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• Suggestions for a Live chat software on websites for customer support?

  - by Munish Goyal

  Recommendations needed. We want to get in touch with customers via live chat. Requirements: chat window customisable to mingle with website theme (colors etc) preferably the window should be within webpage and not only pop-out/popup. ease of use by customer minimally intrusive should have triggers/Alerts to backend side. for ex: user is unable to fill-up signup form or something, we should be able to offer help to user and this chat window automatically shows to user. What is the cost ? UPDATE: After R&D we also narrowed down to comm100 and liveperson, and we will go with comm100. LP is best commerical soln. but comm100 is a good free soln. We go with comm100 as starting point. But it gives out exceptions alerts sometimes in the dashboard. Can it be configured for chat invitations triggered on certain conditions. Currently only a timebased trigger is available. Any other major difference between these two ?

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• What should a page's minimum word count be in order to be effectively indexed?

  - by ZakGottlieb

  I'm seeding a new site with hundreds of (high quality) posts, but since I am paying per word written, I'm wondering if anybody in the community has any anecdotal evidence as to how many words of content there should now be for a page to be counted just the same as a 700 word+ post, for example? I know there are always examples of pages ranking well with, for instance, 50 words or less of content, but does anyone have any strong evidence on what the minimum count should be, or has anyone read anything very informative in regards to this issue? Thanks a lot in advance!

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• What zoomable image viewers are there for websites?

  - by tog22

  What zoomable image viewers are there? By these I mean tools that one can embed in a website to let a user zoom in on and pan around a high res image, a canonical example being http://www.zoomify.com/ (see the demo on their home page). Comments on them are welcome. I'm personally looking for something simple and cheap/free which ideally doesn't require Flash, and will accept the answer that comes closest to these requirements. But others who find this question may have different requirements, so all suggestions will be helpful. I have of course searched; I've found Zoomify, http://www.openzoom.org/ and http://code.google.com/p/galapix/ but none seem to meet my requirements, though I could be wrong and others may have more expert comments on these.

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• What kind of spam is this?

  - by SSilk

  I realize this is a pretty vague question, but I occasionally get spam messages through my contact form on a Drupal 6 site. The contact form does not have any anti-spam protection (i.e. math question). The messages I get are all very similar and just jumbled junk, like below, so I think they're all from the same source. Example: ylsaf0V bpsdfuxnhjjd, [url=http://wwgfsggzgyjyjm.com/]wwgrfgzrgsjyjm[/url], [link=http://xmgvyghcuufvb.com/]xmjyhvyjyfjirovb[/link], http://frgxmdghrgruhfc.com/ Anyway, I'm just wondering what the point of such a message is. All the links are dead, it's illegible, and it's not trying to sell me a product or get me to do anything, so I'm a bit perplexed. Is there any way to tell where they're coming from? And how concerned should I be? To be clear, I'm not asking how to avoid them, I realize just adding a simple math challenge or captcha would likely do the job.

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• WebPermission Problem with godaddy hosting

  - by Werewolf

  I purchased a windows web host from Godaddy.com When I want to use an Email verification component (that wants to connect to the Internet) on my host, I get an error related to Web Permission denied. (ASP.NET 4) As I search, I found that Godaddy has changed web permission in ASP.NET and restrict some features of that. When I want to take web permission on my site, I get error 500 (Internal Server Error) Can I give permission to an assembly only or solve my problem in another way? I ask this question from Godaddy support team, but I didn't get any answers. Please help me :( Thanks all...

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• is a merchant account a requirment for a website to take payments

  - by calum

  I have had a quick look but couldn't see anything related. Basically, if we were to accept payments for events on our website, via paypal (essentially a Buy it now! button), as a business, do we need a merchant's account, or will a regular bank account be acceptable? I may have some confusion in terms. My understanding is you need a merchant's account to accept credit card payments, but as we are using PayPal, is this necessary? Thank you for any clarification. disclaimer - I've read What are some options for taking payments on my website? but it doesn't explicitly say if we require a merchant account or not. Thank you.

