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  • When SQL Server Nonclustered Indexes Are Faster Than Clustered Indexes

    SQL Server Clustered indexes can have enormous implications for performance of operations on a table. But are there times when a SQL Server non-clustered index would perform better than a clustered index for the same operation? Are there any trade-offs to consider? Check out this tip to learn more. Deployment Manager 2 is now free!The new version includes tons of new features and we've launched a completely free Starter Edition! Get Deployment Manager here

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  • Getting Started with Columnstore Index in SQL Server 2014 – Part 1

    Column Store Index, which improves performance of data warehouse queries several folds, was first introduced in SQL Server 2012. In this article series Arshad Ali talks about how you can get started with using enhanced columnstore index features in SQL Server 2014 and do some performance tests to understand the benefits. Deployment Manager 2 is now free!The new version includes tons of new features and we've launched a completely free Starter Edition! Get Deployment Manager here

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  • Building an OpenStack Cloud for Solaris Engineering, Part 1

    - by Dave Miner
    One of the signature features of the recently-released Solaris 11.2 is the OpenStack cloud computing platform.  Over on the Solaris OpenStack blog the development team is publishing lots of details about our version of OpenStack Havana as well as some tips on specific features, and I highly recommend reading those to get a feel for how we've leveraged Solaris's features to build a top-notch cloud platform.  In this and some subsequent posts I'm going to look at it from a different perspective, which is that of the enterprise administrator deploying an OpenStack cloud.  But this won't be just a theoretical perspective: I've spent the past several months putting together a deployment of OpenStack for use by the Solaris engineering organization, and now that it's in production we'll share how we built it and what we've learned so far.In the Solaris engineering organization we've long had dedicated lab systems dispersed among our various sites and a home-grown reservation tool for developers to reserve those systems; various teams also have private systems for specific testing purposes.  But as a developer, it can still be difficult to find systems you need, especially since most Solaris changes require testing on both SPARC and x86 systems before they can be integrated.  We've added virtual resources over the years as well in the form of LDOMs and zones (both traditional non-global zones and the new kernel zones).  Fundamentally, though, these were all still deployed in the same model: our overworked lab administrators set up pre-configured resources and we then reserve them.  Sounds like pretty much every traditional IT shop, right?  Which means that there's a lot of opportunity for efficiencies from greater use of virtualization and the self-service style of cloud computing.  As we were well into development of OpenStack on Solaris, I was recruited to figure out how we could deploy it to both provide more (and more efficient) development and test resources for the organization as well as a test environment for Solaris OpenStack.At this point, let's acknowledge one fact: deploying OpenStack is hard.  It's a very complex piece of software that makes use of sophisticated networking features and runs as a ton of service daemons with myriad configuration files.  The web UI, Horizon, doesn't often do a good job of providing detailed errors.  Even the command-line clients are not as transparent as you'd like, though at least you can turn on verbose and debug messaging and often get some clues as to what to look for, though it helps if you're good at reading JSON structure dumps.  I'd already learned all of this in doing a single-system Grizzly-on-Linux deployment for the development team to reference when they were getting started so I at least came to this job with some appreciation for what I was taking on.  The good news is that both we and the community have done a lot to make deployment much easier in the last year; probably the easiest approach is to download the OpenStack Unified Archive from OTN to get your hands on a single-system demonstration environment.  I highly recommend getting started with something like it to get some understanding of OpenStack before you embark on a more complex deployment.  For some situations, it may in fact be all you ever need.  If so, you don't need to read the rest of this series of posts!In the Solaris engineering case, we need a lot more horsepower than a single-system cloud can provide.  We need to support both SPARC and x86 VM's, and we have hundreds of developers so we want to be able to scale to support thousands of VM's, though we're going to build to that scale over time, not immediately.  We also want to be able to test both Solaris 11 updates and a release such as Solaris 12 that's under development so that we can work out any upgrade issues before release.  One thing we don't have is a requirement for extremely high availability, at least at this point.  We surely don't want a lot of down time, but we can tolerate scheduled outages and brief (as in an hour or so) unscheduled ones.  Thus I didn't need to spend effort on trying to get high availability everywhere.The diagram below shows our initial deployment design.  We're using six systems, most of which are x86 because we had more of those immediately available.  All of those systems reside on a management VLAN and are connected with a two-way link aggregation of 1 Gb links (we don't yet have 10 Gb switching infrastructure in place, but we'll get there).  A separate VLAN provides "public" (as in connected to the rest of Oracle's internal network) addresses, while we use VxLANs for the tenant networks. One system is more or less the control node, providing the MySQL database, RabbitMQ, Keystone, and the Nova API and scheduler as well as the Horizon console.  We're curious how this will perform and I anticipate eventually splitting at least the database off to another node to help simplify upgrades, but at our present scale this works.I had a couple of systems with lots of disk space, one of which was already configured as the Automated Installation server for the lab, so it's just providing the Glance image repository for OpenStack.  The other node with lots of disks provides Cinder block storage service; we also have a ZFS Storage Appliance that will help back-end Cinder in the near future, I just haven't had time to get it configured in yet.There's a separate system for Neutron, which is our Elastic Virtual Switch controller and handles the routing and NAT for the guests.  We don't have any need for firewalling in this deployment so we're not doing so.  We presently have only two tenants defined, one for the Solaris organization that's funding this cloud, and a separate tenant for other Oracle organizations that would like to try out OpenStack on Solaris.  Each tenant has one VxLAN defined initially, but we can of course add more.  Right now we have just a single /24 network for the floating IP's, once we get demand up to where we need more then we'll add them.Finally, we have started with just two compute nodes; one is an x86 system, the other is an LDOM on a SPARC T5-2.  We'll be adding more when demand reaches the level where we need them, but as we're still ramping up the user base it's less work to manage fewer nodes until then.My next post will delve into the details of building this OpenStack cloud's infrastructure, including how we're using various Solaris features such as Automated Installation, IPS packaging, SMF, and Puppet to deploy and manage the nodes.  After that we'll get into the specifics of configuring and running OpenStack itself.

