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  • Possible problems in a team of programmers [on hold]

    - by John
    I am a "one man team" ASP.NET C#, SQL, HTML, JQuery programmer that wants to split workload with two other guys. Since I never actually thought of possible issue in a team of programmer, there are actually quite a few that came to my mind. delegating tasks (who works on what which is also very much related to security). I found Team Foundation Service could be helpful with this problem and started reading about it. Are there any alternatives? security (do now want for original code to be reused outside the project) How to prevent programmers from having access to all parts of code, and how to prevent them from using that code outside of project? Is trust or contract the only way?

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  • Why should a class be anything other than "abstract" or "final/sealed"

    - by Nicolas Repiquet
    After 10+ years of java/c# programming, I find myself creating either: abstract classes: contract not meant to be instantiated as-is. final/sealed classes: implementation not meant to serve as base class to something else. I can't think of any situation where a simple "class" (i.e. neither abstract nor final/sealed) would be "wise programming". Why should a class be anything other than "abstract" or "final/sealed" ? EDIT This great article explains my concerns far better than I can.

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  • What companies do what I'm interested in?

    - by Alex
    I'm a systems guy. People change their concentrations to avoid taking operating systems, while I took it during my first semester after transferring. I'm taking compilers and networks now, and I think they're awesome. And yet there are so many job postings looking for people to do work in things like web development, and so few postings looking for people to work in kernel hacking or network engineering. What sorts of companies do these things? I'm currently awaiting a contract in the mail for an internship with VMWare, so I'm not out of a job for the summer. Still, I'd like to companies do these things.

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  • Is the increase in earning potential for a software developer enough to justify the cost of pursuing a masters degree? [closed]

    - by John Connelly
    Possible Duplicate: Is a Master's worth it? I am considering possibly enrolling in distance education at Kaplan University in order to pursue my masters. On one hand, I would prefer to have more free time so that I can continue to study for certifications and play with the technologies that interest me, work on my little side projects, etc. On the other hand, I am wondering how much difference it can make for my career if I go ahead and get a masters. I have been a .NET programmer since about 2004/2005. I'm currently working in a stable position but possibly considering a move to phoenix when my company's contract runs its course. There is not enough time between now and then for me to be complete with my masters, but I'm just trying to consider whether I should start. The main thing I am trying to determine is really whether or not the increase in earning potential is going to make the cost of pursuing my masters degree a good investment. Any thoughts?

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  • Are there any arguments that can make a contractor reconsider working on fixed price ?

    - by julien
    I've been working for a contractor who brings in some good projects, but they are all fixed-price and often fixed-time. As a result he always has me making a quote over loose requirements, which never fails to bring a lot of tension due to feature creep. He claims he'd never get a contract if he couldn't agree on a price with his clients first, but as far as I'm concerned I don't wanna go through another project under these terms. Is there any argument I could make to have him pay me by the hour, or should I just suck less at estimating ?

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  • Tips for developing with a remote team

    - by mVChr
    My company has corporate offices around the country and I have been hired under contract to work in one office while the rest of my team works in another. We are in the same time zone, but definitely remote. I have not met the team yet, but will be flying up there soon. What is your best advice for integrating and developing with this team? What are the most important priorities? Standard versioning control, e-mail, phone, conference call and IM are all available resources, however Google apps, Skype and the like are not for security reasons.

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  • What issues are there for doing freelance work?

    - by Telos
    I'm considering doing some contract work on the side of my normal job. I know that it will kill my free time, but I figure I can control when I'm doing projects and then get a little extra money or even eventually make it my full time job. But as I've never done this before, I'm wondering what issues people face to do this kind of work. For instance: how do you find customers? What difficulties do you normally face on a project? How do you deal with projects that are too large for one programmer to effectively complete? What about projects that need other skill sets (for instance web design for a web app?)

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  • New Job Over Budget

    - by moneylotion
    I recently started a new job as a contract developer, and my non-developer boss of about two weeks ago gave me the task to re-create an app from another language and developer that he will reuse with multiple clients (replacing the front-end), that I estimated would take longer than his estimate of 12 hours. Two weeks later, I'm 230% over-budget. I admit this was my 2nd web app, I had been a wordpress developer in the past, so I am somewhat new to code igniter, but not shabby php by any means. My boss hired me knowing this and I was clear that it would take longer than his 12 hours. He's seen me in the office on task for 2 weeks, he should be somewhat prepared for this bill. Do I expect the full amount of hours, or do I filter against how much of learned? Can I bill for research as a developer?

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  • How do you write straight to the point documentation without looking sloppy and informal?

    - by James
    I'm currently at a contract position and am looking to add to the documentation of the projects I worked on, to assist the next hiree taking over my projects. The documentation I received was overly technical (i.e. references code right away, references replacing certain values on certain lines, no high level description at all) How do I write documentation in simple plain English that is of actual benefit without looking sloppy? I find it difficult in areas such as outlining a system's flaws without coming off as judgmental, but still emphasize the severity of how detrimental some of the flaws are.

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  • Modules already committed, client doesn't pay, what should I do?

    - by John
    So the story is simple, early stage EU portal hired me to do some extra modules. I got all the source code for local testing, did my job, committed new code. Now I am out of this project but client still haven't paid me yet and he is not even thinking about that. It has been couple of months and no contract was signed so I can't take any legal actions. What should I do with all the source code? Sell it? Run exact copy of that portal? Make all portal publicly available?

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  • Great job offer..but I have uneasy feeling [closed]

    - by New Hire
    I just got an offer for a great opportunity, location, salary...but something seams odd. During my interview, for the position of software engineer, it was very relaxed and casual. Which was very nice. But I got the odd sense that I already had the job and that this was just a "getting to know you" conversation. Then, when they never did any code testing or assignment to demonstrate my skills I thought that really odd. It's like I got hired straight from my resume. I'm uncomfortable with this because I'd rather know now, that I don't meet their needs, rather than after 3 months. (Which is when benefits kick in and they say they'll convert me from temp. employee) This sounds like temp-to-hire or contract-to-hire.

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  • Is How the Company Makes Its Money One of The Most Important Determining Factors in their work environment, culture, etc

    - by programmx10
    This is a viewpoint I've started to realize recently about some companies that I have worked for. They had their own software product that they developed in-house but most of the focus was on building an in-person sales team to push their product to businesses throughout the country. I figure that companies that are exclusively "online", meaning that their revenue source comes from online transactions where there is no "face" of the company to the customer would have a different work culture. Just curious if anyone has worked for both types of companies and notices a difference. I myself am hoping to get more into contract programming and figure that companies that don't have to employ a sales-force and things like that would be more focused on technology and maybe even willing to be flexible on partial telecommute, etc

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  • I'm a PeopleSoft Developer. Should I learn other languages (C# Java...)?

    - by PSDev
    I've been doing PeopleSoft development for 2 years. Recently, I want to relocate and find out there are not that many PeopleSoft development out there. 90% of the vacant positions are contract type of jobs. I'd rather get a full time permanent position. In PS, I do a lot of maintenance rather than new programming. It does get very boring. Also, I'm not sure if Oracle will one day pull off the plug for PS. What language is in most demand and also offers above average salary? Is it C#, Java, Python, Perl, ...? Thanks.

