Search Results

Search found 1314 results on 53 pages for 'alliances channels redaktion'.

Page 20/53 | < Previous Page | 16 17 18 19 20 21 22 23 24 25 26 27  | Next Page >

  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

    Read the article

  • FY15 Global Partner Kickoff Registration Now Open! June 25 & 26

    - by Roxana Babiciu
    Register today for OPN’s FY15 Global Partner Kickoff! During this year’s live webcast – Rich Geraffo, SVP, Worldwide Alliances & Channels, Oracle – will shed light around Oracle’s vision, strategy and opportunities for the upcoming fiscal year. You’ll also have a chance to hear from other Oracle executives, thought leaders and partners! EMEA Partner KickOff: June 25th, 7:00am PDT / 3:00pm BST LAD Partner KickOff: June 25th, 9:00am PDT / 1:00pm BDST NAS Partner KickOff: June 25th, 11:00am PDT JAPAN Partner KickOff: June 25th, 6:00pm PDT / June 26th, 9:00am JST APAC Partner KickOff: June 25th, 8:00pm PDT / June 26th, 11:00am SGT & 8:30am IST Once registered, watch + participate in the live webcast via the OPN homepage or OPN Facebook page on the day of the event.

    Read the article

  • Increasing Site Traffic Through Interactive Marketing

    Many of the usual advertising methods are no longer working on the everyday audience. People tend to avoid being advertised to, or ignore these ads completely, and many advertisers are taking note of this. Utilizing Internet advertising channels and campaigns are essential to establishing your brand and getting in touch with customers, even if you do not sell your products or services online.

    Read the article

  • What Makes an Effective Search Engine Optimization Marketing Campaign?

    In the recent years, the Internet has increasingly become popular as a marketing tool. More so, it even gives traditional marketing and advertising channels a run for their money because of its ability to attract millions of customers. This fact can be attributed to the growing number of Internet users around the world who look for information online.

    Read the article

  • Intel Wireless 4965AGN not achieving N throughput when connected to an Airport Express N network

    - by BenA
    I have an Intel Wireless WiFi Link 4965AGN adaptor in my laptop (HP Pavillion dv2000 series) which is connecting to a 5Ghz-only 802.11n network provided by an Apple Airport Express. The network is using WPA2 encryption. My desktop is also connected the Airport, via a Linksys WUSB600N USB adaptor. Both are running with the latest drivers, and the Airport is running the latest firmware. The Airport is also configured to use wide channels. The problem I have is that I never get throughput above 4MB/s when transferring files between the two machines. Even a pessimistic calculation shows a 270Mbps network as being capable of transfer rates at well above 10MB/s. I'm pretty sure I've isolated the issue to being the Intel adaptor, as wiring the desktop to the AP, and using the Linksys adaptor on the laptop immediately yielded speeds limited by the 100MB/s ethernet connection. I know that 802.11n is still a draft standard, and so mixing kit from different manufacturers can easily lead to poor results, but I was just wondering if anybody else out there has had success with this Intel adaptor on an N network? Or even better, connecting it to an Airport Express? Can anybody give me any advice on how to troubleshoot this issue? I should also mention that the Airport Express doesn't allow you to manually specify channels when running in N mode, and that I've been able to rule out interference from other Wireless LANs by scanning. There aren't any other 5GHz networks in my area. All ideas welcome! Update: A while later, I've just updated to the most recent drivers for both the Intel chip in the laptop, and the USB adaptor. Unfortunately this hasn't improved things :(. If anybody has any advice it would be be gratefully received.

    Read the article

  • How to rip AVI from VOB using ffmpeg

    - by Linux Jedi
    I am trying to convert a VOB to an AVI. I have ripped an AVI from this VOB before using ffmpeg, but for some reason it's not working this time. This is what I tried: ffmpeg -sameq -acodec copy -i VTS_01_2.VOB output.avi This is the output I get: FFmpeg version 0.6.1, Copyright (c) 2000-2010 the FFmpeg developers built on Dec 29 2010 18:02:10 with gcc 4.2.1 (Apple Inc. build 5664) configuration: libavutil 50.15. 1 / 50.15. 1 libavcodec 52.72. 2 / 52.72. 2 libavformat 52.64. 2 / 52.64. 2 libavdevice 52. 2. 0 / 52. 2. 0 libswscale 0.11. 0 / 0.11. 0 [mpeg2video @ 0x101014200]mpeg_decode_postinit() failure Last message repeated 6 times Input #0, mpeg, from 'VTS_01_2.VOB': Duration: 26:30:29.20, start: 140.171311, bitrate: 90 kb/s Stream #0.0[0x1e0]: Video: mpeg2video, yuv420p, 720x480 [PAR 32:27 DAR 16:9], 9800 kb/s, 31.44 fps, 29.97 tbr, 90k tbn, 59.94 tbc Stream #0.1[0xa0]: Audio: pcm_s16be, 48000 Hz, 2 channels, s16, 1536 kb/s Output #0, avi, to 'output.avi': Metadata: ISFT : Lavf52.64.2 Stream #0.0: Video: mpeg4, yuv420p, 720x480 [PAR 32:27 DAR 16:9], q=2-31, 200 kb/s, 29.97 tbn, 29.97 tbc Stream #0.1: Audio: pcm_s16be, 48000 Hz, 2 channels, 1536 kb/s Stream mapping: Stream #0.0 -> #0.0 Stream #0.1 -> #0.1 Could not write header for output file #0 (incorrect codec parameters ?)

    Read the article

  • How to extract a Vorbis stream from a WAVE file?

    - by H.B.
    I would like to move the Vorbis stream into an ogg container but ffmpeg does not seem to recognize the stream. Even though MPlayer gives this output upon playback: Opening audio decoder: [acm] Win32/ACM decoders Loading codec DLL: 'vorbis.acm' Loaded DLL driver vorbis.acm at 10000000 Warning! ACM codec reports srcsize=0 AUDIO: 44100 Hz, 2 ch, s16le, 128.0 kbit/9.07% (ratio: 16000-176400) Selected audio codec: [vorbisacm] afm: acm (OggVorbis ACM) ffmpeg: ffmpeg -i Source.wav -acodec copy Target.ogg Input #0, wav, from 'Source.wav': Duration: 00:02:15.17, bitrate: 128 kb/s Stream #0.0: Audio: qg[0][0] / 0x6771, 44100 Hz, 2 channels, 128 kb/s [ogg @ 00000000003096C0] Unsupported codec id in stream 0 Output #0, ogg, to 'Target.ogg': Metadata: encoder : Lavf53.6.0 Stream #0.0: Audio: qg[0][0] / 0x6771, 44100 Hz, 2 channels, 128 kb/s Stream mapping: Stream #0.0 -> #0.0 Could not write header for output file #0 (incorrect codec parameters ?) Of course this does not necessarily need to be done via ffmpeg, any method that is workable would be fine... I have cut down one of the files to 512KB: sample.wav (Changed two chunk size fields in the wave header to account for this, the embedded stream is cut "without notice")

    Read the article

  • 5GHz vs 2.4GHz dual band router, max mbps

    - by Tallboy
    I've done a fair amount of reading before posting this but there are a few things still unclear. I just bought a Netgear WNDR3700 N600. I understand that 5GHz offers more channels, less interference because of more available channels, wont interfere with a microwave and so on, and also has a shorter range. Currently, my router is broadcasting both signals (for my iPhone on 2.4, and my computer on 5) But my question is What is the max speed of 5GHz in mbps? In the router settings, it allows me to set '300mbps', but I keep reading online that the max is 54. Is this true? I noticed when I set up the router the default for 2.4 was set to 300 and the default for 5 was set to 54, so I changed both to 300. Is this fine as well? I don't see why it wouldn't be maxed out for both by default. On the box it says max rate of 300+300 so I assume this is correct, but it's throttled down so the router isn't stressing in case you have something streaming media 24/7 and slowing the internet down too. What is the max range of 5GHz? my apt is 780 square feet, and the router is in the main living room.

    Read the article

  • ffmpeg: converting an avi to a reduced, shareable flv/mp4...

