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• Catch Oracle Today and Tomorrow at Forrester’s Customer Experience Forum 2012 East

  - by Christie Flanagan

  Continuing our coverage of the customer experience revolution this week, don’t miss a chance to catch up with Oracle at Forrester’s Customer Experience Forum 2012 East today and tomorrow in New York City. The theme for this year’s Forum is “Outside In: The Power Of Putting Customers At The Center Of Your Business” and will take a look at important questions surrounding how to transform your company in order to take best advantage of the customer experience revolution: Why is customer experience the greatest untapped source of cost savings and increased revenue today? What is the key to understanding and taking control of your customer experience ecosystem? What are the six essential customer experience disciplines? Which companies have adopted best-in-class customer experience practices? How do customer experience strategies drive differentiating activities and processes at top companies? Which organizations appoint a chief customer officer to lead their customer experience efforts? What is the future of customer experience? How can you design an enterprise wide customer experience? How can you measure the results of your customer experience efforts? As a gold sponsor of the event, there will be a numbers of ways to interact with Oracle while you’re attending the Forum.  Here are some of the highlights:Oracle Speaking SessionTuesday, June 26, 2:10pm – 2:40pmThe Customer And YOU — Today’s Winners Are Defined By Customer ExperienceAnthony Lye, Senior Vice President of Customer Relationship Management, OracleCome hear Anthony Lye, Senior Vice President of Customer Relationship Management at Oracle, explain how leading companies are investing in customer experience solutions to enrich all interactions between a customer and their company. He will discuss Oracle's vision for transforming your customer engagement, insight, and execution into a connected, personalized, and rewarding experience across all touchpoints and interactions. He will demonstrate how great customer experiences generate real business results by attracting more customers, retaining more customers, and generating more sales while improving operational efficiency.Solution ShowcaseTuesday, June 26th9:45am - 10:30am - Morning Networking Break in the Solutions Showcase11:45am – 1:15pm - Networking Lunch an Dessert in the Solutions Showcase2:40pm – 3:25pm - Afternoon Break in the Solutions Showcase5:30pm – 7:00pm - Networking Reception in the Solutions ShowcaseWednesday, June 27th9:45am - 10:30am - Morning Networking Break in the Solutions Showcase12:20pm -1:20pm - Networking Lunch and Dessert in the Solutions ShowcaseWe hope to see you there! Webcast: Learn How Ancestry.com Delivers Exceptional Online Customer Experience with Oracle WebCenterDate: Thursday, June 28, 2012Time: 10:00 AM PDT/ 1:00 PM EDT Ancestry.com is the world’s largest online family history resource, providing an engaging customer experience to more than 1.7 million members. With a wealth of learning resources and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. Register now to learn how Ancestry.com delivers an exception customer experience using Oracle WebCenter Sites. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• From the Tips Box: Pre-installation Prep Work Makes Service Pack Upgrades Smoother

  - by Jason Fitzpatrick

  Last month Microsoft rolled out Windows 7 Service Pack 1 and, like many SP releases, quite a few people are hanging back to see what happens. If you want to update but still error on the side of caution, reader Ron Troy  offers a step-by-step guide. Ron’s cautious approach does an excellent job minimizing the number of issues that could crop up in a Service Pack upgrade by doing a thorough job updating your driver sets and clearing out old junk before you roll out the update. Read on to see how he does it: Just wanted to pass on a suggestion for people worried about installing Service Packs.  I came up with a ‘method’ a couple years back that seems to work well. Run Windows / Microsoft Update to get all updates EXCEPT the Service Pack. Use Secunia PSI to find any other updates you need. Use CCleaner or the Windows disk cleanup tools to get rid of all the old garbage out there.  Make sure that you include old system updates. Obviously, back up anything you really care about.  An image backup can be real nice to have if things go wrong. Download the correct SP version from Microsoft.com; do not use Windows / Microsoft Update to get it.  Make sure you have the 64 bit version if that’s what you have installed on your PC. Make sure that EVERYTHING that affects the OS is up to date.  That includes all sorts of drivers, starting with video and audio.  And if you have an Intel chipset, use the Intel Driver Utility to update those drivers.  It’s very quick and easy.  For the video and audio drivers, some can be updated by Intel, some by utilities on the vendor web sites, and some you just have to figure out yourself.  But don’t be lazy here; old drivers and Windows Service Packs are a poor mix. If you have 3rd party software, check to see if they have any updates for you.  They might not say that they are for the Service Pack but you cut your risk of things not working if you do this. Shut off the Antivirus software (especially if 3rd party). Reboot, hitting F8 to get the SafeMode menu.  Choose SafeMode with Networking. Log into the Administrator account to ensure that you have the right to install the SP. Run the SP.  It won’t be very fancy this way.  Maybe 45 minutes later it will reboot and then finish configuring itself, finally letting you log in. Total installation time on most of my PC’s was about 1 hour but that followed hours of preparation on each. On a separate note, I recently got on the Nvidia web site and their utility told me I had a new driver available for my GeForce 8600M GS.  This laptop had come with Vista, now has Win 7 SP1.  I had a big surprise from this driver update; the Windows Experience Score on the graphics side went way up.  Kudo’s to Nvidia for doing a driver update that actually helps day to day usage.  And unlike ATI’s updates (which I need for my AGP based system), this update was fairly quick and very easy.  Also, Nvidia drivers have never, as I can recall, given me BSOD’s, many of which I’ve gotten from ATI (TDR errors).How to Enable Google Chrome’s Secret Gold IconHTG Explains: What’s the Difference Between the Windows 7 HomeGroups and XP-style Networking?Internet Explorer 9 Released: Here’s What You Need To Know

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• Great Customer Service Example

  - by MightyZot

  A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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• Friday Fun: Spell Blazer

  - by Asian Angel

  Are you ready for some fun and adventure after a long week back at work? This week’s game combines jewel-matching style game play with an RPG story for an awesome mix of fun and fiction. Your goal is to help a young wizard reach the magic academy in Raven as the forces of darkness are building. Spell Blazer The object of the game is to help young Kaven reach the Lightcaster Academy in Raven alive, but he will encounter many dangers along the way. Are you ready to begin the quest? As soon as you click Start Game the intro will automatically begin. If this is your first time playing the game the intro provides a nice background story for the game and what is happening in the game environment. Once you are past the intro, you will see a map of the region with your starting point in the Farmlands, various towns and the roads connecting them, along with your final destination of Raven. Notice that some of the roads are different colors…those colors indicate the “danger levels” for each part of your journey (green = good, yellow = some danger, etc.). To begin your journey click on the Town of Goose with your mouse. You will encounter your first monster part of the way towards Goose. This first round takes you through the game play process step-by-step. Once you have clicked Okay you will see the details about the monster you have just encountered. It is very important that you do not click on Fight! or Flee! until viewing and noting the types of spells that the monster is resistant to or has a weakness against. Choose your spells wisely based on the information provided about the monster. Keep in mind that the healing spell can be very useful depending on the monster you meet and your current health status. Note: Spells shown in order here are Healing, Fireball, Icebolt, & Lightning. Ready to fight! The first battle will also explain how to fight…click Okay to get started. Once the main window is in full view there are details that you need to look at. Beneath each of the combatants you will see the three attacks that each brings to the battle and at the bottom you will see their respective health points. We got lucky and had an Icebolt attack that we could utilize on the first play! Note: You can exchange two squares without making a match in order to try and line up an attack. While it happened too quickly to capture in our screenshot, there will be cool lightning bolt effects shoot out from matched up squares to the opposite combatant. You will also see the amount of damage inflicted from a particular attack on top of the avatars. Victory! Once you have won a round of combat a window will appear showing the amount of gold coins left behind by the monster. When you reach a town you will have the opportunity to stop over and rest or directly continue on with your journey. On to Halgard after a good rest! Play Spell Blazer Latest Features How-To Geek ETC How To Boot 10 Different Live CDs From 1 USB Flash Drive The 20 Best How-To Geek Linux Articles of 2010 The 50 Best How-To Geek Windows Articles of 2010 The 20 Best How-To Geek Explainer Topics for 2010 How to Disable Caps Lock Key in Windows 7 or Vista How to Use the Avira Rescue CD to Clean Your Infected PC The Deep – Awesome Use of Metal Objects as Deep Sea Creatures [Video] Convert or View Documents Online Easily with Zoho, No Account Required Build a Floor Scrubbing Robot out of Computer Fans and a Frisbee Serene Blue Windows Wallpaper for Your Desktop 2011 International Space Station Calendar Available for Download (Free) Ultimate Elimination – Lego Black Ops [Video]

