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  • Oracle VM and JRockit Virtual Edition: Oracle Introduces Java Virtualization Solution for Oracle(R)

    - by adam.hawley
    Since the beginning, we've been talking to customers about how our approach to virtualization is different and more powerful than any other company because Oracle has the "full-stack" of software (and even hardware these days!) to work with to create more comprehensive, more powerful solutions. Having the virtualization layer, two enterprise class operating systems in Solaris and Enterprise Linux, and the leading enterprise software in nearly every layer of the data center stack, allows us to not just do virtualization for virtualization's sake but rather to provide complete virtualization solutions focused on making enterprise software easier to deploy, easier to manage, and easier to support through integration up and down the stack. Today, we announced the availability of a significant demonstration of that capability by announcing a WebLogic Suite option that permits the Oracle WebLogic Server 11g to run on a Java JVM (JRockit Virtual Edition) that itself runs directly on the Oracle VM Server for x86 / x64 without needing any operating system. Why would you want that? Better performance and better consolidation density, not to mention great security due to a lower "attack surface area". Oracle also announced the Oracle Virtual Assembly Builder product. Oracle Virtual Assembly Builder provides a framework for automatically capturing the configuration of existing software components and packaging them as self-contained building blocks known as appliances. So you know that complex application you've tweaked on your physical servers (or on other virtual environments for that matter)?  Virtual Assembly Builder will allow the automated collection of all the configuration data for the various application components that make up that multi-tier application and then use the information to create and package each component as a virtual machine so that the application can be deployed in your Oracle VM virtualization environment quickly and easily and just as it was configured it in your original environment. A slick, drag-and-drop GUI also serves as a powerful, intuitive interface for viewing and editing your assembly as needed.No one else can do complete virtualization solutions the way Oracle can and I think these offerings show what's possible when you have the right resources for elegantly solving the larger problems in the data center rather than just having to make-do with tools that are only operating at one layer of the stack. For more information, read the press release including the links to more information on various Oracle websites.

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  • Leaks on Wikis: "Corporations...You're Next!" Oracle Desktop Virtualization Can Help.

    - by adam.hawley
    Between all the press coverage on the unauthorized release of 251,287 diplomatic documents and on previous extensive releases of classified documents on the events in Iraq and Afghanistan, one could be forgiven for thinking massive leaks are really an issue for governments, but it is not: It is an issue for corporations as well. In fact, corporations are apparently set to be the next big target for things like Wikileaks. Just the threat of such a release against one corporation recently caused the price of their stock to drop 3% after the leak organization claimed to have 5GB of information from inside the company, with the implication that it might be damaging or embarrassing information. At the moment of this blog anyway, we don't know yet if that is true or how they got the information but how did the diplomatic cable leak happen? For the diplomatic cables, according to press reports, a private in the military, with some appropriate level of security clearance (that is, he apparently had the correct level of security clearance to be accessing the information...he reportedly didn't "hack" his way through anything to get to the documents which might have raised some red flags...), is accused of accessing the material and copying it onto a writeable CD labeled "Lady Gaga" and walking out the door with it. Upload and... Done. In the same article, the accused is quoted as saying "Information should be free. It belongs in the public domain." Now think about all the confidential information in your company or non-profit... from credit card information, to phone records, to customer or donor lists, to corporate strategy documents, product cost information, etc, etc.... And then think about that last quote above from what was a very junior level person in the organization...still feeling comfortable with your ability to control all your information? So what can you do to guard against these types of breaches where there is no outsider (or even insider) intrusion to detect per se, but rather someone with malicious intent is physically walking out the door with data that they are otherwise allowed to access in their daily work? A major first step it to make it physically, logistically much harder to walk away with the information. If the user with malicious intent has no way to copy to removable or moble media (USB sticks, thumb drives, CDs, DVDs, memory cards, or even laptop disk drives) then, as a practical matter it is much more difficult to physically move the information outside the firewall. But how can you control access tightly and reliably and still keep your hundreds or even thousands of users productive in their daily job? Oracle Desktop Virtualization products can help.Oracle's comprehensive suite of desktop virtualization and access products allow your applications and, most importantly, the related data, to stay in the (highly secured) data center while still allowing secure access from just about anywhere your users need to be to be productive.  Users can securely access all the data they need to do their job, whether from work, from home, or on the road and in the field, but fully configurable policies set up centrally by privileged administrators allow you to control whether, for instance, they are allowed to print documents or use USB devices or other removable media.  Centrally set policies can also control not only whether they can download to removable devices, but also whether they can upload information (see StuxNet for why that is important...)In fact, by using Sun Ray Client desktop hardware, which does not contain any disk drives, or removable media drives, even theft of the desktop device itself would not make you vulnerable to data loss, unlike a laptop that can be stolen with hundreds of gigabytes of information on its disk drive.  And for extreme security situations, Sun Ray Clients even come standard with the ability to use fibre optic ethernet networking to each client to prevent the possibility of unauthorized monitoring of network traffic.But even without Sun Ray Client hardware, users can leverage Oracle's Secure Global Desktop software or the Oracle Virtual Desktop Client to securely access server-resident applications, desktop sessions, or full desktop virtual machines without persisting any application data on the desktop or laptop being used to access the information.  And, again, even in this context, the Oracle products allow you to control what gets uploaded, downloaded, or printed for example.Another benefit of Oracle's Desktop Virtualization and access products is the ability to rapidly and easily shut off user access centrally through administrative polices if, for example, an employee changes roles or leaves the company and should no longer have access to the information.Oracle's Desktop Virtualization suite of products can help reduce operating expense and increase user productivity, and those are good reasons alone to consider their use.  But the dynamics of today's world dictate that security is one of the top reasons for implementing a virtual desktop architecture in enterprises.For more information on these products, view the webpages on www.oracle.com and the Oracle Technology Network website.

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  • We're Hiring! - Server and Desktop Virtualization Product Management

    - by adam.hawley
    There is a lot of exciting stuff going on here at Oracle in general but the server and desktop virtualization group in particular is deeply involved in executing on Oracle's strategy for delivering complete hardware-software solutions across the company, so we're expanding our team with several open positions. If you're interested and qualified, then please send us your resume. The three positions in Virtualization Product Management can be found by going here or going to the Employment Opportunities Job Search page, clicking on 'Advanced Search' and typing the job opening numbers (include 'IRC'... see below) in the 'Keywords' field. Click Search. Current openings are... IRC1457623: Oracle VM Product Management IRC1457626: Desktop Virtualization Application Solutions Product Management IRC1473577: Oracle VM Best Practices Implementation Engineer (Product Management) I look forward to hearing from you!