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• PHP code works on Chrome, but not on Firefox or IE (send email via HTML form) [on hold]

  - by Cachirro

  My brother has this form: <form id="lista" action="lista2.php" method="post"> <input name="cf_name" type="text" size="50" hidden="yes" class="obscure"> <input name="cf_email" type="text" size="50" hidden="yes" class="obscure"> <textarea name="cf_message" cols="45" rows="10" hidden="yes" class="obscure"> </textarea> <input type="image" name="submit" value="Enviar Lista por Email" src="imagens/lista_email.png" width="40" height="40" onclick="this.form.elements['cf_message'].value = lista_mail;this.form.elements['cf_name'].value = prompt('Escreva o seu nome:', '');this.form.elements['cf_email'].value = prompt('Escreva o seu email:', '');"> <input name="submit2" type="submit" value="Enviar" hidden="yes" class="obscure"> </form> That calls this PHP file: <?php if ( isset($_POST['submit']) ) { // Dados de autenticacao SMTP $smtpinfo['host'] = 'localhost'; $smtpinfo['port'] = '25'; $smtpinfo['auth'] = true; $smtpinfo['username'] = 'xxx'; $smtpinfo['password'] = 'xxx'; // Dados recebidos do formulario $nome = $_POST['cf_name']; $email = $_POST['cf_email']; $mensagem = $_POST['cf_message']; // Inclusão de ficheiro PEAR. Certifique-se que o PEAR está activado no seu alojamento require_once "Mail.php"; // Corpo da mensagem $body = "Nome: ".$nome; $body.= "\n\n"; $body.= nl2br($mensagem); $headers = array ('From' => $email, 'To' => $smtpinfo["username"], 'Subject' => 'Encomenda Website'); $mail_object = Mail::factory('smtp', $smtpinfo); $mail = $mail_object->send($smtpinfo["username"], $headers, $body); if ( PEAR::isError($mail) ) { echo ("<p>" . $mail->getMessage() . "</p>"); } else { echo ('<b><font color="FFFF00">Mensagem enviada com sucesso.<br><br></b>Seu email: ' . $email . '<br><br></font>'); }} ?> This basically sends an email with some selected products, name and email. The problem is that it works perfectly on Chrome, but not on FF or IE. When the submit image is pressed, the URL changes to the PHP file, but it displays a blank page. After display errors activated: ini_set('display_errors',1); ini_set('display_startup_errors',1); error_reporting(-1) FF/IE display blank page and email isn't sent, Chrome sends the email and displays this: Strict Standards: Non-static method Mail::factory() should not be called statically in /var/www/vhosts/[site url]/httpdocs/lista2.php on line 33 Strict Standards: Non-static method PEAR::isError() should not be called statically, assuming $this from incompatible context in /usr/share/php/Mail/smtp.php , dont know if it helps So, what is causing the email to be sent on chrome and not on FF or IE? Thank you.

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• High Traffic Web Host Solution? [duplicate]

  - by Calsy

  Possible Duplicate: How to find web hosting that meets my requirements? Im currently shopping around for a web host for our website we are hoping to release in the near future. This is my first real step into this area. Just wondering what I should be looking for. It is an ASP.net MVC website with an MS SQL Server backend. I need to know that the server will not buckle if the traffic booms. Currently im looking at a managed dedicated server from singlehop. Does anyone know any better or have any advice.

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• H1 vs H2 vs Other for website title/logo and SEO

  - by Ilian Iliev

  It is a common practice for front-end developers to put the website title or logo in H1 tag and the title in H2. But most of the time the title of the page/article is more important because it caries the content value. So my question is what is the best approac from semantic and seo viewpoint. Examples: logo - H1, title - H1 logo - H1, title - H2 logo - H2, title - H1 logo - other tag, title - H1 Provided other variants if you think they will have bigger effect.

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• Opinions on .gr (Greek) registrars?

  - by Marc Bollinger

  None of the previous questions tackle some of the one-off (or further) countries' registries, beyond .co.uk, .it, et al. or else I'd have found an answer myself. I'm just looking for information for a vanity domain, so obviously I'm alright without an answer, but it's an unasked question (or at least, unanswered), and I'm not exactly in a hurry to give my credit card information over country lines, sight unseen.

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• Keeping rackspace vserver alive

  - by mit

  It appears to me that rackspace somehow freezes cloud VMs after some idle time. This means the first page request to a php page takes much longer to respond than the subsequent requests. This is in some cases good, in other cases not acceptable. I am actually querying a machine with wget from a different host now to keep it "alive". But I wonder what frequency would be necessary. Does anyone know the time period after which they send a VM to "sleep"? I guess it would be some minutes. EDIT: There is absolutely no caching involved on the php site. It just recently moved from another vhost and there was never such latency on the first request.

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• First Project a big one, How much should we charge?