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• SPARC T5-8 Servers EMEA Acceleration Promotion for Partners

  - by mseika

  Dear all We are pleased to announce the EMEA T5-8 Acceleration Promotion, a price promotion that, for a limited time, makes the T5-8 server available to our EMEA partners at a very attractive discount. Why the SPARC T5-8 server Oracle's SPARC servers running Oracle Solaris are ideal for mission-critical applications requiring high performance, best-in-class availability, and unmatched scalability on all application tiers. SPARC servers include built-in virtualization, systems management, and security at no additional cost. Designed for applications that demand the highest performance and 24x7 availability. Oracle's SPARC T5-8 server is the fastest and the most advanced, scalable midrange server in the Oracle portfolio. The Oracle SPARC T5-8 server is in the sweet spot of the UNIX midrange, and directly competing with IBM P770(+) and P780(+) systems, with a 7x price advantage (see official Oracle press release) over a similarly configured P780 system! What are we offering Effective immediately, the fully-configured T5-8 server is available to VADs with a 38% discount off price list: this is 8 additional points on top of the standard 30% contractual discount. The promo will be communicated to VADs and VARs, and VADs are expected to pass the additional discount through to the VARs. Resellers will be encouraged to use this attractive price to position T5-8 versus the competition, accelerate T5-8 sales, and use the increased margin to offer additional services to their end users - thus expanding their footprint within their customers and making the T5-8 business proposition even more compelling. This is a unique opportunity for partners to expand their base and beat the competition with a 7x price advantage over a similarly configured IBM P780. This price promotion is only available to OPN Partners, and is valid until November 30, 2013. What's in it for Partners  More competitive price More customer budget available for more projects: attach migration services, training, ... Opportunity to attach Storage, and additional Software Higher win rate Additional Details The promotion is valid for the existing configurations of T5-8 with 8 CPU and different memory configurations, including all X-options that are part of the system and ordered at the same time. 8% additional discount to the VAD on full T5-8 - Including X-Options: Cat V (30% + 8% additional): System, CPU, Memory, Disks, Ethernet Cat U (22% + 8% additional): Infiniband HCA Cat W (30% + 8% additional): FC/SAS HBA / FCoE CNA Partner eligibilty criteria Standard requirements apply. Partners must: be an OPN member in good standing, at Gold level or above meet the Resale criteria in the SPARC T-Series servers Knowledge Zone have a right to distribute hardware via the Full Use Distribution Agreement, with Hardware Addendum if applicable. Order process The promotion is available until November 30, 2013. VADs place the order via Oracle Partner Store. A request for extra-discount has to be raised in advance using the standard process for available configs: input the configuration apply the suggested discounts submit the request in the request documentation, please refer to EMEA T5-8 FY14H1 Channel Promotion as approved in GDMT GT-EB2-Q413-107C This promotion is only valid for the T5-8 configurations stated in this announcement. Any change, or additional products / items not listed explicitly, can be ordered at the same time and will follow standard approval process. Key contacts Your local A&C organization For questions on EMEA Partner Programs for Servers: Giuseppe Facchetti For questions on the T5-8 product: Martin de Jong Best regards, Olivier Tordo Senior Director, Sales & Strategy, Hardware SolutionsEMEA Alliances & Channels Paul Flannery Senior Director, EMEA Servers Product Management

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• SPARC T5-8 Servers EMEA Acceleration Promotion for Partners

  - by mseika

  Dear all We are pleased to announce the EMEA T5-8 Acceleration Promotion, a price promotion that, for a limited time, makes the T5-8 server available to our EMEA partners at a very attractive discount. Why the SPARC T5-8 server Oracle's SPARC servers running Oracle Solaris are ideal for mission-critical applications requiring high performance, best-in-class availability, and unmatched scalability on all application tiers. SPARC servers include built-in virtualization, systems management, and security at no additional cost. Designed for applications that demand the highest performance and 24x7 availability. Oracle's SPARC T5-8 server is the fastest and the most advanced, scalable midrange server in the Oracle portfolio. The Oracle SPARC T5-8 server is in the sweet spot of the UNIX midrange, and directly competing with IBM P770(+) and P780(+) systems, with a 7x price advantage (see official Oracle press release) over a similarly configured P780 system! What are we offering Effective immediately, the fully-configured T5-8 server is available to VADs with a 38% discount off price list: this is 8 additional points on top of the standard 30% contractual discount. The promo will be communicated to VADs and VARs, and VADs are expected to pass the additional discount through to the VARs. Resellers will be encouraged to use this attractive price to position T5-8 versus the competition, accelerate T5-8 sales, and use the increased margin to offer additional services to their end users - thus expanding their footprint within their customers and making the T5-8 business proposition even more compelling. This is a unique opportunity for partners to expand their base and beat the competition with a 7x price advantage over a similarly configured IBM P780. This price promotion is only available to OPN Partners, and is valid until November 30, 2013. What's in it for Partners  More competitive price More customer budget available for more projects: attach migration services, training, ... Opportunity to attach Storage, and additional Software Higher win rate Additional Details The promotion is valid for the existing configurations of T5-8 with 8 CPU and different memory configurations, including all X-options that are part of the system and ordered at the same time. 8% additional discount to the VAD on full T5-8 - Including X-Options: Cat V (30% + 8% additional): System, CPU, Memory, Disks, Ethernet Cat U (22% + 8% additional): Infiniband HCA Cat W (30% + 8% additional): FC/SAS HBA / FCoE CNA Partner eligibilty criteria Standard requirements apply. Partners must: be an OPN member in good standing, at Gold level or above meet the Resale criteria in the SPARC T-Series servers Knowledge Zone have a right to distribute hardware via the Full Use Distribution Agreement, with Hardware Addendum if applicable. Order process The promotion is available until November 30, 2013. VADs place the order via Oracle Partner Store. A request for extra-discount has to be raised in advance using the standard process for available configs: input the configuration apply the suggested discounts submit the request in the request documentation, please refer to EMEA T5-8 FY14H1 Channel Promotion as approved in GDMT GT-EB2-Q413-107C This promotion is only valid for the T5-8 configurations stated in this announcement. Any change, or additional products / items not listed explicitly, can be ordered at the same time and will follow standard approval process. Key contacts Your local A&C organization For questions on EMEA Partner Programs for Servers: Giuseppe Facchetti For questions on the T5-8 product: Martin de Jong Best regards, Olivier Tordo Senior Director, Sales & Strategy, Hardware SolutionsEMEA Alliances & Channels Paul Flannery Senior Director, EMEA Servers Product Management

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• SPARC T5-8 Servers EMEA Acceleration Promotion for Partners

