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  • Excel SUM From Different Sheets IF Date Found

    - by user329005
    I have a workbook with separate sheets for each product (about 20 sheets, adding more on a regular basis). Each product is only available for a certain time frame, and has daily sales data recorded on that product's sheet. I want an overall snapshot across all products from any given date to be consolidated on a new sheet. This would sum from a particular column on each of the other sheets if a corresponding date exists. I have a moderately passable function right now that has a separate VLOOKUP for each product sheet like SUM(IF(ISERROR(VLOOKUP(DATECELL,SHEETNAME!ARRAY,COLUMN... next VLOOKUP, next VLOOKUP etc., but it's incredibly cumbersome to update each function when a new product is added. I'm thinking there's a much easier way utilizing a named group (sheet names), SUMIF, VLOOKUP etc. Then when a new product sheet is added, I can simply add the sheet name to the named group rather than editing all the functions. Any help would be much appreciated!

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  • Does Windows Home Server support folder redirection?

    - by Shawn Miller
    Windows provides the ability to redirect specific user folders to server locations, using a group policy extension called Folder Redirection. The Wikipedia article and Microsoft's marketing page for Windows Home Server suggests a tons of great features, but I don't see anything about specifically about Folder Redirection. I currently run a domain controller in the home so that I can push the folder redirection group policy down to all PCs. Windows Home Server looks like a better fit, but I'd hate to give up on the ease of folder redirection to automatically save all documents, music, pictures to the file server. Any thoughts?

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  • What is the Optimal Server Configuration for Split-Path Testing?

    - by doug
    I am far from an expert on Apache or any server for that matter, so i apologize if this question is poorly worded, which it likely is. We have always relied on a vendor for split-path testing (aka "AB Testing"). If you're not familiar with that term, it's a form of marketing research in which you slightly modify one of your web pages (usually one nearest the point of conversion), say for instance, by changing the position of the "Buy Now" button or its color/contrast/texture, then serving one of those two pages to a given user based on random selection. By doing split-path testing ourselves, I suspect we can do it far more cheaply and increase cycle times as well. What is the optimal set-up for these tests? "Optimal" is based on the following criteria: how quickly/easily new tests can be set-up and put online; and minimal disruption to overall site performance

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  • iPad revocable vpn access

    - by carpat
    I'm a programmer at my organization, but somehow got drafted into looking into some server stuff so forgive me of my ignorance: They want to give our sales people secure access to our internal sites using their iPads. This must be secure (obviously) but also revocable from the company's side (if someone quits they can no longer access our network). I see from http://support.apple.com/kb/HT1288 that the iPad supports "RSA SecurID", "CRYPTOCard", and "Kerberos" authentication methods. Will one of these do what we need? Are there any major differences between them?

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  • DKIM, spam probability, signing with key at mail server vs sender domain?

    - by Andreas
    I'm working on an email marketing tool and so far we've been recommending our customers to set up an SPF-record (Sender-ID) and a DKIM-record, we also have our own SPF-record on the mail server and a shared DKIM-record for those who do not set up their own DKIM-record. Those that do not set up their own DKIM-records still pass the DKIM-test, but with the notice that "identity doesn't match any headers" (according to port25), i.e, it doesn't match the textual sender domain. But does anyone know if this "discrepancy" actually has any impact on spam scoring/probability, i.e, should we continue to recommend our customers to set up a DKIM-record (as opposed to just using our shared) or is just wasted effort?

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  • Remote desktop Client versus Web based access to reports and limited data entry

    - by Voyager
    We have a requirement from management to give limited access of our Application to Distributors \ Dealers to look at their account statements in our books of account, enter their purchase requirements (sales order for us). We have given a few of them the RDC who connect to our terminal server and access the reports. This involves licensing of TS Client per each distributor. Is it more better, secure and less costly if a web based application is made to only enter the orders and retrive reports like pending orders, ledgers, receivables etc. Also which is more secure as far as database access is concerened...browser based access or RDC access. Please answer.

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  • What does "Windows is not a real-time operating system" mean?

    - by hydroparadise
    I came across an application called LatencyMon, that apparently does latency monitoring. I have always understood the more of a load you put on the processor, the less responsive, or more latent, the system becomes. However, in the second section of the LatencyMon page, the first sentence says, "Windows is not a real-time operating system". That got me thinking. I mean, is this any different from any other operatiing system like linux, unix, or OS X? Are there any "Real-Time" operating systems? Or is the merely a marketing scheme to get you to buy their product? EDIT: Also, are there any examples of RTOS's out there?

