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• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• New Write Flash SSDs and more disk trays

  - by Steve Tunstall

  In case you haven't heard, the Write SSDs the ZFSSA have been updated. Much faster now for the same price. Sweet. The new write-flash SSDs have a new part number of 7105026 , so make sure you order the right ones. It's important to note that you MUST be on code level 2011.1.4.0 or higher to use these. They have increased in IOPS from 6,000 to 11,000, and increased throughput from 200MB/s to 350MB/s.    Also, you can now add six SAS HBAs (up from 4) to the 7420, allowing one to have three SAS channels with 12 disk trays each, for a new total of 36 disk trays. With 3TB drives, that's 2.5 Petabytes. Is that enough for you? Make sure you add new cards to the correct slots. I've talked about this before, but here is the handy-dandy matrix again so you don't have to go find it. Remember the rules: You can have 6 of any one kind of card (like six 10GigE cards), but you only really get 8 slots, since you have two SAS cards no matter what. If you want more than 12 disk trays, you need two more SAS cards, so think about expansion later, too. In fact, if you are going to have two different speeds of drives, in other words you want to mix 15K speed and 7,200 speed drives in the same system, I would highly recommend two different SAS channels. So I would want four SAS cards in that system, no matter how many trays you have. 

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• Kaiden and the Arachnoid Cyst

  - by Martin Hinshelwood

  Some of you may remember when my son Kaiden was born I posted pictures of him and his sister. Kaiden is now 15 months old and is progressing perfectly in every area except that and we had been worried that he was not walking yet. We were only really concerned as his sister was walking at 8 months. Figure: Kai as his usual self   Jadie and I were concerned over that and that he had a rather large head (noggin) so we talked to various GP’s and our health visitor who immediately dismissed our concerns every time. That was until about two months ago when we happened to get a GP whose daughter had Hyper Mobility and she recognised the symptoms immediately. We were referred to the Southbank clinic who were lovely and the paediatrician confirmed that he had Hyper Mobility after testing all of his faculties. This just means that his joints are overly mobile and would need a little physiotherapy to help him out. At the end the paediatrician remarked offhand that he has a rather large head and wanted to measure it. Sure enough he was a good margin above the highest percentile mark for his height and weight. The paediatrician showed the measurements to a paediatric consultant who, as a precautionary measure, referred us for an MRI at Yorkhill Children's hospital. Now, Yorkhill has always been fantastic to us, and this was no exception. You know we have NEVER had a correct diagnosis for the kids (with the exception of the above) from a GP and indeed twice have been proscribed incorrect medication that made the kids sicker! We now always go strait to Yorkhill to save them having to fix GP mistakes as well. Monday 24th May, 7pm The scan went fantastically, with Kaiden sleeping in the MRI machine for all but 5 minutes at the end where he waited patiently for it to finish. We were not expecting anything to be wrong as this was just a precautionary scan to make sure that nothing in his head was affecting his gross motor skills. After the scan we were told to expect a call towards the end of the week… Tuesday 25th May, 12pm The very next day we got a call from Southbank who said that they has found an Arachnoid Cyst and could we come in the next day to see a Consultant and that Kai would need an operation. Wednesday 26th May, 12:30pm We went into the Southbank clinic and spoke to the paediatric consultant who assured us that it was operable but that it was taking up considerable space in Kai’s head. Cerebrospinal fluid is building up as a cyst is blocking the channels it uses to drain. Thankfully they told us that prospects were good and that Kai would expect to make a full recovery before showing us the MRI pictures. Figure: Normal brain MRI cross section. This normal scan shows the spaces in the middle of the brain that contain and produce the Cerebrospinal fluid. Figure: Normal Cerebrospinal Flow This fluid is needed by the brain but is drained in the middle down the spinal column. Figure: Kai’s cyst blocking the four channels. I do not think that I need to explain the difference between the healthy picture and Kai’s picture. However you can see in this first picture the faint outline of the cyst in the middle that is blocking the four channels from draining. After seeing the scans a Neurosurgeon has decided that he is not acute, but needs an operation to unblock the flow. Figure: OMFG! You can see in the second picture the effect of the build up of fluid. If I was not horrified by the first picture I was seriously horrified by this one. What next? Kai is not presenting the symptoms of vomiting or listlessness that would show an immediate problem and as such we will get an appointment to see the Paediatric Neurosurgeon at the Southern General hospital in about 4 weeks. This timescale is based on the Neurosurgeon seeing the scans. After that Kai will need an operation to release the pressure and either remove the cyst completely or put in a permanent shunt (tube from brain to stomach) to bypass the blockage. We have updated his notes for the referral with additional recent information on top of the scan that the consultant things will help improve the timescales, but that is just a guess.   All we can do now is wait and see, and be watchful for tell tail signs of listlessness, eye problems and vomiting that would signify a worsening of his condition.   Technorati Tags: Personal

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• ODI 12c - Aggregating Data

