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• Amazon.com Cutting Off Colorado Affiliates

  - by Joe Mayo

  I received an email from Amazon.com today, essentially cutting off my affiliate status because I'm in Colorado. Colorado recently passed legislation that requires retailers to either collect sales tax for on-line transactions or engage in an onerous process that makes you wish you had collected sales tax.  After I Tweeted this, Mike Jones tweeted a link to the legislation.  Here's an excerpt from Amazon.com's email: "Dear Colorado-based Amazon Associate: We are writing from the Amazon Associates Program to inform you that the Colorado government recently enacted a law to impose sales tax regulations on online retailers. The regulations are burdensome and no other state has similar rules. The new regulations do not require online retailers to collect sales tax. Instead, they are clearly intended to increase the compliance burden to a point where online retailers will be induced to "voluntarily" collect Colorado sales tax -- a course we won't take. We and many others strongly opposed this legislation, known as HB 10-1193, but it was enacted anyway. Regrettably, as a result of the new law, we have decided to stop advertising through Associates based in Colorado. We plan to continue to sell to Colorado residents, however, and will advertise through other channels, including through Associates based in other states. There is a right way for Colorado to pursue its revenue goals, but this new law is a wrong way. As we repeatedly communicated to Colorado legislators, including those who sponsored and supported the new law, we are not opposed to collecting sales tax within a constitutionally-permissible system applied even-handedly. The US Supreme Court has defined what would be constitutional, and if Colorado would repeal the current law or follow the constitutional approach to collection, we would welcome the opportunity to reinstate Colorado-based Associates. You may express your views of Colorado's new law to members of the General Assembly and to Governor Ritter, who signed the bill. Your Associates account has been closed as of March 8, 2010, and we will no longer pay advertising fees for customers you refer to Amazon.com after that date. Please be assured that all qualifying advertising fees earned prior to March 8, 2010, will be processed and paid in accordance with our regular payment schedule. Based on your account closure date of March 8, any final payments will be paid by May 31, 2010. We have enjoyed working with you and other Colorado-based participants in the Amazon Associates Program, and wish you all the best in your future.   Best Regards,   The Amazon Associates Team"

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• Music Notation Editor - Refactoring view creation logic elsewhere

  - by Cyril Silverman

  Let me preface by saying that knowing some elementary music theory and music notation may be helpful in grasping the problem at hand. I'm currently building a Music Notation and Tablature Editor (in Javascript). But I've come to a point where the core parts of the program are more or less there. All functionality I plan to add at this point will really build off the foundation that I've created. As a result, I want to refactor to really solidify my code. I'm using an API called VexFlow to render notation. Basically I pass the parts of the editor's state to VexFlow to build the graphical representation of the score. Here is a rough and stripped down UML diagram showing you the outline of my program: In essence, a Part has many Measures which has many Notes which has many NoteItems (yes, this is semantically weird, as a chord is represented as a Note with multiple NoteItems, individual pitches or fret positions). All of the relationships are bi-directional. There are a few problems with my design because my Measure class contains the majority of the entire application view logic. The class holds the data about all VexFlow objects (the graphical representation of the score). It contains the graphical Staff object and the graphical notes. (Shouldn't these be placed somewhere else in the program?) While VexFlowFactory deals with actual creation (and some processing) of most of the VexFlow objects, Measure still "directs" the creation of all the objects and what order they are supposed to be created in for both the VexFlowStaff and VexFlowNotes. I'm not looking for a specific answer as you'd need a much deeper understanding of my code. Just a general direction to go in. Here's a thought I had, create an MeasureView/NoteView/PartView classes that contains the basic VexFlow objects for each class in addition to any extraneous logic for it's creation? but where would these views be contained? Do I create a ScoreView that is a parallel graphical representation of everything? So that ScoreView.render() would cascade down PartView and call render for each PartView and casade down into each MeasureView, etc. Again, I just have no idea what direction to go in. The more I think about it, the more ways to go seem to pop into my head. I tried to be as concise and simplistic as possible while still getting my problem across. Please feel free to ask me any questions if anything is unclear. It's quite a struggle trying to dumb down a complicated problem to its core parts.

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• Best Platform/Engine for turn based Client/Server Android game

  - by Paradine

  I'm currently designing a turn based game for tablets. Initially for Android with porting to iOS later considered in design. I'm having trouble narrowing down the available technologies to even know where to spend my research time. I am hoping that if I explain what I am trying to achieve someone may be able to suggest a platform and/or engine. I've looked into some of the open source Engines ( http://www.cuteandroid.com/ten-open-source-android-2d-or-3d-game-engine-for-android-developers ) and some appear to handle much of what I might require - although with a higher focus on graphics than i need. Mages looks interesting although development appears to have ceased. If I could somehow leverage GoogleApps that would be excellent. Here is what I am trying to achieve: PvP turn based strategy game over internet - minimal animation and bandwidth required Players match up online using MetaGame system MatchID created on Resolution Server and Game starts Clients have 30 second countdown to select MoveString Clients sends small secure timestamped and MatchIDed MoveString to Resolution server Resolution server looks up Move String for each player, Resolves and Updates Players status in MatchID on Server Resolution server updates Client Views Repeat until victory conditions met - MatchID Closed, Rewards earned in MetaGame There will also need to be a full social and account system and metagame backend - but this could be running on separate system(s) Tablet in Offline mode would be catalog browsing and perhaps single player AI - bum I'm focusing on the Resolution Server at this point I'm not even certain if I would be looking at an Android App or a WebApp at this stage! I want a custom GUI so I guess an app - but maybe as I have little animation a WebApp might also work. Probably some combination of both. There will be very small overhead in data between client server - essentially a small text string every 30 seconds sent to the Resolution server which looks up the Effect and applies it to the Opponents string and determines some results to apply to the match. The client view is updated minimally with the results (only 5 in game Integers tracked) - perhaps triggering small animations/popups on the client to show the end result. e.g Explosion. If you have suggestions for a good technology or platform to best achieving the Resolution Server I'd love to hear. Also if you have experience with open source Engines - and could narrow down which (if any ) might be most suitable that would be a big help. Thanks in advance

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• ETPM Environment Health Monitoring Tools

