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• Why does Eclipse keep crashing and dpkg erroring out?

  - by Sanju Sony Kurian

  I AM GETTING THE ERROR E: Sub-process /usr/bin/dpkg returned an error code (1) WHILE I WAS TRYING TO UPGRADE MY PC. i USE ECLIPSE AND IT KEEPS ON CRASHING... pLEASE HELP I ATTACH THE ERROR sanju@sanju-Dell-System-XPS-L502X:~$ upgrade Reading package lists... Done Building dependency tree Reading state information... Done The following packages have been kept back: aisleriot gir1.2-rb-3.0 gir1.2-totem-1.0 gnome-disk-utility gnome-keyring libgck-1-0 libgcr-3-1 libtotem0 linux-generic linux-headers-generic linux-image-generic rhythmbox rhythmbox-data rhythmbox-mozilla rhythmbox-plugin-cdrecorder rhythmbox-plugin-magnatune rhythmbox-plugin-zeitgeist rhythmbox-plugins seahorse totem totem-common totem-mozilla totem-plugins 0 upgraded, 0 newly installed, 0 to remove and 23 not upgraded. 1 not fully installed or removed. After this operation, 0 B of additional disk space will be used. Do you want to continue [Y/n]? Y Setting up grub-pc (1.99-21ubuntu3.1) ... /var/lib/dpkg/info/grub-pc.config: 35: /etc/default/grub: Syntax error: EOF in backquote substitution dpkg: error processing grub-pc (--configure): subprocess installed post-installation script returned error exit status 2 Errors were encountered while processing: grub-pc E: Sub-process /usr/bin/dpkg returned an error code (1)

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• Can you say "Architect?"

  - by Bob Rhubart

  Photo by Jennifer Ortiz In his article, It's Time To Occupy IT, AIIM CEO and president John Mancini examines the evolution of "Systems of Engagement," the social technologies that are transforming how customers and employees relate to and interact with companies. Surviving the disruption that transformation entails is a matter of when, rather than if, a given organization embraces the change. But as Mancini points out, that transformation will require a "new breed" of IT professional: "While addressing this kind of challenge requires technical skills, it also requires process and customer acumen more often found in the business than in our IT departments. It requires a new type of information professional, whose expertise includes technical and domain knowledge, but who also has an idea of how the pieces of a process that spans the worlds of Systems of Record and Systems of Engagement should fit together. Gartner estimates that the demand for this new breed of information professional will grow by 50 percent by 2015." Though Mancini makes no reference to the title, the skills he desribes are those of the IT architect. While the specific definition of the role remains fodder for seemingly endless discussion and debate on various social networks and forums, the fact remains that the skills required for success in the evolving world of IT will increasingly involve a deep understanding of how all the pieces fit together.

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• Fujitsu Raku-Raku SmartPhone: Japanese Digital Seniors UX Insight from @debralilley

  - by ultan o'broin

  Super blog posting on the super-important subject of digital inclusion by Oracle partner Fujitsu appstech maven and Oracle Applications User Experience FXA-er and ACE Director Debra Lilley (@debralilley). Debra tells us how Fujitsu is enabling digital inclusion for older mobile users in Japan with their  Raku-Raku (??????. ????)smart phone: Fujitsu Raku-Raku - My UX Homework (Raku-Raku means easy or comfortable in Japanese). There are UX mobile, social media, and methodology takeaways there for us in Debra's blog. Fujitsu Raku-Raku Smartphone Demo  I encourage you to read Debra's blog. In it, she makes reference to a tailored social media experience for those digital seniors (???????) as they'd be called in Japan (UK and Ireland uses the term silver surfers). You can find that online experience here. Online Community site for Fujitsu Raku-Raku Smartphone Digital Seniors (English translation via Google Translate) It's an important reminder that UX is global sure, but also that worldwide accessibility and digital inclusion are priorities too for UX. It's vital that we understand such aspects of technology adoption and how the requirements of different categories of technology users can be met. Oracle is committed to providing the best possible user experience for enterprise users of all ages and abilities. That means talking with all sorts of people worldwide and understanding how and why they want to use our technology and what their context of use is. You can read more about Oracle's accessibility program on our corporate website. Proud to say I prompted a few questions in Japan all the way from Ireland. So, UX is not only global but you can drive UX research globally too without ever leaving home. Brilliant job, Debra. Here's to more such joint research creativity and UX collaborations worldwide between us. Wondering where we might go next? And what a fun way to do things too!