    - by meder
    I recently followed a guide and recompiled my ffmpeg so x264 is enabled. I used some generic settings to convert my 700 MB avi file to a mp4 file, the result was a 407MB mp4 file. The original avi file's settings: Codec: DX50 Resolution: 704x304 Frame rate: 23.976023 Stream 1 Codec: mpga Type: Audio Channels: 2 Sample rate: 48000 Hz Bitrate 179 kb/s Command I used: ffmpeg -i input.avi -acodec libfaac -ab 128k -ac 2 -vcodec libx264 -vpre hq -crf 22 -threads 0 output.mp4 The settings of the output file (output.mp4): Codec: avc1 Resolution: 704x304 Display resolution: 704x304 Frame rate: 11.988011 Stream 1 Codec: mp4a Type: Audio Channels: 2 Sample Rate: 48000 Hz Bits per sample: 16 Bitrate: 1536 kb/s The quality of the output mp4 is pretty nice, it seems as if it's pretty much the same as the original source. However, I'm trying to reduce the filesize and I'm not really sure whether I should go with an flv format or keep it mp4. The advantage the flv would have obviously is that it would be playable with a flash player ( I have come across some swf players which take a flash parameter to play an flv file ).. but maybe I could use the video element, as I'm only going to be displaying this video privately so I don't have to worry about supporting legacy browsers such as IE. Can someone recommend some settings to specify in order for the filesize to be around ~100-150MB or so? I don't mind a reduction in quality, nor do I mind resizing it - I was going to do it initially but I wasn't sure what the guidelines were ( if any ) for dealing with resolution.. since this video's is 704x304 would it still be ok if I forced it into one that isn't perfectly fit for the aspect ratio? I have no clue about that part. I realize that I could have probably specified 28 instead of 22 for the CRF, I'm not sure if I should do that as opposed to maybe specifying smaller resolution, which might make it smaller as well?

    Read the article

  • Would like to change audio codec, but keep video settings with ffmpeg

    - by Craig Tataryn
    I have a video for which I'd like to convert the audio codec to AAC 320 kbps / 44.100 kHz. What would I use for ffmpeg switches such that all the video settings and codec remain the same, but only the audio codec and settings change? Here's my video: $ ffmpeg -i Winnipeg.rb\ Scala-Talk.mov FFmpeg version SVN-r25375, Copyright (c) 2000-2010 the FFmpeg developers built on Oct 6 2010 13:02:41 with gcc 4.2.1 (Apple Inc. build 5664) configuration: --enable-libmp3lame --enable-shared --disable-mmx --arch=x86_64 libavutil 50.32. 2 / 50.32. 2 libavcore 0. 9. 1 / 0. 9. 1 libavcodec 52.92. 0 / 52.92. 0 libavformat 52.80. 0 / 52.80. 0 libavdevice 52. 2. 2 / 52. 2. 2 libavfilter 1.48. 0 / 1.48. 0 libswscale 0.12. 0 / 0.12. 0 Seems stream 0 codec frame rate differs from container frame rate: 2000.00 (2000/1) -> 10.00 (10/1) Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'Winnipeg.rb Scala-Talk.mov': Metadata: major_brand : qt minor_version : 537199360 compatible_brands: qt Duration: 01:10:53.00, start: 0.000000, bitrate: 283 kb/s Stream #0.0(eng): Video: h264, yuv420p, 800x598, 94 kb/s, 10 fps, 10 tbr, 1k tbn, 2k tbc Stream #0.1(eng): Audio: adpcm_ima_qt, 22050 Hz, 1 channels, s16 Stream #0.2(eng): Audio: adpcm_ima_qt, 22050 Hz, 1 channels, s16 At least one output file must be specified Many thanks in advance! One with with ffmpeg I've never been able to grok is how to just "tweak" files without having to regurgitate every little setting for things you don't want changes.

    Read the article

  • Bad Mumble control channel performance in KVM guest

    - by aef
    I'm running a Mumble server (Murmur) on a Debian Wheezy Beta 4 KVM guest which runs on a Debian Wheezy Beta 4 KVM hypervisor. The guest machines are attached to a bridge device on the hypervisor system through Virtio network interfaces. The Hypervisor is attached to a 100Mbit/s uplink and does IP-routing between the guest machines and the remaining Internet. In this setup we're experiencing a clearly recognizable lag between double-clicking a channel in the client and the channel joining action happening. This happens with a lot of different clients between 1.2.3 and 1.2.4 on Linux and Windows systems. Voice quality and latency seems to be completely unaffected by this. Most of the times the client's information dialog states a 16ms latency for both the voice and control channel. The deviation for the control channels mostly is a lot higher than the one of the voice channels. In some situations the control channel is displayed with a 100ms ping and about 1000 deviation. It seems the TCP performance is a problem here. We had no problems on an earlier setup which was in principle quite like the new one. We used Debian Lenny based Xen hypervisor and a soft-virtualised guest machine instead and an earlier version of the Mumble 1.2.3 series. The current murmurd --version says: 1.2.3-349-g315b5f5-2.1

    Read the article

  • How to embed/hardcode SRT subtitles into mp4 videos with VLC?

    - by Jens Bannmann
    I'm looking for a way to "burn in" or render/rembed/hardcode subtitles (from an SRT file) into an MP4 video with VLC. But no matter what options I use, it never works properly. I get a file that plays video way too fast (audio is normal), or one that plays normally, but actually does not have embedded subtitles. Also, with some options (like the one below) it does not play in QuickTime, only in VLC. So the main question is: how can I make this work in VLC? Secondary questions are: How do I decide which options I should set? Which settings are best if I want to leave the file bitrate etc. the same as much as possible, only embed subtitles? It seems I cannot leave the field empty or Video/Audio unchecked, so I guess I would first need to figure out the original audio and video bitrate. What do the "Scale" and "Channels" options mean? ... none of which are answered within the VLC documentation. For example, this is one set of options I used in the "Advanced Open File…" dialog: Advanced Open File… myFileName.mp4 [ ] Treat as a pipe rather than as a file [x] Load subtitles file: mySubtitleFileName.srt [ ] Play another media synchronously [x] Streaming/Saving Streaming and Transcoding Options [ ] Display the stream locally (o) File [outputFileName.mp4 ] [ ] Dump raw input Encapsulation Method: (MPEG 4 ) Transcoding options [x] Video (mp4v ) Bitrate (kb/s) [256 ] Scale [1 ] [x] Audio (mp3 ) Bitrate (kb/s) [128 ] Channels [1 ]

    Read the article

  • Improve wireless performance

    - by djechelon
    Hello, I have a Trust Speedshare Turbo Pro router, which is running on channel 6. I found that the wireless signal (and network performance) dramatically drops from my PDA (I can barely attach to the network, even if I set the PDA's energy settings to maximum wireless performance) when I even exit my room, and I don't have shielded walls or something like that. I can't even stream a SD video from my desktop (connected via LAN) to my laptop using WiFi, while via LAN it works fine. I read that changing router's channel could improve performance due to interference reducing. I found that almost all wireless networks around here run on channels 6 and 11. I tried to go to my router's settings page to change channel, but I found that the combo box only allows me to select 6!! I'm not sure, but I may have been able in the past to change channel, though not to all of the available channels. A few minutes ago I tried a firmware upgrade, but it didn't solve my problem. My question is Is it possible that my router is someway locked to its channel? I bought it on my own, I didn't receive it from my ISP Apart from boosting the antenna power to the maximum (which, by the way, increases the EM radiation my and my family's bodies absorb 24/7 and is little more environment-unfriendly), do you have any tips on getting high quality transmission up to 5 metres from the antenna? Thank you

    Read the article

  • Why does my microwave kill the Wi-Fi?