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  • How to give life to my idea which belong to my company?

    - by pmod
    I wonder, what options do I have in the following situation. In the course of the several projects I realised the need in some auxilary software product (related to testing of the main products). I applied a creative approach to the matter and implemented a system which I think has a potential and looking promising (maybe not on the market but at least among some interested supporters). I have even more ideas related to this system and continue developing at my free and work time. It has become a work and hobby at the same time. Unfortunately, this work basically has nothing in common with the company's business and there is no way this will be organized in a form of standard development process and be presented to costumers as a product. What can you suggest in this situation? How to avoid breaching of contract? Have you had something similar in your career? What if my intention is to develop it as an open source project?

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  • What Technology to use to Interact with Codeigniter "Backend" [on hold]

    - by symlynk
    I am building an application that looks like this: Codeingiter App/MySQL DB <--> API (this is the "contract" between the two entities) <--> Web Frontend I want the web frontend to be able to interact with the MySQL DB by requesting JSON objects in a RESTful way. But I don't want the Web Frontend to expose the workings of the Codeigniter App (i.e. let the Web Frontend clients see the domain of the codeigniter app, including its controllers/functions). The Codeigniter App is for business clients, and needs to be "hidden" from the Web Frontend users. I want to use PHP or Javascript, and am considering node js's Express, Angular, and SLIM PHP. Any thoughts as to what technology would suit this purpose best? Thanks

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  • What companies do what I'm interested in? [closed]

    - by Alex
    I'm a systems guy. People change their concentrations to avoid taking operating systems, while I took it during my first semester after transferring. I'm taking compilers and networks now, and I think they're awesome. And yet there are so many job postings looking for people to do work in things like web development, and so few postings looking for people to work in kernel hacking or network engineering. What sorts of companies do these things? I'm currently awaiting a contract in the mail for an internship with VMWare, so I'm not out of a job for the summer. Still, I'd like to companies do these things.

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  • Less known Solaris features: pwait

    - by user13366125
    This is a nifty small tool that i'm using quite often in scripts that stop something and do some tasks afterwards and i don't want to hassle around with the contract file system. It's not a cool feature, but it's useful and relatively less known. An example: As i wrote long ago, you should never use kill -9 because often the normal kill is intercepted by the application and it starts to do some clean up tasks first before really stopping the process. So just because kill has returned, it doesn't imply that the process is away. How do you wait for process to disappear? (more)

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  • Norton Ghost EBAB03F1: The specified network name is no longer available.

    - by Breck Carter
    After about 15 minutes, a Norton Ghost 14 backup fails with Error EBAB03F1: The specified network name is no longer available. The source computer is a P4 laptop running Windows XP SP3. The target computer is a Core2 Quad desktop running Windows Vista Ultimate 64bit. It does not help to disable Norton 360 on the source computer or Norton Antivirus 2008 on the target computer. The Event Viewer consistently shows the same two VSS-related errors after Norton Ghost starts but before it fails. It makes no difference if the VSS service is started or stopped. The VSS errors do not appear elsewhere in the event log, only after Ghost starts. The MSS event messages, however, are quite common, appearing throughout the log, and they may have nothing to do with the problem. Here is the Norton Ghost error display... -Errors exist. --Unable to write to file. ---Error EBAB03F1: The specified network name is no longer available. ---Unable to set file size. ----Error EBAB03F1: The specified network name is no longer available. ----Unable to write to file. -----Error EBAB03F1: The specified network name is no longer available. -----Unable to set file size. ------Error EBAB03F1: The specified network name is no longer available. Here are the source computer events, with the final error at the top and the "Ghost Starting" message at the bottom: ===== Event Type: Error Event Source: Norton Ghost Event Category: High Priority Event ID: 100 Date: 11/09/2009 Time: 9:40:26 AM User: N/A Computer: PAVILION2 Description: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\) (3). Error E7D1001F: Unable to write to file. Error EBAB03F1: The specified network name is no longer available. Error E7D10046: Unable to set file size. Error EBAB03F1: The specified network name is no longer available. Error E7D1001F: Unable to write to file. Error EBAB03F1: The specified network name is no longer available. Error E7D10046: Unable to set file size. Error EBAB03F1: The specified network name is no longer available. Details: 0xEBAB0005 Source: Norton Ghost ===== Event Type: Information Event Source: MSSQL$SQLEXPRESS Event Category: Server Event ID: 3421 Date: 11/09/2009 Time: 9:34:06 AM User: NT AUTHORITY\NETWORK SERVICE Computer: PAVILION2 Description: Recovery completed for database ReportServer$SQLEXPRESSTempDB (database ID 6) in 1 second(s) (analysis 205 ms, redo 0 ms, undo 376 ms.) This is an informational message only. No user action is required. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 5d 0d 00 00 0a 00 00 00 ]....... 0008: 15 00 00 00 50 00 41 00 ....P.A. 0010: 56 00 49 00 4c 00 49 00 V.I.L.I. 0018: 4f 00 4e 00 32 00 5c 00 O.N.2.\. 0020: 53 00 51 00 4c 00 45 00 S.Q.L.E. 0028: 58 00 50 00 52 00 45 00 X.P.R.E. 0030: 53 00 53 00 00 00 18 00 S.S..... 0038: 00 00 52 00 65 00 70 00 ..R.e.p. 0040: 6f 00 72 00 74 00 53 00 o.r.t.S. 0048: 65 00 72 00 76 00 65 00 e.r.v.e. 0050: 72 00 24 00 53 00 51 00 r.$.S.Q. 0058: 4c 00 45 00 58 00 50 00 L.E.X.P. 0060: 52 00 45 00 53 00 53 00 R.E.S.S. 0068: 00 00 .. ===== Event Type: Information Event Source: MSSQL$SQLEXPRESS Event Category: Server Event ID: 17137 Date: 11/09/2009 Time: 9:34:02 AM User: NT AUTHORITY\NETWORK SERVICE Computer: PAVILION2 Description: Starting up database 'ReportServer$SQLEXPRESSTempDB'. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: f1 42 00 00 0a 00 00 00 ñB...... 0008: 15 00 00 00 50 00 41 00 ....P.A. 0010: 56 00 49 00 4c 00 49 00 V.I.L.I. 0018: 4f 00 4e 00 32 00 5c 00 O.N.2.\. 0020: 53 00 51 00 4c 00 45 00 S.Q.L.E. 0028: 58 00 50 00 52 00 45 00 X.P.R.E. 0030: 53 00 53 00 00 00 18 00 S.S..... 0038: 00 00 52 00 65 00 70 00 ..R.e.p. 0040: 6f 00 72 00 74 00 53 00 o.r.t.S. 0048: 65 00 72 00 76 00 65 00 e.r.v.e. 0050: 72 00 24 00 53 00 51 00 r.$.S.Q. 0058: 4c 00 45 00 58 00 50 00 L.E.X.P. 0060: 52 00 45 00 53 00 53 00 R.E.S.S. 0068: 00 00 .. ===== Event Type: Error Event Source: VSS Event Category: None Event ID: 5013 Date: 11/09/2009 Time: 9:28:32 AM User: N/A Computer: PAVILION2 Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC 0008: 32 32 39 32 00 00 00 00 2292.... 0010: 57 53 48 43 49 43 00 00 WSHCIC.. 0018: 32 38 37 00 00 00 00 00 287..... ===== Event Type: Error Event Source: VSS Event Category: None Event ID: 5013 Date: 11/09/2009 Time: 9:28:32 AM User: N/A Computer: PAVILION2 Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC 0008: 32 32 39 32 00 00 00 00 2292.... 0010: 57 53 48 43 49 43 00 00 WSHCIC.. 0018: 32 38 37 00 00 00 00 00 287..... ===== Event Type: Error Event Source: VSS Event Category: None Event ID: 12302 Date: 11/09/2009 Time: 9:28:32 AM User: N/A Computer: PAVILION2 Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 55 45 43 58 4d 4c 43 BUECXMLC 0008: 33 36 33 37 00 00 00 00 3637.... 0010: 42 55 45 43 58 4d 4c 43 BUECXMLC 0018: 33 36 30 37 00 00 00 00 3607.... ===== Event Type: Information Event Source: Norton Ghost Event Category: High Priority Event ID: 100 Date: 11/09/2009 Time: 9:27:57 AM User: N/A Computer: PAVILION2 Description: Info 6C8F1F63: The drive-based backup job, Drive Backup of (C:\) (3), has been started manually. Details: Source: Norton Ghost

