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  • Why does TDD work?

    - by CesarGon
    Test-driven development (TDD) is big these days. I often see it recommended as a solution for a wide range of problems here in Programmers SE and other venues. I wonder why it works. From an engineering point of view, it puzzles me for two reasons: The "write test + refactor till pass" approach looks incredibly anti-engineering. If civil engineers used that approach for bridge construction, or car designers for their cars, for example, they would be reshaping their bridges or cars at very high cost, and the result would be a patched-up mess with no well thought-out architecture. The "refactor till pass" guideline is often taken as a mandate to forget architectural design and do whatever is necessary to comply with the test; in other words, the test, rather than the user, sets the requirement. In this situation, how can we guarantee good "ilities" in the outcomes, i.e. a final result that is not only correct but also extensible, robust, easy to use, reliable, safe, secure, etc.? This is what architecture usually does. Testing cannot guarantee that a system works; it can only show that it doesn't. In other words, testing may show you that a system contains defects if it fails a test, but a system that passes all tests is not safer than a system that fails them. Test coverage, test quality and other factors are crucial here. The false safe feelings that an "all green" outcomes produces to many people has been reported in civil and aerospace industries as extremely dangerous, because it may be interepreted as "the system is fine", when it really means "the system is as good as our testing strategy". Often, the testing strategy is not checked. Or, who tests the tests? I would like to see answers containing reasons why TDD in software engineering is a good practice, and why the issues that I have explained above are not relevant (or not relevant enough) in the case of software. Thank you.

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  • Why is Quicksort called "Quicksort"?

    - by Darrel Hoffman
    The point of this question is not to debate the merits of this over any other sorting algorithm - certainly there are many other questions that do this. This question is about the name. Why is Quicksort called "Quicksort"? Sure, it's "quick", most of the time, but not always. The possibility of degenerating to O(N^2) is well known. There are various modifications to Quicksort that mitigate this problem, but the ones which bring the worst case down to a guaranteed O(n log n) aren't generally called Quicksort anymore. (e.g. Introsort). I just wonder why of all the well-known sorting algorithms, this is the only one deserving of the name "quick", which describes not how the algorithm works, but how fast it (usually) is. Mergesort is called that because it merges the data. Heapsort is called that because it uses a heap. Introsort gets its name from "Introspective", since it monitors its own performance to decide when to switch from Quicksort to Heapsort. Similarly for all the slower ones - Bubblesort, Insertion sort, Selection sort, etc. They're all named for how they work. The only other exception I can think of is "Bogosort", which is really just a joke that nobody ever actually uses in practice. Why isn't Quicksort called something more descriptive, like "Partition sort" or "Pivot sort", which describe what it actually does? It's not even a case of "got here first". Mergesort was developed 15 years before Quicksort. (1945 and 1960 respectively according to Wikipedia) I guess this is really more of a history question than a programming one. I'm just curious how it got the name - was it just good marketing?

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  • Why does DataContractJsonSerializer not include generic like JavaScriptSerializer?

    - by Patrick Magee
    So the JavaScriptSerializer was deprecated in favor of the DataContractJsonSerializer. var client = new WebClient(); var json = await client.DownloadStringTaskAsync(url); // http://example.com/api/people/1 // Deprecated, but clean looking and generally fits in nicely with // other code in my app domain that makes use of generics var serializer = new JavaScriptSerializer(); Person p = serializer.Deserialize<Person>(json); // Now have to make use of ugly typeof to get the Type when I // already know the Type at compile type. Why no Generic type T? var serializer = new DataContractJsonSerializer(typeof(Person)); Person p = serializer.ReadObject(json) as Person; The JavaScriptSerializer is nice and allows you to deserialize using a type of T generic in the function name. Understandably, it's been deprecated for good reason, with the DataContractJsonSerializer, you can decorate your Type to be deserialized with various things so it isn't so brittle like the JavaScriptSerializer, for example [DataMember(name = "personName")] public string Name { get; set; } Is there a particular reason why they decided to only allow users to pass in the Type? Type type = typeof(Person); var serializer = new DataContractJsonSerializer(type); Person p = serializer.ReadObject(json) as Person; Why not this? var serializer = new DataContractJsonSerializer(); Person p = serializer.ReadObject<Person>(json); They can still use reflection with the DataContract decorated attributes based on the T that I've specified on the .ReadObject<T>(json)

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  • Why doesn't my IDE do background compiling/building?

