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• USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

  - by Michael Snow

  Guest post today provided by Oracle partner, USDM  Regulated Content in WebCenterUSDM and Oracle offer a new Part 11 compliant solution for Life Sciences (White Paper) Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting. Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.USDM provides:•    Expertise in Life Science ECM Business Processes•    Prebuilt Life Science Configuration in WebCenter •    Validation Accelerator Packs for WebCenterUSDM is very proud to support Oracle’s expanding commitment to Life Sciences…. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} For more information please contact:  [email protected] Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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• OpenWorld: Our (Road) Maps are Looking Good!

  - by Tony Berk

  Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great forward-looking roadmap sessions. In case you aren't here or you decided to go to other sessions, this is my quick summary of what I could capture from a couple of the roadmaps: In the Fusion CRM Strategy and Roadmap session, Anthony Lye provided an overview of the Fusion CRM strategy including the key design principles of 3 E's: Easy, Effective and Efficient. After an overview of how Oracle has deployed Fusion CRM internally to 25,000 users worldwide, Anthony discussed the features coming in the next release, the releases in the next 12 months and beyond. I can't detail too much since you haven't read Oracle's Safe Harbor statement, but check out Fusion Tap and look for new features and added functionality for sales prediction, marketing, social and integration with a number of the key Customer Experience products.  In the Oracle RightNow CX Cloud Service Vision and Roadmap session, Chris Hamilton presented the focus areas for the RightNow product. As a result of the large increase in development resources after the acquisition, the RightNow CX team is planning a lot of enhancements to the functionality, infrastructure and integrations. As a key piece of the Oracle Customer Experience (CX) strategy, RightNow will be integrated with Oracle Social Network, Oracle Commerce (ATG and Endeca), Oracle Knowledge, Oracle Policy Automation and, of course, further integration with Fusion Sales and Marketing. Look forward to seeing more on the Virtual Assistant, Smart Interaction Hub and Mobility. In addition to the roadmaps, I was looking forward to hearing from Oracle CRM customers. So, I sat in on two great Siebel customer panels: The Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management panel consisted of speakers from CSL Behring, McKesson and Intuit. It was great to get an overview of implementations for both B2B and B2C companies. It was great hearing that all of these companies have more than 1,000 sales users (Intuit has 4,000) and how the 360 degree view of the customer in Siebel is helping these customers improve their customers' experience (CX). They are all great examples of centralized implementations which have standardized processes across the globe and across business units.  Waste Management, Farmers Insurance and the US Citizenship & Immigration Services presented in the Driving Great Customer Experiences with Siebel Service Applications session. Talk about serving large customer bases! Is it possible that Farmers with only 10 million households is the smallest of these 3? All of them provided great examples of how they are improving the customer experience (CX) including 60-70% improvements in efficiency or reducing the number of applications the customer service reps (CSRs) need to use from 10 to 1 (Waste Management) and context aware call transfers to avoid the caller explaining their issue 3 times (USCIS). So that's my wrap up of only 4 sessions from Monday. In between sessions, I stopped by the Oracle DEMOgrounds and CRM Pavilion to visit with a group of great partners and see the products and partner integrations in action. Don't miss a recap of Mark Hurd's Keynote. I can't believe there were another 40+ sessions covering CRM, Fusion, Cloud, etc. that I missed today! Anyone else see any great sessions?

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• Implementing Service Level Agreements in Enterprise Manager 12c for Oracle Packaged Applications

  - by Anand Akela

  Contributed by Eunjoo Lee, Product Manager, Oracle Enterprise Manager. Service Level Management, or SLM, is a key tool in the proactive management of any Oracle Packaged Application (e.g., E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, Fusion Apps, etc.). The benefits of SLM are that administrators can utilize representative Application transactions, which are constantly and automatically running behind the scenes, to verify that all of the key application and technology components of an Application are available and performing to expectations. A single transaction can verify the availability and performance of the underlying Application Tech Stack in a much more efficient manner than by monitoring the same underlying targets individually. In this article, we’ll be demonstrating SLM using Siebel Applications, but the same tools and processes apply to any of the Package Applications mentioned above. In this demonstration, we will log into the Siebel Application, navigate to the Contacts View, update a contact phone record, and then log-out. This transaction exposes availability and performance metrics of multiple Siebel Servers, multiple Components and Component Groups, and the Siebel Database - in a single unified manner. We can then monitor and manage these transactions like any other target in EM 12c, including placing pro-active alerts on them if the transaction is either unavailable or is not performing to required levels. The first step in the SLM process is recording the Siebel transaction. The following screenwatch demonstrates how to record Siebel transaction using an EM tool called “OpenScript”. A completed recording is called a “Synthetic Transaction”. The second step in the SLM process is uploading the Synthetic Transaction into EM 12c, and creating Generic Service Tests. We can create a Generic Service Test to execute our synthetic transactions at regular intervals to evaluate the performance of various business flows. As these transactions are running periodically, it is possible to monitor the performance of the Siebel Application by evaluating the performance of the synthetic transactions. The process of creating a Generic Service Test is detailed in the next screenwatch. EM 12c provides a guided workflow for all of the key creation steps, including configuring the Service Test, uploading of the Synthetic Test, determining the frequency of the Service Test, establishing beacons, and selecting performance and usage metrics, just to name a few. The third and final step in the SLM process is the creation of Service Level Agreements (SLA). Service Level Agreements allow Administrators to utilize the previously created Service Tests to specify expected service levels for Application availability, performance, and usage. SLAs can be created for different time periods and for different Service Tests. This last screenwatch demonstrates the process of creating an SLA, as well as highlights the Dashboards and Reports that Administrators can use to monitor Service Test results. Hopefully, this article provides you with a good start point for creating Service Level Agreements for your E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, or Fusion Applications. Enterprise Manager Cloud Control 12c, with the Application Management Suites, represents a quick and easy way to implement Service Level Management capabilities at customer sites. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Google+ |  Newsletter

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• Replicating between Cloud and On-Premises using Oracle GoldenGate

