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  • Jetty interprets JETTY_ARGS as file name

    - by Lena Schimmel
    I'm running Jetty (version "null 6.1.22") on Ubuntu 10.04. It's running fine until I need JSP support. According to several blog posts I need to set the JETTY_ARGS to OPTIONS=Server,jsp. However, if I put this into /etc/default/jetty: JETTY_ARGS=OPTIONS=Server,jsp and restart Jetty via /etc/init.d/jetty stop && /etc/init.d/jetty start, it reports success, but does not accept connections. I notices that it logs something to /usr/share/jetty/logs/out.log: 2012-09-11 11:19:05.110:WARN::EXCEPTION java.io.FileNotFoundException: /var/cache/jetty/tmp/OPTIONS=Server,jsp (No such file or directory) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.<init>(FileInputStream.java:137) at java.io.FileInputStream.<init>(FileInputStream.java:96) at sun.net.www.protocol.file.FileURLConnection.connect(FileURLConnection.java:87) at sun.net.www.protocol.file.FileURLConnection.getInputStream(FileURLConnection.java:178) at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrentEntity(XMLEntityManager.java:630) at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineDocVersion(XMLVersionDetector.java:189) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:776) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:741) at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:123) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1208) at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:525) at javax.xml.parsers.SAXParser.parse(SAXParser.java:392) at org.mortbay.xml.XmlParser.parse(XmlParser.java:188) at org.mortbay.xml.XmlParser.parse(XmlParser.java:204) at org.mortbay.xml.XmlConfiguration.<init>(XmlConfiguration.java:109) at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:969) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:616) at org.mortbay.start.Main.invokeMain(Main.java:194) at org.mortbay.start.Main.start(Main.java:534) at org.mortbay.jetty.start.daemon.Bootstrap.start(Bootstrap.java:30) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:616) at org.apache.commons.daemon.support.DaemonLoader.start(DaemonLoader.java:177) That is, whatever I put into JETTY_ARGS, it inteprets is as a filename inside /var/cache/jetty/tmp/ and tries to parse that file as XML (or does it parse some other XML and tries to read that file as a DTD? I'm not sure.). This doesn't seem to make any sense to me, especially since that directory is entirely empty. I've verified this with several other Strings, not only OPTIONS=Server,jsp.

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  • Transient network dropout for Xen DomU's

    - by Stephen C
    We've got a CentOS server running a cluster of virtuals. Occasionally the cluster's internal network drops out for a minute or so ... and then comes back. The problem is somehow related to the actual network traffic, but it is not a simple load issue. (The system is generally lightly loaded, and the problem occurs irrespective of actual load.) The setup: CentOS 5.6 on Dom0, various CentOS on the DomU's Hardware - a Dell R710 with a BroadCom NextXpress 2 NIC (sigh) using the latest drivers for the NIC from BroadCom Xen configured to use network-bridge and vif-bridge Some iptable tweaks to route an unrelated port to one of the virtuals. The system has one externally visible IP address, and Dom0 runs an Apache httpd configured with a number of virtual hosts each of which reverse proxies to web servers running on the virtuals. (The virtuals have to be NAT'ed, primarily because we don't have enough allocated public IP addresses.) The symptoms: Works fine most of the time. When someone tries to UPLOAD a large file to one virtuals, the internal network drops out ... for all virtuals: The Dom0 httpd sees a network timeout talking to the backend server on the virtual and reports a 502. A previously established ssh connection from Dom0 to any of the DomU's freezes. Our monitoring shows ping failures for traffic between virtuals. The Xen consoles to the DomU's do not freeze. No log messages in any log files that I can see, on either Dom0 or the DomU's ... apart from the Dom0 httpd logs. After a minute or so, the problem clears by itself. This is 100% reproducible. What we've tried: Downloading, building and installing the latest BNX2 driver on Dom0 Turning off MSI on the NIC - adding "options bnx2 disable_msi=1" to /etc/modprobe.conf Turning off tcp segmentation offload - "ethtool -K eth0 tso off". Sacrificing a black rooster at midnight. I've exhausted all my options apart from switching to KVM ... or slaughtering more roosters. Any suggestions?

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  • Proxy Error 502 "Reason: Error reading from remote server" with Apache 2.2.3 (Debian) mod_proxy and Jetty 6.1.18

    - by Martin
    Apache is receiving requests at port :80 and proxying them to Jetty at port :8080 The proxy server received an invalid response from an upstream server The proxy server could not handle the request GET /. My dilemma: Everything works fine normally (fast requests, few seconds or few tens of seconds long requests are processed ok). Problems occur when request processing takes long (few minutes?). If I issue request instead directly to Jetty at port :8080 the request is processed OK. So problem is likely to sit somewhere between Apache and Jetty where I am using mod_proxy. How to solve this? I have already tried some "tricks" related to KeepAlive settings, without luck. Here is my current configuration, any suggestions? #keepalive Off ## I have tried this, does not help #SetEnv force-proxy-request-1.0 1 ## I have tried this, does not help #SetEnv proxy-nokeepalive 1 ## I have tried this, does not help #SetEnv proxy-initial-not-pooled 1 ## I have tried this, does not help KeepAlive 20 ## I have tried this, does not help KeepAliveTimeout 600 ## I have tried this, does not help ProxyTimeout 600 ## I have tried this, does not help NameVirtualHost *:80 <VirtualHost _default_:80> ServerAdmin [email protected] ServerName www.mydomain.fi ServerAlias mydomain.fi mydomain.com mydomain www.mydomain.com ProxyRequests On ProxyVia On <Proxy *> Order deny,allow Allow from all </Proxy> ProxyRequests Off ProxyPass / http://www.mydomain.fi:8080/ retry=1 acquire=3000 timeout=600 ProxyPassReverse / http://www.mydomain.fi:8080/ RewriteEngine On RewriteCond %{SERVER_NAME} !^www\.mydomain\.fi RewriteRule /(.*) http://www.mydomain.fi/$1 [redirect=301L] ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined ServerSignature On </VirtualHost> Here is also the debug log from a failing request: 74.125.43.99 - - [29/Sep/2010:20:15:40 +0300] "GET /?wicket:bookmarkablePage=newWindow:com.mydomain.view.application.reports.SaveReportPage HTTP/1.1" 502 355 "https://www.mydomain.fi/?wicket:interface=:0:2:::" "Mozilla/5.0 (Windows; U; Windows NT 6.1; fi; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10" [Wed Sep 29 20:20:40 2010] [error] [client 74.125.43.99] proxy: error reading status line from remote server www.mydomain.fi, referer: https://www.mydomain.fi/?wicket:interface=:0:2::: [Wed Sep 29 20:20:40 2010] [error] [client 74.125.43.99] proxy: Error reading from remote server returned by /, referer: https://www.mydomain.fi/?wicket:interface=:0:2:::

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  • nginx + Jetty - thousands of connections stuck in LAST_ACK

    - by virulence
    I have a FreeBSD machine with jails -- two in particular, one that runs nginx and another that runs a Java program that accepts requests via Jetty (embedded mode) Jetty receives upwards of 500 requests/sec constantly and there has been an issue lately where I will constantly have over 60,000 connections in the LAST_ACK state between nginx and jetty. Distribution of all connections (includes some other services, particularly php-fpm) root@host:/root # netstat -an > conns.txt root@host:/root # cat conns.txt | awk '{print $6}' | sort | uniq -c | sort -n 18 LISTEN 112 CLOSING 485 ESTABLISHED 650 FIN_WAIT_2 1425 FIN_WAIT_1 3301 TIME_WAIT 64215 LAST_ACK Distribution of nginx - jetty connections root@host:/root # cat conns.txt | grep '10.10.1.57' | awk '{print $6}' | sort | uniq -c | sort -n 1 3 CLOSE_WAIT 3 LISTEN 18 FIN_WAIT_2 125 ESTABLISHED 64193 LAST_ACK I'd prefer every request to fully close the connection. Clients requests are about 10 minutes apart from each other so connections must be closed. Some of the connections, tcp4 0 0 10.10.1.50.46809 10.10.1.57.9050 LAST_ACK tcp4 0 0 10.10.1.50.46805 10.10.1.57.9050 LAST_ACK tcp4 0 0 10.10.1.50.46797 10.10.1.57.9050 LAST_ACK tcp4 0 0 10.10.1.50.46794 10.10.1.57.9050 LAST_ACK tcp4 0 0 10.10.1.50.46790 10.10.1.57.9050 LAST_ACK tcp4 0 0 10.10.1.50.46789 10.10.1.57.9050 LAST_ACK tcp4 0 0 10.10.1.50.46771 10.10.1.57.9050 LAST_ACK etc.. On Jetty's end I've set maxIdleTime to 2000 -- before this all connections were in ESTABLISHED but they are now LAST_ACK On Jetty's end I've set Connection: close (i.e response.setHeader(HttpHeaders.CONNECTION, HttpHeaderValues.CLOSE);) Jetty never reports a lot of open connections -- always very few. PF/IPFW is not currently being used nginx - reset_timedout_connection is on I cannot figure out how to get nginx or jetty to forcibly close the connection, is this simply something that needs to be fixed in Jetty so that it fully closes the socket after the request finishes? Thanks a lot in advance EDIT: forgot my nginx config for the proxy setup- proxy_pass http://10.10.1.57:9050; proxy_set_header HTTP_X_GEOIP $http_x_geoip; proxy_set_header GEOIP_COUNTRY_CODE $geoip_country_code; proxy_set_header X-Real-IP $remote_addr; proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for; proxy_set_header Host $http_host; proxy_set_header Connection ""; proxy_http_version 1.1; EDIT2: Forcing Jetty to close the connection via request.getConnection().getEndPoint().close() does nothing -- it's obvious the connection IS being closed (as it's in LAST_ACK) but why isn't it getting past this? Is Nginx keeping the connection open to the backend for some reason?

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  • What the best way to recover from when your RAID H/W incorrectly thinks a disk is missing

    - by Software Monkey
    I have a Windows 7 system with an MSI motherboard (running the latest AMD BIOS) and two of my four disks (not the system boot disk) configured via the Mobo as RAID-1. After a normal system restart today, the RAID BIOS reports that one of the two drives has been disconnected or has failed. It's not really failed; via recovery tools I can verify that if I take the BIOS out of RAID mode. But I can find no way to re-add the second hard disk to the array and rebuild via the BIOS - the only option seems be to delete the array and recreate it, but I've done that once before and it blows away the disk. It's done this once before, however on a subsequent reboot after double-checking the drive cabling (but not changing anything) and it boot up fine. So I think the mobo RAID is a little bit flaky. At this point I would like to remove the RAID drivers, change to AHCI mode and switch over to using a Windows 7 dynamic mirror disk. But the RAID drivers seem somehow deeply bound into the Windows startup - I can't find anything like the good ol' safe-mode in Windows 7. If I boot from the Win 7 install disk in ACHI mode I can use recovery tools to log in to the Windows 7 installation, so the boot drive it seems fine with ACHI mode. Additionally, I can see all my other disks, run chkdsk on them and they seem to be fine. If I try to boot from the HDD in AHCI mode, it just reboots part way through, presumably because the RAID drivers load and conflict with the BIOS being set to AHCI. So: How do I strip the RAID drivers from my Win 7 installation? If I delete the RAID logical disk, will it really delete partitioning information, or is that just a poorly worded message when it says the data on the disk will be deleted? If I disconnect the 2 disks in a RAID array, then delete the logical disk array, and then reconnect and reboot still in RAID mode, will the disks simply revert to RAID single-disks like my other 2 and then maybe I can leave windows with RAID drivers by operate the disks as singles with 2 of them in a Windows dynamic disk mirrored setup? Does Windows 7 have anything like the Windows XP Repair Install, where it will reinstall the O/S binaries from CD, but leave apps and setup alone. I am really hoping I don't have to do a complete reinstall of Windows 7 - the last one, when I upgraded from XP, took me two days to get everything set up and installed.

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  • Thinkpad speaker turns mute - Linux Codec issue?

