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• Customer Experience in the Year Ahead

  - by Christina McKeon

  With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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• What's the best way to version CSS and JS URLs?

  - by David Eyk

  As per Yahoo's much-ballyhooed Best Practices for Speeding Up Your Site, we serve up static content from a CDN using far-future cache expiration headers. Of course, we need to occasionally update these "static" files, so we currently add an infix version as part of the filename (based on the SHA1 sum of the file contents). Thus: styles.min.css Becomes: styles.min.abcd1234.css However, managing the versioned files can become tedious, and I was wondering if a GET argument notation might be cleaner and better: styles.min.css?v=abcd1234 Which do you use, and why? Are there browser- or proxy/cache-related considerations that I should consider?

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• Using Mercurial repository inside a Git one: Feasible? Sane?

  - by Portablejim

  I am thinking on creating a Mercurial repository under a Git repository. e.g. ..../git-repository/directory/hg-repo/ The 2 repositories Is it possible to manage (keeping your sanity)? How similiar is it to this? I am a computer science student at University. I manage my work in Git, mainly as a distribution mechanism (after realizing that rsync fails when you have changes in more than one place) between my desktop and usb drive. I try use of Git as a VCS as I do work. I have finished a semester where I did a small group project to prepare for a larger group project next year. We had to use Subversion, and experienced the joys of a centralised VCS (including downtime). I tried to keep the subversion repository separate to my Git repository for the subject**, however it was annoying that it was seperate (not in the place where I store assignments). I therefore moved to using an Subversion repository inside my Git repository. As I think ahead (maybe I am thinking too far ahead) I realise that I will have to try and convince people to use a DVCS and Mercurial will probably be the one that is preferred (Windows and Mac GUI support, closer to Subversion). Having done some research into the whole Git vs Mercurial debate (however not used Mercurial at all) I still prefer Git. Can I have a Mercurial repository inside a Git one without going mad (or it ruining something)? Or is it something that I should not consider at all? (Or is it a bad question that should be deleted?) ** I think outside of Australia it is called a course

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• How to manage a Closed Source High-Risk Project?

  - by abel

  I am currently planning to develop a J2EE website and wish to bring in 1 developer and 1 web designer to assist me. The project is a financial app with a niche market. I plan to keep the source closed . However, I fear that my would-be employees could easily copy the codebase and use it /sell it to a third party especially when they switch jobs. The app development will take 4-6months and perhaps more and I may have to bring in people after the app goes live. How do I keep the source to myself. Are there techniques companies use to guard their source. I foresee disabling pendrives and dvd writers on my development machines, but uploading data or attaching the code in one's mail would still be possible. My question is incomplete. But programmers who have been in my situation, please advice. How should I go about this? Building a team, maintaining code-secrecy,etc. I am looking forward to sign a secrecy contract with the employees if needed too. (Please add relevant tags) Update Thank you for all the answers. I certainly won't be disabling all USB ports and DVD writers now. But I think I should be logging activity(How exactly should I do that?) I am wary of scalpers who would join and then run off with the existing code. I haven't met any, but I have been advised to be wary of them. I would include a secrecy clause, but given this is a startup with almost no funding and in a highly competitive business niche with bigger players in the field, I doubt I would be able to detect or pursue any scalpers. How do I hire people I trust, when I don't know them personally. Their resume will be helpful but otherwise trust will develop only with time. But finally even if they do run away with the code, it is service that matters after the sale is made. So I am not really worried for the long term.

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• Android application Database Framework

  - by Marek Sebera

  When creating mobile (specially Android) application, I usually come to touch with similar pattern of working with data. Usually I need to fetch some remote data (covered by authorization process) to local cache. And on next request: Check networking Check presence of cache file Check version of cache file (if networking) Get new version and save cache (if networking and file not in cache, or outdated) Data store is no-SQL JSON Document-Based (and yes, I know about CouchDB Android version, but it doesn't fit my needs yet.) Process of authorizing to data source and code for check version of local cache is adapted to application. But the other code (handling network, saving cache, handling exceptions,...) is always the same. Is there any Data Store helper I can use, which provides functions I described above?

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• Tomboy won't start

  - by torbengb

  I've just discovered Tomboy and like it. I added it to the startup applications, and on next boot Tomboy won't start. It then also won't start when I select it manually from the menu. I unchecked its entry in the startup applications and rebooted, but it still won't start. I uninstalled it and installed it again in order to perhaps fix some broken file or setting, but it didn't help. I saw this question and added the Applet. But the applet says "Tomboy Notes" has quit unexpectedly and a reload doesn't work; the message appears again. How can I determine (and fix!) what's wrong?

