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  • The Other "C" in CRM

    - by [email protected]
    By Brian Dayton on April 5, 2010 7:04 PM Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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  • Customizing UPK outputs (Part 2 - Player)

    - by [email protected]
    There are a few things that can be done to give the Player output a personalized look to match your corporate branding. In my previous post, I talked about changing the logo. In addition to the logo, you can change the graphic in the heading, button colors, border colors and many other items. Prior to making any customizations, I strongly recommend making a copy of the existing Player style. This will give you a backup in case things go wrong. I'd also recommend that you create your own brand. This way, when you install the newest updates from us, your brand will remain intact. Creating your own brand is pretty easy. Make sure you have modify permissions on the publishing styles directory, if you are using a multi-user installation. Under the Publishing/Styles folder, create a new folder with your company name. Copy all the publishing styles from the UPK folder to your newly created folder. Now, when you go through the Publishing wizard, you will have two categories to choose from: the UPK category or your custom category. Now, for updating the Player output. First, the graphic that appears on the right hand side of the Player. If you're using a multi-user installation, check out the player style from your custom brand. Open the player style. Open the img folder. The file named "banner_image.png" represents the graphic that appears on the right hand side of the player. It is currently sized at 425 x 54. Try to keep your graphic about the same size. Rename your graphic file to be "banner_image.png", and drag it into the img folder. Save the package. Check in the package if you are in a multi-user installation. You've just updated the banner heading! Next, let's work on updating some of the other colors in the player. All the customizable areas are located in the skin.css file which is in the root of the Player style. Many of our customers update the colors to match their own theme. You don't have to be a programmer to make these changes, honest. :) To change the colors in the player: Make a copy of the original skin.css file. (This is to make sure you have a working version to revert to, in case something goes wrong.) Open the skin.css file from the Player package. You can edit it using Notepad. Make the desired changes. Save the file. Save the package. Publish to view your new changes. When you open the skin.css, you will see groupings like this: .headerDivbar { height: 21px; background-color: #CDE2FD; } Change the value of the background-color to the color of your choice. Note that you cannot use "red" as a color, but rather you should enter the hexadecimal color code. If you don't know the color code, search the web for "hexadecimal colors" and you'll find many sites to provide the information. Here are a few of the variables that you can update. Heading: .headerDivbar -this changes the color of the banner that appears under the graphic Button colors: .navCellOn - changes the color of the mode buttons when your mouse is hovering on them. .navCellOff - changes the color of the mode buttons when the mouse is not over them Lines: .thorizontal - this is the color of the horizontal lines surrounding the outline .tvertical - this is the color of the vertical lines on the left and right margin in the outline. .tsep - this is the color of the line that separates the outline from the content area Search frame: .tocSearchColor - this is the color of the search area .tocFrameText - this is the background color of the TOC tree. Hint: If you want to try out the changes prior to updating the style, you can update the skin.css in some content you've already published for the player (it's located in the css folder of the player package). This way, you can immediately see the changes without going through publishing. Once you're happy with the changes, update the skin.css in player style. Want to customize more? Refer to the "Customizing the Player" section of the Content Development manual for more details on all the options in the skin.css that can be changed, and pictures of what each variable controls. I'd love to see how you've customized the player for your corporate needs. Also, if there are other areas of the player you'd like to modify but have not been able to, let us know. Feel free to share your thoughts in the comments. --Maria Cozzolino, Manager of Requirements & UI Design for UPK

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  • BREAKING NEWS: Bunny Inc. becomes a Social Enterprise

    - by kellsey.ruppel(at)oracle.com
    Bunny what? Is your business adaptive, agile, innovative, productive… profitable? No? Wondering how to make it so?Social Enterprise is gaining ground as a global trend to accelerate business performance by better engaging employees, partners and customers.Starting with this post we are looking forward to stimulate an open conversation on the benefits, the stumbling blocks and the best practices of the Enterprise 2.0 journey… but with a bunny smile!Is Social Enterprise revolutionary or evolutionary? How does it impact traditional systems (such as ERP, CRM, BPM, Portals)? How do you measure it? How do you avoid major mistakes?We want to share our vision and to hear from you. Tell us what you did, what you are going to do and what you would never do with social and ... start looking for the invasion of the #e20bunnies at #webcenterJoin the discussion on LinkedIn! And follow the conversation on Twitter!Technorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, e20bunnies