    - by Curlew
    At some point a few days ago the speakers on my Lenovo Thinkpad T410 (Model number: 2537A11) suddenly stopped working randomly. This error happens every time I watch a video or listen to a music file. The sound just abruptly stops. At the moment, I can't produce a single sound no matter what I do. I am using Debian GNU/Linux on this laptop and there doesn't appear to be anything else wrong (the fan is working, no abnormal heat (staying around ~40°C), no other obvious errors or problems). Here is the output of a nice program someone pointed me to: martin@martin:~/Downloads$ sudo python run.py --monitor Using temporary directory: /dev/shm/hda-analyzer You may remove this directory when finished or if you like to download the most recent copy of hda-analyzer tool. Downloading file hda_analyzer.py Downloading file hda_guilib.py Downloading file hda_codec.py Downloading file hda_proc.py Downloading file hda_graph.py Downloading file hda_mixer.py Downloaded all files, executing hda_analyzer.py Watching 1 cards ====================================== Sound is working normally and then it stops and the following lines appear: Diff for codec 0/0 (0x14f15069): --- +++ @@ -164,17 +164,17 @@ Power: setting=D0, actual=D0 Node 0x1f [Pin Complex] wcaps 0x400501: Stereo Pincap 0x00000010: OUT Pin Default 0x901701f0: [Fixed] Speaker at Int N/A Conn = Analog, Color = Unknown DefAssociation = 0xf, Sequence = 0x0 Misc = NO_PRESENCE Pin-ctls: 0x40: OUT - Power: setting=D0, actual=D0 + Power: setting=D3, actual=D3 Connection: 2 0x10* 0x11 Node 0x20 [Pin Complex] wcaps 0x400781: Stereo Digital Pincap 0x00000010: OUT Pin Default 0x40f001f0: [N/A] Other at Ext N/A Conn = Unknown, Color = Unknown DefAssociation = 0xf, Sequence = 0x0 Misc = NO_PRESENCE And now there is also an error in the dmesg output hda-intel: IRQ timing workaround is activated for card #0. Suggest a bigger bdl_pos_adj. I changed the bdl_pos_adj to various numbers (-1, 0, 64, 1024) and either there is no change at all or dmesg reports that the adjustment is too big. I wonder if this bdl_pos_adj is the real reason for the error. Here is my hardware information provided by alsa-info.sh website. Okay, i did some serious testing and even installed Windows and now i officially conclude that this is a hard-ware related issue with my Laptop speakers. Reason: The error occurs in my installed Debian Linux, an Ubuntu Live distribution and Windows XP No error-message appears in all of the OS. The sound just keeps running and i can't hear a thing. I tested different setups, including OSS, ALSA and the pulseaudio server on top If i use my new usb-headphones i can hear sound all the time without any sudden silences. So obviously, although hard to believe, my laptop speakers are not okay (never heard of similar cases). I'll award the bounty to anyone who can point me to good tutorials or the procedure how to exchange my T410 speakers (i still have warranty. The laptop was bought in Germany, but now i am in Denmark). Or to someone who can explain me the output from hda-analyzer (big log above).

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  • understanding my site's DNS records

    - by DaveM
    firstly apologies for using the word 'pointage' this is the word my french domain registrar uses so I may have used to wrong term. OK I would like to better understand what is going on on my 'pointage' record on my domain registrars site. for my (currently empty) web site it reports the following details... Type : Host : Destination A : www.mydomain.org : 62.210.176.146 A : mail.mydomain.org : 84.246.225.176 Mx : .mydomain.org : mail.mydomain.org I think I understand the MX record, that simply relays anything onto the mail.mydomain.org location. However why are the destination for the www and mail domains different. Even more confusing (for me) is the fact that if I ping either of www.mydomain.org or mail.mydomain.org the ping returns a different IP address. This IP address is consistent with that of my server (ie 92.39.247.92). So what exactly is going on ? I'm sure I could find the information on the web,I've read a few thing on the debianhelp site regarding DNS records, and it seems to suggest that the record should be a reverse lookup, but certains isn't the reverse of my servers IP ? but I don't what I should be looking for, so links to docs and search terms for google will be happily accepteed (even though they go against the grain of SO answers to question). thanks in advance. David. ps. I should add that everything seems to work just fine, and I've just descovered this part of the management page of my registrar. Edit: Addition of DNS records and ping results. The DNS record for the site. From what I've read there should only realy be a single 'A' record, so has something gone wrong ? should I change it (remove the extras and then just point www.facilitee.org - .facilitee.org and mail.facilitee.org - .facilitee.org here is the DNS record A www.facilitee.org ? 92.39.247.92 A .facilitee.org ? 92.39.247.92 A mail.facilitee.org ? 92.39.247.92 A webmail.facilitee.org ? 92.39.247.92 MX .facilitee.org ? mail.facilitee.org ping results... ~$ ping www.facilitee.org PING www.facilitee.org (92.39.247.92) 56(84) bytes of data. 64 bytes from vps4576-cloud.dns26.com (92.39.247.92): ~$ ping mail.facilitee.org PING mail.facilitee.org (92.39.247.92) 56(84) bytes of data. 64 bytes from vps4576-cloud.dns26.com (92.39.247.92): So the DNS and the ping correspond, but the 'pointage' doesn't. ~ how can I get a report of the pointage records other than from my registrar ?

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  • How can the Private Bytes of a process be significantly less than its effect on the system commit charge?

    - by bacar
    On a 64-bit Windows Server 2003, I can see using taskmgr or process explorer that the total commit charge is around 3.5GB, yet when I sum the Private Bytes consumed by each process (by running pslist -m and adding all values under the Priv column) the total comes in at 1.6GB. I know which process seems to be causing this (sqlservr.exe) as when I kill the process, the commit charge drops dramatically. However the process in question is consuming only ~220MB of Private Bytes yet killing the process drops the commit charge by ~1.6GB. How is this possible? How can the commit charge be so significantly greater than Private Bytes, which should represent the amount of committed memory? If some other factor contributes to the commit charge, what is that factor and how can I view its impact in process explorer? Note: I claim that I understand the difference between reserved and committed memory already: my investigations above relate specifically to Private Bytes which includes only committed memory and excludes reserved memory. the Virtual Size of the process in this case is over 4GB, but this should be irrelevant - Virtual Size in procexp represents reserved, not committed memory, and should not contribute to the commit charge. I'm particularly interested in generalised answers to this question: I'm assuming that if sqlservr.exe can behave in this way, that any process potentially could. Further Investigations I notice that pointing Sysinternals VMMap at this process reports a committed "Private Data" of 1.6GB despite Procexp's reported a Private Bytes of 220MB. This is particularly strange given that the documentation for this field in the "Windows® Sysinternals Administrator's Reference" states that: Private Data memory is memory that is allocated by VirtualAlloc and that is not further handled by the Heap Manager or the .NET runtime, or assigned to the Stack category... VMMap’s definition of “Private Data” is more granular than that of Process Explorer’s “private bytes.” Procexp’s “private bytes” includes all private committed memory belonging to the process. i.e. that VMMap's committed "Private Data" should be smaller than procexp's "Private Bytes". Also, after reading the 'Process committed memory' section of Mark Russinovich's excellent Pushing the Limits of Windows: Virtual Memory, he highlights two cases which won't show up in Private Bytes: File mapping views with copy-on-write semantics (however, according to VMMap there is no significant space allocated to Mapped Files). pagefile-backed virtual memory (however, I tried testlimit with the -l flag as suggested, and no significant memory is consumed by pagefile-backed sections)

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  • Reviews Cheyney Group Marketing: What accounting softwares are available in the market for small businesses?

    - by user225556
    Accounting is the language of business, and good accounting software can save you hundreds of hours at the business equivalent of Berlitz. There's no substitute for an accounting pro who knows the ins and outs of tax law, but today's desktop packages can help you with everything from routine bookkeeping to payroll, taxes, and planning. Each package also produces files that you can hand off to an accountant as needed. Small-business managers have more accounting software options than ever, including subscription Web-based options that don't require their users to install or update software. Many businesses, however--including those that need to track large inventories or client databases, and those that prefer not to entrust their data to the cloud--may be happier with a desktop tool. We looked at three general-purpose, small-business accounting packages: Acclivity AccountEdgePro 2012 (both the product and the company were previously called MYOB), Intuit QuickBooks Premier 2012, and Sage's Sage 50 Complete 2013 (the successor to Peachtree Complete). All three packages offer a solid array of tools for tracking income and expenses, invoicing, managing payroll, and creating reports. These full-featured and highly mature programs don't come cheap. Acclivity AccountEdge Pro, at $299, is the least expensive; and prices climb if you opt to use common time-saving add-ons such as payroll services, or if you add licenses for multiple user accounts. All three are solid on the basics, but they have distinct differences in style and focus. The more you know about your accounting requirements, the more closely you'll want to look at the software you're thinking of buying. Sage 50 Complete should appeal most to people who understand the fine points of accounting and can use the product's many customization features (especially for businesses that manage inventory). QuickBooks works hard to appeal to newbies who need only the basics and might be intimidated by the level of detail and technical language exposed in the other two packages. At the same time, it also has a slew of third-party add-ons that meet specific needs and greatly expand its capabilities. AccountEdge Pro balances accessibility with a strong feature set at an affordable price. It's especially suitable for businesses that need to provide simultaneous access to multiple users.

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  • ssh, "Last Login", `last` and OS X

    - by allentown
    I have hit the googles as much as I can on this, being specific to OS X, I am not finding an answer. Nothing is wrong, but curiosity levels are high. $ssh [email protected] Password: Last login: Wed Apr 7 21:28:03 2010 from my-laptop.local ^lonely tylenol^ Line 1 is my command line 2 is the shell asking for the password line 3 is where my question comes from line 4 comes out of /etc/motd I can find nothing in ~/ of an of the .bash* files that contains the string "Last Login", and would like to alter it. It performs some type of hostname lookup, which I can not determine. If I ssh to another host: $ssh [email protected] Last login: Wed Apr 7 21:14:51 2010 from 123-234-321-123-some.cal.isp.net.example hi there, you are on box 456 line 1 is my command line 2 is again, where my question comes from line 3 is from /etc/motd *The dash'd IP address is not reversed On this remote host, I have ~/.ssh and it's corresponding keys set up, so there was no password request Where is the "Last Login:" coming from, where does the date stamp come from, and most importantly, where does the hostname come from? While on [email protected] (box 456) $echo hostname remote.location.example456.com Or with dig, to make sure I have rDNS/PTR set up, for which I am not authoritative, but my ISP has correctly set... $dig -x 123.234.321.123 PTR remote.location.example456.com or $dig PTR 123.321.234.123.in-addr.arpa. +short remote.location.example456.com. my previous hostname used to be 123-234-321-123-some.cal.isp.net.example, which I set with hostname -s remote.location.example456.com, because it was obnoxious to see such a long name. That solves the value of $echo hostname which now returns remote.location.example456.com. Mac OS X, 10.6 is this case, does seem to honor: touch ~/.hushlogin If leave that file empty, I get nothing on the shell when I login. I want to know what controls the host resolution of the IP, and how it is all working. For example, running last reports a huge list of my logins, which have obtusely long hostnames, when they would be preferable to just be remote.location.example456.com. More confusing to me, reading the man page for wtmp and lastlog, it looks like lastlog is not used on OS X, /var/log/lastlog does not exist. Actually, none of these exist on 10.5 or 10.6: /var/run/utmp The utmp file. /var/log/wtmp The wtmp file. /var/log/lastlog The lastlog file. If I am to assume that the system is doing some kind of reverse lookup, I certainly do not know what it is, as it is not an accurate one.

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  • Linux: find out what process is using all the RAM?

    - by Timur
    Before actually asking, just to be clear: yes, I know about disk cache, and no, it is not my case :) Sorry, for this preamble :) I'm using CentOS 5. Every application in the system is swapping heavily, and the system is very slow. When I do free -m, here is what I got: total used free shared buffers cached Mem: 3952 3929 22 0 1 18 -/+ buffers/cache: 3909 42 Swap: 16383 46 16337 So, I actually have only 42 Mb to use! As far as I understand, -/+ buffers/cache actually doesn't count the disk cache, so I indeed only have 42 Mb, right? I thought, I might be wrong, so I tried to switch off the disk caching and it had no effect - the picture remained the same. So, I decided to find out who is using all my RAM, and I used top for that. But, apparently, it reports that no process is using my RAM. The only process in my top is MySQL, but it is using 0.1% of RAM and 400Mb of swap. Same picture when I try to run other services or applications - all go in swap, top shows that MEM is not used (0.1% maximum for any process). top - 15:09:00 up 2:09, 2 users, load average: 0.02, 0.16, 0.11 Tasks: 112 total, 1 running, 111 sleeping, 0 stopped, 0 zombie Cpu(s): 0.0%us, 0.0%sy, 0.0%ni,100.0%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 4046868k total, 4001368k used, 45500k free, 748k buffers Swap: 16777208k total, 68840k used, 16708368k free, 16632k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ SWAP COMMAND 3214 ntp 15 0 23412 5044 3916 S 0.0 0.1 0:00.00 17m ntpd 2319 root 5 -10 12648 4460 3184 S 0.0 0.1 0:00.00 8188 iscsid 2168 root RT 0 22120 3692 2848 S 0.0 0.1 0:00.00 17m multipathd 5113 mysql 18 0 474m 2356 856 S 0.0 0.1 0:00.11 472m mysqld 4106 root 34 19 251m 1944 1360 S 0.0 0.0 0:00.11 249m yum-updatesd 4109 root 15 0 90152 1904 1772 S 0.0 0.0 0:00.18 86m sshd 5175 root 15 0 90156 1896 1772 S 0.0 0.0 0:00.02 86m sshd Restart doesn't help, and, by they way is very slow, which I wouldn't normally expect on this machine (4 cores, 4Gb RAM, RAID1). So, with that - I'm pretty sure that this is not a disk cache, who is using the RAM, because normally it should have been reduced and let other processes to use RAM, rather then go to swap. So, finally, the question is - if someone has any ideas how to find out what process is actually using the memory so heavily?