  - by Paula Speranza-Hadley

  This post is to provide some useful information about the tools typically used by Oracle ETPM implementations for performance tuning and analysis.   This includes tools to monitor and gather performance information and statistics on the Database, Application Server, and Client (browser).  Enterprise Monitoring Tools Oracle Enterprise Manager - OEM Grid Control comes with a comprehensive set of performance and health metrics that allow monitoring of key components in your environment such as applications, application servers, databases, as well as the back-end components on which they rely, such as hosts, operating systems and storage. Tools for the Database Oracle Diagnostics Pack Automatic Workload Repository (AWR)  - this tool gets statistics from memory abut the Time Model or DB Time, Wait Events, Active Session History and High Load SWL queries Automatic Database Diagnostic Monitor (ADDM) - This self-diagnostic software is built into the database.  It examines and analyzes data captured in AWR to dertermine possible performance issues.  It locates the root cause of the issue, provides recommendations for correcting the issues and qualifies the expected benefit. Oracle Database Tuning Pack SQL Tuning Advisor - This enables you to submit one or more SQL statements as input and receive output in the form of specific advice or recommendations on how to tune statements.  The recommendation relates to collection of statistics on objects, creation on new indexes and restructuring of SQL statements. SQL Access Advisor - This enables you to optimize data access paths of SQL queries by recommending a proper set of materialized views, indexes and partitions for a given SQL workload. Tools for the Application Server Weblogic Console - is a web-based, user interface used to configure and control a set of WebLogic servers or clusters (i.e. a "domain").  In any logical group of WebLogic servers there must exist one admin server, which hosts the WebLogic Admin console application and manages the associated configuratoin files. WebLogic Administrators will use the Administration Console for a number of tasks, including: Starting and stopping WebLogic servers or entire clusters. Configuring server parameters, security, database connections and deployed applications. Viewing server status, health and metrics. Yourkit for Profiling - helps analyze synchronization issues, including: Which threads were calling wait(), and for how long Which threads were blocked on attempt to acquire a monitor held by another thread (synchronized methods/blocks), and for how long Tools for the Client Fiddler - allows you to inspect traffic logs, debug and set breakpoints. Firebug – allows you to inspect and edit HTML, monitor network activity and debug JavaScript

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• Which web framework to use under Backbonejs?

  - by egidra

  For a previous project, I was using Backbonejs alongside Django, but I found out that I didn't use many features from Django. So, I am looking for a lighter framework to use underneath a Backbonejs web app. I never used Django built in templates. When I did, it was to set up the initial index page, but that's all. I did use the user management system that Django provided. I used the models.py, but never views.py. I used urls.py to set up which template the user would hit upon visiting the site. I noticed that the two features that I used most from Django was South and Tastypie, and they aren't even included with Django. Particularly, django-tastypie made it easy for me to link up my frontend models to my backend models. It made it easy to JSONify my front end models and send them to Tastypie. Although, I found myself overriding a lot of tastypie's methods for GET, PUT, POST requests, so it became useless. South made it easy to migrate new changes to the database. Although, I had so much trouble with South. Is there a framework with an easier way of handling database modifications than using South? When using South with multiple people, we had the worse time keeping our databases synced. When someone added a new table and pushed their migration to git, the other two people would spend days trying to use South's automatic migration, but it never worked. I liked how Rails had a manual way of migrating databases. Even though I used Tastypie and South a lot, I found myself not actually liking them because I ended up overriding most Tastypie methods for each Resource, and I also had the worst trouble migrating new tables and columns with South. So, I would like a framework that makes that process easier. Part of my problem was that they are too "magical". Which framework should I use? Nodejs or a lighter Python framework? Which works best with my above criteria?

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• Part 1: What are EBS Customizations?

  - by volker.eckardt(at)oracle.com

  Everything what is not shipped as Oracle standard may be called customization. And very often we differentiate between setup and customization, although setup can also be required when working with customizations.This highlights one of the first challenges, because someone needs to track setup brought over with customizations and this needs to be synchronized with the (standard) setup done manually. This is not only a tracking issue, but also a documentation issue. I will cover this in one of the following blogs in more detail.But back to the topic itself. Mainly our code pieces (java, pl/sql, sql, shell scripts), custom objects (tables, views, packages etc.) and application objects (concurrent programs, lookups, forms, reports, OAF pages etc.) are treated as customizations. In general we define two types: customization by extension and customization by modification. For sure we like to minimize standard code modifications, but sometimes it is just not possible to provide a certain functionality without doing it.Keep in mind that the EBS provides a number of alternatives for modifications, just to mention some:Files in file system    add your custom top before the standard top to the pathBI Publisher Report    add a custom layout and disable the standard layout, automatically yours will be taken.Form /OAF Change    use personalization or substitutionUsing such techniques you are on the safe site regarding standard patches, but for sure a retest is always required!Many customizations are growing over the time, initially it was just one file, but in between we have 5, 10 or 15 files in our customization pack. The more files you have, the more important is the installation order.Last but not least also personalization's are treated as customizations, although you may not use any deployment pack to transfer such personalisation's (but you can). For OAF personalization's you can use iSetup, I have also enabled iSetup to allow Forms personalizations to transport.Interfaces and conversion objects are quite often also categorized as customizations and I promote this decision. Your development standards are related to all these kinds of custom code whether we are exchanging data with users (via form or report) or with other systems (via inbound or outbound interface).To cover all these types of customizations two acronyms have been defined: RICE and CEMLI.RICE = Reports, Interfaces, Conversions, and ExtensionsCEMLI = Customization, Extension, Modification, Localization, IntegrationThe word CEMLI has been introduced by Oracle On Demand and is used within Oracle projects quite often, but also RICE is well known as acronym.It doesn't matter which acronym you are using, the main task here is to classify and categorize your customizations to allow everyone to understand when you talk about RICE- 211, CEMLI XXFI_BAST or XXOM_RPT_030.Side note: Such references are not automatically objects prefixes, but they are often used as such. I plan also to address this point in one other blog.Thank you!Volker

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• SSAS: Utility to check you have the correct data types and sizes in your cube definition

