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  • CEO Is the New CRM

    - by andrea.mulder
    Danny Rippon launched his blogging career last week with The Marketer outlining how CRM has evolved from managing customer data to 'CEM' - Customer Experience Management, and for true market leaders it is moving towards 'CEO' - Customer Experience Optimisation. Or as we like to say here in the states Customer Experience Optimization (with a "z"). Click here to hear Danny's thought on why CEO Is the New CRM.

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  • 5 tipologie di consumatori con cui confrontarsi per rendere vincenti le proprie strategie di CRM

    - by antonella.buonagurio(at)oracle.com
    Sono 5 le tipologie di consumatori che  rappresentano 5 differenti modalità di acquisto di cui le aziende devono tenere in considerazione nella pianificazione dei propri piani strategici del 2011. Oltre al "consumatore just-in-time", già citato in un precedente articolo apparso sul Wall Street Journal a Novembre ecco le altre tipologie evidenziate da Lioe Arussy (Strativity Group). Il consumatore alla ricerca degli sconti Il consumatore diffidente Il consumatore timoroso Il consumatore fai-da-te Il consumatore indulgente Per ognuno di queste categorie viene evidenziato il modello di comportamento e il conseguente modello di acquisto. Per saperne di più  

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • Join Us for the Next Quarterly Customer Update Webcast

    - by michelle.huff
    Join us for the next Oracle Content Management Quarterly Customer Update Webcast scheduled for this coming June 30 / July 1 2010. Don't miss this chance to get an overview on the latest updates to Oracle Content Management. We'll be covering the latest ECM Suite 11g release - highlighting the Universal Content Management (UCM) and Universal Records Management releases. Register Today! Americas / EMEA time zones: Customer Update June 30, 2010 9:00am US PDT / 12:00pm US EDT / 16:00 GMT Length: 1 hour *Please use your corporate email address to register. Asia-Pacific time zones: Customer Update (Repeat Webcast) July 1, 2010 12:00pm Sydney AEST, 10:00am Singapore (June 30, 2010 @ 7:00pm US PDT) Length: 1 hour *Please use your corporate email address to register Please Note: If you have attended previous Quarterly Customer Update Webcasts, we are now using a new web conference system, WebEx, to host the meeting. Missed Previous Customer Quarterly Updates? Get caught up on Oracle & ECM news. View a recording or the presentation from previous Webcasts held since June 2008 (available from My Oracle Support).

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  • Join Us for the Next Quarterly Customer Update Webcast

    - by michelle.huff
    Join us for the next Oracle Content Management Quarterly Customer Update Webcast scheduled for this coming January 19 & 20, 2010. In this webcast we'll bring you up to speed on the latest updates and changes made available these past few months. Additionally, we'll cover the new features and certifications in the latest ODC & ODDC 10.1.3.5.1 release, as well as the upcoming Enterprise Content Management Suite 11gR1 PS3 (patch set 3) release. Register Today! Americas / EMEA time zones: Customer Update January 19, 2010 9:00am US PT / 12:00pm US ET / 17:00 London Length: 1 hour *Please use your corporate email address to register. Asia-Pacific time zones: Customer Update (Repeat Webcast) January 20, 2010 1:00pm Sydney AET, 10:00am Singapore (Jan 19, 2010 @ 6:00pm US PT) Length: 1 hour *Please use your corporate email address to register Missed Previous Customer Quarterly Updates? Get caught up on Oracle & ECM news. View a recording or the presentation from previous Webcasts held since June 2008 (available from My Oracle Support).

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  • La ripresa economica si sta consolidando, siete pronti a cogliere questa opportunità?

    - by antonella.buonagurio(at)oracle.com
    L'esclusiva ricerca IDC indica i percorsi strategici più innovativi a supporto delle Vendite, del Customer Service e del Marketing.        La ricerca basata su più di 300 interviste a executive, CIO e CEO di medie e grandi organizzazioni in tutta Europa, vi guiderà nel comprendere l'evoluzione e l'impatto dei trend più rilevanti sui processi che gestiscono ed indirizzano la relazione tra azienda e clienti.