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  • QNAP (469L) with Debian: can't connect to router

    - by agtoever
    I've been running my QNAP 469L with Debian (Wheezy deb7u3) for a few months. Yesterday I upgraded the memory to 4 GB. The system boots fine, but since the upgrade, I'm not able to connect the server to my router (a TP-Link WR941ND). My configuration: The router runs a DHCP server (192.168.67.100 and up), with a preconfigured ip address for the QNAP (192.168.67.10). The router is on 192.168.67.1. As said, Debian is installed on the QNAP (which can be regarded as a normal computer). Networking hardware on the QNAP: Intel PRO/1000 Network Connection using the e1000e kernel module. This is what I have tried so far: Replace the network cable (tried 3 different cables on different router ports). Check for messages from the kernel: dmesg | grep eth. Besides the normal hardware messages I get a ADDRCONF(NETDEV_UP): eth0: link is not ready for each call to ifup. Manually restart the network sudo server networking restart Check sudo ifconfig (eth0 is up, but no ip addresses). Check the /etc/network/interfaces which has (besides the loopback device) an allow-hotplug eth0 and iface eth0 inet dhcp, which is afaik the default Debian configuration. Since the server has two ethernet ports, I checked if I'm using the right port (checked the hardware address that ifconfig reports for eth0 is the same as the hardware address that is in the preconfigured ip address for the server in the router. Do a manual sudo ifdown eth0 && sudo ifup eth0 with no results (but an extra ADDRCONF(NETDEV_UP): eth0: link is not ready in the kernel log) Do a dhcp request dhclient -v eth0: for about a minute requests are send (according to the terminal) and at the end I get a No DHCPOFFERS received. No working leases in persistent database - sleeping.. Check the router system log if DHCP requests are received. I see them for some devices (my Mac, my iPhone) but not from the QNAP. The log entry looks like: DHCPS:Recv REQUEST from 84:85:06:07:75:6A and then a DHCPS:Send ACK to 192.168.67.101. There are no records from the QNAP's hardware address. So the two error messages that I do get are: ADDRCONF(NETDEV_UP): eth0: link is not ready for every ifup and No DHCPOFFERS received. No working leases in persistent database - sleeping. for every DHCP call.

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  • Reviews Cheyney Group Marketing: What accounting softwares are available in the market for small businesses?

    - by user224313
    Accounting is the language of business, and good accounting software can save you hundreds of hours at the business equivalent of Berlitz. There's no substitute for an accounting pro who knows the ins and outs of tax law, but today's desktop packages can help you with everything from routine bookkeeping to payroll, taxes, and planning. Each package also produces files that you can hand off to an accountant as needed. Small-business managers have more accounting software options than ever, including subscription Web-based options that don't require their users to install or update software. Many businesses, however--including those that need to track large inventories or client databases, and those that prefer not to entrust their data to the cloud--may be happier with a desktop tool. We looked at three general-purpose, small-business accounting packages: Acclivity AccountEdgePro 2012 (both the product and the company were previously called MYOB), Intuit QuickBooks Premier 2012, and Sage's Sage 50 Complete 2013 (the successor to Peachtree Complete). All three packages offer a solid array of tools for tracking income and expenses, invoicing, managing payroll, and creating reports. These full-featured and highly mature programs don't come cheap. Acclivity AccountEdge Pro, at $299, is the least expensive; and prices climb if you opt to use common time-saving add-ons such as payroll services, or if you add licenses for multiple user accounts. All three are solid on the basics, but they have distinct differences in style and focus. The more you know about your accounting requirements, the more closely you'll want to look at the software you're thinking of buying. Sage 50 Complete should appeal most to people who understand the fine points of accounting and can use the product's many customization features (especially for businesses that manage inventory). QuickBooks works hard to appeal to newbies who need only the basics and might be intimidated by the level of detail and technical language exposed in the other two packages. At the same time, it also has a slew of third-party add-ons that meet specific needs and greatly expand its capabilities. AccountEdge Pro balances accessibility with a strong feature set at an affordable price. It's especially suitable for businesses that need to provide simultaneous access to multiple users.

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  • Computer randomly reboots during "intensive activity".

    - by Reznor
    My friend has been playing games on his new build for some time now. However, lately, his computer will randomly reboot out of nowhere, so far only happening in game, and presumably only to happen in game as it happens nowhere else. This can happen in game during play or even in the options. Note, it isn't a crash or blue screen. It's just a normal reboot. This started today, I believe, and has only occured in two games: Dead Space and Stalker: Shadow of Chernobyl. He has played a handful of games before these, for about a week or so, without this problem. We theorized on two possibilities: Maybe something is overheating? Maybe the power supply is inadequate? These two were quickly dismissed, as all his components were operating at normal temperatures when he got back to his desktop from the reboot, and we all know these parts don't exactly cool down quickly, especially if they get hot enough to trigger a reboot. Besides, I know at-least my motherboard reports processor overheating at start-up, and requests I press f1 to continue into boot. The PSU one was dismissed too. He has an 850w power supply on a rig that was estimated to take only 720 some watts, that's with some overcompensating to be safe. He opened up his case to make sure nothing was seated wrong or in the way. All was fine, but he did notice a sticker on his video card. It had a giant barcode on it and some numbers. Now, I'm used to seeing these stickers, they're the warranty stickers, right, and removal voids the warranty? Yeah, well, we find it odd because this sticker is slapped right over the circuits of the video card, not on a block or anything. Is this normal? Should he remove it? Right now, I am concerned with the memory. Could that be at fault? Here are his specs: Windows 7 Home Premium, 64-Bit Intel i7 950 EVGA GeForce 570 GTX 4 GB DDR3 PC10666 dual-channel Corsair RAM Corsair 850w PSU Gigabyte GA-X58A-UD3R Western Digital 1 TB WD1001FALS

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  • Apache will not stop/start gracefully

    - by ddjammin
    CentOs 6 64bit running apache 2.2.15-29.el6.centos. When I try to stop/start or restart httpd I get an error that says it has failed. A tail of the error log is below. I also noticed that a httpd.pid file is not created even though it is configured in the main conf file. If I set selinux to permissive, it works just fine. I do not want to run it with selinux disabled. If I delete the SSL_Mutex file it will start. HTTPD was running fine until I tried to add the ssl configuration. I copied over the ssl.conf file from a working server into the conf.d folder. I also copied a sslcert folder into the conf folder. It contains the certs, key, csr and password file. I think the problem has to do with the selinux context for the sslcert folder that was copied but I am not certain and not sure how to fix it. Below is the security context for the sslcert folder after executing restorecon -R sslcert ls -Z -rw-r--r--. root root system_u:object_r:httpd_config_t:s0 httpd.conf -rw-r--r--. root root system_u:object_r:httpd_config_t:s0 magic **drwxr-xr-x. root root system_u:object_r:httpd_config_t:s0 sslcert** tail -f /var/log/httpd/error_log [Thu Oct 17 13:33:19 2013] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Thu Oct 17 13:33:20 2013] [notice] Digest: generating secret for digest authentication ... [Thu Oct 17 13:33:20 2013] [notice] Digest: done [Thu Oct 17 13:33:20 2013] [warn] pid file /etc/httpd/logs/ssl.pid overwritten -- Unclean shutdown of previous Apache run? [Thu Oct 17 13:33:20 2013] [notice] Apache/2.2.15 (Unix) DAV/2 mod_ssl/2.2.15 OpenSSL/1.0.0-fips configured -- resuming normal operations [Thu Oct 17 21:04:48 2013] [notice] caught SIGTERM, shutting down [Thu Oct 17 21:06:42 2013] [notice] **SELinux policy enabled; httpd running as context system_u:system_r:httpd_t:s0** [Thu Oct 17 21:06:42 2013] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Thu Oct 17 21:06:42 2013] [error] (17)File exists: Cannot create SSLMutex with file `/etc/httpd/logs/ssl_mutex' I also saw mention of possible issues with semaphores. Below is the output of the current semaphores and apache is currently not running. ipcs -s ------ Semaphore Arrays -------- key semid owner perms nsems 0x00000000 0 root 600 1 0x00000000 65537 root 600 1 Finally selinux reports the following error. `sealert -a /var/log/audit/audit.log` 0% donetype=AVC msg=audit(1382034755.118:420400): avc: denied { write } for pid=3393 comm="httpd" name="ssl_mutex" dev=dm-0 ino=9513484 scontext=unconfined_u:system_r:httpd_t:s0 tcontext=unconfined_u:object_r:httpd_log_t:s0 tclass=file **** Invalid AVC allowed in current policy *** 100% doneERROR: failed to read complete file, 1044649 bytes read out of total 1043317 bytes (/var/log/audit/audit.log) found 1 alerts in /var/log/audit/audit.log -------------------------------------------------------------------------------- SELinux is preventing /usr/sbin/httpd from remove_name access on the directory ssl_mutex.

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  • Need a script/batch/program that runs a command that won't be killed when the parent is killed

    - by billc.cn
    The scenario I use Zabbix to monitor my servers and recently I wanted to add some more metrics for the Windows ones. For security reasons, I used Zabbix's User Parameter feature, but it limits the execution of external commands to about 3 seconds. After that, the command is forcibly killed. I want to run some long run commands, so I used the trick from Zabbix's forum: run the command in the background, write the results to a file and use Zabbix to collect them. This is rather easy under *nix thanks to the "&" operator, but there is no such support in Windows' shell. To make things worse, when Zabbix kills forcibly kill the cmd.exe it used to evaluate the commands, all child processes die including the unfinished background tasks. Thus I need something that can sever all the ties with its children so they won't be affected in the cascading kill. What I've tried start and start /B - They do nothing as the child always die with the parent WScript.Shell.Run as in invis.vbs from StackOverflow - Sometimes work. If the wscript process is forcibly killed as opposed to quitting on its own, the children will die as well. hstart - similar results to invis.vbs At command - This requires you to set an absolution time for the task to run as opposed to an offset, so the code would be quite messy due to the limited shell scripting capability of Windows. (Edit) PsExec.exe from the SysInternals suite - It uses a service to launch the command, so it is not affected by the kill; however, it prints some banner and log info to StdErr and there's no switch to disable this. When I use 2>NUL to redirect them, Zabbix reports an error. After trying the above in different combinations, I noticed if I call hstart from invis.vbs, the command started by the former will be left alone as a parent-less process when invis.vbs is killed. However, since I need to redirect the output, the command I want to run is always in the form of cmd.exe /c ""command" "args"" >log. The vbs also removes all the quotes, so I have to encode the command with self-defined escape sequences. The end result involves about five levels of escaping/quoting, which is almost impossible to maintain. Anyone know any better solutions? Some requirements Any bat/vbs/js/Win32 binary is acceptable Better not require multiple levels of escaping No .Net (including PowerShell) because it is not installed

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  • Looking For iPhone 4S Alternatives? Here Are 3 Smartphones You Should Consider

