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  • Handling & processing credit card payments

    - by Bob Jansen
    I'm working on program that charges customers on a pay as you go per month modal. This means that instead of the customers paying their invoices at the start of the month, they will have to pay at the end of the month. In order to secure the payments I want my customers credit card information stored so that they can be charged automatically at the end of the month. I do not have the resources, time, or risk to handle and store my customers credit card information on my servers and am looking for a third party solution. I'm a tad overwhelmed by all the different options and services that are out there and was wondering if anyone with experience have any recommendations and tips. I'm having difficulty finding services that allow me to to store my customers credit card information and charge them automatically. Most of them seem to offer an invoice styled approach.

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  • What parameters to use to compare GUI frameworks / toolkits?

    - by gooli
    I'm doing some research on the best GUI toolkit to use for future products at the company. We're talking about a fairly large organizations with quite a bit of code and a complete rewrite project in planning. Don't ask. Anyway, I'm trying to create a list relevant parameters to judge the toolkits. What would you use to drive the comparison? Here's what I've got so far: Maturity Ease of development Ease of prototyping Ease of maintenance Size of hiring pool Available knowledge at the company Training costs Community size Community level of expertise (how hard to find good answers to complex problems) Amount of expert-level books available Ability to interface to other technologies Deployment considerations Visual aesthetics Ability to access OS resources Multiple monitor support (something that might come in handy in our particular application)

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  • Rationale behind freeware projects

    - by VexXtreme
    I've seen some freeware projects in the past where the author(s) invested a significant amount of their personal time and resources and never even considered charging for the software. A lot of these projects were donation based, and from what I've heard, donationware can never be a viable business model (even to simply support development costs) because most people choose not to donate if given an option. A lot of these projects eventually shut down because their authors could not sustain them further. Granted, some people simply like making the community happy (or something), but if you're struggling to keep your project alive, why not charge some small amount such as $10 simply to stay operational? If people find your software useful (and a lot of people found those projects VERY useful) they won't have a problem paying such a small amount. The question is: if you have a popular app that people like and download in great numbers, why not put a price tag on it? Why do it for free?

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  • How to Use the New Task Manager in Windows 8

    - by Chris Hoffman
    The Task Manager in Windows 8 has been completely overhauled. It’s easier-to-use, slicker, and more feature-packed than ever. Windows 8 may be all about Metro, but the Task Manager and Windows Explorer are better than ever. The Task Manager now manages startup programs, shows your IP address, and displays slick resource usage graphs. The new color-coding highlights the processes using the most system resources, so you can see them at a glance. Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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  • What to answer to a customer who asks which one of two equivalent technologies must be used?

    - by MainMa
    As a freelancer, I am often asked by my customers what they must choose between similar elements, neither of which being better than another. Examples: “Do I need my e-commerce website be in PHP or ASP.NET?” “Do I need to host this ordinary web service in Cloud or use an ordinary hosting service?” “Which one is better for my new website: MySQL or Oracle?” etc. There is maybe at most 1% of cases where the choice is relevant, and there is a real, objective reason to use one over another, based on the precise metrics and studies. In all other cases, it doesn't matter at all. It is totally, completely irrelevant, either because there are no implications¹, or because those implications are too small to be taken in account², or, finally, because it's impossible to predict those implications³. If you know one thing and not another one, the answer to those questions is easy: “You can either write the application in C# or Java, both being probably equivalent in your case. Note that I'm a C# developer, so if you choose Java, I would not be able to work on your project and you would need to find another freelancer.” When you know both technologies, you can't answer that. In this case, how to explain to the customer that the question he asks is subject to flamewar and has no real consequences on his project? In other words, how to explain that you've chosen to use one technology rather than an equivalent one for the reasons related to human resources, without giving the impression to be unprofessional or to not care about the project? ¹ Example: Is MySQL better (worse?), performance-wise, compared to Oracle, for a personal website which will be accessed by, oh, let's be optimistic, two people per day? ² Example: for a given project, I was asked to asset if Windows Azure hosting would be cheaper than the hosting of the same application on a well-known ASP.NET hosting provider. The cost revealed to be exactly the same. ³ Example: your customer have an idea of a future application (the idea itself being extremely vague). There is no business plan, no requirements, nothing at all. Just an idea. You are asked if Java is better than C# for this app. What do you answer?