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  • Can you authenticate into SSAS with AD LDS (ADAM) accounts?

    - by Jaxidian
    I'm very new to AD LDS and experienced but not qualified with SSAS, so my apologies for my ignorances with these. We have a couple implementations where we expose SSAS via an HTTPS proxy (msmdpump.dll) and currently we have a temporary domain setup handling this (where our end-users have a second account+creds to manage because of this = non-ideal). I want to move us towards a more permanent solution which I'm thinking of moving all authentication to AD LDS for our web apps, SSAS, and others. However, SSAS is where I'm concerned about this. I know SSAS requires Windows Authentication and to play nicely, and that this ultimately means Active Directory will be involved. Is there a way to get this done with AD LDS instead of having to use a full AD DS implementation? If so, how?

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  • It is possible to record a data that have a straight row in mysql based on date or sequence?

    - by user1987816
    I want to get the data that have a straight Sell more than 3 times, it is possible in mysql? If not, how to get it right? I'm need it on mysql or php. my database:- +----------+---------------------+--------+ | Username | Date | Action | +----------+---------------------+--------+ | Adam | 2014-08-20 22:30:20 | Sell | | Adam | 2014-08-20 22:30:20 | Sell | | Adam | 2014-08-20 22:30:20 | Sell | | Adam | 2014-08-20 22:30:20 | Buy | | Adam | 2014-08-20 22:30:20 | Buy | | Adam | 2014-08-20 22:30:20 | Sell | | Adam | 2014-08-20 22:30:20 | Sell | | Adam | 2014-08-20 22:30:20 | Sell | | Adam | 2014-08-20 22:30:20 | Sell | | Nick | 2014-08-20 22:30:20 | Sell | | Nick | 2014-08-20 22:30:20 | Sell | | Nick | 2014-08-20 22:30:20 | Sell | | Nick | 2014-08-20 22:30:20 | Sell | | Nick | 2014-08-20 22:30:20 | Buy | +----------+---------------------+--------+ From the table above, I need to list out all data that have a straight sell more then 3 times. RESULT +----------+---------------------+--------+-------------+ | Username | Date | Action | Straight 3+ | +----------+---------------------+--------+-------------+ | Adam | 2014-08-20 22:30:20 | Sell | 3 | | Adam | 2014-08-20 22:30:20 | Sell | 4 | | Nick | 2014-08-20 22:30:20 | Sell | 4 | +----------+---------------------+--------+-------------+

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  • Video on Architecture and Code Quality using Visual Studio 2012&ndash;interview with Marcel de Vries and Terje Sandstrom by Adam Cogan

    - by terje
    Find the video HERE. Adam Cogan did a great Web TV interview with Marcel de Vries and myself on the topics of architecture and code quality.  It was real fun participating in this session.  Although we know each other from the MVP ALM community,  Marcel, Adam and I haven’t worked together before. It was very interesting to see how we agreed on so many terms, and how alike we where thinking.  The basics of ensuring you have a good architecture and how you could document it is one thing.  Also, the same agreement on the importance of having a high quality code base, and how we used the Visual Studio 2012 tools, and some others (NDepend for example)  to measure and ensure that the code quality was where it should be.  As the tools, methods and thinking popped up during the interview it was a lot of “Hey !  I do that too!”.  The tools are not only for “after the fact” work, but we use them during the coding.  That way the tools becomes an integrated part of our coding work, and helps us to find issues we may have overlooked.  The video has a bunch of call outs, pinpointing important things to remember. These are also listed on the corresponding web page. I haven’t seen that touch before, but really liked this way of doing it – it makes it much easier to spot the highlights.  Titus Maclaren and Raj Dhatt from SSW have done a terrific job producing this video.  And thanks to Lei Xu for doing the camera and recording job.  Thanks guys ! Also, if you are at TechEd Amsterdam 2012, go and listen to Adam Cogan in his session on “A modern architecture review: Using the new code review tools” Friday 29th, 10.15-11.30 and Marcel de Vries session on “Intellitrace, what is it and how can I use it to my benefit” Wednesday 27th, 5-6.15 The highlights points out some important practices.  I’ll elaborate on a few of them here: Add instructions on how to compile the solution.  You do this by adding a text file with instructions to the solution, and keep it under source control.  These instructions should contain what is needed on top of a standard install of Visual Studio.  I do a lot of code reviews, and more often that not, I am not even able to compile the program, because they have used some tool or library that needs to be installed.  The same applies to any new developer who enters into the team, so do this to increase your productivity when the team changes, or a team member switches computer. Don’t forget to document what you have to configure on the computer, the IIS being a common one. The more automatic you can do this, the better.  Use NuGet to get down libraries. When the text document gets more than say, half a page, with a bunch of different things to do, convert it into a powershell script instead.  The metrics warning levels.  These are very conservatively set by Microsoft.  You rarely see anything but green, and besides, you should have color scales for each of the metrics.  I have a blog post describing a more appropriate set of levels, based on both research work and industry “best practices”.  The essential limits are: Cyclomatic complexity and coupling:  Higher numbers are worse On method levels: Green :  From 0 to 10 Yellow:  From 10 to 20  (some say 15).   Acceptable, but have a look to see if there is something unneeded here. Red: From 20 to 40:   Action required, get these down. Bleeding Red: Above 40   This is the real red alert.  Immediate action!  (My invention, as people have asked what do I do when I have cyclomatic complexity of 150.  The only answer I could think of was: RUN! ) Maintainability index:  Lower numbers are worse, scale from 0 to 100. On method levels: Green:  60 to 100 Yellow:  40 – 60.    You will always have methods here too, accept the higher ones, take a look at those who are down to the lower limit.  Check up against the other metrics.) Red:  20 – 40:  Action required, fix these. Bleeding red:  Below 20.  Immediate action required. When doing metrics analysis, you should leave the generated code out.  You do this by adding attributes, unfortunately Microsoft has “forgotten” to add these to all their stuff, so you might have to add them to some of the code.  It most cases it can be done so that it is not overwritten by a new round of code generation.  Take a look a my blog post here for details on how to do that. Class level metrics might also be useful, at least for coupling and maintenance.  But it is much more difficult to set any fixed limits on those.  Any metric aggregations on higher level tend to be pretty useless, as the number of methods vary pretty much, and there are little science on what number of methods can be regarded as good or bad.  NDepend have a recommendation, but they say it may vary too.  And in these days of data binding, the number might be pretty high, as properties counts as methods.  However, if you take the worst case situations, classes with more than 20 methods are suspicious, and coupling and cyclomatic complexity go red above 20, so any classes with more than 20x20 = 400 for these measures should be checked over. In the video we mention the SOLID principles, coined by “Uncle Bob” (Richard Martin). One of them, the Dependency Inversion principle we discuss in the video.  It is important to note that this principle is NOT on whether you should use a Dependency Inversion Container or not, it is about how you design the interfaces and interactions between your classes.  The Dependency Inversion Container is just one technique which is based on this principle, but which main purpose is to isolate things you would like to change at runtime, for example if you implement a plug in architecture.  Overuse of a Dependency Inversion Container is however, NOT a good thing.  It should be used for a purpose and not as a general DI solution.  The general DI solution and thinking however is useful far beyond the DIC.   You should always “program to an abstraction”, and not to the concreteness.  We also talk a bit about the GRASP patterns, a term coined by Craig Larman in his book Applying UML and design patterns. GRASP patterns stand for General Responsibility Assignment Software Patterns and describe fundamental principles of object design and responsibility assignment.  What I find great with these patterns is that they is another way to focus on the responsibility of a class.  One of the things I most often found that is broken in software designs, is that the class lack responsibility, and as a result there are a lot of classes mucking around in the internals of the other classes.  We also discuss the term “Code Smells”.  This term was invented by Kent Beck and Martin Fowler when they worked with Fowler’s “Refactoring” book. A code smell is a set of “bad” coding practices, which are the drivers behind a corresponding set of refactorings.  Here is a good list of the smells, and their corresponding refactor patterns. See also this.

