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  • Extending QuickBooks Reporting with the QuickBooks ADO.NET Data Provider

    - by dataintegration
    The ADO.NET Provider for QuickBooks comes with several reports you may request from QuickBooks by default. However, there are many more that are not readily available. The ADO.NET Provider for QuickBooks makes it easy for you to create new reports and customize existing ones. In this article, we will illustrate how to create your own report and retrieve it from the Server Explorer in Visual Studio. For this example we will show how to create an Item Profitability Report. Creating the report script file Step 1: Download the sample reports available here. Extract them to a folder of your choice. Step 2: Make a copy of the ReportGeneralSummary.rsd file and rename it to ItemProfitability.rsd. Then open the file in any text editor. Step 3: Open the installation directory of the ADO.NET Provider for QuickBooks. Under the \db\ folder, locate the ReportJob.rsb file. Open this file in another text editor. Note: Although we are using ReportJob.rsb for this example, other reports may be contained in other Report*.rsb files. We recommend consulting the included help file and first locating the Report stored procedure and ReportType you are looking for. Otherwise, you may open each Report*.rsb file and look under the "reporttype" input for the report you are attempting to create. Step 4: First, let's rename the title of ItemProfitability.rsd. Near the top of the file you will see a title and description. Change the title to match the name of the file. Change the description to anything you like. For example: <rsb:info title="ItemProfitability" description="Executes my custom report."> Just below the Title, there are a number of columns. The Id represents the row number. The RowType represents the type of data returned by QuickBooks. The ColumnValue* columns represent all of the column data returned by QuickBooks. In some instances, we may need to add additional ColumnValue columns. Step 5: To add additional ColumnValue columns, simply copy the last column, paste it directly below, and continue increasing the numerical value at end of the attribute name. For example: <attr name="ColumnValue9" xs:type="string" readonly="true" required="false" desc="Represents a column of data."/> <attr name="ColumnValue10" xs:type="string" readonly="true" required="false" desc="Represents a column of data."/> <attr name="ColumnValue11" xs:type="string" readonly="true" required="false" desc="Represents a column of data."/> <attr name="ColumnValue12" xs:type="string" readonly="true" required="false" desc="Represents a column of data."/> ... Caution: Do not rename the ColumnValue* definitions themselves. They are generalized so that we can understand each type of report returned by QuickBooks. Renaming them to something other than ColumnValue* will cause your columns to return with null values. Step 6: Now let's update the available inputs for the table. From the ReportJob.rsb file, copy all of the input elements into ItemProfitability under the "Psuedo-Column definitions" comment. You will be replacing the existing input elements in ItemProfitability with inputs from ReportJob. When you are done, it should look like this: <!-- Psuedo-Column definitions --> <input name="reporttype" description="The type of the report." value="ITEMESTIMATESVSACTUALS,ITEMPROFITABILITY,JOBESTIMATESVSACTUALSDETAIL,JOBESTIMATESVSACTUALSSUMMARY,JOBPROFITABILITYDETAIL,JOBPROFITABILITYSUMMARY," default="ITEMESTIMATESVSACTUALS" /> <input name="reportperiod" description="Report date range in the format (fromdate:todate), and either value may be omitted for an open ended range (e.g. 2009-12-25:). Supported date format: yyyy-MM-dd." /> <input name="reportdaterangemacro" description="Use a predefined date range." value="ALL,TODAY,THISWEEK,THISWEEKTODATE,THISMONTH,THISMONTHTODATE,THISQUARTER,THISQUARTERTODATE,THISYEAR,THISYEARTODATE,YESTERDAY,LASTWEEK,LASTWEEKTODATE,LASTMONTH,LASTMONTHTODATE,LASTQUARTER,LASTQUARTERTODATE,LASTYEAR,LASTYEARTODATE,NEXTWEEK,NEXTFOURWEEKS,NEXTMONTH,NEXTQUARTER,NEXTYEAR," default="ALL" /> ... Step 7: Now let's update the operationname attribute. This needs to match the same operationname used by ReportJob. After you have copied the correct value from ReportJob.rsb, the operationname in ItemProfitability should look like so: <rsb:set attr="operationname" value="qbReportJob"/> Step 8: There is one more thing we can do to make this a true Item Profitability report. We can remove the reporttype input and hardcode the value. To do this, copy and paste the rsb:set used for operationname. Then rename the attr and value to match the name and value you want to use. For example: <rsb:set attr="operationname" value="qbReportJob"/> <rsb:set attr="reporttype" value="ITEMPROFITABILITY"/> After this you can remove the input for reporttype. Now that you have your own report file, we can move on to displaying the report in the Visual Studio server explorer. Accessing the report through the Data Provider Step 1: Open Visual Studio. In the Server Explorer, configure a new connection with the QuickBooks Data Provider. Step 2: For the Location connection string property, enter the directory where the new report has been saved to. Step 3: The new report should appear as a new view in the Server Explorer. Let's retrieve data from it. Step 4: You can specify any inputs in the WHERE clause. New Report Example Script To help you get started using this new QuickBooks Data Provider report, you will need to download the QuickBooks ADO.NET Data Provider and the fully functional sample script.

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  • ACORD LOMA Session Highlights Policy Administration Trends

    - by [email protected]
    Helen Pitts, senior product marketing manager for Oracle Insurance, attended and is blogging from the ACORD LOMA Insurance Forum this week. Above: Paul Vancheri, Chief Information Officer, Fidelity Investments Life Insurance Company. Vancheri gave a presentation during the ACORD LOMA Insurance Systems Forum about the key elements of modern policy administration systems and how insurers can mitigate risk during legacy system migrations to safely introduce new technologies. When I had a few particularly challenging honors courses in college my father, a long-time technology industry veteran, used to say, "If you don't know how to do something go ask the experts. Find someone who has been there and done that, don't be afraid to ask the tough questions, and apply and build upon what you learn." (Actually he still offers this same advice today.) That's probably why my favorite sessions at industry events, like the ACORD LOMA Insurance Forum this week, are those that include insight on industry trends and case studies from carriers who share their experiences and offer best practices based upon their own lessons learned. I had the opportunity to attend a particularly insightful session Wednesday as Craig Weber, senior vice president of Celent's Insurance practice, and Paul Vancheri, CIO of Fidelity Life Investments, presented, "Managing the Dynamic Insurance Landscape: Enabling Growth and Profitability with a Modern Policy Administration System." Policy Administration Trends Growing the business is the top issue when it comes to IT among both life and annuity and property and casualty carriers according to Weber. To drive growth and capture market share from competitors, carriers are looking to modernize their core insurance systems, with 65 percent of those CIOs participating in recent Celent research citing plans to replace their policy administration systems. Weber noted that there has been continued focus and investment, particularly in the last three years, by software and technology vendors to offer modern, rules-based, configurable policy administration solutions. He added that these solutions are continuing to evolve with the ongoing aim of helping carriers rapidly meet shifting business needs--whether it is to launch new products to market faster than the competition, adapt existing products to meet shifting consumer and /or regulatory demands, or to exit unprofitable markets. He closed by noting the top four trends for policy administration either in the process of being adopted today or on the not-so-distant horizon for the future: Underwriting and service desktops New business automation Convergence of ultra-configurable and domain content-rich systems Better usability and screen design Mitigating the Risk When Making the Decision to Modernize Third-party analyst research from advisory firms like Celent was a key part of the due diligence process for Fidelity as it sought a replacement for its legacy policy administration system back in 2005, according to Vancheri. The company's business opportunities were outrunning system capability. Its legacy system had not been upgraded in several years and was deficient from a functionality and currency standpoint. This was constraining the carrier's ability to rapidly configure and bring new and complex products to market. The company sought a new, modern policy administration system, one that would enable it to keep pace with rapid and often unexpected industry changes and ahead of the competition. A cross-functional team that included representatives from finance, actuarial, operations, client services and IT conducted an extensive selection process. This process included deep documentation review, pilot evaluations, demonstrations of required functionality and complex problem-solving, infrastructure integration capability, and the ability to meet the company's desired cost model. The company ultimately selected an adaptive policy administration system that met its requirements to: Deliver ease of use - eliminating paper and rework, while easing the burden on representatives to sell and service annuities Provide customer parity - offering Web-based capabilities in alignment with the company's focus on delivering a consistent customer experience across its business Deliver scalability, efficiency - enabling automation, while simplifying and standardizing systems across its technology stack Offer desired functionality - supporting Fidelity's product configuration / rules management philosophy, focus on customer service and technology upgrade requirements Meet cost requirements - including implementation, professional services and licenses fees and ongoing maintenance Deliver upon business requirements - enabling the ability to drive time to market for new products and flexibility to make changes Best Practices for Addressing Implementation Challenges Based upon lessons learned during the company's implementation, Vancheri advised carriers to evaluate staffing capabilities and cultural impacts, review business requirements to avoid rebuilding legacy processes, factor in dependent systems, and review policies and practices to secure customer data. His formula for success: upfront planning + clear requirements = precision execution. Achieving a Return on Investment Vancheri said the decision to replace their legacy policy administration system and deploy a modern, rules-based system--before the economic downturn occurred--has been integral in helping the company adapt to shifting market conditions, while enabling growth in its direct channel sales of variable annuities. Since deploying its new policy admin system, the company has reduced its average time to market for new products from 12-15 months to 4.5 months. The company has since migrated its other products to the new system and retired its legacy system, significantly decreasing its overall product development cycle. From a processing standpoint Vancheri noted the company has achieved gains in automation, information, and ease of use, resulting in improved real-time data edits, controls for better quality, and tax handling capability. Plus, with by having only one platform to manage, the company has simplified its IT environment and is well positioned to deliver system enhancements for greater efficiencies. Commitment to Continuing the Investment In the short and longer term future Vancheri said the company plans to enhance business functionality to support money movement, wire automation, divorce processing on payout contracts and cost-based tracking improvements. It also plans to continue system upgrades to remain current as well as focus on further reducing cycle time, driving down maintenance costs, and integrating with other products. Helen Pitts is senior product marketing manager for Oracle Insurance focused on life/annuities and enterprise document automation.

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  • Write your Tests in RSpec with IronRuby

    - by kazimanzurrashid
    [Note: This is not a continuation of my previous post, treat it as an experiment out in the wild. ] Lets consider the following class, a fictitious Fund Transfer Service: public class FundTransferService : IFundTransferService { private readonly ICurrencyConvertionService currencyConvertionService; public FundTransferService(ICurrencyConvertionService currencyConvertionService) { this.currencyConvertionService = currencyConvertionService; } public void Transfer(Account fromAccount, Account toAccount, decimal amount) { decimal convertionRate = currencyConvertionService.GetConvertionRate(fromAccount.Currency, toAccount.Currency); decimal convertedAmount = convertionRate * amount; fromAccount.Withdraw(amount); toAccount.Deposit(convertedAmount); } } public class Account { public Account(string currency, decimal balance) { Currency = currency; Balance = balance; } public string Currency { get; private set; } public decimal Balance { get; private set; } public void Deposit(decimal amount) { Balance += amount; } public void Withdraw(decimal amount) { Balance -= amount; } } We can write the spec with MSpec + Moq like the following: public class When_fund_is_transferred { const decimal ConvertionRate = 1.029m; const decimal TransferAmount = 10.0m; const decimal InitialBalance = 100.0m; static Account fromAccount; static Account toAccount; static FundTransferService fundTransferService; Establish context = () => { fromAccount = new Account("USD", InitialBalance); toAccount = new Account("CAD", InitialBalance); var currencyConvertionService = new Moq.Mock<ICurrencyConvertionService>(); currencyConvertionService.Setup(ccv => ccv.GetConvertionRate(Moq.It.IsAny<string>(), Moq.It.IsAny<string>())).Returns(ConvertionRate); fundTransferService = new FundTransferService(currencyConvertionService.Object); }; Because of = () => { fundTransferService.Transfer(fromAccount, toAccount, TransferAmount); }; It should_decrease_from_account_balance = () => { fromAccount.Balance.ShouldBeLessThan(InitialBalance); }; It should_increase_to_account_balance = () => { toAccount.Balance.ShouldBeGreaterThan(InitialBalance); }; } and if you run the spec it will give you a nice little output like the following: When fund is transferred » should decrease from account balance » should increase to account balance 2 passed, 0 failed, 0 skipped, took 1.14 seconds (MSpec). Now, lets see how we can write exact spec in RSpec. require File.dirname(__FILE__) + "/../FundTransfer/bin/Debug/FundTransfer" require "spec" require "caricature" describe "When fund is transferred" do Convertion_Rate = 1.029 Transfer_Amount = 10.0 Initial_Balance = 100.0 before(:all) do @from_account = FundTransfer::Account.new("USD", Initial_Balance) @to_account = FundTransfer::Account.new("CAD", Initial_Balance) currency_convertion_service = Caricature::Isolation.for(FundTransfer::ICurrencyConvertionService) currency_convertion_service.when_receiving(:get_convertion_rate).with(:any, :any).return(Convertion_Rate) fund_transfer_service = FundTransfer::FundTransferService.new(currency_convertion_service) fund_transfer_service.transfer(@from_account, @to_account, Transfer_Amount) end it "should decrease from account balance" do @from_account.balance.should be < Initial_Balance end it "should increase to account balance" do @to_account.balance.should be > Initial_Balance end end I think the above code is self explanatory, treat the require(line 1- 4) statements as the add reference of our visual studio projects, we are adding all the required libraries with this statement. Next, the describe which is a RSpec keyword. The before does exactly the same as NUnit's Setup or MsTest’s TestInitialize attribute, but in the above we are using before(:all) which acts as ClassInitialize of MsTest, that means it will be executed only once before all the test methods. In the before(:all) we are first instantiating the from and to accounts, it is same as creating with the full name (including namespace)  like fromAccount = new FundTransfer.Account(.., ..), next, we are creating a mock object of ICurrencyConvertionService, check that for creating the mock we are not using the Moq like the MSpec version. This is somewhat an interesting issue of IronRuby or maybe the DLR, it seems that it is not possible to use the lambda expression that most of the mocking tools uses in arrange phase in Iron Ruby, like: currencyConvertionService.Setup(ccv => ccv.GetConvertionRate(Moq.It.IsAny<string>(), Moq.It.IsAny<string>())).Returns(ConvertionRate); But the good news is, there is already an excellent mocking tool called Caricature written completely in IronRuby which we can use to mock the .NET classes. May be all the mocking tool providers should give some thought to add the support for the DLR, so that we can use the tool that we are already familiar with. I think the rest of the code is too simple, so I am skipping the explanation. Now, the last thing, how we are going to run it with RSpec, lets first install the required gems. Open you command prompt and type the following: igem sources -a http://gems.github.com This will add the GitHub as gem source. Next type: igem install uuidtools caricature rspec and at last we have to create a batch file so that we can execute it in the Notepad++, create a batch like in the IronRuby bin directory like my previous post and put the following in that batch file: @echo off cls call spec %1 --format specdoc pause Next, add a run menu and shortcut in the Notepad++ like my previous post. Now when we run it it will show the following output: When fund is transferred - should decrease from account balance - should increase to account balance Finished in 0.332042 seconds 2 examples, 0 failures Press any key to continue . . . You will complete code of this post in the bottom. That's it for today. Download: RSpecIntegration.zip