  - by David Allan

  This posting will look at the aggregation component that was introduced in ODI 12c. For many ETL tool users this shouldn't be a big surprise, its a little different than ODI 11g but for good reason. You can use this component for composing data with relational like operations such as sum, average and so forth. Also, Oracle SQL supports special functions called Analytic SQL functions, you can use a specially configured aggregation component or the expression component for these now in ODI 12c. In database systems an aggregate transformation is a transformation where the values of multiple rows are grouped together as input on certain criteria to form a single value of more significant meaning - that's exactly the purpose of the aggregate component. In the image below you can see the aggregate component in action within a mapping, for how this and a few other examples are built look at the ODI 12c Aggregation Viewlet here - the viewlet illustrates a simple aggregation being built and then some Oracle analytic SQL such as AVG(EMP.SAL) OVER (PARTITION BY EMP.DEPTNO) built using both the aggregate component and the expression component. In 11g you used to just write the aggregate expression directly on the target, this made life easy for some cases, but it wan't a very obvious gesture plus had other drawbacks with ordering of transformations (agg before join/lookup. after set and so forth) and supporting analytic SQL for example - there are a lot of postings from creative folks working around this in 11g - anything from customizing KMs, to bypassing aggregation analysis in the ODI code generator. The aggregate component has a few interesting aspects. 1. Firstly and foremost it defines the attributes projected from it - ODI automatically will perform the grouping all you do is define the aggregation expressions for those columns aggregated. In 12c you can control this automatic grouping behavior so that you get the code you desire, so you can indicate that an attribute should not be included in the group by, that's what I did in the analytic SQL example using the aggregate component. 2. The component has a few other properties of interest; it has a HAVING clause and a manual group by clause. The HAVING clause includes a predicate used to filter rows resulting from the GROUP BY clause. Because it acts on the results of the GROUP BY clause, aggregation functions can be used in the HAVING clause predicate, in 11g the filter was overloaded and used for both having clause and filter clause, this is no longer the case. If a filter is after an aggregate, it is after the aggregate (not sometimes after, sometimes having).  3. The manual group by clause let's you use special database grouping grammar if you need to. For example Oracle has a wealth of highly specialized grouping capabilities for data warehousing such as the CUBE function. If you want to use specialized functions like that you can manually define the code here. The example below shows the use of a manual group from an example in the Oracle database data warehousing guide where the SUM aggregate function is used along with the CUBE function in the group by clause. The SQL I am trying to generate looks like the following from the data warehousing guide; SELECT channel_desc, calendar_month_desc, countries.country_iso_code,       TO_CHAR(SUM(amount_sold), '9,999,999,999') SALES$ FROM sales, customers, times, channels, countries WHERE sales.time_id=times.time_id AND sales.cust_id=customers.cust_id AND   sales.channel_id= channels.channel_id  AND customers.country_id = countries.country_id  AND channels.channel_desc IN   ('Direct Sales', 'Internet') AND times.calendar_month_desc IN   ('2000-09', '2000-10') AND countries.country_iso_code IN ('GB', 'US') GROUP BY CUBE(channel_desc, calendar_month_desc, countries.country_iso_code); I can capture the source datastores, the filters and joins using ODI's dataset (or as a traditional flow) which enables us to incrementally design the mapping and the aggregate component for the sum and group by as follows; In the above mapping you can see the joins and filters declared in ODI's dataset, allowing you to capture the relationships of the datastores required in an entity-relationship style just like ODI 11g. The mix of ODI's declarative design and the common flow design provides for a familiar design experience. The example below illustrates flow design (basic arbitrary ordering) - a table load where only the employees who have maximum commission are loaded into a target. The maximum commission is retrieved from the bonus datastore and there is a look using employees as the driving table and only those with maximum commission projected. Hopefully this has given you a taster for some of the new capabilities provided by the aggregate component in ODI 12c. In summary, the actions should be much more consistent in behavior and more easily discoverable for users, the use of the components in a flow graph also supports arbitrary designs and the tool (rather than the interface designer) takes care of the realization using ODI's knowledge modules. Interested to know if a deep dive into each component is interesting for folks. Any thoughts? 

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• Computer Networks UNISA - Chap 8 &ndash; Wireless Networking

