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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• New Exam in Beta Testing: Oracle Fusion CRM - Sales 2014 Implementation Essentials

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This new exam is designed for individuals who possess a strong foundation and expertise in implementing Oracle Sales Cloud solutions. Request your free exam voucher now! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• 8 Strategies for Putting Customers at the Core of Your Business (Forbes)

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 In this Forbes article, read how companies can become more successful at placing customers in the center of their business... At Oracle we’ve been on a 10-year enterprise-wide journey toward greater customer-centricity—and that has required a change in our culture. What’s your journey’s story towards focusing more on your customers? /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Oracle RightNow CX Cloud Service 2012 Specialization

  - by Richard Lefebvre

  Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist (1Z1-465) is now in beta. Partners who pass the exam will be identified to customers, Oracle, and other partners as Certified Implementation Specialists. This is also the final step towards completion of the business and competency requirements for company-level Oracle RightNow CX Cloud Service 2012 Specialization. To view the complete Specialization criteria table, click here

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• Learn about CRM and CX at Oracle Days 2012

  - by Richard Lefebvre

  Oracle Day 2012 features learning tracks and sessions tailored for accelerating your business in today’s environment. Oracle simplifies IT by investing in best-of-breed technologies at every layer of the technology stack and engineering them to work together so you can focus on driving your business forward. Throughout its history, Oracle has proved it can address the most complex IT challenges and solve the business problems of our customers. Discover Oracle’s strategy for powering innovation in the areas of Cloud, Social, Mobile, Business Operations, Data Center Optimization, Big Data and Analytics. Oracle Day 2012: Tracks     Engine for Growth: The business for optimized data center Powering innovation for your enterprise applications Architect your cloud: A blueprint for Cloud builders See more, Act faster: powering innovation with analytics Business operations: Powering business innovation Customer Experience: Empowering people, powering brands Check out the agenda at local even for more details

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• Social Media's and Customer Service

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 How do you know when it’s time to change customer interaction to another channel? Find out from this interesting blog post and then watch this interesting 1'26 YouTube video /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Deal Registration Moves to Oracle Partner Store (OPS)- The Four Action Items for Partners

  - by Richard Lefebvre

  In November 2012, Oracle’s partner deal registration process will move to the Oracle Partner Store (OPS). During this time, OPS will become the single source for partners to register deals, obtain deal status, and place orders. What will partners need to do? 1. Request an OPS Account – If your company is new to OPS the first thing you need to do is request an account (if your company already has an OPS account, go to step 2). It’s important to have the person who will be managing your OPS account make this request as soon as possible. They will be set up as your company’s primary administrator. 2. Set-Up Users in OPS – Setup of users can start immediately, and will be handled by the primary OPS administrator at your company. The process is simple, but all existing users of Global PRM (Partner Relationship Management) deal registration will need to be set up in OPS before November 14, 2012.  3. Review/Action Any Registrations Pending Submission in PRM – Prior to November 14, 2012, all pending registrations should be submitted in the existing PRM system. It is important that this step is complete so registrations will not need to be re-entered when the system is moved to OPS on November 17, 2012. Registrations pending submission are easily identified on the registration listing screen with either “Incomplete” or “Returned to Partner” in the status column.  4. Attend Training – Oracle will offer multiple VAD and VAR training sessions beginning October 29, 2012. It is recommended that all users attend one of these important sessions.  Detailed instructions on each of these tasks can be found on the OPS Information Page. OPS will offer several enhancements to the deal registration process, including: Simplified Registration Form Easier Product Selection Expanded Browser Support Shared Registration Visibility Between VAD and VAR Pre-set Customer Selection From Partner Ordering Base Best Regards, Titina Ott Vice President, Worldwide A&C Systems And Business Processes 

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• 724% Return on an SFA project with Oracle Sales Cloud and Marketing Cloud combined!