    - by Gopinath
    If you going to buy iPhone 4S on a two year contract in USA, Europe or Australia you may not find it expensive. But if you are planning to buy it in any other parts of the world, you will definitely feel the heat of ridiculous iPhone 4S price. In India iPhone 4S costs approximately costs $1000 which is 30% more than the price tag of an unlocked iPhone sold in USA. Personally I love iPhones as there is no match for the user experience provided by Apple as well as the wide range of really meaning applications available for iPhone. But it breaks heart to spend $1000 for a phone and I’m forced to look at alternates available in the market. Here are the four iPhone 4S alternates available in almost all the countries where we can buy iPhone 4S Google Galaxy Nexus The Galaxy Nexus is Google’s own Android smartphone manufactured by Samsung and sold under the brand name of Google Nexus. Galaxy Nexus is the pure Android phone available in the market without any bloat software or custom user interfaces like other Androids available in the market. Galaxy Nexus is also the first Android phone to be shipped with the latest version of Android OS, Ice Cream Sandwich. This phone is the benchmark for the rest of Android phones that are going to enter the market soon. In the words of Google this smartphone is called as “Galaxy Nexus: Simple. Beautiful. Beyond Smart.”.  BGR review summarizes the phone as This is almost comical at this point, but the Samsung Galaxy Nexus is my favourite Android device in the world. Easily replacing the HTC Rezound, the Motorola DROID RAZR, and Samsung Galaxy S II, the Galaxy Nexus champions in a brand new version of Android that pushes itself further than almost any other mobile OS in the industry. Samsung Galaxy S II The one single company that is able to sell more smartphones than Apple is Samsung. Samsung recently displaced Apple from the top smartphone seller spot and occupied it with loads of pride. Samsung’s Galaxy S II fits as one the best alternatives to Apple’s iPhone 4S with it’s beautiful design and remarkable performance. Engadget summarizes Samsung Galaxy S2 review as It’s the best Android smartphone yet, but more importantly, it might well be the best smartphone, period. Of course, a 4.3-inch screen size won’t suit everyone, no matter how stupendously thin the device that carries it may be, and we also can’t say for sure that the Galaxy S II would justify a long-term iOS user foresaking his investment into one ecosystem and making the leap to another. Nonetheless, if you’re asking us what smartphone to buy today, unconstrained by such externalities, the Galaxy S II would be the clear choice. Sometimes it’s just as simple as that. Nokia Lumia 800 Here comes unexpected Windows Phone in to the boxing ring. May be they are not as great as Androids available in the market today, but they are picking up very quickly. Especially the Nokia Lumia 800 seems to be first ever Windows Phone 7 aimed at competing serious with Androids and iPhones available in the market. There are reports that Nokia Lumia 800 is outselling all Androids in UK and few high profile tech blogs are calling it as the king of Windows Phone. Considering this phone while evaluating the alternative of iPhone 4S will not disappoint you. We assure. Droid RAZR Remember the Motorola Driod that swept entire Android market share couple of years ago? The first two version of Motorola Droids were the best in the market and they out performed almost every other Android phone those days. The invasion of Samsung Androids, Motorola lost it charm. With the recent release of Droid RAZR, Motorola seems to be in the right direction to reclaiming the prestige. Droid RAZR is the thinnest smartphone available in the market and it’s beauty is not just skin deep. Here is a review of the phone from Engadget blog the RAZR’s beauty is not only skin deep. The LTE radio, 1.2GHz dual-core processor and 1GB of RAM make sure this sleek number is ready to run with the big boys. It kept pace with, and in some cases clearly outclassed its high-end competition. Despite its deficiencies in the display department and underwhelming battery life, the RAZR looks to be a perfectly viable alternative when considering the similarly-pricey Rezound and Galaxy Nexus Further Reading So we have seen the four alternates of iPhone 4S available in the market and I personally love to buy a Samsung smartphone if I’m don’t have money to afford an iPhone 4S. If you are interested in deep diving into the alternates, here few links that help you do more research Apple iPhone 4S vs. Samsung Galaxy Nexus vs. Motorola Droid RAZR: How Their Specs Compare by Huffington Post Nokia Lumia 800 vs. iPhone 4S vs. Nexus Galaxy: Spec Smackdown by PC World Browser Speed Test: Nokia Lumia 800 vs. iPhone 4S vs. Samsung Galaxy S II – by Gizmodo iPhone 4S vs Samsung Galaxy S II by pocket lint Apple iPhone 4S vs. Samsung Galaxy S II by techie buzz This article titled,Looking For iPhone 4S Alternatives? Here Are 3 Smartphones You Should Consider, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • Blending the Sketchflow Action

    - by GeekAgilistMercenary
    Started a new Sketchflow Prototype in Expression Blend recently and documented each of the steps.  This blog entry covers some of those steps, which are the basic elements of any prototype.  I will have more information regarding design, prototype creation, and the process of the initial phases for development in the future.  For now, I hope you enjoy this short walk through.  Also, be sure to check out my last quick entry on Sketchflow. I started off with a Sketchflow Project, just like I did in my previous entry (more specifics in that entry about how to manipulate and build out the Sketchflow Map). Once I created the project I setup the following Sketchflow Map. The CoreNavigation is a ComponentScreen setup solely for the page navigation at the top of the screen.  The XAML markup in case you want to create a Component Screen with the same design is included below. <UserControl xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:d="http://schemas.microsoft.com/expression/blend/2008" xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" mc:Ignorable="d" xmlns:i="clr-namespace:System.Windows.Interactivity;assembly=System.Windows.Interactivity" xmlns:pb="clr-namespace:Microsoft.Expression.Prototyping.Behavior;assembly=Microsoft.Expression.Prototyping.Interactivity" x:Class="RapidPrototypeSketchScreens.CoreNavigation" d:DesignWidth="624" d:DesignHeight="49" Height="49" Width="624">   <Grid x:Name="LayoutRoot"> <TextBlock HorizontalAlignment="Stretch" Margin="307,3,0,0" Style="{StaticResource TitleCenter-Sketch}" Text="Aütøchart Scorecards" TextWrapping="Wrap"> <i:Interaction.Triggers> <i:EventTrigger EventName="MouseLeftButtonDown"> <pb:NavigateToScreenAction TargetScreen="RapidPrototypeSketchScreens.Screen_1"/> </i:EventTrigger> </i:Interaction.Triggers> </TextBlock> <Button HorizontalAlignment="Left" Margin="164,8,0,11" Style="{StaticResource Button-Sketch}" Width="144" Content="Scorecard"> <i:Interaction.Triggers> <i:EventTrigger EventName="Click"> <pb:NavigateToScreenAction TargetScreen="RapidPrototypeSketchScreens.Screen_1_2"/> </i:EventTrigger> </i:Interaction.Triggers> </Button> <Button HorizontalAlignment="Left" Margin="8,8,0,11" Style="{StaticResource Button-Sketch}" Width="152" Content="Standard Reports"> <i:Interaction.Triggers> <i:EventTrigger EventName="Click"> <pb:NavigateToScreenAction TargetScreen="RapidPrototypeSketchScreens.Screen_1_1"/> </i:EventTrigger> </i:Interaction.Triggers> </Button> </Grid> </UserControl> Now that the CoreNavigation Component Screen is done I built out each of the others.  In each of those screens I included the CoreNavigation Screen (all those little green lines in the image) as the top navigation.  In order to do that, as I created each of the pages I would hover over the CoreNavigation Object in the Sketchflow Map.  When the utilities drawer (the small menu that pops down under a node when you hover over it) shows click on the third little icon and drag it onto the page node you want a navigation screen on. Once I created all the screens I setup the navigation by opening up each screen and right clicking on the objects that needed to point to somewhere else in the prototype. Once I was done with the main page, my Home Navigation Page, it looked something like this in the Expression Blend Designer. I fleshed out each of the additional screens.  Once I was done I wanted to try out the deployment package.  The way to deploy a Sketchflow Prototype is to merely click on File –> Package SketchFlow Project and a prompt will appear.  In the prompt enter what you want the package to be called. I like to see the files generated afterwards too, so I checked the box to see that.  When Expression Blend is done generating everything you’ll have a directory like the one shown below, with all the needed files for deployment. Now these files can be copied or moved to any location for viewing.  One can even copy them (such as via FTP) to a server location to share with others.  Once they are deployed and you run the "TestPage.html" the other features of the Sketchflow Package are available. In the image below I have tagged a few sections to show the Sketchflow Player Features.  To the top left is the navigation, which provides a clearly defined area of movement in a list.  To the center right is the actual prototype application.  I have placed lists of things and made edits.  On the left hand side is the highlight feature, which is available in the Feedback section of the lower left.  On the right hand list I underlined the Autochart with an orange marker, and marked out two list items with a red marker. In the lower left hand side in the Feedback section is also an area to type in your feedback.  This can be useful for time based feedback, when you post this somewhere and want people to provide subsequent follow up feedback. Overall lots of great features, that enable some fairly rapid prototyping with customers.  Once one is familiar with the steps and parts of this Sketchflow Prototype Capabilities it is easy to step through an application without even stopping.  It really is that easy.  So get hold of Expression Blend 3 and get ramped up on Sketchflow, it will pay off in the design phases to do so! Original Entry