  - by MarkPearl

  After reading this section you should be able to Explain how nodes exchange wireless signals Identify potential obstacles to successful transmission and their repercussions, such as interference and reflection Understand WLAN architecture Specify the characteristics of popular WLAN transmission methods including 802.11 a/b/g/n Install and configure wireless access points and their clients Describe wireless MAN and WAN technologies, including 802.16 and satellite communications The Wireless Spectrum All wireless signals are carried through the air by electromagnetic waves. The wireless spectrum is a continuum of the electromagnetic waves used for data and voice communication. The wireless spectrum falls between 9KHZ and 300 GHZ. Characteristics of Wireless Transmission Antennas Each type of wireless service requires an antenna specifically designed for that service. The service’s specification determine the antenna’s power output, frequency, and radiation pattern. A directional antenna issues wireless signals along a single direction. An omnidirectional antenna issues and receives wireless signals with equal strength and clarity in all directions The geographical area that an antenna or wireless system can reach is known as its range Signal Propagation LOS (line of sight) uses the least amount of energy and results in the reception of the clearest possible signal. When there is an obstacle in the way, the signal may… pass through the object or be obsrobed by the object or may be subject to reflection, diffraction or scattering. Reflection – waves encounter an object and bounces off it. Diffraction – signal splits into secondary waves when it encounters an obstruction Scattering – is the diffusion or the reflection in multiple different directions of a signal Signal Degradation Fading occurs as a signal hits various objects. Because of fading, the strength of the signal that reaches the receiver is lower than the transmitted signal strength. The further a signal moves from its source, the weaker it gets (this is called attenuation) Signals are also affected by noise – the electromagnetic interference) Interference can distort and weaken a wireless signal in the same way that noise distorts and weakens a wired signal. Frequency Ranges Older wireless devices used the 2.4 GHZ band to send and receive signals. This had 11 communication channels that are unlicensed. Newer wireless devices can also use the 5 GHZ band which has 24 unlicensed bands Narrowband, Broadband, and Spread Spectrum Signals Narrowband – a transmitter concentrates the signal energy at a single frequency or in a very small range of frequencies Broadband – uses a relatively wide band of the wireless spectrum and offers higher throughputs than narrowband technologies The use of multiple frequencies to transmit a signal is known as spread-spectrum technology. In other words a signal never stays continuously within one frequency range during its transmission. One specific implementation of spread spectrum is FHSS (frequency hoping spread spectrum). Another type is known as DSS (direct sequence spread spectrum) Fixed vs. Mobile Each type of wireless communication falls into one of two categories Fixed – the location of the transmitted and receiver do not move (results in energy saved because weaker signal strength is possible with directional antennas) Mobile – the location can change WLAN (Wireless LAN) Architecture There are two main types of arrangements Adhoc – data is sent directly between devices – good for small local devices Infrastructure mode – a wireless access point is placed centrally, that all devices connect with 802.11 WLANs The most popular wireless standards used on contemporary LANs are those developed by IEEE’s 802.11 committee. Over the years several distinct standards related to wireless networking have been released. Four of the best known standards are also referred to as Wi-Fi. They are…. 802.11b 802.11a 802.11g 802.11n These four standards share many characteristics. i.e. All 4 use half duplex signalling Follow the same access method Access Method 802.11 standards specify the use of CSMA/CA (Carrier Sense Multiple Access with Collision Avoidance) to access a shared medium. Using CSMA/CA before a station begins to send data on an 802.11 network, it checks for existing wireless transmissions. If the source node detects no transmission activity on the network, it waits a brief period of time and then sends its transmission. If the source does detect activity, it waits a brief period of time before checking again. The destination node receives the transmission and, after verifying its accuracy, issues an acknowledgement (ACT) packet to the source. If the source receives the ACK it assumes the transmission was successful, – if it does not receive an ACK it assumes the transmission failed and sends it again. Association Two types of scanning… Active – station transmits a special frame, known as a prove, on all available channels within its frequency range. When an access point finds the probe frame, it issues a probe response. Passive – wireless station listens on all channels within its frequency range for a special signal, known as a beacon frame, issued from an access point – the beacon frame contains information necessary to connect to the point. Re-association occurs when a mobile user moves out of one access point’s range and into the range of another. Frames Read page 378 – 381 about frames and specific 802.11 protocols Bluetooth Networks Sony Ericson originally invented the Bluetooth technology in the early 1990s. In 1998 other manufacturers joined Ericsson in the Special Interest Group (SIG) whose aim was to refine and standardize the technology. Bluetooth was designed to be used on small networks composed of personal communications devices. It has become popular wireless technology for communicating among cellular telephones, phone headsets, etc. Wireless WANs and Internet Access Refer to pages 396 – 402 of the textbook for details.

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• YouTube SEO: Video Optimization

  - by Mike Stiles

  SEO optimization is still regarded as one of the primary tools in the digital marketing kit. However and wherever a potential customer is conducting a search, brands want their content to surface in the top results. Makes sense. But without a regular flow of good, relevant content, your SEO opportunities run shallow. We know from several studies video is one of the most engaging forms of content, so why not make sure that in addition to being cool, your videos are helping you win the SEO game? Keywords:-Decide what search phrases make the most sense for your video. Don’t dare use phrases that have nothing to do with the content. You’ll make people mad.-Research those keywords to see how competitive they are. Adjust them so there are still lots of people searching for it, but there are not as many links showing up for it.-Search your potential keywords and phrases to see what comes up. It’s amazing how many people forget to do that. Video Title: -Try to start and/or end with your keyword.-When you search on YouTube, visual action words tend to come up as suggested searches. So try to use action words. Video Description: -Lead with a link to your site (include http://). -Don’t stuff this with your keyword. It leads to bad writing and it won’t work anyway. This is where you convince people to watch, so write for humans. Use some showmanship. -At the end, do a call to action (subscribe, see the whole playlist, visit our social channels, etc.) Video Tags:-Don’t over-tag. 5-10 tags per video is plenty. -If you’re compelled to have more than 10, that means you should probably make more videos specifically targeting all those keywords. Find Linking Pals:-45% of videos are discovered on video sites. But 44% are found through links on blogs and sites.-Write a blog about your video’s content, then link to the video in it. -A good site for finding places to guest blog is myblogguest.com-Once you find good linking partners, they’ll link to your future videos (as long as they’re good and you’re returning the favor). Tap the Power of Similar Videos:-Use Video Reply to associate your video with other topic-related videos. That’s when you make a video responding to or referencing a video made by someone else. Content:-Again, build up a portfolio of videos, not just one that goes after 30 keywords.-Create shorter, sequential videos that pull them deeper into the content and closer to a desired final action.-Organize your video topics separately using Playlists. Playlists show up as a whole in search results like individual videos, so optimize playlists the same as you would for a video. Meta Data:-Too much importance is placed on it. It accounts for only 15% of search success.-YouTube reads Captions or Transcripts to determine what a video is about. If you’re not using them, you’re missing out.-You get the SEO benefit of captions and transcripts whether the viewers has them toggled on or not. Promotion:-This accounts for 25% of search success.-Promote the daylights out of your videos using your social channels and digital assets. Don’t assume it’s going to magically get discovered. -You can pay to promote your video. This could surface it on the YouTube home page, YouTube search results, YouTube related videos, and across the Google content network. Community:-Accounts for 10% of search success.-Make sure your YouTube home page is a fun place to spend time. Carefully pick your featured video, and make sure your Playlists are featured. -Participate in discussions so users will see you’re present. The volume of ratings/comments is as important as the number of views when it comes to where you surface on search. Video Sitemaps:-As with a web site, a video sitemap helps Google quickly index your video.-Google wants to know title, description, play page URL, the URL of the thumbnail image you want, and raw video file location.-Sitemaps are xml files you host or dynamically generate on your site. Once you’ve made your sitemap, sign in and submit it using Google webmaster tools. Just as with the broadcast and cable TV channels, putting a video out there is only step one. You also have to make sure everybody knows it’s there so the largest audience possible can see it. Here’s hoping you get great ratings. @mikestiles

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• WCF: Server Not Found - from trace Empty Message when run async but works fine from console app?