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• Can't start webcam for google video services

  - by wisemonkey

  I've got Ubuntu 11.10 64 bit and have installed the google video chat plugin. However webcam doesn't seem to work (black screen -- no video at all). For cheese it works but shows really bad (black and white kinda) image. Following some link I installed guvcview if I start it then image looks neat. Any suggestions on how can it be fixed? If it helps I've tried the solution: $ sudo mv /opt/google/talkplugin/GoogleTalkPlugin /opt/google/talkplugin/GoogleTalkPlugin.old $ sudo gedit /opt/google/talkplugin/GoogleTalkPlugin and putting following lines in: #!/bin/sh LD_PRELOAD=/usr/lib32/libv4l/v4l1compat.so /opt/google/talkplugin/GoogleTalkPlugin.old OR #!/bin/sh LD_PRELOAD=/usr/lib/x86_64-linux-gnu/libv4l/v4l1compat.so /opt/google/talkplugin/GoogleTalkPlugin.old Cause I've both files. Finally $sudo chmod +x /opt/google/talkplugin/GoogleTalkPlugin.old I closed and reopened chrome then started gmail tried video call -- black screen :-/ Ok so today finally google+ provided me with trouble shoot link and advised me: The plug-in won't install If you're having trouble installing the plug-in, or are receiving a message asking you to reinstall it, you should check to make sure your configuration is right. To do so simply: Check to make sure the Google Talk Plugin Video Accelerator and Google Talk NPAPI Plugin are enabled. If you're using Chrome you can type about:plugins in your browser to display your plug-ins. Make sure you're not using Internet Explorer 64-bit (this is a browser version that is 64 bit as opposed to 32 bit). Ensure that you don't have any "click to run" extensions enabled. If you're still experiencing this issue after checking your configuration you can follow these steps: Refresh the browser page. Close any running Google Talk plug-in processes. Close all open and running browser processes. Restart your computer. Uninstall and then reinstall the plug-in. Try a different browser such as Google Chrome or Mozilla Firefox. I looked in about:plugins for chrome and firefox: I don't have Google Talk NPAPI Plugin, does that matter? and I thought its installed with google talk plugin or no?

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• Siebel Webinar Series for customers and partners

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Have you got questions about the Siebel product roadmap?  Or what we are delivering in the areas of Social/Mobile/Big Data/Cloud in a Siebel project context? If yes, then you are welcome to attend the Siebel Webinar Series.  These are monthly webcasts on a variety of topics related to Siebel that are geared towards business users.  The next webinar is November 21st at 8:30 AM PST entitled “Get Social with Siebel”.  You can register here. Once registered, you can also view replays of previous webinars: · Siebel: Solving the Next Generation of Business Challenges · Expand User Experiences with Siebel Open UI · Delight Customers with Siebel Service Applications · Get Mobile with Siebel /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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• so, my Cassandra consultant left me and now I'm thinking about reverting to mysql

  - by sathia

  I run a middle size community and some time ago I started to develop social capabilities such as follow, status update, wall etc. For some reason i thought that Cassandra was the right tool for the job so I looked online for a Cassandra developer and I found a very talented one. Unluckily in the midst of the development the dev left (too much jobs) and so I'm here with a very nice class, a very nice demo, but a lot of fears that I won't be able to handle basic things such as compaction, scaling etc. My biggest fear is to go online with all this coolness and then having a site inaccessible for hours or days. The mysql consultant (very talented too) keeps saying me that I should stick with Mysql which I know rather well and in case something's wrong we can manage. In that case I should take the class made for cassandra and abstract it for Mysql. My question is this: Should I find another dev/consultant and stick with Cassandra because for social things it is definitely the best tool for the job, or should I listen to the Mysql consultant and revert to Mysql? About 15k login each day Average 20 actions per user Avg 6 followers x user (These are current statistics, but of course I'd like to increase them as much as possible.)