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  • Agile Development

    - by James Oloo Onyango
    Alot of literature has and is being written about agile developement and its surrounding philosophies. In my quest to find the best way to express the importance of agile methodologies, i have found Robert C. Martin's "A Satire Of Two Companies" to be both the most concise and thorough! Enjoy the read! Rufus Inc Project Kick Off Your name is Bob. The date is January 3, 2001, and your head still aches from the recent millennial revelry. You are sitting in a conference room with several managers and a group of your peers. You are a project team leader. Your boss is there, and he has brought along all of his team leaders. His boss called the meeting. "We have a new project to develop," says your boss's boss. Call him BB. The points in his hair are so long that they scrape the ceiling. Your boss's points are just starting to grow, but he eagerly awaits the day when he can leave Brylcream stains on the acoustic tiles. BB describes the essence of the new market they have identified and the product they want to develop to exploit this market. "We must have this new project up and working by fourth quarter October 1," BB demands. "Nothing is of higher priority, so we are cancelling your current project." The reaction in the room is stunned silence. Months of work are simply going to be thrown away. Slowly, a murmur of objection begins to circulate around the conference table.   His points give off an evil green glow as BB meets the eyes of everyone in the room. One by one, that insidious stare reduces each attendee to quivering lumps of protoplasm. It is clear that he will brook no discussion on this matter. Once silence has been restored, BB says, "We need to begin immediately. How long will it take you to do the analysis?" You raise your hand. Your boss tries to stop you, but his spitwad misses you and you are unaware of his efforts.   "Sir, we can't tell you how long the analysis will take until we have some requirements." "The requirements document won't be ready for 3 or 4 weeks," BB says, his points vibrating with frustration. "So, pretend that you have the requirements in front of you now. How long will you require for analysis?" No one breathes. Everyone looks around to see whether anyone has some idea. "If analysis goes beyond April 1, we have a problem. Can you finish the analysis by then?" Your boss visibly gathers his courage: "We'll find a way, sir!" His points grow 3 mm, and your headache increases by two Tylenol. "Good." BB smiles. "Now, how long will it take to do the design?" "Sir," you say. Your boss visibly pales. He is clearly worried that his 3 mms are at risk. "Without an analysis, it will not be possible to tell you how long design will take." BB's expression shifts beyond austere.   "PRETEND you have the analysis already!" he says, while fixing you with his vacant, beady little eyes. "How long will it take you to do the design?" Two Tylenol are not going to cut it. Your boss, in a desperate attempt to save his new growth, babbles: "Well, sir, with only six months left to complete the project, design had better take no longer than 3 months."   "I'm glad you agree, Smithers!" BB says, beaming. Your boss relaxes. He knows his points are secure. After a while, he starts lightly humming the Brylcream jingle. BB continues, "So, analysis will be complete by April 1, design will be complete by July 1, and that gives you 3 months to implement the project. This meeting is an example of how well our new consensus and empowerment policies are working. Now, get out there and start working. I'll expect to see TQM plans and QIT assignments on my desk by next week. Oh, and don't forget that your crossfunctional team meetings and reports will be needed for next month's quality audit." "Forget the Tylenol," you think to yourself as you return to your cubicle. "I need bourbon."   Visibly excited, your boss comes over to you and says, "Gosh, what a great meeting. I think we're really going to do some world shaking with this project." You nod in agreement, too disgusted to do anything else. "Oh," your boss continues, "I almost forgot." He hands you a 30-page document. "Remember that the SEI is coming to do an evaluation next week. This is the evaluation guide. You need to read through it, memorize it, and then shred it. It tells you how to answer any questions that the SEI auditors ask you. It also tells you what parts of the building you are allowed to take them to and what parts to avoid. We are determined to be a CMM level 3 organization by June!"   You and your peers start working on the analysis of the new project. This is difficult because you have no requirements. But from the 10-minute introduction given by BB on that fateful morning, you have some idea of what the product is supposed to do.   Corporate process demands that you begin by creating a use case document. You and your team begin enumerating use cases and drawing oval and stick diagrams. Philosophical debates break out among the team members. There is disagreement as to whether certain use cases should be connected with <<extends>> or <<includes>> relationships. Competing models are created, but nobody knows how to evaluate them. The debate continues, effectively paralyzing progress.   After a week, somebody finds the iceberg.com Web site, which recommends disposing entirely of <<extends>> and <<includes>> and replacing them with <<precedes>> and <<uses>>. The documents on this Web site, authored by Don Sengroiux, describes a method known as stalwart-analysis, which claims to be a step-by-step method for translating use cases into design diagrams. More competing use case models are created using this new scheme, but again, people can't agree on how to evaluate them. The thrashing continues. More and more, the use case meetings are driven by emotion rather than by reason. If it weren't for the fact that you don't have requirements, you'd be pretty upset by the lack of progress you are making. The requirements document arrives on February 15. And then again on February 20, 25, and every week thereafter. Each new version contradicts the previous one. Clearly, the marketing folks who are writing the requirements, empowered though they might be, are not finding consensus.   At the same time, several new competing use case templates have been proposed by the various team members. Each template presents its own particularly creative way of delaying progress. The debates rage on. On March 1, Prudence Putrigence, the process proctor, succeeds in integrating all the competing use case forms and templates into a single, all-encompassing form. Just the blank form is 15 pages long. She has managed to include every field that appeared on all the competing templates. She also presents a 159- page document describing how to fill out the use case form. All current use cases must be rewritten according to the new standard.   You marvel to yourself that it now requires 15 pages of fill-in-the-blank and essay questions to answer the question: What should the system do when the user presses Return? The corporate process (authored by L. E. Ott, famed author of "Holistic Analysis: A Progressive Dialectic for Software Engineers") insists that you discover all primary use cases, 87 percent of all secondary use cases, and 36.274 percent of all tertiary use cases before you can complete analysis and enter the design phase. You have no idea what a tertiary use case is. So in an attempt to meet this requirement, you try to get your use case document reviewed by the marketing department, which you hope will know what a tertiary use case is.   Unfortunately, the marketing folks are too busy with sales support to talk to you. Indeed, since the project started, you have not been able to get a single meeting with marketing, which has provided a never-ending stream of changing and contradictory requirements documents.   While one team has been spinning endlessly on the use case document, another team has been working out the domain model. Endless variations of UML documents are pouring out of this team. Every week, the model is reworked.   The team members can't decide whether to use <<interfaces>> or <<types>> in the model. A huge disagreement has been raging on the proper syntax and application of OCL. Others on the team just got back from a 5-day class on catabolism, and have been producing incredibly detailed and arcane diagrams that nobody else can fathom.   On March 27, with one week to go before analysis is to be complete, you have produced a sea of documents and diagrams but are no closer to a cogent analysis of the problem than you were on January 3. **** And then, a miracle happens.   **** On Saturday, April 1, you check your e-mail from home. You see a memo from your boss to BB. It states unequivocally that you are done with the analysis! You phone your boss and complain. "How could you have told BB that we were done with the analysis?" "Have you looked at a calendar lately?" he responds. "It's April 1!" The irony of that date does not escape you. "But we have so much more to think about. So much more to analyze! We haven't even decided whether to use <<extends>> or <<precedes>>!" "Where is your evidence that you are not done?" inquires your boss, impatiently. "Whaaa . . . ." But he cuts you off. "Analysis can go on forever; it has to be stopped at some point. And since this is the date it was scheduled to stop, it has been stopped. Now, on Monday, I want you to gather up all existing analysis materials and put them into a public folder. Release that folder to Prudence so that she can log it in the CM system by Monday afternoon. Then get busy and start designing."   As you hang up the phone, you begin to consider the benefits of keeping a bottle of bourbon in your bottom desk drawer. They threw a party to celebrate the on-time completion of the analysis phase. BB gave a colon-stirring speech on empowerment. And your boss, another 3 mm taller, congratulated his team on the incredible show of unity and teamwork. Finally, the CIO takes the stage to tell everyone that the SEI audit went very well and to thank everyone for studying and shredding the evaluation guides that were passed out. Level 3 now seems assured and will be awarded by June. (Scuttlebutt has it that managers at the level of BB and above are to receive significant bonuses once the SEI awards level 3.)   As the weeks flow by, you and your team work on the design of the system. Of course, you find that the analysis that the design is supposedly based on is flawedno, useless; no, worse than useless. But when you tell your boss that you need to go back and work some more on the analysis to shore up its weaker sections, he simply states, "The analysis phase is over. The only allowable activity is design. Now get back to it."   So, you and your team hack the design as best you can, unsure of whether the requirements have been properly analyzed. Of course, it really doesn't matter much, since the requirements document is still thrashing with weekly revisions, and the marketing department still refuses to meet with you.     The design is a nightmare. Your boss recently misread a book named The Finish Line in which the author, Mark DeThomaso, blithely suggested that design documents should be taken down to code-level detail. "If we are going to be working at that level of detail," you ask, "why don't we simply write the code instead?" "Because then you wouldn't be designing, of course. And the only allowable activity in the design phase is design!" "Besides," he continues, "we have just purchased a companywide license for Dandelion! This tool enables 'Round the Horn Engineering!' You are to transfer all design diagrams into this tool. It will automatically generate our code for us! It will also keep the design diagrams in sync with the code!" Your boss hands you a brightly colored shrinkwrapped box containing the Dandelion distribution. You accept it numbly and shuffle off to your cubicle. Twelve hours, eight crashes, one disk reformatting, and eight shots of 151 later, you finally have the tool installed on your server. You consider the week your team will lose while attending Dandelion training. Then you smile and think, "Any week I'm not here is a good week." Design diagram after design diagram is created by your team. Dandelion makes it very difficult to draw these diagrams. There are dozens and dozens of deeply nested dialog boxes with funny text fields and check boxes that must all be filled in correctly. And then there's the problem of moving classes between packages. At first, these diagram are driven from the use cases. But the requirements are changing so often that the use cases rapidly become meaningless. Debates rage about whether VISITOR or DECORATOR design patterns should be used. One developer refuses to use VISITOR in any form, claiming that it's not a properly object-oriented construct. Someone refuses to use multiple inheritance, since it is the spawn of the devil. Review meetings rapidly degenerate into debates about the meaning of object orientation, the definition of analysis versus design, or when to use aggregation versus association. Midway through the design cycle, the marketing folks announce that they have rethought the focus of the system. Their new requirements document is completely restructured. They have eliminated several major feature areas and replaced them with feature areas that they anticipate customer surveys will show to be more appropriate. You tell your boss that these changes mean that you need to reanalyze and redesign much of the system. But he says, "The analysis phase is system. But he says, "The analysis phase is over. The only allowable activity is design. Now get back to it."   You suggest that it might be better to create a simple prototype to show to the marketing folks and even some potential customers. But your boss says, "The analysis phase is over. The only allowable activity is design. Now get back to it." Hack, hack, hack, hack. You try to create some kind of a design document that might reflect the new requirements documents. However, the revolution of the requirements has not caused them to stop thrashing. Indeed, if anything, the wild oscillations of the requirements document have only increased in frequency and amplitude.   You slog your way through them.   On June 15, the Dandelion database gets corrupted. Apparently, the corruption has been progressive. Small errors in the DB accumulated over the months into bigger and bigger errors. Eventually, the CASE tool just stopped working. Of course, the slowly encroaching corruption is present on all the backups. Calls to the Dandelion technical support line go unanswered for several days. Finally, you receive a brief e-mail from Dandelion, informing you that this is a known problem and that the solution is to purchase the new version, which they promise will be ready some time next quarter, and then reenter all the diagrams by hand.   ****   Then, on July 1 another miracle happens! You are done with the design!   Rather than go to your boss and complain, you stock your middle desk drawer with some vodka.   **** They threw a party to celebrate the on-time completion of the design phase and their graduation to CMM level 3. This time, you find BB's speech so stirring that you have to use the restroom before it begins. New banners and plaques are all over your workplace. They show pictures of eagles and mountain climbers, and they talk about teamwork and empowerment. They read better after a few scotches. That reminds you that you need to clear out your file cabinet to make room for the brandy. You and your team begin to code. But you rapidly discover that the design is lacking in some significant areas. Actually, it's lacking any significance at all. You convene a design session in one of the conference rooms to try to work through some of the nastier problems. But your boss catches you at it and disbands the meeting, saying, "The design phase is over. The only allowable activity is coding. Now get back to it."   ****   The code generated by Dandelion is really hideous. It turns out that you and your team were using association and aggregation the wrong way, after all. All the generated code has to be edited to correct these flaws. Editing this code is extremely difficult because it has been instrumented with ugly comment blocks that have special syntax that Dandelion needs in order to keep the diagrams in sync with the code. If you accidentally alter one of these comments, the diagrams will be regenerated incorrectly. It turns out that "Round the Horn Engineering" requires an awful lot of effort. The more you try to keep the code compatible with Dandelion, the more errors Dandelion generates. In the end, you give up and decide to keep the diagrams up to date manually. A second later, you decide that there's no point in keeping the diagrams up to date at all. Besides, who has time?   Your boss hires a consultant to build tools to count the number of lines of code that are being produced. He puts a big thermometer graph on the wall with the number 1,000,000 on the top. Every day, he extends the red line to show how many lines have been added. Three days after the thermometer appears on the wall, your boss stops you in the hall. "That graph isn't growing quickly enough. We need to have a million lines done by October 1." "We aren't even sh-sh-sure that the proshect will require a m-million linezh," you blather. "We have to have a million lines done by October 1," your boss reiterates. His points have grown again, and the Grecian formula he uses on them creates an aura of authority and competence. "Are you sure your comment blocks are big enough?" Then, in a flash of managerial insight, he says, "I have it! I want you to institute a new policy among the engineers. No line of code is to be longer than 20 characters. Any such line must be split into two or more preferably more. All existing code needs to be reworked to this standard. That'll get our line count up!"   You decide not to tell him that this will require two unscheduled work months. You decide not to tell him anything at all. You decide that intravenous injections of pure ethanol are the only solution. You make the appropriate arrangements. Hack, hack, hack, and hack. You and your team madly code away. By August 1, your boss, frowning at the thermometer on the wall, institutes a mandatory 50-hour workweek.   Hack, hack, hack, and hack. By September 1st, the thermometer is at 1.2 million lines and your boss asks you to write a report describing why you exceeded the coding budget by 20 percent. He institutes mandatory Saturdays and demands that the project be brought back down to a million lines. You start a campaign of remerging lines. Hack, hack, hack, and hack. Tempers are flaring; people are quitting; QA is raining trouble reports down on you. Customers are demanding installation and user manuals; salespeople are demanding advance demonstrations for special customers; the requirements document is still thrashing, the marketing folks are complaining that the product isn't anything like they specified, and the liquor store won't accept your credit card anymore. Something has to give.    On September 15, BB calls a meeting. As he enters the room, his points are emitting clouds of steam. When he speaks, the bass overtones of his carefully manicured voice cause the pit of your stomach to roll over. "The QA manager has told me that this project has less than 50 percent of the required features implemented. He has also informed me that the system crashes all the time, yields wrong results, and is hideously slow. He has also complained that he cannot keep up with the continuous train of daily releases, each more buggy than the last!" He stops for a few seconds, visibly trying to compose himself. "The QA manager estimates that, at this rate of development, we won't be able to ship the product until December!" Actually, you think it's more like March, but you don't say anything. "December!" BB roars with such derision that people duck their heads as though he were pointing an assault rifle at them. "December is absolutely out of the question. Team leaders, I want new estimates on my desk in the morning. I am hereby mandating 65-hour work weeks until this project is complete. And it better be complete by November 1."   