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• Major Analyst Report Chooses Oracle As An ECM Leader

  - by brian.dirking(at)oracle.com

  Oracle announced that Gartner, Inc. has named Oracle as a Leader in its latest "Magic Quadrant for Enterprise Content Management" in a press release issued this morning. Gartner's Magic Quadrant reports position vendors within a particular quadrant based on their completeness of vision and ability to execute. According to Gartner, "Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clearly articulated vision. In the context of ECM, they have strong channel partners, presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technology or vertical market. Leaders deliver a suite that addresses market demand for direct delivery of the majority of core components, though these are not necessarily owned by them, tightly integrated, unique or best-of-breed in each area. We place more emphasis this year on demonstrated enterprise deployments; integration with other business applications and content repositories; incorporation of Web 2.0 and XML capabilities; and vertical-process and horizontal-solution focus. Leaders should drive market transformation." "To extend content governance and best practices across the enterprise, organizations need an enterprise content management solution that delivers a broad set of functionality and is tightly integrated with business processes," said Andy MacMillan, vice president, Product Management, Oracle. "We believe that Oracle's position as a Leader in this report is recognition of the industry-leading performance, integration and scalability delivered in Oracle Enterprise Content Management Suite 11g." With Oracle Enterprise Content Management Suite 11g, Oracle offers a comprehensive, integrated and high-performance content management solution that helps organizations increase efficiency, reduce costs and improve content security. In the report, Oracle is grouped among the top three vendors for execution, and is the furthest to the right, placing Oracle as the most visionary vendor. This vision stems from Oracle's integration of content management right into key business processes, delivering content in context as people need it. Using a PeopleSoft Accounts Payable user as an example, as an employee processes an invoice, Oracle ECM Suite brings that invoice up on the screen so the processor can verify the content right in the process, improving speed and accuracy. Oracle integrates content into business processes such as Human Resources, Travel and Expense, and others, in the major enterprise applications such as PeopleSoft, JD Edwards, Siebel, and E-Business Suite. As part of Oracle's Enterprise Application Documents strategy, you can see an example of these integrations in this webinar: Managing Customer Documents and Marketing Assets in Siebel. You can also get a white paper of the ROI Embry Riddle achieved using Oracle Content Management integrated with enterprise applications. Embry Riddle moved from a point solution for content management on accounts payable to an infrastructure investment - they are now using Oracle Content Management for accounts payable with Oracle E-Business Suite, and for student on-boarding with PeopleSoft e-Campus. They continue to expand their use of Oracle Content Management to address further use cases from a core infrastructure. Oracle also shows its vision in the ability to deliver content optimized for online channels. Marketers can use Oracle ECM Suite to deliver digital assets and offers as part of an integrated campaign that understands website visitors and ensures that they are given the most pertinent information and offers. Oracle also provides full lifecycle management through its built-in records management. Companies are able to manage the lifecycle of content (both records and non-records) through built-in retention management. And with the integration of Oracle ECM Suite and Sun Storage Archive Manager, content can be routed to the appropriate storage media based upon content type, usage data or other business rules. This ensures that the most accessed content is instantly available, and archived content is stored on a more appropriate medium like tape. You can learn more in this webinar - Oracle Content Management and Sun Tiered Storage. If you are interested in reading more about why Oracle was chosen as a Leader, view the Gartner Magic Quadrant for Enterprise Content Management.

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• Part 2: The Customization Lifecycle

  - by volker.eckardt(at)oracle.com

  To understand the challenges when working with Customizations better, please allow me to explain my understanding from the Customization Lifecycle.  The starting point is the functional GAP list. Any GAP can lead to a customization (but not have to). The decision is driven by priority, gain, costs, future functionality, accepted workarounds etc. Let's assume the customization has been accepted as such - including estimation. (Otherwise this blog would not have any value)Now the customization life-cycle starts and could look like this:-    Functional specification-    Technical specification-    Technical development-    Functional setup-    Module Test-    System Test-    Integration Test (if required)-    Acceptance Test-    Production mode-    Usage-    10 x Rework-    10 x Retest -    2 x Upgrade-    2 x Upgrade Test-    Usage-    10 x Rework-    10 x Retest -    1 x Upgrade-    1 x Upgrade Test-    Usage-    Review for Retirement-    Accepted Retirement-    De-installationWhat I like to highlight herewith is that any material and documentation you create upfront or during the first phases will usually be used multiple times, partial or complete, will be enhanced, reviewed, retested. The better the quality right from the beginning is, the better we can perform the next steps.What I see very often is the wish to remove a customization, our customers are upgrading and they like to get at least some of the customizations replaced with standard functionality. To be able to support this process best, the customization documentation should contain at least the following key information: What is/are the business process(es) where this customization is used or linked to?Who was involved in the different customization phases?What are the objects comprising the customization?What is the setup necessary for the customization?What setup comes with the customization, what has to be done via other tools or manually?What are the test steps and test results (in all test areas)?What are linked customizations? What is the customization complexity?How is this customization classified?Which technologies were used?How many days were needed to create/test/upgrade the customization?Etc.If all this is available, a replacement / retirement can be done much more efficient and precise, or an estimation and upgrade itself can be executed with much better support.In the following blog entries I will explain in more detail why we suggest tracking such information, by whom this task shall be done and how.Volker Eckardt

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• Coherence Configuration For Multiple HA SOA Domains

  - by [email protected]

  The HA document does not require the specificaiton of wka port and localport for coherence, but if you would like to create multiple SOA HA domains, You have to use different coherence settings for these domains, For SOA Domain 1 , set the following properties in the weblogic server startup argument. -Dtangosol.coherence.wka1=apphost1vhn1 -Dtangosol.coherence.wka1.port=<port1>-Dtangosol.coherence.wka2=apphost2vhn1  -Dtangosol.coherence.wka2.port=<port1>-Dtangosol.coherence.localhost=apphost1vhn1 -Dtangosol.coherence.localport=<port1> For SOA Domain 2 , set the following properties in the weblogic server startup argument. -Dtangosol.coherence.wka1=apphost1vhn1 -Dtangosol.coherence.wka1.port=<port2>-Dtangosol.coherence.wka2=apphost2vhn1  -Dtangosol.coherence.wka2.port=<port2>-Dtangosol.coherence.localhost=apphost1vhn1 -Dtangosol.coherence.localport=<port2> <port1> and <port2> must be different.  