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  • Remote Debug Windows Azure Cloud Service

    - by Shaun
    Originally posted on: http://geekswithblogs.net/shaunxu/archive/2013/11/02/remote-debug-windows-azure-cloud-service.aspxOn the 22nd of October Microsoft Announced the new Windows Azure SDK 2.2. It introduced a lot of cool features but one of it shocked most, which is the remote debug support for Windows Azure Cloud Service (a.k.a. WACS).   Live Debug is Nightmare for Cloud Application When we are developing against public cloud, debug might be the most difficult task, especially after the application had been deployed. In order to minimize the debug effort, Microsoft provided local emulator for cloud service and storage once the Windows Azure platform was announced. By using local emulator developers could be able run their application on local machine with almost the same behavior as running on Windows Azure, and that could be debug easily and quickly. But when we deployed our application to Azure, we have to use log, diagnostic monitor to debug, which is very low efficient. Visual Studio 2012 introduced a new feature named "anonymous remote debug" which allows any workstation under any user could be able to attach the remote process. This is less secure comparing the authenticated remote debug but much easier and simpler to use. Now in Windows Azure SDK 2.2, we could be able to attach our application from our local machine to Windows Azure, and it's very easy.   How to Use Remote Debugger First, let's create a new Windows Azure Cloud Project in Visual Studio and selected ASP.NET Web Role. Then create an ASP.NET WebForm application. Then right click on the cloud project and select "publish". In the publish dialog we need to make sure the application will be built in debug mode, since .NET assembly cannot be debugged in release mode. I enabled Remote Desktop as I will log into the virtual machine later in this post. It's NOT necessary for remote debug. And selected "advanced settings" tab, make sure we checked "Enable Remote Debugger for all roles". In WACS, a cloud service could be able to have one or more roles and each role could be able to have one or more instances. The remote debugger will be enabled for all roles and all instances if we checked. Currently there's no way for us to specify which role(s) and which instance(s) to enable. Finally click "publish" button. In the windows azure activity window in Visual Studio we can find some information about remote debugger. To attache remote process would be easy. Open the "server explorer" window in Visual Studio and expand "cloud services" node, find the cloud service, role and instance we had just published and wanted to debug, right click on the instance and select "attach debugger". Then after a while (it's based on how fast our Internet connect to Windows Azure Data Center) the Visual Studio will be switched to debug mode. Let's add a breakpoint in the default web page's form load function and refresh the page in browser to see what's happen. We can see that the our application was stopped at the breakpoint. The call stack, watch features are all available to use. Now let's hit F5 to continue the step, then back to the browser we will find the page was rendered successfully.   What Under the Hood Remote debugger is a WACS plugin. When we checked the "enable remote debugger" in the publish dialog, Visual Studio will add two cloud configuration settings in the CSCFG file. Since they were appended when deployment, we cannot find in our project's CSCFG file. But if we opened the publish package we could find as below. At the same time, Visual Studio will generate a certificate and included into the package for remote debugger. If we went to the azure management portal we will find there will a certificate under our application which was created, uploaded by remote debugger plugin. Since I enabled Remote Desktop there will be two certificates in the screenshot below. The other one is for remote debugger. When our application was deployed, windows azure system will open related ports for remote debugger. As below you can see there are two new ports opened on my application. Finally, in our WACS virtual machine, windows azure system will copy the remote debug component based on which version of Visual Studio we are using and start. Our application then can be debugged remotely through the visual studio remote debugger. Below is the task manager on the virtual machine of my WACS application.   Summary In this post I demonstrated one of the feature introduced in Windows Azure SDK 2.2, which is Remote Debugger. It allows us to attach our application from local machine to windows azure virtual machine once it had been deployed. Remote debugger is powerful and easy to use, but it brings more security risk. And since it's only available for debug build this means the performance will be worse than release build. Hence we should only use this feature for staging test and bug fix (publish our beta version to azure staging slot), rather than for production.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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  • Python script is exiting with no output and I have no idea why

    - by Adam Tuttle
    I'm attempting to debug a Subversion post-commit hook that calls some python scripts. What I've been able to determine so far is that when I run post-commit.bat manually (I've created a wrapper for it to make it easier) everything succeeds, but when SVN runs it one particular step doesn't work. We're using CollabNet SVNServe, which I know from the documentation removes all environment variables. This had caused some problems earlier, but shouldn't be an issue now. Before Subversion calls a hook script, it removes all variables - including $PATH on Unix, and %PATH% on Windows - from the environment. Therefore, your script can only run another program if you spell out that program's absolute name. The relevant portion of post-commit.bat is: echo -------------------------- >> c:\svn-repos\company\hooks\svn2ftp.out.log set SITENAME=staging set SVNPATH=branches/staging/wwwroot/ "C:\Python3\python.exe" C:\svn-repos\company\hooks\svn2ftp.py ^ --svnUser="svnusername" ^ --svnPass="svnpassword" ^ --ftp-user=ftpuser ^ --ftp-password=ftppassword ^ --ftp-remote-dir=/ ^ --access-url=svn://10.0.100.6/company ^ --status-file="C:\svn-repos\company\hooks\svn2ftp-%SITENAME%.dat" ^ --project-directory=%SVNPATH% "staging.company.com" %1 %2 >> c:\svn-repos\company\hooks\svn2ftp.out.log echo -------------------------- >> c:\svn-repos\company\hooks\svn2ftp.out.log When I run post-commit.bat manually, for example: post-commit c:\svn-repos\company 12345, I see output like the following in svn2ftp.out.log: -------------------------- args1: c:\svn-repos\company args0: staging.company.com abspath: c:\svn-repos\company project_dir: branches/staging/wwwroot/ local_repos_path: c:\svn-repos\company getting youngest revision... done, up-to-date -------------------------- However, when I commit something to the repo and it runs automatically, the output is: -------------------------- -------------------------- svn2ftp.py is a bit long, so I apologize but here goes. I'll have some notes/disclaimers about its contents below it. #!/usr/bin/env python """Usage: svn2ftp.py [OPTION...] FTP-HOST REPOS-PATH Upload to FTP-HOST changes committed to the Subversion repository at REPOS-PATH. Uses svn diff --summarize to only propagate the changed files Options: -?, --help Show this help message. -u, --ftp-user=USER The username for the FTP server. Default: 'anonymous' -p, --ftp-password=P The password for the FTP server. Default: '@' -P, --ftp-port=X Port number for the FTP server. Default: 21 -r, --ftp-remote-dir=DIR The remote directory that is expected to resemble the repository project directory -a, --access-url=URL This is the URL that should be used when trying to SVN export files so that they can be uploaded to the FTP server -s, --status-file=PATH Required. This script needs to store the last successful revision that was transferred to the server. PATH is the location of this file. -d, --project-directory=DIR If the project you are interested in sending to the FTP server is not under the root of the repository (/), set this parameter. Example: -d 'project1/trunk/' This should NOT start with a '/'. 2008.5.2 CKS Fixed possible Windows-related bug with tempfile, where the script didn't have permission to write to the tempfile. Replaced this with a open()-created file created in the CWD. 2008.5.13 CKS Added error logging. Added exception for file-not-found errors when deleting files. 2008.5.14 CKS Change file open to 'rb' mode, to prevent Python's universal newline support from stripping CR characters, causing later comparisons between FTP and SVN to report changes. """ try: import sys, os import logging logging.basicConfig( level=logging.DEBUG, format='%(asctime)s %(levelname)s %(message)s', filename='svn2ftp.debug.log', filemode='a' ) console = logging.StreamHandler() console.setLevel(logging.ERROR) logging.getLogger('').addHandler(console) import getopt, tempfile, smtplib, traceback, subprocess from io import StringIO import pysvn import ftplib import inspect except Exception as e: logging.error(e) #capture the location of the error frame = inspect.currentframe() stack_trace = traceback.format_stack(frame) logging.debug(stack_trace) print(stack_trace) #end capture sys.exit(1) #defaults host = "" user = "anonymous" password = "@" port = 21 repo_path = "" local_repos_path = "" status_file = "" project_directory = "" remote_base_directory = "" toAddrs = "[email protected]" youngest_revision = "" def email(toAddrs, message, subject, fromAddr='[email protected]'): headers = "From: %s\r\nTo: %s\r\nSubject: %s\r\n\r\n" % (fromAddr, toAddrs, subject) message = headers + message logging.info('sending email to %s...' % toAddrs) server = smtplib.SMTP('smtp.company.com') server.set_debuglevel(1) server.sendmail(fromAddr, toAddrs, message) server.quit() logging.info('email sent') def captureErrorMessage(e): sout = StringIO() traceback.print_exc(file=sout) errorMessage = '\n'+('*'*80)+('\n%s'%e)+('\n%s\n'%sout.getvalue())+('*'*80) return errorMessage def usage_and_exit(errmsg): """Print a usage message, plus an ERRMSG (if provided), then exit. If ERRMSG is provided, the usage message is printed to stderr and the script exits with a non-zero error code. Otherwise, the usage message goes to stdout, and the script exits with a zero errorcode.""" if errmsg is None: stream = sys.stdout else: stream = sys.stderr print(__doc__, file=stream) if errmsg: print("\nError: %s" % (errmsg), file=stream) sys.exit(2) sys.exit(0) def read_args(): global host global user global password global port global repo_path global local_repos_path global status_file global project_directory global remote_base_directory global youngest_revision try: opts, args = getopt.gnu_getopt(sys.argv[1:], "?u:p:P:r:a:s:d:SU:SP:", ["help", "ftp-user=", "ftp-password=", "ftp-port=", "ftp-remote-dir=", "access-url=", "status-file=", "project-directory=", "svnUser=", "svnPass=" ]) except getopt.GetoptError as msg: usage_and_exit(msg) for opt, arg in opts: if opt in ("-?", "--help"): usage_and_exit() elif opt in ("-u", "--ftp-user"): user = arg elif opt in ("-p", "--ftp-password"): password = arg elif opt in ("-SU", "--svnUser"): svnUser = arg elif opt in ("-SP", "--svnPass"): svnPass = arg elif opt in ("-P", "--ftp-port"): try: port = int(arg) except ValueError as msg: usage_and_exit("Invalid value '%s' for --ftp-port." % (arg)) if port < 1 or port > 65535: usage_and_exit("Value for --ftp-port must be a positive integer less than 65536.") elif opt in ("-r", "--ftp-remote-dir"): remote_base_directory = arg elif opt in ("-a", "--access-url"): repo_path = arg elif opt in ("-s", "--status-file"): status_file = os.path.abspath(arg) elif opt in ("-d", "--project-directory"): project_directory = arg if len(args) != 3: print(str(args)) usage_and_exit("host and/or local_repos_path not specified (" + len(args) + ")") host = args[0] print("args1: " + args[1]) print("args0: " + args[0]) print("abspath: " + os.path.abspath(args[1])) local_repos_path = os.path.abspath(args[1]) print('project_dir:',project_directory) youngest_revision = int(args[2]) if status_file == "" : usage_and_exit("No status file specified") def main(): global host global user global password global port global repo_path global local_repos_path global status_file global project_directory global remote_base_directory global youngest_revision read_args() #repository,fs_ptr #get youngest revision print("local_repos_path: " + local_repos_path) print('getting youngest revision...') #youngest_revision = fs.youngest_rev(fs_ptr) assert youngest_revision, "Unable to lookup youngest revision." last_sent_revision = get_last_revision() if youngest_revision == last_sent_revision: # no need to continue. we should be up to date. print('done, up-to-date') return if last_sent_revision or youngest_revision < 10: # Only compare revisions if the DAT file contains a valid # revision number. Otherwise we risk waiting forever while # we parse and uploading every revision in the repo in the case # where a repository is retroactively configured to sync with ftp. pysvn_client = pysvn.Client() pysvn_client.callback_get_login = get_login rev1 = pysvn.Revision(pysvn.opt_revision_kind.number, last_sent_revision) rev2 = pysvn.Revision(pysvn.opt_revision_kind.number, youngest_revision) summary = pysvn_client.diff_summarize(repo_path, rev1, repo_path, rev2, True, False) print('summary len:',len(summary)) if len(summary) > 0 : print('connecting to %s...' % host) ftp = FTPClient(host, user, password) print('connected to %s' % host) ftp.base_path = remote_base_directory print('set remote base directory to %s' % remote_base_directory) #iterate through all the differences between revisions for change in summary : #determine whether the path of the change is relevant to the path that is being sent, and modify the path as appropriate. print('change path:',change.path) ftp_relative_path = apply_basedir(change.path) print('ftp rel path:',ftp_relative_path) #only try to sync path if the path is in our project_directory if ftp_relative_path != "" : is_file = (change.node_kind == pysvn.node_kind.file) if str(change.summarize_kind) == "delete" : print("deleting: " + ftp_relative_path) try: ftp.delete_path("/" + ftp_relative_path, is_file) except ftplib.error_perm as e: if 'cannot find the' in str(e) or 'not found' in str(e): # Log, but otherwise ignore path-not-found errors # when deleting, since it's not a disaster if the file # we want to delete is already gone. logging.error(captureErrorMessage(e)) else: raise elif str(change.summarize_kind) == "added" or str(change.summarize_kind) == "modified" : local_file = "" if is_file : local_file = svn_export_temp(pysvn_client, repo_path, rev2, change.path) print("uploading file: " + ftp_relative_path) ftp.upload_path("/" + ftp_relative_path, is_file, local_file) if is_file : os.remove(local_file) elif str(change.summarize_kind) == "normal" : print("skipping 'normal' element: " + ftp_relative_path) else : raise str("Unknown change summarize kind: " + str(change.summarize_kind) + ", path: " + ftp_relative_path) ftp.close() #write back the last revision that was synced print("writing last revision: " + str(youngest_revision)) set_last_revision(youngest_revision) # todo: undo def get_login(a,b,c,d): #arguments don't matter, we're always going to return the same thing try: return True, "svnUsername", "svnPassword", True except Exception as e: logging.error(e) #capture the location of the error frame = inspect.currentframe() stack_trace = traceback.format_stack(frame) logging.debug(stack_trace) #end capture sys.exit(1) #functions for persisting the last successfully synced revision def get_last_revision(): if os.path.isfile(status_file) : f=open(status_file, 'r') line = f.readline() f.close() try: i = int(line) except ValueError: i = 0 else: i = 0 f = open(status_file, 'w') f.write(str(i)) f.close() return i def set_last_revision(rev) : f = open(status_file, 'w') f.write(str(rev)) f.close() #augmented ftp client class that can work off a base directory class FTPClient(ftplib.FTP) : def __init__(self, host, username, password) : self.base_path = "" self.current_path = "" ftplib.FTP.__init__(self, host, username, password) def cwd(self, path) : debug_path = path if self.current_path == "" : self.current_path = self.pwd() print("pwd: " + self.current_path) if not os.path.isabs(path) : debug_path = self.base_path + "<" + path path = os.path.join(self.current_path, path) elif self.base_path != "" : debug_path = self.base_path + ">" + path.lstrip("/") path = os.path.join(self.base_path, path.lstrip("/")) path = os.path.normpath(path) #by this point the path should be absolute. if path != self.current_path : print("change from " + self.current_path + " to " + debug_path) ftplib.FTP.cwd(self, path) self.current_path = path else : print("staying put : " + self.current_path) def cd_or_create(self, path) : assert os.path.isabs(path), "absolute path expected (" + path + ")" try: self.cwd(path) except ftplib.error_perm as e: for folder in path.split('/'): if folder == "" : self.cwd("/") continue try: self.cwd(folder) except: print("mkd: (" + path + "):" + folder) self.mkd(folder) self.cwd(folder) def upload_path(self, path, is_file, local_path) : if is_file: (path, filename) = os.path.split(path) self.cd_or_create(path) # Use read-binary to avoid universal newline support from stripping CR characters. f = open(local_path, 'rb') self.storbinary("STOR " + filename, f) f.close() else: self.cd_or_create(path) def delete_path(self, path, is_file) : (path, filename) = os.path.split(path) print("trying to delete: " + path + ", " + filename) self.cwd(path) try: if is_file : self.delete(filename) else: self.delete_path_recursive(filename) except ftplib.error_perm as e: if 'The system cannot find the' in str(e) or '550 File not found' in str(e): # Log, but otherwise ignore path-not-found errors # when deleting, since it's not a disaster if the file # we want to delete is already gone. logging.error(captureErrorMessage(e)) else: raise def delete_path_recursive(self, path): if path == "/" : raise "WARNING: trying to delete '/'!" for node in self.nlst(path) : if node == path : #it's a file. delete and return self.delete(path) return if node != "." and node != ".." : self.delete_path_recursive(os.path.join(path, node)) try: self.rmd(path) except ftplib.error_perm as msg : sys.stderr.write("Error deleting directory " + os.path.join(self.current_path, path) + " : " + str(msg)) # apply the project_directory setting def apply_basedir(path) : #remove any leading stuff (in this case, "trunk/") and decide whether file should be propagated if not path.startswith(project_directory) : return "" return path.replace(project_directory, "", 1) def svn_export_temp(pysvn_client, base_path, rev, path) : # Causes access denied error. Couldn't deduce Windows-perm issue. # It's possible Python isn't garbage-collecting the open file-handle in time for pysvn to re-open it. # Regardless, just generating a simple filename seems to work. #(fd, dest_path) = tempfile.mkstemp() dest_path = tmpName = '%s.tmp' % __file__ exportPath = os.path.join(base_path, path).replace('\\','/') print('exporting %s to %s' % (exportPath, dest_path)) pysvn_client.export( exportPath, dest_path, force=False, revision=rev, native_eol=None, ignore_externals=False, recurse=True, peg_revision=rev ) return dest_path if __name__ == "__main__": logging.info('svnftp.start') try: main() logging.info('svnftp.done') except Exception as e: # capture the location of the error for debug purposes frame = inspect.currentframe() stack_trace = traceback.format_stack(frame) logging.debug(stack_trace[:-1]) print(stack_trace) # end capture error_text = '\nFATAL EXCEPTION!!!\n'+captureErrorMessage(e) subject = "ALERT: SVN2FTP Error" message = """An Error occurred while trying to FTP an SVN commit. repo_path = %(repo_path)s\n local_repos_path = %(local_repos_path)s\n project_directory = %(project_directory)s\n remote_base_directory = %(remote_base_directory)s\n error_text = %(error_text)s """ % globals() email(toAddrs, message, subject) logging.error(e) Notes/Disclaimers: I have basically no python training so I'm learning as I go and spending lots of time reading docs to figure stuff out. The body of get_login is in a try block because I was getting strange errors saying there was an unhandled exception in callback_get_login. Never figured out why, but it seems fine now. Let sleeping dogs lie, right? The username and password for get_login are currently hard-coded (but correct) just to eliminate variables and try to change as little as possible at once. (I added the svnuser and svnpass arguments to the existing argument parsing.) So that's where I am. I can't figure out why on earth it's not printing anything into svn2ftp.out.log. If you're wondering, the output for one of these failed attempts in svn2ftp.debug.log is: 2012-09-06 15:18:12,496 INFO svnftp.start 2012-09-06 15:18:12,496 INFO svnftp.done And it's no different on a successful run. So there's nothing useful being logged. I'm lost. I've gone way down the rabbit hole on this one, and don't know where to go from here. Any ideas?