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  • BREAKING NEWS: Bunny Inc. becomes a Social Enterprise

    - by kellsey.ruppel(at)oracle.com
    Bunny what? Is your business adaptive, agile, innovative, productive… profitable? No? Wondering how to make it so?Social Enterprise is gaining ground as a global trend to accelerate business performance by better engaging employees, partners and customers.Starting with this post we are looking forward to stimulate an open conversation on the benefits, the stumbling blocks and the best practices of the Enterprise 2.0 journey… but with a bunny smile!Is Social Enterprise revolutionary or evolutionary? How does it impact traditional systems (such as ERP, CRM, BPM, Portals)? How do you measure it? How do you avoid major mistakes?We want to share our vision and to hear from you. Tell us what you did, what you are going to do and what you would never do with social and ... start looking for the invasion of the #e20bunnies at #webcenterJoin the discussion on LinkedIn! And follow the conversation on Twitter!

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  • BREAKING NEWS: Bunny Inc. becomes a Social Enterprise

    - by kellsey.ruppel(at)oracle.com
    Bunny what? Is your business adaptive, agile, innovative, productive… profitable? No? Wondering how to make it so?Social Enterprise is gaining ground as a global trend to accelerate business performance by better engaging employees, partners and customers.Starting with this post we are looking forward to stimulate an open conversation on the benefits, the stumbling blocks and the best practices of the Enterprise 2.0 journey… but with a bunny smile!Is Social Enterprise revolutionary or evolutionary? How does it impact traditional systems (such as ERP, CRM, BPM, Portals)? How do you measure it? How do you avoid major mistakes?We want to share our vision and to hear from you. Tell us what you did, what you are going to do and what you would never do with social and ... start looking for the invasion of the #e20bunnies at #webcenterJoin the discussion on LinkedIn! And follow the conversation on Twitter!

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  • Unity3D: How To Smoothly Switch From One Camera To Another

    - by www.Sillitoy.com
    The Question is basically self explanatory. I have a scene with many cameras and I'd like to smoothly switch from one to another. I am not looking for a cross fade effect but more to a camera moving and rotating the view in order to reach the next camera point of view and so on. To this end I have tried the following code: firstCamera.transform.position.x = Mathf.Lerp(firstCamera.transform.position.x, nextCamer.transform.position.x,Time.deltaTime*smooth); firstCamera.transform.position.y = Mathf.Lerp(firstCamera.transform.position.y, nextCamera.transform.position.y,Time.deltaTime*smooth); firstCamera.transform.position.z = Mathf.Lerp(firstCamera.transform.position.z, nextCamera.transform.position.z,Time.deltaTime*smooth); firstCamera.transform.rotation.x = Mathf.Lerp(firstCamera.transform.rotation.x, nextCamera.transform.rotation.x,Time.deltaTime*smooth); firstCamera.transform.rotation.z = Mathf.Lerp(firstCamera.transform.rotation.z, nextCamera.transform.rotation.z,Time.deltaTime*smooth); firstCamera.transform.rotation.y = Mathf.Lerp(firstCamera.transform.rotation.y, nextCamera.transform.rotation.y,Time.deltaTime*smooth); But the result is actually not that good.

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  • What Would a CyberWar Do To Your Business?

    - by [email protected]
    In mid-February the Bipartisan Policy Center in the United States hosted Cyber ShockWave, a simulation of how the country might respond to a catastrophic cyber event. An attack takes place, they can't isolate where it came from or who did it, simulated press reports and market impacts...and the participants in the exercise have to brief the President and advise him/her on what to do. Last week, Former Department of Homeland Security Secretary Michael Chertoff who participated in the exercise summarized his findings in Federal Computer Weekly. The article, given FCW's readership and the topic is obviously focused on the public sector and US Federal policies. However, it touches on some broader issues that impact the private sector as well--which are applicable to any government and country/region-- such as: · How would the US (or any) government collaborate to identify and defeat such an attack? Chertoff calls this out as a current gap. How do the public and private sector collaborate today? How would the massive and disparate collection of agencies and companies act together in a crunch? · What would the impact on industries and global economies be? Chertoff, and a companion article in Government Computer News, only touch briefly on the subject--focusing on the impact on capital markets. "There's no question this has a disastrous impact on the economy," said Stephen Friedman, former director of the National Economic Council under President George W. Bush who played the role of treasury secretary. "You have financial markets shut down at this point, ordinary transactions are dramatically depleted, there's no question that this has a major impact on consumer confidence." That Got Me Thinking · How would it impact Oracle's customers? I know they have business continuity plans--is this one of their scenarios? What if it's not? How would it impact manufacturing lines, ATM networks, customer call centers... · How would it impact me and the companies I rely on? The supermarket down the street, my Internet Service Provider, the service station where I bought gas last night. I sure don't have any answers, and neither do Chertoff or the participants in the exercise. "I have to tell you that ... we are operating in a bit of unchartered territory." said Jamie Gorelick, a former deputy attorney general who played the role of attorney general in the exercise. But it is a good thing that governments and businesses are considering this scenario and doing what they can to prevent it from happening.