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• SQL Saturday #44 Huntington Beach Recap

  What a great day. It was long and tiring, but rewarding in so many ways. On Sunday morning, I was driving home and I decided to take the Pacific Coast Highway from Huntington Beach.  It was a great chance to exhale and just enjoy the sun and smells of the beach (I really love SoCal sometimes). And for future reference for all you speakers, the beach and ocean are only 5 minutes from the SQL Saturday location.  I just could help noticing also the shocking number of high priced cars on the road (4 Bentleys, 3 Ferraris, 1 Aston Martins, 3 Maserati, 1 Rolls Royce, and 2 Lamborghinis).  It made me think about this: Price of all those cars: $ 150,000+.  Impacting the ability of people to learn: Priceless.  We have positively impacted the education, knowledge, capabilities of not only our attendees, but also all of their companies and people they might help as well.  That is just staggering and something to be immensely proud of. To all of my fellow community leaders, I salute you. So lets talk about the event Overall We had over 220 people register for the event and had 180+ people attend the event. I was shooting for the magical 200 number, but I guess it just gives us more motivation to make it even bigger and better next time. We had a few snags along the way, but what event doesnt, but I think everything turned out great. I did not hear any negative comments and heard lots of positive comments along with people asking when the next one is going to be (More on that later). Location- Golden West College We could not have asked for a better partner for the event. Herb Cohen from Golden West College was the wizard behind the curtains. From the beginning, he was our advocate to the GWC Board and was instrumental in getting our event approved. The day off, Herb was a HUGE help getting any and all logistics that we needed taken care of. In the craziness of the early morning registration crush it was a big help knowing that he and Bret Stateham (Blog | Twitter) were taking care of testing projectors in all the rooms. Anything we needed he was there and was even proactive in getting some things that I had not even thought of (i.e. a dumpster for all of our garbage). I cannot thank Herb enough along with other members of the GWC staff including Minnie Higgins of the Career and Technical Education Division office, Jack Taylor, public safety, and Ron Pryor, Tech Services Support. And last, but not least, the Wireless on campus was absolutely FANTASTIC! Some lessons learned Unless you are a glutton for punishment, as I no doubt am, you most certainly want to give yourself more than six weeks to plan the event. I am lucky that I have a very understanding wife and had a wonderful set of co-coordinators helping me out. A big thanks goes out to Phil, Marlon (Blog | Twitter), Nitin (Twitter), Thomas (Blog | Twitter), Bret (Blog | Twitter), Ben, and Laurie. Thankfully, the sponsor and speaker community was hugely supportive and we were able to fill out the entire event with speakers and sponsors. I have to say that there is not a lot that I would change after this years event. There are obviously going to be some things that we can do better or differently next time, but overall I think it was a great event and I was more than happy with the response we received from the community. Sponsors We obviously could not have put together our event without our sponsors. So certainly have to show them some love. Platinum Sponsors Quest Software http://www.quest.com My Space http://www.myspace.com/ Gold Strategy Companion http://www.strategycompanion.com Silver Fusion-IO http://www.fusionio.com Bronze WestClinTech http://westclintech.com Professional Association For SQL Server http://www.sqlpass.org Attunity http://www.attunity.com Sharepoint 360 http://www.sharepoint360.com Some additional Thanks Andy Warren (Blog | Twitter) Always there to answer my question and help out when I had some issues or questions with the website. The amount of work that he and everyone else put into SQL Saturday is very amazing. What a great gift to the community! Einstein Bros. Bagels They were our Breakfast Vendor and arrived perfectly on time with yummy bagels, sweets and most importantly coffee. Luccis Deli (http://www.luccisdeli.com) Luccis was out Lunch Vendor. They were great to work with and the food was excellent. They worked with us to give us a great price. Heard lots of great comments about the lunches. Definitely not your ordinary box lunch. Moving Forward Unfortunately, the work does not end after the event. We have a few things to clear up such as surveys, sponsor stuff, presentations uploaded to the website, expense reimbursement, stuff like that. Hopefully, all that should be cleared up within the next couple weeks. After that as a group we are going to get together and decide what our next steps are. We definitely want to keep some of the momentum that we are building as a SQL Community and channel that into future SQL Saturdays and other types of community events. In the meantime, for additional training be sure to check out your local User Group and PASS. San Diego SQL Server Users Group ( http://www.sdsqlug.org/home/index.cfm ) Orange County SQL Server Users Group ( http://www.sqloc.com/ ) L.A. SQL Server Users Group ( http://www.sql.la/ ) SQL PASS ( http://www.sqlpass.org/ ) 24 Hours of PASS ( http://www.sqlpass.org/24hours/2010/ ) So stay tuned, there will be more events to come in SoCal!!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Silent Partner

  - by [email protected]

  The Team Behind the Man Behind the Mask As a continuing sponsor of the blockbuster Iron Man franchise, Oracle has been quietly preparing for the explosive sequel blasting its way into theaters this May. Through a series of advertising campaigns, immersive online experiences, and contests, Oracle plans to highlight its backstage efforts to help Marvel Entertainment hone its newfound superpowers. By driving the performance of critical systems, Oracle technologies are helping Marvel transform itself from mild-mannered comic book publisher to film industry power broker. You can learn more about this dynamic duo, and get free movie memorabilia, by visiting our Iron Man 2 showcase site.

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• SRs @ Oracle: How do I License Thee?

  - by [email protected]

  With the release of the new Sun Ray product last week comes the advent of a different software licensing model. Where Sun had initially taken the approach of '1 desktop device = one license', we later changed things to be '1 concurrent connection to the server software = one license', and while there were ways to tell how many connections there were at a time, it wasn't the easiest thing to do.  And, when should you measure concurrency?  At your busiest time, of course... but when might that be?  9:00 Monday morning this week might yield a different result than 9:00 Monday morning last week.In the acquisition of this desktop virtualization product suite Oracle has changed things to be, in typical Oracle fashion, simpler.  There are now two choices for customers around licensing: Named User licenses and Per Device licenses.Here's how they work, and some examples:The Rules1) A Sun Ray device, and PC running the Desktop Access Client (DAC), are both considered unique devices.OR, 2) Any user running a session on either a Sun Ray or an DAC is still just one user.So, you have a choice of path to go down.Some Examples:Here are 6 use cases I can think of right now that will help you choose the Oracle server software licensing model that is right for your business:Case 1If I have 100 Sun Rays for 100 users, and 20 of them use DAC at home that is 100 user licenses.If I have 100 Sun Rays for 100 users, and 20 of them use DAC at home that is 120 device licenses.Two cases using the same metrics - different licensing models and therefore different results.Case 2If I have 100 Sun Rays for 200 users, and 20 of them use DAC at home that is 200 user licenses.If I have 100 Sun Rays for 200 users, and 20 of them use DAC at home that is 120 device licenses.Same metrics - very different results.Case 3If I have 100 Sun Rays for 50 users, and 20 of them use DAC at home that is 50 user licenses.If I have 100 Sun Rays for 50 users, and 20 of them use DAC at home that is 120 device licenses.Same metrics - but again - very different results.Based on the way your business operates you should be able to see which of the two licensing models is most advantageous to you.Got questions?  I'll try to help.(Thanks to Brad Lackey for the clarifications!)