  - by confuzzled

  Two of my cousins and I started a freelance computer repair/web design business just to make some money on the side during college, and received our first major web design project about three weeks ago. Now we've created websites before, but it was mostly for family businesses and have never really charged money, and most of the websites have been static, and don't really require a CMS. This project, however, was a big one (for us anyways). We created a news site that had several categories, we created the banners, we created a classifieds page (not a web app just something static that they control). Several links, a few graphical assets, CSS drop down menu, RSS feed from a different news site, weather, all the normal stuff you would find on a regular news site. On top of that we put in all the usual Joomla stuff (search, Jcomments, Jslide pictures, JCE, etc.). Then we uploaded the first 10 articles they gave us, and we are going to train them how to use Joomla. Now, at first we decided for 700 dollars. I assumed they just wanted a simple blog like website where they can upload articles. But then we had a meeting, and they asked for a lot more. Note: we did not hard code the template from scratch, but customized the gantry framework to fit their needs. We did code quite a bit however. I estimate that we put in about 50-60 hours in total. I'm wondering if 700 dollars is a bit low, this price is definitely not set in stone. Please keep in mind that this is our first project, and we are newbies, please be kind. Thank You!

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• build my own CDN service

  - by user5332

  I have two servers, both with self domain 1st www.myexample1.com 2nd www.myexample2.com and now I would like to setup CDN of www.myexample1.com to www.myexample2.com but I dont know how setup DNS or Apache that, so both servers served files for www.myexample1.com request ... I don't need solve databases, sessions or someting else... but I need know, how to do that both server will available as www.myexample1.com

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• Wordpress plugin installation error.

  - by Steve

  I'm trying to upload secure-wordpress.1.0.6, and I receive the following error: Warning: touch() [function.touch]: open_basedir restriction in effect. File(/abs_path/wordpress/tmp/secure-wordpress.tmp) is not within the allowed path(s): (/abs_path/:/abs_path/:/usr/local/lib/php:/tmp/php_upload) in /abs_path/public/www/wordpress/wp-admin/includes/file.php on line 199 Download failed. Could not create Temporary file. The /wp-content folder and all it's subfolders have 777 permission. I've added the following two lines to wp-config.php: putenv('TMPDIR='.ini_get('upload_tmp_dir') ); define('WP_TEMP_DIR', ABSPATH .'wp-content/uploads/'); What else should I try? I am using Wordpress 3.04 in a PHP 4.49 environment.

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• Is there a better way to have a two column website with header and footer, equal height columns and stretchy column widths? [closed]

  - by Seamus

  I wrote a website a while ago that is a little messy in how it does things. I used this CSS template and this equal height columns trick. I have not one but two container divs and I can't remember what they're doing. So I'm thinking of re structuring the thing from scratch, and possibly making use of the more "semantic" html5 tags like <nav> and so on at the same time. The question is: is there a better way to achieve a site structure with these properties: 2 equal height main columns (with widths as percentages of the available real estate, not explicitly stated) both a header and footer element that stretch the whole width of the total of the two main columns That allows the use of semantic html5 tags instead of meaningless divs

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• Sidebar for Navigation in Website

  - by Johnson Smith

  I want to have a sidebar in my website with navigation in it. I will use script like phpBB etc. but I want sidebar to be displayed on every page. So I am thinking about making a Sidebar in HTML and then using frame tag for displaying other pages/scripts. But as Frames are getting obsolute, Is there any other method to display a sidebar in everypage without using frames and without adding html coding on every page?

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• Choosing open source vs. proprietary CMS

  - by jkneip

  Hi- I've been tasked with redesigning a website for a small academic library. While only in charge of the site for 6 months, we've been maintaining static html pages edited in Dreamweaver for years. Last count of our total pages is around 400. Our university is going with an enterprise level solution called Sitefinity, although we maintain our own domain and are responsible to maintain our own presense. Some background-my library has a couple Microsoft IIS servers on which this static html site has been running. I'm advocating for the implementation of a CMS while doing this redesign. The problem is I'm basically the lone webmaster so I have no one to agree or disagree with my choice. There are also only 1-2 content editors right know for the site but a CMS could change that factor. I would like to use the functionality of having servers that run .NET and MS SQL but am more experience setting up and maintaining open source software like Wordpress or Drupal on web hosts. My main concern is choosing a CMS that will be easy to update / maintain / deal with upgrades (i.e., support) in case I'm not there in the future. So I'm wondering how to factor in the open source CMS vs. a relatively inexpensive commercial CMS decision and whether choosing PHP/MySQL vs. ASP.net framework for development environment will play into my decision. Thanks for any input that can be offered based on the details I've given. Thanks, Jason

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• What are the hard and fast rules for Cache Control?