  - by mseika

  Dear all We are pleased to announce the EMEA T5-8 Acceleration Promotion, a price promotion that, for a limited time, makes the T5-8 server available to our EMEA partners at a very attractive discount. Why the SPARC T5-8 server Oracle's SPARC servers running Oracle Solaris are ideal for mission-critical applications requiring high performance, best-in-class availability, and unmatched scalability on all application tiers. SPARC servers include built-in virtualization, systems management, and security at no additional cost. Designed for applications that demand the highest performance and 24x7 availability. Oracle's SPARC T5-8 server is the fastest and the most advanced, scalable midrange server in the Oracle portfolio. The Oracle SPARC T5-8 server is in the sweet spot of the UNIX midrange, and directly competing with IBM P770(+) and P780(+) systems, with a 7x price advantage (see official Oracle press release) over a similarly configured P780 system! What are we offering Effective immediately, the fully-configured T5-8 server is available to VADs with a 38% discount off price list: this is 8 additional points on top of the standard 30% contractual discount. The promo will be communicated to VADs and VARs, and VADs are expected to pass the additional discount through to the VARs. Resellers will be encouraged to use this attractive price to position T5-8 versus the competition, accelerate T5-8 sales, and use the increased margin to offer additional services to their end users - thus expanding their footprint within their customers and making the T5-8 business proposition even more compelling. This is a unique opportunity for partners to expand their base and beat the competition with a 7x price advantage over a similarly configured IBM P780. This price promotion is only available to OPN Partners, and is valid until November 30, 2013. What's in it for Partners  More competitive price More customer budget available for more projects: attach migration services, training, ... Opportunity to attach Storage, and additional Software Higher win rate Additional Details The promotion is valid for the existing configurations of T5-8 with 8 CPU and different memory configurations, including all X-options that are part of the system and ordered at the same time. 8% additional discount to the VAD on full T5-8 - Including X-Options: Cat V (30% + 8% additional): System, CPU, Memory, Disks, Ethernet Cat U (22% + 8% additional): Infiniband HCA Cat W (30% + 8% additional): FC/SAS HBA / FCoE CNA Partner eligibilty criteria Standard requirements apply. Partners must: be an OPN member in good standing, at Gold level or above meet the Resale criteria in the SPARC T-Series servers Knowledge Zone have a right to distribute hardware via the Full Use Distribution Agreement, with Hardware Addendum if applicable. Order process The promotion is available until November 30, 2013. VADs place the order via Oracle Partner Store. A request for extra-discount has to be raised in advance using the standard process for available configs: input the configuration apply the suggested discounts submit the request in the request documentation, please refer to EMEA T5-8 FY14H1 Channel Promotion as approved in GDMT GT-EB2-Q413-107C This promotion is only valid for the T5-8 configurations stated in this announcement. Any change, or additional products / items not listed explicitly, can be ordered at the same time and will follow standard approval process. Key contacts Your local A&C organization For questions on EMEA Partner Programs for Servers: Giuseppe Facchetti For questions on the T5-8 product: Martin de Jong Best regards, Olivier Tordo Senior Director, Sales & Strategy, Hardware SolutionsEMEA Alliances & Channels Paul Flannery Senior Director, EMEA Servers Product Management

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• SPARC T5-8 Servers EMEA Acceleration Promotion for Partners

  - by mseika

  Dear all We are pleased to announce the EMEA T5-8 Acceleration Promotion, a price promotion that, for a limited time, makes the T5-8 server available to our EMEA partners at a very attractive discount. Why the SPARC T5-8 server Oracle's SPARC servers running Oracle Solaris are ideal for mission-critical applications requiring high performance, best-in-class availability, and unmatched scalability on all application tiers. SPARC servers include built-in virtualization, systems management, and security at no additional cost. Designed for applications that demand the highest performance and 24x7 availability. Oracle's SPARC T5-8 server is the fastest and the most advanced, scalable midrange server in the Oracle portfolio. The Oracle SPARC T5-8 server is in the sweet spot of the UNIX midrange, and directly competing with IBM P770(+) and P780(+) systems, with a 7x price advantage (see official Oracle press release) over a similarly configured P780 system! What are we offering Effective immediately, the fully-configured T5-8 server is available to VADs with a 38% discount off price list: this is 8 additional points on top of the standard 30% contractual discount. The promo will be communicated to VADs and VARs, and VADs are expected to pass the additional discount through to the VARs. Resellers will be encouraged to use this attractive price to position T5-8 versus the competition, accelerate T5-8 sales, and use the increased margin to offer additional services to their end users - thus expanding their footprint within their customers and making the T5-8 business proposition even more compelling. This is a unique opportunity for partners to expand their base and beat the competition with a 7x price advantage over a similarly configured IBM P780. This price promotion is only available to OPN Partners, and is valid until November 30, 2013. What's in it for Partners  More competitive price More customer budget available for more projects: attach migration services, training, ... Opportunity to attach Storage, and additional Software Higher win rate Additional Details The promotion is valid for the existing configurations of T5-8 with 8 CPU and different memory configurations, including all X-options that are part of the system and ordered at the same time. 8% additional discount to the VAD on full T5-8 - Including X-Options: Cat V (30% + 8% additional): System, CPU, Memory, Disks, Ethernet Cat U (22% + 8% additional): Infiniband HCA Cat W (30% + 8% additional): FC/SAS HBA / FCoE CNA Partner eligibilty criteria Standard requirements apply. Partners must: be an OPN member in good standing, at Gold level or above meet the Resale criteria in the SPARC T-Series servers Knowledge Zone have a right to distribute hardware via the Full Use Distribution Agreement, with Hardware Addendum if applicable. Order process The promotion is available until November 30, 2013. VADs place the order via Oracle Partner Store. A request for extra-discount has to be raised in advance using the standard process for available configs: input the configuration apply the suggested discounts submit the request in the request documentation, please refer to EMEA T5-8 FY14H1 Channel Promotion as approved in GDMT GT-EB2-Q413-107C This promotion is only valid for the T5-8 configurations stated in this announcement. Any change, or additional products / items not listed explicitly, can be ordered at the same time and will follow standard approval process. Key contacts Your local A&C organization For questions on EMEA Partner Programs for Servers: Giuseppe Facchetti For questions on the T5-8 product: Martin de Jong Best regards, Olivier Tordo Senior Director, Sales & Strategy, Hardware SolutionsEMEA Alliances & Channels Paul Flannery Senior Director, EMEA Servers Product Management

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• Stuck due to "knowing too much"

  - by Ran Biron

  Note more discussion at http://news.ycombinator.com/item?id=4037794 Welcome Hacker News Visitors! While HN is a fine forum for discussion and debate, Programmers - Stack Exchange is not. From the FAQ: If your motivation for asking the question is “I would like to participate in a discussion about ____”, then you should not be asking here. However, if your motivation is “I would like others to explain ____ to me”, then you are probably OK. (Discussions are of course welcome in our real time web chat.) Currently, this question is viewed by the membership of Programmers.SE as more likely to provoke unproductive discussion than constructive answers; while debates on its form and future are conducted, it will be locked to prevent arguments and vandalism. -- Shog9 I have a relatively simple development task, but every time I try to attack it, I end up spiraling in deep thoughts - how could it extending the future, what are the 2nd generation clients going to need, how does it affect "non functional" aspects (e.g. Performance, authorization...), how would it best be architectured to allow change... I remember myself a while ago, younger and, perhaps, more eager. The "me" I was then wouldn't have given a thought about all that - he would've gone ahead and wrote something, then rewrote it, then rewrote it again (and again...). The "me" today is more hesitant, more careful. I find it much easier today to sit and plan and instruct other people on how to do things than to actually go ahead and do them myself - not because I don't like to code - the opposite, I love to! - but because every time I sit at the keyboard, I end up in that same annoying place. Is this wrong? Is this a natural evolution, or did I drive myself into a rut? Fair disclosure - in the past I was a developer, today my job title is a "system architect". Good luck figuring what it means - but that's the title. Wow. I honestly didn't expect this question to generate that many responses. I'll try to sum it up. Reasons: Analysis paralysis / Over engineering / gold plating / (any other "too much thinking up-front can hurt you"). Too much experience for the given task. Not focusing on what's important. Not enough experience (and realizing that). Solutions (not matched to reasons): Testing first. Start coding (+ for fun) One to throw away (+ one API to throw away). Set time constraints. Strip away the fluff, stay with the stuff. Make flexible code (kinda opposite to "one to throw away", no?). Thanks to everyone - I think the major benefit here was to realize that I'm not alone in this experience. I have, actually, already started coding and some of the too-big things have fallen off, naturally. Since this question is closed, I'll accept the answer with most votes as of today. When/if it changes - I'll try to follow.

