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• Astar implementation in AS3

  - by Bryan Hare

  Hey, I am putting together a project for a class that requires me to put AI in a top down Tactical Strategy game in Flash AS3. I decided that I would use a node based path finding approach because the game is based on a circular movement scheme. When a player moves a unit he essentially draws a series of line segments that connect that a player unit will follow along. I am trying to put together a similar operation for the AI units in our game by creating a list of nodes to traverse to a target node. Hence my use of Astar (the resulting path can be used to create this line). Here is my Algorithm function findShortestPath (startN:node, goalN:node) { var openSet:Array = new Array(); var closedSet:Array = new Array(); var pathFound:Boolean = false; startN.g_score = 0; startN.h_score = distFunction(startN,goalN); startN.f_score = startN.h_score; startN.fromNode = null; openSet.push (startN); var i:int = 0 for(i= 0; i< nodeArray.length; i++) { for(var j:int =0; j<nodeArray[0].length; j++) { if(!nodeArray[i][j].isPathable) { closedSet.push(nodeArray[i][j]); } } } while (openSet.length != 0) { var cNode:node = openSet.shift(); if (cNode == goalN) { resolvePath (cNode); return true; } closedSet.push (cNode); for (i= 0; i < cNode.dirArray.length; i++) { var neighborNode:node = cNode.nodeArray[cNode.dirArray[i]]; if (!(closedSet.indexOf(neighborNode) == -1)) { continue; } neighborNode.fromNode = cNode; var tenativeg_score:Number = cNode.gscore + distFunction(neighborNode.fromNode,neighborNode); if (openSet.indexOf(neighborNode) == -1) { neighborNode.g_score = neighborNode.fromNode.g_score + distFunction(neighborNode,cNode); if (cNode.dirArray[i] >= 4) { neighborNode.g_score -= 4; } neighborNode.h_score=distFunction(neighborNode,goalN); neighborNode.f_score=neighborNode.g_score+neighborNode.h_score; insertIntoPQ (neighborNode, openSet); //trace(" F Score of neighbor: " + neighborNode.f_score + " H score of Neighbor: " + neighborNode.h_score + " G_score or neighbor: " +neighborNode.g_score); } else if (tenativeg_score <= neighborNode.g_score) { neighborNode.fromNode=cNode; neighborNode.g_score=cNode.g_score+distFunction(neighborNode,cNode); if (cNode.dirArray[i]>=4) { neighborNode.g_score-=4; } neighborNode.f_score=neighborNode.g_score+neighborNode.h_score; openSet.splice (openSet.indexOf(neighborNode),1); //trace(" F Score of neighbor: " + neighborNode.f_score + " H score of Neighbor: " + neighborNode.h_score + " G_score or neighbor: " +neighborNode.g_score); insertIntoPQ (neighborNode, openSet); } } } trace ("fail"); return false; } Right now this function creates paths that are often not optimal or wholly inaccurate given the target and this generally happens when I have nodes that are not path able, and I am not quite sure what I am doing wrong right now. If someone could help me correct this I would appreciate it greatly. Some Notes My OpenSet is essentially a Priority Queue, so thats how I sort my nodes by cost. Here is that function function insertIntoPQ (iNode:node, pq:Array) { var inserted:Boolean=true; var iterater:int=0; while (inserted) { if (iterater==pq.length) { pq.push (iNode); inserted=false; } else if (pq[iterater].f_score >= iNode.f_score) { pq.splice (iterater,0,iNode); inserted=false; } ++iterater; } } Thanks!

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• to understand the code- how the heap is written in process migration in solaris

  - by akshay

  hi guys i need help understanding what this piece of code actually does as it is a part of my project i am stuck here. the code is from libckpt on solaris. /********************************** * function: write_heap * args: map_fd -- file descriptor for map file * data_fd -- file descriptor for data file * returns: no. of chunks written on success, -1 on failure * side effects: writes all included segments of the heap to ckpt files * misc.: If we are forking and copyonwrite is set, we will write the heap from bottom to top, moving the brk pointer up each time so that we don't get a page copied if the * called from: take_ckpt() ***********************************/ static int write_heap(int map_fd, int data_fd) { Dlist curptr, endptr; int no_chunks=0, pn; long size; caddr_t stop, addr; if(ckptflags.incremental){ /-- incremental checkpointing on? --/ endptr = ckptglobals.inc_list-main-flink; /*-- for each included chunk of the heap --*/ for(curptr = ckptglobals.inc_list->main->blink->blink; curptr != endptr; curptr = curptr->blink){ /*-- write out the last page in the included chunk --*/ stop = curptr->addr; pn = ((long)curptr->stop - (long)sys.DATASTART) / PAGESIZE; if(isdirty(pn)){ addr = (caddr_t)max((long)curptr->addr, (long)((pn * PAGESIZE) + sys.DATASTART)); size = (long)curptr->stop - (long)addr; debug(stderr, "DEBUG: Writing heap from 0x%x to 0x%x, pn = %d\n", addr, addr+size, pn); if(write_chunk(addr, size, map_fd, data_fd) == -1){ return -1; } if((int)addr > (int)(&end) && ckptflags.enhanced_fork){ brk(addr); } no_chunks++; } /*-- write out all the whole pages in the middle of the chunk --*/ for(pn--; pn * PAGESIZE + sys.DATASTART >= stop; pn--){ if(isdirty(pn)){ addr = (caddr_t)((pn * PAGESIZE) + sys.DATASTART); debug(stderr, "DEBUG: Writing heap from 0x%x to 0x%x, pn = %d\n", addr, addr+PAGESIZE, pn); if(write_chunk(addr, PAGESIZE, map_fd, data_fd) == -1){ return -1; } if((int)addr > (int)(&end) && ckptflags.enhanced_fork){ brk(addr); } no_chunks++; } } /*-- write out the first page in the included chunk --*/ addr = curptr->addr; size = ((pn+1) * PAGESIZE + sys.DATASTART) - addr; if(size > 0 && (isdirty(pn))){ debug(stderr, "DEBUG: Writing heap from 0x%x to 0x%x\n", addr, addr+size); if(write_chunk(addr, size, map_fd, data_fd) == -1){ return -1; } if((int)addr > (int)(&end) && ckptflags.enhanced_fork){ brk(addr); } no_chunks++; } } } else{ /-- incremental checkpointing off! --/ endptr = ckptglobals.inc_list-main-blink; /*-- for each included chunk of the heap --*/ for(curptr = ckptglobals.inc_list->main->flink->flink; curptr != endptr; curptr = curptr->flink){ debug(stderr, "DEBUG: saving memory from 0x%x to 0x%x\n", curptr->addr, curptr->addr+curptr->size); if(write_chunk(curptr->addr, curptr->size, map_fd, data_fd) == -1){ return -1; } if((int)addr > (int)(&end) && ckptflags.enhanced_fork){ brk(addr); } no_chunks++; } } return no_chunks; }

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• Enterprise Process Maps: A Process Picture worth a Million Words

  - by raul.goycoolea

  p { margin-bottom: 0.08in; }h1 { margin-top: 0.33in; margin-bottom: 0in; color: rgb(54, 95, 145); page-break-inside: avoid; }h1.western { font-family: "Cambria",serif; font-size: 14pt; }h1.cjk { font-family: "DejaVu Sans"; font-size: 14pt; }h1.ctl { font-size: 14pt; } Getting Started with Business Transformations A well-known proverb states that "A picture is worth a thousand words." In relation to Business Process Management (BPM), a credible analyst might have a few questions. What if the picture was taken from some particular angle, like directly overhead? What if it was taken from only an inch away or a mile away? What if the photographer did not focus the camera correctly? Does the value of the picture depend on who is looking at it? Enterprise Process Maps are analogous in this sense of relative value. Every BPM project (holistic BPM kick-off, enterprise system implementation, Service-oriented Architecture, business process transformation, corporate performance management, etc.) should be begin with a clear understanding of the business environment, from the biggest picture representations down to the lowest level required or desired for the particular project type, scope and objectives. The Enterprise Process Map serves as an entry point for the process architecture and is defined: the single highest level of process mapping for an organization. It is constructed and evaluated during the Strategy Phase of the Business Process Management Lifecycle. (see Figure 1) Fig. 1: Business Process Management Lifecycle Many organizations view such maps as visual abstractions, constructed for the single purpose of process categorization. This, in turn, results in a lesser focus on the inherent intricacies of the Enterprise Process view, which are explored in the course of this paper. With the main focus of a large scale process documentation effort usually underlying an ERP or other system implementation, it is common for the work to be driven by the desire to "get to the details," and to the type of modeling that will derive near-term tangible results. For instance, a project in American Pharmaceutical Company X is driven by the Director of IT. With 120+ systems in place, and a lack of standardized processes across the United States, he and the VP of IT have decided to embark on a long-term ERP implementation. At the forethought of both are questions, such as: How does my application architecture map to the business? What are each application's functionalities, and where do the business processes utilize them? Where can we retire legacy systems? Well-developed BPM methodologies prescribe numerous model types to capture such information and allow for thorough analysis in these areas. Process to application maps, Event Driven Process Chains, etc. provide this level of detail and facilitate the completion of such project-specific questions. These models and such analysis are appropriately carried out at a relatively low level of process detail. (see figure 2) Fig. 2: The Level Concept, Generic Process HierarchySome of the questions remaining are ones of documentation longevity, the continuation of BPM practice in the organization, process governance and ownership, process transparency and clarity in business process objectives and strategy. The Level Concept in Brief Figure 2 shows a generic, four-level process hierarchy depicting the breakdown of a "Process Area" into progressively more detailed process classifications. The number of levels and the names of these levels are flexible, and can be fit to the standards of the organization's chosen terminology or any other chosen reference model that makes logical sense for both short and long term process description. It is at Level 1 (in this case the Process Area level), that the Enterprise Process Map is created. This map and its contained objects become the foundation for a top-down approach to subsequent mapping, object relationship development, and analysis of the organization's processes and its supporting infrastructure. Additionally, this picture serves as a communication device, at an executive level, describing the design of the business in its service to a customer. It seems, then, imperative that the process development effort, and this map, start off on the right foot. Figuring out just what that right foot is, however, is critical and trend-setting in an evolving organization. Key Considerations Enterprise Process Maps are usually not as living and breathing as other process maps. Just as it would be an extremely difficult task to change the foundation of the Sears Tower or a city plan for the entire city of Chicago, the Enterprise Process view of an organization usually remains unchanged once developed (unless, of course, an organization is at a stage where it is capable of true, high-level process innovation). Regardless, the Enterprise Process map is a key first step, and one that must be taken in a precise way. What makes this groundwork solid depends on not only the materials used to construct it (process areas), but also the layout plan and knowledge base of what will be built (the entire process architecture). It seems reasonable that care and consideration are required to create this critical high level map... but what are the important factors? Does the process modeler need to worry about how many process areas there are? About who is looking at it? Should he only use the color pink because it's his boss' favorite color? Interestingly, and perhaps surprisingly, these are all valid considerations that may just require a bit of structure. Below are Three Key Factors to consider when building an Enterprise Process Map: Company Strategic Focus Process Categorization: Customer is Core End-to-end versus Functional Processes Company Strategic Focus As mentioned above, the Enterprise Process Map is created during the Strategy Phase of the Business Process Management Lifecycle. From Oracle Business Process Management methodology for business transformation, it is apparent that business processes exist for the purpose of achieving the strategic objectives of an organization. In a prescribed, top-down approach to process development, it must be ensured that each process fulfills its objectives, and in an aggregated manner, drives fulfillment of the strategic objectives of the company, whether for particular business segments or in a broader sense. This is a crucial point, as the strategic messages of the company must therefore resound in its process maps, in particular one that spans the processes of the complete business: the Enterprise Process Map. One simple example from Company X is shown below (see figure 3). Fig. 3: Company X Enterprise Process Map In reviewing Company X's Enterprise Process Map, one can immediately begin to understand the general strategic mindset of the organization. It shows that Company X is focused on its customers, defining 10 of its process areas belonging to customer-focused categories. Additionally, the organization views these end-customer-oriented process areas as part of customer-fulfilling value chains, while support process areas do not provide as much contiguous value. However, by including both support and strategic process categorizations, it becomes apparent that all processes are considered vital to the success of the customer-oriented focus processes. Below is an example from Company Y (see figure 4). Fig. 4: Company Y Enterprise Process Map Company Y, although also a customer-oriented company, sends a differently focused message with its depiction of the Enterprise Process Map. Along the top of the map is the company's product tree, overarching the process areas, which when executed deliver the products themselves. This indicates one strategic objective of excellence in product quality. Additionally, the view represents a less linear value chain, with strong overlaps of the various process areas. Marketing and quality management are seen as a key support processes, as they span the process lifecycle. Often, companies may incorporate graphics, logos and symbols representing customers and suppliers, and other objects to truly send the strategic message to the business. Other times, Enterprise Process Maps may show high level of responsibility to organizational units, or the application types that support the process areas. It is possible that hundreds of formats and focuses can be applied to an Enterprise Process Map. What is of vital importance, however, is which formats and focuses are chosen to truly represent the direction of the company, and serve as a driver for focusing the business on the strategic objectives set forth in that right. Process Categorization: Customer is Core In the previous two examples, processes were grouped using differing categories and techniques. Company X showed one support and three customer process categorizations using encompassing chevron objects; Customer Y achieved a less distinct categorization using a gradual color scheme. Either way, and in general, modeling of the process areas becomes even more valuable and easily understood within the context of business categorization, be it strategic or otherwise. But how one categorizes their processes is typically more complex than simply choosing object shapes and colors. Previously, it was stated that the ideal is a prescribed top-down approach to developing processes, to make certain linkages all the way back up to corporate strategy. But what about external influences? What forces push and pull corporate strategy? Industry maturity, product lifecycle, market profitability, competition, etc. can all drive the critical success factors of a particular business segment, or the company as a whole, in addition to previous corporate strategy. This may seem to be turning into a discussion of theory, but that is far from the case. In fact, in years of recent study and evolution of the way businesses operate, cross-industry and across the globe, one invariable has surfaced with such strength to make it undeniable in the game plan of any strategy fit for survival. That constant is the customer. Many of a company's critical success factors, in any business segment, relate to the customer: customer retention, satisfaction, loyalty, etc. Businesses serve customers, and so do a business's processes, mapped or unmapped. The most effective way to categorize processes is in a manner that visualizes convergence to what is core for a company. It is the value chain, beginning with the customer in mind, and ending with the fulfillment of that customer, that becomes the core or the centerpiece of the Enterprise Process Map. (See figure 5) Fig. 5: Company Z Enterprise Process Map Company Z has what may be viewed as several different perspectives or "cuts" baked into their Enterprise Process Map. It has divided its processes into three main categories (top, middle, and bottom) of Management Processes, the Core Value Chain and Supporting Processes. The Core category begins with Corporate Marketing (which contains the activities of beginning to engage customers) and ends with Customer Service Management. Within the value chain, this company has divided into the focus areas of their two primary business lines, Foods and Beverages. Does this mean that areas, such as Strategy, Information Management or Project Management are not as important as those in the Core category? No! In some cases, though, depending on the organization's understanding of high-level BPM concepts, use of category names, such as "Core," "Management" or "Support," can be a touchy subject. What is important to understand, is that no matter the nomenclature chosen, the Core processes are those that drive directly to customer value, Support processes are those which make the Core processes possible to execute, and Management Processes are those which steer and influence the Core. Some common terms for these three basic categorizations are Core, Customer Fulfillment, Customer Relationship Management, Governing, Controlling, Enabling, Support, etc. End-to-end versus Functional Processes Every high and low level of process: function, task, activity, process/work step (whatever an organization calls it), should add value to the flow of business in an organization. Suppose that within the process "Deliver package," there is a documented task titled "Stop for ice cream." It doesn't take a process expert to deduce the room for improvement. Though stopping for ice cream may create gain for the one person performing it, it likely benefits neither the organization nor, more importantly, the customer. In most cases, "Stop for ice cream" wouldn't make it past the first pass of To-Be process development. What would make the cut, however, would be a flow of tasks that, each having their own value add, build up to greater and greater levels of process objective. In this case, those tasks would combine to achieve a status of "package delivered." Figure 3 shows a simple example: Just as the package can only be delivered (outcome of the process) without first being retrieved, loaded, and the travel destination reached (outcomes of the process steps), some higher level of process "Play Practical Joke" (e.g., main process or process area) cannot be completed until a package is delivered. It seems that isolated or functionally separated processes, such as "Deliver Package" (shown in Figure 6), are necessary, but are always part of a bigger value chain. Each of these individual processes must be analyzed within the context of that value chain in order to ensure successful end-to-end process performance. For example, this company's "Create Joke Package" process could be operating flawlessly and efficiently, but if a joke is never developed, it cannot be created, so the end-to-end process breaks. Fig. 6: End to End Process Construction That being recognized, it is clear that processes must be viewed as end-to-end, customer-to-customer, and in the context of company strategy. But as can also be seen from the previous example, these vital end-to-end processes cannot be built without the functionally oriented building blocks. Without one, the other cannot be had, or at least not in a complete and organized fashion. As it turns out, but not discussed in depth here, the process modeling effort, BPM organizational development, and comprehensive coverage cannot be fully realized without a semi-functional, process-oriented approach. Then, an Enterprise Process Map should be concerned with both views, the building blocks, and access points to the business-critical end-to-end processes, which they construct. Without the functional building blocks, all streams of work needed for any business transformation would be lost mess of process disorganization. End-to-end views are essential for utilization in optimization in context, understanding customer impacts, base-lining all project phases and aligning objectives. Including both views on an Enterprise Process Map allows management to understand the functional orientation of the company's processes, while still providing access to end-to-end processes, which are most valuable to them. (See figures 7 and 8). Fig. 7: Simplified Enterprise Process Map with end-to-end Access Point The above examples show two unique ways to achieve a successful Enterprise Process Map. The first example is a simple map that shows a high level set of process areas and a separate section with the end-to-end processes of concern for the organization. This particular map is filtered to show just one vital end-to-end process for a project-specific focus. Fig. 8: Detailed Enterprise Process Map showing connected Functional Processes The second example shows a more complex arrangement and categorization of functional processes (the names of each process area has been removed). The end-to-end perspective is achieved at this level through the connections (interfaces at lower levels) between these functional process areas. An important point to note is that the organization of these two views of the Enterprise Process Map is dependent, in large part, on the orientation of its audience, and the complexity of the landscape at the highest level. If both are not apparent, the Enterprise Process Map is missing an opportunity to serve as a holistic, high-level view. Conclusion In the world of BPM, and specifically regarding Enterprise Process Maps, a picture can be worth as many words as the thought and effort that is put into it. Enterprise Process Maps alone cannot change an organization, but they serve more purposes than initially meet the eye, and therefore must be designed in a way that enables a BPM mindset, business process understanding and business transformation efforts. Every Enterprise Process Map will and should be different when looking across organizations. Its design will be driven by company strategy, a level of customer focus, and functional versus end-to-end orientations. This high-level description of the considerations of the Enterprise Process Maps is not a prescriptive "how to" guide. However, a company attempting to create one may not have the practical BPM experience to truly explore its options or impacts to the coming work of business process transformation. The biggest takeaway is that process modeling, at all levels, is a science and an art, and art is open to interpretation. It is critical that the modeler of the highest level of process mapping be a cognoscente of the message he is delivering and the factors at hand. Without sufficient focus on the design of the Enterprise Process Map, an entire BPM effort may suffer. For additional information please check: Oracle Business Process Management.

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• Another Marketing Conference, part one – the best morning sessions.

