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  • Fidelity Investments Life Insurance Executive Weighs in on Policy Administration Modernization

    - by helen.pitts(at)oracle.com
    James Klauer, vice president of Client Services Technology at Fidelity Investment Life Insurance, weighs in on the rationale and challenges associated with policy administration system replacement in this month's digital issue of Insurance Networking News.    In "The Policy Administration Replacement Quandary"  Klauer shared the primary business benefit that can be realized by adopting a modern policy administration system--a timely topic given that recent industry analyst surveys indicate policy administration replacement and modernization will continue to be a top priority for insurers this year.    "Modern policy administration systems are more flexible than systems of the past," Klauer says in the article. " This has allowed us to shorten our delivery time for new products and product changes.  We have also had a greater ability to integrate with other systems and to deliver process efficiencies."   Klauer goes on to advise that insurers ensure they have a solid understanding of the requirements when replacing their legacy policy administration system. "If you can afford the time, take the opportunity to re-engineer your business processes.  We were able to drastically change our death processes, introducing automation and error-proofing." Click here to read more of Klauer's insights and recommendations for best practices in the publication's "Ask & Answered" column.   You also can learn more the benefits of an adaptive, rules-driven approach to policy administration and how to mitigate risks associated with system replacement by attending the free Oracle Insurance Virtual Summit:  Fueling the Adaptive Insurance Enterprise, 10:00 a.m. - 6:00 p.m. EST, Wednesday, January 26.      Insurance Networking News and Oracle Insurance have teamed up to bring you this first-of-its-kind event. This year's theme, "Fueling the Adaptive Insurance Enterprise," will focus on bringing you information about exciting new technology concepts, which can help your company react more quickly to new market opportunities and, ultimately, grow the business.    Visit virtual booths and chat online with Oracle product specialists, network with other insurers, learn about exciting new product announcements, win prizes, and much more--all without leaving your office.  Be sure and attend the on-demand session, "Adapt, Transform and Grow: Accelerate Speed to Market with Adaptive Insurance Policy Administration," hosted by Kate Fowler, product strategy director for Oracle Insurance Policy Administration for Life and Annuity.   Register Now!   Helen Pitts is senior product marketing manager for Oracle Insurance's life and annuities solutions.

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  • Simulación de carga productiva para anticipar errores

    - by [email protected]
    La presión por la agilidad en el día a día del negocio y por obtener siempre altos niveles de servicio hacen del manejo de la calidad un imperativo básico. Relacionado con ello, Oracle propone a través de su solución ATS (Application Testing Suite) servicios para cumplir con los objetivos de calidad. Oracle Functional Testing permitirá automatizar tediosas tareas de prueba reduciendo el nivel de esfuerzo dentro de los equipos de pruebas y garantizando calidad en cada cambio en los sistemas productivos. Oracle Load Testing permitirá simular carga productiva en los entornos y anticipar errores derivados de la concurrencia, congestión, rendimiento y falta de capacidad sin afectar a los usuarios finales. La suite de Oracle está probada y certificada sobre las siguientes plataformas: Siebel 7.x y 8.x, e-Business Suite 11i10 y superiores, Hyperion, Peoplesoft, JD Edwards, Aplicaciones Web, Web Services y sobre Base de Datos. Brochure: Oracle Load Testing

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  • Team Leaders & Authors - Manage and Report Workflow using "Print an Outline" in UPK

    - by [email protected]
    Did you know you can "print an outline?" You can print any outline or portion of an outline. Why might you want to "print an outline" in UPK... Have you ever wondered how many topics you have recorded, how many of your topics are ready for review, or even better, how many topics are complete! Do you need to report your project status to management? Maybe you just like to have a copy of your outline to refer to during development. Included in this output is the outline structure as well as the layout defined in the Details View of the Outline Editor. To print an outline, you must open either a module or section in the Outline Editor. A set of default data columns is automatically included in the output; however, you can configure which columns you want to appear in the report by switching to the Details view and customizing the columns. (To learn more about customizing your columns refer to the Add and Remove Columns section of the Content Development.pdf guide) To print an outline from the Outline Editor: 1. Open a module or section document in the Outline Editor. 2. Expand the documents to display the details that you want included in the report. 3. On the File menu, choose Print and use the toolbar icons to print, view, or save the report to a file. Personally, I opt to save my outline in Microsoft Excel. Using the delivered features of Microsoft Excel you can add columns of information, such as development notes, to your outline or you can graph and chart your Project status. As mentioned above you can configure what columns you want to appear in the outline. When utilizing the Print an Outline feature in conjunction with the Managing Workflow features of the UPK Multi-user instance you as a Team Lead or Author can better report project status. Read more about Managing Workflow below. Managing Workflow: The Properties toolpane contains special properties that allow authors to track document status or State as well as assign Document Ownership. Assign Content State The State property is an editable property for communicating the status of a document. This is particularly helpful when collaborating with other authors in a development team. Authors can assign a state to documents from the master list defined by the administrator. The default list of States includes (blank), Not Started, Draft, In Review, and Final. Administrators can customize the list by adding, deleting or renaming the values. To assign a State value to a document: 1. Make sure you are working online. 2. Display the Properties toolpane. 3. Select the document(s) to which you want to assign a state. Note: You can select multiple documents using the standard Windows selection keys (CTRL+click and SHIFT+click). 4. In the Workflow category, click in the State cell. 5. Select a value from the list. Assign Document Ownership In many enterprises, multiple authors often work together developing content in a team environment. Team leaders typically handle large projects by assigning specific development responsibilities to authors. The Owner property allows team leaders and authors to assign documents to themselves and other authors to track who is responsible for a specific document. You view and change document assignments for a document using the Owner property in the Properties toolpane. To assign a document owner: 1. Make sure you are working online. 2. On the View menu, choose Properties. 3. Select the document(s) to which you want to assign document responsibility. Note: You can select multiple documents using the standard Windows selection keys (CTRL+click and SHIFT+click). 4. In the Workflow category, click in the Owner cell. 5. Select a name from the list. Is anyone out there already using this feature? Share your ideas with the group. Those of you new to this feature, give it a test drive and let us know what you think. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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  • Weblogic domain scale up using EM Grid Control 11gR1