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• Oracle Fusion CRM Implementation Bootcamp for EMEA Systems Integrators - Paris July 24-26th

  - by Richard Lefebvre

  To support partner success and increase win potential with Fusion CRM, we are organizing a unique bootcamp on Fusion CRM intended for Oracle EMEA partners on July 24th to 26th. Join us for this outstanding Bootcamp and learn from Oracle Corporation in-depth know-how on Fusion CRM. The official announcement will be forthcoming, yet we wanted you to determine the appropriate candidate to attend this workshop. Further to this we will send the actual invitation to the selected candidate. Due to the limited number of seats, we will be limiting the number of registrations per SI company and will be selecting the participants. If you are interested to have one or more representatives of your company to attend this bootcamp, please send an email to [email protected] by June 18th indicating the name and email address of the participants you would like to nominate, ranked by priority. What will we cover: This Bootcamp presents the fundamental concepts of the Oracle Fusion CRM applications. It introduces you to each functional area of the product, how it is used, and what you need to consider when implementing it for an organization. While we do examine implementation considerations, we do not address the detailed steps of implementation. Instead, we direct you to the relevant resources to learn more. Topics covered: Fusion CRM Introduction Fusion CRM Security Introduction Fusion Functional Setup Manager Introduction Customer Model Introduction Customer Center Introduction Customer Data Management Introduction Marketing & Campaigns Introduction Lead Management Introduction Territory Management Introduction Territory Modeling Introduction with Exercise Opportunity Management Introduction Forecasting Introduction Analytics Introduction CRM For Microsoft Outlook Introduction Customizing with Composers Introduction Roundtable Discussions, and time for hands-on labs (day 2, 3, 4) Next Steps, available resources, ongoing learning path, partner environments, keeping in touch and feedback Bootcamp Goals: Enable a new Fusion CRM implementation team member to: Describe the scope of Oracle Fusion CRM applications Describe the basic security model Describe the customer model Perform common sales and marketing user transactions Access and navigate the Functional Setup Manager Model territories in Fusion CRM using sample business requirements Do necessary planning before implementing the offerings and options Describe the analytics available with the Fusion CRM product Describe the basic page customizations that can be done to meet business requirements Find documentation and other courses to assist in performing setup tasks Expectations: This Bootcamp program should prime the SI organization implementation consultants to attain the basic skills necessary to support a consulting practice in the delivery, scoping, pricing, and planning of your Fusion CRM Implementations. Oracle University will begin to offer additional deep skill training, starting this summer, designed to follow the Introduction Bootcamp. Participants will be expected to participate in labs, exercises, workshops and roundtable discussions with the Oracle Product Managers. Who should attend: This class is designed for your lead CRM Implementation consultants, those who will support your Fusion CRM consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the bootcamp must have prior experience implementing a CRM solution. Intended Audience: Oracle Diamond, Platinum and Gold Level SIs (Top SIs) with specialization in Oracle Applications CRM implementations, with a commitment to achieving Fusion CRM Implementation Specialization. Commitment expressed through an investment in a Center of Excellence/Innovation Center for Fusion CRM Applications. Individuals who will support the implementation practice as it is forming and will deliver Fusion CRM On Premise and Cloud Services implementations. Functional practice leaders, the future Fusion Application Wizards within the SI's organization. This Bootcamp is designed for people who: Will deliver Fusion CRM implementations Have had little or no exposure to Fusion CRM applications Are familiar with at least one other CRM application Have a business analyst level of technical background Prerequisites: Please note, that participants will be asked to take self-service-trainings (video format) and pass the related assessments prior to joining the Bootcamp. Fees: This event is FREE of charge for Oracle partners. When: 24 July – 26 July, 2012 (8:30 - 18:00 each day, including the last day; with recommended but optional evening events on all three days from 18:00 - 20:00 hrs) Where: Paris, France (Location to be defined) Travel: To make your travel hassel free, we kindly suggest you to plan your arrival to Paris on July 23rd and your departure on the 27th. Agenda: The final agenda and registration details will be issued closer to the event date.  

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• LexisNexis and Oracle Join Forces to Prevent Fraud and Identity Abuse

  - by Tanu Sood

  Author: Mark Karlstrand About the Writer:Mark Karlstrand is a Senior Product Manager at Oracle focused on innovative security for enterprise web and mobile applications. Over the last sixteen years Mark has served as director in a number of tech startups before joining Oracle in 2007. Working with a team of talented architects and engineers Mark developed Oracle Adaptive Access Manager, a best of breed access security solution.The world’s top enterprise software company and the world leader in data driven solutions have teamed up to provide a new integrated security solution to prevent fraud and misuse of identities. LexisNexis Risk Solutions, a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of its Instant Authenticate product with Oracle Identity Management.Oracle provides the most complete Identity and Access Management platform. The only identity management provider to offer advanced capabilities including device fingerprinting, location intelligence, real-time risk analysis, context-aware authentication and authorization makes the Oracle offering unique in the industry. LexisNexis Risk Solutions provides the industry leading Instant Authenticate dynamic knowledge based authentication (KBA) service which offers customers a secure and cost effective means to authenticate new user or prove authentication for password resets, lockouts and such scenarios. Oracle and LexisNexis now offer an integrated solution that combines the power of the most advanced identity management platform and superior data driven user authentication to stop identity fraud in its tracks and, in turn, offer significant operational cost savings. The solution offers the ability to challenge users with dynamic knowledge based authentication based on the risk of an access request or transaction thereby offering an additional level to other authentication methods such as static challenge questions or one-time password when needed. For example, with Oracle Identity Management self-service, the forgotten password reset workflow utilizes advanced capabilities including device fingerprinting, location intelligence, risk analysis and one-time password (OTP) via short message service (SMS) to secure this sensitive flow. Even when a user has lost or misplaced his/her mobile phone and, therefore, cannot receive the SMS, the new integrated solution eliminates the need to contact the help desk. The Oracle Identity Management platform dynamically switches to use the LexisNexis Instant Authenticate service for authentication if the user is not able to authenticate via OTP. The advanced Oracle and LexisNexis integrated solution, thus, both improves user experience and saves money by avoiding unnecessary help desk calls. Oracle Identity and Access Management secures applications, Juniper SSL VPN and other web resources with a thoroughly modern layered and context-aware platform. Users don't gain access just because they happen to have a valid username and password. An enterprise utilizing the Oracle solution has the ability to predicate access based on the specific context of the current situation. The device, location, temporal data, and any number of other attributes are evaluated in real-time to determine the specific risk at that moment. If the risk is elevated a user can be challenged for additional authentication, refused access or allowed access with limited privileges. The LexisNexis Instant Authenticate dynamic KBA service plugs into the Oracle platform to provide an additional layer of security by validating a user's identity in high risk access or transactions. The large and varied pool of data the LexisNexis solution utilizes to quiz a user makes this challenge mechanism even more robust. This strong combination of Oracle and LexisNexis user authentication capabilities greatly mitigates the risk of exposing sensitive applications and services on the Internet which helps an enterprise grow their business with confidence.Resources:Press release: LexisNexis® Achieves Oracle Validated Integration with Oracle Identity Management Oracle Access Management (HTML)Oracle Adaptive Access Manager (pdf)

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• Orchestrating the Virtual Enterprise, Part II

  - by Kathryn Perry

  A guest post by Jon Chorley, Oracle's CSO & Vice President, SCM Product Strategy Almost everyone has ordered from Amazon.com at one time or another. Our orders are as likely to be fulfilled by third parties as they are by Amazon itself. To deliver the order promptly and efficiently, Amazon has to send it to the right fulfillment location and know the availability in that location. It needs to be able to track status of the fulfillment and deal with exceptions. As a virtual enterprise, Amazon's operations, using thousands of trading partners, requires a very different approach to fulfillment than the traditional 'take an order and ship it from your own warehouse' model. Amazon had no choice but to develop a complex, expensive and custom solution to tackle this problem as there used to be no product solution available. Now, other companies who want to follow similar models have a better off-the-shelf choice -- Oracle Distributed Order Orchestration (DOO).  Consider how another of our customers is using our distributed orchestration solution. This major airplane manufacturer has a highly complex business and interacts regularly with the U.S. Government and major airlines. It sits in the middle of an intricate supply chain and needed to improve visibility across its many different entities. Oracle Fusion DOO gives the company an orchestration mechanism so it could improve quality, speed, flexibility, and consistency without requiring an organ transplant of these highly complex legacy systems. Many retailers face the challenge of dealing with brick and mortar, Web, and reseller channels. They all need to be knitted together into a virtual enterprise experience that is consistent for their customers. When a large U.K. grocer with a strong brick and mortar retail operation added an online business, they turned to Oracle Fusion DOO to bring these entities together. Disturbing the Peace with Acquisitions Quite often a company's ERP system is disrupted when it acquires a new company. An acquisition can inject a new set of processes and systems -- or even introduce an entirely new business like Sun's hardware did at Oracle. This challenge has been a driver for some of our DOO customers. A large power management company is using Oracle Fusion DOO to provide the flexibility to rapidly integrate additional products and services into its central fulfillment operation. The Flip Side of Fulfillment Meanwhile, we haven't ignored similar challenges on the supply side of the equation. Specifically, how to manage complex supply in a flexible way when there are multiple trading parties involved? How to manage the supply to suppliers? How to manage critical components that need to merge in a tier two or tier three supply chain? By investing in supply orchestration solutions for the virtual enterprise, we plan to give users better visibility into their network of suppliers to help them drive down costs. We also think this technology and full orchestration process can be applied to the financial side of organizations. An example is transactions that flow through complex internal structures to minimize tax exposure. We can help companies manage those transactions effectively by thinking about the internal organization as a virtual enterprise and bringing the same solution set to this internal challenge.  The Clear Front Runner No other company is investing in solving the virtual enterprise supply chain issues like Oracle is. Oracle is in a unique position to become the gold standard in this market space. We have the infrastructure of Oracle technology. We already have an Oracle Fusion DOO application which embraces the best of what's required in this area. And we're absolutely committed to extending our Fusion solution to other use cases and delivering even more business value. Jon ChorleyChief Sustainability Officer & Vice President, SCM Product StrategyOracle Corporation

