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  • Welcome to Jackstown

    - by fatherjack
    I live in a small town, the population count isn't that great but let me introduce you to some of the population. We'll start with Martin the Doc, he fixes up anything that gets poorly, so much so that he could be classed as the doctor, the vet and even the garage mechanic. He's got a reputation that he can fix anything and that hasn't been proved wrong yet. He's great friends with Brian (who gets called "Brains") the teacher who seems to have a sound understanding of any topic you care to pass his way. If he isn't sure he tells you and then goes to find out and comes back with a full answer real quick. Its good to have that sort of research capability close at hand. Brains is also great at encouraging anyone who needs a bit of support to get them up to speed and working on their jobs. Steve sees Brains regularly, that's because he is the librarian, he keeps all sorts of reading material and nowadays there's even video to watch about any topic you like. Steve keeps scouring all sorts of places to get the content that's needed and he keeps it in good order so that what ever is needed can be found quickly. He also has to make sure that old stuff gets marked as probably out of date so that anyone reading it wont get mislead. Over the road from him is Greg, he's the town crier. We don't have a newspaper here so Greg keeps us all informed of what's going on "out of town" - what new stuff we might make use of and what wont work in a small place like this. If we are interested he goes ahead and gets people in to demonstrate their products  and tell us about the details. Greg is pretty good at getting us discounts too. Now Greg's brother Ian works for the mayors office in the "waste management department" nowadays its all about the recycling but he still has to make sure that the stuff that cant be used any more gets disposed of properly. It depends on the type of waste he's dealing with that decides how it need to be treated and he has to know a lot about the different methods and when to use which ones. There are two people that keep the peace in town, Brent is the detective, investigating wrong doings and applying justice where necessary and Bart is the diplomat who smooths things over when any people have a dispute or disagreement. Brent is meticulous in his investigations and fair in the way he handles any situation he finds. Discretion is his byword. There's a rumour that Bart used to work for the United Nations but what ever his history there is no denying his ability to get apparently irreconcilable parties working together to their combined benefit. Someone who works closely with Bart is Brad, he is the translator in town. He has several languages that he can converse in but he can also explain things from someone's point of view or  and make it understandable to someone else. To keep things on the straight and narrow from a legal perspective is Ben the solicitor, making sure we all abide by the rules.Two people who make for an interesting evening's conversation if you get them together are Aaron and Grant, Aaron is the local planning inspector and Grant is an inventor of some reputation. Anything being constructed around here needs Aarons agreement. He's quite flexible in his rules though; if you can justify what you want to do with solid logic but he wont stand for any development going on without his inclusion. That gets a demolition notice and there's no argument. Grant as I mentioned is the inventor in town, if something can be improved or created then Grant is your man. He mainly works on his own but isnt averse to getting specific advice and assistance from specialist from out of town if they can help him finish his creations.There aren't too many people left for you to meet in the town, there's Rob, he's an ex professional sportsman. He played Hockey, Football, Cricket, you name it. He was in his element as goal keeper / wicket keeper and that shows in his personal life. He just goes about his business and people often don't even know that he's helped them. Really low profile, doesn't get any glory but saves people from lots of problems, even disasters on occasion. There goes Neil, he's a bit of an odd person, some people say he's gifted with special clairvoyant powers, personally I think he's got his ear to the ground and knows where to find out the important news as soon as its made public. Anyone getting a visit from Neil is best off to follow his advice though, he's usually spot on and you wont be caught by surprise if you follow his recommendations – wherever it comes from.Poor old Andrew is the last person to introduce you to. Andrew doesn't show himself too often but when he does it seems that people find a reason to blame him for their problems, whether he had anything to do with their predicament or not. In all honesty, without fail, and to his great credit, he takes it in good grace and never retaliates or gets annoyed when he's out and about.  It pays off too as its very often the case that those who were blaming him recently suddenly find they need his help and they readily forget the issues pretty rapidly.And then there's me, what do I do in town? Well, I'm just a DBA with a lot of hats. (Jackstown Pop. 1)

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  • So you want a French Site?

    - by juanlarios
    I thought I would write a quick write up of how to create a french site in SharePoint 2007. I'm not talking about a Variation but just a plain French Site from the ground up. There were some gotchas that I felt were worth blogging about. First:  go to Microsoft Telnet Article and follow the install instructions. Make sure that when you get to the download page that you select "French" as part of the drop down and you download and install the right language pack. I noticed that if you did not click the "change" button enven though I selected the 'french' language pack, it reverted back to the english language pack.   Second: You will notice a couple of things. When you go to central admin you will see the following:    Now you can pick between french site or english. You will get this if you install other language packs and they will be listed in the drop down. You will notice that you now have french headings and frech listings of sites. You see "Publishing" as a heading because I have a custom site definition that I deployed as a french site. Third: As you start navigating around and trying to create document libraries or sites you will start getting errors. Errors like the following: "Cannot make a cache safe URL for "SelectorControls.js", file not found. Please verify that the file exists under the layouts directory. " Troubleshoot issues with Windows SharePoint Services. Once you resolve the issue with this "js" file, you will find that there are other js files that are missing. The only problem is that if you are not fluent in French or the language you are trying to deploy, Well, you'll have a tough time understanding error messages as they will all be in the new language you are trying to deploy. So let's just talk about what happened when you installed the language pack. In the 12 Hive:  12/Template    you will now see a 1033 folder and a 1036 folder. The 1036 folder is the folder that was created and added as part of the language pack. What the above error is saying is that now that it's looking at the 1036 folder, well, it's missing some files. The nice thing is that these files are included in the 1033 folder (which is the English Language Pack). Simply copy and paste the controls from the one folder to the other. There will be more than one conflict so you will have to move serveral controls over. Can't remember how many but simply add them as error messages come up. I had to add some navigation controls and some content selectors.   Now that's all that you need to install the Frech Language pack anc reate site collections that are entirely in a another language. Do not mistake this with Variations, where you can have multiple language sites. For those of you doing a little bit extra with this, let me share what I was doing extra and what I needed to get it working for me. I had had a custom site definition which was obviously not showing up in my selection of french sites. I was under the impression that all sites in English would show up in french and that the sites were simply routed to a new Resource file for french content. And that is the case but there is a little extra that needs to be done if you have a custom site definition deployed:  First: Under hive 12/Template/1033/XML  there is a listing of site definition files that are deployed to the English side of things. If you navigate to 12/Template/1036/XML  and open one of the site definitions you will see that they are similar and reference the existing site definitions installed on the server, except that they have some french added to descriptions and names. Simply copy the xml file of your custom template to the 1036 folder to have it show up as a selection when you select French as the dropdown entry when create a site colleciton. You can go ahead and change the description and name to suit the language it's under.    Second: As part of my site definition, I packaed up several list templates, that were saved as STP files. When you navigate to the list template listing, well, the templates are for English sites, not French so I cannot create document libraries based on the template. What now? well here comes KWIzCom to the rescue! They seem to have put out a "STP language converter" where you can take a site template or list template and convert it to any target language you are after. It's a free download, Use it and you're good to go.  One thing I will mention is that when I convereted the English documents I whent ahead and converted them to French-Canadien. And it didn't work! so I finally figured out that the French Version it was expecting in the french site was "French-France". Don't know why that is, it's just what needs to be done to get that working. When I did that, I was able to use the List templates that I created in the English site for the French Site.   Hope it helps , good luck!

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  • MySQL Connect 9 Days Away – Optimizer Sessions

    - by Bertrand Matthelié
    72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Following my previous blog post focusing on InnoDB talks at MySQL Connect, let us review today the sessions focusing on the MySQL Optimizer: Saturday, 11.30 am, Room Golden Gate 6: MySQL Optimizer Overview—Olav Sanstå, Oracle The goal of MySQL optimizer is to take a SQL query as input and produce an optimal execution plan for the query. This session presents an overview of the main phases of the MySQL optimizer and the primary optimizations done to the query. These optimizations are based on a combination of logical transformations and cost-based decisions. Examples of optimization strategies the presentation covers are the main query transformations, the join optimizer, the data access selection strategies, and the range optimizer. For the cost-based optimizations, an overview of the cost model and the data used for doing the cost estimations is included. Saturday, 1.00 pm, Room Golden Gate 6: Overview of New Optimizer Features in MySQL 5.6—Manyi Lu, Oracle Many optimizer features have been added into MySQL 5.6. This session provides an introduction to these great features. Multirange read, index condition pushdown, and batched key access will yield huge performance improvements on large data volumes. Structured explain, explain for update/delete/insert, and optimizer tracing will help users analyze and speed up queries. And last but not least, the session covers subquery optimizations in Release 5.6. Saturday, 7.00 pm, Room Golden Gate 4: BoF: Query Optimizations: What Is New and What Is Coming? This BoF presents common techniques for query optimization, covers what is new in MySQL 5.6, and provides a discussion forum in which attendees can tell the MySQL optimizer team which optimizations they would like to see in the future. Sunday, 1.15 pm, Room Golden Gate 8: Query Performance Comparison of MySQL 5.5 and MySQL 5.6—Øystein Grøvlen, Oracle MySQL Release 5.6 contains several improvements in the query optimizer that create improved performance for complex queries. This presentation looks at how MySQL 5.6 improves the performance of many of the queries in the DBT-3 benchmark. Based on the observed improvements, the presentation discusses what makes the specific queries perform better in Release 5.6. It describes the relevant new optimization techniques and gives examples of the types of queries that will benefit from these techniques. Sunday, 4.15 pm, Room Golden Gate 4: Powerful EXPLAIN in MySQL 5.6—Evgeny Potemkin, Oracle The EXPLAIN command of MySQL has long been a very useful tool for understanding how MySQL will execute a query. Release 5.6 of the MySQL database offers several new additions that give more-detailed information about the query plan and make it easier to understand at the same time. This presentation gives an overview of new EXPLAIN features: structured EXPLAIN in JSON format, EXPLAIN for INSERT/UPDATE/DELETE, and optimizer tracing. Examples in the session give insights into how you can take advantage of the new features. They show how these features supplement and relate to each other and to classical EXPLAIN and how and why the MySQL server chooses a particular query plan. You can check out the full program here as well as in the September edition of the MySQL newsletter. Not registered yet? You can still save US$ 300 over the on-site fee – Register Now!