    - by dmitry.nefedkin(at)oracle.com
    As you know a weblogic domain consists of set of servers running independently or in a cluster mode, sharing the distributed resources. And in most environments weblogic  cluster consists of multiple managed servers running simultaneously and working together to provide increased scalability and reliability.  These servers can run on the same machine, or be located on different machines.  It's a common task to increase a cluster's capacity by adding new machines to the cluster to host the new server instances.  You can do it by manually installing weblogic binaries to the new host and use pack/unpack commands to add a managed server to this new host.  But with Enterprise Manager Grid Control 11gR1 (EMGC) there is  another way - Fusion Middleware Domain Scale Up  procedure. I'm going to show you how it works.Here is a picture of  my medrec_oradb weblogic domain, what is registered in EMGC. It contains an admin server and a cluster MedRecCluster with  the single managed server MS1. Both admin and managed servers are on the same host oel46-vmware, it's a virtual machine with OEL 4.6 that runs inside our Oracle VM infrastructure.  And here are the application deployments, note that couple of applications are deployed to the cluster.First of all I have to prepare a new machine that will host new managed sever of my cluster. I created new VM with OEL 5.4 using the corresponding Oracle VM template available in Oracle E-Delivery site for Oracle Linux and Oracle VM and named it wls1032. Next step is to install Oracle EM Grid Control 11gR1 Agent to this new host.  You can download it from the OTN page and install it manually,  or you can use Agent Installation Deployment procedure available in EMGC  (Deployments->Agent Installation->Install Agent). Anyway, when you agent is up and running on the new machine, you will see it in EMGC Console in the Targets->Hosts subtab.Now we are ready to scale up our weblogic domain. Click the Deployments tab in Oracle Enterprise Manager Grid Control, and then click Deployment Procedure. Select a Fusion Middleware Domain Scale Up procedure from the list, and click Schedule Deployment. The first page of the FMW Domain Scale Up Wizard is displayed and you can proceed with the deployment process.Select the domain from list, enter the working directory on the admin server host, and also fill the weblogic credentials for the administration server console and the OS credentials for the  admin server host.  Click Next button.  The next step allows you to configure you domain, to add a new manager server to the cluster you should select the cluster in the tree and click Add Server button. Select the newly added server in a tree, choose the target host and  enter the configuration details of your managed server. You can also add new machine and node manager details.  Please note that you cannot change the values in  Domain Location and Fusion Middleware Home fields, so these locations on the target host will be the same as for the admin server host.   Working directory on the target host should have enough free space to store FMW home binaries and domain configuration files.  In my experience the working directories should have at least 3 Gb of free space.  The last thing you should fill is the OS credentials for the target host. The next steps allows you to schedule the execution of the procedure, it is started immediately in my example. The last step is just a review the configuration for the domain scale up. Click Submit to launch the process. You can track the status of the procedure execution by selecting Deployments->Deployment Procedures->Procedure Completion Status in the EMGC Console.As you can see in the picture below, the procedure consists of the many steps, and I'm going to share my experience about the issues that I had at some of the steps. Please keep in mind that you can always continue the execution from the last successfully completed step by clicking Retry button.Check OUI Prerequisites  step may fail if the target host does  not pass prerequisites checks for Weblogic Server installation such as amount of RAM, linux packages installed, etc. Create FMW Clone Archive step may fail if you do not have enough free space in the working directory on the administration server host.Transfer cloning archive to targets  step  may fail if the EMGC agents on the admin server host or on target host are not secured.   You should secure the agent by issuing ./emctl secure agent  command from $AGENT_HOME/bin directory and entering the agent registration password.Both Transfer cloning archive to targets and Apply Clone at target hosts steps may fail if you do not have enough free space in the working directory on the target host. The most complicated issue I had on the Run Inventory Collection  step. The step failed and I noticed that the agent on the target server is also failed with the following error in the $AGENT_HOME/sysman/log/emagent.trc  log file:2010-12-28 11:50:34,310 Thread-2838952848 ERROR upload: Failed to upload file A0000008.xml: Fatal Error.Response received: 500|ORA-20603: The timezone of the multiagent target (/Farm_Localhost_MedRec_medrec_oradb/medrec_oradb,weblogic_domain)is not consistent with the timezone (America/Los_Angeles) reported by other agents.2010-12-28 11:50:34,310 Thread-2838952848 ERROR upload: 1 Failure(s) in a row or XML error for A0000008.xml, retcode = -6, we give up2010-12-28 11:50:35,552 Thread-2838952848 WARN  upload: FxferSend: received fatal error in header from repository: https://oel46-vmware:1159/em/uploadFATAL_ERROR::500|ORA-20603: The timezone of the multiagent target (/Farm_Localhost_MedRec_medrec_oradb/medrec_oradb,weblogic_domain)is not consistent with the timezone (America/Los_Angeles) reported by other agents.2010-12-28 11:50:35,552 Thread-2838952848 ERROR upload: number of fatal error exceeds the limit 32010-12-28 11:50:35,552 Thread-2838952848 ERROR upload: agent will shutdown now2010-12-28 11:50:35,552 Thread-2838952848 ERROR : Signalled to Exit with status 55. Too many fatal upload failures2010-12-28 11:50:35,552 Thread-2838952848 ERROR upload: 1 Failure(s) in a row or XML error for A0000008.xml, retcode = -6, we give up2010-12-28 11:50:35,552 Thread-3044607680 ERROR main: EMAgent abnormal terminatingI checked the timezone of my domain target inside EMGC repositoryselect timezone_regionfrom mgmt_targets where target_type = 'weblogic_domain'  and display_name = 'medrec_oradb'"TIMEZONE_REGION""America/Los_Angeles"Then checked the timezone of my agents and indeed, they differedselect target_name, timezone_region from mgmt_targets where type_display_name = 'Agent'"TARGET_NAME"    "TIMEZONE_REGION""oel46-vmware:3872"    "America/Los_Angeles""wls1032.imc.fors.ru:3872"    "America/New_York"So I had to change the timezone on the wls1032 host and propagate this changes to the agent and to the EMGC repository. Here was the steps:issued system-config-date command on wls1032.imc.fors.ru  and set timezone to "America/Los_Angeles"propagated the changes to the agent bu executing ./emctl resetTZ agent  command from $AGENT_HOME/bin directoryconnected to EMGC repository as sysman and executed the following PL/SQL block:   begin      mgmt_target.set_agent_tzrgn('wls1032.imc.fors.ru:3872','America/Los_Angeles');      commit;   end;After that I had to clear the pending uploads on wls1032.imc.fors.ru:  rm -r $AGENT_HOME/sysman/emd/state/*  rm -r $AGENT_HOME/sysman/emd/collection/*  rm -r $AGENT_HOME/sysman/emd/upload/*  rm $AGENT_HOME/sysman/emd/lastupld.xml  rm $AGENT_HOME/sysman/emd/agntstmp.txt  $AGENT_HOME/bin/emctl start agent  $AGENT_HOME/bin/emctl clearstate agentThe last part of this solution was to resync the agent in EMGC console by clicking Agent Resynchronization button (please leave "Unblock agent on successful completion of agent resynchronization" checkbox checked in the next screen).After that I issued ./emctl upload command from $AGENT_HOME/bin on the wls1032 host,  and my previous error disappeared,  but I catched another one: EMD upload error: Failed to upload file A0000004.xml: HTTP error.Response received: ERROR-400|Data will be rejected for upload from agent 'https://wls1032.imc.fors.ru:3872/emd/main/', max size limit for direct load exceeded [7544731/5242880]So the uploading XML file size was 7 Mb, and the limit on OMS was 5 Mb.  To increase the max file size limit to 20 Mb I had to connect to the OMS host and execute the following commands from $OMS_HOME/bin directory: ./emctl set property -name em.loader.maxDirectLoadFileSz -value 20971520 -module emoms ./emctl stop oms ./emctl start omsAfter that I issued ./emctl upload command from $AGENT_HOME/bin on the wls1032 one more time and it completed successfully.   The agent uploaded the configuration information to the EMGC  repository and I was able to see the results of my weblogic domain scale-up in EMGC Console.DeploymentsSo, now the weblogic cluster contains 2 managed servers located on the different hosts. This powerful feature of the Enterprise Manager Grid Control  is a part of  the WebLogic Server Management Pack Enterprise Edition.

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  • Presentaciones del Customers Day sobre PeopleSoft

    - by [email protected]
    Por petición de los asistentes al Customers Day sobre PeopleSoft, celebrado el pasado 11 de marzo de 2010, ponemos a su disposición las presentaciones que tuvieron lugar durante el evento. Los siguientes enlaces recoge cada una de las presentaciones. Además, también puede verlas a través de las presentaciones integradas que hay más abajo. Aplicaciones Analíticas de RRHH Migración en Entornos PeopleSoft Presentacion PSFT Customers Day 1 Aplicaciones Analiticas de RRHHView more presentations from oracledirect. Presentacion PSFT Customers Day 2 Migracion en Entornos PeopleSoftView more presentations from oracledirect.