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• Have Your Cake and Eat it Too: Industry Best Practices + Flexibility

  - by Oracle Accelerate for Midsize Companies

  By Richard Garraputa, VP of Sales & Marketing, brij Richard joined brij in 1996 after graduating from the University of North Carolina at Greensboro with degrees in Information Systems and Accounting. He directs brij’s overall strategies of both the business development and marketing departments. Companies looking for new ERP systems spend so much time comparing features and functions of software products but too often short change the value of their own processes.  Company managers I meet often claim that they are implementing a new ERP system so they can perform better and faster.  When asked how, the answer is often “by implementing best practices”.  But the term ‘best practices’ is frequently used to mean ‘doing things the way everyone else does them’ rather than a starting point or benchmark to build upon by adding your own value. Of course, implementing standardized processes across an enterprise is an important step in improving operational efficiencies.  But not all companies are alike.  Do you ever tell your customers “We are just like our competition and have no competitive differentiation”?  Probably not.  So why should the implementation of your business processes be just like your competitor’s?  Even within the same industry, companies differentiate themselves by leveraging their unique expertise and approach to business.  These unique aspects—the competitive differentiators that companies use to thrive in a crowded marketplace—can and should be supported by the implementation of business systems like ERP. Modern ERP systems like Oracle’s JD Edwards EnterpriseOne have a broad and deep functional footprint designed to integrate a company’s core operations.  But how can a company take advantage of this footprint without blowing up their implementation budget?  Some ERP vendors claim to solve this challenge by stating that their systems come pre-configured with ‘best practices’.  Too often what they are really saying is that you will have to abandon your key operational differentiators to fit a vendor’s template for your business—or extend your implementation and postpone the realization of any benefits. Thankfully for midsize companies, there is an alternative to the undesirable options of extended implementation projects or abandoning their competitive differentiators.  Oracle Accelerate Solutions speed the time it takes to implement JD Edwards EnterpriseOne solution based on your unique business characteristics, getting your new ERP system up and running faster without forcing your business to fit a cookie-cutter solution. We’ve been a JD Edwards implementation partner since 1986 and we now leverage Oracle Business Accelerators—cloud based rapid implementation tools built and maintained by Oracle. Oracle Business Accelerators deliver the benefits of embedded industry best practices without forcing every customer in to one set of processes like many template or “clone and go” approaches do. You retain the ability to reconfigure your applications—without customization—as your business changes. Wielded by Oracle partners with industry-specific domain expertise, Oracle Accelerate Solution implementations powered by Oracle Business Accelerators help automate the application configuration to fit your business better, faster. For example, on a recent project at a manufacturing company, the project manager told me that Oracle Business Accelerators helped get them to Conference Room Pilot 20% faster than with a traditional approach. Time savings equal cost savings. And if ‘better and faster’ is your goal for your business performance, shouldn’t it be the goal for your ERP implementation as well? Established in 1986, brij has been dedicated solely to helping its customers implement Oracle’s JD Edwards solutions and to maximize the value of those customers’ IT investments. They are a Gold level member in Oracle PartnerNetwork and an Oracle Accelerate Solution provider.

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• #OOW 2012: Big Data and The Social Revolution

  - by Eric Bezille

  As what was saying Cognizant CSO Malcolm Frank about the "Futur of Work", and how the Business should prepare in the face of the new generation  not only of devices and "internet of things" but also due to their users ("The Millennials"), moving from "consumers" to "prosumers" :  we are at a turning point today which is bringing us to the next IT Architecture Wave. So this is no more just about putting Big Data, Social Networks and Customer Experience (CxM) on top of old existing processes, it is about embracing the next curve, by identifying what processes need to be improve, but also and more importantly what processes are obsolete and need to be get ride of, and new processes put in place. It is about managing both the hierarchical and structured Enterprise and its social connections and influencers inside and outside of the Enterprise. And this does apply everywhere, up to the Utilities and Smart Grids, where it is no more just about delivering (faster) the same old 300 reports that have grown over time with those new technologies but to understand what need to be looked at, in real-time, down to an hand full relevant reports with the KPI relevant to the business. It is about how IT can anticipate the next wave, and is able to answers Business questions, and give those capabilities in real-time right at the hand of the decision makers... This is the turning curve, where IT is really moving from the past decade "Cost Center" to "Value for the Business", as Corporate Stakeholders will be able to touch the value directly at the tip of their fingers. It is all about making Data Driven Strategic decisions, encompassed and enriched by ALL the Data, and connected to customers/prosumers influencers. This brings to stakeholders the ability to make informed decisions on question like : “What would be the best Olympic Gold winner to represent my automotive brand ?”... in a few clicks and in real-time, based on social media analysis (twitter, Facebook, Google+...) and connections link to my Enterprise data. A true example demonstrated by Larry Ellison in real-time during his yesterday’s key notes, where “Hardware and Software Engineered to Work Together” is not only about extreme performances but also solutions that Business can touch thanks to well integrated Customer eXperience Management and Social Networking : bringing the capabilities to IT to move to the IT Architecture Next wave. An example, illustrated also todays in 2 others sessions, that I had the opportunity to attend. The first session bringing the “Internet of Things” in Oil&Gaz into actionable decisions thanks to Complex Event Processing capturing sensors data with the ready to run IT infrastructure leveraging Exalogic for the CEP side, Exadata for the enrich datasets and Exalytics to provide the informed decision interface up to end-user. The second session showing Real Time Decision engine in action for ACCOR hotels, with Eric Wyttynck, VP eCommerce, and his Technical Director Pascal Massenet. I have to close my post here, as I have to go to run our practical hands-on lab, cooked with Olivier Canonge, Christophe Pauliat and Simon Coter, illustrating in practice the Oracle Infrastructure Private Cloud recently announced last Sunday by Larry, and developed through many examples this morning by John Folwer. John also announced today Solaris 11.1 with a range of network innovation and virtualization at the OS level, as well as many optimizations for applications, like for Oracle RAC, with the introduction of the lock manager inside Solaris Kernel. Last but not least, he introduced Xsigo Datacenter Fabric for highly simplified networks and storage virtualization for your Cloud Infrastructure. Hoping you will get ready to jump on the next wave, we are here to help...

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• June is going to be a busy month!

  - by Monica Kumar

  Who says things slow down in summer? Well, maybe for school kids, but certainly not for Oracle's Virtualization team! June is turning out to be one of the busiest months for us. We are going to be participating in a number of industry events. If you happen to be at any of these, please stop by the Oracle booth and our session/s. Let's go through a run down of these events. 1. 13th Annual Call Center Week June 4-8 Ceasar's Palace, Las Vegas  Event website You're now wondering...why are we at this call center show. It's really simple, Oracle's Desktop Virtualization solutions offer the best way for call center to reliably and securely access enterprise apps using a variety of endpoint devices such as an iPad or a Sun Ray Client. Provisioning new employees becomes a breeze. We'll be jointly showcasing our solution with Oracle's CRM team. Come check us out.  2. Gartner Infrastructure & Management, Florida June 5-7 Orlando, FL  Event website Oracle is a Premier sponsor of the Gartner IOM Summit this June 5 – 7, 2012 in Orlando, FL.  Attendees will have the opportunity to meet with Oracle experts in a variety of sessions, including demonstrations during the showcase receptions. 3. Cloud Expo East Check out our website for details of our participation. Stop by at booth 511 to talk to our Cloud, Virtualization and Big Data experts. In addition, we're delivering a number of sessions at Cloud Expo. The one I want to highlight is the following: Session: Borderless Applications in the Cloud with Oracle VM and Oracle Virtual Assembly Builder Abstract: As virtualization adoption progresses beyond server consolidation, this is also transforming how enterprise applications are deployed and managed in an agile environment. The traditional method of business-critical application deployment where administrators have to contend with an array of unrelated tools, custom scripts to deploy and manage applications, OS and VM instances into a fast changing cloud computing environment can no longer scale effectively to achieve response time and desired efficiency. Oracle VM and Oracle Virtual Assembly Builder allow applications, associated components, deployment metadata, management policies and best practices to be encapsulated into ready-to-run VMs for rapid, repeatable deployment and ease of management. Join us in this Cloud Expo session to see how Oracle VM and Oracle Virtual Assembly Builder allow you to deploy complex multi-tier applications in minutes and enables you to easily onboard existing applications to cloud environments.  Get your free Cloud Expo pass now!  We're offering complimentary VIP Gold Passes. Go to https://www.blueskyz.com/v3/Login.aspx?ClientID=19&EventID=56&sg=177, click “Continue” if you are a New User or log-in if you have already created an account. Once there, you can view the Agenda or Register for Cloud Expo. To register - fill out the basic business card questions and then enter oracleVIPgold in the Priority Code field to change the price from $2,000 to $0. 4. CiscoLive 2012  June 10-14 San Diego, CA Event website Our Oracle VM and Oracle Linux experts will talk about joint collaboration with Cisco on UCS. We'll also highlight customer use cases. 5. Gartner Infrastructure & Operations Management Summit, EMEA Dates: June 11-12 Frankfurt, Germany Event website Meet experts from our Virtualization and Linux team in EMEA. Stop by our booth and find out what's new in Oracle VM Server for x86 and Oracle Linux. June is going to be busy.