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  • SUPINFO International University in Mauritius

    Since a while I'm considering to pick up my activities as a student and I'd like to get a degree in Computer Science. Personal motivation I mean after all this years as a professional software (and database) developer I have the personal urge to complete this part of my education. Having various certifications by Microsoft and being awarded as an Microsoft Most Valuable Professional (MVP) twice looks pretty awesome on a resume but having a "proper" degree would just complete my package. During the last couple of years I already got in touch with C-SAC (local business school with degree courses), the University of Mauritius and BCS, the Chartered Institute for IT to check the options to enroll as an experienced software developer. Quite frankly, it was kind of alienating to receive that feedback: Start from scratch! No seriously? Spending x amount of years to sit for courses that might be outdated and form part of your daily routine? Probably being in an awkward situation in which your professional expertise might exceed the lecturers knowledge? I don't know... but if that's path to walk... Well, then I might have to go for it. SUPINFO International University Some weeks ago I was contacted by the General Manager, Education Recruitment and Development of Medine Education Village, Yamal Matabudul, to have a chat on how the local IT scene, namely the Mauritius Software Craftsmanship Community (MSCC), could assist in their plans to promote their upcoming campus. Medine went into partnership with the French-based SUPINFO International University and Mauritius will be the 36th location world-wide for SUPINFO. Actually, the concept of SUPINFO is very likely to the common understanding of an apprenticeship in Germany. Not only does a student enroll into the programme but will also be placed into various internships as part of the curriculum. It's a big advantage in my opinion as the person stays in touch with the daily procedures and workflows in the real world of IT. Statements like "We just received a 'crash course' of information and learned new technology which is equivalent to 1.5 months of lectures at the university" wouldn't form part of the experience of such an education. Open Day at the Medine Education Village Last Saturday, Medine organised their Open Day and it was the official inauguration of the SUPINFO campus in Mauritius. It's now listed on their website, too - but be warned, the site is mainly in French language although the courses are all done in English. Not only was it a big opportunity to "hang out" on the campus of Medine but it was great to see the first professional partners for their internship programme, too. Oh, just for the records, IOS Indian Ocean Software Ltd. will also be among the future employers for SUPINFO students. More about that in an upcoming blog entry. Open Day at Medine Education Village - SUPINFO International University in Mauritius Mr Alick Mouriesse, President of SUPINFO, arrived the previous day and he gave all attendees a great overview of the roots of SUPINFO, the general development of the educational syllabus and their high emphasis on their partnerships with local IT companies in order to assist their students to get future jobs but also feel the heartbeat of technology live. Something which is completely missing in classic institutions of tertiary education in Computer Science. And since I was on tour with my children, as usual during weekends, he also talked about the outlook of having a SUPINFO campus in Mauritius. Apart from the close connection to IT companies and providing internships to students, SUPINFO clearly works on an international level. Meaning students of SUPINFO can move around the globe and can continue their studies seamlessly. For example, you might enroll for your first year in France, then continue to do 2nd and 3rd year in Canada or any other country with a SUPINFO campus to earn your bachelor degree, and then live and study in Mauritius for the next 2 years to achieve a Master degree. Having a chat with Dale Smith, Expand Technologies, after his interesting session on Technological Entrepreneurship - TechPreneur More questions by other craftsmen of the Mauritius Software Craftsmanship Community And of course, this concept works in any direction, giving Mauritian students a huge (!) opportunity to live, study and work abroad. And thanks to this, Medine already announced that there will be new facilities near Cascavelle to provide dormitories and other facilities to international students coming to our island. Awesome! Okay, but why SUPINFO? Well, coming back to my original statement - I'd like to get a degree in Computer Science - SUPINFO has a process called Validation of Acquired Experience (VAE) which is tailor-made for employees in the field of IT, and allows you to enroll in their course programme. I already got in touch with their online support chat but was only redirected to some FAQs on their website, unfortunately. So, during the Open Day I seized the opportunity to have an one-on-one conversation with Alick Mouriesse, and he clearly encouraged me to gather my certifications and working experience. SUPINFO does an individual evaluation prior to their assignment regarding course level, and hopefully my chances of getting some modules ahead of studies are looking better than compared to the other institutes. Don't get me wrong, I don't want to go down the easy route but why should someone sit for "Database 101" or "Principles of OOP" when applying and preaching database normalisation and practicing Clean Code Developer are like flesh and blood? Anyway, I'll be off to get my transcripts of certificates together with my course assignments from the old days at the university. Yes, I studied Applied Chemistry for a couple of years before intersecting into IT and software development particularly... ;-)

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  • Having a hard time having consecutive animations for an attack

    - by Kelby Styler
    So I've been trying to figure this out for about 8 hours now...It's driving me nuts because I am pretty sure that it is something dead simple that I am just not understanding. I had everything working fine when I was just cycling through the animation: Idle - Attack - Attack 1 - Attack 2. Just in an infinite loop. The problem now is that I want it to go Attack - check if x time passes if ctrl pressed before x passes move to Attack 1, if not move back to Idle - Then either Attack 1 or Idle depending on how long has passed. I've almost gotten it a few time, but something always happens where it falls apart if I press ctrl too fast or after multiple cycles of the animation. Any help would be appreciated, I'm just at my wits end on this one. I've been looking at this so long that I just don't know where to go anymore. Code is below, here is the controller using UnityEngine; using System.Collections; public class MeleeAttack : MonoBehaviour { public int damage; public bool Attack; public bool Attack1; public bool Attack2; public bool Idle; private Animator animator; private int attnum = 0; private float count = 2f; private float timeLeft; //Gives value to damage output void MAttackDmg () { if (Input.GetKeyDown (KeyCode.RightControl) || Input.GetKeyDown (KeyCode.LeftControl)) { switch (attnum) { case (0): Attack = true; damage = 2; animator.SetBool ("Attack", Attack); attnum++; Idle = false; animator.SetBool ("Idle", Idle); timeLeft = count; break; case (1): Attack1 = true; damage = 2; animator.SetBool ("Attack1", Attack1); attnum++; Idle = false; animator.SetBool ("Idle", Idle); timeLeft = count; break; case (2): Attack2 = true; damage = 2; animator.SetBool ("Attack2", Attack2); attnum = 0; Idle = false; animator.SetBool ("Idle", Idle); timeLeft = count; break; } } if (Input.GetKeyUp (KeyCode.RightControl) || Input.GetKeyUp (KeyCode.LeftControl)) { switch (attnum) { case (0): Debug.Log ("false"); damage = 0; if (timeLeft <= 0f) { Attack2 = false; animator.SetBool ("Attack2", Attack2); Debug.Log ("t1"); Idle = true; animator.SetBool ("Idle", Idle); attnum = 0; timeLeft = count; } break; case (1): Debug.Log ("false1"); damage = 0; if (timeLeft <= 0f) { Debug.Log ("t2"); Attack = false; animator.SetBool ("Attack", Attack); Idle = true; animator.SetBool ("Idle", Idle); attnum = 0; timeLeft = count; } break; case (2): Debug.Log ("false2"); damage = 0; if (timeLeft <= 0f) { Attack1 = false; animator.SetBool ("Attack1", Attack1); Debug.Log ("t3"); Idle = true; animator.SetBool ("Idle", Idle); attnum = 0; timeLeft = count; } break; } } } // Use this for initialization void Awake () { animator = GetComponent<Animator> (); } // Update is called once per frame void Update () { timeLeft -= Time.deltaTime;; MAttackDmg (); } void Start (){ timeLeft = count; } }

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  • Delving into design patterns, and what that means for the Oracle user experience

    - by Kathy.Miedema
    By Kathy Miedema, Oracle Applications User Experience George Hackman, Senior Director, Applications User Experiences The Oracle Applications User Experience team has some exciting things happening around Fusion Applications design patterns. Because we’re hoping to have some new offerings soon (stay tuned with VoX to see what’s in the pipeline around Fusion Applications design patterns), now is a good time to talk more about what design patterns can do for the individual user as well as the entire company. George Hackman, Senior Director of Operations User Experience, says the first thing to note is that user experience is not just about the user interface. It’s about understanding how people do things, observing them, and then finding the patterns that emerge. The Applications UX team develops those patterns and then builds them into Oracle applications. What emerges, Hackman says, is a consistent, efficient user experience that promotes a productive workplace. Creating design patterns What is a design pattern in the context of enterprise software? “Every day, people use technology to get things done,” Hackman says. “They navigate a virtual world that reaches from enterprise to consumer apps, and from desktop to mobile. This virtual world is constantly under construction. New areas are being developed and old areas are being redone. As this world is being built and remodeled, efficient pathways and practices emerge. “Oracle's user experience team watches users navigate this world. We measure their productivity and ask them about their satisfaction. We take the most efficient, most productive pathways from the enterprise and consumer world and turn them into Oracle's user experience patterns.” Hackman describes the process as combining all of the best practices from every part of a user’s world. Members of the user experience team observe, analyze, design, prototype, and measure each work task to find the best possible pattern for a particular work flow. As the team builds the patterns, “we make sure they are fully buildable using Oracle technology,” Hackman said. “So customers know they can use these patterns. There’s no need to make something up from scratch, not knowing whether you can even build it.” Hackman says that creating something on a computer is a good example of a user experience pattern. “People are creating things all the time,” he says. “On the consumer side, they are creating documents. On the enterprise side, they are creating expense reports. On a mobile phone, they are creating contacts. They are using different apps like iPhone or Facebook or Gmail or Oracle software, all doing this creation process.” The Applications UX team starts their process by observing how people might create something. “We observe people creating things. We see the patterns, we analyze and document, then we apply them to our products. It might be different from phone to web browser, but we have these design patterns that create a consistent experience across platforms, and across products, too. The result for customers Oracle constantly improves its part of the virtual world, Hackman said. New products are created and existing products are upgraded. Because Oracle builds user experience design patterns, Oracle's virtual world becomes both more powerful and more familiar at the same time. Because of design patterns, users can navigate with ease as they embrace the latest technology – because it behaves the way they expect it to. This means less training and faster adoption for individual users, and more productivity for the business as a whole. Hackman said Oracle gives customers and partners access to design patterns so that they can build in the virtual world using the same best practices. Customers and partners can extend applications with a user experience that is comfortable and familiar to their users. For businesses that are integrating different Oracle applications, design patterns are key. The user experience created in E-Business Suite should be similar to the user experience in Fusion Applications, Hackman said. If a user is transitioning from one application to the other, it shouldn’t be difficult for them to do their work. With design patterns, it isn’t. “Oracle user experience patterns are the building blocks for the virtual world that ensure productivity, consistency and user satisfaction,” Hackman said. “They are built for the enterprise, but incorporate the best practices from across the virtual world. They empower productivity and facilitate social interaction. When you build with patterns, you get all the end-user benefits of less training / retraining from the finished product. You also get faster / cheaper development.” What’s coming? You can already access design patterns to help you build Dashboards with OBIEE here. And we promised you at the beginning that we had something in the pipeline on Fusion Applications design patterns. Look for the announcement about when they are available here on VoX.