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• The softer side of BPM

  - by [email protected]

  BPM and RTD are great complementary technologies that together provide a much higher benefit than each of them separately. BPM covers the need for automating processes, making sure that there is uniformity, that rules and regulations are complied with and that the process runs smoothly and quickly processes the units flowing through it. By nature, this automation and unification can lead to a stricter, less flexible process. To avoid this problem it is common to encounter process definition that include multiple conditional branches and human input to help direct processing in the direction that best applies to the current situation. This is where RTD comes into play. The selection of branches and conditions and the optimization of decisions is better left in the hands of a system that can measure the results of its decisions in a closed loop fashion and make decisions based on the empirical knowledge accumulated through observing the running of the process.When designing a business process there are key places in which it may be beneficial to introduce RTD decisions. These are:Thresholds - whenever a threshold is used to determine the processing of a unit, there may be an opportunity to make the threshold "softer" by introducing an RTD decision based on predicted results. For example an insurance company process may have a total claim threshold to initiate an investigation. Instead of having that threshold, RTD could be used to help determine what claims to investigate based on the likelihood they are fraudulent, cost of investigation and effect on processing time.Human decisions - sometimes a process will let the human participants make decisions of flow. For example, a call center process may leave the escalation decision to the agent. While this has flexibility, it may produce undesired results and asymetry in customer treatment that is not based on objective functions but subjective reasoning by the agent. Instead, an RTD decision may be introduced to recommend escalation or other kinds of treatments.Content Selection - a process may include the use of messaging with customers. The selection of the most appropriate message to the customer given the content can be optimized with RTD.A/B Testing - a process may have optional paths for which it is not clear what populations they work better for. Rather than making the arbitrary selection or selection by committee of the option deeped the best, RTD can be introduced to dynamically determine the best path for each unit.In summary, RTD can be used to make BPM based process automation more dynamic and adaptable to the different situations encountered in processing. Effectively making the automation softer, less rigid in its processing.

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• Look for Oracle at the 2010 ISM San Diego Conference

  - by [email protected]

  Oracle is sponsoring and exhibiting at ISM's 95th Annual International Supply Management Conference and Educational Exhibit on April 25th through 28th.   Be sure to catch our presentation with Hackett that explores how procurement can use payables to boost an organization's balance and income statements. Pierre Mitchell from Hackett will be sharing groundbreaking new research that identifies explicit links between a strategic approach to supplier payments and world-class performance.   If your organization can benefit from increased margin, improved working capital, greater efficiency, and reduced risk, then you can't afford to miss this session. We'll be presenting on Monday at 5:00pm in Exhibit  Hall D.       Some of Oracle's top talent will be available to answer your questions in booth number 527. It is a great opportunity to learn about Oracle's innovations for supplier management, spend classification, invoice automation, and On Demand delivery of procurement applications.  

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• Collaborate 2010 Recap: A lot of Excitement for Oracle Content Management 11g

  - by [email protected]

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Collaborate brought me to Las Vegas last week and what a week it was.  Each day was jam packed with Oracle Content Management sessions, and almost every session I attended was full.  Across the 35+ sessions that were given by my Oracle peers, Oracle partners, and Oracle customers, the majority of the discussion and questions that were asked had to do with the release of Oracle Content Management 11g.  Just to bring everyone up-to-speed, the first wave of Oracle Content Management 11g releases happened this past January as Oracle Imaging & Process Management and Oracle Information Rights Management went GA.  The next wave, which should be released soon, includes Oracle Universal Content Management and Oracle Universal Records Management. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Andy MacMillan and Roel Stalman kicked off these discussions last Monday, as they presented Oracle Content Management's product strategy and roadmap.  It seemed that the attendees liked what they heard regarding the strategy and future direction, but the question that seems to always come up after roadmap presentations is "when will the product be released"?  This is a question that none of us have the power to answer, but soon customers will be able to enjoy these new product capabilities: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Unified content repository across ECMCentralized installation, access, administration & monitoringCertified application integrations with solution templatesOpen Web Content Management Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Stay tuned for more news about the release of Oracle Universal Content Management and Oracle Records Management.  There are a lot of new assets currently being built that will help get everyone up-to-speed quickly. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Outside of the sessions that were presented, there were a lot of other activities that took place at Collaborate.  The Enterprise 2.0 solutions demo pod was busy, and attendees were anxious to see demonstrations of Oracle's end-to-end document imaging solution, WebCenter Spaces, and web site creation using Oracle Universal Content Management.   I also want to thank our partners (Fishbowl Solutions, Redstone Content Solutions, Bezzotech, Team Informatics, and DTI) for their efforts in creating detailed, insightful presentations.  Also, special thanks are in order to Thomas Feldmeier and Markus Neubauer of Silbury IT-Beratung GmbH for their participation.  It seems that Thomas and Markus were doomed to be stranded in Frankfurt after the Icelandic ash storm.  They couldn't get a flight out of their native Germany, and with fear that they would miss Collaborate, they rented a car and drove to Rome - some 800 miles (1,200 kilometers).  Anyway, they made it safe and sound to Las Vegas, and although probably a bit tired, they gave 2 Oracle Content Management presentations.  Talk about commitment. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Finally, a very special thanks to Al Hoof and Dave Chaffee of the Oracle Content Management Special Interest Group (SIG).  Al and Dave did most of the heavy lifting for Collaborate, including the coordination of all the sessions.  The Independent Oracle Users Group presented Al with the Chris Wooldridge award, recognizing him as the volunteer of the year.  Here is Al with his award: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} I hope to see you next year at Collaborate as the show returns to Orlando.

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• Sharp HealthCare Reduces Storage Requirements by 50% with Oracle Advanced Compression

  - by [email protected]

  Sharp HealthCare is an award-winning integrated regional health care delivery system based in San Diego, California, with 2,600 physicians and more than 14,000 employees. Sharp HealthCare's data warehouse forms a vital part of the information system's infrastructure and is used to separate business intelligence reporting from time-critical health care transactional systems. Faced with tremendous data growth, Sharp HealthCare decided to replace their existing Microsoft products with a solution based on Oracle Database 11g and to implement Oracle Advanced Compression. Join us to hear directly from the primary DBA for the Data Warehouse Application Team, Kim Nguyen, how the new environment significantly reduced Sharp HealthCare's storage requirements and improved query performance.

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• Getting More Out of UPK

  - by [email protected]

  Are you getting the most out of UPK? Remember the idea of streamlining your content creation efforts? How about the concept of collaboration during development? How are you leveraging the System Process Documents or Test Scripts? Is your training team benefiting from the creation of process documentation? Is UPK linked into the help menu of your application or your even at the browser level (Smart Help)? Many customers underutilize UPK. Some customers just think of UPK as a training creation solution or just for creating documentation. To get the full value of UPK you need to first evaluate how the UPK developer is installed. Single User or Multi User? If you have more than two developers of UPK, then there is a significant benefit from installing UPK in multi user mode. This helps drive collaboration, automatic version control and better facilitation of the workflow and state features with use of customized views for the developers. Has your organization installed Usage Tracking? How are the outputs deployed and for how many applications? If these questions have you thinking about your overall usage of UPK and you see significant improvement by using more of what UPK has to offer, then it could be time for a UPK Health Check. Contact your UPK Sales Consultant to help understand your environment and how to maximize the value of UPK and start getting more out of the product.