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  • OpenSwan IPsec connection drops after 30 seconds

    - by drcore
    I'm trying to connection from my Linux Mint 16 box to a CloudStack server. Building up the connection works (pings work across the tunnel). However 30 seconds later the IPsec tunnel gets terminated out of the blue. What could cause this consistent behaviour and how to fix it? The tunnel is setup using OpenSwan (U2.6.38/K(no kernel code presently loaded)) with the L2TP IPsec VPN manager from Werner Jaeger 1.0.9. The client is behind a NAT'ed router and the server is on public IP (CloudStack 4.2) Running ipsec verify complains about IPsec support in kernel. Not sure if this is a problem as the connection is being build up: Checking your system to see if IPsec got installed and started correctly: Version check and ipsec on-path [OK] Linux Openswan U2.6.38/K(no kernel code presently loaded) Checking for IPsec support in kernel [FAILED] SAref kernel support [N/A] Checking that pluto is running [FAILED] whack: Pluto is not running (no "/var/run/pluto/pluto.ctl") Checking for 'ip' command [OK] Checking /bin/sh is not /bin/dash [WARNING] Checking for 'iptables' command [OK] Opportunistic Encryption Support [DISABLED] Tunnel config: version 2.0 # conforms to second version of ipsec.conf specification config setup # plutodebug="parsing emitting control private" plutodebug=none strictcrlpolicy=no nat_traversal=yes interfaces=%defaultroute oe=off # which IPsec stack to use. netkey,klips,mast,auto or none protostack=netkey conn %default keyingtries=3 pfs=no rekey=yes type=transport left=%defaultroute leftprotoport=17/1701 rightprotoport=17/1701 conn Tunnel1 authby=secret right=37.48.75.97 rightid="" auto=add Log file of VPN connection build up: aug. 23 17:12:54.708 ipsec_setup: Starting Openswan IPsec U2.6.38/K3.11.0-12-generic... aug. 23 17:12:55.155 ipsec_setup: multiple ip addresses, using 192.168.178.32 on eth0 aug. 23 17:12:55.165 ipsec__plutorun: Starting Pluto subsystem... aug. 23 17:12:55.174 ipsec__plutorun: adjusting ipsec.d to /etc/ipsec.d aug. 23 17:12:55.177 recvref[30]: Protocol not available aug. 23 17:12:55.177 xl2tpd[14339]: This binary does not support kernel L2TP. aug. 23 17:12:55.178 Starting xl2tpd: xl2tpd. aug. 23 17:12:55.178 xl2tpd[14345]: xl2tpd version xl2tpd-1.3.1 started on desktopmint PID:14345 aug. 23 17:12:55.178 xl2tpd[14345]: Written by Mark Spencer, Copyright (C) 1998, Adtran, Inc. aug. 23 17:12:55.179 xl2tpd[14345]: Forked by Scott Balmos and David Stipp, (C) 2001 aug. 23 17:12:55.179 xl2tpd[14345]: Inherited by Jeff McAdams, (C) 2002 aug. 23 17:12:55.179 xl2tpd[14345]: Forked again by Xelerance (www.xelerance.com) (C) 2006 aug. 23 17:12:55.180 xl2tpd[14345]: Listening on IP address 0.0.0.0, port 1701 aug. 23 17:12:55.214 ipsec__plutorun: 002 added connection description "Tunnel1" aug. 23 17:13:15.532 104 "Tunnel1" #1: STATE_MAIN_I1: initiate aug. 23 17:13:15.532 003 "Tunnel1" #1: ignoring unknown Vendor ID payload [4f45755c645c6a795c5c6170] aug. 23 17:13:15.532 003 "Tunnel1" #1: received Vendor ID payload [Dead Peer Detection] aug. 23 17:13:15.533 003 "Tunnel1" #1: received Vendor ID payload [RFC 3947] method set to=115 aug. 23 17:13:15.533 106 "Tunnel1" #1: STATE_MAIN_I2: sent MI2, expecting MR2 aug. 23 17:13:15.534 003 "Tunnel1" #1: NAT-Traversal: Result using draft-ietf-ipsec-nat-t-ike (MacOS X): i am NATed aug. 23 17:13:15.534 108 "Tunnel1" #1: STATE_MAIN_I3: sent MI3, expecting MR3 aug. 23 17:13:15.534 010 "Tunnel1" #1: STATE_MAIN_I3: retransmission; will wait 20s for response aug. 23 17:13:15.545 003 "Tunnel1" #1: received Vendor ID payload [CAN-IKEv2] aug. 23 17:13:15.547 004 "Tunnel1" #1: STATE_MAIN_I4: ISAKMP SA established {auth=OAKLEY_PRESHARED_KEY cipher=aes_128 prf=oakley_sha group=modp2048} aug. 23 17:13:15.547 117 "Tunnel1" #2: STATE_QUICK_I1: initiate aug. 23 17:13:15.547 010 "Tunnel1" #2: STATE_QUICK_I1: retransmission; will wait 20s for response aug. 23 17:13:15.548 004 "Tunnel1" #2: STATE_QUICK_I2: sent QI2, IPsec SA established transport mode {ESP=>0x0ecef28b <0x3e1fbe3b xfrm=AES_128-HMAC_SHA1 NATOA=none NATD=none DPD=none} aug. 23 17:13:16.549 xl2tpd[14345]: Connecting to host <VPN gateway>, port 1701 aug. 23 17:13:18.576 xl2tpd[14345]: Connection established to <VPN gateway>, 1701. Local: 21163, Remote: 12074 (ref=0/0). aug. 23 17:13:18.576 xl2tpd[14345]: Calling on tunnel 21163 aug. 23 17:13:18.577 xl2tpd[14345]: check_control: Received out of order control packet on tunnel 12074 (got 0, expected 1) aug. 23 17:13:18.577 xl2tpd[14345]: handle_packet: bad control packet! aug. 23 17:13:18.577 xl2tpd[14345]: check_control: Received out of order control packet on tunnel 12074 (got 0, expected 1) aug. 23 17:13:18.577 xl2tpd[14345]: handle_packet: bad control packet! aug. 23 17:13:18.599 xl2tpd[14345]: Call established with <VPN gateway>, Local: 39035, Remote: 57266, Serial: 1 (ref=0/0) aug. 23 17:13:18.605 xl2tpd[14345]: start_pppd: I'm running: aug. 23 17:13:18.605 xl2tpd[14345]: "/usr/sbin/pppd" aug. 23 17:13:18.606 xl2tpd[14345]: "passive" aug. 23 17:13:18.606 xl2tpd[14345]: "nodetach" aug. 23 17:13:18.606 xl2tpd[14345]: ":" aug. 23 17:13:18.606 xl2tpd[14345]: "file" aug. 23 17:13:18.606 xl2tpd[14345]: "/etc/ppp/Tunnel1.options.xl2tpd" aug. 23 17:13:18.606 xl2tpd[14345]: "ipparam" aug. 23 17:13:18.607 xl2tpd[14345]: "<VPN gateway>" aug. 23 17:13:18.607 xl2tpd[14345]: "/dev/pts/4" aug. 23 17:13:18.607 pppd[14438]: Plugin passprompt.so loaded. aug. 23 17:13:18.607 pppd[14438]: pppd 2.4.5 started by root, uid 0 aug. 23 17:13:18.608 pppd[14438]: Using interface ppp0 aug. 23 17:13:18.608 pppd[14438]: Connect: ppp0 <--> /dev/pts/4 aug. 23 17:13:21.650 pppd[14438]: CHAP authentication succeeded: Access granted aug. 23 17:13:21.651 pppd[14438]: CHAP authentication succeeded aug. 23 17:13:21.692 pppd[14438]: local IP address 10.1.2.2 aug. 23 17:13:21.693 pppd[14438]: remote IP address 10.1.2.1 aug. 23 17:13:21.693 pppd[14438]: primary DNS address 10.1.2.1 aug. 23 17:13:21.694 pppd[14438]: secondary DNS address 10.1.2.1 aug. 23 17:13:46.528 Stopping xl2tpd: xl2tpd. aug. 23 17:13:46.528 xl2tpd[14345]: death_handler: Fatal signal 15 received aug. 23 17:13:46.529 pppd[14438]: Modem hangup aug. 23 17:13:46.529 pppd[14438]: Connect time 0.5 minutes. aug. 23 17:13:46.529 pppd[14438]: Sent 1866 bytes, received 1241 bytes. aug. 23 17:13:46.529 pppd[14438]: Connection terminated. aug. 23 17:13:46.562 ipsec_setup: Stopping Openswan IPsec... aug. 23 17:13:46.576 pppd[14438]: Exit.

