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  • Help with Strategy-game AI

    - by f20k
    Hi, I am developing a strategy-game AI (think: Final Fantasy Tactics), and I am having trouble coming up for the design of the AI. My main problem is determining which is the optimal thing for it to do. First let me describe the priority of what action I would like the AI to take: Kill nearest player unit Fulfill primary directive (kill all player units, kill target unit, survive for x turns) Heal ally unit / cast buffer Now the AI can do the following in its turn: Move - {Attack / Ability / Item} (either attack or ability or item) {Attack / Ability / Item} - Move Move closer (if targets not in range) {Attack / Ability / Item} (if move not available) Notes Abilities have various ranges / effects / costs / effects. Each ai unit has maybe 5-10 abilities to choose from. The AI will prioritize killing over safety unless its directive is to survive for x turns. It also doesn't care about ability cost much. While a player may want to save a big spell for later, the AI will most likely use it asap. Movement is on a (hex) grid num of player units: 3-6 num of ai units: 3-7 or more. Probably max 10. AI and player take turns controlling ONE unit, instead of all at the same time. Platform is Android (if program doesnt respond after some time, there will be a popup saying to Force Quit or Wait - which looks really bad!). Now comes the questions: The best ability to use would obviously be the one that hits the most targets for the most damage. But since each ability has different ranges, I won't know if they are in range without exploring each possible place I can move to. One solution would be to go through each possible places to move to, determine the optimal attack at that location - which gives me a list of optimal moves for each location. Then choose the optimal out of the list and execute it. But this will take a lot of CPU time. Is there a better solution? My current idea is to move as close as possible towards the closest, largest group of people, and determine the optimal attack/ability from there. I think this would be a lot less work for the CPU and still allow for wide-range attacks. Its sub-optimal but the AI will still seem 'smart'. Other notes/questions: Am I over-thinking/over-complicating it? Better solution? I am open to all sorts of suggestions I have taken a look at the spell-casting question, but it doesn't take into account the movement - so perhaps use that algo for each possible move location? The top answer mentioned it wasn't great for area-of-effect and group fights - so maybe requires more tweaking? Please, if you mention a graph/tree, let me know basically how to use it. E.g. Node means ability, level corresponds to damage, then search for the deepest node.

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  • What economic books would you suggest for learning about economic valuation of goods and simulations thereof?

    - by Rushyo
    I'm looking to create an economic model for a game based on goods created procedurally. Every natural resource and produced good would be procedurally generated, with certain goods being assigned certain uses. Fakesium might be used for the production of Weapon A and produced from Fakesium factories which use Dilithium and Widgets as reagents, where Widgets are also the product of Foo and Bar The problem is not creating the resources and their various production utlities - but getting the game's AI empires and merchants to (Addendum: somewhat) correctly value the goods according to their scarcity, utility and production costs. I need to create a simulation of goods which allows the various game factions to assign a common value denominator (credits) to each resource, depending on how much its worth to that empire. I see the simulation being something like: "I have a high requirement for Weapon A. Since I don't have much of Fakesium, which is needed for Weapon A - I must have a high demand for Fakesium. If I can acquire Fakesium, devalue it. If not, increase its value - and also increase demand for Dilithium and Widgets too." This is very naive - because it may be much much cheaper for the empire to simply purchase Dilithium and Widgets directly rather than purchasing Fakesium, for example. Another example is two resources might allow the creation of Weapon A (Fakesium and Lieron), so we'd need to consider that. I've been scratching my head over the problem and it keeps growing. By the time the player joins the world, I'd expect enough iterations of this process to have occurred that prices would have largely normalised - and would then only trigger rarely to compensate for major changes (eg. if the player blows up the world's only Foo mine!) Could anyone suggest resources (books, largely) which outline this style of modelling, preferably in the context of simulations? Since this problem would never occur outside fantasy worlds, I figured this is probably the most likely place to find people who have encountered similar problems and I'm sure there's people who know of good places for Games Developers to start looking at less specific economic theory too. Additionally, does anyone know of any developers with blogs whose games or research applications perform similar modelling? EDIT: I think I should underline that I'm not looking for optimal solutions. I'm looking to make the actors impulsive - making rudimentary decisions based on fuzzy inputs about what they care about or don't. I'm aiming to understand the problem area better not derive answers. All the textbooks I've found seem to be about real-world economics or how to solve complex theoretical problems, neither of which are terribly relevant to the actor's decision making.

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  • Is it okay to have people with multiple roles in a Scrum team?

    - by Wayne M
    I'm evaluating some Agile-style methodologies for possible introduction to my team. With Scrum, is it allowable to have the same person perform multiple roles? We have a small team of four developers and a web designer; we don't really have a lead (I fulfill this role), QA testers or business analysts, and all of our development tasks come from the CIO. Automated testing is seen as a total waste of time, and everything focuses on speed and not quality. What will happen is the CIO will come up with a development task (whether a feature or a bug) and give it to a developer (not to the whole team, to an individual, often in private or out of the blue) who is then expected to get it completed. The CIO doesn't gather requirements beyond the initial idea (and this has bitten us before as we'll implement something only to find out that none of the end users can use the feature, because they weren't consulted or even informed about it before we developed it, and in a panic we'll be told to revert the change) but requires say in/approval of everything that we do. First things first, is a Scrum style something to consider to introduce some standards and practices? From reading, Scrum seems to rely on a bit more trust and communication and focuses more on project management than on development, which is something we are completely devoid of as we don't have any semblance of project management at present. Second, if it can work is it unreasonable for someone, let's say myself, to act as both ScrumMaster and a developer? Or for a developer to also be the Product Owner (although chances are this will be the CIO, who isn't a developer)? I realize the Scrum Master and the Product Owner should be different people but at the same time I don't think we have anyone who has the qualities of a Product Owner (chances are it would turn into a "I need all these stories, I don't care how but get it done" type of deal and/or any freeze would be unfrozen on a whim). It seems to me that I might need to pick and choose pieces of Scrum/XP/Lean to compensate for how things are done currently, as it's highly unlikely that the mentality can be changed; for instance Pair Programming would never fly (seen as a waste, you get half the tasks done if you need two people for everything), TDD would be a hard sell, but short cycles would be welcomed.