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• Launch Webcast Q&A: Oracle WebCenter Suite 11g - The Platform for the Modern User Experience

  - by howard.beader(at)oracle.com

  Did you have a chance to watch the Oracle WebCenter Suite 11g Launch Webcast yet? Andy MacMillan presented some great information on the webcast and answered quite a few of your questions in the Q&A session as well. For your reading pleasure we have captured a number of the questions and answers and they are summarized below: Question: Can you tell me what should our Portal strategy be for integrating and extending our Oracle enterprise applications? Answer: We recommend that you look at this in two steps, the first would be to ensure that you have a good understanding of our common user experience architecture. Internally our product teams at Oracle are already investing in this quite heavily today for Fusion Applications and this is driving natural convergence from a UX strategy standpoint. The second step would be to look at how best to componentize the back office applications so that the business users across your organization can take advantage of these -- don't make it just about putting a new skin on top of what you already have from an application standpoint, instead look at how best to embed the social computing capabilities as part of the solution for your business users. Question: We are currently using the BEA WebLogic Portal now, should we stay on WLP or should we be looking at moving to WebCenter or when should we move to WebCenter? Answer: Our strategy has been called "Continue & Converge", this theme means that you can continue to use WebLogic or Plumtree portals until your organization is ready to move to WebCenter and in the mean time you can continue to deploy what you need to in your organization of WLP or WCI Portals with the full support of Oracle. In addition WebCenter Services can be leveraged for social computing to complement what you are already doing today and enable your organization to take advantage of some of the latest and greatest social computing capabilities. We have migration scripts and conversion capabilities available as well as programs where Oracle can help you evaluate your options to decide how best to move forward. WebCenter provides the best of the best capabilities and will enable you to take advantage of new capabilities that may not exist in your current portal today. In the end though it's up to you as a customer as to when you want to make the transition to Oracle WebCenter Suite. Question: Can you tell me how is Oracle leveraging WebCenter internally and for its Application and Middleware product UX strategies? Answer: Internally, Oracle is leveraging WebCenter for our employees and thus far we are seeing significant updates with our users taking advantage of the business activity streams, team spaces and collaboration capabilities. From a product strategy standpoint, our product teams are taking advantage of the common user experience architecture and leveraging WebCenter to provide social and collaborative capabilities to the Oracle Applications and providing new types of composite applications with what is coming with Fusion Applications. WebCenter also provides a common user experience across all the products in the Oracle Fusion Middleware family as well. Question: Our organization is currently using SharePoint, but we are also an Oracle Applications customer, how should we be thinking about WebCenter as we move forward? Answer: Great question. Typically, we are seeing organizations using SharePoint for its core use cases of small team collaboration and file server replacement. WebCenter can connect to SharePoint as a content source to feed into WebCenter quite easily and it leverages the robust Oracle ECM product under WebCenter as well. In addition, SharePoint team sites can be connected to WebCenter utilizing our SharePoint connector. With Oracle WebCenter though, we are really targeting business users and enterprise applications, thus affecting positive change on the processes that drive the business to improve productivity across your organization. Question: Are organizations today using WebCenter as a Web platform for externally facing public websites? Answer: Yes, we are seeing a convergence around web content management and portal types of websites with customers converting them from just broadcasting content to making it a much richer personalized experience and also exposing back-office applications as well. Web Content Management capabilities are already embedded in WebCenter so that organizations can take advantage now of the benefits a personalized web experience provides for your customers. This is simply a short summary of a few of the questions addressed on the webcast, please tune in now to learn more about Oracle WebCenter, the user experience platform for the enterprise and the web! The Oracle WebCenter Suite 11g Launch Webcast can be found here

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• Sorgenia rende più rapido ed efficace l'intero processo di gestione dei clienti

  - by antonella.buonagurio(at)oracle.com

  Sorgenia SpA, uno dei maggiori protagonisti del mercato libero italiano dell'energia elettrica e del gas naturale, grazie a Oracle Siebel CRM ha reso più fluido ed efficace il processo di gestione clienti. La riduzione dei tempi di chiamata, possibile grazie a Oracle Siebel CRM, ha permesso a Sorgenia SpA di gestire con puntualità ed efficacia un numero di richieste sempre maggiore mantenedo elevato il livello di servizio offerto. Leggi qui l'intero caso di successo  

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• How to make your File Adapter pick only one file at a time from a location

  - by anirudh.pucha(at)oracle.com

  In SOA 11g, you use File adapter to read files from the given location.With this read operation it picks all the files at time.You want to configure File Adapters that it should pick one file at time from the given location with given polling interval.Solution :You set the "SingleThreadModel" and "MaxRaiseSize" properties for your file adapter. Edit the adapter's jca file and add the following properties:property name="SingleThreadModel" value="true"property name="MaxRaiseSize" value="1"You can set these properties also through jdeveloper, by opening composite.xml, selecting the adapter and then changing the properties through the properties panel.

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• Configuring JPA Primary key sequence generators

  - by pachunoori.vinay.kumar(at)oracle.com

  This article describes the JPA feature of generating and assigning the unique sequence numbers to JPA entity .This article provides information on jpa sequence generator annotations and its usage. UseCase Description Adding a new Employee to the organization using Employee form should assign unique employee Id. Following description provides the detailed steps to implement the generation of unique employee numbers using JPA generators feature Steps to configure JPA Generators 1.Generate Employee Entity using "Entities from Table Wizard". View image2.Create a Database Connection and select the table "Employee" for which entity will be generated and Finish the wizards with default selections. View image 3.Select the offline database sources-Schema-create a Sequence object or you can copy to offline db from online database connection. View image 4.Open the persistence.xml in application navigator and select the Entity "Employee" in structure view and select the tab "Generators" in flat editor. 5.In the Sequence Generator section,enter name of sequence "InvSeq" and select the sequence from drop down list created in step3. View image 6.Expand the Employees in structure view and select EmployeeId and select the "Primary Key Generation" tab.7.In the Generated value section,select the "Use Generated value" check box ,select the strategy as "Sequence" and select the Generator as "InvSeq" defined step 4. View image   Following annotations gets added for the JPA generator configured in JDeveloper for an entity To use a specific named sequence object (whether it is generated by schema generation or already exists in the database) you must define a sequence generator using a @SequenceGenerator annotation. Provide a unique label as the name for the sequence generator and refer the name in the @GeneratedValue annotation along with generation strategy  For  example,see the below Employee Entity sample code configured for sequence generation. EMPLOYEE_ID is the primary key and is configured for auto generation of sequence numbers. EMPLOYEE_SEQ is the sequence object exist in database.This sequence is configured for generating the sequence numbers and assign the value as primary key to Employee_id column in Employee table. @SequenceGenerator(name="InvSeq", sequenceName = "EMPLOYEE_SEQ")   @Entity public class Employee implements Serializable {    @Id    @Column(name="EMPLOYEE_ID", nullable = false)    @GeneratedValue(strategy = GenerationType.SEQUENCE, generator="InvSeq")   private Long employeeId; }   @SequenceGenerator @GeneratedValue @SequenceGenerator - will define the sequence generator based on a  database sequence object Usage: @SequenceGenerator(name="SequenceGenerator", sequenceName = "EMPLOYEE_SEQ") @GeneratedValue - Will define the generation strategy and refers the sequence generator  Usage:     @GeneratedValue(strategy = GenerationType.SEQUENCE, generator="name of the Sequence generator defined in @SequenceGenerator")

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• How to set conditional activation to taskflows?