  - by MrTortoise

  Todays cause of hair loss has been the following scenario: I have a service that takes 2 strings and returns another. This service uses basicHttpBinding <basicHttpBinding> <binding name="basicHttpNoSec"> <security mode="None" /> </binding> </basicHttpBinding> Anyway, it works fine from a console test app. I have a silverlight app sat on top which implements another basicHttpBinding service that simply reuses the contract in the other service and the silverlight App uses this service. I have a console app that confirms that this service is working and set up with basichttpbinding. I have all the clientAccessPolicy stuff in place. when I run the silverlight app the difference is that it runs everything async ... as such the only message i directly get back rom wcf is server not found. When i enable tracing I dig down to this message - as I know the methods work and the parameteres i pass in will return a valid string i am really puzzled at to what the cause is. any help much appreciated. <E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent"> <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system"> <EventID>131075</EventID> <Type>3</Type> <SubType Name="Error">0</SubType> <Level>2</Level> <TimeCreated SystemTime="2010-06-07T14:17:40.6639249Z" /> <Source Name="System.ServiceModel" /> <Correlation ActivityID="{8ea9530e-12f4-4a82-9c26-dd2e23264c3c}" /> <Execution ProcessName="aspnet_wp" ProcessID="4616" ThreadID="6" /> <Channel /> <Computer>5JC2Y2J</Computer> </System> <ApplicationData> <TraceData> <DataItem> <TraceRecord xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord" Severity="Error"> <TraceIdentifier>http://msdn.microsoft.com/en-GB/library/System.ServiceModel.Diagnostics.ThrowingException.aspx</TraceIdentifier> <Description>Throwing an exception.</Description> <AppDomain>/LM/w3svc/1/ROOT/CopSilverlight.Web-1-129203938565564172</AppDomain> <Exception> <ExceptionType>System.ServiceModel.ProtocolException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>There is a problem with the XML that was received from the network. See inner exception for more details.</Message> <StackTrace> at System.ServiceModel.Channels.HttpRequestContext.CreateMessage() at System.ServiceModel.Channels.HttpChannelListener.HttpContextReceived(HttpRequestContext context, Action callback) at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object state) at System.Runtime.IOThreadScheduler.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped) at System.Runtime.Fx.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP) </StackTrace> <ExceptionString>System.ServiceModel.ProtocolException: There is a problem with the XML that was received from the network. See inner exception for more details. ---&gt; System.Xml.XmlException: The body of the message cannot be read because it is empty. --- End of inner exception stack trace ---</ExceptionString> <InnerException> <ExceptionType>System.Xml.XmlException, System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>The body of the message cannot be read because it is empty.</Message> <StackTrace> at System.ServiceModel.Channels.HttpRequestContext.CreateMessage() at System.ServiceModel.Channels.HttpChannelListener.HttpContextReceived(HttpRequestContext context, Action callback) at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object state) at System.Runtime.IOThreadScheduler.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped) at System.Runtime.Fx.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP) </StackTrace> <ExceptionString>System.Xml.XmlException: The body of the message cannot be read because it is empty.</ExceptionString> </InnerException> </Exception> </TraceRecord> </DataItem> </TraceData> </ApplicationData> </E2ETraceEvent>

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• Binding collection indexes to a WPF DataGrid at runtime

