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• Welcome to the Red Gate BI Tools Team blog!

  - by Red Gate Software BI Tools Team

  Welcome to the first ever post on the brand new Red Gate Business Intelligence Tools Team blog! About the team Nick Sutherland (product manager): After many years as a software developer and project manager, Nick took an MBA and turned to product marketing. SSAS Compare is his second lean startup product (the first being SQL Connect). Follow him on Twitter. David Pond (developer): Before he joined Red Gate in 2011, David made monitoring systems for Goodyear. Follow him on Twitter. Jonathan Watts (tester): Jonathan became a tester after finishing his media degree and joining Xerox. He joined Red Gate in 2004. Follow him on Twitter. James Duffy (technical author): After a spell as a writer in the video game industry, James lived briefly in Tokyo before returning to the UK to start at Red Gate. What we’re working on We launched a beta of our first tool, SSAS Compare, last month. It works like SQL Compare but for SSAS cubes, letting you deploy just the changes you want. It’s completely free (for now), so check it out. We’re still working on it, and we’re eager to hear what you think. We hope SSAS Compare will be the first of several tools Red Gate develops for BI professionals, so keep an eye out for more from us in the future. Why we need you This is your chance to help influence the course of SSAS Compare and our future BI tools. If you’re a business intelligence specialist, we want to hear about the problems you face so we can build tools that solve them. What do you want to see? Tell us! We’ll be posting more about SSAS Compare, business intelligence and our journey into BI in the coming days and weeks. Stay tuned!

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• Can One Get a Solid Programming Foundation Without Going To College/University?

  - by Daniel

  First, I have already searched the site and read all the previous "self-taught vs. college" topics. The majority of the answers defended that going to college was the best choice, for two main reasons: Going to college gives you the paper, which is essential to landing jobs, especially in tough economic times. Going to college gives you a solid programming base, teaching you the principles that will be essential regardless of the language/path you take after. Here comes my question: I am not worried about reason 1 at all, because I already have my own company (I build websites/ do affiliate marketing) and a stable financial situation, so I am pretty sure I won't need to look around for a job. I am worried about reason 2 though. That is, I want to make sure I'll have as solid a programming foundation as anyone else out there, and I am wondering if that is possible with self-learning. Suppose I take my time to study the very basics, like discrete maths, algorithm design, programming logic, computer architecture, Assembly, C programming, databases and data structures - mostly using books,online resources and lots of coding. Say I spend 1-2 years covering those basics. Do you think my foundation would be solid, or still lack in comparison to someone who went to college?

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• Crawling a Content Folio

  - by Kyle Hatlestad

  Content Folios in WebCenter Content allow you to assemble, track, and access a logical group of documents and/or links.  It allows you to manage them as just a list of items (simple folio) or organized as a hierarchy (advanced folio).  The built-in UI in content server allows you to work with these folios, but publishing them or consuming them externally can be a bit of a challenge.   The folios themselves are actually XML files that contain the structure, attributes, and pointers to the content items.  So to publish this somewhere, such as a Site Studio page, you could perhaps use an XML parser to traverse the structure and create your output.  But XML parsers are not always the easiest or most efficient to use.  In order to more easily crawl and consume a Content Folio, Ed Bryant - Principal Sales Consultant, wrote a component to do just that.  His component adds a service which does all the work for you and returns the folio structure as a simple resultset.  So consuming and publishing that folio on a Site Studio page or in your portal using RIDC is a breeze!  For example, let's take an advanced Content Folio example like this: If we look at the native file, the XML looks like this: But if we access the folio using the new service - http://server/cs/idcplg?IdcService=FOLIO_CRAWL&dDocName=ecm008003&IsPageDebug=1 - this is what the result set looks like (using the IsPageDebug parameter). Given this as the result set, it makes it very easy to consume and repurpose that folio. You can download a copy of the sample component here. Special thanks to Ed for letting me share this component!

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• How do you keep cool when production system goes down?