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  • 2D XNA Game Engine with a Good Wiki [closed]

    - by gcx
    I'm a newbie game developer. I'm planning to develop a XBOX (with a Kinect to double the fun) game. I've researched some 2D game engines that i can use in my project. After some research I've found IceCream engine and it looks delicious with its Milkshake editor. But I can't seem to find "working" game source examples for that engine and its own website's tutorial is not very sufficent. (If you are familiar with this engine) do you know any community that has helpful resources for this particular engine? If not, which engines do you recommend (that has a great wiki) for a XNA based XBOX - Kinect game?

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  • Oracle Enterprise Taxation and Policy Management Self Service v1.0 is Now Available

    - by user722699
    New tax product - Oracle Enterprise Taxation Policy Management Self Service is now available. The solution provides tax and revenue authorities with a single citizen portal – powered by Oracle Policy Automation for Public Sector, Oracle WebCenter, Oracle Application Development Framework and Oracle SOA Suite – that can integrate across multiple tax types and tax processing systems. Oracle Enterprise Taxation and Policy Management Self Service enables tax and revenue authorities to quickly provide more taxpayer services online – such as the ability to make payments, contact the tax agency with questions and requests or receive self-guided automated assistance with policies and tax law.  Tax and revenue authorities can implement Oracle Enterprise Taxation and Policy Management Self Service – an out-of-the-box solution – quickly and easily, and lower the cost of taxpayer service operations by promoting a broader set of taxpayer self service features.  Resources: ·         Datasheet: http://www.oracle.com/us/industries/public-sector/ent-taxation-policy-service-ds-1873518.pdf ·         Documentation: http://docs.oracle.com/cd/E38189_01/index.htm ·    

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  • Developing a computer system based on Nand2Tetris [on hold]

    - by Ryan
    I recently finished a book called Nand2Tetris (nand2tetris.org) where I built my own computer system from scratch with its own machine language, assembly code, and a high level language called Jack that's translated to Hack binary. However, I feel like the "computer" I built throughout the course of this book (called the Hack computer) is a bit too simple for various reasons: 1) There are only two registers (D and A), whereas most computers have much more 2) Peripheral devices like mouse and keyboard have to be directly implemented 3) Peripheral devices use a pre-planned shared memory map to communicate with the CPU instead of using interrupts (which aren't covered at all) 4) Jack (the high level language) code doesn't compile to Assembly code directly, instead it compiles to an intermediate language, which in turn gets translated to Assembly. 5) There is no ROM or permanent storage device, everything is stored in RAM 6) No support for colored monitor, networking or sound I would like to build a more complicated computer system now based on what I've learned from Nand2Tetris. Does anyone know of any good resources or books to get started on this? (BTW by computer system I mean software that can emulate the hardware of a virtual computer with its own unique instruction set)

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  • On Golf Tournaments & Installers

    - by Geertjan
    I've been in touch recently with Ann Maybury, who is creating a golf tournament roundrobin manager for senior citizens in Palm Desert, California. The application is created on the NetBeans Platform and looks as follows, very neat and professional: Ann has been working on wrapping up the application for distribution and needs to include the JRE, since end users of the application don't necessarily have the JRE installed when they install the application. Several blogs and articles are available for creating and customizing installers for NetBeans Platform applications, as well as for bundling the JRE and other resources, though there are some gaps and inccuracies in those documents. However, now there's a new official tutorial, for the first time: http://platform.netbeans.org/tutorials/nbm-nbi.html The above is focused on Ant builds and Windows, specifically, and doesn't cover Maven scenarios, for which there'll be a separate tutorial soon. Feedback on the above new tutorial is very welcome, as always.

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  • Common SOA Problems by C2B2