  - by bearda

  After trying to develop our own control to display a table of data we stumbled on the WPF toolkit DataGrid and thought we were saved. A couple hours later I'm scratching my head trying to figure out if it can do what we really want it to do. The DataGrid seems to be based on displaying various properties of a single object, where I think I need something that can display a collection's items, I want to display a table of strings with a variable number of rows and a variable number of columns. Each row represents the state of a number of inputs at a given time. The number of samples may change, and the number of inputs may change at runtime. As a result, I can't create a custom object that represents a row with a property for each input. This makes the DataGrid binding more complicated, since I can't bind to a fixed property for each column. I thought I found a workaround for this by binding to ".[" + channelIndex + ]" but it hasn't worked out quite the way I wanted. Right now I have a collection of a collection of strings that represents the two-dimensional array of strings. I'm using ObservableCollection so string change event notifications work, but I can use any collection type needed. It looked like everything was working great until I realized that every row was showing the same line of data. Binding in C# is not my strong suit, so I'm kind of lost on what's going wrong. Is what I'm trying to do overall even possible with the WPF Toolkit DataGrid? using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Windows; using System.Windows.Controls; using System.Windows.Data; using System.Windows.Documents; using System.Windows.Input; using System.Windows.Media; using System.Windows.Media.Imaging; using System.Windows.Navigation; using System.Windows.Shapes; using Microsoft.Windows.Controls; using System.ComponentModel; using System.Collections; using System.Collections.ObjectModel; namespace WRE.NGDAS.UILayer { /// <summary> /// Interaction logic for DataTableControl.xaml /// </summary> public partial class DataTableControl : UserControl { #region Constants private const int lineHeight = 25; #endregion #region Type Definitions private class TableChannelInfo { internal string ChannelName = string.Empty; internal int Column = 0; public override string ToString() { return ChannelName; } } internal class NotifyString : INotifyPropertyChanged { private string text = String.Empty; public event PropertyChangedEventHandler PropertyChanged; public string Text { get { return text; } set { text = value; NotifyPropertyChanged( "Text" ); } } public NotifyString(string newText) { text = newText; } protected void NotifyPropertyChanged( string propertyChanged ) { if ( PropertyChanged != null ) { PropertyChanged(this, new PropertyChangedEventArgs(propertyChanged)); } } } #endregion #region Private Data Members string[] channels = null; int numberFixed = 0; int numberOfRows = 0; ObservableCollection<ObservableCollection<NotifyString>> tableText = null; #endregion public DataTableControl( List<string> channelNames, List<string> nameToolTips, int numberFixedColumns, int numberRows ) { InitializeComponent(); numberFixed = numberFixedColumns; numberOfRows = numberRows; tableText = new ObservableCollection<ObservableCollection<NotifyString>>(); dataGrid.ItemsSource = tableText; channels = new string[channelNames.Count]; for (int channelIndex = 0; channelIndex < channelNames.Count; channelIndex++) { channels[channelIndex] = channelNames[channelIndex]; tableText.Add(new ObservableCollection<NotifyString>()); for (int i = 0; i < numberOfRows; i++) { tableText[channelIndex].Add( new NotifyString(String.Empty) ); } Binding textBinding = new Binding( ".[" + channelIndex + "]" ); textBinding.Mode = BindingMode.OneWay; textBinding.UpdateSourceTrigger = UpdateSourceTrigger.PropertyChanged; textBinding.Source = tableText[channelIndex]; DataGridTextColumn newColumn = new DataGridTextColumn(); newColumn.Header = channelNames[channelIndex]; newColumn.DisplayIndex = channelIndex; newColumn.Binding = textBinding; if ( channelIndex < numberFixed ) { newColumn.CanUserReorder = false; } dataGrid.Columns.Add(newColumn); } //Height = lineHeight + numberOfRows * lineHeight; } internal void UpdateChannelRow( int rowNumber, List<string> channelValues, DisplayColors color ) { if ( rowNumber < numberOfRows ) { for (int column = 0; column < channelValues.Count; column++) { if ( column < channels.GetLength(0) ) { tableText[column][rowNumber].Text = channelValues[column]; } } } } } }

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• Learning Pascal FC

  - by dmindreader

  I'm looking for tutorials and examples on Pascal FC's channels and rendesvouz mechanisms.

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• Which Activator.CreateInstance overload function to call?

  - by user299990

  Which Activator.CreateInstance overload function to call? I have a type returned from "Type proxyType = GetProxyType(contractType);" and the constructorinfo is "[System.Reflection.RuntimeConstructorInfo] = {Void .ctor(System.ServiceModel.InstanceContext)} base {System.Reflection.MemberInfo} = {Void .ctor(System.ServiceModel.InstanceContext)} [System.Reflection.RuntimeConstructorInfo] = {Void .ctor(System.ServiceModel.InstanceContext, System.String)} base {System.Reflection.MethodBase} = {Void .ctor(System.ServiceModel.InstanceContext, System.String)} [System.Reflection.RuntimeConstructorInfo] = {Void .ctor(System.ServiceModel.InstanceContext, System.String, System.String)} base {System.Reflection.MethodBase} = {Void .ctor(System.ServiceModel.InstanceContext, System.String, System.String)} [System.Reflection.RuntimeConstructorInfo] = {Void .ctor(System.ServiceModel.InstanceContext, System.String, System.ServiceModel.EndpointAddress)} base {System.Reflection.MethodBase} = {Void .ctor(System.ServiceModel.InstanceContext, System.String, System.ServiceModel.EndpointAddress)} [System.Reflection.RuntimeConstructorInfo] = {Void .ctor(System.ServiceModel.InstanceContext, System.ServiceModel.Channels.Binding, System.ServiceModel.EndpointAddress)} base {System.Reflection.MethodBase} = {Void .ctor(System.ServiceModel.InstanceContext, System.ServiceModel.Channels.Binding, System.ServiceModel.EndpointAddress)}. Thanks!!

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• SHAddToRecentDocs without a file?

  - by Chris Becke

  I was toying with an IRC client, integrating it with the windows 7 app bar. To get a "Frequent" or "Recent" items list one has to call SHAddToRecentDocs API. I want to add recent IRC channels visited to the Windows 7 Jumplist for the IRC application. Now, my problem is, IRC channels don't exist in the file system. And SHAddToRecentDocs seems to insist on getting some sort of file system object. Ive tried to work around it by creating a IShellItem pointing to my application, and giving it a command line to launch the channel. The shell is rebelling however, and thus far has not visibly added any of my "recent document" attempts to the Jumplist. Is there no way to do this without creating some kind of entirely unwanted filesystem object?

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• WCF Troubleshooting from ASP.NET Client -- Help!