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  • Remove or change an attribute syntax in AD LDS?

    - by Drazar
    I've searched the net and I cant find any information about how to change an attribute syntax or remove an attribute from the schema in AD LDS, former ADAM. From some documents i´ve read they claim it is not possible. However I find that hard to believe. Is there no room for making an error? Regards

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  • AD LDS High availability

    - by user792974
    We are currently using CAS for multiple directory authentication. AD for internal users, AD LDS for external users. I've read that NLB is a possible solution, but wondering if this is possible with SRV records, and how about you would correctly configure that. With our AD directory, I can bind with olddomain.local, and hit any of the DCs in the domain. We don't want to hardcode servernames into CAS, so the end goal is to bind with LDSdomain.gov. nslookup -type=srv _ldap._tcp.LDSdomain.gov returns _ldap._tcp.LDSdomain.gov SRV service location: priority = 0 weight = 100 port = 1025 svr hostname = server01 _ldap._tcp.LDSdomain.gov SRV service location: priority = 0 weight = 200 port = 1025 svr hostname = server02

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  • How do you determine if your domain isn't AD or ADAM?

    - by icurious
    I'm trying to get some authentication stuff set up in ASP MVC, but keep getting thrown errors about how it doesn't support anything but Active Directory (AD) and Active Directory Application Mode (ADAM). How can I figure out the actual running version of my LDAP provider? Is there some sort of command or query I can run against it? It's entirely possible it isn't AD or ADAM, but I have no idea how to figure that out.

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  • Storing Configurations into Active Direcotry Application Mode

    - by Khurram Aziz
    I have a network devices polling and do actions kind of app; currently it keeps the configuration (which devices to poll, what kind of device, ip, login, password etc) in the database. My network administrator wants that this information is stored in some LDAP server so that he maintain single store of configuration which he himself can use in other apps/scripts etc. I am looking for some article that walks me through setting up ADAM/AD LDS for storing configuration by authoring custom schema etc and how to setup some authentication infrastructure to protect the data.

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  • Centos 5.xx Nagios sSMTP mail cannot be sent from nagios server, but works great from console

    - by adam
    I spent last 3 hours of reasearch on how to get nagios to work with email notifications, i need to send emails form work where the only accesible smtp server is the company's one. i managed to get it done from the console using: mail adam[email protected] working perfectly for the purpouse i set up ssmtp.conf so as: [email protected] mailhub=smtp.company.com:587 [email protected] AuthPass=mypassword FromLineOverride=YES useSTARTTLS=YES rewriteDomain=company.pl hostname=nagios UseTLS=YES i also edited the file /etc/ssmtp/revaliases so as: root:[email protected]:smtp.company.com:587 nagios:[email protected]:smtp.company.com:587 nagiosadmin:[email protected]:smtp.company.com:587 i also edited the file permisions for /etc/ssmtp/* so as: -rwxrwxrwx 1 root nagios 371 lis 22 15:27 /etc/ssmtp/revaliases -rwxrwxrwx 1 root nagios 1569 lis 22 17:36 /etc/ssmtp/ssmtp.conf and i assigned to proper groups i belive: cat /etc/group |grep nagios mail:x:12:mail,postfix,nagios mailnull:x:47:nagios nagios:x:2106:nagios nagcmd:x:2107:nagios when i send mail manualy, i recieve it on my priv box, but when i send mail from nagios the mail log says: Nov 22 17:47:03 certa-vm2 sSMTP[9099]: MAIL FROM:<[email protected]> Nov 22 17:47:03 certa-vm2 sSMTP[9099]: 550 You are not allowed to send mail from this address it says [email protected] and im not allowed to send mails claiming to be [email protected], its suppoused to be adam[email protected], what am i doing wrong? i ran out of tricks... kind regards Adam xxxx

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  • Group by SQL with count

    - by snorlaks
    Lets say we have got rows like that: MyTable ID Name Product 1 Adam x 2 Adam y 3 Adam z 4 Peter a 5 Peter b Using query like: Select Name, Count(Product) from MyTable group by Name results will be: Adam 3 Peter 2 But I would like results like: 1 Adam x 3 2 Adam y 3 3 Adam z 3 4 Peter a 2 5 Peter b 2 I hope Ypu know what I mean Could You help me with that query, thanks for help, Bye

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  • Mounting NFS share between OSX and Centos VM

