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• Reaching the Pinnacle of Customer Experience : Customer Concepts WebTV #2

  - by Richard Lefebvre

  The challenge has never been greater – globalization increases consumer choice and quickly converts products into mere commodities. Leading companies understand that delivering exceptional customer experiences and building brand equity are vital for success. Please join us for an exclusive Web TV broadcast to hear how companies are enriching interactions differently with their customers to drive measurable business value. Our panel of experts including customers, industry thought leaders and Oracle executives will discuss how to refine the customer experience and build a digital experience to win new clients and maximise customer retention. Register now for this pan-European interactive Web TV show on Friday, July 6 at 10 a.m. BST / 11 a.m. CET. Watch and share the teaser video  REPLAY Fusion CRM Sales - Performance Management on demand: Watch and share the teaser video and replay.

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• New A-Team Web Site Launched

  - by .raja

  The A-Team has launched a new web site – the A-Team Chronicles which aggregates and organizes content produced by The A-Team members (including your humble blogger). The A-Team is a central, outbound, highly technical team comprised of Enterprise Architects, Solution Specialists and Software Engineers within the Fusion Middleware Product Development Organization that works with customers and partners, world wide, providing guidance on implementation best practices, architecture, troubleshooting and how best to use Oracle products to solve customer business needs. This content captures best practices, tips and tricks and guidance that the A-Team members gain from real-world experiences, working with customers and partners on implementation projects, through Architecture reviews, issue resolution and more. A-Team Chronicles makes this content available, through short and to the point articles to all our customers and partners in a consistent, easy to find and organized way. If you like the articles we post here, you might find even more interesting articles at the new A-Team Chronicles site, covering a wider range of Fusion Middleware topics. We will be decommissioning this site shortly in favor of A-Team Chronicles site and all new contents will be posted there.

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• Which is better jplayer or jwplayer?

  - by aoi

  I need to make a video slideshow( slides to contain embedded video players and must play mp4 files), and I am kind of confused what would be the best free solution I can use? jplayer and jwplayer both seem good, but I can't find any comparisons between them, so I want some expert opinions and user experiences on these two. Also if there are any other free and open source solutions you can recommend, i am all ears ;) My requirements are: The player must be html5 with fallback to flash. Should support mp4 files as well as flv. Should also have the ability to double as an audio player(mp3) along with video capabilities. Should be lightweight and customizable easily in terms of looks.

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• Hiring a swing developer - Need some tough assignments

  - by Jay

  I am trying to hire a java swing developer, who would most likely work on a java 1.4 based swing app. I have finalized 2-3 people and I would like to give them a one week assignment on Swing. It has to be a really tough one - something that they can't just copy from the internet and something that tests their in-depth knowledge on Swing. I can think of things like split screen windows, and custom UI controls that would involve custom paining. If you were to prepare such an assignment, what would you do? Please share your thoughts/experiences.

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• 15 Oracle Winners at Progressive Manufacturing 100 Awards Event

  - by [email protected]

  Oracle is pleased to congratulate its 15 winners for the PM100 awards program at the Breakers Hotel in Palm Beach Florida, May 3-5, 2010.  The Progressive Manufacturing Summit is where today's top manufacturing executives  come together and share their strategies, experiences and best practices on becoming more competitive in today's global market. The format is extremely interactive, providing the rarest of opportunities to participate in a high level conversation with leaders in supply chain and manufacturing. Attendees walk away with new insights and strategies on growing and moving their business forward, new contacts and a tangible action plan to address a tough. For more information. Event: http://www.managingautomation.com/summit/index.aspx Winners: http://www.managingautomation.com/awards/winners.aspx  

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• What are the warning signs of impending doom to watch out for on a project?