  - by Ananth R. Tiru

  Do you have applications running on the cloud that you need to connect with the on premises systems. The most likely answer to this question is an astounding YES!  If so, then you understand the importance of keep the data fresh at all times across the cloud and on-premises environments. This is also one of the key focus areas for the new GoldenGate 12c release which we announced couple of week ago via a press release. Most enterprises have spent years avoiding the data “silos” that inhibit productivity. For example, an enterprise which has adopted a CRM strategy could be relying on an on-premises based marketing application used for developing and nurturing leads. At the same time it could be using a SaaS based Sales application to create opportunities and quotes. The sales and the marketing teams which use these systems need to be able to access and share the data in a reliable and cohesive way. This example can be extended to other applications areas such as HR, Supply Chain, and Finance and the demands the users place on getting a consistent view of the data. When it comes to moving data in hybrid environments some of the key requirements include minimal latency, reliability and security: Data must remain fresh. As data ages it becomes less relevant and less valuable—day-old data is often insufficient in today’s competitive landscape. Reliability must be guaranteed despite system or connectivity issues that can occur between the cloud and on-premises instances. Security is a key concern when replicating between cloud and on-premises instances. There are several options to consider when replicating between the cloud and on-premises instances. Option 1 – Secured network established between the cloud and on-premises A secured network is established between the cloud and on-premises which enables the applications (including replication software) running on the cloud and on-premises to have seamless connectivity to other applications irrespective of where they are physically located. Option 2 – Restricted network established between the cloud and on-premises A restricted network is established between the cloud and on-premises instances which enable certain ports (required by replication) be opened on both the cloud and on the on-premises instances and white lists the IP addresses of the cloud and on-premises instances. Option 3 – Restricted network access from on-premises and cloud through HTTP proxy This option can be considered when the ports required by the applications (including replication software) are not open and the cloud instance is not white listed on the on-premises instance. This option of tunneling through HTTP proxy may be only considered when proper security exceptions are obtained. Oracle GoldenGate Oracle GoldenGate is used for major Fortune 500 companies and other industry leaders worldwide to support mission-critical systems for data availability and integration. Oracle GoldenGate addresses the requirements for ensuring data consistency between cloud and on-premises instances, thus facilitating the business process to run effectively and reliably. The architecture diagram below illustrates the scenario where the cloud and the on-premises instance are connected using GoldenGate through a secured network In the above scenario, Oracle GoldenGate is installed and configured on both the cloud and the on-premises instances. On the cloud instance Oracle GoldenGate is installed and configured on the machine where the database instance can be accessed. Oracle GoldenGate can be configured for unidirectional or bi-directional replication between the cloud and on premises instances. The specific configuration details of Oracle GoldenGate processes will depend upon the option selected for establishing connectivity between the cloud and on-premises instances. The knowledge article (ID - 1588484.1) titled ' Replicating between Cloud and On-Premises using Oracle GoldenGate' discusses in detail the options for replicating between the cloud and on-premises instances. The article can be found on My Oracle Support. To learn more about Oracle GoldenGate 12c register for our launch webcast where we will go into these new features in more detail.   You may also want to download our white paper "Oracle GoldenGate 12c Release 1 New Features Overview" I would love to hear your requirements for replicating between on-premises and cloud instances, as well as your comments about the strategy discussed in the knowledge article to address your needs. Please post your comments in this blog or in the Oracle GoldenGate public forum - https://forums.oracle.com/community/developer/english/business_intelligence/system_management_and_integration/goldengate

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• Universities 2030: Learning from the Past to Anticipate the Future

  - by Mohit Phogat

  What will the landscape of international higher education look like a generation from now? What challenges and opportunities lie ahead for universities, especially “global” research universities? And what can university leaders do to prepare for the major social, economic, and political changes—both foreseen and unforeseen—that may be on the horizon? The nine essays in this collection proceed on the premise that one way to envision “the global university” of the future is to explore how earlier generations of university leaders prepared for “global” change—or at least responded to change—in the past. As the essays in this collection attest, many of the patterns associated with contemporary “globalization” or “internationalization” are not new; similar processes have been underway for a long time (some would say for centuries).[1] A comparative-historical look at universities’ responses to global change can help today’s higher-education leaders prepare for the future. Written by leading historians of higher education from around the world, these nine essays identify “key moments” in the internationalization of higher education: moments when universities and university leaders responded to new historical circumstances by reorienting their relationship with the broader world. Covering more than a century of change—from the late nineteenth century to the early twenty-first—they explore different approaches to internationalization across Europe, Asia, Australia, North America, and South America. Notably, while the choice of historical eras was left entirely open, the essays converged around four periods: the 1880s and the international extension of the “modern research university” model; the 1930s and universities’ attempts to cope with international financial and political crises; the 1960s and universities’ role in an emerging postcolonial international development apparatus; and the 2000s and the rise of neoliberal efforts to reform universities in the name of international economic “competitiveness.” Each of these four periods saw universities adopt new approaches to internationalization in response to major historical-structural changes, and each has clear parallels to today. Among the most important historical-structural challenges that universities confronted were: (1) fluctuating enrollments and funding resources associated with global economic booms and busts; (2) new modes of transportation and communication that facilitated mobility (among students, scholars, and knowledge itself); (3) increasing demands for applied science, technical expertise, and commercial innovation; and (4) ideological reconfigurations accompanying regime changes (e.g., from one internal regime to another, from colonialism to postcolonialism, from the cold war to globalized capitalism, etc.). Like universities today, universities in the past responded to major historical-structural changes by internationalizing: by joining forces across space to meet new expectations and solve problems on an ever-widening scale. Approaches to internationalization have typically built on prior cultural or institutional ties. In general, only when the benefits of existing ties had been exhausted did universities reach out to foreign (or less familiar) partners. As one might expect, this process of “reaching out” has stretched universities’ traditional cultural, political, and/or intellectual bonds and has invariably presented challenges, particularly when national priorities have differed—for example, with respect to curricular programs, governance structures, norms of academic freedom, etc. Strategies of university internationalization that either ignore or downplay cultural, political, or intellectual differences often fail, especially when the pursuit of new international connections is perceived to weaken national ties. If the essays in this collection agree on anything, they agree that approaches to internationalization that seem to “de-nationalize” the university usually do not succeed (at least not for long). Please continue reading the other essays at http://globalhighered.wordpress.com/

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• Let your Signature Experience drive IT-decision making

  - by Tania Le Voi

  Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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• SOA Implementation Challenges