  - by DrJohn

  This blog describes a tool I developed which allows you to compare the data types and data sizes found in the cube’s data source view with the data types/sizes of the corresponding dimensional attribute.  Why is this important?  Well when creating named queries in a cube’s data source view, it is often necessary to use the SQL CAST or CONVERT operation to change the data type to something more appropriate for SSAS.  This is particularly important when your cube is based on an Oracle data source or using custom SQL queries rather than views in the relational database.   The problem with BIDS is that if you change the underlying SQL query, then the size of the data type in the dimension does not update automatically.  This then causes problems during deployment whereby processing the dimension fails because the data in the relational database is wider than that allowed by the dimensional attribute. In particular, if you use some string manipulation functions provided by SQL Server or Oracle in your queries, you may find that the 10 character string you expect suddenly turns into an 8,000 character monster.  For example, the SQL Server function REPLACE returns column with a width of 8,000 characters.  So if you use this function in the named query in your DSV, you will get a column width of 8,000 characters.  Although the Oracle REPLACE function is far more intelligent, the generated column size could still be way bigger than the maximum length of the data actually in the field. Now this may not be a problem when prototyping, but in your production cubes you really should clean up this kind of thing as these massive strings will add to processing times and storage space. Similarly, you do not want to forget to change the size of the dimension attribute if your database columns increase in size. Introducing CheckCubeDataTypes Utiltity The CheckCubeDataTypes application extracts all the data types and data sizes for all attributes in the cube and compares them to the data types and data sizes in the cube’s data source view.  It then generates an Excel CSV file which contains all this metadata along with a flag indicating if there is a mismatch between the DSV and the dimensional attribute.  Note that the app not only checks all the attribute keys but also the name and value columns for each attribute. Another benefit of having the metadata held in a CSV text file format is that you can place the file under source code control.  This allows you to compare the metadata of the previous cube release with your new release to highlight problems introduced by new development. You can download the C# source code from here: CheckCubeDataTypes.zip A typical example of the output Excel CSV file is shown below - note that the last column shows a data size mismatch by TRUE appearing in the column

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• Is it possible to have multiple sets of key columns in a table?

  - by Peter Larsson

  Filtered indexes is one of my new favorite things with SQL Server 2008. I am currently working on designing a new datawarehouse. There are two restrictions doing this It has to be fed from the old legacy system with both historical data and new data It has to be fed from the new business system with new data When we incorporate the new business system, we are going to do that for one market only. It means the old legacy business system still will produce new data for other markets (together with historical data for all markets) and the new business system produce new data to that one market only. Sounds interesting this far? To accomplish this I did a thorough research about the business requirements about the business intelligence needs. Then I went on to design the sucker. How does this relate to filtered indexes you ask? I'll give one example, the Stock transaction table. Well, the key columns for the old legacy system are different from the key columns from the new business system. The old legacy system has a key of 5 columns Movement date Movement time Product code Order number Sequence number within shipment And to all thing, I found out that the Movement Time column is not really a time. It starts out like a time HH:MM:SS but seconds are added for each delivery within the shipment, so a Movement Time can look like "12:11:68". The sequence number is ordered over the distributors for shipment. As I said, it is a legacy system. The new business system has one key column, the Movement DateTime (accuracy down to 100th of nanosecond). So how to deal with this? On thing would be to have two stock transaction tables, one for legacy system and one for the new business system. But that would lead to a maintenance overhead and using partitioned views for getting data out of the warehouse. Filtered index will be of a great use here. MovementDate DATETIME2(7) MovementTime CHAR(8) NULL ProductCode VARCHAR(15) NOT NULL OrderNumber VARCHAR(30) NULL SequenceNumber INT NULL The sequence number is not even used in the new system, so I created a clustered index for a new IDENTITY column to make a new identity column which can be shared by both systems. Then I created one unique filtered index for old system like this CREATE UNIQUE NONCLUSTERED INDEX IX_Legacy (MovementDate, MovementTime, ProductCode, SequenceNumber) INCLUDE (OrderNumber, Col5, Col6, ... ) WHERE SequenceNumber IS NOT NULL And then I created a new unique filtered index for the new business system like this CREATE UNIQUE NONCLUSTERED INDEX IX_Business (MovementDate) INCLUDE (ProductCode, OrderNumber, Col12, ... ) WHERE SequenceNumber IS NULL This way I can have multiple sets of key columns on same base table which is shared by both systems.

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• Filtering option list values based on security in UCM

  - by kyle.hatlestad

  Fellow UCM blog writer John Sim recently posted a comment asking about filtering values based on the user's security. I had never dug into that detail before, but thought I would take a look. It ended up being tricker then I originally thought and required a bit of insider knowledge, so I thought I would share. The first step is to create the option list table in Configuration Manager. You want to define the column for the option list value and any other columns desired. You then want to have a column which will store the security attribute to apply to the option list value. In this example, we'll name the column 'dGroupName'. Next step is to create a View based on the new table. For the Internal and Visible column, you can select the option list column name. Then click on the Security tab, uncheck the 'Publish view data' checkbox and select the 'Use standard document security' radio button. Click on the 'Edit Values...' button and add the values for the option list. In the dGroupName field, enter the Security Group (or Account if you use Accounts for security) to apply to that value. Create the custom metadata field and apply the View just created. The next step requires file system access to the server. Open the file [ucm directory]\data\schema\views\[view name].hda in a text editor. Below the line '@Properties LocalData', add the line: schSecurityImplementorColumnMap=dGroupName:dSecurityGroup The 'dGroupName' value designates the column in the table which stores the security value. 'dSecurityGroup' indicates the type of security to check against. It would be 'dDocAccount' if using Accounts. Save the file and restart UCM. Now when a user goes to the check-in page, they will only see the options for which they have read and write privileges to the associated Security Group. And on the Search page, they will see the options for which they have just read access. One thing to note is if a value that a user normally can't view on Check-in or Search is applied to a document, but the document is viewable by the user, the user will be able to see the value on the Content Information screen.

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• Date Time Format in RUBY

  - by Madhan ayyasamy

  The following snippets is very useful when we render views dates in various format in ruby on rails."Format meaning:  %a - The abbreviated weekday name (``Sun'')  %A - The  full  weekday  name (``Sunday'')  %b - The abbreviated month name (``Jan'')  %B - The  full  month  name (``January'')  %c - The preferred local date and time representation  %d - Day of the month (01..31)  %H - Hour of the day, 24-hour clock (00..23)  %I - Hour of the day, 12-hour clock (01..12)  %j - Day of the year (001..366)  %m - Month of the year (01..12)  %M - Minute of the hour (00..59)  %p - Meridian indicator (``AM''  or  ``PM'')  %S - Second of the minute (00..60)  %U - Week  number  of the current year,          starting with the first Sunday as the first          day of the first week (00..53)  %W - Week  number  of the current year,          starting with the first Monday as the first          day of the first week (00..53)  %w - Day of the week (Sunday is 0, 0..6)  %x - Preferred representation for the date alone, no time  %X - Preferred representation for the time alone, no date  %y - Year without a century (00..99)  %Y - Year with century  %Z - Time zone name  %% - Literal ``%'' character   t = Time.now   t.strftime("Printed on %m/%d/%Y")   #=> "Printed on 04/09/2003"   t.strftime("at %I:%M%p")            #=> "at 08:56AM""Have a great day!