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  • How to keep a generic process unique?

    - by Steve Van Opstal
    I'm currently working on a project that makes connection between different banks which send us information on which that project replies. A part of that project configures the different protocols that are used (not every bank uses the same protocol), this runs on a separate server. These processes all have unique id's which are stored in a database. But to save time and money on configurations and new processes, we want to make a generic protocol that banks can use. Because of PCI requirements we have to make a separate process for every bank we connect to. But the generic process has only 1 unique identifier and therefor we cannot keep them apart. Giving every copy of that process a different identifier is as I see it impossible because they run entirely separate. So how do I keep my generic process unique?

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  • "Bad apple" algorithm, or process crashes shared sandbox

    - by Roger Lipscombe
    I'm looking for an algorithm to handle the following problem, which I'm (for now) calling the "bad apple" algorithm. The problem I've got a N processes running in M sandboxes, where N M. It's impractical to give each process its own sandbox. At least one of those processes is badly-behaved, and is bringing down the entire sandbox, thus killing all of the other processes. If it was a single badly-behaved process, then I could use a simple bisection to put half of the processes in one sandbox, and half in another sandbox, until I found the miscreant. This could probably be extended by partitioning the set into more than two pieces until the badly-behaved process was found. For example, partitioning into 8 sets allows me to eliminate 7/8 of the search space at each step, and so on. The question If more than one process is badly-behaved -- including the possibility that they're all badly-behaved -- does this naive algorithm "work"? Is it guaranteed to work within some sensible bounds?

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  • Is it possible to Kick off a java process under Windows Service with C#?

    - by Wing C. Chen
    I would like to wrap a java program into a windows service with C# using System.ServiceProcess.ServiceBase. So I came up with the following code: /// <summary> /// The main entry point for the application. /// </summary> static void Main() { System.ServiceProcess.ServiceBase.Run(new JavaLauncher()); } protected override void OnStart(string[] args) { Thread _thread; _thread = new Thread(StartService); _thread.Start(); base.OnStart(args); } protected override void OnStop() { Thread _thread; _thread = new Thread(StopService); _thread.Start(); base.OnStop(); } static public void StartService() { System.Diagnostics.Process proc = new System.Diagnostics.Process(); proc.EnableRaisingEvents = false; proc.StartInfo.FileName = "javaw"; proc.StartInfo.Arguments = config.generateLaunchCommand(); proc.Start(); } static public void StopService() { System.Diagnostics.Process proc = new System.Diagnostics.Process(); proc.EnableRaisingEvents = false; proc.StartInfo.FileName = "javaw"; proc.StartInfo.Arguments = "-jar stop.jar"; proc.Start(); } Firstly I had to use Threads in OnStart and OnStop. If not, an exception occurs complaining that the service is terminated because of doing nothing. Secondly, the service can be hooked up to windows smoothly. However, the service terminates a short while after it is started. I looked into the process monitor, only the service process stays alive for that short while, the javaw process never showed up, however. Is there anyone who knows how this can be fixed? It works fine in an ordinary console environment. I think it has something to do with Windows service.

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  • Extracting, Transforming, and Loading (ETL) Process

    The process of Extracting, Transforming, and Loading data in to a data warehouse is called Extract Transform Load (ETL) process.  This process can be used to obtain, analyze, and clean data from various data sources so that it can be stored in a uniform manner within a data warehouse. This data can then be used by various business intelligence processes to provide an organization with more of an in depth analysis of the current state of the company and where it is heading. A standard ETL process that might be used by a health care system may include importing all of their patients names, diagnoses and prescriptions in to a unified data warehouse so that trends can be spotted in regards to outbreaks like the flu and also predict potential illness that a patient might be affected by based on other patients with similar symptoms.