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  • Answers to “What source control system do you use?” (and some winners)

    - by jamiet
    About a month ago I posed a question here on my blog SQL Server devs–what source control system do you use, if any? (answer and maybe win free stuff) in which I asked SQL Server developers to answer the following questions: Are you putting your SQL Server code into a source control system? If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? Why did you make those particular software choices? Any interesting anecdotes to share in regard to your use of source control and SQL Server? I had some really great responses (I highly recommend going and reading them). I promised that the five best, most thought-provoking, responses (as determined by me) would win one of five pairs of licenses for Red Gate SQL Source Control and Red Gate SQL Connect; here are the five that I chose (note that if you responded but did not leave a means of getting in touch then you weren’t considered for one of the prizes – sorry): In general, I don't think the management overhead and licensing cost associated with TFS is worthwhile if all you're doing is using source control. To get value from TFS, at a minimum you need to be using team build, and possibly other stuff as well, such as the sharepoint integration. If that's all you need, then svn with Tortoise would be my first choice. If you want to add build automation later, you can do this with cruisecontrol (is it still called that?), JetBrains, etc. For a long time I thought that Redgate's claims about "bridging the SSMS-VS divide" were a load of hot air, since in my experience anyone who knew what they were doing was using Visual Studio, in particular SSDT and its predecessors. However, on a recent client I was putting in source control for the first time, and I discovered that the "divide" really does exist. That client has ended up using svn with Redgate SQL Source Control, with no build automation, but with scope to add it in the future. Gavin Campbell I think putting the DB under source control is a great idea.  I have issues with the earlier versions of SQL Source Control in that it provides little help in versioning the DB. I think the latest version merges SQL Compare and SQL Source Control together.  Which is how it should have been all along. Sure I have the DB scripts in SVN, but I can't automate DB builds and changes without more tools.  Frankly I'm surprised databases don't have some sort of versioning built into them. Nick Portelli Source control has been immensely useful and saved me from a lot of rework on more than one occasion.  I have learned that you have to be extremely careful checking in data.  Our system is internal only so during the system production run once a week, if there is a problem that I can fix easily(for example, a control table points to a file in the wrong environment), I'll do it directly in production so the run can continue as soon as possible since we have a specified time window.  We do full test runs to minimize this but it has come up once or twice.  We use Red-Gate source control to "push" from the test environment to the production environment.  There have been a couple of occasions where the test environment with the wrong setting was pushed back over the production environment because the change was made only in production.  Gotta keep an eye on that. Alan Dykes Goodness is it manual.  And can be extremely painful at times.  Not only are we running thin, we are constrained on the tools we can get ($$ must mean free).  Certainly no excuse, and a great opportunity to improve my skills by learning new things.  But...  Getting buy in a on a proven process or methodology is hard, takes time, and diverts us from development.  If SQL Source Control is easy to use and proven oh boy could you get some serious fans around here!  Seriously though, as the "accidental dba" of this shop any new ideas / easy to implement tools can make a world of difference in productivity and most importantly accuracy.  Manual = bad. :) John Hennesey (who left his email address) The one thing I would love to know more about is the unique challenges of working with databases as source code - you can store scripts, but are they written as deployment scripts with all the logic about how to apply them to an existing DB? Where is that baseline DB? Where's the data? How does a team share the data and the code? It's a real challenge. Merrill Aldrich Congratulations to the five of you. Red Gate will be in touch with you soon about your free licenses. Thank you to all those that responded. And again, go and check out all the responses – those above are only small proportion from what is a very interesting comment thread. @Jamiet

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  • Cant get lm-sensors to load ATI Radeon temp or fan

    - by woody
    New to Linux and having minor issues :/ . I followed this guide initially but did not recieve the proper output and did not show my ATI Radeon HD 5000 temp or fan speed. Then used this guide, same problems exhibited. No issues installing and no errors. I think its not reading i2c for some reason. The proprietary driver is installed and functioning correctly according fglrxinfo. I can use aticonfig commands and view both temp and fan. Any ideas on how to get it working under 'sensors'? When i run 'sudo sensors-detect' this is my ouput # sensors-detect revision 5984 (2011-07-10 21:22:53 +0200) # System: LENOVO IdeaPad Y560 (laptop) # Board: Lenovo KL3 This program will help you determine which kernel modules you need to load to use lm_sensors most effectively. It is generally safe and recommended to accept the default answers to all questions, unless you know what you're doing. Some south bridges, CPUs or memory controllers contain embedded sensors. Do you want to scan for them? This is totally safe. (YES/no): y Silicon Integrated Systems SIS5595... No VIA VT82C686 Integrated Sensors... No VIA VT8231 Integrated Sensors... No AMD K8 thermal sensors... No AMD Family 10h thermal sensors... No AMD Family 11h thermal sensors... No AMD Family 12h and 14h thermal sensors... No AMD Family 15h thermal sensors... No AMD Family 15h power sensors... No Intel digital thermal sensor... Success! (driver `coretemp') Intel AMB FB-DIMM thermal sensor... No VIA C7 thermal sensor... No VIA Nano thermal sensor... No Some Super I/O chips contain embedded sensors. We have to write to standard I/O ports to probe them. This is usually safe. Do you want to scan for Super I/O sensors? (YES/no): y Probing for Super-I/O at 0x2e/0x2f Trying family `National Semiconductor/ITE'... Yes Found unknown chip with ID 0x8502 Probing for Super-I/O at 0x4e/0x4f Trying family `National Semiconductor/ITE'... No Trying family `SMSC'... No Trying family `VIA/Winbond/Nuvoton/Fintek'... No Trying family `ITE'... No Some hardware monitoring chips are accessible through the ISA I/O ports. We have to write to arbitrary I/O ports to probe them. This is usually safe though. Yes, you do have ISA I/O ports even if you do not have any ISA slots! Do you want to scan the ISA I/O ports? (YES/no): y Probing for `National Semiconductor LM78' at 0x290... No Probing for `National Semiconductor LM79' at 0x290... No Probing for `Winbond W83781D' at 0x290... No Probing for `Winbond W83782D' at 0x290... No Lastly, we can probe the I2C/SMBus adapters for connected hardware monitoring devices. This is the most risky part, and while it works reasonably well on most systems, it has been reported to cause trouble on some systems. Do you want to probe the I2C/SMBus adapters now? (YES/no): y Using driver `i2c-i801' for device 0000:00:1f.3: Intel 3400/5 Series (PCH) Now follows a summary of the probes I have just done. Just press ENTER to continue: Driver `coretemp': * Chip `Intel digital thermal sensor' (confidence: 9) To load everything that is needed, add this to /etc/modules: #----cut here---- # Chip drivers coretemp #----cut here---- If you have some drivers built into your kernel, the list above will contain too many modules. Skip the appropriate ones! Do you want to add these lines automatically to /etc/modules? (yes/NO) My output for 'sensors' is: acpitz-virtual-0 Adapter: Virtual device temp1: +58.0°C (crit = +100.0°C) coretemp-isa-0000 Adapter: ISA adapter Core 0: +56.0°C (high = +84.0°C, crit = +100.0°C) Core 1: +57.0°C (high = +84.0°C, crit = +100.0°C) Core 2: +58.0°C (high = +84.0°C, crit = +100.0°C) Core 3: +57.0°C (high = +84.0°C, crit = +100.0°C) and my '/etc/modules' is: # /etc/modules: kernel modules to load at boot time. # # This file contains the names of kernel modules that should be loaded # at boot time, one per line. Lines beginning with "#" are ignored. lp rtc # Generated by sensors-detect on Fri Nov 30 23:24:31 2012 # Chip drivers coretemp

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  • Vacations on Rodrigues 2014