    - by MKO
    Today I develop on a fairly complex computer, it has multiple cores, SSD drives and what not. Still, most of the time I'm programming the computer is leasurely doing nothing. When I need to compile and run/deploy a somewhat complex project at best it still takes a couple of seconds. Why? Now that we're living more and more in the "age of instant" why can't I press F5 in Visual studio and launch/deploy my application instantly? A couple of seconds might not sound so bad but it's still cognitive friction and time that adds up, and frankly it makes programming less fun. So how could compilation be instant? Well, People tend to edit files in different assemblies, what if Visual Studio/The IDE constantly did compilation/and building of everything that I modified anytime that it might be appropriate. Heck if they wanted to go really advanced they could do per-class compilation. The compilation might not work but then it could just silently do nothing (except adding error messages to the error window). Surely todays computer could dedicate a core or two to this task, and if someone found it annoying it could be disabled by option. I know there's probably a thousand technical issues and some fancy shadow copying that would need to be resolved for this to be seamless and practical but it sure would make programming more seamless. Is there any practical reason why this scenario isn't possible? Would the wear and tear of continually writing binaries be too much? Couldn't assemblies be held in memory until deployed/run?

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  • Reinventing the Wheel, why should I?

    - by Mercfh
    So I have this problem, it may be my OCD (i have OCD it's not severe.....but It makes me very..lets say specific about certain things, programming being one of them) or it may be the fact that I graduated college and still feel "meh" at programming. Reading This made me think "OH thats me!" but thats not really my main problem. My big problem is....anytime im using a high level language/API/etc. I always think to myself that im not really "programming". I know I know...it sounds stupid. But Like I feel like....if i can't figure out how to do it at the lowest level then Im not really "understanding" it. I do this for just about every new technology I learn. I look at the lowest level and try to understand it. Sometimes I do.....most of the time I don't, I mean i've only really been programming for 4 years (at college, if you even call it programming.....our university's program was "meh"). For instance I do a little bit of embedded programming (with the Atmel AVR 8bits/Arduino stuff). And I can't bring myself to use the C compiler, even though it's 8 million times easier than using assembly......it's stupid I know... Anyone else feel like this, I think it's just my OCD that makes me feel this way....but has anyone else ever felt like they need to go down to the lowest level of the language to even be satisfied with using it? I apologize for the very very odd question, but I think it really hinders me in getting deep seeded into a programming language and making a real application of my own. (it's silly I know)

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  • Why are embedded device apps still written in C/C++? Why not Java programming language?

    - by hinkmond
    At the recent Black Hat 2014 conference in Sin City, the Black Hatters were focusing on Embedded Devices and IoT. You know? Make your networked-toaster burn your bread 10,000 miles away, over the Web for grins and giggles. Well, apparently the Black Hatters say it can be done pretty easily these days, which is scary. See: Securing Embedded Devices & IoT Here's a quote: All these devices are still written in C and C++. The challenges associated with developing securely in these languages have been fought for nearly two decades. "You often hear people say, 'Well, why don't we just get rid of the C and C++ language if it's so problematic. Why don't we just write everything in C# or Java, or something that is a little safer to develop in?'," DeMott says. Gah! Why are all these IoT devices still using C/C++? Of course they should be using Java SE Embedded technology! It's a natural fit to use for better security on embedded devices. Or, I guess, developers really don't mind if their networked-toasters do char their breakfast. If it can be burned, it will be... That's what I say. Unless they use Java. Hinkmond

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  • Why do we have to use break in switch