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  • At $20/month Windows Azure host my website with 99.97% uptime

    - by Gopinath
    Couple of years ago a reliable and decent performing Windows hosting was not affordable to many enthusiastic developers who want to try a startup idea or build a hobby site. I tried to start an ASP.NET website few years ago to provide services like – Mobile Tracing, Vehicle Tracing. But due to high cost of Windows hosting I developed those services using PHP (not an easy task for .NET developer) and hosted on them Linux servers.  But with recent evolution of Windows Azure, hosting ASP.NET websites on highly reliable servers is affordable. Today anyone can host a high responsive and available ASP.NET website for just $20/month using Windows Azure. My website coziie.com is running on Windows Azure and serves close to quarter millions visitors a month with 99.97% of uptime and most of the page load times are less than 3 seconds. All I spend to run this website is just around $20, if you translate it to India rupees its roughly Rs.1000. The web sever of coziie.com is powered by a single Extra Small Web role instance and the backend is powered by a SQL Azure instance. Azure is quite impressive to provide 99.97% of uptime. Response times during peak are around 3 seconds and on nomarl loads it is around 1.5 seconds. Here is the report of uptime provided by Royal Pingdom over last one year For just $20/month Windows Azure takes care of the following apart from hosting Patches up Windows OS to the latest version Upgrades ASP.NET to the latest version – coziie.com is running on ASP.NET MVC 3 and soon I’ll upgrade it to ASP.NET MVC 4 Hosts data on latest and best version Sql Server database SQL Azure maintains 3 copies of database and automatically recovers in case of server failures and disasters. I never worry about database backups/restore. Provides staging environment for deploying applications for testing purpose and move them to production – I upgrade  twice a month on average With Windows Azure I no longer focus on server maintenance or data backups. They are taken up by Microsoft team and I just focus on building my website. Wish there is a low cost Linux version of Windows Azure so that I can stop worrying about server maintenance of this blog!! If you are looking for a Windows hosting, look no further than Windows Azure. If you find $20/month is a bit expensive to start with you may explore Azure Website (sort of shared hosted environment) which is free to start with and as your traffic grows you can move to paid hosting.

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  • What to answer to a customer who asks which one of two equivalent technologies must be used?

    - by MainMa
    As a freelancer, I am often asked by my customers what they must choose between similar elements, neither of which being better than another. Examples: “Do I need my e-commerce website be in PHP or ASP.NET?” “Do I need to host this ordinary web service in Cloud or use an ordinary hosting service?” “Which one is better for my new website: MySQL or Oracle?” etc. There is maybe at most 1% of cases where the choice is relevant, and there is a real, objective reason to use one over another, based on the precise metrics and studies. In all other cases, it doesn't matter at all. It is totally, completely irrelevant, either because there are no implications¹, or because those implications are too small to be taken in account², or, finally, because it's impossible to predict those implications³. If you know one thing and not another one, the answer to those questions is easy: “You can either write the application in C# or Java, both being probably equivalent in your case. Note that I'm a C# developer, so if you choose Java, I would not be able to work on your project and you would need to find another freelancer.” When you know both technologies, you can't answer that. In this case, how to explain to the customer that the question he asks is subject to flamewar and has no real consequences on his project? In other words, how to explain that you've chosen to use one technology rather than an equivalent one for the reasons related to human resources, without giving the impression to be unprofessional or to not care about the project? ¹ Example: Is MySQL better (worse?), performance-wise, compared to Oracle, for a personal website which will be accessed by, oh, let's be optimistic, two people per day? ² Example: for a given project, I was asked to asset if Windows Azure hosting would be cheaper than the hosting of the same application on a well-known ASP.NET hosting provider. The cost revealed to be exactly the same. ³ Example: your customer have an idea of a future application (the idea itself being extremely vague). There is no business plan, no requirements, nothing at all. Just an idea. You are asked if Java is better than C# for this app. What do you answer?

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  • On the art of self-promotion

    - by Tony Davis
    I attended Brent Ozar's Building the Fastest SQL Servers session at Tech Ed last week, and found myself engulfed in a 'perfect storm' of excellent technical and presentational skills coupled with an astute awareness of the value of promoting one's work. I spend a lot of time at such events talking to developers and DBAs about the value of blogging and writing articles, and my impression is that some could benefit from a touch less modesty and a little more self-promotion. I sense a reticence in many would-be writers. Is what I have to say important enough? Haven't far more qualified and established commentators, MVPs and so on, already said it? While it's a good idea to pick reasonably fresh and interesting topics, it's more important not to let such fears lead to writer's block. In the eyes of any future employer, your published writing is an extension of your resume. They will not care that a certain MVP knows how to solve problem x, but they will be very interested to see that you have tackled that same problem, and solved it in your own way, and described the process in your own voice. In your current job, your writing is one of the ways you can express to your peers, and to the organization as a whole, the value of what you contribute. Many Developers and DBAs seem to rely on the idea that their work will speak for itself, and that their skill shines out from it. Unfortunately, this isn't always true. Many Development DBAs, for example, will be painfully aware of the massive effort involved in tuning and adding resilience to rapidly developed applications. However, others in the organization who are unaware of what's involved in getting an application that is 'done' ready for production may dismiss such efforts as fussiness or conservatism. At the dark end of the development cycle, chickens come home to roost, but their droppings tend to land on those trying to clear up the mess. My advice is this: next time you fix a bug or improve the resilience or performance of a database or application, make sure that you use team meetings, informal discussions and so on to ensure that people understand what the problem was and what you had to do to fix it. Use your blog to describe, generally, the process you adopted, the resources you used and the insights that came from your work. Encourage your colleagues to do the same. By spreading the art of self-promotion to everyone involved in an IT project, we get a better idea of the extent of the work and the value of the contribution of all the team members. As always, we'd love to hear what you think. This very week, Simple-talk launches its new blogging platform. If any of this has moved you to 'throw your hat into the ring', drop us a mail at [email protected]. Cheers, Tony.