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• Review: Backbone.js Testing

  - by george_v_reilly

  Title: Backbone.js Testing Author: Ryan Roemer Rating: $stars(4.5) Publisher: Packt Copyright: 2013 ISBN: 178216524X Pages: 168 Keywords: programming, testing, javascript, backbone, mocha, chai, sinon Reading period: October 2013 Backbone.js Testing is a short, dense introduction to testing JavaScript applications with three testing libraries, Mocha, Chai, and Sinon.JS. Although the author uses a sample application of a personal note manager written with Backbone.js throughout the book, much of the material would apply to any JavaScript client or server framework. Mocha is a test framework that can be executed in the browser or by Node.js, which runs your tests. Chai is a framework-agnostic TDD/BDD assertion library. Sinon.JS provides standalone test spies, stubs and mocks for JavaScript. They complement each other and the author does a good job of explaining when and how to use each. I've written a lot of tests in Python (unittest and mock, primarily) and C# (NUnit), but my experience with JavaScript unit testing was both limited and years out of date. The JavaScript ecosystem continues to evolve rapidly, with new browser frameworks and Node packages springing up everywhere. JavaScript has some particular challenges in testing—notably, asynchrony and callbacks. Mocha, Chai, and Sinon meet those challenges, though they can't take away all the pain. The author describes how to test Backbone models, views, and collections; dealing with asynchrony; provides useful testing heuristics, including isolating components to reduce dependencies; when to use stubs and mocks and fake servers; and test automation with PhantomJS. He does not, however, teach you Backbone.js itself; for that, you'll need another book. There are a few areas which I thought were dealt with too lightly. There's no real discussion of Test-driven_development or Behavior-driven_development, which provide the intellectual foundations of much of the book. Nor does he have much to say about testability and how to make legacy code more testable. The sample Notes app has plenty of testing seams (much of this falls naturally out of the architecture of Backbone); other apps are not so lucky. The chapter on automation is extremely terse—it could be expanded into a very large book!—but it does provide useful indicators to many areas for exploration. I learned a lot from this book and I have no hesitation in recommending it. Disclosure: Thanks to Ryan Roemer and Packt for a review copy of this book.

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• Handy SQL Server Function Series: Part 1

  - by Most Valuable Yak (Rob Volk)

  I've been preparing to give a presentation on SQL Server for a while now, and a topic that was recommended was SQL Server functions.  More specifically, the lesser-known functions (like @@OPTIONS), and maybe some interesting ways to use well-known functions (like using PARSENAME to split IP addresses)  I think this is a veritable goldmine of useful information, and researching for the presentation has confirmed that beyond my initial expectations.I even found a few undocumented/underdocumented functions, so for the first official article in this series I thought I'd start with 2 of each, COLLATIONPROPERTY() and COLLATIONPROPERTYFROMID().COLLATIONPROPERTY() provides information about (wait for it) collations, SQL Server's method for handling foreign character sets, sort orders, and case- or accent-sensitivity when sorting character data.  The Books Online entry for  COLLATIONPROPERTY() lists 4 options for code page, locale ID, comparison style and version.  Used in conjunction with fn_helpcollations():SELECT *, COLLATIONPROPERTY(name,'LCID') LCID, COLLATIONPROPERTY(name,'CodePage') CodePage, COLLATIONPROPERTY(name,'ComparisonStyle') ComparisonStyle, COLLATIONPROPERTY(name,'Version') Version FROM fn_helpcollations()You can get some excellent information. (c'mon, be honest, did you even know about fn_helpcollations?)Collations in SQL Server have a unique name and ID, and you'll see one or both in various system tables or views like syscolumns, sys.columns, and INFORMATION_SCHEMA.COLUMNS.  Unfortunately they only link the ID and name for collations of existing columns, so if you wanted to know the collation ID of Albanian_CI_AI_WS, you'd have to declare a column with that collation and query the system table.While poking around the OBJECT_DEFINITION() of sys.columns I found a reference to COLLATIONPROPERTYFROMID(), and the unknown property "Name".  Not surprisingly, this is how sys.columns finds the name of the collation, based on the ID stored in the system tables.  (Check yourself if you don't believe me)Somewhat surprisingly, the "Name" property also works for COLLATIONPROPERTY(), although you'd already know the name at that point.  Some wild guesses and tests revealed that "CollationID" is also a valid property for both functions, so now:SELECT *, COLLATIONPROPERTY(name,'LCID') LCID, COLLATIONPROPERTY(name,'CodePage') CodePage, COLLATIONPROPERTY(name,'ComparisonStyle') ComparisonStyle, COLLATIONPROPERTY(name,'Version') Version, COLLATIONPROPERTY(name,'CollationID') CollationID FROM fn_helpcollations() Will get you the collation ID-name link you…probably didn't know or care about, but if you ever get on Jeopardy! and this question comes up, feel free to send some of your winnings my way. :)And last but not least, COLLATIONPROPERTYFROMID() uses the same properties as COLLATIONPROPERTY(), so you can use either one depending on which value you have available.Keep an eye out for Part 2!

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• Should CSS be listed on your resume under Languages?

  - by Sandeepan Nath

  I have some doubts like Whether CSS should be put under Languages or not? Although Wikipedia says Cascading Style Sheets (CSS) is a style sheet language ... But do they write CSS under the languages section of the resume, along with PHP, etc? Similarly what about HTML? I have some doubt and I don't want to sound like someone who is not aware of the trends. Just to give an example, currently I have the following languages,frameworks, technologies, etc. listed under the "Technical Expertise" section of my resume - Technical Expertise * Languages - Proficient - PHP 5, Javascript, HTML ?*,CSS ?*,Sass ?*. Beginner - Linux Bash. * Databases - MySQL 5. * Technologies - AJAX. * Frameworks/Libraries - Symfony, jQuery. * CMSes - Wordpress. Although my domain is Web-development/design, I welcome domain-agnostic answers which can provide some generic ideas/reasoning. I have seen, a lot of people messing up these sections (even more serious than my doubts :) ), putting things under wrong sub-headings and thus putting a big question mark on their understanding of those things. I don't know much about XML, Comet Technology etc. Considering those are included too, What things should be put under Languages? E.g. Should CSS be put under Languages? Please give some reasoning to support your views. Where should the others (XML, Comet, cURL etc. ) be put? I welcome some examples of how you put it. Or do you have an additional Keywords section where you write all the unsortables ? Considering a set of standards like W3C standards, etc. do you have a standards sub-heading? I guess I have put the contents of other sections Okay. But do let me know about your ideas and reasoning. After all, I understand there may not be a single answer to this, but let's see what is the trend. Thanks Updates Further, do you mention design patters you have used? Web Services etc.? Where do you mention SOAP, XML etc...