    - by JuergenKress
    SOA stands for Service Oriented Architecture and has only really come together as a concrete approach in the last 15 years or so, although the concepts involved have been around for longer. Oracle SOA Suite is based around the Service Component Architecture (SCA) devised by the Open SOA collaboration of companies including Oracle and IBM. SCA, as used in SOA suite, is designed as a way to crystallise the concepts of SOA into a standard which ensures that SOA principles like the separation of application and business logic are maintained. Orchestration or Integration? A common thing to see with many people who are beginning to either build a new SOA based infrastructure, or move an old system to be service oriented, is confusion in the purpose of SOA technologies like BPEL and enterprise service buses. For a lot of problems, orchestration tools like BPEL or integration tools like an ESB will both do the job and achieve the right objectives; however it’s important to remember that, although a hammer can be used to drive a screw into wood, that doesn’t mean it’s the best way to do it. Service Integration is the act of connecting components together at a low level, which usually results in a single external endpoint for you to expose to your customers or other teams within your organisation – a simple product ordering system, for example, might integrate a stock checking service and a payment processing service. Process Orchestration, however, is generally a higher level approach whereby the (often externally exposed) service endpoints are brought together to track an end-to-end business process. This might include the earlier example of a product ordering service and couple it with a business rules service and human task to handle edge-cases. A good (but not exhaustive) rule-of-thumb is that integrations performed by an ESB will usually be real-time, whereas process orchestration in a SOA composite might comprise processes which take a certain amount of time to complete, or have to wait pending manual intervention. BPEL vs BPMN For some, with pre-existing SOA or business process projects, this decision is effectively already made. For those embarking on new projects it’s certainly an important consideration for those using Oracle SOA software since, due to the components included in SOA Suite and BPM Suite, the choice of which to buy is determined by what they offer. Oracle SOA suite has no BPMN engine, whereas BPM suite has both a BPMN and a BPEL engine. SOA suite has the ESB component “Mediator”, whereas BPM suite has none. Decisions must be made, therefore, on whether just one or both process modelling languages are to be used. The wrong decision could be costly further down the line. Design for performance: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: C2B2,SOA best practice,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • What route to take to become a systems developer?

    - by Ramin
    In the past I have done a lot of Java and Python coding. Mostly, I worked on web apps and some simple console or gui apps. I also have a formal education in computer science. What route should I take to become a systems developer? I always did like C++, but never had a chance to use it for anything. Would mastering C++ be one of the steps? If so what resources can you suggest? Also, I would like to know how much different is the work between plain old development and systems development. There seem to be a lot of overlapping between the two.

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  • Peer code review for full application

    - by bswinnerton
    My sincerest apologies if this is the wrong place to post something like this, but this seemed like the best fit. I was wondering if there are any websites or resources for a full site peer code review. I'm new to Ruby specifically and want to make sure that my logic is following the overall best standards. I've pieced together multiple different tutorials and I feel like while my understanding is getting better, it'd be great if the overall structure of such an application could be critiqued, and for someone that doesn't really know another Ruby developer - I find that I've run into a roadblock and don't want to develop bad habits now.

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  • How to Disable or Uninstall Android Bloatware

    - by Chris Hoffman
    Manufacturers and carriers often load Android phones with their own apps. If you don’t use them, they just clutter your system and sometimes in the background, draining resources. Take control of your device and stop the bloatware. We’ll be focusing on disabling – also known as “freezing” bloatware here. It’s a safer process than uninstalling the bloatware completely, and is also easier to accomplish with free apps. HTG Explains: Learn How Websites Are Tracking You Online Here’s How to Download Windows 8 Release Preview Right Now HTG Explains: Why Linux Doesn’t Need Defragmenting

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  • The JavaFX Community Site on Java.net

    - by Tori Wieldt
    Community activity surrounding JavaFX has been steadily growing, with tweets, blog posts, and projects increasing in number. We are pleased to announce that there is now a JavaFX community site on Java.net at the following URL: javafxcommunity.com  This site is an aggregator of JavaFX information, where you can find links to JavaFX blog posts, tweets, and other resources.  Gerrit Grunwald and Jim Weaver are the community leaders for this site, and they welcome your feedback on how to make the JavaFX Community site more useful to you! Learn more on Jim Weaver’s Rich-Client Java Blog. 

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  • What do you use to organize your team knowledge?

    - by Stefano Verna
    Last year, me and three good old friends of mine founded a small web/mobile development team. Things are going pretty well. We're learning a lot, and new people are joining the group. Keeping knowledge always updated and in-sync is vital for us. Long emails threads are simply not the way to go for us: too dispersing and confusing, and hard to retrieve after a while. How your team manages and organizes common knowledge? How do you collect and share useful resources (articles, links, libraries, etc) inside your team? Update: Thanks for the feedback. More than using a wiki to share team common procedures or informations, I'd like to share external links, articles, code libraries, and be able to comment them easily within my team. I was particularly interested in knowing if you're aware of any way/webservice to share a reading list with a team. I mean, something like Readitlater/Instapaper, but for teams, maybe with some stats available, like "# of coworkers who read it".

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  • How do I pick up a new language quickly, given I know several others?