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  • OOF checklist

    - by Daniel Moth
    When going on vacation or otherwise being out of office (known as OOF in Microsoft), it is polite and professional that our absence creates the minimum disruption possible to the rest of the business, and especially our colleagues. Below is my OOF checklist - I try to do these as soon as I know I'll be OOF, rather than leave it for the night before. Let the relevant folks on the team know the planned dates of absence and check if anybody was expecting something from you during that timeframe. Reset expectations with them, and as applicable try to find another owner for individual activities that cannot wait. Go through your calendar for the OOF period and decline every meeting occurrence so the owner of the meeting knows that you won't be attending (similar to my post about responding to invites). If it is your meeting cancel it so that people don’t turn up without the meeting organizer being there. Do this even for meetings were the folks should know due to step #1. Over-communicating is a good thing here and keeps calendars all around up to date. Enter your OOF dates in whatever tool your company uses. Typically that is the notification to your manager. In your Outlook calendar, create a local Appointment (don't invite anyone) for the date range (All day event) setting the "Show As" dropdown to "Out of Office". This way, people won’t try to schedule meetings with you on that day. If you use Lync, set the status to "Off Work" for that period. If you won't be responding to email (which when on your vacation you definitely shouldn't) then in Outlook setup "Automatic Replies (Out of Office)" for that period. This way people won’t think you are rude when not replying to their emails. In your OOF message point to an alias (ideally of many people) as a fallback for urgent queries. If you want to proactively notify individuals of your OOFage then schedule and send a multi-day meeting request for the entire period. Remember to set the "Show As" to "Free" (so their calendar doesn’t show busy/oof to others), set the "Reminder" to "None" (so they don’t get a reminder about it), set "Low Importance", and uncheck both "Response Options" so if they don't want this on their calendar, it is just one click for them to get rid of it. Aside: I have another post with advice on sending invites. If you care about people who would not observe the above but could drop by your office, stick a physical OOF note at your office door or chair/monitor or desk. Have I missed any? Comments about this post by Daniel Moth welcome at the original blog.

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  • The cost of Programmer Team Clustering

    - by MarkPearl
    I recently was involved in a conversation about the productivity of programmers and the seemingly wide range in abilities that different programmers have in this industry. Some of the comments made were reiterated a few days later when I came across a chapter in Code Complete (v2) where it says "In programming specifically, many studies have shown order-of-magnitude differences in the quality of the programs written, the sizes of the programs written, and the productivity of programmers". In line with this is another comment presented by Code Complete when discussing teams - "Good programmers tend to cluster, as do bad programmers". This is something I can personally relate to. I have come across some really good and bad programmers and 99% of the time it turns out the team they work in is the same - really good or really bad. When I have found a mismatch, it hasn't stayed that way for long - the person has moved on, or the team has ejected the individual. Keeping this in mind I would like to comment on the risks an organization faces when forcing teams to remain together regardless of the mix. When you have the situation where someone is not willing to be part of the team but still wants to get a pay check at the end of each month, it presents some interesting challenges and hard decisions to make. First of all, when this occurs you need to give them an opportunity to change - for someone to change, they need to know what the problem is and what is expected. It is unreasonable to expect someone to change but have not indicated what they need to change and the consequences of not changing. If after a reasonable time of an individual being aware of the problem and not making an effort to improve you need to do two things... Follow through with the consequences of not changing. Consider the impact that this behaviour will have on the rest of the team. What is the cost of not following through with the consequences? If there is no follow through, it is often an indication to the individual that they can continue their behaviour. Why should they change if you don't care enough to keep your end of the agreement? In many ways I think it is very similar to the "Broken Windows" principles – if you allow the windows to break and don’t fix them, more will get broken. What is the cost of keeping them on? When keeping a disruptive influence in a team you risk loosing the good in the team. As Code Complete says, good and bad programmers tend to cluster - they have a tendency to keep this balance - if you are not going to help keep the balance they will. The cost of not removing a disruptive influence is that the good in the team will eventually help you maintain the clustering themselves by leaving.

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  • How to explain bad software to non-technical people?

    - by mtutty
    In discussing software development with non-technical people (customers, business owners, project sponsors, etc.), I often resort to analogies and metaphors. It's relatively easy and effective to use a "house" or other metaphor for describing the size and complexity of new development. However, we often inherit someone else's code or data, and this approach doesn't seem to hold up as well when trying to explain why we're gutting something that already seems to work. Of course we can point to cycle time and cost to be saved in the future but this generally means nothing to business folks. I know doctors can say "just take this pill," but I'm not sure that software devs have the same authority. Ideas? EDIT: Let me add a bit to the discussion. The specific project I'm talking about has customers that don't realize (or care) about specific aspects of the system we're retiring (i.e., they think it was just fine): The system would save a NEW RECORD every time someone updated a field The system contained tables for reference data. These tables had new records added every day, even though they were duplicates of previous records. And there was no way to tie the reference data used for a particular case at the time it was closed. This is like 99% of the data in the old system. The field NAMES also have spaces, apostrophes and other inappropriate characters in them, making everything harder to work with. In addition to the incredible amount of duplicate data, they have around 1000 XLS files with data they want added to the system. Previously, they would do a spreadsheet for each case in the database, IN ADDITION TO what they typed into the database. Getting rid of this old, unneeded information and piping in the XLS data comprises about 80% of the total project effort, and was not something we could accurately predict. I'm trying to find a concrete way to describe how bad this thing was, mostly so that the customer will understand why the migration process has been so time-consuming. The actual coding was done pretty quickly and the new system works fine, but without the old data they won't be happy. Sorry to get into the weeds, but most of the answers I've seen so far are pretty basic scope/schedule/cost things. I've been doing this for 15 years, so this really is more of a reflective, philosophical question - but without some of the details it can be difficult to really appreciate the awful beauty of this problem.