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• Where should the database and mail parameters be stored in a Symfony2 app?

  - by Songo

  In the default folder structure for a Symfony2 project the database and mail server credentials are stored in parameters.yml file inside ProjectRoot/app/config/parameters.yml with these default values: parameters: database_driver: pdo_mysql database_host: 127.0.0.1 database_port: null database_name: symfony database_user: root database_password: null mailer_transport: smtp mailer_host: 127.0.0.1 mailer_user: null mailer_password: null locale: en secret: ThisTokenIsNotSoSecretChangeIt During development we change these parameters to the development database and mail servers. This file is checked into the source code repository. The problem is when we want to deploy to the production server. We are thinking about automating the deployment process by checking out the project from git and deploy it to the production server. The thing is that our project manager has to manually update these parameters after each update. The production database and mail servers parameters are confidential and only our project manager knows them. I need a way to automate this step and suggestion on where to store the production parameters until they are applied?

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• Dependency Injection Confusion

  - by James

  I think I have a decent grasp of what Dependency Inversion principle (DIP) is, my confusion is more around dependency injection. My understanding is the whole point of DI is to decouple parts of an application, to allow changes in one part without effecting another, assuming the interface does not change. For examples sake, we have this public class MyClass(IMyInterface interface) { public MyClass { interface.DoSomething(); } } public interface IMyInterface { void DoSomething(); } How is this var iocContainer = new UnityContainer(); iocContainer.Resolve<MyClass>(); better practice than doing this //if multiple implementations are possible, could use a factory here. IMyInterface interface = new InterfaceImplementation(); var myClass = new MyClass(interface); It may be I am missing a very important point, but I am failing to see what is gained. I am aware that using an IOC container I can easily handle an objects life cycle, which is a +1 but I don't think that is core to what IOC is about.

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• Code base migration - old versioning system to modern

  - by JohnP

  Our current code base is contained in a versioning system that is old and outdated (Visual Sourcesafe 5.0, mid 1990's), and contains a mix of packages that are no longer used, ones that are being used but no longer updated, and newer code. It is also a mix of 4 languages, and includes libraries for some of our systems (Such as Dialogic, Sun Tzu {clipper}) implementations. This breaks down into the following categories: Legacy code - No longer used (Systems that have been retired or replaced, etc) Legacy code - In current use (No intentions for upgrades or minor bug fixes, only major fixes if needed) Current code - In current use, and will be used for future versions/development Support libraries - For both legacy and current code (Some of the legacy libraries are no longer available as well) We would like to migrate this to a newer versioning system as we will be adding more developers, and expanding the reach to include remote programmers. When migrating, how do you structure it? Do you just perform a dump of all the data and then import it into the new system, or do you segregate according to type before you bring it into the new system? Do you set up a separate area for libraries, or keep them with the relevant packages? Do you separate by language, system, both? A general outline and methodology is fine, it doesn't need to be broken down to individual program level.

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• Is it good idea to require to commit only working code?

  - by Astronavigator

  Sometimes I hear people saying something like "All committed code must be working". In some articles people even write descriptions how to create svn or git hooks that compile and test code before commit. In my company we usually create one branch for a feature, and one programmer usually works in this branch. I often (1 per 100, I think and as I think with good reason) do non-compilable commits. It seems to me that requirement of "always compilable/stable" commits conflicts with the idea of frequent commits. A programmer would rather make one commit in a week than test the whole project's stability/compilability ten times a day. For only compilable code I use tags and some selected branches (trunk etc). I see these reasons to commit not fully working or not compilable code: If I develop a new feature, it is hard to make it work writing a few lines of code. If I am editing a feature, it is again sometimes hard to keep code working every time. If I am changing some function's prototype or interface, I would also make hundreds of changes, not mechanical changes, but intellectual. Sometimes one of them could cause me to carry out hundreds of commits (but if I want all commits to be stable I should commit 1 time instead of 100). In all these cases to make stable commits I would make commits containing many-many-many changes and it will be very-very-very hard to find out "What happened in this commit?". Another aspect of this problem is that compiling code gives no guarantee of proper working. So is it good idea to require every commit to be stable/compilable? Does it depends on branching model or CVS? In your company, is it forbidden to make non compilable commits? Is it (and why) a bad idea to use only selected branches (including trunk) and tags for stable versions?