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  • Five Things Learned at the BSR Conference in San Francisco on Nov 2nd-4th

    - by Evelyn Neumayr
    The BSR Conference 2011—“Redefining Leadership”—held from Nov 2nd to Nov 4th in San Francisco, with Oracle as one of the main sponsors, saw senior business executives, civil society representatives, and other experts from around the world gathering to share strategies and insights on the future of sustainability. The general conference sessions kicked off on November 2nd with a plenary address by former U.S. Vice President Al Gore. Other sessions were presented by CEOs of the caliber of Carl Bass (Autodesk), Brian Dunn (Best Buy), Carlos Brito (Anheuser-Busch InBev) and Ofra Strauss (Strauss Group). Here are five key highlights from the conference: 1.      The main leadership challenge is integrating sustainability into core business functions and overcoming short-termism. The “BSR GlobeScan State of Sustainable Business Poll 2011” - a survey of nearly 500 business leaders from 300 member companies - shows that 84% of respondents are optimistic that global businesses will embrace CSR/sustainability as part of their core strategies and operations in the next five years but consider integrating sustainability into their core business functions the key challenge. It is still difficult for many companies that are committed to the sustainability agenda to find investors that understand the long-term implications and as Al Gore said “Many companies are given the signal by the investors that it is the short term results that matter and that is a terribly debilitating force in the market.” 2.      Companies are required to address increasing compliance requirements and transparency in their supply chain, especially in relation with conflict minerals legislation and water management. The Dodd-Frank legislation, OECD guidelines, and the upcoming Securities and Exchange Commission (SEC) rules require companies to monitor upstream the sourcing of tin, tantalum, tungsten, and gold, but given the complexity of this issue companies need to collaborate and partner with peer companies in their industry as well as in other industries to understand how to address conflict minerals in their supply chains. The Institute of Public and Environmental Affairs’ (IPE) China Water Pollution Map enables the public to access thousands of environmental quality, discharge, and infraction records released by various government agencies. Empowered with this information, the public has the opportunity to place greater pressure on polluting companies to comply with environmental standards and create solutions to improve their performance. 3.      A new standard for reporting on supply chain greenhouse gas emissions is available. The New “Scope 3” Supply Chain Greenhouse Gas Inventory Standard, released on October 4th 2011, is the only international greenhouse gas emissions standard that accounts for the full lifecycle of a company’s products. It provides a framework for companies to account for indirect emissions outside of energy use, such as transportation, manufacturing, and distribution, and it incorporates both upstream and downstream impacts of a product. With key investors now listing supplier vulnerability to rising energy prices and disruptions of service as a key concern, greenhouse gas (GHG) management isn’t just for leading companies but a necessity for any business. 4.      Environmental, social, and corporate governance (ESG) reporting is becoming increasingly important to investors and other stakeholders. While European investors have traditionally driven the ESG agenda, U.S. investors are increasingly including ESG data in their analyses. This trend will likely increase as stakeholders continue to demand that an ESG lens be applied to their investments. Investors are increasingly looking to partner on sustainability, as they see the benefits of ESG providing significant returns on investment. 5.      Software companies are offering an increasing variety of solutions to help drive changes and measure performance internally, in supply chains, and across peer companies. The significant challenge is how to integrate different software systems to facilitate decision-making based on a holistic understanding of trade-offs. Jon Chorley, Chief Sustainability Officer and Vice President, Supply Chain Management Product Strategy at Oracle was a panelist in the “Trends in Sustainability Software” session and commented that, “How we think about our business decisions really comes down to how we think about cost. And as long as we don’t assign a cost to things that have an environmental impact or social impact, then we make decisions based on incomplete information. If we could include that in the process that determines ‘Is this product profitable? we would then have a much better decision.” For more information on BSR visit www.brs.org. You can also view highlights of the plenary session at http://www.bsr.org/en/bsr-conference/session-summaries/2011. Oracle is proud to be a sponsor of this BSR conference. By Elena Avesani, Principal Product Strategy Manager, Oracle          

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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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  • Whoosh: PASS Board Year 1, Q4

    - by Denise McInerney
    "Whoosh". That's the sound the last quarter of 2012 made as it rushed by. My first year on the PASS Board is complete, and the last three months of it were probably the busiest. PASS Summit 2012 Much of October was devoted to preparing for Summit. Every Board  member, HQ staffer and dozens of volunteers were busy in the run-up to our flagship event. It takes a lot of work to put on the Summit. The community meetings,  first-timers program, keynotes, sessions and that fabulous Community Appreciation party are the result of many hours of preparation. Virtual Chapters at the Summit With a lot of help from Karla Landrum, Michelle Nalliah, Lana Montgomery and others at HQ the VCs had a good presence at Summit. We started the week with a VC leaders meeting. I shared some information about the activities and growth during the first part of the year.   From January - September 2012: The number of VCs increased from 14 to 20 VC membership  grew from 55,200 to 80,100 Total attendance at VC meetings increased from 1,480 to 2,198 Been part of PASS Global Growth with language-based VC- including Chinese, Spanish and Portuguese. We also heard from some VC leaders and volunteers. Ryan Adams (Performance VC) shared his tips for successful marketing of VC events. Amy Lewis (Business Intelligence VC) described how the BI chapter has expanded to support PASS' global growth by finding volunteers to organize events at times that are convenient for people in Europe and Australia. Felipe Ferreira (Portuguese language VC) described the experience of building a user group first in Brazil, then expanding to work with Portuguese-speaking data professionals around the world. Virtual Chapter leaders and volunteers were in evidence throughout Summit, beginning with the Welcome Reception. For the past several years VCs have had an organized presence at this event, signing up new members and advertising their meetings. Many VC leaders also spent time at the Community Zone. This new addition to the Summit proved to be a vibrant spot were new members and volunteers could network with others and find out how to start a chapter or host a SQL Saturday. Women In Technology 2012 was the 10th WIT Luncheon to be held at Summit. I was honored to be asked to be on the panel to discuss the topic "Where Have We Been and Where are We Going?" The PASS community has come a long way in our understanding of issues facing women in tech and our support of women in the organization. It was great to hear from panelists Stefanie Higgins and Kevin Kline who were there at the beginning as well as Kendra Little and Jen Stirrup who are part of the progress being made by women in our community today. Bylaw Changes The Board spent a good deal of time in 2012 discussing how to move our global growth initiatives forward. An important component of this is a proposed change to how the Board is elected with some seats representing geographic regions. At the end of December we voted on these proposed bylaw changes which have been published for review. The member review and feedback is open until February 8. I encourage all members to review these changes and send any feedback to [email protected]  In addition to reading the bylaws, I recommend reading Bill Graziano's blog post on the subject. Business Analytics Conference At Summit we announced a new event: the PASS Business Analytics Conference. The inaugural event will be April 10-12, 2013 in Chicago. The world of data is changing rapidly. More and more businesses want to extract value and insight from their data. Data professionals who provide these insights or enable others to do so are in demand. The BA Conference offers expert content on predictive analytics, data exploration and visualization, content delivery strategies and more. By holding this new event PASS is participating in important discussions happening in our industry, offering our members more educational value and reaching out to data professionals who are not currently part of our organization. New Year, New Portfolio In addition to my work with the Virtual Chapters I am also now responsible for the 24 Hours of PASS portfolio. Since the first 24HOP of 2013 is scheduled for January 30 we started the transition of the portfolio work from Rob Farley to me right after Summit. Work immediately started to secure speakers for the January event. We have also been evaluating webinar platforms that can be used for 24HOP as well as the Virtual Chapters. Next Up 24 Hours of PASS: Business Analytics Edition will be held on January 30. I'll be there and will moderate one or two sessions. The 24HOP topics are a sneak peek into the type of content that will be offered at the Business Analytics Conference. I hope to see some of you there. The Virtual Chapters have hit the ground running in 2013; many of them have events scheduled. The Application Development VC is getting restarted  and a new Business Analytics VC will be starting soon. Check out the lineup and join the VCs that interest you. And watch the Events page and Connector for announcements of upcoming meetings. At the end of January I will be attending a Board meeting in Seattle, and February 23 I will be at SQL Saturday #177 in Silicon Valley.