    - by Ohlin
    Every time I start the microwave in the kitchen, our home Wi-Fi stops working and all devices lose connection with our router! The kitchen and the Wi-Fi router are in opposite ends of the apartment but devices are being used a little here and there. We've been annoyed by the instability of the Wi-Fi for some time and it wasn't until recently we realized it was correlated to microwave usage. After some testing with having the microwave on and off we could narrow down the problem to only occurring when the router is in b/g/n mode and uses a set channel. If I change to b/g mode or set channel to auto then there is no problem any more...but still! The router is a Zyxel P-661HNU ("802.11n Wireless ADSL2+ 4-port Security Gateway" with latest firmware) and the microwave is made by Neff with an effect of 1000W (if this information might be useful to anyone). There is an "internet connection" light on the router and it doesn't go out when the interruption occurs so I think this is only an internal Wi-Fi issue. Now to my questions: What parts of the Wi-Fi can possibly be affected by the microwave usage? Frequency? Disturbances in the electrical system? How can setting Auto on channels make a difference? I thought the different channels were just some kind of separation system within the same frequency spectrum? Could this be a sign that the microwave is malfunctioning and slowly roasting us all at home? Is there any need to be worried? Since we were able to find router settings that cooperate well with our microwave's demand for attention, this question is mainly out of curiosity. But as most people out there...I just can't help the fact that I need to know how it's possible :-)

    Read the article

  • How to resume XMPP groupchat window in Irssi (using bitlbee)?

    - by mcnesium
    I use Bitlbee to chat in XMPP-networks within my IRC-client Irssi. This works great so far, and recently I started using XMPP Multi User Chats as an alternative to IRC-channels. I set up a channel using chat add <account> <[email protected]> in the &bitlbee control window, set chan <room> set autojoin true and entered /join #room in the &bitlbee window to join that groupchat. It then appears as a unique Irssi window in the status bar. This seems to work ok too, but with one exception: Since I idle in the channels 24/7 my irssi has to cope with the every-night-24h-DSL-disconnection by the ISP. After it automatically reconnects, it does kind of rejoin that XMPP-groupchat, but the traffic of the groupchat does not go back to the unique irssi window, but keeps flooding &bitlbee with messages from root telling me about a Groupchat Message from unknown JID <jid>: <message> - which is the traffic of the groupchat. The unique groupchat window is gone after the reconnect, and I will again have to go /join #room in &bitlbee to get it back. Even worse, the window number is unused before I rejoin the groupchat, and if I get a query from any network, the window nests in that unused window spot, so I will first have to remove that query from the spot, and then move the rejoined groupchat to that window number. I want my groupchat window to resume after the reconnect just like every other IRC channel too. How can I get this done? Any ideas?

    Read the article

  • WCF Service returning 400 error: The body of the message cannot be read because it is empty

    - by Josh
    I have a WCF service that is causing a bit of a headache. I have tracing enabled, I have an object with a data contract being built and passed in, but I am seeing this error in the log: <TraceData> <DataItem> <TraceRecord xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord" Severity="Error"> <TraceIdentifier>http://msdn.microsoft.com/en-US/library/System.ServiceModel.Diagnostics.ThrowingException.aspx</TraceIdentifier> <Description>Throwing an exception.</Description> <AppDomain>efb0d0d7-1-129315381593520544</AppDomain> <Exception> <ExceptionType>System.ServiceModel.ProtocolException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>There is a problem with the XML that was received from the network. See inner exception for more details.</Message> <StackTrace> at System.ServiceModel.Channels.HttpRequestContext.CreateMessage() at System.ServiceModel.Channels.HttpChannelListener.HttpContextReceived(HttpRequestContext context, Action callback) at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object state) at System.Runtime.IOThreadScheduler.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped) at System.Runtime.Fx.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP) </StackTrace> <ExceptionString> System.ServiceModel.ProtocolException: There is a problem with the XML that was received from the network. See inner exception for more details. ---&amp;gt; System.Xml.XmlException: The body of the message cannot be read because it is empty. --- End of inner exception stack trace --- </ExceptionString> <InnerException> <ExceptionType>System.Xml.XmlException, System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>The body of the message cannot be read because it is empty.</Message> <StackTrace> at System.ServiceModel.Channels.HttpRequestContext.CreateMessage() at System.ServiceModel.Channels.HttpChannelListener.HttpContextReceived(HttpRequestContext context, Action callback) at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object state) at System.Runtime.IOThreadScheduler.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped) at System.Runtime.Fx.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP) </StackTrace> <ExceptionString>System.Xml.XmlException: The body of the message cannot be read because it is empty.</ExceptionString> </InnerException> </Exception> </TraceRecord> </DataItem> </TraceData> So, here is my service interface: [ServiceContract] public interface IRDCService { [OperationContract] Response<Customer> GetCustomer(CustomerRequest request); [OperationContract] Response<Customer> GetSiteCustomers(CustomerRequest request); } And here is my service instance public class RDCService : IRDCService { ICustomerService customerService; public RDCService() { //We have to locate the instance from structuremap manually because web services *REQUIRE* a default constructor customerService = ServiceLocator.Locate<ICustomerService>(); } public Response<Customer> GetCustomer(CustomerRequest request) { return customerService.GetCustomer(request); } public Response<Customer> GetSiteCustomers(CustomerRequest request) { return customerService.GetSiteCustomers(request); } } The configuration for the web service (server side) looks like this: <system.serviceModel> <diagnostics> <messageLogging logMalformedMessages="true" logMessagesAtServiceLevel="true" logMessagesAtTransportLevel="true" /> </diagnostics> <services> <service behaviorConfiguration="MySite.Web.Services.RDCServiceBehavior" name="MySite.Web.Services.RDCService"> <endpoint address="http://localhost:27433" binding="wsHttpBinding" contract="MySite.Common.Services.Web.IRDCService"> <identity> <dns value="localhost:27433" /> </identity> </endpoint> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /> </service> </services> <behaviors> <serviceBehaviors> <behavior name="MySite.Web.Services.RDCServiceBehavior"> <!-- To avoid disclosing metadata information, set the value below to false and remove the metadata endpoint above before deployment --> <serviceMetadata httpGetEnabled="true"/> <!-- To receive exception details in faults for debugging purposes, set the value below to true. Set to false before deployment to avoid disclosing exception information --> <serviceDebug includeExceptionDetailInFaults="true"/> <dataContractSerializer maxItemsInObjectGraph="6553600" /> </behavior> </serviceBehaviors> </behaviors> </system.serviceModel> Here is what my request object looks like [DataContract] public class CustomerRequest : RequestBase { [DataMember] public int Id { get; set; } [DataMember] public int SiteId { get; set; } } And the RequestBase: [DataContract] public abstract class RequestBase : IRequest { #region IRequest Members [DataMember] public int PageSize { get; set; } [DataMember] public int PageIndex { get; set; } #endregion } And my IRequest interface public interface IRequest { int PageSize { get; set; } int PageIndex { get; set; } } And I have a wrapper class around my service calls. Here is the class. public class MyService : IMyService { IRDCService service; public MyService() { //service = new MySite.RDCService.RDCServiceClient(); EndpointAddress address = new EndpointAddress(APISettings.Default.ServiceUrl); BasicHttpBinding binding = new BasicHttpBinding(BasicHttpSecurityMode.None); binding.TransferMode = TransferMode.Streamed; binding.MaxBufferSize = 65536; binding.MaxReceivedMessageSize = 4194304; ChannelFactory<IRDCService> factory = new ChannelFactory<IRDCService>(binding, address); service = factory.CreateChannel(); } public Response<Customer> GetCustomer(CustomerRequest request) { return service.GetCustomer(request); } public Response<Customer> GetSiteCustomers(CustomerRequest request) { return service.GetSiteCustomers(request); } } and finally, the response object. [DataContract] public class Response<T> { [DataMember] public IEnumerable<T> Results { get; set; } [DataMember] public int TotalResults { get; set; } [DataMember] public int PageIndex { get; set; } [DataMember] public int PageSize { get; set; } [DataMember] public RulesException Exception { get; set; } } So, when I build my CustomerRequest object and pass it in, for some reason it's hitting the server as an empty request. Any ideas why? I've tried upping the object graph and the message size. When I debug it stops in the wrapper class with the 400 error. I'm not sure if there is a serialization error, but considering the object contract is 4 integer properties I can't imagine it causing an issue.