  - by Kobojunkie

  I am trying to call a method in my service that is as below, from an ASP.NET application. public bool ValidateUser(string username, string password) { try { // String CurrentLoggedInWindowsUserName = WindowsIdentity.GetCurrent().Name; // //primary identity of the call // String CurrentServiceSecurityContextPrimaryIdentityName = // ServiceSecurityContext.Current.PrimaryIdentity.Name; // } catch (Exception ex) { FaultExceptionFactory fct = new FaultExceptionFactory(); throw new FaultException<CustomFaultException>(fct.CreateFaultException(ex)); } return false; } The Config for the client end of my service is as below <binding name="WSHttpBinding_IMembershipService" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00" bypassProxyOnLocal="false" transactionFlow="false" hostNameComparisonMode="StrongWildcard" maxBufferPoolSize="524288" maxReceivedMessageSize="65536" messageEncoding="Text" textEncoding="utf-8" useDefaultWebProxy="false" allowCookies="false"> <readerQuotas maxDepth="32" maxStringContentLength="8192" maxArrayLength="16384" maxBytesPerRead="4096" maxNameTableCharCount="16384" /> <reliableSession ordered="true" inactivityTimeout="00:10:00" enabled="false" /> <security mode="Message"> <transport clientCredentialType="Windows" proxyCredentialType="None" realm="" /> <message clientCredentialType="Windows" negotiateServiceCredential="true" algorithmSuite="Default" establishSecurityContext="true" /> </security> </binding> Problem I keep having is when I call it; I get the following exception message. Server Error in '/' Application. The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state. Stack Trace: [CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.] System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +7596735 System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +275 System.ServiceModel.ICommunicationObject.Close(TimeSpan timeout) +0 System.ServiceModel.ClientBase`1.System.ServiceModel.ICommunicationObject. Close(TimeSpan timeout) +142 System.ServiceModel.ClientBase`1.Close() +38 System.ServiceModel.ClientBase`1.System.IDisposable.Dispose() +4 Controls.Membership.accountLogin.ValidateUserCredentials(String UserName, String Password) in C:\ Petition.WebClient\Controls\ Membership\accountLogin.ascx.cs:49 Controls.Membership.accountLogin.Login1_Authenticate(Object sender, AuthenticateEventArgs e) in C:\ WebClient\ Controls\Membership \accountLogin.ascx.cs:55 I am not entirely sure why I keep getting this. Just in case, here is how I call my service from the client private bool ValidateUserCredentials(string UserName, string Password) { bool boolReturnValue = false; using(Members.MembershipServiceClient client = new Controls.Members.MembershipServiceClient()) { try { boolReturnValue = client.ValidateUser(UserName, Password); } catch (FaultException<CustomFaultException> ex) { throw ex; } } return boolReturnValue; } Anyone have any idea what I need to do in this case?

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• Python Imaging: YCbCr problems

  - by daver

  Hi, I'm doing some image processing in Python using PIL, I need to extract the luminance layer from a series of images, and do some processing on that using numpy, then put the edited luminance layer back into the image and save it. The problem is, I can't seem to get any meaningful representation of my Image in a YCbCr format, or at least I don't understand what PIL is giving me in YCbCr. PIL documentation claims YCbCr format gives three channels, but when I grab the data out of the image using np.asarray, I get 4 channels. Ok, so I figure one must be alpha. Here is some code I'm using to test this process: import Image as im import numpy as np pengIm = im.open("Data\\Test\\Penguins.bmp") yIm = pengIm.convert("YCbCr") testIm = np.asarray(yIm) grey = testIm[:,:,0] grey = grey.astype('uint8') greyIm = im.fromarray(grey, "L") greyIm.save("Data\\Test\\grey.bmp") I'm expecting a greyscale version of my image, but what I get is this jumbled up mess: http://i.imgur.com/zlhIh.png Can anybody explain to me where I'm going wrong? The same code in matlab works exactly as I expect.

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• How to display a window on top with Java ?

  - by Frank

  I have the following code to display a message : JLabel A_Label=new JLabel("Updating channels ..."); A_Label.setFont(new Font("Times New Roman",0,16)); A_Label.setForeground(Color.BLUE); A_Label.setHorizontalAlignment(SwingConstants.CENTER); JOptionPane pane=new JOptionPane(A_Label); Object[] options=new String[]{"OK"}; pane.setOptions(options); JDialog dialog=pane.createDialog(new JFrame(),"Updating Channels"); dialog.setModal(false); dialog.setVisible(true); When the program runs, other windows displayed on top of it, how can I make it the top window ? I wonder if I can call "pane" or "dialog" to be on top ? Frank

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• Why I get a segmentation fault?

  - by frx08

  Why I get a segmentation fault? int main() { int height, width, step, step_mono, channels; int y, x; char str[15]; uchar *data, *data_mono; CvMemStorage* storage = cvCreateMemStorage(0); CvSeq* contour = 0; CvPoint* p; CvFont font; CvCapture *capture; IplImage *frame = 0, *mono_thres = 0; capture = cvCaptureFromAVI("source.avi"); //capture video if(!cvGrabFrame(capture)) exit(0); frame = cvRetrieveFrame(capture); //capture the first frame from video source cvNamedWindow("Result", 1); while(1){ mono_thres = cvCreateImage(cvGetSize(frame), 8, 1); height = frame -> height; width = frame -> width; step = frame -> widthStep; step_mono = mono_thres -> widthStep; channels = frame -> nChannels; data = (uchar *)frame -> imageData; data_mono = (uchar *)mono_thres -> imageData; //converts the image to a binary highlighting the lightest zone for(y=0;y < height;y++) for(x=0;x < width;x++) data_mono[y*step_mono+x*1+0] = data[y*step+x*channels+0]; cvThreshold(mono_thres, mono_thres, 230, 255, CV_THRESH_BINARY); cvFindContours(mono_thres, storage, &contour, sizeof(CvContour), CV_RETR_CCOMP, CV_CHAIN_APPROX_SIMPLE); //gets the coordinates of the contours and draws a circle and the coordinates in that point p = CV_GET_SEQ_ELEM(CvPoint, contour, 1); cvCircle(frame, *p, 1, CV_RGB(0,0,0), 2); cvInitFont(&font, CV_FONT_HERSHEY_PLAIN, 1.1, 1.1, 0, 1); sprintf(str, "(%d ,%d)", p->x, p->y); cvPutText(frame, str, cvPoint(p->x+5,p->y-5), &font, CV_RGB(0,0,0)); cvShowImage("Result", mono_thres); //next frame if(!cvGrabFrame(capture)) break; frame = cvRetrieveFrame(capture); if((cvWaitKey(10) & 255) == 27) break; } cvReleaseCapture(&capture); cvDestroyWindow("Result"); return 0; }