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  • Adventures in Scrum: Lesson 1 &ndash; The failed Sprint

    - by Martin Hinshelwood
    I recently had a conversation with a product owner that wanted to have the Scrum team broken up into smaller units so that less time was wasted on the Scrum Ceremonies! Their complaint was around the need in Scrum to have the entire “Team” (7+-2) involved in the sizing of the work during the “Sprint Planning Meeting”.  The standard flippant answer of all Scrum professionals, “Well that's not Scrum”, does not get you any brownie points in these situations. The response could be “Well we are not doing Scrum then” which in turn leads to “We are doing Scrum…But, we have split the scrum team into units of 2/3 so that they can concentrate on a specific area of work”. While this may work, it is not Scrum and should not be called so… It is just a form of Agile. Don’t get me wrong at this stage, there is nothing wrong with Agile, just don’t call it Scrum. The reason that the Product Owner wants to do this is that, in effect, through a number of miscommunications and failings in our implementation of Scrum, there was NO unit of potentially Shippable software at the end of the first sprint. It does not matter to them that most Scrum teams will fail the first Sprint, even those that are high performing teams. Remember it is the product owners their money! We should NOT break up scrum teams into smaller units for the purpose of having less people tied up in the Scrum Ceremonies. The amount of backlog the Team selects is solely up to the Team… Only the Team can assess what it can accomplish over the upcoming Sprint. - Scrum Guide, Scrum.org The entire team must accept the work and in order to understand what they can accept they must be free to size it as a team. This both encourages common understanding and increases visibility on why team members think a task is of a particular size. This has the benefit of increasing the knowledge of the entire team in the problem domain. A new Team often first realizes that it will either sink or swim as a Team, not individually, in this meeting. The Team realizes that it must rely on itself. As it realizes this, it starts to self-organize to take on the characteristics and behaviour of a real Team. - Scrum Guide, Scrum.org This paragraph goes to the why of having the whole team at the meeting; The goal of Scrum it to produce a unit of potentially shippable software at the end of every Sprint. In order to achieve this we need high performing teams and this is what Scrum as a framework has been optimised to produce. I think that our Product Owner is understandably upset over loosing two weeks work and is losing sight the end goal of Scrum in the failures of the moment. As the man spending the money, I completely understand his perspective and I think that we should not have started Scrum on an internal project, but selected a customer  that is open to the ideas and complications of Scrum. So, what should we have NOT done on our first Scrum project: Should not have had 3 interns as the only on site resource – This lead to bad practices as the experienced guys were not there helping and correcting as they usually would. Should not have had the only experienced guys offsite – With both the experienced technical guys in completely different time zones it was difficult to get time for questions. Helping the guys on site was just plain impossible. Should not have used a part time ScrumMaster – Although the ScrumMaster attended all of the Ceremonies, because they are only in 2 full days of the week it makes it difficult for the team to raise impediments as they go. Should not have used a proxy product owner. – This was probably the worst decision that was made. Mainly because the proxy product owner did not have the same vision as the product owner. While Scrum does not explicitly reject the idea of a Proxy Product Owner, I do not think it works very well in practice. The “single wringable neck” needs to contain both the Money and the Vision as well as attending the required meetings. I will be brining all of these things up at the Sprint Retrospective and we will learn from our mistakes and move on. Do, Inspect then Adapt…   Technorati Tags: Scrum,Sprint Planing,Sprint Retrospective,Scrum.org,Scrum Guide,Scrum Ceremonies,Scrummaster,Product Owner Need Help? Professional Scrum Developer Training SSW has six Professional Scrum Developer Trainers who specialise in training your developers in implementing Scrum with Microsoft's Visual Studio ALM tools.

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  • SQLAuthority News – Great Time Spent at Great Indian Developers Summit 2014

    - by Pinal Dave
    The Great Indian Developer Conference (GIDS) is one of the most popular annual event held in Bangalore. This year GIDS is scheduled on April 22, 25. I will be presented total four sessions at this event and each session is very different from each other. Here are the details of four of my sessions, which I presented there. Pluralsight Shades This event was a great event and I had fantastic fun presenting a technology over here. I was indeed very excited that along with me, I had many of my friends presenting at the event as well. I want to thank all of you to attend my session and having standing room every single time. I have already sent resources in my newsletter. You can sign up for the newsletter over here. Indexing is an Art I was amazed with the crowd present in the sessions at GIDS. There was a great interest in the subject of SQL Server and Performance Tuning. Audience at GIDS I believe event like such provides a great platform to meet and share knowledge. Pinal at Pluralsight Booth Here are the abstract of the sessions which I had presented. They were recorded so at some point in time they will be available, but if you want the content of all the courses immediately, I suggest you check out my video courses on the same subject on Pluralsight. Indexes, the Unsung Hero Relevant Pluralsight Course Slow Running Queries are the most common problem that developers face while working with SQL Server. While it is easy to blame SQL Server for unsatisfactory performance, the issue often persists with the way queries have been written, and how Indexes has been set up. The session will focus on the ways of identifying problems that slow down SQL Server, and Indexing tricks to fix them. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. Indexes are the most crucial objects of the database. They are the first stop for any DBA and Developer when it is about performance tuning. There is a good side as well evil side to indexes. To master the art of performance tuning one has to understand the fundamentals of indexes and the best practices associated with the same. We will cover various aspects of Indexing such as Duplicate Index, Redundant Index, Missing Index as well as best practices around Indexes. SQL Server Performance Troubleshooting: Ancient Problems and Modern Solutions Relevant Pluralsight Course Many believe Performance Tuning and Troubleshooting is an art which has been lost in time. However, truth is that art has evolved with time and there are more tools and techniques to overcome ancient troublesome scenarios. There are three major resources that when bottlenecked creates performance problems: CPU, IO, and Memory. In this session we will focus on High CPU scenarios detection and their resolutions. If time permits we will cover other performance related tips and tricks. At the end of this session, attendees will have a clear idea as well as action items regarding what to do when facing any of the above resource intensive scenarios. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. To master the art of performance tuning one has to understand the fundamentals of performance, tuning and the best practices associated with the same. We will discuss about performance tuning in this session with the help of Demos. Pinal Dave at GIDS MySQL Performance Tuning – Unexplored Territory Relevant Pluralsight Course Performance is one of the most essential aspects of any application. Everyone wants their server to perform optimally and at the best efficiency. However, not many people talk about MySQL and Performance Tuning as it is an extremely unexplored territory. In this session, we will talk about how we can tune MySQL Performance. We will also try and cover other performance related tips and tricks. At the end of this session, attendees will not only have a clear idea, but also carry home action items regarding what to do when facing any of the above resource intensive scenarios. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. To master the art of performance tuning one has to understand the fundamentals of performance, tuning and the best practices associated with the same. You will also witness some impressive performance tuning demos in this session. Hidden Secrets and Gems of SQL Server We Bet You Never Knew Relevant Pluralsight Course SQL Trio Session! It really amazes us every time when someone says SQL Server is an easy tool to handle and work with. Microsoft has done an amazing work in making working with complex relational database a breeze for developers and administrators alike. Though it looks like child’s play for some, the realities are far away from this notion. The basics and fundamentals though are simple and uniform across databases, the behavior and understanding the nuts and bolts of SQL Server is something we need to master over a period of time. With a collective experience of more than 30+ years amongst the speakers on databases, we will try to take a unique tour of various aspects of SQL Server and bring to you life lessons learnt from working with SQL Server. We will share some of the trade secrets of performance, configuration, new features, tuning, behaviors, T-SQL practices, common pitfalls, productivity tips on tools and more. This is a highly demo filled session for practical use if you are a SQL Server developer or an Administrator. The speakers will be able to stump you and give you answers on almost everything inside the Relational database called SQL Server. I personally attended the session of Vinod Kumar, Balmukund Lakhani, Abhishek Kumar and my favorite Govind Kanshi. Summary If you have missed this event here are two action items 1) Sign up for Resource Newsletter 2) Watch my video courses on Pluralsight Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: MySQL, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL Tagged: GIDS

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  • PASS: 2013 Summit Location

    - by Bill Graziano
    HQ recently posted a brief update on our search for a location for 2013.  It includes links to posts by four Board members and two community members. I’d like to add my thoughts to the mix and ask you a question.  But I can’t give you a real understanding without telling you some history first. So far we’ve had the Summit in Chicago, San Francisco, Orlando, Dallas, Denver and Seattle.  Each has a little different feel and distinct memories.  I enjoyed getting drinks by the pool in Orlando after the sessions ended.  I didn’t like that our location in Dallas was so far away from all the nightlife.  Denver was in downtown but we had real challenges with hotels.  I enjoyed the different locations.  I always enjoyed the announcement during the third keynote with the location of the next Summit. There are two big events that impacted my thinking on the Summit location.  The first was our transition to the new management company in early 2007.  The event that September in Denver was put on with a six month planning cycle by a brand new headquarters staff.  It wasn’t perfect but came off much better than I had dared to hope.  It also moved us out of the cookie cutter conferences that we used to do into a model where we have a lot more control.  I think you’ll all agree that the production values of our last few Summits have been fantastic.  That Summit also led to our changing relationship with Microsoft.  Microsoft holds two seats on the PASS Board.  All the PASS Board members face the same challenge: we all have full-time jobs and PASS comes in second place professionally (or sometimes further back).  Starting in 2008 we were assigned a liaison from Microsoft that had a much larger block of time to coordinate with us.  That changed everything between PASS and Microsoft.  Suddenly we were talking to product marketing, Microsoft PR, their event team, the Tech*Ed team, the education division, their user group team and their field sales team – locally and internationally.  We strengthened our relationship with CSS, SQLCAT and the engineering teams.  We had exposure at the executive level that we’d never had before.  And their level of participation at the Summit changed from under 100 people to 400-500 people.  I think those 400+ Microsoft employees have value at a conference on Microsoft SQL Server.  For the first time, Seattle had a real competitive advantage over other cities. I’m one that looked very hard at staying in Seattle for a long, long time.  I think those Microsoft engineers have value to our attendees.  I think the increased support that Microsoft can provide when we’re in Seattle has value to our attendees.  But that doesn’t tell the whole story.  There’s a significant (and vocal!) percentage of our membership that wants the Summit outside Seattle.  Post-2007 PASS doesn’t know what it’s like to have a Summit outside of Seattle.  I think until we have a Summit in another city we won’t really know the trade-offs. I think a model where we move every third or every other year is interesting.  But until we have another Summit outside Seattle and we can evaluate the logistics and how important it is to have depth and variety in our Microsoft participation we won’t really know. Another benefit that comes with a move is variety or diversity.  I learn more when I’m exposed to new things and new people.  I believe that moving the Summit will give a different set of people an opportunity to attend. Grant Fritchey writes “It seems that the board is leaning, extremely heavily, towards making it a permanent fixture in Seattle.”  I don’t believe that’s true.  I know there was discussion of that earlier but I don’t believe it’s true now. And that brings me to my question.  Do we announce the city now or do we wait until the 2012 Summit?  I’m happy to announce Seattle vs. not-Seattle as soon as we sign the contract.  But I’d like to leave the actual city announcement until the 2011 Summit.  I like the drama and mystery of it.  I also like that it doesn’t give you a reason to skip a Summit and wait for the next one if it’s closer or back in Seattle.  The other side of the coin is that your planning is easier if you know where it is.  What do you think?