    - by Adam
    I'm having issues mounting an NFS share I've made on my Mac host (server) from a Centos VM (client). I'm getting a permission denied error. I have this line in /etc/exports on server: /Users/adam/Sites/ 192.168.1.223(rw) and in /etc/fstab on client: 192.168.1.186:/Users/adam/Sites/ /home/adam/Sites/ nfs rw 0 0 I'm sure this is a simple configuration issue, but I've never set up NFS properly before. Extra info: # mount -v 192.168.1.186:/Users/adam/Sites/ /home/adam/Sites/ mount: no type was given - I'll assume nfs because of the colon mount.nfs: timeout set for Mon Nov 26 07:31:40 2012 mount.nfs: trying text-based options 'vers=4,addr=192.168.1.186,clientaddr=192.168.1.223' mount.nfs: mount(2): Protocol not supported mount.nfs: trying text-based options 'addr=192.168.1.186' mount.nfs: prog 100003, trying vers=3, prot=6 mount.nfs: trying 192.168.1.186 prog 100003 vers 3 prot TCP port 2049 mount.nfs: prog 100005, trying vers=3, prot=17 mount.nfs: trying 192.168.1.186 prog 100005 vers 3 prot UDP port 958 mount.nfs: mount(2): Permission denied mount.nfs: access denied by server while mounting 192.168.1.186:/Users/adam/Sites/

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  • Connecting to Active Directory Application Mode from Perl

    - by Khurram Aziz
    I am trying to connect to Active Directory Application Mode instance. The instance is conenctable from third party LDAP clients like Softerra LDAP Browser. But I am getting the following error when connecting from Perl Net::LDAP=HASH(0x876d8e4) sending: Net::LDAP=HASH(0x876d8e4) received: 30 84 00 00 00 A7 02 01 02 65 84 00 00 00 9E 0A 0........e...... 01 01 04 00 04 84 00 00 00 93 30 30 30 30 30 34 ..........000004 44 43 3A 20 4C 64 61 70 45 72 72 3A 20 44 53 49 DC: LdapErr: DSI 44 2D 30 43 30 39 30 36 32 42 2C 20 63 6F 6D 6D D-0C09062B, comm 65 6E 74 3A 20 49 6E 20 6F 72 64 65 72 20 74 6F ent: In order to 20 70 65 72 66 6F 72 6D 20 74 68 69 73 20 6F 70 perform this op 65 72 61 74 69 6F 6E 20 61 20 73 75 63 63 65 73 eration a succes 73 66 75 6C 20 62 69 6E 64 20 6D 75 73 74 20 62 sful bind must b 65 20 63 6F 6D 70 6C 65 74 65 64 20 6F 6E 20 74 e completed on t 68 65 20 63 6F 6E 6E 65 63 74 69 6F 6E 2E 2C 20 he connection., 64 61 74 61 20 30 2C 20 76 65 63 65 00 __ __ __ data 0, vece.` My directory structure is Partition: CN=Apps,DC=MyCo,DC=COM User exists as CN=myuser,CN=Apps,DC=MyCo,DC=COM I have couple of other entries of the custom class which I am interested to browse; those instances appear fine in ADSI Edit, Softerra LDAP Browser etc. I am new to Perl....My perl code is #!/usr/bin/perl use Net::LDAP; $ldap = Net::LDAP->new("127.0.0.1", debug => 2, user => "CN=myuser,CN=Apps,DC=MyCo,DC=COM", password => "secret" ) or die "$@"; $ldap->bind(version => 3) or die "$@"; print "Connected to ldap\n"; $mesg = $ldap->search( filter => "(objectClass=*)" ) or die ("Failed on search.$!"); my $max = $mesg->count; print "$max records found!\n"; for( my $index = 0 ; $index < $max ; $index++) { my $entry = $mesg->entry($index); my $dn = $entry->dn; @attrs = $entry->attributes; foreach my $var (@attrs) { $attr = $entry->get_value( $var, asref => 1 ); if ( defined($attr) ) { foreach my $value ( @$attr ) { print "$var: $value\n"; } } } } $ldap->unbind();

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  • Java EE Summit December 3rd-5th Cologne, Germany

    - by JuergenKress
    16 Java EE Workshops in 3 days: Track: Java EE Core Technologies · Core – JPA 2.x - Arne Limburg · Core – EJB 3.1 und 3.2 - Jens Schumann · Core – CDI 1.0 & 1.1 - Mark Struberg · Core – JSF 2.x - Lars Röwekamp Track: Best Practices · Pitfalls in Java EE - Mark Struberg · Java EE UI - Adam Bien · Modeling meets Code - Arne Limburg · Java EE Security - Adam Bien Track: Java EE Kickstart · Kickstart – Java-EE-Architekturen - Jens Schumann · Kickstart – Java Web Profile - Lars Röwekamp · Kickstart – Events und Messaging - Thilo Frotscher · Kickstart – Services: REST und WS-* Thilo Frotscher “Do it yourself” – Workshop Day · Java EE Core – Putting together - Jens Schumann, Lars Röwekamp · Java EE Core – Putting together: Extended Edition · Java EE 6/7 – Productivity with Joy: Development - Adam Bien · Java EE 6/7 – Productivity with Joy: Testing - Adam Bien >> Night Session mit Matthias Weßendorf: · Future: New School Web Apps For more information and registration please visit www.java-ee-summit.de/zeitplaner. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Java EE,Adam Bien,Java EE Summit,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Can you authenticate into SSAS with AD LDS (ADAM) accounts?

    - by Jaxidian
    I'm very new to AD LDS and experienced but not qualified with SSAS, so my apologies for my ignorances with these. We have a couple implementations where we expose SSAS via an HTTPS proxy (msmdpump.dll) and currently we have a temporary domain setup handling this (where our end-users have a second account+creds to manage because of this = non-ideal). I want to move us towards a more permanent solution which I'm thinking of moving all authentication to AD LDS for our web apps, SSAS, and others. However, SSAS is where I'm concerned about this. I know SSAS requires Windows Authentication and to play nicely, and that this ultimately means Active Directory will be involved. Is there a way to get this done with AD LDS instead of having to use a full AD DS implementation? If so, how? (Note: My question over at StackOverflow had a suggestion that I post this question here on ServerFault instead. My apologies if I'm not asking in the right forum.)

