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• Upcoming Carbon Tax in South Africa

  - by Evelyn Neumayr

  By Elena Avesani, Principal Product Strategy Manager, Oracle In 2012, the South Africa National Treasury announced the plan to impose a carbon tax to cut carbon emissions that are blamed for climate change. South Africa is ranked among the top 20 countries measured by absolute carbon dioxide emissions, with emissions per capita in the region of 10 metric tons per annum and over 90% of South Africa's energy produced by burning fossil fuels. The top 40 largest companies in the country are responsible for 207 million tons of carbon dioxide, directly emitting 20 percent of South Africa’s carbon output. The legislation, originally scheduled to be implemented from January 2015 to 31 December 2019, is now delayed to January 2016. It will levy a carbon tax of R120 (US$11) per ton of CO2, rising then by 10 percent a year until 2020, while all sectors bar electricity will be able to claim additional relief of at least 10 percent. The South African treasury proposed a 60 percent tax-free threshold on emissions for all sectors, including electricity, petroleum, iron, steel and aluminum. Oracle Environmental Accounting and Reporting (EA&R) supports these needs and guarantees consistency across organizations in how data is collected, retained, controlled, consolidated and used in calculating and reporting emissions inventory. EA&R also enables companies to develop an enterprise-wide data view that includes all 5 of the key sustainability categories: carbon emissions, energy, water, materials and waste. Thanks to its native integration with Oracle E-Business Suite and JD Edwards EnterpriseOne ERP Financials and Inventory Systems and the capability of capturing environmental data across business silos, Oracle Environmental Accounting and Reporting is uniquely positioned to support a strategic approach to carbon management that drives business value. Sources: Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} African Utility Week BDlive Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Implementing Service Level Agreements in Enterprise Manager 12c for Oracle Packaged Applications

  - by Anand Akela

  Contributed by Eunjoo Lee, Product Manager, Oracle Enterprise Manager. Service Level Management, or SLM, is a key tool in the proactive management of any Oracle Packaged Application (e.g., E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, Fusion Apps, etc.). The benefits of SLM are that administrators can utilize representative Application transactions, which are constantly and automatically running behind the scenes, to verify that all of the key application and technology components of an Application are available and performing to expectations. A single transaction can verify the availability and performance of the underlying Application Tech Stack in a much more efficient manner than by monitoring the same underlying targets individually. In this article, we’ll be demonstrating SLM using Siebel Applications, but the same tools and processes apply to any of the Package Applications mentioned above. In this demonstration, we will log into the Siebel Application, navigate to the Contacts View, update a contact phone record, and then log-out. This transaction exposes availability and performance metrics of multiple Siebel Servers, multiple Components and Component Groups, and the Siebel Database - in a single unified manner. We can then monitor and manage these transactions like any other target in EM 12c, including placing pro-active alerts on them if the transaction is either unavailable or is not performing to required levels. The first step in the SLM process is recording the Siebel transaction. The following screenwatch demonstrates how to record Siebel transaction using an EM tool called “OpenScript”. A completed recording is called a “Synthetic Transaction”. The second step in the SLM process is uploading the Synthetic Transaction into EM 12c, and creating Generic Service Tests. We can create a Generic Service Test to execute our synthetic transactions at regular intervals to evaluate the performance of various business flows. As these transactions are running periodically, it is possible to monitor the performance of the Siebel Application by evaluating the performance of the synthetic transactions. The process of creating a Generic Service Test is detailed in the next screenwatch. EM 12c provides a guided workflow for all of the key creation steps, including configuring the Service Test, uploading of the Synthetic Test, determining the frequency of the Service Test, establishing beacons, and selecting performance and usage metrics, just to name a few. The third and final step in the SLM process is the creation of Service Level Agreements (SLA). Service Level Agreements allow Administrators to utilize the previously created Service Tests to specify expected service levels for Application availability, performance, and usage. SLAs can be created for different time periods and for different Service Tests. This last screenwatch demonstrates the process of creating an SLA, as well as highlights the Dashboards and Reports that Administrators can use to monitor Service Test results. Hopefully, this article provides you with a good start point for creating Service Level Agreements for your E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, or Fusion Applications. Enterprise Manager Cloud Control 12c, with the Application Management Suites, represents a quick and easy way to implement Service Level Management capabilities at customer sites. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Google+ |  Newsletter

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• How much is a subscriber worth?