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  • Last chance for a day of free SQL Server training at SQL in the City 2012

    SQL Server developers and database administrators have one last chance for a full day of free training and networking at SQL in the City 2012. NEW! Deployment Manager Early Access ReleaseDeploy SQL Server changes and .NET applications fast, frequently, and without fuss, using Deployment Manager, the new tool from Red Gate. Try the Early Access Release to get a 20% discount on Version 1. Download the Early Access Release.

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  • The DevTouch Pro: New Mobile Application Development Tool Saves Developers and Managers Time and Money

    Montreal – 1 December 2010 – Amyuni Technologies, a leading vendor of high-performance development tools announced today the release of the DevTouch Pro, a revolutionary software deployment tool designed for mobile application developers. The DevTouch Pro is a color touchscreen tablet designed to provide mobile application developers and product managers with a customizable development, testing, and deployment platform.

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  • Screenshot Tour: Ubuntu Touch 14.04 on a Nexus 7

    - by Chris Hoffman
    Ubuntu 14.04 LTS will “form the basis of the first commercially available Ubuntu tablets,” according to Canonical. We installed Ubuntu Touch 14.04 on our own hardware to see what those tablets will be like. We don’t recommend installing this yourself, as it’s still not a polished, complete experience. We’re using “Ubuntu Touch” as shorthand here — apparently this project’s new name is “Ubuntu For Devices.” The Welcome Screen Ubuntu’s touch interface is all about edge swipes and hidden interface elements — it has a lot in common with Windows 8, actually. You’ll see the welcome screen when you boot up or unlock a Ubuntu tablet or phone. If you have new emails, text messages, or other information, it will appear on this screen along with the time and date. If you don’t, you’ll just see a message saying “No data sources available.” The Dash Swipe in from the right edge of the welcome screen to access the Dash, or home screen. This is actually very similar to the Dash on Ubuntu’s Unity desktop. This isn’t a surprise — Canonical wants the desktop and touch versions of Ubuntu to use the same code. In the future, the desktop and touch versions of Ubuntu will use the same version of Unity and Unity will adjust its interface depending on what type of device your’e using. Here you’ll find apps you have installed and apps available to install. Tap an installed app to launch it or tap an available app to view more details and install it. Tap the My apps or Available headings to view a complete list of apps you have installed or apps you can install. Tap the Search box at the top of the screen to start searching — this is how you’d search for new apps to install. As you’d expect, a touch keyboard appears when you tap in the Search field or any other text field. The launcher isn’t just for apps. Tap the Apps heading at the top of the screen and you’ll see hidden text appear — Music, Video, and Scopes. This hidden navigation is used throughout Ubuntu’s different apps and can be easy to miss at first. Swipe to the left or right to move between these screens. These screens are also similar to the different panels in Unity on the desktop. The Scopes section allows you to view different search scopes you have installed. These are used to search different sources when you start a search from the Dash. Search from the Music or Videos scopes to search for local media files on your device or media files online. For example, searching in the Music scope will show you music results from Grooveshark by default. Navigating Ubuntu Touch Swipe in from the left edge anywhere on the system to open the launcher, a bar with shortcuts