  Why do companies think that if they put up a web service that they are doing Service-Oriented Architecture (SOA)? Unfortunately, the IT and business world love to run on the latest hype or buzz words of which very few even understand the meaning. One of the largest issues companies have today as they consider going down the path of SOA, is the lack of knowledge regarding the architectural style and the over usage of the term SOA. So how do we solve this issue?I am sure most of you are thinking by now that you know what SOA is because you developed a few web services.  Isn’t that SOA, right? No, that is not SOA, but instead Just Another Web Service (JAWS). For us to better understand what SOA is let’s look at a few definitions.Douglas K. Bary defines service-oriented architecture as a collection of services. These services are enabled to communicate with each other in order to pass data or coordinating some activity with other services.If you look at this definition closely you will notice that Bary states that services communicate with each other. Let us compare this statement with my first statement regarding companies that claim to be doing SOA when they have just a collection of web services. In order for these web services to for an SOA application they need to be interdependent on one another forming some sort of architectural hierarchy. Just because a company has a few web services does not mean that they are all interconnected.SearchSOA from TechTarget.com states that SOA defines how two computing entities work collectively to enable one entity to perform a unit of work on behalf of another. Once again, just because a company has a few web services does not guarantee that they are even working together let alone if they are performing work for each other.SearchSOA also points out service interactions should be self-contained and loosely-coupled so that all interactions operate independent of each other.Of all the definitions regarding SOA Thomas Erl’s seems to shed the most light on this concept. He states that “SOA establishes an architectural model that aims to enhance the efficiency, agility, and productivity of an enterprise by positioning services as the primary means through which solution logic is represented in support of the realization of the strategic goals associated with service-oriented computing.” (Erl, 2011) Once again this definition proves that a collection of web services does not mean that a company is doing SOA. However, it does mean that a company has a collection of web services, and that is it.In order for a company to start to go down the path of SOA, they must take  a hard look at their existing business process while abstracting away any technology so that they can define what is they really want to accomplish. Once a company has done this, they can begin to factor out common sub business process like credit card process, user authentication or system notifications in to small components that can be built independent of each other and then reassembled to form new and dynamic services that are loosely coupled and agile in that they can change as a business grows.Another key pitfall of companies doing SOA is the fact that they let vendors drive their architecture. Why do companies do this? Vendors’ do not hold your company’s success as their top priority; in fact they hold their own success as their top priority by selling you as much stuff as you are willing to buy. In my experience companies tend to strive for the maximum amount of benefits with a minimal amount of cost. Does anyone else see any conflicts between this and the driving force behind vendors.Mike Kavis recommends in an article written in CIO.com that companies need to figure out what they need before they talk to a vendor or at least have some idea of what they need. It is important to thoroughly evaluate each vendor and watch them perform a live demo of their system so that you as the company fully understand what kind of product or service the vendor is actually offering. In addition, do research on each vendor that you are considering, check out blog posts, online reviews, and any information you can find on the vendor through various search engines.Finally he recommends companies to verify any recommendations supplied by a vendor. From personal experience this is very important. I can remember when the company I worked for purchased a $200,000 add-on to their phone system that never actually worked as it was intended. In fact, just after my departure from the company started the process of attempting to get their money back from the vendor. This potentially could have been avoided if the company had done the research before selecting this vendor to ensure that their product and vendor would live up to their claims. I know that some SOA vendor offer free training regarding SOA because they know that there are a lot of misconceptions about the topic. Superficially this is a great thing for companies to take part in especially if the company is starting to implement SOA architecture and are still unsure about some topics or are looking for some guidance regarding the topic. However beware that some companies will focus on their product line only regarding the training. As an example, InfoWorld.com claims that companies providing deep seminars disguised as training, focusing more about ESBs and SOA governance technology, and less on how to approach and solve the architectural issues of the attendees.In short, it is important to remember that we as software professionals are responsible for guiding a business’s technology sections should be well informed and fully understand any new concepts that may be considered for implementation. As I have demonstrated already a company that has a few web services does not mean that they are doing SOA.  Additionally, we must not let the new buzz word of the day drive our technology, but instead our technology decisions should be driven from research and proven experience. Finally, it is important to rely on vendors when necessary, however, always take what they say with a grain of salt while cross checking any claims that they may make because we have to live with the aftermath of a system after the vendors are gone.   References: Barry, D. K. (2011). Service-oriented architecture (SOA) definition. Retrieved 12 12, 2011, from Service-Architecture.com: http://www.service-architecture.com/web-services/articles/service-oriented_architecture_soa_definition.html Connell, B. (2003, 9). service-oriented architecture (SOA). Retrieved 12 12, 2011, from SearchSOA: http://searchsoa.techtarget.com/definition/service-oriented-architecture Erl, T. (2011, 12 12). Service-Oriented Architecture. Retrieved 12 12, 2011, from WhatIsSOA: http://www.whatissoa.com/p10.php InfoWorld. (2008, 6 1). Should you get your SOA knowledge from SOA vendors? . Retrieved 12 12, 2011, from InfoWorld.com: http://www.infoworld.com/d/architecture/should-you-get-your-soa-knowledge-soa-vendors-453 Kavis, M. (2008, 6 18). Top 10 Reasons Why People are Making SOA Fail. Retrieved 12 13, 2011, from CIO.com: http://www.cio.com/article/438413/Top_10_Reasons_Why_People_are_Making_SOA_Fail?page=5&taxonomyId=3016  

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• Ops Center 12c - Update - Provisioning Solaris on x86 Using a Card-Based NIC

  - by scottdickson

  Last week, I posted a blog describing how to use Ops Center to provision Solaris over the network via a NIC on a card rather than the built-in NIC.  Really, that was all about how to install Solaris on a SPARC system.  This week, we'll look at how to do the same thing for an x86-based server. Really, the overall process is exactly the same, at least for Solaris 11, with only minor updates. We will focus on Solaris 11 for this blog.  Once I verify that the same approach works for Solaris 10, I will provide another update. Booting Solaris 11 on x86 Just as before, in order to configure the server for network boot across a card-based NIC, it is necessary to declare the asset to associate the additional MACs with the server.  You likely will need to access the server console via the ILOM to figure out the MAC and to get a good idea of the network instance number.  The simplest way to find both of these is to start a network boot using the desired NIC and see where it appears in the list of network interfaces and what MAC is used when it tries to boot.  Go to the ILOM for the server.  Reset the server and start the console.  When the BIOS loads, select the boot menu, usually with Ctrl-P.  This will give you a menu of devices to boot from, including all of the NICs.  Select the NIC you want to boot from.  Its position in the list is a good indication of what network number Solaris will give the device. In this case, we want to boot from the 5th interface (GB_4, net4).  Pick it and start the boot processes.  When it starts to boot, you will see the MAC address for the interface Once you have the network instance and the MAC, go through the same process of declaring the asset as in the SPARC case.  This associates the additional network interface with the server.. Creating an OS Provisioning Plan The simplest way to do the boot via an alternate interface on an x86 system is to do a manual boot.  Update the OS provisioning profile as in the SPARC case to reflect the fact that we are booting from a different interface.  Update, in this case, the network boot device to be GB_4/net4, or the device corresponding to your network instance number.  Configure the profile to support manual network boot by checking the box for manual boot in the OS Provisioning profile. Booting the System Once you have created a profile and plan to support booting from the additional NIC, we are ready to install the server. Again, from the ILOM, reset the system and start the console.  When the BIOS loads, select boot from the Boot Menu as above.  Select the network interface from the list as before and start the boot process.  When the grub bootloader loads, the default boot image is the Solaris Text Installer.  On the grub menu, select Automated Installer and Ops Center takes over from there. Lessons The key lesson from all of this is that Ops Center is a valuable tool for provisioning servers whether they are connected via built-in network interfaces or via high-speed NICs on cards.  This is great news for modern datacenters using converged network infrastructures.  The process works for both SPARC and x86 Solaris installations.  And it's easy and repeatable.

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• Faster Trip to Innovation with Simplified Data Integration: Sabre Holdings Case Study

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Author: Irem Radzik, Director of Product Marketing, Data Integration, Oracle In today’s fast-paced, competitive environment, IT teams are under pressure to deliver technology solutions for many critical business initiatives as fast as possible. When the focus is on speed, it can be easy to continue to use old style, point-to-point custom scripts that grow organically to the point where they are unmanageable and too costly to maintain. As data volumes, data sources, and end users grow, uncoordinated data integration efforts create significant inefficiencies for both IT and business users. In addition to losing IT productivity due to maintaining spaghetti architecture, data integrity becomes a concern as well. Errors caused by inconsistent, data and manual data entry can prove very costly for companies and disrupt business activities. Many industry leaders recognize now that data should be moved in an automated and reliable manner across all platforms to have one version of the truth. By simplifying their data integration architecture and standardizing on a centralized approach, IT teams now accelerate time to market. Especially, using a centralized, shared-service approach brings agility, increases IT productivity, and frees up resources for innovation. One such industry leader that simplified its data integration architecture is Sabre Holdings. Sabre Holdings provides distribution and technology solutions for the travel industry, and is a winner of Oracle Excellence Awards for Fusion Middleware in 2011 in the data integration category. I had the pleasure to host Sabre Holdings on a public webcast and discuss their data integration best practices for data warehousing. In this webcast Sabre’s Amjad Saeed, presented how the company reduced complexity by consolidating systems and standardizing development on Oracle Data Integrator and Oracle GoldenGate for its global data warehouse development team. With Oracle’s complete real-time data integration solution, Sabre also streamlined support and maintenance operations, achieved real-time view in the execution of the integration processes, and can manage the data warehouse and business intelligence solution performance on demand. By reducing complexity and leveraging timely market insights, the company was able to decrease time to market by 40%. You can now listen to the webcast on demand: Sabre Holdings Case Study: Accelerating Innovation using Oracle Data Integration I invite you to hear directly from Sabre how to use advanced data integration capabilities to enable accelerated innovation. To learn more about Oracle’s data integration offering you can download our free resources.