  - by Tom Lewin

  This year at Red Gate, we’ve started providing a way to back up SQL Azure databases and Azure storage. We decided to sell this as a service, instead of a product, which means customers only pay for what they use. Unfortunately for us, it makes figuring out revenue much trickier. With a product like SQL Compare, a customer pays for it, and it’s theirs for good. Sure, we offer support and upgrades, but, fundamentally, the sale is a simple, upfront transaction: we’ve made this product, you need this product, we swap product for money and everyone is happy. With software as a service, it isn’t that easy. The money and product don’t change hands up front. Instead, we provide a service in exchange for a recurring fee. We know someone buying SQL Compare will pay us $X, but we don’t know how long service customers will stay with us, or how much they will spend. How do we find this out? We use lifetime value analysis. What is lifetime value? Lifetime value, or LTV, is how much a customer is worth to the business. For Entrepreneurs has a brilliant write up that we followed to conduct our analysis. Basically, it all boils down to this equation: LTV = ARPU x ALC To make it a bit less of an alphabet-soup and a bit more understandable, we can write it out in full: The lifetime value of a customer equals the average revenue per customer per month, times the average time a customer spends with the service Simple, right? A customer is worth the average spend times the average stay. If customers pay on average $50/month, and stay on average for ten months, then a new customer will, on average, bring in $500 over the time they are a customer! Average spend is easy to work out; it’s revenue divided by customers. The problem comes when we realise that we don’t know exactly how long a customer will stay with us. How can we figure out the average lifetime of a customer, if we only have six months’ worth of data? The answer lies in the fact that: Average Lifetime of a Customer = 1 / Churn Rate The churn rate is the percentage of customers that cancel in a month. If half of your customers cancel each month, then your average customer lifetime is two months. The problem we faced was that we didn’t have enough data to make an estimate of one month’s cancellations reliable (because barely anybody cancels)! To deal with this data problem, we can take data from the last three months instead. This means we have more data to play with. We can still use the equation above, we just need to multiply the final result by three (as we worked out how many three month periods customers stay for, and we want our answer to be in months). Now these estimates are likely to be fairly unreliable; when there’s not a lot of data it pays to be cautious with inference. That said, the numbers we have look fairly consistent, and it’s super easy to revise our estimates when new data comes in. At the very least, these numbers give us a vague idea of whether a subscription business is viable. As far as Cloud Services goes, the business looks very viable indeed, and the low cancellation rates are much more than just data points in LTV equations; they show that the product is working out great for our customers, which is exactly what we’re looking for!

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• Test Drive for Partners on Oracle Endeca Information Discovery

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Specifically for Oracle Partners, this half-day hands-on workshop allows you to experience Information Discovery from Oracle in order to: Understand Information Discovery and how it compliments classic BI solutions Use Search and Guided Navigation to see how structured and unstructured information can be rapidly brought together to unlock hidden value Explore all of your data in any format and from any source including social media, market surveys and reports Lay the foundation for helping business users who need fast answers to new questions Experience the amazing performance of Endeca on Oracle's in memory Exalytics machine Agenda After an introduction to Oracle Endeca Information Discovery, follow a self-paced, supervised, hands-on tutorial where you will see how easy it is to: Use Guided Navigation and Search to explore structured and unstructured data Rapidly integrate new and changing data sources such as Social Media Build new Discovery user interfaces Rapidly respond to changing business needs and data environments And ask questions of Oracle's Business Analytics experts throughout When 14th March 2013, Registration 9:00 a.m. - finish by 1:00 p.m.      Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Register Now What: Oracle Endeca Information Discovery Test Drive Where: Oracle City Office, 1 South Place, London, EC2M 2RB

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• Oracle Executive Strategy Brief: Enterprise-Grade Cloud Applications

  - by B Shashikumar

  Cloud Computing has clearly evolved into one of the dominant secular trends in the industry. Organizations are looking to the cloud to change how they buy and consume IT. And its no longer about just lower up-front costs. The cloud promises to deliver greater agility and free up resources to focus on innovation versus running and maintaining systems. But are organizations actually realizing these benefits? The full promise of cloud is not being realized by customers who entrust their business to multiple niche cloud providers. While almost 9 out of 10 companies  expect more IT agility with cloud, only 47% are actually getting it (Source: 2011 State of Cloud Survey by Symantec). These niche cloud customers have also seen the promises of lower costs, efficiency gains, improved security, and compliance go unfulfilled. Having one cloud provider for customer relationship management (CRM) and another for human capital management (HCM), and then trying to glue these proprietary systems together while integrating to a back-office financial system can add to complexity and long-term costs. Completing a business process or generating an integrated report is cumbersome, and leverages incomplete data. Why can’t niche cloud providers deliver on the full promise of cloud? It’s simple: you still need to complete business processes. You still need reporting that enables you to take action using data from multiple systems. You still have to comply with SOX and other industry regulations. These requirements don’t go away just because you deploy in the cloud. Delivering lower up-front costs by enabling customers to buy software as a service (SaaS) is the easy part. To get real value that lasts longer than your quarterly report, it’s important to realize the benefits of cloud without compromising on functionality and while having the right level of control and flexibility. This is the true promise of cloud. Oracle’s cloud strategy centers around delivering the benefits of cloud—without compromise. We uniquely empower our customers with complete solutions and choice. From the richest functionality to integrated reporting and great user experience. It’s all available in the cloud. And it works not just with other Oracle cloud applications, but with your existing Oracle and third-party systems as well. This helps protect your current investments and extend their value as you journey to the cloud. We’ve made the necessary investments not only in our applications but also in the underlying technology that makes it all run—from the platform down to the hardware and operating system. We make it all. And we’ve engineered it to work together and be highly optimized for our customers, in the cloud. With Oracle enterprise-grade cloud applications, you get the benefits of cloud plus more power, more choice, and more confidence. Read more about how you can realize the true advantage of Cloud with Oracle Enterprise-grade Cloud applications in the Oracle Executive Strategy Brief here.  You can also attend an Oracle Cloud Conference event at a city near you. Register here. 