    And now something completely different compared to the usual technical or community related articles here on this blog. Yes, this time I'm writing some lines on my (and my family's) activities during our long weekend stay on Rodrigues. So, please bear with me, it's eventually a bit more personal... Grab a soda, some popcorn and a cosy place to continue to read. var googleAlbumLink = "https://plus.google.com/photos/117698191428446859536/albums/6047895311458281985"; //optional----------------------- var mySlideWidth = 580; var mySlideHeight = 340; var mySlideDelay = 7000; //delay in milliseconds Special promotions during school holidays Originally, our children started to ask more frequently about going on the plane again. Obviously, after their aunty from Germany was around during May, they were really eager to travel again. So, we decided that it might be a great opportunity to book some vacations during their school holidays. And just in time the local hotels and hotel groups started to advertise their special promotions for citizens and residents. After collecting multiple brochures over several days, we got attracted by various hotel packages on Rodrigues - most interestingly the expenses for the stay and flight ticket were less compared to other resorts here on the main island. As we have been to Rodrigues already back in 2008, we followed up on this idea and got in touch with a couple travel agencies. Well, I have to report that you should be really careful about the promotions from some of them. We had a very negative experience with Shamal Travel Agency in Quatre Bornes regarding their adverts and the actual price levels and age definition for children. Please, stay away from them if you are interested in transparent cost and services. Anyway, after some arrangements with two other close families we managed to confirm our stay at the Cotton Bay Hotel in Rodrigues. Given the fact that we already stayed there, and the hotel has been renovated recently, and it is under new management all looked very promising and relaxed for our vacation. Counting the days... As we already booked in July our children were counting down the days. And it got more interesting as soon as they were on school holidays finally. Well, the day arrived and waking them up at 2:30 hrs wasn't a problem after all. Quite the opposite it was fascinating for us parents to watch them waiting for the transport and later on during the airport transfer. Despite the early hours both didn't fall asleep and it was all so exciting. We are taking the plane! Well organised by the Cotton Bay Hotel Honestly, it was a breeze and a smooth ride during our stay at the hotel. From the airport transfer, the cleanliness of our bungalow, the organisation of our day trips, and the SPA - all very well and enjoyable. The children had great fun, and although it was a bit too windy to plunge into the pool they had a lot of fun with other activities on the beach and at the Kid's Club. Oh, and we had our private petting zoo with cows, sheep and goats just close to the terrace. Some of us went to check out the SPA facilities and I have to admit that the services regarding Hammam and Sauna are better than at some other hotels in Mauritius. I don't know after how many months or years I was once again enjoying a very hot sauna. Little draw-back but nothing to worry about... There is no cold water or at least ice cubes to cool down the body, but hey there was a nice breeze coming over the hills. Some day trips to mention Based on a friend's recommendation we walked to a "restaurant" called Chez Solange & Robert. Hahaha, restaurant is widely stretched in this case, as we enjoyed a great BBQ with fresh lobster, whole fish, and pieces of chicken breast in an open cottage. Just some wooden structure covered with dried palm leaves on the roof - island feeling pure! The other day we went to the Giant Tortoise & Cave Reserve Francois Leguat to observe the giant Aldabra turtles and to visit the Grande Caverne. The biggest limestone cave on the island. Compared to our last visit this was a novelty after checking out the Caverne Partate. The formations of stalactites and stalagmites are very impressive and imaginative. Our guide had lots of funny terms and despite the low light conditions the kids had a great time wandering around on the narrow wooden paths and stairs. And last but not least, we decided to check out the Tyrodrig zip lines... Everyone was allowed to join the trip through the air, and our little ones stayed close to our field guides. But finally went on their own on the very last traversal. Puuuh, it was astounishing to glide over the valley, and for sure something to repeat next time. Impressions of our vacation on Rodrigues 2014   Next stay has been discussed already Oh yes, Rodrigues baby! We are going to come again! Tentative dates have been discussed already and now it's up to us to earn enough our next holiday on that wonderful remote piece of paradise. Eventually, a little bit longer than this time. We'll see...

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  • NDepend 4 – First Steps

    - by Ricardo Peres
    Introduction Thanks to Patrick Smacchia I had the chance to test NDepend 4. I can only say: awesome! This will be the first of a series of posts on NDepend, where I will talk about my discoveries. Keep in mind that I am just starting to use it, so more experienced users may find these too basic, I just hope I don’t say anything foolish! I must say that I am in no way affiliated with NDepend and I never actually met Patrick. Installation No installation program – a curious decision, I’m not against it -, just unzip the files to a folder and run the executable. It will optionally register itself with Visual Studio 2008, 2010 and 11 as well as RedGate’s Reflector; also, it automatically looks for updates. NDepend can either be used as a stand-alone program (with or without a GUI) or from within Visual Studio or Reflector. Getting Started One thing that really pleases me is the Getting Started section of the stand-alone, with links to pages on NDepend’s web site, featuring detailed explanations, which usually include screenshots and small videos (<5 minutes). There’s also an How do I with hierarchical navigation that guides us to through the major features so that we can easily find what we want. Usage There are two basic ways to use NDepend: Analyze .NET solutions, projects or assemblies; Compare two versions of the same assembly. I have so far not used NDepend to compare assemblies, so I will first talk about the first option. After selecting a solution and some of its projects, it generates a single HTML page with an highly detailed report of the analysis it produced. This includes some metrics such as number of lines of code, IL instructions, comments, types, methods and properties, the calculation of the cyclomatic complexity, coupling and lots of others indicators, typically grouped by type, namespace and assembly. The HTML also includes some nice diagrams depicting assembly dependencies, type and method relative proportions (according to the number of IL instructions, I guess) and assembly analysis relating to abstractness and stability. Useful, I would say. Then there’s the rules; NDepend tests the target assemblies against a set of more than 120 rules, grouped in categories Code Quality, Object Oriented Design, Design, Architecture and Layering, Dead Code, Visibility, Naming Conventions, Source Files Organization and .NET Framework Usage. The full list can be configured on the application, and an explanation of each rule can be found on the web site. Rules can be validated, violated and violated in a critical manner, and the HTML will contain the violated rules, their queries – more on this later - and results. The HTML uses some nice JavaScript effects, which allow paging and sorting of tables, so its nice to use. Similar to the rules, there are some queries that display results for a number (about 200) questions grouped as Object Oriented Design, API Breaking Changes (for assembly version comparison), Code Diff Summary (also for version comparison) and Dead Code. The difference between queries and rules is that queries are not classified as passes, violated or critically violated, just present results. The queries and rules are expressed through CQLinq, which is a very powerful LINQ derivative specific to code analysis. All of the included rules and queries can be enabled or disabled and new ones can be added, with intellisense to help. Besides the HTML report file, the NDepend application can be used to explore all analysis results, compare different versions of analysis reports and to run custom queries. Comparison to Other Analysis Tools Unlike StyleCop, NDepend only works with assemblies, not source code, so you can’t expect it to be able to enforce brackets placement, for example. It is more similar to FxCop, but you don’t have the option to analyze at the IL level, that is, other that the number of IL instructions and the complexity. What’s Next In the next days I’ll continue my exploration with a real-life test case. References The NDepend web site is http://www.ndepend.com/. Patrick keeps an updated blog on http://codebetter.com/patricksmacchia/ and he regularly monitors StackOverflow for questions tagged NDepend, which you can find on http://stackoverflow.com/questions/tagged/ndepend. The default list of CQLinq rules, queries and statistics can be found at http://www.ndepend.com/DefaultRules/webframe.html. The syntax itself is described at http://www.ndepend.com/Doc_CQLinq_Syntax.aspx and its features at http://www.ndepend.com/Doc_CQLinq_Features.aspx.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • New Replication, Optimizer and High Availability features in MySQL 5.6.5!

    - by Rob Young
    As the Product Manager for the MySQL database it is always great to announce when the MySQL Engineering team delivers another great product release.  As a field DBA and developer it is even better when that release contains improvements and innovation that I know will help those currently using MySQL for apps that range from modest intranet sites to the most highly trafficked web sites on the web.  That said, it is my pleasure to take my hat off to MySQL Engineering for today's release of the MySQL 5.6.5 Development Milestone Release ("DMR"). The new highlighted features in MySQL 5.6.5 are discussed here: New Self-Healing Replication ClustersThe 5.6.5 DMR improves MySQL Replication by adding Global Transaction Ids and automated utilities for self-healing Replication clusters.  Prior to 5.6.5 this has been somewhat of a pain point for MySQL users with most developing custom solutions or looking to costly, complex third-party solutions for these capabilities.  With 5.6.5 these shackles are all but removed by a solution that is included with the GPL version of the database and supporting GPL tools.  You can learn all about the details of the great, problem solving Replication features in MySQL 5.6 in Mat Keep's Developer Zone article.  New Replication Administration and Failover UtilitiesAs mentioned above, the new Replication features, Global Transaction Ids specifically, are now supported by a set of automated GPL utilities that leverage the new GTIDs to provide administration and manual or auto failover to the most up to date slave (that is the default, but user configurable if needed) in the event of a master failure. The new utilities, along with links to Engineering related blogs, are discussed in detail in the DevZone Article noted above. Better Query Optimization and ThroughputThe MySQL Optimizer team continues to amaze with the latest round of improvements in 5.6.5. Along with much refactoring of the legacy code base, the Optimizer team has improved complex query optimization and throughput by adding these functional improvements: Subquery Optimizations - Subqueries are now included in the Optimizer path for runtime optimization.  Better throughput of nested queries enables application developers to simplify and consolidate multiple queries and result sets into a single unit or work. Optimizer now uses CURRENT_TIMESTAMP as default for DATETIME columns - For simplification, this eliminates the need for application developers to assign this value when a column of this type is blank by default. Optimizations for Range based queries - Optimizer now uses ready statistics vs Index based scans for queries with multiple range values. Optimizations for queries using filesort and ORDER BY.  Optimization criteria/decision on execution method is done now at optimization vs parsing stage. Print EXPLAIN in JSON format for hierarchical readability and Enterprise tool consumption. You can learn the details about these new features as well all of the Optimizer based improvements in MySQL 5.6 by following the Optimizer team blog. You can download and try the MySQL 5.6.5 DMR here. (look under "Development Releases")  Please let us know what you think!  The new HA utilities for Replication Administration and Failover are available as part of the MySQL Workbench Community Edition, which you can download here .Also New in MySQL LabsAs has become our tradition when announcing DMRs we also like to provide "Early Access" development features to the MySQL Community via the MySQL Labs.  Today is no exception as we are also releasing the following to Labs for you to download, try and let us know your thoughts on where we need to improve:InnoDB Online OperationsMySQL 5.6 now provides Online ADD Index, FK Drop and Online Column RENAME.  These operations are non-blocking and will continue to evolve in future DMRs.  You can learn the grainy details by following John Russell's blog.InnoDB data access via Memcached API ("NotOnlySQL") - Improved refresh of an earlier feature releaseSimilar to Cluster 7.2, MySQL 5.6 provides direct NotOnlySQL access to InnoDB data via the familiar Memcached API. This provides the ultimate in flexibility for developers who need fast, simple key/value access and complex query support commingled within their applications.Improved Transactional Performance, ScaleThe InnoDB Engineering team has once again under promised and over delivered in the area of improved performance and scale.  These improvements are also included in the aggregated Spring 2012 labs release:InnoDB CPU cache performance improvements for modern, multi-core/CPU systems show great promise with internal tests showing:    2x throughput improvement for read only activity 6x throughput improvement for SELECT range Read/Write benchmarks are in progress More details on the above are available here. You can download all of the above in an aggregated "InnoDB 2012 Spring Labs Release" binary from the MySQL Labs. You can also learn more about these improvements and about related fixes to mysys mutex and hash sort by checking out the InnoDB team blog.MySQL 5.6.5 is another installment in what we believe will be the best release of the MySQL database ever.  It also serves as a shining example of how the MySQL Engineering team at Oracle leads in MySQL innovation.You can get the overall Oracle message on the MySQL 5.6.5 DMR and Early Access labs features here. As always, thanks for your continued support of MySQL, the #1 open source database on the planet!

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  • How to install iodbc in Ubuntu 12.10