    Read the article

  • Unnecessary Java context switches

    - by Paul Morrison
    I have a network of Java Threads (Flow-Based Programming) communicating via fixed-capacity channels - running under WindowsXP. What we expected, based on our experience with "green" threads (non-preemptive), would be that threads would switch context less often (thus reducing CPU time) if the channels were made bigger. However, we found that increasing channel size does not make any difference to the run time. What seems to be happening is that Java decides to switch threads even though channels aren't full or empty (i.e. even though a thread doesn't have to suspend), which costs CPU time for no apparent advantage. Also changing Thread priorities doesn't make any observable difference. My question is whether there is some way of persuading Java not to make unnecessary context switches, but hold off switching until it is really necessary to switch threads - is there some way of changing Java's dispatching logic? Or is it reacting to something I didn't pay attention to?! Or are there other asynchronism mechanisms, e.g. Thread factories, Runnable(s), maybe even daemons (!). The answer appears to be non-obvious, as so far none of my correspondents has come up with an answer (including most recently two CS profs). Or maybe I'm missing something that's so obvious that people can't imagine my not knowing it... I've added the send and receive code here - not very elegant, but it seems to work...;-) In case you are wondering, I thought the goLock logic in 'send' might be causing the problem, but removing it temporarily didn't make any difference. I have added the code for send and receive... public synchronized Packet receive() { if (isDrained()) { return null; } while (isEmpty()) { try { wait(); } catch (InterruptedException e) { close(); return null; } if (isDrained()) { return null; } } if (isDrained()) { return null; } if (isFull()) { notifyAll(); // notify other components waiting to send } Packet packet = array[receivePtr]; array[receivePtr] = null; receivePtr = (receivePtr + 1) % array.length; //notifyAll(); // only needed if it was full usedSlots--; packet.setOwner(receiver); if (null == packet.getContent()) { traceFuncs("Received null packet"); } else { traceFuncs("Received: " + packet.toString()); } return packet; } synchronized boolean send(final Packet packet, final OutputPort op) { sender = op.sender; if (isClosed()) { return false; } while (isFull()) { try { wait(); } catch (InterruptedException e) { indicateOneSenderClosed(); return false; } sender = op.sender; } if (isClosed()) { return false; } try { receiver.goLock.lockInterruptibly(); } catch (InterruptedException ex) { return false; } try { packet.clearOwner(); array[sendPtr] = packet; sendPtr = (sendPtr + 1) % array.length; usedSlots++; // move this to here if (receiver.getStatus() == StatusValues.DORMANT || receiver.getStatus() == StatusValues.NOT_STARTED) { receiver.activate(); // start or wake up if necessary } else { notifyAll(); // notify receiver // other components waiting to send to this connection may also get // notified, // but this is handled by while statement } sender = null; Component.network.active = true; } finally { receiver.goLock.unlock(); } return true; }

    Read the article

  • Listening for TCP and UDP requests on the same port

    - by user339328
    I am writing a Client/Server set of programs Depending on the operation requested by the client, I use make TCP or UDP request. Implementing the client side is straight-forward, since I can easily open connection with any protocol and send the request to the server-side. On the servers-side, on the other hand, I would like to listen both for UDP and TCP connections on the same port. Moreover, I like the the server to open new thread for each connection request. I have adopted the approach explained in: link text I have extended this code sample by creating new threads for each TCP/UDP request. This works correctly if I use TCP only, but it fails when I attempt to make UDP bindings. Please give me any suggestion how can I correct this. tnx Here is the Server Code: public class Server { public static void main(String args[]) { try { int port = 4444; if (args.length > 0) port = Integer.parseInt(args[0]); SocketAddress localport = new InetSocketAddress(port); // Create and bind a tcp channel to listen for connections on. ServerSocketChannel tcpserver = ServerSocketChannel.open(); tcpserver.socket().bind(localport); // Also create and bind a DatagramChannel to listen on. DatagramChannel udpserver = DatagramChannel.open(); udpserver.socket().bind(localport); // Specify non-blocking mode for both channels, since our // Selector object will be doing the blocking for us. tcpserver.configureBlocking(false); udpserver.configureBlocking(false); // The Selector object is what allows us to block while waiting // for activity on either of the two channels. Selector selector = Selector.open(); tcpserver.register(selector, SelectionKey.OP_ACCEPT); udpserver.register(selector, SelectionKey.OP_READ); System.out.println("Server Sterted on port: " + port + "!"); //Load Map Utils.LoadMap("mapa"); System.out.println("Server map ... LOADED!"); // Now loop forever, processing client connections while(true) { try { selector.select(); Set<SelectionKey> keys = selector.selectedKeys(); // Iterate through the Set of keys. for (Iterator<SelectionKey> i = keys.iterator(); i.hasNext();) { SelectionKey key = i.next(); i.remove(); Channel c = key.channel(); if (key.isAcceptable() && c == tcpserver) { new TCPThread(tcpserver.accept().socket()).start(); } else if (key.isReadable() && c == udpserver) { new UDPThread(udpserver.socket()).start(); } } } catch (Exception e) { e.printStackTrace(); } } } catch (Exception e) { e.printStackTrace(); System.err.println(e); System.exit(1); } } } The UDPThread code: public class UDPThread extends Thread { private DatagramSocket socket = null; public UDPThread(DatagramSocket socket) { super("UDPThread"); this.socket = socket; } @Override public void run() { byte[] buffer = new byte[2048]; try { DatagramPacket packet = new DatagramPacket(buffer, buffer.length); socket.receive(packet); String inputLine = new String(buffer); String outputLine = Utils.processCommand(inputLine.trim()); DatagramPacket reply = new DatagramPacket(outputLine.getBytes(), outputLine.getBytes().length, packet.getAddress(), packet.getPort()); socket.send(reply); } catch (IOException e) { e.printStackTrace(); } socket.close(); } } I receive: Exception in thread "UDPThread" java.nio.channels.IllegalBlockingModeException at sun.nio.ch.DatagramSocketAdaptor.receive(Unknown Source) at server.UDPThread.run(UDPThread.java:25) 10x

    Read the article

  • non blocking client server chat application in java using nio

    - by Amith
    I built a simple chat application using nio channels. I am very much new to networking as well as threads. This application is for communicating with server (Server / Client chat application). My problem is that multiple clients are not supported by the server. How do I solve this problem? What's the bug in my code? public class Clientcore extends Thread { SelectionKey selkey=null; Selector sckt_manager=null; public void coreClient() { System.out.println("please enter the text"); BufferedReader stdin=new BufferedReader(new InputStreamReader(System.in)); SocketChannel sc = null; try { sc = SocketChannel.open(); sc.configureBlocking(false); sc.connect(new InetSocketAddress(8888)); int i=0; while (!sc.finishConnect()) { } for(int ii=0;ii>-22;ii++) { System.out.println("Enter the text"); String HELLO_REQUEST =stdin.readLine().toString(); if(HELLO_REQUEST.equalsIgnoreCase("end")) { break; } System.out.println("Sending a request to HelloServer"); ByteBuffer buffer = ByteBuffer.wrap(HELLO_REQUEST.getBytes()); sc.write(buffer); } } catch (IOException e) { e.printStackTrace(); } finally { if (sc != null) { try { sc.close(); } catch (Exception e) { e.printStackTrace(); } } } } public void run() { try { coreClient(); } catch(Exception ej) { ej.printStackTrace(); }}} public class ServerCore extends Thread { SelectionKey selkey=null; Selector sckt_manager=null; public void run() { try { coreServer(); } catch(Exception ej) { ej.printStackTrace(); } } private void coreServer() { try { ServerSocketChannel ssc = ServerSocketChannel.open(); try { ssc.socket().bind(new InetSocketAddress(8888)); while (true) { sckt_manager=SelectorProvider.provider().openSelector(); ssc.configureBlocking(false); SocketChannel sc = ssc.accept(); register_server(ssc,SelectionKey.OP_ACCEPT); if (sc == null) { } else { System.out.println("Received an incoming connection from " + sc.socket().getRemoteSocketAddress()); printRequest(sc); System.err.println("testing 1"); String HELLO_REPLY = "Sample Display"; ByteBuffer buffer = ByteBuffer.wrap(HELLO_REPLY.getBytes()); System.err.println("testing 2"); sc.write(buffer); System.err.println("testing 3"); sc.close(); }}} catch (IOException e) { e.printStackTrace(); } finally { if (ssc != null) { try { ssc.close(); } catch (IOException e) { e.printStackTrace(); } } } } catch(Exception E) { System.out.println("Ex in servCORE "+E); } } private static void printRequest(SocketChannel sc) throws IOException { ReadableByteChannel rbc = Channels.newChannel(sc.socket().getInputStream()); WritableByteChannel wbc = Channels.newChannel(System.out); ByteBuffer b = ByteBuffer.allocate(1024); // read 1024 bytes while (rbc.read(b) != -1) { b.flip(); while (b.hasRemaining()) { wbc.write(b); System.out.println(); } b.clear(); } } public void register_server(ServerSocketChannel ssc,int selectionkey_ops)throws Exception { ssc.register(sckt_manager,selectionkey_ops); }} public class HelloClient { public void coreClientChat() { Clientcore t=new Clientcore(); new Thread(t).start(); } public static void main(String[] args)throws Exception { HelloClient cl= new HelloClient(); cl.coreClientChat(); }} public class HelloServer { public void coreServerChat() { ServerCore t=new ServerCore(); new Thread(t).start(); } public static void main(String[] args) { HelloServer st= new HelloServer(); st.coreServerChat(); }}