  - by Richard Lefebvre

  Oracle Sales Cloud and Marketing Cloud customer Apex IT gained just that?a 724% return on investment (ROI) when it implemented these Oracle Cloud solutions in its fast-moving, rapidly-growing business. Apex IT was just announced as a winner of the Nucleus Research 11th annual Technology ROI Awards. The award, given by the analyst firm, highlights organizations that have successfully leveraged IT deployments to maximize value per dollar spent. Fast Facts: Return on Investment – 724% Payback – 2 months Average annual benefit – $91,534 Cost : Benefit Ratio – 1:48 Business Benefits In addition to the ROI and cost metrics the award calls out improvements in Apex IT’s business operations—across both Sales and Marketing teams: Improved ability to identify new opportunities and focus sales resources on higher-probability deals Reduced administration and manual lead tracking—resulting in more time selling and a net new client increase of 46% Increased campaign productivity for both Marketing and Sales, including Oracle Marketing Cloud’s automation of campaign tracking and nurture programs Improved margins with more structured and disciplined sales processes—resulting in more effective deal negotiations Read the full Apex IT ROI Case Study. You also can learn more about Apex IT’s business, including the company’s work with Oracle Sales and Marketing Cloud on behalf of its clients. You can point your prospects and customers to the CX blog for a similar recap of the Apex IT award and a link to the Case Study.

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• Using .htaccess, can you hide the true URL?

  - by Richard Muthwill

  So I have a web hotel with 1 main website http://www.myrootsite.com/ and a few websites in subdirectories, in a folder called projects. I have domain names pointing to the subdirectories, but when holding the mouse over a link in those websites the URLs are shown as: http://www.myrootsite.com/projects/mysubsite/contact.html When I'm on mysubsite.com I want them to be shown as: http://www.mysubsite.com/contact.html I spoke to support for the web hotel and the guy said try using .htaccess, but I'm not sure exactly how to do this. Thank you very much for your time! Edit: For more information My website is: http://www.example1.com/ and I also own http://www.example2.com/. All of example2.com's files are in: example1.com/projects/example2/. When you visit example2.com, you'll notice all of the URL's point towards: example1.com/projects/example2/ but I want them to point towards: example2.com/ Can this be done? I hope this is enough info for you to go on :). Edit: For w3d I go to the url mysubsite.com and the browser shows the url mysubsite.com. The services I'm using create an iframe around myrootsite.com and use the url mysubsite.com I just hate that in Firefox and Internet Explorer, holding the mouse over link show that the destination url is: myrootsite.com/projects/mysubsite/...

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• Oracle Buys BigMachines - Adds Leading Configure, Price and Quote (CPQ) Cloud to the Oracle Cloud to Enable Smarter Selling

  - by Richard Lefebvre

  News Facts Oracle today announced that it has entered into an agreement to acquire BigMachines, a leading cloud-based Configure, Price and Quote (CPQ) solution provider. BigMachines’ CPQ Cloud accelerates the conversion of sales opportunities into revenue by automating the sales order process with guided selling, dynamic pricing, and an easy-to-use workflow approval process, accessible anywhere, on any device. Companies that use sales automation technology often rely on manual, cumbersome and disconnected processes to convert opportunities into orders. This creates errors, adds costs, delays revenue, and degrades the customer experience. BigMachines’ CPQ cloud extends sales automation to include the creation of an optimal quote, which enables sales personnel to easily configure and price complex products, select the best options, promotions and deal terms, and include up sell and renewals, all using automated workflows. In combination with Oracle’s enterprise-grade cloud solutions, including Marketing, Sales, Social, Commerce and Service Clouds, Oracle and BigMachines will create an end-to-end smarter selling cloud solution so sales personnel are more productive, customers are more satisfied, and companies grow revenue faster. More information on this announcement can be found at http://www.oracle.com/bigmachines Supporting Quotes “The fundamental goals of smarter selling are to provide sales teams with the information, access, and insights they need to maximize revenue opportunities and execute on all phases of the sales cycle,” said Thomas Kurian, Executive Vice President, Oracle Development. “By adding BigMachines’ CPQ Cloud to the Oracle Cloud, companies will be able to drive more revenue and increase customer satisfaction with a seamlessly integrated process across marketing and sales, pricing and quoting, and fulfillment and service.” “BigMachines has developed leading CPQ solutions that serve companies of all sizes across multiple industries,” said David Bonnette, BigMachines’ CEO. “Together with Oracle, we expect to provide a complete cloud solution to manage sales processes and deliver exceptional customer experiences.” Supporting Resources About Oracle and BigMachines General Presentation Customer and Partner Letter FAQ

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• Oracle Endeca (eCommerce): what's in it for Partners?