  - by Mag20

  This has happened to most of us... You come to work one day. Everything seems normal: the sun is shining, birds are chirping, but you notice a couple of weird things on your way to work like deja vu with cat in matrix. You get into office, there are a lot of phones ringing, but could be that they are just doing a new sales promotion. You settle in, when you notice a dark cloud hovering over you. It takes you a couple of moments, but you recognize the cloud is your boss. Usually he checks on you every morning with his "Soooo Peeeeter, how about those TCP/IP reports?" routine, but today he forgot everything about common manners and rudely invaded your personal space. No "Good Morning", just some drooling, grunts and curses. He reminds you a bit of neanderthal who is trying to get away from cyber tooth tiger, fear and panic all compressed in a tight ball. You try to decipher the new language that he created since yesterday and you start understanding that something bad happened overnight - production system went down. Now, your system is usually used by clients during regular working hours from 9-5, but for whatever reason you didn't get any alerts on your beeper (for people under 30 - beeper was like a mobile phone that could only ring and tell you who beeped you). Need to remember to charge it next time. So it is 8:45am, the system MUST be up at 9am. Every 10 seconds, your boss lets out yet another curse which communicates to you that another customer is having problems getting into the system. Also several account managers are now hovering over your boss trying to make him understand how clients are REALLY REALLY suffering. Everyone is depending on you to get the system up ASAP and at the same time hinder your progress by constantly distracting you. How do you keep cool in a situation like this?

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• Learn How Ancestry.com Helps Families Uncover Their History with Oracle WebCenter

  - by Christie Flanagan

  Delivering Exceptional Online Customer ExperiencesAncestry.com is the world’s largest online family history resource, providing an engaging and interactive customer experience to more than 1.7 million members. With smart search technology, a wealth of learning resources, and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their unique family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. To help achieve this goal, Ancestry.com turned to Oracle’s Web experience management solution, Oracle WebCenter Sites. Join us as executives from Ancestry.com and Oracle discuss how Oracle’s Web experience management solution is helping them deliver engaging online experiences. Learn how: Ancestry.com selected Oracle WebCenter Sites to meet their demanding Web experience management requirements The company was able to get up and running quickly despite a complex technology stack and challenging integration requirements with legacy systems Ancestry.com empowered business users to manage the online experience and significantly reduce time to market for their online campaigns and initiatives Register now for the Webcast. REGISTER NOW Thursday,June 28, 201210 a.m. PT / 1 p.m. ET Presented by: Blane Nelson Chief Architect–Applications,Ancestry.com Christie FlanaganDirector of Product Marketing, Oracle WebCenter Sites,Oracle

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• SQL Azure Roadmap gets a little clearer &ndash; announcements from Tech Ed

  - by Eric Nelson

  On Monday at Tech?Ed 2010 we announced new stuff (I like new stuff) that “showcases our continued commitment to deliver value, flexibility and control of data through data cloud services to our customers”. Ok, that does sound like marketing speak (and it is) but the good news is there is some meat behind it. We have some decent new features coming and we also have some clarity on when we will be able to get our hands on those features. SQL Azure Business Edition Extends to 50 GB – June 28th SQL Azure Business Edition database is now extending from 10GB to 50GB The new 50GB database size will be available worldwide starting June 28th SQL Azure Business Edition Subscription Offer – August 1st Starting August 1st, we will have a new discounted SQL Azure promotional offer (SQL Azure Development Accelerator Core) More information is available at http://www.microsoft.com/windowsazure/offers/. Public Preview of the Data Sync Service  - CTP now Data Sync Service for SQL Azure allows for more flexible control over data by deciding which data components should be distributed across multiple datacenters in different geographic locations, based on your internal policies and business needs.  Available as a community technology preview after registering at http://www.sqlazurelabs.com SQL Server Web Manager for SQL Azure - CTP this Summer SQL Server Web Manager (SSWM) is a lightweight and easy to use database management tool for SQL Azure databases, to be offered this summer. Access 10 Support for SQL Azure – available now Yey – at last! Microsoft Office 2010 will natively support data connectivity to SQL Azure – we can now start developing those “departmental apps” with the confidence of a highly available SQL store provisioned in seconds. NB: I don’t believe we will support any previous versions of Access talking to SQL Azure. The Pre-announced Spatial Data Support to Become Live – Live now* At MIX in March we announced spatial was coming and apparently it is now here - although I need to check. Related Links UK based? Sign up at http://ukazure.ning.com SQL Azure Team Blog http://blogs.msdn.com/b/sqlazure/

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• Learn How to Integrate Social Media into Your Customer Service - December 12 Webcast

  - by Tuula Fai

  Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday, December 12 from 11 AM - 12 PM PT (2 - 3 PM ET). The webcast features Oracle's Charlie Knapp, Director of CRM/CX Applications, Product Marketing who will speak on best practices for social enabling your contact center and customer support. Here is a brief overview of the webinar: Today's customers reveal an incredible amount of valuable information through social media on a daily basis. How well is your organization able to listen and repond? Join Parature, Verint Systems, KANA, and Oracle in this free webinar and learn how to: Enable collaboration across the enterprise to provide service and support in social media. Enhance loyalty, drive voice of the customer listening, and reduce costs. Intelligently identify, route, and engage directly with your customers through social media. Integrate social media into contact center workflows to solve customer issues, protect your brand, and improve satisfaction. Register now to join us for this free web event.  