As he leaves the conference room, he is heard to mutter: "Empowermentbah!" * * * Your boss is bald; his points are mounted on BB's wall. The fluorescent lights reflecting off his pate momentarily dazzle you. "Do you have anything to drink?" he asks. Having just finished your last bottle of Boone's Farm, you pull a bottle of Thunderbird from your bookshelf and pour it into his coffee mug. "What's it going to take to get this project done? " he asks. "We need to freeze the requirements, analyze them, design them, and then implement them," you say callously. "By November 1?" your boss exclaims incredulously. "No way! Just get back to coding the damned thing." He storms out, scratching his vacant head.   A few days later, you find that your boss has been transferred to the corporate research division. Turnover has skyrocketed. Customers, informed at the last minute that their orders cannot be fulfilled on time, have begun to cancel their orders. Marketing is re-evaluating whether this product aligns with the overall goals of the company. Memos fly, heads roll, policies change, and things are, overall, pretty grim. Finally, by March, after far too many sixty-five hour weeks, a very shaky version of the software is ready. In the field, bug-discovery rates are high, and the technical support staff are at their wits' end, trying to cope with the complaints and demands of the irate customers. Nobody is happy.   In April, BB decides to buy his way out of the problem by licensing a product produced by Rupert Industries and redistributing it. The customers are mollified, the marketing folks are smug, and you are laid off.     Rupert Industries: Project Alpha   Your name is Robert. The date is January 3, 2001. The quiet hours spent with your family this holiday have left you refreshed and ready for work. You are sitting in a conference room with your team of professionals. The manager of the division called the meeting. "We have some ideas for a new project," says the division manager. Call him Russ. He is a high-strung British chap with more energy than a fusion reactor. He is ambitious and driven but understands the value of a team. Russ describes the essence of the new market opportunity the company has identified and introduces you to Jane, the marketing manager, who is responsible for defining the products that will address it. Addressing you, Jane says, "We'd like to start defining our first product offering as soon as possible. When can you and your team meet with me?" You reply, "We'll be done with the current iteration of our project this Friday. We can spare a few hours for you between now and then. After that, we'll take a few people from the team and dedicate them to you. We'll begin hiring their replacements and the new people for your team immediately." "Great," says Russ, "but I want you to understand that it is critical that we have something to exhibit at the trade show coming up this July. If we can't be there with something significant, we'll lose the opportunity."   "I understand," you reply. "I don't yet know what it is that you have in mind, but I'm sure we can have something by July. I just can't tell you what that something will be right now. In any case, you and Jane are going to have complete control over what we developers do, so you can rest assured that by July, you'll have the most important things that can be accomplished in that time ready to exhibit."   Russ nods in satisfaction. He knows how this works. Your team has always kept him advised and allowed him to steer their development. He has the utmost confidence that your team will work on the most important things first and will produce a high-quality product.   * * *   "So, Robert," says Jane at their first meeting, "How does your team feel about being split up?" "We'll miss working with each other," you answer, "but some of us were getting pretty tired of that last project and are looking forward to a change. So, what are you people cooking up?" Jane beams. "You know how much trouble our customers currently have . . ." And she spends a half hour or so describing the problem and possible solution. "OK, wait a second" you respond. "I need to be clear about this." And so you and Jane talk about how this system might work. Some of her ideas aren't fully formed. You suggest possible solutions. She likes some of them. You continue discussing.   During the discussion, as each new topic is addressed, Jane writes user story cards. Each card represents something that the new system has to do. The cards accumulate on the table and are spread out in front of you. Both you and Jane point at them, pick them up, and make notes on them as you discuss the stories. The cards are powerful mnemonic devices that you can use to represent complex ideas that are barely formed.   At the end of the meeting, you say, "OK, I've got a general idea of what you want. I'm going to talk to the team about it. I imagine they'll want to run some experiments with various database structures and presentation formats. Next time we meet, it'll be as a group, and we'll start identifying the most important features of the system."   A week later, your nascent team meets with Jane. They spread the existing user story cards out on the table and begin to get into some of the details of the system. The meeting is very dynamic. Jane presents the stories in the order of their importance. There is much discussion about each one. The developers are concerned about keeping the stories small enough to estimate and test. So they continually ask Jane to split one story into several smaller stories. Jane is concerned that each story have a clear business value and priority, so as she splits them, she makes sure that this stays true.   The stories accumulate on the table. Jane writes them, but the developers make notes on them as needed. Nobody tries to capture everything that is said; the cards are not meant to capture everything but are simply reminders of the conversation.   As the developers become more comfortable with the stories, they begin writing estimates on them. These estimates are crude and budgetary, but they give Jane an idea of what the story will cost.   At the end of the meeting, it is clear that many more stories could be discussed. It is also clear that the most important stories have been addressed and that they represent several months worth of work. Jane closes the meeting by taking the cards with her and promising to have a proposal for the first release in the morning.   * * *   The next morning, you reconvene the meeting. Jane chooses five cards and places them on the table. "According to your estimates, these cards represent about one perfect team-week's worth of work. The last iteration of the previous project managed to get one perfect team-week done in 3 real weeks. If we can get these five stories done in 3 weeks, we'll be able to demonstrate them to Russ. That will make him feel very comfortable about our progress." Jane is pushing it. The sheepish look on her face lets you know that she knows it too. You reply, "Jane, this is a new team, working on a new project. It's a bit presumptuous to expect that our velocity will be the same as the previous team's. However, I met with the team yesterday afternoon, and we all agreed that our initial velocity should, in fact, be set to one perfectweek for every 3 real-weeks. So you've lucked out on this one." "Just remember," you continue, "that the story estimates and the story velocity are very tentative at this point. We'll learn more when we plan the iteration and even more when we implement it."   Jane looks over her glasses at you as if to say "Who's the boss around here, anyway?" and then smiles and says, "Yeah, don't worry. I know the drill by now."Jane then puts 15 more cards on the table. She says, "If we can get all these cards done by the end of March, we can turn the system over to our beta test customers. And we'll get good feedback from them."   You reply, "OK, so we've got our first iteration defined, and we have the stories for the next three iterations after that. These four iterations will make our first release."   "So," says Jane, can you really do these five stories in the next 3 weeks?" "I don't know for sure, Jane," you reply. "Let's break them down into tasks and see what we get."   So Jane, you, and your team spend the next several hours taking each of the five stories that Jane chose for the first iteration and breaking them down into small tasks. The developers quickly realize that some of the tasks can be shared between stories and that other tasks have commonalities that can probably be taken advantage of. It is clear that potential designs are popping into the developers' heads. From time to time, they form little discussion knots and scribble UML diagrams on some cards.   Soon, the whiteboard is filled with the tasks that, once completed, will implement the five stories for this iteration. You start the sign-up process by saying, "OK, let's sign up for these tasks." "I'll take the initial database generation." Says Pete. "That's what I did on the last project, and this doesn't look very different. I estimate it at two of my perfect workdays." "OK, well, then, I'll take the login screen," says Joe. "Aw, darn," says Elaine, the junior member of the team, "I've never done a GUI, and kinda wanted to try that one."   "Ah, the impatience of youth," Joe says sagely, with a wink in your direction. "You can assist me with it, young Jedi." To Jane: "I think it'll take me about three of my perfect workdays."   One by one, the developers sign up for tasks and estimate them in terms of their own perfect workdays. Both you and Jane know that it is best to let the developers volunteer for tasks than to assign the tasks to them. You also know full well that you daren't challenge any of the developers' estimates. You know these people, and you trust them. You know that they are going to do the very best they can.   The developers know that they can't sign up for more perfect workdays than they finished in the last iteration they worked on. Once each developer has filled his or her schedule for the iteration, they stop signing up for tasks.   Eventually, all the developers have stopped signing up for tasks. But, of course, tasks are still left on the board.   "I was worried that that might happen," you say, "OK, there's only one thing to do, Jane. We've got too much to do in this iteration. What stories or tasks can we remove?" Jane sighs. She knows that this is the only option. Working overtime at the beginning of a project is insane, and projects where she's tried it have not fared well.   So Jane starts to remove the least-important functionality. "Well, we really don't need the login screen just yet. We can simply start the system in the logged-in state." "Rats!" cries Elaine. "I really wanted to do that." "Patience, grasshopper." says Joe. "Those who wait for the bees to leave the hive will not have lips too swollen to relish the honey." Elaine looks confused. Everyone looks confused. "So . . .," Jane continues, "I think we can also do away with . . ." And so, bit by bit, the list of tasks shrinks. Developers who lose a task sign up for one of the remaining ones.   The negotiation is not painless. Several times, Jane exhibits obvious frustration and impatience. Once, when tensions are especially high, Elaine volunteers, "I'll work extra hard to make up some of the missing time." You are about to correct her when, fortunately, Joe looks her in the eye and says, "When once you proceed down the dark path, forever will it dominate your destiny."   In the end, an iteration acceptable to Jane is reached. It's not what Jane wanted. Indeed, it is significantly less. But it's something the team feels that can be achieved in the next 3 weeks.   And, after all, it still addresses the most important things that Jane wanted in the iteration. "So, Jane," you say when things had quieted down a bit, "when can we expect acceptance tests from you?" Jane sighs. This is the other side of the coin. For every story the development team implements,   Jane must supply a suite of acceptance tests that prove that it works. And the team needs these long before the end of the iteration, since they will certainly point out differences in the way Jane and the developers imagine the system's behaviour.   "I'll get you some example test scripts today," Jane promises. "I'll add to them every day after that. You'll have the entire suite by the middle of the iteration."   * * *   The iteration begins on Monday morning with a flurry of Class, Responsibilities, Collaborators sessions. By midmorning, all the developers have assembled into pairs and are rapidly coding away. "And now, my young apprentice," Joe says to Elaine, "you shall learn the mysteries of test-first design!"   "Wow, that sounds pretty rad," Elaine replies. "How do you do it?" Joe beams. It's clear that he has been anticipating this moment. "OK, what does the code do right now?" "Huh?" replied Elaine, "It doesn't do anything at all; there is no code."   "So, consider our task; can you think of something the code should do?" "Sure," Elaine said with youthful assurance, "First, it should connect to the database." "And thereupon, what must needs be required to connecteth the database?" "You sure talk weird," laughed Elaine. "I think we'd have to get the database object from some registry and call the Connect() method. "Ah, astute young wizard. Thou perceives correctly that we requireth an object within which we can cacheth the database object." "Is 'cacheth' really a word?" "It is when I say it! So, what test can we write that we know the database registry should pass?" Elaine sighs. She knows she'll just have to play along. "We should be able to create a database object and pass it to the registry in a Store() method. And then we should be able to pull it out of the registry with a Get() method and make sure it's the same object." "Oh, well said, my prepubescent sprite!" "Hay!" "So, now, let's write a test function that proves your case." "But shouldn't we write the database object and registry object first?" "Ah, you've much to learn, my young impatient one. Just write the test first." "But it won't even compile!" "Are you sure? What if it did?" "Uh . . ." "Just write the test, Elaine. Trust me." And so Joe, Elaine, and all the other developers began to code their tasks, one test case at a time. The room in which they worked was abuzz with the conversations between the pairs. The murmur was punctuated by an occasional high five when a pair managed to finish a task or a difficult test case.   As development proceeded, the developers changed partners once or twice a day. Each developer got to see what all the others were doing, and so knowledge of the code spread generally throughout the team.   Whenever a pair finished something significant whether a whole task or simply an important part of a task they integrated what they had with the rest of the system. Thus, the code base grew daily, and integration difficulties were minimized.   The developers communicated with Jane on a daily basis. They'd go to her whenever they had a question about the functionality of the system or the interpretation of an acceptance test case.   Jane, good as her word, supplied the team with a steady stream of acceptance test scripts. The team read these carefully and thereby gained a much better understanding of what Jane expected the system to do. By the beginning of the second week, there was enough functionality to demonstrate to Jane. She watched eagerly as the demonstration passed test case after test case. "This is really cool," Jane said as the demonstration finally ended. "But this doesn't seem like one-third of the tasks. Is your velocity slower than anticipated?"   You grimace. You'd been waiting for a good time to mention this to Jane but now she was forcing the issue. "Yes, unfortunately, we are going more slowly than we had expected. The new application server we are using is turning out to be a pain to configure. Also, it takes forever to reboot, and we have to reboot it whenever we make even the slightest change to its configuration."   Jane eyes you with suspicion. The stress of last Monday's negotiations had still not entirely dissipated. She says, "And what does this mean to our schedule? We can't slip it again, we just can't. Russ will have a fit! He'll haul us all into the woodshed and ream us some new ones."   You look Jane right in the eyes. There's no pleasant way to give someone news like this. So you just blurt out, "Look, if things keep going like they're going, we're not going to be done with everything by next Friday. Now it's possible that we'll figure out a way to go faster. But, frankly, I wouldn't depend on that. You should start thinking about one or two tasks that could be removed from the iteration without ruining the demonstration for Russ. Come hell or high water, we are going to give that demonstration on Friday, and I don't think you want us to choose which tasks to omit."   "Aw forchrisakes!" Jane barely manages to stifle yelling that last word as she stalks away, shaking her head. Not for the first time, you say to yourself, "Nobody ever promised me project management would be easy." You are pretty sure it won't be the last time, either.   Actually, things went a bit better than you had hoped. The team did, in fact, have to drop one task from the iteration, but Jane had chosen wisely, and the demonstration for Russ went without a hitch. Russ was not impressed with the progress, but neither was he dismayed. He simply said, "This is pretty good. But remember, we have to be able to demonstrate this system at the trade show in July, and at this rate, it doesn't look like you'll have all that much to show." Jane, whose attitude had improved dramatically with the completion of the iteration, responded to Russ by saying, "Russ, this team is working hard, and well. When July comes around, I am confident that we'll have something significant to demonstrate. It won't be everything, and some of it may be smoke and mirrors, but we'll have something."   Painful though the last iteration was, it had calibrated your velocity numbers. The next iteration went much better. Not because your team got more done than in the last iteration but simply because the team didn't have to remove any tasks or stories in the middle of the iteration.   By the start of the fourth iteration, a natural rhythm has been established. Jane, you, and the team know exactly what to expect from one another. The team is running hard, but the pace is sustainable. You are confident that the team can keep up this pace for a year or more.   The number of surprises in the schedule diminishes to near zero; however, the number of surprises in the requirements does not. Jane and Russ frequently look over the growing system and make recommendations or changes to the existing functionality. But all parties realize that these changes take time and must be scheduled. So the changes do not cause anyone's expectations to be violated. In March, there is a major demonstration of the system to the board of directors. The system is very limited and is not yet in a form good enough to take to the trade show, but progress is steady, and the board is reasonably impressed.   The second release goes even more smoothly than the first. By now, the team has figured out a way to automate Jane's acceptance test scripts. The team has also refactored the design of the system to the point that it is really easy to add new features and change old ones. The second release was done by the end of June and was taken to the trade show. It had less in it than Jane and Russ would have liked, but it did demonstrate the most important features of the system. Although customers at the trade show noticed that certain features were missing, they were very impressed overall. You, Russ, and Jane all returned from the trade show with smiles on your faces. You all felt as though this project was a winner.   Indeed, many months later, you are contacted by Rufus Inc. That company had been working on a system like this for its internal operations. Rufus has canceled the development of that system after a death-march project and is negotiating to license your technology for its environment.   Indeed, things are looking up!