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• Network Your Computers & Devices: Step by Step

  - by The Geek

  If you’re looking for a great book to help you learn more about Windows home networking, there’s a new book on the market by our good friend Ciprian, and published by none other than Microsoft Press. Note: our friend Ciprian has been a guest contributor here on How-To Geek in the past, and he’s not only a geek that knows what he’s talking about, he’s also one of the more honest and decent people I’ve worked with. In his spare time, he runs the 7 Tutorials web site. The Book One of the great things about this book is that you aren’t limited to just Windows networking—it also explains how to connect Windows 7, XP, Vista, Mac OS X, and even Linux on the same network and share folders and devices between them. Everything in the book is written in a typical How-To Geek step-by-step format, with plenty of screenshots and pictures to help you through the process. Book Outline If you’re going to be spending some money on the book, you probably want to know what it’s all about, and since the Amazon page doesn’t give, well, much information at all, here’s the entire outline for you: Setting Up a Router and Devices Setting User Account on All Computers Setting Up Your Libraries on All Windows 7 Computers Creating the Network Customizing Network Sharing Settings in Windows 7 Creating the Homegroup and Joining Windows 7 Computers Sharing Libraries and Folders Sharing and Working with Devices Streaming Media Over the Network and the Internet Sharing Between Windows XP, Windows Vista, and Windows 7 Computers Sharing Between Mac OS X and Windows 7 Computers Sharing Between Ubuntu Linux and Windows 7 Computers Keeping the Network Secure Setting Up Parental Controls Troubleshooting Network and Internet Problems It’s a great book, with loads of information, and compared to most tech books isn’t very expensive—only $19.79 for the paperback and $9.99 for the Kindle version. Well worth it, and hey, it’s an official Microsoft Press book—written by a How-To Geek guest author. Network Your Computers & Devices Step by Step [Amazon] Latest Features How-To Geek ETC How To Boot 10 Different Live CDs From 1 USB Flash Drive The 20 Best How-To Geek Linux Articles of 2010 The 50 Best How-To Geek Windows Articles of 2010 The 20 Best How-To Geek Explainer Topics for 2010 How to Disable Caps Lock Key in Windows 7 or Vista How to Use the Avira Rescue CD to Clean Your Infected PC 2011 International Space Station Calendar Available for Download (Free) Ultimate Elimination – Lego Black Ops [Video] BotSync Enables Secure FTP File Synchronization on Android Devices Enjoy Beautiful City Views with the Cityscape Theme for Windows 7 Luigi Installs Any OS on Google’s Cr-48 Notebook DIY iPad Stylus Offers Pen-Based Interaction on the Cheap

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• Reuse Business Logic between Web and API

  - by fesja

  We have a website and two mobile apps that connect through an API. All the platforms do the exactly same things. Right now the structure is the following: Website. It manages models, controllers, views for the website. It also executes all background tasks. So if a user create a place, everything is executed in this code. API. It manages models, controllers and return a JSON. If a user creates a place on the mobile app, the place is created here. After, we add a background task to update other fields. This background task is executed by the Website. We are redoing everything, so it's time to improve the approach. Which is the best way to reuse the business logic so I only need to code the insert/edit/delete of the place & other actions related in just one place? Is a service oriented approach a good idea? For example: Service. It has the models and gets, adds, updates and deletes info from the DB. Website. It send the info to the service, and it renders HTML. API. It sends info to the service, and it returns JSON. Some problems I have found: More initial work? Not sure.. It can work slower. Any experience? The benefits: We only have the business logic in one place, both for web and api. It's easier to scale. We can put each piece on different servers. Other solutions Duplicate the code and be careful not to forget anything (do tests!) DUplicate some code but execute background tasks that updates the related fields and executes other things (emails, indexing...) A "small" detail is we are 1.3 person in backend, for now ;)

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• Kicking off the ODI12c Blog Series

  - by Madhu Nair

  Normal 0 false false false EN-US ZH-TW X-NONE MicrosoftInternetExplorer4 It is always exciting to talk about a new release, especially one as significant as the newly released Oracle Data Integrator 12c (ODI12c). Why? Because it is packed with features that addresses many requirements for the user community. If you missed sneak previews at this year's Oracle Open World sessions, do not despair. Because over the coming weeks the ODI12c team of developers and consultants will be sharing their perspective on key features, experiences and best practices for ODI12c right here through a series of blogs. Before diving into feature details in subsequent blogs it helps to understand the overall themes that went into developing ODI12c. Let the Productivity Flow: Let us face it. Designing for developer user experience is always top of mind to any enterprise software. ODI12c addresses this through the introduction of declarative flow based mappings (the topic of our next ODI blog by the way!!). Reusability has been addressed though the introduction of reusable mappings cutting down development times for repeated logics. An enhanced debugger makes life easy for complex granular debugging scenarios. Unique repository IDs now allow you to manage multiple repositories. Performance is Paramount: Another major area of focus for ODI12c is performance. Increased parallelism (like the multiple target table load feature), reduced session overheads and ability to customize loads plans through physical views all empower the user to tune run times for extreme performances. mapping showing multiple target load physical representation allowing users to choose execution options Integrating it all: This release is not just about ODI12c as a standalone product. Closer integration with Oracle GoldenGate now brings Change Data Capture (CDC) capabilities into ODI12c. Oracle Warehouse Builder (OWB) jobs can now be executed and monitored from within ODI12c. And ODI12c is fast becoming the de facto standard for Oracle Applications that need data integration in their solutions. The best example being the latest release of the Oracle BI Applications technology. Even as we bring you in-depth write-ups about the features there are some great previews and resources that are already out there. Like this super entry by beta partner Rittman Mead Consulting and this ODI12c Key Features White Paper. You can download ODI12c here (this post helps). The best though is the upcoming Executive Webcast featuring customers and executives who have seen and conceived the product. Don’t miss it!