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• Some PowerShell goodness

  - by KyleBurns

  Ever work somewhere where processes dump files into folders to maintain an archive?  Me too and Windows Explorer hates it.  Very often I find myself needing to organize these files into subfolders so that I can go after files without locking up Windows Explorer and my answer used to be to write a program in something like C# to do the job.  These programs will typically enumerate the files in a folder and move each file to a subdirectory named based on a datestamp.  The last such program I wrote had to use lower-level Win32 API calls to perform the enumeration because it appears the standard .Net calls make use of the same method of enumerating the directories that Windows Explorer chokes on when dealing with a large number of entries in a particular directory, so a simple task was accomplished with a lot of code. Of course, this little utility was just something I used to make my life easier and "not a production app", so it was in my local source folder and not source control when my hard drive died.  So... I was getting ready to re-create it and thought it might be a good idea to play with PowerShell a bit - something I had been wanting to do but had not yet met a requirement to make me do it.  The resulting script was amazingly succinct and even building the flexibility for parameterization and adding line breaks for readability was only about 25 lines long.  Here's the code with discussion following: param(     [Parameter(         Mandatory = $false,         Position = 0,         HelpMessage = "Root of the folders or share to archive.  Be sure to end with appropriate path separator"     )]     [String] $folderRoot="\\fileServer\pathToFolderWithLotsOfFiles\",       [Parameter(         Mandatory = $false,         Position = 1     )]     [int] $days = 1 ) dir $folderRoot|?{(!($_.PsIsContainer)) -and ((get-date) - $_.lastwritetime).totaldays -gt $days }|%{     [string]$year=$([string]$_.lastwritetime.year)     [string]$month=$_.lastwritetime.month     [string]$day=$_.lastwritetime.day     $dir=$folderRoot+$year+"\"+$month+"\"+$day     if(!(test-path $dir)){         new-item -type container $dir     }     Write-output $_     move-item $_.fullname $dir } The script starts by declaring two parameters.  The first parameter holds the path to the folder that I am going to be sorting into subdirectories.  The path separator is intended to be included in this argument because I didn't want to mess with determining whether this was local or UNC and picking the right separator in code, but this could be easily improved upon using Path.Combine since PowerShell has access to the full framework libraries.  The second parameter holds a minimum age in days for files to be removed from the root folder.  The script then pipes the dir command through a query to include only files (by excluding containers) and of those, only entries that meet the age requirement based on the last modified datestamp.  For each of those, the datestamp is used to construct a folder name in the format YYYY\MM\DD (if you're in an environment where even a day's worth of files need further divided, you could make this more granular) and the folder is created if it does not yet exist.  Finally, the file is moved into the directory. One of the things that was really cool about using PowerShell for this task is that the new-item command is smart enough to create the entire subdirectory structure with a single call.  In previous code that I have written to do this kind of thing, I would have to test the entire tree leading down to the subfolder I want, leading to a lot of branching code that detracted from being able to quickly look at the code and understand the job it performs. Overall, I have to say I'm really pleased with what has been done making PowerShell powerful and useful.

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• Process for Securing Web Sites and Applications

  - by Aamir Hasan

  The following quick-start guide provides a detailed overview of how to configure security for IIS 6.0. Reduce the Attack Surface of the Web Server 1.       Enable only essential Windows Server 2003 components and services. 2.       Enable only essential IIS 6.0 components and services. 3.       Enable only essential Web service extensions. 4.       Enable only essential Multipurpose Internet Mail Extensions (MIME) types. 5.       Configure Windows Server 2003 security settings. Prevent Unauthorized Access to Web Sites and Applications 1.       Store content on a dedicated disk volume. 2.       Set IIS Web site permissions. 3.       Set IP address and domain name restrictions. 4.       Set the NTFS file system permissions. Isolate Web Sites and Applications 1.       Evaluate the effects of impersonation on application compatibility: 2·         Identify the impersonation behavior for ASP applications. 3·         Select the impersonation behavior for ASP.NET applications. 4.       Configure Web sites and applications for isolation. Configure User Authentication 1.       Configure Web site authentication. 2·         Select the Web site authentication method. 3·         Configure the Web site authentication method. 4.       Configure File Transfer Protocol (FTP) site authentication. Encrypt Confidential Data Exchanged with Clients 1.       Use Secure Sockets Layer (SSL) to encrypt confidential data. 2.       Use Internet Protocol security (IPSec) or virtual private network (VPN) with remote administration. Maintain Web Site and Application Security 1.       Obtain and apply current security patches. 2.       Enable Windows Server 2003 security logs. 3.       Enable file access auditing for Web site content. 4.       Configure IIS logs. 5.       Review security policies, processes, and procedures.  Note:To secure the Web sites and applications in a Web farm, use the process described in this chapter to configure security for each server in the Web farm. Link:http://www.studentacad.com/post/2010/04/28/Process-for-Securing-Web-Sites-and-Applications.aspx

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• Profiling Startup Of VS2012 &ndash; dotTrace Profiler

  - by Alois Kraus

  Jetbrains which is famous for the Resharper tool has also a profiler in its portfolio. I downloaded dotTrace 5.2 Professional (569€+VAT) to check how far I can profile the startup of VS2012. The most interesting startup option is “.NET Process”. With that you can profile the next started .NET process which is very useful if you want to profile an application which is not started by you.     I did select Tracing as and Wall time to get similar options across all profilers. For some reason the attach option did not work with .NET 4.5 on my home machine. But I am sure that it did work with .NET 4.0 some time ago. Since we are profiling devenv.exe we can also select “Standalone Application” and start it from the profiler. The startup time of VS does increase about a factor 3 but that is ok. You get mainly three windows to work with. The first one shows the threads where you can drill down thread wise where most time is spent. I The next window is the call tree which does merge all threads together in a similar view. The last and most useful view in my opinion is the Plain List window which is nearly the same as the Method Grid in Ants Profiler. But this time we do get when I enable the Show system functions checkbox not a 150 but 19407 methods to choose from! I really tried with Ants Profiler to find something about out how VS does work but look how much we were missing! When I double click on a method I do get in the lower pane the called methods and their respective timings. This is something really useful and I can nicely drill down to the most important stuff. The measured time seems to be Wall Clock time which is a good thing to see where my time is really spent. You can also use Sampling as profiling method but this does give you much less information. Except for getting a first idea where to look first this profiling mode is not very useful to understand how you system does interact.   The options have a good list of presets to hide by default many method and gray them out to concentrate on your code. It does not filter anything out if you enable Show system functions. By default methods from these assemblies are hidden or if the checkbox is checked grayed out. All in all JetBrains has made a nice profiler which does show great detail and it has nice drill down capabilities. The only thing is that I do not trust its measured timings. I did fall several times into the trap with this one to optimize at places which were already fast but the profiler did show high times in these methods. After measuring with Tracing I was certain that the measured times were greatly exaggerated. Especially when IO is involved it seems to have a hard time to subtract its own overhead. What I did miss most was the possibility to profile not only the next started process but to be able to select a process by name and perhaps a count to profile the next n processes of this name. Next: YourKit