    - by Mark Trapp
    One type of question that keeps coming up on Programmers.SE is how to learn a specific language, given you know several others (usually through a lot of experience or education). In some cases, however, one might need to get up to speed quickly for a job, or for personal development, or even to check out a hot new platform. In your experience, what general strategies have you used to pick up a new language quickly? Are there specific aspects of a language you try to focus on when starting cold? What types of resources do you find helpful in this process?

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  • practical way to learn C?

    - by jondavidjohn
    I want to dig into C and normally when I want to learn a new language I think of a simple/attainable project goal that has some practical purpose (make use of an api, automate a task, etc...) I'm having a harder time coming up with one for C mainly because everything I read points to the fact that C's primary use currently is in embedded systems and more complex software projects like operating systems. Does this point me to the fact that I don't need to learn it or that I just need to be a bit more convoluted in my learning strategy? References to practical learning resources? (tutorial/how to that produces an end result that has some purpose/benifit)

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  • Starting small custom development company, type of niches to target?

    - by Rick
    This is kind of a new years thing for me as I want to be more entrepreneurial going forward with programming and this is kind of a general question for anyone who may share the same ambitions as me. I have experience with web programming and, although I work full time for a company doing programming, I have some freelance programmers that I work with / employ for small projects. I want to see about taking things to the next level as far as building a small company doing custom development. I'm just not sure how to figure out what niches to target as far as what type of apps to build as demos, etc. I was thinking mobile (maybe Android or Iphone) but am just curious if anyone has any advice / resources. A lot of "web development" seems to end up being just using a CMS like Joomla or Wordpress, for smaller sites, so I want to figure a way to steer clear of this crowd and find some opportunity with companies / entrepreneurs who actually need real programming development done to build apps. Thanks for any advice

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  • OPN Certification during Oracle PartnerNetwork Exchange at OpenWorld

    - by Harold Green
    Join Us and Earn Your OPN Certification during Oracle PartnerNetwork Exchange at OpenWorld San Francisco, October 1-4, 2012 As a benefit to partners attending this year's OPN Exchange event, the Oracle Partner Network is offering Certification testing free of charge* to over 100 exam titles.  Successful completion of these exams give you the credential of Certified Specialist and counts toward your company Specialization and upgrade within the OPN Program.  Exams are offered during 10 different sessions and spaces will fill up quickly.   All you need to do is register for OPN Exchange and then select your session using the schedule builder.  On the day of your exam, be sure to bring your OPN Company ID, and Oracle Testing ID (Pearson VUE account ID).  Study guides are available online in the links below. Don't miss this exclusive opportunity to become Oracle Certified this year at Oracle PartnerNetwork Exchange at OpenWorld 2012.  Event Link: http://www.oracle.com/opnexchange/learn/test-fest/index.html *Available exams: http://www.oracle.com/partners/en/most-popular-resources/oow-testfest-exams-1836714.html

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  • How much code should I be responsible for?

    - by Mick
    Through colleagues and exit interviews, I have heard that at my small company I am "responsible" for anywhere from 3-10 times more code than I would be at another job. I'm trying to look for some sort of fuzzy metric that I can use to compare my workload with others in my field. By "code responsibility", I don't mean "I'm the only one who knows area X of the code base" (though sadly, it's often true in a startup environment), but rather am referring to a number like "code_base_size/number_of_developers". Are there any resources I can use to help me more accurately measure my work load than just counting lines of code?

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  • Can these game be fully coded in html5/javascript?

    - by RufioLJ
    I mean the mechanics of the game. Would it be possible? -Pokemon GBA series, rendering the world would be easy, but what about battle mechanics? -MapleStory, after seen dragonbound.net which is an identical copy of Gunbound I would think it's rather possible, but I'm still not sure if javascript can handle all the mechanics of the world. It would be heavy on resources I guess? I'm asking this because I'm really interested in html5 game develop(I really think in a future will destroy flash on game dev ground). I want to have an idea of how far games developed with the html5/javascript technology can go. I got especially inspired by dragonbound. I really think it pushes htmlt/javascript to the limits (game dev).

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  • One dimensional cutting algorithm with minimum waste

    - by jm666
    Can anybody point me to some resources about "cutting algorithm"? The problem: have rods with length of L meters, e.g. 6 m need cut smaller pieces of different lengths, e.g. need: 4 x 1.2m 8 x 0,9m etc... (many other lengths and counts) How to determine the optimal cutting, what will produce the minimum wasted material? I'm capable write an perl program, but haven't any idea about the algorithm. (if here is already some CPAN module what can help, would be nice). Alternatively, if someone can point me to some "spreadsheet" solution, or to anything what helps. Ps: in addition, need care about the "cutting line width" too, whats means than from the 6m long rod is impossible to cut 6 x 1m, because the cutting itself takes "3mm" width, so it is possible cut only 5 x 1m and the last piece will be only 98.5 cm (1m minus 5 x 3mm cut-width) ;(.

