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  • Oracle allo SMAU 2012 - La strategia CRM e l’approccio alla Customer Experience: perchè le aziende devono servire diversamente i propri clienti.

    - by Silvia Valgoi
    Lo scorso 18 Ottobre Oracle è stata presente all'edizione milanese di SMAU 2012 all'interno della Apps & Cloud Arena. Invitata da AISM (Associazione italiana marketing) Oracle  ha avuto l’opportunità di partecipare attivamente con un intervento all’interno dell’area tematica “Gestire efficacemente i propri clienti attraverso le applicazioni di Customer Relationship Management”. Le molte persone presenti hanno potuto ascoltare dove, secondo Oracle, si genera reale differenziazione del brand – al di là dei processi ormai consolidati di marketing , vendita e servizio al cliente – e dove si posiziona il nuovo valore per il business. Se non hai potuto partecipare guarda qui la presentazione di Oracle. Per maggiori informazioni: Silvia Valgoi

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  • Microsoft dévoile Dynamics CRM "5", la CTP 3 de sa future solution de gestion de relation client plu

    Mise à jour du 29/03/10 Microsoft dévoile Dynamics CRM 5 La CTP 3 de sa future solution de gestion de la relation client plus simple d'utilisation et plus sécurisée Microsoft vient de lancer la troisième community technology preview (CTP 3) de la prochaine version de son logiciel de gestion de relation client : Dynamics CRM. Baptisé «CRM 5», cette CTP est destinée en priorité aux développeurs d'applications et aux pertenaires «à haute valeur ajoutée», pour reprendre l'expression du blog de l'équipe de Microsoft Dynamics CRM Blog. Bien qu'il s'agisse d'un nom de code, «CRM 5» pourrait bien être le nom définitif du...

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  • Microsoft met de la BI dans son ERP, et du Windows 8 dans son CRM Online

    Microsoft met de la BI dans son ERP Et du Windows 8 dans son CRM Online Microsoft met à jour sa gamme Dynamics 2012 avec deux nouveautés. Première annonce, la sortie de la version R2 de Dynamics AX 2012 - un de ses deux ERP maison avec Dynamics NAV (qui vise plus les PME/PMI). Cette version pour les moyennes et grandes entreprises introduit des fonctionnalités de Business Intelligence basées sur Microsoft SQL Server. « Grâce à elles, des informations importantes concernant toutes les activités de l'entreprise, peuvent être exploitées rapidement, de manière intuitive et contextuelle en fonction des requêtes de l'utilisateur », avance Microsoft. Elle proposera é...

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  • DRBD Replication failure

    - by user62513
    A couple of weeks ago I setup a 2 nodes CRM system with one of the resources managed being MySQL over DRBD. Today for maintenance reasons I restarted both nodes but now they can't connect to each other anymore. DRBD fell out of sync and I followed this guide to get it back connected but it's only able to run successfully on one node. But this strange thing happens: If I crm node standby both nodes and I try: crm node online node0 before crm node online node1, all the CRM resources start successfully but the DRBD partitions are still running in StandAlone state. crm node online node1 beofre crm node online node0, the DRBD resource fails to start, thus causing mysql not to start. If I standby both resources and call crm node online node0 then it times out and prints this error: Running crm node online node0 produces this output after timing out Error setting standby=off (section=nodes, set=<null>): Remote node did not respond Error performing operation: Remote node did not respond Is there anything I'm doing wrong here? An alternative will be just do MySQL replication but I'm not sure how to promote a slave to master when the master database is not available.

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  • How Microsoft listens

    - by Stacy Vicknair
    This being my freshman year as an MVP, I had a realization that I perhaps should be embarrassed hasn’t happened sooner. The realization comes much like the iconic M&Ms commercial where the M&Ms run into Santa and exclaim, “He does exist!” My personal realization arguably has a greater implication: Microsoft does listen. This is the most important lesson that I received this year attending the MVP Summit. My hope is that I can convince you that we are empowered to make a difference. Instead of using “Man I hate how this works / doesn’t work!” as cooler conversation, we can use it as true interaction with Microsoft. We as customers to Microsoft need to stop asking the question “Will this work for me?” and instead ask “How can this work for me?” There are three quick resources that the average developer has access to today that they can use to be heard by the product teams, and by no means should you think twice if you have a concern that you’d like a real response on. MVPs MVPs are members of your community who have a deep relationship with Microsoft and will have connections to their associated product group. Don’t think of them as just a resource for answers, but also as your ambassador for getting your experiences heard. You can find your local MVPs by browsing the directory at: https://mvp.support.microsoft.com/communities/mvp.aspx Evangelists Evangelists are employees of Microsoft who work to foster and grow communities in their assigned region. They are first-class citizens of Microsoft and are often deeply involved with the product groups. As a result, they will be more than glad to direct your questions or concerns to those who can answer them most expertly. With that said, evangelists are also very busy people (who do amazing things for the community) and might not be able to get you that conversation as quickly as a local MVP. You can find your local evangelist at the following website: http://msdn.microsoft.com/en-us/bb905078.aspx Microsoft Connect This is one of the resources that I haven’t used enough, but it cannot be understated. Connect is the starting point of the social conversation that happens between Microsoft and the community daily. Connect acts as a portal where you can provide new feedback as well as comment and rate the feedback provided by others. Power is in numbers when it comes to Connect, so the exposure that your feedback can get not only lets you know that you aren’t the only one who wants change, but also lets Microsoft know the same. https://connect.microsoft.com   Technorati Tags: Microsoft,MVP,Feedback,Connect

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  • Problem installing Microsoft Project

    - by sprasad12
    Hi, I am trying to install Microsoft Project 2007 onto my windows vista. The installation process completes with no problem. But once installed if i try to open, it says that it is configuring the microsoft project and later gives an error saying that there is not enough space for it to open the microsoft project. Can someone please explain what might be going wrong. Thank you.