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  • Defining Your Online Segmentation and Targeting Strategy

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A lot of times, companies will put online segmentation and targeting on the back burner because they don’t know where to start. Often, I’ve heard web managers say that their segments aren’t well understood yet, so they can’t really deliver personalized online experiences that are meaningful. This lack of complete understanding means that they don't really bother to try. But, I don’t think you necessarily need to have an elaborate segmentation and targeting strategy already in place to start delivering a more relevant online customer experience. Sometimes it helps to think of how segmentation and targeting might solve some of the challenges your sites visitors are currently experiencing on your web presence, rather than doing nothing and waiting until a fully baked segmentation strategy lands in your inbox.  For example, perhaps you have a broad and varied service offering that makes it difficult for site visitors to easily find the solutions that are most relevant for them.  How can segmentation and targeting help solve this problem?  Or maybe it’s like the airline I described in Monday’s post where the special deals featured on the home page are only relevant to site visitors from a couple of cities.  Couldn’t segmentation and targeting help them to highlight offers on their home page that are relevant to a larger share of their site visitors? Your early segmentation and targeting efforts do not need to be complicated.  There are simple ways to start delivering a more relevant online customer experience, even if you’re dealing with anonymous site visitors.  These include targeting content to site visitors based on: Referral: Deliver targeted content to your site visitors that is based on where they came from or the search term they used to find your site Behavior:  Deliver content to your site visitors that is related or similar to content they’ve clicked on already Location:  Deliver content your site visitors that is most relevant for their geographic location (this would solve that pesky airline home page problem described above) So as you can see, there really are some very simple ways in which you can start improving your online customer experience using very basic segmentation and targeting methods.  One thing to keep in mind as you start to define you segmentation and targeting strategy is that there are many different types of attributes or combinations of attributes upon which you can base your segmentation and targeting strategy.  In addition to referral, behavior and location, other attributes that you should consider are: Profile Information:  What profile information do you know about this customer already?  Perhaps they provided some information on their interests and preferences when they first registered with your site. Time:  What time is it and how does that impact what my site visitors are looking for or trying to do? Demographics: What are my site visitors’ ages, incomes or ethnicities? Which attributes you select to include in your segmentation strategy will depend on your unique business needs and objectives.  Attributes such as behavior or referral may not be the most important targeting criteria depending on your situation. For example, if you’re a newspaper you might know that certain visitors are sports fans based on their profile information.  You can create a segment for sports fans and target sports related content to that segment of your readership online.  Or perhaps, a reader is browsing stories that are related to politics; you can use that visitor’s behavior to assign him or her to a segment for those interested in politics. From there you can recommend more stories to that visitor based on their interest in politics. For an airline, the visitor’s location may be a more important attribute. By detecting the visitor’s location, you can assign them to an appropriate segment and then target special flights and offers to them based on their likely departure airport. As you can see, there are many practical ways that you can start improving the experience your customers receive on your web presence using fairly basic segmentation and targeting techniques. If you want to learn more about segmentation and targeting using Oracle’s web experience management solution, check out this helpful video that demonstrates these powerful capabilities in Oracle WebCenter Sites. ***** On Demand Webcast Featuring Brian Solis of Altimeter Group Trends such as the mobile web, social media, gamification and real-time are changing customer behavior and expectations. In this new environment, many businesses will struggle. Some will fall by the wayside, while others learn to adapt and thrive. Watch this on demand webcast with Altimeter Group digital analyst and author, Brian Solis, and discover what your organization needs to know about how to compete in the new era of Digital Darwinism. View now.

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  • Declarative Architectures in Infrastructure as a Service (IaaS)

    - by BuckWoody
    I deal with computing architectures by first laying out requirements, and then laying in any constraints for it's success. Only then do I bring in computing elements to apply to the system. As an example, a requirement might be "world-side availability" and a constraint might be "with less than 80ms response time and full HA" or something similar. Then I can choose from the best fit of technologies which range from full-up on-premises computing to IaaS, PaaS or SaaS. I also deal in abstraction layers - on-premises systems are fully under your control, in IaaS the hardware is abstracted (but not the OS, scale, runtimes and so on), in PaaS the hardware and the OS is abstracted and you focus on code and data only, and in SaaS everything is abstracted - you merely purchase the function you want (like an e-mail server or some such) and simply use it. When you think about solutions this way, the architecture moves to the primary factor in your decision. It's problem-first architecting, and then laying in whatever technology or vendor best fixes the problem. To that end, most architects design a solution using a graphical tool (I use Visio) and then creating documents that  let the rest of the team (and business) know what is required. It's the template, or recipe, for the solution. This is extremely easy to do for SaaS - you merely point out what the needs are, research the vendor and present the findings (and bill) to the business. IT might not even be involved there. In PaaS it's not much more complicated - you use the same Application Lifecycle Management and design tools you always have for code, such as Visual Studio or some other process and toolset, and you can "stamp out" the application in multiple locations, update it and so on. IaaS is another story. Here you have multiple machines, operating systems, patches, virus scanning, run-times, scale-patterns and tools and much more that you have to deal with, since essentially it's just an in-house system being hosted by someone else. You can certainly automate builds of servers - we do this as technical professionals every day. From Windows to Linux, it's simple enough to create a "build script" that makes a system just like the one we made yesterday. What is more problematic is being able to tie those systems together in a coherent way (as a solution) and then stamp that out repeatedly, especially when you might want to deploy that solution on-premises, or in one cloud vendor or another. Lately I've been working with a company called RightScale that does exactly this. I'll point you to their site for more info, but the general idea is that you document out your intent for a set of servers, and it will deploy them to on-premises clouds, Windows Azure, and other cloud providers all from the same script. In other words, it doesn't contain the images or anything like that - it contains the scripts to build them on-premises or on a cloud vendor like Microsoft. Using a tool like this, you combine the steps of designing a system (all the way down to passwords and accounts if you wish) and then the document drives the distribution and implementation of that intent. As time goes on and more and more companies implement solutions on various providers (perhaps for HA and DR) then this becomes a compelling investigation. The RightScale information is here, if you want to investigate it further. Yes, there are other methods I've found, but most are tied to a single kind of cloud, and I'm not into vendor lock-in. Poppa Bear Level - Hands-on EvaluateRightScale at no cost.  Just bring your Windows Azurecredentials and follow the these tutorials: Sign Up for Windows Azure Add     Windows Azure to a RightScale Account Windows Azure Virtual Machines     3-tier Deployment Momma Bear Level - Just the Right level... ;0)  WindowsAzure Evaluation Guide - if you are new toWindows Azure Virtual Machines and new to RightScale, we recommend that youread the entire evaluation guide to gain a more complete understanding of theWindows Azure + RightScale solution.    WindowsAzure Support Page @ support.rightscale.com - FAQ's, tutorials,etc. for  Windows Azure Virtual Machines (Work in Progress) Baby Bear Level - Marketing WindowsAzure Page @ www.rightscale.com - find overview informationincluding solution briefs and presentation & demonstration videos   Scale     and Automate Applications on Windows Azure  Solution Brief     - how RightScale makes Windows Azure Virtual Machine even better SQL     Server on Windows Azure  Solution Brief   -       Run Highly Available SQL Server on Windows Azure Virtual Machines

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  • WPF Databinding- Part 2 of 3

    - by Shervin Shakibi
    This is a follow up to my previous post WPF Databinding- Not your fathers databinding Part 1-3 you can download the source code here  http://ssccinc.com/wpfdatabinding.zip Example 04   In this example we demonstrate  the use of default properties and also binding to an instant of an object which is part of a collection bound to its container. this is actually not as complicated as it sounds. First of all, lets take a look at our Employee class notice we have overridden the ToString method, which will return employees First name , last name and employee number in parentheses, public override string ToString()        {            return String.Format("{0} {1} ({2})", FirstName, LastName, EmployeeNumber);        }   in our XAML we have set the itemsource of the list box to just  “Binding” and the Grid that contains it, has its DataContext set to a collection of our Employee objects. DataContext="{StaticResource myEmployeeList}"> ….. <ListBox Name="employeeListBox"  ItemsSource="{Binding }" Grid.Row="0" /> the ToString in the method for each instance will get executed and the following is a result of it. if we did not have a ToString the list box would look  like this: now lets take a look at the grid that will display the details when someone clicks on an Item, the Grid has the following DataContext DataContext="{Binding ElementName=employeeListBox,            Path=SelectedItem}"> Which means its bound to a specific instance of the Employee object. and within the gird we have textboxes that are bound to different Properties of our class. <TextBox Grid.Row="0" Grid.Column="1" Text="{Binding Path=FirstName}" /> <TextBox Grid.Row="1" Grid.Column="1" Text="{Binding Path=LastName}" /> <TextBox Grid.Row="2" Grid.Column="1" Text="{Binding Path=Title}" /> <TextBox Grid.Row="3" Grid.Column="1" Text="{Binding Path=Department}" />   Example 05   This project demonstrates use of the ObservableCollection and INotifyPropertyChanged interface. Lets take a look at Employee.cs first, notice it implements the INotifyPropertyChanged interface now scroll down and notice for each setter there is a call to the OnPropertyChanged method, which basically will will fire up the event notifying to the value of that specific property has been changed. Next EmployeeList.cs notice it is an ObservableCollection . Go ahead and set the start up project to example 05 and then run. Click on Add a new employee and the new employee should appear in the list box.   Example 06   This is a great example of IValueConverter its actuall a two for one deal, like most of my presentation demos I found this by “Binging” ( formerly known as g---ing) unfortunately now I can’t find the original author to give him  the credit he/she deserves. Before we look at the code lets run the app and look at the finished product, put in 0 in Celsius  and you should see Fahrenheit textbox displaying to 32 degrees, I know this is calculating correctly from my elementary school science class , also note the color changed to blue, now put in 100 in Celsius which should give us 212 Fahrenheit but now the color is red indicating it is hot, and finally put in 75 Fahrenheit and you should see 23.88 for Celsius and the color now should be black. Basically IValueConverter allows us different types to be bound, I’m sure you have had problems in the past trying to bind to Date values . First look at FahrenheitToCelciusConverter.cs first notice it implements IValueConverter. IValueConverter has two methods Convert and ConvertBack. In each method we have the code for converting Fahrenheit to Celsius and vice Versa. In our XAML, after we set a reference in our Windows.Resources section. and for txtCelsius we set the path to TxtFahrenheit and the converter to an instance our FahrenheitToCelciusConverter converter. no need to repeat this for TxtFahrenheit since we have a convert and ConvertBack. Text="{Binding  UpdateSourceTrigger=PropertyChanged,            Path=Text,ElementName=txtFahrenheit,            Converter={StaticResource myTemperatureConverter}}" As mentioned earlier this is a twofer Demo, in the second demo, we basically are converting a double datatype to a brush. Lets take a look at TemperatureToColorConverter, notice we in our Covert Method, if the value is less than our cold temperature threshold we return a blue brush and if it is higher than our hot temperature threshold we return a redbrush. since we don’t have to convert a brush to double value in our example the convert back is not being implemented. Take time and go through these three examples and I hope you have a better understanding   of databinding, ObservableCollection  and IValueConverter . Next blog posting we will talk about ValidationRule, DataTemplates and DataTemplate triggers.