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• Another big year for the ADF EMG at OOW12

  - by Chris Muir

  Oracle Open World 2012 has only just started, but in one way it's just finished!  All the ADF EMG's OOW content is over for another year! The unique highlight this year for me was the first ever ADF EMG social night held on Saturday, where I finally had the chance to meet so many ADF community members who I've known over the internet, but never met in person.  What?  You didn't get an invite?  Oh well, better luck next year ;-) Seriously our budget was limited, so in the happy-dictatorship sort of way I had to limit RSVPs to just 40 people.  Hopefully next year we can do something bigger and better for the wider community. Following directly on from the Saturday social night the ADF EMG ran a full day of sessions at the user group Sunday.  I wont go over the content again, but to say thank you very much to all our presenters and helpers, including Gert Poel, Pitier Gillis, Aino Andriessen, Simon Haslam, Ken Mizuta, Lucas Jellema and the FMW roadshow team, Ronald van Luttikhuizen, Guido Schmutz, Luc Bors, Aino Andriessen and Lonneke Dikmans. Also special thanks must go to Doug Cockroft and Bambi Price for their time and effort in organizing the ADF EMG room behind the scenes via the APOUC. To be blunt Doug and Bambi really do deserve serious thanks because they had to wear a lot of Oracle politics behind the scenes to get the rooms organized (oh, and deal with me fretting too! ;-). Finally thanks to all the members and OOW delegates for turning up and supporting the group on the day.  In the end the ADF EMG exists for you, and I hope you found it worthwhile. Onto 2013 (oh, and the rest of OOW12 ;-) 

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• An Interview with JavaOne Rock Star Martijn Verburg

  - by Janice J. Heiss

  An interview with JavaOne Rock Star Martijn Verburg, by yours truly, titled “Challenging the Diabolical Developer: A Conversation with JavaOne Rock Star Martijn Verburg,” is now up on otn/java. Verburg, one of the leading movers and shakers in the Java community, is well known for his ‘diabolical developer” talks at JavaOne where he uncovers some of the worst practices that Java developers are prone to. He mentions a few in the interview: * “A lack of communication: Software development is far more a social activity than a technical one; most projects fail because of communication issues and social dynamics, not because of a bad technical decision. Sadly, many developers never learn this lesson.* No source control: Some developers simply store code in local file systems and e-mail the code in order to integrate their changes; yes, this still happens.* Design-driven design: Some developers are inclined to cram every design pattern from the Gang of Four (GoF) book into their projects. Of course, by that stage, they've actually forgotten why they're building the software in the first place.” He points to a couple of core assumptions and confusions that lead to trouble: “One is that developers think that the JVM is a magic box that will clean up their memory and make their code run fast, as well as make them cups of coffee. The JVM does help in a lot of cases, but bad code can and will still lead to terrible results! The other trend is to try to force Java (the language) to do something it's not very good at, such as rapid Web development. So you get a proliferation of overly complex frameworks, libraries, and techniques trying to get around the fact that Java is a monolithic, statically typed, compiled, OO environment. It's not a Golden Hammer!” Verburg has many insightful things to say about how to keep a Java User Group (JUG) going, about the “Adopt a JSR” program, bugathons, and much more. Check out the article here.