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• Cloud Adoption Challenges

  - by Herve Roggero

  Originally posted on: http://geekswithblogs.net/hroggero/archive/2013/11/07/cloud-adoption-challenges.aspxWhile cloud computing makes sense for most organizations and countless projects, I have seen customers significantly struggle with cloud adoption challenges. This blog post is not an attempt to provide a generic assessment of cloud adoption; rather it is an account of personal experiences in the field, some of which may or may not apply to your organization. Cloud First, Burst? In the rush to cloud adoption some companies have made the decision to redesign their core system with a cloud first approach. However a cloud first approach means that the system may not work anymore on-premises after it has been redesigned, specifically if the system depends on Platform as a Service (PaaS) components (such as Azure Tables). While PaaS makes sense when your company is in a position to adopt the cloud exclusively, it can be difficult to leverage with systems that need to work in different clouds or on-premises. As a result, some companies are starting to rethink their cloud strategy by designing for on-premises first, and modify only the necessary components to burst when needed in the cloud. This generally means that the components need to work equally well in any environment, which requires leveraging Infrastructure as a Service (IaaS) or additional investments for PaaS applications, or both.  What’s the Problem? Although most companies can benefit from cloud computing, not all of them can clearly identify a business reason for doing so other than in very generic terms. I heard many companies claim “it’s cheaper”, or “it allows us to scale”, without any specific metric or clear strategy behind the adoption decision. Other companies have a very clear strategy behind cloud adoption and can precisely articulate business benefits, such as “we have a 500% increase in traffic twice a year, so we need to burst in the cloud to avoid doubling our network and server capacity”. Understanding the problem being solved through by adopting cloud computing can significantly help organizations determine the optimum path and timeline to adoption. Performance or Scalability? I stopped counting the number of times I heard “the cloud doesn’t scale; our database runs faster on a laptop”.  While performance and scalability are related concepts, they are nonetheless different in nature. Performance is a measure of response time under a given load (meaning with a specific number of users), while scalability is the performance curve over various loads. For example one system could see great performance with 100 users, but timeout with 1,000 users, in which case the system wouldn’t scale. However another system could have average performance with 100 users, but display the exact same performance with 1,000,000 users, in which case the system would scale. Understanding that cloud computing does not usually provide high performance, but instead provides the tools necessary to build a scalable system (usually using PaaS services such as queuing and data federation), is fundamental to proper cloud adoption. Uptime? Last but not least, you may want to read the Service Level Agreement of your cloud provider in detail if you haven’t done so. If you are expecting 99.99% uptime annually you may be in for a surprise. Depending on the component being used, there may be no associated SLA at all! Other components may be restarted at any time, or services may experience failover conditions weekly ( or more) based on current overall conditions of the cloud service provider, most of which are outside of your control. As a result, for PaaS cloud environments (and to a certain extent some IaaS systems), applications need to assume failure and gracefully retry to be successful in the cloud in order to provide service continuity to end users. About Herve Roggero Herve Roggero, Windows Azure MVP, is the founder of Blue Syntax Consulting (http://www.bluesyntax.net). Herve's experience includes software development, architecture, database administration and senior management with both global corporations and startup companies. Herve holds multiple certifications, including an MCDBA, MCSE, MCSD. He also holds a Master's degree in Business Administration from Indiana University. Herve is the co-author of "PRO SQL Azure" and “PRO SQL Server 2012 Practices” from Apress, a PluralSight author, and runs the Azure Florida Association.

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• I.T. Chargeback : Core to Cloud Computing

  - by Anand Akela

  Contributed by Mark McGill Consolidation and Virtualization have been widely adopted over the years to help deliver benefits such as increased server utilization, greater agility and lower cost to the I.T. organization. These are key enablers of cloud, but in themselves they do not provide a complete cloud solution. Building a true enterprise private cloud involves moving from an admin driven world, where the I.T. department is ultimately responsible for the provisioning of servers, databases, middleware and applications, to a world where the consumers of I.T. resources can provision their infrastructure, platforms and even complete application stacks on demand. Switching from an admin-driven provisioning model to a user-driven model creates some challenges. How do you ensure that users provisioning resources will not provision more than they need? How do you encourage users to return resources when they have finished with them so that others can use them? While chargeback has existed as a concept for many years (especially in mainframe environments), it is the move to this self-service model that has created a need for a new breed of chargeback applications for cloud. Enabling self-service without some form of chargeback is like opening a shop where all of the goods are free. A successful chargeback solution will be able to allocate the costs of shared I.T. infrastructure based on the relative consumption by the users. Doing this creates transparency between the I.T. department and the consumers of I.T. When users are able to understand how their consumption translates to cost they are much more likely to be prudent when it comes to their use of I.T. resources. This also gives them control of their I.T. costs, as moderate usage will translate to a lower charge at the end of the month. Implementing Chargeback successfully create a win-win situation for I.T. and the consumers. Chargeback can help to ensure that I.T. resources are used for activities that deliver business value. It also improves the overall utilization of I.T. infrastructure as I.T. resources that are not needed are not left running idle. Enterprise Manager 12c provides an integrated metering and chargeback solution for Enterprise Manager Targets. This solution is built on top of the rich configuration and utilization information already available in Enterprise Manager. It provides metering not just for virtual machines, but also for physical hosts, databases and middleware. Enterprise Manager 12c provides metering based on the utilization and configuration of the following types of Enterprise Manager Target: Oracle VM Host Oracle Database Oracle WebLogic Server Using Enterprise Manager Chargeback, administrators are able to create a set of Charge Plans that are used to attach prices to the various metered resources. These plans can contain fixed costs (eg. $10/month/database), configuration based costs (eg. $10/month if OS is Windows) and utilization based costs (eg. $0.05/GB of Memory/hour) The self-service user provisioning these resources is then able to view a report that details their usage and helps them understand how this usage translates into cost. Armed with this information, the user is able to determine if the resources are delivering adequate business value based on what is being charged. Figure 1: Chargeback in Self-Service Portal Enterprise Manager 12c provides a variety of additional interfaces into this data. The administrator can access summary and trending reports. Summary reports allow the administrator to drill-down through the cost center hierarchy to identify, for example, the top resource consumers across the organization. Figure 2: Charge Summary Report Trending reports can be used for I.T. planning and budgeting as they show utilization and charge trends over a period of time. Figure 3: CPU Trend Report We also provide chargeback reports through BI Publisher. This provides a way for users who do not have an Enterprise Manager login (such as Line of Business managers) to view charge and usage information. For situations where a bill needs to be produced, chargeback can be integrated with billing applications such as Oracle Billing and Revenue Management (BRM). Further information on Enterprise Manager 12c’s integrated metering and chargeback: White Paper Screenwatch Cloud Management on OTN