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• Dual monitor not working completely in 12.10 after upgrade

  - by Mark Baldridge

  At 12.04, dual monitors worked perfectly. After upgrading to 12.10, the primary monitor works, the second monitor only partly works. I am sure there is some difference between the releases that I have missed setting properly. System settings - Displays show both correctly as Acer 22" monitors at 1680x1050 (16:10). An icon on monitor 2 is present, but elongated; almost an artifact, since other icons on the primary screen are absent, but this one icon is there on th second monitor. Selecting the icons on both screens exist. Painting is weird on monitor 2. Launcher exists and works on both screens, but even with sticky edges off, the cursor stops at the left edge of monitor 2. Clicking on text editor on screen 2 launcer will launch gedit there. If I drag it, it leaves a trail of after images like repaint is failing. If I drive the cursor on the launcher, the help tags like "LibreOffice Writer" appear, but stay on screen unless I drag the active gedit window over them. Then part of the help bubbles are overwritten, leaving behind after images of the gedit window on screen. What is really fascinating is that the System settings - Displays is now ignoring monitor selection, after allowing it earlier. Just before this, the help popup which said "Select a monitor to change its properties; drag to rearrange its placement" actually let me do that. Maybe a trick of where I grab the edge of the monitor in the Displays setting. I just found a working handle. When I drag monitor 1 to the right of monitor 2, "Apply" and confirm, both monitors work normally (although the right monitor lets the cursor slide off the right edge onto the left edge of monitor 1 - which sounds correct). Painting of windows does not leave an after image. However, success is only temporary. The setting survives the reboot, but painting on the left monitor, now monitor 2, now replicates the issues from before. The after image of the gedit window and the small window for "Are you sure you want to close all programs and restart the computer?" are still on monitor 2 (on the left now), even though they are not real windows, nor do they have processes behind them. Curiously, in Displays, the "green" monitor on the left in the display window is matched by the right monitor color in the monitor upper left corner. Probably makes sense as the one on the right is now monitor 1. If I repeat the "drag the left monitor to the right of the right monitor on the "Displays" window, things are oriented properly, with no display artifacts as I drag windows around either screen. Also the description bubbles that pop up are overwritten on both screens, so none of those artifacts either. This goodness does not survive a reboot, however. Have not tried logging out and back in. All of this after positing that the motherboard VGA and HDMI ports could have been the issue. So, I installed an e-GeForce 7600 GT Dual DVI (I know the web thinks it is not DVI, but VGA, but the connectors are DVI). No change to the weird behavior. The good parts continue to work, the weirdness also works, and swapping monitor positions seems to cure the issue. So, is there a setting I have missed? Given "swapping" monitor 1 and 2 on the System Settings... - Displays makes it work, just not across boot, I suspect so.

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• The Social Content Conundrum

  - by Mike Stiles

  Here’s the social content conundrum: people who are not entertainers are being asked to entertain. Despite a world of skilled MBAs, marketing savants, technological innovators, analysts, social strategists and consultants, every development in social for brands keeps boomeranging right back to the same unavoidable truth. Success hinges on having content creators who know how to entertain the target audience. You can’t make this all about business-processes. You can’t make this all about technology, though data is critical and helps inform content. This is about having human beings who know the audience, know what they’d love to see, and can create the magic that will draw and hold them. Since showing up in the News Feed is critical for exposition and engagement, and since social ads primarily serve to amplify content that’s performing well, I’m comfortable saying content creators are becoming exponentially recruited and valued. They will no longer be commodities. They’ll be your stars. Social has fundamentally changed the relationship between brand and consumer. No longer can the customer be told to sit down, shut up, and listen to our ads. It’s now all about what consumers are willing to watch or read. Their patience for subjecting themselves to material they aren’t interested in is waning. Therefore, brands must now be producers of entertainment and information content, not merely placers of ads within someone else’s content. Social has given you a huge stage, with an audience sitting out there waiting to see what you’re going to do. What are you putting on that stage? For most corporate environments, entertaining is alien. It’s risky and subjective. Most operate around two foundational principles: control and fear. To entertain and inform with branded content, some control has to go. You control the product. Past that, control is being transferred into the hands of the consumer. The “fear first” culture also has to yield. If you strive to never make waves, you will move absolutely nothing. Because most corporations don’t house entertainers, they must be found then trusted. They’re usually a little weird. The ideas they’ll bring may seem “out there.” But like any business professional, they’ve gone through the training and experiences that make them uniquely good at what they do, even if you don’t quite understand them. It’s okay. It’s what the audience thinks that matters. Get it right, and you’ll be generating one ambassador after another who’s proud to be identified with the brand and will regularly consume and share your content. Entertainment entities are able to shape our culture and succeed beyond their wildest dreams by being beholden to one thing…what the public likes and wants. When brands put the same emphasis on crowd-pleasing content, they too will enjoy brand fame the likes of which they’ve never seen. The stage is yours. Now get out there and go for that applause.

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• Oracle Executive Strategy Brief: Enterprise-Grade Cloud Applications

  - by B Shashikumar

  Cloud Computing has clearly evolved into one of the dominant secular trends in the industry. Organizations are looking to the cloud to change how they buy and consume IT. And its no longer about just lower up-front costs. The cloud promises to deliver greater agility and free up resources to focus on innovation versus running and maintaining systems. But are organizations actually realizing these benefits? The full promise of cloud is not being realized by customers who entrust their business to multiple niche cloud providers. While almost 9 out of 10 companies  expect more IT agility with cloud, only 47% are actually getting it (Source: 2011 State of Cloud Survey by Symantec). These niche cloud customers have also seen the promises of lower costs, efficiency gains, improved security, and compliance go unfulfilled. Having one cloud provider for customer relationship management (CRM) and another for human capital management (HCM), and then trying to glue these proprietary systems together while integrating to a back-office financial system can add to complexity and long-term costs. Completing a business process or generating an integrated report is cumbersome, and leverages incomplete data. Why can’t niche cloud providers deliver on the full promise of cloud? It’s simple: you still need to complete business processes. You still need reporting that enables you to take action using data from multiple systems. You still have to comply with SOX and other industry regulations. These requirements don’t go away just because you deploy in the cloud. Delivering lower up-front costs by enabling customers to buy software as a service (SaaS) is the easy part. To get real value that lasts longer than your quarterly report, it’s important to realize the benefits of cloud without compromising on functionality and while having the right level of control and flexibility. This is the true promise of cloud. Oracle’s cloud strategy centers around delivering the benefits of cloud—without compromise. We uniquely empower our customers with complete solutions and choice. From the richest functionality to integrated reporting and great user experience. It’s all available in the cloud. And it works not just with other Oracle cloud applications, but with your existing Oracle and third-party systems as well. This helps protect your current investments and extend their value as you journey to the cloud. We’ve made the necessary investments not only in our applications but also in the underlying technology that makes it all run—from the platform down to the hardware and operating system. We make it all. And we’ve engineered it to work together and be highly optimized for our customers, in the cloud. With Oracle enterprise-grade cloud applications, you get the benefits of cloud plus more power, more choice, and more confidence. Read more about how you can realize the true advantage of Cloud with Oracle Enterprise-grade Cloud applications in the Oracle Executive Strategy Brief here.  You can also attend an Oracle Cloud Conference event at a city near you. Register here. 