to apps. This launcher is very similar to the launcher on the left of Ubuntu’s Unity desktop — that’s the whole idea, after all. Once you’ve opened an app, you can leave the app by swiping in from the left. The launcher will appear — keep moving your finger towards the right edge of teh screen. This will swipe the current app off the screen, taking you back to the Dash. Once back on the Dash, you’ll see your open apps represented as thumbnails under Recent. Tap a thumbnail here to go back to a running app. To remove an app from here, long-press it and tap the X button that appears. Swipe in from the right edge in any app to quickly switch between recent apps. Swipe in from the right edge and hold your finger down to reveal an application switcher that shows all your recent apps and lets you choose between them. Swipe down from the top of the screen to access the indicator panel. Here you can connect to Wi-Fi networks, view upcoming events, control GPS and Bluetooth hardware, adjust sound settings, see incoming messages, and more. This panel is for quick access to hardware settings and notifications, just like the indicators on Ubuntu’s Unity desktop. The Apps System settings not included in the pull-down panel are available in the System Settings app. To access it, tap My apps on the Dash and tap System Settings, search for the System Settings app, or open the launcher bar and tap the settings icon. The settings here a bit limited compared to other operating systems, but many of the important options are available here. You can add Evernote, Ubuntu One, Twitter, Facebook, and Google accounts from here. A free Ubuntu One account is mandatory for downloading and updating apps. A Google account can be used to sync contacts and calendar events. Some apps on Ubuntu are native apps, while many are web apps. For example, the Twitter, Gmail, Amazon, Facebook, and eBay apps included by default are all web apps that open each service’s mobile website as an app. Other applications, such as the Weather, Calendar, Dialer, Calculator, and Notes apps are native applications. Theoretically, both types of apps will be able to scale to different screen resolutions. Ubuntu Touch and Ubuntu desktop may one day share the same apps, which will adapt to different display sizes and input methods. Like Windows 8 apps, Ubuntu apps hide interface elements by default, providing you with a full-screen view of the content. Swipe up from the bottom of an app’s screen to view its interface elements. For example, swiping up from the bottom of the Web Browser app reveals Back, Forward, and Refresh buttons, along with an address bar and Activity button so you can view current and recent web pages. Swipe up even more from the bottom and you’ll see a button hovering in the middle of the app. Tap the button and you’ll see many more settings. This is an overflow area for application options and functions that can’t fit on the navigation bar. The Terminal app has a few surprising Easter eggs in this panel, including a “Hack into the NSA” option. Tap it and the following text will appear in the terminal: That’s not very nice, now tracing your location . . . . . . . . . . . .Trace failed You got away this time, but don’t try again. We’d expect to see such Easter eggs disappear before Ubuntu Touch actually ships on real devices. Ubuntu Touch has come a long way, but it’s still not something you want to use today. For example, it doesn’t even have a built-in email client — you’ll have to us your email service’s mobile website. Few apps are available, and many of the ones that are are just mobile websites. It’s not a polished operating system intended for normal users yet — it’s more of a preview for developers and device manufacturers. If you really want to try it yourself, you can install it on a Wi-Fi Nexus 7 (2013), Nexus 10, or Nexus 4 device. Follow Ubuntu’s installation instructions here.