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  • Problem installing Microsoft Project

    - by sprasad12
    Hi, I am trying to install Microsoft Project 2007 onto my windows vista. The installation process completes with no problem. But once installed if i try to open, it says that it is configuring the microsoft project and later gives an error saying that there is not enough space for it to open the microsoft project. Can someone please explain what might be going wrong. Thank you.

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  • How can I insert bullet point data into Microsoft Excel spreadsheet?

    - by REACHUS
    Sometimes when I make some research, I gather data that should be presented in bullet points, preferably in a single cell (as it is kind of data I would not process in any way in the future). I am looking for a way to make it readable for other people using the spreadsheet (on the screen, as well as when they print the spreadsheet). I would like to make something like that: ———————————————————— | * bullet point 1 | | * bullet point 2 | | * bullet point 3 | ———————————————————— So far the only solution is to edit something presented above in a text editor and then paste it to Excel (as I cannot really make bullet points in a single cell). Is there any better solution?

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  • Bring Office 2003 Menus Back to 2010 with UBitMenu

    - by Matthew Guay
    Are you having trouble getting used to the Ribbon interface in Office 2010?  Here’s how you can roll back the clock a bit and bring back the familiar menus and toolbars from 2003. The Office 2007 Ribbon was both praised and criticized.  While many users felt they were more productive with the new interface, others felt frustrated searching for commands they had memorized in older versions of Office.  Now, with Office 2010, the ribbon interface has been brought to every app in the Office suite, and is integrated into many newer programs from Microsoft. If you’re moving from Office 2003, using UBitMenu allows you to add the old familiar menus back along with the new Ribbon interface for an easier learning curve. Also, with the customizability of Office 2010, we can strip away the extra Ribbon tabs to make it more like 2003. Get the 2003 Menus and Toolbars Back in Office 2010 Download UBitMenu (link below), and install as normal.  Make sure all of your Office programs are closed during the installation.  This handy utility is very small, and installed amazingly quick. Open Word, Excel, or PowerPoint and there’s now a new Menu tab beside Home in the Ribbon.  Now you can access all of your favorite old Office commands in the familiar menus, and access many of the newer Office features such as SmartArt.   Here’s a close-up of the toolbar.  Notice that the layout is very similar to that of Word 2003. You can access all of the new Transitions in PowerPoint 2010 from the menu bar.   The menu in Excel even included support for the new PivotTable and PivotCharts Wizard. One problem we noticed was that the toolbars were condensed to a drop-down menu if the Office window was less than 870px wide.  This may be a frustration to users with low-resolution displays, and you might want to use the Office Apps maximized. Get Rid of the Ribbon Now that you’ve got the old menus back, you can get rid of the extra ribbon tabs if you’d like.  Office 2010 lets you customize your ribbon and remove tabs, so let’s get rid of all the other tabs except for our new Menu tab.  In our example we’re using Word, but you can do it in Excel or PowerPoint the same way. Click the File tab and select Options. Alternately, in the Menu tab, select Tools and then Word Options. Select Customize Ribbon on the left sidebar, then uncheck the boxes beside all the ribbon tabs you want to hide on the right.  Click Ok when you’re finished. While you’re at it, you can change the default color scheme as well. Note: The color change will automatically change the color scheme in all of the Office apps, so you’ll only need to do that once. Now the ribbon only has 2 tabs…the File tab for the new Backstage View, and the UBitMenu tab we just installed.  It almost has the appearance Word 2003, but with the new features of Word 2010!  You’ll need to repeat these steps in Excel and PowerPoint if you want to customize their ribbon the same.   Conclusion If you’ve been having a hard time getting used to Office 2010, UBitMenu is a great way to get familiar with the new interface, or simply stay productive with your old tricks.  We do wish it supported the other Office applications like OneNote and Outlook. That doesn’t make it a deal breaker though, it can make the learning curve easier in Word, PowerPoint, and Excel. UBitMenu is free for personal use, and available at a very reasonable price for businesses. If you’re using Office 2007 and not a fan of the Ribbon, UBitMenu works for it as well. Download UBitMenu Similar Articles Productive Geek Tips How To Bring Back the Old Menus in Office 2007Upgrade Office 2003 to 2010 on XP or Run them Side by SideHow to Find Office 2003 Commands in Office 2010Make Word 2007 Always Save in Word 2003 FormatMake Excel 2007 Always Save in Excel 2003 Format TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Speed Up Windows With ReadyBoost Awesome World Cup Soccer Calendar Nice Websites To Watch TV Shows Online 24 Million Sites Windows Media Player Glass Icons (icons we like) How to Forecast Weather, without Gadgets

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  • MS Dynamics CRM 4.0 - onChange event error