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• ADO and Two Way Storage Tiering

  - by Andy-Oracle

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We get asked the following question about Automatic Data Optimization (ADO) storage tiering quite a bit. Can you tier back to the original location if the data gets hot again? The answer is yes but not with standard Automatic Data Optimization policies, at least not reliably. That's not how ADO is meant to operate. ADO is meant to mirror a traditional view of Information Lifecycle Management (ILM) where data will be very volatile when first created, will become less active or cool, and then will eventually cease to be accessed at all (i.e. cold). I think the reason this question gets asked is because customers realize that many of their business processes are cyclical and the thinking goes that those segments that only get used during month end or year-end cycles could sit on lower cost storage when not being used. Unfortunately this doesn't fit very well with the ADO storage tiering model. ADO storage tiering is based on the amount of free and used space in the source tablespace. There are two parameters that control this behavior, TBS_PERCENT_USED and TBS_PERCENT_FREE. When the space in the tablespace exceeds the TBS_PERCENT_USED value then segments specified in storage tiering clause(s) can be moved until the percent of free space reaches the TBS_PERCENT_FREE value. It is worth mentioning that no checks are made for available space in the target tablespace. Now, it is certainly possible to create custom functions to control storage tiering, but this can get complicated. The biggest problem is insuring that there is enough space to move the segment back to tier 1 storage, assuming that that's the goal. This isn't as much of a problem when moving from tier 1 to tier 2 storage because there is typically more tier 2 storage available. At least that's the premise since it is supposed to be less costly, lower performing and higher capacity storage. In either case though, if there isn't enough space then the operation fails. In the case of a customized function, the question becomes do you attempt to free the space so the move can be made or do you just stop and return false so that the move cannot take place? This is really the crux of the issue. Once you cross into this territory you're really going to have to implement two-way hierarchical storage and the whole point of ADO was to provide automatic storage tiering. You're probably better off using heat map and/or business access requirements and building your own hierarchical storage management infrastructure if you really want two way storage tiering. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Profiling Startup Of VS2012 &ndash; JustTrace Profiler

  - by Alois Kraus

  JustTrace is made by Telerik which is mainly known for its collection of UI controls. The current version (2012.3.1127.0) does include a performance and memory profiler which does cost 614€ and is currently with a special offer for 306€ on sale. It does include one year of free upgrades. The uneven € numbers are calculated from the 799€ and 50% dicsount price. The UI is already in Metro style and simple to use. Multi process, attach, method recording filter are not supported. It looks like JustTrace is like Ants a Just My Code profiler. For stuff where you do not have the pdbs or you want to dig deeper into the BCL code you will not get far. After getting the profile data you get in the All Methods grid a plain list with hit count and own time. The method list for all methods is also suspiciously short which is a clear sign that you will not get far during the analysis of foreign code. But at least there is also a memory profiler included. For this I have to choose in the first window for Profiling Type “Memory Profiler” to check the memory consumption of VS.  There are some interesting number to see but I do really miss from YourKit the thread stack window. How am I supposed to get a clue when much memory is allocated and the CPU consumption is high in which places I should look? The Snapshot summary gives a rough overview which is ok for a first impression. Next is Assemblies? This gives you a list of all loaded assemblies. Not terribly useful.   The By Type view gives you exactly what it is supposed to do. You have to keep in mind that this list is filtered by the types you did check in the Assemblies list. The By Type instance list does only show types from assemblies which do not originate from Microsoft. By default mscorlib and System are not checked. That is the reason why for the first time my By Type window looked like The idea behind this feature is to show only your instances because you are ultimately responsible for the overall memory consumption. I am not sure if I do like this feature because by default it does hide too much. I do want to see at least how many strings and arrays are allocated. A simple namespace filter would also do it in my opinion. Now you can examine all string instances and look who in the object graph does keep a reference on them. That is nice but YourKit has the big plus that you can also look into the string contents.  I am also not sure how in the graph cycles are visualized and what will happen if you have thousands of objects referencing you. That's pretty much it about JustTrace. It can help the average developer to pinpoint performance and memory issues by just looking at his own code and instances. Showing them more will not help them because the sheer amount of information will overwhelm them. And you need to have a pretty good understanding how the GC and the CLR does work. When you have a performance issue at a customer machine it is sometimes very helpful to be able a bring a profiler onto the machine (no pdbs, …) and to get a full snapshot of all processes which are in the problematic use case involved. For these more advanced use cased JustTrace is certainly the wrong tool. Next: SpeedTrace

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• How Does a 724% Return on Your Salesforce Automation Investment Sound?

  - by Brian Dayton

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Oracle Sales Cloud and Marketing Cloud customer Apex IT gained just that, a 724% return on investment (ROI) when they implemented these Oracle Cloud solutions in their fast-moving, rapidly-growing business. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Congratulations Apex IT! Apex IT was just announced as a winner of the Nucleus Research 11th annual Technology ROI Awards. The award, given by the analyst firm highlights organizations that have successfully leveraged IT deployments to maximize value per dollar spent. Fast Facts: Return on Investment - 724% Payback - 2 months Average annual benefit - $91,534 Cost: Benefit Ratio – 1:48 Business Benefits In addition to the ROI and cost metrics the award calls out improvements in Apex IT’s business operations—across both Sales and Marketing teams: Improved ability to identify new opportunities and focus sales resources on higher-probability deals Reduced administration and manual lead tracking—resulting in more time selling and a net new client increase of 46% Increased campaign productivity for both Marketing and Sales, including Oracle Marketing Cloud’s automation of campaign tracking and nurture programs Improved margins with more structured and disciplined sales processes—resulting in more effective deal negotiations Please join us in congratulating Apex IT on this award and their business achievements. Want More Details? Don’t take our word for it. Read the full Apex IT ROI Case Study and learn more about Apex IT’s business—including their work with Oracle Sales and Marketing Cloud on behalf of their clients in leading Sales organizations. Learn More About Oracle Sales Cloud www.oracle.com/salescloud www.facebook.com/oraclesalescloud www.youtube.com/oraclesalescloud Oracle Customer Experience and Complementary Sales Solutions Oracle Configure, Price and Quote (CPQ) Cloud Oracle Marketing Cloud Oracle Customer Experience /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• On a BPM Mission with Process Accelerators. Part 1: BPM as an ATV