  - by ConroyP

  Having worked on a failed project is one of the few things that most programmers have in common, regardless of language used, industry or experience. These projects can be great learning experiences, soul-crushing disasters (or both!), and can occur for a multitude of reasons: upper management change of heart under-skilled / under-resourced team emergence of superior competitor during dev cycle over/under management Once you've worked on a couple of such projects, is it possible to recognise at an early stage exactly when a project is doomed to fail? For me, a big sign is having a hard & fast external deadline combined with feature creep. I've seen projects which were well planned out and proceeding right on schedule go horribly off the rails once the late feature requests started to roll in and get added to the final "deliverable". The proposers of these requests earned the nickname of Columbo, due to rarely leaving the room without asking for "just one more thing". What are the warning signs you look out for that set off the alarm bells of impending doom in your head?

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• Walmart and Fusion Apps

  - by ultan o'broin

  Photograph: Misha Vaughan I attended Fusion Apps (yes, I know I am supposed to say "Oracle Fusion Applications", but stuffy old style guides are a turn-off in interwebs conversations) User Experience Advocate (FXA) training in Long Beach, California last week; a suitable location as ODTUG KSCOPE 11 was kicking off and key players were in the area. As a member of Oracle's Apps-UX team I know the Fusion Apps messaging, natch, and done some other Fusion Apps go-to-market content work too. For the messaging details themselves, see Lonneke Dikmans (@lonnekedikmans) great blog, by the way. However, I wanted some 'formal' training combined with the opportunity to meet and learn from people already out there delivering those messages. The idea in me reaching out to Misha Vaughan, Apps-UX FXA maven, to get me onto this training was that in addition to my UX knowledge, I could leverage my location in EMEA and hit up customer events more quickly and easily. Those local user groups do like to hear the voice of locals too you know (so I need to work on that mid-Atlantic accent). I'm looking forward to such opportunities. The training was all smashing stuff, just the right level of detail, delivered professionally and with great style and humor. I was especially honored to be paired off for my er, coaching with Debra Lilley (@debralilley), who shared with everyone all kinds of tips and insights from her experiences of delivering the message and demo. For me, that was the real power of the FXA event--the communal, conversational aspect--the meeting up with people who had done all this for real, the sharing in their experiences, while learning along with other newbies. Sorry, but that all-important social aspect doesn't work so well with remote meetings. Katie Candland (Apps-UX) gave us a great tour of the Fusion Apps demo and included some useful presentational tips too (any excuse to buy that iPad). It's clear to me that the Fusion Apps messaging and demos really come alive with real-world examples that local application users will recognize, and I picked up some "yes, that's my job made easier" scene-stealers from Debra and Karen Brownfield too, to add to the great ones already provided. This power of examples shouldn't surprise anyone, they've long been a mainstay of applications user assistance, popular with users. We'll offer customers different types of example topics in the Fusion Apps online help too (stay tuned), and we know from research how important those 3S's (stories, scenarios, and simulations) are to users when they consume and apply information. Well, we've got the simulation, now it's time for more stories and scenarios. If you get a chance to participate in an FXA event (whether you are an Oracle employee or otherwise), I'd encourage it. It's committing your time and energy for sure, but I got real bang for the buck from it for my everyday job too. Listening to the room's feedback on the application demo really brought our internal design work to life, and I picked up on some things that I need to follow up on (like how you alphabetically sort stuff in other languages). User experience is after all, about users. What will I be doing next, and what would I like to see happen? Obviously, I need to develop my story-telling links with the people I met in Long Beach and do some practicing with the materials, and then get out there and deliver them at a suitable location. The demo is what it is right now, and that's a super-rich demo that I know everyone will want to see and ask questions about. Then, as mentioned by attendees at the FXA event, follow up on those translated and localized messages for EMEA (and APAC), that deal with different statutory or reporting requirements of the target markets. Given my background I would say that, wouldn't I? However, language is part of the UX, and international revenue is greater than US-only revenue for Oracle, so yes dear, we all need to get over the fact that enterprise apps users don't all speak, or want to speak, American-English. Most importantly perhaps, the continued development of a strong messaging community between Oracle and partners and customers where we can swap and share those FXA messaging stories and scenarios about Fusion Apps in a conversational way. The more the better, a combination of online and face-to-face meetings. I must also mention the great dinner after the event at Parker's Lighthouse, and the fun myself and Andrew Gilmour (Apps-UX) had at our end of the table talking about just about everything except Fusion Apps with Ronald Van Luttikhuizen and Ben Prusinski (who now understands the difference between Cork and Dublin people. I hope). Thanks to all the Apps-UXers who helped bring the FXA training to town, and to Debra and all the others that I am too jetlagged to mention right who were instrumental in making it happen for me. Here's to the next one. And the Walmart angle? That was me doing my Robert Scoble (ScO'bilizer?)-style guerilla smart phone research in Walmart in Long Beach, before the FXA event. It's all about stories for me. You can read more about it on the appslab blog (see the comments).