    - by Brett
    Hi I have an onChange event that keeps bringing up the error below whenever I preview it. 'Object doesnt support this property or method' I have the onChange event associated with a picklist and when a specific option is selected another field is unhidden. The code is below: onLoad: //If How did you hear about us is set to event show the Source Event lookup crmForm.SourceEvent = function SourceEvent() { if (crmForm.all.gcs_howdidyouhearaboutus.DataValue == 5) { crmForm.all.gcs_sourceeventid_c.style.display = '' ; crmForm.all.gcs_sourceeventid_d.style.display = '' ; } else { crmForm.all.gcs_sourceeventid_c.style.display = 'none' ; crmForm.all.gcs_sourceeventid_d.style.display = 'none' ; } } crmForm.SourceEvent() ; onChange crmForm.SourceEvent() ; Would be great if someone could let me know why this error is showing up? Also, this has happened on a few onChange events on the form preview but once published onto the live system it does not error. Any ideas? Thank you Brett

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  • Microsoft and the open source community

    - by Charles Young
    For the last decade, I have repeatedly, in my imitable Microsoft fan boy style, offered an alternative view to commonly held beliefs about Microsoft's stance on open source licensing.  In earlier times, leading figures in Microsoft were very vocal in resisting the idea that commercial licensing is outmoded or morally reprehensible.  Many people interpreted this as all-out corporate opposition to open source licensing.  I never read it that way. It is true that I've met individual employees of Microsoft who are antagonistic towards FOSS (free and open source software), but I've met more who are supportive or at least neutral on the subject.  In any case, individual attitudes of employees don't necessarily reflect a corporate stance.  The strongest opposition I've encountered has actually come from outside the company.  It's not a charitable thought, but I sometimes wonder if there are people in the .NET community who are opposed to FOSS simply because they believe, erroneously, that Microsoft is opposed. Here, for what it is worth, are the points I've repeated endlessly over the years and which have often been received with quizzical scepticism. a)  A decade ago, Microsoft's big problem was not FOSS per se, or even with copyleft.  The thing which really kept them awake at night was the fear that one day, someone might find, deep in the heart of the Windows code base, some code that should not be there and which was published under GPL.  The likelihood of this ever happening has long since faded away, but there was a time when MS was running scared.  I suspect this is why they held out for a while from making Windows source code open to inspection.  Nowadays, as an MVP, I am positively encouraged to ask to see Windows source. b)  Microsoft has never opposed the open source community.  They have had problems with specific people and organisations in the FOSS community.  Back in the 1990s, Richard Stallman gave time and energy to a successful campaign to launch antitrust proceedings against Microsoft.  In more recent times, the negative attitude of certain people to Microsoft's submission of two FOSS licences to the OSI (both of which have long since been accepted), and the mad scramble to try to find any argument, however tenuous, to block their submission was not, let us say, edifying. c) Microsoft has never, to my knowledge, written off the FOSS model.  They certainly don't agree that more traditional forms of licensing are inappropriate or immoral, and they've always been prepared to say so.  One reason why it was so hard to convince people that Microsoft is not rabidly antagonistic towards FOSS licensing is that so many people think they have no involvement in open source.  A decade ago, there was virtually no evidence of any such involvement.  However, that was a long time ago.  Quietly over the years, Microsoft has got on with the job of working out how to make use of FOSS licensing and how to support the FOSS community.  For example, as well as making increasingly extensive use of Github, they run an important FOSS forge (CodePlex) on which they, themselves, host many hundreds of distinct projects.  The total count may even be in the thousands now.  I suspect there is a limit of about 500 records on CodePlex searches because, for the past few years, whenever I search for Microsoft-specific projects on CodePlex, I always get approx. 500 hits.  Admittedly, a large volume of the stuff they publish under FOSS licences amounts to code samples, but many of those 'samples' have grown into useful and fully featured frameworks, libraries and tools. All this is leading up to the observation that yesterday's announcement by Scott Guthrie marks a significant milestone and should not go unnoticed.  If you missed it, let me summarise.   From the first release of .NET, Microsoft has offered a web development framework called ASP.NET.  The core libraries are included in the .NET framework which is released free of charge, but which is not open source.   However, in recent years, the number of libraries that constitute ASP.NET have grown considerably.  Today, most professional ASP.NET web development exploits the ASP.NET MVC framework.  This, together with several other important parts of the ASP.NET technology stack, is released on CodePlex under the Apache 2.0 licence.   Hence, today, a huge swathe of web development on the .NET/Azure platform relies four-square on the use of FOSS frameworks and libraries. Yesterday, Scott Guthrie announced the next stage of ASP.NET's journey towards FOSS nirvana.  This involves extending ASP.NET's FOSS stack to include Web API and the MVC Razor view engine which is rapidly becoming the de facto 'standard' for building web pages in ASP.NET.  However, perhaps the more important announcement is that the ASP.NET team will now accept and review contributions from the community.  Scott points out that this model is already in place elsewhere in Microsoft, and specifically draws attention to development of the Windows Azure SDKs.  These SDKs are central to Azure development.   The .NET and Java SDKs are published under Apache 2.0 on Github and Microsoft is open to community contributions.  Accepting contributions is a more profound move than simply releasing code under FOSS licensing.  It means that Microsoft is wholeheartedly moving towards a full-blooded open source approach for future evolution of some of their central and most widely used .NET and Azure frameworks and libraries.  In conjunction with Scott's announcement, Microsoft has also released Git support for CodePlex (at long last!) and, perhaps more importantly, announced significant new investment in their own FOSS forge. Here at Solidsoft we have several reasons to be very interested in Scott's announcement. I'll draw attention to one of them.  Earlier this year we wrote the initial version of a new UK Government web application called CloudStore.  CloudStore provides a way for local and central government to discover and purchase applications and services. We wrote the web site using ASP.NET MVC which is FOSS.  However, this point has been lost on the ladies and gentlemen of the press and, I suspect, on some of the decision makers on the government side.  They announced a few weeks ago that future versions of CloudStore will move to a FOSS framework, clearly oblivious of the fact that it is already built on a FOSS framework.  We are, it is fair to say, mildly irked by the uninformed and badly out-of-date assumption that “if it is Microsoft, it can't be FOSS”.  Old prejudices live on.