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• WebLogic Server Weekly for March 26th, 2012: WLS 1211 Update, Java 7 Certification, Galleria, WebLogic for DBAs, REST and Enterprise Architecture, Singleton Services

  - by Steve Button

  WebLogic Server 12c Certified with Java 7 for Production Use WebLogic Server 12c (12.1.1) has been certified with JDK 7 for development usage since December and we have now completed JDK 7 certification for use with production systems. In doing so, we have updated the WebLogic Server 12c (12.1.1) distributions incorporating fixes associated with JDK 7 support as well as some bundled patches that address several issues that have been discovered since the initial release. These updated distributions are available for download from OTN and will be beneficial for all WebLogic Server 12c (12.1.1) users in general. What's New Release Notes Download Here! Updated Oracle WebLogic Server 12.1.1.0 distribution Never one to miss a trick, Markus Eisele was one of the first to notice the WebLogic Server 12c update and post a blog about it. Sources told me that as of Friday last week you have an updated version of WebLogic Server 12c on OTN. http://blog.eisele.net/2012/03/updated-oracle-weblogic-server-12110.html Using WebLogic Server 12c with Java 7 - Video To illustrate the use of Java 7 with WebLogic Server 12c, I put together a screen cam showing the creation of a domain using Java 7 and then build and deploy a simple web application that uses Java 7 syntax to show it working. Ireland OUG Presentation: WebLogic for DBAs Simon Haslam posted his slides from a presentation he gave Dublin on 21/3/12 at the OUG Ireland conference. In this presentation, he explains the core concepts and ideas behind WebLogic Server, walks through an installation and offers some tips and common gotcha's to avoid. Simon also covers some aspects of installing and use Enterprise Manager 12c. Note: I usually install the JVM and use the generic .jar installer rather than using an installer bundled with a JVM. http://www.slideshare.net/Veriton/weblogic-for-dbas-10h Slightly Retro: Jeff West on Enterprise Architecure and REST In this weeks flashback, we look at Jeff West's blog from early 2011 where he provides some thoughtful opinions on enterprise architecture and innovation, then jumps into his views on REST. After I progressed in my career and did more team-leading and architecture type roles I was ‘educated’ on what it meant to have Asynchronous and Long-Running processes as part of your Enterprise Application architecture. If I had a synchronous process then I needed a thread available to service the request and then provide the response. https://blogs.oracle.com/jeffwest/entry/weblogic_integration_wli_web_services_and_soap_and_rest_part_1 Starting Managed Servers without an Administration Server using Node Manager and WLST Blogger weblogic-tips shows how to start a managed server without going through the Administration Server, using the Node Manager and WLST. Connect WLST to a Node Manager by entering the nmConnect command. http://www.weblogic-tips.com/2012/02/18/starting-managed-servers-without-an-administration-server-using-node-manager-and-wlst/ Using WebLogic Server Singleton Services WebLogic Server has supported the notion of a Singleton Service for a number of releases, in which WebLogic Server will maintain a single instance of a configured singleton service on one managed server within a cluster. This blog demonstrates how the singleton service can be accessed and used from applications deployed on the cluster. http://buttso.blogspot.com.au/2012/03/weblogic-server-singleton-services.html

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• SQL SERVER – Template Browser – A Very Important and Useful Feature of SSMS

  - by pinaldave

  Let me start today’s blog post with a direction question. How many of you have ever used Template Browser? Template Browser is a very important and useful feature of SQL Server Management Studio (SSMS). Every time when I am talking about SQL Server there is always someone comes up with the question, why there is no step by step procedure included in SSMS for features. Honestly every time I get this question, the question I ask back is How many of you have ever used Template Browser? I think the answer to this question is most of the time either no or we have not heard of the feature. One of the people asked me back – have you ever written about it on your blog? I have not yet written about it. Basically there is nothing much to write about it. It is pretty straight forward feature, like any other feature and it is indeed difficult to elaborate. However, I will try to give a quick introduction to this feature. Templates are like a quick cheat sheet or quick reference. Templates are available to create objects like databases, tables, views, indexes, stored procedures, triggers, statistics, and functions. Templates are also available for Analysis Services as well. The template scripts contain parameters to help you customize the code. You can Replace Template Parameters dialog box to insert values into the script. Additionally users can create new custom templates as well with folder structure. To open a template from Template Explorer Go to View menu >> Template Explorer or type CTRL+ALT+L. You will find a list of categories click on any category and expand the folder structure. For our sample example let us expand Index Folder. In this folder you will notice the various T-SQL Scripts. These scripts can be opened by double click or can be dragged to editor area and modified as needed. Sample template is now available in the query editor area with all the necessary parameter place folder. You can replace the same parameter by typing either CTRL+SHIFT+M or by going to Query Menu >> Specify Values for Template Parameters. In this screen it will show  Specify Values for Template Parameters dialog box, accept the value or replace it with a new value. This will now get your script ready to go. Check it one more time and change the script to fit your requirement. I personally use template explorer for two things. First one is obviously for templates but the hidden one and an important one is for learning new features and T-SQL commands. There is so much to learn and so little time. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology

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• Music Notation Editor - Refactoring view creation logic elseware

  - by Cyril Silverman

  Let me preface by saying that knowing some elementary music theory and music notation may be helpful in grasping the problem at hand. I'm currently building a Music Notation and Tablature Editor (in Javascript). But I've come to a point where the core parts of the program are more or less there. All functionality I plan to add at this point will really build off the foundation that I've created. As a result, I want to refactor to really solidify my code. I'm using an API called VexFlow to render notation. Basically I pass the parts of the editor's state to VexFlow to build the graphical representation of the score. Here is a rough and stripped down UML diagram showing you the outline of my program: In essence, a Part has many Measures which has many Notes which has many NoteItems (yes, this is semantically weird, as a chord is represented as a Note with multiple NoteItems, individual pitches or fret positions). All of the relationships are bi-directional. There are a few problems with my design because my Measure class contains the majority of the entire application view logic. The class holds the data about all VexFlow objects (the graphical representation of the score). It contains the graphical Staff object and the graphical notes. (Shouldn't these be placed somewhere else in the program?) While VexFlowFactory deals with actual creation (and some processing) of most of the VexFlow objects, Measure still "directs" the creation of all the objects and what order they are supposed to be created in for both the VexFlowStaff and VexFlowNotes. I'm not looking for a specific answer as you'd need a much deeper understanding of my code. Just a general direction to go in. Here's a thought I had, create an MeasureView/NoteView/PartView classes that contains the basic VexFlow objects for each class in addition to any extraneous logic for it's creation? but where would these views be contained? Do I create a ScoreView that is a parallel graphical representation of everything? So that ScoreView.render() would cascade down PartView and call render for each PartView and casade down into each MeasureView, etc. Again, I just have no idea what direction to go in. The more I think about it, the more ways to go seem to pop into my head. I tried to be as concise and simplistic as possible while still getting my problem across. Please feel free to ask me any questions if anything is unclear. It's quite a struggle trying to dumb down a complicated problem to its core parts.