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  • SQL Server Storage Internals 101

    This article is an extract from the book Tribal SQL. In this article, Mark S. Rasmussen offers a concise introduction to the physical storage internals behind SQL Server databases. He doesn't dive into every detail, but provides a simple, clear picture of how SQL Server stores data. Deployment Manager 2 is now free!The new version includes tons of new features and we've launched a completely free Starter Edition! Get Deployment Manager here

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  • How to enable and connect to RDP on a Windows Azure Web Role Instance?

    - by Enrique Lima
    We all know there have been some updates to Windows Azure, and one of the biggest I would say is the capability of being able to remote into the “OS level” of the image running a role.  And I am not talking about VM Role, I am talking about a Web Role for example. As developers we use Visual Studio, and when we are getting ready to deploy a project, we have the option of enabling this. Here is how: 1.  We publish our Project 2. On the Deployment dialog, provide all the details for your account, and before clicking OK, click on Configure Remote Desktop connections. 3.  Enable connections and the rest of the configuration.  Now, here is where there is an extra set of steps.  The first thing to know: The certificate used here is different from the other certs you have in place.  I created a new one, the went into certmgr.msc, then to Personal, then I selected the cert I just created.  Did a right-click, then All Tasks > Export.  Because what is needed is a pfx package, make sure when exporting you select to export the private key. 4. Click OK, on the Remote Desktop Configuration screen, now before you click OK on the Deployment, you will need to visit the Azure Portal. And perform the following: Go to your hosted services. Then with the service available, select the Certificates folder location. Then, select Add Certificate from the toolbar (more like Azure Portal Ribbon) Provide the details to upload the recently create pfx file. That will create the Certificate. Click OK on the deployment dialog, this kick off the deployment process. 5. Now, we need to go to the Windows Azure Portal.  Here we will select the Web Role deployed and Configure RDP. 6. Time to test.  Click on the Instance (not the role), this will make the Remote Access Connect Button available.  A file will start the process to be downloaded too 7. You will then be prompted for the credentials you configured. 8.  Validate connectivity … 9. Open IIS Manager … From here on, this is a way to manage and work with your Instance.

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  • Speaking - Red Gate's SQL in the City

    - by AllenMWhite
    The great folks at Red Gate have invited me to join the festivities at the SQL in the City events in both Chicago on October 5, and in Seattle on November 5. In both cities I'll be presenting a session entitled Automated Deployment: Application And Database Releases Without The Headache . Here's the abstract: Ever since applications were first created, the deployment of updates and changes has been a headache, with the potential of disruption of the application at best and data corruption at worst....(read more)

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  • Automating SQL Server Database Deployments: Scripting Details

    To wrap up the series on Database Deployment Challenges, Alexander takes a dive into the details of how he scripted a solution and comes up with several practical tips for getting the most out of any automated database deployment framework. Get your SQL Server database under version control now!Version control is standard for applications, but databases haven’t caught up. So how can you bring database development up to speed? Why should you start? Find out…

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  • SQL Monitor Performance Metric: Buffer Cache Used Per Database in MB

    Data pages read from disk are placed in the buffer pool with the intention that they will be reused, and accessing them from RAM is faster than from disk. Knowing how much of your RAM is committed to each database can help you provision the right amount of RAM to SQL Server, and also to identify rogue queries that draw too much data into RAM and force data from other databases out of the cache. Deployment Manager 2 is now free!The new version includes tons of new features and we've launched a completely free Starter Edition! Get Deployment Manager here