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  • why are CPUs so much more expensive in the UK than US?

    - by Nick Fortescue
    I'm looking at building my own PC. An Intel Core i7 960 3.2 Ghz is about £457 in the UK at various online retailers. In the US the price at newegg is $570 (this is about £380 at current exchange rates). 2 questions. 1) Why the difference (about 20%)? All I can think of is sales tax. 2) Am I right in assuming this is just a commodity part - if I ordered one from the US there is no reason it would be any different from one bought in the UK?

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  • Cloud hosting and single hardware point of failure?

    - by PeterB
    From talking to sales I thought Rackspace Cloud was running on a SAN and compute nodes (as VMWare's offerings do), only to find out it doesn't, so when the host server goes down for maintenance all cloud servers on the server go down (in our case for 2.5 hours). I understand Amazon EC2 also has this single-server point of failure. Which cloud hosting solutions don't rely on a single server? I've yet to find a list by architecture Is there a term that distinguishes between these types of 'cloud'? Is one of these 'grid computing' and the other 'virtualisation'? Can a SAN backed solution provide the same reliability as 2 mirrored cloud servers on (say) Rackspace Cloud? I am more familiar with the VMWare architecture and would like to understand the advantages and disadvantages of each approach. I understand the standard architecture is to have multiple cloud servers and mirrored data between them; until we need multiple database servers I'm wondering if a SAN/node hosting solution would provide the lack of downtime we need without the added complexity.

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  • mod_rewrite hide subdirectory in return url part2

    - by user64790
    Hi I am having an issue trying to get my mod_rewrite configuration correctly i have a site: 0.0.0.0/oldname/directories/index.php I would like to rename "oldname" to "newname" resulting in: 0.0.0.0/newname/directories/index.php etc.. So when a user navigates to 0.0.0.0 my site will automatically send them to 0.0.0.0/oldname/index.php I'm not planning on moving my content marketing have asked me to rename the site folder I would like to mask the request of 0.0.0.0/oldname/index.php to 0.0.0.0/newname/index.php Also if a user navigates from index.php to an link of say /oldname/project1/index.Php the final browsers returned URL will be /newname/project1.php without having to move or edit site links. I also understand my hyperlinks will refer to /oldname but this is acceptable any help would be highly appreciated. Regards

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  • Mail Secure & Stable Open Source Mail Server

    - by Fanar ALHAYALI
    I have asked question on http://stackoverflow.com/questions/9868426/i-need-to-know-which-email-server-i-have-to-use and someone tell me my question would be better on serverfault. I know that this is a common question and asked many times. but there are so many available mail servers that i am not able to decide the one. Kindly tell that which is the Secure, Stable and fast open source mail server for Centos or Redhat Server. Is there any guide which can be used to deploy the mail server with all its components e.g. smtp, pop3, imap, spam, calender server, antivirus, DNS Setting. Currently I'm using sun messaging V6 which installed on Solaris 10 and my boss ask me to make a report for the best mail server today in the marketing? I tried to have a look on Google but I couldn't find interesting information for my report. Any advice would be appreciated.

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  • Reducing storage cost by moving old files to external USB HDDs. Your thoughts?

    - by cparker4486
    I've got about 300GB of pictures and marketing data that is rarely accessed and I'd like to get it off my main storage. I was thinking to simply add two external USB HDDs to the server and move all the files to one of the drives. The second drive would be the backup destination for the first drive. I'm working with Server 2003 R2 SP2. This will help me free a good amount of space on my main storage as well as reduce the complexity, backup window, and usage of my backups to tape.

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  • Suggestions for hosted file sharing services

    - by Jon
    Before I pose my question, I will give some insight as per my scenario: I work for a small business (cost is an important factor) Our bandwidth is limited and would not support an in-house FTP server We need to share files (mostly pdf, inDesign, Illustrator documents) to our clients, and as we expand, we are finding that our current locally-hosted FTP solution is too slow and is becoming a detriment to our sales team. What we need is a remotely hosted solution to share files with our clients, specifically with the following features: Greater than 100gb of secure storage The Ability to distribute unique log in credentials to clients, granting access to a personalized directory or folder, while limiting access to other files on the server. A relatively simple web-based UI for clients with limited computer knowledge We have considered a dedicated remote server, and web-based services (box.net, yousendit.com, onehub.com, filesanywhere.com) but I am unsure as per the direction we should be taking - have I left another solution out? What would you suggest? Thanks in advance.

