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  • Oracle Brings Analytics to Project Management

    - by Sylvie MacKenzie, PMP
    Excerpt from PROFIT - ORACLE - by Alison Weiss  Nonprofit and for-profit organizations have many differences, but there is one way they are alike—managers struggle with huge amounts of data generated every day. Project data by itself has limited use—but any organization that can gain insight to make accurate predictions or to use resources more effectively can gain an operational advantage. Oracle’s Primavera P6 Analytics 2.0 business intelligence solution enables organizations using Oracle’s Primavera P6 Professional Project Management to do just that: identify critical issues and uncover trends in stores of project data. Primavera P6 Analytics provides management with the ability to look at not only how a single effort is progressing, but also how the entire organization is doing from a project perspective. The latest release includes new features that make it even easier to gather and analyze critical information. For example, the addition of geocoding gives Primavera P6 Analytics users the ability to track resources geographically on longitude and latitude and use a map to get an overall view of how projects, programs, and activities are deployed. “A nonprofit with relief projects in Vietnam, for example, can drill down to the project and get a world view and a regional view,” says Yasser Mahmud, vice president of product strategy and industry marketing in Oracle’s Primavera Global Business Unit. “Then they can drill down further to show statistics; key performance indicators; and how that program, portfolio, or project work is actually getting done.” The addition of new mobile capabilities to Primavera P6 Analytics puts deep-dive analysis into project managers’ hands with compatibility with major tablet operating systems. Now, nonprofits or for-profits working in remote locations can provide real-time visibility into projects to alert management if issues are occurring that need to be addressed immediately. “Primavera P6 Analytics generates information that can help organizations improve their utilization and trim down overall operating costs,” says Mahmud. “But more importantly, it gives organizations improved visibility.”

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  • Live Webcast: Discover Primavera Unifier - December 5th

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Join our live webcast to see what Primavera Unifier can do for you and your organization. We are very excited to introduce you to the newest addition to the Primavera product family, Primavera Unifier (formerly known as Skire Unifier). Attend this webcast and learn why this new cloud-based solution is the most comprehensive Enterprise Project Portfolio Management (EPPM) offering to manage the complete project lifecycle, from capital planning and construction to operations and maintenance. Save your seat: Register today for this online event and learn how the addition of Primavera Unifier can help your organization manage their projects and facilities with more predictability and financial control, improving profitability and operational efficiency

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  • How do you track existing requirements over time?

    - by CaptainAwesomePants
    I'm a software engineer working on a complex, ongoing website. It has a lot of moving parts and a small team of UI designers and business folks adding new features and tweaking old ones. Over the last year or so, we've added hundreds of interesting little edge cases. Planning, implementing, and testing them is not a problem. The problem comes later, when we want to refactor or add another new feature. Nobody remembers half of the old features and edge cases from a year ago. When we want to add a new change, we notice that code does all sorts of things in there, and we're not entirely sure which things are intentional requirements and which are meaningless side effects. Did someone last year request that the login token was supposed to only be valid for 30 minutes, or did some programmers just pick a sensible default? Can we change it? Back when the product was first envisioned, we created some documentation describing how the site worked. Since then we created a few additional documents describing new features, but nobody ever goes back and updates those documents when new features are requested, so the only authoritative documentation is the code itself. But the code provides no justification, no reason for its actions: only the how, never the why. What do other long-running teams do to keep track of what the requirements were and why?

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  • Database design suggestions for a configurable product eshop

    - by solomongaby
    Hello, I am biulding an e-shop that will have configurable products. The configurable parts will need to have different prices and stocks from the main product. What database design would be best in this case? I started with something like this. Features id name Features Options id id_feature value Products id name price Products Features id id_product id_feature value ( save the value from the feature-options for ease in search ) configurable (yes, no) The problem is that now I am stuck on how to save the configurable product features. I was thinking of saving their value as a json. But that will make saving price modification for a certain option difficult. How would you go about this ? Thank you.