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  • Importing Multiple Schemas to a Model in Oracle SQL Developer Data Modeler

    - by thatjeffsmith
    Your physical data model might stretch across multiple Oracle schemas. Or maybe you just want a single diagram containing tables, views, etc. spanning more than a single user in the database. The process for importing a data dictionary is the same, regardless if you want to suck in objects from one schema, or many schemas. Let’s take a quick look at how to get started with a data dictionary import. I’m using Oracle SQL Developer in this example. The process is nearly identical in Oracle SQL Developer Data Modeler – the only difference being you’ll use the ‘File’ menu to get started versus the ‘File – Data Modeler’ menu in SQL Developer. Remember, the functionality is exactly the same whether you use SQL Developer or SQL Developer Data Modeler when it comes to the data modeling features – you’ll just have a cleaner user interface in SQL Developer Data Modeler. Importing a Data Dictionary to a Model You’ll want to open or create your model first. You can import objects to an existing or new model. The easiest way to get started is to simply open the ‘Browser’ under the View menu. The Browser allows you to navigate your open designs/models You’ll see an ‘Untitled_1′ model by default. I’ve renamed mine to ‘hr_sh_scott_demo.’ Now go back to the File menu, and expand the ‘Data Modeler’ section, and select ‘Import – Data Dictionary.’ This is a fancy way of saying, ‘suck objects out of the database into my model’ Connect! If you haven’t already defined a connection to the database you want to reverse engineer, you’ll need to do that now. I’m going to assume you already have that connection – so select it, and hit the ‘Next’ button. Select the Schema(s) to be imported Select one or more schemas you want to import The schemas selected on this page of the wizard will dictate the lists of tables, views, synonyms, and everything else you can choose from in the next wizard step to import. For brevity, I have selected ALL tables, views, and synonyms from 3 different schemas: HR SCOTT SH Once I hit the ‘Finish’ button in the wizard, SQL Developer will interrogate the database and add the objects to our model. The Big Model and the 3 Little Models I can now see ALL of the objects I just imported in the ‘hr_sh_scott_demo’ relational model in my design tree, and in my relational diagram. Quick Tip: Oracle SQL Developer calls what most folks think of as a ‘Physical Model’ the ‘Relational Model.’ Same difference, mostly. In SQL Developer, a Physical model allows you to define partitioning schemes, advanced storage parameters, and add your PL/SQL code. You can have multiple physical models per relational models. For example I might have a 4 Node RAC in Production that uses partitioning, but in test/dev, only have a single instance with no partitioning. I can have models for both of those physical implementations. The list of tables in my relational model Wouldn’t it be nice if I could segregate the objects based on their schema? Good news, you can! And it’s done by default Several of you might already know where I’m going with this – SUBVIEWS. You can easily create a ‘SubView’ by selecting one or more objects in your model or diagram and add them to a new SubView. SubViews are just mini-models. They contain a subset of objects from the main model. This is very handy when you want to break your model into smaller, more digestible parts. The model information is identical across the model and subviews, so you don’t have to worry about making a change in one place and not having it propagate across your design. SubViews can be used as filters when you create reports and exports as well. So instead of generating a PDF for everything, just show me what’s in my ‘ABC’ subview. But, I don’t want to do any work! Remember, I’m really lazy. More good news – it’s already done by default! The schemas are automatically used to create default SubViews Auto-Navigate to the Object in the Diagram In the subview tree node, right-click on the object you want to navigate to. You can ask to be taken to the main model view or to the SubView location. If you haven’t already opened the SubView in the diagram, it will be automatically opened for you. The SubView diagram only contains the objects from that SubView Your SubView might still be pretty big, many dozens of objects, so don’t forget about the ‘Navigator‘ either! In summary, use the ‘Import’ feature to add existing database objects to your model. If you import from multiple schemas, take advantage of the default schema based SubViews to help you manage your models! Sometimes less is more!

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  • SQL SERVER – Database Dynamic Caching by Automatic SQL Server Performance Acceleration

    - by pinaldave
    My second look at SafePeak’s new version (2.1) revealed to me few additional interesting features. For those of you who hadn’t read my previous reviews SafePeak and not familiar with it, here is a quick brief: SafePeak is in business of accelerating performance of SQL Server applications, as well as their scalability, without making code changes to the applications or to the databases. SafePeak performs database dynamic caching, by caching in memory result sets of queries and stored procedures while keeping all those cache correct and up to date. Cached queries are retrieved from the SafePeak RAM in microsecond speed and not send to the SQL Server. The application gets much faster results (100-500 micro seconds), the load on the SQL Server is reduced (less CPU and IO) and the application or the infrastructure gets better scalability. SafePeak solution is hosted either within your cloud servers, hosted servers or your enterprise servers, as part of the application architecture. Connection of the application is done via change of connection strings or adding reroute line in the c:\windows\system32\drivers\etc\hosts file on all application servers. For those who would like to learn more on SafePeak architecture and how it works, I suggest to read this vendor’s webpage: SafePeak Architecture. More interesting new features in SafePeak 2.1 In my previous review of SafePeak new I covered the first 4 things I noticed in the new SafePeak (check out my article “SQLAuthority News – SafePeak Releases a Major Update: SafePeak version 2.1 for SQL Server Performance Acceleration”): Cache setup and fine-tuning – a critical part for getting good caching results Database templates Choosing which database to cache Monitoring and analysis options by SafePeak Since then I had a chance to play with SafePeak some more and here is what I found. 5. Analysis of SQL Performance (present and history): In SafePeak v.2.1 the tools for understanding of performance became more comprehensive. Every 15 minutes SafePeak creates and updates various performance statistics. Each query (or a procedure execute) that arrives to SafePeak gets a SQL pattern, and after it is used again there are statistics for such pattern. An important part of this product is that it understands the dependencies of every pattern (list of tables, views, user defined functions and procs). From this understanding SafePeak creates important analysis information on performance of every object: response time from the database, response time from SafePeak cache, average response time, percent of traffic and break down of behavior. One of the interesting things this behavior column shows is how often the object is actually pdated. The break down analysis allows knowing the above information for: queries and procedures, tables, views, databases and even instances level. The data is show now on all arriving queries, both read queries (that can be cached), but also any types of updates like DMLs, DDLs, DCLs, and even session settings queries. The stats are being updated every 15 minutes and SafePeak dashboard allows going back in time and investigating what happened within any time frame. 6. Logon trigger, for making sure nothing corrupts SafePeak cache data If you have an application with many parts, many servers many possible locations that can actually update the database, or the SQL Server is accessible to many DBAs or software engineers, each can access some database directly and do some changes without going thru SafePeak – this can create a potential corruption of the data stored in SafePeak cache. To make sure SafePeak cache is correct it needs to get all updates to arrive to SafePeak, and if a DBA will access the database directly and do some changes, for example, then SafePeak will simply not know about it and will not clean SafePeak cache. In the new version, SafePeak brought a new feature called “Logon Trigger” to solve the above challenge. By special click of a button SafePeak can deploy a special server logon trigger (with a CLR object) on your SQL Server that actually monitors all connections and informs SafePeak on any connection that is coming not from SafePeak. In SafePeak dashboard there is an interface that allows to control which logins can be ignored based on login names and IPs, while the rest will invoke cache cleanup of SafePeak and actually locks SafePeak cache until this connection will not be closed. Important to note, that this does not interrupt any logins, only informs SafePeak on such connection. On the Dashboard screen in SafePeak you will be able to see those connections and then decide what to do with them. Configuration of this feature in SafePeak dashboard can be done here: Settings -> SQL instances management -> click on instance -> Logon Trigger tab. Other features: 7. User management ability to grant permissions to someone without changing its configuration and only use SafePeak as performance analysis tool. 8. Better reports for analysis of performance using 15 minute resolution charts. 9. Caching of client cursors 10. Support for IPv6 Summary SafePeak is a great SQL Server performance acceleration solution for users who want immediate results for sites with performance, scalability and peak spikes challenges. Especially if your apps are packaged or 3rd party, since no code changes are done. SafePeak can significantly increase response times, by reducing network roundtrip to the database, decreasing CPU resource usage, eliminating I/O and storage access. SafePeak team provides a free fully functional trial www.safepeak.com/download and actually provides a one-on-one assistance during such trial. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Pinal Dave, PostADay, SQL, SQL Authority, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, SQL Utility, T SQL, Technology

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  • Mobile HCM: It’s not the future, it is right now

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Steve Boese, Director Product Strategy, Oracle I’ll bet you reached for your iPhone or Android or BlackBerry and took a quick look at email or Facebook or last night’s text messages before you even got out of bed this morning. Come on, admit it, it’s ok, you are among friends here. See, feel better now? But seriously, the incredible growth and near-ubiquity of increasingly powerful, capable, and for many of us, essential in our daily lives mobile devices has profoundly changed the way we communicate, consume information, socialize, and more and more, conduct business and get our work done. And if you doubt that profound change has happened, just think for a moment about the last time you misplaced your iPhone.  The shivers, the cold sweats, the panic... We have all been there. And indeed your personal experiences with mobile technology echoes throughout the world - here are a few data points to consider: Market research firm IDC estimates 1.8 billion mobile phones will be shipped in 2012. A recent Pew study reports 46% of Americans own a smartphone of some kind. And finally in the USA, ownership of tablets like the iPad has doubled from 10% to 19% in the last year. So truly for the Human Resources leader, the question is no longer, ‘Should HR explore ways to exploit mobile devices and their always-on nature to better support and empower the modern workforce?’, but rather ‘How can HR best take advantage of smartphone and tablet capability to provide information, enable transactions, and enhance decision making?’. Because even though moving HCM applications to mobile devices seems inherently logical given today’s fast-moving and mobile workforces, and its promise to deliver incredible value to the organization, HR leaders also have to consider many factors before devising their Mobile HCM strategy and embarking on mobile HR technology projects. Here are just some of the important considerations for HR leaders as you build your strategies and evaluate mobile HCM solutions: Does your organization provide mobile devices to the workforce today, and if so, will the current set of deployed devices have the necessary capability and ecosystems to support your mobile HCM initiatives? Will you allow workers to use or bring their own mobile devices, (commonly abbreviated as ‘BYOD’), and if so are your IT and Security organizations in agreement and capable of supporting that strategy? Do you know which workers need access to mobile HCM applications? Often mobile HCM capability flows down in an organization, with executives and other ‘road-warrior’ types having the most immediate needs, followed by field sales staff, project managers, and even potential job candidates. But just as an organization will have to spend time understanding ‘who’ should have access to mobile HCM technology, the ‘what’ of the way the solutions should be deployed to these groups will also vary. What works and makes sense for the executive, (company-wide dashboards and analytics on an iPad), might not be as relevant for a retail store manager, (employee schedules, location-level sales and inventory data, transaction approvals, etc.). With Oracle Fusion HCM, we are taking an approach to mobile HR that encompasses not just the mobile solution needs for the various types of worker, but also incorporates the fundamental attributes of great mobile applications - the ability to support end-to-end transactions, apps that respond with lightning-fast speed, with functions that are embedded in a worker’s daily activities, and features that can be mashed-up easily with other business areas like Finance and CRM. Finally, and perhaps most importantly for the Oracle Fusion HCM team, delivering mobile experiences that truly enhance, enable, and empower the mobile workforce, and deliver on the design mantras of the best-in-class consumer applications, continues to shape and drive design decisions. Mobile is no longer the future, it is right now, and the cutting-edge HR leader of today will need to consider how mobile fits her HCM technology strategy from here on out. You can learn more about our ideas and plans for Oracle Fusion HCM mobile solutions at https://fusiontap.oracle.com/.