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• Silverlight TV 23: MVP Q&A with WWW (Wildermuth, Wahlin and Ward)

  John interviews a panel of 3 well known Silverlight leaders including Shawn Wildermuth, Dan Wahlin, and Ward Bell at the Silverlight 4 launch event. The guest panel answers questions sent in from Twitter about the features in Silverlight 4, thoughts on MVVM, and the panel members' experiences developing Silverlight. This is a great chance to hear from some of the leading Silverlight minds. These guys are all experts at building business applications with Silverlight. Relevant links: John's Blog...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• How Estimates Became Quotes

  - by Lee Brandt

  It’s our fault. Well, not completely, but we haven’t helped the situation any. All of what follows comes from my own experiences which, from talking to lots of other developers about it, seems to be pretty much par for the course. Where We Started When we first started estimating, we estimated pretty clearly. We would try to imagine something we’d done that was similar to the project being estimated and we’d toss it about in our heads a bit and see how much bigger or smaller we thought this new thing was, and add or subtract accordingly. We wouldn’t spend too much time on it, because we wanted to get to writing the software. Eventually, we’d come across some huge problem that there was now way we could’ve known about ahead of time. Either we didn’t see this thing or, we didn’t realize that this particular version of a problem would be so… problematic. We usually call this “not knowing what we don’t know”. It’s unavoidable. We just can’t know. Until we wade in and start putting some code together, there are just some things we won’t know… and some things we don’t even know that we don’t know. Y’know? So what happens? We go over budget. Project managers scream and dance the dance of the stressed-out project manager, and there is nothing we can do (or could’ve done) about it. We didn’t know. We thought about it for a bit and we didn’t see this herculean task sitting in the middle of our nice quiet project, and it has bitten us in the rear end. We now know how to handle this in the future, though. We will take some more time to pick around the requirements and discover all those things we don’t know. We’ll do some prototyping, we’ll read some blogs about similar projects, we’ll really grill the customer with questions during the requirements gathering phase. We’ll keeping asking “what else?” until the shove us down the stairs. We’ll take our time and uncover it all. We Learned, But Good The next time comes, and you know what happens? We do it. We grill the customer for weeks and prototype and read and research and we estimate everything down to the last button on the last form. Know what that gets us? It gets us three months of wasted time, and our estimate will still be off. Possibly off by a factor of four. WTF, mate? No way we could be surprised by something! We uncovered every particle. We turned every stone. How is it we still came across unknowns? Because we STILL didn’t know what we didn’t know. How could we? We didn’t know to ask. The worst part is, we’ve now convinced the product that this is NOT an estimate. It is a solid number based on massive research and an endless number of questions that they answered. There is absolutely now way you don’t know everything there is to know about this project now. No way there is anything you haven’t uncovered. And their faith in that “Esti-Quote” goes through the roof. When the project goes over this time, they might even begin to question whether or not you know what you’re doing. Who could blame them? You drilled them for weeks about every little thing, and when they complained about all the questions, you told them you wanted to uncover everything so there would be no surprises. SO we set them up to faile Guess, Then Plan We had a chance. At the beginning we could have just said, “That’s just a gut-feeling estimate, based on my past experience with similar projects. There could still be surprises.” If we spend SOME time doing SOME discovery and then bounce that against our own past experiences, we can come up with a fairly healthy estimate. We can then help the product owner understand that an estimate is a guess. Sure, it’s an educated guess, but it is still a guess. If we get it right it will be almost completely luck. Then, we help them to plan the development by taking that guess (yes, they still need the guess for planning purposes) and start measuring early and often to see if we still think we are right. We should adjust the estimate and alert the product owner as soon as we see problems (bad news does not age well) and we should be able to see any problems immediately if we are constantly measuring our pace. In lean software, we start with that guess and begin measuring cycle times immediately. Then we can make projections based on those cycle times and compare them to our estimate. This constant feedback is the best way to ensure that there are no surprises at the END of the project. There sill still be surprises, but we’ll see them sooner and have a better understanding of how they will affect our overall timeline. What do you think?