  - by shantala.sankeshwar(at)oracle.com

  This article describes implementing conditional activation to taskflows.Use Case Description Suppose we have a taskflow dropped as region on a page & this region is enclosed in a popup .By default when the page is loaded the respective region also gets loaded.Hence a region model needs to provide a viewId whenever one is requested.  A consequence of this is the TaskFlowRegionModel always has to initialize its task flow and execute the task flow's default activity in order to determine a viewId, even if the region is not visible on the page.This can lead to unnecessary performance overhead of executing task flow to generate viewIds for regions that are never visible. In order to increase the performance,we need to set the taskflow bindings activation property to 'conditional'.Below described is a simple usecase that shows how exactly we can set the conditional activations to taskflow bindings.Steps:1.Create an ADF Fusion web ApplicationView image 2.Create Business components for Emp tableView image3.Create a view criteria where deptno=:some_bind_variableView image4.Generate EmpViewImpl.java file & write the below code.Then expose this to client interface.    public void filterEmpRecords(Number deptNo){            // Code to filter the deptnos         ensureVariableManager().setVariableValue("some_bind_variable",  deptNo);        this.applyViewCriteria(this.getViewCriteria("EmpViewCriteria"));        this.executeQuery();       }5.Create an ADF Taskflow with page fragements & drop the above method on the taskflow6.Also drop the view activity(showEmp.jsff) .Define control flow case from the above method activity to the view activity.Set the method activity as default activityView image7.Create  main.jspx page & drop the above taskflow as region on this pageView image8.Surround the region with the dialog & surround the dialog with the popup(id is Popup1)9.Drop the commandButton on the above page & insert af:showPopupBehavior inside the commandButton:<af:commandButton text="show popup" id="cb1"><af:showPopupBehavior popupId="::Popup1"/></af:commandButton>10.Now if we execute this main page ,we will notice that the method action gets called even before the popup is launched.We can avoid this this by setting the activation property of the taskflow to conditional11.Goto the bindings of the above main page & select the taskflow binding ,set its activation property to 'conditional' & active property to Boolean value #{Somebean.popupVisible}.By default its value should be false.View image12.We need to set the above Boolean value to true only when the popup is launched.This can be achieved by inserting setPropertyListener inside the popup:<af:setPropertyListener from="true" to="#{Somebean.popupVisible}" type="popupFetch"/>13.Now if we run the page,we will notice that the method action is not called & only when we click on 'show popup' button the method action gets called.

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• Oracle WebCenter: The Best of the Best

  - by kellsey.ruppel(at)oracle.com

  You may remember that the key goals of the new release of WebCenter are providing a Modern User Experience, unparalleled Application Integration, converging all the best of the existing portal platforms into WebCenter and delivering a Common User Experience Architecture.  Last week, we provided an overview of Oracle WebCenter, and this week, we'll focus on Convergence and how the new release of Oracle WebCenter is the Best of the Best..Our development team has been working very hard to bring all the best capabilities from each of the existing portal products into one modern user experience platform that provides a robust foundation for moving customers into the future.  Each of the development teams still maintain their existing products to support the current customers,  but they've been tasked with converging their unique best of breed features into the new WebCenter release so that it will meet the broadest set of use cases possible. For example, we've taken the fastest and most scalable portlet engine in the industry with Oracle WebLogic Portal, integrated it within WebCenter, and improved performance further, to deliver even more performance for our customers.  In addition, we've focused on extending the reach of all the different user experience resources so that customers can deliver robust capabilities into their existing portals, applications, composite applications, dashboards, mobile applications, really any channel that requires information.  And finally, we've combined a whole set of community and multi-site capabilities leveraging the pioneering capabilities of Plumtree portal directly into the new WebCenter release.  While at the same time we've built and delivered the new WebCenter release, we've also provided new feature releases of all the existing products.  In this way, customers can continue to gain value out of their existing investments while at the same time have the smoothest path to upgrading to the new WebCenter release. With the new WebCenter release, we are delivering a converged platform to address all portal requirements that have been delivered by different point products in our portal portfolio in the past. Additionally, this release delivers the most modern user experience that goes well beyond the experience the other portal products provided. This is because the new WebCenter release has been built from the ground up with modern technologies around rich clients, SOA, and customizations compared with other portal products whose architecture has been adapted to add capabilities like AJAX, personalization, and social computing.The new WebCenter release addresses the broadest set of use cases using single product set and single architecture spanning extranet sites to social communities. It helps customers manage, maintain and develop one technology set, but leverage it throughout their organization whether it's embedded in an application or a new destination for improved customer and employee productivity. Additionally, the new release of WebCenter leverages the best and most performant features of all the existing portfolio products to deliver the fastest and most scalable portal platform.  Most importantly, it supports the broadest development models spanning from J2EE/Java to HTML/REST to .NET.Keep checking back this week as we provide additional resources and information on how the new release of Oracle WebCenter is the Best of the Best - converging all the best capabilities from each of the existing portal products into one modern user experience platform.