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• Introducing the First Global Web Experience Management Content Management System

  - by kellsey.ruppel

  By Calvin Scharffs, VP of Marketing and Product Development, Lingotek Globalizing online content is more important than ever. The total spending power of online consumers around the world is nearly $50 trillion, a recent Common Sense Advisory report found. Three years ago, enterprises would have to translate content into 37 language to reach 98 percent of Internet users. This year, it takes 48 languages to reach the same amount of users.  For companies seeking to increase global market share, “translate frequently and fast” is the name of the game. Today’s content is dynamic and ever-changing, covering the gamut from social media sites to company forums to press releases. With high-quality translation and localization, enterprises can tailor content to consumers around the world.  Speed and Efficiency in Translation When it comes to the “frequently and fast” part of the equation, enterprises run into problems. Professional service providers provide translated content in files, which company workers then have to manually insert into their CMS. When companies update or edit source documents, they have to hunt down all the translated content and change each document individually.  Lingotek and Oracle have solved the problem by making the Lingotek Collaborative Translation Platform fully integrated and interoperable with Oracle WebCenter Sites Web Experience Management. Lingotek combines best-in-class machine translation solutions, real-time community/crowd translation and professional translation to enable companies to publish globalized content in an efficient and cost-effective manner. WebCenter Sites Web Experience Management simplifies the creation and management of different types of content across multiple channels, including social media.  Globalization Without Interrupting the Workflow The combination of the Lingotek platform with WebCenter Sites ensures that process of authoring, publishing, targeting, optimizing and personalizing global Web content is automated, saving companies the time and effort of manually entering content. Users can seamlessly integrate translation into their WebCenter Sites workflows, optimizing their translation and localization across web, social and mobile channels in multiple languages. The original structure and formatting of all translated content is maintained, saving workers the time and effort involved with inserting the text translation and reformatting.  In addition, Lingotek’s continuous publication model addresses the dynamic nature of content, automatically updating the status of translated documents within the WebCenter Sites Workflow whenever users edit or update source documents. This enables users to sync translations in real time. The translation, localization, updating and publishing of Web Experience Management content happens in a single, uninterrupted workflow.  The net result of Lingotek Inside for Oracle WebCenter Sites Web Experience Management is a system that more than meets the need for frequent and fast global translation. Workflows are accelerated. The globalization of content becomes faster and more streamlined. Enterprises save time, cost and effort in translation project management, and can address the needs of each of their global markets in a timely and cost-effective manner.  About Lingotek Lingotek is an Oracle Gold Partner and is going to be one of the first Oracle Validated Integrator (OVI) partners with WebCenter Sites. Lingotek is also an OVI partner with Oracle WebCenter Content.  Watch a video about how Lingotek Inside for Oracle WebCenter Sites works! Oracle WebCenter will be hosting a webinar, “Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter," tomorrow, September 13th. To attend the webinar, please register now! For more information about Lingotek for Oracle WebCenter, please visit http://www.lingotek.com/oracle.

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• Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

  - by Richard Lefebvre

  Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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• As a person getting into mobile development, what's the best mobile platform in terms of profitability? [closed]

  - by Kyle Loman

  I realize this question can range very far so would love to hear any and all opinions on this. However, I'll be honest and say that I have been thinking of this in terms of most profitable. I know how this may sound either way but this is one of my main sticking points. I realize that I'm not guaranteed a single cent and success is never guaranteed but I'm going into this with the thought of making something out of it both financially and also for my own interest. I know that iOS gets a lot of attention on this front but Android commands a lot more market share. However, I know there are drawbacks to Android too, whether it's in the actual development process and programming (though I've heard conflicting reports on this, such as how easy/difficult it is for to address screen res in different devices) or the app ecosystem being flooded. But iOS's app ecosystem has been described as too saturated and harder to compete in for that reason. Since Windows Phone has fewer apps than both of those two, that might be the best place to start in order to be closer to the ground floor of the store and be noticed more? Less saturation = better chances of sales or differentiating? Something like the gold rush during the first years of the iOS App Store (not exactly but at least in concept)? Would it be that despite fewer users on the platform, there's more exposure due to less competition so that may translate to better success at sales? Plus, I know MS is in it for the long haul so I'm not too fearful of something like WebOS going away. Obviously RIM isn't very popular nowadays but I read a recent article that says Blackberry actually has the apps that make the most money, any thoughts on that: http://gigaom.com/mobile/which-mobile-oss-apps-make-most-money-surprise-its-blackberry/ Again, this is all I've heard or known about so if there's anything to add or correct here, please do. In addition, this has actually affected my next personal phone upgrade. I'm eligible for a carrier discount now and I've had my eye on the iPhone 5. However, the Lumia 920 is the one I'm holding out for and I'm open to trying an Android but I'm not sure I can wait that long for any new Nexus or even the Razr HD. Even the new Lumia in November is making me antsy, I'm so close to just getting an iPhone 5. But when I say this has affected my phone choice, I'd want to be able to carry the apps I write with me so that I'm able to pull my phone out to show people without having to carry around a second device to do so. So that's why I'd like to make my personal phone match the main platform I'm developing for. Of course, I will likely expand to other platforms if I gain any decent success but the one I target now would serve well as my personal phone I carry around so that I can use it as a marketing tool, in a sense, showing people my apps if the opportunity presents itself. So what's the best mobile platform to choose, and especially in regards to most lucrative? As said previously, this would influence my personal phone choice greatly. Thanks in advance and I hope this isn't taken the wrong way - I understand there are trade-offs and other factors that may balance this out but making some revenue is key among that. For some background, I have done software development and know programming language concepts so I'm not entirely new to it and I do get the notion of being familiar with these things so that I can translate this skill among a variety of languages but I'm currently just having difficulty choosing my first main mobile platform based on the criteria I've outlined above.