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  • Algorithm to retrieve every possible combination of sublists of a two lists

    - by sgmoore
    Suppose I have two lists, how do I iterate through every possible combination of every sublist, such that each item appears once and only once. I guess an example could be if you have employees and jobs and you want split them into teams, where each employee can only be in one team and each job can only be in one team. Eg List<string> employees = new List<string>() { "Adam", "Bob"} ; List<string> jobs = new List<string>() { "1", "2", "3"}; I want Adam : 1 Bob : 2 , 3 Adam : 1 , 2 Bob : 3 Adam : 1 , 3 Bob : 2 Adam : 2 Bob : 1 , 3 Adam : 2 , 3 Bob : 1 Adam : 3 Bob : 1 , 2 Adam, Bob : 1, 2, 3 I tried using the answer to this stackoverflow question to generate a list of every possible combination of employees and every possible combination of jobs and then select one item from each from each list, but that's about as far as I got. I don't know the maximum size of the lists, but it would be certainly be less than 100 and there may be other limiting factors (such as each team can have no more than 5 employees) Update Not sure whether this can be tidied up more and/or simplified, but this is what I have ended up with so far. It uses the Group algorithm supplied by Yorye (see his answer below), but I removed the orderby which I don't need and caused problems if the keys are not comparable. var employees = new List<string>() { "Adam", "Bob" } ; var jobs = new List<string>() { "1", "2", "3" }; int c= 0; foreach (int noOfTeams in Enumerable.Range(1, employees.Count)) { var hs = new HashSet<string>(); foreach( var grouping in Group(Enumerable.Range(1, noOfTeams).ToList(), employees)) { // Generate a unique key for each group to detect duplicates. var key = string.Join(":" , grouping.Select(sub => string.Join(",", sub))); if (!hs.Add(key)) continue; List<List<string>> teams = (from r in grouping select r.ToList()).ToList(); foreach (var group in Group(teams, jobs)) { foreach (var sub in group) { Console.WriteLine(String.Join(", " , sub.Key ) + " : " + string.Join(", ", sub)); } Console.WriteLine(); c++; } } } Console.WriteLine(String.Format("{0:n0} combinations for {1} employees and {2} jobs" , c , employees.Count, jobs.Count)); Since I'm not worried about the order of the results, this seems to give me what I need.

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  • Error message when running a Sinatra application on Windows Vista.

    - by Adam Siddhi
    I was following a video tutorial by Adam Keys about how to make a URL shortener app in Sinatra. The code that is giving me problems is located here http://pastie.org/958644 So when I ran it I got this error: shortener.rb:12: syntax error, unexpected $undefined, expecting $end @@ home I typed it exactly as Adam said but this keeps happening. What could the issue be? By the way, I am running ruby 1.9.1p243 (2009-07-16 revision 24175) [i386-mingw32] on Windows Vista. Thanks, Adam

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  • top tweets WebLogic Partner Community – November 2011