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• Strange sound issues with Ubuntu 11.10

  - by DNA

  I am having strange issues with sound and volume with Ubuntu 11.10 I've noticed very often, especially when I get my computer out of sleep, it lacks sound even though the volume slider is cranked all the way up. But when I plug my headphones in and then take them out, it seems to kick start my sound back! What gives? What daemon in /etc/int.d needs to be restared with the restart command to fix this? I have the following in my init.d folder /etc/init.d/alsa-restore and /etc/init.d/alsa-store Also, my start up ubuntu sound doesn't play either....

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• How are you coping with Ubuntu's Unity app launcher? (It auto-hides, can't minimize apps)

  - by Bad Learner

  [Firstly, let me tell you that this cannot be subjective in anyway, as I think at least Ubuntu beginners will have these questions boggling in their mind; and yes, this is a question that has a definite answer - - so, I am completely within the rules.] Okay, coming to the point, I see that Ubuntu uses Unity since v10.xx (netbook edition?) and carried the same to v11.04 & v11.10. As someone who's stuck to Windows for all these years, it's somewhat difficult to cope with Ubuntu's Unity, for the following reasons: [1] The Unity app launcher (to the screen's left) auto-hides when a window is maximized. [2]- And once launched, apps cannot be minimized by clicking the app's icon in the launcher. I have to go to the top-left of the screen and click the "_" button. I do know I can fix these issues by installing some configuration tool. But the thing is, if that's how it's meant to work, Canonical/Ubuntu would have designed it that way. But they didn't. Why? w.r.t above points [1], [2]: [1] EDITED: So, does it mean, it's good to work without maximizing the windows? Because if I maximize the window, the app launcher hides. And I need to hover the mouse to the left of the screen, wait a bit (even if it's a sec or even less, I can still feel the lag), and then click on the next app icon in the launcher to switch to it. I do know, I can use Alt+TAB to switch, but I am not sure which window comes next. This, I feel, isn't productive. Also, this makes me feel, Ubuntu is designed for large screens (it's nice on my 1920x1080p screen), because I can have two windows side-by-side or something like that on a large screen. This is not possible on smaller screens. [2]- Being able to minimize an application's window by clicking on its icon in the launcher (just like it works on Windows & probably elsewhere) would have been great, rather than having to go to the top-left and clicking the _ (minimize) button which brings up the app launcher itself (from hiding) most of the time. It's too tiring to have these small issues in the UI. I really would like to know how you are coping with these issues the way they are?

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• Best practices for including open source code from other public projects?

  - by Bryan Kemp

  If I use an existing open source project that is hosted for example on github within one of my projects, should I check in the code from the other project into my public repo or not? I have mixed feelings about this, #1 I want to give proper credit and attribution to the original developer, and if appropriate I will contribute back any changes I need to make. However given that I have developed / tested against a specific revision of the other projects code, that is the version that I want to distribute to users of my project. Here is the specific use case to illustrate my point. I am looking for a more generalized answer than this specific case. I am developing simple framework using rabbitmq and python for outbound messages that will allow for sending sms, twitter, email, and is extensible to support additional messaging buses as well. There is a project on github that will make the creation and sending of SMS messages developed by another person. When I create my own repo how do I account for the code that I am including from the other project?

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• How to refactor when all your development is on branches?

  - by Mark

  At my company, all of our development (bug fixes and new features) is done on separate branches. When it's complete, we send it off to QA who tests it on that branch, and when they give us the green light, we merge it into our main branch. This could take anywhere between a day and a year. If we try to squeeze any refactoring in on a branch, we don't know how long it will be "out" for, so it can cause many conflicts when it's merged back in. For example, let's say I want to rename a function because the feature I'm working on is making heavy use of this function, and I found that it's name doesn't really fit its purpose (again, this is just an example). So I go around and find every usage of this function, and rename them all to its new name, and everything works perfectly, so I send it off to QA. Meanwhile, new development is happening, and my renamed function doesn't exist on any of the branches that are being forked off main. When my issue gets merged back in, they're all going to break. Is there any way of dealing with this? It's not like management will ever approve a refactor-only issue so it has to be squeezed in with other work. It can't be developed directly on main because all changes have to go through QA and no one wants to be the jerk that broke main so that he could do a little bit of non-essential refactoring.