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• One Week To Go: OTN Architect Day: Cloud Computing

  - by Bob Rhubart

  One week remains until OTN Architect Day: Cloud Computing kicks of at the spectacular Oracle HQ campus in Redwood Shores, CA. The event is free, and there is still time to register. When: Tuesday July 9, 2013 8:30am - 12:30pm Where: Oracle Conference Center350 Oracle Pkwy Redwood City, CA 94065 Register now. It's free! Here's the latest update to the event agenda: 8:30am - 9:00am Registration and Continental Breakfast 9:00am - 9:45am Keynote 21st Century IT | Dr. James Baty VP, Global Enterprise Architecture Program, Oracle Imagine a time long, long ago. A time when servers were certified and dedicated to specific applications, when anything posted on an enterprise web site was from restricted, approved channels, and when we tried to limit the growth of 'dirty' data and storage. Today, applications are services running in the muti-tenant hybrid cloud. Companies beg their customers to tweet them, friend them, and publicly rate their products. And constantly analyzing a deluge of Internet, social and sensor data is the key to creating the next super-successful product, or capturing an evil terrorist. The old IT architecture was planned, dedicated, stable, controlled, with separate and well-defined roles. The new architecture is shared, dynamic, continuous, XaaS, DevOps. This keynote session describes the challenges and opportunities that the new business / IT paradigms present to the IT architecture and architects. 9:45am - 10:30am Technical Session Oracle Cloud: A Case Study in Building a Cloud | Anbu Krishnaswami Enterprise Architect, Oracle Building a Cloud can be challenging thanks to the complex requirements unique to Cloud computing and the massive scale typically associated with Cloud. Cloud providers can take an Infrastructure as a Service (IaaS) approach and build a cloud on virtualized commodity hardware, or they can take the Platform as a Service (PaaS) path, a service-oriented approach based on pre-configured, integrated, engineered systems. This presentation uses the Oracle Cloud itself as a case study in the use of engineered systems, demonstrating how the technical design of engineered systems is leveraged for building PaaS and SaaS Cloud services and a Cloud management infrastructure. The presentation will also explore the principles, patterns, best practices, and architecture views provided in Oracle's Cloud reference architecture. 10:30 am -10:45 am Break 10:45am-11:30am Technical Session Database as a Service | Markus Michalewicz Senior Principal Product Manager Oracle Real Application Clusters (RAC) New applications are now commonly built in a Cloud model, where the database is consumed as a service, and many established business processes are beginning to migrate to database as a service (DBaaS). This adoption of DBaaS is made possible by the availability of new capabilities in the database that enable resource pooling, dynamic resource management, model-based provisioning, metered use, and effective quality-of-service controls. This session will examine the catalog of database services at a large commercial bank to understand how these capabilities are enabling DBaaS for a wide range of needs within the enterprise. 11:30 am - 12:00 pm Panel Q&A Dr. James Baty, Anbu Krishnaswami, and Markus Michalewicz respond to audience questions. Registration is free, but seating is limited, so register now.

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• One Week To Go: OTN Architect Day: Cloud Computing

  - by Bob Rhubart

  One week remains until OTN Architect Day: Cloud Computing kicks of at the spectacular Oracle HQ campus in Redwood Shores, CA. The event is free, and there is still time to register. When: Tuesday July 9, 2013 8:30am - 12:30pm Where: Oracle Conference Center350 Oracle Pkwy Redwood City, CA 94065 Register now. It's free! Here's the latest update to the event agenda: 8:30am - 9:00am Registration and Continental Breakfast 9:00am - 9:45am Keynote 21st Century IT | Dr. James Baty VP, Global Enterprise Architecture Program, Oracle Imagine a time long, long ago. A time when servers were certified and dedicated to specific applications, when anything posted on an enterprise web site was from restricted, approved channels, and when we tried to limit the growth of 'dirty' data and storage. Today, applications are services running in the muti-tenant hybrid cloud. Companies beg their customers to tweet them, friend them, and publicly rate their products. And constantly analyzing a deluge of Internet, social and sensor data is the key to creating the next super-successful product, or capturing an evil terrorist. The old IT architecture was planned, dedicated, stable, controlled, with separate and well-defined roles. The new architecture is shared, dynamic, continuous, XaaS, DevOps. This keynote session describes the challenges and opportunities that the new business / IT paradigms present to the IT architecture and architects. 9:45am - 10:30am Technical Session Oracle Cloud: A Case Study in Building a Cloud | Anbu Krishnaswami Enterprise Architect, Oracle Building a Cloud can be challenging thanks to the complex requirements unique to Cloud computing and the massive scale typically associated with Cloud. Cloud providers can take an Infrastructure as a Service (IaaS) approach and build a cloud on virtualized commodity hardware, or they can take the Platform as a Service (PaaS) path, a service-oriented approach based on pre-configured, integrated, engineered systems. This presentation uses the Oracle Cloud itself as a case study in the use of engineered systems, demonstrating how the technical design of engineered systems is leveraged for building PaaS and SaaS Cloud services and a Cloud management infrastructure. The presentation will also explore the principles, patterns, best practices, and architecture views provided in Oracle's Cloud reference architecture. 10:30 am -10:45 am Break 10:45am-11:30am Technical Session Database as a Service | Markus Michalewicz Senior Principal Product Manager Oracle Real Application Clusters (RAC) New applications are now commonly built in a Cloud model, where the database is consumed as a service, and many established business processes are beginning to migrate to database as a service (DBaaS). This adoption of DBaaS is made possible by the availability of new capabilities in the database that enable resource pooling, dynamic resource management, model-based provisioning, metered use, and effective quality-of-service controls. This session will examine the catalog of database services at a large commercial bank to understand how these capabilities are enabling DBaaS for a wide range of needs within the enterprise. 11:30 am - 12:00 pm Panel Q&A Dr. James Baty, Anbu Krishnaswami, and Markus Michalewicz respond to audience questions. Registration is free, but seating is limited, so register now.