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  • Methodology to understanding JQuery plugin & API's developed by third parties

    - by Taoist
    I have a question about third party created JQuery plug ins and API's and the methodology for understanding them. Recently I downloaded the JQuery Masonry/Infinite scroll plug in and I couldn't figure out how to configure it based on the instructions. So I downloaded a fully developed demo, then manually deleted everything that wouldn't break the functionality. The code that was left allowed me to understand the plug in much greater detail than the documentation. I'm now having a similar issue with a plug in called JQuery knob. http://anthonyterrien.com/knob/ If you look at the JQuery Knob readme file it says this is working code: $(function() { $('.dial') .trigger( 'configure', { "min":10, "max":40, "fgColor":"#FF0000", "skin":"tron", "cursor":true } ); }); But as far as I can tell it isn't at all. The read me also says the Plug in uses Canvas. I am wondering if I am suppose to wrap this code in a canvas context or if this functionality is already part of the plug in. I know this kind of "question" might not fit in here but I'm a bit confused on the assumptions around reading these kinds of documentation and thought I would post the query regardless. Curious to see if this is due to my "newbi" programming experience or if this is something seasoned coders also fight with. Thank you. Edit In response to Tyanna's reply. I modified the code and it still doesn't work. I posted it below. I made sure that I checked the Google Console to insure the basics were taken care of, such as not getting a read-error on the library. <!DOCTYPE html> <meta charset="UTF-8"> <title>knob</title> <link rel="stylesheet" href="http://ajax.googleapis.com/ajax/libs/jqueryui/1.7.2/themes/hot-sneaks/jquery-ui.css" type="text/css" /> <script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/1.7.2/jquery.js" charset="utf-8"></script> <script src="https://ajax.googleapis.com/ajax/libs/jqueryui/1.8.21/jquery-ui.min.js"></script> <script src="js/jquery.knob.js"></script> <div id="button1">test </div> <script> $(function() { $("#button1").click(function () { $('.dial').trigger( 'configure', { "min":10, "max":40, "fgColor":"#FF0000", "skin":"tron", "cursor":true } ); }); }); </script>

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  • Move Data into the Grid for Scalable, Predictable Response Times

    - by JuergenKress
    CloudTran is pleased to introduce the availability of the CloudTran Transaction and Persistence Manager for creating scalable, reliable data services on the Oracle Coherence In-Memory Data Grid (IMDG). Use of IMDG architectures has been key to handling today’s web-scale loads because it eliminates database latency by storing important and frequently access data in memory instead of on disk. The CloudTran product lets developers easily use an IMDG for full ACID-compliant transactions without having to be concerned about the location or spread of data. The system has its own implementation of fast, scalable distributed transactions that does NOT depend on XA protocols but still guarantees all ACID properties. Plus, CloudTran asynchronously replicates data going into the IMDG to back-end datastores and back-up data centers, again ensuring ACID properties. CloudTran can be accessed through Java Persistence API (JPA via TopLink Grid) and now, through a new Low-Level API, or LLAPI. This is ideal for use in SOA applications that need data reliability, high availability, performance, and scalability. Still in limited beta release, the LLAPI gives developers the ability to use standard put/remove logic available in Coherence and then wrap logic with simple Spring annotations or XML+AspectJ to start transactions. An important feature of LLAPI is the ability to join transactions. This is a common outcome for SOA applications that need to reduce network traffic by aggregating data into single cache entries and then doing SOA service processing in the node holding the data. This results in the need to orchestrate transaction processing across multiple service calls. CloudTran has the capability to handle these “multi-client” transactions at speed with no loss in ACID properties. Developing software around an IMDG like Oracle Coherence is an important choice for today’s web-scale applications and services. But this introduces new architectural considerations to maintain scalability in light of increased network loads and data movement. Without using CloudTran, developers are faced with an incredibly difficult task to ensure data reliability, availability, performance, and scalability when working with an IMDG. Working with highly distributed data that is entirely volatile while stored in memory presents numerous edge cases where failures can result in data loss. The CloudTran product takes care of all of this, leaving developers with the confidence and peace of mind that all data is processed correctly. For those interested in evaluating the CloudTran product and IMDGs, take a look at this link for more information: http://www.CloudTran.com/downloadAPI.php, or, send your questions to [email protected]. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Coherence,cloudtran,cache,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • The Minimalist Approach to Content Governance - Create Phase

    - by Kellsey Ruppel
     Originally posted by John Brunswick. In this installment of our Minimalist Approach to Content Governance we finally get to the fun part of the content creation process! Once the content requester has addressed the items outlined in the Request Phase it is time to setup and begin the production of content.   For this to be done correctly it is important the the content be assigned appropriate workflow and security information. As in our prior phase, let's take a look at what can be done to streamline this process - as contributors are focused on getting information to their end users as quickly as possible. This often means that details around how to ensure that the materials are properly managed can be overlooked, but fortunately there are some techniques that leverage our content management system's native capabilities to automatically take care of some of the details. 1. Determine Access Why - Even if content is not something that needs to restricted due to security reasons, it is helpful to apply access rights so that the content ends up being visible only to users that it relates to. This will greatly improve user experience. For instance, if your team is working on a group project many of your fellow company employees do not need to see the content that is being worked on for that project. How - Make use of native content features that allow propagation of security and meta data from parent folders within your content system that have been setup for your particular effort. This makes it painless to enforce security, as well as meta data policies for even the most unorganized users. The default settings at a parent level can be set once the content creation request has been accepted and a location in the content management system is assigned for your specific project. Impact - Users can find information will less effort, as they will only be exposed to what they need for their work and can leverage advanced search features to take advantage of meta data assigned to content. The combination of default security and meta data will also help in running reports against the content in the Manage and Retire stages that we will discuss in the next 2 posts. 2. Assign Workflow (optional depending on nature of content) Why - Every case for workflow is going to be a bit different, but it generally involves ensuring that content conforms to management, legal and or editorial requirements. How - Oracle's Universal Content Management offers two ways of helping to workflow content without much effort. Workflow can be applied to content based on Criteria acting on meta data or explicitly assigned to content with a Basic workflow. Impact - Any content that needs additional attention before release is addressed, allowing users to comment and version until a suitable result is reached. By using inheritance from parent folders within the content management system content can automatically be given the right security, meta data and workflow information for a particular project's content. This relieves the burden of doing this for every piece of content from management teams and content contributors. We will cover more about the management phase within the content lifecycle in our next installment.