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• How do I capture a 10053 trace for a SQL statement called in a PL/SQL package?

  - by Maria Colgan

  Traditionally if you wanted to capture an Optimizer trace (10053) for a SQL statement you would issue an alter session command to switch on a 10053 trace for that entire session, and then issue the SQL statement you wanted to capture the trace for. Once the statement completed you would exit the session to disable the trace. You would then look in the USER_DUMP_DEST directory for the trace file. But what if the SQL statement you were interested  in was actually called as part of a PL/SQL package? Oracle Database 11g, introduced a new diagnostic events infrastructure, which greatly simplifies the task of generating a 10053 trace for a specific SQL statement in a PL/SQL package. All you will need to know is the SQL_ID for the statement you are interested in. Instead of turning on the trace event for the entire session you can now switch it on for a specific SQL ID. Oracle will then capture a 10053 trace for the corresponding SQL statement when it is issued in that session. Remember the SQL statement still has to be hard parsed for the 10053 trace to be generated.  Let's begin our example by creating a PL/SQL package called 'cal_total_sales'. The SQL statement we are interested in is the same as the one in our original example, SELECT SUM(AMOUNT_SOLD) FROM SALES WHERE CUST_ID = :B1. We need to know the SQL_ID of this SQL statement to set up the trace, and we can find in V$SQL. We now have everything we need to generate the trace. Finally  you would look in the USER_DUMP_DEST directory for the trace file with the name you specified. Maria Colgan+

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• TechEd 2012: A Little Cloud And Too Little Windows Phone

  - by Tim Murphy

  It is Monday afternoon and the last couple of sessions have been disappointing.  I started out in the Nokia: Learning to Tile session.  I guess I should have read the summary more closely because it turned out to be more of a Nokia/WP7 history and sales pitch. “I’m outa here!” I made a quick venue change and now we are learning about Private Cloud Architecture.  The topic and the material were very informative.  The speaker even had a couple of quotable statements. The first quote was “You can trust me … I’m a doctor”.  The second was a new acronym (at least for me): CAVE – committee against virtually everything.  I am sure I have dealt with them more than once in my career. Unfortunately he didn’t just have a doctorate, the presentation was overdone like a medical journal.  While I didn’t enjoy the presentation, I am looking forward to getting my hands on the slides to review. Here is looking forward to the next sessions. del.icio.us Tags: Windows Phone,Cloud,Architecture

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• Oracle Delivers Special Recognition for Specialized Partners

  - by michaela.seika(at)oracle.com

  Since announcing Oracle PartnerNetwork Specialized (OPN Specialized) in October 2009, Oracle has been focused on building a program that first enables solution providers to become highly skilled Oracle partners who deliver value to customers and that then recognizes and rewards their achievements in a meaningful way. Today the company unveiled new benefits reserved for partners who have achieved one or more of the over 50 specializations currently available. The benefits demonstrate Oracle's commitment to showcase these valued partners to three key audiences: customers, other partners, and Oracle employees.With today's launch of www.oracle.com/specialized Oracle has taken what IDC believes is a first of its kind approach to putting top partners front and center with customers and prospects. While most vendors offer a business partner finder tool on their website none has gone as far as Oracle with the creation of this new site dedicated to the promotion of Specialized Partners. The tag lines - "Recognized by Oracle, Preferred by Customers" and "Specialized. Recognized. Preferred." gets right to the point - these are the solution providers with which customers should choose to engage. The contents of the page offer multiple proof points to justify the marketing phrases.One of the benefits Oracle offers its Specialized Partners is video creation and placement. While Oracle works with partners to create informal or "guerilla" videos which often are placed on YouTube to generate awareness and buzz, the company also produces professional videos for its partners. The greatest value the partner receives from this benefit isn't the non-trivial production costs that Oracle covers but instead the prominent exposure Oracle gives the finished product. Partner videos are featured on www.oracle.com/specialized, used as part of monthly OPN Specialized Partners monthly webcasts, placed on a customer facing website, the Oracle Media Network, which includes several partner sites such as PartnerCast. A solution provider gains a great deal of credibility when they can send a prospect to an Oracle website where they are featured. Read the full article here.

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• Developing a mobile application, how to show help if it contains too much data?