  - by Roger Hart

  Yesterday I went to Another Marketing Conference. I honestly can’t tell if the title is just tipping over into smug, but in the balance of things that doesn’t matter, because it was a good conference. There was an enjoyable blend of theoretical and practical, and enough inter-disciplinary spread to keep my inner dilettante grinning from ear to ear. Sure, there was a bumpy bit in the middle, with two back-to-back sales pitches and a rather thin overview of the state of the web. But the signal:noise ratio at AMC2012 was impressively high. Here’s the first part of my write-up of the sessions. It’s a bit of a mammoth. It’s also a bit of a mash-up of what was said and what I thought about it. I’ll add links to the videos and slides from the sessions as they become available. Although it was in the morning session, I’ve not included Vanessa Northam’s session on the power of internal comms to build brand ambassadors. It’ll be in the next roundup, as this is already pushing 2.5k words. First, the important stuff. I was keeping a tally, and nobody said “synergy” or “leverage”. I did, however, hear the term “marketeers” six times. Shame on you – you know who you are. 1 – Branding in a post-digital world, Graham Hales This initially looked like being a sales presentation for Interbrand, but Graham pulled it out of the bag a few minutes in. He introduced a model for brand management that was essentially Plan >> Do >> Check >> Act, with Do and Check rolled up together, and went on to stress that this looks like on overall business management model for a reason. Brand has to be part of your overall business strategy and metrics if you’re going to care about it at all. This was the first iteration of what proved to be one of the event’s emergent themes: do it throughout the stack or don’t bother. Graham went on to remind us that brands, in so far as they are owned at all, are owned by and co-created with our customers. Advertising can offer a message to customers, but they provide the expression of a brand. This was a preface to talking about an increasingly chaotic marketplace, with increasingly hard-to-manage purchase processes. Services like Amazon reviews and TripAdvisor (four presenters would make this point) saturate customers with information, and give them a kind of vigilante power to comment on and define brands. Consequentially, they experience a number of “moments of deflection” in our sales funnels. Our control is lessened, and failure to engage can negatively-impact buying decisions increasingly poorly. The clearest example given was the failure of NatWest’s “caring bank” campaign, where staff in branches, customer support, and online presences didn’t align. A discontinuity of experience basically made the campaign worthless, and disgruntled customers talked about it loudly on social media. This in turn presented an opportunity to engage and show caring, but that wasn’t taken. What I took away was that brand (co)creation is ongoing and needs monitoring and metrics. But reciprocally, given you get what you measure, strategy and metrics must include brand if any kind of branding is to work at all. Campaigns and messages must permeate product and service design. What that doesn’t mean (and Graham didn’t say it did) is putting Marketing at the top of the pyramid, and having them bawl demands at Product Management, Support, and Development like an entitled toddler. It’s going to have to be collaborative, and session 6 on internal comms handled this really well. The main thing missing here was substantiating data, and the main question I found myself chewing on was: if we’re building brands collaboratively and in the open, what about the cultural politics of trolling? 2 – Challenging our core beliefs about human behaviour, Mark Earls This was definitely the best show of the day. It was also some of the best content. Mark talked us through nudging, behavioural economics, and some key misconceptions around decision making. Basically, people aren’t rational, they’re petty, reactive, emotional sacks of meat, and they’ll go where they’re led. Comforting stuff. Examples given were the spread of the London Riots and the “discovery” of the mountains of Kong, and the popularity of Susan Boyle, which, in turn made me think about Per Mollerup’s concept of “social wayshowing”. Mark boiled his thoughts down into four key points which I completely failed to write down word for word: People do, then think – Changing minds to change behaviour doesn’t work. Post-rationalization rules the day. See also: mere exposure effects. Spock < Kirk - Emotional/intuitive comes first, then we rationalize impulses. The non-thinking, emotive, reactive processes run much faster than the deliberative ones. People are not really rational decision makers, so  intervening with information may not be appropriate. Maximisers or satisficers? – Related to the last point. People do not consistently, rationally, maximise. When faced with an abundance of choice, they prefer to satisfice than evaluate, and will often follow social leads rather than think. Things tend to converge – Behaviour trends to a consensus normal. When faced with choices people overwhelmingly just do what they see others doing. Humans are extraordinarily good at mirroring behaviours and receiving influence. People “outsource the cognitive load” of choices to the crowd. Mark’s headline quote was probably “the real influence happens at the table next to you”. Reference examples, word of mouth, and social influence are tremendously important, and so talking about product experiences may be more important than talking about products. This reminded me of Kathy Sierra’s “creating bad-ass users” concept of designing to make people more awesome rather than products they like. If we can expose user-awesome, and make sharing easy, we can normalise the behaviours we want. If we normalize the behaviours we want, people should make and post-rationalize the buying decisions we want.  Where we need to be: “A bigger boy made me do it” Where we are: “a wizard did it and ran away” However, it’s worth bearing in mind that some purchasing decisions are personal and informed rather than social and reactive. There’s a quadrant diagram, in fact. What was really interesting, though, towards the end of the talk, was some advice for working out how social your products might be. The standard technology adoption lifecycle graph is essentially about social product diffusion. So this idea isn’t really new. Geoffrey Moore’s “chasm” idea may not strictly apply. However, his concepts of beachheads and reference segments are exactly what is required to normalize and thus enable purchase decisions (behaviour change). The final thing is that in only very few categories does a better product actually affect purchase decision. Where the choice is personal and informed, this is true. But where it’s personal and impulsive, or in any way social, “better” is trumped by popularity, endorsement, or “point of sale salience”. UX, UCD, and e-commerce know this to be true. A better (and easier) experience will always beat “more features”. Easy to use, and easy to observe being used will beat “what the user says they want”. This made me think about the astounding stickiness of rational fallacies, “common sense” and the pathological willful simplifications of the media. Rational fallacies seem like they’re basically the heuristics we use for post-rationalization. If I were profoundly grimy and cynical, I’d suggest deploying a boat-load in our messaging, to see if they’re really as sticky and appealing as they look. 4 – Changing behaviour through communication, Stephen Donajgrodzki This was a fantastic follow up to Mark’s session. Stephen basically talked us through some tactics used in public information/health comms that implement the kind of behavioural theory Mark introduced. The session was largely about how to get people to do (good) things they’re predisposed not to do, and how communication can (and can’t) make positive interventions. A couple of things stood out, in particular “implementation intentions” and how they can be linked to goals. For example, in order to get people to check and test their smoke alarms (a goal intention, rarely actualized  an information campaign will attempt to link this activity to the clocks going back or forward (a strong implementation intention, well-actualized). The talk reinforced the idea that making behaviour changes easy and visible normalizes them and makes them more likely to succeed. To do this, they have to be embodied throughout a product and service cycle. Experiential disconnects undermine the normalization. So campaigns, products, and customer interactions must be aligned. This is underscored by the second section of the presentation, which talked about interventions and pre-conditions for change. Taking the examples of drug addiction and stopping smoking, Stephen showed us a framework for attempting (and succeeding or failing in) behaviour change. He noted that when the change is something people fundamentally want to do, and that is easy, this gets a to simpler. Coordinated, easily-observed environmental pressures create preconditions for change and build motivation. (price, pub smoking ban, ad campaigns, friend quitting, declining social acceptability) A triggering even leads to a change attempt. (getting a cold and panicking about how bad the cough is) Interventions can be made to enable an attempt (NHS services, public information, nicotine patches) If it succeeds – yay. If it fails, there’s strong negative enforcement. Triggering events seem largely personal, but messaging can intervene in the creation of preconditions and in supporting decisions. Stephen talked more about systems of thinking and “bounded rationality”. The idea being that to enable change you need to break through “automatic” thinking into “reflective” thinking. Disruption and emotion are great tools for this, but that is only the start of the process. It occurs to me that a great deal of market research is focused on determining triggers rather than analysing necessary preconditions. Although they are presumably related. The final section talked about setting goals. Marketing goals are often seen as deriving directly from business goals. However, marketing may be unable to deliver on these directly where decision and behaviour-change processes are involved. In those cases, marketing and communication goals should be to create preconditions. They should also consider priming and norms. Content marketing and brand awareness are good first steps here, as brands can be heuristics in decision making for choice-saturated consumers, or those seeking education. 5 – The power of engaged communities and how to build them, Harriet Minter (the Guardian) The meat of this was that you need to let communities define and establish themselves, and be quick to react to their needs. Harriet had been in charge of building the Guardian’s community sites, and learned a lot about how they come together, stabilize  grow, and react. Crucially, they can’t be about sales or push messaging. A community is not just an audience. It’s essential to start with what this particular segment or tribe are interested in, then what they want to hear. Eventually you can consider – in light of this – what they might want to buy, but you can’t start with the product. A community won’t cohere around one you’re pushing. Her tips for community building were (again, sorry, not verbatim): Set goals Have some targets. Community building sounds vague and fluffy, but you can have (and adjust) concrete goals. Think like a start-up This is the “lean” stuff. Try things, fail quickly, respond. Don’t restrict platforms Let the audience choose them, and be aware of their differences. For example, LinkedIn is very different to Twitter. Track your stats Related to the first point. Keeping an eye on the numbers lets you respond. They should be qualified, however. If you want a community of enterprise decision makers, headcount alone may be a bad metric – have you got CIOs, or just people who want to get jobs by mingling with CIOs? Build brand advocates Do things to involve people and make them awesome, and they’ll cheer-lead for you. The last part really got my attention. Little bits of drive-by kindness go a long way. But more than that, genuinely helping people turns them into powerful advocates. Harriet gave an example of the Guardian engaging with an aspiring journalist on its Q&A forums. Through a series of serendipitous encounters he became a BBC producer, and now enthusiastically speaks up for the Guardian community sites. Cultivating many small, authentic, influential voices may have a better pay-off than schmoozing the big guys. This could be particularly important in the context of Mark and Stephen’s models of social, endorsement-led, and example-led decision making. There’s a lot here I haven’t covered, and it may be worth some follow-up on community building. Thoughts I was quite sceptical of nudge theory and behavioural economics. First off it sounds too good to be true, and second it sounds too sinister to permit. But I haven’t done the background reading. So I’m going to, and if it seems to hold real water, and if it’s possible to do it ethically (Stephen’s presentations suggests it may be) then it’s probably worth exploring. The message seemed to be: change what people do, and they’ll work out why afterwards. Moreover, the people around them will do it too. Make the things you want them to do extraordinarily easy and very, very visible. Normalize and support the decisions you want them to make, and they’ll make them. In practice this means not talking about the thing, but showing the user-awesome. Glib? Perhaps. But it feels worth considering. Also, if I ever run a marketing conference, I’m going to ban speakers from using examples from Apple. Quite apart from not being consistently generalizable, it’s becoming an irritating cliché.

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• obiee memory usage

  - by user554629

  Heap memory is a frequent customer topic. Here's the quick refresher, oriented towards AIX, but the principles apply to other unix implementations. 1. 32-bit processes have a maximum addressability of 4GB; usable application heap size of 2-3 GB.  On AIX it is controlled by an environment variable: export LDR_CNTRL=....=MAXDATA=0x080000000   # 2GB ( The leading zero is deliberate, not required )   1a. It is  possible to get 3.25GB  heap size for a 32-bit process using @DSA (Discontiguous Segment Allocation)     export LDR_CNTRL=MAXDATA=0xd0000000@DSA  # 3.25 GB 32-bit only        One side-effect of using AIX segments "c" and "d" is that shared libraries will be loaded privately, and not shared.        If you need the additional heap space, this is worth the trade-off.  This option is frequently used for 32-bit java.   1b. 64-bit processes have no need for the @DSA option. 2. 64-bit processes can double the 32-bit heap size to 4GB using: export LDR_CNTRL=....=MAXDATA=0x100000000  # 1 with 8-zeros    2a. But this setting would place the same memory limitations on obiee as a 32-bit process    2b. The major benefit of 64-bit is to break the binds of 32-bit addressing.  At a minimum, use 8GB export LDR_CNTRL=....=MAXDATA=0x200000000  # 2 with 8-zeros    2c.  Many large customers are providing extra safety to their servers by using 16GB: export LDR_CNTRL=....=MAXDATA=0x400000000  # 4 with 8-zeros There is no performance penalty for providing virtual memory allocations larger than required by the application.  - If the server only uses 2GB of space in 64-bit ... specifying 16GB just provides an upper bound cushion.    When an unexpected user query causes a sudden memory surge, the extra memory keeps the server running. 3.  The next benefit to 64-bit is that you can provide huge thread stack sizes for      strange queries that might otherwise crash the server.      nqsserver uses fast recursive algorithms to traverse complicated control structures.    This means lots of thread space to hold the stack frames.    3a. Stack frames mostly contain register values;  64-bit registers are twice as large as 32-bit          At a minimum you should  quadruple the size of the server stack threads in NQSConfig.INI          when migrating from 32- to 64-bit, to prevent a rogue query from crashing the server.           Allocate more than is normally necessary for safety.    3b. There is no penalty for allocating more stack size than you need ...           it is just virtual memory;   no real resources  are consumed until the extra space is needed.    3c. Increasing thread stack sizes may require the process heap size (MAXDATA) to be increased.          Heap space is used for dynamic memory requests, and for thread stacks.          No performance penalty to run with large heap and thread stack sizes.           In a 32-bit world, this safety would require careful planning to avoid exceeding 2GM usable storage.     3d. Increasing the number of threads also may require additional heap storage.          Most thread stack frames on obiee are allocated when the server is started,          and the real memory usage increases as threads run work. Does 2.8GB sound like a lot of memory for an AIX application server? - I guess it is what you are accustomed to seeing from "grandpa's applications". - One of the primary design goals of obiee is to trade memory for services ( db, query caches, etc) - 2.8GB is still well under the 4GB heap size allocated with MAXDATA=0x100000000 - 2.8GB process size is also possible even on 32-bit Windows applications - It is not unusual to receive a sudden request for 30MB of contiguous storage on obiee.- This is not a memory leak;  eventually the nqsserver storage will stabilize, but it may take days to do so. vmstat is the tool of choice to observe memory usage.  On AIX vmstat will show  something that may be  startling to some people ... that available free memory ( the 2nd column ) is always  trending toward zero ... no available free memory.  Some customers have concluded that "nearly zero memory free" means it is time to upgrade the server with more real memory.   After the upgrade, the server again shows very little free memory available. Should you be concerned about this?   Many customers are !!  Here is what is happening: - AIX filesystems are built on a paging model.   If you read/write a  filesystem block it is paged into memory ( no read/write system calls ) - This filesystem "page" has its own "backing store" on disk, the original filesystem block.   When the system needs the real memory page holding the file block, there is no need to "page out".    The page can be stolen immediately, because the original is still on disk in the filesystem. - The filesystem  pages tend to collect ... every filesystem block that was ever seen since    system boot is available in memory.  If another application needs the file block, it is retrieved with no physical I/O. What happens if the system does need the memory ... to satisfy a 30MB heap request by nqsserver, for example? - Since the filesystem blocks have their own backing store ( not on a paging device )   the kernel can just steal any filesystem block ... on a least-recently-used basis   to satisfy a new real memory request for "computation pages". No cause for alarm.   vmstat is accurately displaying whether all filesystem blocks have been touched, and now reside in memory.   Back to nqsserver:  when should you be worried about its memory footprint? Answer:  Almost never.   Stop monitoring it ... stop fussing over it ... stop trying to optimize it. This is a production application, and nqsserver uses the memory it requires to accomplish the job, based on demand. C'mon ... never worry?   I'm from New York ... worry is what we do best. Ok, here is the metric you should be watching, using vmstat: - Are you paging ... there are several columns of vmstat outputbash-2.04$ vmstat 3 3 System configuration: lcpu=4 mem=4096MB kthr    memory              page              faults        cpu    ----- ------------ ------------------------ ------------ -----------  r  b    avm   fre  re  pi  po  fr   sr  cy  in   sy  cs us sy id wa  0  0 208492  2600   0   0   0   0    0   0  13   45  73  0  0 99  0  0  0 208492  2600   0   0   0   0    0   0   9   12  77  0  0 99  0  0  0 208492  2600   0   0   0   0    0   0   9   40  86  0  0 99  0 avm is the "available free memory" indicator that trends toward zerore   is "re-page".  The kernel steals a real memory page for one process;  immediately repages back to original processpi  "page in".   A process memory page previously paged out, now paged back in because the process needs itpo "page out" A process memory block was paged out, because it was needed by some other process Light paging activity ( re, pi, po ) is not a concern for worry.   Processes get started, need some memory, go away. Sustained paging activity  is cause for concern.   obiee users are having a terrible day if these counters are always changing. Hang on ... if nqsserver needs that memory and I reduce MAXDATA to keep the process under control, won't the nqsserver process crash when the memory is needed? Yes it will.   It means that nqsserver is configured to require too much memory and there are  lots of options to reduce the real memory requirement.  - number of threads  - size of query cache  - size of sort But I need nqsserver to keep running. Real memory is over-committed.    Many things can cause this:- running all application processes on a single server    ... DB server, web servers, WebLogic/WebSphere, sawserver, nqsserver, etc.   You could move some of those to another host machine and communicate over the network  The need for real memory doesn't go away, it's just distributed to other host machines. - AIX LPAR is configured with too little memory.     The AIX admin needs to provide more real memory to the LPAR running obiee. - More memory to this LPAR affects other partitions. Then it's time to visit your friendly IBM rep and buy more memory.