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  • From Co-op to fulltime help with salary negotation [closed]

    - by Peter
    Hey I'm a coop student that worked at a particular medium size printing company for 8 months. I had a good time it was lax, sometimes insufficiently challenging but none the less I learned a whole lot. I stuck with them for another 5 months (including this month) at the same rate I was paid then, doing testing work, tool development, taking care of emergencies when the lead developers were away, and other smaller projects and now bigger projects and problem handling (bad printer output etc.). I know their website inside out (ecommerce), and I know their printing software inside out and have made many changes to them both without a hitch. I have also done a lot of refactoring of the existing code base which as far as Im concerned, I believe am the only one to do those sorts of restructuring even though there is constant talk about it. I guess the unit testing paid off and lets me see the value in modularity if even a tad more. Never the less I have faith in my skill and the restructuring I did turned out better than I had imagined . Now the problem is that I finish school next month and so I asked for a full time spot the month after. They have been expanding and have hired a new guy a few months after my coop spot, and just now they hired a new guy to deal with the CRM application. The lead developer who wrote all of the software had left 5 months ago so it was up to all of us to learn what he had done over 4 years (including db, networking). So now I'm afraid that if I assert myself for a salary similar to the other guys, which I believe I am certainly on par with, that I would be seen as ingrateful. It's hard to flip a switch and say, hey double my pay, although when I'm working with their bread and butter (printers) and writing new features, refactoring the whole application for extensibility. I love it regardless of pay. I also feel maybe I'm replaceeble, although nobody knows the website better than myself and the lead web dev (not by a long shot), and nobody knows the printer software/drivers better than myself. I just thought they would have brought up a raise earlier on, and now it feels like they don't value my work. I'm also tired of worrying about it. I think my question is, well what do I do next?

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  • Eloqua Experience 2013: Mystique, Modern Marketing and Masterful Engagement

    - by Mike Stiles
    The following is a guest post from Erick Mott, a social business leader at Oracle Eloqua. There’s a growing gap between 20th century marketing and a modern marketing way of doing business. I can’t think of a better example of modern marketing in action than what more than 2,000 people experienced in San Francisco at #EE13; customer-obsession, multichannel content, and real-time engagement all coming together at one extraordinary event. This was my first Eloqua Experience as a new Oracle Eloqua employee. In weeks prior, I heard about the mystique but didn’t know what to expect. What I’ve come to understand with more clarity is everything we do revolves around customer success, and we operate and educate at all times with these five tenets in mind: 1. Targeting: Really Know Your Buyer 2. Engagement: Create a 1:1 Relationship 3. Conversion: Visualize Guided Thinking 4. Analysis: Learn What’s Working 5. Marketing Technology: Enable and Extend the Cloud Product News from Eloqua Experience 2013 We made some announcements that John Stetic, VP of Products, Oracle Eloqua covers in this brief ‘Modern Marketing Minute’ video recorded after Wednesday’s keynote; summarized below, too: Oracle Eloqua AdFocus: While understanding the impact of a specific marketing channel was formerly relegated to marketers’ wish lists, the channels we now focus on are digital, social, and mobile. AdFocus gives marketers a single platform to dynamically create, manage and measure display ads alongside owned and earned media. AdFocus enables marketers to target only key accounts or prospects you want to reach with display ads, as well as provide creative content or personalized ad copy based on their persona and activities. Oracle Eloqua Profiler: The details of what we now know about customers have expanded into a universal customer profile, which can be used to create highly targeted segments. Marketers now can take data that’s not even stored in Eloqua to help targeted and score prospects for a complete, multichannel view of the customer. Profiler gives sales reps one, detailed view of the prospect to extend views beyond Oracle Eloqua asset activity (emails, forms, page views) to any external assets stored in Oracle Eloqua. Marketing Resource Management: New capabilities create more secure and controlled access to marketing resources and data. New integrations provide greater insight into campaign resources and management through a central marketing calendar and simplify resource management. Integrated Sales and Marketing Funnel: An integrated sales and marketing funnel view gives marketing and sales users, cross-functional teams, and executive management a consistent and clear view of pipeline performance. It also quickly provides users with historical metrics across different time spans and conditions. Eloqua AppCloud: More than 20 new AppCloud partners have been added to the community, which now includes 100+ apps. Eloqua AppCloud now provides modern marketers with an even broader range of marketing applications that help expand and enrich sales and marketing efforts; easily accessible in the Topliners Community. Social Capabilities: Recent integration between Oracle Eloqua and Oracle Social Relationship Management (SRM) deliver a comprehensive, scalable and integrated modern marketing solution. New capabilities include better tracking of social activities for a more complete customer profile. Engage Facebook custom audiences with AdFocus to deliver ads and meaningful experiences through trusted social networks. Biggest and Best Eloqua Experience. There’s a lot of talk in the industry about the Marketing Cloud. At Oracle Eloqua, we have been on a mission of delivering the most advanced and integrated modern marketing technology on the planet. It’s not just a concept but reality with proven execution, as seen first-hand this week in San Francisco. In this video, Kevin Akeroyd, SVP of Oracle Eloqua, provides some highlights of what made this year’s Eloqua Experience, exceptional, including Steve Woods’ presentation about the journey of modern marketers and Andrea Ward’s conversation with Vince Gilligan, creator of the Breaking Bad television series. The 2013 Markie Awards The Oracle Eloqua Marketing Cloud was best exemplified for me as 19 Markies were awarded to customers for their exceptional creativity and results as modern marketers. Wow, what a night to remember with so many committed and talented people working to create an extraordinary experience! To learn more about how to become a modern marketer, check out these resources. We look forward to seeing you next year at Eloqua Experience. More on Erick: 20 years experience at Oracle, Ektron, Sitecore, Lyris, Habeas, Nokia, creatorbase, Mark Monitor, Cisco Systems, GlobalFluency, Sun Microsystems, Philips NV, Elm Products and CBS TV. Patent holder with agency, Fortune 500, media, and startup company expertise. @mikestiles