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• Top 10 things I Learned this October

  - by rbewtra

  Last week, I attended the second largest IT conference. It was Gartner Symposium IT Expo held in Orlando, Florida. Earlier this month, I also had the opportunity to be part of the largest IT conference earlier in the month – Oracle Open World . Both were gatherings for senior IT professionals – CIOs, Senior IT  and Line of Business executives, and Developers. At both events, I learned a great deal about how companies are innovating and leveraging technology.  Here are my top 10 take-aways: #10.  Everyone is talking about Social, Mobile and Cloud  - Whether listening to Gartner discuss The Nexus of Forces or listening to Oracle’s Executive Vice President Hasan Rizvi deliver Oracle Fusion Middleware General Session  -- everyone is talking about Social, Mobile Cloud, and Information – Gartner, Oracle, our customers, partners, -- everyone.   #9. SOA is NOT dead, it is more important than ever before – it is an imperative!  #8. The big question around IT security is not “what will you do IF?” but “what will you do WHEN?” #7. General Colin Powell is an IT guy! Aside from having served as National Security Advisor, Chairman of the Joint Chiefs of Staff and as the U.S. Secretary of State. Gen Colin Powell was an inspirational speaker at the Gartner Symposium and it was clear he understands IT and the powerful impact it has on our society and our youth today. #6. Change will happen, we need to plan for it! #5. When everything is connected and just works, we have harnessed the power of technology. Middleware is at the heart of social, mobile and cloud. #4. Innovation is happening everywhere! Attending both IT events I was able to hear from companies of all sizes and across industries – including Tesco, Nike, Electronic Arts, Nintendo, International Speedway--  they all discussed how they are transforming their companies and their industries. #3. “One size fits all” strategy does not work instead it alienates IT and business. The PACE Layered Application Strategy is a framework that allows IT to have that Nexus of Forces conversation with the business. #2. To stay relevant, we need to hire the innovation workers, develop for that innovation layer. #1. My smartphone is the most valuable tool I own! Everyday with it, I am able to communicate via phone, email, text with family, friends, colleagues. I am able to look up directions to my hotel, make reservations at restaurants, view my calendar, take pictures, record messages, check in for flights and so much more…. I can never leave home without it. Look forward to catching up again soon! Additional Information Product Information on Oracle.com: Oracle Fusion Middleware Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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• Oracle????????(2013?7?)

  - by Steve He(???)

  ???? ?? ?? ???? ?? ????? ???????,??25??????5???Q&A??,????????????,???????,???????????,????????????????????? 7?11?14:00 ?? ?My Oracle Support????????? "?My Oracle Support??????"??????????????????Oracle??????????????????My Oracle Support??????????????????????????? ??????????My Oracle Support?????????,?????????????????????,????My Oracle Support???????,???????????????????:30??? 7?25?14:00 ?? WebLogic Server ????????????? ????WebLogic Server??????????,?????????1???????????????????WebLogic Server ????????????????????????????????? 7?17?14:00 ?? Exadata????: Diagnostic Assistant   ??Exadata???????Diagnostic Assistent (DA). ??????????????,????????????????,??ADR,RDA,OCM,Explorer? ?????????????: ????????,??Diagnostic Assistant?Exadata??????? ?????????????,????????????,????????????? 7?18?14:00 ?? E-Business Suite ?????? ????????????E-Business ???????????,??????????????? ?60???????????E-Business Suite???????????,????????????????DBA? 7?16?14:00 ?? ?????? My Oracle Support ??????????????????????,??? world clock.??????? Oracle ?????????????,??? note 603505.1 ????????????,??????????????(Mandarin)?????? Internet Explorer ??? My Oracle Support ????????????????? ?? ?? ?? ?? Oracle Support Best Practices(Oracle??????)(?) ???? ?? ?? GetProactive: Resolve Fast(??????)(?) ???? ?? ?? WebLogic GC & OutOfMemory Diagnostic(?) ????? ?? ?? Creating Customer Value ???? ?? ?? Oracle Support Basics ???? ?? ?? An Introduction to My Oracle Support ???? ?? ?? Service Request Management ???? ?? ?? Customer User Administration ???? ?? ?? Managing Favorite ???? ?? ?? Quick Search ???? ?? ?? Hot Topic Email ???? ?? ?? Patch and Update ???? ?? ?? Site Alert ???? ?? ?? Search and Browse Features in My Oracle Support ???? ?? ?? Why Use Configuration Manager In The My Oracle Support ???? ?? ?? Enterprise Manager 11g and My Oracle Support ???? ?? ?? Oracle Collaborative Support ???? ?? ?? How to Escalate a Service Request within Oracle Support ???? ?? ?? ????????,?? Support Training Community ??????????