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• Join our webinar: What CFOs Want From IT -- Unlocking Growth with Emerging Technologies

  - by Di Seghposs

  According to the 2012 Gartner-FEI research, big data, analytics, and new mobile, social & cloud computing platforms are increasingly on the CFOs radar screen because of their potential to unlock new growth opportunities. Join Oracle Chair Jeff Henley, & Oracle's Reggie Bradford & Rich Clayton as they explore CFO strategies & best practices for driving real value from IT investments in these areas: Why CFOs should get involved in big data and business analytics projects, and what best practices they can adopt to ensure their success How CFOs are leveraging new mobile and cloud computing platforms to address enterprise demands quickly and cost effectively How CFOs can partner with CMOs to maximize the value of IT investments in social technologies that can help create new growth opportunities CFOs have more responsibility over IT than ever before.  Learn how Oracle unlocks the transformative power of IT to take your business to the next level of performance.   Date:Tuesday, November 27, 2012 Time:8:00 a.m. PST / 11:00 a.m. EST Register now.

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• Naming your website longname.com vs shortcatchy.net vs shortcatchy.info

  - by jskye

  I'm designing a website that will basically be a social network for sharing information. I have the domain $$$$d.net and the same domain $$$$d.info where $$$$ is a word (that runs into the d) pertaining to the purpose of the site . The .com of this domain was already taken, but they've got nothing showing. They only have a not reached google error showing ie. dont seem to be trying to sell it either. I also have the long name of the site $$$$------&&&&&&&&&.com where the words $$$$ and &&&&&&&&& would contribute relevant seo to the site. In fact the word $$$$------ would also if a one letter spelling mistake is recognised at all by google, which i doubt but am unsure about. But as a brandname the $$$$------ word still works relevantly. Which do you think is a better choice to use? The short catchy name with the .info for relevance to information The .net which is more familiar than .info but slightly less relevant maybe. (But i think net as in network still works cos as i said it will be a social networking site). The long, .com domain which has more SEO plus a pun albeit on a spelling mistake. I know its kind of a subjective question and also hard to answer without knowing the name (which I've obfuscated because I'm only in initial design stage) but nevertheless im interested in what some of you guys think.

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• Missed OpenWorld? Fear not. Customer Service Presentations for you!

  - by Tuula Fai

  As a Customer Service professional, you know the most frightening thing is having mission-critical systems go down when you’re trying to support customers. So while others are munching on candy this Halloween, why not spend your time listening to these Oracle OpenWorld sessions?   Oracle Service Vision and Roadmap Oracle RightNow Cross-Channel Contact Center Oracle RightNow Web Customer Service Oracle RightNow Chat Cloud Service & Oracle RightNow Virtual Assistant Cloud Service Oracle RightNow Social Customer Service Oracle RightNow Cloud Service - Upgrades Oracle Service – EBS Field Service Oracle Service – Siebel Service Oracle Service – Siebel Field Service In these presentations, you will learn the latest capabilities available in Oracle’s Service solutions for delivering a great customer experience. Like the ability to … Serve Your Customers Anywhere to maintain one seamless dialogue Turn Your Contact Center into a Profit Center by giving personal offers Use Social to Get Ahead of Service Issues by capturing and responding to posts Offer Help a Click Away on your support site at the point of need Humanize Web Self-Service with a Virtual Assistant that uses natural conversation As journalist Robert Liparulo said, “Knowledge was like candy: you never turned it down, especially if you didn't have to work too hard to get it.” It’s right here. Listen, Learn and Lead.

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• Master Data Management – A Foundation for Big Data Analysis

  - by Manouj Tahiliani

  While Master Data Management has crossed the proverbial chasm and is on its way to becoming mainstream, businesses are being hammered by a new megatrend called Big Data. Big Data is characterized by massive volumes, its high frequency, the variety of less structured data sources such as email, sensors, smart meters, social networks, and Weblogs, and the need to analyze vast amounts of data to determine value to improve upon management decisions. Businesses that have embraced MDM to get a single, enriched and unified view of Master data by resolving semantic discrepancies and augmenting the explicit master data information from within the enterprise with implicit data from outside the enterprise like social profiles will have a leg up in embracing Big Data solutions. This is especially true for large and medium-sized businesses in industries like Retail, Communications, Financial Services, etc that would find it very challenging to get comprehensive analytical coverage and derive long-term success without resolving the limitations of the heterogeneous topology that leads to disparate, fragmented and incomplete master data. For analytical success from Big Data or in other words ROI from Big Data Investments, businesses need to acquire, organize and analyze the deluge of data to make better decisions. There will need to be a coexistence of structured and unstructured data and to maintain a tight link between the two to extract maximum insights. MDM is the catalyst that helps maintain that tight linkage by providing an understanding about the identity, characteristics of Persons, Companies, Products, Suppliers, etc. associated with the Big Data and thereby help accelerate ROI. In my next post I will discuss about patterns for co-existing Big Data Solutions and MDM. Feel free to provide comments and thoughts on above as well as Integration or Architectural patterns.