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  • Hybrid IT or Cloud Initiative – a Perfect Enterprise Architecture Maturation Opportunity

    - by Ted McLaughlan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} All too often in the growth and maturation of Enterprise Architecture initiatives, the effort stalls or is delayed due to lack of “applied traction”. By this, I mean the EA activities - whether targeted towards compliance, risk mitigation or value opportunity propositions – may not be attached to measurable, active, visible projects that could advance and prove the value of EA. EA doesn’t work by itself, in a vacuum, without collaborative engagement and a means of proving usefulness. A critical vehicle to this proof is successful orchestration and use of assets and investment resources to meet a high-profile business objective – i.e. a successful project. More and more organizations are now exploring and considering some degree of IT outsourcing, buying and using external services and solutions to deliver their IT and business requirements – vs. building and operating in-house, in their own data centers. The rapid growth and success of “Cloud” services makes some decisions easier and some IT projects more successful, while dramatically lowering IT risks and enabling rapid growth. This is particularly true for “Software as a Service” (SaaS) applications, which essentially are complete web applications hosted and delivered over the Internet. Whether SaaS solutions – or any kind of cloud solution - are actually, ultimately the most cost-effective approach truly depends on the organization’s business and IT investment strategy. This leads us to Enterprise Architecture, the connectivity between business strategy and investment objectives, and the capabilities purchased or created to meet them. If an EA framework already exists, the approach to selecting a cloud-based solution and integrating it with internal IT systems (i.e. a “Hybrid IT” solution) is well-served by leveraging EA methods. If an EA framework doesn’t exist, or is simply not mature enough to address complex, integrated IT objectives – a hybrid IT/cloud initiative is the perfect project to advance and prove the value of EA. Why is this? For starters, the success of any complex IT integration project - spanning multiple systems, contracts and organizations, public and private – depends on active collaboration and coordination among the project stakeholders. For a hybrid IT initiative, inclusive of one or more cloud services providers, the IT services, business workflow and data governance challenges alone can be extremely complex, requiring many diverse layers of organizational expertise and authority. Establishing subject matter expertise, authorities and strategic guidance across all the disciplines involved in a hybrid-IT or hybrid-cloud system requires top-level, comprehensive experience and collaborative leadership. Tools and practices reflecting industry expertise and EA alignment can also be very helpful – such as Oracle’s “Cloud Candidate Selection Tool”. Using tools like this, and facilitating this critical collaboration by leading, organizing and coordinating the input and expertise into a shared, referenceable, reusable set of authority models and practices – this is where EA shines, and where Enterprise Architects can be most valuable. The “enterprise”, in this case, becomes something greater than the core organization – it includes internal systems, public cloud services, 3rd-party IT platforms and datacenters, distributed users and devices; a whole greater than the sum of its parts. Through facilitated project collaboration, leading to identification or creation of solid governance models and processes, a durable and useful Enterprise Architecture framework will usually emerge by itself, if not actually identified and managed as such. The transition from planning collaboration to actual coordination, where the program plan, schedule and resources become synchronized and aligned to other investments in the organization portfolio, is where EA methods and artifacts appear and become most useful. The actual scope and use of these artifacts, in the context of this project, can then set the stage for the most desirable, helpful and pragmatic form of the now-maturing EA framework and community of practice. Considering or starting a hybrid-IT or hybrid-cloud initiative? Running into some complex relationship challenges? This is the perfect time to take advantage of your new, growing or possibly latent Enterprise Architecture practice.

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  • Develop an ASP.NET Website using WebMatrix

    The following article explains how to install and develop a website using WebMatrix and add ASP.NET web pages to the website. One of the positive features of websites developed with WebMatrix is that the ASP.NET Helper Library and Razor Syntax can be used to provide enhanced features and dynamic content to the site. Razor Syntax is a simple and effective programming language that works well on the WebMatrix platform. As a result, a brief introduction to ASP.NET helper dynamic content and Razor Syntax is provided at the end of this article along with resources to assist in web development using Razor Syntax.

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  • Identity Globe Trotters (Sep Edition): The Social Customer

    - by Tanu Sood
    Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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