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  • Norton Ghost EBAB03F1: The specified network name is no longer available

    - by Breck Carter
    After about 15 minutes, a Norton Ghost 14 backup fails with Error EBAB03F1: The specified network name is no longer available. The source computer is a P4 laptop running Windows XP SP3. The target computer is a Core2 Quad desktop running Windows Vista Ultimate 64bit. It does not help to disable Norton 360 on the source computer or Norton Antivirus 2008 on the target computer. The Event Viewer consistently shows the same two VSS-related errors after Norton Ghost starts but before it fails. It makes no difference if the VSS service is started or stopped. The VSS errors do not appear elsewhere in the event log, only after Ghost starts. The MSS event messages, however, are quite common, appearing throughout the log, and they may have nothing to do with the problem. Here is the Norton Ghost error display... -Errors exist. --Unable to write to file. ---Error EBAB03F1: The specified network name is no longer available. ---Unable to set file size. ----Error EBAB03F1: The specified network name is no longer available. ----Unable to write to file. -----Error EBAB03F1: The specified network name is no longer available. -----Unable to set file size. ------Error EBAB03F1: The specified network name is no longer available. Here are the source computer events, with the final error at the top and the "Ghost Starting" message at the bottom: ===== Event Type: Error Event Source: Norton Ghost Event Category: High Priority Event ID: 100 Date: 11/09/2009 Time: 9:40:26 AM User: N/A Computer: PAVILION2 Description: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\) (3). Error E7D1001F: Unable to write to file. Error EBAB03F1: The specified network name is no longer available. Error E7D10046: Unable to set file size. Error EBAB03F1: The specified network name is no longer available. Error E7D1001F: Unable to write to file. Error EBAB03F1: The specified network name is no longer available. Error E7D10046: Unable to set file size. Error EBAB03F1: The specified network name is no longer available. Details: 0xEBAB0005 Source: Norton Ghost ===== Event Type: Information Event Source: MSSQL$SQLEXPRESS Event Category: Server Event ID: 3421 Date: 11/09/2009 Time: 9:34:06 AM User: NT AUTHORITY\NETWORK SERVICE Computer: PAVILION2 Description: Recovery completed for database ReportServer$SQLEXPRESSTempDB (database ID 6) in 1 second(s) (analysis 205 ms, redo 0 ms, undo 376 ms.) This is an informational message only. No user action is required. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 5d 0d 00 00 0a 00 00 00 ]....... 0008: 15 00 00 00 50 00 41 00 ....P.A. 0010: 56 00 49 00 4c 00 49 00 V.I.L.I. 0018: 4f 00 4e 00 32 00 5c 00 O.N.2.\. 0020: 53 00 51 00 4c 00 45 00 S.Q.L.E. 0028: 58 00 50 00 52 00 45 00 X.P.R.E. 0030: 53 00 53 00 00 00 18 00 S.S..... 0038: 00 00 52 00 65 00 70 00 ..R.e.p. 0040: 6f 00 72 00 74 00 53 00 o.r.t.S. 0048: 65 00 72 00 76 00 65 00 e.r.v.e. 0050: 72 00 24 00 53 00 51 00 r.$.S.Q. 0058: 4c 00 45 00 58 00 50 00 L.E.X.P. 0060: 52 00 45 00 53 00 53 00 R.E.S.S. 0068: 00 00 .. ===== Event Type: Information Event Source: MSSQL$SQLEXPRESS Event Category: Server Event ID: 17137 Date: 11/09/2009 Time: 9:34:02 AM User: NT AUTHORITY\NETWORK SERVICE Computer: PAVILION2 Description: Starting up database 'ReportServer$SQLEXPRESSTempDB'. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: f1 42 00 00 0a 00 00 00 ñB...... 0008: 15 00 00 00 50 00 41 00 ....P.A. 0010: 56 00 49 00 4c 00 49 00 V.I.L.I. 0018: 4f 00 4e 00 32 00 5c 00 O.N.2.\. 0020: 53 00 51 00 4c 00 45 00 S.Q.L.E. 0028: 58 00 50 00 52 00 45 00 X.P.R.E. 0030: 53 00 53 00 00 00 18 00 S.S..... 0038: 00 00 52 00 65 00 70 00 ..R.e.p. 0040: 6f 00 72 00 74 00 53 00 o.r.t.S. 0048: 65 00 72 00 76 00 65 00 e.r.v.e. 0050: 72 00 24 00 53 00 51 00 r.$.S.Q. 0058: 4c 00 45 00 58 00 50 00 L.E.X.P. 0060: 52 00 45 00 53 00 53 00 R.E.S.S. 0068: 00 00 .. ===== Event Type: Error Event Source: VSS Event Category: None Event ID: 5013 Date: 11/09/2009 Time: 9:28:32 AM User: N/A Computer: PAVILION2 Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC 0008: 32 32 39 32 00 00 00 00 2292.... 0010: 57 53 48 43 49 43 00 00 WSHCIC.. 0018: 32 38 37 00 00 00 00 00 287..... ===== Event Type: Error Event Source: VSS Event Category: None Event ID: 5013 Date: 11/09/2009 Time: 9:28:32 AM User: N/A Computer: PAVILION2 Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC 0008: 32 32 39 32 00 00 00 00 2292.... 0010: 57 53 48 43 49 43 00 00 WSHCIC.. 0018: 32 38 37 00 00 00 00 00 287..... ===== Event Type: Error Event Source: VSS Event Category: None Event ID: 12302 Date: 11/09/2009 Time: 9:28:32 AM User: N/A Computer: PAVILION2 Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 55 45 43 58 4d 4c 43 BUECXMLC 0008: 33 36 33 37 00 00 00 00 3637.... 0010: 42 55 45 43 58 4d 4c 43 BUECXMLC 0018: 33 36 30 37 00 00 00 00 3607.... ===== Event Type: Information Event Source: Norton Ghost Event Category: High Priority Event ID: 100 Date: 11/09/2009 Time: 9:27:57 AM User: N/A Computer: PAVILION2 Description: Info 6C8F1F63: The drive-based backup job, Drive Backup of (C:\) (3), has been started manually. Details: Source: Norton Ghost