    - by Hanynowsky
    I need to install the library iodbc (depends on libodbc2) in my Quantal machine. Yet there is creepy dependency problem. This was replaced somehow by unixodbc which I don't have, installed. Here is what I get when I try to install : sudo apt-get install libiodbc2-dev Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: libiodbc2-dev : Depends: libiodbc2 (= 3.52.7-2build2) but it is not going to be installed Depends: iodbc (= 3.52.7-2build2) but it is not going to be installed E: Unable to correct problems, you have held broken packages. I can tell that iodbc conflicts with odbcinst. Yet, I cannot remove it due to the following: sudo apt-get remove odbcinst Reading package lists... Done Building dependency tree Reading state information... Done The following packages were automatically installed and are no longer required: akonadi-backend-mysql calligra-l10n-engb kde-l10n-engb kdevelop-l10n kdevelop-php-docs-l10n kdevelop-php-l10n libakonadi-kabc4 libakonadi-notes4 libakonadiprotocolinternals1 libboost-thread1.49.0 libdmtx0a libgpgme++2 libkcalcore4 libkdgantt2 libkholidays4 libkimap4 libkldap4 libkmbox4 libkmime4 libkolabxml0 libkpgp4 libkresources4 libksieve4 libprison0 libqgpgme1 libqrencode3 libxerces-c3.1 Use 'apt-get autoremove' to remove them. The following packages will be REMOVED: akonadi-server k3b k3b-i18n katepart kde-runtime kdelibs-bin kdelibs5-plugins kdepim-runtime kdepim-strigi-plugins kdepimlibs-kio-plugins kdoctools kget kmag kmail kmix kmousetool ksystemlog kubuntu-debug-installer language-pack-kde-ar language-pack-kde-en libakonadi-calendar4 libakonadi-contact4 libakonadi-kcal4 libakonadi-kde4 libakonadi-kmime4 libcalendarsupport4 libincidenceeditorsng4 libk3b6 libkabc4 libkactivities-bin libkactivities6 libkalarmcal2 libkatepartinterfaces4 libkcal4 libkcalutils4 libkcddb4 libkde3support4 libkdepim4 libkdepimdbusinterfaces4 libkdewebkit5 libkemoticons4 libkfile4 libkgapi0 libkhtml5 libkio5 libkleo4 libkmanagesieve4 libkmediaplayer4 libknewstuff3-4 libknotifyconfig4 libkolab0 libkonq-common libkonq5abi1 libkontactinterface4 libkparts4 libkpimidentities4 libkpimtextedit4 libkpimutils4 libkprintutils4 libksieveui4 libktexteditor4 libktnef4 libktorrent4 libkworkspace4abi2 libkxmlrpcclient4 libmailcommon4 libmailimporter4 libmailtransport4 libmessagecomposer4 libmessagecore4 libmessagelist4 libmessageviewer4 libmicroblog4 libnepomuk4 libnepomukcore4abi1 libnepomukquery4a libnepomuksync4 libnepomukutils4 libplasma3 libsoprano4 libtemplateparser4 libvirtodbc0 nepomuk-core odbcinst odbcinst1debian2 plasma-scriptengine-javascript qapt-batch soprano-daemon virtuoso-minimal 0 upgraded, 0 newly installed, 89 to remove and 0 not upgraded. After this operation, 126 MB disk space will be freed. Do you want to continue [Y/n]? Other info: Why do the "iodbc" and "libmyodbc" packages conflict with each other? The root problem is that I need to use a new feature introduced in the latest MySQL Workbench builds (DB Migration) which uses odbc for that matter. Here is what Mysql doc says about it : Linux The Migration Wizard uses iODBC as a driver manager for all of its ODBC connections in Linux. This may give you some troubles because most Linux distributions provide ODBC drivers compiled against unixODBC. This is another driver manager not supported by MySQL Workbench so you won’t be able to use those drivers unless you compile them against iODBC. Here’s what you should do. Make sure that you have iODBC installed. If you are using Debian, Ubuntu or another Debian based distro, type this command in your terminal: $ sudo apt-get install iodbc libiodbc2-dev libpq-dev libssl-dev For RPM based distros (RedHat, Fedora, etc.) type this command instead of the previous one: $ sudo yum install iodbc iodbc-dev libpqxx-devel openssl-devel Now we need to install the PostgreSQL ODBC drivers. Download the psqlODBC source tarball from here. Use the latest version available for download. As of this writing the latest version corresponds to the file psqlodbc-09.01.0200.tar.gz. Extract this tarball to a directory in your hard drive and open a terminal and cd into that directory. Type this in the terminal window: $ ./configure --with-iodbc --enable-pthreads $ make $ sudo make install Verify that you have the file psqlodbcw.so in the /usr/local/lib directory. This package seems to pose the problem probably: dpkg -s odbcinst1debian2 Package: odbcinst1debian2 Status: install ok installed Priority: optional Section: libs Installed-Size: 241 Maintainer: Ubuntu Developers <[email protected]> Architecture: amd64 Multi-Arch: same Source: unixodbc Version: 2.2.14p2-5ubuntu4 Replaces: unixodbc (<< 2.1.1-2) Depends: libc6 (>= 2.14), libltdl7 (>= 2.4.2), odbcinst Pre-Depends: multiarch-support Breaks: libiodbc2, libmyodbc (<< 5.1.6-2), odbc-postgresql (<< 1:09.00.0310-1.1), tdsodbc (<< 0.82-8) Conflicts: odbcinst1, odbcinst1debian1 Description: Support library for accessing odbc ini files This package contains the libodbcinst library from unixodbc, a library used by ODBC drivers for reading their configuration settings from /etc/odbc.ini and ~/.odbc.ini. . Also contained in this package are the driver setup plugins, which describe the features supported by individual ODBC drivers. Homepage: http://www.unixodbc.org/ Original-Maintainer: Steve Langasek <[email protected]> I have no broken packages:

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  • IBM "per core" comparisons for SPECjEnterprise2010

    - by jhenning
    I recently stumbled upon a blog entry from Roman Kharkovski (an IBM employee) comparing some SPECjEnterprise2010 results for IBM vs. Oracle. Mr. Kharkovski's blog claims that SPARC delivers half the transactions per core vs. POWER7. Prior to any argument, I should say that my predisposition is to like Mr. Kharkovski, because he says that his blog is intended to be factual; that the intent is to try to avoid marketing hype and FUD tactic; and mostly because he features a picture of himself wearing a bike helmet (me too). Therefore, in a spirit of technical argument, rather than FUD fight, there are a few areas in his comparison that should be discussed. Scaling is not free For any benchmark, if a small system scores 13k using quantity R1 of some resource, and a big system scores 57k using quantity R2 of that resource, then, sure, it's tempting to divide: is  13k/R1 > 57k/R2 ? It is tempting, but not necessarily educational. The problem is that scaling is not free. Building big systems is harder than building small systems. Scoring  13k/R1  on a little system provides no guarantee whatsoever that one can sustain that ratio when attempting to handle more than 4 times as many users. Choosing the denominator radically changes the picture When ratios are used, one can vastly manipulate appearances by the choice of denominator. In this case, lots of choices are available for the resource to be compared (R1 and R2 above). IBM chooses to put cores in the denominator. Mr. Kharkovski provides some reasons for that choice in his blog entry. And yet, it should be noted that the very concept of a core is: arbitrary: not necessarily comparable across vendors; fluid: modern chips shift chip resources in response to load; and invisible: unless you have a microscope, you can't see it. By contrast, one can actually see processor chips with the naked eye, and they are a bit easier to count. If we put chips in the denominator instead of cores, we get: 13161.07 EjOPS / 4 chips = 3290 EjOPS per chip for IBM vs 57422.17 EjOPS / 16 chips = 3588 EjOPS per chip for Oracle The choice of denominator makes all the difference in the appearance. Speaking for myself, dividing by chips just seems to make more sense, because: I can see chips and count them; and I can accurately compare the number of chips in my system to the count in some other vendor's system; and Tthe probability of being able to continue to accurately count them over the next 10 years of microprocessor development seems higher than the probability of being able to accurately and comparably count "cores". SPEC Fair use requirements Speaking as an individual, not speaking for SPEC and not speaking for my employer, I wonder whether Mr. Kharkovski's blog article, taken as a whole, meets the requirements of the SPEC Fair Use rule www.spec.org/fairuse.html section I.D.2. For example, Mr. Kharkovski's footnote (1) begins Results from http://www.spec.org as of 04/04/2013 Oracle SUN SPARC T5-8 449 EjOPS/core SPECjEnterprise2010 (Oracle's WLS best SPECjEnterprise2010 EjOPS/core result on SPARC). IBM Power730 823 EjOPS/core (World Record SPECjEnterprise2010 EJOPS/core result) The questionable tactic, from a Fair Use point of view, is that there is no such metric at the designated location. At www.spec.org, You can find the SPEC metric 57422.17 SPECjEnterprise2010 EjOPS for Oracle and You can also find the SPEC metric 13161.07 SPECjEnterprise2010 EjOPS for IBM. Despite the implication of the footnote, you will not find any mention of 449 nor anything that says 823. SPEC says that you can, under its fair use rule, derive your own values; but it emphasizes: "The context must not give the appearance that SPEC has created or endorsed the derived value." Substantiation and transparency Although SPEC disclaims responsibility for non-SPEC information (section I.E), it says that non-SPEC data and methods should be accurate, should be explained, should be substantiated. Unfortunately, it is difficult or impossible for the reader to independently verify the pricing: Were like units compared to like (e.g. list price to list price)? Were all components (hw, sw, support) included? Were all fees included? Note that when tpc.org shows IBM pricing, there are often items such as "PROCESSOR ACTIVATION" and "MEMORY ACTIVATION". Without the transparency of a detailed breakdown, the pricing claims are questionable. T5 claim for "Fastest Processor" Mr. Kharkovski several times questions Oracle's claim for fastest processor, writing You see, when you publish industry benchmarks, people may actually compare your results to other vendor's results. Well, as we performance people always say, "it depends". If you believe in performance-per-core as the primary way of looking at the world, then yes, the POWER7+ is impressive, spending its chip resources to support up to 32 threads (8 cores x 4 threads). Or, it just might be useful to consider performance-per-chip. Each SPARC T5 chip allows 128 hardware threads to be simultaneously executing (16 cores x 8 threads). The Industry Standard Benchmark that focuses specifically on processor chip performance is SPEC CPU2006. For this very well known and popular benchmark, SPARC T5: provides better performance than both POWER7 and POWER7+, for 1 chip vs. 1 chip, for 8 chip vs. 8 chip, for integer (SPECint_rate2006) and floating point (SPECfp_rate2006), for Peak tuning and for Base tuning. For example, at the 8-chip level, integer throughput (SPECint_rate2006) is: 3750 for SPARC 2170 for POWER7+. You can find the details at the March 2013 BestPerf CPU2006 page SPEC is a trademark of the Standard Performance Evaluation Corporation, www.spec.org. The two specific results quoted for SPECjEnterprise2010 are posted at the URLs linked from the discussion. Results for SPEC CPU2006 were verified at spec.org 1 July 2013, and can be rechecked here.

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  • A Semantic Model For Html: TagBuilder and HtmlTags

    - by Ryan Ohs
    In this post I look into the code smell that is HTML literals and show how we can refactor these pesky strings into a friendlier and more maintainable model.   The Problem When I started writing MVC applications, I quickly realized that I built a lot of my HTML inside HtmlHelpers. As I did this, I ended up moving quite a bit of HTML into string literals inside my helper classes. As I wanted to add more attributes (such as classes) to my tags, I needed to keep adding overloads to my helpers. A good example of this end result is the default html helpers that come with the MVC framework. Too many overloads make me crazy! The problem with all these overloads is that they quickly muck up the API and nobody can remember exactly what order the parameters go in. I've seen many presenters (including members of the ASP.NET MVC team!) stumble before realizing that their view wasn't compiling because they needed one more null parameter in the call to Html.ActionLink(). What if instead of writing Html.ActionLink("Edit", "Edit", null, new { @class = "navigation" }) we could do Html.LinkToAction("Edit").Text("Edit").AddClass("navigation") ? Wouldn't that be much easier to remember and understand?  We can do this if we introduce a semantic model for building our HTML.   What is a Semantic Model? According to Martin Folwer, "a semantic model is an in-memory representation, usually an object model, of the same subject that the domain specific language describes." In our case, the model would be a set of classes that know how to render HTML. By using a semantic model we can free ourselves from dealing with strings and instead output the HTML (typically via ToString()) once we've added all the elements and attributes we desire to the model. There are two primary semantic models available in ASP.NET MVC: MVC 2.0's TagBuilder and FubuMVC's HtmlTags.   TagBuilder TagBuilder is the html builder that is available in ASP.NET MVC 2.0. I'm not a huge fan but it gets the job done -- for simple jobs.  Here's an overview of how to use TagBuilder. See my Tips section below for a few comments on that example. The disadvantage of TagBuilder is that unless you wrap it up with our own classes, you still have to write the actual tag name over and over in your code. eg. new TagBuilder("div") instead of new DivTag(). I also think it's method names are a little too long. Why not have AddClass() instead of AddCssClass() or Text() instead of SetInnerText()? What those methods are doing should be pretty obvious even in the short form. I also don't like that it wants to generate an id attribute from your input instead of letting you set it yourself using external conventions. (See GenerateId() and IdAttributeDotReplacement)). Obviously these come from Microsoft's default approach to MVC but may not be optimal for all programmers.   HtmlTags HtmlTags is in my opinion the much better option for generating html in ASP.NET MVC. It was actually written as a part of FubuMVC but is available as a stand alone library. HtmlTags provides a much cleaner syntax for writing HTML. There are classes for most of the major tags and it's trivial to create additional ones by inheriting from HtmlTag. There are also methods on each tag for the common attributes. For instance, FormTag has an Action() method. The SelectTag class allows you to set the default option or first option independent from adding other options. With TagBuilder there isn't even an abstraction for building selects! The project is open source and always improving. I'll hopefully find time to submit some of my own enhancements soon.   Tips 1) It's best not to have insanely overloaded html helpers. Use fluent builders. 2) In html helpers, return the TagBuilder/tag itself (not a string!) so that you can continue to add attributes outside the helper; see my first sample above. 3) Create a static entry point into your builders. I created a static Tags class that gives me access all the HtmlTag classes I need. This way I don't clutter my code with "new" keywords. eg. Tags.Div returns a new DivTag instance. 4) If you find yourself doing something a lot, create an extension method for it. I created a Nest() extension method that reads much more fluently than the AddChildren() method. It also accepts a params array of tags so I can very easily nest many children.   I hope you have found this post helpful. Join me in my war against HTML literals! I’ll have some more samples of how I use HtmlTags in future posts.