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  • CRM + Invoicing/Billing + Ticketing for a small web design company

    - by Mike
    Hi everyone, I am currently using ActiveCollab but it lacks the typical CRM features. I can't even keep notes about a customer saved in one place. What I am looking for is a simple but efficient CRM application that allows me to store all the (potential) customers along with their phone calls noted down, contracts, agreements. On the billing end, I should be able to keep track of invoices and payments, along with a bit of sales reports. A great extra would be a ticket support feature but not really necessary I looked at VTiger and SugarCRM at first. Though, they look too complex on the sales/campaigns end but completely lack the billing side. Do you have some good apps/services to suggest? :) Any programming language or OS would do. Both paid and free. Thanks Mike

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  • Microsoft signed driver appears as publisher not verfied

    - by Priyanka Gupta
    Task at hand: Microsoft sign drivers on Win 7. I microsoft signed my driver package 3 times every time thinking I might have missed a step or something. However, I cannot seem to get rid of the Windows Security error message "Windows can't verify the publisher of this driver software'. This is not the first time I have signed the driver packages. I was successfully able to sign other driver packages a few months ago. However, with this driver package I keep getting Windows security dialog box. Here's the procedure I follow - Create a new cat file using INF2CAT tool. Self sign the driver using a Versign Class 3 Public Primary Certification Authority - G5.cer. Run the microsoft tests on DTM Servers and clients with the devices that use this driver. Create WLK submission package. Self sign the cab file. Submit the package for certification. The catalog file that comes back after successfully passing tests says Name of signer "Microsoft Windows Hardware Comptibility Publisher". When I check the validity of signature using SignTool, it says the signature is vaild. However, when I try to install the driver with new signed catalog file the windows complain. Any ideas? Edit 11/12/2012: Reply to Eugene's comment Thanks for the help, Eugene. Yes. I did sign two other driver packages before. One of them was modified version of WinUSB driver. I am using the same certificate I used when I signed those two driver packages a few months ago. It costs $250 per signing from Microsoft. I would think that Microsoft would complain about it during certification if the certificate is wrong. I use the following command to self sign the CAT file. I don't have to specify the ceritificate name as there's only one certificate in the directory - Signtool sign /v /a /n CompanyName /t http://timestamp.verisign.com/scripts/timestamp.dll OurCatalogFile.cat Below is the result from running Verify command on the Microsoft signed OurCatalogFile.cat C:\Program Files\Microsoft SDKs\Windows\v7.1\Bin\x64signtool verify /v "C:\User s\logotest\Documents\serialdriversigning\OurCatalogFile.cat" Verifying: C:\Users\logotest\Documents\serialdriversigning\OurCatalogFile.cat" Hash of file (sha1): BDDF39B1DD95881B462164129758A7FFD54F47D9 Signing Certificate Chain: Issued to: Microsoft Root Certificate Authority Issued by: Microsoft Root Certificate Authority Expires: Sun May 09 18:28:13 2021 SHA1 hash: CDD4EEAE6000AC7F40C3802C171E30148030C072 Issued to: Microsoft Windows Hardware Compatibility PCA Issued by: Microsoft Root Certificate Authority Expires: Thu Jun 04 16:15:46 2020 SHA1 hash: 8D42419D8B21E5CF9C3204D0060B19312B96EB78 Issued to: Microsoft Windows Hardware Compatibility Publisher Issued by: Microsoft Windows Hardware Compatibility PCA Expires: Wed Sep 18 18:20:55 2013 SHA1 hash: D94345C032D23404231DD3902F22AB1C2100341E The signature is timestamped: Tue Nov 06 11:26:48 2012 Timestamp Verified by: Issued to: Microsoft Root Authority Issued by: Microsoft Root Authority Expires: Thu Dec 31 02:00:00 2020 SHA1 hash: A43489159A520F0D93D032CCAF37E7FE20A8B419 Issued to: Microsoft Timestamping PCA Issued by: Microsoft Root Authority Expires: Sun Sep 15 02:00:00 2019 SHA1 hash: 3EA99A60058275E0ED83B892A909449F8C33B245 Issued to: Microsoft Time-Stamp Service Issued by: Microsoft Timestamping PCA Expires: Tue Apr 09 16:53:56 2013 SHA1 hash: 1895C2C907E0D7E5C0292B92C6EA8D0E236F525E Successfully verified: C:\Users\logotest\Documents\serialdriversigning\OurCatalogFile.cat" Number of files successfully Verified: 1 Number of warnings: 0 Number of errors: 0 Thank you!