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• Conflict Minerals - Design to Compliance

  - by C. Chadwick

  Dr. Christina  Schröder - Principal PLM Consultant, Enterprise PLM Solutions EMEA What does the Conflict Minerals regulation mean? Conflict Minerals has recently become a new buzz word in the manufacturing industry, particularly in electronics and medical devices. Known as the "Dodd-Frank Section 1502", this regulation requires SEC listed companies to declare the origin of certain minerals by 2014. The intention is to reduce the use of tantalum, tungsten, tin, and gold which originate from mines in the Democratic Republic of Congo (DRC) and adjoining countries that are controlled by violent armed militia abusing human rights. Manufacturers now request information from their suppliers to see if their raw materials are sourced from this region and which smelters are used to extract the metals from the minerals. A standardized questionnaire has been developed for this purpose (download and further information). Soon, even companies which are not directly affected by the Conflict Minerals legislation will have to collect and maintain this information since their customers will request the data from their suppliers. Furthermore, it is expected that the public opinion and consumer interests will force manufacturers to avoid the use of metals with questionable origin. Impact for existing products Several departments are involved in the process of collecting data and providing conflict minerals compliance information. For already marketed products, purchasing typically requests Conflict Minerals declarations from the suppliers. In order to address requests from customers, technical operations or product management are usually responsible for keeping track of all parts, raw materials and their suppliers so that the required information can be provided. For complex BOMs, it is very tedious to maintain complete, accurate, up-to-date, and traceable data. Any product change or new supplier can, in addition to all other implications, have an effect on the Conflict Minerals compliance status. Influence on product development  It makes sense to consider compliance early in the planning and design of new products. Companies should evaluate which metals are needed or contained in supplier parts and if these could originate from problematic sources. The answer influences the cost and risk analysis during the development. If it is known early on that a part could be non-compliant with respect to Conflict Minerals, alternatives can be evaluated and thus costly changes at a later stage can be avoided. Integrated compliance management  Ideally, compliance data for Conflict Minerals, but also for other regulations like REACH and RoHS, should be managed in an integrated supply chain system. The compliance status is directly visible across the entire BOM at any part level and for the finished product. If data is missing, a request to the supplier can be triggered right away without having to switch to another system. The entire process, from identification of the relevant parts, requesting information, handling responses, data entry, to compliance calculation is fully covered end-to-end while being transparent for all stakeholders. Agile PLM Product Governance and Compliance (PG&C) The PG&C module extends Agile PLM with exactly this integrated functionality. As with the entire Agile product suite, PG&C can be configured according to customer requirements: data fields, attributes, workflows, routing, notifications, and permissions, etc… can be quickly and easily tailored to a customer’s needs. Optionally, external databases can be interfaced to query commercially available sources of Conflict Minerals declarations which obviates the need for a separate supplier request in many cases. Suppliers can access the system directly for data entry through a special portal. The responses to the standard EICC-GeSI questionnaire can be imported by the supplier or internally. Manual data entry is also supported. A set of compliance-specific dashboards and reports complement the functionality Conclusion  The increasing number of product compliance regulations, for which Conflict Minerals is just one example, requires companies to implement an efficient data and process management in this area. Consumer awareness in this matter increases as well so that an integrated system from development to production also provides a competitive advantage. Follow this link to learn more about Agile's PG&C solution

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• LUKOIL Overseas Holding Optimizes Oil Field Development Projects with Integrated Project Management

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} LUKOIL Overseas Group is a growing oil and gas company that is an integral part of the vertically integrated oil company OAO LUKOIL. It is engaged in the exploration, acquisition, integration, and efficient development of oil and gas fields outside the Russian Federation to promote transforming LUKOIL into a transnational energy company. In 2010, the company signed a 20-year development project for the giant, West Qurna 2 oil field in Iraq. Executing 10,000 to 15,000 project activities simultaneously on 14 major construction and drilling projects in Iraq for the West Qurna-2 project meant the company needed a clear picture, in real time, of dependencies between its capital construction, geologic exploration and sinking projects—required for its building infrastructure oil field development projects in Iraq. LUKOIL Overseas Holding deployed Oracle’s Primavera P6 Enterprise Project Portfolio Management to generate structured project management information and optimize planning, monitoring, and analysis of all engineering and commercial activities—such as tenders, and bulk procurement of materials and equipment—related to oil field development projects. A word from LUKOIL Overseas Holding Ltd. “Previously, we created project schedules on desktop computers and uploaded them to the project server to be merged into one big file for each project participant to access. This was not scalable, as we’ve grown and now run up to 15,000 activities in numerous projects and subprojects at any time. With Oracle’s Primavera P6 Enterprise Project Portfolio Management, we can now work concurrently on projects with many team members, enjoy absolute security, and issue new baselines for all projects and project participants once a week, with ease.” – Sergey Kotov, Head of IT and the Communication Office, LUKOIL Mid-East Ltd. Oracle Primavera Solutions: · Facilitated managing dependencies between projects by enabling the general scheduler to reschedule all projects and subprojects once a week, realigning 10,000 to 15,000 project activities that the company runs at any time · Replaced Microsoft Project and a paper-based system with a complete solution that provides structured project data · Enhanced data security by establishing project management security policies that enable only authorized project members to edit their project tasks, while enabling each project participant to view all project data that are relevant to that individual’s task · Enabled the company to monitor project progress in comparison to the projected plan, based on physical project assets to determine if each project is on track to conclude within its time and budget limitations To view the full list of solutions view here. “Oracle Gold Partner Parma Telecom was key to our successful Primavera deployment, implementing the software’s basic functionalities, such as project content, timeframes management, and cost management, in addition to performing its integration with our enterprise resource planning system and intranet portal within ten months and in accordance with budgets,” said Rafik Baynazarov, head of the master planning and control office, LUKOIL Mid-East Ltd. “ To read the full version of the customer success story, please view here.

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• ?????????????Fusion Middleware??????????? ?3?

  - by rika.tokumichi

  ??????????OTN????????? ??OTN???????Fusion Middleware???????????????????????????????????????????????? ?OTN????????????????????????????? 2010?2????????????????? ????????????????????????????? ????????????? ???! ????? ??????????????????????????? ?????????????????Middleware???????????????????(;´?`A`` ????????????????????????? ?Weblogic Server???? ???????? ??????????????????????? Java?????????????????????WebLogic Server, JRockit??????????????????????????????????????????????????????????? ???????????????????????????????????!! ??????????8?Weblogic Server???@????????????????????????????????????????????????????? >??8?Weblogic Server???@??? ??????????????????????????! >WebLogic Server??? 2009?????2010???? ???? ??????????????????????????????????? ????????????????????????^^ >[2009?12??]- 2009???? - WebLogic Server???????????! ???????????????????????????????????????????! ???~????????????????????? ???1????????????????????????????????????! >WebLogic -OTN???? ???????????- ???????(??): ?????????????WebLogic Server????????????? ????????????????????~Oracle WebLogic Server 11g~ Oracle WebLogic Server???????Web??????? -??? ???!!????????·???????!?~Oracle Weblogic Server ???~ >Middleware -OTN???? ???????????- ???????(??): Web?????????/????????????? - ??????????????????? - Oracle SOA Suite 11g ???? Oracle Coherence ???? Oracle Tuxedo ???? ??????????????Middleware??????????Twitter????????????????????????? oraclemiddle_jp ??????????! ???? ??????????????? ????????? ??????????OTN-Japan???????Oracle University????????????? WebLogic????? ------------------------------------------ Oracle WebLogic Server 10g System Administrator Certified Expert ?????????????????Web??????????????????WebLogic Server??????????????????????????????????????? Oracle WebLogic Server 10g Developer Certified Expert Servlet/JSP?EJB???J2EE????????Web???????????(IDE)????????????????????????MVC??????????????????????????????????Web?????????????????????????????????? >???????? ------------------------------------------ Oracle Application Server????? ------------------------------------------ ORACLE MASTER Application Server???????????????????????????????Oracle Application Servers??????????????????? ORACLE MASTER Silver Oracle Application Server 10g(OCA) ORACLE MASTER Gold Oracle Application Server 10g(OCP) >???????? ------------------------------------------ ?????? >ORACLE MASTER Oracle Middleware???? ?????????????????????????????????? ??????????????????????? ?????????????????????????????????????????????????????????????????3????????·???·????????????????????! ????????????????????????^^ >[2010?3??]????·???·??????????&????2010????! ???????????????????????????????????????????????? ??????????!????????????????????????????????????? ???OTN-Japan??????????????????????Twitter????????????????????????????! OTN Japan Twitter????????? ?????????????????????Fusion Middleware??????????? ?3??????????? ??????????????????????! Fusion Middleware???????????! ?INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition???????! ??1?OTN???????Fusion Middleware???????????????? ???????????????????????????????????????????????? ???????????????????????!! ?????????? Oracle/OTN????????????????????????????????????????????????? ????????????????????????????????????? INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition??????????????????????? >???????????????????????? ??????????????????????Oracle's Dev2DBA Newsletter?????????????^^ >?Oracle's Dev2DBA Newsletter?????????????????????????????????