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• Preventing Users/Groups from accessing certain Domains

  - by ncphillips

  I have created a Study account which I use when doing anything school related work. It's purpose is to remove the distractions of my normal account, such as social media and news websites. I know /etc/hosts can be edited to block certain domains from being accessed, but this is for all Users, and I don't want to have to switch in and out of Admin to change it every time I want to focus. Is there any way to block these domains for specific Users or Groups?

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• Which VCS is more applicable for our workflow?

  - by Thomas Mancini

  Currently we have code stored on a shared network drive and do not use any kind of VCS. The code stored on our shared network drive is always being backed up. We would like to keep things as close to they are now as possible, while using some kind of VCS software. I am envisioning a centralized workflow with each developer having a local copy of the code on his/her machine. We don't do any branching or working offline. Typically when we spin off a new version we would just copy the current working directory to a new directory. I believe we would continue doing this and just create a repository for the new version. I would rather not get into an argument over which VCS is better, just hoping to get some opinions for which is best suited and most applicable for what we are trying to do.

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• Amazon-like ecommerce site

  - by Soule

  Hey there, My idea was to make an e-commerce site alot like Amazon. Not exactly cloning it, but since its for a niche market, i need something like it. I was thinking of using Magento or something like that to use it as a base, but I cant figure out how to allow users to: Sign Up for account, get verified by me. Allowed to add items, so they can be searchable. Product Reviews, What can I use to achieve/make this, and what are some suggestions? I can code in PHP and python, thanks!

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• The Softer Side of Customer Experience

  - by Christina McKeon

  It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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• I have a library and several small programs that use it: how should I structure my git repositories?

  - by Dan

  I have some code that uses a library that I and others frequently modify (usually only by adding functions and methods). We each keep a local fork of the library for our own use. I also have a lot of small "driver" programs (~100 lines) that use the library and are used exclusively by me. Currently, I have both the driver programs and the library in the same repository, because I frequently make changes to both that are logically connected (adding a function to the library and then calling it). I'd like to merge my fork of the library with my co-workers' forks, but I don't want the driver programs to be part of the merged library. What's the best way to organize the git repositories for a large, shared library that needs to be merged frequently and a number of small programs that have changes that are connected to changes in the library?

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• Deactivate volume amplification?

  - by Industrial

  Hi everyone, I would like to deactivate the amplification feature on my sound volume slider. Using any amplification makes the sound really bad with clipping sounds taking over. It's really annoying to have to worry about where the amplification starts/stops when adjusting the slider from my keyboard or through the Gnome panel (sound thingy). I have to open the "Sound preferences" after each time adjusting the volume and ensure that the level is set to 100% unamplified. So can I do this someway easy in Ubuntu 10.10?

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• Releasing software/Using Continuous Integration - What do most companies seem to use?

  - by Sagar

  I've set up our continuous integration system, and it has been working for about a year now. We have finally reached a point where we want to do releases using the same. Before our CI system, the process(es) that was used was: (Develop) -> Ready for release -> Create a branch -> (Build -> Fix bugs as QA finds them) Loop -> Final build -> Tag (Develop) -> Ready for release -> (build -> fix bugs) Loop -> Tag Our CI setup: 1 server for development (DEV) 1 server for qa/release (QA) The second one has integrated into CI perfectly. I create a branch when the software is ready for release, and the branch never changes thereafter, which means the build is reproduceable without having to change the CI job. Any future development takes place on HEAD, and even maintainence releases get a completely new branch and a completely new job, which remains on the CI system forever, and then some. The first method is harder to adapt. If the branch changes, the build is not reproduceable unless I use the tag to build [jobs on the CI server uses the branch for QA/RELEASE, and HEAD for development builds]. However, if I use the tag to build, I have to create a new CI job to build from the tag (lose changelog on server), or change the existing job (lose original job configuration). I know this sounds complicated, and if required, I will rewrite/edit to explain the situation better. However, my question: [If at all] what process does your company use to release software using continuous integration systems. Is it even done using the CI system, or manually?

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• TortoiseSVN and Subclipse icons not updating with SVN? [migrated]

  - by Thomas Mancini

  I have a repository on a network share with working directories on two separate machines. Upon making changes to my local working directory and committing them, the icons are not changing on the other developer's machine. If the Dev goes to Team Synchronize with Repository it shows the changes in the Synchronize view within Eclipse, however I was expecting the icon next to the project to change if it is not in sync with the repository. The same happens with TortoiseSVN in Windows Explorer. If we right click and check the repository for modifications it shows them, however the overlay icon on the directory is still the green check box. Am I just misinterpreting what I expect to happen, or is there a way to get these icons to change if the project is no longer in sync with the repository?