  - by MobileDev123

  I am developing a mobile application which has many functionality, and I am pretty sure that the design will confuse the user about how to use some functionality so we decided to include some help as we can see them regularly in desktop applications, but later we found that the help text is too long. We don't think that one screen is enough to describe what a user can do. Moreover the project itself is subjected to evolve based on beta stage and user reports. After a lot of thinking and meetings we have decided three options to show the users what they can do. Create the website or blog, so we can let the users know what they can do with this application, the advantage is that it can provide us a good source of marketing, but for that they have to access the site while most part of the application can be used while being offline in earlier versions. Create a section in the application called demos to show the same thing locally, but we are afraid that it will increase the size, that we think can be avoided (and we are planning to avoid if there is any option) Show popups, but we discarded this thinking that pop ups annoys user no matter what the platform is. I want to know from community that which option will you choose, we are also open to accept other ideas if you have.

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• Why is it that software is still easily pirated today?

  - by mohabitar

  I've always been curious about this. Now I wouldn't call myself a programmer yet, but I'm learning, so maybe the answer to this is obvious. It just seems a little hard to believe that with all of our technological advances and the billions of dollars spent on engineering the most unbelievable and mind-blowing software, we still have no other means of protecting against piracy then a "serial number/activation key". I'm sure a ton of money, maybe even billions, went into creating Windows 7 or Office and even Snow Leopard, yet I can get it for free in less than 20 minutes. Same for all of Adobe's products, which are probably the easiest. I guess my question is: can there exist a fool proof and hack proof method of protecting your software against piracy? If not realistically, how about theoretically possible? Or no matter what mechanisms these companies deploy, hackers can always find a way around it? EDIT: So apparently, the answer is no. There's pretty much no way. And so I'm sure these big companies have realized this as well. Should they adopt another sales model rather than charging a crapload for their software (I know its justified and they put a lot of hard work into their software, but its still a lot of money). Are there any alternative solutions that will benefit both the company and the user (i.e. if you purchase our product, we'll apply $X dollars to your account that will apply to future purchases from our company)?

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• Oracle Brings Analytics to Project Management

  - by Sylvie MacKenzie, PMP

  Excerpt from PROFIT - ORACLE - by Alison Weiss  Nonprofit and for-profit organizations have many differences, but there is one way they are alike—managers struggle with huge amounts of data generated every day. Project data by itself has limited use—but any organization that can gain insight to make accurate predictions or to use resources more effectively can gain an operational advantage. Oracle’s Primavera P6 Analytics 2.0 business intelligence solution enables organizations using Oracle’s Primavera P6 Professional Project Management to do just that: identify critical issues and uncover trends in stores of project data. Primavera P6 Analytics provides management with the ability to look at not only how a single effort is progressing, but also how the entire organization is doing from a project perspective. The latest release includes new features that make it even easier to gather and analyze critical information. For example, the addition of geocoding gives Primavera P6 Analytics users the ability to track resources geographically on longitude and latitude and use a map to get an overall view of how projects, programs, and activities are deployed. “A nonprofit with relief projects in Vietnam, for example, can drill down to the project and get a world view and a regional view,” says Yasser Mahmud, vice president of product strategy and industry marketing in Oracle’s Primavera Global Business Unit. “Then they can drill down further to show statistics; key performance indicators; and how that program, portfolio, or project work is actually getting done.” The addition of new mobile capabilities to Primavera P6 Analytics puts deep-dive analysis into project managers’ hands with compatibility with major tablet operating systems. Now, nonprofits or for-profits working in remote locations can provide real-time visibility into projects to alert management if issues are occurring that need to be addressed immediately. “Primavera P6 Analytics generates information that can help organizations improve their utilization and trim down overall operating costs,” says Mahmud. “But more importantly, it gives organizations improved visibility.”

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• Opportunity Nokia's

  - by Andrew Clarke

  Nokia’s alliance with Microsoft is likely to be good news for anyone using Microsoft technologies, and particularly for .NET developers. Before the announcement, the future wasn’t looking so bright for the ‘mobile’ version of Windows, Windows Phone. Microsoft currently has only 3.1% of the Smartphone market, even though it has been involved in it for longer than its main rivals. Windows Phone has now got the basics right, but that is hardly sufficient by itself to change its predicament significantly. With Nokia's help, it is possible. Despite the promise of multi-tasking for third party apps, integration with Microsoft platforms such as Xbox and Office, direct integration of Twitter support, and the introduction of IE 9 “later this year”, there have been frustratingly few signs of urgency on Microsoft’s part in improving the Windows Phone  product. Until this happens, there seems little prospect of reward for third-party developers brave enough to support the platform with applications. This is puzzling when one sees how well SQL Server and Microsoft’s other server technologies have thrived in recent years, under good leadership from a management that understands the technology. The same just hasn’t been true for some of the consumer products. In consequence, iPads and Android tablets have already exposed diehard Windows users, for the first time, to an alternative GUI for consumer Tablet PCs, and the comparisons aren’t always in Windows’ favour. Nokia’s problem is obvious: Android’s meteoric rise. Android now has 33% of the worldwide market for smartphones, while the market share of Nokia’s Symbian has dropped from 44% to 31%. As details of the agreement emerge, it would seem that Nokia will bring a great deal of expertise, such as imaging and Nokia Maps, to Windows Phone that should make it more competitive. It is wrong to assume that Nokia’s decline will continue: the shock of Android’s sudden rise could be enough to sting them back to their previous form, and they have Microsoft’s huge resources and marketing clout to help them. For the sake of the whole Windows stack, I really hope the alliance succeeds.