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• CodePlex Daily Summary for Thursday, June 27, 2013

  CodePlex Daily Summary for Thursday, June 27, 2013Popular ReleasesV8.NET: V8.NET Beta Release v1.2.23.5: 1. Fixed some minor bugs. 2. Added the ability to reuse existing V8NativeObject types. Simply set the "Handle" property of the objects to a new native object handle (just write to it directly). Example: "myV8NativeObject.Handle = {V8Engine}.GlobalObject.Handle;" 3. Supports .NET 4.0! (forgot to compile against .NET 4.0 instead of 4.5, which is now fixed)Stored Procedure Pager: LYB.NET.SPPager 1.10: check bugs: 1 the total page count of default stored procedure ".LYBPager" always takes error as this: page size: 10 total item count: 100 then total page count should be 10, but last version is 11. 2 update some comments with English forbidding messy code.StyleMVVM: 3.0.3: This is a minor feature and bug fix release Features: SingletonAttribute - Shared(Permanently=true) has been obsoleted in favor of SingletonAttribute StyleMVVMServiceLocator - releasing new nuget package that implements the ServiceLocator pattern Bug Fixes: Fixed problem with ModuleManager when used in not XAML application Fixed problem with nuget packages in MVC & WCF project templatesWinRT by Example Sample Applications: Chapters 1 - 10: Source code for chapters 1 - 9 with tech edits for chapters 1 - 5.Terminals: Version 3.0 - Release: Changes since version 2.0:Choose 100% portable or installed version Removed connection warning when running RDP 8 (Windows 8) client Fixed Active directory search Extended Active directory search by LDAP filters Fixed single instance mode when running on Windows Terminal server Merged usage of Tags and Groups Added columns sorting option in tables No UAC prompts on Windows 7 Completely new file persistence data layer New MS SQL persistence layer (Store data in SQL database)...NuGet: NuGet 2.6: Released June 26, 2013. Release notes: http://docs.nuget.org/docs/release-notes/nuget-2.6Python Tools for Visual Studio: 2.0 Beta: We’re pleased to announce the release of Python Tools for Visual Studio 2.0 Beta. Python Tools for Visual Studio (PTVS) is an open-source plug-in for Visual Studio which supports programming with the Python language. PTVS supports a broad range of features including CPython/IronPython, Edit/Intellisense/Debug/Profile, Cloud, HPC, IPython, and cross platform debugging support. For a quick overview of the general IDE experience, please watch this video: http://www.youtube.com/watch?v=TuewiStN...xFunc: xFunc 2.3: Improved the Simplify method; Rewrote the Differentiate method in the Derivative class; Changed API; Added project for .Net 2.0/3.0/3.5/4.5/Portable;Player Framework by Microsoft: Player Framework for Windows 8 and WP8 (v1.3 beta): Preview: New MPEG DASH adaptive streaming plugin for WAMS. Preview: New Ultraviolet CFF plugin. Preview: New WP7 version with WP8 compatibility. (source code only) Source code is now available via CodePlex Git Misc bug fixes and improvements: WP8 only: Added optional fullscreen and mute buttons to default xaml JS only: protecting currentTime from returning infinity. Some videos would cause currentTime to be infinity which could cause errors in plugins expecting only finite values. (...AssaultCube Reloaded: 2.5.8: SERVER OWNERS: note that the default maprot has changed once again. Linux has Ubuntu 11.10 32-bit precompiled binaries and Ubuntu 10.10 64-bit precompiled binaries, but you can compile your own as it also contains the source. If you are using Mac or other operating systems, please wait while we continue to try to package for those OSes. Or better yet, try to compile it. If it fails, download a virtual machine. The server pack is ready for both Windows and Linux, but you might need to compi...Compare .NET Objects: Version 1.7.2.0: If you like it, please rate it. :) Performance Improvements Fix for deleted row in a data table Added ability to ignore the collection order Fix for Ignoring by AttributesMicrosoft Ajax Minifier: Microsoft Ajax Minifier 4.95: update parser to allow for CSS3 calc( function to nest. add recognition of -pponly (Preprocess-Only) switch in AjaxMinManifestTask build task. Fix crashing bug in EXE when processing a manifest file using the -xml switch and an error message needs to be displayed (like a missing input file). Create separate Clean and Bundle build tasks for working with manifest files (AjaxMinManifestCleanTask and AjaxMinBundleTask). Removed the IsCleanOperation from AjaxMinManifestTask -- use AjaxMinMan...VG-Ripper & PG-Ripper: VG-Ripper 2.9.44: changes NEW: Added Support for "ImgChili.net" links FIXED: Auto UpdaterDocument.Editor: 2013.25: What's new for Document.Editor 2013.25: Improved Spell Check support Improved User Interface Minor Bug Fix's, improvements and speed upsWPF Composites: Version 4.3.0: In this Beta release, I broke my code out into two separate projects. There is a core FasterWPF.dll with the minimal required functionality. This can run with only the Aero.dll and the Rx .dll's. Then, I have a FasterWPFExtras .dll that requires and supports the Extended WPF Toolkit™ Community Edition V 1.9.0 (including Xceed DataGrid) and the Thriple .dll. This is for developers who want more . . . Finally, you may notice the other OPTIONAL .dll's available in the download such as the Dyn...Channel9's Absolute Beginner Series: Windows Phone 8: Entire source code for the Channel 9 series, Windows Phone 8 Development for Absolute Beginners.Indent Guides for Visual Studio: Indent Guides v13: ImportantThis release does not support Visual Studio 2010. The latest stable release for VS 2010 is v12.1. Version History Changed in v13 Added page width guide lines Added guide highlighting options Fixed guides appearing over collapsed blocks Fixed guides not appearing in newly opened files Fixed some potential crashes Fixed lines going through pragma statements Various updates for VS 2012 and VS 2013 Removed VS 2010 support Changed in v12.1: Fixed crash when unable to start...Fluent Ribbon Control Suite: Fluent Ribbon Control Suite 2.1.0 - Prerelease d: Fluent Ribbon Control Suite 2.1.0 - Prerelease d(supports .NET 3.5, 4.0 and 4.5) Includes: Fluent.dll (with .pdb and .xml) Showcase Application Samples (not for .NET 3.5) Foundation (Tabs, Groups, Contextual Tabs, Quick Access Toolbar, Backstage) Resizing (ribbon reducing & enlarging principles) Galleries (Gallery in ContextMenu, InRibbonGallery) MVVM (shows how to use this library with Model-View-ViewModel pattern) KeyTips ScreenTips Toolbars ColorGallery *Walkthrough (do...Magick.NET: Magick.NET 6.8.5.1001: Magick.NET compiled against ImageMagick 6.8.5.10. Breaking changes: - MagickNET.Initialize has been made obsolete because the ImageMagick files in the directory are no longer necessary. - MagickGeometry is no longer IDisposable. - Renamed dll's so they include the platform name. - Image profiles can now only be accessed and modified with ImageProfile classes. - Renamed DrawableBase to Drawable. - Removed Args part of PathArc/PathCurvetoArgs/PathQuadraticCurvetoArgs classes. The...Three-Dimensional Maneuver Gear for Minecraft: TDMG 1.1.0.0 for 1.5.2: CodePlex???(????????) ?????????(???1/4) ??????????? ?????????? ???????????(??????????) ??????????????????????? ↑????、?????????????????????(???????) ???、??????????、?????????????????????、????????1.5?????????? Shift+W(????)??????????????????10°、?10°(?????????)???New ProjectsAriana - .NET Userkit: Ariana Userkit is a library which will allow a file to persist after being executed. It can allow manipulating processes, registry keys, directories etc.Baidu Map: Baidu MapBTC Trader: BTC Trader is a tool for the automated and manual trading on BTC exchanges.Cafe Software Management: This is software for SokulChangix.Sql: Very, very simple ORM framework =)Composite WPF Extensions: Extensions to Composite Client Application Library for WPFCross Site Collection Search Configurator: A solution for SharePoint to allow you to share your site collection based search configuration between site collections in the same web application.CSS Extractor: Attempts to extract inline css styles from a HTML file and put them into a separate CSS fileCSS600Summer2013: This is a project for students enrolled in CSS 600 at University of Washington, Bothell campus.Easy Backup Application: Easy Backup Application - application for easy scheduled backup local or network folders.Easy Backup Windows Service: Easy Backup Windows Service - application for easy scheduled backup local or network folders.fangxue: huijiaGamelight: Gamelight is a 2D game library for Silverlight. It features 2D graphics manipulation to make the creation of games that don't adhere to traditional UI (such as sprite-based games) much easier. It also streamlines sound and input management. General Method: General MethodICE - Interface Communications Engine: ICE is an engine which makes it easy to create .NET plugins for running on servers for the purpose of communication between systems.LogWriterReader using Named pipe: LogWriterReader using Named pipeLu 6.2 Viewer: Tool for analysing LU62 strings. Visualisation of node lists in tree structure, it offers the possability to compare two lu62 strings in seperate windows and visualise the differences between the two segments selected. Fw 2.0 developed by Riccardo di Nuzzo (http://www.dinuzzo.it)Math.Net PowerShell: PowerShell environment for Math.Net Numerics library, defines a few cmdlets that allow to create and manipulate matrices using a straightforward syntax.mycode: my codeNFC#: NFCSharp is a project aimed at building a native C# support for NFC tag manipulation.NJquery: jquery???????????????Page Pro Image Viewer and Twain: Low level image viewer Proyecto Ferreteria "CristoRey": FirstRobótica e Automação: Sistema desenvolvido por Alessandro José Segura de Oliveira - MERodolpho Brock Projects: A MVC 'like' start application for MSVS2010 - Microsoft Visual Studio 2010 UIL - User Interface Layer : <UIB - User Interface Base> - GUI: Graphic User Interface - WEB: ASP.NET MVC BLL - Business Logic Layer : <BLB - Business Logic Base> - Only one core!!! DAL - Data Access Layer : <DAB - Data Access Base> - SQL Server - PostgreSQL ORM - Object-Relational Mapping <Object-Relational Base> - ADO.NET Entity FrameworkSilverlight Layouts: Silverlight Layouts is a project for controls that behave as content placeholders with pre-defined GUI layout for some of common scenarios: - frozen headers, - frozen columns, - cyrcle layouts etc.Simple Logging Façade for C++: Port for Simple Logging Façade for C++, with a Java equivalent known as slf4j. SQL Server Data Compare: * Compare the *data* in two databases record by record. * Generate *html compare results* with interactive interface. * Generate *T-SQL synchronization scripts*UserVisitLogsHelp: UserVisitLogsHelp is Open-source the log access records HttpModule extension Components .The component is developed with C#,it's a custom HttpModule component.V5Soft: webcome v5softvcseVBA - version controlled software engineering in VBA: Simplify distributed application development for Visual Basic for Applications with this Excel AddinVersionizer: Versionizer is a configuration management command-line tool developed using C# .NET for editing AssemblyInfo files of Microsoft .NET projects.WebsiteFilter: WebsiteFilter is an open source asp.net web site to access IP address filtering httpmodule components. Wordion: Wordion is a tool for foreign language learners to memorize words.????????: ????????-?????????，??@???? ????。1、????????????，2、??????????????（????，???????，“?? ??”），3、?????>??>>????5???，4、??"@?/?"?Excel??????@??，5、??“??@"，???????@ 。????QQ:6763745

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• Sharing Bandwidth and Prioritizing Realtime Traffic via HTB, Which Scenario Works Better?

  - by Mecki

  I would like to add some kind of traffic management to our Internet line. After reading a lot of documentation, I think HFSC is too complicated for me (I don't understand all the curves stuff, I'm afraid I will never get it right), CBQ is not recommend, and basically HTB is the way to go for most people. Our internal network has three "segments" and I'd like to share bandwidth more or less equally between those (at least in the beginning). Further I must prioritize traffic according to at least three kinds of traffic (realtime traffic, standard traffic, and bulk traffic). The bandwidth sharing is not as important as the fact that realtime traffic should always be treated as premium traffic whenever possible, but of course no other traffic class may starve either. The question is, what makes more sense and also guarantees better realtime throughput: Creating one class per segment, each having the same rate (priority doesn't matter for classes that are no leaves according to HTB developer) and each of these classes has three sub-classes (leaves) for the 3 priority levels (with different priorities and different rates). Having one class per priority level on top, each having a different rate (again priority won't matter) and each having 3 sub-classes, one per segment, whereas all 3 in the realtime class have highest prio, lowest prio in the bulk class, and so on. I'll try to make this more clear with the following ASCII art image: Case 1: root --+--> Segment A | +--> High Prio | +--> Normal Prio | +--> Low Prio | +--> Segment B | +--> High Prio | +--> Normal Prio | +--> Low Prio | +--> Segment C +--> High Prio +--> Normal Prio +--> Low Prio Case 2: root --+--> High Prio | +--> Segment A | +--> Segment B | +--> Segment C | +--> Normal Prio | +--> Segment A | +--> Segment B | +--> Segment C | +--> Low Prio +--> Segment A +--> Segment B +--> Segment C Case 1 Seems like the way most people would do it, but unless I don't read the HTB implementation details correctly, Case 2 may offer better prioritizing. The HTB manual says, that if a class has hit its rate, it may borrow from its parent and when borrowing, classes with higher priority always get bandwidth offered first. However, it also says that classes having bandwidth available on a lower tree-level are always preferred to those on a higher tree level, regardless of priority. Let's assume the following situation: Segment C is not sending any traffic. Segment A is only sending realtime traffic, as fast as it can (enough to saturate the link alone) and Segment B is only sending bulk traffic, as fast as it can (again, enough to saturate the full link alone). What will happen? Case 1: Segment A-High Prio and Segment B-Low Prio both have packets to send, since A-High Prio has the higher priority, it will always be scheduled first, till it hits its rate. Now it tries to borrow from Segment A, but since Segment A is on a higher level and Segment B-Low Prio has not yet hit its rate, this class is now served first, till it also hits the rate and wants to borrow from Segment B. Once both have hit their rates, both are on the same level again and now Segment A-High Prio is going to win again, until it hits the rate of Segment A. Now it tries to borrow from root (which has plenty of traffic spare, as Segment C is not using any of its guaranteed traffic), but again, it has to wait for Segment B-Low Prio to also reach the root level. Once that happens, priority is taken into account again and this time Segment A-High Prio will get all the bandwidth left over from Segment C. Case 2: High Prio-Segment A and Low Prio-Segment B both have packets to send, again High Prio-Segment A is going to win as it has the higher priority. Once it hits its rate, it tries to borrow from High Prio, which has bandwidth spare, but being on a higher level, it has to wait for Low Prio-Segment B again to also hit its rate. Once both have hit their rate and both have to borrow, High Prio-Segment A will win again until it hits the rate of the High Prio class. Once that happens, it tries to borrow from root, which has again plenty of bandwidth left (all bandwidth of Normal Prio is unused at the moment), but it has to wait again until Low Prio-Segment B hits the rate limit of the Low Prio class and also tries to borrow from root. Finally both classes try to borrow from root, priority is taken into account, and High Prio-Segment A gets all bandwidth root has left over. Both cases seem sub-optimal, as either way realtime traffic sometimes has to wait for bulk traffic, even though there is plenty of bandwidth left it could borrow. However, in case 2 it seems like the realtime traffic has to wait less than in case 1, since it only has to wait till the bulk traffic rate is hit, which is most likely less than the rate of a whole segment (and in case 1 that is the rate it has to wait for). Or am I totally wrong here? I thought about even simpler setups, using a priority qdisc. But priority queues have the big problem that they cause starvation if they are not somehow limited. Starvation is not acceptable. Of course one can put a TBF (Token Bucket Filter) into each priority class to limit the rate and thus avoid starvation, but when doing so, a single priority class cannot saturate the link on its own any longer, even if all other priority classes are empty, the TBF will prevent that from happening. And this is also sub-optimal, since why wouldn't a class get 100% of the line's bandwidth if no other class needs any of it at the moment? Any comments or ideas regarding this setup? It seems so hard to do using standard tc qdiscs. As a programmer it was such an easy task if I could simply write my own scheduler (which I'm not allowed to do).

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• Installing Oracle 11gR2 on RHEL 6.2

  - by Chris

  Hello all I'm having some difficulty installing Oracle 11gR2 on RHEL 6.2 I have compiled a giant list of every single step I have taken so far I installed RHEL 6.2 on VMWARE it did it's easy install automatically I Selected 4gb of memory Selected max size of 80Gb Selected 2 processors Sorry for the bad styling copy paste isn't working correctly The version of oracle i downloaded is Linux x86-64 11.2.0.1 I am installing this on a local machine NOT a remote machine I followed the following documentation http://docs.oracle.com/cd/E11882_01/install.112/e24326/toc.htm I bolded the steps which I was least sure about from my research Easy installed with RHEL 6.2 for VMWARE Registered with red hat so I can get updates Reinstalled vmware-tools by pressing enter at every choice Sudo yum update at the end something about GPG key selected y then y Checked Memory Requirements grep MemTotal /proc/meminfo MemTotal: 3921368 kb uname -m x86_64 grep SwapTotal /proc/meminfo SwapTotal: 6160376 kb free total used free shared buffers cached Mem: 3921368 2032012 1889356 0 76216 1533268 -/+ buffers/cache: 422528 3498840 Swap: 6160376 0 6160376 df -h /dev/shm Filesystem Size Used Avail Use% Mounted on tmpfs 1.9G 276K 1.9G 1% /dev/shm df -h /tmp Filesystem Size Used Avail Use% Mounted on /dev/sda2 73G 2.7G 67G 4% / df -h Filesystem Size Used Avail Use% Mounted on /dev/sda2 73G 2.7G 67G 4% / tmpfs 1.9G 276K 1.9G 1% /dev/shm /dev/sda1 291M 58M 219M 21% /boot All looked fine to me except maybe for swap? Software Requirements cat /proc/version Linux version 2.6.32-220.el6.x86_64 ([email protected]) (gcc version 4.4.5 20110214 (Red Hat 4.4.5-6) (GCC) ) #1 SMP Wed Nov 9 08:03:13 EST 2011 uname -r 2.6.32-220.el6.x86_64 (same as above but whatever) According to the tutorial should be On Red Hat Enterprise Linux 6 2.6.32-71.el6.x86_64 or later These are the versions of software I have installed binutils-2.20.51.0.2-5.28.el6.x86_64 compat-libcap1-1.10-1.x86_64 compat-libstdc++-33-3.2.3-69.el6.x86_64 compat-libstdc++-33.i686 0:3.2.3-69.el6 gcc-4.4.6-3.el6.x86_64 gcc-c++.x86_64 0:4.4.6-3.el6 glibc-2.12-1.47.el6_2.12.x86_64 glibc-2.12-1.47.el6_2.12.i686 glibc-devel-2.12-1.47.el6_2.12.x86_64 glibc-devel.i686 0:2.12-1.47.el6_2.12 ksh.x86_64 0:20100621-12.el6_2.1 libgcc-4.4.6-3.el6.x86_64 libgcc-4.4.6-3.el6.i686 libstdc++-4.4.6-3.el6.x86_64 libstdc++.i686 0:4.4.6-3.el6 libstdc++-devel.i686 0:4.4.6-3.el6 libstdc++-devel-4.4.6-3.el6.x86_64 libaio-0.3.107-10.el6.x86_64 libaio-0.3.107-10.el6.i686 libaio-devel-0.3.107-10.el6.x86_64 libaio-devel-0.3.107-10.el6.i686 make-3.81-19.el6.x86_64 sysstat-9.0.4-18.el6.x86_64 unixODBC-2.2.14-11.el6.x86_64 unixODBC-devel-2.2.14-11.el6.x86_64 unixODBC-devel-2.2.14-11.el6.i686 unixODBC-2.2.14-11.el6.i686 8. Probably screwed up here or step 9 /usr/sbin/groupadd oinstall /usr/sbin/groupadd dba(not sure why this isn't in the tutorial) /usr/sbin/useradd -g oinstall -G dba oracle passwd oracle /sbin/sysctl -a | grep sem Xkernel.sem = 250 32000 32 128 /sbin/sysctl -a | grep shm kernel.shmmax = 68719476736 kernel.shmall = 4294967296 kernel.shmmni = 4096 vm.hugetlb_shm_group = 0 /sbin/sysctl -a | grep file-max Xfs.file-max = 384629 /sbin/sysctl -a | grep ip_local_port_range Xnet.ipv4.ip_local_port_range = 32768 61000 /sbin/sysctl -a | grep rmem_default Xnet.core.rmem_default = 124928 /sbin/sysctl -a | grep rmem_max Xnet.core.rmem_max = 131071 /sbin/sysctl -a | grep wmem_max Xnet.core.wmem_max = 131071 /sbin/sysctl -a | grep wmem_default Xnet.core.wmem_default = 124928 Here is my sysctl.conf file I only added the items that were bigger: Kernel sysctl configuration file for Red Hat Linux # For binary values, 0 is disabled, 1 is enabled. See sysctl(8) and sysctl.conf(5) for more details. Controls IP packet forwarding net.ipv4.ip_forward = 0 Controls source route verification net.ipv4.conf.default.rp_filter = 1 Do not accept source routing net.ipv4.conf.default.accept_source_route = 0 Controls the System Request debugging functionality of the kernel kernel.sysrq = 0 Controls whether core dumps will append the PID to the core filename. Useful for debugging multi-threaded applications. kernel.core_uses_pid = 1 Controls the use of TCP syncookies net.ipv4.tcp_syncookies = 1 Disable netfilter on bridges. net.bridge.bridge-nf-call-ip6tables = 0 net.bridge.bridge-nf-call-iptables = 0 net.bridge.bridge-nf-call-arptables = 0 Controls the maximum size of a message, in bytes kernel.msgmnb = 65536 Controls the default maxmimum size of a mesage queue kernel.msgmax = 65536 Controls the maximum shared segment size, in bytes kernel.shmmax = 68719476736 Controls the maximum number of shared memory segments, in pages kernel.shmall = 4294967296 fs.aio-max-nr = 1048576 fs.file-max = 6815744 kernel.sem = 250 32000 100 128 net.ipv4.ip_local_port_range = 9000 65500 net.core.rmem_default = 262144 net.core.rmem_max = 4194304 net.core.wmem_default = 262144 net.core.wmem_max = 1048576 /sbin/sysctl -p net.ipv4.ip_forward = 0 net.ipv4.conf.default.rp_filter = 1 net.ipv4.conf.default.accept_source_route = 0 kernel.sysrq = 0 kernel.core_uses_pid = 1 net.ipv4.tcp_syncookies = 1 error: "net.bridge.bridge-nf-call-ip6tables" is an unknown key error: "net.bridge.bridge-nf-call-iptables" is an unknown key error: "net.bridge.bridge-nf-call-arptables" is an unknown key kernel.msgmnb = 65536 kernel.msgmax = 65536 kernel.shmmax = 68719476736 kernel.shmall = 4294967296 fs.aio-max-nr = 1048576 fs.file-max = 6815744 kernel.sem = 250 32000 100 128 net.ipv4.ip_local_port_range = 9000 65500 net.core.rmem_default = 262144 net.core.rmem_max = 4194304 net.core.wmem_default = 262144 net.core.wmem_max = 1048576 su - oracle ulimit -Sn 1024 ulimit -Hn 1024 ulimit -Su 1024 ulimit -Hu 30482 ulimit -Su 1024 ulimit -Ss 10240 ulimit -Hs unlimited su - nano /etc/security/limits.conf *added to the end of the file * oracle soft nproc 2047 oracle hard nproc 16384 oracle soft nofile 1024 oracle hard nofile 65536 oracle soft stack 10240 exit exit su - mkdir -p /app/ chown -R oracle:oinstall /app/ chmod -R 775 /app/ 9. THIS IS PROBABLY WHERE I MESSED UP I then exited out of the root account so now I'm back in my account chris then I su - oracle echo $SHELL /bin/bash umask 0022 (so it should be set already to what is neccesary) Also from what I have read I do not need to set the DISPLAY variable because I'm installing this on the localhost I then opened the .bash_profile of the oracle and changed it to the following .bash_profile Get the aliases and functions if [ -f ~/.bashrc ]; then . ~/.bashrc fi User specific environment and startup programs PATH=$PATH:$HOME/bin; export PATH ORACLE_BASE=/app/oracle ORACLE_SID=orcl export ORACLE_BASE ORACLE_SID I then shutdown the virtual machine shared my desktop folder from my windows 7 then turned back on the virtual machine logged in as chris opened up a terminal then: su - for some reason the shared folder didn't appear so I reinstalled vmware tools again and restarted then same as before su - cp -R linux_oracle/database /db; chown -R oracle:oinstall /db; chmod -R 775 /db; ll /db drwxrwxr-x. 8 oracle oinstall 4096 Jun 5 06:20 database exit su - oracle cd /db/database ./runInstaller AND FINALLY THE INFAMOUS JAVA:132 ERROR MESSAGE Starting Oracle Universal Installer... Checking Temp space: must be greater than 80 MB. Actual 65646 MB Passed Checking swap space: must be greater than 150 MB. Actual 6015 MB Passed Checking monitor: must be configured to display at least 256 colors. Actual 16777216 Passed Preparing to launch Oracle Universal Installer from /tmp/OraInstall2012-06-05_06-47-12AM. Please wait ...[oracle@localhost database]$ Exception in thread "main" java.lang.UnsatisfiedLinkError: /tmp/OraInstall2012-06-05_06-47-12AM/jdk/jre/lib/i386/xawt/libmawt.so: libXext.so.6: cannot open shared object file: No such file or directory at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1751) at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1647) at java.lang.Runtime.load0(Runtime.java:769) at java.lang.System.load(System.java:968) at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1751) at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1668) at java.lang.Runtime.loadLibrary0(Runtime.java:822) at java.lang.System.loadLibrary(System.java:993) at sun.security.action.LoadLibraryAction.run(LoadLibraryAction.java:50) at java.security.AccessController.doPrivileged(Native Method) at java.awt.Toolkit.loadLibraries(Toolkit.java:1509) at java.awt.Toolkit.(Toolkit.java:1530) at com.jgoodies.looks.LookUtils.isLowResolution(Unknown Source) at com.jgoodies.looks.LookUtils.(Unknown Source) at com.jgoodies.looks.plastic.PlasticLookAndFeel.(PlasticLookAndFeel.java:122) at java.lang.Class.forName0(Native Method) at java.lang.Class.forName(Class.java:242) at javax.swing.SwingUtilities.loadSystemClass(SwingUtilities.java:1783) at javax.swing.UIManager.setLookAndFeel(UIManager.java:480) at oracle.install.commons.util.Application.startup(Application.java:758) at oracle.install.commons.flow.FlowApplication.startup(FlowApplication.java:164) at oracle.install.commons.flow.FlowApplication.startup(FlowApplication.java:181) at oracle.install.commons.base.driver.common.Installer.startup(Installer.java:265) at oracle.install.ivw.db.driver.DBInstaller.startup(DBInstaller.java:114) at oracle.install.ivw.db.driver.DBInstaller.main(DBInstaller.java:132)