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  • SEO effects of intermix of WP blog, custom PHP site and FB app game

    - by melbournetechlover
    We're a melbourne tech company in the process of building a custom site in PHP. We plan to launch a "pre-launch" page which is also custom coded (CSS3 on twitter bootstrap framework + HTML5 front end and PHP back end). On that site will be a link to a blog - the idea behind this is to build up ranking for a variety of relevant keywords prior to the full site going live (given the majority of the site is a member only community anyway so the blog is really the main way we'll be able to execute on-site SEO. Ideally, we would like to install wordpress in a subdirectory on our servers and just customise the header to look the same as the landing page of the website. But some questions and concerns... Is there any detrimental effect on SEO efforts in having two separate systems (one custom PHP, the other an installation of wordpress) to manage the blog vs the rest of the site? Are there any benefits or detriments to installing on a sub domain such as blog.sitename.com vs. sitename.com/blog. My preference would be sitename.com/blog as it feels neater - but open to suggestions based on knowledge of Google preferences. Separately, we are building a Facebook app which is under another site name. Again because we are launching this app first, from an SEO perspective, would it actually be better to run it from a sub domain on the main site - e.g. gamename.mainsitename.com instead of on app.gamename.com? Currently we have it on app.gamename.com, but if there are SEO benefits to moving it to the other domain and server then we'll do it. Basically we don't want to have our SEO efforts divided - will Google algorithms prefer two sites heavily referring traffic, or is it better to focus our efforts on one. I guess that's the crux of the issue. But the other one is - does Google care about traffic accessing a page built for the Facebook app iFrame - does that count toward rankings? Sorry I hope these questions aren't too complex - but we're in the tech world every day and still can't seem to find a good answer to these ones...hence I'm taking to the forums!! Free beer for whoever can give me a solid answer!

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  • Ubuntu 13.XX unable to mount USB HDD. Tried everything. I/O error boot sector/file system

    - by XaviGG
    I know that there are many posts related but none of them helped me. I will jump to the last test because it is the one that should work, but it does not. An external HDD with single partition slow NTFS formatted in Windows, empty and clean. Checked for errors, it tells that not errors where found. Moving to Ubutnu 13.04... Gparted throws the first error when trying to read the disk: Input/output error It appears as unknown the content of the disk. Unable to create partition table or format it, getting the same error when trying. If I try to mount it in the terminal it tells me the same, specifying that also there is an I/O error reading the boot sector. I have this problem since I upgraded (always with fresh install) to 13.04. I thought it will be solved by the 13.10 but it has the same behavior. I tried with two different HDD (HD and SSHD) that work perfectly in Windows 7. In 13.04 at least I got a trying of mounting where the icon of the drive started showing and disappearing until finally it disappeared. But now it doesn't even try. Possible causes: -The HDD was my old main HDD, so it had WIN,RECOVERY,SYSTEM,UBU,SWAP partitions. Maybe the way or place where the partition table is defined is not the best for an external HDD but I don't know a lot in that topic. I would appreciate a lot if someone can give me a guideline to convert one of these HDD in a working external HDD. No files to recover, nothing to care about. Just format completely the disk and be able to use it for storing backups without having to move the files first to the windows partition, load windows and then copy them to the external HDD. Because I want to use a file comparator for the backups. Thanks a lot Edit 1: I found an option in Windows to convert it to a dynamic HDD that warns me that I wont be able to run O.S. after changing. I suppose that is what I need because in the current mode I cannot safely extract it. But it tells me an error that it couldn't change the mode.

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  • Strategy to use two different measurement systems in software

    - by Dennis
    I have an application that needs to accept and output values in both US Custom Units and Metric system. Right now the conversion and input and output is a mess. You can only enter in US system, but you can choose the output to be US or Metric, and the code to do the conversions is everywhere. So I want to organize this and put together some simple rules. So I came up with this: Rules user can enter values in either US or Metric, and User Interface will take care of marking this properly All units internally will be stored as US, since the majority of the system already has most of the data stored like that and depends on this. It shouldn't matter I suppose as long as you don't mix unit. All output will be in US or Metric, depending on user selection/choice/preference. In theory this sounds great and seems like a solution. However, one little problem I came across is this: There is some data stored in code or in the database that already returns data like this: 4 x 13/16" screws, which means "four times screws". I need the to be in either US or Metric. Where exactly do I put the conversion code for doing the conversion for this unit? The above already mixing presentation and data, but the data for the field I need to populate is that whole string. I can certainly split it up into the number 4, the 13/16", and the " x " and the " screws", but the question remains... where do I put the conversion code? Different Locations for Conversion Routines 1) Right now the string is in a class where it's produced. I can put conversion code right into that class and it may be a good solution. Except then, I want to be consistent so I will be putting conversion procedures everywhere in the code at-data-source, or right after reading it from the database. The problem though is I think that my code will have to deal with two systems, all throughout the codebase after this, should I do this. 2) According to the rules, my idea was to put it in the view script, aka last change to modify it before it is shown to the user. And it may be the right thing to do, but then it strikes me it may not always be the best solution. (First, it complicates the view script a tad, second, I need to do more work on the data side to split things up more, or do extra parsing, such as in my case above). 3) Another solution is to do this somewhere in the data prep step before the view, aka somewhere in the middle, before the view, but after the data-source. This strikes me as messy and that could be the reason why my codebase is in such a mess right now. It seems that there is no best solution. What do I do?