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• ArchBeat Link-o-Rama for 101/10/2011

  - by Bob Rhubart

  All day, all architecture. Oracle Technology Network Architect Day - Phoenix, AZ - Dec 14. Free registration. Spend the day with your peers learning from Oracle experts in Cloud Computing, Engineered Systems, Oracle WebLogic, Oracle Coherence, Application-Driven Virtualization, and more. Registration is free, but seating is limited. Register now! Data Integration - Bad data is really the monster | Bikram Sinha "Bad data can cause huge operational failure and cost millions of dollars in terms of time and resources to clean up and validate data across multiple participating systems," says Bikram Sinha. Changing a navigation model on a page in WebCenter | Edwin Biemond Another illustrated how-to from Oracle ACE Edwin Biemond. Why do I need an Authenticator when I have an Identity Asserter? | Chris Johnson Chris Johnson responds to a user question. OOW: The Most Important Thing | Floyd Teter Oracle ACE Director Floyd Teter explains why he sees "the inclusion of Fusion Applications CRM and HCM in the Oracle Public Cloud" as the most important news to come out of Oracle OpenWorld 2011. Oracle Releases Oracle Solaris 11 | Gokhan Atil Atil offers an overview of some of the "key points" of the new Solaris 11 release. SOA Development Virtual Developer Day (On Demand) You won't get the hands-on experience available in the live event, but if you will learn learn how a SOA approach can be implemented, whether starting afresh with new services or reusing existing services. Webcast: Maximum Availability on Private Clouds - Nov 10 - 10am PT/ 1pm ET Featuring Margaret Hamburger (Director, Product Marketing, Oracle) and Joe Meeks (Director, Product Management, Oracle). Should Enterprise Architecture Teams Be More Focused on Innovation? | Richard Seroter Richard Seroter looks answers among opinions offered by Forrester analyst Brian Hopkins and Jude Umeh of CapGemini.

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• Give Us Your Thoughts About Oracle Designs

  - by Tom Caldecott-Oracle

  Participate in the Onsite Usability Lab at Oracle OpenWorld 2014 Want to impress your colleagues? Your manager? Your mom? Imagine being able to say to them, “So, did I ever tell you about the time I helped Oracle design some of their hot applications?” Yes, that opportunity is coming up—at Oracle OpenWorld.  The Oracle Applications User Experience team will host an onsite usability lab at the 2014 conference. You can participate and give us your thoughts about proposed designs for Oracle Human Capital Management Cloud and Oracle Sales Cloud, Oracle Fusion Applications for procurement and supply chain, Oracle E-Business Suite and PeopleSoft applications, social relationship management, BI applications, Oracle Fusion Middleware, and more.  Your feedback will directly affect the usability of Oracle applications to make them intuitive, easy to use. You’ll make a difference. And that should score you points with peers, friends, and family. Of course, for your mom, first you’ll probably have to explain to her again what you do for a living. If you’re interested in participating, you must sign up in advance. Space is limited. Participation requires your company or organization to have a Customer Participation Confidentiality Agreement (CPCA) on file. Don’t have one? Let us know, and we’ll start the process. Sign up now for the onsite usability lab. When?  Monday, September 29 - Wednesday, October 1, 2014  Where?  InterContinental San Francisco Want to know about other Oracle Applications User Experience activities at Oracle OpenWorld? Visit UsableApps.