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  • Session Update from IASA 2010

    - by [email protected]
    Below: Tom Kristensen, senior vice president at Marsh US Consumer, and Roger Soppe, CLU, LUTCF, senior director of insurance strategy, Oracle Insurance. Tom and Roger participated in a panel discussion on policy administration systems this week at IASA 2010. This week was the 82nd Annual IASA Educational Conference & Business Show held in Grapevine, Texas. While attending the conference, I had the pleasure of serving as a panelist in one of many of the outstanding sessions conducted this year. The session - entitled "Achieving Business Agility and Promoting Growth with a Modern Policy Administration System" - included industry experts Steve Forte from OneShield, Mike Sciole of IFG Companies, and Tom Kristensen, senior vice president at Marsh US Consumer. The session was conducted as a panel discussion and focused on how insurers can leverage best practices to mitigate risk while enabling rapid product innovation through a modern policy administration system. The panelists offered insight into business and technical challenges for both Life & Annuity and Property & Casualty carriers. The session had three primary learning objectives: Identifying how replacing a legacy system with a more modern policy administration solution can deliver agility and growth Identifying how processes and system should be re-engineered or replaced in order to improve speed-to-market and product support Uncovering how to leverage best practices to mitigate risk during a migration to a new platform Tom Kristensen, who is an industry veteran with over 20 years of experience, was able was able to offer a unique perspective as a business process outsourcer (BPO). Marsh US Consumer is currently implementing both the Oracle Insurance Policy Administration solution and the Oracle Revenue Management and Billing platform while at the same time implementing a new BPO customer. Tom offered insight on the need to replace their aging systems and Marsh's ability to drive new products and processes with a modern solution. As a best practice, their current project has empowered their business users to play a major role in both the requirements gathering and configuration phases. Tom stated that working with a modern solution has also enabled his organization to use a more agile implementation methodology and get hands-on experience with the software earlier in the project. He also indicated that Marsh was encouraged by how quickly it will be able to implement new products, which is another major advantage of a modern rules-based system. One of the more interesting issues was raised by an audience member who asked, "With all the vendor solutions available in North American and across Europe, what is going to make some of them more successful than others and help ensure their long term success?" Panelist Mike Sciole, IFG Companies suggested that carriers do their due diligence and follow a structured evaluation process focusing on vendors who demonstrate they have the "cash to invest in long term R&D" and evaluate audited annual statements for verification. Other panelists suggested that the vendor space will continue to evolve and those with a strong strategy focused on the insurance industry and a solid roadmap will likely separate themselves from the rest. The session concluded with the panelists offering advice about not being afraid to evaluate new modern systems. While migrating to a new platform can be challenging and is typically only undertaken every 15+ years by carriers, the ability to rapidly deploy and manage new products, create consistent processes to better service customers, and the ability to manage their business more effectively, transparently and securely are well worth the effort. Roger A.Soppe, CLU, LUTCF, is the Senior Director of Insurance Strategy, Oracle Insurance.

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  • UPK Professional Customer Success Story: Medtronic

    - by [email protected]
    In case you missed the live event, be sure to listen to last week's UPK Customer iSeminar featuring Medtronic. This was the first iSeminar in our quarterly series to showcase UPK Professional (UPK and Knowledge Pathways). Donna Miller and Staci Gilbert gave viewers an inside look at samples of Medtronic's content as they shared their experiences, methodology and best practices for use of the solution. Here are some highlights of the call: • Medtronic initially purchased UPK Professional to support a multi-year, global SAP rollout for 9,000 end users located in 24 countries. • As time went on, they expanded their use of UPK Professional to include several of their other enterprise applications: PeopleSoft, Siebel CRM, Hyperion Financial Management, a number of SAP bolt-ons, Documentum, TrackWise, and many others. • In combination with their Saba LMS, UPK Professional has allowed Medtronic to create, deploy, track and certify consistent end user training for critical transactions and processes across their organization worldwide - essential for a company in a heavily regulated industry. • For key pieces of content or certain end user populations, some Medtronic business units localize/translate the global UPK content. Staci demonstrated examples of their SAP content which has been translated into Japanese. • In the live SAP environment, end users rely on UPK's context sensitive in-application performance support. Medtronic has found this to be very helpful post go-live, giving just-in-time support so end users are confident in a new system or when performing tasks they don't often touch (at quarter or year end). UPK also serves as Medtronic's internal Google. • Medtronic has realized savings on many fronts: reduction in support calls due to in-application performance support, elimination of their training clients, and speedier training (1.5 days rather than 5-7 days) of temporary workers by moving from ILT to a blended solution that includes UPK simulations for eLearning. Thanks again to Donna and Staci for an exceptional presentation. They offered so many great examples for anyone who's looking for ways to get more out of UPK or interested in learning about UPK Professional: Knowledge Pathways. - Karen Rihs, Oracle UPK Outbound Product Management

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  • Building vs. Buying a Master Data Management Solution

    - by david.butler(at)oracle.com
    Many organizations prefer to build their own MDM solutions. The argument is that they know their data quality issues and their data better than anyone. Plus a focused solution will cost less in the long run then a vendor supplied general purpose product. This is not unreasonable if you think of MDM as a point solution for a particular data quality problem. But this approach carries significant risk. We now know that organizations achieve significant competitive advantages when they deploy MDM as a strategic enterprise wide solution: with the most common best practice being to deploy a tactical MDM solution and grow it into a full information architecture. A build your own approach most certainly will not scale to a larger architecture unless it is done correctly with the larger solution in mind. It is possible to build a home grown point MDM solution in such a way that it will dovetail into broader MDM architectures. A very good place to start is to use the same basic technologies that Oracle uses to build its own MDM solutions. Start with the Oracle 11g database to create a flexible, extensible and open data model to hold the master data and all needed attributes. The Oracle database is the most flexible, highly available and scalable database system on the market. With its Real Application Clusters (RAC) it can even support the mixed OLTP and BI workloads that represent typical MDM data access profiles. Use Oracle Data Integration (ODI) for batch data movement between applications, MDM data stores, and the BI layer. Use Oracle Golden Gate for more real-time data movement. Use Oracle's SOA Suite for application integration with its: BPEL Process Manager to orchestrate MDM connections to business processes; Identity Management for managing users; WS Manager for managing web services; Business Intelligence Enterprise Edition for analytics; and JDeveloper for creating or extending the MDM management application. Oracle utilizes these technologies to build its MDM Hubs.  Customers who build their own MDM solution using these components will easily migrate to Oracle provided MDM solutions when the home grown solution runs out of gas. But, even with a full stack of open flexible MDM technologies, creating a robust MDM application can be a daunting task. For example, a basic MDM solution will need: a set of data access methods that support master data as a service as well as direct real time access as well as batch loads and extracts; a data migration service for initial loads and periodic updates; a metadata management capability for items such as business entity matrixed relationships and hierarchies; a source system management capability to fully cross-reference business objects and to satisfy seemingly conflicting data ownership requirements; a data quality function that can find and eliminate duplicate data while insuring correct data attribute survivorship; a set of data quality functions that can manage structured and unstructured data; a data quality interface to assist with preventing new errors from entering the system even when data entry is outside the MDM application itself; a continuing data cleansing function to keep the data up to date; an internal triggering mechanism to create and deploy change information to all connected systems; a comprehensive role based data security system to control and monitor data access, update rights, and maintain change history; a flexible business rules engine for managing master data processes such as privacy and data movement; a user interface to support casual users and data stewards; a business intelligence structure to support profiling, compliance, and business performance indicators; and an analytical foundation for directly analyzing master data. Oracle's pre-built MDM Hub solutions are full-featured 3-tier Internet applications designed to participate in the full Oracle technology stack or to run independently in other open IT SOA environments. Building MDM solutions from scratch can take years. Oracle's pre-built MDM solutions can bring quality data to the enterprise in a matter of months. But if you must build, at lease build with the world's best technology stack in a way that simplifies the eventual upgrade to Oracle MDM and to the full enterprise wide information architecture that it enables.