    Read the article

  • Issue 15: The Benefits of Oracle Exastack

    - by rituchhibber
         SOLUTIONS FOCUS The Benefits of Oracle Exastack Paul ThompsonDirector, Alliances and Solutions Partner ProgramsOracle EMEA Alliances & Channels RESOURCES -- Oracle PartnerNetwork (OPN) Oracle Exastack Program Oracle Exastack Ready Oracle Exastack Optimized Oracle Exastack Labs and Enablement Resources Oracle Exastack Labs Video Tour SUBSCRIBE FEEDBACK PREVIOUS ISSUES Exastack is a revolutionary programme supporting Oracle independent software vendor partners across the entire Oracle technology stack. Oracle's core strategy is to engineer software and hardware together, and our ISV strategy is the same. At Oracle we design engineered systems that are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance. Oracle innovates and optimises performance at every layer of the stack to simplify business operations, drive down costs and accelerate business innovation. Our engineered systems are optimised to achieve enterprise performance levels that are unmatched in the industry. Faster time to production is achieved by implementing pre-engineered and pre-assembled hardware and software bundles. Our strategy of delivering a single-vendor stack simplifies and reduces costs associated with purchasing, deploying, and supporting IT environments for our customers and partners. In parallel to this core engineered systems strategy, the Oracle Exastack Program enables our Oracle ISV partners to leverage a scalable, integrated infrastructure that delivers their applications tuned, tested and optimised for high-performance. Specifically, the Oracle Exastack Program helps ISVs run their solutions on the Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud, and Oracle SPARC SuperCluster T4-4 - integrated systems products in which the software and hardware are engineered to work together. These products provide OPN members with a lower cost and high performance infrastructure for database and application workloads across on-premise and cloud based environments. Ready and Optimized Oracle Partners can now leverage our new Oracle Exastack Program to become Oracle Exastack Ready and Oracle Exastack Optimized. Partners can achieve Oracle Exastack Ready status through their support for Oracle Solaris, Oracle Linux, Oracle VM, Oracle Database, Oracle WebLogic Server, Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud, and Oracle SPARC SuperCluster T4-4. By doing this, partners can demonstrate to their customers that their applications are available on the latest major releases of these products. The Oracle Exastack Ready programme helps customers readily differentiate Oracle partners from lesser software developers, and identify applications that support Oracle engineered systems. Achieving Oracle Exastack Optimized status demonstrates that an OPN member has proven itself against goals for performance and scalability on Oracle integrated systems. This status enables end customers to readily identify Oracle partners that have tested and tuned their solutions for optimum performance on an Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud, and Oracle SPARC SuperCluster T4-4. These ISVs can display the Oracle Exadata Optimized, Oracle Exalogic Optimized or Oracle SPARC SuperCluster Optimized logos on websites and on all their collateral to show that they have tested and tuned their application for optimum performance. Deliver higher value to customers Oracle's investment in engineered systems enables ISV partners to deliver higher value to customer business processes. New innovations are enabled through extreme performance unachievable through traditional best-of-breed multi-vendor server/software approaches. Core product requirements can be launched faster, enabling ISVs to focus research and development investment on core competencies in order to bring value to market as quickly as possible. Through Exastack, partners no longer have to worry about the underlying product stack, which allows greater focus on the development of intellectual property above the stack. Partners are not burdened by platform issues and can concentrate simply on furthering their applications. The advantage to end customers is that partners can focus all efforts on business functionality, rather than bullet-proofing underlying technologies, and so will inevitably deliver application updates faster. Exastack provides ISVs with a number of flexible deployment options, such as on-premise or Cloud, while maintaining one single code base for applications regardless of customer deployment preference. Customers buying their solutions from Exastack ISVs can therefore be confident in deploying on their own networks, on private clouds or into a public cloud. The underlying platform will support all conceivable deployments, enabling a focus on the ISV's application itself that wouldn't be possible with other vendor partners. It stands to reason that Exastack accelerates time to value as well as lowering implementation costs all round. There is a big competitive advantage in partners being able to offer customers an optimised, pre-configured solution rather than an assortment of components and a suggested fit. Once a customer has decided to buy an Oracle Exastack Ready or Optimized partner solution, it will be up and running without any need for the customer to conduct testing of its own. Operational costs and complexity are also reduced, thanks to streamlined customer support through standardised configurations and pro-active monitoring. 'Engineered to Work Together' is a significant statement of Oracle strategy. It guarantees smoother deployment of a single vendor solution, clear ownership with no finger-pointing and the peace of mind of the Oracle Support Centre underpinning the entire product stack. Next steps Every OPN member with packaged applications must seriously consider taking steps to become Exastack Ready, or Exastack Optimized at the first opportunity. That first step down the track is to talk to an expert on the OPN Portal, at the Oracle Partner Business Center or to discuss the next steps with the closest Oracle account manager. Oracle Exastack lab environments and other technical enablement resources are available for OPN members wishing to further their knowledge of Oracle Exastack and qualify their applications for Oracle Exastack Optimized. New Boot Camps and Guided Learning Paths (GLPs), tailored specifically for ISVs, are available for Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud, Oracle Linux, Oracle Solaris, Oracle Database, and Oracle WebLogic Server. More information about these GLPs and Boot Camps (including delivery dates and locations) are posted on the OPN Competency Center and corresponding OPN Knowledge Zones. Learn more about Oracle Exastack labs and ISV specific enablement resources. "Oracle Specialized partners are of course front-and-centre, with potential customers clearly directed to those partners and to Exadata Ready partners as a matter of priority." --More OpenWorld 2011 highlights for Oracle partners and customers Oracle Application Testing Suite 9.3 application testing solution for Web, SOA and Oracle Applications Oracle Application Express Release 4.1 improving the development of database-centric Web 2.0 applications and reports Oracle Unified Directory 11g helping customers manage the critical identity information that drives their business applications Oracle SOA Suite for healthcare integration Oracle Enterprise Pack for Eclipse 11g demonstrating continued commitment to the developer and open source communities Oracle Coherence 3.7.1, the latest release of the industry's leading distributed in-memory data grid Oracle Process Accelerators helping to simplify and accelerate time-to-value for customers' business process management initiatives Oracle's JD Edwards EnterpriseOne on the iPad meeting the increasingly mobile demands of today's workforces Oracle CRM On Demand Release 19 Innovation Pack introducing industry-leading hosted call centre and enterprise-marketing capabilities designed to drive further revenue and productivity while reducing costs and improving the customer experience Oracle's Primavera Portfolio Management 9 for businesses delivering on project portfolio goals with increased versatility, transparency and accuracy Oracle's PeopleSoft Human Capital Management (HCM) 9.1 On Demand Standard Edition helping customers manage their long-term investment in enterprise-wide business applications New versions of Oracle FLEXCUBE Universal Banking and Oracle FLEXCUBE Investor Servicing for Financial Institutions, as well as Oracle Financial Services Enterprise Case Management, Oracle Financial Services Pricing Management, Oracle Financial Management Analytics and Oracle Tax Analytics Oracle Utilities Network Management System 1.11 offering new modelling and analysis features to improve distribution-grid management for electric utilities Oracle Communications Network Charging and Control 4.4 helping communications service providers (CSPs) offer their customers more flexible charging options Plus many, many more technology announcements, enhancements, momentum news and community updates -- Oracle OpenWorld 2012 A date has already been set for Oracle OpenWorld 2012. Held once again in San Francisco, exhibitors, partners, customers and Oracle people will gather from 30 September until 4 November to meet, network and learn together with the rest of the global Oracle community. Register now for Oracle OpenWorld 2012 and save $$$! We'll reward your early planning for Oracle OpenWorld 2012 with reduced rates. Super Saver deals are now available! -- Back to the welcome page