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• top Tweets SOA Partner Community – May 2012

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity SOA Community BPMN2.0 Oracle notations poster from eaiesb http://wp.me/p10C8u-pu Torsten WinterbergLook out for new Oracle #BPM edition coming up soon: The Oracle BPM Standard edtion! Great news for easy entry, small licence fees. Yes! Danilo Schmiedel Had a great chat with customer yesterday about #OracleBPM. Next step will be a 5day event combining modeling and implementation @soacommunity Frank Nimphius Still reading "Oracle Business Process Management Suite 11g Handbook". Excellent resource for a non-SOA but ADF guy like me ;-) Oracle New webcast: Maximize #Oracle #WebLogic Server ROI with Oracle #Enterprise #Manager 12c on May 2 at 10 am PT. Register http://bit.ly/JFUrR9 OTNArchBeat@OTNArchBeat BPM in Financial Services Industry | Sanjeev Sharma http://bit.ly/HCCxui JDeveloper & ADF BPEL 11.1.1.6 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations http://dlvr.it/1V9SxR Oracle UPK & Tutor Collaborate Attendees: Visit the UPK demo pod, SIGS, and sessions: If you are attending Collaborate 2012 - Sun. http://bit.ly/J39z65 Heidi Buelow see #fmw track RT @demed: Are you going to #KSCOPE12 in San Antonio, June 24-28? http://kscope12.com/component/ seminar/seminarslist?topicsid=6 Use promo code Fusion for discount! Sabine Leitner #SIG #Middleware 15.05. Frankfurt #Oracle #DOAG Planung & Aufbau WebLogic Server #WLS http://bit.ly/HKsCWV @OracleWebLogic @soacommunity SOA Community MDS explorer by Red Samurai http://wp.me/p10C8u-pp Biemond &reg; Retrieve or set a HTTP header from Oracle BPEL: With Oracle SOA Suite 11g patch 12928372 you can finally retrie http://bit.ly/JejTHC Lucas Jellema Call for papers for UKOUG 2012 has opened: http://techandebs.ukoug.org /default.asp?p=9306 (deadline 1st of June) OTNArchBeat BPM API usage: List all BPM Processes for a user | Kavitha Srinivasan http://bit.ly/IJKVfj demed SOA, Cloud + Service Tech symposium (London, Sep 24-25) call for paper is open http://www.servicetechsymposium. com /call2012.php @techsymp #oraclesoa OracleBlogs Lessons learned configuring OER 11g Workflows http://ow.ly/1iMsKh OTNArchBeat Scripting WebLogic Admin Server Startup | Antony Reynolds http://bit.ly/IH5ciU orclateamsoa A-Team Blog #ateam: BPM API usage: List all BPM Processes for a user http://ow.ly/1iJADp Lucas Jellema Just blogged about our Live FMW Application Development show during OBUG 2012, next Tuesday 24th April in Maastricht: OracleBlogs OEG integration with OSB/OWSM - 11g http://ow.ly/1iKx7G SOA Community SOA Community Newsletter April 2012 http://wp.me/p10C8u-pl Frank DorstRT @whitehorsesnl: Whiteblog: BPM Process Spaces in Oracle Webcenter (Patch Set 5(http://bit.ly/Hxzh29) #soacommunity #bpm #oracle) David Shaffer The Advanced SOA suite training class next week in Redwood City is full! Learned a lot about accepting credit card payments. OTNArchBeat Running Built-In Test Simulator with SOA Suite Healthcare 11g in PS4 and PS5 | Shub Lahiri http://bit.ly/IgI8GN SOA Community Oracle Fusion Middleware Innovation Awards 2012, Call for Nominations #ofmaward #soa #bpm #soacommunity OTNArchBeat Updated SOA Documents now available in ITSO Reference Library http://bit.ly/I3Y6Sg Oracle Middleware Data Integrator & SOA - why 2 products better than one for integration? Webcast: Apr 24 10 AM PT http://bit.ly/IzmtKR Andrejus Baranovskis Red Samurai MDS Cleaner V2.0 http://fb.me/FxLVz82w SOA Community “@rluttikhuizen: Chapter 4 of SOA Made Simple book "Classification of Services" ready for collegial review” can #soacommunity get a preview? Xavier Verhaeghe #Gartner figures are out: #Oracle top in App Server market share (43.1%) and Relational #Database, too (48.8%) in 2011 Sabine Leitner WLS12c, Exa*, IDM, EM12c, DB @ Private, Public, Hybrid #Cloud Event 26.04. FFM #Oracle http://bit.ly/zcRuxi @OracleCloudZone @soacommunity Michel Schildmeijer@wlscommunity @MiddlewareMagic @OTNArchBeat @Oracle_Fusion Oracle WebLogic / SOA Suite 11g HACMP Cluster take-over http://lnkd.in/G78qMd Oracle Middleware Hear how ODI and SOA's unified approach are key to untangling your business. April 24 10AM PT http://bit.ly/IdcsUz #Oracle OTNArchBeat Using SAP Adapter with OSB 11g (PS3) | Shub Lahiri http://bit.ly/IswR9K SOA Community Integrating with Oracle Fusion Applications: Discovering Integration Artifacts https://blogs.oracle.com/governance /entry/integrating_with_oracle_fusion_ applications #soacommunity #oer #governance OracleBlogs Tuning B2B Server Engine Threads in SOA Suite 11g http://ow.ly/1iH5bx OracleBlogs Top Tweets SOA Partner Community April 2012 http://ow.ly/1iVHfA SOA Community Oracle SOA Suite 11g Database Growth Management http://wp.me/p10C8u-pi Sabine Leitner WLS12c,Exa*,IDM,EM12c, DB @ Private, Public, Hybrid #Cloud Event 24.04. München #Oracle http://bit.ly/zcRuxi @OracleCloudZone @soacommunity SOA Community Testing Business Rules by Mark Nelson http://redstack.wordpress.com/2012/ 04/18/testing-business-rules/ #soacommunity #soa #rules #oracle SOA CommunityTop Tweets SOA Partner Community - April 2012 http://wp.me/p10C8u-pn OTNArchBeat Webcast: Untangle Your Business with Oracle Unified SOA and Data Integration - April 24 http://bit.ly/IQexqT OTNArchBeat"Do more with SOA Integration: Best of Packt" contributors include @gschmutz, @llaszews, many others http://amzn.to/HVWwYt ServiceTechSymposium Symposium agenda page coming together - page launched today with keynotes, sessions to be added shortly. http://www.servicetechsymposium.com /agenda2012.php SOA Community Shipping Specialization plaques - congratulation #Fujitsu - request yours https://soacommunity.wordpress. com/2011/02/23/who-are-the-soa-experts-specialization-recognized-by-customers/ #soacommunity #OPN http://pic.twitter.com/YMRm2ion ServiceTechSymposium call for Presentations Submission Deadline Moved Up to May 21, 2012. Send your presentations submissions ASAP! ServiceTechSymposium Symposium Keynote by Vicente Navarro, European Space Agency, added to agenda: "SOA & Service-Orientation at the European Space Agency" SOA Community Running a large #soa project? Make sure you read - Oracle SOA Suite 11g Database Growth Management #soacommunity #opn SOA Community List all BPM Processes for a user by Yogesh l #bpm #oracle #soacommunity  For regular information on Oracle SOA Suite become a member in the SOA Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Technorati Tags: soacommunity, twitter,Oracle,SOA Community,Jürgen Kress,OPN,SOA,BPM

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• 11.2.0.1 finally available for MS-Windows

  - by [email protected]

  Hey,Just a quick note to inform that Oracle Database 11g Release 2 was released for MS-Windows Platform 32 & 64-bit the last weekDocumentation has been updated accordingly 

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• JMS Adapter Step 0 : Configuring the WLS-JMS resources

  - by [email protected]

  Before getting started with the JMS Adapter, we must configure the connection factories/JMS queues on the WLS admin console. In particular, we will be required to follow these stepsCreate a connection factory. In our case, we will create a "XA Connection Factory". This step is mandatory if you need your JMS queues to participate in a global transaction. Create the WLS JMS QueuesCreating the connection factory:1) Login to the WLS Admin console. On my setup, the url looks like "http://localhost:7001/console".2) Select Services -> Messaging -> JMS Modules -> SOAJMSModule as shown below. We can also create a new JMS Module, but, I took the easier way out by selecting the SOAJMSModule. 3) Click on "New" as shown in order to create the Connection factory.4) Select "Connection Factory" radio button and click "Next".5) Enter the Connection Factory properties as shown and click on "Finish".6) Target the connection factory to your managed server and click on "Finish". 7) Now, go back and select the Connection Factory that you've just created (see Step 2 above) . Click on "Transactions" and enable XA and click on "Save".