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• Efficient use of Bundling

  - by ACShorten

  One of the discussions I am having with customers and consulting people is about the use of Bundling and its appropriate use. We introduced Bundling post release in the V2.2 code line to allow partners and consultants to build solutions using the Configuration Tools objects such as UI Maps, Service Scripts, Business Objects, Business Services etc and then export and migrate them as solutions. Whilst that was the original intent I have found a few teams using the facility for other data and then complaining about the efficiency or relevance of the tool. Here are a number of guidelines to help optimize the use of Bundling for your implementation: Not all objects can be bundled. Only specific objects in the product can be bundled. These are targetted at Configuration Tools objects and a select group of other objects that are required for these objects. Maintenance Objects with the option "Eligble for Bundling" set to Y (and also contains a Bundling Add BO). Add objects to the Bundle as you complete them - Bundling can have issues with sequencing objects. The best way of combating this is to add objects to the bundle as you complete them. This will help with making sure you sequence the loading of the objects as you are building them in the correct order. Remember Bundling was designed for developers and partners to deliver solutions. If you leave adding objects to a Bundle using the Bundle Export zones then you will have less control of what sequence they are applied and this can cause timing issues. Bundling takes the latest revision  - If you combine Bundling with Revision Control then the Bundling will take the latest release of the object at the time of the export operation. Bundling and Version Control products - If you use a version control tool to control your java code then you can also check in the Bundle to associate a release between code and a bundle. Bundling is quite a powerful feature of the Oracle Utilities Application Framework that allows sales, partners, consultants and customers to package and import their Configuration Tools based solutions.

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• Suitable SDK to develop quick game?

  - by gRnt

  I'm currently undertaking a personal project at home that I need to turn around inside the next few months (which working full time and still learning programming makes it a tad difficult). I'm looking for suggestions on SDK's or tools (preferably free or that come with games, similar to steam tools) that I can use to develop a "game". I'm OK with coding but have no 3D development skills at all. I've very little experience with mod tools or SDK's at all but I'm hoping someone can point me in the direction of one that does the following: A decent library of prefab 3D models to build scenes. Ability to add scripting to the scene I've used Unity before and would prefer to continue to do so however I really have the worst 3D skills imaginable and can't waste time learning them. I'd be looking for pre-fab items that are both industrial and possibly more lush environments (trees etc). If it makes any difference (due to licencing and what-not) I WILL NOT be selling this game or marketing it in any way and I am a University Student if any places do educations licences. Another alternative would be to source free 3d models elsewhere but again while I'm still learning I have no idea where to look if someone could point me in the right direction I'll do the rest of the digging. Thanks

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• Oracle@info360: Advance Beyond Point Solutions To An Enterprise Content Strategy

  - by kellsey.ruppel(at)oracle.com

  The info360/AIIM conference is March 22-24 in Washington DC. We have a number of customer speakers this year talking on the theme of “Advance Beyond Point Solutions To An Enterprise Content Strategy.” These customers all started by addressing a particular use case, but then used the infrastructure they had created to quickly and cost effectively stand up solutions to new business problems.  Andy MacMillan, VP of Product Management at Oracle, will give a thought provoking opening keynote at 8:50 AM on Tuesday, March 22nd. He will be joined by Juan Jose Goldschtein, the CIO of the Organization of American States. The OAS has developed a human rights website that is the front end to a case management system for human rights violations. The implementation supports digital signatures on iPads, so their executives can approve workflows and keep cases moving forward while they are busy traveling and investigating abuses.Other customer speakers include:Tom Robinette, Director of Applications and IT Engineering, Dresser-RandRobin Crisp, Program Manager, FDAMonica Crocker, Corporate Records Manager, Land O’ LakesBrian Skapura, The American Institute of ArchitectsKathy Adams and Leslie Becker, The Nature ConservancyIrfan Motiwala, Sr. VP, Moody’s Investment ServicesMolly Wenzler, Director of Electronic Media, MeadWestvaco Other sessions include our Super Session that kicks off the Oracle Track @info360 on Wednesday. At 11:00 AM, Senior Director of Product Marketing, Howard Beader will present The Social Enterprise – Combining People, Processes and Content. This session will focus on how customers have brought social media, business process management, and content management together to supercharge their organizations. Oracle customers can arrange one-on-one meetings with Oracle executives and product experts, and attend the VIP customer appreciation event. Oracle will be joined by Oracle partners:FujitsuKesteTeamInformaticsKapowSena SystemsDTIYou can learn more about discounts for Oracle customers and register on our Oracle@info360 page.To see more about the customers and sessions that will be presented, you can look at the Oracle Track page on the AIIM/info360 website.Technorati Tags: oracle, AIIM, info360, content management, social enterprise

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• Five Ideas: Project Management