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  • Scrum: What if the Product Owner has tasks?

    - by Lauren J
    I have just started working with a team that has picked up some aspects of Scrum (two week timeboxing) but not others (the team does not currently agree to all estimates or to the number of points in a sprint, but I'll change this soon.) The product owner is also a technical resource (scientist) with some development background. Is it appropriate to have the product owner's tasks (which mostly involve research) mixed in with the team's tasks (some of which are research and some development). I have looked at a lot of resources and not found an answer. Thanks!

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  • Visual Studio Packaging: Another version of this product is already installed

    - by Sam
    Hi All, I have a msi created for a project which uses C# & Jscript. version-1.0 is currently public. I want to release a bug-fixed version v-1.0.1 of this package but while testing it, I am getting "Another version of this product is already installed Installation of this version cannot continue.To configure or remove the existing version of this product, use Add/Remove program on the Control Panel". I want this bug-fixed version to install silently without asking user to uninstall and install new one. Please help me how can I achieve this, I am using visual studio 2008. Thanks in Advance! Sam

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  • Writing efficient open source product summary and promoting project

    - by galets
    I've been working on an open source project on sourceforge a few months ago. One thing I noticed is that a well written summary could make a huge difference for the product. I literally saw traffic going to almost nothing when I made a poor change to project summary. One more thing I noticed is that not only summary has to be appealing, but also take into consideration some technical aspects, such as (for example): contain all the necessary keywords for it to be searchable and produce the best match for a hypothetical search potential user will make in order to find it. Here comes the question now: can you share your tips and tricks for writing an efficient product summary, and otherwise promoting your project, whether it's on sourceforge or somewhere else?

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  • How to deal with 'bad' decision forced on you regarding basic software for your product

    - by raticulin
    Here is my situation, our product used to support several of the major databases. Now management has decided to move all products to MaxDB (aka SapDB previously), and even if we keep supporting some of the previous dbs, all new installations are on MaxDB. I am sure MaxDB is a great db and can support huge SAP installations. But from the point of view of a software developper, its a nightmare. Every time you need to do something not trivial (write an stored procedure, some fancy trigger...) and you google for some info, you get like 0.1% of the hits you would with things like MySql, PostgreSql or MSSql. Mailing lists are nearly non existant. SAP does support it commercially but it is not clear wether we'll buy support. And the decision cannot be rolled back. The product works with MaxDB, but with lots of inefficiency on development and a lot of frustration, is there something one could do?

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  • Fast dot product for a very special case

    - by psihodelia
    Given a vector X of size L, where every scalar element of X is from a binary set {0,1}, it is to find a dot product z=dot(X,Y) if vector Y of size L consists of the integer-valued elements. I suggest, there must exist a very fast way to do it. Let's say we have L=4; X[L]={1, 0, 0, 1}; Y[L]={-4, 2, 1, 0} and we have to find z=X[0]*Y[0] + X[1]*Y[1] + X[2]*Y[2] + X[3]*Y[3] (which in this case will give us -4). It is obvious that X can be represented using binary digits, e.g. an integer type int32 for L=32. Then, all what we have to do is to find a dot product of this integer with an array of 32 integers. Do you have any idea or suggestions how to do it very fast?

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  • API to lookup product information by UPC?

    - by officespace672
    Is there an API that allows lookup of product information by UPC? I know that Amazon has the Product Advertising API but don't think it can be used for any purpose other than sending traffic to amazon.com as per their license agreement here. Specifically, my application would not have the principal purpose of advertising and marketing the Amazon Site and driving sales of products and services on the Amazon Site Does such an API exist that I can do anything I want with the data? UPDATE I would want to use the API for my application, not create create such an API.

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  • Openerp - notify users by message when a product has been created

    - by vissu
    I am customizing OpenERP. I need to display a notification message to all "Purchase Managers" as soon as a product created by user. I saw a message is created under settings - Email - Messages by saying "Product Created". However it is not displaying for the managers under main menu Messaging - Inbox. I want put this message as notification for managers. However, not able to find any good documentation in Google. Correct me if I am missing any basic logic.