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• Upgarde from Asp.Net MVC 1 to MVC 2 - how to and issues with JsonRequestBehavior

  - by Renso

  Goal Upgrade your MVC 1 app to MVC 2 Issues You may get errors about your Json data being returned via a GET request violating security principles - we also address this here. This post is not intended to delve into why the Json GET request is or may be an issue, just how to resolve it as part of upgrading from MVC1 to 2. Solution First remove all references from your projects to the MVC 1 dll and replace it with the MVC 2 dll. Now update your web.config file in your web app root folder by simply changing references to assembly="System.Web.Mvc, Version 1.0.0.0 to Version 2.0.0.0, there are a couple of references in your config file, here are probably most of them you may have:         <compilation debug="true" defaultLanguage="c#">             <assemblies>                        <add assembly="System.Web.Mvc, Version=2.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" />             </assemblies>         </compilation>           <pages masterPageFile="~/Views/Masters/CRMTemplate.master" pageParserFilterType="System.Web.Mvc.ViewTypeParserFilter, System.Web.Mvc, Version=2.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" pageBaseType="System.Web.Mvc.ViewPage, System.Web.Mvc, Version=2.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" userControlBaseType="System.Web.Mvc.ViewUserControl, System.Web.Mvc, Version=2.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" validateRequest="False">             <controls>                 <add assembly="System.Web.Mvc, Version=2.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" namespace="System.Web.Mvc" tagPrefix="mvc" />   Secondly, if you return Json objects from an ajax call via the GET method you ahve several options to fix this depending on your situation: 1. The simplest, as in my case I did this for an internal web app, you may simply do:             return Json(myObject, JsonRequestBehavior.AllowGet);   2. In Mvc if you have a controller base you could wrap the Json method with:         public new JsonResult Json(object data)         {             return Json(data, "application/json", JsonRequestBehavior.AllowGet);                    }   3. The most work would be to decorate your Actions with:         [AcceptVerbs(HttpVerbs.Get)]   4. Another tnat is also a lot of work that needs to be done to every ajax call returning Json is:                             msg = $.ajax({ url: $('#ajaxGetSampleUrl').val(), dataType: 'json', type: 'POST', async: false, data: { name: theClass }, success: function(data, result) { if (!result) alert('Failure to retrieve the Sample Data.'); } }).responseText;   This should cover all the issues you may run into when upgrading. Let me kow if you run into any other ones.

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• Northwind now available on SQL Azure

  - by jamiet

  Two weeks ago I made available a copy of [AdventureWorks2012] on SQL Azure and published credentials so that anyone from the SQL community could connect up and experience SQL Azure, probably for the first time. One of the (somewhat) popular requests thereafter was to make the venerable Northwind database available too so I am pleased to say that as of right now, Northwind is up there too. You will notice immediately that all of the Northwind tables (and the stored procedures and views too) have been moved into a schema called [Northwind] – this was so that they could be easily differentiated from the existing [AdventureWorks2012] objects. I used an SQL Server Data Tools (SSDT) project to publish the schema and data up to this SQL Azure database; if you are at all interested in poking around that SSDT project then I have made it available on Codeplex for your convenience under the MS-PL license – go and get it from https://northwindssdt.codeplex.com/. Using SSDT proved particularly useful as it alerted me to some aspects of Northwind that were not compatible with SQL Azure, namely that five of the tables did not have clustered indexes: The beauty of using SSDT is that I am alerted to these issues before I even attempt a connection to SQL Azure. Pretty cool, no? Fixing this situation was of course very easy, I simply changed the following primary keys from being nonclustered to clustered: [PK_Region] [PK_CustomerDemographics] [PK_EmployeeTerritories] [PK_Territories] [PK_CustomerCustomerDemo]   If you want to connect up then here are the credentials that you will need: Server mhknbn2kdz.database.windows.net Database AdventureWorks2012 User sqlfamily Password sqlf@m1ly You will need SQL Server Management Studio (SSMS) 2008R2 installed in order to connect or alternatively simply use this handy website: https://mhknbn2kdz.database.windows.net which provides a web interface to a SQL Azure server. Do remember that hosting this database is not free so if you find that you are making use of it please help to keep it available by visiting Paypal and donating any amount at all to [email protected]. To make this easy you can simply hit this link and the details will be completed for you – all you have to do is login and hit the “Send” button. If you are already a PayPal member then it should take you all of about 20 seconds! I hope this is useful to some of you folks out there. Don’t forget that we also have more data up there than in the conventional [AdventureWorks2012], read more at Big AdventureWorks2012. @Jamiet  AdventureWorks on Azure - Provided by the SQL Server community, for the SQL Server community!

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• Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

  - by Tuula Fai

  The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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• Do we need to adopt a black-box asset our project is inheriting from its predecessor?

  - by Tom Anderson

  Our client has an eCommerce site which was developed by an in-house team, and is now showing its age. I work for a firm brought in as external contractors to build a replacement. Part of the current site is a Flash viewer applet which displays media about the product - zoom-able images, 360-degree views, movies, and so on. We need to show the same media the current site does, so we are simply reusing the viewer. The viewer is embedded on a page in the usual way, and told what media to show by means of an XML file it loads from our server, which is pretty simple for us to generate. We've got this working; it was pretty straightforward. But what else do we need to do? The thing is, as far as we're concerned, the viewer is a binary blob which is served from the client's content-distribution network. We embed it, feed it some XML, and it does its job, but we have no power over its internals. It's completely opaque to us - a black box. We can use it to do what it does, but we can't change it, so if we ever need to do something different, we're stuffed. We're building this site for the client, and when we're done, we'll hand it over for them to maintain. We won't be doing the maintenance ourselves. There's a small team within the client who are working as part of our team, and who will be the ones doing the maintenance. That team only includes one person from the team that built the old site, and it's not someone who knows the image viewer. The people who do know the image viewer are not slated to join our team when our system replaces theirs - they'll be moved to other projects. The documentation on the viewer is extremely thin, and as far as i know doesn't cover the internals at all. My worry is that if someone doesn't take some positive action, all knowledge of the internal workings of the viewer - even down to where the source code for it is - will be lost. It's possible it already has been. Is this something to worry about? If so, whose job is it to worry about it? What should they do about it once they've got worried?

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