  - by Sylvie MacKenzie, PMP

   Except from Profit Magazine “For everyone to put on the project manager hat and standardize the way every single thing is done means that now the whole organization is on the same page as to what needs to occur from the time a hurricane hits Haiti and when a boat pulls in to unload supplies.” —Rich D’Addario, consulting project manager in the Primavera Global Business Unit at Oracle, on helping AmeriCares deliver aid to Haiti “Primavera P6 Analytics generates information that can help organizations improve their utilization and trim down overall operating costs. But more importantly, it gives organizations improved visibility.” —Yasser Mahmud, vice president of product strategy and industry marketing in Oracle’s Primavera Global Business Unit “Organizations are constantly looking for ways to improve the speed and precision of their decisions and work without creating environments and systems that limit their personnel through rigid structures and inflexible processes. The latest release of Primavera Portfolio Management meets this demand by further streamlining processes and supporting enhanced decision-making, helping drive better value from portfolios. In addition, the new UI clearly demonstrates Oracle's commitment to providing a seamlessly integrated enterprise project portfolio management product suite.” —Mike Sicilia, senior vice president, Oracle's Primavera “Make it a business project, not an IT project. All levels of functional management must have ownership, responsibility, and accountability for the success of the implementation.” —from Eaton Operations Services Manager Marcos Baccetto's 9 Project Management Tips “AEC firms must strategically pursue standardization opportunities in the project management area while preserving the spirit of entrepreneurism and flexibility at an individual project manager level. An enterprise technology platform doesn't only help with standardization of key project management processes across the enterprise; it also improves performance management, team collaboration and client specific reporting at an individual project level.” —Maneesh Chhabra is a director of Industry Strategy and Insight at Oracle

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• Data transfer between "main" site and secured virtual subsite

  - by Emma Burrows

  I am currently working on a C# ASP.Net 3.5 website I wrote some years ago which consists of a "main" public site, and a sub-site which is our customer management application, using forms-based authentication. The sub-site is set up as a virtual folder in IIS and though it's a subfolder of "main", it functions as a separate web app which handles CRUD access to our customer database and is only accessible by our staff. The main site currently includes a form for new leads to fill in, which generates an email to our sales staff so they can contact them and convince them to become customers. If that process is successful, the staff manually enter the information from the email into the database. Not surprisingly, I now have a new requirement to feed the data from the new lead form directly into the database so staff can just check a box for instance to turn the lead into a customer. My question therefore is how to go about doing this? Possible options I've thought of: Move the new lead form into the customer database subsite (with authentication turned off). Add database handling code to the main site. (No, not seriously considering this duplication of effort! :) Design some mechanism (via REST?) so a webpage outside the customer database subsite can feed data into the customer database How to organise the code for this situation, preferably with extensibility in mind, and particularly are there any options I haven't thought of?

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• Se non ti sei unito alla Customer Experience Revolution? Il materiale è tutto qui!

  - by Silvia Valgoi

  Se ti sei perso questo interesante Executive workshop, non preoccuparti, qui puoi trovare gli interventi dei relatori.Durante l'evento Oracle, Accenture ed il professor Enrico Finzi hanno condiviso l'approccio alla Customer Experience vista come strategia per dare vita a processi più completi ed innovativi, per generare e gestire l’interazione con i consumatori, su tutti i canali. E' stato un momento importante per: comprendere perché la Customer Experience è diventata la componente più importante e strategica del tuo business scoprire come la Customer Experience accelleri l’acquisizione di nuovi clienti, incrementi la fidelizzazione ad un brand/prodotto/servizio, migliori l’efficienza operativa e sostenga le vendite conoscere come le soluzioni di Customer Experience possono aiutare le aziende a far vivere questa esperienza in modo coerente, personalizzata, attraverso tutti i canali e su tutti i dispositivi, ottenendo risultati misurabile Ecco le presentazioni e i video presentati durante i lavori: &amp;lt;p&amp;gt; &amp;lt;/p&amp;gt; Oracle Customer Experience - Empowering People. Powering Brands - Armando Janigro, Sales Development Manager, Oracle         How to win with Customer Experience - Nadia Dallafiore, Senior Manager CRM Retail  Accenture   Customer Experience e selezione Darwiniana della marca - Enrico Finzi, Sociologo, Presidente AstraRicerche   Engage.Win.Develop.Keep LinkedIn: Customer Concepts Exchange Facebook: Oracle Customer Experience

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• Oracle OpenWorld Interactive Customer Panels