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  • Access Control Service V2 and Facebook Integration

    - by Your DisplayName here!
    I haven’t been blogging about ACS2 in the past because it was not released and I was kinda busy with other stuff. Needless to say I spent quite some time with ACS2 already (both in customer situations as well as in the classroom and at conferences). ACS2 rocks! It’s IMHO the most interesting and useful (and most unique) part of the whole Azure offering! For my talk at VSLive yesterday, I played a little with the Facebook integration. See Steve’s post on the general setup. One claim that you get back from Facebook is an access token. This token can be used to directly talk to Facebook and query additional properties about the user. Which properties you have access to depends on which authorization your Facebook app requests. You can specify this in the identity provider registration page for Facebook in ACS2. In my example I added access to the home town property of the user. Once you have the access token from ACS you can use e.g. the Facebook SDK from Codeplex (also available via NuGet) to talk to the Facebook API. In my sample I used the WIF ClaimsAuthenticationManager to add the additional home town claim. This is not necessarily how you would do it in a “real” app. Depends ;) The code looks like this (sample code!): public class ClaimsTransformer : ClaimsAuthenticationManager {     public override IClaimsPrincipal Authenticate( string resourceName, IClaimsPrincipal incomingPrincipal)     {         if (!incomingPrincipal.Identity.IsAuthenticated)         {             return base.Authenticate(resourceName, incomingPrincipal);         }         string accessToken;         if (incomingPrincipal.TryGetClaimValue( "http://www.facebook.com/claims/AccessToken", out accessToken))         {             try             {                 var home = GetFacebookHometown(accessToken);                 if (!string.IsNullOrWhiteSpace(home))                 {                     incomingPrincipal.Identities[0].Claims.Add( new Claim("http://www.facebook.com/claims/HomeTown", home));                 }             }             catch { }         }         return incomingPrincipal;     }      private string GetFacebookHometown(string token)     {         var client = new FacebookClient(token);         dynamic parameters = new ExpandoObject();         parameters.fields = "hometown";         dynamic result = client.Get("me", parameters);         return result.hometown.name;     } }  

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • Windows 8/Surface Lunch Event Summary

    - by Tim Murphy
    Today was a big day for Microsoft with two separate launch event.  The first for Windows 8 and all of it’s hardware partners.  The second was specifically to introduce the Microsoft Windows 8 Surface tablet.  Below are some of the take-aways I got from the webcasts. Windows 8 Launch The three general area that Microsoft focused on were the release of the OS itself, the public unveiling of the Windows Store and the new devices available from its hardware partners. The release of the OS focused on the fact that it will be available at mid-night tonight for both new PCs and for upgrades.  I can’t say that this interested me that much since it was already known to most people.  I think what they did show well was how easy the OS really is to use. The Windows Store is also not a new feature to those of us who have been running the pre-release versions of Windows 8 or have owned Windows Phone 7 for the past 2 years.  What was interesting is that the Windows Store launches with more apps available than any other platforms store at their respective launch.  I think this says a lot about how Microsoft focuses on the ability of developers to create software and make it available.  The of course were sure to emphasize that the Windows Store has better monetary terms for developers than its competitors. The also showed off the fact that XBox Music streaming is available for to all Windows 8 user for free.  Couple this with the Bing suite of apps that give you news, weather, sports and finance right out of the box and I think most people will find the environment a joy to use. I think the hardware demo, while quick and furious, really show where Windows shine: CHOICE!  They made a statement that over 1000 devices have been certified for Windows 8.  They showed tablets, laptops, desktops, all-in-ones and convertibles.  Since these devices have industry standard connectors they give a much wider variety of accessories and devices that you can use with them. Steve Balmer then came on stage and tried to see how many times he could use the “magical”.  He focused on how the Windows 8 OS is designed to integrate with SkyDrive, Skype and Outlook.com.  He also enforced that they think Windows 8 is the best choice for the Enterprise when it comes to protecting data and integrating across devices including Windows Phone 8. With that we were left to wait for the second event of the day. Surface Launch The second event of the day started with kids with magnets.  Ok, they were adults, but who doesn’t like playing with magnets.  Steven Sinofsky detached and reattached the Surface keyboard repeatedly, clearly enjoying himself.  It turns out that there are 4 magnets in the cover, 2 for alignment and 2 as connectors. They then went to giving us the details on the display.  The 10.6” display is optically bonded to the case and is optimized to reduce glare.  I think this came through very well in the demonstrations. The properties of the case were also a great selling point.  The VaporMg allowed them to drop the device on stage, on purpose, and continue working.  Of course they had to bring out the skate boards made from Surface devices. “It just has to feel right” was the reason they gave for many of their design decisions from the weight and size of the device to the way the kickstand and camera work together.  While this gave you the feeling that the whole process was trial and error you could tell that a lot of science went into the specs.  This included making sure that the magnets were strong enough to hold the cover on and still have a 3 year old remove the cover without effort. I am glad that they also decided the a USB port would be part of the spec since it give so many options.  They made the point that this allows Surface to leverage over 420 million existing devices.  That works for me. The last feature that I really thought was important was the microSD port.  Begin stuck with the onboard memory has been an aggravation of mine with many of the devices in the market today. I think they did job of really getting the audience to understand why you want this platform and this particular device.  Using personal examples like creating a video of a birthday party and being in it or the fact that the device was being used to live blog the event and control the lights and presentation.  They showed very well that it was not only fun but very capable of getting real work done.  Handing out tablets to the crowd didn’t hurt either.  In the end I really wanted a Surface even though I really have no need for one on a daily basis.  Great job Microsoft! del.icio.us Tags: Windows 8,Win8,Windows 8 Luanch