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• Is software innovation still primarily North American and European? Why, and for how much longer?

  - by limist

  Since this site is read by a global audience of programmers, I want to know if people generally agree that the vast majority of software innovation - languages, OS, tools, methodologies, books, etc. - still originates from the USA, Canada, and the EU. I can think of a few exceptions, e.g. Nginx webserver from Russia and the Ruby language from Japan, but overwhelmingly, the software I use and encounter daily is from North America and the EU. Why? Is history and historical momentum (computing having started in USA and Europe) still driving the industry? And/or, is some nebulous (or real) cultural difference discouraging software innovation abroad? Or are those of us in the West simply ignorant of real software innovation going on in Asia, South America, Eastern Europe, etc.? When, if ever, might the centers of innovation move out of the West? Your experiences and opinions welcome, thanks!

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• Opinions on logging in multiprocess applications

  - by chkorn

  We have written an application that spawns at least 9 parallel processes. All processes generate a lot of logging information. Currently we are using Pythons QueueHandler to consolidate all logs into one file. Unfortunately this sometimes results in very messy files which make them hard to read (e.g. Track what exactly is going on in one thread). Do you think it is a viable option to separate all messages into dedicated files, or is this going to make things even more messy due to the high number of files? What are your general experiences when writing log files for multiprocessed/multithreaded applications?

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• Top reasons why programmers are fired. [closed]

  - by Blankman

  Have you ever been fired before, or one of your colleagues? What were the main reasons for him being fired? The objective of this question is to get a list/description of other peoples experiences too see if we can come up with a theme of why people are let go. For those that work for consulting companies, I would guess one of the main reasons would be a developer is just too slow pumping out code. So my guesses would be: 1) attitude 2) too slow Please specify if you are saying something from experience or just guessing.

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• Cloud availability of short-term "virgin" Windows instances?

  - by Thorbjørn Ravn Andersen

  I have a situation where we on a regular basis need a freshly installed "virgin" Windows installation to do various work in isolation on, and building one from scratch every time in a vmware instance is getting tedious. Perhaps there are cloud offerings providing a service allowing to request one or more Windows instances and after a very short while they were available for logging in through Remote Desktop? After usage they were just recycled without having to pay for a full Windows license every time. Do this exist for a reasonable price? What is your personal experiences with this?

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• Learning Python from Beginner to Advanced level

  - by Christofer Bogaso

  I have some problems in my hand and would like to resolve them by myself (rather than hiring some professional, obviously due to cash problem!): build a really good website (planning to set-up my own start-up). build some good software (preferrably with exe installation files) on many mathematical and statistical techniques. To accomplish those tasks, is it worth to learn Python in advance level? I have advanced programming experiences with R and Matlab and VBA (and some sort of C), however not anything on Python. Be very grateful if experts put some guidance here. Thanks for your time.