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  • Microsoft signed drivers appears as publisher not verfied

    - by Priyanka Gupta
    Task at hand: Microsoft sign drivers on Win 7. I microsoft signed my driver package 3 times every time thinking I might have missed a step or something. However, I cannot seem to get rid of the Windows Security error message "Windows can't verify the publisher of this driver software'. This is not the first time I have signed the driver packages. I was successfully able to sign other driver packages a few months ago. However, with this driver package I keep getting Windows security dialog box. Here's the procedure I follow - Create a new cat file using INF2CAT tool. Self sign the driver using a Versign Class 3 Public Primary Certification Authority - G5.cer. Run the microsoft tests on DTM Servers and clients with the devices that use this driver. Create WLK submission package. Self sign the cab file. Submit the package for certification. The catalog file that comes back after successfully passing tests says Name of signer "Microsoft Windows Hardware Comptibility Publisher". When I check the validity of signature using SignTool, it says the signature is vaild. However, when I try to install the driver with new signed catalog file the windows complain. Any ideas? Edit 11/12/2012: Reply to Eugene's comment Thanks for the help, Eugene. Yes. I did sign two other driver packages before. One of them was modified version of WinUSB driver. I am using the same certificate I used when I signed those two driver packages a few months ago. It costs $250 per signing from Microsoft. I would think that Microsoft would complain about it during certification if the certificate is wrong. I use the following command to self sign the CAT file. I don't have to specify the ceritificate name as there's only one certificate in the directory - Signtool sign /v /a /n CompanyName /t http://timestamp.verisign.com/scripts/timestamp.dll OurCatalogFile.cat Below is the result from running Verify command on the Microsoft signed OutCatalogFile.cat C:\Program Files\Microsoft SDKs\Windows\v7.1\Bin\x64signtool verify /v "C:\User s\logotest\Documents\serialdriversigning\OurCatalogFile.cat" Verifying: C:\Users\logotest\Documents\serialdriversigning\OurCatalogFile.cat" Hash of file (sha1): BDDF39B1DD95881B462164129758A7FFD54F47D9 Signing Certificate Chain: Issued to: Microsoft Root Certificate Authority Issued by: Microsoft Root Certificate Authority Expires: Sun May 09 18:28:13 2021 SHA1 hash: CDD4EEAE6000AC7F40C3802C171E30148030C072 Issued to: Microsoft Windows Hardware Compatibility PCA Issued by: Microsoft Root Certificate Authority Expires: Thu Jun 04 16:15:46 2020 SHA1 hash: 8D42419D8B21E5CF9C3204D0060B19312B96EB78 Issued to: Microsoft Windows Hardware Compatibility Publisher Issued by: Microsoft Windows Hardware Compatibility PCA Expires: Wed Sep 18 18:20:55 2013 SHA1 hash: D94345C032D23404231DD3902F22AB1C2100341E The signature is timestamped: Tue Nov 06 11:26:48 2012 Timestamp Verified by: Issued to: Microsoft Root Authority Issued by: Microsoft Root Authority Expires: Thu Dec 31 02:00:00 2020 SHA1 hash: A43489159A520F0D93D032CCAF37E7FE20A8B419 Issued to: Microsoft Timestamping PCA Issued by: Microsoft Root Authority Expires: Sun Sep 15 02:00:00 2019 SHA1 hash: 3EA99A60058275E0ED83B892A909449F8C33B245 Issued to: Microsoft Time-Stamp Service Issued by: Microsoft Timestamping PCA Expires: Tue Apr 09 16:53:56 2013 SHA1 hash: 1895C2C907E0D7E5C0292B92C6EA8D0E236F525E Successfully verified: C:\Users\logotest\Documents\serialdriversigning\OurCatalogFile.cat" Number of files successfully Verified: 1 Number of warnings: 0 Number of errors: 0 Thank you!

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  • CRM vs VRM

    - by David Dorf
    In a previous post, I discussed the potential power of combining social, interest, and location graphs in order to personalize marketing and shopping experiences for consumers.  Marketing companies have been trying to collect detailed information for that very purpose, a large majority of which comes from tracking people on the internet.  But their approaches stem from the one-way nature of traditional advertising.  With TV, radio, and magazines there is no opportunity to truly connect to customers, which has trained marketing companies to [covertly] collect data and segment customers into easily identifiable groups.  To a large extent, we think of this as CRM. But what if we turned this viewpoint upside-down to accommodate for the two-way nature of social media?  The notion of marketing as conversations was the basis for the Cluetrain, an early attempt at drawing attention to the fact that customers are actually unique humans.  A more practical implementation is Project VRM, which is a reverse CRM of sorts.  Instead of vendors managing their relationships with customers, customers manage their relationships with vendors. Your shopping experience is not really controlled by you; rather, its controlled by the retailer and advertisers.  And unfortunately, they typically don't give you a say in the matter.  Yes, they might tailor the content for "female age 25-35 interested in shoes" but that's not really the essence of you, is it?  A better approach is to the let consumers volunteer information about themselves.  And why wouldn't they if it means a better, more relevant shopping experience?  I'd gladly list out my likes and dislikes in exchange for getting rid of all those annoying cookies on my harddrive. I really like this diagram from Beyond SocialCRM as it captures the differences between CRM and VRM. The closest thing to VRM I can find is Buyosphere, a start-up that allows consumers to track their shopping history across many vendors, then share it appropriately.  Also, Amazon does a pretty good job allowing its customers to edit their profile, which includes everything you've ever purchased from Amazon.  You can mark items as gifts, or explicitly exclude them from their recommendation engine.  This is a win-win for both the consumer and retailer. So here is my plea to retailers: Instead of trying to infer my interests from snapshots of my day, please just ask me.  We'll both have a better experience in the long-run.