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  • The Problem Should Define the Process, Not the Tool

    - by thatjeffsmith
    All around awesome tool, but not the only gadget in your toolbox.I’m stepping down from my SQL Developer pulpit today and standing up on my philosophical soap box. I’m frequently asked to help folks transition from one set of database tools over to Oracle SQL Developer, which I’m MORE than happy to do. But, I’m not looking to simply change the way people interact with Oracle database. What I care about is your productivity. Is there a faster, more efficient way for you to connect the dots, get from A to B, or just get home to your kids or to the pub for happy hour? If you have defined a business process around a specific tool, what happens when that tool ‘goes away?’ Does the business stop? No, you feel immediate pain until you are able to re-implement the process using another mechanism. Where I get confused, or even frustrated, is when someone asks me to redesign our tool to match their problem. Tools are just tools. Saying you ‘can’t load your data anymore because XYZ’ isn’t valid when you could easily do that same task via SQL*Loader, Create Table As Selects, or 9 other different mechanisms. Sometimes changes brings opportunity for improvement in the process. Don’t be afraid to step back and re-evaluate a problem with a fresh set of eyes. Just trying to replicate your process in another tool exactly as it was done in the ‘old tool’ doesn’t always make sense. Quick sidebar: scheduling a Windows program to kick off thousands if not millions of table inserts from Excel versus using a ‘proper’ server process using SQL*Loader and or external tables means sacrificing scalability and reliability for convenience. Don’t let old habits blind you to new solutions and possibilities. Of couse I’m not going to sit here and say that our tools aren’t deficient in some areas or can’t be improved upon. But I bet if we work together we can find something that’s not only better for the business, but is also better for you. What do you ‘miss’ since you’ve started using SQL Developer as your primary Oracle database tools? I’d love to start a thread here and share ideas on how we can better serve you and your organizations needs. The end solution might not look exactly what you have in mind starting out, but I had no idea I’d be a Product Manager when I started college either What can you no longer ‘do’ since you picked up SQL Developer? What hurts more than it should? What keeps you from being great versus just good?

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  • How to deal with fellow programmer who likes to delegate task with lack any support from boss [closed]

    - by Rudy
    I have a problem with my fellow programmer. We are currently working together in a small project that need to be shipped every 2 weeks. She has a tendency to ask for help for every issues that she is facing. Whether it's a compile error, algorithm problem or even sync/merge issue that caused by herself. She does not even bother to check Google or try to find out by herself. I can be asked to help her for 5-10 times a day. Everyday her husband keeps calling (4-6 times a day), and most of the code that has been delivered by her are actually incorrect. Today she framed me for sending the wrong delivery product. She went home after lunch on the delivery day without telling PM and other team member on that day and her code she commited does not work at all. It's not even tested. I have no choice to roll back her code and cleaning her code just for sake to able to run the product. I have warned her about her defective codes for almost 3 iterations. She said when she was not around I should be able to test her module for her. I snapped and yelled that I am not her slave and directly reported to my boss. However, my boss is not a person that can manage and care about software quality. What is the most important thing to my boss is delivery of product, whether it tested or not. He can even asked us to deliver something that not even tested by QA to the client, on the next day. Most of our suggestion is not followed by him. He even asked me to apologize to her because I snapped. I am tired of the whole situation. This kind of thing keeps repeated. I do have saving to be able to survive for 6 months and the idea of resigning is keep haunting. There is nothing else that can be learned in my current job and I had been in a better environment than this. What should I do with the situation?

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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  • Help writing server script to ban IP's from a list

    - by Chev_603
    I have a VPS that I use as an openvpn and web server. For some reason, my apache log files are filled with thousands of these hack attempts: "POST /xmlrpc.php HTTP/1.0" 404 395 These attack attempts fill up 90% of my logs. I think it's a WordPress vulnerability they're looking for. Obviously they are not successful (I don't even have Wordpress on my server), but it's annoying and probably resource consuming as well. I am trying to write a bash script that will do the following: Search the apache logs and grab the offending IP's (even if they try it once), Sort them into a list with each unique IP on a seperate line, And then block them using the IP table rules. I am a bash newb, and so far my script does everything except Step 3. I can manually block the IP's, but that's tedious and besides, this is Linux and it's perfectly capable of doing it for me. I also want the script to be customizable so that I (or anyone else who wants to use it) can change the variables to suit whatever situation I/they may deal with in the future. Here is the script so far: #!/bin/bash ##IP LIST GENERATOR ##Author Chev Young ##Script to search Apache logs and list IP's based on custom filters ## ##Define our variables: DIRECT=~/Script ##Location of script&where to put results/temp files LOGFILE=/var/log/apache2/access.log ## Logfile to search for offenders TEMPLIST=xml_temp ## Temporary file name IP_LIST=ipstoban ## Name of results file FILTER1=xmlrpc ## What are we looking for? (Requests we want to ban) cd $DIRECT if [ ! -f $TEMPLIST ];then touch $TEMPLIST ##Create temp file fi cat $LOGFILE | grep $FILTER1 >> $DIRECT/$TEMPLIST ## Only interested in the IP's, so: sed -e 's/\([0-9]\+\.[0-9]\+\.[0-9]\+\.[0-9]\+\).*$/\1/' -e t -e d $DIRECT/$TEMPLIST | sort | uniq > $DIRECT/$IP_LIST rm $TEMPLIST ## Clean temp file echo "Done. Results located at $DIRECT/$IP_LIST" So I need help with the next part of the script, which should ban the IP's (incoming and perhaps outgoing too) from the resulting $IP_LIST file. I don't care if it utilizes UFW or IPTables directly, as long as it bans the IP's. I'd probably run it as a cron task. What I'm having trouble with is understanding how to use line of the result file as a seperate variable to do something like: ufw deny $IP1 $IP2 $IP3, ect Any ideas? Thanks.

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