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  • Mobile BI Comes of Age

    - by rich.clayton(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} One of the hot topics in the Business Intelligence industry is mobility.  More specifically the question is how business can be transformed by the iPhone and the iPad.  In June 2003, Gartner predicted that Mobile BI would be obsolete and that the technology was headed for the 'trough of disillusionment'.  I agreed with them at that time.  Many vendors like MicroStrategy and Business Objects jumped into the fray attempting to show how PDA's like Palm Pilots could be integrated with BI.  Their investments resulted in interesting demos with no commercial traction.  Why, because wireless networks and mobile operating systems were primitive, immature and slow. In my opinion, Apple's iOS has changed everything in Mobile BI.  Yes Blackberry, Android and Symbian and all the rest have their place in the market but I believe that increasingly consumers (not IT departments) influence BI decision making processes.  Consumers are choosing the iPhone and the iPad. The number of iPads I see in business meetings now is staggering.  Some use it for email and note taking and others are starting to use corporate applications.  The possibilities for Mobile BI are countless and I would expect to see iPads enterprise-wide over the next few years.   These new devices will provide just-in-time access to critical business information.  Front-line managers interacting with customers, suppliers, patients or citizens will have information literally at their fingertips. I've experimented with several mobile BI tools.  They look cool but like their Executive Information System (EIS) predecessors of the 1990's these tools lack a backbone and a plausible integration strategy.  EIS was a viral technology in the early 1990's.  Executives from every industry and job function were showcasing their dashboards to fellow co-workers and colleagues at the country club.  Just like the iPad, every senior manager wanted one.  EIS wasn't a device however, it was a software application.   EIS quickly faded into the software sunset as it lacked integration with corporate information systems.  BI servers  replaced EIS because the technology focused on the heavy data lifting of integrating, normalizing, aggregating and managing large, complex data volumes.  The devices are here to stay. The cute stand-alone mobile BI tools, not so much. If all you're looking to do is put Excel files on your iPad, there are plenty of free tools on the market.  You'll look cool at your next management meeting but after a few weeks, the cool factor will fade away and you'll be wondering how you will ever maintain it.  If however you want secure, consistent, reliable information on your iPad, you need an integration strategy and a way to model the data.  BI Server technologies like the Oracle BI Foundation is a market leading approach to tackle that issue. I liken the BI mobility frenzy to buying classic cars.  Classic Cars have two buying groups - teenagers and middle-age folks looking to tinker.  Teenagers look at the pin-stripes and the paint job while middle-agers (like me)  kick the tires a bit and look under the hood to check out the quality and reliability of the engine.  Mobile BI tools sure look sexy but don't go very far without an engine and a transmission or an integration strategy. The strategic question in Mobile BI is can these startups build a motor and transmission faster than Oracle can re-paint the car?  Oracle has a great engine and a transmission that connects to all enterprise information assets.  We're working on the new paint job and are excited about the possibilities.  Just as vertical integration worked in the automotive business, it too works in the technology industry.

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  • What's Your Supply Chain+Manufacturing Strategy for Success

    - by [email protected]
    Forward thinking enterprises look to eliminate their dependence on legacy applications that manage information in batch - replacing them with real-time integrated/modern information managment. With rapid manufacturing and global supply chains much more complex today, with the pace of chance ever increasing, leading organizations need better ways to orchestrate their supply chain synchronization with their partner and customer base. EM magazine Mar/Apr'10 edition, covers this topic in an article "Strategising for Success" pgs 26-27, and discusses the available options to organizations as they drive improvements in the levels of collaboration with their partners, suppliers, shippers, distributors and ultimately their end-users, the customer! I'll past the link to the article here as soon as i validate/confirm it.