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  • Stuck part-way through installation of windows 7, upgrade product key, cannot cancel or finish installation

    - by user326520
    I'm trying to install Windows 7 (to get rid of Windows 8). I started the installation, cleared the minefield Microsoft has put in to stop me uninstalling 8, but forgot that my Windows 7 disk is an upgrade. So now I'm part-way through the 7 install. Can't go back, can't convince Microsoft that I have a valid key; I tried stopping the Windows 7 install and booting XP first, but I can't either - the unfinished Windows 7 install prevents that. Where's the way out? Update: Having spent some time with a Microsoft operative, I know why I can't install XP; this recent computer doesn't support IDE SATA mode, only AHCI. So the problem is: - straight install - key not valid - XP first before upgrade - XP cannot install due to newer HDD interface.

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  • When to implement: Together with or after the source product?

    - by Jeremy Oosthuizen
    Somebody recently relayed a prospect's question to me: How hard would it be to implement OUBI after the source product (CC&B, WAM or NMS) has already been implemented? Fact is that MOST non-OUBI Data Warehouse / Business Intelligence implementations take place after the source application(s) are in place and hopefully stable. If an organization decides that they need better reporting and management information, then the logical path (see The Data Warehouse Institute's Data Warehouse Maturity Model) is to a Data Warehouse -- no matter when their last applications were implemented. If there is a pre-built Data Warehouse for their specific application, or even for the desired business process in their industry, they're in luck. Else they have to design and build from scratch, using a toolset. The implementation of a toolset is unlike the implementation of OUBI which, like OBI Apps, contain pre-built ETL routines and user content. Much has been written before about the advantages of that. So, because OUBI is designed specifically for Oracle Utilities transactional products, we often implement them in parallel -- with OUBI lagging a little behind by necessity, like Reporting. Customers know from the start they're going to need the solution, and therefore purchase the products at the same time. My biggest argument FOR a parallel installation/implementation of OUBI with the source product is two-fold: - There could be things (which is the technical term for data elements) that customers figure out they need when implementing OUBI, which are often easier added to the source product's implementation project, than to add later; - OUBI's ETL often points out errors (severe or not) with converted data, which are easier to fix during the source product's implementation project, or it may even be impossible to fix afterwards. The Conversion routines sometimes miss these errors, because the source system can live with the not-quite-perfect converted data. If the data can't be properly extracted, i.e. the proper Dimensions linked to the Facts, then it can't get into OUBI. That means it can't be analyzed effectively along with the rest of the organization's data. Then there is also the throw-away-work argument, which may be significant. The operational / transactional system cannot go live without reports on Day 1. A lot of those reports would be taken care of by the implementation of OUBI. If OUBI is implemented after go-live, those reports STILL have to be built during the source product's implementation project, but they become throw-away after the OUBI implementation. I have sometimes been told that it is better to implement OUBI after the source product, because it cuts down on scope and risk for the source product's implementation project. All I can say to that, is bah humbug. No, seriously, given the arguments above, planning has to include the OUBI implementation and it has to be managed properly -- just like any other implementation. If so, it should not add any risk and it should be included in the scope from the start. The answer to the prospect's question is therefore that it is not that much more difficult; after all, most DW/BI implemenations are done like that. They just have to consider the points above.

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  • Windows XP Product Key for SP3 installation

    - by Ham
    I have an somewhat older Notebook with an original Windows XP Professional License Sticker underneath. This Notebook was erased completely once and now I want to install a new Windows XP Professional System on it using the key that's on the sticker. But there seems to be one problem: I am using an Windows XP Professional SP3 image I got from my university (thanks to MSDNAA). But somehow I cannot use the license key on the sticker with this installation. It keeps saying that this key is invalid. What can I do? Is this because I try to install a Win XP Professional with SP3 directly? Do I need another image to install this?

