Relevant Specs:
Windows 7 Professional 64-bit SP1
Outlook 2010 Version 14.0.7116.5000 (32-bit)
Original Symptom:
In outlook, I attempted to search for an email but nothing ever returned and the indicator kept going like it was searching.
Attempted Resolutions: I investigated the search options and with some research noticed the
Windows Service "
Windows Search" (SearchIndexer.exe) was not running.
I attempted to start it but I receive this error message: "
Windows could not start the
Windows Search service on Local Computer. Error 1067: The process terminated unexpectedly."
The Event Viewer gives this error entry:
Log Name: Application
Source: Application Error
Date: 6/3/2014 11:02:05 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ***REMOVED FOR POST***
Description:
Faulting application name: SearchIndexer.exe, version:
7.0.7601.17610, time stamp: 0x4dc0d019
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1677
Exception code: 0xc0000005
Fault offset: 0x000000000000940d
Faulting process id: 0x6a0
Faulting application start time: 0x01cf7f3cc83757c6
Faulting application path: C:\Windows\system32\SearchIndexer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 06424160-eb30-11e3-9555-843a4b07b336
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-03T15:02:05.000000000Z" />
<EventRecordID>602923</EventRecordID>
<Channel>Application</Channel>
<Computer>M6700-12011.ncaa.org</Computer>
<Security />
</System>
<EventData>
<Data>SearchIndexer.exe</Data>
<Data>7.0.7601.17610</Data>
<Data>4dc0d019</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18229</Data>
<Data>51fb1677</Data>
<Data>c0000005</Data>
<Data>000000000000940d</Data>
<Data>6a0</Data>
<Data>01cf7f3cc83757c6</Data>
<Data>C:\Windows\system32\SearchIndexer.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>06424160-eb30-11e3-9555-843a4b07b336</Data>
</EventData>
</Event>
The regular
windows search (from start menu) works fine, and if I reboot the machine the service starts up OK but as soon as it kicks off when I let the machine idle for long enough it crashes (same Event Viewer entry).
We also tried the Microsoft Utility to no avail. Has anyone seen this issue before?