  - by Cesare Rotundo

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Part 1: BPM as an ATV It’s always exciting to talk to customers that are in the middle of a BPM transformational journey. Their thirst for new processes to improve with BPM makes them explorers in a landscape of opportunities. They have discovered that with BPM the can “go places” they couldn’t reach before. In a way, learning how to generate value with BPM is like adopting a new mean of transportation. Apps are like regular cars: very efficient, but to be used on paved roads: the road/process has been traced, and there are fixed paths to follow to get from “opportunity to quote” or from “quote to cash”. Getting off the road is risky, and laying down new asphalt is slow and expensive. Custom development is like running: you can go virtually anywhere, following any path you like, yet it’s slow, and a lot of sweat. BPM allows you to go “off the beaten path” laid out by packaged apps, yet make fast progress compared to custom development. BPM is therefore more like an All-Terrain Vehicle (ATV): less efficient than a car, but much faster than running, with a powerful enough engine that can get you places. The similarities between BPM and ATVs don’t stop here: you must learn to ride it even if you already know how to drive a car; you can reach places but figuring out the path to your destination is harder. Ultimately, with BPM as with an ATV, you reach places that you thought you could never reach, and you discover new destinations that provide great benefit to you … and that you didn’t even know existed! That’s where the sense of accomplishment that we heard from our BPM customers comes from, as well as the desire to share their experience, or even, as in the case of a County, the willingness to contribute their BPM solutions to help other agencies that face the same challenges. The question we wanted to answer is how can we teach organizations to drive ATV/BPM, thus leading them to deeper success with BPM, while increasing their awareness of the potential for reaching new targets, and finally equip them with the right tools. Like with ATVs, getting from point A to point B is more of a work of art than cruising on the highway by car. There is a lot we can do: after all many sought after destinations are common: someone else has been on the same path before. If only you could learn from their experience …

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• Cloud Fact for Business Managers #3: Where You Data Is, and Who Has Access to It Might Surprise You

  - by yaldahhakim

  Written by: David Krauss While data security and operational risk conversations usually happen around the desk of a CCO/CSO (chief compliance and/or security officer), or perhaps the CFO, since business managers are now selecting cloud providers, they need to be able to at least ask some high-level questions on the topic of risk and compliance.  While the report found that 76% of adopters were motivated to adopt cloud apps because of quick access to software, most of these managers found that after they made a purchase decision their access to exciting new capabilities in the cloud could be hindered due to performance and scalability constraints put forth  by their cloud provider.  If you are going to let your business consume their mission critical business applications as a service, then it’s important to understand who is providing those cloud services and what kind of performance you are going to get.  Different types of departments, companies and industries will all have unique requirements so it’s key to take this also into consideration.   Nothing puts a CEO in a bad mood like a public data breach or finding out the company lost money when customers couldn’t buy a product or service because your cloud service provider had a problem.  With 42% of business managers having seen a data security breach in their department associated directly with the use of cloud applications, this is happening more than you think.   We’ve talked about the importance of being able to avoid information silos through a unified cloud approach and platform.  This is also important when keeping your data safe and secure, and a key conversation to have with your cloud provider.  Your customers want to know that their information is protected when they do business with you, just like you want your own company information protected.   This is really hard to do when each line of business is running different cloud application services managed by different cloud providers, all with different processes and controls.   It only adds to the complexity, and the more complex, the more risky and the chance that something will go wrong. What about compliance? Depending on the cloud provider, it can be difficult at best to understand who has access to your data, and were your data is actually stored.  Add to this multiple cloud providers spanning multiple departments and it becomes very problematic when trying to comply with certain industry and country data security regulations.  With 73% of business managers complaining that having cloud data handled externally by one or more cloud vendors makes it hard for their department to be compliant, this is a big time suck for executives and it puts the organization at risk. Is There A Complete, Integrated, Modern Cloud Out there for Business Executives?If you are a business manager looking to drive faster innovation for your business and want a cloud application that your CIO would approve of, I would encourage you take a look at Oracle Cloud.  It’s everything you want from a SaaS based application, but without compromising on functionality and other modern capabilities like embedded business intelligence, social relationship management (for your entire business), and advanced mobile.  And because Oracle Cloud is built and managed by Oracle, you can be confident that your cloud application services are enterprise-grade.  Over 25 Million users and 10 thousands companies around the globe rely on Oracle Cloud application services everyday – maybe your business should too.  For more information, visit cloud.oracle.com. Additional Resources •    Try it: cloud.oracle.com•    Learn more: http://www.oracle.com/us/corporate/features/complete-cloud/index.html•    Research Report: Cloud for Business Managers: The Good, the Bad, and the Ugly

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• High Resolution Timeouts

  - by user12607257

  The default resolution of application timers and timeouts is now 1 msec in Solaris 11.1, down from 10 msec in previous releases. This improves out-of-the-box performance of polling and event based applications, such as ticker applications, and even the Oracle rdbms log writer. More on that in a moment. As a simple example, the poll() system call takes a timeout argument in units of msec: System Calls poll(2) NAME poll - input/output multiplexing SYNOPSIS int poll(struct pollfd fds[], nfds_t nfds, int timeout); In Solaris 11, a call to poll(NULL,0,1) returns in 10 msec, because even though a 1 msec interval is requested, the implementation rounds to the system clock resolution of 10 msec. In Solaris 11.1, this call returns in 1 msec. In specification lawyer terms, the resolution of CLOCK_REALTIME, introduced by POSIX.1b real time extensions, is now 1 msec. The function clock_getres(CLOCK_REALTIME,&res) returns 1 msec, and any library calls whose man page explicitly mention CLOCK_REALTIME, such as nanosleep(), are subject to the new resolution. Additionally, many legacy functions that pre-date POSIX.1b and do not explicitly mention a clock domain, such as poll(), are subject to the new resolution. Here is a fairly comprehensive list: nanosleep pthread_mutex_timedlock pthread_mutex_reltimedlock_np pthread_rwlock_timedrdlock pthread_rwlock_reltimedrdlock_np pthread_rwlock_timedwrlock pthread_rwlock_reltimedwrlock_np mq_timedreceive mq_reltimedreceive_np mq_timedsend mq_reltimedsend_np sem_timedwait sem_reltimedwait_np poll select pselect _lwp_cond_timedwait _lwp_cond_reltimedwait semtimedop sigtimedwait aiowait aio_waitn aio_suspend port_get port_getn cond_timedwait cond_reltimedwait setitimer (ITIMER_REAL) misc rpc calls, misc ldap calls This change in resolution was made feasible because we made the implementation of timeouts more efficient a few years back when we re-architected the callout subsystem of Solaris. Previously, timeouts were tested and expired by the kernel's clock thread which ran 100 times per second, yielding a resolution of 10 msec. This did not scale, as timeouts could be posted by every CPU, but were expired by only a single thread. The resolution could be changed by setting hires_tick=1 in /etc/system, but this caused the clock thread to run at 1000 Hz, which made the potential scalability problem worse. Given enough CPUs posting enough timeouts, the clock thread could be a performance bottleneck. We fixed that by re-implementing the timeout as a per-CPU timer interrupt (using the cyclic subsystem, for those familiar with Solaris internals). This decoupled the clock thread frequency from timeout resolution, and allowed us to improve default timeout resolution without adding CPU overhead in the clock thread. Here are some exceptions for which the default resolution is still 10 msec. The thread scheduler's time quantum is 10 msec by default, because preemption is driven by the clock thread (plus helper threads for scalability). See for example dispadmin, priocntl, fx_dptbl, rt_dptbl, and ts_dptbl. This may be changed using hires_tick. The resolution of the clock_t data type, primarily used in DDI functions, is 10 msec. It may be changed using hires_tick. These functions are only used by developers writing kernel modules. A few functions that pre-date POSIX CLOCK_REALTIME mention _SC_CLK_TCK, CLK_TCK, "system clock", or no clock domain. These functions are still driven by the clock thread, and their resolution is 10 msec. They include alarm, pcsample, times, clock, and setitimer for ITIMER_VIRTUAL and ITIMER_PROF. Their resolution may be changed using hires_tick. Now back to the database. How does this help the Oracle log writer? Foreground processes post a redo record to the log writer, which releases them after the redo has committed. When a large number of foregrounds are waiting, the release step can slow down the log writer, so under heavy load, the foregrounds switch to a mode where they poll for completion. This scales better because every foreground can poll independently, but at the cost of waiting the minimum polling interval. That was 10 msec, but is now 1 msec in Solaris 11.1, so the foregrounds process transactions faster under load. Pretty cool.