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• Can non-IT people learn and take advantage of regular expressions? [closed]

  - by user1598390

  Often times, not-IT people has to deal with massive text data, clean it, filter it, modify it. Often times normal office tools like Excel lack the tools to make complex search and replace operations on text. Could this people benefit from regexps ? Can regexp be taught to them ? Are regular expressions the exclusive domain of programmers and unix/linux technicians ? Can they be learned by non-IT people, given regexps are not a programming language? Is this a valid or achievable goal to make some users regexp-literate through appopriate training ? Have you have any experiences on this issue? and if so, have it been successful ?

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• Where can you find your first customers as a freelancer?

  - by Adam Smith

  I want to start doing freelance work, but no matter how I look at it, it seems like the best way to get customers and to have work most of the time, you have to already be in the freelancing game. Most freelancers I've talked to have had the same customers over the years or got new customers because their satisfied clients referred them. What I'd like to know from the successful people here that work as freelancers is how do you start doing business when you haven't yet set foot in freelancing? I want to start small, creating websites that won't require me to hire other people other than maybe a designer I already know. (I'd like to create desktop applications as well, but I think I should keep that for later when I'm more experienced) . I thought about localized Google ads or visiting companies and meeting the people in charge there, but I wouldn't know which kind of businesses to look for or if it's even a good way to approach this. Anyone care to share their personal startup experiences / advice that can help future freelancers?

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• NGN/NLUUG conferentie vj2012: Operating Systems

  - by nospam(at)example.com (Joerg Moellenkamp)

  On April 11th, 2012 the Spring 2012 conference with the topic overarching topic "Operating Systems" takes place in Nieuwegein near Utrecht. Besides talks about Linux, Windows and AIX, there will be a track about Solaris. I will be the first speaker in the Solaris track and giving an overview about Solaris 11 and how features interact. Later on renowned experts like Detlef Drewanz ("Lifecycle Management with Oracle Solaris 11"), Andrew Gabriel ("Solaris 11 Networking - Crossbow Project"), Darren Moffat ("ZFS: Data integrity and Security") and Casper Dik ("Solaris 11 Zones and Immutable Zones") will take over. Finally Patrick Ale of UPC Broadband talks about his experiences with Solaris 11. When you want more information about this conference or register for it, you will find the webpage of the event at the NLUUG site.

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• Text Editor with SSH/Terminal/FTP/Putty combo for develeping in Rails on Windows

  - by Panoy

  I plan to learn Ruby on Rails and would like to code in my development box which runs on Windows XP. I have Ubuntu Server (forgot the version ;p) running as my web server with Rails installed on it. I have been considering using Vim as my text editor of choice in XP but would like to know any text editor and accompanying shell/FTP/Putty/SSH (or whatever you may call it) program that can access those files in my Ubuntu server. It is better if the shell can be called or is bundled inside the text editor. I would like to know your combinations (text editor + shell) and your experiences on it when you were able to develop your Rails projects on that combination. Cheers!

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• Dynamic User Specific CSS Selection at Run Time

  I had a cool question while I was at MIX. A developer needed the ability to have his site render pages using a CSS file selected based on some user specific criteria. ASP.NET 4 controls generate CSS friendly output and more and more we web developers are using CSS for layout etc. Using multiple CSS files in our site wide templates we can not only provide different aesthetic experiences but we can chage the style based on the device type (Printer ot Phone) or the special needs of the end user...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• The Customer Experience Imperative: A Game Changer for Brands