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• Toorcon 15 (2013)

  - by danx

  The Toorcon gang (senior staff): h1kari (founder), nfiltr8, and Geo Introduction to Toorcon 15 (2013) A Tale of One Software Bypass of MS Windows 8 Secure Boot Breaching SSL, One Byte at a Time Running at 99%: Surviving an Application DoS Security Response in the Age of Mass Customized Attacks x86 Rewriting: Defeating RoP and other Shinanighans Clowntown Express: interesting bugs and running a bug bounty program Active Fingerprinting of Encrypted VPNs Making Attacks Go Backwards Mask Your Checksums—The Gorry Details Adventures with weird machines thirty years after "Reflections on Trusting Trust" Introduction to Toorcon 15 (2013) Toorcon 15 is the 15th annual security conference held in San Diego. I've attended about a third of them and blogged about previous conferences I attended here starting in 2003. As always, I've only summarized the talks I attended and interested me enough to write about them. Be aware that I may have misrepresented the speaker's remarks and that they are not my remarks or opinion, or those of my employer, so don't quote me or them. Those seeking further details may contact the speakers directly or use The Google. For some talks, I have a URL for further information. A Tale of One Software Bypass of MS Windows 8 Secure Boot Andrew Furtak and Oleksandr Bazhaniuk Yuri Bulygin, Oleksandr ("Alex") Bazhaniuk, and (not present) Andrew Furtak Yuri and Alex talked about UEFI and Bootkits and bypassing MS Windows 8 Secure Boot, with vendor recommendations. They previously gave this talk at the BlackHat 2013 conference. MS Windows 8 Secure Boot Overview UEFI (Unified Extensible Firmware Interface) is interface between hardware and OS. UEFI is processor and architecture independent. Malware can replace bootloader (bootx64.efi, bootmgfw.efi). Once replaced can modify kernel. Trivial to replace bootloader. Today many legacy bootkits—UEFI replaces them most of them. MS Windows 8 Secure Boot verifies everything you load, either through signatures or hashes. UEFI firmware relies on secure update (with signed update). You would think Secure Boot would rely on ROM (such as used for phones0, but you can't do that for PCs—PCs use writable memory with signatures DXE core verifies the UEFI boat loader(s) OS Loader (winload.efi, winresume.efi) verifies the OS kernel A chain of trust is established with a root key (Platform Key, PK), which is a cert belonging to the platform vendor. Key Exchange Keys (KEKs) verify an "authorized" database (db), and "forbidden" database (dbx). X.509 certs with SHA-1/SHA-256 hashes. Keys are stored in non-volatile (NV) flash-based NVRAM. Boot Services (BS) allow adding/deleting keys (can't be accessed once OS starts—which uses Run-Time (RT)). Root cert uses RSA-2048 public keys and PKCS#7 format signatures. SecureBoot — enable disable image signature checks SetupMode — update keys, self-signed keys, and secure boot variables CustomMode — allows updating keys Secure Boot policy settings are: always execute, never execute, allow execute on security violation, defer execute on security violation, deny execute on security violation, query user on security violation Attacking MS Windows 8 Secure Boot Secure Boot does NOT protect from physical access. Can disable from console. Each BIOS vendor implements Secure Boot differently. There are several platform and BIOS vendors. It becomes a "zoo" of implementations—which can be taken advantage of. Secure Boot is secure only when all vendors implement it correctly. Allow only UEFI firmware signed updates protect UEFI firmware from direct modification in flash memory protect FW update components program SPI controller securely protect secure boot policy settings in nvram protect runtime api disable compatibility support module which allows unsigned legacy Can corrupt the Platform Key (PK) EFI root certificate variable in SPI flash. If PK is not found, FW enters setup mode wich secure boot turned off. Can also exploit TPM in a similar manner. One is not supposed to be able to directly modify the PK in SPI flash from the OS though. But they found a bug that they can exploit from User Mode (undisclosed) and demoed the exploit. It loaded and ran their own bootkit. The exploit requires a reboot. Multiple vendors are vulnerable. They will disclose this exploit to vendors in the future. Recommendations: allow only signed updates protect UEFI fw in ROM protect EFI variable store in ROM Breaching SSL, One Byte at a Time Yoel Gluck and Angelo Prado Angelo Prado and Yoel Gluck, Salesforce.com CRIME is software that performs a "compression oracle attack." This is possible because the SSL protocol doesn't hide length, and because SSL compresses the header. CRIME requests with every possible character and measures the ciphertext length. Look for the plaintext which compresses the most and looks for the cookie one byte-at-a-time. SSL Compression uses LZ77 to reduce redundancy. Huffman coding replaces common byte sequences with shorter codes. US CERT thinks the SSL compression problem is fixed, but it isn't. They convinced CERT that it wasn't fixed and they issued a CVE. BREACH, breachattrack.com BREACH exploits the SSL response body (Accept-Encoding response, Content-Encoding). It takes advantage of the fact that the response is not compressed. BREACH uses gzip and needs fairly "stable" pages that are static for ~30 seconds. It needs attacker-supplied content (say from a web form or added to a URL parameter). BREACH listens to a session's requests and responses, then inserts extra requests and responses. Eventually, BREACH guesses a session's secret key. Can use compression to guess contents one byte at-a-time. For example, "Supersecret SupersecreX" (a wrong guess) compresses 10 bytes, and "Supersecret Supersecret" (a correct guess) compresses 11 bytes, so it can find each character by guessing every character. To start the guess, BREACH needs at least three known initial characters in the response sequence. Compression length then "leaks" information. Some roadblocks include no winners (all guesses wrong) or too many winners (multiple possibilities that compress the same). The solutions include: lookahead (guess 2 or 3 characters at-a-time instead of 1 character). Expensive rollback to last known conflict check compression ratio can brute-force first 3 "bootstrap" characters, if needed (expensive) block ciphers hide exact plain text length. Solution is to align response in advance to block size Mitigations length: use variable padding secrets: dynamic CSRF tokens per request secret: change over time separate secret to input-less servlets Future work eiter understand DEFLATE/GZIP HTTPS extensions Running at 99%: Surviving an Application DoS Ryan Huber Ryan Huber, Risk I/O Ryan first discussed various ways to do a denial of service (DoS) attack against web services. One usual method is to find a slow web page and do several wgets. Or download large files. Apache is not well suited at handling a large number of connections, but one can put something in front of it Can use Apache alternatives, such as nginx How to identify malicious hosts short, sudden web requests user-agent is obvious (curl, python) same url requested repeatedly no web page referer (not normal) hidden links. hide a link and see if a bot gets it restricted access if not your geo IP (unless the website is global) missing common headers in request regular timing first seen IP at beginning of attack count requests per hosts (usually a very large number) Use of captcha can mitigate attacks, but you'll lose a lot of genuine users. Bouncer, goo.gl/c2vyEc and www.github.com/rawdigits/Bouncer Bouncer is software written by Ryan in netflow. Bouncer has a small, unobtrusive footprint and detects DoS attempts. It closes blacklisted sockets immediately (not nice about it, no proper close connection). Aggregator collects requests and controls your web proxies. Need NTP on the front end web servers for clean data for use by bouncer. Bouncer is also useful for a popularity storm ("Slashdotting") and scraper storms. Future features: gzip collection data, documentation, consumer library, multitask, logging destroyed connections. Takeaways: DoS mitigation is easier with a complete picture Bouncer designed to make it easier to detect and defend DoS—not a complete cure Security Response in the Age of Mass Customized Attacks Peleus Uhley and Karthik Raman Peleus Uhley and Karthik Raman, Adobe ASSET, blogs.adobe.com/asset/ Peleus and Karthik talked about response to mass-customized exploits. Attackers behave much like a business. "Mass customization" refers to concept discussed in the book Future Perfect by Stan Davis of Harvard Business School. Mass customization is differentiating a product for an individual customer, but at a mass production price. For example, the same individual with a debit card receives basically the same customized ATM experience around the world. Or designing your own PC from commodity parts. Exploit kits are another example of mass customization. The kits support multiple browsers and plugins, allows new modules. Exploit kits are cheap and customizable. Organized gangs use exploit kits. A group at Berkeley looked at 77,000 malicious websites (Grier et al., "Manufacturing Compromise: The Emergence of Exploit-as-a-Service", 2012). They found 10,000 distinct binaries among them, but derived from only a dozen or so exploit kits. Characteristics of Mass Malware: potent, resilient, relatively low cost Technical characteristics: multiple OS, multipe payloads, multiple scenarios, multiple languages, obfuscation Response time for 0-day exploits has gone down from ~40 days 5 years ago to about ~10 days now. So the drive with malware is towards mass customized exploits, to avoid detection There's plenty of evicence that exploit development has Project Manager bureaucracy. They infer from the malware edicts to: support all versions of reader support all versions of windows support all versions of flash support all browsers write large complex, difficult to main code (8750 lines of JavaScript for example Exploits have "loose coupling" of multipe versions of software (adobe), OS, and browser. This allows specific attacks against specific versions of multiple pieces of software. Also allows exploits of more obscure software/OS/browsers and obscure versions. Gave examples of exploits that exploited 2, 3, 6, or 14 separate bugs. However, these complete exploits are more likely to be buggy or fragile in themselves and easier to defeat. Future research includes normalizing malware and Javascript. Conclusion: The coming trend is that mass-malware with mass zero-day attacks will result in mass customization of attacks. x86 Rewriting: Defeating RoP and other Shinanighans Richard Wartell Richard Wartell The attack vector we are addressing here is: First some malware causes a buffer overflow. The malware has no program access, but input access and buffer overflow code onto stack Later the stack became non-executable. The workaround malware used was to write a bogus return address to the stack jumping to malware Later came ASLR (Address Space Layout Randomization) to randomize memory layout and make addresses non-deterministic. The workaround malware used was to jump t existing code segments in the program that can be used in bad ways "RoP" is Return-oriented Programming attacks. RoP attacks use your own code and write return address on stack to (existing) expoitable code found in program ("gadgets"). Pinkie Pie was paid $60K last year for a RoP attack. One solution is using anti-RoP compilers that compile source code with NO return instructions. ASLR does not randomize address space, just "gadgets". IPR/ILR ("Instruction Location Randomization") randomizes each instruction with a virtual machine. Richard's goal was to randomize a binary with no source code access. He created "STIR" (Self-Transofrming Instruction Relocation). STIR disassembles binary and operates on "basic blocks" of code. The STIR disassembler is conservative in what to disassemble. Each basic block is moved to a random location in memory. Next, STIR writes new code sections with copies of "basic blocks" of code in randomized locations. The old code is copied and rewritten with jumps to new code. the original code sections in the file is marked non-executible. STIR has better entropy than ASLR in location of code. Makes brute force attacks much harder. STIR runs on MS Windows (PEM) and Linux (ELF). It eliminated 99.96% or more "gadgets" (i.e., moved the address). Overhead usually 5-10% on MS Windows, about 1.5-4% on Linux (but some code actually runs faster!). The unique thing about STIR is it requires no source access and the modified binary fully works! Current work is to rewrite code to enforce security policies. For example, don't create a *.{exe,msi,bat} file. Or don't connect to the network after reading from the disk. Clowntown Express: interesting bugs and running a bug bounty program Collin Greene Collin Greene, Facebook Collin talked about Facebook's bug bounty program. Background at FB: FB has good security frameworks, such as security teams, external audits, and cc'ing on diffs. But there's lots of "deep, dark, forgotten" parts of legacy FB code. Collin gave several examples of bountied bugs. Some bounty submissions were on software purchased from a third-party (but bounty claimers don't know and don't care). We use security questions, as does everyone else, but they are basically insecure (often easily discoverable). Collin didn't expect many bugs from the bounty program, but they ended getting 20+ good bugs in first 24 hours and good submissions continue to come in. Bug bounties bring people in with different perspectives, and are paid only for success. Bug bounty is a better use of a fixed amount of time and money versus just code review or static code analysis. The Bounty program started July 2011 and paid out $1.5 million to date. 14% of the submissions have been high priority problems that needed to be fixed immediately. The best bugs come from a small % of submitters (as with everything else)—the top paid submitters are paid 6 figures a year. Spammers like to backstab competitors. The youngest sumitter was 13. Some submitters have been hired. Bug bounties also allows to see bugs that were missed by tools or reviews, allowing improvement in the process. Bug bounties might not work for traditional software companies where the product has release cycle or is not on Internet. Active Fingerprinting of Encrypted VPNs Anna Shubina Anna Shubina, Dartmouth Institute for Security, Technology, and Society (I missed the start of her talk because another track went overtime. But I have the DVD of the talk, so I'll expand later) IPsec leaves fingerprints. Using netcat, one can easily visually distinguish various crypto chaining modes just from packet timing on a chart (example, DES-CBC versus AES-CBC) One can tell a lot about VPNs just from ping roundtrips (such as what router is used) Delayed packets are not informative about a network, especially if far away from the network More needed to explore about how TCP works in real life with respect to timing Making Attacks Go Backwards Fuzzynop FuzzyNop, Mandiant This talk is not about threat attribution (finding who), product solutions, politics, or sales pitches. But who are making these malware threats? It's not a single person or group—they have diverse skill levels. There's a lot of fat-fingered fumblers out there. Always look for low-hanging fruit first: "hiding" malware in the temp, recycle, or root directories creation of unnamed scheduled tasks obvious names of files and syscalls ("ClearEventLog") uncleared event logs. Clearing event log in itself, and time of clearing, is a red flag and good first clue to look for on a suspect system Reverse engineering is hard. Disassembler use takes practice and skill. A popular tool is IDA Pro, but it takes multiple interactive iterations to get a clean disassembly. Key loggers are used a lot in targeted attacks. They are typically custom code or built in a backdoor. A big tip-off is that non-printable characters need to be printed out (such as "[Ctrl]" "[RightShift]") or time stamp printf strings. Look for these in files. Presence is not proof they are used. Absence is not proof they are not used. Java exploits. Can parse jar file with idxparser.py and decomile Java file. Java typially used to target tech companies. Backdoors are the main persistence mechanism (provided externally) for malware. Also malware typically needs command and control. Application of Artificial Intelligence in Ad-Hoc Static Code Analysis John Ashaman John Ashaman, Security Innovation Initially John tried to analyze open source files with open source static analysis tools, but these showed thousands of false positives. Also tried using grep, but tis fails to find anything even mildly complex. So next John decided to write his own tool. His approach was to first generate a call graph then analyze the graph. However, the problem is that making a call graph is really hard. For example, one problem is "evil" coding techniques, such as passing function pointer. First the tool generated an Abstract Syntax Tree (AST) with the nodes created from method declarations and edges created from method use. Then the tool generated a control flow graph with the goal to find a path through the AST (a maze) from source to sink. The algorithm is to look at adjacent nodes to see if any are "scary" (a vulnerability), using heuristics for search order. The tool, called "Scat" (Static Code Analysis Tool), currently looks for C# vulnerabilities and some simple PHP. Later, he plans to add more PHP, then JSP and Java. For more information see his posts in Security Innovation blog and NRefactory on GitHub. Mask Your Checksums—The Gorry Details Eric (XlogicX) Davisson Eric (XlogicX) Davisson Sometimes in emailing or posting TCP/IP packets to analyze problems, you may want to mask the IP address. But to do this correctly, you need to mask the checksum too, or you'll leak information about the IP. Problem reports found in stackoverflow.com, sans.org, and pastebin.org are usually not masked, but a few companies do care. If only the IP is masked, the IP may be guessed from checksum (that is, it leaks data). Other parts of packet may leak more data about the IP. TCP and IP checksums both refer to the same data, so can get more bits of information out of using both checksums than just using one checksum. Also, one can usually determine the OS from the TTL field and ports in a packet header. If we get hundreds of possible results (16x each masked nibble that is unknown), one can do other things to narrow the results, such as look at packet contents for domain or geo information. With hundreds of results, can import as CSV format into a spreadsheet. Can corelate with geo data and see where each possibility is located. Eric then demoed a real email report with a masked IP packet attached. Was able to find the exact IP address, given the geo and university of the sender. Point is if you're going to mask a packet, do it right. Eric wouldn't usually bother, but do it correctly if at all, to not create a false impression of security. Adventures with weird machines thirty years after "Reflections on Trusting Trust" Sergey Bratus Sergey Bratus, Dartmouth College (and Julian Bangert and Rebecca Shapiro, not present) "Reflections on Trusting Trust" refers to Ken Thompson's classic 1984 paper. "You can't trust code that you did not totally create yourself." There's invisible links in the chain-of-trust, such as "well-installed microcode bugs" or in the compiler, and other planted bugs. Thompson showed how a compiler can introduce and propagate bugs in unmodified source. But suppose if there's no bugs and you trust the author, can you trust the code? Hell No! There's too many factors—it's Babylonian in nature. Why not? Well, Input is not well-defined/recognized (code's assumptions about "checked" input will be violated (bug/vunerabiliy). For example, HTML is recursive, but Regex checking is not recursive. Input well-formed but so complex there's no telling what it does For example, ELF file parsing is complex and has multiple ways of parsing. Input is seen differently by different pieces of program or toolchain Any Input is a program input executes on input handlers (drives state changes & transitions) only a well-defined execution model can be trusted (regex/DFA, PDA, CFG) Input handler either is a "recognizer" for the inputs as a well-defined language (see langsec.org) or it's a "virtual machine" for inputs to drive into pwn-age ELF ABI (UNIX/Linux executible file format) case study. Problems can arise from these steps (without planting bugs): compiler linker loader ld.so/rtld relocator DWARF (debugger info) exceptions The problem is you can't really automatically analyze code (it's the "halting problem" and undecidable). Only solution is to freeze code and sign it. But you can't freeze everything! Can't freeze ASLR or loading—must have tables and metadata. Any sufficiently complex input data is the same as VM byte code Example, ELF relocation entries + dynamic symbols == a Turing Complete Machine (TM). @bxsays created a Turing machine in Linux from relocation data (not code) in an ELF file. For more information, see Rebecca "bx" Shapiro's presentation from last year's Toorcon, "Programming Weird Machines with ELF Metadata" @bxsays did same thing with Mach-O bytecode Or a DWARF exception handling data .eh_frame + glibc == Turning Machine X86 MMU (IDT, GDT, TSS): used address translation to create a Turning Machine. Page handler reads and writes (on page fault) memory. Uses a page table, which can be used as Turning Machine byte code. Example on Github using this TM that will fly a glider across the screen Next Sergey talked about "Parser Differentials". That having one input format, but two parsers, will create confusion and opportunity for exploitation. For example, CSRs are parsed during creation by cert requestor and again by another parser at the CA. Another example is ELF—several parsers in OS tool chain, which are all different. Can have two different Program Headers (PHDRs) because ld.so parses multiple PHDRs. The second PHDR can completely transform the executable. This is described in paper in the first issue of International Journal of PoC. Conclusions trusting computers not only about bugs! Bugs are part of a problem, but no by far all of it complex data formats means bugs no "chain of trust" in Babylon! (that is, with parser differentials) we need to squeeze complexity out of data until data stops being "code equivalent" Further information See and langsec.org. USENIX WOOT 2013 (Workshop on Offensive Technologies) for "weird machines" papers and videos.