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  • very Slow machine when searching the network

    - by Adam
    Hi We are using a Dell desktop machine with 2 GB RRAM & Pentium D 3.00 GHz. The machine is very slow when using our Sales program and searching over the local network. We have this problem on 2 machine which are the same spec - This one and another. All of our other machine (10) run fast with no issues. Our server is SBS 2008 and AV is AVG. All of our client machines are WinXp Pro SP3 using the latest drivers. Any ideas?

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  • Need an FTP Client to run on a server and allow scheduling and not need a login to run

    - by William Todd Salzman
    I am looking at FTP clients to transfer from an external FTP Server. I need to place this FTP client on a server in the DMZ that will not be routinely logged in, so the client needs to run as a service or something like that? I need the client to be able to retrieve files from the server on a schedule (Tuesday Mornings) and drop them in a local directory for pickup by another process. I would also like the solution to be capable of performing sftp transfers. Most marketing material is geared towards the person who will be running this on their desktop, not on a server, so several of my points are never in the product specs. update DMZ can run either Windows versions or Linux versions * end update *

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  • How to rotate attached monitor to notebook of Sony's Z-series?

    - by user67175
    Is it possible that Sony is selling a top of the line, hugely expensive computer that does not have the basic ability to rotate an attached monitor? Is it possible that the Z-series simply can't do this? The Windows control panel is missing the normal option for "rotation", as is the Nvidia control panel for "orientation" , no additional rotation software works. Sony sales says they do not know the answer to this. Sony technical supports says that the problem lies with Nvidia, Nvidia technical supports says the problem lies with Sony. Any advice for a fix for this short of returning the computer would be greatly appreciated. Also wondering if this problem is common to computers running Windows 7?

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  • Looking for a product configurator

    - by Netsrac
    I am looking for a product configurator for products with high complexity. The main goal is to allow a sales person to configure the product in a correct and working manner. The product is a combination of hard- and software options. The options for sure have dependecies (so option A needs B and C) and can also exclude each other. The performance requirements of the software related to the hardware need to be considered. So some rules need to be defineable. Does anybody know a tool (preferred open source) doing that job? Thanks for your help.

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  • trying to copy security groups to a user using dsmod group utility in AD

    - by newbie
    i am trying to create a batch file that asks to enter source samid and destination samid. then using dsquery and dsget find out what security groups source samid is assigned to and assign destination samid to those security groups using dsmod. everything works except the dsmod group command. it doesnt do anything and batch file stops. if i literally put "CN=marketing,OU=test group,DC=abc,DC=com" instead of %%g and "CN=test1,OU=test group,DC=abc,DC=com" instead of %dusercn%, it works fine. can anyone help with this? i have pasted my scrip here. this last small thing is killing me. echo off echo %date% at %time% set /p susername=enter source user name: set /P dusername=enter destination user name: echo %susername% echo %dusername% set dusercn= %dusercn%=dsquery user -samid %dusername% echo %dusercn% for /f "tokens=*" %%g in ('dsquery user -samid %susername% ^|dsget user -memberof') do (dsmod group %%g -addmbr %dusercn%) echo completed pause

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  • Simple C# CSV Excel export class