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• No warning from gcc when function definition in linked source different from function prototype in h

  - by c_c

  Hi, I had a problem with a part of my code, which after some iterations seemed to read NaN as value of a int of a struct. I think I found the error, but am still wondering why gcc (version 3.2.3 on a embedded Linux with busybox) did not warn me. Here are the important parts of the code: A c file and its header for functions to acquire data over USB: // usb_control.h typedef struct{ double mean; short *values; } DATA_POINTS; typedef struct{ int size; DATA_POINTS *channel1; //....7 more channels } DATA_STRUCT; DATA_STRUCT *create_data_struct(int N); // N values per channel int free_data_struct(DATA_STRUCT *data); int aqcu_data(DATA_STRUCT *data, int N); A c and header file with helper function (math, bitshift,etc...): // helper.h int mean(DATA_STRUCT *data); // helper.c (this is where the error is obviously) double mean(DATA_STRUCT *data) { // sum in for loop data->channel1->mean = sum/data->N; // ...7 more channels // a printf here displayed the mean values corretly } The main file // main.c #include "helper.h" #include "usb_control.h" // Allocate space for data struct DATA_STRUCT *data = create_data_struct(N); // get data for different delays for (delay = 0; delay < 500; delay += pw){ acqu_data(data, N); mean(data); // printf of the mean values first is correct. Than after 5 iterations // it is always NaN for channel1. The other channels are displayed correctly; } There were no segfaults nor any other missbehavior, just the NaN for channel1 in the main file. After finding the error, which was not easy, it was of course east to fix. The return type of mean(){} was wrong in the definition. Instead of double mean() it has to be int mean() as the prototype defines. When all the functions are put into one file, gcc warns me that there is a redefinition of the function mean(). But as I compile each c file seperately and link them afterwards gcc seems to miss that. So my questions would be. Why didn't I get any warnings, even non with gcc -Wall? Or is there still another error hidden which is just not causing problems now? Regards, christian

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• How do I create static instances of a class inside that class?

  - by wehas

  I have a class Color that holds values for the red, green, and blue channels of a color. The class constructor lets you create a new color by specifying values for the three channels. However, for convenience, I would also like to have some "premade" colors available for the programmer. For example instead of having something like DrawRectangle(new Color(1, 0, 0)); you would be able to say DrawRectangle(Color.Red); Where Color.Red is an instance of Color that lives inside the Color class. How can I declare these instances of Color inside the Color class? If there is a name for this type of technique I'd like to know it as I had no idea what search terms to use when I was looking for help online.

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• Connection to embedded device with Windows and .Net

  - by tim

  I am building a .net application(xp, vista, 7) that will communicate with an embedded device. I will be able to connect via IP, serial port and modem. Question: Should I allow some type of open connection within my application that will allow me to connect to the device through some other channels that may be set up in the operating system just to allow future extensibility without really having to change anything on the device? I was just imagining that the operating system would be able to serve all communication channels that may be setup through the operating system to the device. Like would an admin setup some channel through SMTP or other protocol. I just didn’t want to box myself in and ignore some more open architecture. Thanks.

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• Do not use “using” in WCF Client

  - by oazabir

  You know that any IDisposable object must be disposed using using. So, you have been using using to wrap WCF service’s ChannelFactory and Clients like this: using(var client = new SomeClient()) {. ..} Or, if you are doing it the hard and slow way (without really knowing why), then: using(var factory = new ChannelFactory<ISomeService>()) {var channel= factory.CreateChannel();...} That’s what we have all learnt in school right? We have learnt it wrong! When there’s a network related error or the connection is broken, or the call is timed out before Dispose is called by the using keyword, then it results in the following exception when the using keyword tries to dispose the channel: failed: System.ServiceModel.CommunicationObjectFaultedException : The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state. Server stack trace: at System.ServiceModel.Channels.CommunicationObject.Close(TimeSpan timeout) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at System.ServiceModel.ICommunicationObject.Close(TimeSpan timeout) at System.ServiceModel.ClientBase`1.System.ServiceModel.ICommunicationObject.Close(TimeSpan timeout) at System.ServiceModel.ClientBase`1.Close() at System.ServiceModel.ClientBase`1.System.IDisposable.Dispose() There are various reasons for which the underlying connection can be at broken state before the using block is completed and the .Dispose() is called. Common problems like network connection dropping, IIS doing an app pool recycle at that moment, some proxy sitting between you and the service dropping the connection for various reasons and so on. The point is, it might seem like a corner case, but it’s a likely corner case. If you are building a highly available client, you need to treat this properly before you go-live. So, do NOT use using on WCF Channel/Client/ChannelFactory. Instead you need to use an alternative. Here’s what you can do: First create an extension method. public static class WcfExtensions{ public static void Using<T>(this T client, Action<T> work) where T : ICommunicationObject { try { work(client); client.Close(); } catch (CommunicationException e) { client.Abort(); } catch (TimeoutException e) { client.Abort(); } catch (Exception e) { client.Abort(); throw; } }} Then use this instead of the using keyword: new SomeClient().Using(channel => { channel.Login(username, password);}); Or if you are using ChannelFactory then: new ChannelFactory<ISomeService>().Using(channel => { channel.Login(username, password);}); Enjoy!