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• SSD Fresh Does Not Start

  - by Jim Fell

  I recently installed a new 60GB SSD as my primary hard drive and re-installed Windows 7 Professional 64-bit. I then installed SSD Fress from Abelssoft to optimize Windows to run on the SSD. It seemed to install okay, but when I try to run the utility, its splash screen appears briefly before it quietly closes. No errors are displayed; the utility just fails to launch. I have run SSD Fresh on another SSD-equipped Windows 7 Pro x64 computer in the past without any problems. Does anyone know what might be preventing the program from running? I tried shutting down the Spybot Resident and disabling the firewall and virus scanner with no luck. I also tried running the tool as administrator; I even tried reinstalling it, running the installer as administrator. No luck. Every time I try to launch the program the Event Viewer logs this same set of errors: Error 4/2/2012 11:35:44 PM Application Error 1000 (100) Error 4/2/2012 11:35:43 PM .NET Runtime 1026 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None Error 4/2/2012 11:35:39 PM SideBySide 59 None For those who are interested, here is my system configuration: ASRock M3A770DE AM3 AMD 770 ATX AMD Motherboard AMD Athlon II X3 455 Rana 3.3GHz Socket AM3 95W Triple-Core Desktop Processor ADX455WFGMBOX G.SKILL Value Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Desktop Memory Model F3-10600CL9D-8GBNT Mushkin Enhanced Chronos Deluxe MKNSSDCR60GB-DX 2.5" 60GB SATA III Synchronous MLC Internal Solid State Drive (SSD) (Primary/Boot HD) Western Digital Caviar Blue RFHWD1600AAJS 160GB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive (Secondary HD) Sony Optiarc CD/DVD Burner Black SATA Model AD-7261S-0B LightScribe Support RAIDMAX RX-850AE 850W ATX12V v2.3 / EPS12V SLI Certified CrossFire Ready 80 PLUS GOLD Certified Modular Active PFC Power Supply ASUS HD7850-DC2-2GD5 Radeon HD 7850 2GB 256-bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX Support Video Card Asus ML228H 21.5" Full HD LED BackLight LED Monitor Slim Design (x3)

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• Crashes and freezes after fixing "BOOTMGR is missing" error

  - by Greg-J

  I came back from a 3-day weekend to a computer that was off. I leave my PC on 24/7, so this was odd. Turn it on to get the dreaded "BOOTMGR is missing" screen. Two attempts at Windows Recovery and it booted into Windows fine. After an hour or so, I get a frozen Chrome and my start bar disappears. Ctrl+Alt+Del brings up an error box telling me that Ctrl+Alt+Del failed to work properly. Clicking on any open application triggers an error (I can't recall the error now, but it essentially just said that the application couldn't be found running or something along those lines). I restart, and again, the same thing happens after a while of use. I turn it on, install the 47 updates I have or so, and then restart it. After a while of use (under an hour), it just freezes completely. My thoughts are: SSDs, RAM or PS. My system specs below: (RAID0) 2 x Crucial M4 CT128M4SSD2 2.5" 128GB SATA III MLC Internal Solid State Drive (SSD) CORSAIR Vengeance 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CML16GX3M4A1600C9 CORSAIR HX Series HX750 750W ATX12V 2.3 / EPS12V 2.91 SLI Ready CrossFire Ready 80 PLUS GOLD Certified Modular Active 1 x ASUS Maximus IV Gene-Z/GEN3 LGA 1155 Intel Z68 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel Motherboard 1 x Hitachi GST Deskstar 7K1000.C 0F10383 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive 1 x Intel Core i7-2600K Sandy Bridge 3.4GHz (3.8GHz Turbo Boost) LGA 1155 95W Quad-Core Desktop Processor Intel HD Graphics 1 x SAPPHIRE 21197-00-40G Radeon HD 7970 3GB 384-bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX Support Video Card 1 x Noctua NH-D14 120mm & 140mm SSO CPU Cooler This is all crammed in a pretty small case (NZXT Vulcan) and has been running perfectly problem-free since January. The only thing out of the ordinary is that there is a fan in the case that is now making noise whereas the case has previously been completely silent. I have no reason to believe this is anything more then correlation, but felt it is worth mentioning. I believe it MAY be the SSDs simply because of the BOOTMGR error, but not sure how to test that theory. My belief that it may be the RAM is simply from experience with frozen machines. I haven't had the time to memtest it, but will. The PS being the culprit is something I've picked up by reading similar threads on various forums, and it seems plausible. I am unsure how to test this though. ANY insight whatsover would be greatly appreciated!

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• Hard freeze on new computer

  - by mphair

  OCZ Gold 3x2GB 240-Pin DDR3 SDRAM PC312800 Palit NE5T240SFHD01 GeForce GT240 1GB 128-bit GDDR5 ASUS P7P55D-E LGA 1156 P55 SATA 6Gb/s USB 3.0 ATX Intel Motherboard Intel Core i7-860 Lynnfield 2.8GHz 8MB L3 Cache LGA 1156 95W Quad-Core Processor SAMSUNG 22X Optical drive (DVD+-R/RW) CORSAIR CMPSU-620HX 620W ATX12V V2.2 Windows 7 Ultimate x64 Brand new system (got it from newegg two days ago) and it booted up and installed windows and ran for a day just fine. Yesterday, I boot it up in the afternoon and run various games at full graphics for most of the day. I turn on WoW and play for a few hours and it hard stalls. No numlock switching, no mouse feedback but nothing going wrong on the screen. No BSOD. I wait a bit to see if the stall is just a temporary one, but then force shutdown the computer. Upon reboot, everything seems fine, windows sees that it didn't shut down properly but I go into normal boot and restart WoW. I'm able to load it up and start running around when it freezes again. This time when I restart, it doesn't even get to BIOS. It starts (power goes on) and it just hangs with no output to the monitors. I shut it off and went to bed. This morning, I turned it on and went into BIOS setup. I'm not terribly experienced with messing with BIOS settings but I checked over them the best I could. Everything seems fine so I boot into windows and browse the internet for a bit looking for a solution, hard freeze within 10 minutes. I restart and go into BIOS and check the CPU temperature, 40c. I'm kinda stumped here. Some people say it might be a memory issue, but why would it take so long for it to come up? Could it have been slowly accessing one memory stick at a time and then it just got to a bad one and that's what is causing it to fail? It seems odd that I don't get a BSOD from a hardware failure. Having the screen just halt with no input or output change seems like a software thing to me. Any thoughts?

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• Graphics card artifacting

  - by White Phoenix

  This is my current build: EVGA X58 (first generation) motherboard Intel i7 965 @ stock clocks 3x 2GB DDR3-1600 Corsair RAM at stock timings and voltages Corsair AX750 80 Plus Gold PSU 1 Optical Drive 1 Seagate 7200.10 500 GB drive 2x Western Digital Caviar Black 1 TB drives OCZ Vertex 1 60 GB EVGA GTX 460 Antec 1200 case HT-Omega Striker 7.1 Sound Card Windows 7 32-bit Professional (PAE Enabled) My graphics card started artifacting while I was playing a game. It artifacted, the display blinked, then I got an NVIDIA driver has crashed and recovered message. Kept going, more artifacts, another crash, but this time my display blanked out and I couldn't do anything. Restarted my computer - artifacting is in the BIOS - got to Windows 7 but it BSOD'd before I could even log in. I restarted the computer again - artifacts cleared themselves out and I managed to get to Win7, but it soon started blinking in and out and artifacting again. Checked the card temps and they're well within range. (50 idle, 70 full load) The ambient temperature here is about 80-85F with high humidity. Tried Safe Mode and it still froze up/BSOD'd. Already tried the following to fix this problem: - Reseat the graphics card and swapped in a different slot. - Removed cover on card and sprayed with compressed air to clean it out. - Swapped around memory and/or went with only using one stick at a time. - Underclocked card I called EVGA Tech Support and they said that the voltage on the 12V rail of my Corsair AX750 PSU was on the high end of the "acceptable" range (12.4V, highest within acceptable range is 12.6V - optimal is obviously 12V). They gave me an RMA number anyway, but I want to get a second opinion from you all before I send this thing off, as shipping from where I live to EVGA is kind of pricey. This PSU is only 6 months old. So that I don't have to play RMA tag, which case would be most likely? I'm strapped for cash at the moment so I want to reduce the amount of RMAs I have to do since shipping is expensive here. Is there any surefire way to test to see if it's really the graphics card or the PSU? I tried unplugging any devices that were connected to the 12V rail (except for my SSD and graphics card) as I do have 3 mechanical hard drives, but the voltage for that rail didn't drop (it remained at 12.4V). I'm fairly sure it isn't the drivers since I'm getting the artifacting at the BIOS too. Right now I'm back in Windows 7 but I don't know for how long until it messes up again. Any ideas?

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