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  • ORA-4030 Troubleshooting

    - by [email protected]
    QUICKLINK: Note 399497.1 FAQ ORA-4030 Note 1088087.1 : ORA-4030 Diagnostic Tools [Video]   Have you observed an ORA-0430 error reported in your alert log? ORA-4030 errors are raised when memory or resources are requested from the Operating System and the Operating System is unable to provide the memory or resources.   The arguments included with the ORA-4030 are often important to narrowing down the problem. For more specifics on the ORA-4030 error and scenarios that lead to this problem, see Note 399497.1 FAQ ORA-4030.   Looking for the best way to diagnose? There are several available diagnostic tools (error tracing, 11g Diagnosibility, OCM, Process Memory Guides, RDA, OSW, diagnostic scripts) that collectively can prove powerful for identifying the cause of the ORA-4030.    Error Tracing   The ORA-4030 error usually occurs on the client workstation and for this reason, a trace file and alert log entry may not have been generated on the server side.  It may be necessary to add additional tracing events to get initial diagnostics on the problem. To setup tracing to trap the ORA-4030, on the server use the following in SQLPlus: alter system set events '4030 trace name heapdump level 536870917;name errorstack level 3';Once the error reoccurs with the event set, you can turn off  tracing using the following command in SQLPlus:alter system set events '4030 trace name context off; name context off';NOTE:   See more diagnostics information to collect in Note 399497.1  11g DiagnosibilityStarting with Oracle Database 11g Release 1, the Diagnosability infrastructure was introduced which places traces and core files into a location controlled by the DIAGNOSTIC_DEST initialization parameter when an incident, such as an ORA-4030 occurs.  For earlier versions, the trace file will be written to either USER_DUMP_DEST (if the error was caught in a user process) or BACKGROUND_DUMP_DEST (if the error was caught in a background process like PMON or SMON). The trace file may contain vital information about what led to the error condition.    Note 443529.1 11g Quick Steps to Package and Send Critical Error Diagnostic Informationto Support[Video]  Oracle Configuration Manager (OCM) Oracle Configuration Manager (OCM) works with My Oracle Support to enable proactive support capability that helps you organize, collect and manage your Oracle configurations. Oracle Configuration Manager Quick Start Guide Note 548815.1: My Oracle Support Configuration Management FAQ Note 250434.1: BULLETIN: Learn More About My Oracle Support Configuration Manager    General Process Memory Guides   An ORA-4030 indicates a limit has been reached with respect to the Oracle process private memory allocation.    Each Operating System will handle memory allocations with Oracle slightly differently. Solaris     Note 163763.1Linux       Note 341782.1IBM AIX   Notes 166491.1 and 123754.1HP           Note 166490.1Windows Note 225349.1, Note 373602.1, Note 231159.1, Note 269495.1, Note 762031.1Generic    Note 169706.1   RDAThe RDA report will show more detailed information about the database and Server Configuration. Note 414966.1 RDA Documentation Index Download RDA -- refer to Note 314422.1 Remote Diagnostic Agent (RDA) 4 - Getting Started OS Watcher (OSW)This tool is designed to gather Operating System side statistics to compare with the findings from the database.  This is a key tool in cases where memory usage is higher than expected on the server while not experiencing ORA-4030 errors currently. Reference more details on setup and usage in Note 301137.1 OS Watcher User Guide Diagnostic Scripts   Refer to Note 1088087.1 : ORA-4030 Diagnostic Tools [Video] Common Causes/Solutions The ORA-4030 can occur for a variety of reasons.  Some common causes are:   * OS Memory limit reached such as physical memory and/or swap/virtual paging.   For instance, IBM AIX can experience ORA-4030 issues related to swap scenarios.  See Note 740603.1 10.2.0.4 not using large pages on AIX for more on that problem. Also reference Note 188149.1 for pointers on 10g and stack size issues.* OS limits reached (kernel or user shell limits) that limit overall, user level or process level memory * OS limit on PGA memory size due to SGA attach address           Reference: Note 1028623.6 SOLARIS How to Relocate the SGA* Oracle internal limit on functionality like PL/SQL varrays or bulk collections. ORA-4030 errors will include arguments like "pl/sql vc2" "pmucalm coll" "pmuccst: adt/re".  See Coding Pointers for pointers on application design to get around these issues* Application design causing limits to be reached* Bug - space leaks, heap leaks   ***For reference to the content in this blog, refer to Note.1088267.1 Master Note for Diagnosing ORA-4030

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  • To sample or not to sample...

    - by [email protected]
    Ideally, we would know the exact answer to every question. How many people support presidential candidate A vs. B? How many people suffer from H1N1 in a given state? Does this batch of manufactured widgets have any defective parts? Knowing exact answers is expensive in terms of time and money and, in most cases, is impractical if not impossible. Consider asking every person in a region for their candidate preference, testing every person with flu symptoms for H1N1 (assuming every person reported when they had flu symptoms), or destructively testing widgets to determine if they are "good" (leaving no product to sell). Knowing exact answers, fortunately, isn't necessary or even useful in many situations. Understanding the direction of a trend or statistically significant results may be sufficient to answer the underlying question: who is likely to win the election, have we likely reached a critical threshold for flu, or is this batch of widgets good enough to ship? Statistics help us to answer these questions with a certain degree of confidence. This focuses on how we collect data. In data mining, we focus on the use of data, that is data that has already been collected. In some cases, we may have all the data (all purchases made by all customers), in others the data may have been collected using sampling (voters, their demographics and candidate choice). Building data mining models on all of your data can be expensive in terms of time and hardware resources. Consider a company with 40 million customers. Do we need to mine all 40 million customers to get useful data mining models? The quality of models built on all data may be no better than models built on a relatively small sample. Determining how much is a reasonable amount of data involves experimentation. When starting the model building process on large datasets, it is often more efficient to begin with a small sample, perhaps 1000 - 10,000 cases (records) depending on the algorithm, source data, and hardware. This allows you to see quickly what issues might arise with choice of algorithm, algorithm settings, data quality, and need for further data preparation. Instead of waiting for a model on a large dataset to build only to find that the results don't meet expectations, once you are satisfied with the results on the initial sample, you can  take a larger sample to see if model quality improves, and to get a sense of how the algorithm scales to the particular dataset. If model accuracy or quality continues to improve, consider increasing the sample size. Sampling in data mining is also used to produce a held-aside or test dataset for assessing classification and regression model accuracy. Here, we reserve some of the build data (data that includes known target values) to be used for an honest estimate of model error using data the model has not seen before. This sampling transformation is often called a split because the build data is split into two randomly selected sets, often with 60% of the records being used for model building and 40% for testing. Sampling must be performed with care, as it can adversely affect model quality and usability. Even a truly random sample doesn't guarantee that all values are represented in a given attribute. This is particularly troublesome when the attribute with omitted values is the target. A predictive model that has not seen any examples for a particular target value can never predict that target value! For other attributes, values may consist of a single value (a constant attribute) or all unique values (an identifier attribute), each of which may be excluded during mining. Values from categorical predictor attributes that didn't appear in the training data are not used when testing or scoring datasets. In subsequent posts, we'll talk about three sampling techniques using Oracle Database: simple random sampling without replacement, stratified sampling, and simple random sampling with replacement.

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  • Central Banks Rely On MySQL Based Simulator

    - by bertrand.matthelie(at)oracle.com
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Calibri"; }@font-face { font-family: "Cambria"; }@font-face { font-family: "Garamond"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }span.description { }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } We recently published a case study describing how central banks worldwide rely on the Bank of Finland's MySQL based simulator.   The Bank of Finland (BoF) acts as Finland's central bank, national monetary authority, and member of the European System of Central Banks and the Eurosystem. The BoF developed a MySQL based versatile system for making payments and settlement simulations, used for analyzing liquidity needs, risk issues, changes in authority policies & regulations, and more. Running on Windows, the application has been widely adopted by central bank economists worldwide.   The Simulator is managing large data sets and thus needed a robust database as its foundation. Key requirements to select the database included:   ·       Low Costs ·       Performance & Scalability ·       Ease of Use   You can read more about why the Bank of Finland selected MySQL to power its economic simulator in our case study, posted here.   For more information about MySQL on Windows, check out our MySQL on Windows Resource Center, and, join today's Oracle TechCast Live: "MySQL 5.5 Does Windows" with Mike Frank at 10.00 am PT!