    - by trejder
    Who decided, and basing on what concepts, that switch construction (in many languages) has to be, like it is? Why do we have to use break in each statement? Why do we have to write something like this: switch(a) { case 1: result = 'one'; break; case 2: result = 'two'; break; default: result = 'not determined'; break; } I've noticed this construction in PHP and JS, but there are probably many other languages that uses it. If switch is an alternative of if, why we can't use the same construction for switch, as for if? I.e.: switch(a) { case 1: { result = 'one'; } case 2: { result = 'two'; } default: { result = 'not determined'; } } It is said, that break prevents execution of a blocks following current one. But, does someone really run into situation, where there was any need for execution of current block and following ones? I didn't. For me, break is always there. In every block. In every code.

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  • Why can't I run any Android NDK commands?

    - by TheBuzzSaw
    I had been running Mint 12 before, and everything was working there. I switched to Ubuntu 12.04, and now I am very frustrated. When I run ndk-build, I get /home/buzz/ndk/prebuilt/linux-x86/bin/make: not found So, I changed to that folder directly. When I type in ./make, I get bash: ./make: No such file or directory Typing ls clearly shows the file where I am! I did some hacking around (pointing to external tools) to get past each error (just to experiment), and I ran into this! /home/buzz/ndk/toolchains/arm-linux-androideabi-4.6/prebuilt/linux-x86/bin/arm-linux-androideabi-gcc: Command not found Why? Why are all these files unable to be found? As I said above, this was all working just fine in another distro. What changed? What's extra frustrating is that if I push TAB to auto-complete, it works. So, the file is clearly there (and clearly marked with execution permissions). So, why can't it be found?

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  • Why not commit unresolved changes?

    - by Explosion Pills
    In a traditional VCS, I can understand why you would not commit unresolved files because you could break the build. However, I don't understand why you shouldn't commit unresolved files in a DVCS (some of them will actually prevent you from committing the files). Instead, I think that your repository should be locked from pushing and pulling, but not committing. Being able to commit during the merging process has several advantages (as I see it): The actual merge changes are in history. If the merge was very large, you could make periodic commits. If you made a mistake, it would be much easier to roll back (without having to redo the entire merge). The files could remain flagged as unresolved until they were marked as resolved. This would prevent pushing/pulling. You could also potentially have a set of changesets act as the merge instead of just a single one. This would allow you to still use tools such as git rerere. So why is committing with unresolved files frowned upon/prevented? Is there any reason other than tradition?

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  • Why using Fragments?

    - by ahmed_khan_89
    I have read the documentation and some other questions' threads about this topic and I don't really feel convinced; I don't see clearly the limits of use of this technique. Fragments are now seen as a Best Practice; every Activity should be basically a support for one or more Fragments and not call a layout directly. Fragments are created in order to: allow the Activity to use many fragments, to change between them, to reuse these units... == the Fragment is totally dependent to the Context of an activity , so if I need something generic that I can reuse and handle in many Activities, I can create my own custom layouts or Views ... I will not care about this additional Complexity Developing Layer that fragments would add. a better handling to different resolution == OK for tablets/phones in case of long process that we can show two (or more) fragments in the same Activity in Tablets, and one by one in phones. But why would I use fragments always ? handling callbacks to navigate between Fragments (i.e: if the user is Logged-in I show a fragment else I show another fragment). === Just try to see how many bugs facebook SDK Log-in have because of this, to understand that it is really (?) ... considering that an Android Application is based on Activities... Adding another life cycles in the Activity would be better to design an Application... I mean the modules, the scenarios, the data management and the connectivity would be better designed, in that way. === This is an answer of someone who's used to see the Android SDK and Android Framework with a Fragments vision. I don't think it's wrong, but I am not sure it will give good results... And it is really abstract... ==== Why would I complicate my life, coding more, in using them always? else, why is it a best practice if it's just a tool for some cases? what are these cases?