    - by Chris
    Thought this might be handy for someone, this is an extremely simple CSV export class that I needed. Features: Extremely simple to use Escapes commas and quotes so excel handles them fine Exports date and datetimes in timezone-proof format Without further ado: using System; using System.Data.SqlTypes; using System.IO; using System.Text; using System.Collections.Generic; /// <summary> /// Simple CSV export /// Example: /// CsvExport myExport = new CsvExport(); /// /// myExport.AddRow(); /// myExport["Region"] = "New York, USA"; /// myExport["Sales"] = 100000; /// myExport["Date Opened"] = new DateTime(2003, 12, 31); /// /// myExport.AddRow(); /// myExport["Region"] = "Sydney \"in\" Australia"; /// myExport["Sales"] = 50000; /// myExport["Date Opened"] = new DateTime(2005, 1, 1, 9, 30, 0); /// /// Then you can do any of the following three output options: /// string myCsv = myExport.Export(); /// myExport.ExportToFile("Somefile.csv"); /// byte[] myCsvData = myExport.ExportToBytes(); /// </summary> public class CsvExport { /// <summary> /// To keep the ordered list of column names /// </summary> List<string> fields = new List<string>(); /// <summary> /// The list of rows /// </summary> List<Dictionary<string, object>> rows = new List<Dictionary<string, object>>(); /// <summary> /// The current row /// </summary> Dictionary<string, object> currentRow { get { return rows[rows.Count - 1]; } } /// <summary> /// Set a value on this column /// </summary> public object this[string field] { set { // Keep track of the field names, because the dictionary loses the ordering if (!fields.Contains(field)) fields.Add(field); currentRow[field] = value; } } /// <summary> /// Call this before setting any fields on a row /// </summary> public void AddRow() { rows.Add(new Dictionary<string, object>()); } /// <summary> /// Converts a value to how it should output in a csv file /// If it has a comma, it needs surrounding with double quotes /// Eg Sydney, Australia -> "Sydney, Australia" /// Also if it contains any double quotes ("), then they need to be replaced with quad quotes[sic] ("") /// Eg "Dangerous Dan" McGrew -> """Dangerous Dan"" McGrew" /// </summary> string MakeValueCsvFriendly(object value) { if (value == null) return ""; if (value is INullable && ((INullable)value).IsNull) return ""; if (value is DateTime) { if (((DateTime)value).TimeOfDay.TotalSeconds==0) return ((DateTime)value).ToString("yyyy-MM-dd"); return ((DateTime)value).ToString("yyyy-MM-dd HH:mm:ss"); } string output = value.ToString(); if (output.Contains(",") || output.Contains("\"")) output = '"' + output.Replace("\"", "\"\"") + '"'; return output; } /// <summary> /// Output all rows as a CSV returning a string /// </summary> public string Export() { StringBuilder sb = new StringBuilder(); // The header foreach (string field in fields) sb.Append(field).Append(","); sb.AppendLine(); // The rows foreach (Dictionary<string, object> row in rows) { foreach (string field in fields) sb.Append(MakeValueCsvFriendly(row[field])).Append(","); sb.AppendLine(); } return sb.ToString(); } /// <summary> /// Exports to a file /// </summary> public void ExportToFile(string path) { File.WriteAllText(path, Export()); } /// <summary> /// Exports as raw UTF8 bytes /// </summary> public byte[] ExportToBytes() { return Encoding.UTF8.GetBytes(Export()); } }

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  • Selected value from drop-down list doesn't post from jquery dialog

    - by RememberME
    I have a jQuery dialog. All of the fields are posting correctly except for the drop-downs, the value is getting passed as null rather than the selected value. <div id="popupCreateCompany" title="Create a new company"> <form> <fieldset> <p> <label for="company_name">Company Name:</label> <%= Html.TextBox("company_name") %> </p> <p> <label for="company_desc">Company Description:</label> <%= Html.TextBox("company_desc") %> </p> <p> <label for="address">Address:</label> <%= Html.TextBox("address") %> </p> <p> <label for="city">City:</label> <%= Html.TextBox("city") %> </p> <p> <label for="state">State:</label> <%= Html.TextBox("state") %> </p> <p> <label for="zip">Zip:</label> <%= Html.TextBox("zip") %> </p> <p> <label for="website">Website:</label> <%= Html.TextBox("website", "http:/") %> </p> <p> <label for="sales_contact">Sales Contact:</label> <%= Html.DropDownList("sales_contact", Model.SelectSalesContacts, "** Select Sales Contact **") %> </p> <p> <label for="primary_company">Primary Company:</label> <%= Html.DropDownList("primary_company", Model.SelectPrimaryCompanies, "** Select Primary Company **") %> </p> </fieldset> </form> jQuery: $('#popupCreateCompany').dialog( { autoOpen: false, modal: true, buttons: { 'Add': function() { var dialog = $(this); var form = dialog.find('input:text'); $.post('/company/create', $(form).serialize(), function() { dialog.dialog('close'); }) }, 'Cancel': function() { $(this).dialog('close'); } } }); $("#create-company").click(function() { $('#popupCreateCompany').dialog('open'); }); My SelectList definitions: public class SubcontractFormViewModel { public subcontract Subcontract { get; private set; } public SelectList SelectPrimaryCompanies { get; set; } public MultiSelectList SelectService_Lines { get; private set; } public SelectList SelectSalesContacts { get; private set; } public SubcontractFormViewModel(subcontract subcontract) { SubcontractRepository subcontractRepository = new SubcontractRepository(); Subcontract = subcontract; SelectPrimaryCompanies = new SelectList(subcontractRepository.GetPrimaryCompanies(), "company_id", "company_name"); SelectService_Lines = new MultiSelectList(subcontractRepository.GetService_Lines(), "service_line_id", "service_line_name", subcontractRepository.GetSubcontractService_Lines(Subcontract.subcontract_id)); SelectSalesContacts = new SelectList(subcontractRepository.GetContacts(), "contact_id", "contact_name"); } }

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  • How do I explain this to potential employers?