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  • Programmatically navigate to a new page

    - by [email protected]
    Did you know you can programmatically navigate to a new page via code?  Inside your bean method, you can simply use the NavigationDispatchHelper class to do the work for you. The invokePageNavigation method of NavigationDispatchHelper takes a String parameter that holds the value of the navigation rule to follow.   import oracle.adfnmc.util.NavigationDispatchHelper; public void MyBeanMethod() { /'/ Do stuff NavigationDispatchHelper.invokePageNavigation("patients"); }

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  • BPM+SOA Governance Hands-On-Workshops 17.3. Hannover, 22.3. Hamburg, 24.3. Potsdam

    - by franziska.schneider(at)oracle.com
    Oracle Hands-on Workshop: Entdecken Sie die Flexibilität und Leistungsfähigkeit der BPM-Suite und dem Enterprise Repository. Geschäftprozessmodellierung (BPM) und -ausführung ist aufgrund leistungsfähiger und einfacher anzuwendender Tools für immer mehr Unternehmen eine sinnvolle Lösung. Ein wichtiger Aspekt dabei ist das reibungslose Zusammenspiel zwischen den Fachabteilungen und der Software-Entwicklung. Die Abstimmung zwischen der Fachabteilung, welche die Prozesse modelliert, und den Entwicklern, welche die Services bereitstellen, kann durch SOA-Governance Methodiken gesteuert werden. Dabei muss es nicht immer gleich ein umfassendes Governance-Modell sein, aber eine gewisse Abstimmung ist sinnvoll. In diesem Handson-Workshop soll ein gangbarer Mittelweg aufgezeigt werden. In den Workshops von Oracle können Sie sich mit Kollegen austauschen, sich die neueste Technik direkt von den Oracle Experten zeigen lassen und an praktischen Übungen teilnehmen. Auf dieser Veranstaltung sind Sie richtig, wenn Sie mit der Oracle BPM-Suite in die Modellierung von BPMN Geschäftsprozessen einsteigen möchten, das Oracle Enterprise Repository als zentrale Verwaltungsplattform kennenlernen möchten, lernen möchten, wie Sie Einblick in die Abhängigkeiten Ihrer SOA bekommen und wie Sie die Abstimmung zwischen IT und Fachbereich werkzeugunterstützt optimieren können. Nutzen Sie diese Chance, neue Kontakte zu knüpfen! Melden Sie sich hier gleich für die kostenlose Veranstaltung an.

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  • Oracle Tutor: *** CAUTION to Word .docx Users ***

    - by [email protected]
    Microsoft released a security update KB969604 for Office 2007 (around June 2009) This update causes document variables within Word docx files to be scrambled. This update might still be pushed out via Office 2007 updates DO NOT save files as docx using MS OFFICE 2007 until you apply the MS hotfix # 970942 available here If you are using Windows XP with Office 2003 or Office 2000 and have installed an older Office 2007 compatibility pack, documents saved as docx may also cause the scrambled document variables. Installing the 2007 compatibility pack published on 1/6/2010 (version 4) will prevent the document variables from becoming corrupt. Those on Windows 2000 may not be able to install the latest compatibility pack, or the compatibility pack may not function properly. This situation will hopefully be rectified in the coming months. What is a document variable? Document variables store data inside the document, invisible to the user. The Tutor software uses them when converting the document to HTML and when creating the flowchart, just to name a couple of uses. How will you know if a document's variables are scrambled? The difficulty in diagnosing the issue is that the symptoms can take myriad forms. There isn't a single error message or a single feature that one can point to and say, "test for the problem by doing this." The best clue about the error is seeing any kind of string in an error message that has garbage characters, question marks, xml code snippets, or just nonsense. Such as "Language ?????????????xlr;lwlerkjl could not be found." It is also possible to see the corrupted data in the footers of the Word docs. And, just because the footers look correct does not mean that the document variables are not corrupted. The corruption problem does not occur in every document variable in the document, just some of them. Often it is less than a quarter of them. What is the difference between docx files and doc files? Office 2007 uses Office Open XML formats with .docx and .docm filename extensions. - Docx is an Office Open XML word document. - Docm is a macro enabled Office Open XML document. This means the file structure behind the scenes is quite different from the binary file formats used prior to Office 2007 such as .doc, .dot, .xls, and .ppt. Solution Summary: For Windows XP and Word 2007: Install the hotfix, or save files as *.doc For Windows XP and Word 2000 and 2003: Install the latest compatibility pack or save files as *.doc For Windows 2000 with Word 2000 or 2003, do not use any compatibility pack, save files as *.doc Emily Chorba Principle Product Manager for Oracle Tutor