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  • Data Source Use of Oracle Edition Based Redefinition (EBR)

    - by Steve Felts
    Edition-based redefinition is a new feature in the 11gR2 release of the Oracle database. It enables you to upgrade the database component of an application while it is in use, thereby minimizing or eliminating down time. It works by allowing for a pre-upgrade and post-upgrade view of the data to exist at the same time, providing a hot upgrade capability. You can then specify which view you want for a particular session.  See the Oracle Database Advanced Application Developer's Guide for further information. There is also a good white paper at Edition Based Definition. Using this feature of the Oracle database does not require any new WebLogic Server functionality. It is set for each connection in the pool automatically by simply specifying SQL ALTER SESSION SET EDITION = edition_name in the Init SQL parameter in the data source configuration. This can be configured either via the console or via WLST (setInitSQL on the JDBCConnectionPoolParams). This SQL statement is executed for each newly created physical database connection.Note that we are assuming that a data source references only one edition of the database. To make use of this feature, you would have an earlier version of the application with a data source that references the earlier EDITION and a later version of the application with a data source that references the later EDITION.   Once you start talking about multiple versions of a WLS application, you should be using the WLS "side-by-side" or "versioned" deployment feature.  See Developing Applications for Production Redeployment for more information.  By combining Oracle database EBR and WLS versioned deployment, the application can be failed over with no downtime, making the combination of features more powerful than either independently. There is a catch - you need to be running with a versioned database and a versioned application initially so then you can switch versions.  The recommended way to version a WLS application is to simply add the "Weblogic-Application-Version" property in the MANIFEST.MF file(you can also specify it at deployment time). The recommended way to configure the data source is to use a packaged data source descriptor that's stored in the ear or war so that everything is self-contained.  There are some restrictions.  You can't use a packaged data source with Logging Last Resource (LLR) - you need to use a system resource.  You can't use an application-scoped packaged data source with EmulateTwoPhaseCommit for the global-transactions-protocol with a versioned application - use a global scope.  See Configuring JDBC Application Modules for Deployment for more details. There's one known problem - it doesn't work correctly with an XA data source (patch available with bug 14075837).

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  • SQL Server 2012 Integration Services- Using Environments in Package Execution

    SQL Server 2012 Integration Services offers several different options for deploying and storing SSIS packages along with their associated projects, two of which are directly related to two deployment models available in SQL Server Data Tools console. Marcin Policht presents one of these methods, which deals with packages deployed using Project Deployment Model and leverages newly introduced Environments.

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  • SQL Saturday #255 Dallas

    SQL Saturday is coming to Dallas on November 2. This is a free, one day conference for SQL Server training and networking. On November 1, there will be a pre-conference event featuring Andy Leonard, Grant Fritchey, and Drew Minkin. Deployment Manager 2 is now free!The new version includes tons of new features and we've launched a completely free Starter Edition! Get Deployment Manager here

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  • Creating a comma-separated list (SQL Spackle)

    Learn how to create a comma separated list of values in this short SQL Spackle article by Wayne Sheffield. NEW! Deployment Manager Early Access ReleaseDeploy SQL Server changes and .NET applications fast, frequently, and without fuss, using Deployment Manager, the new tool from Red Gate. Try the Early Access Release to get a 20% discount on Version 1. Download the Early Access Release.

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  • Temporary Tables in Oracle and SQL Server

    Jonathan Lewis (Oracle Ace Director, OakTable Network) and Grant Fritchey (Microsoft SQL Server MVP) will host a live discussion on Oracle and SQL Server, this time in relation to temporary tables. NEW! Deployment Manager Early Access ReleaseDeploy SQL Server changes and .NET applications fast, frequently, and without fuss, using Deployment Manager, the new tool from Red Gate. Try the Early Access Release to get a 20% discount on Version 1. Download the Early Access Release.