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  • Hard Disk DRDY error: is it a crash

    - by pranjal
    I am using IBM Thinkpad, 1.7GHz, 512 RAM with Linux Mint 9 installed. I have two partitions in addition to root. One of the partitions became read-only yesterday, after which I rebooted my system. It is extremely slow along with DRDY Error : Is my Hard disk crashed ? Error Log while booting. Differences between boot sector and its backup. failed command : READ DMA BMDMA : stat 0X25 ata 1.00 : status : { DRDY ERR } ata 1.00 : status :{ UNC } Buffer I/O error on logical device, logical block 65467 smartctl output for the partition: mint mint # smartctl -a /dev/sda1 smartctl version 5.38 [i686-pc-linux-gnu] Copyright (C) 2002-8 Bruce Allen Home page is http://smartmontools.sourceforge.net/ === START OF INFORMATION SECTION === Device Model: TOSHIBA MK4026GAX RoHS Serial Number: X5LY1623T Firmware Version: PA107E User Capacity: 40,007,761,920 bytes Device is: Not in smartctl database [for details use: -P showall] ATA Version is: 6 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Thu Feb 17 06:48:25 2011 UTC SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x84) Offline data collection activity was suspended by an interrupting command from host. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 153) seconds. Offline data collection capabilities: (0x1b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. No Conveyance Self-test supported. No Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. No General Purpose Logging support. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 30) minutes. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0 2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0 3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 310 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 3968 5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 40 7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0 8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0 9 Power_On_Hours 0x0032 082 082 000 Old_age Always - 7257 10 Spin_Retry_Count 0x0033 179 100 030 Pre-fail Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 3484 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 489 193 Load_Cycle_Count 0x0032 064 064 000 Old_age Always - 367150 194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 36 (Lifetime Min/Max 14/57) 196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 33 197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 82 198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 1 199 UDMA_CRC_Error_Count 0x0032 200 253 000 Old_age Always - 0 220 Disk_Shift 0x0002 100 100 000 Old_age Always - 101 222 Loaded_Hours 0x0032 085 085 000 Old_age Always - 6146 223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0 224 Load_Friction 0x0022 100 100 000 Old_age Always - 0 226 Load-in_Time 0x0026 100 100 000 Old_age Always - 227 240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0 SMART Error Log Version: 1 ATA Error Count: 2371 (device log contains only the most recent five errors) CR = Command Register [HEX] FR = Features Register [HEX] SC = Sector Count Register [HEX] SN = Sector Number Register [HEX] CL = Cylinder Low Register [HEX] CH = Cylinder High Register [HEX] DH = Device/Head Register [HEX] DC = Device Command Register [HEX] ER = Error register [HEX] ST = Status register [HEX] Powered_Up_Time is measured from power on, and printed as DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes, SS=sec, and sss=millisec. It "wraps" after 49.710 days. Error 2371 occurred at disk power-on lifetime: 7256 hours (302 days + 8 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 51 05 1a 1b 00 e0 Error: UNC 5 sectors at LBA = 0x00001b1a = 6938 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- c8 00 05 1a 1b 00 e0 00 00:03:10.061 READ DMA f8 00 00 00 00 00 e0 00 00:03:10.061 READ NATIVE MAX ADDRESS ec 00 00 00 00 00 a0 02 00:03:10.053 IDENTIFY DEVICE ef 03 45 00 00 00 a0 02 00:03:10.053 SET FEATURES [Set transfer mode] f8 00 00 00 00 00 e0 00 00:03:10.053 READ NATIVE MAX ADDRESS Error 2370 occurred at disk power-on lifetime: 7256 hours (302 days + 8 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 51 05 1a 1b 00 e0 Error: UNC 5 sectors at LBA = 0x00001b1a = 6938 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- c8 00 05 1a 1b 00 e0 00 00:03:03.328 READ DMA f8 00 00 00 00 00 e0 00 00:03:03.327 READ NATIVE MAX ADDRESS ec 00 00 00 00 00 a0 02 00:03:03.320 IDENTIFY DEVICE ef 03 45 00 00 00 a0 02 00:03:03.319 SET FEATURES [Set transfer mode] f8 00 00 00 00 00 e0 00 00:03:03.319 READ NATIVE MAX ADDRESS Error 2369 occurred at disk power-on lifetime: 7256 hours (302 days + 8 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 51 05 1a 1b 00 e0 Error: UNC 5 sectors at LBA = 0x00001b1a = 6938 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- c8 00 05 1a 1b 00 e0 00 00:02:56.582 READ DMA f8 00 00 00 00 00 e0 00 00:02:56.582 READ NATIVE MAX ADDRESS ec 00 00 00 00 00 a0 02 00:02:56.574 IDENTIFY DEVICE ef 03 45 00 00 00 a0 02 00:02:56.574 SET FEATURES [Set transfer mode] f8 00 00 00 00 00 e0 00 00:02:56.574 READ NATIVE MAX ADDRESS Error 2368 occurred at disk power-on lifetime: 7256 hours (302 days + 8 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 51 05 1a 1b 00 e0 Error: UNC 5 sectors at LBA = 0x00001b1a = 6938 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- c8 00 05 1a 1b 00 e0 00 00:02:49.809 READ DMA f8 00 00 00 00 00 e0 00 00:02:49.809 READ NATIVE MAX ADDRESS ec 00 00 00 00 00 a0 02 00:02:49.801 IDENTIFY DEVICE ef 03 45 00 00 00 a0 02 00:02:49.801 SET FEATURES [Set transfer mode] f8 00 00 00 00 00 e0 00 00:02:49.801 READ NATIVE MAX ADDRESS Error 2367 occurred at disk power-on lifetime: 7256 hours (302 days + 8 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 51 05 1a 1b 00 e0 Error: UNC 5 sectors at LBA = 0x00001b1a = 6938 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- c8 00 05 1a 1b 00 e0 00 00:02:43.056 READ DMA f8 00 00 00 00 00 e0 00 00:02:43.056 READ NATIVE MAX ADDRESS ec 00 00 00 00 00 a0 02 00:02:43.048 IDENTIFY DEVICE ef 03 45 00 00 00 a0 02 00:02:43.048 SET FEATURES [Set transfer mode] f8 00 00 00 00 00 e0 00 00:02:43.047 READ NATIVE MAX ADDRESS SMART Self-test log structure revision number 1 No self-tests have been logged. [To run self-tests, use: smartctl -t] Device does not support Selective Self Tests/Logging Do I need to get a new Hard Disk my PC ?