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• SSL / HTTP / No Response to Curl

  - by Alex McHale

  I am trying to send commands to a SOAP service, and getting nothing in reply. The SOAP service is at a completely separate site from either server I am testing with. I have written a dummy script with the SOAP XML embedded. When I run it at my local site, on any of three machines -- OSX, Ubuntu, or CentOS 5.3 -- it completes successfully with a good response. I then sent the script to our public host at Slicehost, where I fail to get the response back from the SOAP service. It accepts the TCP socket and proceeds with the SSL handshake. I do not however receive any valid HTTP response. This is the case whether I use my script or curl on the command line. I have rewritten the script using SOAP4R, Net::HTTP and Curb. All of which work at my local site, none of which work at the Slicehost site. I have tried to assemble the CentOS box as closely to match my Slicehost server as possible. I rebuilt the Slice to be a stock CentOS 5.3 and stock CentOS 5.4 with the same results. When I look at a tcpdump of the bad sessions on Slicehost, I see my script or curl send the XML to the remote server, and nothing comes back. When I look at the tcpdump at my local site, I see the response just fine. I have entirely disabled iptables on the Slice. Does anyone have any ideas what could be causing these results? Please let me know what additional information I can furnish. Thank you! Below is a wire trace of a sample session. The IP that starts with 173 is my server while the IP that starts with 12 is the SOAP server's. No. Time Source Destination Protocol Info 1 0.000000 173.45.x.x 12.36.x.x TCP 36872 > https [SYN] Seq=0 Win=5840 Len=0 MSS=1460 TSV=137633469 TSER=0 WS=6 Frame 1 (74 bytes on wire, 74 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 0, Len: 0 No. Time Source Destination Protocol Info 2 0.040000 12.36.x.x 173.45.x.x TCP https > 36872 [SYN, ACK] Seq=0 Ack=1 Win=8760 Len=0 MSS=1460 Frame 2 (62 bytes on wire, 62 bytes captured) Ethernet II, Src: Dell_fb:49:a1 (00:21:9b:fb:49:a1), Dst: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6) Internet Protocol, Src: 12.36.x.x (12.36.x.x), Dst: 173.45.x.x (173.45.x.x) Transmission Control Protocol, Src Port: https (443), Dst Port: 36872 (36872), Seq: 0, Ack: 1, Len: 0 No. Time Source Destination Protocol Info 3 0.040000 173.45.x.x 12.36.x.x TCP 36872 > https [ACK] Seq=1 Ack=1 Win=5840 Len=0 Frame 3 (54 bytes on wire, 54 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 1, Ack: 1, Len: 0 No. Time Source Destination Protocol Info 4 0.050000 173.45.x.x 12.36.x.x SSLv2 Client Hello Frame 4 (156 bytes on wire, 156 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 1, Ack: 1, Len: 102 Secure Socket Layer No. Time Source Destination Protocol Info 5 0.130000 12.36.x.x 173.45.x.x TCP [TCP segment of a reassembled PDU] Frame 5 (1434 bytes on wire, 1434 bytes captured) Ethernet II, Src: Dell_fb:49:a1 (00:21:9b:fb:49:a1), Dst: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6) Internet Protocol, Src: 12.36.x.x (12.36.x.x), Dst: 173.45.x.x (173.45.x.x) Transmission Control Protocol, Src Port: https (443), Dst Port: 36872 (36872), Seq: 1, Ack: 103, Len: 1380 Secure Socket Layer No. Time Source Destination Protocol Info 6 0.130000 173.45.x.x 12.36.x.x TCP 36872 > https [ACK] Seq=103 Ack=1381 Win=8280 Len=0 Frame 6 (54 bytes on wire, 54 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 103, Ack: 1381, Len: 0 No. Time Source Destination Protocol Info 7 0.130000 12.36.x.x 173.45.x.x TLSv1 Server Hello, Certificate, Server Hello Done Frame 7 (1280 bytes on wire, 1280 bytes captured) Ethernet II, Src: Dell_fb:49:a1 (00:21:9b:fb:49:a1), Dst: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6) Internet Protocol, Src: 12.36.x.x (12.36.x.x), Dst: 173.45.x.x (173.45.x.x) Transmission Control Protocol, Src Port: https (443), Dst Port: 36872 (36872), Seq: 1381, Ack: 103, Len: 1226 [Reassembled TCP Segments (2606 bytes): #5(1380), #7(1226)] Secure Socket Layer No. Time Source Destination Protocol Info 8 0.130000 173.45.x.x 12.36.x.x TCP 36872 > https [ACK] Seq=103 Ack=2607 Win=11040 Len=0 Frame 8 (54 bytes on wire, 54 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 103, Ack: 2607, Len: 0 No. Time Source Destination Protocol Info 9 0.130000 173.45.x.x 12.36.x.x TLSv1 Client Key Exchange, Change Cipher Spec, Encrypted Handshake Message Frame 9 (236 bytes on wire, 236 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 103, Ack: 2607, Len: 182 Secure Socket Layer No. Time Source Destination Protocol Info 10 0.190000 12.36.x.x 173.45.x.x TLSv1 Change Cipher Spec, Encrypted Handshake Message Frame 10 (97 bytes on wire, 97 bytes captured) Ethernet II, Src: Dell_fb:49:a1 (00:21:9b:fb:49:a1), Dst: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6) Internet Protocol, Src: 12.36.x.x (12.36.x.x), Dst: 173.45.x.x (173.45.x.x) Transmission Control Protocol, Src Port: https (443), Dst Port: 36872 (36872), Seq: 2607, Ack: 285, Len: 43 Secure Socket Layer No. Time Source Destination Protocol Info 11 0.190000 173.45.x.x 12.36.x.x TLSv1 Application Data Frame 11 (347 bytes on wire, 347 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 285, Ack: 2650, Len: 293 Secure Socket Layer No. Time Source Destination Protocol Info 12 0.190000 173.45.x.x 12.36.x.x TCP [TCP segment of a reassembled PDU] Frame 12 (1514 bytes on wire, 1514 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 578, Ack: 2650, Len: 1460 Secure Socket Layer No. Time Source Destination Protocol Info 13 0.450000 12.36.x.x 173.45.x.x TCP https > 36872 [ACK] Seq=2650 Ack=578 Win=64958 Len=0 Frame 13 (54 bytes on wire, 54 bytes captured) Ethernet II, Src: Dell_fb:49:a1 (00:21:9b:fb:49:a1), Dst: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6) Internet Protocol, Src: 12.36.x.x (12.36.x.x), Dst: 173.45.x.x (173.45.x.x) Transmission Control Protocol, Src Port: https (443), Dst Port: 36872 (36872), Seq: 2650, Ack: 578, Len: 0 No. Time Source Destination Protocol Info 14 0.450000 173.45.x.x 12.36.x.x TCP [TCP segment of a reassembled PDU] Frame 14 (206 bytes on wire, 206 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 2038, Ack: 2650, Len: 152 No. Time Source Destination Protocol Info 15 0.510000 12.36.x.x 173.45.x.x TCP [TCP Dup ACK 13#1] https > 36872 [ACK] Seq=2650 Ack=578 Win=64958 Len=0 Frame 15 (54 bytes on wire, 54 bytes captured) Ethernet II, Src: Dell_fb:49:a1 (00:21:9b:fb:49:a1), Dst: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6) Internet Protocol, Src: 12.36.x.x (12.36.x.x), Dst: 173.45.x.x (173.45.x.x) Transmission Control Protocol, Src Port: https (443), Dst Port: 36872 (36872), Seq: 2650, Ack: 578, Len: 0 No. Time Source Destination Protocol Info 16 0.850000 173.45.x.x 12.36.x.x TCP [TCP Retransmission] [TCP segment of a reassembled PDU] Frame 16 (1514 bytes on wire, 1514 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 578, Ack: 2650, Len: 1460 Secure Socket Layer No. Time Source Destination Protocol Info 17 1.650000 173.45.x.x 12.36.x.x TCP [TCP Retransmission] [TCP segment of a reassembled PDU] Frame 17 (1514 bytes on wire, 1514 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 578, Ack: 2650, Len: 1460 Secure Socket Layer No. Time Source Destination Protocol Info 18 3.250000 173.45.x.x 12.36.x.x TCP [TCP Retransmission] [TCP segment of a reassembled PDU] Frame 18 (1514 bytes on wire, 1514 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 578, Ack: 2650, Len: 1460 Secure Socket Layer No. Time Source Destination Protocol Info 19 6.450000 173.45.x.x 12.36.x.x TCP [TCP Retransmission] [TCP segment of a reassembled PDU] Frame 19 (1514 bytes on wire, 1514 bytes captured) Ethernet II, Src: 40:40:17:3a:f4:e6 (40:40:17:3a:f4:e6), Dst: Dell_fb:49:a1 (00:21:9b:fb:49:a1) Internet Protocol, Src: 173.45.x.x (173.45.x.x), Dst: 12.36.x.x (12.36.x.x) Transmission Control Protocol, Src Port: 36872 (36872), Dst Port: https (443), Seq: 578, Ack: 2650, Len: 1460 Secure Socket Layer

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• How to tune down the Hyperic built-in postgresql database for a small setup