    - by ReferencelessBob
    Backstory: TL;DR: I've gained a lot of experience working for 5 years at one startup company, but it eventually failed. The company is gone and the owner MIA. When I left sixth-form college I didn't want to start a degree straight away, so when I met this guy who knew a guy who was setting up a publishing company and needed a 'Techie' I thought why not. It was a very small operation, he sent mailings to schools, waited for orders to start arriving, then ordered a short run of the textbooks to be printed, stuck them in an envelope posted them out. I was initially going to help him set up a computerized system for recording orders and payments, printing labels, really basic stuff and I threw it together in Access in a couple of weeks. He also wanted to start taking orders online, so I set up a website and a paypal business account. While I was doing this, I was also helping to do the day-to-day running of things, taking phone orders, posting products, banking cheques, ordering textbooks, designing mailings, filing end of year accounts, hiring extra staff, putting stamps on envelopes. I learned so much about things I didn't even know I needed to learn about. Things were pretty good, when I started we sold about £10,000 worth of textbooks and by my 4th year there we sold £250,000 worth of text books. Things were looking good, but we had a problem. Our best selling product had peaked and sales started to fall sharply, we introduced add on products through the website to boost sales which helped for a while, but we had simply saturated the market. Our plan was to enter the US with our star product and follow the same, slightly modified, plan as before. We setup a 1-866 number and had the calls forwarded to our UK offices. We contracted a fulfillment company, shipped over a few thousand textbooks, had a mailing printed and mailed, then sat by the phones and waited. Needless to say, it didn't work. We tried a few other things, at home and in the US, but nothing helped. We expanded in the good times, moving into bigger offices, taking on staff to do administrative and dispatch work, but now cashflow was becoming a problem and things got tougher. We did the only thing we could and scaled things right back, the offices went, the admin staff went, I stopped taking a wage and started working from home. Nothing helped. The business was wound up about about 2 years ago. In the end it turned out that the owner had built up considerable debt at the start of business and had not paid them off during good years, which left him in a difficult position when cashflow had started to dry up. I haven't been able to contact the owner since I found out. It took me a while to get back on my feet after that, but I'm now at University and doing a Computer Science degree. How do I show the experience I have without having to get into all the gory details of what happened?

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  • How do you stop scripters from slamming your website hundreds of times a second?

    - by davebug
    [update] I've accepted an answer, as lc deserves the bounty due to the well thought-out answer, but sadly, I believe we're stuck with our original worst case scenario: CAPTCHA everyone on purchase attempts of the crap. Short explanation: caching / web farms make it impossible for us to actually track hits, and any workaround (sending a non-cached web-beacon, writing to a unified table, etc.) slows the site down worse than the bots would. There is likely some pricey bit of hardware from Cisco or the like that can help at a high level, but it's hard to justify the cost if CAPTCHAing everyone is an alternative. I'll attempt to do a more full explanation in here later, as well as cleaning this up for future searchers (though others are welcome to try, as it's community wiki). I've added bounty to this question and attempted to explain why the current answers don't fit our needs. First, though, thanks to all of you who have thought about this, it's amazing to have this collective intelligence to help work through seemingly impossible problems. I'll be a little more clear than I was before: This is about the bag o' crap sales on woot.com. I'm the president of Woot Workshop, the subsidiary of Woot that does the design, writes the product descriptions, podcasts, blog posts, and moderates the forums. I work in the css/html world and am only barely familiar with the rest of the developer world. I work closely with the developers and have talked through all of the answers here (and many other ideas we've had). Usability of the site is a massive part of my job, and making the site exciting and fun is most of the rest of it. That's where the three goals below derive. CAPTCHA harms usability, and bots steal the fun and excitement out of our crap sales. To set up the scenario a little more, bots are slamming our front page tens of times a second screenscraping (and/or scanning our rss) for the Random Crap sale. The moment they see that, it triggers a second stage of the program that logs in, clicks I want One, fills out the form, and buys the crap. In current (2/6/2009) order of votes: lc: On stackoverflow and other sites that use this method, they're almost always dealing with authenticated (logged in) users, because the task being attempted requires that. On Woot, anonymous (non-logged) users can view our home page. In other words, the slamming bots can be non-authenticated (and essentially non-trackable except by IP address). So we're back to scanning for IPs, which a) is fairly useless in this age of cloud networking and spambot zombies and b) catches too many innocents given the number of businesses that come from one IP address (not to mention the issues with non-static IP ISPs and potential performance hits to trying to track this). Oh, and having people call us would be the worst possible scenario. Can we have them call you? BradC Ned Batchelder's methods look pretty cool, but they're pretty firmly designed to defeat bots built for a network of sites. Our problem is bots are built specifically to defeat our site. Some of these methods could likely work for a short time until the scripters evolved their bots to ignore the honeypot, screenscrape for nearby label names instead of form ids, and use a javascript-capable browser control. lc again "Unless, of course, the hype is part of you