  - by Jeri Kelley

  By Anthony Lye, SVP, Cloud Applications Strategy, Oracle We know that customer experience has emerged as a primary differentiator for businesses today.  I’ve talked a lot about the new age of the empowered consumer. At Oracle we’ve spent a lot of time developing technologies and practices that our customers can implement to greatly improve their customer experience strategies. Of course I’m biased, but I think that we have created a portfolio of the best solutions on the planet to help organizations deal with the challenges of providing great customer experiences. We’ve done this because we started to witness some trends over the last few years. As the average person began to utilize social and mobile technologies more frequently and products commoditized, customer experience truly remained the only sustainable differentiator for businesses.In fact, we have seen that customer experience is often driving the success or the failure of a product or a brand. And as end customers have become more vocal about their experiences with companies on social and mobile channels, they now have the power to decide which brands will win and which brands will lose. To address this customer experience imperative, I believe that business today must do three things really well:Connect with your customers. You have to connect with customers whenever, wherever and however they want. Organizations must provide a great experience on their existing channels— the call center, the brick and mortar store, the field sales organizations, the websites and social properties. Businesses must also be great at managing and delivering journeys on these channels, while quickly adapting to embrace the new channels that emerge. You have to understand mobile. You have to understand social. You have to understand kiosks. These are all new routes to market, new channels where your customers may or may not show up. You have to interact with them where they are. You have to present information in a way that's meaningful to them. As well as providing what we would call a multichannel experience. We have to recognize that customers may start their experience on one channel, but end it on a different channel. It’s important that an organization’s technology solutions enable, not just a multichannel strategy, but a strategy that can power new channels and create customer journeys that cross these channels.Get to know your customers. Next, companies need to get to know the customer as intimately as the customer will allow. Today most customer interactions are anonymous, but it’s important for brands to know which customers drive value. Customers want to provide feedback. They want to share their opinions, but they want to know that those opinions are being heard and acted upon. For this to occur, we need to know much more about the customer and then reward them for their loyalty and for their advocacy.Enable connections. The last thing is to enable people to connect or transact with your brand. We've got to make it really, really simple for customers to do business with us. We can't make them repeat the steps; we can't make them tell us their identity for the fifth time as they move between organizations. These silos can no longer sustain or deliver a good customer experience. It's extremely important that companies be where customers want them to be—that we create profitable journeys for us and for them.Organizations have to make sure that there is a single source of truth that defines the customer. We have to make sure that the technology applications that we rely on understand not just the dimensions of multichannel, but of cross-channel too. We have to enable social at the very core of the overall architecture. We have to use historical analytics, real-time decisioning as well as predictive analytics to help personalize and drive an experience. And these are all technologies that IT needs, that IT is familiar with, but needs to enable for the line of business that in turn can enable for the end customer.  This means that we've got to make our solutions available to the customers in the cloud.In this new age of the empowered consumer, businesses have to focus on delivery mechanisms that reduce the overall TCO, while driving a rapid rate of innovation and a more rapid rate of deployment. At the Oracle Customer Experience Summit @ OpenWorld, I’ll discuss these issues and more. I hope that you can join us for what promises to be an unforgettable experience.

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• Second Day of Data Integration Track at OpenWorld 2012