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• Where to get working Sysinternals tools for Windows 2000?

  - by mihi

  Yes, I know Windows 2000 will run end-of-life in this year, but we still have a lot of Windows 2000 boxes we try to migrate but no idea if all of them can be migrated this year... Recently I downloaded a new Sysinternals Suite (most recent file date 2010-03-25) and noticed that some tools just do not work on Windows 2000 any longer, which makes troubleshooting a lot harder. I checked all the tools in the suite to check which tools do not work, and dug through to find older versions that do work, but I don't know if there are more recent ones (with fewer bugs) available. I did not find any way to download old versions from Sysinternals website. :-( So here is my list: Does not work Works ADExplorer.exe 1.30.0.0 ? Coreinfo.exe 2.00 ? disk2vhd.exe 1.5.0.0 ? livekd.exe 3.14 3.0 procdump.exe 1.72 ? Procmon.exe 2.8 (Frequent crashes) Filemon/Regmon 7.04 ShellRunas.exe 1.01 ? vmmap.exe 2.62 2.2 ZoomIt.exe 4.1 1.21 If you know of any more recent versions (preferrably with download links) that work on Windows 2000, or an official download link for older versions, it would be highly appreciated.

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• ipmi - can't ping or remotely connect

  - by Fidel

  I've tried configuring the IPMI controller to accept remote connections, but I can't even ping it. Here is it status: #/usr/local/bin/ipmitool lan print 2 Set in Progress : Set Complete Auth Type Support : NONE PASSWORD Auth Type Enable : Callback : : User : NONE PASSWORD : Operator : PASSWORD : Admin : PASSWORD : OEM : IP Address Source : Static Address IP Address : 192.168.1.112 Subnet Mask : 255.255.255.0 MAC Address : 00:a0:a5:67:45:25 IP Header : TTL=0x40 Flags=0x40 Precedence=0x00 TOS=0x10 BMC ARP Control : ARP Responses Enabled, Gratuitous ARP Enabled Gratituous ARP Intrvl : 8.0 seconds Default Gateway IP : 192.168.1.1 Default Gateway MAC : 00:00:00:00:00:00 802.1q VLAN ID : Disabled 802.1q VLAN Priority : 0 RMCP+ Cipher Suites : 0,1,2,3 Cipher Suite Priv Max : uaaaXXXXXXXXXXX : X=Cipher Suite Unused : c=CALLBACK : u=USER : o=OPERATOR : a=ADMIN : O=OEM # /usr/local/bin/ipmitool user list 2 ID Name Enabled Callin Link Auth IPMI Msg Channel Priv Limit 1 true false true true USER 2 admin true false true true ADMINISTRATOR # /usr/local/bin/ipmitool channel getaccess 2 2 Maximum User IDs : 5 Enabled User IDs : 2 User ID : 2 User Name : admin Fixed Name : No Access Available : callback Link Authentication : enabled IPMI Messaging : enabled Privilege Level : ADMINISTRATOR # /usr/local/bin/ipmitool channel info 2 Channel 0x2 info: Channel Medium Type : 802.3 LAN Channel Protocol Type : IPMB-1.0 Session Support : multi-session Active Session Count : 0 Protocol Vendor ID : 7154 Volatile(active) Settings Alerting : disabled Per-message Auth : disabled User Level Auth : disabled Access Mode : always available Non-Volatile Settings Alerting : disabled Per-message Auth : disabled User Level Auth : disabled Access Mode : always available # /usr/local/bin/ipmitool chassis status System Power : on Power Overload : false Power Interlock : inactive Main Power Fault : false Power Control Fault : false Power Restore Policy : unknown Last Power Event : Chassis Intrusion : inactive Front-Panel Lockout : inactive Drive Fault : false Cooling/Fan Fault : false # arp Address HWtype HWaddress Flags Mask Iface 192.168.1.112 ether 00:A0:A5:67:45:25 C bond0 # /usr/local/bin/ipmitool -I lan -H 192.168.1.112 -U admin -P admin chassis power status Error: Unable to establish LAN session Unable to get Chassis Power Status In summary. It exists on the ARP list so arp's are being broadcast. I can't ping it and can't connect to it. Can anyone spot any glaring mistakes in the configuration? Many thanks, Fidel

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• Outlook Signature Broken in Entourage

  - by Eric J.

  Some of our company uses Windows with Outlook 2010, and the rest use Mac with Entourage. When our standard signature line is included in an email that goes to Entourage, the result does not display correctly. It appears that Entourage is mangling the HTML. My working theory is that Entourage encounters inline CSS styles it does not know about and stops processing styles, but I'm really not sure. Question: How can I enter a signature into Outlook 2010 that will render correctly in Entourage? For example, can I specify somehow the exact HTML to use? Here's an example of how the HTML is being changed. Original on Outlook, as received by another Outlook client: <span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"; color:#1785C5'>My Company<br> </span></b><span class=apple-style-span><span style='font-size:9.0pt; font-family:"Century Gothic","sans-serif";color:#666666'>123 Main St.</span></span><span class=apple-style-span><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"; color:#AFAFAF'>&nbsp;</span></span><span class=apple-style-span><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#666666'>Suite 100</span></span> Note the use of spans, color #1785C5 and color #666666. Same original email, as displayed in an Entourage client: <span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br> <span style='color:#656565'>My Company<br> 123 Main St Suite 100<br> </span> Note the use of br tags rather than spans, and the color #656565.