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  • Compiling examples for consuming the REST Endpoints for WCF Service using Agatha

    - by REA_ANDREW
    I recently made two contributions to the Agatha Project by Davy Brion over on Google Code, and one of the things I wanted to follow up with was a post showing examples and some, seemingly required tid bits.  The contributions which I made where: To support StructureMap To include REST (JSON and XML) support for the service contract The examples which I have made, I want to format them so they fit in with the current format of examples over on Agatha and hopefully create and submit a third patch which will include these examples to help others who wish to use these additions. Whilst building these examples for both XML and JSON I have learnt a couple of things which I feel are not really well documented, but are extremely good practice and once known make perfect sense.  I have chosen a real basic e-commerce context for my example Requests and Responses, and have also made use of the excellent tool AutoMapper, again on Google Code. Setting the scene I have followed the Pipes and Filters Pattern with the IQueryable interface on my Repository and exposed the following methods to query Products: IQueryable<Product> GetProducts(); IQueryable<Product> ByCategoryName(this IQueryable<Product> products, string categoryName) Product ByProductCode(this IQueryable<Product> products, String productCode) I have an interface for the IProductRepository but for the concrete implementation I have simply created a protected getter which populates a private List<Product> with 100 test products with random data.  Another good reason for following an interface based approach is that it will demonstrate usage of my first contribution which is the StructureMap support.  Finally the two Domain Objects I have made are Product and Category as shown below: public class Product { public String ProductCode { get; set; } public String Name { get; set; } public Decimal Price { get; set; } public Decimal Rrp { get; set; } public Category Category { get; set; } }   public class Category { public String Name { get; set; } }   Requirements for the REST Support One of the things which you will notice with Agatha is that you do not have to decorate your Request and Response objects with the WCF Service Model Attributes like DataContract, DataMember etc… Unfortunately from what I have seen, these are required if you want the same types to work with your REST endpoint.  I have not tried but I assume the same result can be achieved by simply decorating the same classes with the Serializable Attribute.  Without this the operation will fail. Another surprising thing I have found is that it did not work until I used the following Attribute parameters: Name Namespace e.g. [DataContract(Name = "GetProductsRequest", Namespace = "AgathaRestExample.Service.Requests")] public class GetProductsRequest : Request { }   Although I was surprised by this, things kind of explained themselves when I got round to figuring out the exact construct required for both the XML and the REST.  One of the things which you already know and are then reminded of is that each of your Requests and Responses ultimately inherit from an abstract base class respectively. This information needs to be represented in a way native to the format being used.  I have seen this in XML but I have not seen the format which is required for the JSON. JSON Consumer Example I have used JQuery to create the example and I simply want to make two requests to the server which as you will know with Agatha are transmitted inside an array to reduce the service calls.  I have also used a tool called json2 which is again over at Google Code simply to convert my JSON expression into its string format for transmission.  You will notice that I specify the type of Request I am using and the relevant Namespace it belongs to.  Also notice that the second request has a parameter so each of these two object are representing an abstract Request and the parameters of the object describe it. <script type="text/javascript"> var bodyContent = $.ajax({ url: "http://localhost:50348/service.svc/json/processjsonrequests", global: false, contentType: "application/json; charset=utf-8", type: "POST", processData: true, data: JSON.stringify([ { __type: "GetProductsRequest:AgathaRestExample.Service.Requests" }, { __type: "GetProductsByCategoryRequest:AgathaRestExample.Service.Requests", CategoryName: "Category1" } ]), dataType: "json", success: function(msg) { alert(msg); } }).responseText; </script>   XML Consumer Example For the XML Consumer example I have chosen to use a simple Console Application and make a WebRequest to the service using the XML as a request.  I have made a crude static method which simply reads from an XML File, replaces some value with a parameter and returns the formatted XML.  I say crude but it simply shows how XML Templates for each type of Request could be made and then have a wrapper utility in whatever language you use to combine the requests which are required.  The following XML is the same Request array as shown above but simply in the XML Format. <?xml version="1.0" encoding="utf-8" ?> <ArrayOfRequest xmlns="http://schemas.datacontract.org/2004/07/Agatha.Common" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"> <Request i:type="a:GetProductsRequest" xmlns:a="AgathaRestExample.Service.Requests"/> <Request i:type="a:GetProductsByCategoryRequest" xmlns:a="AgathaRestExample.Service.Requests"> <a:CategoryName>{CategoryName}</a:CategoryName> </Request> </ArrayOfRequest>   It is funny because I remember submitting a question to StackOverflow asking whether there was a REST Client Generation tool similar to what Microsoft used for their RestStarterKit but which could be applied to existing services which have REST endpoints attached.  I could not find any but this is now definitely something which I am going to build, as I think it is extremely useful to have but also it should not be too difficult based on the information I now know about the above.  Finally I thought that the Strategy Pattern would lend itself really well to this type of thing so it can accommodate for different languages. I think that is about it, I have included the code for the example Console app which I made below incase anyone wants to have a mooch at the code.  As I said above I want to reformat these to fit in with the current examples over on the Agatha project, but also now thinking about it, make a Documentation Web method…{brain ticking} :-) Cheers for now and here is the final bit of code: static void Main(string[] args) { var request = WebRequest.Create("http://localhost:50348/service.svc/xml/processxmlrequests"); request.Method = "POST"; request.ContentType = "text/xml"; using(var writer = new StreamWriter(request.GetRequestStream())) { writer.WriteLine(GetExampleRequestsString("Category1")); } var response = request.GetResponse(); using(var reader = new StreamReader(response.GetResponseStream())) { Console.WriteLine(reader.ReadToEnd()); } Console.ReadLine(); } static string GetExampleRequestsString(string categoryName) { var data = File.ReadAllText(Path.Combine(Path.GetDirectoryName(Assembly.GetExecutingAssembly().Location), "ExampleRequests.xml")); data = data.Replace("{CategoryName}", categoryName); return data; } }