  - by Metalshark

  Confession: sites I maintain have different rules for Cache Control mostly based on the default configuration of the server followed up with recommendations from the Page Speed & Y-Slow Firefox plug-ins and the Network Resources view in Google's Speed Tracer. Cache-Control is set to private/public depending on what they say to do, ETag's/Last-Modified headers are only tinkered with if Y-Slow suggests there is something wrong and Vary-Accept-Encoding seems necessary when manually gziping files for Amazon CloudFront. When reading through the material on the different options and what they do there seems to be conflicting information, rules for broken proxies and cargo cult configurations. Any of the official information provided by the analysis tools mentioned above is quite inaccessible as it deals with each topic individually instead of as a unified strategy (so there is no cross-referencing of techniques). For example, it seems to make no sense that the speed analysis tools rate a site with ETag's the same as a site without them if they are meant to help with caching. What are the hard and fast rules for a platform agnostic Cache Control strategy? EDIT: A link through Jeff Atwood's article explains Caching in superb depth. For the record though here are the hard and fast rules: If the file is Compressed using GZIP, etc - use "cache-control: private" as a proxy may return the compressed version to a client that does not support it (the browser cache will hold files marked this way though). Also remember to include a "Vary: Accept-Encoding" to say that it is compressible. Use Last-Modified in conjunction with ETag - belt and braces usage provides both validators, whilst ETag is based on file contents instead of modification time alone, using both covers all bases. NOTE: AOL's PageTest has a carte blanche approach against ETags for some reason. If you are using Apache on more than one server to host the same content then remove the implicitly declared inode from ETags by excluding it from the FileETag directive (i.e. "FileETag MTime Size") unless you are genuinely using the same live filesystem. Use "cache-control: public" wherever you can - this means that proxy servers (and the browser cache) will return your content even if the rest of the page needs HTTP authentication, etc.

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• How to structure my AdWords campaign for testing and different groups of keywords?

  - by Romain Dorange

  I am starting an AdWords campaigns and I will measure conversion rates using the AdWords conversion tracking pixel. Conversion might be account creation or a concrete sale. As it will be a test campaign to have some insights on CTR, CR, etc... on the future, I am likely to try several configurations: Two different ads with different landing URL and messages: one with a focus on the product / the other will contains a discount embedded in the URL. 4 different groups or themes of keywords. I guess I have to build 4 ads groups based on the keywords 2 ads with the different messages assign the two ads to each ads groups follow the campaign precisely in the ads tabs where I can see the effectiveness of each Ads per Ads Groups (for a total of 8 lines of reporting) Also, what are the key performance indicators that I can have from an AdWords campaign to measure global effectiveness? measure of return on investment from concrete sales (tracking pixel with e-commerce tag on confirmation page) measure o return on investment from leads acquisition (tracking pixel on account creation) measure of traffic increase with the campaign

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• Access denied 403 errors after migrating my site

  - by AgA

  I've recently migrated my Joomla site from one shared hosting to another with Hostgator. GWT notified me about many 403 access denied pages. I've checked with Firebug too, and even though browser is displaying full page correctly but http return is 403. I've checked the home page but it's correctly returing 200 response. The same is shown by Fetch as Google in GWT(pasted this in the bottom). The site is 3 years old and I regularly do such migrations. I've copied the files and database "AS IS". I've even cleared all the caches but no luck. There is only one change: previously the site was primary domain but now it's add-on one. What could be the issue? This is how Googlebot fetched the page. Fetch as Google URL: http://MYSITE.COM/-----------------REMOVED.html Date: Thursday, June 20, 2013 at 10:32:14 PM PDT Googlebot Type: Web Download Time (in milliseconds): 3899 HTTP/1.1 403 Forbidden Date: Fri, 21 Jun 2013 05:32:15 GMT Server: Apache P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM" Expires: Mon, 1 Jan 2001 00:00:00 GMT Cache-Control: post-check=0, pre-check=0 Pragma: no-cache Set-Cookie: 0e4f6b53991c80cf39d57a6db58bb58d=ee2d880e8db0f1fc03c5612ea5a77004; path=/ Last-Modified: Fri, 21 Jun 2013 05:32:19 GMT Keep-Alive: timeout=5, max=75 Connection: Keep-Alive Transfer-Encoding: chunked Content-Type: text/html; charset=utf-8 <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-gb" lang="en-gb" > <head> <base href="http://www.mysite.com/-----------------rajiv-yuva-shakthi-programme-finance-planning.html" /> <meta http-equiv="content-type" content="text/html; charset=utf-8" /> <meta name="robots" content="index, follow" /> <meta name="keywords" content="" /> <<<<<<TRIMMED>>>>>>>>>>>>>>