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  • Squeezing hardware

    - by [email protected]
    It's very common that high availability means duplicate hardware so costs grows up.Nowadays, CIOs and DBAs has the main challenge of reduce the money spent increasing the performance and the availability. Since Grid Infrastructure 11gR2, there is a new feature that helps them to afford this challenge: Server PoolsNow, in Grid Infrastructure 11gR2, you can define server pools across the cluster setting up the minimum number of servers, the maximum and how important is the pool.For example:Consider  that "Velasco, Boixeda & co"  has 3 apps in a 6 servers cluster.First One is the main core business appSecond one is Mid RangeAnd third it's a database not very important.We Define the following resource requirements for expected workload:1- Main App 2 servers required2- Mid Range App requires 1 server3- Is not a required app in case of disasterThe we define 3 server pools across the cluster:1- Main pool min two servers, max three servers, importance four2- Mid pool, min one server max two servers, importance two3- test pool,min zero servers, max one server, importance oneSo the initial configuration is:-Main pool has three servers-Mid pool has two servers-Test pool has one serverLogically, we can see the cluster like this:If any server fails, the following algorithm will be applied:1.-The server pool of least importance2.-IF server pools are of the same importance,   THEN then the Server Pool that has more than its defined minimum servers Is chosenHope it helps 

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  • Automatic Standby Recreation for Data Guard

    - by pablo.boixeda(at)oracle.com
    Hi,Unfortunately sometimes a Standby Instance needs to be recreated. This can happen for many reasons such as lost archive logs, standby data files, failover, among others.This is why we wanted to have one script to recreate standby instances in an easy way.This script recreates the standby considering some prereqs:-Database Version should be at least 11gR1-Dummy instance started on the standby node (Seeking to improve this so it won't be needed)-Broker configuration hasn't been removed-In our case we have two TNSNAMES files, one for the Standby creation (using SID) and the other one for production using service names (including broker service name)-Some environment variables set up by the environment db script (like ORACLE_HOME, PATH...)-The directory tree should not have been modified in the stanby hostWe are currently using it on our 11gR2 Data Guard tests.Any improvements will be welcome! Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} #!/bin/ksh ###    NOMBRE / VERSION ###       recrea_dg.sh   v.1.00 ### ###    DESCRIPCION ###       reacreacion de la Standby ### ###    DEVUELVE ###       0 Creacion de STANDBY correcta ###       1 Fallo ### ###    NOTAS ###       Este shell script NO DEBE MODIFICARSE. ###       Todas las variables y constantes necesarias se toman del entorno. ### ###    MODIFICADO POR:    FECHA:        COMENTARIOS: ###    ---------------    ----------    ------------------------------------- ###      Oracle           15/02/2011    Creacion. ### ### ### Cargar entorno ### V_ADMIN_DIR=`dirname $0` . ${V_ADMIN_DIR}/entorno_bd.sh 1>>/dev/null if [ $? -ne 0 ] then   echo "Error Loading the environment."   exit 1 fi V_RET=0 V_DATE=`/bin/date` V_DATE_F=`/bin/date +%Y%m%d_%H%M%S` V_LOGFILE=${V_TRAZAS}/recrea_dg_${V_DATE_F}.log exec 4>&1 tee ${V_FICH_LOG} >&4 |& exec 1>&p 2>&1 ### ### Variables para Recrear el Data Guard ### V_DB_BR=`echo ${V_DB_NAME}|tr '[:lower:]' '[:upper:]'` if [ "${ORACLE_SID}" = "${V_DB_NAME}01" ] then         V_LOCAL_BR=${V_DB_BR}'01'         V_REMOTE_BR=${V_DB_BR}'02' else         V_LOCAL_BR=${V_DB_BR}'02'         V_REMOTE_BR=${V_DB_BR}'01' fi echo " Getting local instance ROLE ${ORACLE_SID} ..." sqlplus -s /nolog 1>>/dev/null 2>&1 <<-! whenever sqlerror exit 1 connect / as sysdba variable salida number declare   v_database_role v\$database.database_role%type; begin   select database_role into v_database_role from v\$database;   :salida := case v_database_role        when 'PRIMARY' then 2        when 'PHYSICAL STANDBY' then 3        else 4      end; end; / exit :salida ! case $? in 1) echo " ERROR: Cannot get instance ROLE ." | tee -a ${V_LOGFILE}   2>&1    V_RET=1 ;; 2) echo " Local Instance with PRIMARY role." | tee -a ${V_LOGFILE}   2>&1    V_DB_ROLE_LCL=PRIMARY ;; 3) echo " Local Instance with PHYSICAL STANDBY role." | tee -a ${V_LOGFILE}   2>&1    V_DB_ROLE_LCL=STANDBY ;; *) echo " ERROR: UNKNOWN ROLE." | tee -a ${V_LOGFILE}   2>&1    V_RET=1 ;; esac if [ "${V_DB_ROLE_LCL}" = "PRIMARY" ] then         echo "####################################################################" | tee -a ${V_LOGFILE}   2>&1         echo "${V_DATE} - Reacreating  STANDBY Instance." | tee -a ${V_LOGFILE}   2>&1         echo "" | tee -a ${V_LOGFILE}   2>&1         echo "DATAFILES, CONTROL FILES, REDO LOGS and ARCHIVE LOGS in standby instance ${V_REMOTE_BR} will be removed" | tee -a ${V_LOGFILE}   2>&1         echo "" | tee -a ${V_LOGFILE}   2>&1         V_PRIMARY=${V_LOCAL_BR}         V_STANDBY=${V_REMOTE_BR} fi if [ "${V_DB_ROLE_LCL}" = "STANDBY" ] then         echo "####################################################################" | tee -a ${V_LOGFILE}   2>&1         echo "${V_DATE} - Reacreating  STANDBY Instance." | tee -a ${V_LOGFILE}   2>&1         echo "" | tee -a ${V_LOGFILE}   2>&1         echo "DATAFILES, CONTROL FILES, REDO LOGS and ARCHIVE LOGS in standby instance ${V_LOCAL_BR} will be removed" | tee -a ${V_LOGFILE}   2>&1         echo "" | tee -a ${V_LOGFILE}   2>&1         V_PRIMARY=${V_REMOTE_BR}         V_STANDBY=${V_LOCAL_BR} fi # Cargamos las variables de los hosts # Cargamos las variables de los hosts PRY_HOST=`sqlplus  /nolog << EOF | grep KEEP | sed 's/KEEP//;s/[   ]//g' connect sys/${V_DB_PWD}@${V_PRIMARY} as sysdba select 'KEEP',host_name from v\\$instance; EOF` SBY_HOST=`sqlplus  /nolog << EOF | grep KEEP | sed 's/KEEP//;s/[   ]//g' connect sys/${V_DB_PWD}@${V_STANDBY} as sysdba select 'KEEP',host_name from v\\$instance; EOF` echo "el HOST primary es: ${PRY_HOST}" | tee -a ${V_LOGFILE}   2>&1 echo "el HOST standby es: ${SBY_HOST}" | tee -a ${V_LOGFILE}   2>&1 echo "" | tee -a ${V_LOGFILE}   2>&1 ## ## Paramos la instancia STANDBY ## V_DATE=`/bin/date` echo "${V_DATE} - Shutting down Standby instance" | tee -a ${V_LOGFILE}   2>&1 echo "" | tee -a ${V_LOGFILE}   2>&1 echo "********************************************************************************" | tee -a ${V_LOGFILE}   2>&1 ## ## Paramos la instancia STANDBY ## SBY_STATUS=`sqlplus  /nolog << EOF | grep KEEP | sed 's/KEEP//;s/[   ]//g' connect sys/${V_DB_PWD}@${V_STANDBY} as sysdba select 'KEEP',status from v\\$instance; EOF` if [ ${SBY_STATUS} = 'STARTED' ] || [ ${SBY_STATUS} = 'MOUNTED' ] || [ ${SBY_STATUS} = 'OPEN' ] then         echo "${V_DATE} - Standby instance shutdown in progress..." | tee -a ${V_LOGFILE}   2>&1         echo "" | tee -a ${V_LOGFILE}   2>&1         echo "********************************************************************************" | tee -a ${V_LOGFILE}   2>&1         sqlplus -s /nolog 1>>/dev/null 2>&1 <<-!         