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• Relaying to tech "support" that computer is actually broken.

  - by Sion

  First some background: I have a Dell Inspiron 15R M050, it is still under the Dell limited warranty and the Best Buy Extended warranty. I am currently dual booting Debian Squeeze and Windows 7, the only reason I go into Windows is to play video games specifically steam games. Issue: When I play my games in Windows I am capable of playing for anywhere from 5 minutes to 2 hours before I suffer a hard-lock. I cannot alt-tab, ctrl-alt-delete, ctrl-shift-escape do anything for 2-3 minutes. After this hard-lock period everything runs fine, I can continue the game for probably another hour at least before I suffer another lock. Games: Borderlands, Splinter Cell: Chaos Theory, Starcraft 2, Garrys Mod What I have tried: Running the diagnostic suite in the dell bios, restoring the OEM Windows recovery partition on the HD, fresh installing Windows 7 Professional, updating BIOS, Calling tech support and having them run a software Hardware Diagnostics suite. The question: I think from the research that I have performed that it might be a lack of thermal paste on the CPU, would I be able to go to Best Buy and have them do a hardware diagnostic from the hardware level then have them be able to tell Dell that there is a hardware issue? Or would there be a different problem?

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• Running Flash on a headless Solaris box

  - by Marty Pitt

  Our build server is a Solaris box, and I'm trying to run a suite of FlexUnit tests as part of the automated build process. This works by compiling a swf movie with a suite of automated unit tests. The build script launches this movie, which automatically begins running the tests. Results of each test are sent back to the launching script across a port, and written out to a local xml file. Once the tests are completed, the movie closes down, and the build script interrogates the results to see if all the tests passed. The FlexUnit wiki provides information about how to to acheive this on a Unix server, by using Xvnc to provide a virtual space for the flash movie to run its tests in. I've provided this information through to our sys admin team, (along with the link to the article), and I've been told that because this is a Solaris box, we can't use that approach - Xvnc isn't supported on Solaris. Unfortunately, I know very little about servers, *nix vs Solaris, or Xvnc. Can someone please provide some advice about how we can achieve the same outcome on a Solaris box?

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• Refresh UltraGrid's GroupBy Sort on child bands when ListChanged?

  - by Idriss

  I am using Infragistics 2009 vol 1. My UltraGrid is bound to a BindingList of business objects "A" having themself a BindingList property of business objects "B". It results in having two bands: one named "BindingList`1", the other one "ListOfB" thanks to the currency manager. I would like to refresh the GroupBy sort of the grid whenever a change is performed on the child band through the child business object and INotifyPropertyChange. If I group by a property in the child band which is a boolean (let's say "Active") and I subscribe to the event ListChanged on the bindinglist datasource with this event handler: void Grid_ListChanged(object sender, ListChangedEventArgs e) { if (e.ListChangedType == ListChangedType.ItemChanged) { string columnKey = e.PropertyDescriptor.Name; if (e.PropertyDescriptor.PropertyType.Name == "BindingList`1") { ultraGrid.DisplayLayout.Bands[columnKey].SortedColumns.RefreshSort(true); } else { UltraGridBand band = ultraGrid.DisplayLayout.Bands[0]; UltraGridColumn gc = band.Columns[columnKey]; if (gc.IsGroupByColumn || gc.SortIndicator != SortIndicator.None) { band.SortedColumns.RefreshSort(true); } ColumnFilter cf = band.ColumnFilters[columnKey]; if (cf.FilterConditions.Count > 0) { ultraGrid.DisplayLayout.RefreshFilters(); } } } } the band.SortedColumns.RefreshSort(true) is called but It gives unpredictable results in the groupby area when the property Active is changed in the child band: if one object out of three actives becomes inactive it goes from: Active : True (3 items) To: Active : False (3 items) Instead of (which is the case when I drag the column back and forth to the group by area) Active : False (1 item) Active : True (2 items) Am I doing something wrong? Is there a way to restore the expanded state of the rows when performing a RefreshSort(true); ?

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• EF 4, POCO and AddOrUpdate

  - by Eric J.