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Solaris 11 Launch Blog Carnival Roundup

    - by constant
    Solaris 11 is here! And together with the official launch activities, a lot of Oracle and non-Oracle bloggers contributed helpful and informative blog articles to help your datacenter go to eleven. Here are some notable blog postings, sorted by category for your Solaris 11 blog-reading pleasure: Getting Started/Overview A lot of people speculated that the official launch of Solaris 11 would be on 11/11 (whatever way you want to turn it), but it actually happened two days earlier. Larry Wake himself offers 11 Reasons Why Oracle Solaris 11 11/11 Isn't Being Released on 11/11/11. Then, Larry goes on with a summary: Oracle Solaris 11: The First Cloud OS gives you a short and sweet rundown of what the major new features of Solaris 11 are. Jeff Victor has his own list of What's New in Oracle Solaris 11. A popular Solaris 11 meme is to write a blog post about 11 favourite features: Jim Laurent's 11 Reasons to Love Solaris 11, Darren Moffat's 11 Favourite Solaris 11 Features, Mike Gerdt's 11 of My Favourite Things! are just three examples of "11 Favourite Things..." type blog posts, I'm sure many more will follow... More official overview content for Solaris 11 is available from the Oracle Tech Network Solaris 11 Portal. Also, check out Rick Ramsey's blog post Solaris 11 Resources for System Administrators on the OTN Blog and his secret 5 Commands That Make Solaris Administration Easier post from the OTN Garage. (Automatic) Installation and the Image Packaging System (IPS) The brand new Image Packaging System (IPS) and the Automatic Installer (IPS), together with numerous other install/packaging/boot/patching features are among the most significant improvements in Solaris 11. But before installing, you may wonder whether Solaris 11 will support your particular set of hardware devices. Again, the OTN Garage comes to the rescue with Rick Ramsey's post How to Find Out Which Devices Are Supported By Solaris 11. Included is a useful guide to all the first steps to get your Solaris 11 system up and running. Tim Foster had a whole handful of blog posts lined up for the launch, teaching you everything you need to know about IPS but didn't dare to ask: The IPS System Repository, IPS Self-assembly - Part 1: Overlays and Part 2: Multiple Packages Delivering Configuration. Watch out for more IPS posts from Tim! If installing packages or upgrading your system from the net makes you uneasy, then you're not alone: Jim Laurent will tech you how Building a Solaris 11 Repository Without Network Connection will make your life easier. Many of you have already peeked into the future by installing Solaris 11 Express. If you're now wondering whether you can upgrade or whether a fresh install is necessary, then check out Alan Hargreaves's post Upgrading Solaris 11 Express b151a with support to Solaris 11. The trick is in upgrading your pkg(1M) first. Networking One of the first things to do after installing Solaris 11 (or any operating system for that matter), is to set it up for networking. Solaris 11 comes with the brand new "Network Auto-Magic" feature which can figure out everything by itself. For those cases where you want to exercise a little more control, Solaris 11 left a few people scratching their heads. Fortunately, Tschokko wrote up this cool blog post: Solaris 11 manual IPv4 & IPv6 configuration right after the launch ceremony. Thanks, Tschokko! And Milek points out a long awaited networking feature in Solaris 11 called Solaris 11 - hostmodel, which I know for a fact that many customers have looked forward to: How to "bind" a Solaris 11 system to a specific gateway for specific IP address it is using. Steffen Weiberle teaches us how to tune the Solaris 11 networking stack the proper way: ipadm(1M). No more fiddling with ndd(1M)! Check out his tutorial on Solaris 11 Network Tunables. And if you want to get even deeper into the networking stack, there's nothing better than DTrace. Alan Maguire teaches you in: DTracing TCP Congestion Control how to probe deeply into the Solaris 11 TCP/IP stack, the TCP congestion control part in particular. Don't miss his other DTrace and TCP related blog posts! DTrace And there we are: DTrace, the king of all observability tools. Long time DTrace veteran and co-author of The DTrace book*, Brendan Gregg blogged about Solaris 11 DTrace syscall provider changes. BTW, after you install Solaris 11, check out the DTrace toolkit which is installed by default in /usr/dtrace/DTT. It is chock full of handy DTrace scripts, many of which contributed by Brendan himself! Security Another big theme in Solaris 11, and one that is crucial for the success of any operating system in the Cloud is Security. Here are some notable posts in this category: Darren Moffat starts by showing us how to completely get rid of root: Completely Disabling Root Logins on Solaris 11. With no root user, there's one major entry point less to worry about. But that's only the start. In Immutable Zones on Encrypted ZFS, Darren shows us how to double the security of your services: First by locking them into the new Immutable Zones feature, then by encrypting their data using the new ZFS encryption feature. And if you're still missing sudo from your Linux days, Darren again has a solution: Password (PAM) caching for Solaris su - "a la sudo". If you're wondering how much compute power all this encryption will cost you, you're in luck: The Solaris X86 AESNI OpenSSL Engine will make sure you'll use your Intel's embedded crypto support to its fullest. And if you own a brand new SPARC T4 machine you're even luckier: It comes with its own SPARC T4 OpenSSL Engine. Dan Anderson's posts show how there really is now excuse not to encrypt any more... Developers Solaris 11 has a lot to offer to developers as well. Ali Bahrami has a series of blog posts that cover diverse developer topics: elffile: ELF Specific File Identification Utility, Using Stub Objects and The Stub Proto: Not Just For Stub Objects Anymore to name a few. BTW, if you're a developer and want to shape the future of Solaris 11, then Vijay Tatkar has a hint for you: Oracle (Sun Systems Group) is hiring! Desktop and Graphics Yes, Solaris 11 is a 100% server OS, but it can also offer a decent desktop environment, especially if you are a developer. Alan Coopersmith starts by discussing S11 X11: ye olde window system in today's new operating system, then Calum Benson shows us around What's new on the Solaris 11 Desktop. Even accessibility is a first-class citizen in the Solaris 11 user interface. Peter Korn celebrates: Accessible Oracle Solaris 11 - released! Performance Gone are the days of "Slowaris", when Solaris was among the few OSes that "did the right thing" while others cut corners just to win benchmarks. Today, Solaris continues doing the right thing, and it delivers the right performance at the same time. Need proof? Check out Brian's BestPerf blog with continuous updates from the benchmarking lab, including Recent Benchmarks Using Oracle Solaris 11! Send Me More Solaris 11 Launch Articles! These are just a few of the more interesting blog articles that came out around the Solaris 11 launch, I'm sure there are many more! Feel free to post a comment below if you find a particularly interesting blog post that hasn't been listed so far and share your enthusiasm for Solaris 11! *Affiliate link: Buy cool stuff and support this blog at no extra cost. We both win! var flattr_uid = '26528'; var flattr_tle = 'Solaris 11 Launch Blog Carnival Roundup'; var flattr_dsc = '<strong>Solaris 11 is here!</strong>And together with the official launch activities, a lot of Oracle and non-Oracle bloggers contributed helpful and informative blog articles to help your datacenter <a href="http://en.wikipedia.org/wiki/Up_to_eleven">go to eleven</a>.Here are some notable blog postings, sorted by category for your Solaris 11 blog-reading pleasure:'; var flattr_tag = 'blogging,digest,Oracle,Solaris,solaris,solaris 11'; var flattr_cat = 'text'; var flattr_url = 'http://constantin.glez.de/blog/2011/11/solaris-11-launch-blog-carnival-roundup'; var flattr_lng = 'en_GB'