whenever sqlerror exit 1         connect sys/${V_DB_PWD}@${V_STANDBY} as sysdba         shutdown abort         ! fi V_DATE=`/bin/date` echo "" echo "${V_DATE} - Standby instance stopped" | tee -a ${V_LOGFILE}   2>&1 echo "" | tee -a ${V_LOGFILE}   2>&1 echo "********************************************************************************" | tee -a ${V_LOGFILE}   2>&1 ## ## Eliminamos los ficheros de la base de datos ## V_SBY_SID=`echo ${V_STANDBY}|tr '[:upper:]' '[:lower:]'` V_PRY_SID=`echo ${V_PRIMARY}|tr '[:upper:]' '[:lower:]'` ssh ${SBY_HOST} rm /opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/data/*.dbf ssh ${SBY_HOST} rm /opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/arch/*.arc ssh ${SBY_HOST} rm /opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/ctl/*.ctl ssh ${SBY_HOST} rm /opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/redo/*.ctl ssh ${SBY_HOST} rm /opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/redo/*.rdo ## ## Startup nomount stby instance ## V_DATE=`/bin/date` echo "" | tee -a ${V_LOGFILE}   2>&1 echo "${V_DATE} - Starting  DUMMY Standby Instance " | tee -a ${V_LOGFILE}   2>&1 echo "" | tee -a ${V_LOGFILE}   2>&1 echo "********************************************************************************" | tee -a ${V_LOGFILE}   2>&1 ssh ${SBY_HOST} touch /home/oracle/init_dg.ora ssh ${SBY_HOST} 'echo "DB_NAME='${V_DB_NAME}'">>/home/oracle/init_dg.ora' ssh ${SBY_HOST} touch /home/oracle/start_dummy.sh ssh ${SBY_HOST} 'echo "ORACLE_HOME=/opt/oracle/db/db'${V_DB_NAME}'/soft/db11.2.0.2 ">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "export ORACLE_HOME">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "PATH=\$ORACLE_HOME/bin:\$PATH">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "export PATH">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "ORACLE_SID='${V_SBY_SID}'">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "export ORACLE_SID">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "sqlplus -s /nolog <<-!" >>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "      whenever sqlerror exit 1 ">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "      connect / as sysdba ">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "      startup nomount pfile='\''/home/oracle/init_dg.ora'\''">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'echo "! ">>/home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'chmod 744 /home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'sh /home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'rm /home/oracle/start_dummy.sh' ssh ${SBY_HOST} 'rm /home/oracle/init_dg.ora' ## ## TNSNAMES change, specific for RMAN duplicate ## V_DATE=`/bin/date` echo "" | tee -a ${V_LOGFILE}   2>&1 echo "${V_DATE} - Setting up TNSNAMES in PRIMARY host " | tee -a ${V_LOGFILE}   2>&1 echo "" | tee -a ${V_LOGFILE}   2>&1 echo "********************************************************************************" | tee -a ${V_LOGFILE}   2>&1 ssh ${PRY_HOST} 'cp /opt/oracle/db/db'${V_DB_NAME}'/soft/db11.2.0.2/network/admin/tnsnames.ora.inst  /opt/oracle/db/db'${V_DB_NAME}'/soft/db11.2.0.2/network/admin/tnsnames.ora' V_DATE=`/bin/date` echo "" | tee -a ${V_LOGFILE}   2>&1 echo "${V_DATE} - Starting STANDBY creation with RMAN.. " | tee -a ${V_LOGFILE}   2>&1 echo "" | tee -a ${V_LOGFILE}   2>&1 echo "********************************************************************************" | tee -a ${V_LOGFILE}   2>&1 rman<<-! >>${V_LOGFILE} connect target sys/${V_DB_PWD}@${V_PRIMARY} connect auxiliary sys/${V_DB_PWD}@${V_STANDBY} run { allocate channel prmy1 type disk; allocate channel prmy2 type disk; allocate channel prmy3 type disk; allocate channel prmy4 type disk; allocate auxiliary channel stby type disk; duplicate target database for standby from active database dorecover spfile parameter_value_convert '${V_PRY_SID}','${V_SBY_SID}' set control_files='/opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/ctl/control01.ctl','/opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/redo/control02.ctl' set db_file_name_convert='/opt/oracle/db/db${V_DB_NAME}/${V_PRY_SID}/','/opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/' set log_file_name_convert='/opt/oracle/db/db${V_DB_NAME}/${V_PRY_SID}/','/opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/' set 'db_unique_name'='${V_SBY_SID}' set log_archive_config='DG_CONFIG=(${V_PRIMARY},${V_STANDBY})' set fal_client='${V_STANDBY}' set fal_server='${V_PRIMARY}' set log_archive_dest_1='LOCATION=/opt/oracle/db/db${V_DB_NAME}/${V_SBY_SID}/arch DB_UNIQUE_NAME=${V_SBY_SID} MANDATORY VALID_FOR=(ALL_LOGFILES,ALL_ROLES)' set log_archive_dest_2='SERVICE="${V_PRIMARY}"','SYNC AFFIRM DB_UNIQUE_NAME=${V_PRY_SID} DELAY=0 MAX_FAILURE=0 REOPEN=300 REGISTER VALID_FOR=(ONLINE_LOGFILES,PRIMARY_ROLE)' nofilenamecheck ; } ! V_DATE=`/bin/date` if [ $? -ne 0 ] then         echo ""         echo "${V_DATE} - Error creating STANDBY instance"         echo ""         echo "********************************************************************************" else         echo ""         echo "${V_DATE} - STANDBY instance created SUCCESSFULLY "         echo ""         echo "********************************************************************************" fi sqlplus -s /nolog 1>>/dev/null 2>&1 <<-!         whenever sqlerror exit 1         connect sys/${V_DB_PWD}@${V_STANDBY} as sysdba         alter system set local_listener='(ADDRESS=(PROTOCOL=TCP)(HOST=${SBY_HOST})(PORT=1544))' scope=both;         alter system set service_names='${V_DB_NAME}.eu.roca.net,${V_SBY_SID}.eu.roca.net,${V_SBY_SID}_DGMGRL.eu.roca.net' scope=both;         alter database recover managed standby database using current logfile disconnect from session;         alter system set dg_broker_start=true scope=both; ! ## ## TNSNAMES change, back to Production Mode ## V_DATE=`/bin/date` echo " " | tee -a ${V_LOGFILE}   2>&1 echo "${V_DATE} - Restoring TNSNAMES in PRIMARY "  | tee -a ${V_LOGFILE}   2>&1 echo ""  | tee -a ${V_LOGFILE}   2>&1 echo "********************************************************************************"  | tee -a ${V_LOGFILE}   2>&1 ssh ${PRY_HOST} 'cp /opt/oracle/db/db'${V_DB_NAME}'/soft/db11.2.0.2/network/admin/tnsnames.ora.prod  /opt/oracle/db/db'${V_DB_NAME}'/soft/db11.2.0.2/network/admin/tnsnames.ora' echo ""  | tee -a ${V_LOGFILE}   2>&1 echo "${V_DATE} -  Waiting for media recovery before check the DATA GUARD Broker"  | tee -a ${V_LOGFILE}   2>&1 echo ""  | tee -a ${V_LOGFILE}   2>&1 echo "********************************************************************************"  | tee -a ${V_LOGFILE}   2>&1 sleep 200 dgmgrl <<-! | grep SUCCESS 1>/dev/null 2>&1     connect ${V_DB_USR}/${V_DB_PWD}@${V_STANDBY}     show configuration verbose; ! if [ $? -ne 0 ] ; then         echo "       ERROR: El status del Broker no es SUCCESS" | tee -a ${V_LOGFILE}   2>&1 ;         V_RET=1 else          echo "      DATA GUARD OK " | tee -a ${V_LOGFILE}   2>&1 ; Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}         V_RET=0 fi Hope it helps.