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• Using local repository with vmbuilder and https

  - by Onitlikesonic

  I seem to be having problems using vmbuilder with a local https mirror "--mirror=https:///archive.ubuntu.com/ubuntu/" as shown below: Process (['/usr/sbin/debootstrap', '--arch=amd64', 'precise', '/tmp/tmpYc0cOktmpfs', '<my_internal_server>/ubuntu/']) returned 1. stdout: I: Retrieving Release E: Failed getting release file <my_internal_server>/ubuntu/dists/precise/Release , stderr: 2012-10-18 10:36:36,429 INFO : Unmounting tmpfs from /tmp/tmpYc0cOktmpfs Traceback (most recent call last): File "/usr/bin/vmbuilder", line 24, in <module> cli.main() File "/usr/lib/python2.7/dist-packages/VMBuilder/contrib/cli.py", line 216, in main distro.build_chroot() File "/usr/lib/python2.7/dist-packages/VMBuilder/distro.py", line 83, in build_chroot self.call_hooks('bootstrap') File "/usr/lib/python2.7/dist-packages/VMBuilder/distro.py", line 67, in call_hooks call_hooks(self, *args, **kwargs) File "/usr/lib/python2.7/dist-packages/VMBuilder/util.py", line 165, in call_hooks getattr(context, func, log_no_such_method)(*args, **kwargs) File "/usr/lib/python2.7/dist-packages/VMBuilder/plugins/ubuntu/distro.py", line 136, in bootstrap self.suite.debootstrap() File "/usr/lib/python2.7/dist-packages/VMBuilder/plugins/ubuntu/dapper.py", line 269, in debootstrap run_cmd(*cmd, **kwargs) File "/usr/lib/python2.7/dist-packages/VMBuilder/util.py", line 120, in run_cmd raise VMBuilderException, "Process (%s) returned %d. stdout: %s, stderr: %s" % (args.__repr__(), status, mystdout.buf, mystderr.buf) VMBuilder.exception.VMBuilderException: Process (['/usr/sbin/debootstrap', '--arch=amd64', 'precise', '/tmp/tmpYc0cOktmpfs', '<my_internal_server>/ubuntu/']) returned 1. stdout: I: Retrieving Release E: Failed getting release file <my_internal_server>/ubuntu/dists/precise/Release , stderr: I've checked that the files are in the correct place and i'm able to setup this using http instead of https. However this server will be providing https access only to the repos, the http is only temporarily open. This might be due to the certificate not being valid on the https (since it's self signed) or due to the fact that vmbuilder doesn't support https? In either case how can i get this to work? (If it's the case of the invalid certificate I don't mind ignoring any checks)

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• Eclipse Java Code Formatter in NetBeans Plugin Manager