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  • Scott Guthrie in Glasgow

    - by Martin Hinshelwood
    Last week Scott Guthrie was in Glasgow for his new Guathon tour, which was a roaring success. Scott did talks on the new features in Visual Studio 2010, Silverlight 4, ASP.NET MVC 2 and Windows Phone 7. Scott talked from 10am till 4pm, so this can only contain what I remember and I am sure lots of things he discussed just went in one ear and out another, however I have tried to capture at least all of my Ohh’s and Ahh’s. Visual Studio 2010 Right now you can download and install Visual Studio 2010 Candidate Release, but soon we will have the final product in our hands. With it there are some amazing improvements, and not just in the IDE. New versions of VB and C# come out of the box as well as Silverlight 4 and SharePoint 2010 integration. The new Intellisense features allow inline support for Types and Dictionaries as well as being able to type just part of a name and have the list filter accordingly. Even better, and my personal favourite is one that Scott did not mention, and that is that it is not case sensitive so I can actually find things in C# with its reasonless case sensitivity (Scott, can we please have an option to turn that off.) Another nice feature is the Routing engine that was created for ASP.NET MVC is now available for WebForms which is good news for all those that just imported the MVC DLL’s to get at it anyway. Another fantastic feature that will need some exploring is the ability to add validation rules to your entities and have them validated automatically on the front end. This removes the need to add your own validators and means that you can control an objects validation rules from a single location, the object. A simple command “GridView.EnableDynamicData(gettype(product))“ will enable this feature on controls. What was not clear was wither there would be support for this in WPF and WinForms as well. If there is, we can write our validation rules once and use everywhere. I was disappointed to here that there would be no inbuilt support for the Dynamic Language Runtime (DLR) with VS2010, but I think it will be there for .vNext. Because I have been concentrating on the Visual Studio ALM enhancements to VS2010 I found this section invaluable as I now know at least some of what I missed. Silverlight 4 I am not a big fan of Silverlight. There I said it, and I will probably get lynched for it. My big problem with Silverlight is that most of the really useful things I leaned from WPF do not work. I am only going to mention one thing and that is “x:Type”. If you are a WPF developer you will know how much power these 6 little letters provide; the ability to target templates at object types being the the most magical and useful. But, and this is a massive but, if you are developing applications that MUST run on platforms other than windows then Silverlight is your only choice (well that and Flash, but lets just not go there). And Silverlight has a huge install base as well.. 60% of all internet connected devices have Silverlight. Can Adobe say that? Even though I am not a fan of it my current project is a Silverlight one. If you start your XAML experience with Silverlight you will not be disappointed and neither will the users of the applications you build. Scott showed us a fantastic application called “Silverface” that is a Silverlight 4 Out of Browser application. I have looked for a link and can’t find one, but true to form, here is a fantastic WPF version called Fish Bowl from Microsoft. ASP.NET MVC 2 ASP.NET MVC is something I have played with but never used in anger. It is definitely the way forward, but WebForms is not dead yet. there are still circumstances when WebForms are better. If you are starting from greenfield and you are using TDD, then MVC is ultimately the only way you can go. New in version 2 are Dynamic Scaffolding helpers that let you control how data is presented in the UI from the Entities. Adding validation rules and other options that make sense there can help improve the overall ease of developing the UI. Also the Microsoft team have heard the cries of help from the larger site builders and provided “Areas” which allow a level of categorisation to your Controllers and Views. These work just like add-ins and have their own folder, but also have sub Controllers and Views. Areas are totally pluggable and can be dropped onto existing sites giving the ability to have boxed products in MVC, although what you do with all of those views is anyone's guess. They have been listening to everyone again with the new option to encapsulate UI using the Html.Action or Html.ActionRender. This uses the existing  .ascx functionality in ASP.NET to render partial views to the screen in certain areas. While this was possible before, it makes the method official thereby opening it up to the masses and making it a standard. At the end of the session Scott pulled out some IIS goodies including the IIS SEO Toolkit which can be used to verify your own site is “good” for search engine consumption. Better yet he suggested that you run it against your friends sites and shame them with how bad they are. note: make sure you have fixed yours first. Windows Phone 7 Series I had already seen the new UI for WP7 and heard about the developer story, but Scott brought that home by building a twitter application in about 20 minutes using the emulator. Scott’s only mistake was loading @plip’s tweets into the app… And guess what, it was written in Silverlight. When Windows Phone 7 launches you will be able to use about 90% of the codebase of your existing Silverlight application and use it on the phone! There are two downsides to the new WP7 architecture: No, your existing application WILL NOT work without being converted to either a Silverlight or XNA UI. NO, you will not be able to get your applications onto the phone any other way but through the Marketplace. Do I think these are problems? No, not even slightly. This phone is aimed at consumers who have probably never tried to install an application directly onto a device. There will be support for enterprise apps in the future, but for now enterprises should stay on Windows Phone 6.5.x devices. Post Event drinks At the after event drinks gathering Scott was checking out my HTC HD2 (released to the US this month on T-Mobile) and liked the Windows Phone 6.5.5 build I have on it. We discussed why Microsoft were not going to allow Windows Phone 7 Series onto it with my understanding being that it had 5 buttons and not 3, while Scott was sure that there was more to it from a hardware standpoint. I think he is right, and although the HTC HD2 has a DX9 compatible processor, it was never built with WP7 in mind. However, as if by magic Saturday brought fantastic news for all those that have already bought an HD2: Yes, this appears to be Windows Phone 7 running on a HTC HD2. The HD2 itself won't be getting an official upgrade to Windows Phone 7 Series, so all eyes are on the ROM chefs at the moment. The rather massive photos have been posted by Tom Codon on HTCPedia and they've apparently got WiFi, GPS, Bluetooth and other bits working. The ROM isn't online yet but according to the post there's a beta version coming soon. Leigh Geary - http://www.coolsmartphone.com/news5648.html  What was Scott working on on his flight back to the US?   Technorati Tags: VS2010,MVC2,WP7S,WP7 Follow: @CAMURPHY, @ColinMackay, @plip and of course @ScottGu

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