    Read the article

  • Conceal packet loss in PCM stream

    - by ZeroDefect
    I am looking to use 'Packet Loss Concealment' to conceal lost PCM frames in an audio stream. Unfortunately, I cannot find a library that is accessible without all the licensing restrictions and code bloat (...up for some suggestions though). I have located some GPL code written by Steve Underwood for the Asterisk project which implements PLC. There are several limitations; although, as Steve suggests in his code, his algorithm can be applied to different streams with a bit of work. Currently, the code works with 8kHz 16-bit signed mono streams. Variations of the code can be found through a simple search of Google Code Search. My hope is that I can adapt the code to work with other streams. Initially, the goal is to adjust the algorithm for 8+ kHz, 16-bit signed, multichannel audio (all in a C++ environment). Eventually, I'm looking to make the code available under the GPL license in hopes that it could be of benefit to others... Attached is the code below with my efforts. The code includes a main function that will "drop" a number of frames with a given probability. Unfortunately, the code does not quite work as expected. I'm receiving EXC_BAD_ACCESS when running in gdb, but I don't get a trace from gdb when using 'bt' command. Clearly, I'm trampimg on memory some where but not sure exactly where. When I comment out the *amdf_pitch* function, the code runs without crashing... int main (int argc, char *argv[]) { std::ifstream fin("C:\\cc32kHz.pcm"); if(!fin.is_open()) { std::cout << "Failed to open input file" << std::endl; return 1; } std::ofstream fout_repaired("C:\\cc32kHz_repaired.pcm"); if(!fout_repaired.is_open()) { std::cout << "Failed to open output repaired file" << std::endl; return 1; } std::ofstream fout_lossy("C:\\cc32kHz_lossy.pcm"); if(!fout_lossy.is_open()) { std::cout << "Failed to open output repaired file" << std::endl; return 1; } audio::PcmConcealer Concealer; Concealer.Init(1, 16, 32000); //Generate random numbers; srand( time(NULL) ); int value = 0; int probability = 5; while(!fin.eof()) { char arr[2]; fin.read(arr, 2); //Generate's random number; value = rand() % 100 + 1; if(value <= probability) { char blank[2] = {0x00, 0x00}; fout_lossy.write(blank, 2); //Fill in data; Concealer.Fill((int16_t *)blank, 1); fout_repaired.write(blank, 2); } else { //Write data to file; fout_repaired.write(arr, 2); fout_lossy.write(arr, 2); Concealer.Receive((int16_t *)arr, 1); } } fin.close(); fout_repaired.close(); fout_lossy.close(); return 0; } PcmConcealer.hpp /* * Code adapted from Steve Underwood of the Asterisk Project. This code inherits * the same licensing restrictions as the Asterisk Project. */ #ifndef __PCMCONCEALER_HPP__ #define __PCMCONCEALER_HPP__ /** 1. What does it do? The packet loss concealment module provides a suitable synthetic fill-in signal, to minimise the audible effect of lost packets in VoIP applications. It is not tied to any particular codec, and could be used with almost any codec which does not specify its own procedure for packet loss concealment. Where a codec specific concealment procedure exists, the algorithm is usually built around knowledge of the characteristics of the particular codec. It will, therefore, generally give better results for that particular codec than this generic concealer will. 2. How does it work? While good packets are being received, the plc_rx() routine keeps a record of the trailing section of the known speech signal. If a packet is missed, plc_fillin() is called to produce a synthetic replacement for the real speech signal. The average mean difference function (AMDF) is applied to the last known good signal, to determine its effective pitch. Based on this, the last pitch period of signal is saved. Essentially, this cycle of speech will be repeated over and over until the real speech resumes. However, several refinements are needed to obtain smooth pleasant sounding results. - The two ends of the stored cycle of speech will not always fit together smoothly. This can cause roughness, or even clicks, at the joins between cycles. To soften this, the 1/4 pitch period of real speech preceeding the cycle to be repeated is blended with the last 1/4 pitch period of the cycle to be repeated, using an overlap-add (OLA) technique (i.e. in total, the last 5/4 pitch periods of real speech are used). - The start of the synthetic speech will not always fit together smoothly with the tail of real speech passed on before the erasure was identified. Ideally, we would like to modify the last 1/4 pitch period of the real speech, to blend it into the synthetic speech. However, it is too late for that. We could have delayed the real speech a little, but that would require more buffer manipulation, and hurt the efficiency of the no-lost-packets case (which we hope is the dominant case). Instead we use a degenerate form of OLA to modify the start of the synthetic data. The last 1/4 pitch period of real speech is time reversed, and OLA is used to blend it with the first 1/4 pitch period of synthetic speech. The result seems quite acceptable. - As we progress into the erasure, the chances of the synthetic signal being anything like correct steadily fall. Therefore, the volume of the synthesized signal is made to decay linearly, such that after 50ms of missing audio it is reduced to silence. - When real speech resumes, an extra 1/4 pitch period of sythetic speech is blended with the start of the real speech. If the erasure is small, this smoothes the transition. If the erasure is long, and the synthetic signal has faded to zero, the blending softens the start up of the real signal, avoiding a kind of "click" or "pop" effect that might occur with a sudden onset. 3. How do I use it? Before audio is processed, call plc_init() to create an instance of the packet loss concealer. For each received audio packet that is acceptable (i.e. not including those being dropped for being too late) call plc_rx() to record the content of the packet. Note this may modify the packet a little after a period of packet loss, to blend real synthetic data smoothly. When a real packet is not available in time, call plc_fillin() to create a sythetic substitute. That's it! */ /*! Minimum allowed pitch (66 Hz) */ #define PLC_PITCH_MIN(SAMPLE_RATE) ((double)(SAMPLE_RATE) / 66.6) /*! Maximum allowed pitch (200 Hz) */ #define PLC_PITCH_MAX(SAMPLE_RATE) ((SAMPLE_RATE) / 200) /*! Maximum pitch OLA window */ //#define PLC_PITCH_OVERLAP_MAX(SAMPLE_RATE) ((PLC_PITCH_MIN(SAMPLE_RATE)) >> 2) /*! The length over which the AMDF function looks for similarity (20 ms) */ #define CORRELATION_SPAN(SAMPLE_RATE) ((20 * (SAMPLE_RATE)) / 1000) /*! History buffer length. The buffer must also be at leat 1.25 times PLC_PITCH_MIN, but that is much smaller than the buffer needs to be for the pitch assessment. */ //#define PLC_HISTORY_LEN(SAMPLE_RATE) ((CORRELATION_SPAN(SAMPLE_RATE)) + (PLC_PITCH_MIN(SAMPLE_RATE))) namespace audio { typedef struct { /*! Consecutive erased samples */ int missing_samples; /*! Current offset into pitch period */ int pitch_offset; /*! Pitch estimate */ int pitch; /*! Buffer for a cycle of speech */ float *pitchbuf;//[PLC_PITCH_MIN]; /*! History buffer */ short *history;//[PLC_HISTORY_LEN]; /*! Current pointer into the history buffer */ int buf_ptr; } plc_state_t; class PcmConcealer { public: PcmConcealer(); ~PcmConcealer(); void Init(int channels, int bit_depth, int sample_rate); //Process a block of received audio samples. int Receive(short amp[], int frames); //Fill-in a block of missing audio samples. int Fill(short amp[], int frames); void Destroy(); private: int amdf_pitch(int min_pitch, int max_pitch, short amp[], int channel_index, int frames); void save_history(plc_state_t *s, short *buf, int channel_index, int frames); void normalise_history(plc_state_t *s); /** Holds the states of each of the channels **/ std::vector< plc_state_t * > ChannelStates; int plc_pitch_min; int plc_pitch_max; int plc_pitch_overlap_max; int correlation_span; int plc_history_len; int channel_count; int sample_rate; bool Initialized; }; } #endif PcmConcealer.cpp /* * Code adapted from Steve Underwood of the Asterisk Project. This code inherits * the same