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  • How to change the default editor of a specific file type in JDeveloper

    - by [email protected]
    When you open a file in JDeveloper, the mode that is used as the default might not be what you as a developer want.  If, for example, every time you open a .jsp(x) file you click on the source tab at the bottom of the window so that you can edit the jsp(x) file in source code mode, you may want to consider changing the default editor for that file type.  This is easy to do in the JDeveloper tool preferences and can be a time saver in the long run, since some editors can take a while to start up and if you don't need them often, this would just be lost time.  Here are the steps:  From the JDeveloper menu, select Tools->Preferences...Select "File Types" in the tree component on the left side of the preferences dialog.Click on the "Default Editors" tab.Scroll to the file type you want to change.In the details section at the bottom of the dialog, use the "Default Editor" select list to change the default to your liking.

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  • Attend COLLABORATE 11 Virtualy

    - by david.stokes(at)oracle.com
    Stay connected to one of the leading Oracle training and educational events - COLLABORATE 11 - IOUG Forum. Join virtually by attending Plug-In to Orlando for just $299.  Oracle and other leading industry experts will present over 40 hours of live presentations on topics such as Database, Development, Business Intelligence, Security, Data Warehousing and more.For a full list of scheduled Plug-in sessions, click here. Register now and enter the priority code PC07 to claim your group license

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  • Part 7: EBS Modifications and Flagged Files in R12

    - by volker.eckardt(at)oracle.com
    Let me, based on my previous blog, explain the procedure of flagged files a bit better and facilitate the same with screenshots. Flagged files is a concept within the Oracle eBusiness Suite (EBS) release 12, where you flag a standard deployment file, let’s say a Forms file, a Package or a Java class file. When you run the patch analyse, the list of flagged files will be checked and in case one of these files gets patched, the analyse report will tell you. Note: This functionality is also available in release 11, here it is implemented and known as “applcust.txt”. You can flag as many files as you want, in whatever relationship they are with your customizations. In addition to the flag itself you can add a comment. You should use this comment to point to your customization reference (here XXAR_RPT_066 or XXAP_CUST_030). Consider the following two cases: You have created your own report, based on a standard report. In this case you will flag the report file itself, and the key views used. When a patch updates one of these files, you will be informed and can initiate a proper review and testing. (ex.: first line for ARXCTA.rdf) You have created an extensive personalization and because it is business critical you like to be informed if the page definition gets updated. In this case you register the PG.xml file as flagged file. (ex.: second line below for CreateExtBankAcctPG.xml) The menu path to register flagged files is the following: (R) System Administrator > (M) Oracle Applications Manager > Site Map > Maintenance > Register Flagged Files     Your DBA should now run the Patch Analyse every time he is going to apply a new patch. (R) System Administrator > (M) Oracle Applications Manager > Patch Wizard > Task “Recommend/Analyze Patches” The screenshot above shows the impact summary. For this blog entry the number “2” titled “Flagged Files Changed“ is in our focus. When you click the “2” you will get a similar screen like the first in this blog, showing you exactly the files which will get patched if you continue and apply this patch in this environment right now. Note: It is also shown that just 20% of all patch files will get applied. This situation might be different in case your environments are on a different patch level. For sure also the customization impact might then be different. The flagging step can be done directly in the Oracle Applications Manager.  Our developers are responsible for. To transport such a flag+comment we use a FNDLOAD script. It is suggested to put the flagged files data file directly into your CEMLI patch. Herewith the flagged files registration will be executed right at the same time when the patch gets applied. Process Steps: Developer: Builds CEMLI Reviews code and identifies key standard objects referenced Determines standard object files and flags them Creates FNDLOAD file and adds the same to the CEMLI patch DBA: Executes for every new Oracle standard patch the patch analyse in a representative environment Checks and retrieves the flagged files and comments Sends flagged file list back to development team for analyse / retest Developer: Analyses / Updates / Retests effected CEMLIs Prerequisite: The patch analyse has to be executed in an environment where flagged files have been registered. (If you run the patch analyse in a vanilla or outdated environment (compared to your PROD), the analyse will not be so helpful!) When to start with Flagged files? Start right now utilizing this feature. It is an invest to improve the production stability and fulfil your SLA!   Summary Flagged Files is a very helpful EBS R12 technique when analysing patches. Implement a procedure within your development process to maintain such flags. Let the DBA run the patch analyse in an environment with a similar patch and customization level as your current production.   Related Links: EBS Patching Procedures - Chapter 2-13 - Registered Flagged Files