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  • Authorize.Net, Silent Posts, and URL Rewriting Don't Mix

    The too long, didn't read synopsis: If you use Authorize.Net and its silent post feature and it stops working, make sure that if your website uses URL rewriting to strip or add a www to the domain name that the URL you specify for the silent post matches the URL rewriting rule because Authorize.Net's silent post feature won't resubmit the post request to URL specified via the redirect response. I have a client that uses Authorize.Net to manage and bill customers. Like many payment gateways, Authorize.Net supports recurring payments. For example, a website may charge members a monthly fee to access their services. With Authorize.Net you can provide the billing amount and schedule and at each interval Authorize.Net will automatically charge the customer's credit card and deposit the funds to your account. You may want to do something whenever Authorize.Net performs a recurring payment. For instance, if the recurring payment charge was a success you would extend the customer's service; if the transaction was denied then you would cancel their service (or whatever). To accomodate this, Authorize.Net offers a silent post feature. Properly configured, Authorize.Net will send an HTTP request that contains details of the recurring payment transaction to a URL that you specify. This URL could be an ASP.NET page on your server that then parses the data from Authorize.Net and updates the specified customer's account accordingly. (Of course, you can always view the history of recurring payments through the reporting interface on Authorize.Net's website; the silent post feature gives you a way to programmatically respond to a recurring payment.) Recently, this client of mine that uses Authorize.Net informed me that several paying customers were telling him that their access to the site had been cut off even though their credit cards had been recently billed. Looking through our logs, I noticed that we had not shown any recurring payment log activity for over a month. I figured one of two things must be going on: either Authorize.Net wasn't sending us the silent post requests anymore or the page that was processing them wasn't doing so correctly. I started by verifying that our Authorize.Net account was properly setup to use the silent post feature and that it was pointing to the correct URL. Authorize.Net's site indicated the silent post was configured and that recurring payment transaction details were being sent to http://example.com/AuthorizeNetProcessingPage.aspx. Next, I wanted to determine what information was getting sent to that URL.The application was setup tolog the parsed results of the Authorize.Net request, such as what customer the recurring payment applied to; however,we were not logging the actual HTTP request coming from Authorize.Net. I contacted Authorize.Net's support to inquire if they logged the HTTP request send via the silent post feature and was told that they did not. I decided to add a bit of code to log the incoming HTTP request, which you can do by using the Request object's SaveAs method. This allowed me to saveevery incoming HTTP request to the silent post page to a text file on the server. Upon the next recurring payment, I was able to see the HTTP request being received by the page: GET /AuthorizeNetProcessingPage.aspx HTTP/1.1Connection: CloseAccept: */*Host: www.example.com That was it. Two things alarmed me: first, the request was obviously a GET and not a POST; second, there was no POST body (obviously), which is where Authorize.Net passes along thedetails of the recurring payment transaction.What stuck out was the Host header, which differed slightly from the silent post URL configured in Authorize.Net. Specifically, the Host header in the above logged request pointed to www.example.com, whereas the Authorize.Net configuration used example.com (no www). About a month ago - the same time these recurring payment transaction detailswere no longer being processed by our ASP.NET page - we had implemented IIS 7's URL rewriting feature to permanently redirect all traffic to example.com to www.example.com. Could that be the problem? I contacted Authorize.Net's support again and asked them if their silent post algorithmwould follow the301HTTP response and repost the recurring payment transaction details. They said, Yes, the silent post would follow redirects. Their reports didn't jive with my observations, so I went ahead and updated our Authorize.Net configuration to point to http://www.example.com/AuthorizeNetProcessingPage.aspx instead of http://example.com/AuthorizeNetProcessingPage.aspx. And, I'm happy to report, recurring payments and correctly being processed again! If you use Authorize.Net and the silent post feature, and you notice that your processing page is not longer working, make sure you are not using any URL rewriting rules that may conflict with the silent post URL configuration. Hope this saves someone the time it took me to get to the bottom of this. Happy Programming!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Lessons from a SAN Failure

    - by Bill Graziano
    At 1:10AM Sunday morning the main SAN at one of my clients suffered a “partial” failure.  Partial means that the SAN was still online and functioning but the LUNs attached to our two main SQL Servers “failed”.  Failed means that SQL Server wouldn’t start and the MDF and LDF files mostly showed a zero file size.  But they were online and responding and most other LUNs were available.  I’m not sure how SANs know to fail at 1AM on a Saturday night but they seem to.  From a personal standpoint this worked out poorly: I was out with friends and after more than a few drinks.  From a work standpoint this was about the best time to fail you could imagine.  Everything was running well before Monday morning.  But it was a long, long Sunday.  I started tipsy, got tired and ended up hung over later in the day. Note to self: Try not to go out drinking right before the SAN fails. This caught us at an interesting time.  We’re in the process of migrating to an entirely new set of servers so some things were partially moved.  This made it difficult to follow our procedures as cleanly as we’d like.  The benefit was that we had much better documentation of everything on the server.  I would encourage everyone to really think through the process of implementing your DR plan and document as much as possible.  Following a checklist is much easier than trying to remember at night under pressure in a hurry after a few drinks. I had a series of estimates on how long things would take.  They were accurate for any single server failure.  They weren’t accurate for a SAN failure that took two servers down.  This wasn’t bad but we should have communicated better. Don’t forget how many things are outside the database.  Logins, linked servers, DTS packages (yikes!), jobs, service broker, DTC (especially DTC), database triggers and any objects in the master database are all things you need backed up.  We’d done a decent job on this and didn’t find significant problems here.  That said this still took a lot of time.  There were many annoyances as a result of this.  Small settings like a login’s default database had a big impact on whether an application could run.  This is probably the single biggest area of concern when looking to recreate a server.  I’d encourage everyone to go through every single node of SSMS and look for user created objects or settings outside the database. Script out your logins with the proper SID and already encrypted passwords and keep it updated.  This makes life so much easier.  I used an approach based on KB246133 that worked well.  I’ll get my scripts posted over the next few days. The disaster can cause your DR process to fail in unexpected ways.  We have a job that scripts out all logins and role memberships and writes it to a file.  This runs on the DR server and pulls from the production server.  Upon opening the file I found that the contents were a “server not found” error.  Fortunately we had other copies and didn’t need to try and restore the master database.  This now runs on the production server and pushes the script to the DR site.  Soon we’ll get it pushed to our version control software. One of the biggest challenges is keeping your DR resources up to date.  Any server change (new linked server, new SQL Server Agent job, etc.) means that your DR plan (and scripts) is out of date.  It helps to automate the generation of these resources if possible. Take time now to test your database restore process.  We test ours quarterly.  If you have a large database I’d also encourage you to invest in a compressed backup solution.  Restoring backups was the single larger consumer of time during our recovery. And yes, there’s a database mirroring solution planned in our new architecture. I didn’t have much involvement in things outside SQL Server but this caused many, many things to change in our environment.  Many applications today aren’t just executables or web sites.  They are a combination of those plus network infrastructure, reports, network ports, IP addresses, DTS and SSIS packages, batch systems and many other things.  These all needed a little bit of attention to make sure they were functioning properly. Profiler turned out to be a handy tool.  I started a trace for failed logins and kept that running.  That let me fix a number of problems before people were able to report them.  I also ran traces to capture exceptions.  This helped identify problems with linked servers. Overall the thing that gave me the most problem was linked servers.  In order for a linked server to function properly you need to be pointed to the right server, have the proper login information, have the network routes available and have MSDTC configured properly.  We have a lot of linked servers and this created many failure points.  Some of the older linked servers used IP addresses and not DNS names.  This meant we had to go in and touch all those linked servers when the servers moved.

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  • Gartner PCC Follow-up: Interview with Chaeny Emanavin, Usability Lead - Office of Information Develo

    - by [email protected]
    Last week at the Gartner Portals, Content and Collaboration conference in Baltimore, Chaeny and I co-presented on Oracle Enterprise 2.0 and BIA's Citizen Portal. Chaeny's presentation about the BIA solution was very well received and I wanted to do a follow-up interview with Chaeny to discuss more details about their solution and its Enterprise 2.0 features. Ajay: What were the main objectives for the BIA Citizen Portal? Chaeny: The BIA Citizen Portal is designed to provide all the services of the Bureau of Indian Affairs to the community of 564 federally recognized tribes that include over 1.9 million American Indians and Alaska Natives. The BIA provides the same breadth of services that the entire U.S. Federal Government provides in one small Bureau. So, we needed a solution that was flexible enough to handle content ranging from law enforcement to housing to education. Key objectives for external users was to use the Web as a communications channel and keep them informed on what services are available. We also wanted to build an internal web presence and community for BIA's 5000 employees to ensure that they update their content, leverage internal experts and create single sources of truth for key policy documents. Ajay: How is the project being implemented? Chaeny: We are using a phased approach. In phases 1 & 2, interim internal and external sites were built to ensure usability and functional requirements are being met. In Phases 3 & 4, we built out a modern internal and external presence using Oracle WebCenter Suite and Oracle Universal Content Management (UCM), including enabling delegated content management for our internal business units. Phase 4 was completed in January 2010. Phase 5 will add deeper Enterprise 2.0 collaboration capabilities to the solution. Ajay: Are you integrating any existing sites into the new solution? Chaeny: Yes, we have a SharePoint implementation that we are using for document management. We needed more precise functionality however. We found that SharePoint would let individual administrators of a SharePoint site actually create new sites. In a 3 months span, we had over 200 new sites created and most were not being used. So, we had an enormous sprawl problem. Our requirements mandated increased governance and more granular control over the creation of sites and flexible user access to content. In SharePoint this required custom code and was very time-intensive which was unfeasible given our tight deadlines. We are piloting Oracle WebCenter Spaces as our collaboration solution to mitigate these issues. However, we must integrate our existing SharePoint investment which we can do easily by using the SharePoint connectors available in Oracle WebCenter and UCM. Ajay: What were the key design parameters for your solution? Chaeny: We wanted everything driven by standards and policies. We created a cross-functional steering group called the Indian Affairs Web Council to codify policies that were baked into the system. Other key design areas were focused on security/governance, self-service content management, ease of use, integration with legacy applications and seamless single sign-on. We are using Dublin Core as our metadata standard. We also are using Java, APEX, and ADF as our development standards. Ajay: Why was it important to standardize on a platform? Chaeny: We initially looked at best-of-breed solutions, but we faced a lot of issues getting the different solutions to work together. Going with an integrated solution was more economical, easier to learn and faster to deliver the solution. Ajay: What type of legacy applications are you integrating into the portal? Chaeny: Initially we are starting with administrative apps such as people directory and user admin and then we will integrate HR and Financial applications among others. Ajay: Can you describe some of the E20 collaboration features you are putting into the solution? Chaeny: We are adding Enterprise 2.0 using Oracle WebCenter Spaces to deliver different collaboration tools such as wikis, blogs and discussion forums. Wikis to create rapid, ad hoc monthly roll-up reports; discussion forums to provide context-specific help; blogs to capture tacit organization knowledge from experts, identify gurus and turn tacit knowledge into explicit knowledge. Ajay: Are you doing anything specifically to spur adoption and usage? Chaeny: Yes, we did several things that I think helped us ramp quickly. First, we met our commitments for the new system launch date and also provided extra resources for a customer support "hotline" during the launch period. Prior to launch, we did exhaustive usability studies to capture user requirements around functionality, navigation and other key interaction areas. We also created extensive training programs so that the content managers in each business unit were comfortable using the content management tools and knew the best practices for usage. Finally, to launch the Enterprise 2.0 collaboration capabilities, we are working with a pilot group from the Division of Forestry and Wildland Fire Management of BIA. This group of people in the past have been willing early adopters and they have a strong business need to collaborate with many agencies both internal and external across State, County and other Federal jurisdictions. Their feedback is key to helping us launch Enterprise 2.0 successfully in our broader organization. Ajay: What were the biggest benefits to internal BIA employees and to the external community of users? Chaeny: For our employees, the new Enterprise 2.0-based solution will make it easier to find information; enhance employee productivity by embedding standard business processes into the system and create more of a community by creating connections with experts via social collaboration to ultimately provide better services more quickly. For the external American Indian and Alaska Native communities, we have a better relationship with the users and the new site has improved BIA's perception as a more responsive and customer-centric organization.

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