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  • Actionscript: How Can I Know When The Source Property Of An Image Is Completely Updated

    - by Joshua
    var I:Image=new Image(); I.source='C:\\Abc.png'; var H:int=I.height; H is always Zero! I am presuming this is because the image hasn't finished reading the png file off the disk yet. What event can I monitor to know when it's width and height will have the right values? The 'Complete' event only seems to work for DOWNLOADED images. The 'Render' event happens EVERY FRAME. The (undocumented?) 'sourceChanged', happens as soon as source changes, and has the same problem! What event do I watch that will let me know when the image's width and height properties will have valid values? Or is there some Synchronous version of I.source='xxx.png', that I don't know about? P.S. Yes, I know I shouldn't use "C:\" in an Air Program. This was just for illustrative purposes, so that you won't suggest I use "Complete", which never even seems to fire when the file indicated by source is local.

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  • SQL University: What and why of database refactoring

    - by Mladen Prajdic
    This is a post for a great idea called SQL University started by Jorge Segarra also famously known as SqlChicken on Twitter. It’s a collection of blog posts on different database related topics contributed by several smart people all over the world. So this week is mine and we’ll be talking about database testing and refactoring. In 3 posts we’ll cover: SQLU part 1 - What and why of database testing SQLU part 2 - What and why of database refactoring SQLU part 3 - Tools of the trade This is a second part of the series and in it we’ll take a look at what database refactoring is and why do it. Why refactor a database To know why refactor we first have to know what refactoring actually is. Code refactoring is a process where we change module internals in a way that does not change that module’s input/output behavior. For successful refactoring there is one crucial thing we absolutely must have: Tests. Automated unit tests are the only guarantee we have that we haven’t broken the input/output behavior before refactoring. If you haven’t go back ad read my post on the matter. Then start writing them. Next thing you need is a code module. Those are views, UDFs and stored procedures. By having direct table access we can kiss fast and sweet refactoring good bye. One more point to have a database abstraction layer. And no, ORM’s don’t fall into that category. But also know that refactoring is NOT adding new functionality to your code. Many have fallen into this trap. Don’t be one of them and resist the lure of the dark side. And it’s a strong lure. We developers in general love to add new stuff to our code, but hate fixing our own mistakes or changing existing code for no apparent reason. To be a good refactorer one needs discipline and focus. Now we know that refactoring is all about changing inner workings of existing code. This can be due to performance optimizations, changing internal code workflows or some other reason. This is a typical black box scenario to the outside world. If we upgrade the car engine it still has to drive on the road (preferably faster) and not fly (no matter how cool that would be). Also be aware that white box tests will break when we refactor. What to refactor in a database Refactoring databases doesn’t happen that often but when it does it can include a lot of stuff. Let us look at a few common cases. Adding or removing database schema objects Adding, removing or changing table columns in any way, adding constraints, keys, etc… All of these can be counted as internal changes not visible to the data consumer. But each of these carries a potential input/output behavior change. Dropping a column can result in views not working anymore or stored procedure logic crashing. Adding a unique constraint shows duplicated data that shouldn’t exist. Foreign keys break a truncate table command executed from an application that runs once a month. All these scenarios are very real and can happen. With the proper database abstraction layer fully covered with black box tests we can make sure something like that does not happen (hopefully at all). Changing physical structures Physical structures include heaps, indexes and partitions. We can pretty much add or remove those without changing the data returned by the database. But the performance can be affected. So here we use our performance tests. We do have them, right? Just by adding a single index we can achieve orders of magnitude performance improvement. Won’t that make users happy? But what if that index causes our write operations to crawl to a stop. again we have to test this. There are a lot of things to think about and have tests for. Without tests we can’t do successful refactoring! Fixing bad code We all have some bad code in our systems. We usually refer to that code as code smell as they violate good coding practices. Examples of such code smells are SQL injection, use of SELECT *, scalar UDFs or cursors, etc… Each of those is huge code smell and can result in major code changes. Take SELECT * from example. If we remove a column from a table the client using that SELECT * statement won’t have a clue about that until it runs. Then it will gracefully crash and burn. Not to mention the widely unknown SELECT * view refresh problem that Tomas LaRock (@SQLRockstar on Twitter) and Colin Stasiuk (@BenchmarkIT on Twitter) talk about in detail. Go read about it, it’s informative. Refactoring this includes replacing the * with column names and most likely change to application using the database. Breaking apart huge stored procedures Have you ever seen seen a stored procedure that was 2000 lines long? I have. It’s not pretty. It hurts the eyes and sucks the will to live the next 10 minutes. They are a maintenance nightmare and turn into things no one dares to touch. I’m willing to bet that 100% of time they don’t have a single test on them. Large stored procedures (and functions) are a clear sign that they contain business logic. General opinion on good database coding practices says that business logic has no business in the database. That’s the applications part. Refactoring such behemoths requires writing lots of edge case tests for the stored procedure input/output behavior and then start to refactor it. First we split the logic inside into smaller parts like new stored procedures and UDFs. Those then get called from the master stored procedure. Once we’ve successfully modularized the database code it’s best to transfer that logic into the applications consuming it. This only leaves the stored procedure with common data manipulation logic. Of course this isn’t always possible so having a plethora of performance and behavior unit tests is absolutely necessary to confirm we’ve actually improved the codebase in some way.   Refactoring is not a popular chore amongst developers or managers. The former don’t like fixing old code, the latter can’t see the financial benefit. Remember how we talked about being lousy at estimating future costs in the previous post? But there comes a time when it must be done. Hopefully I’ve given you some ideas how to get started. In the last post of the series we’ll take a look at the tools to use and an example of testing and refactoring.