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  • Oracle Tutor: Create Accessible Content for the Disabled Community

    - by emily.chorba(at)oracle.com
    For many reasons--legal, business, and ethical--Oracle recognizes the need for its applications, and our customers' and partners' products built with our tools, to be usable by the disabled community. The following features of Tutor Author and Publisher software facilitate the creation of accessible HTML content for the disabled community.TablesThe following formatting guidelines will ensure that Tutor documents containing tables will be accessible once they are converted to HTML.• Determine whether a table is a "data table" or whether you are using a table simply for formatting. If it's a data table, you must use a heading for each column, and you should format this heading row as "table heading" style and select Table > Heading Rows Repeat.• For non data tables, it is not necessary to include a heading row.GraphicsTo create accessible graphics, add a caption to the graphic. In Microsoft Office 2000 and greater, right-click on the graphic and select Format Picture > Web (tab) > Alternative Text or select the graphic then Format > Picture > Web (tab) Alternative Text. Enter the appropriate information in the dialog box.When a document containing a graphic with alternative text is converted to HTML by Tutor, the HTML document will contain the appropriate accessibility information.Javascript elementsThe tabbed format and other javascript elements in the HTML version of the Tutor documents may not be accessible to all users. A link to an accessible/printable version of the document is available in the upper right corner of all Tutor documents.Repetitive dataIf repetitive data such as the distribution section and the ownership section are causing accessibility issues with your Tutor documents, you can insert a bookmark in the appropriate location of the document, and, when the document is converted to HTML, the bookmark will be converted to an A NAME reference (also known as an internal link). With this reference, you can create a link in Header.txt that can be prepended to each Tutor document that allows the user to bypass repetitive sections. Tutor and Oracle ApplicationsRegarding accessibility, please check Oracle's website on accessibility http://www.oracle.com/accessibility/ to find out what version of E-Business Suite is certified to work with screen readers. Oracle Tutor 11.5.6A and greater works with screen readers such as JAWS.There is no certification between Oracle Tutor and Oracle Applications because there are no related dependencies. It doesn't matter which version of the Oracle Applications you are running. Therefore, it is possible to use Oracle Tutor with earlier versions of Oracle Applications.Oracle Business Process Converter and Oracle ApplicationsOracle Business Process Converter (OBPC) converts Visio, XPDL, and Tutor models to Oracle Business Process Architect and Oracle Business Process Management. The OBPC is one of a collection of plugins to Oracle JDeveloper. Please see the VPAT as the same considerations apply.Learn MoreFor more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum. Emily ChorbaPrinciple Product Manager Oracle Tutor & BPM

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • PDU management interface has low availability - product flaw or isolated issue

    - by DeanB
    Our colocation provider has supplied us with APC AP7932 switched 0U PDUs as part of several cabinets they provide us. We have had a lot of trouble with the network management aspect of these PDUs, which I'll describe below. We are moving to cage space in the same datacenter, and plan to provide our own PDUs, so I'd like to determine which enterprise-grade PDUs have been reliable performers from a remote management perspective. Our colo-provided PDUs are configured to support management via an SSL web UI and via telnet. We updated the firmware on all of them to the current version as of NOV2011. They respond to pings reliably, and we have no reason to suspect a network layer issue. However, we experience frequent hangs, timeouts, disconnects, and general unavailability from the embedded management host in all of the PDUs. We occasionally have to restart the microcontroller on the PDU to recover from what appears to be an occasional hard fault. The outlets stay powered (thankfully), but the management aspect is so unreliable that it has become an ops liability - we can't be confident that we could get into the PDU to power cycle a host if we needed to. We have 3 PDUs that all exhibit identical behavior. There are many manufacturers of enterprise-grade 0U switched PDUs, all with comparable features. If I looked at the datasheet for our current PDUs, they would appear to be a good fit -- only with the benefit of suffering through using them do we know to avoid them. I'd like to avoid picking a PDU that looks fine on paper, but has similar reliability issues. What has been others' experience with switched PDUs? Is this level of flakiness normal?