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  • Introduction to WebCenter Personalization Server

    - by cindy.mcmullen(at)oracle.com
    IntroductionThe next release of Oracle WebCenter will include a new product:  the Personalization Server, developed by team members of Boulder Labs.  This team is comprised largely of the previous WebLogic Portal group, with several members having nearly 10 years' experience in personalization technologies.Customization is not PersonalizationCustomization is more of a static application behavior, such as retrieving and applying user preferences.  Personalization, on the other hand, delivers dynamic content based on run-time knowledge of the user.  It uses technology to accommodate the differences between individuals, producing the "a-ha!" experience.    WebCenter Personalization Server (WCPS) is able to integrate with and leverage many systems (property service, content management, user profile information, a recommendation service) to bring together a uniquely personalized user experience.Stay TunedUpcoming posts will discuss WCPS architecture, the Property Service, and the configuration and invocation of the OOTB "providers" such as CMIS, Activity Graph, and People Connections.    

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  • HTTP Basic Auth Protected Services using Web Service Data Control

    - by vishal.s.jain(at)oracle.com
    With Oracle JDeveloper 11g (11.1.1.4.0) one can now create Web Service Data Control for services which are protected with HTTP Basic Authentication.So when you provide such a service to the Data Control Wizard, a dialog pops up prompting you to entry the authentication details:After you give the details, you can proceed with the creation of Data Control.Once the Data Control is created, you can use the WSDC Tester to quickly test the service.In this case, since the service is protected, we need to first edit the connection to provide username details:Enter the authentication details against username and password. Once done, select DataControl.dcx and using the context menu, select 'Run'. This will bring up the Tester.On the Tester, select the Service Node and using context menu pick 'Operations'. This will bring up the methods which you can test:Now you can pick a method, provide the input parameters and hit execute to see the results.

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  • Bunny Inc. – Episode 1. Mr. CIO meets Mr. Executive Manager

    - by kellsey.ruppel(at)oracle.com
    To make accurate and timely business decisions, executive managers are constantly in need of valuable information that is often hidden in old-style traditional systems. What can Mr. CIO come up with to help make Mr. Executive Manager's job easier at Bunny Inc.? Take a look and discover how you too can make informed business decisions by combining back-office systems with social media. Bunny Inc. -- Episode 1. Mr. CIO meets Mr. Executive ManagerTechnorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, e20bunnies

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  • Soluciones Oracle para Servicios Sociales: Demo "El Ciudadano"

    - by alvaro.desantiago(at)oracle.com
    Las Soluciones Oracle mejoran la ejecución de los programas sociales de las Administraciones y el resultado obtenido por los ciudadanos. La Solución Oracle para Servicios Sociales permite a las Administraciones Públicas optimizar los resultados de las políticas sociales y maximizar la tasa de participación, através de la implantación de Siebel Case Management y Oracle Policy Automation.Les facilita, asimismo, compartir una visión única del ciudadano, gestionar los continuos cambios de políticas de mejora de los programas sociales y su prestación directa a los interesados.Oracle proporciona la solución de Servicios Sociales, para una variedad de áreas como son Beneficios Sociales, Empleo, Violencia de Género y Protección al Menor.

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  • Enterprise 2.0 - Connecting People, Processes & Content

    - by kellsey.ruppel(at)oracle.com
    With recent technological advances, the Internet is changing. When users head to the web, they are no longer just looking for information from a simple text and picture based website. Users want a more interactive experience - they want to participate, to share their views and get the feedback of others. And this is precisely what Web 2.0 technology addresses. Web 2.0 is about web applications that facilitate interactive information sharing, user-centered design and collaboration on the World Wide Web. Web 2.0 technology is everywhere on the Internet and is radically changing the speed and medium in which we interact and communicate. There are thousands of examples in the consumer world of Web 2.0 applications, technologies and solutions at work. You might be familiar with some of them...blogs, wikis (Wikipedia), Twitter, Facebook, LinkedIn - these are all examples of Web 2.0. And these technologies are transforming our world into a real-time, participation-oriented, user-driven, content-centric world. With all of these Web 2.0 solutions it's about the user, the consumer and all the content they are generating. It's a world full of online communities where people share and participate. We're not talking about disseminating information top-down , nor is it a bottom-up fight. Everyone has an equal opportunity to participate and share. The more you participate, the more you share, the more valued you are in the community. The web is not just a collection of documents online. It is the social web.  For the active users in the community, staying connected becomes critically important so they can participate at anytime and from anywhere. And because feedback and interaction are so critical, time is of the essence. When everyone is providing immediate responses, you feel the urge to do the same. Hence everything needs to be done right now, together...and collaboratively. With all the content being generated online by users, there is complete information overload out there. (That's a good thing for Google). But...it's no longer just about search. Sometimes you want the information to just come to you. Recommendations and discovery engines will deliver you more applicable results than a non-contextual search. How many of you have heard about a news headline on Facebook as part of your feed before you read the paper or see it on TV? This is how the new generation of workers live their daily lives...and as they enter the workforce, these trends and technologies are showing up in the enterprise too. A lot of the Web 2.0 technologies and solutions in the consumer world are geared for just that....consumers. But the core concepts that put them into the Web 2.0 category can be applied to the enterprise as well. And that is what we mean when we talk about Enterprise 2.0. Enterprise 2.0 is the use of Web 2.0 tools and technologies in the workplace.  It provides a modern user experience by connecting the people, content and business processes inside and outside the enterprise. Enterprise 2.0 empowers users to collaborate more effectively, find and share information in the proper content and improves the overall business processes which they participate in. As we head into 2011, is your organization using Enterprise 2.0 capabilities to the fullest? Are you connecting your people, processes and content together to provide a modern user experience?

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  • 5 tipologie di consumatori con cui confrontarsi per rendere vincenti le proprie strategie di CRM

    - by antonella.buonagurio(at)oracle.com
    Sono 5 le tipologie di consumatori che  rappresentano 5 differenti modalità di acquisto di cui le aziende devono tenere in considerazione nella pianificazione dei propri piani strategici del 2011. Oltre al "consumatore just-in-time", già citato in un precedente articolo apparso sul Wall Street Journal a Novembre ecco le altre tipologie evidenziate da Lioe Arussy (Strativity Group). Il consumatore alla ricerca degli sconti Il consumatore diffidente Il consumatore timoroso Il consumatore fai-da-te Il consumatore indulgente Per ognuno di queste categorie viene evidenziato il modello di comportamento e il conseguente modello di acquisto. Per saperne di più  

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  • Spotlight on Claims: Serving Customers Under Extreme Conditions

    - by [email protected]
    Oracle Insurance's director of marketing for EMEA, John Sinclair, recently attended the CII Spotlight on Claims event in London. Bad weather and its implications for the insurance industry have become very topical as the frequency and diversity of natural disasters - including rains, wind and snow - has surged across Europe this winter. On England's wettest day on record, the county of Cumbria was flooded with 12 inches of rain within 24 hours. Freezing temperatures wreaked havoc on European travel, causing high speed TVG trains to break down and stranding hundreds of passengers under the English Chanel in a tunnel all night long without heat or electricity. A storm named Xynthia thrashed France and surrounding countries with hurricane force, flooding ports and killing 51 people. After the Spring Equinox, insurers may have thought the worst had past. Then came along Eyjafjallajökull, spewing out vast quantities of volcanic ash in what is turning out to be one of most costly natural disasters in history. Such extreme events challenge insurance companies' ability to service their customers just when customers need their help most. When you add economic downturn and competitive pressures to the mix, insurers are further stretched and required to continually learn and innovate to meet high customer expectations with reduced budgets. These and other issues were hot topics of discussion at the recent "Spotlight on Claims" seminar in London, focused on how weather is affecting claims and the insurance industry. The event was organized by the CII (Chartered Insurance Institute), a group with 90,000 members. CII has been at the forefront in setting professional standards for the insurance industry for over a century. Insurers came to the conference to hear how they could better serve their customers under extreme weather conditions, learn from the experience of their peers, and hear about technological breakthroughs in climate modeling, geographic intelligence and IT. Customer case studies at the conference highlighted the importance of effective and constant communication in handling the overflow of catastrophe related claims. First and foremost is the need to rapidly establish initial communication with claimants to build their confidence in a positive outcome. Ongoing communication then needs to be continued throughout the claims cycle to mange expectations and maintain ownership of the process from start to finish. Strong internal communication to support frontline staff was also deemed critical to successful crisis management, as was communication with the broader insurance ecosystem to tap into extended resources and business intelligence. Advances in technology - such web based systems to access policies and enter first notice of loss in the field - as well as customer-focused self-service portals and multichannel alerts, are instrumental in improving customer satisfaction and helping insurers to deal with the claims surge, which often can reach four or more times normal workloads. Dynamic models of the global climate system can now be used to better understand weather-related risks, and as these models mature it is hoped that they will soon become more accurate in predicting the timing of catastrophic events. Geographic intelligence is also being used within a claims environment to better assess loss reserves and detect fraud. Despite these advances in dealing with catastrophes and predicting their occurrence, there will never be a substitute for qualified front line staff to deal with customers. In light of pressures to streamline efficiency, there was debate as to whether outsourcing was the solution, or whether it was better to build on the people you have. In the final analysis, nearly everybody agreed that in the future insurance companies would have to work better and smarter to keep on top. An appeal was also made for greater collaboration amongst industry participants in dealing with the extreme conditions and systematic stress brought on by natural disasters. It was pointed out that the public oftentimes judged the industry as a whole rather than the individual carriers when it comes to freakish events, and that all would benefit at such times from the pooling of limited resources and professional skills rather than competing in silos for competitive advantage - especially the end customer. One case study that stood out was on how The Motorists Insurance Group was able to power through one of the most devastating catastrophes in recent years - Hurricane Ike. The keys to Motorists' success were superior people, processes and technology. They did a lot of upfront planning and invested in their people, creating a healthy team environment that delivered "max service" even when they were experiencing the same level of devastation as the rest of the population. Processes were rapidly adapted to meet the challenge of the catastrophe and continually adapted to Ike's specific conditions as they evolved. Technology was fundamental to the execution of their strategy, enabling them anywhere access, on the fly reassigning of resources and rapid training to augment the work force. You can learn more about the Motorists experience by watching this video. John Sinclair is marketing director for Oracle Insurance in EMEA. He has more than 20 years of experience in insurance and financial services.