  - by Svish

  We are testing out Hyperic 4.5.1 in a quite small environment for now. Currently there are just 1-5 agents and there probably won't be any more than 10-15. When I run ps ax there are 20(!) postgres processes running. For a small setup like this, that can't be necessary, can it? I'm a software developer and don't have much experience with setting up servers and such though, so don't really know. Either way, what settings are appropriate for a small Hyperic setup like this? Current, default and untouched configuration file, hqdb/data/postgresql.conf: # ----------------------------- # PostgreSQL configuration file # ----------------------------- # # This file consists of lines of the form: # # name = value # # (The '=' is optional.) White space may be used. Comments are introduced # with '#' anywhere on a line. The complete list of option names and # allowed values can be found in the PostgreSQL documentation. The # commented-out settings shown in this file represent the default values. # # Please note that re-commenting a setting is NOT sufficient to revert it # to the default value, unless you restart the server. # # Any option can also be given as a command line switch to the server, # e.g., 'postgres -c log_connections=on'. Some options can be changed at # run-time with the 'SET' SQL command. # # This file is read on server startup and when the server receives a # SIGHUP. If you edit the file on a running system, you have to SIGHUP the # server for the changes to take effect, or use "pg_ctl reload". Some # settings, which are marked below, require a server shutdown and restart # to take effect. # # Memory units: kB = kilobytes MB = megabytes GB = gigabytes # Time units: ms = milliseconds s = seconds min = minutes h = hours d = days #--------------------------------------------------------------------------- # FILE LOCATIONS #--------------------------------------------------------------------------- # The default values of these variables are driven from the -D command line # switch or PGDATA environment variable, represented here as ConfigDir. #data_directory = 'ConfigDir' # use data in another directory # (change requires restart) #hba_file = 'ConfigDir/pg_hba.conf' # host-based authentication file # (change requires restart) #ident_file = 'ConfigDir/pg_ident.conf' # ident configuration file # (change requires restart) # If external_pid_file is not explicitly set, no extra PID file is written. #external_pid_file = '(none)' # write an extra PID file # (change requires restart) #--------------------------------------------------------------------------- # CONNECTIONS AND AUTHENTICATION #--------------------------------------------------------------------------- # - Connection Settings - #listen_addresses = 'localhost' # what IP address(es) to listen on; # comma-separated list of addresses; # defaults to 'localhost', '*' = all # (change requires restart) port = 9432 # (change requires restart) max_connections = 100 # (change requires restart) # Note: increasing max_connections costs ~400 bytes of shared memory per # connection slot, plus lock space (see max_locks_per_transaction). You # might also need to raise shared_buffers to support more connections. #superuser_reserved_connections = 3 # (change requires restart) #unix_socket_directory = '' # (change requires restart) #unix_socket_group = '' # (change requires restart) #unix_socket_permissions = 0777 # octal # (change requires restart) #bonjour_name = '' # defaults to the computer name # (change requires restart) # - Security & Authentication - #authentication_timeout = 1min # 1s-600s #ssl = off # (change requires restart) #password_encryption = on #db_user_namespace = off # Kerberos #krb_server_keyfile = '' # (change requires restart) #krb_srvname = 'postgres' # (change requires restart) #krb_server_hostname = '' # empty string matches any keytab entry # (change requires restart) #krb_caseins_users = off # (change requires restart) # - TCP Keepalives - # see 'man 7 tcp' for details #tcp_keepalives_idle = 0 # TCP_KEEPIDLE, in seconds; # 0 selects the system default #tcp_keepalives_interval = 0 # TCP_KEEPINTVL, in seconds; # 0 selects the system default #tcp_keepalives_count = 0 # TCP_KEEPCNT; # 0 selects the system default #--------------------------------------------------------------------------- # RESOURCE USAGE (except WAL) #--------------------------------------------------------------------------- # - Memory - shared_buffers = 64MB # min 128kB or max_connections*16kB # (change requires restart) #temp_buffers = 8MB # min 800kB #max_prepared_transactions = 5 # can be 0 or more # (change requires restart) # Note: increasing max_prepared_transactions costs ~600 bytes of shared memory # per transaction slot, plus lock space (see max_locks_per_transaction). work_mem = 2MB # min 64kB maintenance_work_mem = 32MB # min 1MB #max_stack_depth = 2MB # min 100kB # - Free Space Map - max_fsm_pages = 204800 # min max_fsm_relations*16, 6 bytes each # (change requires restart) #max_fsm_relations = 1000 # min 100, ~70 bytes each # (change requires restart) # - Kernel Resource Usage - #max_files_per_process = 1000 # min 25 # (change requires restart) #shared_preload_libraries = '' # (change requires restart) # - Cost-Based Vacuum Delay - #vacuum_cost_delay = 0 # 0-1000 milliseconds #vacuum_cost_page_hit = 1 # 0-10000 credits #vacuum_cost_page_miss = 10 # 0-10000 credits #vacuum_cost_page_dirty = 20 # 0-10000 credits #vacuum_cost_limit = 200 # 0-10000 credits # - Background writer - #bgwriter_delay = 200ms # 10-10000ms between rounds #bgwriter_lru_percent = 1.0 # 0-100% of LRU buffers scanned/round #bgwriter_lru_maxpages = 5 # 0-1000 buffers max written/round #bgwriter_all_percent = 0.333 # 0-100% of all buffers scanned/round #bgwriter_all_maxpages = 5 # 0-1000 buffers max written/round #--------------------------------------------------------------------------- # WRITE AHEAD LOG #--------------------------------------------------------------------------- # - Settings - fsync = on # turns forced synchronization on or off #wal_sync_method = fsync # the default is the first option # supported by the operating system: # open_datasync # fdatasync # fsync # fsync_writethrough # open_sync #full_page_writes = on # recover from partial page writes #wal_buffers = 64kB # min 32kB # (change requires restart) commit_delay = 100000 # range 0-100000, in microseconds #commit_siblings = 5 # range 1-1000 # - Checkpoints - checkpoint_segments = 10 # in logfile segments, min 1, 16MB each #checkpoint_timeout = 5min # range 30s-1h #checkpoint_warning = 30s # 0 is off # - Archiving - #archive_command = '' # command to use to archive a logfile segment #archive_timeout = 0 # force a logfile segment switch after this # many seconds; 0 is off #--------------------------------------------------------------------------- # QUERY TUNING #--------------------------------------------------------------------------- # - Planner Method Configuration - #enable_bitmapscan = on #enable_hashagg = on #enable_hashjoin = on #enable_indexscan = on #enable_mergejoin = on #enable_nestloop = on #enable_seqscan = on #enable_sort = on #enable_tidscan = on # - Planner Cost Constants - #seq_page_cost = 1.0 # measured on an arbitrary scale #random_page_cost = 4.0 # same scale as above #cpu_tuple_cost = 0.01 # same scale as above #cpu_index_tuple_cost = 0.005 # same scale as above #cpu_operator_cost = 0.0025 # same scale as above #effective_cache_size = 128MB # - Genetic Query Optimizer - #geqo = on #geqo_threshold = 12 #geqo_effort = 5 # range 1-10 #geqo_pool_size = 0 # selects default based on effort #geqo_generations = 0 # selects default based on effort #geqo_selection_bias = 2.0 # range 1.5-2.0 # - Other Planner Options - #default_statistics_target = 10 # range 1-1000 #constraint_exclusion = off #from_collapse_limit = 8 #join_collapse_limit = 8 # 1 disables collapsing of explicit # JOINs #--------------------------------------------------------------------------- # ERROR REPORTING AND LOGGING #--------------------------------------------------------------------------- # - Where to Log - log_destination = 'stderr' # Valid values are combinations of # stderr, syslog and eventlog, # depending on platform. # This is used when logging to stderr: redirect_stderr = on # Enable capturing of stderr into log # files # (change requires restart) # These are only used if redirect_stderr is on: log_directory = '../../logs' # Directory where log files are written # Can be absolute or relative to PGDATA log_filename = 'hqdb-%Y-%m-%d.log' # Log file name pattern. # Can include strftime() escapes #log_truncate_on_rotation = off # If on, any existing log file of the same # name as the new log file will be # truncated rather than appended to. But # such truncation only occurs on # time-driven rotation, not on restarts # or size-driven rotation. Default is # off, meaning append to existing files # in all cases. log_rotation_age = 1d # Automatic rotation of logfiles will # happen after that time. 0 to # disable. #log_rotation_size = 10MB # Automatic rotation of logfiles will # happen after that much log # output. 0 to disable. # These are relevant when logging to syslog: #syslog_facility = 'LOCAL0' #syslog_ident = 'postgres' # - When to Log - #client_min_messages = notice # Values, in order of decreasing detail: # debug5 # debug4 # debug3 # debug2 # debug1 # log # notice # warning # error #log_min_messages = notice # Values, in order of decreasing detail: # debug5 # debug4 # debug3 # debug2 # debug1 # info # notice # warning # error # log # fatal # panic #log_error_verbosity = default # terse, default, or verbose messages #log_min_error_statement = error # Values in order of increasing severity: # debug5 # debug4 # debug3 # debug2 # debug1 # info # notice # warning # error # fatal # panic (effectively off) log_min_duration_statement = 10000 # -1 is disabled, 0 logs all statements # and their durations. #silent_mode = off # DO NOT USE without syslog or # redirect_stderr # (change requires restart) # - What to Log - #debug_print_parse = off #debug_print_rewritten = off #debug_print_plan = off #debug_pretty_print = off #log_connections = off #log_disconnections = off #log_duration = off #log_line_prefix = '' # Special values: # %u = user name # %d = database name # %r = remote host and port # %h = remote host # %p = PID # %t = timestamp (no milliseconds) # %m = timestamp with milliseconds # %i = command tag # %c = session id # %l = session line number # %s = session start timestamp # %x = transaction id # %q = stop here in non-session # processes # %% = '%' # e.g. '<%u%%%d> ' #log_statement = 'none' # none, ddl, mod, all #log_hostname = off #--------------------------------------------------------------------------- # RUNTIME STATISTICS #--------------------------------------------------------------------------- # - Query/Index Statistics Collector - #stats_command_string = on #update_process_title = on stats_start_collector = on # needed for block or row stats # (change requires restart) stats_block_level = on stats_row_level = on stats_reset_on_server_start = off # (change requires restart) # - Statistics Monitoring - #log_parser_stats = off #log_planner_stats = off #log_executor_stats = off #log_statement_stats = off #--------------------------------------------------------------------------- # AUTOVACUUM PARAMETERS #--------------------------------------------------------------------------- #autovacuum = off # enable autovacuum subprocess? # 'on' requires stats_start_collector # and stats_row_level to also be on #autovacuum_naptime = 1min # time between autovacuum runs #autovacuum_vacuum_threshold = 500 # min # of tuple updates before # vacuum #autovacuum_analyze_threshold = 250 # min # of tuple updates before # analyze #autovacuum_vacuum_scale_factor = 0.2 # fraction of rel size before # vacuum #autovacuum_analyze_scale_factor = 0.1 # fraction of rel size before # analyze #autovacuum_freeze_max_age = 200000000 # maximum XID age before forced vacuum # (change requires restart) #autovacuum_vacuum_cost_delay = -1 # default vacuum cost delay for # autovacuum, -1 means use # vacuum_cost_delay #autovacuum_vacuum_cost_limit = -1 # default vacuum cost limit for # autovacuum, -1 means use # vacuum_cost_limit #--------------------------------------------------------------------------- # CLIENT CONNECTION DEFAULTS #--------------------------------------------------------------------------- # - Statement Behavior - #search_path = '"$user",public' # schema names #default_tablespace = '' # a tablespace name, '' uses # the default #check_function_bodies = on #default_transaction_isolation = 'read committed' #default_transaction_read_only = off #statement_timeout = 0 # 0 is disabled #vacuum_freeze_min_age = 100000000 # - Locale and Formatting - datestyle = 'iso, mdy' #timezone = unknown # actually, defaults to TZ # environment setting #timezone_abbreviations = 'Default' # select the set of available timezone # abbreviations. Currently, there are # Default # Australia # India # However you can also create your own # file in share/timezonesets/. #extra_float_digits = 0 # min -15, max 2 #client_encoding = sql_ascii # actually, defaults to database # encoding # These settings are initialized by initdb -- they might be changed lc_messages = 'C' # locale for system error message # strings lc_monetary = 'C' # locale for monetary formatting lc_numeric = 'C' # locale for number formatting lc_time = 'C' # locale for time formatting # - Other Defaults - #explain_pretty_print = on #dynamic_library_path = '$libdir' #local_preload_libraries = '' #--------------------------------------------------------------------------- # LOCK MANAGEMENT #--------------------------------------------------------------------------- #deadlock_timeout = 1s #max_locks_per_transaction = 64 # min 10 # (change requires restart) # Note: each lock table slot uses ~270 bytes of shared memory, and there are # max_locks_per_transaction * (max_connections + max_prepared_transactions) # lock table slots. #--------------------------------------------------------------------------- # VERSION/PLATFORM COMPATIBILITY #--------------------------------------------------------------------------- # - Previous Postgres Versions - #add_missing_from = off #array_nulls = on #backslash_quote = safe_encoding # on, off, or safe_encoding #default_with_oids = off #escape_string_warning = on #standard_conforming_strings = off #regex_flavor = advanced # advanced, extended, or basic #sql_inheritance = on # - Other Platforms & Clients - #transform_null_equals = off #--------------------------------------------------------------------------- # CUSTOMIZED OPTIONS #--------------------------------------------------------------------------- #custom_variable_classes = '' # list of custom variable class names SELECT * FROM pg_stat_activity; datid | datname | procpid | usesysid | usename | current_query | waiting | query_start | backend_start | client_addr | client_port -------+---------+---------+----------+---------+---------------------------------+---------+-------------------------------+-------------------------------+-------------+------------- 16384 | hqdb | 3267 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:20.036781+01 | 2011-02-08 15:51:20.02413+01 | 127.0.0.1 | 47892 16384 | hqdb | 3268 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:20.050994+01 | 2011-02-08 15:51:20.047393+01 | 127.0.0.1 | 47893 16384 | hqdb | 3269 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:20.056661+01 | 2011-02-08 15:51:20.053201+01 | 127.0.0.1 | 47894 16384 | hqdb | 3271 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:20.062351+01 | 2011-02-08 15:51:20.058822+01 | 127.0.0.1 | 47895 16384 | hqdb | 3272 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:20.068328+01 | 2011-02-08 15:51:20.064517+01 | 127.0.0.1 | 47896 16384 | hqdb | 3273 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:20.07444+01 | 2011-02-08 15:51:20.070755+01 | 127.0.0.1 | 47897 16384 | hqdb | 3274 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:20.080941+01 | 2011-02-08 15:51:20.076983+01 | 127.0.0.1 | 47898 16384 | hqdb | 3275 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:20.08741+01 | 2011-02-08 15:51:20.083697+01 | 127.0.0.1 | 47899 16384 | hqdb | 3276 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:20.093597+01 | 2011-02-08 15:51:20.089977+01 | 127.0.0.1 | 47900 16384 | hqdb | 3277 | 10 | hqadmin | <IDLE> in transaction | f | 2011-02-08 15:51:20.133974+01 | 2011-02-08 15:51:20.096149+01 | 127.0.0.1 | 47901 16384 | hqdb | 3308 | 10 | hqadmin | <IDLE> | f | 2011-02-09 10:49:27.402197+01 | 2011-02-08 15:51:29.826321+01 | 127.0.0.1 | 47902 16384 | hqdb | 3309 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:55.572395+01 | 2011-02-08 15:51:29.865243+01 | 127.0.0.1 | 47903 16384 | hqdb | 3310 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:55.586273+01 | 2011-02-08 15:51:29.874346+01 | 127.0.0.1 | 47904 16384 | hqdb | 3311 | 10 | hqadmin | <IDLE> | f | 2011-02-09 10:10:03.024088+01 | 2011-02-08 15:51:29.883598+01 | 127.0.0.1 | 47905 16384 | hqdb | 3312 | 10 | hqadmin | <IDLE> in transaction | f | 2011-02-08 15:51:35.804457+01 | 2011-02-08 15:51:29.892925+01 | 127.0.0.1 | 47906 16384 | hqdb | 3418 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:55.580207+01 | 2011-02-08 15:51:55.56911+01 | 127.0.0.1 | 47910 16384 | hqdb | 3419 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:55.59781+01 | 2011-02-08 15:51:55.588609+01 | 127.0.0.1 | 47911 16384 | hqdb | 3422 | 10 | hqadmin | <IDLE> | f | 2011-02-09 10:10:02.668836+01 | 2011-02-08 15:51:55.603076+01 | 127.0.0.1 | 47914 16384 | hqdb | 3421 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:55.770427+01 | 2011-02-08 15:51:55.603086+01 | 127.0.0.1 | 47913 16384 | hqdb | 3420 | 10 | hqadmin | <IDLE> | f | 2011-02-08 15:51:55.680785+01 | 2011-02-08 15:51:55.637058+01 | 127.0.0.1 | 47912 16384 | hqdb | 18233 | 10 | hqadmin | SELECT * FROM pg_stat_activity; | f | 2011-02-09 10:49:29.688949+01 | 2011-02-09 10:48:13.031475+01 | | -1 (21 rows)

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• FreeBSD 8.1 unstable network connection

  - by frankcheong

  I have three FreeBSD 8.1 running on three different hardware and therefore consist of different network adapter as well (bce, bge and igb). I found that the network connection is kind of unstable which I have tried to scp some 10MB file and found that I cannot always get the files completed successfully. I have further checked with my network admin and he claim that the problem is being caused by the network driver which cannot support the load whereby he tried to ping using huge packet size (around 15k) and my server will drop packet consistently at a regular interval. I found that this statement may not be valid since the three server is using three different network drive and it would be quite impossible that the same problem is being caused by three different network adapter and thus different network driver. Since then I have tried to tune up the performance by playing around with the /etc/sysctl.conf figures with no luck. kern.ipc.somaxconn=1024 kern.ipc.shmall=3276800 kern.ipc.shmmax=1638400000 # Security net.inet.ip.redirect=0 net.inet.ip.sourceroute=0 net.inet.ip.accept_sourceroute=0 net.inet.icmp.maskrepl=0 net.inet.icmp.log_redirect=0 net.inet.icmp.drop_redirect=1 net.inet.tcp.drop_synfin=1 # Security net.inet.udp.blackhole=1 net.inet.tcp.blackhole=2 # Required by pf net.inet.ip.forwarding=1 #Network Performance Tuning kern.ipc.maxsockbuf=16777216 net.inet.tcp.rfc1323=1 net.inet.tcp.sendbuf_max=16777216 net.inet.tcp.recvbuf_max=16777216 # Setting specifically for 1 or even 10Gbps network net.local.stream.sendspace=262144 net.local.stream.recvspace=262144 net.inet.tcp.local_slowstart_flightsize=10 net.inet.tcp.nolocaltimewait=1 net.inet.tcp.mssdflt=1460 net.inet.tcp.sendbuf_auto=1 net.inet.tcp.sendbuf_inc=16384 net.inet.tcp.recvbuf_auto=1 net.inet.tcp.recvbuf_inc=524288 net.inet.tcp.sendspace=262144 net.inet.tcp.recvspace=262144 net.inet.udp.recvspace=262144 kern.ipc.maxsockbuf=16777216 kern.ipc.nmbclusters=32768 net.inet.tcp.delayed_ack=1 net.inet.tcp.delacktime=100 net.inet.tcp.slowstart_flightsize=179 net.inet.tcp.inflight.enable=1 net.inet.tcp.inflight.min=6144 # Reduce the cache size of slow start connection net.inet.tcp.hostcache.expire=1 Our network admin also claim that they see quite a lot of network up and down from their cisco switch log while I cannot find any up down message inside the dmesg. Have further checked the netstat -s but dont have concrete idea. tcp: 133695291 packets sent 39408539 data packets (3358837321 bytes) 61868 data packets (89472844 bytes) retransmitted 24 data packets unnecessarily retransmitted 0 resends initiated by MTU discovery 50756141 ack-only packets (2148 delayed) 0 URG only packets 0 window probe packets 4372385 window update packets 39781869 control packets 134898031 packets received 72339403 acks (for 3357601899 bytes) 190712 duplicate acks 0 acks for unsent data 59339201 packets (3647021974 bytes) received in-sequence 114 completely duplicate packets (135202 bytes) 27 old duplicate packets 0 packets with some dup. data (0 bytes duped) 42090 out-of-order packets (60817889 bytes) 0 packets (0 bytes) of data after window 0 window probes 3953896 window update packets 64181 packets received after close 0 discarded for bad checksums 0 discarded for bad header offset fields 0 discarded because packet too short 45192 discarded due to memory problems 19945391 connection requests 1323420 connection accepts 0 bad connection attempts 0 listen queue overflows 0 ignored RSTs in the windows 21133581 connections established (including accepts) 21268724 connections closed (including 32737 drops) 207874 connections updated cached RTT on close 207874 connections updated cached RTT variance on close 132439 connections updated cached ssthresh on close 42392 embryonic connections dropped 72339338 segments updated rtt (of 69477829 attempts) 390871 retransmit timeouts 0 connections dropped by rexmit timeout 0 persist timeouts 0 connections dropped by persist timeout 0 Connections (fin_wait_2) dropped because of timeout 13990 keepalive timeouts 2 keepalive probes sent 13988 connections dropped by keepalive 173044 correct ACK header predictions 36947371 correct data packet header predictions 1323420 syncache entries added 0 retransmitted 0 dupsyn 0 dropped 1323420 completed 0 bucket overflow 0 cache overflow 0 reset 0 stale 0 aborted 0 badack 0 unreach 0 zone failures 1323420 cookies sent 0 cookies received 1864 SACK recovery episodes 18005 segment rexmits in SACK recovery episodes 26066896 byte rexmits in SACK recovery episodes 147327 SACK options (SACK blocks) received 87473 SACK options (SACK blocks) sent 0 SACK scoreboard overflow 0 packets with ECN CE bit set 0 packets with ECN ECT(0) bit set 0 packets with ECN ECT(1) bit set 0 successful ECN handshakes 0 times ECN reduced the congestion window udp: 5141258 datagrams received 0 with incomplete header 0 with bad data length field 0 with bad checksum 1 with no checksum 0 dropped due to no socket 129616 broadcast/multicast datagrams undelivered 0 dropped due to full socket buffers 0 not for hashed pcb 5011642 delivered 5016050 datagrams output 0 times multicast source filter matched sctp: 0 input packets 0 datagrams 0 packets that had data 0 input SACK chunks 0 input DATA chunks 0 duplicate DATA chunks 0 input HB chunks 0 HB-ACK chunks 0 input ECNE chunks 0 input AUTH chunks 0 chunks missing AUTH 0 invalid HMAC ids received 0 invalid secret ids received 0 auth failed 0 fast path receives all one chunk 0 fast path multi-part data 0 output packets 0 output SACKs 0 output DATA chunks 0 retransmitted DATA chunks 0 fast retransmitted DATA chunks 0 FR's that happened more than once to same chunk 0 intput HB chunks 0 output ECNE chunks 0 output AUTH chunks 0 ip_output error counter Packet drop statistics: 0 from middle box 0 from end host 0 with data 0 non-data, non-endhost 0 non-endhost, bandwidth rep only 0 not enough for chunk header 0 not enough data to confirm 0 where process_chunk_drop said break 0 failed to find TSN 0 attempt reverse TSN lookup 0 e-host confirms zero-rwnd 0 midbox confirms no space 0 data did not match TSN 0 TSN's marked for Fast Retran Timeouts: 0 iterator timers fired 0 T3 data time outs 0 window probe (T3) timers fired 0 INIT timers fired 0 sack timers fired 0 shutdown timers fired 0 heartbeat timers fired 0 a cookie timeout fired 0 an endpoint changed its cookiesecret 0 PMTU timers fired 0 shutdown ack timers fired 0 shutdown guard timers fired 0 stream reset timers fired 0 early FR timers fired 0 an asconf timer fired 0 auto close timer fired 0 asoc free timers expired 0 inp free timers expired 0 packet shorter than header 0 checksum error 0 no endpoint for port 0 bad v-tag 0 bad SID 0 no memory 0 number of multiple FR in a RTT window 0 RFC813 allowed sending 0 RFC813 does not allow sending 0 times max burst prohibited sending 0 look ahead tells us no memory in interface 0 numbers of window probes sent 0 times an output error to clamp down on next user send 0 times sctp_senderrors were caused from a user 0 number of in data drops due to chunk limit reached 0 number of in data drops due to rwnd limit reached 0 times a ECN reduced the cwnd 0 used express lookup via vtag 0 collision in express lookup 0 times the sender ran dry of user data on primary 0 same for above 0 sacks the slow way 0 window update only sacks sent 0 sends with sinfo_flags !=0 0 unordered sends 0 sends with EOF flag set 0 sends with ABORT flag set 0 times protocol drain called 0 times we did a protocol drain 0 times recv was called with peek 0 cached chunks used 0 cached stream oq's used 0 unread messages abandonded by close 0 send burst avoidance, already max burst inflight to net 0 send cwnd full avoidance, already max burst inflight to net 0 number of map array over-runs via fwd-tsn's ip: 137814085 total packets received 0 bad header checksums 0 with size smaller than minimum 0 with data size < data length 0 with ip length > max ip packet size 0 with header length < data size 0 with data length < header length 0 with bad options 0 with incorrect version number 1200 fragments received 0 fragments dropped (dup or out of space) 0 fragments dropped after timeout 300 packets reassembled ok 137813009 packets for this host 530 packets for unknown/unsupported protocol 0 packets forwarded (0 packets fast forwarded) 61 packets not forwardable 0 packets received for unknown multicast group 0 redirects sent 137234598 packets sent from this host 0 packets sent with fabricated ip header 685307 output packets dropped due to no bufs, etc. 52 output packets discarded due to no route 300 output datagrams fragmented 1200 fragments created 0 datagrams that can't be fragmented 0 tunneling packets that can't find gif 0 datagrams with bad address in header icmp: 0 calls to icmp_error 0 errors not generated in response to an icmp message Output histogram: echo reply: 305 0 messages with bad code fields 0 messages less than the minimum length 0 messages with bad checksum 0 messages with bad length 0 multicast echo requests ignored 0 multicast timestamp requests ignored Input histogram: destination unreachable: 530 echo: 305 305 message responses generated 0 invalid return addresses 0 no return routes ICMP address mask responses are disabled igmp: 0 messages received 0 messages received with too few bytes 0 messages received with wrong TTL 0 messages received with bad checksum 0 V1/V2 membership queries received 0 V3 membership queries received 0 membership queries received with invalid field(s) 0 general queries received 0 group queries received 0 group-source queries received 0 group-source queries dropped 0 membership reports received 0 membership reports received with invalid field(s) 0 membership reports received for groups to which we belong 0 V3 reports received without Router Alert 0 membership reports sent arp: 376748 ARP requests sent 3207 ARP replies sent 245245 ARP requests received 80845 ARP replies received 326090 ARP packets received 267712 total packets dropped due to no ARP entry 108876 ARP entrys timed out 0 Duplicate IPs seen ip6: 2226633 total packets received 0 with size smaller than minimum 0 with data size < data length 0 with bad options 0 with incorrect version number 0 fragments received 0 fragments dropped (dup or out of space) 0 fragments dropped after timeout 0 fragments that exceeded limit 0 packets reassembled ok 2226633 packets for this host 0 packets forwarded 0 packets not forwardable 0 redirects sent 2226633 packets sent from this host 0 packets sent with fabricated ip header 0 output packets dropped due to no bufs, etc. 8 output packets discarded due to no route 0 output datagrams fragmented 0 fragments created 0 datagrams that can't be fragmented 0 packets that violated scope rules 0 multicast packets which we don't join Input histogram: UDP: 2226633 Mbuf statistics: 962679 one mbuf 1263954 one ext mbuf 0 two or more ext mbuf 0 packets whose headers are not continuous 0 tunneling packets that can't find gif 0 packets discarded because of too many headers 0 failures of source address selection Source addresses selection rule applied: icmp6: 0 calls to icmp6_error 0 errors not generated in response to an icmp6 message 0 errors not generated because of rate limitation 0 messages with bad code fields 0 messages < minimum length 0 bad checksums 0 messages with bad length Histogram of error messages to be generated: 0 no route 0 administratively prohibited 0 beyond scope 0 address unreachable 0 port unreachable 0 packet too big 0 time exceed transit 0 time exceed reassembly 0 erroneous header field 0 unrecognized next header 0 unrecognized option 0 redirect 0 unknown 0 message responses generated 0 messages with too many ND options 0 messages with bad ND options 0 bad neighbor solicitation messages 0 bad neighbor advertisement messages 0 bad router solicitation messages 0 bad router advertisement messages 0 bad redirect messages 0 path MTU changes rip6: 0 messages received 0 checksum calculations on inbound 0 messages with bad checksum 0 messages dropped due to no socket 0 multicast messages dropped due to no socket 0 messages dropped due to full socket buffers 0 delivered 0 datagrams output netstat -m 516/5124/5640 mbufs in use (current/cache/total) 512/1634/2146/32768 mbuf clusters in use (current/cache/total/max) 512/1536 mbuf+clusters out of packet secondary zone in use (current/cache) 0/1303/1303/12800 4k (page size) jumbo clusters in use (current/cache/total/max) 0/0/0/6400 9k jumbo clusters in use (current/cache/total/max) 0/0/0/3200 16k jumbo clusters in use (current/cache/total/max) 1153K/9761K/10914K bytes allocated to network (current/cache/total) 0/0/0 requests for mbufs denied (mbufs/clusters/mbuf+clusters) 0/0/0 requests for jumbo clusters denied (4k/9k/16k) 0/8/6656 sfbufs in use (current/peak/max) 0 requests for sfbufs denied 0 requests for sfbufs delayed 0 requests for I/O initiated by sendfile 0 calls to protocol drain routines Anyone got an idea what might be the possible cause?