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• Do DBA’s not desire sleep?

  - by drsql

  Or any support people for that matter.  I constantly hear people having to support this, support that, wearing the “beeper”, etc etc.  But these people do seemingly love what they do, because I hear this on “non-essential” communications channels, like Twitter, SQL Saturday conversations, etc.  These are people who are doing what they do because they like it. I have to be honest with you though, about the second time I was awakened by a beeper with the same problem I would be outraged....(read more)

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• What is Python 20th and final guideline

  - by Eric

  Sometimes when my life needs some guiding light, I read the Zen of Python by Tim Peters and usually manage to get back on the tracks. Today was one of those days, so I checked it again. I've noticed that the "abstract" section says: Long time Pythoneer Tim Peters succinctly channels the BDFL's guiding principles for Python's design into 20 aphorisms, only 19 of which have been written down. What would be this last unwritten aphorism?

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• &ldquo;My life at Oracle&rdquo;

  - by cristian.condurache(at)oracle.com

  Hello everybody! My name is Eva and I currently work in Oracle Italy as Sales Programs Manager for the Technology Sales organization. Since 2009, I also proudly represent the Oracle Education Foundation within my country as the Ambassador for Italy. My career path in this amazing company began 5 years ago as a fresh graduate: after various years studying abroad, in Germany and Ireland mainly, I was looking for a valuable and concrete opportunity which could fulfill my energetic spirit. I wanted to develop myself inside a stimulating and “fast” business environment.. and here came Oracle and I really couldn’t ask for anything better!  THE PARTNER EXPERIENCE The first department I had the chance to work into was the Alliances and Channels organization, where I had the opportunity to join a brilliant team of great and visionary guys. I began having the responsibility to analyze and rationalize the portfolio of Oracle business partners and to identify potential cross-area solutions, which had to be highlighted both on the local market and internationally: this ended up with the implementation of the “Partner Community” model, a business environment of selected Oracle partners, specialized on the different technology focus areas. This new concept was then recognized as an EMEA Best Practice and replicated internationally. Having the opportunity to strengthen day after day strategic relationships with several business partners and study the market positioning of their technology solutions, I was given the role to develop the “Oracle Partner Network Innovation Award” in Italy: the EMEA competition encouraging and rewarding proven and successful technology innovations, creating high value for our common customers and generating new business potential. Several Italian partner solutions won different prizes and I decided that it was worth collecting all those valuable projects, winners and short-listed, inside two specific books in order also to provide them an international market visibility: OPN Innovation Award Booklet 2007 and OPN Innovation Award Booklet 2008 Inside the Alliances and Channels department I really had the opportunity to do    amazing things, like for example working side-by-side with one of the most exceptional teams in Oracle I have ever worked with: the EMEA Recruitment Team. Together, in fact, we conceived a brand new business initiative for our partners, called “Oracle Campus Joint Program”. This program was awarded as an EMEA Best Practice and acknowledged by both Italian public institutions and press media. Italy   is currently running its 5th edition.   Briefly, the “Oracle Campus Joint Program” aims at facing the growing issue of lack of  technology competences and skills on the market. By identifying a specific technology area and developing an intensive 4-6 week Oracle University training course and by collaborating with important academic institutes, international “gurus” and professionals, our business partners are able to benefit from a pool of brilliant top talented young consultants and offer them a significant career opportunity. BUSINESS BUT NOT ONLY: THE NO-PROFIT EXPERIENCE OF ORACLE Currently my mission in Oracle is to continue driving the implementation of strategic business development and sales programs for the entire Oracle Technology stack, involving both partners and the end-customers. But as a completely distinguished role from the day-today business, I’m also honored to represent in Italy the charity global organization founded by Oracle - the Oracle Education Foundation - and drive its corporate citizenship and marketing programs. Oracle Education Foundation is an independent charitable organization funded by Oracle and is dedicated to helping students develop 21st century skills through project learning and the use of technology. It provides “ThinkQuest” as a free program to primary and secondary (K12) schools. Just some significant numbers: today 548,000 students/teachers in 47 countries use ThinkQuest and the Oracle Education Foundation partners with 40+ no-profit or government organizations globally. ABOUT MYSELF AND MY INTERESTS About myself…I’m very enthusiastic and positive, trying always to transform difficult issues in challenging opportunities. My day usually begins very early in the morning with running, swimming or when I need to collect some “zen” energies with a yoga session or better with a long walk with my dog. I definitely love animals and generally speaking I’m very keen on environmental issues and try, as much as I can, to carry out a healthy and “planet respectful” lifestyle. My thirst for knowledge pushed me some time ago to begin a new personal challenge: I decided to enroll, dedicating a good part of my free time, for a second university degree: I chose “Neuroeconomics”, an innovative academic path which combines psychology, economics, and neuroscience and studies how people make decisions and the role of the brain when people evaluate these decisions, categorizing risks and rewards and generally interacting with each other. I’ve been very glad to talk about my experience in this article, as working for Oracle is something very stimulating. This company ensures you the opportunity to face new challenges, work with highly talented people and be professionally highlighted also globally. Motivation, good results and innovation is always pursued, recognized and fully supported. Thanks and wish you all an amazing career! If you have any question please contact [email protected]. For our job opportunities, please look at http://campus.oracle.com.   Technorati Tags: EMEA,Oracle Partners,Oracle Campus,Oracle Education,experience,EMEA Recruitment Team

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