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  • Storage product testing

    - by wildchild
    hello, I know this is out of place (being an active member here i am coming for the help from seniors) ,but i need some information regarding storage testing ,testing of Raid arrays, SCSI, SAS ,SATA and also test carried out on fabric manager(Cisco MDS series switches). I am aware that this is an administrative forum and i would really appreciate if you could direct me to the correct forum ar links where i can learn things . @ moderators-Sorry for posting at the wrong place,i would be deleting this as soon as i get the help. Thanks !

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  • Is it a good idea to appoint one of the scrum team member or scrum master as Product Owner?

    - by Sandy
    Lately we had a project, in which client was busy touring. As usual scrum team was formed, management decided to appoint our analyst as Product owner since Client won’t be able to participate actively. Analyst was the one who worked closely with client for requirement analysis and specification drafting. Client doesn’t have the time to review first two releases. Everything went smoothly until, client saw third release; he wasn’t satisfied with some functionalities, and those was introduced by make shift Product Owner (our analyst). We were told to wait till design team finished mock-up of all pages and client checked each one and approved to continue working. Scrum team is there, but no sprints – we finished work almost like classic waterfall method. Is it a good idea to appoint scrum team member or master as product owner? Do we need to follow scrum in the absence of client/product owner participation?

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  • It's hard to judge your own product. Is there a name for this issue?

    - by Epicmaster
    I was just talking to my partner about how hard it is to personally judge how good your product is after a while because you use it so often. You literally spend hours on your computer doing nothing but work on this Consumer Facing application, and you start to feel a little fatigue of using it over and over and over, at least a hundred times a day. You get scared this fatigue may mean the product you are building may have the same effect on the users and might mean you are doing something wrong. Is there a name for this in product development? For the fact that as a designer+ programmer+everything else, your product might not suck as much as you think simply because you spend way too much time with it, or a variation of this?

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  • Real-time Image Resize, Cropping and Caching Server Product

    - by Elijah
    I'm investigating what products are out there that will allow you to request images through a HTTP API in arbitrary image sizes. The server would behind a CDN but would still need to be able to handle a fair bit of traffic and be possibly load-balanced. I've been tasked with writing such a service, but I wanted to do some due diligence to see what commercial or open source solutions are out there. Google has not been particularly helpful. It may be because I have been searching for the wrong term. Third-party sites and services are out of the question because of corporate policies.

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  • Limit WSUS replication to only certain product classifications

    - by MDMarra
    I have four WSUS 3.0 SP2 servers that are geographically distributed. The server at our main site (we'll call it WSUS1), is the main WSUS server. All manual and auto-approvals happen here. The other three WSUS servers are replicas of this server. Currently, we are only controlling desktop OS updates through WSUS. I would like to control server OS updates through WSUS as well. There is no need for all of these server updates to be on WSUS servers at the remote sites. The only server that would need a copy of them is WSUS1. Is there a way to keep my current infrastructure as-is and add server OS updates only to WSUS1, even though the others are set up as replicas, or will I need to configure an additional WSUS server that's not replicated?

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  • Application Demos in UPK