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• How to document and teach others "optimized beyond recognition" computationally intensive code?

  - by rwong

  Occasionally there is the 1% of code that is computationally intensive enough that needs the heaviest kind of low-level optimization. Examples are video processing, image processing, and all kinds of signal processing, in general. The goals are to document, and to teach the optimization techniques, so that the code does not become unmaintainable and prone to removal by newer developers. (*) (*) Notwithstanding the possibility that the particular optimization is completely useless in some unforeseeable future CPUs, such that the code will be deleted anyway. Considering that software offerings (commercial or open-source) retain their competitive advantage by having the fastest code and making use of the newest CPU architecture, software writers often need to tweak their code to make it run faster while getting the same output for a certain task, whlist tolerating a small amount of rounding errors. Typically, a software writer can keep many versions of a function as a documentation of each optimization / algorithm rewrite that takes place. How does one make these versions available for others to study their optimization techniques?

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• Problem with wake after suspend using USB remote.

  - by Bod

  Hi, I'm a linux newbie looking for some help. I'm currently setting up an XBMC HTPC using a laptop and 10.10 and all works great except for waking from resume using the power button on the remote. The suspend works from remote works fine as does the resume using the power button on the laptop. I've checked /proc/acpi/wakeup which initially showed the following. Device S-state Status Sysfs node C096 S5 *disabled pci:0000:00:1e.0 C0F1 S3 *disabled pci:0000:00:1d.0 C0F8 S3 *disabled pci:0000:00:1d.1 C0F9 S3 *disabled pci:0000:00:1d.2 C0FA S3 *disabled pci:0000:00:1d.3 C0FB S3 *disabled pci:0000:00:1d.7 C102 S5 *disabled pci:0000:00:1c.0 C22B S5 *disabled pci:0000:08:00.0 C115 S5 *disabled pci:0000:00:1c.2 C22C S5 *disabled C118 S5 *disabled pci:0000:00:1c.3 C22C S5 *disabled I've since configured the above so that the S3 devices above are enabled. I've confirmed that they are the correct devices using lspci 00:1d.0 USB Controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #1 (rev 01) 00:1d.1 USB Controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #2 (rev 01) 00:1d.2 USB Controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #3 (rev 01) 00:1d.3 USB Controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #4 (rev 01) 00:1d.7 USB Controller: Intel Corporation N10/ICH 7 Family USB2 EHCI Controller (rev 01) None of this has worked unfortunately and I'm now stuck. It simply refuses to wakeup from the remote. The USB receiver shows no activity LED while suspended. Suspend/resume from the remote works fine from Windows 7 so I know the laptop is ok with it. Any ideas? I need to get this sorted to gain Wife Approval for this system. Thanks, Bod.

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• Need help with ColdFusion and ASP.NET site [closed]

  - by Michael Stone

  To begin, I wasn't too sure how to title this.. I've got a few questions. First off, I've got a very big site that's in ColdFusion and we've been migrating to ASP.NET C# 4.0 the last 8 months. I've got a team of 7 programmers and no one can seem to figure out these answers, not even our senior C# programmer. We're using Team Foundation Server and we can't figure out how to only push up one small change at time. Right now we're stuck to publishing the entire site and it's causing serious issues. We've currently got the site as a Project and not a Website. We're wondering if that's one issue. I actually think it might be a problem. We're also dealing with an issue where we can't access our regular folders with relative paths. So we're first developing our admin side in .NET and We've got our regular site and then we've got another site within that for our .NET admin tools. By site, I'm referring to them actually being Sites in IIS. This also creates a problem for us when we're creating tools that upload images and want to store them and access them from our parent Site. I'd very much appreciate any advice on how to go about this in the most standardized way. So what I'm hoping for is advise on: -Publishing and managing a site/project in Team Foundation Server. Being able to push up one fix at a time if needed would be GREAT! -Any help figuring out the issuing referencing folders from my .NET child site to my parent ColdFusion site using regular relative paths. "/a/images/b/" would be nice nice instead of only being able to do "/b/images/" We're using ColdFusion 8, C# Asp.NET 4.0/Entity Framework/POCO Templates, and a Windows 2008 R2 Server. Thank you in advance for any help.

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