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  • How to apply patches or upgrade BAM 11g

    - by anirudh.pucha(at)oracle.com
    In general, before upgrading to latest patchset or applying any BAM adapter patches, always make sure the BAM Adapter staging-mode is set to "nostage". This configuration can be verified by searching "OracleBamAdapter" key word in MiddlewareHome/user_projects/domains//config/config.xml file.To redeploy bam adapter, you should pick "I will make the deployment accessible from the following location" as the "Source accessibility" option and set the path to point to /Oracle_SOA1/soa/connectors/OracleBamAdapter.rar, otherwise, the staging-mode will be unset

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  • IT Optimization Plan Pays Off For UK Retailer

    - by [email protected]
    I caught this article in ComputerworldUK yesterday. The headline talks about UK-based supermarket chain Morrisons is increasing their IT spend...OK, sounds good. Even nicer that Oracle is a big part of that. But what caught my eye were three things: 1) Morrison's truly has a long term strategy for IT. In this case, modernizing and optimizing how they use IT for business advantage. 2) Even in a tough economic climate, Morrison's views IT investments as contributing to and improving the bottom line. Specifically, "The investment in IT contributed to a 21 percent increase in Morrison's underlying profit.." 3) The phased, 3-year "Optimization Plan" took a holistic approach to their business--from CRM and Supply Chain systems to the underlying application infrastructure. On the infrastructure front, adopting a more flexible Service-Oriented Architecture enabled them to be more agile and adapt their business and Identity Management helped with sometimes mundane (but costly) issues like lost passwords and being able to document who has access to what. Things don't always turn out so rosy. And I know it was a long and difficult process...but it's nice to see a happy ending every once in a while.

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  • Customer Webcast: Alcatel-Lucent Creates a Modern User Experience

    - by [email protected]
    Today, customer satisfaction is critical to a company's long-term success. With customers searching the internet to find new solutions and offerings, it's more important than ever to deliver a modern and engaging user experience that's both interactive and community-based. Join us on June 30th for this exclusive LIVE Webcast with Saeed Hosseiniyar, CIO of Alcatel-Lucent's Enterprise Products Group, and Andy MacMillan, Vice President of Product Management for Oracle's Enterprise 2.0 Solutions. You'll learn how a modern customer service portal with integrated Web 2.0 and social media features can: Improve customer satisfaction by delivering rich, personalized and interactive content Speed product development by facilitating participation and feedback from customers through online communities Improve ROI with a unified platform that delivers content to employees, partners and customers You'll walk away with concrete strategies, best practices and real-world insights on how to transform your company's brand with a next-generation customer service and support site. Register today for this complimentary live Webcast!

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  • Closing the gap between strategy and execution with Oracle Business Intelligence 11g