  - by Richard Lefebvre

  Endeca Drives Clicks and Conversions – Online and On-the-go Whenever and wherever customers engage with your business, Endeca delivers, analyzes, and targets just the right content to just the right customer to encourage clicks and drive business results View this comprehensive Endeca presentation specially designed for partners: Product Overview, Sales Plays, Pricing & Packaging, Enablement and Training, Specialization, Competition and many more....

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• Cognizant: commited in Oracle Fusion Applications and Oracle Cloud

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Cognizant is a Global System Integrator strongly committed in Oracle Fusion Applications and Oracle Cloud, offering fixed scope implementation. In this short video, you can learn more about Cognizant strategy, experience and offerings Cognizant is Platinum Partner specialized in several Oracle Fusion Cloud Service areas /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• The Oracle Architects Training: 40 training sessions for our EMEA partners to build their Oracle Applications and Technical skills

  - by Richard Lefebvre

  There is a lot more to Oracle technology than meets the eye. Sure, you already belong to a small circle of our most experienced and committed partners. But are you making the best use possible of our technology solutions? Put it to the test. Join the “Oracle Partner Architects Training”. It is aimed at providing your experts, architects and consultants with in-depth architectural knowledge about Oracle technology. Here is your chance to learn from the best. Seasoned speakers, exclusive content and no product marketing. Oracle technology beyond the obvious. Mark your calendar The Oracle Partner Architects Training is an online training program. Sign up for the live Webex sessions (scheduled from January 2013 till April 2013) or watch replays as they become available. Feel free to follow training sessions at your own pace. Also, last year’s sessions are still very accurate and very available on architects.oraevents.eu NOTE: Looking to get your consultants Oracle certified? One more reason to join the Oracle Partner Architects Training. It is the fast track to getting their expertise validated with an Oracle certificate.

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• Minecraft mob spawning coding?

  - by Richard

  I recently discovered how to change the game (with MCP) and now I'd like to do my first "big" change to the game, creating new mobs. I already made their skin, the model, the AI and added a new entityID to the mob list. I just need to know how to make them spawn normally under similar conditions to zombies and skeletons. Thanks in advance! :D EDIT: Also, if anyone knows it, post tutorials about minecraft code editing, that would be great.

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• How to avoid lawsuits for a website that could enable illegal actions by users?

  - by Richard DesLonde

  How do you avoid getting into trouble with the law or lawsuits for a website that could enable illegal or potentially harmful activity by its users. The only thing I can think of is to make the content wholly user-generated, and thereby I have no control or say or responsibility for what goes on there. As an example, a website that shows great ski and snowboarding locations...well people could get hurt, or ski and snowboard on land where they are tresspassing, etc. Thoughts?

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• Oracle Partner Specialists – Sell & Deliver High Value Products to Customers

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Do you want to know where to find useful information about partner training and other activities to complete Oracle Specialization available in the country you are personally based? Go to the EMEA partner enablement blog and read latest information regarding training opportunities ready to join for Cloud Services, Applications, Business Intelligence, Middleware, Database 12c, Engineered System as well as Server & Storage. Recently, we announced new TestFest events in France, which you can join to pass your own Implementation Assessment within the Specialization category you have already chosen. To find out where and when the next TestFest close to your location will take place, please contact [email protected] or watch out for further announcements of TestFest events in your home country. Turnback to the EMEA Partner Enablement Blog from time to time to update your own Specialization and join the latest training for Sales, Presales or Implementation Specialists:  https://blogs.oracle.com/opnenablement/

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• Creating Ideal Customers with Modern Marketing

  - by Richard Lefebvre

  “Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.” — Customer-Obsessed Marketing Is Your Next Competitive Edge Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data. Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance. Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue. Read the full article and watch the videos here

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• How can I schedule a nightly reboot?

  - by Richard Edwards

  I'm having some periodic issues running a particular application, XBMC. If I use XBMC regularly I don't seem to have any issues but if I leave it unattended for more than about 12 hours I need to reboot to get it working again. I know a scheduled reboot is NOT the answer but until I can figure out the problem I need to schedule a reboot each morning so my wife can use it if I'm away and it doesn't get thrown out the window :) Any takers?