  I'm trying to create a method on an EF 4 POCO repository called AddOrUpdate. The idea is that the business layer can pass in a POCO object and the persistence framework will add the object if it is new (not yet in the database), else will update the database (once SaveChanges() is called) with the new value. This is similar to some other questions I have asked about EF, but I'm only about 80% there in understanding this so please forgive partial duplication. The part I'm missing is how to update the object graph in my ObjectContext/associated ObjectSet for the passed-in business object once I have determined that the business object indeed already exists in the database (and now has been loaded thanks to TryGetObjectByKey). ApplyCurrentValues sounds sort of like what I want, but it only copies scalar values and doesn't seem intended to update the object graph in the ObjectContext/ObjectSet. Because of my particular use case I don't care about concurrency right now. public void AddOrUpdate(BO biz) { object obj; EntityKey ek = Ctx.CreateEntityKey(mySetName, biz); bool found = Ctx.TryGetObjectByKey(ek, out obj); if (found) { // How do I do what this method name implies? Biz is a parent with children. mySet.TellTheSetToUpdateThisObject(biz); } else { mySet.AddObject(biz); } Ctx.DetectChanges(); }

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• A couple of questions on exceptions/flow control and the application of custom exceptions

  - by dotnetdev

  1) Custom exceptions can help make your intentions clear. How can this be? The intention is to handle or log the exception, regardless of whether the type is built-in or custom. The main reason I use custom exceptions is to not use one exception type to cover the same problem in different contexts (eg parameter is null in system code which may be effect by an external factor and an empty shopping basket). However, the partition between system and business-domain code and using different exception types seems very obvious and not making the most of custom exceptions. Related to this, if custom exceptions cover the business exceptions, I could also get all the places which are sources for exceptions at the business domain level using "Find all references". Is it worth adding exceptions if you check the arguments in a method for being null, use them a few times, and then add the catch? Is it a realistic risk that an external factor or some other freak cause could cause the argument to be null after being checked anyway? 2) What does it mean when exceptions should not be used to control the flow of programs and why not? I assume this is like: if (exceptionVariable != null) { } Is it generally good practise to fill every variable in an exception object? As a developer, do you expect every possible variable to be filled by another coder?

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• Thrift,.NET,Cassandra - Is this is right combination?

  - by Vadi

  I've been evaluating technology stack for developing a social network based application. Below are the stack I think could well suitable for this application type of application: GUI -- ASP.NET MVC, Flash (Flex) Business Services -- Thrift based services One of the advantage of using Thrift is to solve scaling problems that will come in future when the user base increases rapidly. All the business logic can be exposed as a services using REST,JSON etc., This also allows us to go with C++ or Erlang based services when situation demands. Database -- mySQL, CasSandara mySQL can be used for storing the data which needs to be persisted. Cassandara will be used for storing global identifiers to the persisted data. Since Cassandara is also very good at scaling by introducing more nodes this will leverage Thrift based services as well. And also there is native support between Cassandara and Thrift Cache Server -- Memcached Any requests from Business Services will only talk to Memcached if any non-dirty data is required, otherwise there will be some background jobs that will invalidate the cache from database. The question is: Is the Thrift which is open-sourced one is production-ready? Is it the right stack for services layer to choose when the application (GUI) is primarily gets developed in ASP.NET and DB is mysql? Is there any other caveats that anyone here experienced? One of the main objective behind this stack is to easily scale up with more nodes and also this helps us to use Linux boxes, it will reduce our cost significantly Thoughts please ..

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• WCF Service Layer in n-layered application: performance considerations

  - by Marconline

  Hi all. When I went to University, teachers used to say that in good structured application you have presentation layer, business layer and data layer. This is what I heard for more than 5 years. When I started working I discovered that this is true but sometimes is better to have more than just three layers. Two or three days ago I discovered this article by John Papa that explain how to use Entity Framework in layered application. According to that article you should have: UI Layer and Presentation Layer (Model View Pattern) Service Layer (WCF) Business Layer Data Access Layer Service Layer is, to me, one of the best ideas I've ever heard since I work. Your UI is then completely "diconnected" from Business and Data Layer. Now when I went deeper by looking into provided source code, I began to have some questions. Can you help me in answering them? Question #0: is this a good enterpise application template in your opinion? Question #1: where should I host the service layer? Should it be a Windows Service or what else? Question #2: in the source code provided the service layer expose just an endpoint with WSHttpBinding. This is the most interoperable binding but (I think) the worst in terms of performances (due to serialization and deserializations of objects). Do you agree? Question #3: if you agree with me at Question 2, which kind of binding would you use? Looking forward to hear from you. Have a nice weekend! Marco

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• Accounting System for Winforms / SQL Server applications

  - by Craig L

  If you were going to write a vertical market C# / WinForms / SQL Server application and needed an accounting "engine" for it, what software package would you chose ? By vertical market, I mean the application is intended to solve a particular set of business problems, not be a generic accounting application. Thus the value add of the program is the 70% of non-accounting related functionality present in the finished product. The 30% of accounting functionality is merely to enable the basic accounting needs of the business. I said all that to lead up to this: The accounting engine needs to be a royalty-free runtime license and not super expensive. I've found a couple C#/SQL Server accounting apps that can be had with source code and a royalty free run time for $150k+ and that would be fine for greenfield development funded by a large bankroll, but for smaller apps, that sort of capital outlay isn't feasible. Something along the lines of $5k to $15k for a royalty-free runtime would be more reasonable. Open-source would be even better. By accounting engine, I mean something that takes care of at a minimum: General Ledger Invoices Statements Accounts Receivable Payments / Credits Basically, an accounting engine should be something that lets the developer concentrate on the value added (industry specific business best practices / processes) part of the solution and not have to worry about how to implement the low level details of a double entry accounting system. Ideally, the accounting engine would be something that is licensed on a royalty free run-time basis. Suggestions, please ?