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  • Part 1 - 12c Database and WLS - Overview

    - by Steve Felts
    The download of Oracle 12c database became available on June 25, 2013.  There are some big new features in 12c database and WebLogic Server will take advantage of them. Immediately, we will support using 12c database and drivers with WLS 10.3.6 and 12.1.1.  When the next version of WLS ships, additional functionality will be supported (those rows in the table below with all "No" values will get a "Yes).  The following table maps the Oracle 12c Database features supported with various combinations of currently available WLS releases, 11g and 12c Drivers, and 11g and 12c Databases. Feature WebLogic Server 10.3.6/12.1.1 with 11g drivers and 11gR2 DB WebLogic Server 10.3.6/12.1.1 with 11g drivers and 12c DB WebLogic Server 10.3.6/12.1.1 with 12c drivers and 11gR2 DB WebLogic Server 10.3.6/12.1.1 with 12c drivers and 12c DB JDBC replay No No No Yes (Active GridLink only in 10.3.6, add generic in 12.1.1) Multi Tenant Database No Yes (except set container) No Yes (except set container) Dynamic switching between Tenants No No No No Database Resident Connection pooling (DRCP) No No No No Oracle Notification Service (ONS) auto configuration No No No No Global Database Services (GDS) No Yes (Active GridLink only) No Yes (Active GridLink only) JDBC 4.1 (using ojdbc7.jar files & JDK 7) No No Yes Yes  The My Oracle Support (MOS) document covering this is "WebLogic Server 12.1.1 and 10.3.6 Support for Oracle 12c Database [ID 1564509.1]" at the link https://support.oracle.com/epmos/faces/DocumentDisplay?id=1564509.1. The following documents are also key references:12c Oracle Database Developer Guide http://docs.oracle.com/cd/E16655_01/appdev.121/e17620/toc.htm 12c Oracle Database Administrator's Guide http://docs.oracle.com/cd/E16655_01/server.121/e17636/toc.htm . I plan to write some related blog articles not to duplicate existing product documentation but to introduce the features, provide some examples, and tie together some information to make it easier to understand. How do you get started with 12c?  The easiest way is to point your data source at a 12c database.  The only change on the WLS side is to update the URL in your data source (assuming that you are not just upgrading your database).  You can continue to use the 11.2.0.3 driver jar files that shipped with WLS 10.3.6 or 12.1.1.  You shouldn't see any changes in your application.  You can take advantage of enhancements on the database side that don't affect the mid-tier.  On the WLS side, you can take advantage of using Global Data Service or connecting to a tenant in a multi-tenant database transparently. If you want to use the 12c client jar files, it's a bit of work because they aren't shipped with WLS and you can't just drop in ojdbc6.jar as in the old days.  You need to use a matched set of jar files and they need to come before existing jar files in the CLASSPATH.  The MOS article is written from the standpoint that you need to get the jar files directly - download almost 1G and install over 600M footprint to get 15 jar files.  Assuming that you have the database installed and you can get access to the installation (or ask the DBA), you need to copy the 15 jar files to each machine with a WLS installation and get them in your CLASSPATH.  You can play with setting the PRE_CLASSPATH but the more practical approach may be to just update WL_HOME/common/bin/commEnv.sh directly.  There's a change in the transaction completion behavior (read the MOS) so if you think you might run into that, you will want to set -Doracle.jdbc.autoCommitSpecCompliant=false.  Also if you are running with Active GridLink, you must set -Doracle.ucp.PreWLS1212Compatible=true (how's that for telling you that this is fixed in WLS 12.1.2).  Once you get the configuration out of the way, you can start using the new ojdbc7.jar in place of the ojdbc6.jar to get the new JDBC 4.1 API's.  You can also start using Application Continuity.  This feature is also known as JDBC Replay because when a connection fails you get a new one with all JDBC operations up to the failure point automatically replayed.  As you might expect, there are some limitations but it's an interesting feature.  Obviously I'm going to focus on the 12c database features that we can leverage in WLS data source.  You will need to read other sources or the product documentation to get all of the new features.

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  • Keep it Professional &ndash; Multiple Environments

    - by AjarnMark
    I have certainly been reading blogs a whole lot more than writing them the last several weeks, and it’s about time I got back to writing.  I have been collecting several topics and references for blog posts…some of which will probably just never get written as the timeliness of the topics fade over time.  Nonetheless, I’m back, and I think it is time to revive my Doing Business Right series, this time coming from the slant of managing a development team rather than the previous angle of being self-employed.  First up: separating Dev, Test, and Prod. A few months ago, Colin Stasiuk (@BenchmarkIT) wrote a great post about separating your Dev, Test/UAT, and Prod environments.  This post covers all the important points such as removing Developer access from both PROD and UAT, and the importance of proper deployment (a.k.a. promotion) procedures.  I won’t repeat it all here, go read the original!  But what I do want to address is what I believe to be the #1 excuse people use for not having separate environments:  Money.  I discussed this briefly in my comment on Colin’s post at the time, but let me repeat it here and expand on it a bit. Don’t let the size of your company or the size of its budget dictate whether you do things professionally or not.  I am convinced that most developers and development teams would agree that it is a best practice to have separate environments for development, testing, and production (a.k.a. Live).  So why don’t they?  Because they think that it means separate servers which means more money.  While having separate physical servers for the different environments would be ideal, it is not an absolute requirement in order to make this work.  Here are a few ideas: Use multiple instances of SQL Server and multiple Web Sites with Headers or Ports.  For no additional fees* you can install multiple instances of SQL Server on the same machine.  This gives you a nice separation, allowing you to even use the same database names as will appear in PROD, yet isolating the data and security access.  And in IIS, you can create multiple Web Sites on the same server just by using Host Headers or different port numbers to separate them.  This approach does still pose the risk of non-Prod environments impacting performance on Prod, but when your application is busy enough for that to be a concern, you can probably afford one of the other options. Use desktop PCs instead of servers.  Instead of investing in full server-grade hardware, you can mimic the separate environments on old desktop PCs and at least get functional equivalency, if not performance matching.  The last I checked, Microsoft did not require separate licensing for SQL Server if that installation was used exclusively for dev or test purposes*.  There may be some version or performance differences between this approach and what you have in Prod, but you have isolated test from impacting Prod resources this way. Virtualization.  This is of course one of the hot topics of the day, and I would be remiss if I did not suggest this.  It is quite easy these days to setup virtual machines so that, again, your environments are fairly isolated from one another, and you retain all the security and procedural benefits of having separate environments. So the point is, keep your high professional standards intact.  You don’t need to compromise on using proper procedure just because you work in a small company with a small budget.  Keep doing things the right way! By the way, where I work, our DEV environment is not on a server.  All development is done on the developer’s individual workstation where it can be isolated from other developers’ work for the duration of writing the code, but also where the developers have to reconcile (merge) differences in code under concurrent development.  This usually means that each change is executed multiple times (once per developer to update their environments with the latest changes from others) giving us an extra, informal. test deployment before even going to the Test/UAT server.  It also means that if the network goes down, the developers can continue to hum along because they are not dependent on networked resources.  In fact, they will likely be even more productive because they aren’t being interrupted by email…but that’s another post I need to write. * I am not a lawyer, nor a licensing specialist, but it appeared to be so the last time I checked.  When in doubt, consult an expert on the topic.

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  • Becoming A Great Developer

    - by Lee Brandt
    Image via Wikipedia I’ve been doing the whole programming thing for awhile and reading and watching some of the best in the business. I have come to notice that the really great developers do a few things that (I think) makes them great. Now don’t get me wrong, I am not saying that I am one of these few. I still struggle with doing some of the things that makes one great at development. Coincidently, many of these things also make you a better person period. Believe That Guidance Is Better Than Answers This is one I have no problem with. I prefer guidance any time I am learning from another developer. Answers may get you going, but guidance will leave you stranded. At some point, you will come across a problem that can only be solved by thinking for yourself and this is where that guidance will really come in handy. You can use that guidance and extrapolate whatever technology to salve that problem (if it’s the right tool for solving that problem). The problem is, lots of developers simply want someone to tell them, “Do this, then this, then set that, and write this.” Favor thinking and learn the guidance of doing X and don’t ask someone to show you how to do X, if that makes sense. Read, Read and Read If you don’t like reading, you’re probably NOT going to make it into the Great Developer group. Great developers read books, they read magazines and they read code. Open source playgrounds like SourceForge, CodePlex and GitHub, have made it extremely easy to download code from developers you admire and see how they do stuff. Chances are, if you read their blog too, they’ll even explain WHY they did what they did (see “Guidance” above). MSDN and Code Magazine have not only code samples, but explanations of how to use certain technologies and sometimes even when NOT to use that same technology. Books are also out on just about every topic. I still favor the less technology centric books. For instance, I generally don’t buy books like, “Getting Started with Jiminy Jappets”. I look for titles like, “How To Write More Effective Code” (again, see guidance). The Addison-Wesley Signature Series is a great example of these types of books. They teach technology-agnostic concepts. Head First Design Patterns is another great guidance book. It teaches the "Gang Of Four" Design Patterns in a very easy-to-understand, picture-heavy way (I LIKE pictures). Hang Your Balls Out There Even though the advice came from a 3rd-shift Kinko’s attendant, doesn’t mean it’s not sound advice. Write some code and put it out for others to read, criticize and castigate you for. Understand that there are some real jerks out there who are absolute geniuses. Don’t be afraid to get some great advice wrapped in some really nasty language. Try to take what’s good about it and leave what’s not. I have a tough time with this myself. I don’t really have any code out there that is available for review (other than my demo code). It takes some guts to do, but in the end, there is no substitute for getting a community of developers to critique your code and give you ways to improve. Get Involved Speaking of community, the local and online user groups and discussion forums are a great place to hear about technologies and techniques you might never come across otherwise. Mostly because you might not know to look. But, once you sit down with a bunch of other developers and start discussing what you’re interested in, you may open up a whole new perspective on it. Don’t just go to the UG meetings and watch the presentations either, get out there and talk, socialize. I realize geeks weren’t meant to necessarily be social creatures, but if you’re amongst other geeks, it’s much easier. I’ve learned more in the last 3-4 years that I have been involved in the community that I did in my previous 8 years of coding without it. Socializing works, even if socialism doesn’t. Continuous Improvement Lean proponents might call this “Kaizen”, but I call it progress. We all know, especially in the technology realm, if you’re not moving ahead, you’re falling behind. It may seem like drinking from a fire hose, but step back and pick out the technologies that speak to you. The ones that may you’re little heart go pitter-patter. Concentrate on those. If you’re still overloaded, pick the best of the best. Just know that if you’re not looking at the code you wrote last week or at least last year with some embarrassment, you’re probably stagnating. That’s about all I can say about that, cause I am all out of clichés to throw at it. :0) Write Code Great painters paint, great writers write, and great developers write code. The most sure-fire way to improve your coding ability is to continue writing code. Don’t just write code that your work throws on you, pick that technology you love or are curious to know more about and walk through some blog demo examples. Take the language you use everyday and try to get it to do something crazy. Who knows, you might create the next Google search algorithm! All in all, being a great developer is about finding yourself in all this code. If it is just a job to you, you will probably never be one of the “Great Developers”, but you’re probably okay with that. If, on the other hand, you do aspire to greatness, get out there and GET it. No one’s going hand it to you.

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  • BIP and Mapviewer Mash Up I

    - by Tim Dexter
    I was out in Yellowstone last week soaking up various wildlife and a bit too much rain ... good to be back until the 95F heat yesterday. Taking a little break from the Excel templates; the dev folks are planing an Excel patch in the next week or so that will add a mass of new functionality. At the risk of completely mis leading you I'm going to hang back a while. What I have written so far holds true and will continue to do so. This week, I have been mostly eating 'mapviewer' ... answers on a post card please, TV show and character. I had a request to show how BIP can call mapviewer and render a dynamic map in an output. So I hit the books and colleagues for some answers. Mapviewer is Oracle's geographic information system, hereby known as GIS. I use it a lot in our BIEE demos where the interaction with the maps is very impressive. Need a map of California and its congressional districts? I have contacts; Jerry and David with their little black box of maps. Once in my possession I can build highly interactive, clickable maps that allow the user to drill into more information using a very friendly interface driving BIEE content and navigation. But what about maps in BIP output? Bryan Wise, who has written some articles on this blog did some work a while back with the PL/SQL API interface. The extract for the report called a function that in turn called the mapviewer server, passing a set of mapping requirements, it then returned a URL to a cached copy of that map. Easy to then have BIP render that image. Thats still very doable. You need to install a couple of packages and then load the mapviewer java APIs into the database. Then you can write your function to the APIs. A little involved? Maybe, but the database is doing all the heavy lifting for you. I thought I would investigate another method for getting the maps back into BIP. There is a URL interface you can call, this involves building an XML message to be passed to the mapviewer server. It's pretty straightforward to use on the mapviewer side. On the BIP side things are little more tricksy. After some unexpected messing about I finally got the ubiquitous Hello World map to render using the URL method. Not the most exciting map in the world, lots of ocean and a rather long URL to get it to render. http://127.0.0.1:9704/mapviewer/omserver?xml_request=%3Cmap_request%20title=%22Hello%20World%22%20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E Notice all of the encoding in the URL string to handle the spaces, quotes, etc. All necessary to get BIP to make the call to the mapviewer server correctly without truncating the URL if it hits a real space rather than a %20. With that in mind constructing the URL was pretty simple. I'm not going to get into the content of the URL too much, for that you need to bone up on the mapviewer XML API. Check out the home page here and the documentation here. To make the template portable I used the standard CURRENT_SERVER_URL parameter from the BIP server and declared that in my template. <?param@begin:CURRENT_SERVER_URL;'myserver'?> Ignore the 'myserver', that was just a dummy value for testing at runtime it will resolve to: 'http://yourserver:port/xmlpserver' Not quite what we need as mapviewer has its own server path, in my case I needed 'mapviewer/omserver?xml_request=' as the fixed path to the mapviewer request URL. A little concatenation and substringing later I came up with <?param@begin:mURL;concat(substring($CURRENT_SERVER_URL,1,22),'mapviewer/omserver?xml_request=')?> Thats the basic URL that I can then build on. To get the Hello World map I need to add the following: <map_request title="Hello World" datasource="cagis" format="GIF_STREAM"/> Those angle brackets were the source of my headache, BIPs XSLT engine was attempting to process them rather than just pass them. Hok Min to the rescue ... again. I owe him lunch when I get out to HQ again! To solve the problem, I needed to escape all the characters and white space and then use native XSL to assign the string to a parameter. <xsl:param xdofo:ctx="begin"name="pXML">%3Cmap_request%20title=%22Hello%20World%22 %20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E</xsl:param> I did not need to assign it to a parameter but I felt that if I were going to do anything more serious than Hello World like plotting points of interest on the map. I would need to dynamically build the URL, so using a set of parameters or variables that I then concatenated would be easier. Now I had the initial server string and the request all I then did was combine the two using a concat: concat($mURL,$pXML) Embedding that into an image tag: <fo:external-graphic src="url({concat($mURL,$pXML)})"/> and I was done. Notice the curly braces to get the concat evaluated prior to the image call. As you will see next time, building the XML message to go onto the URL can get quite complex but I have used it with some data. Ultimately, it would be easier to build an extension to BIP to handle the data to be plotted, it would then build the XML message, call mapviewer and return a URL to the map image for BIP to render. More on that next time ...