licensing restrictions as the Asterisk Project. */ #include "audio/PcmConcealer.hpp" /* We do a straight line fade to zero volume in 50ms when we are filling in for missing data. */ #define ATTENUATION_INCREMENT 0.0025 /* Attenuation per sample */ #if !defined(INT16_MAX) #define INT16_MAX (32767) #define INT16_MIN (-32767-1) #endif #ifdef WIN32 inline double rint(double x) { return floor(x + 0.5); } #endif inline short fsaturate(double damp) { if (damp > 32767.0) return INT16_MAX; if (damp < -32768.0) return INT16_MIN; return (short)rint(damp); } namespace audio { PcmConcealer::PcmConcealer() : Initialized(false) { } PcmConcealer::~PcmConcealer() { Destroy(); } void PcmConcealer::Init(int channels, int bit_depth, int sample_rate) { if(Initialized) return; if(channels <= 0 || bit_depth != 16) return; Initialized = true; channel_count = channels; this->sample_rate = sample_rate; ////////////// double min = PLC_PITCH_MIN(sample_rate); int imin = (int)min; double max = PLC_PITCH_MAX(sample_rate); int imax = (int)max; plc_pitch_min = imin; plc_pitch_max = imax; plc_pitch_overlap_max = (plc_pitch_min >> 2); correlation_span = CORRELATION_SPAN(sample_rate); plc_history_len = correlation_span + plc_pitch_min; ////////////// for(int i = 0; i < channel_count; i ++) { plc_state_t *t = new plc_state_t; memset(t, 0, sizeof(plc_state_t)); t->pitchbuf = new float[plc_pitch_min]; t->history = new short[plc_history_len]; ChannelStates.push_back(t); } } void PcmConcealer::Destroy() { if(!Initialized) return; while(ChannelStates.size()) { plc_state_t *s = ChannelStates.at(0); if(s) { if(s->history) delete s->history; if(s->pitchbuf) delete s->pitchbuf; memset(s, 0, sizeof(plc_state_t)); delete s; } ChannelStates.erase(ChannelStates.begin()); } ChannelStates.clear(); Initialized = false; } //Process a block of received audio samples. int PcmConcealer::Receive(short amp[], int frames) { if(!Initialized) return 0; int j = 0; for(int k = 0; k < ChannelStates.size(); k++) { int i; int overlap_len; int pitch_overlap; float old_step; float new_step; float old_weight; float new_weight; float gain; plc_state_t *s = ChannelStates.at(k); if (s->missing_samples) { /* Although we have a real signal, we need to smooth it to fit well with the synthetic signal we used for the previous block */ /* The start of the real data is overlapped with the next 1/4 cycle of the synthetic data. */ pitch_overlap = s->pitch >> 2; if (pitch_overlap > frames) pitch_overlap = frames; gain = 1.0 - s->missing_samples * ATTENUATION_INCREMENT; if (gain < 0.0) gain = 0.0; new_step = 1.0/pitch_overlap; old_step = new_step*gain; new_weight = new_step; old_weight = (1.0 - new_step)*gain; for (i = 0; i < pitch_overlap; i++) { int index = (i * channel_count) + j; amp[index] = fsaturate(old_weight * s->pitchbuf[s->pitch_offset] + new_weight * amp[index]); if (++s->pitch_offset >= s->pitch) s->pitch_offset = 0; new_weight += new_step; old_weight -= old_step; if (old_weight < 0.0) old_weight = 0.0; } s->missing_samples = 0; } save_history(s, amp, j, frames); j++; } return frames; } //Fill-in a block of missing audio samples. int PcmConcealer::Fill(short amp[], int frames) { if(!Initialized) return 0; int j =0; for(int k = 0; k < ChannelStates.size(); k++) { short *tmp = new short[plc_pitch_overlap_max]; int i; int pitch_overlap; float old_step; float new_step; float old_weight; float new_weight; float gain; short *orig_amp; int orig_len; orig_amp = amp; orig_len = frames; plc_state_t *s = ChannelStates.at(k); if (s->missing_samples == 0) { // As the gap in real speech starts we need to assess the last known pitch, //and prepare the synthetic data we will use for fill-in normalise_history(s); s->pitch = amdf_pitch(plc_pitch_min, plc_pitch_max, s->history + plc_history_len - correlation_span - plc_pitch_min, j, correlation_span); // We overlap a 1/4 wavelength pitch_overlap = s->pitch >> 2; // Cook up a single cycle of pitch, using a single of the real signal with 1/4 //cycle OLA'ed to make the ends join up nicely // The first 3/4 of the cycle is a simple copy for (i = 0; i < s->pitch - pitch_overlap; i++) s->pitchbuf[i] = s->history[plc_history_len - s->pitch + i]; // The last 1/4 of the cycle is overlapped with the end of the previous cycle new_step = 1.0/pitch_overlap; new_weight = new_step; for ( ; i < s->pitch; i++) { s->pitchbuf[i] = s->history[plc_history_len - s->pitch + i]*(1.0 - new_weight) + s->history[plc_history_len - 2*s->pitch + i]*new_weight; new_weight += new_step; } // We should now be ready to fill in the gap with repeated, decaying cycles // of what is in pitchbuf // We need to OLA the first 1/4 wavelength of the synthetic data, to smooth // it into the previous real data. To avoid the need to introduce a delay // in the stream, reverse the last 1/4 wavelength, and OLA with that. gain = 1.0; new_step = 1.0/pitch_overlap; old_step = new_step; new_weight = new_step; old_weight = 1.0 - new_step; for (i = 0; i < pitch_overlap; i++) { int index = (i * channel_count) + j; amp[index] = fsaturate(old_weight * s->history[plc_history_len - 1 - i] + new_weight * s->pitchbuf[i]); new_weight += new_step; old_weight -= old_step; if (old_weight < 0.0) old_weight = 0.0; } s->pitch_offset = i; } else { gain = 1.0 - s->missing_samples*ATTENUATION_INCREMENT; i = 0; } for ( ; gain > 0.0 && i < frames; i++) { int index = (i * channel_count) + j; amp[index] = s->pitchbuf[s->pitch_offset]*gain; gain -= ATTENUATION_INCREMENT; if (++s->pitch_offset >= s->pitch) s->pitch_offset = 0; } for ( ; i < frames; i++) { int index = (i * channel_count) + j; amp[i] = 0; } s->missing_samples += orig_len; save_history(s, amp, j, frames); delete [] tmp; j++; } return frames; } void PcmConcealer::save_history(plc_state_t *s, short *buf, int channel_index, int frames) { if (frames >= plc_history_len) { /* Just keep the last part of the new data, starting at the beginning of the buffer */ //memcpy(s->history, buf + len - plc_history_len, sizeof(short)*plc_history_len); int frames_to_copy = plc_history_len; for(int i = 0; i < frames_to_copy; i ++) { int index = (channel_count * (i + frames - plc_history_len)) + channel_index; s->history[i] = buf[index]; } s->buf_ptr = 0; return; } if (s->buf_ptr + frames > plc_history_len) { /* Wraps around - must break into two sections */ //memcpy(s->history + s->buf_ptr, buf, sizeof(short)*(plc_history_len - s->buf_ptr)); short *hist_ptr = s->history + s->buf_ptr; int frames_to_copy = plc_history_len - s->buf_ptr; for(int i = 0; i < frames_to_copy; i ++) { int index = (channel_count * i) + channel_index; hist_ptr[i] = buf[index]; } frames -= (plc_history_len - s->buf_ptr); //memcpy(s->history, buf + (plc_history_len - s->buf_ptr), sizeof(short)*len); frames_to_copy = frames; for(int i = 0; i < frames_to_copy; i ++) { int index = (channel_count * (i + (plc_history_len - s->buf_ptr))) + channel_index; s->history[i] = buf[index]; } s->buf_ptr = frames; return; } /* Can use just one section */ //memcpy(s->history + s->buf_ptr, buf, sizeof(short)*len); short *hist_ptr = s->history + s->buf_ptr; int frames_to_copy = frames; for(int i = 0; i < frames_to_copy; i ++) { int index = (channel_count * i) + channel_index; hist_ptr[i] = buf[index]; } s->buf_ptr += frames; } void PcmConcealer::normalise_history(plc_state_t *s) { short *tmp = new short[plc_history_len]; if (s->buf_ptr == 0) return; memcpy(tmp, s->history, sizeof(short)*s->buf_ptr); memcpy(s->history, s->history + s->buf_ptr, sizeof(short)*(plc_history_len - s->buf_ptr)); memcpy(s->history + plc_history_len - s->buf_ptr, tmp, sizeof(short)*s->buf_ptr); s->buf_ptr = 0; delete [] tmp; } int PcmConcealer::amdf_pitch(int min_pitch, int max_pitch, short amp[], int channel_index, int frames) { int i; int j; int acc; int min_acc; int pitch; pitch = min_pitch; min_acc = INT_MAX; for (i = max_pitch; i <= min_pitch; i++) { acc = 0; for (j = 0; j < frames; j++) { int index1 = (channel_count * (i+j)) + channel_index; int index2 = (channel_count * j) + channel_index; //std::cout << "Index 1: " << index1 << ", Index 2: " << index2 << std::endl; acc += abs(amp[index1] - amp[index2]); } if (acc < min_acc) { min_acc = acc; pitch = i; } } std::cout << "Pitch: " << pitch << std::endl; return pitch; } } P.S. - I must confess that digital audio is not my forte...