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• Greetings!!!!

  - by [email protected]

  Greetings everyone!If you're reading this, hopefully it's because you have been following our series of webcasts on Oracle 11gR2 that we've been hosting on Wordpress. If you found us some other way, well that's even better - the more the merrier as they say.In either case, welcome to our new blog!!! Over the next few days, Ill move the old posts from wordpress to here its all in the one location.Right! Who are we? The authors of this blog are the ANZ Inside Consulting Team.Currently, this is made of of:Tom JurcicYasin MohammedAndrew ClarkeRene Poels and me - Alex BlythBasically, our role in Oracle is to help users of our technologies get the most of their existing investments as well as what's new, old, blue, what have you...Ideally, this is all going to be technical in nature and not of a marketing nature (we'll leave the marketing up to others).For now, there's obviously not much here. But that won't last too long. In the mean time, those who are interested can find replays and slides of our previous webcasts on the "Oracle 11g Webcasts" page.Till next timeAlex

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• Specifying a file name for the FTP and File based transports in OSB

  - by [email protected]

  A common question I receive is how to incorporate a variable value into a file name when using the FTP, SFTP, or File transports in Oracle Service Bus.  For example, if one of the fields in a message being put down to a file by the File transport is an order number variable, then how can you make the order number become part of the file name?  Another example might be if you want to specify the date in the file name.  The transport configuration wizard in OSB does not have an option to allow for this, other than allowing you to specify a static prefix of suffix variable.

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• Oracle WebCenter: uma nova vis&atilde;o para os Portais

  - by Denisd

  O conceito de “Portal” existe há muito tempo, mas está sempre mudando. Afinal de contas, o que é um portal? Nos primórdios da internet, o termo “portal” era utilizado para sites que guardavam muitas páginas (ou seja, muita informação). “Portal de notícias” era um termo comum, embora estes “portais” não passassem de um conjunto de páginas estáticas, que basicamente serviam conteúdo aos usuários. Com a evolução da tecnologia, os web sites passaram a ficar mais dinâmicos, permitindo uma interação maior do usuário. Sites de comunidades sociais são o melhor exemplo disso. Neste momento, o “portal” passou a ser não apenas um grupo de páginas, mas um conjunto de serviços e recursos dinâmicos, como a possibilidade de publicar fotos e vídeos, e compartilhar este conteúdo com amigos on-line. Aqui temos o que podemos chamar de “Portais Sociais”. Ao mesmo tempo, dentro das empresas, outra mudança estava acontecendo: a criação de padrões de comunicação entre aplicativos, sendo o mais famoso destes padrões a tecnologia de Web Services. Com estes padrões, as aplicações podem trocar informações e facilitar a experiência dos usuários. Desta forma, é possível desenvolver mini-aplicativos (chamados “portlets”), que publicam informações dos sistemas corporativos nas páginas dos portais internos. Estes portlets permitem interações com os sistemas, para permitir que os usuários tenham acesso rápido e fácil às informações. Podemos chamar estes portais de “Portais Transacionais”. Aqui temos 2 pontos que eu gostaria de chamar a atenção: 1 – O desenvolvimento de portlets é necessário porque eu não consigo publicar uma aplicação inteira no portal, normalmente por uma questão de padrões de desenvolvimento. Explicando de uma forma simples, a aplicação não foi feita para rodar dentro de um portal. Portanto, é necessário desenvolvimento adicional para criar mini-aplicativos que replicam (ou melhor, duplicam) a lógica do aplicativo principal, dentro do portal. 2 – Os aplicativos corporativos normalmente não incluem os recursos colaborativos de um portal (por exemplo, fóruns de discussão, lista de contatos com sensores de presença on-line, wikis, tags, etc), simplesmente porque este tipo de recurso normalmente não está disponível de forma “empacotada” para ser utilizada em um aplicativo. Desta forma, se eu quiser que a minha aplicação tenha um fórum de discussão para que os meus clientes conversem com a minha equipe técnica, eu tenho que desenvolver todo o motor do fórum de discussão dentro do meu aplicativo, o que se torna inviável, devido ao custo, tempo e ao fato de que este tipo de recurso normalmente não está no escopo da minha aplicação. O que acaba acontecendo é que os usuários fazem a parte “transacional” dentro do aplicativo, mas acabam utilizando outras interfaces para atender suas demandas de colaboração (neste caso, utilizariam um fórum fora da aplicação para discutir problemas referentes ao aplicativo). O Oracle WebCenter 11g vem para resolver estes dois pontos citados acima. O WebCenter não é simplesmente um novo portal, com alguns recursos interessantes; ele é uma nova forma de se pensar em Portais Corporativos (portais que reúnem os cenários citados acima: conteúdo, social e transacional). O WebCenter 11g é extenso demais para ser descrito em um único post, e nem é a minha intenção entrar no detalhe deste produto agora. Mas podemos definir o WebCenter 11g como sendo 3 “coisas”: - Um framework de desenvolvimento, aonde os recursos que as minhas aplicações irão utilizar (por exemplo, validação de crédito, consulta à estoque, registro de um pedido, etc), são desenvolvidos de forma a serem reutilizados por qualquer outra aplicação ou portlet que seja executado neste framework. Este tipo de componente reutilizável é chamado de “Task Flow”. - Um conjunto de serviços voltados à colaboração, como fóruns, wikis, blogs, tags, links, people connections, busca, bibliotecas de documentos, etc. Todos estes recursos colaborativos também estão disponíveis como Task Flows, desta forma, qualquer aplicação que eu desenvolva pode se beneficiar destes recursos. - Um “Portal”, do ponto de vista tradicional, aonde os usuários podem criar páginas, inserir e compartilhar conteúdo com outros usuários. Este Portal consegue utilizar os recursos desenvolvidos no Framework, garantindo o reuso. A imagem abaixo traz uma visão deste Portal. Clique para ver em tamanho maior. A grande inovação que o WebCenter traz é que a divisão entre “portal” e “aplicação” desaparece: qualquer aplicação agora pode ser desenvolvida com recursos de portal. O meu sistema de CRM, por exemplo, pode ter um fórum de discussão para os clientes. O meu sistema de suporte pode utilizar Wikis para montar FAQs de forma rápida. O sistema financeiro pode incluir uma biblioteca de documentos para que o usuário possa consultar os manuais de procedimento. Portanto, não importa se eu estou desenvolvendo uma “aplicação” ou um “portal”; o que importa é que os meus usuários agora terão em uma única interface as funcionalidades dos aplicativos e os recursos de colaboração. Este conceito, dentro da Oracle, é chamado de “Composite Applications”, e é a base para a próxima geração dos aplicativos Oracle. Nos próximos posts iremos falar (é claro) sobre como o WebCenter e o UCM se relacionam, e que tipo de recursos podem ser aproveitados nas aplicações/portais. Até breve!