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  • SQL Server Integration Services Connection Manager Tips and Tricks

    In this article, we will take a look at the following Tips and Tricks for Connection Managers: Adding an "Application Name" property to the connection string; Creating Two Connection Managers for each Database Connection; and Capturing Connection Manager details in Package Configurations Deployment Manager 2 is now free!The new version includes tons of new features and we've launched a completely free Starter Edition! Get Deployment Manager here

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  • JumpStart your implementation with Oracle User Productivity Kit pre-built content!

    Project teams are faced with tight deadlines for enterprise application implementations or upgrades. Learn how organizations can reduce their time to deployment by using pre-built content for Oracle User Productivity Kit. When organizations use this content for baseline system transaction flows early in a project, they can then simply modify and update the content as the application evolves to create user acceptance test scripts, transaction recordings, job aids, classroom training, online training, and support materials post-go-live. The value of pre-built content dramatically reduces time to deployment and overall implementation costs.

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  • Steps to rollback database changes without impacting SQL Server Log Shipping

    When pushing a major release to a large production database, you want to know that you'll be able to rollback changes if the need arises. These are some simple steps which we can follow to ensure that we don't have to reconfigure log shipping all over again thereby saving time and ensuring systems are not affected when rolling back changes. Deployment Manager 2 is now free!The new version includes tons of new features and we've launched a completely free Starter Edition! Get Deployment Manager here

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  • CPU and Scheduler Performance Monitoring using SQL Server and Excel

    This article will demonstrate a method of creating an Excel-based CPU/scheduler performance dashboard for SQL Server 2005+. NEW! Deployment Manager Early Access ReleaseDeploy SQL Server changes and .NET applications fast, frequently, and without fuss, using Deployment Manager, the new tool from Red Gate. Try the Early Access Release to get a 20% discount on Version 1. Download the Early Access Release.

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  • Parsing Parameters in a Stored Procedure

    This article shows a clean non-looping method to parse comma separated values from a parameter passed to a stored procedure. NEW! Deployment Manager Early Access ReleaseDeploy SQL Server changes and .NET applications fast, frequently, and without fuss, using Deployment Manager, the new tool from Red Gate. Try the Early Access Release to get a 20% discount on Version 1. Download the Early Access Release.

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  • TSQL Challenge 83 - Compare rows in the same table and group the data

    The challenge is to compare the data of the rows and group the input data. The data needs to be grouped based on the Product ID, Date, TotalLines, LinesOutOfService. NEW! Deployment Manager Early Access ReleaseDeploy SQL Server changes and .NET applications fast, frequently, and without fuss, using Deployment Manager, the new tool from Red Gate. Try the Early Access Release to get a 20% discount on Version 1. Download the Early Access Release.

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  • Free eBook: SQL Server Backup and Restore

    You can download a free eBook from SQLServerCentral and Red Gate software on the most important task a SQL Server DBA or developer needs to understand. NEW! Deployment Manager Early Access ReleaseDeploy SQL Server changes and .NET applications fast, frequently, and without fuss, using Deployment Manager, the new tool from Red Gate. Try the Early Access Release to get a 20% discount on Version 1. Download the Early Access Release.

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  • What is a "wrapper" program?

    - by user6950
    Where I work, employees use a third-party desktop program for their clients. This program saves data to a flat file. My colleague wants to write a Java program that uploads that flat file to a remote server, opens the desktop program when the flat file is downloaded from a Web site, and checks if the desktop program is running or not by looking at the Windows processes. He keeps calling this helper/utility program a "wrapper." But it doesn't wrap anything! I tried to clear it up with him, but he said, "Well, I call it a wrapper." He now has everyone in the company calling it a "wrapper." What would you call it? I say that it's a helper program or utility program.