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  • Recurring Appointments in Dynamics CRM

    - by true
    It doesn't look like Dynamics allows for recurring appointments. I found a tutorial for recurring service activities, but I don't really follow the portion where it sends a SOAP object. If anyone can help I would appreciate it

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  • My Oracle Support E-Business CRM Communities = Answer Hubs

    - by Oracle_EBS
    Want a quick answer to your EBS CRM problem?  Try our My Oracle Support E-Business CRM Communities.  Another avenue to get timely and accurate support and solutions from Oracle Support experts, industry peers and it's searchable to learn from others experiencing the same issues.  Give them a try! Oracle Complex Maintenance, Repair and Overhaul Community Oracle Contracts Community Oracle Depot Repair Oracle Install Base Community Oracle Lease & Finance Community Oracle Mobile Field Service Community Oracle Quoting Oracle Sales and Marketing Oracle Sales Compensation Oracle Service Community Oracle Telesales Oracle Trade Management

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  • Making a field unavailable to a user with javascript in MS CRM 4

    - by mwright
    I am trying to disable a field, i.e. grey it out and not allow the user to select it. To achieve this effect I am currently calling crmForm.all.new_attribute1.disabled = true; crmForm.all.new_attribute2.Disabled = true; The Disable, with a capital D, makes the field grayed out but the user can still put the cursor in that field or tab to it. The disable, with a little d, makes the field unavailable to the cursor and via tab, but gives no visual indication that it can't be interacted with. Is there a better way to do this, one call that will achieve similar results or am I stuck having both there?

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  • Getting Started with Oracle Fusion CRM Sales

    Designed from the ground-up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Fusion Applications are 100 percent open standards-based business applications that set a new standard for the way we innovate, work and adopt technology. Delivered as a complete suite of modular applications, Fusion Applications work with your existing portfolio to evolve your business to a new level of performance. In this AppCast, part of a special series on Fusion Applications, you hear about the unique advantages of Fusion CRM Sales, learn about the scope of the first release and discover how Fusion CRM Sales modules can be used to complement and enhance your existing sales solutions.

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  • Moving data files failing