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• Using Visual Studio 2008 to Assemble, Link, Debug, and Execute MASM 6.11 Assembly Code

  - by Kreychek

  I would like to use Visual Studio 2008 to the greatest extent possible while effectively compiling/linking/building/etc code as if all these build processes were being done by the tools provided with MASM 6.11. The exact version of MASM does not matter, so long as it's within the 6.x range, as that is what my college is using to teach 16-bit assembly. I have done some research on the subject and have come to the conclusion that there are several options: Reconfigure VS to call the MASM 6.11 executables with the same flags, etc as MASM 6.11 would natively do. Create intermediary batch file(s) to be called by VS to then invoke the proper commands for MASM's linker, etc. Reconfigure VS's built-in build tools/rules (assembler, linker, etc) to provide an environment identical to the one used by MASM 6.11. Option (2) was brought up when I realized that the options available in VS's "External Tools" interface may be insufficient to correctly invoke MASM's build tools, thus a batch file to interpret VS's strict method of passing arguments might be helpful, as a lot of my learning about how to get this working involved my manually calling ML.exe, LINK.exe, etc from the command prompt. Below are several links that may prove useful in answering my question. Please keep in mind that I have read them all and none are the actual solution. I can only hope my specifying MASM 6.11 doesn't prevent anyone from contributing a perhaps more generalized answer. Similar method used to Option (2), but users on the thread are not contactable: http://www.codeguru.com/forum/archive/index.php/t-284051.html (also, I have my doubts about the necessity of an intermediary batch file) Out of date explanation to my question: http://www.cs.fiu.edu/~downeyt/cop3402/masmaul.html Probably the closest thing I've come to a definitive solution, but refers to a suite of tools from something besides MASM, also uses a batch file: http://www.kipirvine.com/asm/gettingStarted/index.htm#16-bit I apologize if my terminology for the tools used in each step of the code - exe process is off, but since I'm trying to reproduce the entirety of steps in between completion of writing the code and generating an executable, I don't think it matters much.

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• Why doesn't my NamedPipeServerStream wait??

  - by Frank Fella

  I'm working with a NamedPipeServerStream to communicate between two processes. Here is the code where I initialize and connect the pipe: void Foo(IHasData objectProvider) { Stream stream = objectProvider.GetData(); if (stream.Length > 0) { using (NamedPipeServerStream pipeServer = new NamedPipeServerStream("VisualizerPipe", PipeDirection.Out, 1, PipeTransmissionMode.Byte, PipeOptions.Asynchronous)) { string currentDirectory = Path.GetDirectoryName(Assembly.GetExecutingAssembly().Location); string uiFileName = Path.Combine(currentDirectory, "VisualizerUIApplication.exe"); Process.Start(uiFileName); if(pipeServer.BeginWaitForConnection(PipeConnected, this).AsyncWaitHandle.WaitOne(5000)) { while (stream.CanRead) { pipeServer.WriteByte((byte)stream.ReadByte()); } } else { throw new TimeoutException("Pipe connection to UI process timed out."); } } } } private void PipeConnected(IAsyncResult e) { } But it never seems to wait. I constantly get the following exception: System.InvalidOperationException: Pipe hasn't been connected yet. at System.IO.Pipes.PipeStream.CheckWriteOperations() at System.IO.Pipes.PipeStream.WriteByte(Byte value) at PeachesObjectVisualizer.Visualizer.Show(IDialogVisualizerService windowService, IVisualizerObjectProvider objectProvider) I would think that after the wait returns everything should be ready to go. If I use pipeServer.WaitForConnection() everything works fine, but hanging the application if the pipe doesn't connect is not an option.

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• .NET remoting exception: Exception in the Socket#33711845::DoBind - Only one usage of each socket ad

  - by wollemi

  Hi All, I'm attempting to setup a simple remoting windows service and getting the following error when starting the service: "System.Net.Sockets Error: 0 : [4180] Exception in the Socket#33711845::DoBind - Only one usage of each socket address (protocol/network address/port) is normally permitted System.Net.Sockets Verbose: 0 : [4180] ExclusiveTcpListener#4032828::Start() System.Net.Sockets Verbose: 0 : [4180] Socket#33711845::Bind(0:9998#9998) System.Net.Sockets Error: 0 : [4180] Exception in the Socket#33711845::DoBind - Only one usage of each socket address (protocol/network address/port) is normally permitted ". In the windows service application I have the following code in the "OnStart" method - the error occurs when registering the Channel - ChannelServices.RegisterChannel(tcpPipe, true); As far as I can tell there are no other processes using port 9998 ... Your help to resolve this is most appreciated! protected override void OnStart(string[] args) { int portNumber = int.Parse(ConfigurationManager.AppSettings["endPointTCPPort"]); TcpChannel tcpPipe = new TcpChannel(portNumber); ChannelServices.RegisterChannel(tcpPipe, true); Type serviceType = Type.GetType("TractionGatewayService.TractionGateway"); try { RemotingConfiguration.RegisterWellKnownServiceType(serviceType, "updateCustomerDetails", WellKnownObjectMode.SingleCall); } catch (RemotingException e) { EventLog.WriteEntry("unable to establish listening port because " + e.message; ChannelServices.UnregisterChannel(tcpPipe); } w

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• Extending Programming Languages

  - by chpwn

  (Since I just posted this in another question, but my browser had to be annoying and submit it without content first, here it is again:) I'm a fan of clean code. I like my languages to be able to express what I'm trying to do, but I like the syntax to mirror that too. For example, I work on a lot of programs in Objective-C for jailbroken iPhones, which patch other code using the method_setImplementation() function of the runtime. Or, in pyobjc, I have to use the syntax UIView.initWithFrame_(), which is also pretty awful and unreadable with the way the method names are structured. In both cases, the language does not support this in syntax. I've found three basic ways that this is done: Insane macros. Take a look at this "CaptainHook", it does what I'm looking for in a usable way, but it isn't quite clean and is a major hack. There's also "Logos", which implements a very nice syntax, but is written in Perl parsing my code with a ton of regular expressions. This scares me. I like the idea of adding a %hook ClassName, but not by using regular expressions to parse C or Objective-C. Finally, there is Cycript. This is an extension to JavaScript which interfaces with the Objective-C runtime and allows you to use Objective-C style code in your JavaScript, and inject that into other processes. This is likely the cleanest as it actually uses a parser for the JavaScript, but I'm not a huge fan of that language in general. Basically, this is a two part question. Should, and how should, I create an extension to Python and Objective-C to allow me to do this? Is it worth writing a parser for my language to transform the syntax into something nicer, if it is only in a very specialized niche like this? Should I just live with the horrible syntax of the default Objective-C hooking or pyobjc?

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