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  • How Estimates Became Quotes

    - by Lee Brandt
    It’s our fault. Well, not completely, but we haven’t helped the situation any. All of what follows comes from my own experiences which, from talking to lots of other developers about it, seems to be pretty much par for the course. Where We Started When we first started estimating, we estimated pretty clearly. We would try to imagine something we’d done that was similar to the project being estimated and we’d toss it about in our heads a bit and see how much bigger or smaller we thought this new thing was, and add or subtract accordingly. We wouldn’t spend too much time on it, because we wanted to get to writing the software. Eventually, we’d come across some huge problem that there was now way we could’ve known about ahead of time. Either we didn’t see this thing or, we didn’t realize that this particular version of a problem would be so… problematic. We usually call this “not knowing what we don’t know”. It’s unavoidable. We just can’t know. Until we wade in and start putting some code together, there are just some things we won’t know… and some things we don’t even know that we don’t know. Y’know? So what happens? We go over budget. Project managers scream and dance the dance of the stressed-out project manager, and there is nothing we can do (or could’ve done) about it. We didn’t know. We thought about it for a bit and we didn’t see this herculean task sitting in the middle of our nice quiet project, and it has bitten us in the rear end. We now know how to handle this in the future, though. We will take some more time to pick around the requirements and discover all those things we don’t know. We’ll do some prototyping, we’ll read some blogs about similar projects, we’ll really grill the customer with questions during the requirements gathering phase. We’ll keeping asking “what else?” until the shove us down the stairs. We’ll take our time and uncover it all. We Learned, But Good The next time comes, and you know what happens? We do it. We grill the customer for weeks and prototype and read and research and we estimate everything down to the last button on the last form. Know what that gets us? It gets us three months of wasted time, and our estimate will still be off. Possibly off by a factor of four. WTF, mate? No way we could be surprised by something! We uncovered every particle. We turned every stone. How is it we still came across unknowns? Because we STILL didn’t know what we didn’t know. How could we? We didn’t know to ask. The worst part is, we’ve now convinced the product that this is NOT an estimate. It is a solid number based on massive research and an endless number of questions that they answered. There is absolutely now way you don’t know everything there is to know about this project now. No way there is anything you haven’t uncovered. And their faith in that “Esti-Quote” goes through the roof. When the project goes over this time, they might even begin to question whether or not you know what you’re doing. Who could blame them? You drilled them for weeks about every little thing, and when they complained about all the questions, you told them you wanted to uncover everything so there would be no surprises. SO we set them up to faile Guess, Then Plan We had a chance. At the beginning we could have just said, “That’s just a gut-feeling estimate, based on my past experience with similar projects. There could still be surprises.” If we spend SOME time doing SOME discovery and then bounce that against our own past experiences, we can come up with a fairly healthy estimate. We can then help the product owner understand that an estimate is a guess. Sure, it’s an educated guess, but it is still a guess. If we get it right it will be almost completely luck. Then, we help them to plan the development by taking that guess (yes, they still need the guess for planning purposes) and start measuring early and often to see if we still think we are right. We should adjust the estimate and alert the product owner as soon as we see problems (bad news does not age well) and we should be able to see any problems immediately if we are constantly measuring our pace. In lean software, we start with that guess and begin measuring cycle times immediately. Then we can make projections based on those cycle times and compare them to our estimate. This constant feedback is the best way to ensure that there are no surprises at the END of the project. There sill still be surprises, but we’ll see them sooner and have a better understanding of how they will affect our overall timeline. What do you think?

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Announcing Solaris Technical Track at NLUUG Spring Conference on Operating Systems

    - by user9135656
    The Netherlands Unix Users Group (NLUUG) is hosting a full-day technical Solaris track during its spring 2012 conference. The official announcement page, including registration information can be found at the conference page.This year, the NLUUG spring conference focuses on the base of every computing platform; the Operating System. Hot topics like Cloud Computing and Virtualization; the massive adoption of mobile devices that have their special needs in the OS they run but that at the same time put the challenge of massive scalability onto the internet; the upspring of multi-core and multi-threaded chips..., all these developments cause the Operating System to still be a very interesting area where all kinds of innovations have taken and are taking place.The conference will focus specifically on: Linux, BSD Unix, AIX, Windows and Solaris. The keynote speech will be delivered by John 'maddog' Hall, infamous promotor and supporter of UNIX-based Operating Systems. He will talk the audience through several decades of Operating Systems developments, and share many stories untold so far. To make the conference even more interesting, a variety of talks is offered in 5 parallel tracks, covering new developments in and  also collaboration  between Linux, the BSD's, AIX, Solaris and Windows. The full-day Solaris technical track covers all innovations that have been delivered in Oracle Solaris 11. Deeply technically-skilled presenters will talk on a variety of topics. Each topic will first be introduced at a basic level, enabling visitors to attend to the presentations individually. Attending to the full day will give the audience a comprehensive overview as well as more in-depth understanding of the most important new features in Solaris 11.NLUUG Spring Conference details:* Date and time:        When : April 11 2012        Start: 09:15 (doors open: 8:30)        End  : 17:00, (drinks and snacks served afterwards)* Venue:        Nieuwegein Business Center        Blokhoeve 1             3438 LC Nieuwegein              The Nederlands          Tel     : +31 (0)30 - 602 69 00        Fax     : +31 (0)30 - 602 69 01        Email   : [email protected]        Route   : description - (PDF, Dutch only)* Conference abstracts and speaker info can be found here.* Agenda for the Solaris track: Note: talks will be in English unless marked with 'NL'.1.      Insights to Solaris 11         Joerg Moellenkamp - Solaris Technical Specialist         Oracle Germany2.      Lifecycle management with Oracle Solaris 11         Detlef Drewanz - Solaris Technical Specialist         Oracle Germany3.      Solaris 11 Networking - Crossbow Project        Andrew Gabriel - Solaris Technical Specialist        Oracle UK4.      ZFS: Data Integrity and Security         Darren Moffat - Senior Principal Engineer, Solaris Engineering         Oracle UK5.      Solaris 11 Zones and Immutable Zones (NL)         Casper Dik - Senior Staff Engineer, Software Platforms         Oracle NL6.      Experiencing Solaris 11 (NL)         Patrick Ale - UNIX Technical Specialist         UPC Broadband, NLTalks are 45 minutes each.There will be a "Solaris Meeting point" during the conference where people can meet-up, chat with the speakers and with fellow Solaris enthousiasts, and where live demos or other hands-on experiences can be shared.The official announcement page, including registration information can be found at the conference page on the NLUUG website. This site also has a complete list of all abstracts for all talks.Please register on the NLUUG website.

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  • Easing the Journey to the Private Cloud with Oracle Consulting

    - by MichaelM-Oracle
    By Sanjai Marimadaiah, Senior Director, Strategy & Business Development – Cloud Solutions, Oracle Consulting Services Business leaders are now leading the charge on how their firms can profit from cloud solutions. Agility and innovation are becoming the primary drivers of the business case for the cloud, even more than the anticipated cost savings. Leaders need to find the right strategy and optimize the use of cloud-based applications across their enterprise-computing infrastructure. The Problem – Current State With prevalent IT practices, many organizations find that they run multiple IT solutions serving similar business needs. This has led to the proliferation of technology stacks, for example: Oracle 10g on Sun T4 running Solaris 9; Oracle 11g on Exadata running Linux; or Oracle 12c on commodity x86 servers. This variance has a huge impact on an organization’s agility and expenses, and requires IT professionals with varied skills as well as on-going training for different systems and tools. Fortunately there is a practical business strategy to overcome this unneeded redundancy. Thus begins a journey to the right cloud computing solution. The Solution – Cloud Services from Oracle Consulting Services (OCS) Oracle Consulting Services (OCS ) works closely with our clients as trusted advisors to proactively respond to business needs and IT concerns. OCS understands that making the transition to cloud solutions begins with a strategic conversation, based on its deep expertise for successfully completing private cloud service engagements with several companies. For a journey to the cloud, Oracle Consulting Services leads the client through four phases– standardization, consolidation, service delivery, and enterprise cloud – to achieve optimal returns. Phase 1 - Standardization Oracle Consulting Services (OCS) works with clients to evaluate their business requirements and propose a set of standard solutions stacks for various IT solutions. This is an opportune time to evaluate cloud ready solutions, such as Oracle 12c, Oracle Exadata, and the Oracle Database Appliance (ODA). The OCS consultants, together with the delivery team, then turn to upgrading and migrating existing solution stacks to standardized offerings. OCS has the expertise and tools to complete this stage in a fraction of the time required by other IT services companies. Clients quickly realize cost savings in tools, processes, and type/number of resources required. This standardization also improves agility of the IT organizations and their abilities to respond to the needs of various business units. Phase 2 - Consolidation During the consolidation phase, OCS consultants programmatically consolidate hundreds of databases into a smaller number of servers to improve utilization, reduce floor space, and optimize maintenance costs. Consolidation helps clients realize huge savings in CapEx investments and shrink OpEx costs. The use of engineered systems, such as Oracle Exadata, greatly reduces the client’s risk of moving to a new solution stack. OCS recommends clients to pursue Phase 1 (Standardization) and Phase 2 (Consolidation) simultaneously to reduce the overall time, effort, and expense of the cloud journey. Phase 3 - Service Delivery Once a client is on a path of standardization and consolidation, OCS consultants create Service Catalogues based on the SLAs requirements and the criticality of the solutions. The number and types of Service Catalogues (Platinum, Gold, Silver, Bronze, etc.) vary from client to client. OCS consultants also implement a variety of value-added cloud solutions, including monitoring, metering, and charge-back solutions. At this stage, clients are able to achieve a high level of understanding in their cloud journey. Their IT organizations are operating efficiently and are more agile in responding to the needs of business units. Phase 4 - Enterprise Cloud In the final phase of the cloud journey, the economics of the IT organizations change. Business units can request services on-demand; applications can be deployed and consumed on a pay-as-you-go model. OCS has the expertise and capabilities to establish processes, programs, and solutions required for IT organizations to transform how they interact with business units. The Promise of Cloud Solutions Depending the size and complexity of their business model, some clients are able to abbreviate some phases of their cloud journey. Cloud solutions are still evolving and there is rapid pace of innovation to transform how IT organizations operate. The lesson is clear. Cloud solutions hold a lot of promise for business agility. Business leaders can now leverage an additional set of capabilities and services. They can ramp up their pace of innovation. With cloud maturity, they can compete more effectively in their respective markets. But there are certainly challenges ahead. A skilled consulting services partner can play a pivotal role as a trusted advisor in the successful adoption of cloud solutions. Oracle Consulting Services has expertise and a portfolio of services to help clients succeed on their journey to the cloud.