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• Webserver insists on opening "blog1.php" instead of "index.php"

  - by pepoluan

  I'm at my wits' end. I have just ripped out a website and in the process of rebuilding everything. Previously, the 'home page' of the website is a blog, with the address "www.mydomain.com/blog1.php". After exporting everything, I deleted the whole directory, and -- based on request -- immediately create a blog/ directory. The idea is to get the blog back up as soon as possible, and temporarily redirect people accessing www.mydomain.com to the blog. Accessing the blog via http://www.mydomain.com/blog/ works. So I put in an index.php file containing a (temporary) redirect to the blog's address. The problem: The server insists on opening blog1.php instead of index.php. Even after we deleted all the files (including .htaccess). And even putting in a new .htaccess file with the single line of DirectoryIndex index.php doesn't work. The server stubbornly wants blog1.php. Now, the server is actually a webhosting, so I have no actual access to it. I have to do my work via cPanel. Currently, I work around this issue by creating blog1.php; but I really want to know why the server does not revert to opening index.php. Did I perhaps miss some important settings in the byzantine cPanel menu page?

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• Is there a class or id that will cause an ad to be blocked by most major adblockers?

  - by Moak

  Is there a general class or ID for a html element that a high majority of popular adblockers will block on a website it has no information for. My intention is to have my advertisement blocked, avoiding automatic blocking is easy enough... I was thinking of maybe lending some ids or classes from big advertisment companies that area already being fought off quite actively. right now my html <ul id=partners> <li class=advertisment><a href=# class=sponsor><img class=banner></a></li> </ul> Will this work or is there a more solid approach?

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• Should I prevent search engines indexing tag/category pages?

  - by Macha

  On my site, I currently have no special rules for search engines. It is a blog, statically generated using a Python program. When I search for some of my articles on Google, there is usually a tag or category page included in the results. Sometimes it even ranks ahead of the article itself. Obviously, as these links aren't always going to have the article on them, this aren't the results I want people to click on. So, I'm thinking of setting noindex on these pages. Is there any possible downside to doing so? Is this possible to do via robots.txt, or do I have to add it to all the relevant templates? All I can find for robots.txt are ways to stop the search engine crawling those pages, which isn't what I want - while I don't want them indexed, it's still the only surefire way to find all my blog posts.

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• High quality/performance shared hosting (in northern Europe)

  - by Bente

  I work as a web developer on almost all levels. However, my typical customer is a 1-5 guys running some sort of consulting business. They have (or want) a web page with some kind of CMS so the can perform most (or all) editing themselves. I normally opt for Concrete5 as my default CMS because it's the most user friendly (and free) CMS I have found. My good recurring customers I host on my own server as a service, but I need a good host for the customers where I want to deliver a product and not be responsible for whatever may happen in the future. However, I still struggle with hosting! Experience shows that the typical ~1$ shared hosting is waaay to slow to run concrete5 smoothly, and a VPS is out of the question because I don't want to maintain it. So, where can I find as fast (from northern Europe), reliable, shared host where I can put a site and don't have to worry about the server going down or being unmaintained. I expect this should cost around $10-$20 but I'm open to all kinds of suggestions because different customers have different budgets.

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• Does the EU cookie law apply to an EU site that is hosted outside of the EU?

  - by mickburkejnr

  I have been reading up about this EU cookie law, and have also had in depth conversations with my girlfriend who is a solicitor/lawyer and with colleagues while building websites. While we are now working towards implementing a way to abide by the EU law, I have thought of something which no one really knows the answer to and has caused a few arguments. It's my understanding that any website in the EU must abide by these cookie laws, which is understandable. However, say if I were to have a .co.uk or .eu domain name pointing to a website which is hosted in America for example, do I still need to abide by the EU laws even though the website is hosted outside of the EU? One person I have asked has said that because the domain name is .co.uk or .eu (a European TLD) then the website is still accountable under EU law. Another person I have asked has said because the actual website is held outside of the EU, it doesn't actually have to bother with this law.

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