  - by Geertjan

  Great news for Eclipse refugees everywhere. Benno Markiewicz forked the Eclipse formatter plugin that I blogged about sometime ago (here and here)... and he fixed many bugs, while also adding new features. It's a handy plugin when you're (a) switching from Eclipse to NetBeans and want to continue using your old formatting rules and (b) working in a polyglot IDE team, i.e., now the formatting rules defined in Eclipse can be imported into NetBeans IDE and everyone will happily be able to conform to the same set of formatting standards. And now you can get it directly from Tools | Plugins in NetBeans IDE 7.4: News from Benno on the plugin, received from him today: The plugin is verified by the NetBeans community and available in the Plugin Manager in NetBeans IDE 7.4 (as shown above) and also at the NetBeans Plugin Portal here, where you can also read quite some info about the plugin:  http://plugins.netbeans.org/plugin/50877/eclipse-code-formatter-for-java The issue with empty undo buffer was solved with the help of junichi11: https://github.com/markiewb/eclipsecodeformatter_for_netbeans/issues/18 The issue with the lost breakpoints remains unsolved and there was no further feedback. That is the main reason why the save action isn't activated by default. See also the open known issues at https://github.com/markiewb/eclipsecodeformatter_for_netbeans/issues?state=open Features are as follows:  Global configuration and project specific configuration.  On save action, which is disabled by default. Show the used formatter as a notification, which is enabled by default.  Finally, Benno testifies to the usefulness, stability, and reliability of the plugin: I use the Eclipse formatter provided by this plugin every day at work. Before I commit, I format the sources. It works and that's it. I am pleased with it. Here's where the Eclipse formatter is defined globally in Tools | Options: And here is per-project configuration, i.e., use the Project Properties dialog of any project to override the global settings:  Interested to hear from anyone who tries the plugin and has any feedback of any kind! 

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• What type of pattern would be used in this case

  - by Admiral Kunkka

  I want to know how to tackle this type of scenario. We are building a person's background, from scratch, and I want to know, conceptually, how to proceed with a secure object pattern in both design and execution... I've been reading on Factory patterns, Model-View-Controller types, Dependency injection, Singleton approaches... and I can't seem to grasp or 'fit' these types of designs decisions into what I'm trying to do.. First and foremost, I started with having a big jack-of-all-trades class, then I read some more, and some tips were to make sure your classes only have a single purpose.. which makes sense and I started breaking down certain things into other classes. Okay, cool. Now I'm looking at dependency injection and kind of didn't really know what's going on. Example/insight of what kind of heirarchy I need to accomplish... class Person needs to access and build from a multitude of different classes. class Culture needs to access a sub-class for culture benefits class Social needs to access class Culture, and other sub-classes class Birth needs to access Social, Culture, and other sub-classes class Childhood/Adolescence/Adulthood need to access everything. Also, depending on different rolls, this class heirarchy needs to create multiple people as well, such as Family, and their backgrounds using some, if not all, of these same classes. Think of it as a people generator, all random, with backgrounds and things that happen to them. Ageing, death of loved ones, military careers, e.t.c. Most of the generation is done randomly, making calls to a mt_rand function to pick from most of the selections inside the classes, guaranteeing the data to be absolutely random. I have most of the bulk-data down, and was looking for some insight from fellow programmers, what do you think?

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• Hub Forum - Connecting Digital Influencers - Paris 10 & 11 Octobre 2013

  - by Louisa Aggoune

  ORACLE a sponsorisé la 4ème édition du HUB FORUM qui s'est déroulé à l'Espace Pierre Cardin. Les 10,11 oct 2013, plus de 1200 leaders du digital, de la communication, du marketing, de la publicité et de l'innovation se réunissaient pour 2 jours de Conférence lors de la 4ème édition du HUBFORUM Paris, organisé par le HUB Institute.C'est l'évènement qui rassemble les décideurs du monde du digital et leur propose de rencontrer les meilleurs experts en communication du moment mais aussi d’échanger autour des pratiques qui ont fait leurs preuves. Il offre une occasion exceptionnelle de parler du futur du marketing digital, des nouvelles technologies et des médias. Le HUB FORUM en chiffre c'est:- 18 580 mentions- 3 520 vues du live- 80 speakers- 1 200 participants Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} A cette occasion, Pascal Hary - Directeur du Développement des Ventes eXperience Client & Social Europe, a animé une conférence sur le thème  #Social Trend 2014. Pour découvrir l'album photo: https://www.facebook.com/hubforum

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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• Responsive Design: Which Framework Should I Use? CSS3 & HTML5