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  • Partner Training on Endeca 2-Days Hands-on Fundamentals

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Utrecht, NL - Monday, January 28 until Tuesday, January 29 : To Register Click here   cost €475 per person Utrecht, NL - Thursday, January 31 until Friday, February 1 :  To Register Click here   cost €475 per person Oracle Belgium - Wednesday, February 6 to Thursday February 7: To Register Click here   cost €535 per person Oracle Belgium - Thursday, February 28 until Friday, March 1 :  To Register Click here   cost €535 per person The Oracle Endeca Information Discovery (OEID) fundamentals training is designed to give partners an understanding of OEID’s features, and how it complements the existing Oracle Business Intelligence suite. Participants will learn how to develop & implement solutions using a Data Discovery method.  Training is in Dutch. This is a two-day class which start with the introduction of Endeca in the proposition of Oracle Business Analytics. The underlying architecture and technology will also be covered. The majority of this fundamentals training is based on a hands-on wokrshop. In this workshop all participants will build several Endeca dashboards based on worked out examples. During this workshop we will also spend time on how to extract social media and other unstructured data combined with text enrichment. This training is developed and will be given by Aotrta Business Intelligence who is Oracle Approved Education Center for OBIEE and OEID in EMEA. Prerequisites You must bring a 64-bit laptop with you for the Hands-on labs: Attendees should have experience and familiarity with the basic concepts of business intelligence and be OPN Partners with Gold or above membership.

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  • .NET Security Part 4

    - by Simon Cooper
    Finally, in this series, I am going to cover some of the security issues that can trip you up when using sandboxed appdomains. DISCLAIMER: I am not a security expert, and this is by no means an exhaustive list. If you actually are writing security-critical code, then get a proper security audit of your code by a professional. The examples below are just illustrations of the sort of things that can go wrong. 1. AppDomainSetup.ApplicationBase The most obvious one is the issue covered in the MSDN documentation on creating a sandbox, in step 3 – the sandboxed appdomain has the same ApplicationBase as the controlling appdomain. So let’s explore what happens when they are the same, and an exception is thrown. In the sandboxed assembly, Sandboxed.dll (IPlugin is an interface in a partially-trusted assembly, with a single MethodToDoThings on it): public class UntrustedPlugin : MarshalByRefObject, IPlugin { // implements IPlugin.MethodToDoThings() public void MethodToDoThings() { throw new EvilException(); } } [Serializable] internal class EvilException : Exception { public override string ToString() { // show we have read access to C:\Windows // read the first 5 directories Console.WriteLine("Pwned! Mwuahahah!"); foreach (var d in Directory.EnumerateDirectories(@"C:\Windows").Take(5)) { Console.WriteLine(d.FullName); } return base.ToString(); } } And in the controlling assembly: // what can possibly go wrong? AppDomainSetup appDomainSetup = new AppDomainSetup { ApplicationBase = AppDomain.CurrentDomain.SetupInformation.ApplicationBase } // only grant permissions to execute // and to read the application base, nothing else PermissionSet restrictedPerms = new PermissionSet(PermissionState.None); restrictedPerms.AddPermission( new SecurityPermission(SecurityPermissionFlag.Execution)); restrictedPerms.AddPermission( new FileIOPermission(FileIOPermissionAccess.Read, appDomainSetup.ApplicationBase); restrictedPerms.AddPermission( new FileIOPermission(FileIOPermissionAccess.pathDiscovery, appDomainSetup.ApplicationBase); // create the sandbox AppDomain sandbox = AppDomain.CreateDomain("Sandbox", null, appDomainSetup, restrictedPerms); // execute UntrustedPlugin in the sandbox // don't crash the application if the sandbox throws an exception IPlugin o = (IPlugin)sandbox.CreateInstanceFromAndUnwrap("Sandboxed.dll", "UntrustedPlugin"); try { o.MethodToDoThings() } catch (Exception e) { Console.WriteLine(e.ToString()); } And the result? Oops. We’ve allowed a class that should be sandboxed to execute code with fully-trusted permissions! How did this happen? Well, the key is the exact meaning of the ApplicationBase property: The application base directory is where the assembly manager begins probing for assemblies. When EvilException is thrown, it propagates from the sandboxed appdomain into the controlling assembly’s appdomain (as it’s marked as Serializable). When the exception is deserialized, the CLR finds and loads the sandboxed dll into the fully-trusted appdomain. Since the controlling appdomain’s ApplicationBase directory contains the sandboxed assembly, the CLR finds and loads the assembly into a full-trust appdomain, and the evil code is executed. So the problem isn’t exactly that the sandboxed appdomain’s ApplicationBase is the same as the controlling appdomain’s, it’s that the sandboxed dll was in such a place that the controlling appdomain could find it as part of the standard assembly resolution mechanism. The sandbox then forced the assembly to load in the controlling appdomain by throwing a serializable exception that propagated outside the sandbox. The easiest fix for this is to keep the sandbox ApplicationBase well away from the ApplicationBase of the controlling appdomain, and don’t allow the sandbox permissions to access the controlling appdomain’s ApplicationBase directory. If you do this, then the sandboxed assembly can’t be accidentally loaded into the fully-trusted appdomain, and the code can’t be executed. If the plugin does try to induce the controlling appdomain to load an assembly it shouldn’t, a SerializationException will be thrown when it tries to load the assembly to deserialize the exception, and no damage will be done. 2. Loading the sandboxed dll into the application appdomain As an extension of the previous point, you shouldn’t directly reference types or methods in the sandboxed dll from your application code. That loads the assembly into the fully-trusted appdomain, and from there code in the assembly could be executed. Instead, pull out methods you want the sandboxed dll to have into an interface or class in a partially-trusted assembly you control, and execute methods via that instead (similar to the example above with the IPlugin interface). If you need to have a look at the assembly before executing it in the sandbox, either examine the assembly using reflection from within the sandbox, or load the assembly into the Reflection-only context in the application’s appdomain. The code in assemblies in the reflection-only context can’t be executed, it can only be reflected upon, thus protecting your appdomain from malicious code. 3. Incorrectly asserting permissions You should only assert permissions when you are absolutely sure they’re safe. For example, this method allows a caller read-access to any file they call this method with, including your documents, any network shares, the C:\Windows directory, etc: [SecuritySafeCritical] public static string GetFileText(string filePath) { new FileIOPermission(FileIOPermissionAccess.Read, filePath).Assert(); return File.ReadAllText(filePath); } Be careful when asserting permissions, and ensure you’re not providing a loophole sandboxed dlls can use to gain access to things they shouldn’t be able to. Conclusion Hopefully, that’s given you an idea of some of the ways it’s possible to get past the .NET security system. As I said before, this post is not exhaustive, and you certainly shouldn’t base any security-critical applications on the contents of this blog post. What this series should help with is understanding the possibilities of the security system, and what all the security attributes and classes mean and what they are used for, if you were to use the security system in the future.

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  • SQL SERVER – Weekly Series – Memory Lane – #004

    - by pinaldave
    Here is the list of curetted articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2006 Auto Generate Script to Delete Deprecated Fields in Current Database In early career everytime I have to drop a column, I had hard time doing it because I was scared what if that column was needed somewhere in the code. Due to this fear I never dropped any column. I just renamed the column. If the column which I renamed was needed afterwards it was very easy to rename it back again. However, it is not recommended to keep the deleted column renamed in the database. At every interval I used to drop the columns which was prefixed with specific word. This script is 6 years old but still works. Give it a look, I am open for improvements. 2007 Shrinking Truncate Log File – Log Full – Part 2 Shrinking database or mdf file is indeed bad thing and it creates lots of problems. However, once in a while there is legit requirement to shrink the log file – a very rare one. In the rare occasion shrinking or truncating the log file may be the only solution. However, one should make sure to take backup before and after the truncate or shrink as in case of a disaster they can be very useful. Remember that truncating log file will break the log chain and while restore it can create major issue. Anyway, use this feature with caution. 2008 Simple Use of Cursor to Print All Stored Procedures of Database Including Schema This is a very interesting requirement I used to face in my early career days, I needed to print all the Stored procedures of my database. Interesting enough I had written a cursor to do so. Today when I look back at this stored procedure, I believe there will be a much cleaner way to do the same task, however, I still use this SP quite often when I have to document all the stored procedures of my database. Interesting Observation about Order of Resultset without ORDER BY In industry many developers avoid using ORDER BY clause to display the result in particular order thinking that Index is enforcing the order. In this interesting example, I demonstrate that without using ORDER BY, same table and similar query can return different results. Query optimizer always returns results using any method which is optimized for performance. The learning is There is no order unless ORDER BY is used. 2009 Size of Index Table – A Puzzle to Find Index Size for Each Index on Table I asked this puzzle earlier where I asked how to find the Index size for each of the tables. The puzzle was very well received and lots of interesting answers were received. To answer this question I have written following blog posts. I suggest this weekend you try to solve this problem and see if you can come up with a better solution. If not, well here are the solutions. Solution 1 | Solution 2 | Solution 3 Understanding Table Hints with Examples Hints are options and strong suggestions specified for enforcement by the SQL Server query processor on DML statements. The hints override any execution plan the query optimizer might select for a query. The SQL Server Query optimizer is a very smart tool and it makes a better selection of execution plan. Suggesting hints to the Query Optimizer should be attempted when absolutely necessary and by experienced developers who know exactly what they are doing (or in development as a way to experiment and learn). Interesting Observation – TOP 100 PERCENT and ORDER BY I have seen developers and DBAs using TOP very causally when they have to use the ORDER BY clause. Theoretically, there is no need of ORDER BY in the view at all. All the ordering should be done outside the view and view should just have the SELECT statement in it. It was quite common that to save this extra typing by including ordering inside of the view. At several instances developers want a complete resultset and for the same they include TOP 100 PERCENT along with ORDER BY, assuming that this will simulate the SELECT statement with ORDER BY. 2010 SQLPASS Nov 8-11, 2010-Seattle – An Alternative Look at Experience In year 2010 I attended most prestigious SQL Server event SQLPASS between Nov 8-11, 2010 at Seattle. I have only one expression for the event - Best Summit Ever. Instead of writing about my usual routine or the event, I wrote about the interesting things I did and how I felt about it! When I go back and read it, I feel that this is the best event I attended in year 2010. Change Database Access to Single User Mode Using SSMS Image says all. 2011 SQL Server 2012 has introduced new analytic functions. These functions were long awaited and I am glad that they are now here. Before when any of this function was needed, people used to write long T-SQL code to simulate these functions. But now there’s no need of doing so. Having available native function also helps performance as well readability. Function SQLAuthority MSDN CUME_DIST CUME_DIST CUME_DIST FIRST_VALUE FIRST_VALUE FIRST_VALUE LAST_VALUE LAST_VALUE LAST_VALUE LEAD LEAD LEAD LAG LAG LAG PERCENTILE_CONT PERCENTILE_CONT PERCENTILE_CONT PERCENTILE_DISC PERCENTILE_DISC PERCENTILE_DISC PERCENT_RANK PERCENT_RANK PERCENT_RANK Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • In Social Relationship Management, the Spirit is Willing, but Execution is Weak