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• An Introduction to ASP.NET Web API

  - by Rick Strahl

  Microsoft recently released ASP.NET MVC 4.0 and .NET 4.5 and along with it, the brand spanking new ASP.NET Web API. Web API is an exciting new addition to the ASP.NET stack that provides a new, well-designed HTTP framework for creating REST and AJAX APIs (API is Microsoft’s new jargon for a service, in case you’re wondering). Although Web API ships and installs with ASP.NET MVC 4, you can use Web API functionality in any ASP.NET project, including WebForms, WebPages and MVC or just a Web API by itself. And you can also self-host Web API in your own applications from Console, Desktop or Service applications. If you're interested in a high level overview on what ASP.NET Web API is and how it fits into the ASP.NET stack you can check out my previous post: Where does ASP.NET Web API fit? In the following article, I'll focus on a practical, by example introduction to ASP.NET Web API. All the code discussed in this article is available in GitHub: https://github.com/RickStrahl/AspNetWebApiArticle [republished from my Code Magazine Article and updated for RTM release of ASP.NET Web API] Getting Started To start I’ll create a new empty ASP.NET application to demonstrate that Web API can work with any kind of ASP.NET project. Although you can create a new project based on the ASP.NET MVC/Web API template to quickly get up and running, I’ll take you through the manual setup process, because one common use case is to add Web API functionality to an existing ASP.NET application. This process describes the steps needed to hook up Web API to any ASP.NET 4.0 application. Start by creating an ASP.NET Empty Project. Then create a new folder in the project called Controllers. Add a Web API Controller Class Once you have any kind of ASP.NET project open, you can add a Web API Controller class to it. Web API Controllers are very similar to MVC Controller classes, but they work in any kind of project. Add a new item to this folder by using the Add New Item option in Visual Studio and choose Web API Controller Class, as shown in Figure 1. Figure 1: This is how you create a new Controller Class in Visual Studio   Make sure that the name of the controller class includes Controller at the end of it, which is required in order for Web API routing to find it. Here, the name for the class is AlbumApiController. For this example, I’ll use a Music Album model to demonstrate basic behavior of Web API. The model consists of albums and related songs where an album has properties like Name, Artist and YearReleased and a list of songs with a SongName and SongLength as well as an AlbumId that links it to the album. You can find the code for the model (and the rest of these samples) on Github. To add the file manually, create a new folder called Model, and add a new class Album.cs and copy the code into it. There’s a static AlbumData class with a static CreateSampleAlbumData() method that creates a short list of albums on a static .Current that I’ll use for the examples. Before we look at what goes into the controller class though, let’s hook up routing so we can access this new controller. Hooking up Routing in Global.asax To start, I need to perform the one required configuration task in order for Web API to work: I need to configure routing to the controller. Like MVC, Web API uses routing to provide clean, extension-less URLs to controller methods. Using an extension method to ASP.NET’s static RouteTable class, you can use the MapHttpRoute() (in the System.Web.Http namespace) method to hook-up the routing during Application_Start in global.asax.cs shown in Listing 1.using System; using System.Web.Routing; using System.Web.Http; namespace AspNetWebApi { public class Global : System.Web.HttpApplication { protected void Application_Start(object sender, EventArgs e) { RouteTable.Routes.MapHttpRoute( name: "AlbumVerbs", routeTemplate: "albums/{title}", defaults: new { symbol = RouteParameter.Optional, controller="AlbumApi" } ); } } } This route configures Web API to direct URLs that start with an albums folder to the AlbumApiController class. Routing in ASP.NET is used to create extensionless URLs and allows you to map segments of the URL to specific Route Value parameters. A route parameter, with a name inside curly brackets like {name}, is mapped to parameters on the controller methods. Route parameters can be optional, and there are two special route parameters – controller and action – that determine the controller to call and the method to activate respectively. HTTP Verb Routing Routing in Web API can route requests by HTTP Verb in addition to standard {controller},{action} routing. For the first examples, I use HTTP Verb routing, as shown Listing 1. Notice that the route I’ve defined does not include an {action} route value or action value in the defaults. Rather, Web API can use the HTTP Verb in this route to determine the method to call the controller, and a GET request maps to any method that starts with Get. So methods called Get() or GetAlbums() are matched by a GET request and a POST request maps to a Post() or PostAlbum(). Web API matches a method by name and parameter signature to match a route, query string or POST values. In lieu of the method name, the [HttpGet,HttpPost,HttpPut,HttpDelete, etc] attributes can also be used to designate the accepted verbs explicitly if you don’t want to follow the verb naming conventions. Although HTTP Verb routing is a good practice for REST style resource APIs, it’s not required and you can still use more traditional routes with an explicit {action} route parameter. When {action} is supplied, the HTTP verb routing is ignored. I’ll talk more about alternate routes later. When you’re finished with initial creation of files, your project should look like Figure 2.   Figure 2: The initial project has the new API Controller Album model   Creating a small Album Model Now it’s time to create some controller methods to serve data. For these examples, I’ll use a very simple Album and Songs model to play with, as shown in Listing 2. public class Song { public string AlbumId { get; set; } [Required, StringLength(80)] public string SongName { get; set; } [StringLength(5)] public string SongLength { get; set; } } public class Album { public string Id { get; set; } [Required, StringLength(80)] public string AlbumName { get; set; } [StringLength(80)] public string Artist { get; set; } public int YearReleased { get; set; } public DateTime Entered { get; set; } [StringLength(150)] public string AlbumImageUrl { get; set; } [StringLength(200)] public string AmazonUrl { get; set; } public virtual List<Song> Songs { get; set; } public Album() { Songs = new List<Song>(); Entered = DateTime.Now; // Poor man's unique Id off GUID hash Id = Guid.NewGuid().GetHashCode().ToString("x"); } public void AddSong(string songName, string songLength = null) { this.Songs.Add(new Song() { AlbumId = this.Id, SongName = songName, SongLength = songLength }); } } Once the model has been created, I also added an AlbumData class that generates some static data in memory that is loaded onto a static .Current member. The signature of this class looks like this and that's what I'll access to retrieve the base data:public static class AlbumData { // sample data - static list public static List<Album> Current = CreateSampleAlbumData(); /// <summary> /// Create some sample data /// </summary> /// <returns></returns> public static List<Album> CreateSampleAlbumData() { … }} You can check out the full code for the data generation online. Creating an AlbumApiController Web API shares many concepts of ASP.NET MVC, and the implementation of your API logic is done by implementing a subclass of the System.Web.Http.ApiController class. Each public method in the implemented controller is a potential endpoint for the HTTP API, as long as a matching route can be found to invoke it. The class name you create should end in Controller, which is how Web API matches the controller route value to figure out which class to invoke. Inside the controller you can implement methods that take standard .NET input parameters and return .NET values as results. Web API’s binding tries to match POST data, route values, form values or query string values to your parameters. Because the controller is configured for HTTP Verb based routing (no {action} parameter in the route), any methods that start with Getxxxx() are called by an HTTP GET operation. You can have multiple methods that match each HTTP Verb as long as the parameter signatures are different and can be matched by Web API. In Listing 3, I create an AlbumApiController with two methods to retrieve a list of albums and a single album by its title .public class AlbumApiController : ApiController { public IEnumerable<Album> GetAlbums() { var albums = AlbumData.Current.OrderBy(alb => alb.Artist); return albums; } public Album GetAlbum(string title) { var album = AlbumData.Current .SingleOrDefault(alb => alb.AlbumName.Contains(title)); return album; }} To access the first two requests, you can use the following URLs in your browser: http://localhost/aspnetWebApi/albumshttp://localhost/aspnetWebApi/albums/Dirty%20Deeds Note that you’re not specifying the actions of GetAlbum or GetAlbums in these URLs. Instead Web API’s routing uses HTTP GET verb to route to these methods that start with Getxxx() with the first mapping to the parameterless GetAlbums() method and the latter to the GetAlbum(title) method that receives the title parameter mapped as optional in the route. Content Negotiation When you access any of the URLs above from a browser, you get either an XML or JSON result returned back. The album list result for Chrome 17 and Internet Explorer 9 is shown Figure 3. Figure 3: Web API responses can vary depending on the browser used, demonstrating Content Negotiation in action as these two browsers send different HTTP Accept headers.   Notice that the results are not the same: Chrome returns an XML response and IE9 returns a JSON response. Whoa, what’s going on here? Shouldn’t we see the same result in both browsers? Actually, no. Web API determines what type of content to return based on Accept headers. HTTP clients, like browsers, use Accept headers to specify what kind of content they’d like to see returned. Browsers generally ask for HTML first, followed by a few additional content types. Chrome (and most other major browsers) ask for: Accept: text/html, application/xhtml+xml,application/xml; q=0.9,*/*;q=0.8 IE9 asks for: Accept: text/html, application/xhtml+xml, */* Note that Chrome’s Accept header includes application/xml, which Web API finds in its list of supported media types and returns an XML response. IE9 does not include an Accept header type that works on Web API by default, and so it returns the default format, which is JSON. This is an important and very useful feature that was missing from any previous Microsoft REST tools: Web API automatically switches output formats based on HTTP Accept headers. Nowhere in the server code above do you have to explicitly specify the output format. Rather, Web API determines what format the client is requesting based on the Accept headers and automatically returns the result based on the available formatters. This means that a single method can handle both XML and JSON results.. Using this simple approach makes it very easy to create a single controller method that can return JSON, XML, ATOM or even OData feeds by providing the appropriate Accept header from the client. By default you don’t have to worry about the output format in your code. Note that you can still specify an explicit output format if you choose, either globally by overriding the installed formatters, or individually by returning a lower level HttpResponseMessage instance and setting the formatter explicitly. More on that in a minute. Along the same lines, any content sent to the server via POST/PUT is parsed by Web API based on the HTTP Content-type of the data sent. The same formats allowed for output are also allowed on input. Again, you don’t have to do anything in your code – Web API automatically performs the deserialization from the content. Accessing Web API JSON Data with jQuery A very common scenario for Web API endpoints is to retrieve data for AJAX calls from the Web browser. Because JSON is the default format for Web API, it’s easy to access data from the server using jQuery and its getJSON() method. This example receives the albums array from GetAlbums() and databinds it into the page using knockout.js.$.getJSON("albums/", function (albums) { // make knockout template visible $(".album").show(); // create view object and attach array var view = { albums: albums }; ko.applyBindings(view); }); Figure 4 shows this and the next example’s HTML output. You can check out the complete HTML and script code at http://goo.gl/Ix33C (.html) and http://goo.gl/tETlg (.js). Figu Figure 4: The Album Display sample uses JSON data loaded from Web API.   The result from the getJSON() call is a JavaScript object of the server result, which comes back as a JavaScript array. In the code, I use knockout.js to bind this array into the UI, which as you can see, requires very little code, instead using knockout’s data-bind attributes to bind server data to the UI. Of course, this is just one way to use the data – it’s entirely up to you to decide what to do with the data in your client code. Along the same lines, I can retrieve a single album to display when the user clicks on an album. The response returns the album information and a child array with all the songs. The code to do this is very similar to the last example where we pulled the albums array:$(".albumlink").live("click", function () { var id = $(this).data("id"); // title $.getJSON("albums/" + id, function (album) { ko.applyBindings(album, $("#divAlbumDialog")[0]); $("#divAlbumDialog").show(); }); }); Here the URL looks like this: /albums/Dirty%20Deeds, where the title is the ID captured from the clicked element’s data ID attribute. Explicitly Overriding Output Format When Web API automatically converts output using content negotiation, it does so by matching Accept header media types to the GlobalConfiguration.Configuration.Formatters and the SupportedMediaTypes of each individual formatter. You can add and remove formatters to globally affect what formats are available and it’s easy to create and plug in custom formatters.The example project includes a JSONP formatter that can be plugged in to provide JSONP support for requests that have a callback= querystring parameter. Adding, removing or replacing formatters is a global option you can use to manipulate content. It’s beyond the scope of this introduction to show how it works, but you can review the sample code or check out my blog entry on the subject (http://goo.gl/UAzaR). If automatic processing is not desirable in a particular Controller method, you can override the response output explicitly by returning an HttpResponseMessage instance. HttpResponseMessage is similar to ActionResult in ASP.NET MVC in that it’s a common way to return an abstract result message that contains content. HttpResponseMessage s parsed by the Web API framework using standard interfaces to retrieve the response data, status code, headers and so on[MS2] . Web API turns every response – including those Controller methods that return static results – into HttpResponseMessage instances. Explicitly returning an HttpResponseMessage instance gives you full control over the output and lets you mostly bypass WebAPI’s post-processing of the HTTP response on your behalf. HttpResponseMessage allows you to customize the response in great detail. Web API’s attention to detail in the HTTP spec really shows; many HTTP options are exposed as properties and enumerations with detailed IntelliSense comments. Even if you’re new to building REST-based interfaces, the API guides you in the right direction for returning valid responses and response codes. For example, assume that I always want to return JSON from the GetAlbums() controller method and ignore the default media type content negotiation. To do this, I can adjust the output format and headers as shown in Listing 4.public HttpResponseMessage GetAlbums() { var albums = AlbumData.Current.OrderBy(alb => alb.Artist); // Create a new HttpResponse with Json Formatter explicitly var resp = new HttpResponseMessage(HttpStatusCode.OK); resp.Content = new ObjectContent<IEnumerable<Album>>( albums, new JsonMediaTypeFormatter()); // Get Default Formatter based on Content Negotiation //var resp = Request.CreateResponse<IEnumerable<Album>>(HttpStatusCode.OK, albums); resp.Headers.ConnectionClose = true; resp.Headers.CacheControl = new CacheControlHeaderValue(); resp.Headers.CacheControl.Public = true; return resp; } This example returns the same IEnumerable<Album> value, but it wraps the response into an HttpResponseMessage so you can control the entire HTTP message result including the headers, formatter and status code. In Listing 4, I explicitly specify the formatter using the JsonMediaTypeFormatter to always force the content to JSON.  If you prefer to use the default content negotiation with HttpResponseMessage results, you can create the Response instance using the Request.CreateResponse method:var resp = Request.CreateResponse<IEnumerable<Album>>(HttpStatusCode.OK, albums); This provides you an HttpResponse object that's pre-configured with the default formatter based on Content Negotiation. Once you have an HttpResponse object you can easily control most HTTP aspects on this object. What's sweet here is that there are many more detailed properties on HttpResponse than the core ASP.NET Response object, with most options being explicitly configurable with enumerations that make it easy to pick the right headers and response codes from a list of valid codes. It makes HTTP features available much more discoverable even for non-hardcore REST/HTTP geeks. Non-Serialized Results The output returned doesn’t have to be a serialized value but can also be raw data, like strings, binary data or streams. You can use the HttpResponseMessage.Content object to set a number of common Content classes. Listing 5 shows how to return a binary image using the ByteArrayContent class from a Controller method. [HttpGet] public HttpResponseMessage AlbumArt(string title) { var album = AlbumData.Current.FirstOrDefault(abl => abl.AlbumName.StartsWith(title)); if (album == null) { var resp = Request.CreateResponse<ApiMessageError>( HttpStatusCode.NotFound, new ApiMessageError("Album not found")); return resp; } // kinda silly - we would normally serve this directly // but hey - it's a demo. var http = new WebClient(); var imageData = http.DownloadData(album.AlbumImageUrl); // create response and return var result = new HttpResponseMessage(HttpStatusCode.OK); result.Content = new ByteArrayContent(imageData); result.Content.Headers.ContentType = new MediaTypeHeaderValue("image/jpeg"); return result; } The image retrieval from Amazon is contrived, but it shows how to return binary data using ByteArrayContent. It also demonstrates that you can easily return multiple types of content from a single controller method, which is actually quite common. If an error occurs - such as a resource can’t be found or a validation error – you can return an error response to the client that’s very specific to the error. In GetAlbumArt(), if the album can’t be found, we want to return a 404 Not Found status (and realistically no error, as it’s an image). Note that if you are not using HTTP Verb-based routing or not accessing a method that starts with Get/Post etc., you have to specify one or more HTTP Verb attributes on the method explicitly. Here, I used the [HttpGet] attribute to serve the image. Another option to handle the error could be to return a fixed placeholder image if no album could be matched or the album doesn’t have an image. When returning an error code, you can also return a strongly typed response to the client. For example, you can set the 404 status code and also return a custom error object (ApiMessageError is a class I defined) like this:return Request.CreateResponse<ApiMessageError>( HttpStatusCode.NotFound, new ApiMessageError("Album not found") );   If the album can be found, the image will be returned. The image is downloaded into a byte[] array, and then assigned to the result’s Content property. I created a new ByteArrayContent instance and assigned the image’s bytes and the content type so that it displays properly in the browser. There are other content classes available: StringContent, StreamContent, ByteArrayContent, MultipartContent, and ObjectContent are at your disposal to return just about any kind of content. You can create your own Content classes if you frequently return custom types and handle the default formatter assignments that should be used to send the data out . Although HttpResponseMessage results require more code than returning a plain .NET value from a method, it allows much more control over the actual HTTP processing than automatic processing. It also makes it much easier to test your controller methods as you get a response object that you can check for specific status codes and output messages rather than just a result value. Routing Again Ok, let’s get back to the image example. Using the original routing we have setup using HTTP Verb routing there's no good way to serve the image. In order to return my album art image I’d like to use a URL like this: http://localhost/aspnetWebApi/albums/Dirty%20Deeds/image In order to create a URL like this, I have to create a new Controller because my earlier routes pointed to the AlbumApiController using HTTP Verb routing. HTTP Verb based routing is great for representing a single set of resources such as albums. You can map operations like add, delete, update and read easily using HTTP Verbs. But you cannot mix action based routing into a an HTTP Verb routing controller - you can only map HTTP Verbs and each method has to be unique based on parameter signature. You can't have multiple GET operations to methods with the same signature. So GetImage(string id) and GetAlbum(string title) are in conflict in an HTTP GET routing scenario. In fact, I was unable to make the above Image URL work with any combination of HTTP Verb plus Custom routing using the single Albums controller. There are number of ways around this, but all involve additional controllers.  