  - by Jayhal

  I've been looking for a suitable set of HTML5/CSS3 foundation files to start new projects on. I started off piecing together my own files, but I believe I might be better served in finding a solid and fairly compatible(with me) CSS3/HTML5 framework and then tweaking certain things that may not best suit my own process. I'd love to find something that is responsive and that includes aspects focusing on layout, type(hor and vert baselines), form and interface components, cross-browser issues, and preferably built on something other than a just imple css reset, but that does include rebuilding elements consistently across browsers for a clean work slate. Extra features like polyfills or others area great, as is good documentation and examples. So far, off the top of my head I know of, Skeleton 1140 Grid 320 & Up (plus BP) HTML5 Boilerplate 2.0 and Mobile Inuit.css Less Framework Fluir Perkins.Less A few WP themes Are there any great one I don't know about? I work a lot in WP, and something that is easily incorporated (but also stand alone) is ideal. Plugins and wide set feature while maintaining the ability to cut it down when needed(flexibility) is also a big plus, and in par with a faster learning, since I want to start using whatever I find immediately . What are some of the better options you guys might be able to recommend? Systems or scripts, plugins, and other related tools are also welcome, Thanks!

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• Today in the OTN Lounge (Wednesday October 3, 2012)

  - by Bob Rhubart

  Here's a quick rundown of today's activities in the OTN Lounge: OTN Lounge hours today: 8:00 am - 6:00pm 9:00 am - 1:00 pm RAC Attack Learn about Oracle Real Application Clustering (RAC) in this collaborative event. You'll work with experts from the IOUG RAC SIG to get an Oracle Database 11gR2 RAC cluster running inside a virtual machine. For more information: RAC attack at Oracle Open World (Pythian Blog) RAC Attack - Oracle Cluster Database at Home/Events (WikiBooks) 4:30 pm - 8:00 pm Oracle Social Network Developer Challenge Judging The Oracle Social Network Developer Challenge comes to its conclusion with the final judging on entries and the award of the single prize: $500 in Amazon gift cards. Click here for more information. 4:30 pm - 5:30 pm Oracle ADF / Oracle Fusion Middleware Meet-up Join other Oracle ADF and Oracle Fusion Middleware developers and meet the product managers and engineers behind Oracle ADF, ADF Mobile, and ADF Essentials. Did we mention free beer? The OTN Lounge is located in the Howard St. Tent, between 3rd and 4th, directly between Moscone North and Moscone South. Access to the OTN Lounge requires an Oracle OpenWorld or JavaOne conference badge.

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• Creating Engaging Online Experiences is Easy and Intuitive for Marketers with Oracle WebCenter Sites 11g

  - by Christie Flanagan

  Last month, we announced the availability of Oracle WebCenter Sites 11g, the latest release of our web experience management solution. This new release is really geared toward enabling marketers and business users to drive customer acquisition and brand loyalty by simplifying the whole process of creating, managing and optimizing engaging online experiences.  To show you just how this works, we’ve created the video below which takes you through the tasks a typical marketer might execute using Oracle WebCenter Sites to manage their online presence -- everything from page editing to page creation, right on through to optimizing the mobile experience and moderating user-generated comments and reviews is covered here. I hope this video has give you a flavor for just how easy and intuitive it is for marketers and other business users to manage engaging and interactive online experiences using Oracle WebCenter Sites.  To see more about the new release, please check out the recording of our launch webcast. On Demand Webcast - Introducing Oracle WebCenter Sites: Transforming the Online Experience Enabling marketers and business users is a key requirement for creating and managing contextually relevant, social, and interactive online experiences. Oracle WebCenter Sites transforms the online experience into one that is simple and intuitive to manage as a content contributor, encourages interaction between site visitors and their social networks, and provides marketers with automated targeting options for optimizing online engagement. View this webcast now to learn more.