    - by [email protected]
    Over the years, User Productivity Kit has expanded to include solutions to many project challenges. As of UPK 3.6.1, solutions are provided for pre and post application go-live learning, application testing, system documentation, presentation output, and more. New in UPK 3.6.1 are additional features that can be used effectively for application demo purposes. This can come in handy when you need to do a demo but don't want to show or can't show the live application. Maybe you're doing a presentation for a group of project stakeholders and want to focus on the business workflow implemented by the application rather than the mechanics of using it. Or possibly, you need to show the application but you're disconnected from any network preventing you from running the live application. In any of these cases, a presentation aid that represents the live application is what's needed. Previous versions of the UPK topic player would allow you to do this but would always show those UPK user interface elements that help a user learn the application. When you're presenting the narrative live, the UPK bubbles can be a distraction. UPK 3.6.1 provides some new features that allow you to control whether the bubbles display. There are two ways to hide bubbles in a topic. The first is a topic property that allows you to control bubbles across the entire topic. There are 3 settings for the Show Bubbles topic property. The default setting is Use frame settings which allows you to control whether bubbles display on a frame by frame basis. When you choose Always, the bubbles will always display regardless of the frame setting. The final choice is Never. Choosing Never will hide every bubble in your topic with one setting change. As with Always, choosing Never will ignore the frame setting. The second way to control the bubbles is at the frame level. First ensure that the topic's Show Bubbles property is set to Use frame settings. Navigate to the frame on which you want to turn off the bubble and click the Display bubble for this frame button to turn off the bubble. When you play the topic, the bubble will no longer be displayed. Depending on your needs, you might also use another longstanding UPK feature that allows you to control whether the action area displays on a frame. Just click the Action area on/off button to toggle its display. I've found the frame properties to be useful beyond creating presentation aids. When creating "See It!" only topics for more advanced users, I may hide the bubbles on some of the more straightforward frames. For example, if I have a form where one needs to fill out an address, I may display the first bubble in the sequence and explain what the subsequent steps are doing. I then hide bubbles on the remaining frames which are the more mechanical steps of entering the address. We'd like to hear your thoughts on this new UPK feature. Use the comments below to tell us how you've used it. John Zaums Senior Director, Product Development Oracle User Productivity Kit

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  • Smart Help with UPK

    - by [email protected]
    A short lesson on how awesome Smart Help is. In Oracle UPK speak, there are targeted and non-targeted applications. Targeted applications are Oracle EBS, PeopleSoft, Siebel, JD Edwards, SAP and a few others. Non-targeted applications are either custom built or other third party off the shelf applications. For most targeted applications you'll see better object recognition (during recording) and also Help Integration for that application. Help integration means that someone technical modifies the help link in your application to call up the UPK content that has been created. If you have seen this presented before, this is usually where the term context sensitive help is mentioned and the Do It mode shows off. The fact that UPK builds context sensitive help for its targeted applications automatically is awesome enough, but there is a whole new world out there and it's called "custom and\or third party apps." For the purposes of Smart Help and this discussion, I'm talking about the browser based applications. How does UPK support these apps? It used to be that you had to have your vendor try to modify the Help link to point to UPK or if your company had control over the applications configuration menus, then you get someone on your team to modify this for you. But as you start to use UPK for more than one, two or three applications, the administration of this starts to become daunting. Multiple administrators, multiple player packages, multiple call points, multiple break points, help doesn't always work the same way for every application (picture the black white infomercial with an IT person trying to configure a bunch of wires or something funny like that). Introducing Smart Help! (in color of course, new IT person, probably wearing a blue shirt and smiling). Smart help eliminates the need to configure multiple browser help integration points, and adds a icon to the users browser itself. You're using your browser to read this now correct? Look up at the icons on your browser, you have the home link icon, print icon, maybe an RSS feed icon. Smart Help is icon that gets added to the users browser just like the others. When you click it, it first recognizes which application you're in and then finds the UPK created material for you and returns the best possible match, for (hold on to your seat now) both targeted and non-targeted applications (browser based applications). But wait, there's more. It does this automatically! You don't have to do anything! All you have to do is record content, UPK and Smart Help do the rest! This technology is not new. There are customers out there today that use this for as many as six applications! The real hero here is SMART MATCH. Smart match is the technology that's used to determine which application you're in and where you are when you click on Smart Help. We'll save that for a one-on-one conversation. Like most other awesome features of UPK, it ships with the product. All you have to do is turn it on. To learn more about Smart Help, Smart Match, Targeted and Non-Targeted applications, contact your UPK Sales Consultant or me directly at [email protected]

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