    - by manan.goel(at)oracle.com
    Wikipedia defines strategy as a plan of action designed to achieve a particular goal. An example of this is General Electric's acquisitions and divestiture strategy (plan) designed to propel GE to number 1 or 2 place (goal) in every business segment that it operated in. Execution on the other hand can be defined as the actions taken to getting things done. In GE's case execution will be steps followed for mergers/acquisitions or divestiture. Business press has written extensively about the importance of both strategy and execution in achieving desired business objectives. Perhaps the quote from Thomas Edison says it best - "vision without execution is hallucination". Conversely, it can be said that "execution without vision" is well may be "wishful thinking". Research overwhelmingly point towards the wide gap between strategy and execution. According to a published study, 49% of surveyed executives perceive a gap between their organizations' ability to develop and communicate sound strategies and their ability to implement those strategies. Further, of these respondents, 64% don't have full confidence that their companies will be able to close the gap. Having established the severity and importance of the problem let's talk about the reasons for the strategy-execution gap. The common reasons include: -        Lack of clearly defined goals -        Lack of consistent measure of success -        Lack of ownership -        Lack of alignment -        Lack of communication -        Lack of proper execution -        Lack of monitoring       There are multiple approaches to solving the problem including organizational development practices, technology enablement etc. In most cases a combination of approaches is required to achieve the desired result. For the purposes of this discussion, I'll focus on technology.  Imagine an integrated closed loop technology platform that automates the entire management cycle from defining strategy to assigning ownership to communicating goals to achieving alignment to collaboration to taking actions to monitoring progress and achieving mid course corrections. Besides, for best ROI and lowest TCO such a system should also have characteristics like:  Complete -        Full functionality -        Rich end user access Open -        Any data source -        Any business application -        Any technology stack  Integrated -        Common metadata -        Common security -        Common system management From a capabilities perspective the system should provide the following capabilities: Define -        Strategy -        Objectives -        Ownership -        KPI's Communicate -        Pervasive -        Collaborative -        Role based -        Secure Execute -        Integrated -        Intuitive -        Secure -        Ubiquitous Monitor -        Multiple styles and formats -        Exception based -        Push & Pull Having talked about the business problem and outlined the blueprint for a technology solution, let's talk about how Oracle Business Intelligence 11g can help. Oracle Business Intelligence is a comprehensive business intelligence solution for reporting, ad hoc query and analysis, OLAP, dashboards and scorecards. Oracle's best in class BI platform is based on an architecturally integrated technology foundation that provides a unified end user experience and features a Common Enterprise Information Model, with common security, query request generation and optimization, and system management. The BI platform is ·         Complete - meaning it delivers all modes and styles of BI including reporting, ad hoc query and analysis, OLAP, dashboards and scorecards with a rich end user experience that includes visualization, collaboration, alerts and notifications, search and mobile access. ·         Open - meaning the BI platform integrates with any data source, ETL tool, business application, application server, security infrastructure, portal technology as well as any ODBC compliant third party analytical tool. The suite accesses data from multiple heterogeneous sources--including popular relational and multidimensional data sources and major ERP and CRM applications from Oracle and SAP. ·         Integrated - meaning the BI platform is based on an architecturally integrated technology foundation built on an open, standards based service oriented architecture.  The platform features a common enterprise information model, common security model and a common configuration, deployment and systems management framework. To summarize, Oracle Business Intelligence is a comprehensive, integrated BI platform that lets you define strategy, identify objectives, assign ownership, define KPI's, collaborate, take action, monitor, report and do course corrections all form a single interface and a single system. The platform's integrated metadata model and task based design ensures that the entire workflow from defining strategy to execution to monitoring is completely integrated delivering end to end visibility, transparency and agility. Click here to learn more about Oracle BI 11g. 

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  • 3D Display Issue When Using Latest Java Runtime Versions - Patch now available...

    - by [email protected]
    Typically I focus my blog posts on Support process topics, and reserve most of the technical topics for the Support newsletter. This topic, however, warrants a quick mention in the blog since I know it's been affecting many users recently. For customers using the Client/Server Deployment of AutoVue, users that had upgraded their client Java Runtime Environment (JRE) to version 1.6.0_19 or later suddenly noticed that their 3D files were opening blank in AutoVue. This issue was due to a change in JRE version 1.6.0_19, and the AutoVue team now offers a patch to address the issue in AutoVue version 20.0.0. The patch number is 10268316, is available through the My Oracle Support portal, and is described further in KM Note 1104821.1. We'll mention it again in our next Support newsletter, and the AutoVue team will target to roll the same fix into the next available release of the product.

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  • Webcast - Set Your Sights on Enterprise 2.0 in the Cloud

    - by [email protected]
    To gain a competitive edge in your market, you need your business processes to be more collaborative, agile, and flexible to meet growing business demands. How can you make that happen? One way is to deploy portal, content management, and Enterprise 2.0 capabilities on a cloud infrastructure. According to top industry analysts, Enterprise 2.0 and cloud computing are two of the top three CIO initiatives in 2010. What are some of the advantages associated with deploying your Enterprise 2.0 initiatives in a cloud environment? Learn about the security, performance, and flexibility benefits that are available to you. Watch our complimentary live Webcast, Cloud Computing and Enterprise 2.0--Gain a Competitive Advantage, to get the answers you're looking for. Find out how Oracle pioneered the highly scalable and highly secure solutions that will enable you to: Quickly deploy on a cloud computing infrastructure that can scale as projects go viral Accelerate business processes, such as new product introduction, customer service, and new employee on-boarding Take advantage of best practices in cloud computing and Enterprise 2.0 implementations Join us for this LIVE webcast tomorrow as we show you how to achieve a higher level of performance and flexibility with Enterprise 2.0 and cloud computing. Register today for the live Webcast.