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  • Process Accelerators for BPM Suite

    - by JuergenKress
    This page contains documentation and installation downloads for the latest Oracle Process Accelerators version (11.1.1.7.1) Product / File Description File Size Download Documentation 28 MB OraclePADocumentation111171.zip Installation 665 MB OraclePA111171.zip Oracle Process Accelerators version (11.1.1.7.1) run on Oracle Business Process Management Suite 11.1.1.7. Please refer to the Installation Guide for the complete set of prerequisites SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Process Accelerators,BPM,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • pass custom environment variables to System.Diagnostics.Process

    - by Mike Ruhlin
    I'm working on an app that invokes external processes like so: ProcessStartInfo startInfo = new ProcessStartInfo(PathToExecutable, Arguments){ ErrorDialog = false, RedirectStandardError = true, RedirectStandardOutput = true, UseShellExecute = false, CreateNoWindow = true, WorkingDirectory = WorkingDirectory }; using (Process process = new Process()) { process.StartInfo = startInfo; process.Start(); process.BeginErrorReadLine(); process.BeginOutputReadLine(); process.WaitForExit(); return process.ExitCode; } One of the processes I'm calling depends on an environment variable that I'd rather not require my users to set. Is there any way to modify the environment variables that get sent to the external process? Ideally I'd be able to make them visible only to the process that's running, but if I have to programmatically set them system-wide, I'll settle for that (but, would UAC force me to run as administrator to do that?) ProcessStartInfo.EnvironmentVariables is read only, so a lot of help that is...

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  • Apache2/mod_fcgid/PHP Process Limits Not Respected

    - by Daniel
    I've recently moved to Apache2 / mod_fcgid / PHP from nginx / php_fpm. This is the second server on which I've made this migration, but it's used much less frequently than the first, which is working like a charm. The problem is in the PHP processes that it's spawning. In looking at the mod_fcgid documentation, it appears that the default for killing idle processes is 300 seconds; I've changed that to 20. At this point, I'd be fine if 300 would work - but it's not happening. It's been running for nearly a day now, and server-status shows 12 active processes: Process name: php5 Pid Active Idle Accesses State 19243 84879 14420 11 Ready Process name: php5 Pid Active Idle Accesses State 20954 82143 149 22 Ready 20947 82149 149 22 Ready 20953 82143 149 13 Ready Process name: php5 Pid Active Idle Accesses State 20589 82765 23644 72 Ready Process name: php5 Pid Active Idle Accesses State 17663 86103 2034 117 Ready Process name: php5 Pid Active Idle Accesses State 19862 83961 1976 91 Ready Process name: php5 Pid Active Idle Accesses State 18495 85825 5164 18 Ready Process name: php5 Pid Active Idle Accesses State 25463 75109 23948 24 Ready Process name: php5 Pid Active Idle Accesses State 2466 60019 60016 2 Ready Process name: php5 Pid Active Idle Accesses State 20729 82541 12592 23 Ready Process name: php5 Pid Active Idle Accesses State 22135 80616 46361 6 Ready PHP applications are not being served at this point - Apache is returning a 503. However, it is still serving the server-status module, and mod_mono/Mono 2.10 applications are still being served. The problem is with the PHP. /etc/apache2/mods-available/fcgid.conf... <IfModule mod_fcgid.c> AddHandler fcgid-script .fcgi FcgidConnectTimeout 10 FcgidMaxRequestsPerProcess 500 FcgidIdleTimeout 20 FcgidFixPathinfo 1 FcgidMaxProcesses 10 </IfModule> (heh - Max Processes isn't being respected either...) Of course, fcgid.conf is smylinked in mods-enabled.

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  • Any tool(s) for knowing the layout (segments) of running process in Windows?