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  • What should every programmer know?

    - by Matt Lacey
    Regardless of programming language(s) or operating system(s) used or the environment they develop for, what should every programmer know? Some background: I'm interested in becoming the best programmer I can. As part of this process I'm trying to understand what I don't know and would benefit me a lot if I did. While there are loads of lists around along the lines of "n things every [insert programming language] developer should know", I have yet to find anything similar which isn't limited to a specific language. I also expect this information to be of interest and benefit to others.

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  • Math/numerical formula every computer programmer should know

    - by aaa
    This is a follow-up question to What should every programmer know and Is mathematics necessary. So the question is, as a computer programmer, what is the most important/useful mathematical or numerical formula that you use? By Formula I mean anything that involves less obvious manipulations, whenever binomial coefficients or bit hacks. I work with multidimensional arrays and various matrix representations. So for me most commonly used formulas are: A(i,j,k,..) = a[i + j*Dim0 + k*Dim0*Dim1 + ... to map indexes to one dimension ( which is basic address calculation which many people do not seem to know). And triangular number T(i) = (i*i + i)/2 which is related to binomial coefficients, used to calculate address in triangular matrixes and many other things. What is your workhorse formula that you think programmer should know?

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  • SQL SERVER – Challenge – Puzzle – Why does RIGHT JOIN Exists

    - by pinaldave
    I had interesting conversation with the attendees of the my SQL Server Performance Tuning course. I was asked if LEFT JOIN can do the same task as RIGHT JOIN by reserving the order of the tables in join, why does RIGHT JOIN exists? The definitions are as following: Left Join – select all the records from the LEFT table and then pick up any matching records from the RIGHT table   Right Join – select all the records from the RIGHT table and then pick up any matching records from the LEFT table Most of us read from LEFT to RIGHT so we are using LEFT join. Do you have any explaination why RIGHT JOIN exists or can you come up with example, where RIGHT JOIN is absolutely required and the task can not be achieved with LEFT JOIN. Other Puzzles: SQL SERVER – Puzzle – Challenge – Error While Converting Money to Decimal SQL SERVER – Challenge – Puzzle – Usage of FAST Hint Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Pinal Dave, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Why is Robert C. Martin called Uncle Bob?