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• JQueryMobile - Problems with dialog boxes [closed]

  - by Richard van Hees

  I'm programming in JQueryMobile, but I can't seem to get some things as I want. First it's good to tell I am mostly programming in a multi-page template. I have a login function in the web based app. The idea is that the user sees he's not logged in and the user can click on the button to log in. A dialog box pops up, in which the user can enter his credentials. This dialog box is in front of the previous page, in my case just index.php. The page for profile is at profile.php#profile. In this case the url for the dialog box is index.php#profile&ui-state=dialog. Don't ask me why, that's how JQueryMobile works, I guess. Anyway, after the user clicks on 'Login' in the pop-up, I want a new dialog to pop-up in which it says you are logged in and I want the content of the page behind it (index.php#profile) to refresh. Of course I want this all to move very smooth and no refreshing of the whole page, to prevent loading time and thus a blank screen for a second. In short: User not logged in Clicks on login Dialog pops up with form Clicks login New dialog pops up with 'success' (or whatever) in the same style as the previous dialog Clicks ok Page behind the dialogues has been refreshed without user noticing Also another thing that doesn't really work out for me: I can't seem to get a dialog to pop up, triggered by an action in another dialog. It just appears as a normal page.

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• Customer Concepts Magazine issue 7

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Why should you integrate social into your key sales, marketing, commerce and service processes for a great customer experience? Find out how to get social success from the latest edition of Oracle Customer Concepts Magazine here

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• New in Production: Fusion CRM Implementation Specialist Exams!

  - by Richard Lefebvre

  Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates. Oracle Fusion Customer Relationship Management 11g Sales Essentials Exam (1Z0-456) – now in Production! ·               All Beta exam participants will receive their exam scores as of September 24, 2012. ·               The successful candidates will receive their certificates starting mid-October, 2012. Contact Us Please direct any inquiries you may have to Oracle Partner Enablement team at [email protected].

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• Announcement: Video Demos Now Available

  - by Richard Bingham

  The YouTube Channel will complement our blog posts, showing you many customization and development tasks using the Fusion Applications platform. This includes: Using Page Composer and Application Composer for run-time customization Using JDeveloper for ADF design-time customization Using BI Composer tools for reports and analytics customization Using SOA development tools for BPEL and BPM customization These videos are bite-sized, only a few minutes each, and show a process from start to finish with no slides or static screenshots. We have an initial library of 14 videos covering many popular areas and a plan to release many more, roughly on a weekly basis. We hope you find these useful, and if you have comments or have things you would like to see then please leave a comment below and we'll do our best. Enjoy the show!

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• How can I create a content widget generator?

  - by Richard

  Sites like Buzzfeed offer widgets (Javascript, PHP, WordPress, etc.) for syndicating their content on other sites. Does anyone have any ideas on how I could go about creating/implementing some kind of interactive widget generator that gives users options for customizing their widget? I assume this would require RSS. Check out the Buzzfeed generator to see what I mean http://www.buzzfeed.com/network/widget

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• Adwords: is it possible to automatically copy changes in one campaign to other campaigns?

  - by Richard

  Is it possible to have identical campaigns except for one thing, and whenever changes are made to one campaign, the same changes are automatically made to others? I want to have identical campaigns running for different time zones, but for the campaigns only to run between particular hours of the day in each time zone. If I have a campaign for each time zone, when I make changes to one campaign, such as adding ad groups, or adding keywords, or changing bid amounts, etc, I want those changes to occur to the other campaigns also. Is this possible? Thanks,

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• Should subcontractors be paid for a lunch hour and breaks? [closed]

  - by Richard DesLonde

  I have never charged my clients for lunch-time or breaks, and I have never paid a subcontractor for it before either (at least not to my knowledge). My view has always been that subcontracting has many positives (higher pay, autonomy, etc.) and many negatives (no benefits, etc.) and one of the negatives is you get paid for productive time, which does not include lunch or breaks. But I still wonder, should subcontractors be paid like employees, for lunch breaks, coffee breaks etc.?

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