  - by Doug Reid

  0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Our second day at OpenWorld and the Data Integration Team was very active with customer meetings, product updates, product demonstrations, sessions, plus much more.  If the volume of traffic by our demo pods is any indicator, this is a record year for attendance at OpenWorld.  The DIS team have had tremendous number of people stop by our demo pods to learn about the latest product releases or to speak to one of our product managers.    For Oracle GoldenGate, there has been a great deal of interest in Integrated Capture and the  Oracle GoldenGate Monitor plug-in for Enterprise Manager.  Our customer panels this year have been very well attended and on Tuesday we held the “Real World Operational Reporting with Oracle GoldenGate Customer Panel”. On this panel this year we had Michael Wells from Raymond James, Joy Mathew and Venki Govindarajan from Comcast, and Serkan Karatas from Turk Telekom. Our panelists have a great mix of experiences and all are passionate about using Oracle Data Integration products to solve very complex use cases. Each panelist was given a ten minute to overview their use of our product, followed by a barrage of questions from the audience. Michael Wells spoke about using Oracle GoldenGate for heterogeneous real time replication from HP (Tandem) NonStop to SQL Server and emphasized the need for using standard naming conventions for when customers configure GoldenGate, as the practices is immensely helpful when debugging a problem. Joy Mathew and Venkat Govindarajan from Comcast described how they have used GoldenGate for over a decade and their experiences of using the product for replicating data from HP nonstop to Terdata. Serkan Karatas from Turk Telekom dove into using Oracle GoldenGate and the value of archiving data in extremely large databases, which in Turk Telekoms case resulted in a 1 month ROI for the entire project. Thanks again to our panelist and audience participants for making the session interactive and informative.  For Wednesday we have a number of sessions available to attendees plus two hands-on labs, which I have listed below.   If you are unable to attend our hands-on lab for Oracle GoldenGate Veridata, it is available online at youtube.com. Sessions  11:45 AM - 12:45 PM Best Practices for High Availability with Oracle GoldenGate on Oracle Exadata -Moscone South - 102 1:15 PM - 2:15 PM Customer Perspectives: Oracle Data Integrator -Marriott Marquis - Golden Gate C3 Oracle GoldenGate Case Study: Real-Time Operational Reporting Deployment at Oracle -Moscone West - 2003 Data Preparation and Ongoing Governance with the Oracle Enterprise Data Quality Platform -Moscone West - 3000 3:30 PM - 4:30 PM Best Practices for Conflict Detection and Resolution in Oracle GoldenGate for Active/Active -Moscone West - 3000 5:00 PM - 6:00 PM Tuning and Troubleshooting Oracle GoldenGate on Oracle Database -Moscone South - 102 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Hands-on Labs 10:15 AM - 11:15 AM Introduction to Oracle GoldenGate Veridata Marriott Marquis - Salon 1/2 11:45 AM - 12:45 PM Oracle Data Integrator and Oracle SOA Suite: Hands-on Lab -Marriott Marquis - Salon 1/2 If you are at OpenWorld please join us in these sessions. For a full review of data integration track at OpenWorld please see our Focus-On Document.

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• Where can I find programming work online ?

  - by explorest

  I have setup an ideal, quiet, non-interrupting environment at home. I am extremely productive here. I dont want to leave my home, not my room, not even my couch. How/where do I find work online so that I don't have to travel to it? Kindly post about your own personal experiences. Have you done it full time from home? Where and how? I am outside United States in a third world country so a lower pay is not an issue. The issue is the work-enviroment.

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• Acer Aspire One 722 broadcom 4313 wifi

  - by Colin Matheson

  I had an Acer Aspire One 722 with the Atheros Wifi card and it worked fine on 11.04. So we bought 200 of them for our school. However these all came with the Broadcom BCM4313 wireless card and there are issues. It is using the brcmsmac driver and they connect initially. However after a time (sometimes just a few webpages) some of them lose connection. However, they still have an IP and network-manager says they are connected, but no pages load and you can't ping anything on the LAN or internet. A disconnect/reconnect can fix it, but sometimes a restart is required. It happens frequently so is a major issue. Lots of broadcom drivers are blacklisted: bcm43xx, b43, brcm80211. Any ideas or experiences with the broadcom4313 card? Please save these computers from a Windows fate!

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Tony Berk

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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• To what extent do code-signing certificates boost sales of your software?

  - by Dan W

  In the experiences of everyone here, have you found a certificate to boost sales of your (downloadable) program? I produce .NET software and upon clicking the installation file, Windows 7 pops up a message saying the software is from an "unknown publisher" and to proceed with caution. For Windows 8, this appears to be even more prominent, and may adversely affect the number of downloads, and therefore the number of sales. A certificate will help soften this 'warning' by (for example) changing the warning's colour from orange to blue, and give the publisher's name instead of 'unknown'. But I'd like more tangible evidence since many people are obviously used to that message, and may not care and download anyway. So has anyone noticed a jump in sales after the switch?

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