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  • Virtual host in Apache Zend

    - by llocani
    I'd like to ask you if you can tell me why I can't get Vhost in Apache to work my Vhostconf is: NameVirtualHost *:80 <VirtualHost _default_:80> ServerAdmin [email protected] DocumentRoot "E:/Archivos de programa/Zend/Apache2/htdocs" ServerName localhost <Directory "E:/Archivos de programa/Zend/Apache2/htdocs"> Options FollowSymLinks AllowOverride All Order allow,deny Allow from all </Directory> #AllowOveride all </VirtualHost> <VirtualHost *:80> ServerAdmin [email protected] DocumentRoot "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/HealingHands" ServerName healinghands.loc <Directory "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/HealingHands"> Options FollowSymLinks AllowOverride All Order allow,deny Allow from all </Directory> ErrorLog "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/HealingHands/logs/error.log" CustomLog "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/HealingHands/logs/access.log" common #AllowOveride all </VirtualHost> <VirtualHost *:80> ServerAdmin [email protected] DocumentRoot "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects" ServerName dev.loc <Directory "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects"> Options FollowSymLinks AllowOverride All Order allow,deny Allow from all </Directory> ErrorLog "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/logs/error.log" CustomLog "E:/Documents and Settings/dvieira/Mis documentos/NetBeansProjects/logs/access.log" common #AllowOveride all </VirtualHost> My httpd.conf is: ServerRoot "E:\Archivos de programa\Zend\Apache2" Listen 80 LoadModule actions_module modules/mod_actions.so LoadModule alias_module modules/mod_alias.so LoadModule asis_module modules/mod_asis.so LoadModule auth_basic_module modules/mod_auth_basic.so LoadModule auth_digest_module modules/mod_auth_digest.so LoadModule authn_default_module modules/mod_authn_default.so LoadModule authn_file_module modules/mod_authn_file.so LoadModule authz_default_module modules/mod_authz_default.so LoadModule authz_groupfile_module modules/mod_authz_groupfile.so LoadModule authz_host_module modules/mod_authz_host.so LoadModule authz_user_module modules/mod_authz_user.so LoadModule autoindex_module modules/mod_autoindex.so LoadModule cgi_module modules/mod_cgi.so LoadModule dir_module modules/mod_dir.so LoadModule env_module modules/mod_env.so LoadModule filter_module modules/mod_filter.so LoadModule headers_module modules/mod_headers.so LoadModule imagemap_module modules/mod_imagemap.so LoadModule include_module modules/mod_include.so LoadModule info_module modules/mod_info.so LoadModule isapi_module modules/mod_isapi.so LoadModule log_config_module modules/mod_log_config.so LoadModule mime_module modules/mod_mime.so LoadModule mime_magic_module modules/mod_mime_magic.so LoadModule negotiation_module modules/mod_negotiation.so LoadModule rewrite_module modules/mod_rewrite.so LoadModule setenvif_module modules/mod_setenvif.so LoadModule ssl_module modules/mod_ssl.so LoadModule status_module modules/mod_status.so LoadModule userdir_module modules/mod_userdir.so <IfModule !mpm_netware_module> <IfModule !mpm_winnt_module> User daemon Group daemon </IfModule> </IfModule> ServerAdmin [email protected] DocumentRoot "E:\Archivos de programa\Zend\Apache2/htdocs" <Directory /> Options FollowSymLinks AllowOverride all Order allow,deny Allow from all </Directory> <IfModule dir_module> DirectoryIndex index.php index.html home.php </IfModule> <FilesMatch "^\.ht"> Order allow,deny Deny from all Satisfy All </FilesMatch> ErrorLog "logs/error.log" LogLevel warn <IfModule log_config_module> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common <IfModule logio_module> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio </IfModule> CustomLog "logs/access.log" common </IfModule> <IfModule alias_module> Alias /NetBeansProjects "E:\Documents and Settings\dvieira\Mis documentos\NetBeansProjects" ScriptAlias /cgi-bin/ "E:\Archivos de programa\Zend\Apache2/cgi-bin/" </IfModule> <IfModule cgid_module> </IfModule> <Directory "E:\Archivos de programa\Zend\Apache2/cgi-bin"> AllowOverride None Options None Order allow,deny Allow from all </Directory> DefaultType text/plain <IfModule mime_module> TypesConfig conf/mime.types AddType application/x-compress .Z AddType application/x-gzip .gz .tgz </IfModule> Include conf/extra/httpd-vhosts.conf <IfModule ssl_module> SSLRandomSeed startup builtin SSLRandomSeed connect builtin </IfModule> Include "conf/zend.conf" NameVirtualHost *:80 <VirtualHost *:80> Include "E:\Archivos de programa\Zend\ZendServer/etc/sites.d/zend-default-vhost-80.conf" </VirtualHost> Include "E:\Archivos de programa\Zend\ZendServer/etc/sites.d/globals-*.conf" Include "E:\Archivos de programa\Zend\ZendServer/etc/sites.d/vhost_*.conf" And my host in Windows: 127.0.0.1 localhost 127.0.0.1 healinghands.loc 127.0.0.1 dev.loc And I can't get any of the browser to recognize dev.loc or healinghands.loc but a ping does it. Localhost is working fine. I've spent 3 days now traying to solve this for my one but I finally quit and have to ask. The error should be this Error Code 11002: host not found. Background: this error indicates that the gateway could not find an authoritative DNS server for the website you are trying to access. Date: 5/20/2013 5:51:03 PM Server: Source: DNS problem. i'd like to add this ping Haciendo ping a healinghands.loc [127.0.0.1] con 32 bytes de datos: Respuesta desde 127.0.0.1: bytes=32 tiempo<1m TTL=128 Respuesta desde 127.0.0.1: bytes=32 tiempo<1m TTL=128 Respuesta desde 127.0.0.1: bytes=32 tiempo<1m TTL=128 Respuesta desde 127.0.0.1: bytes=32 tiempo<1m TTL=128 Estadísticas de ping para 127.0.0.1: Paquetes: enviados = 4, recibidos = 4, perdidos = 0 (0% perdidos), Tiempos aproximados de ida y vuelta en milisegundos: Mínimo = 0ms, Máximo = 0ms, Media = 0ms Today i've tryed something: i've add this domains into the exceptions of mi ie proxy config. This worked for healinghands.loc but not for dev.loc i really do not understand why, both config are exactly the same except for de documentroot. I will continue searching

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  • In the Groove: PASS Board Year 1, Q3

    - by Denise McInerney
    It's nine months into my first year on the PASS Board and I feel like I've found my rhythm. I've accomplished one of the goals I set out for the year and have made progress on others. Here's a recap of the last few months. Anti-Harassment Policy & Process Completed In April I began work on a Code of Conduct for the PASS Summit. The Board had several good discussions and various PASS members provided feedback. You can read more about that in this blog post. Since the document was focused on issues of harassment we renamed it the "Anti-Harassment Policy " and it was approved by the Board in August. The next step was to refine the guideliness and process for enforcement of the AHP. A subcommittee worked on this and presented an update to the Board at the September meeting. You can read more about that in this post, and you can find the process document here. Global Growth Expanding PASS' reach and making the organization relevant to SQL Server communities around the world has been a focus of the Board's work in 2012. We took the Global Growth initiative out to the community for feedback, and everyone on the Board participated, via Twitter chats, Town Hall meetings, feedback forums and in-person discussions. This community participation helped shape and refine our plans. Implementing the vision for Global Growth goes across all portfolios. The Virtual Chapters are well-positioned to help the organization move forward in this area. One outcome of the Global Growth discussions with the community is the expansion of two of the VCs from country-specific to language-specific. Thanks to the leadership in Brazil & Mexico for taking the lead here. I look forward to continued success for the Portuguese- and Spanish-language Virtual Chapters. Together with the Global Chinese VC PASS is off to a good start in making the VC's truly global. Virtual Chapters The VCs continue to grow and expand. Volunteers recently rebooted the Azure and Virutalization VCs, and a new  Education VC will be launching soon. Every week VCs offer excellent free training on a variety of topics. It's the dedication of the VC leaders and volunteers that make all this possible and I thank them for it. Board meeting The Board had an in-person meeting in September in San Diego, CA.. As usual we covered a number of topics including governance changes to support Global Growth, the upcoming Summit, 2013 events and the (then) upcoming PASS election. Next Up Much of the last couple of months has been focused on preparing for the PASS Summit in Seattle Nov. 6-9. I'll be there all week;  feel free to stop me if you have a question or concern, or just to introduce yourself.  Here are some of the places you can find me: VC Leaders Meeting Tuesday 8:00 am the VC leaders will have a meeting. We'll review some of the year's highlights and talk about plans for the next year Welcome Reception The VCs will be at the Welcome Reception in the new VC Lounge. Come by, learn more about what the VCs have to offer and meet others who share your interests. Exceptional DBA Awards Party I'm looking forward to seeing PASS Women in Tech VC leader Meredith Ryan receive her award at this event sponsored by Red Gate Session Presentation I will be presenting a spotlight session entitled "Stop Bad Data in Its OLTP Tracks" on Wednesday at 3:00 p.m. Exhibitor Reception This reception Wednesday evening in the Expo Hall is a great opportunity to learn more about tools and solutions that can help you in your job. Women in Tech Luncheon This year marks the 10th WIT Luncheon at PASS. I'm honored to be on the panel with Stefanie Higgins, Kevin Kline, Kendra Little and Jen Stirrup. This event is on Thursday at 11:30. Community Appreciation Party Thursday evening don't miss this event thanking all of you for everthing you do for PASS and the community. This year we will be at the Experience Music Project and it promises to be a fun party. Board Q & A Friday  9:45-11:15  am the members of the Board will be available to answer your questions. If you have a question for us, or want to hear what other members are thinking about, come by room 401 Friday morning.

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  • Five Things Learned at the BSR Conference in San Francisco on Nov 2nd-4th

    - by Evelyn Neumayr
    The BSR Conference 2011—“Redefining Leadership”—held from Nov 2nd to Nov 4th in San Francisco, with Oracle as one of the main sponsors, saw senior business executives, civil society representatives, and other experts from around the world gathering to share strategies and insights on the future of sustainability. The general conference sessions kicked off on November 2nd with a plenary address by former U.S. Vice President Al Gore. Other sessions were presented by CEOs of the caliber of Carl Bass (Autodesk), Brian Dunn (Best Buy), Carlos Brito (Anheuser-Busch InBev) and Ofra Strauss (Strauss Group). Here are five key highlights from the conference: 1.      The main leadership challenge is integrating sustainability into core business functions and overcoming short-termism. The “BSR GlobeScan State of Sustainable Business Poll 2011” - a survey of nearly 500 business leaders from 300 member companies - shows that 84% of respondents are optimistic that global businesses will embrace CSR/sustainability as part of their core strategies and operations in the next five years but consider integrating sustainability into their core business functions the key challenge. It is still difficult for many companies that are committed to the sustainability agenda to find investors that understand the long-term implications and as Al Gore said “Many companies are given the signal by the investors that it is the short term results that matter and that is a terribly debilitating force in the market.” 2.      Companies are required to address increasing compliance requirements and transparency in their supply chain, especially in relation with conflict minerals legislation and water management. The Dodd-Frank legislation, OECD guidelines, and the upcoming Securities and Exchange Commission (SEC) rules require companies to monitor upstream the sourcing of tin, tantalum, tungsten, and gold, but given the complexity of this issue companies need to collaborate and partner with peer companies in their industry as well as in other industries to understand how to address conflict minerals in their supply chains. The Institute of Public and Environmental Affairs’ (IPE) China Water Pollution Map enables the public to access thousands of environmental quality, discharge, and infraction records released by various government agencies. Empowered with this information, the public has the opportunity to place greater pressure on polluting companies to comply with environmental standards and create solutions to improve their performance. 3.      A new standard for reporting on supply chain greenhouse gas emissions is available. The New “Scope 3” Supply Chain Greenhouse Gas Inventory Standard, released on October 4th 2011, is the only international greenhouse gas emissions standard that accounts for the full lifecycle of a company’s products. It provides a framework for companies to account for indirect emissions outside of energy use, such as transportation, manufacturing, and distribution, and it incorporates both upstream and downstream impacts of a product. With key investors now listing supplier vulnerability to rising energy prices and disruptions of service as a key concern, greenhouse gas (GHG) management isn’t just for leading companies but a necessity for any business. 4.      Environmental, social, and corporate governance (ESG) reporting is becoming increasingly important to investors and other stakeholders. While European investors have traditionally driven the ESG agenda, U.S. investors are increasingly including ESG data in their analyses. This trend will likely increase as stakeholders continue to demand that an ESG lens be applied to their investments. Investors are increasingly looking to partner on sustainability, as they see the benefits of ESG providing significant returns on investment. 5.      Software companies are offering an increasing variety of solutions to help drive changes and measure performance internally, in supply chains, and across peer companies. The significant challenge is how to integrate different software systems to facilitate decision-making based on a holistic understanding of trade-offs. Jon Chorley, Chief Sustainability Officer and Vice President, Supply Chain Management Product Strategy at Oracle was a panelist in the “Trends in Sustainability Software” session and commented that, “How we think about our business decisions really comes down to how we think about cost. And as long as we don’t assign a cost to things that have an environmental impact or social impact, then we make decisions based on incomplete information. If we could include that in the process that determines ‘Is this product profitable? we would then have a much better decision.” For more information on BSR visit www.brs.org. You can also view highlights of the plenary session at http://www.bsr.org/en/bsr-conference/session-summaries/2011. Oracle is proud to be a sponsor of this BSR conference. By Elena Avesani, Principal Product Strategy Manager, Oracle          

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  • Trying to install Team viewer on Ubuntu 12.04