    - by Miles Hayler
    Trying to migrate data from C: to D: via the SBS console is failing. The wizard starts running but drops out in the first few seconds. I'll post the full logs, but the important lines appear to be as follows: An exception of type 'Type: System.IO.FileNotFoundException, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' has occurred. Message: The system cannot find the file specified. (Exception from HRESULT: 0x80070002) Stack: at TaskScheduler.TaskSchedulerClass.GetFolder(String Path) at Microsoft.WindowsServerSolutions.Common.WindowsTaskScheduler..ctor(String taskPath, String taskName) BaseException: Microsoft.WindowsServerSolutions.Storage.Common.StorageException: GetServerBackupTaskStatus: fail to find the task --- ErrorCode:0 I've been googling for days with no luck. I have found that mscorlib is a component of .net, and I've discovered multiple instances of the file in %windir%, %windir%\winsxs, %windir%\Microsoft.net Anyone come across and fixed this one before? --------------------------------------------------------- [1516] 110315.190856.1105: Storage: Initializing...C:\Program Files\Windows Small Business Server\Bin\MoveData.exe [1516] 110315.190856.2875: Storage: Data Store to be moved: Exchange [1516] 110315.190856.5305: TaskScheduler: Exception System.IO.FileNotFoundException: [1516] 110315.190856.5605: Exception: --------------------------------------- An exception of type 'Type: System.IO.FileNotFoundException, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' has occurred. Timestamp: 03/15/2011 19:08:56 Message: The system cannot find the file specified. (Exception from HRESULT: 0x80070002) Stack: at TaskScheduler.TaskSchedulerClass.GetFolder(String Path) at Microsoft.WindowsServerSolutions.Common.WindowsTaskScheduler..ctor(String taskPath, String taskName) [1516] 110315.190856.5625: Storage: Exception Microsoft.WindowsServerSolutions.Common.WindowsTaskSchedulerException: [1516] 110315.190856.5635: Exception: --------------------------------------- [b]An exception of type 'Type: Microsoft.WindowsServerSolutions.Common.WindowsTaskSchedulerException, Common, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred.[/b] Timestamp: 03/15/2011 19:08:56 Message: Failed to find the task path Stack: at Microsoft.WindowsServerSolutions.Common.WindowsTaskScheduler..ctor(String taskPath, String taskName) at Microsoft.WindowsServerSolutions.Storage.Common.ServerBackupUtility.GetServerBackupTaskStatus() --------------------------------------- An exception of type 'Type: System.IO.FileNotFoundException, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' has occurred. Timestamp: 03/15/2011 19:08:56 Message: The system cannot find the file specified. (Exception from HRESULT: 0x80070002) Stack: at TaskScheduler.TaskSchedulerClass.GetFolder(String Path) at Microsoft.WindowsServerSolutions.Common.WindowsTaskScheduler..ctor(String taskPath, String taskName) [1516] 110315.190856.5665: Storage: Error Retrieving Server Backup Task Status: ErrorCode:0 BaseException: Microsoft.WindowsServerSolutions.Storage.Common.StorageException: GetServerBackupTaskStatus: fail to find the task ---> ErrorCode:0 BaseException: Microsoft.WindowsServerSolutions.Common.WindowsTaskSchedulerException: Failed to find the task path ---> System.IO.FileNotFoundException: The system cannot find the file specified. (Exception from HRESULT: 0x80070002) at TaskScheduler.TaskSchedulerClass.GetFolder(String Path) at Microsoft.WindowsServerSolutions.Common.WindowsTaskScheduler..ctor(String taskPath, String taskName) --- End of inner exception stack trace --- at Microsoft.WindowsServerSolutions.Common.WindowsTaskScheduler..ctor(String taskPath, String taskName) at Microsoft.WindowsServerSolutions.Storage.Common.ServerBackupUtility.GetServerBackupTaskStatus() --- End of inner exception stack trace --- at Microsoft.WindowsServerSolutions.Storage.Common.ServerBackupUtility.GetServerBackupTaskStatus() at Microsoft.WindowsServerSolutions.Storage.MoveData.Helper.get_ServerBackupTaskState() [1516] 110315.190857.6216: Storage: Backup Task State: Unknown [1516] 110315.190857.9347: Storage: Launching the Move Data Wizard! [1516] 110315.190857.9397: Wizard: Admin:QueryNextPage(null) = Storage.MoveDataWizard.GettingStartedPage [1516] 110315.190857.9417: Wizard: TOC Storage.MoveDataWizard.GettingStartedPage is on ExpectedPath [1516] 110315.190857.9577: Wizard: Storage.MoveDataWizard.GettingStartedPage entered [1516] 110315.190857.9657: Wizard: Admin:QueryNextPage(Storage.MoveDataWizard.GettingStartedPage) = Storage.MoveDataWizard.DiagnoseDataStorePage [1516] 110315.190857.9657: Wizard: TOC Storage.MoveDataWizard.DiagnoseDataStorePage is on ExpectedPath [1516] 110315.190857.9657: Wizard: Admin:QueryNextPage(Storage.MoveDataWizard.DiagnoseDataStorePage) = Storage.MoveDataWizard.NewDataStoreLocationPage [1516] 110315.190857.9657: Wizard: TOC Storage.MoveDataWizard.NewDataStoreLocationPage is on ExpectedPath [1516] 110315.190857.9657: Wizard: Admin:QueryNextPage(Storage.MoveDataWizard.NewDataStoreLocationPage) = null [1516] 110315.190857.9697: Wizard: ---------------------------------- [1516] 110315.190857.9697: Wizard: The pages visted: [1516] 110315.190857.9697: Wizard: Current Page := [TOC Storage.MoveDataWizard.GettingStartedPage] [1516] 110315.190857.9697: Wizard: [TOC] : TOC Storage.MoveDataWizard.DiagnoseDataStorePage [1516] 110315.190857.9697: Wizard: [TOC] : TOC Storage.MoveDataWizard.NewDataStoreLocationPage [1516] 110315.190857.9697: Wizard: Step 1 of 3 [1516] 110315.190907.0406: Wizard: Admin:QueryNextPage(Storage.MoveDataWizard.GettingStartedPage) = Storage.MoveDataWizard.DiagnoseDataStorePage [1516] 110315.190907.0416: Wizard: Storage.MoveDataWizard.GettingStartedPage exited with the button: Next [1516] 110315.190907.0416: WizardChainEngine Next Clicked: Going to page {0}.: Storage.MoveDataWizard.DiagnoseDataStorePage [1516] 110315.190907.0496: Wizard: Storage.MoveDataWizard.DiagnoseDataStorePage entered [1516] 110315.190907.0606: Wizard: Admin:QueryNextPage(Storage.MoveDataWizard.DiagnoseDataStorePage) = Storage.MoveDataWizard.NewDataStoreLocationPage [1516] 110315.190907.0606: Wizard: Admin:QueryNextPage(Storage.MoveDataWizard.NewDataStoreLocationPage) = null [1516] 110315.190907.0606: Wizard: ---------------------------------- [1516] 110315.190907.0606: Wizard: The pages visted: [1516] 110315.190907.0606: Wizard: [TOC] visited: TOC Storage.MoveDataWizard.GettingStartedPage [1516] 110315.190907.0606: Wizard: Current Page := [TOC Storage.MoveDataWizard.DiagnoseDataStorePage] [1516] 110315.190907.0616: Wizard: [TOC] : TOC Storage.MoveDataWizard.NewDataStoreLocationPage [1516] 110315.190907.0616: Wizard: Step 2 of 3 [19772] 110315.190907.0656: Storage: Starting System Diagnosis [19772] 110315.190907.0656: Storage: Getting Data Store Information [19772] 110315.190907.1086: Storage: Create the list of storage and DB directory path [19772] 110315.190907.1246: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingTasks..ctor [19772] 110315.190907.1546: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingTasks.Initialize [19772] 110315.190907.1596: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.Initialize [19772] 110315.190907.1606: Messaging: Exchange install path: C:\Program Files\Microsoft\Exchange Server\bin [19772] 110315.190908.4157: Messaging: E12 Monad runspace created ID: Microsoft.PowerShell [19772] 110315.190908.4237: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190908.4287: Messaging: Executed management shell command: get-exchangeserver [19772] 110315.190910.2369: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190910.2369: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.Initialize [19772] 110315.190910.5699: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingTasks.GatherAdminInfo [19772] 110315.190910.5699: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190910.5719: Messaging: Executed management shell command: get-user -Identity "dmagroup.local\Administrator" [19772] 110315.190911.0870: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.0880: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.0880: Messaging: Executed management shell command: get-mailbox -Identity "d2ae2bf0-48a7-4ce9-9e72-bb3c765454ac" [19772] 110315.190911.1300: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.1310: Messaging: User Administrator is mail enabled and can use MessagingManagement to send mail. [19772] 110315.190911.1310: Messaging: Email address used for user: [email protected] [19772] 110315.190911.1440: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.1440: Messaging: Executed management shell command: get-group -Identity "Domain Admins" [19772] 110315.190911.1630: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.1640: Messaging: User Administrator is a member of Domain Admins and can use MessagingManagement to manage Exchange. [19772] 110315.190911.1640: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingTasks.GatherAdminInfo [19772] 110315.190911.1640: Messaging: MessagingManagement enabled for Exchange management: True [19772] 110315.190911.1640: Messaging: MessagingManagement enabled for mail submission: True [19772] 110315.190911.1640: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingTasks.Initialize [19772] 110315.190911.1640: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Tasks.TaskMoveExchangeData.CreateDataStoreDriveList [19772] 110315.190911.1670: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.Initialize [19772] 110315.190911.1670: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.1670: Messaging: Executed management shell command: get-storagegroup -Server "SERVER01" [19772] 110315.190911.2990: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.3070: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.Initialize [19772] 110315.190911.3070: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.3070: Messaging: Executed management shell command: get-mailboxdatabase -Server "SERVER01" [19772] 110315.190911.4440: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.4520: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.Initialize [19772] 110315.190911.4520: Messaging: Begin Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.4520: Messaging: Executed management shell command: get-publicfolderdatabase -Server "SERVER01" [19772] 110315.190911.5240: Messaging: End Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute [19772] 110315.190911.5510: Storage: Data Store Drive/s Details:Name=C:\,Size=12675712420 [19772] 110315.190911.5510: Storage: Data Store Size Details: Current Total Size=12675712420 Required Size=12675712420 [19772] 110315.190911.5510: Storage: MoveData Task can move the Data Store=True [19772] 110315.190911.8401: Storage: An error was encountered when performing system diagnosis : ErrorCode:0 BaseException: Microsoft.WindowsServerSolutions.Storage.Common.StorageException: WMI error occurred while accessing drive ---> System.Management.ManagementException: Not found at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode) at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext() at Microsoft.WindowsServerSolutions.Storage.Common.DriveUtil.IsDriveRemovable(String drive) --- End of inner exception stack trace --- at Microsoft.WindowsServerSolutions.Storage.Common.DriveUtil.IsDriveRemovable(String drive) at Microsoft.WindowsServerSolutions.Storage.Common.DataStoreInfo.LoadAvailableDrives() at Microsoft.WindowsServerSolutions.Storage.Common.MoveDataUtil.CanMoveData(DataStoreInfo storeInfo, MoveDataError& error) at Microsoft.WindowsServerSolutions.Storage.MoveData.DiagnoseDataStorePagePresenter.DiagnoseDataStore(Object sender, DoWorkEventArgs args) [1516] 110315.190912.0331: Storage: An error occured during the execution: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> ErrorCode:0 BaseException: Microsoft.WindowsServerSolutions.Storage.Common.StorageException: Diagnosing the Data Store failed (see the inner exception) ---> ErrorCode:0 BaseException: Microsoft.WindowsServerSolutions.Storage.Common.StorageException: WMI error occurred while accessing drive ---> System.Management.ManagementException: Not found at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode) at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext() at Microsoft.WindowsServerSolutions.Storage.Common.DriveUtil.IsDriveRemovable(String drive) --- End of inner exception stack trace --- at Microsoft.WindowsServerSolutions.Storage.Common.DriveUtil.IsDriveRemovable(String drive) at Microsoft.WindowsServerSolutions.Storage.Common.DataStoreInfo.LoadAvailableDrives() at Microsoft.WindowsServerSolutions.Storage.Common.MoveDataUtil.CanMoveData(DataStoreInfo storeInfo, MoveDataError& error) at Microsoft.WindowsServerSolutions.Storage.MoveData.DiagnoseDataStorePagePresenter.DiagnoseDataStore(Object sender, DoWorkEventArgs args) at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument) --- End of inner exception stack trace --- at Microsoft.WindowsServerSolutions.Storage.MoveData.DiagnoseDataStorePagePresenter.backgroundWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e) --- End of inner exception stack trace --- at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks) at System.Delegate.DynamicInvokeImpl(Object[] args) at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme) at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj) at System.Threading.ExecutionContext.runTryCode(Object userData) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme) at System.Windows.Forms.Control.InvokeMarshaledCallbacks() at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at Microsoft.WindowsServerSolutions.Common.Wizards.Framework.WizardFrameView.Create() at Microsoft.WindowsServerSolutions.Common.Wizards.Framework.WizardChainEngine.Launch() at Microsoft.WindowsServerSolutions.Storage.MoveData.MainClass.LaunchMoveDataWizard() at Microsoft.WindowsServerSolutions.Storage.MoveData.MainClass.Main(String[] args)

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