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• Best practices in versioning

  - by Gerenuk

  I develop some scripts for data analysis in a small team. For the moment we use SVN, but not in a very structured way. We haven't even looked how to use branches even though we need this functionality. What do you suggest as the best practice to setup the following system: two code bases (core and plugins) versions can be incompatible to previous scripts sometimes individual features are being developed and not yet finished, while other fixes have to be done urgently to the code In the end we don't deliver the code as a package, but rather place the Python scripts in some directory (with version names?). Some other python script which serves as a configuration choses the desired version, sets the path to these libraries and then starts to import the modules. I saw stable releases to be named "trunk" so I did the same. However, no version numbers yet. Core and plugins are different repositories, however we have to match versions for compatibility. Can you suggest some best practices or reference to ease development and reduce chaos? :) Some suggested GIT. I haven't heard about it, but I'm free to change.

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• Research useful for getting a job?

  - by Twirling Hearth

  I have recently started a BS program in Computer Science, in order to improve my employment prospects. I already possess a Master's in sociology (as part of a PhD program that I left early because I could not possibly sustain interest any longer). As such, I am trying to find my way in the grand world of computers. One option that has been suggested to me in the past is something to do with social networking. I already have a strong social sciences background, and my knowledge of programming is increasing as I go through my studies. I know there are some people in my city (Boston) who are doing research in that area, so it's possible I could get someone to take interest in me. For that matter, because research is something that I'm pretty good at, it's an option I'm considering, career-wise. I just have one question, is it a worthwhile use of my time career-wise? I have no burning intellectual passion for that topic, but I'm perfectly happy to do it, if it means $$$. Your thoughts are welcome.

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• Limiting my heavy thinking to my job [closed]

  - by Robin Castlin

  This might be a weird problem which is only to a half relevant to actual programming, but hopefully there are people here that knows what I'm talking about. Basicly I'm proud of how I can deal with coding problems and fix them in short notice and many other aspects like building new systems and such. I'm fast on finding solutions and I often think about the impact my changes does to existing systems and so on, therefor preventing problem from arising at all and such. I am simply happy with how my mind operates when it comes to programming and I wouldn't want to change it at all. The problem, however is when I'm not programming. I find myself rather limited in social situations. I can't determine if it is through programming, but I sometimes think way to much about the consequences when it comes to being social. I know from own experience that most times you earn by not thinking about consequences, but it's hard for me not to. Often my friends tells me "I think too much" and even though I agree, I can't seem to change this behavior. My brain wants to think, and it likes to overthink simple stuff. Does anyone recognize the bad habit of not leaving advanced thinking at work, and in what way do you deal with it? If this isn't a suitable place to ask this question, I apologize and hope you may point me to the right site.

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• 11/28 Thought Leaders Webinar: Marketing Strategies for Great Customer Experiences

  - by Charles Knapp

  With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing exponentially. Is this leading to better business insight and customer experiences? Join the Internet Marketing Association, The University of California at Irvine, and Oracle as we discuss marketing strategies that will help your customers have better experiences with your brand. You'll learn effective strategies for harnessing the power of "big data" to know more and understand your customers better, empowering customers and employees to make every interaction easy and rewarding, and adapting the customer experience to connect and engage effectively with each customer. Our speakers are Melissa Boxer, Vice President of Product Strategy, Oracle Cloud and CX Applications, who is a conference keynote speaker on integrated social marketing and loyalty analytics, and Dean Abbott, CEO of Abbott Analytics, who is a thought leader in commercial predictive analytics. This learning opportunity takes place on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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• Oracle College Rehire Program -China by Camilla!!

  - by Nadiya

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 In China,for the R&D campus hire, we launched a Oracle College Hire Program, all the new graduates in R&D team could join it, the purpose is to let them understand Oracle’s culture and value, get them quickly to be familiar and productive on their new work, provide meaningful events and get them engaged.  They’re divided into classes by location, each class would have around 20 people, and each class would have a monitor, who is in charge of the whole class activity, the program has 3 modules, including social activity, Speaker Series and Career Development. The pictures show one class, which is having the social activity session,exciting isnt it?   /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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