    - by JuergenKress
    Send us your tweets @wlscommunity #WebLogicCommunity and follow us on twitter http://twitter.com/wlscommunity glassfish GlassFish Marek’s JAX-RS 2.0 content from Devoxx 2011 – bit.ly/sp2NJO chriscmuir chriscmuir New blog post: ADF bug: missing af:column borders in af:table for IE7 – t.co/81np2jug chriscmuir chriscmuir Reading: Oracle’s ADF Rich Client User Interface (RCUI) Guidelines – oracle.com/webfolder/ux/m… netbeans NetBeans Team Bottlenecks be gone! #Java Performance Tuning workshop in Munich w Kirk Pepperdine, Nov 29-Dec 2: ow.ly/7Akh5 OracleBlogs OracleBlogs Creating ADF Faces Comamnd Button at Runtime ow.ly/1fM9dE alexismp Alexis MP blogged "GlassFish Back from Devoxx 2011, Mature Java EE 6 and EE 7 well on its way" – bit.ly/rP8LV0 JDeveloper JDeveloper & ADF Usage of jQuery in ADF dlvr.it/x3t84 20 hours ago Favorite Retweet Reply OTNArchBeat OTNArchBeat Webcast: Introducing Oracle WebLogic Server 12c: Developer Deep Dive – Dec 1 – 11am PT / 2pm ET bit.ly/t61W4G oraclepartners ORCL PartnerNetwork Brand new Oracle WebLogic 12c will launch on December 1, 10AM PT with a global Webcast highlighting salient… t.co/aflQQ3IX OracleBlogs OracleBlogs JDeveloper and ADF at UKOUG t.co/2CQTiB9n fnimphiu Frank Nimphius Attending UKOUG? All ADF sessions at a glance: t.co/TcMNTMXp 21 Nov Favorite Retweet Reply JDeveloper JDeveloper & ADF Free Webinar ‘ADF Task Flows for Beginners’, information and registration t.co/66jXnGgo via javafx4you javafx4you Java Developer Workshop #2 – Dec 1, 2011 @ Oracle Aoyama center in Tokyo t.co/8p9q3W2B AMIS_Services AMIS Services #vacature #Oracle #ADF ontwikkelaars. bit.ly/AMISADF Gun jezelf een nieuwe uitdaging? Meer op: dld.bz/azZ5N OracleBlogs OracleBlogs Launch Invitation: Introducing Oracle WebLogic Server 12c t.co/bRxCKwAk fnimphiu Frank Nimphius The brand new WebLogic 12c will be released on December 1st 2011 !!! Register for online launch event t.co/pPScg4Xh glassfish GlassFish Announcing Oracle WebLogic 12c – t.co/qh8TdFEl AdamBien Adam Bien Sun Coding Conventions–The Only Standard (Stop Inventing): Code written according to the Sun Coding Conventions… t.co/qaUWp5Mz wlscommunity WebLogic Community Launch Invitation: Introducing Oracle WebLogic Server 12c wp.me/p1LMIb-4y andrejusb Andrejus Baranovskis Andrejus Baranovskis’s Blog: Custom Exception Registration for ADF BC EO Attribute fb.me/1m6nXQD52 MNEMONIC01 Michel Schildmeijer Blog by Michel Schildmeijer: "Oracle WebLogic 12c has been announced" bit.ly/vk6WQL glassfish GlassFish Tab Sweep – Coherence, SBT for GlassFish, OSGi in question, Java EE plugins, … t.co/tVIL95lj OracleBlogs OracleBlogs JavaFX 2.0 at Devoxx 2011 ow.ly/1fJ5iT JDeveloper JDeveloper & ADF Experimenting with ADF BC Application Module Pool Tuning dlvr.it/wjLC1 OracleWebLogic Oracle WebLogic Brand New #WebLogic 12c Launch Event, Dec 1 10am PT. Hasan Rizvi, SVP Fusion Middleware. Developer session. bit.ly/weblogic12clau… JDeveloper JDeveloper & ADF PopUp and Esc/Cancel operations. ADF 11g dlvr.it/whrmC JDeveloper JDeveloper & ADF BPM Workspace: issue loading ADF task flows t.co/vk1gKPx5 OpenJDK OpenJDK Kelly O’Hair — OpenJDK B24 Available : t.co/1bFws6Nw JDeveloper JDeveloper & ADF Oracle ADF setting Task flow to use same page definition file of caller page t.co/9k6UIoYZ JDeveloper JDeveloper & ADF Master Detail Data presentation and CRUD Operations. Detail records in an Editable Popup. ADF 11g t.co/H8uudR0Y JDeveloper JDeveloper & ADF Entity Attribute Validation Rule (Business Rule) based on Master View Object Attribute Example ADF 11g t.co/1agxEQcZ oracletechnet Justin Kestelyn Webcast: Oracle WebLogic Server 12c Launch/Developer Deep-Dive (Dec. 1) t.co/OVBdGKzC JDeveloper JDeveloper & ADF How to render different node icons for different tree levels dlvr.it/wY2jL JDeveloper JDeveloper & ADF Query Component with ‘dynamic’ view criteria dlvr.it/wXlF1 JDeveloper JDeveloper & ADF How to play Flash .swf file in Oracle ADF application t.co/zaSONWAH Devoxx Devoxx Duke at the #Devoxx 2011 Noxx Party! pic.twitter.com/bVJWyu1Z brhubart Bob Rhubart Adam Leftik: JavaEE adoption continues to increase, reaching 40+ million downloads this year. #qconsf11 JDeveloper JDeveloper & ADF Free #ODTUG Seminar – #ADF Task Flows for Beginners – sign up today. www3.gotomeeting.com/register/13372… java Java New Project: OpenJFX j.mp/tI4k3s #javafx #openjdk #devoxx << JavaFX is open source! /via frankmunz Frank Munz WebLogic 12c launch event Dec 1st. t.co/jQKinBqN brhubart Bob Rhubart Spring to Java EE Migration | David Heffelfinger feedly.com/k/td8ccG odtug ODTUG Mark your calendars and register for our upcoming webinars: bit.ly/dWKG1C ADF Task Flows & Measuring Scalability & Performance w/TCP myfear Markus Eisele Anybody willing to take this question? Using #JavaMail with #Weblogic Server bit.ly/stJOET AMIS_Services AMIS Services 20-22 december #training #Oracle JHeadstart #11g, productief ontwikkelen met ADF. Schrijf je in op: amis.nl/trainingen/ora… AdamBien Adam Bien Stress Testing Java EE 6 Applications – Free Article In Free Java Magazine: In the November / December 2011 issu… bit.ly/vmzKkc java Java New Tech Article: Spring to #JavaEE Migration t.co/0EvdHNxb OracleBlogs OracleBlogs WebLogic Java record SPARC T4-4 Servers Set World Record on SPECjEnterprise2010 t.co/Eu1b6ZE0 OracleBlogs OracleBlogs What Is JavaFX? ow.ly/1frb6I OTNArchBeat OTNArchBeat The openJDK Windows Binary Download | Adam Bien ow.ly/7fRiG wlscommunity WebLogic Community WebLogic – Java record – SPARC T4-4 Servers Set World Record on SPECjEnterprise2010 glassfish GlassFish "youtube.com/java" blogs.oracle.com/theaquarium/en… OTNArchBeat OTNArchBeat Beta Testing Concludes: 1Z1-102 – "Oracle WebLogic Server 11g: System Administration I" (Oracle Certification) ow.ly/7fJCl wlscommunity WebLogic Community A deep dive in Oracle WebLogic! @ Contribute – November 29th, 2011 Kontich Belgium wp.me/p1LMIb-4u glassfish GlassFish Gartner’s Latest Enterprise Application Server Magic Quadrant – Oracle’s leadership t.co/aYDqipD8 OpenJDK OpenJDK Terrence Barr – Open sourcing of JavaFX: OpenJFX Project proposed – bit.ly/uKVnEl OpenJDK OpenJDK Maurizio Cimadamore – Testing overload resolution: bit.ly/vgXAbQ java Java Java User Groups Roundup, November 2011 : t.co/hea6vVnk /via @robilad << in German JavaSpotlight The Java Spotlight Java Spotlight Episode 54: Stuart Marks on the Coinification of JDK7 goo.gl/fb/3UXoM OTNArchBeat OTNArchBeat Article Series: Migrating Spring to Java EE 6 | Arun Gupta bit.ly/twUJtz glassfish GlassFish New Java EE 6 Hands-On lab, Devoxx-approved! bit.ly/vup5uE java Java Brian Goetz’s enthusiasm for Java is palpable! #devoxx interview adf_emg ADF