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  • Together at Last

    - by [email protected]
    OpenWorld, JavaOne, and Oracle Develop Get ready to converge on the ultimate IT convergence. Join us September 19-23 in San Francisco to attend Oracle OpenWorld, JavaOne, and Oracle Develop. With our new and complete technology stack apps-to-disk approach, there's something here for everyone. For all the nitty-gritty details, check out this recent article from Oracle Magazine. Better yet, reserve your place now on our registration page. We'll turn your visit to the city of the Golden Gate into a golden opportunity for your enterprise.

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  • The Recovery: New Challenges for your Supply Chain!

    - by [email protected]
    Nearly half of CFOs are planning to reduce their inventory during the first half of 2010 in part due to supply chain improvements that allow them to hold less product, but also because of reduced demand according to Kate O'Sullivan, Sr Editor at CFO Magazine. Her view is based on this quarter's Duke University Global Business Outlook Survey. Highlights: Employment will be a drag on the economy- full-time employment to increase by 1%. Temp hiring to grow <1%, Outsourcing 4%.  70% of CFOs at SMEs say credit conditions are worse then 12 mos ago - placing strains on inventory growth Asia and China finance execs are more optimistic than their EMEA or US counterparts and expect stronger growth in capital spending with a 16% gain Source: "Slouching Towards Recovery", CFO Magazine, April 2010, pgs 19-20    

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  • User Produtivity Kit - Powerful Packages (Part 1)

    - by [email protected]
    User Productivity Kit provides the ability to create a variety of content types including robust topics on system process and web pages with formatted text and graphics. There are times when you want to enhance content with media types not naively created by User Productivity Kit, media types such as video, custom animations, forms, and more. One method of doing this is to maintain these media files on a web server - separate from the User Productivity Kit player content and link to the files using absolute URLs such as http://myserver/overview.html. While this will get you going, you won't benefit from the content management capabilities of the UPK Developer. Features such as check-in / check-out, history, document properties, folder permissions and more are not available to this external content. Further, if you ever need to move that content to a server with a different name or domain, you'd need to update all your links. UPK version 3.1 introduced a new document type - the package. A package is a group of folders and files that you manage in the Developer library as a single document. These package documents work in the same manner as any other document in the library and you can use all of the collaborative content development features you see with other document types. Packages can be used for anything from single Word documents, PDF files, and graphics to more intricate sets of inter-related files commonly seen with HTML files and their graphics, style sheets, and JavaScript files. The structure of the files and folders within a package will always be preserved so this means that any relative links between files in the package will work. For example, an HTML file containing an image tag with a relative link to a graphic elsewhere in the same package will continue to function properly both when viewed in the Developer and when published to outputs such as the UPK Player. Once you start to use packages, you'll soon discover that there is a lot of existing content that can be re-purposed by placing it into UPK packages. Packages are easily created by selecting File...New...Package. Files can be added in a number of ways including the "Add Files" button, copy & paste from Windows Explorer, and drag & drop. To use one of the files in the package, just create a link to the file in the package you want to target. This is supported throughout the Developer in places such as section & topic concepts, frame links and hyperlinks in web pages. A little more challenging is determining how to structure packages in your library. As I mentioned earlier, a package can contain anything from a single file to dozens of files and folders. So what should you do? You could create a package for each file. You could create one package for all your files. But which one is right? Well, there's not a right and wrong answer to this question. There are advantages and disadvantages to each. The right decision will be influenced by the package files themselves, the structure of the content in the library, the size and working style of the development team, how content is shared between different outlines and more. The first consideration can be assessed the quickest. If the content to be placed in the package is composed of multiple files and those files reference each other, they should be in the same package. There are loads of examples of this type of content. HTML files with graphics and style sheets, HTML files with embedded Flash movies, and Word documents saved as HTML are all examples where the content is composed of multiple files and the files reference each other in some way. Content like this should always be placed in a singe package such that these relative links between the files are preserved and play properly in the UPK Player. In upcoming posts, I'll explain additional considerations.

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