    Read the article

  • Oracle at The Forrester Customer Intelligence and Marketing Leadership Forums

    - by Christie Flanagan
    The Forrester Customer Intelligence Forum and the Forrester Marketing Leadership Forums will soon be here.  This year’s events will be co-located on April 18-19 at the J.W. Marriott at the L.A. Live entertainment complex in downtown Los Angeles.  Last year’s Marketing Forum was quite memorable for me.  You see, while Forrester analysts and business marketers were busy mingling over at the Marriott, another marketing powerhouse was taking up residence a few feet away at The Staples Center.  That’s right folks. Lada Gaga was coming to town.  And, as I came to learn, it made perfect sense for Lady Gaga and her legions of fans to be sharing a small patch of downtown L.A. with marketing leaders from all over the world.  After all, whether you like Lady Gaga or not, what pop star in recent memory has done more to build herself into a brand and to create an engaging, social and interactive customer experience for her Little Monsters?  While Lady Gaga won’t be back in town for this year’s Forrester events, there are still plenty of compelling reasons to make the trip out to Los Angeles.   The theme for The Forrester Customer Intelligence and Marketing Leadership Forums this year is “From Cool To Critical: Creating Engagement In The Age Of The Customer” and will tackle the important questions about how marketers can survive and thrive in the age of the empowered customer: •    How can you assess consumer uptake of new innovations?•    How do you build deep customer knowledge to drive competitive advantage?•    How do you drive deep, personalized customer engagement?•    What is more valuable — eyeballs or engagement?•    How do business customers engage in new media types?•    How can you tie social data to corporate data?•    Who should lead the movement to customer obsession?•    How should you shift your planning and measurement approaches to accommodate more data and a higher signal-to-noise ratio?•    What role does technology play in customizing and synchronizing marketing efforts across channels?As a platinum sponsor of the event, there will be a numbers of ways to interact with Oracle while you’re attending the Forums.  Here are some of the highlights:Oracle Speaking SessionThursday, April 19, 9:15am – 9:55amMaximize Customer Engagement and Retention with Integrated Marketing & LoyaltyMelissa Boxer, Vice President, Oracle CRM Marketing & LoyaltyCustomers expect to interact with your company, brand and products in more ways than ever before.   New devices and channels, such as mobile, social and web, are creating radical shifts in the customer buying process and the ways your company can reach and communicate with existing and potential customers. While Marketing's objectives (attract, convert, retain) remain fundamentally the same, your approach and tools must adapt quickly to succeed in this more complex, cross-channel world. Hear how leading brands are using Oracle's integrated marketing and loyalty solutions to maximize customer engagement and retention through better planning, execution, and measurement of synchronized cross-channel marketing initiatives.Solution ShowcaseWednesday, April 1810:20am – 11:50am 12:30pm – 1:30pm2:55pm – 3:40pmThursday, April 199:55am – 10:40am12:00pm – 1:00pmSolution Showcase & Networking ReceptionWednesday, April 185:10pm – 6:20pmBe sure to follow the #webcenter hashtag for updates on these events.  And for a more considered perspective on what Lady Gaga can teach businesses about branding and customer experience, check out Denise Lee Yohn’s post, Lessons from Lady Gaga from the Brand as Business Bites blog.

    Read the article

  • Vitality of Product Information Management Showcased at OpenWorld 2012

    - by Mala Narasimharajan
     By Sachin Patel Can you hear the countdown clock ticking!! OpenWorld 2012 is almost here and as I write this Oracle is buzzing with fresh new ideas and solutions that will be showcased this year. What an exciting time for all of us to be in midst of a digital revolution. Whether it is Apple fans clamoring to find every new feature that has been added to the iPhone 5 or a startup launching a new digital thermostat (has anyone looked at the new one from Nest ), product information is a vital for companies to grow and compete in this cut-throat market. Customer today struggle to aggregate and enrich this product data from the myriad of systems they have in place to run their businesses and operations. Having a product information strategy is paramount to align your sales channels and operations with the most accurate and upto date product data. We have a number of sessions this year at OpenWorld where you can gain more insight into how Oracle’s next generation of Fusion Applications, in this case Fusion Product Hub can provide you with a solution to streamline and get control of your Product Master Data. Enabling Trusted Enterprise Product Data with Oracle Fusion Product HubTuesday, October 2nd 11:45 am, Moscone West 2022 Join me Sachin Patel, Director of Product Strategy and Milan Bhatia, VP of Development as we discuss how you can enable trusted product master data in your enterprise. In this session we plan to cover the challenges companies face today in mastering product data. The discussion will also include how Fusion Product Hub brings new and innovative features to empower your product data owners to create a holistic and rich product definition that can be leveraged across your enterprise. We will also be joined by Pawel Fidelus from Fideltronik an Early Adopter for Fusion Product Hub who will showcase their plans to implement Fusion Product Hub and the value it will bring to Fideltronik Multichannel Fulfillment Excellence in Direct-to-Consumer Market Thursday, October 4th, 12:45 am, Moscone West 2024 Do you have multiple order capture systems? Do you have difficulty in fulfilling orders for your customers across various channels and suppliers? Mark Carson, Director, Fusion DOO and Brad Kerr, Director, AGSS will be showcasing the Fusion Distributed Order Orchestration solution and how companies can orchestrate orders from multiple order capture systems and route them to the appropriate fulfillment system. Sachin Patel, Director Product Strategy for Product MDM will highlight the business pain points in consolidating and commercializing data from a Multi Channel Commerce point of view and how Fusion Product Hub helps in allowing you to provide a single source of truth to drive a singular and rich customer experience. Oracle Fusion Supply Chain Management: Customer Adoption and Experiences                                                Wednesday, October 3rd 10:15 am, Moscone West 2003 This is a great session to attend to learn about how Fusion Supply Chain Management and Fusion Product Hub Early Adopters, including Boeing and Fideltronik are leveraging Fusion Applications to improve their Supply Chain operations. Have a great OpenWorld and see you soon!!

    Read the article

  • Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

    - by Richard Lefebvre
    It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011

    Read the article

  • Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

    - by Chris Warner
    It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011. 

    Read the article

< Previous Page | 16 17 18 19 20 21 22 23 24 25 26 27  | Next Page >