EMG "ADF testing with a mock framework" – what is a mock framework? Visit the forum and see: groups.google.com/forum/#!topic/… java Java Taping a bunch of interviews today with Java experts at #devoxx. View on Parleys.com tomorrow. glassfish GlassFish New screencast to configure and run a cross-machine cluster using GlassFish 3.1.1 in < 7 mins faissalb.blogspot.com/2011/11/glassf… (via @bfaissal) glassfish GlassFish Oracle Contributor Agreements – New Home! bit.ly/tD2eLo OTNArchBeat OTNArchBeat Java Magazine – by and for the Java Community- inaugural issue bit.ly/tTv8UD OTNArchBeat OTNArchBeat The Heroes of Java: Michael Hüttermann | @MyFear bit.ly/rYYOFe javafx4you javafx4you Development with #JavaFX on #Linux j.mp/uOpe69 #not_for_the_faint_of_heart java Java Contribute Technical Questions for Java Experts at #devoxx bit.ly/up2cN0 netbeans NetBeans Team A simple REST service using #NetBeans 7, #Java Servlet, and #JAXB: t.co/pKkufsD8 AdamBien Adam Bien The most beautiful, and portable slide of the whole #jaxcon for "Die Hard Java EE 6"session checked-in: kenai.com/projects/javae… jaxlondon JAX London Mark Little’s (@nmcl) excellent keynote from #jaxlondon ‘Middleware Everywhere…’ is available in full – t.co/8vBmtDJ1 AdamBien Adam Bien Calculator sample from "Die Hard Java EE 6" #jaxcon session checked-in: t.co/0UqaULfg OTNArchBeat OTNArchBeat ADF Faces – a logic bomb in the order of bean instantiations | @ChrisCMuir bit.ly/vjqRaZ OracleBlogs OracleBlogs ODI 11g y JMS Queue de Weblogic ow.ly/1fzfQJ frankmunz Frank Munz Which WebLogic book do you recommend? Review of S. Alapati’s WebLogic 11g Administration Handbook. bit.ly/rP0RtW JDeveloper JDeveloper & ADF PageFlowScope with Unbounded Task Flows: the magic sauce for multi-browser-tab support in JDeveloper ADF applications dlvr.it/vNFgn OracleBlogs OracleBlogs 3 New ADF Insider Essential training videos published. ow.ly/1fz94q OracleBlogs OracleBlogs Weblogic Server 11gR1 PS2: Administration Essentials book and eBook t.co/ykzwIaqs OracleBlogs OracleBlogs Specialized Partners Only! New Service to Promote Your Events t.co/qTgyEpY4 wlscommunity WebLogic Community Oracle Weblogic Server 11gR1 PS2: Administration Essentials book and eBook andrejusb Andrejus Baranovskis Andrejus Baranovskis’s Blog: Stress Testing Oracle ADF BC Applications – Intern… andrejusb.blogspot.com/2011/11/stress… OracleBlogs OracleBlogs Frank Nimphius presenting a full day of Oracle ADF in Switzerland ow.ly/1fxU78 java Java #JavaEE and #GlassFish: #JavaOne11 Slides, Demos, Replays, Hands-on Labs t.co/tLM0ehrD OracleBlogs OracleBlogs weblogic.security.SecurityInitializationException: Authentication for user weblogic denied ow.ly/1fxmiu glassfish GlassFish The Last Migration – GlassFish Wiki : t.co/Dc5FT1SJ OTNArchBeat OTNArchBeat A Successful Year of @MiddlewareMagic t.co/amcGGTTk OracleWebLogic Oracle WebLogic Unbeatable Performance for your Cloud Applications with Exalogic, #OracleCoherence and #WebLogic. ow.ly/7lYKm OTNArchBeat OTNArchBeat Stress Testing Oracle ADF BC Applications – Passivation and Activation | @AndrejusB bit.ly/sASssL OTNArchBeat OTNArchBeat Review: "Oracle Weblogic Server 11gR1 PS2: Administration Essentials" by Michel Schildmeijer | @MyFear t.co/ll6ra0J9 OTNArchBeat OTNArchBeat GlassFish 3.1.2 themes and features | The Aquarium bit.ly/vVqr9r Andre_van_Dalen Andre van Dalen Masterclass: Advanced Oracle ADF 11g lnkd.in/M_45Pi AdamBien Adam Bien The "lunch" edition of RentACar is pushed into: kenai.com/projects/javae… #wjax AdamBien Adam Bien In munich, room munich at #wjax. Welcome to #javaee workshop. Gather your questions. 15 minutes to go lucasjellema Lucas Jellema Review by Markus of Michel’s book: t.co/41U9wvOb In short: valuable for novice WLS users, maybe not so much for die-hard WLS admin. biemond Edwin Biemond “@myfear: [blog] #Review: "#Weblogic Server 11gR1 PS2: Administration Essentials" t.co/LsODcb3e” got the same conclusion on amazon glassfish GlassFish Practical advice for deploying Lift apps to GlassFish: bit.ly/t3KUml glassfish GlassFish The unbearable lightness of GlassFish t.co/v9307SEJ javafx4you javafx4you Building Java EE applications in JavaFX: JavaFX 2.0, FXML and Spring j.mp/tiMDUh andrejusb Andrejus Baranovskis Andrejus Baranovskis’s Blog: Stress Testing Oracle ADF BC Applications – Passiv… andrejusb.blogspot.com/2011/11/stress… wlscommunity WebLogic Community “@AMIS_Services: Follow @amis_services To Win a copy of SOA Suite 11g Handbook by @lucasjellema dld.bz/axD22 pls RT” excellent book! glassfish GlassFish GlassFish 3.1.2 themes and features bit.ly/uEc6uZ biemond Edwin Biemond Weblogic pre-sales exam was hard, you really need to know the versions , upgrade path and have a score above 80% monkchips James Governor The Rise and Fall and Rise of Java. JAX 2011 london keynote. how big data and the web are floating the boat. slidesha.re/u3Kzlo glassfish GlassFish Tab Sweep – Jersey, Hudson, GlassFish Hosting, GC’s compared, Spring to JavaEE, Modularity, … bit.ly/u9Cc30 oracletechnet Justin Kestelyn Oracle Tuxedo: A renewed acquaintance t.co/gp0mmf20 OTNArchBeat OTNArchBeat Oracle Enterprise Pack for Eclipse, OEPE 11.1.1.8 bit.ly/tC3eKp OracleBlogs OracleBlogs NetBeans HTML Editor and Groovy Editor in a Multiview Component (Part 2) ow.ly/1ftCeI myfear Markus Eisele [blog] #Oracle 2008 – 2011 in Gartners Magic Quadrant for Enterprise Application Servers t.co/2Bs1vgMZ myfear Markus Eisele [blog] #EclipseCon Europe – Java 7 in the Enterprise goo.gl/fb/r80df #ece2011 #java7 javafx4you javafx4you JavaFX 2.0 for Mac build b07 (developer preview) is available for download j.mp/vSwmBP Enjoy! #JavaFX #Mac OracleBlogs OracleBlogs A deep dive in Oracle WebLogic! @ Contribute November 29th, 2011 Kontich Belgium ow.ly/1fsEZs arungupta Arun Gupta #JavaEE7 slides from #jaxlondon and #jfall11 now available: slidesha.re/sh4iFq AdamBien Adam Bien Just checked-in the results of the #jaxlondon community night (somehow beer related): kenai.com/projects/javae… glassfish GlassFish GlassFish Podcast Episode #080 – User Stories, Part 3: Adam Bien and Sean Comerford (ESPN) blogs.oracle.com/glassfishpodca… glassfish GlassFish Story: t.co/jQPqihJb using GlassFish blogs.oracle.com/stories/entry/… "3000+ requests/sec" and more enterprisejava Java EE Mentions New blog post WebLogic deployment status checks for CI wp.me/pOOSs-F #weblogic #continuousintegration /vi… bit.ly/uZz0fk The become a member in the WebLogic Partner Community please first login at http://partner.oracle.com and then visit: http://www.oracle.com/partners/goto/wls-emea Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: twitter,WebLogic,WebLogic Community,OPN,Oracle,Jürgen Kress