    - by claws
    I've always been curious about How exactly the process looks in memory? What are the different segments(parts) in it? How exactly will be the program (on the disk) & process (in the memory) are related? My previous question: http://stackoverflow.com/questions/1966920/more-info-on-memory-layout-of-an-executable-program-process In my quest, I finally found a answer. I found this excellent article that cleared most of my queries: http://www.linuxforums.org/articles/understanding-elf-using-readelf-and-objdump_125.html In the above article, author shows how to get different segments of the process (LINUX) & he compares it with its corresponding ELF file. I'm quoting this section here: Courious to see the real layout of process segment? We can use /proc//maps file to reveal it. is the PID of the process we want to observe. Before we move on, we have a small problem here. Our test program runs so fast that it ends before we can even dump the related /proc entry. I use gdb to solve this. You can use another trick such as inserting sleep() before it calls return(). In a console (or a terminal emulator such as xterm) do: $ gdb test (gdb) b main Breakpoint 1 at 0x8048376 (gdb) r Breakpoint 1, 0x08048376 in main () Hold right here, open another console and find out the PID of program "test". If you want the quick way, type: $ cat /proc/`pgrep test`/maps You will see an output like below (you might get different output): [1] 0039d000-003b2000 r-xp 00000000 16:41 1080084 /lib/ld-2.3.3.so [2] 003b2000-003b3000 r--p 00014000 16:41 1080084 /lib/ld-2.3.3.so [3] 003b3000-003b4000 rw-p 00015000 16:41 1080084 /lib/ld-2.3.3.so [4] 003b6000-004cb000 r-xp 00000000 16:41 1080085 /lib/tls/libc-2.3.3.so [5] 004cb000-004cd000 r--p 00115000 16:41 1080085 /lib/tls/libc-2.3.3.so [6] 004cd000-004cf000 rw-p 00117000 16:41 1080085 /lib/tls/libc-2.3.3.so [7] 004cf000-004d1000 rw-p 004cf000 00:00 0 [8] 08048000-08049000 r-xp 00000000 16:06 66970 /tmp/test [9] 08049000-0804a000 rw-p 00000000 16:06 66970 /tmp/test [10] b7fec000-b7fed000 rw-p b7fec000 00:00 0 [11] bffeb000-c0000000 rw-p bffeb000 00:00 0 [12] ffffe000-fffff000 ---p 00000000 00:00 0 Note: I add number on each line as reference. Back to gdb, type: (gdb) q So, in total, we see 12 segment (also known as Virtual Memory Area--VMA). But I want to know about Windows Process & PE file format. Any tool(s) for getting the layout (segments) of running process in Windows? Any other good resources for learning more on this subject? EDIT: Are there any good articles which shows the mapping between PE file sections & VA segments?

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  • COM Pointers and process termination

    - by Tony
    Can an unreleased COM pointer to an external process (still alive) cause that process to hang on destruction? Even with TerminateProcess called on it? Process A has a COM interface pointer reference to Process B, now Process B issues a TerminateProcess on A, if some COM interface pointer to Process B in Process A is not released properly, could it be that the process hangs on termination?

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  • How to establish a two-way communication between Activity and Service in different process?

    - by steff
    Hi everyone, I'm working on establishing a two-way communication between an Activity and a Service which runs in a different process. Querying the process from the Activity is no big deal. But I want the process to notify the Activity on events. The idea behind it is this: the service runs independently from the actual app. It queries a webserver periodically. If a new task is found on the webserver the process should notify the activity. I found this thread over at AndDev.org but it doesn't seem to work for me. I've been messing around with BroadcastReceiver. I've implemented an interface which should notify the Activity but the problem is that the listener is always null since the Broadcast from the process is done via Intent, hence the class that extends BroadcastReceiver will be newly instantiated. How can I establish a 2-way communication? This has to be possible. Thanks for any help, steff

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  • Python Imaging: YCbCr problems

    - by daver
    Hi, I'm doing some image processing in Python using PIL, I need to extract the luminance layer from a series of images, and do some processing on that using numpy, then put the edited luminance layer back into the image and save it. The problem is, I can't seem to get any meaningful representation of my Image in a YCbCr format, or at least I don't understand what PIL is giving me in YCbCr. PIL documentation claims YCbCr format gives three channels, but when I grab the data out of the image using np.asarray, I get 4 channels. Ok, so I figure one must be alpha. Here is some code I'm using to test this process: import Image as im import numpy as np pengIm = im.open("Data\\Test\\Penguins.bmp") yIm = pengIm.convert("YCbCr") testIm = np.asarray(yIm) grey = testIm[:,:,0] grey = grey.astype('uint8') greyIm = im.fromarray(grey, "L") greyIm.save("Data\\Test\\grey.bmp") I'm expecting a greyscale version of my image, but what I get is this jumbled up mess: http://i.imgur.com/zlhIh.png Can anybody explain to me where I'm going wrong? The same code in matlab works exactly as I expect.