    - by Lernkurve
    Is there a story behind it? I did a Google search for "Why is Robert C. Martin called Uncle Bob?" but didn't find an answer. More context There is this pretty well-know person in the software engineering world named Robert C. Martin. He speaks at conferences and has published many excellent books one of which is Clean Code (Amazon). He is the founder and CEO of Object Mentor Inc. Robert C. Martin is also called Uncle Bob. But I can't figure out why.

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  • why must i uninstall libavcodec53 and libavutil51 to install ubuntu restricted extras

    - by honestann
    When I try to install "ubuntu restricted extras" in "ubuntu software center", it displays a warning dialog that says the following items must be removed: libavcodec53 libavutil51 Why? And if I choose to install "ubuntu restricted extras", what will I lose? PS: I think I noticed libavcodec53 flash past as my daily build of codeblocks package was installing... so that's one possibility. Will I break my software development environment if I install "ubuntu restricted extras"? Or do these packages need to be removed because they are included in "ubuntu restricted extras"? If so, why doesn't the dialog mention that (and remove the worry and confusion)? PS: The output generated by "apt-get -s install ubuntu-restricted-extras" is HERE.

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  • What "bad practice" do you do, and why?

    - by coppro
    Well, "good practice" and "bad practice" are tossed around a lot these days - "Disable assertions in release builds", "Don't disable assertions in release builds", "Don't use goto.", we've got all sorts of guidelines above and beyond simply making your program work. So I ask of you, what coding practices do you violate all the time, and more importantly, why? Do you disagree with the establishment? Do you just not care? Why should everyone else do the same? cross links: What's your favorite abandoned rule? Rule you know you should follow but don't

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  • Why do we need fork to create new process

    - by user3671483
    In Unix whenever we want to create a new process, we fork the current process i.e. we create a new child process which is exactly the same as the parent process and then we do exec system call to replace the child process with a new process i.e. we replace all the data for the parent process eith that for the new process. Why do we create a copy of the parent process in the first place and why don't we create a new process directly? I am new to Unix please explain in lay-man terms.

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  • Why do we keep using CSV?

    - by Stephen
    Why do we keep using CSV? I recently made a shift to working the health domain and despite the wonderful work in data transfer standards, all data transfer is in CSV, both for reporting to external organisations, and for data migrations when implementing new systems. Unfortunately the use of CSV is the cause of the endless repetition of the same stupid errors, with the same waste of developer time. (bad escaping, failing to handle null fields etc.) I know we can do better, and anything between JSON and XML (depending on the instance) would be fine. (Most of the time this is data going from one MS SQLserver 2005 to another!) I feel as if each time I see this happening I am literally watching one developer waste anothers time. So why do we keep shafting each other? When will we stop?

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  • Why Google skips page title

    - by Bob
    I have no idea why this is happening. An example http://www.londonofficespace.com/ofdj17062004934429t.htm Title tag is: Unfurnished Office Space Wimbledon – Serviced Office on Lombard Road SW19 But is indexed as: Lombard Road – SW19 - London Office Space If you look in the source code and search for this portion ‘Lombard Road – SW19’ You then find that it's next to an office image alt=’Lombard Road – SW19’. The only thing I could think of is that the spider somehow ‘skips’ our title tag and grabs this bit, and then inserts the name of the site (but WHY?) Is there anything I can do with this? or is this a Google behaviour?

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  • Why is Python slower than Java but faster than PHP

    - by good_computer
    I have many times seen various benchmarks that show how a bunch of languages perform on a given task. Always these benchmarks reveal that Python is slower then Java and faster than PHP. And I wonder why is that the case. Java, Python, and PHP run inside a virtual machine All three languages convert their programs into their custom byte codes that run on top of OS -- so none is running natively Both Java and Python can be "complied" (.pyc for Python) but the __main__ module for Python is not compiled Python and PHP are dynamically typed and Java statically -- is this the reason Java is faster, and if so, please explain how that affects speed. And, even if the dynamic-vs-static argument is correct, this does not explain why PHP is slower than Python -- because both are dynamic languages. You can see some benchmarks here and here, and here

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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