    - by Teknikk
    I recently got Ubuntu installed on my server, I wanted to install TeamViewer so i could easy manage the virtual machines, However, I get errors when installing it from App store?, And I also get errors, but more detailed on the terminal. Error output: tek@tek-G53SW:~/Download$ sudo dpkg -i ipts teamviewer_linux_x64.deb dpkg: error processing ipts (--install): cannot access archive: No such file or directory (Reading database ... 142115 files and directories currently installed.) Preparing to replace teamviewer7 7.0.9360 (using teamviewer_linux_x64.deb) ... Unpacking replacement teamviewer7 ... dpkg: dependency problems prevent configuration of teamviewer7: teamviewer7 depends on libc6-i386 (>= 2.7); however: Package libc6-i386 is not installed. teamviewer7 depends on lib32asound2; however: Package lib32asound2 is not installed. teamviewer7 depends on lib32z1; however: Package lib32z1 is not installed. teamviewer7 depends on ia32-libs; however: Package ia32-libs is not installed. dpkg: error processing teamviewer7 (--install): dependency problems - leaving unconfigured Errors were encountered while processing: ipts teamviewer7 I tried to install it manually, but with no luck, I heard some others has this problems. I am running Ubuntu 12.04 x64. Error @ sudo apt-get install libc6-i386 lib32asound2 lib32z1 ia32-libs : tek@tek-G53SW:~/Download$ sudo apt-get install libc6-i386 lib32asound2 lib32z1 ia32-libs Reading package lists... Done Building dependency tree Reading state information... Done You might want to run 'apt-get -f install' to correct these: The following packages have unmet dependencies: ia32-libs : Depends: ia32-libs-multiarch E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution). tek@tek-G53SW:~/Download$ More errors tek@tek-G53SW:~/Download$ sudo apt-get -f install [sudo] password for tek: Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following packages will be REMOVED: teamviewer7 0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 81.9 MB disk space will be freed. Do you want to continue [Y/n]? y (Reading database ... 142441 files and directories currently installed.) Removing teamviewer7 ... tek@tek-G53SW:~/Download$ sudo apt-get install libc6-i386 lib32asound2 lib32z1 ia32-libs Reading package lists... Done Building dependency tree Reading state information... Done lib32z1 is already the newest version. libc6-i386 is already the newest version. lib32asound2 is already the newest version. Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: ia32-libs : Depends: ia32-libs-multiarch E: Unable to correct problems, you have held broken packages. tek@tek-G53SW:~/Download$ sudo apt-get install ia32-libs-multiarch Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: ia32-libs-multiarch:i386 : Depends: gstreamer0.10-plugins-good:i386 but it is not going to be installed Depends: gtk2-engines:i386 but it is not going to be installed Depends: gtk2-engines-murrine:i386 but it is not going to be installed Depends: gtk2-engines-pixbuf:i386 but it is not going to be installed Depends: gtk2-engines-oxygen:i386 but it is not going to be installed Depends: ibus-gtk:i386 but it is not going to be installed Depends: libcanberra-gtk-module:i386 but it is not going to be installed Depends: libcups2:i386 but it is not going to be installed Depends: libcupsimage2:i386 but it is not going to be installed Depends: libfontconfig1:i386 but it is not going to be installed Depends: libgail-common:i386 but it is not going to be installed Depends: libgphoto2-2:i386 but it is not going to be installed Depends: libgtk2.0-0:i386 but it is not going to be installed Depends: libnss3:i386 but it is not going to be installed Depends: libqt4-opengl:i386 but it is not going to be installed Depends: libqt4-qt3support:i386 but it is not going to be installed Depends: libqt4-scripttools:i386 but it is not going to be installed Depends: libqt4-svg:i386 but it is not going to be installed Depends: libqtgui4:i386 but it is not going to be installed Depends: libqtwebkit4:i386 but it is not going to be installed Depends: librsvg2-common:i386 but it is not going to be installed Depends: libsane:i386 but it is not going to be installed E: Unable to correct problems, you have held broken packages. tek@tek-G53SW:~/Download$

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  • Cant get lm-sensors to load ATI Radeon temp and fan or output all settings

    - by woody
    New to Linux and having minor issues :/ . I followed this guide initially but did not recieve the proper output and did not show my ATI Radeon HD 5000 temp or fan speed. Then used this guide, same problems exhibited. No issues installing and no errors. I think its not reading i2c for some reason. The proprietary driver is installed and functioning correctly according fglrxinfo. I can use aticonfig commands and view both temp and fan. Any ideas on how to get the ATI Radeon sensors working under 'sensors'? When i run 'sudo sensors-detect' this is my ouput # sensors-detect revision 5984 (2011-07-10 21:22:53 +0200) # System: LENOVO IdeaPad Y560 (laptop) # Board: Lenovo KL3 This program will help you determine which kernel modules you need to load to use lm_sensors most effectively. It is generally safe and recommended to accept the default answers to all questions, unless you know what you're doing. Some south bridges, CPUs or memory controllers contain embedded sensors. Do you want to scan for them? This is totally safe. (YES/no): y Silicon Integrated Systems SIS5595... No VIA VT82C686 Integrated Sensors... No VIA VT8231 Integrated Sensors... No AMD K8 thermal sensors... No AMD Family 10h thermal sensors... No AMD Family 11h thermal sensors... No AMD Family 12h and 14h thermal sensors... No AMD Family 15h thermal sensors... No AMD Family 15h power sensors... No Intel digital thermal sensor... Success! (driver `coretemp') Intel AMB FB-DIMM thermal sensor... No VIA C7 thermal sensor... No VIA Nano thermal sensor... No Some Super I/O chips contain embedded sensors. We have to write to standard I/O ports to probe them. This is usually safe. Do you want to scan for Super I/O sensors? (YES/no): y Probing for Super-I/O at 0x2e/0x2f Trying family `National Semiconductor/ITE'... Yes Found unknown chip with ID 0x8502 Probing for Super-I/O at 0x4e/0x4f Trying family `National Semiconductor/ITE'... No Trying family `SMSC'... No Trying family `VIA/Winbond/Nuvoton/Fintek'... No Trying family `ITE'... No Some hardware monitoring chips are accessible through the ISA I/O ports. We have to write to arbitrary I/O ports to probe them. This is usually safe though. Yes, you do have ISA I/O ports even if you do not have any ISA slots! Do you want to scan the ISA I/O ports? (YES/no): y Probing for `National Semiconductor LM78' at 0x290... No Probing for `National Semiconductor LM79' at 0x290... No Probing for `Winbond W83781D' at 0x290... No Probing for `Winbond W83782D' at 0x290... No Lastly, we can probe the I2C/SMBus adapters for connected hardware monitoring devices. This is the most risky part, and while it works reasonably well on most systems, it has been reported to cause trouble on some systems. Do you want to probe the I2C/SMBus adapters now? (YES/no): y Using driver `i2c-i801' for device 0000:00:1f.3: Intel 3400/5 Series (PCH) Now follows a summary of the probes I have just done. Just press ENTER to continue: Driver `coretemp': * Chip `Intel digital thermal sensor' (confidence: 9) To load everything that is needed, add this to /etc/modules: #----cut here---- # Chip drivers coretemp #----cut here---- If you have some drivers built into your kernel, the list above will contain too many modules. Skip the appropriate ones! Do you want to add these lines automatically to /etc/modules? (yes/NO) My output for 'sensors' is: acpitz-virtual-0 Adapter: Virtual device temp1: +58.0°C (crit = +100.0°C) coretemp-isa-0000 Adapter: ISA adapter Core 0: +56.0°C (high = +84.0°C, crit = +100.0°C) Core 1: +57.0°C (high = +84.0°C, crit = +100.0°C) Core 2: +58.0°C (high = +84.0°C, crit = +100.0°C) Core 3: +57.0°C (high = +84.0°C, crit = +100.0°C) and my '/etc/modules' is: # /etc/modules: kernel modules to load at boot time. # # This file contains the names of kernel modules that should be loaded # at boot time, one per line. Lines beginning with "#" are ignored. lp rtc # Generated by sensors-detect on Fri Nov 30 23:24:31 2012 # Chip drivers coretemp

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  • MDM for Tax Authorities

    - by david.butler(at)oracle.com
    In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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  • why installing lame it is getting failed

    - by Rahul Mehta
    I want to install ffmpeg with mp3lame enabled for this m following this tutorial , http://ubuntuforums.org/showpost.php?p=9868359&postcount=1289 and in step 2 error is libfaac is not found ? and in step 5 installing lame is giving this error , why it is getting failed , please advised what to do ? reach121@youngib:~/lame-3.98.4$ sudo checkinstall --pkgname=lame-ffmpeg --pkgversion="3.98.4" --backup=no --default --deldoc=yes checkinstall 1.6.2, Copyright 2009 Felipe Eduardo Sanchez Diaz Duran This software is released under the GNU GPL. ***************************************** **** Debian package creation selected *** ***************************************** This package will be built according to these values: 0 - Maintainer: [ root@youngib ] 1 - Summary: [ Package created with checkinstall 1.6.2 ] 2 - Name: [ lame-ffmpeg ] 3 - Version: [ 3.98.4 ] 4 - Release: [ 1 ] 5 - License: [ GPL ] 6 - Group: [ checkinstall ] 7 - Architecture: [ amd64 ] 8 - Source location: [ lame-3.98.4 ] 9 - Alternate source location: [ ] 10 - Requires: [ ] 11 - Provides: [ lame-ffmpeg ] 12 - Conflicts: [ ] 13 - Replaces: [ ] Enter a number to change any of them or press ENTER to continue: Installing with make install... ========================= Installation results =========================== Making install in mpglib make[1]: Entering directory `/home/reach121/lame-3.98.4/mpglib' make[2]: Entering directory `/home/reach121/lame-3.98.4/mpglib' make[2]: Nothing to be done for `install-exec-am'. make[2]: Nothing to be done for `install-data-am'. make[2]: Leaving directory `/home/reach121/lame-3.98.4/mpglib' make[1]: Leaving directory `/home/reach121/lame-3.98.4/mpglib' Making install in libmp3lame make[1]: Entering directory `/home/reach121/lame-3.98.4/libmp3lame' Making install in i386 make[2]: Entering directory `/home/reach121/lame-3.98.4/libmp3lame/i386' make[3]: Entering directory `/home/reach121/lame-3.98.4/libmp3lame/i386' make[3]: Nothing to be done for `install-exec-am'. make[3]: Nothing to be done for `install-data-am'. make[3]: Leaving directory `/home/reach121/lame-3.98.4/libmp3lame/i386' make[2]: Leaving directory `/home/reach121/lame-3.98.4/libmp3lame/i386' Making install in vector make[2]: Entering directory `/home/reach121/lame-3.98.4/libmp3lame/vector' make[3]: Entering directory `/home/reach121/lame-3.98.4/libmp3lame/vector' make[3]: Nothing to be done for `install-exec-am'. make[3]: Nothing to be done for `install-data-am'. make[3]: Leaving directory `/home/reach121/lame-3.98.4/libmp3lame/vector' make[2]: Leaving directory `/home/reach121/lame-3.98.4/libmp3lame/vector' make[2]: Entering directory `/home/reach121/lame-3.98.4/libmp3lame' make[3]: Entering directory `/home/reach121/lame-3.98.4/libmp3lame' test -z "/usr/local/lib" || /bin/mkdir -p "/usr/local/lib" /bin/bash ../libtool --mode=install /usr/bin/install -c 'libmp3lame.la' '/usr/local/lib/libmp3lame.la' /usr/bin/install -c .libs/libmp3lame.lai /usr/local/lib/libmp3lame.la /usr/bin/install -c .libs/libmp3lame.a /usr/local/lib/libmp3lame.a chmod 644 /usr/local/lib/libmp3lame.a ranlib /usr/local/lib/libmp3lame.a PATH="$PATH:/sbin" ldconfig -n /usr/local/lib ---------------------------------------------------------------------- Libraries have been installed in: /usr/local/lib If you ever happen to want to link against installed libraries in a given directory, LIBDIR, you must either use libtool, and specify the full pathname of the library, or use the `-LLIBDIR' flag during linking and do at least one of the following: - add LIBDIR to the `LD_LIBRARY_PATH' environment variable during execution - add LIBDIR to the `LD_RUN_PATH' environment variable during linking - use the `-Wl,--rpath -Wl,LIBDIR' linker flag - have your system administrator add LIBDIR to `/etc/ld.so.conf' See any operating system documentation about shared libraries for more information, such as the ld(1) and ld.so(8) manual pages. ---------------------------------------------------------------------- make[3]: Nothing to be done for `install-data-am'. make[3]: Leaving directory `/home/reach121/lame-3.98.4/libmp3lame' make[2]: Leaving directory `/home/reach121/lame-3.98.4/libmp3lame' make[1]: Leaving directory `/home/reach121/lame-3.98.4/libmp3lame' Making install in frontend make[1]: Entering directory `/home/reach121/lame-3.98.4/frontend' make[2]: Entering directory `/home/reach121/lame-3.98.4/frontend' test -z "/usr/local/bin" || /bin/mkdir -p "/usr/local/bin" /bin/bash ../libtool --mode=install /usr/bin/install -c 'lame' '/usr/local/bin/lame' /usr/bin/install -c lame /usr/local/bin/lame make[2]: Nothing to be done for `install-data-am'. make[2]: Leaving directory `/home/reach121/lame-3.98.4/frontend' make[1]: Leaving directory `/home/reach121/lame-3.98.4/frontend' Making install in Dll make[1]: Entering directory `/home/reach121/lame-3.98.4/Dll' make[2]: Entering directory `/home/reach121/lame-3.98.4/Dll' make[2]: Nothing to be done for `install-exec-am'. make[2]: Nothing to be done for `install-data-am'. make[2]: Leaving directory `/home/reach121/lame-3.98.4/Dll' make[1]: Leaving directory `/home/reach121/lame-3.98.4/Dll' Making install in debian make[1]: Entering directory `/home/reach121/lame-3.98.4/debian' make[2]: Entering directory `/home/reach121/lame-3.98.4/debian' make[2]: Nothing to be done for `install-exec-am'. make[2]: Nothing to be done for `install-data-am'. make[2]: Leaving directory `/home/reach121/lame-3.98.4/debian' make[1]: Leaving directory `/home/reach121/lame-3.98.4/debian' Making install in doc make[1]: Entering directory `/home/reach121/lame-3.98.4/doc' Making install in html make[2]: Entering directory `/home/reach121/lame-3.98.4/doc/html' make[3]: Entering directory `/home/reach121/lame-3.98.4/doc/html' make[3]: Nothing to be done for `install-exec-am'. test -z "/usr/local/share/doc/lame/html" || /bin/mkdir -p "/usr/local/share/doc/lame/html" /bin/mkdir: cannot create directory `/usr/local/share/doc': No such file or directory make[3]: *** [install-pkghtmlDATA] Error 1 make[3]: Leaving directory `/home/reach121/lame-3.98.4/doc/html' make[2]: *** [install-am] Error 2 make[2]: Leaving directory `/home/reach121/lame-3.98.4/doc/html' make[1]: *** [install-recursive] Error 1 make[1]: Leaving directory `/home/reach121/lame-3.98.4/doc' make: *** [install-recursive] Error 1 **** Installation failed. Aborting package creation. Cleaning up...OK Bye. reach121@youngib:~/lame-3.98.4$

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