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• General N-Tier Architecture Question

  - by whatispunk

  In an N-Tier app you're supposed to have a business logic layer and a data access layer. Is it bad to simply have two assemblies: BusinessLogicLayer.dll and DataAccessLayer.dll to handle all this logic? How do you actually represent these layers. It seems silly, the way I've seen it, to have a BusinessLogic class library containing classes like: CustomerBusinessLogic.cs, OrderBusinessLogic.cs, etc. each calling their appropriately named cousin in the DataAccessLayer class library, i.e. CustomerDataAccess.cs, OrderDataAccess.cs. I want to create a web app using MVP and it doesn't seem so cut and dry as this. There are lots of opinions about where the business logic is supposed to be put in MVP and I'm not sure I've found a really great answer yet. I want this project to be easily testable, and I am trying to adhere to TDD methodologies as best I can. I intend to use MSTest and Rhino Mocks for testing. I was thinking of something like the following for my architecture: I'd use LINQ-To-SQL to talk to the database. WCF services to define data contract interfaces for the business logic layer. Then use MVP with ASP.NET Forms for the UI/BLL. Now, this isn't the start of this project, most of the LINQ stuff is already done, so its stuck. The WCF service would replace the existing DataAccessLayer assembly and the UI/BLL would replace the BusinessLogicLayer assembly etc. This sort of makes sense in my head, but its getting really late. Anyone that's traveled down this path have any guidance? Good links? Warnings? Thanks!

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• How to force c# binary int division to return a double?

  - by Wayne

  How to force double x = 3 / 2; to return 1.5 in x without the D suffix or casting? Is there any kind of operator overload that can be done? Or some compiler option? Amazingly, it's not so simple to add the casting or suffix for the following reason: Business users need to write and debug their own formulas. Presently C# is getting used like a DSL (domain specific language) in that these users aren't computer science engineers. So all they know is how to edit and create a few types of classes to hold their "business rules" which are generally just math formulas. But they always assume that double x = 3 / 2; will return x = 1.5 however in C# that returns 1. A. they always forget this, waste time debugging, call me for support and we fix it. B. they think it's very ugly and hurts the readability of their business rules. As you know, DSL's need to be more like natural language. Yes. We are planning to move to Boo and build a DSL based on it but that's down the road. Is there a simple solution to make double x = 3 / 2; return 1.5 by something external to the class so it's invisible to the users? Thanks! Wayne

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• How to force c# binary int division to return a double?

  - by Wayne

  How to force double x = 3 / 2; to return 1.5 in x without the D suffix or casting? Is there any kind of operator overload that can be done? Or some compiler option? Amazingly, it's not so simple to add the casting or suffix for the following reason: Business users need to write and debug their own formulas. Presently C# is getting used like a DSL (domain specific language) in that these users aren't computer science engineers. So all they know is how to edit and create a few types of classes to hold their "business rules" which are generally just math formulas. But they always assume that double x = 3 / 2; will return x = 1.5 however in C# that returns 1. A. they always forget this, waste time debugging, call me for support and we fix it. B. they think it's very ugly and hurts the readability of their business rules. As you know, DSL's need to be more like natural language. Yes. We are planning to move to Boo and build a DSL based on it but that's down the road. Is there a simple solution to make double x = 3 / 2; return 1.5 by something external to the class so it's invisible to the users? Thanks! Wayne

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• Should the entity framework + self tracking entities be saving me time

  - by sipwiz

  I've been using the entity framework in combination with the self tracking entity code generation templates for my latest silverlight to WCF application. It's the first time I've used the entity framework in a real project and my hope was that I would save myself a lot of time and effort by being able to automatically update the whole data access layer of my project when my database schema changed. Happily I've found that to be the case, updating my database schema by adding a new table, changing column names, adding new columns etc. etc. can be propagated to my business object classes by using the update from database option on the entity framework model. Where I'm hurting is the CRUD operations within my WCF service in response to actions on my Silverlight client. I use the same self tracking entity framework business objects in my Silverlight app but I find I'm continually having to fight against problems such as foreign key associations not being handled correctly when updating an object or the change tracker getting confused about the state of an object at the Silverlight end and the data access operation within the WCF layer throwing a wobbly. It's got to a point where I have now spent more time dealing with this quirks than I have on my previous project where I used Linq-to-SQL as the starting point for rolling my own business objects. Is it just me being hopeless or is the self tracking entities approach something that should be avoided until it's more mature?

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• Authenticated WCF: Getting the Current Security Context

  - by bradhe

  I have the following scenario: I have various user's data stored in my database. This data was entered via a web app. We'd like to expose this data back to the user over a web service so that they can integrate their data with their applications. We would also like to expose some business logic over these services. As such we do not want to use OData. This is a multi-tenant application so I only want to expose their data back to them and not other users. Likewise, the business logic we expose should be relative to the authenticated user. I would like let the user use an OASIS scheme to authenticate with the web service -- WCF already allows for this out of the box as far as I understand -- or perhaps we can issue them certificates to authenticate with. That bit hasn't really been worked out yet. Here is a bit of pseudo-code of how I envision this would work within the service: function GetUsersData(id) var user := Lookup User based on Username from Auth Context var data := Get Data From Repository based on "user" return data end function For the business logic scenario I think it would look something like this: function PerformBusinessLogic(someData) var user := Lookup User based on Username from Auth Context var returnValue := Perform some logic based on supplied data return returnValue end function The hard bit here is getting the current username (or cert info in the cert scenario) that the user authenticated with! Does WCF even enable this scenario? If not would WSE3 enable this? Thanks,

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