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  • The 2010 Life Insurance Conference - Washington, DC

    - by [email protected]
    How ironic to be in Washington, DC on April 15 - TAX DAY! Fortunately, I avoided IRS offices and attended the much more enjoyable 2010 Life Insurance Conference, presented by LIMRA, LOMA SOA and ACLI. This year's conference offered a variety of tracks focused on the Life Industry including Distribution/Marketing Marketing, Administration, Actuarial/Product Development, Regulatory, Reinsurance and Strategic Management. President and CEO of the ACLI, Frank Keating, opened the event by moderating a session titled "Executive Viewpoint on new Opportunities." Guest speakers included Ted Mathas, President and CEO of NY Life, and John Walters, President and CEO of Hartford Life. Both speakers were insightful as they shared the challenges and opportunities each company faces and the key role life insurance companies play in our society and the global economy. There were several key themes that were reiterated in multiple sessions throughout the conference - the economy is on the rebound, optimism is growing, consumer spending is up and an uptick in employment is likely to follow. The threat of a double dip recession has seemed to passed. Good news for our industry, and welcomed by all in attendance. Of special interest to me, given my background, was some research shared by both The Nolan Group and Novarica in separate sessions. Both firms indicate that policy administration upgrades/replacement projects remain a top priority in 2010. Carriers continue to invest in modern technology. Modern ultra-configurable systems enable carriers to switch from a waterfall to an agile project methodology, which often entails a "culture change" within an organization. Other themes heard throughout the two-day event: Virtually all sessions focused on People, Process and Technology! Product innovation, agility and speed to market are as important as ever. Social Networks and Twitter are becoming more popular ways of communicating with both field and dispersed staff. Several sessions focused on the application, new business and underwriting process. Companies continue looking for ways to increase market agility, accelerate speed to market, address cost issues and improve service levels across the process. They recognize the need to ease the way to do business with both producers and consumers. Author and economic futurist Jeff Thredgold presented an entertaining, informative and humorous general session on Wednesday afternoon that focused on the US and global economies, financial markets and retirement outlook. Thredgold did not disappoint anyone with his message! The Thursday morning general session was keynoted by Therese Vaughan (CEO - NAIC) and Thomas Crawford (President of C2 Group). Both speakers gave a poignant view of the recent financial crisis and discussed "Putting the Pieces Back Together." Therese spoke of the recent financial turmoil and likely changes to regulations to the financial services sector. Tom's topics focused on economic recovery and the political environment in Washington, and how that impacts our industry. Next year's event will be April 11-13, 2011 in Las Vegas. Roger A.Soppe, CLU, LUTCF, is the Senior Director of Insurance Strategy, Oracle Insurance.

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  • Ignoring Robots - Or Better Yet, Counting Them Separately

    - by [email protected]
    It is quite common to have web sessions that are undesirable from the point of view of analytics. For example, when there are either internal or external robots that check the site's health, index it or just extract information from it. These robotic session do not behave like humans and if their volume is high enough they can sway the statistics and models.One easy way to deal with these sessions is to define a partitioning variable for all the models that is a flag indicating whether the session is "Normal" or "Robot". Then all the reports and the predictions can use the "Normal" partition, while the counts and statistics for Robots are still available.In order for this to work, though, it is necessary to have two conditions:1. It is possible to identify the Robotic sessions.2. No learning happens before the identification of the session as a robot.The first point is obvious, but the second may require some explanation. While the default in RTD is to learn at the end of the session, it is possible to learn in any entry point. This is a setting for each model. There are various reasons to learn in a specific entry point, for example if there is a desire to capture exactly and precisely the data in the session at the time the event happened as opposed to including changes to the end of the session.In any case, if RTD has already learned on the session before the identification of a robot was done there is no way to retract this learning.Identifying the robotic sessions can be done through the use of rules and heuristics. For example we may use some of the following:Maintain a list of known robotic IPs or domainsDetect very long sessions, lasting more than a few hours or visiting more than 500 pagesDetect "robotic" behaviors like a methodic click on all the link of every pageDetect a session with 10 pages clicked at exactly 20 second intervalsDetect extensive non-linear navigationNow, an interesting experiment would be to use the flag above as an output of a model to see if there are more subtle characteristics of robots such that a model can be used to detect robots, even if they fall through the cracks of rules and heuristics.In any case, the basic and simple technique of partitioning the models by the type of session is simple to implement and provides a lot of advantages.

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  • American Modern Insurance Group recognized at 2010 INN VIP Best Practices Awards

    - by [email protected]
    Below: Helen Pitts (right), Oracle Insurance, congratulates Bruce Weisgerber, Munich Re, as he accepts a VIP Best Practices Award on behalf of American Modern Insurance Group.     Oracle Insurance Senior Product Marketing Manager Helen Pitts is attending the 2010 ACORD LOMA Insurance Forum this week at the Mandalay Bay Resort in Las Vegas, Nevada, and will be providing updates from the show floor. This is one of my favorite seasons of the year--insurance trade show season. It is a time to reconnect with peers, visit with partners, make new industry connections, and celebrate our customers' achievements. It's especially meaningful when we can share the experience of having one of our Oracle Insurance customers recognized for being an innovator in its business and in the industry. Congratulations to American Modern Insurance Group, part of the Munich Re Group. American Modern earned an Insurance Networking News (INN) 2010 VIP Best Practice Award yesterday evening during the 2010 ACORD LOMA Insurance Forum. The award recognizes an insurer's best practice for use of a specific technology and the role, if feasible, that ACORD data standards played as a part of their business and technology. American Modern received an Honorable Mention for leveraging the Oracle Documaker enterprise document automation solution to: Improve the quality of communications with customers in high value, high-touch lines of business Convert thousands of page elements or "forms" from their previous system, with near pixel-perfect accuracy Increase efficiency and reusability by storing all document elements (fonts, logos, approved wording, etc.) in one place Issue on-demand documents, such as address changes or policy transactions to multiple recipients at once Consolidate all customer communications onto a single platform Gain the ability to send documents to multiple recipients at once, further improving efficiency Empower agents to produce documents in real time via the Web, such as quotes, applications and policy documents, improving carrier-agent relationships Munich Re's Bruce Weisgerber accepted the award on behalf of American Modern from Lloyd Chumbly, vice president of standards at ACORD. In a press release issued after the ceremony Chumbly noted, "This award embodies a philosophy of efficiency--working smarter with standards, these insurers represent the 'best of the best' as chosen by a body of seasoned insurance industry professionals." We couldn't agree with you more, Lloyd. Congratulations again to American Modern on your continued innovation and success. You're definitely a VIP in our book! To learn more about how American Modern is putting its enterprise document automation strategy into practice, click here to read a case study. Helen Pitts is senior product marketing manager for Oracle Insurance.

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