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• Bancassurers Seek IT Solutions to Support Distribution Model

  - by [email protected]

  Oracle Insurance's director of marketing for EMEA, John Sinclair, attended the third annual Bancassurance Forum in Vienna last month. He reports that the outlook for bancassurance in EMEA remains positive, despite changing market conditions that have led a number of bancassurers to re-examine their business models. Vienna is at the crossroads between mature Western European markets, where bancassurance is now an established best practice, and more recently tapped Eastern European markets that offer the greatest growth potential. Attendance at the Bancassurance Forum was good, with 87 bancassurance attendees, most in very senior positions in the industry. The conference provided the chance for a lively discussion among bancassurers looking to keep abreast of the latest trends in one of Europe's most successful distribution models for insurance. Even under normal business conditions, there is a great demand for best practice sharing within the industry as there is no standard formula for success.  Each company has to chart its own course and choose the strategies for sales, products development and the structure of ownership that make sense for their business, and as soon as they get it right bancassurers need to adapt the mix to keep up with ever changing regulations, completion and economic conditions.  To optimize the overall relationship between banking and insurance for mutual benefit, a balance needs to be struck between potentially conflicting interests. The banking side of the house is looking for greater wallet share from its customers and the ability to increase profitability by bundling insurance products with higher margins - especially in light of the recent economic crisis, where margins for traditional banking products are low and completion high. The insurance side of the house seeks access to new customers through a complementary distribution channel that is efficient and cost effective. To make the relationship work, it is important that both sides of the same house forge strategic and long term relationships - irrespective of whether the underlying business model is supported by a distribution agreement, cross-ownership or other forms of capital structure. However, this third annual conference was not held under normal business conditions. The conference took place in challenging, yet interesting times. ING's forced spinoff of its insurance operations under pressure by the EU Commission and the troubling losses suffered by Allianz as a result of the Dresdner bank sale were fresh in everyone's mind. One year after markets crashed, there is now enough hindsight to better understand the implications for bancassurance and best practices that are emerging to deal with them. The loan-driven business that has been crucial to bancassurance up till now evaporated during the crisis, leaving bancassurers grappling with how to change their overall strategy from a loan-driven to a more diversified model.  Attendees came to the conference to learn what strategies were working - not only to cope with the market shift, but to take advantage of it as markets pick up. Over the course of 14 customer case studies and numerous analyst presentations, topical issues ranging from getting the business model right to the impact on capital structuring of Solvency II were debated openly. Many speakers alluded to the need to specifically design insurance products with the banking distribution channel in mind, which brings with it specific requirements such as a high degree of standardization to achieve efficiency and reduce training costs. Moreover, products must be engineered to suit end consumers who consider banks a one-stop shop. The importance of IT to the successful implementation of bancassurance strategies was a theme that surfaced regularly throughout the conference.  The cross-selling opportunity - that will ultimately determine the success or failure of any bancassurance model - can only be fully realized through a flexible IT architecture that enables banking and insurance processes to be integrated and presented to front-line staff through a common interface. However, the reality is that most bancassurers have legacy IT systems, which constrain the businesses' ability to implement new strategies to maintaining competitiveness in turbulent times. My colleague Glenn Lottering, who chaired the conference, believes that the primary opportunities for bancassurers to extract value from their IT infrastructure investments lie in distribution management, risk management with the advent of Solvency II, and achieving operational excellence. "Oracle is ideally suited to meet the needs of bancassurance," Glenn noted, "supplying market-leading software for both banking and insurance. Oracle provides adaptive systems that let customers easily integrate hybrid business processes from both worlds while leveraging existing IT infrastructure." Overall, the consensus at the conference was that the outlook for bancassurance in EMEA remains positive, despite changing market conditions that have led a number of bancassurers to re-examine their business models. John Sinclair is marketing director for Oracle Insurance in EMEA. He has more than 20 years of experience in insurance and financial services.    

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• Fidelity Investments Life Insurance Executive Weighs in on Policy Administration Modernization

  - by helen.pitts(at)oracle.com

  James Klauer, vice president of Client Services Technology at Fidelity Investment Life Insurance, weighs in on the rationale and challenges associated with policy administration system replacement in this month's digital issue of Insurance Networking News.    In "The Policy Administration Replacement Quandary"  Klauer shared the primary business benefit that can be realized by adopting a modern policy administration system--a timely topic given that recent industry analyst surveys indicate policy administration replacement and modernization will continue to be a top priority for insurers this year.    "Modern policy administration systems are more flexible than systems of the past," Klauer says in the article. " This has allowed us to shorten our delivery time for new products and product changes.  We have also had a greater ability to integrate with other systems and to deliver process efficiencies."   Klauer goes on to advise that insurers ensure they have a solid understanding of the requirements when replacing their legacy policy administration system. "If you can afford the time, take the opportunity to re-engineer your business processes.  We were able to drastically change our death processes, introducing automation and error-proofing." Click here to read more of Klauer's insights and recommendations for best practices in the publication's "Ask & Answered" column.   You also can learn more the benefits of an adaptive, rules-driven approach to policy administration and how to mitigate risks associated with system replacement by attending the free Oracle Insurance Virtual Summit:  Fueling the Adaptive Insurance Enterprise, 10:00 a.m. - 6:00 p.m. EST, Wednesday, January 26.      Insurance Networking News and Oracle Insurance have teamed up to bring you this first-of-its-kind event. This year's theme, "Fueling the Adaptive Insurance Enterprise," will focus on bringing you information about exciting new technology concepts, which can help your company react more quickly to new market opportunities and, ultimately, grow the business.    Visit virtual booths and chat online with Oracle product specialists, network with other insurers, learn about exciting new product announcements, win prizes, and much more--all without leaving your office.  Be sure and attend the on-demand session, "Adapt, Transform and Grow: Accelerate Speed to Market with Adaptive Insurance Policy Administration," hosted by Kate Fowler, product strategy director for Oracle Insurance Policy Administration for Life and Annuity.   Register Now!   Helen Pitts is senior product marketing manager for Oracle Insurance's life and annuities solutions.

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