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  • IE9 development tools giving "Unable to attach to the process." error

    - by Urbycoz
    Notice: I have now rebuilt my machine to remove this bug, so I can no longer verify any answers. I recently installed Internet Explorer 9, and activated the development tools by pressing F12; I then clicked "script" and the "start debugging" button but I got the following error: Unable to attach to the process. Another debugger might be attached to the process. I get this message regardless of the site I am on (currently I'm on google.com). I have no other applications running, and have rebooted my machine. Can anyone suggest why this may be appearing?

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  • How to set a low process priority for everything spawned from a command prompt in XP?

    - by Binary Worrier
    As a developer, once or twice a week I run a full build on my XP dev machine. This will run at 100% cpu for 30 or 40 minutes, making my machine usless for anything other than basic browsing & email. Is there anyway I can specify that for a given process (i.e. a command prompt) it and any process spawned by it will hae a lower priority, say taking up no more than 60 - 70% of CPU, leaving my machine more usable. I don't mind the build talking 30 or 40% longer, if I still have use of my machine while it's running. Thanks BW P.S. I'd love to be able to throw more hardware at the problem, but that isn't under my control.

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  • Total network data sent/received of a non-daemon Linux process?

    - by leden
    I'm looking for a simple and effective way of measuring total bytes received/sent from a single process upon its termination. Basically, I am looking for a tool which has the interface similar to "time" and "/usr/bin/time", e.g. measure-net-data <prog_to_run> <prog_args> Received (b): XYZ Sent (b): ABC I know that there are many tools for bandwidth/network monitoring, but as far I can tell all of them are performing the measurements it real-time, which is inappropriate not only because of overhead but also because of the inconvenience - I would need to stop the program, capture the output of the tool and then kill it. I have seen that newer versions of Linux 2.6.20+ provide /proc/<pid>/io/ which contain the information I'm looking for; however, everything under /proc/<pid> when the process terminates, so I'm again back to the same problem as with any network monitoring tool.

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  • The Problem Should Define the Process, Not the Tool

    - by thatjeffsmith
    All around awesome tool, but not the only gadget in your toolbox.I’m stepping down from my SQL Developer pulpit today and standing up on my philosophical soap box. I’m frequently asked to help folks transition from one set of database tools over to Oracle SQL Developer, which I’m MORE than happy to do. But, I’m not looking to simply change the way people interact with Oracle database. What I care about is your productivity. Is there a faster, more efficient way for you to connect the dots, get from A to B, or just get home to your kids or to the pub for happy hour? If you have defined a business process around a specific tool, what happens when that tool ‘goes away?’ Does the business stop? No, you feel immediate pain until you are able to re-implement the process using another mechanism. Where I get confused, or even frustrated, is when someone asks me to redesign our tool to match their problem. Tools are just tools. Saying you ‘can’t load your data anymore because XYZ’ isn’t valid when you could easily do that same task via SQL*Loader, Create Table As Selects, or 9 other different mechanisms. Sometimes changes brings opportunity for improvement in the process. Don’t be afraid to step back and re-evaluate a problem with a fresh set of eyes. Just trying to replicate your process in another tool exactly as it was done in the ‘old tool’ doesn’t always make sense. Quick sidebar: scheduling a Windows program to kick off thousands if not millions of table inserts from Excel versus using a ‘proper’ server process using SQL*Loader and or external tables means sacrificing scalability and reliability for convenience. Don’t let old habits blind you to new solutions and possibilities. Of couse I’m not going to sit here and say that our tools aren’t deficient in some areas or can’t be improved upon. But I bet if we work together we can find something that’s not only better for the business, but is also better for you. What do you ‘miss’ since you’ve started using SQL Developer as your primary Oracle database tools? I’d love to start a thread here and share ideas on how we can better serve you and your organizations needs. The end solution might not look exactly what you have in mind starting out, but I had no idea I’d be a Product Manager when I started college either What can you no longer ‘do’ since you picked up SQL Developer? What hurts more than it should? What keeps you from being great versus just good?

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