    - by Mike Stiles
    In our final talk in this series with Aberdeen’s Trip Kucera, we wanted to find out if enterprise organizations are actually doing anything about what they’re learning around the importance of communicating via social and using social listening for a deeper understanding of customers and prospects. We found out that if your brand is lagging behind, you’re not alone. Spotlight: How was Aberdeen able to find out if companies are putting their money where their mouth is when it comes to implementing social across the enterprise? Trip: One way to think about the relative challenges a business has in a given area is to look at the gap between “say” and “do.” The first of those words reveals the brand’s priorities, while the second reveals their ability to execute on those priorities. In Aberdeen’s research, we capture this by asking firms to rank the value of a set of activities from one on the low end to five on the high end. We then ask them to rank their ability to execute those same activities, again on a one to five, not effective to highly effective scale. Spotlight: And once you get their self-assessments, what is it you’re looking for? Trip: There are two things we’re looking for in this analysis. The first is we want to be able to identify the widest gaps between perception of value and execution. This suggests impediments to adoption or simply a high level of challenge, be it technical or otherwise. It may also suggest areas where we can expect future investment and innovation. Spotlight: So the biggest potential pain points surface, places where they know something is critical but also know they aren’t doing much about it. What’s the second thing you look for? Trip: The second thing we want to do is look at specific areas in which high-performing companies, the Leaders, are out-executing the Followers. This points to the business impact of these activities since Leaders are defined by a set of business performance metrics. Put another way, we’re correlating adoption of specific business competencies with performance, looking for what high-performers do differently. Spotlight: Ah ha, that tells us what steps the winners are taking that are making them winners. So what did you find out? Trip: Generally speaking, we see something of a glass curtain when it comes to the social relationship management execution gap. There isn’t a single social media activity in which more than 50% of respondents indicated effectiveness, which would be a 4 or 5 on that 1-5 scale. This despite the fact that 70% of firms indicate that generating positive social media mentions is valuable or very valuable, a 4 or 5 on our 1-5 scale. Spotlight: Well at least they get points for being honest. The verdict they’re giving themselves is that they just aren’t cutting it in these highly critical social development areas. Trip: And the widest gap is around directly engaging with customers and/or prospects on social networks, which 69% of firms rated as valuable but only 34% of companies say they are executing well. Perhaps even more interesting is that these two are interdependent since you’re most likely to generate goodwill on social through happy, engaged customers. This data also suggests that social is largely being used as a broadcast channel rather than for one-to-one engagement. As we’ve discussed previously, social is an inherently personal media. Spotlight: And if they’re still using it as a broadcast channel, that shows they still fail to understand the root of social and see it as just another outlet for their ads and push-messaging. That’s depressing. Trip: A second way to evaluate this data is by using Aberdeen’s performance benchmarking. The story is both a bit different, but consistent in its own way. The first thing we notice is that Leaders are more effective in their execution of several key social relationship management capabilities, namely generating positive mentions and engaging with “influencers” and customers. Based on the fact that Aberdeen uses a broad set of performance metrics to rank the respondents as either “Leaders” (top 35% in weighted performance) or “Followers” (bottom 65% in weighted performance), from website conversion to annual revenue growth, we can then correlated high social effectiveness with company performance. We can also connect the specific social capabilities used by Leaders with effectiveness. We spoke about a few of those key capabilities last time and also discuss them in a new report: Social Powers Activate: Engineering Social Engagement to Win the Hidden Sales Cycle. Spotlight: What all that tells me is there are rewards for making the effort and getting it right. That’s how you become a Leader. Trip: But there’s another part of the story, which is that overall effectiveness, even among Leaders, is muted. There’s just one activity in which more than a majority of Leaders cite high effectiveness, effectiveness being the generation of positive buzz. While 80% of Leaders indicate “directly engaging with customers” through social media channels is valuable, the highest rated activity among Leaders, only 42% say they’re effective. This gap even among Leaders shows the challenges still involved in effective social relationship management. @mikestilesPhoto: stock.xchng

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Tony Berk
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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  • Session Report - Modern Software Development Anti-Patterns

    - by Janice J. Heiss
    In this standing-room-only session, building upon his 2011 JavaOne Rock Star “Diabolical Developer” session, Martijn Verburg, this time along with Ben Evans, identified and explored common “anti-patterns” – ways of doing things that keep developers from doing their best work. They emphasized the importance of social interaction and team communication, along with identifying certain psychological pitfalls that lead developers astray. Their emphasis was less on technical coding errors and more how to function well and to keep one’s focus on what really matters. They are the authors of the highly regarded The Well-Grounded Java Developer and are both movers and shakers in the London JUG community and on the Java Community Process. The large room was packed as they gave a fast-moving, witty presentation with lots of laughs and personal anecdotes. Below are a few of the anti-patterns they discussed.Anti-Pattern One: Conference-Driven DeliveryThe theme here is the belief that “Real pros hack code and write their slides minutes before their talks.” Their response to this anti-pattern is an expression popular in the military – PPPPPP, which stands for, “Proper preparation prevents piss-poor performance.”“Communication is very important – probably more important than the code you write,” claimed Verburg. “The more you speak in front of large groups of people the easier it gets, but it’s always important to do dry runs, to present to smaller groups. And important to be members of user groups where you can give presentations. It’s a great place to practice speaking skills; to gain new skills; get new contacts, to network.”They encouraged attendees to record themselves and listen to themselves giving a presentation. They advised them to start with a spouse or friends if need be. Learning to communicate to a group, they argued, is essential to being a successful developer. The emphasis here is that software development is a team activity and good, clear, accessible communication is essential to the functioning of software teams. Anti-Pattern Two: Mortgage-Driven Development The main theme here was that, in a period of worldwide recession and economic stagnation, people are concerned about keeping their jobs. So there is a tendency for developers to treat knowledge as power and not share what they know about their systems with their colleagues, so when it comes time to fix a problem in production, they will be the only one who knows how to fix it – and will have made themselves an indispensable cog in a machine so you cannot be fired. So developers avoid documentation at all costs, or if documentation is required, put it on a USB chip and lock it in a lock box. As in the first anti-pattern, the idea here is that communicating well with your colleagues is essential and documentation is a key part of this. Social interactions are essential. Both Verburg and Evans insisted that increasingly, year by year, successful software development is more about communication than the technical aspects of the craft. Developers who understand this are the ones who will have the most success. Anti-Pattern Three: Distracted by Shiny – Always Use the Latest Technology to Stay AheadThe temptation here is to pick out some obscure framework, try a bit of Scala, HTML5, and Clojure, and always use the latest technology and upgrade to the latest point release of everything. Don’t worry if something works poorly because you are ahead of the curve. Verburg and Evans insisted that there need to be sound reasons for everything a developer does. Developers should not bring in something simply because for some reason they just feel like it or because it’s new. They recommended a site run by a developer named Matt Raible with excellent comparison spread sheets regarding Web frameworks and other apps. They praised it as a useful tool to help developers in their decision-making processes. They pointed out that good developers sometimes make bad choices out of boredom, to add shiny things to their CV, out of frustration with existing processes, or just from a lack of understanding. They pointed out that some code may stay in a business system for 15 or 20 years, but not all code is created equal and some may change after 3 or 6 months. Developers need to know where the code they are contributing fits in. What is its likely lifespan? Anti-Pattern Four: Design-Driven Design The anti-pattern: If you want to impress your colleagues and bosses, use design patents left, right, and center – MVC, Session Facades, SOA, etc. Or the UML modeling suite from IBM, back in the day… Generate super fast code. And the more jargon you can talk when in the vicinity of the manager the better.Verburg shared a true story about a time when he was interviewing a guy for a job and asked him what his previous work was. The interviewee said that he essentially took patterns and uses an approved book of Enterprise Architecture Patterns and applied them. Verburg was dumbstruck that someone could have a job in which they took patterns from a book and applied them. He pointed out that the idea that design is a separate activity is simply wrong. He repeated a saying that he uses, “You should pay your junior developers for the lines of code they write and the things they add; you should pay your senior developers for what they take away.”He explained that by encouraging people to take things away, the code base gets simpler and reflects the actual business use cases developers are trying to solve, as opposed to the framework that is being imposed. He told another true story about a project to decommission a very long system. 98% of the code was decommissioned and people got a nice bonus. But the 2% remained on the mainframe so the 98% reduction in code resulted in zero reduction in costs, because the entire mainframe was needed to run the 2% that was left. There is an incentive to get rid of source code and subsystems when they are no longer needed. The session continued with several more anti-patterns that were equally insightful.

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