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  • Protecting offline IRM rights and the error "Unable to Connect to Offline database"

    - by Simon Thorpe
    One of the most common problems I get asked about Oracle IRM is in relation to the error message "Unable to Connect to Offline database". This error message is a result of how Oracle IRM is protecting the cached rights on the local machine and if that cache has become invalid in anyway, this error is thrown. Offline rights and security First we need to understand how Oracle IRM handles offline use. The way it is implemented is one of the main reasons why Oracle IRM is the leading document security solution and demonstrates our methodology to ensure that solutions address both security and usability and puts the balance of these two in your control. Each classification has a set of predefined roles that the manager of the classification can assign to users. Each role has an offline period which determines the amount of time a user can access content without having to communicate with the IRM server. By default for the context model, which is the classification system that ships out of the box with Oracle IRM, the offline period for each role is 3 days. This is easily changed however and can be as low as under an hour to as long as years. It is also possible to switch off the ability to access content offline which can be useful when content is very sensitive and requires a tight leash. So when a user is online, transparently in the background, the Oracle IRM Desktop communicates with the server and updates the users rights and offline periods. This transparent synchronization period is determined by the server and communicated to all IRM Desktops and allows for users rights to be kept up to date without their intervention. This allows us to support some very important scenarios which are key to a successful IRM solution. A user doesn't have to make any decision when going offline, they simply unplug their laptop and they already have their offline periods synchronized to the maximum values. Any solution that requires a user to make a decision at the point of going offline isn't going to work because people forget to do this and will therefore be unable to legitimately access their content offline. If your rights change to REMOVE your access to content, this also happens in the background. This is very useful when someone has an offline duration of a week and they happen to make a connection to the internet 3 days into that offline period, the Oracle IRM Desktop detects this online state and automatically updates all rights for the user. This means the business risk is reduced when setting long offline periods, because of the daily transparent sync, you can reflect changes as soon as the user is online. Of course, if they choose not to come online at all during that week offline period, you cannot effect change, but you take that risk in giving the 7 day offline period in the first place. If you are added to a NEW classification during the day, this will automatically be synchronized without the user even having to open a piece of content secured against that classification. This is very important, consider the scenario where a senior executive downloads all their email but doesn't open any of it. Disconnects the laptop and then gets on a plane. During the flight they attempt to open a document attached to a downloaded email which has been secured against an IRM classification the user was not even aware they had access to. Because their new role in this classification was automatically synchronized their experience is a good one and the document opens. More information on how the Oracle IRM classification model works can be found in this article by Martin Abrahams. So what about problems accessing the offline rights database? So onto the core issue... when these rights are cached to your machine they are stored in an encrypted database. The encryption of this offline database is keyed to the instance of the installation of the IRM Desktop and the Windows user account. Why? Well what you do not want to happen is for someone to get their rights for content and then copy these files across hundreds of other machines, therefore getting access to sensitive content across many environments. The IRM server has a setting which controls how many times you can cache these rights on unique machines. This is because people typically access IRM content on more than one computer. Their work desktop, a laptop and often a home computer. So Oracle IRM allows for the usability of caching rights on more than one computer whilst retaining strong security over this cache. So what happens if these files are corrupted in someway? That's when you will see the error, Unable to Connect to Offline database. The most common instance of seeing this is when you are using virtual machines and copy them from one computer to the next. The virtual machine software, VMWare Workstation for example, makes changes to the unique information of that virtual machine and as such invalidates the offline database. How do you solve the problem? Resolution is however simple. You just delete all of the offline database files on the machine and they will be recreated with working encryption when the Oracle IRM Desktop next starts. However this does mean that the IRM server will think you have your rights cached to more than one computer and you will need to rerequest your rights, even though you are only going to be accessing them on one. Because it still thinks the old cache is valid. So be aware, it is good practice to increase the server limit from the default of 1 to say 3 or 4. This is done using the Enterprise Manager instance of IRM. So to delete these offline files I have a simple .bat file you can use; Download DeleteOfflineDBs.bat Note that this uses pskillto stop the irmBackground.exe from running. This is part of the IRM Desktop and holds open a lock to the offline database. Either kill this from task manager or use pskillas part of the script.

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