  - by kellsey.ruppel

  Oracle OpenWorld attendees regularly report that their interactions with fellow Oracle customers represent the most valuable aspect of the conference. This year, four customer panels will promote these valuable Oracle WebCenter interactions, including:  Building Next-Generation Portals: An Interactive Customer Panel Discussion  (Wednesday, October 3, 5:00 p.m., Moscone West 3000, session ID# CON8900) With panelists from Aramark, Canadian Partnership Against Cancer, Los Angeles Department of Building & Safety, Los Angeles Department of Water & Power and Siemens Healthcare Becoming a Social Business: Stories from the Front Lines of Change (Thursday, October 4, 11:15 a.m., Moscone West 3001, session ID# CON8899) Featuring University of Louisville Land Mines, Potholes, and Dirt Roads: Navigating the Way to Enterprise Content Management Nirvana  (Thursday, October 4, 12:45 p.m., Moscone West 3001, session ID# 8898) Including panelists from Critigen and Alberta, Canada's Department of Agricultural and Rural Development Using Web Experience Management to Drive Online Marketing Success (Thursday, October 4, 2:15 p.m., Moscone West 3001, session ID# CON8897)  Featuring panelists from Ancestry.com and Arbonne We hope you’ll join us to learn first-hand from Oracle WebCenter customers as they share best practices and lessons learned when implementing Oracle WebCenter. Looking for a guide of all the Oracle WebCenter sessions at Oracle OpenWorld? Be sure to download the Oracle WebCenter Focus OnGuide!

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• Customer Service Experience, Oracle e Cels insieme per innovare le strategie.

  - by Claudia Caramelli-Oracle

  Si è svolto oggi il workshop Oracle "Customer Service Experience. Strategie per progettare un Servizio eccellente e profittevole." che ha visto il contributo del gruppo di ricerca CELS (Research Group on Industrial Engineering, Logistics and Service Operations) e della sezione ASAP SMF dell’Università degli Studi di Bergamo. Giuditta Pezzotta (PhD - Cels) e Roberto Pinto (PhD - Cels) ci hanno presentato la Service Engineering Methodology (SEEM), innovativa piattaforma metodologica che permette di ottimizzare la creazione di valore sia per il cliente finale sia per l’azienda, partendo dalla progettazione del prodotto e arrivando alla progettazione della soluzione prodotto-servizio, e valutando la bontà del prodotto-servizio ipotizzato attraverso strumenti concettuali e di simulazione dei processi. Armando Janigro, CX Strategy Director EMEA - Oracle ha invece parlato di Modern Customer Service, ovvero di come adattarsi in modo agile e veloce alle mutevoli necessità dei clienti, ipotizzando l’adozione in chiave strategica di nuovi strumenti di differenziazione e di leadership come la Customer Experience (CX) e sfruttando le nuove dinamiche di relazione azienda-singolo consumatore per ottimizzare l’esperienza multicanale e per render più efficiente il Customer Service, creando ulteriore valore. A seguire è stata mostrata da PierLuigi Coli, Principal Sales Consultant - Oracle, una demo sui prodotti Service Cloud offerti da Oracle, a supporto di tutti i concetti raccontati nelle sessioni precedenti. Il workshop è stato un’occasione unica per definire i percorsi da intraprendere per sviluppare efficaci strategie di Customer Experience grazie ad approcci e metodologie innovative alla base di uno sviluppo sostenibile del business. Le slide proiettate sono disponibili su richiesta: scrivi a Claudia Caramelli per ogni informazione o chiarimento.

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• Common request: export #Tabular model and data to #PowerPivot

  - by Marco Russo (SQLBI)

  I received this request in many courses, messages and also forum discussions: having an Analysis Services Tabular model, it would be nice being able to extract a correspondent PowerPivot data model. In order of priority, here are the specific feature people (including me) would like to see: Create an empty PowerPivot workbook with the same data model of a Tabular model Change the connections of the tables in the PowerPivot workbook extracting data from the Tabular data model Every table should have an EVALUATE ‘TableName’ query in DAX Apply a filter to data extracted from every table For example, you might want to extract all data for a single country or year or customer group Using the same technique of applying filter used for role based security would be nice Expose an API to automate the process of creating a PowerPivot workbook Use case: prepare one workbook for every employee containing only its data, that he can use offline Common request for salespeople who want a mini-BI tool to use in front of the customer/lead/supplier, regardless of a connection available This feature would increase the adoption of PowerPivot and Tabular (and, therefore, Business Intelligence licenses instead of Standard), and would probably raise the sales of Office 2013 / Office 365 driven by ISV, who are the companies who requests this feature more. If Microsoft would do this, it would be acceptable it only works on Office 2013. But if a third-party will do that, it will make sense (for their revenues) to cover both Excel 2010 and Excel 2013. Another important reason for this feature is that the “Offline cube” feature that you have in Excel is not available when your PivotTable is connected to a Tabular model, but it can only be used when you connect to Analysis Services Multidimensional. If you think this is an important features, you can vote this Connect item.

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