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  • Run FTP session from bash script

    - by Adam Salkin
    I'm trying to write a BASH script to test if an FTP site that I own is running. I therefore want the bash script to connect to the FTP site, log in with a dummy account and redirect the output to a file that I can then grep to confirm that the login succeeded. (I know that putting user/pass in a file is not recommended, but this dummy account is chrooted to one empty directory and can't escape to the shell, and in any case I'm the only user who can login to a shell prompt.) I'm using the BASH shell on Ubuntu. I created a file called "ftp-dummy" which looks like this username password And I then did this from the prompt: adam$ ftp my.ftpsite.com < ftp-dummy This does not work - I don't see the normal welcome message and the output is: Password:Name (my.ftpsite.com:adam) : I tried removing the space between the < and the filename - same result. If I redirect the output to a testfile, the testfile shows: Name (my.ftpsite.com:adam): ?Invalid command And I still get a Password prompt on STDOUT I also tried using echo and get the same result: echo -e "username \npassword \n" | ftp my.ftpsite.com I don't see why I'm not seeing the normal welcome message or why the input is not being read from the file. Any help would be much appreciated. Thanks, Adam

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  • Generate DROP statements for all extended properties

    - by jamiet
    This evening I have been attempting to migrate an existing on-premise database to SQL Azure using the wizard that is built-in to SQL Server Management Studio (SSMS). When I did so I received the following error: The following objects are not supported = [MS_Description] = Extended Property Evidently databases containing extended properties can not be migrated using this particular wizard so I set about removing all of the extended properties – unfortunately there were over a thousand of them so I needed a better way than simply deleting each and every one of them manually. I found a couple of resources online that went some way toward this: Drop all extended properties in a MSSQL database by Angelo Hongens Modifying and deleting extended properties by Adam Aspin Unfortunately neither provided a script that exactly suited my needs. Angelo’s covered extended properties on tables and columns however I had other objects that had extended properties on them. Adam’s looked more complete but when I ran it I got an error: Msg 468, Level 16, State 9, Line 78 Cannot resolve the collation conflict between "Latin1_General_100_CS_AS" and "Latin1_General_CI_AS" in the equal to operation. So, both great resources but I wasn’t able to use either on their own to get rid of all of my extended properties. Hence, I combined the excellent work that Angelo and Adam had provided in order to manufacture my own script which did successfully manage to generate calls to sp_dropextendedproperty for all of my extended properties. If you think you might be able to make use of such a script then feel free to download it from https://skydrive.live.com/redir.aspx?cid=550f681dad532637&resid=550F681DAD532637!16707&parid=550F681DAD532637!16706&authkey=!APxPIQCatzC7BQ8. This script will remove extended properties on tables, columns, check constraints, default constraints, views, sprocs, foreign keys, primary keys, table triggers, UDF parameters, sproc parameters, databases, schemas, database files and filegroups. If you have any object types with extended properties on them that are not in that list then consult Adam’s aforementioned article – it should prove very useful. I repeat here the message that I have placed at the top of the script: /* This script will generate calls to sp_dropextendedproperty for every extended property that exists in your database. Actually, a caveat: I don't promise that it will catch each and every extended property that exists, but I'm confident it will catch most of them! It is based on this: http://blog.hongens.nl/2010/02/25/drop-all-extended-properties-in-a-mssql-database/ by Angelo Hongens. Also had lots of help from this: http://www.sqlservercentral.com/articles/Metadata/72609/ by Adam Aspin Adam actually provides a script at that link to do something very similar but when I ran it I got an error: Msg 468, Level 16, State 9, Line 78 Cannot resolve the collation conflict between "Latin1_General_100_CS_AS" and "Latin1_General_CI_AS" in the equal to operation. So I put together this version instead. Use at your own risk. Jamie Thomson 2012-03-25 */ Hope this is useful to someone! @Jamiet

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  • Is there a way I can use $PATH as defined by my bash profile?

    - by Adam Backstrom
    I spend most of my day ssh'd into servers. I have a series of aliases/functions/scripts that allow me to type p hostname from the terminal and execute GNU screen(1) on the remote side, using the following command: exec ssh hostname -t 'screen -RD'` I've only recently noticed that ssh -t does not get my custom $PATH. Here's some terminal output: adam@workstation:~:0$ sh server 'echo $PATH' /home/adam/bin:/usr/local/bin:/bin:/usr/bin:/opt/git/bin:/opt/git/libexec/git-core adam@workstation:~:0$ ssh server -t 'echo $PATH' /usr/local/bin:/bin:/usr/bin Connection to uranus.plymouth.edu closed. My biggest problem is my custom aliases only try to execute screen, since I can't guarantee an absolute path, and my $PATH is structured so the shell should find the correct one. If my $PATH settings aren't honored, my scripts don't work. Is there a way I can use $PATH as defined by my .bashrc/.bash_profile? I believe PermitUserEnvironment is disabled.

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  • How to install nvidia optimus driver on ubuntu 12.10?

    - by Adam
    I have followed http://ubuntuportal.com/2012/01/bumblebee-3-0-tumblewed-nvidia-optimus-gpu-switching-for-linux-has-been-released-how-to-install-bumblebee-3-0-on-ubuntu.html this guide to install nvidia driver on my Dell Inspiron N5110 notebook (Intel HD Graphics 3000 + NVIDIA GeForce GT525M), but i always get some error while i want to start any program with the optirun command. Terminal says: adam@Adam-LT:~$ optirun firefox [ 1482.559417] [ERROR]Cannot access secondary GPU - error: Could not load GPU driver [ 1482.559517] [ERROR]Aborting because fallback start is disabled. My laptop cooler always cools the laptop, which means that nvidia card is consuming power in the background. (Terminal sometimes says something daemon-server is not running.) Can you give me some solution for this?

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  • Great Customer Service Example

    - by MightyZot
    A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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