Personally, I think it’s easier to use explicit Action routing and then add custom routes if you need to simplify your URLs further. So in order to accommodate some of the other examples, I created another controller – AlbumRpcApiController – to handle all requests that are explicitly routed via actions (/albums/rpc/AlbumArt) or are custom routed with explicit routes defined in the HttpConfiguration. I added the AlbumArt() method to this new AlbumRpcApiController class. For the image URL to work with the new AlbumRpcApiController, you need a custom route placed before the default route from Listing 1.RouteTable.Routes.MapHttpRoute( name: "AlbumRpcApiAction", routeTemplate: "albums/rpc/{action}/{title}", defaults: new { title = RouteParameter.Optional, controller = "AlbumRpcApi", action = "GetAblums" } ); Now I can use either of the following URLs to access the image: Custom route: (/albums/rpc/{title}/image)http://localhost/aspnetWebApi/albums/PowerAge/image Action route: (/albums/rpc/action/{title})http://localhost/aspnetWebAPI/albums/rpc/albumart/PowerAge Sending Data to the Server To send data to the server and add a new album, you can use an HTTP POST operation. Since I’m using HTTP Verb-based routing in the original AlbumApiController, I can implement a method called PostAlbum()to accept a new album from the client. Listing 6 shows the Web API code to add a new album.public HttpResponseMessage PostAlbum(Album album) { if (!this.ModelState.IsValid) { // my custom error class var error = new ApiMessageError() { message = "Model is invalid" }; // add errors into our client error model for client foreach (var prop in ModelState.Values) { var modelError = prop.Errors.FirstOrDefault(); if (!string.IsNullOrEmpty(modelError.ErrorMessage)) error.errors.Add(modelError.ErrorMessage); else error.errors.Add(modelError.Exception.Message); } return Request.CreateResponse<ApiMessageError>(HttpStatusCode.Conflict, error); } // update song id which isn't provided foreach (var song in album.Songs) song.AlbumId = album.Id; // see if album exists already var matchedAlbum = AlbumData.Current .SingleOrDefault(alb => alb.Id == album.Id || alb.AlbumName == album.AlbumName); if (matchedAlbum == null) AlbumData.Current.Add(album); else matchedAlbum = album; // return a string to show that the value got here var resp = Request.CreateResponse(HttpStatusCode.OK, string.Empty); resp.Content = new StringContent(album.AlbumName + " " + album.Entered.ToString(), Encoding.UTF8, "text/plain"); return resp; } The PostAlbum() method receives an album parameter, which is automatically deserialized from the POST buffer the client sent. The data passed from the client can be either XML or JSON. Web API automatically figures out what format it needs to deserialize based on the content type and binds the content to the album object. Web API uses model binding to bind the request content to the parameter(s) of controller methods. Like MVC you can check the model by looking at ModelState.IsValid. If it’s not valid, you can run through the ModelState.Values collection and check each binding for errors. Here I collect the error messages into a string array that gets passed back to the client via the result ApiErrorMessage object. When a binding error occurs, you’ll want to return an HTTP error response and it’s best to do that with an HttpResponseMessage result. In Listing 6, I used a custom error class that holds a message and an array of detailed error messages for each binding error. I used this object as the content to return to the client along with my Conflict HTTP Status Code response. If binding succeeds, the example returns a string with the name and date entered to demonstrate that you captured the data. Normally, a method like this should return a Boolean or no response at all (HttpStatusCode.NoConent). The sample uses a simple static list to hold albums, so once you’ve added the album using the Post operation, you can hit the /albums/ URL to see that the new album was added. The client jQuery code to call the POST operation from the client with jQuery is shown in Listing 7. var id = new Date().getTime().toString(); var album = { "Id": id, "AlbumName": "Power Age", "Artist": "AC/DC", "YearReleased": 1977, "Entered": "2002-03-11T18:24:43.5580794-10:00", "AlbumImageUrl": http://ecx.images-amazon.com/images/…, "AmazonUrl": http://www.amazon.com/…, "Songs": [ { "SongName": "Rock 'n Roll Damnation", "SongLength": 3.12}, { "SongName": "Downpayment Blues", "SongLength": 4.22 }, { "SongName": "Riff Raff", "SongLength": 2.42 } ] } $.ajax( { url: "albums/", type: "POST", contentType: "application/json", data: JSON.stringify(album), processData: false, beforeSend: function (xhr) { // not required since JSON is default output xhr.setRequestHeader("Accept", "application/json"); }, success: function (result) { // reload list of albums page.loadAlbums(); }, error: function (xhr, status, p3, p4) { var err = "Error"; if (xhr.responseText && xhr.responseText[0] == "{") err = JSON.parse(xhr.responseText).message; alert(err); } }); The code in Listing 7 creates an album object in JavaScript to match the structure of the .NET Album class. This object is passed to the $.ajax() function to send to the server as POST. The data is turned into JSON and the content type set to application/json so that the server knows what to convert when deserializing in the Album instance. The jQuery code hooks up success and failure events. Success returns the result data, which is a string that’s echoed back with an alert box. If an error occurs, jQuery returns the XHR instance and status code. You can check the XHR to see if a JSON object is embedded and if it is, you can extract it by de-serializing it and accessing the .message property. REST standards suggest that updates to existing resources should use PUT operations. REST standards aside, I’m not a big fan of separating out inserts and updates so I tend to have a single method that handles both. But if you want to follow REST suggestions, you can create a PUT method that handles updates by forwarding the PUT operation to the POST method:public HttpResponseMessage PutAlbum(Album album) { return PostAlbum(album); } To make the corresponding $.ajax() call, all you have to change from Listing 7 is the type: from POST to PUT. Model Binding with UrlEncoded POST Variables In the example in Listing 7 I used JSON objects to post a serialized object to a server method that accepted an strongly typed object with the same structure, which is a common way to send data to the server. However, Web API supports a number of different ways that data can be received by server methods. For example, another common way is to use plain UrlEncoded POST  values to send to the server. Web API supports Model Binding that works similar (but not the same) as MVC's model binding where POST variables are mapped to properties of object parameters of the target method. This is actually quite common for AJAX calls that want to avoid serialization and the potential requirement of a JSON parser on older browsers. For example, using jQUery you might use the $.post() method to send a new album to the server (albeit one without songs) using code like the following:$.post("albums/",{AlbumName: "Dirty Deeds", YearReleased: 1976 … },albumPostCallback); Although the code looks very similar to the client code we used before passing JSON, here the data passed is URL encoded values (AlbumName=Dirty+Deeds&YearReleased=1976 etc.). Web API then takes this POST data and maps each of the POST values to the properties of the Album object in the method's parameter. Although the client code is different the server can both handle the JSON object, or the UrlEncoded POST values. Dynamic Access to POST Data There are also a few options available to dynamically access POST data, if you know what type of data you're dealing with. If you have POST UrlEncoded values, you can dynamically using a FormsDataCollection:[HttpPost] public string PostAlbum(FormDataCollection form) { return string.Format("{0} - released {1}", form.Get("AlbumName"),form.Get("RearReleased")); } The FormDataCollection is a very simple object, that essentially provides the same functionality as Request.Form[] in ASP.NET. Request.Form[] still works if you're running hosted in an ASP.NET application. However as a general rule, while ASP.NET's functionality is always available when running Web API hosted inside of an  ASP.NET application, using the built in classes specific to Web API makes it possible to run Web API applications in a self hosted environment outside of ASP.NET. If your client is sending JSON to your server, and you don't want to map the JSON to a strongly typed object because you only want to retrieve a few simple values, you can also accept a JObject parameter in your API methods:[HttpPost] public string PostAlbum(JObject jsonData) { dynamic json = jsonData; JObject jalbum = json.Album; JObject juser = json.User; string token = json.UserToken; var album = jalbum.ToObject<Album>(); var user = juser.ToObject<User>(); return String.Format("{0} {1} {2}", album.AlbumName, user.Name, token); } There quite a few options available to you to receive data with Web API, which gives you more choices for the right tool for the job. Unfortunately one shortcoming of Web API is that POST data is always mapped to a single parameter. This means you can't pass multiple POST parameters to methods that receive POST data. It's possible to accept multiple parameters, but only one can map to the POST content - the others have to come from the query string or route values. I have a couple of Blog POSTs that explain what works and what doesn't here: Passing multiple POST parameters to Web API Controller Methods Mapping UrlEncoded POST Values in ASP.NET Web API   Handling Delete Operations Finally, to round out the server API code of the album example we've been discussin, here’s the DELETE verb controller method that allows removal of an album by its title:public HttpResponseMessage DeleteAlbum(string title) { var matchedAlbum = AlbumData.Current.Where(alb => alb.AlbumName == title) .SingleOrDefault(); if (matchedAlbum == null) return new HttpResponseMessage(HttpStatusCode.NotFound); AlbumData.Current.Remove(matchedAlbum); return new HttpResponseMessage(HttpStatusCode.NoContent); } To call this action method using jQuery, you can use:$(".removeimage").live("click", function () { var $el = $(this).parent(".album"); var txt = $el.find("a").text(); $.ajax({ url: "albums/" + encodeURIComponent(txt), type: "Delete", success: function (result) { $el.fadeOut().remove(); }, error: jqError }); }   Note the use of the DELETE verb in the $.ajax() call, which routes to DeleteAlbum on the server. DELETE is a non-content operation, so you supply a resource ID (the title) via route value or the querystring. Routing Conflicts In all requests with the exception of the AlbumArt image example shown so far, I used HTTP Verb routing that I set up in Listing 1. HTTP Verb Routing is a recommendation that is in line with typical REST access to HTTP resources. However, it takes quite a bit of effort to create REST-compliant API implementations based only on HTTP Verb routing only. You saw one example that didn’t really fit – the return of an image where I created a custom route albums/{title}/image that required creation of a second controller and a custom route to work. HTTP Verb routing to a controller does not mix with custom or action routing to the same controller because of the limited mapping of HTTP verbs imposed by HTTP Verb routing. To understand some of the problems with verb routing, let’s look at another example. Let’s say you create a GetSortableAlbums() method like this and add it to the original AlbumApiController accessed via HTTP Verb routing:[HttpGet] public IQueryable<Album> SortableAlbums() { var albums = AlbumData.Current; // generally should be done only on actual queryable results (EF etc.) // Done here because we're running with a static list but otherwise might be slow return albums.AsQueryable(); } If you compile this code and try to now access the /albums/ link, you get an error: Multiple Actions were found that match the request. HTTP Verb routing only allows access to one GET operation per parameter/route value match. If more than one method exists with the same parameter signature, it doesn’t work. As I mentioned earlier for the image display, the only solution to get this method to work is to throw it into another controller. Because I already set up the AlbumRpcApiController I can add the method there. First, I should rename the method to SortableAlbums() so I’m not using a Get prefix for the method. This also makes the action parameter look cleaner in the URL - it looks less like a method and more like a noun. I can then create a new route that handles direct-action mapping:RouteTable.Routes.MapHttpRoute( name: "AlbumRpcApiAction", routeTemplate: "albums/rpc/{action}/{title}", defaults: new { title = RouteParameter.Optional, controller = "AlbumRpcApi", action = "GetAblums" } ); As I am explicitly adding a route segment – rpc – into the route template, I can now reference explicit methods in the Web API controller using URLs like this: http://localhost/AspNetWebApi/rpc/SortableAlbums Error Handling I’ve already done some minimal error handling in the examples. For example in Listing 6, I detected some known-error scenarios like model validation failing or a resource not being found and returning an appropriate HttpResponseMessage result. But what happens if your code just blows up or causes an exception? If you have a controller method, like this:[HttpGet] public void ThrowException() { throw new UnauthorizedAccessException("Unauthorized Access Sucka"); } You can call it with this: http://localhost/AspNetWebApi/albums/rpc/ThrowException The default exception handling displays a 500-status response with the serialized exception on the local computer only. When you connect from a remote computer, Web API throws back a 500  HTTP Error with no data returned (IIS then adds its HTML error page). The behavior is configurable in the GlobalConfiguration:GlobalConfiguration .Configuration .IncludeErrorDetailPolicy = IncludeErrorDetailPolicy.Never; If you want more control over your error responses sent from code, you can throw explicit error responses yourself using HttpResponseException. When you throw an HttpResponseException the response parameter is used to generate the output for the Controller action. [HttpGet] public void ThrowError() { var resp = Request.CreateResponse<ApiMessageError>( HttpStatusCode.BadRequest, new ApiMessageError("Your code stinks!")); throw new HttpResponseException(resp); } Throwing an HttpResponseException stops the processing of the controller method and immediately returns the response you passed to the exception. Unlike other Exceptions fired inside of WebAPI, HttpResponseException bypasses the Exception Filters installed and instead just outputs the response you provide. In this case, the serialized ApiMessageError result string is returned in the default serialization format – XML or JSON. You can pass any content to HttpResponseMessage, which includes creating your own exception objects and consistently returning error messages to the client. Here’s a small helper method on the controller that you might use to send exception info back to the client consistently:private void ThrowSafeException(string message, HttpStatusCode statusCode = HttpStatusCode.BadRequest) { var errResponse = Request.CreateResponse<ApiMessageError>(statusCode, new ApiMessageError() { message = message }); throw new HttpResponseException(errResponse); } You can then use it to output any captured errors from code:[HttpGet] public void ThrowErrorSafe() { try { List<string> list = null; list.Add("Rick"); } catch (Exception ex) { ThrowSafeException(ex.Message); } }   Exception Filters Another more global solution is to create an Exception Filter. Filters in Web API provide the ability to pre- and post-process controller method operations. An exception filter looks at all exceptions fired and then optionally creates an HttpResponseMessage result. Listing 8 shows an example of a basic Exception filter implementation.public class UnhandledExceptionFilter : ExceptionFilterAttribute { public override void OnException(HttpActionExecutedContext context) { HttpStatusCode status = HttpStatusCode.InternalServerError; var exType = context.Exception.GetType(); if (exType == typeof(UnauthorizedAccessException)) status = HttpStatusCode.Unauthorized; else if (exType == typeof(ArgumentException)) status = HttpStatusCode.NotFound; var apiError = new ApiMessageError() { message = context.Exception.Message }; // create a new response and attach our ApiError object // which now gets returned on ANY exception result var errorResponse = context.Request.CreateResponse<ApiMessageError>(status, apiError); context.Response = errorResponse; base.OnException(context); } } Exception Filter Attributes can be assigned to an ApiController class like this:[UnhandledExceptionFilter] public class AlbumRpcApiController : ApiController or you can globally assign it to all controllers by adding it to the HTTP Configuration's Filters collection:GlobalConfiguration.Configuration.Filters.Add(new UnhandledExceptionFilter()); The latter is a great way to get global error trapping so that all errors (short of hard IIS errors and explicit HttpResponseException errors) return a valid error response that includes error information in the form of a known-error object. Using a filter like this allows you to throw an exception as you normally would and have your filter create a response in the appropriate output format that the client expects. For example, an AJAX application can on failure expect to see a JSON error result that corresponds to the real error that occurred rather than a 500 error along with HTML error page that IIS throws up. You can even create some custom exceptions so you can differentiate your own exceptions from unhandled system exceptions - you often don't want to display error information from 'unknown' exceptions as they may contain sensitive system information or info that's not generally useful to users of your application/site. This is just one example of how ASP.NET Web API is configurable and extensible. Exception filters are just one example of how you can plug-in into the Web API request flow to modify output. Many more hooks exist and I’ll take a closer look at extensibility in Part 2 of this article in the future. Summary Web API is a big improvement over previous Microsoft REST and AJAX toolkits. The key features to its usefulness are its ease of use with simple controller based logic, familiar MVC-style routing, low configuration impact, extensibility at all levels and tight attention to exposing and making HTTP semantics easily discoverable and easy to use. Although none of the concepts used in Web API are new or radical, Web API combines the best of previous platforms into a single framework that’s highly functional, easy to work with, and extensible to boot. I think that Microsoft has hit a home run with Web API. Related Resources Where does ASP.NET Web API fit? Sample Source Code on GitHub Passing multiple POST parameters to Web API Controller Methods Mapping UrlEncoded POST Values in ASP.NET Web API Creating a JSONP Formatter for ASP.NET Web API Removing the XML Formatter from ASP.NET Web API Applications© Rick Strahl, West Wind Technologies, 2005-2012Posted in Web Api   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

  Read the article

• Is there a Telecommunications Reference Architecture?

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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