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  • How to Load In Content with jQuery?

    - by ClarkSKent
    Hello, I am trying to add ajax functionality to my pagination so the content loads in the same page instead of the user having to navigate to another page when clicking the page links. I should mention that I am using this php pagination class. Being new to jquery, I am unsure of how to properly do this with the pagination class. This is what the main page looks like: <?php $categoryId=$_GET['category']; echo $categoryId; ?> <script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.4.1/jquery.min.js"></script> <script type="text/javascript" src="jquery_page.js"></script> <?php //Include the PS_Pagination class include('ps_pagination.php'); //Connect to mysql db $conn = mysql_connect('localhost', 'root', 'root'); mysql_select_db('ajax_demo',$conn); $sql = "select * from explore where category='$categoryId'"; //Create a PS_Pagination object $pager = new PS_Pagination($conn, $sql, 3, 11, 'param1=value1&param2=value2'); //The paginate() function returns a mysql //result set for the current page $rs = $pager->paginate(); //Loop through the result set echo "<table width='800px'>"; while($row = mysql_fetch_assoc($rs)) { echo "<tr>"; echo"<td>"; echo $row['id']; echo"</td>"; echo"<td>"; echo $row['site_description']; echo"</td>"; echo"<td>"; echo $row['site_price']; echo"</td>"; echo "</tr>"; } echo "</table>"; echo "<ul id='pagination'>"; echo "<li>"; //Display the navigation echo $pager->renderFullNav(); echo "</li>"; echo "</ul>"; ?> <div id="loading" ></div> <div id="content" ></div> <a href="#" class="category" id="marketing">Marketing</a> <a href="#" class="category" id="automotive">Automotive</a> <a href="#" class="category" id="sports">Sports</a> Any help on this would be great. Thanks.

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  • Social Shopping

    - by David Dorf
    I've written about various breeds of social shopping in the past, so I decided to give some thought into a categorization with examples. Below I've listed the different types of social shopping I've observed and some companies that support them. Comments and Ratings -- Commenting on products has been around almost as long as e-commerce. Two popular players in this space are BazaarVoice and PowerReviews. Most shoppers prefer relying on peer reviews rather than retailer descriptions, so the influence over sales is very strong. f-commerce -- A new term that was sure to rear its ugly head when retailers started allowing shopping on Facebook, And its all Elastic Path and Alvenda's fault! Co-shopping -- Retailers like Wet Seal are enabling multiple people to shop together online. This is particularly applicable to fashion, where the real-time exchange of opinions is important. I actually tried this with a co-worker and its pretty cool. Bragging -- Blippy is Twitter for shoppers, allowing purchases to be "tweeted" so you can keep up with your friends. I get alerted when friends download music or apps from iTunes because chances are I'll be interested as well. This covert influence is one-up'ed by Snatter, a service that gives people discounts for tweeting or posting promotions from retailers. This is the petri dish of viral marketing. Advice -- Combine the bragging of Blippy and the opinions from BazaarVoice and you'd get ShopSocially, a social network dedicated to spreading product knowledge amongst informed shoppers. I'm sure if I gave it more thought, a few more types would come to mind, but I've got to get back to work. Now is not the time to be blogging at Oracle!

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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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