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  • Big Data Appliance X4-2 Release Announcement

    - by Jean-Pierre Dijcks
    Today we are announcing the release of the 3rd generation Big Data Appliance. Read the Press Release here. Software Focus The focus for this 3rd generation of Big Data Appliance is: Comprehensive and Open - Big Data Appliance now includes all Cloudera Software, including Back-up and Disaster Recovery (BDR), Search, Impala, Navigator as well as the previously included components (like CDH, HBase and Cloudera Manager) and Oracle NoSQL Database (CE or EE). Lower TCO then DIY Hadoop Systems Simplified Operations while providing an open platform for the organization Comprehensive security including the new Audit Vault and Database Firewall software, Apache Sentry and Kerberos configured out-of-the-box Hardware Update A good place to start is to quickly review the hardware differences (no price changes!). On a per node basis the following is a comparison between old and new (X3-2) hardware: Big Data Appliance X3-2 Big Data Appliance X4-2 CPU 2 x 8-Core Intel® Xeon® E5-2660 (2.2 GHz) 2 x 8-Core Intel® Xeon® E5-2650 V2 (2.6 GHz) Memory 64GB 64GB Disk 12 x 3TB High Capacity SAS 12 x 4TB High Capacity SAS InfiniBand 40Gb/sec 40Gb/sec Ethernet 10Gb/sec 10Gb/sec For all the details on the environmentals and other useful information, review the data sheet for Big Data Appliance X4-2. The larger disks give BDA X4-2 33% more capacity over the previous generation while adding faster CPUs. Memory for BDA is expandable to 512 GB per node and can be done on a per-node basis, for example for NameNodes or for HBase region servers, or for NoSQL Database nodes. Software Details More details in terms of software and the current versions (note BDA follows a three monthly update cycle for Cloudera and other software): Big Data Appliance 2.2 Software Stack Big Data Appliance 2.3 Software Stack Linux Oracle Linux 5.8 with UEK 1 Oracle Linux 6.4 with UEK 2 JDK JDK 6 JDK 7 Cloudera CDH CDH 4.3 CDH 4.4 Cloudera Manager CM 4.6 CM 4.7 And like we said at the beginning it is important to understand that all other Cloudera components are now included in the price of Oracle Big Data Appliance. They are fully supported by Oracle and available for all BDA customers. For more information: Big Data Appliance Data Sheet Big Data Connectors Data Sheet Oracle NoSQL Database Data Sheet (CE | EE) Oracle Advanced Analytics Data Sheet

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  • Announcement: New Tutorial - Using ADF Faces and ADF Controller with OEPE

    - by Juan Camilo Ruiz
    We are happy to announce the publication of our newest tutorial, that explores some of the latest features added in our OEPE 12c release for ADF Development. The tutorial walks you through the creation of an ADF application that uses the ADF Faces Rich Client components, in combination with the ADF Controler, ADF Model and JPA. By developing this tutorial you will work and understand various features added into OEPE 12c that are specific to ADF development such as: ADF taskflow editor Visual pageDefinition editor ADF integration with AppXRay Navigation across artifacts such as pages, pageDefinition, managed beans, etc. Property inspector for ADF Faces components. Stay tunned for more and exciting tutorials that explore this and much more OEPE features. And of course your feedback is always welcome!

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  • PECL OCI8 2.0 Production Release Announcement

    - by cj
    The PHP OCI8 2.0.6 extension for Oracle Database is now "production" status. The source code is available on PECL. This can be used immediately to update your OCI8 extension in PHP 5.2 and later versions. The extension compiles with Oracle 10.2 or later client libraries. Oracle's standard cross-version database connectivity applies. OCI8 2.0 and PHP 5.5.5 RPMs for Oracle and Red Hat Linux are available from oss.oracle.com. Windows DLLs are available on PECL for PHP 5.3, PHP 5.4 and PHP 5.5. OCI8 2.0 source code will also be automatically included in the next major version of PHP. New Functionality Oracle Database 12c Implicit Result Set support. IRS's make it easy to pass query results back from stored PL/SQL procedures or anonymous PL/SQL blocks. Individual IRS statement resources, each corresponding to a single query, can be obtained with the new function oci_get_implicit_resultset(). These 'child' statement resources can be passed to any oci_fetch_* function. See Using PHP and Oracle Database 12c Implicit Result Sets and the PHP Manual: oci_get_implicit_resultset(). DTrace Dynamic Trace static probes. This well respected DTrace tracing framework is available on a number of platforms, including Oracle Linux. PHP OCI8 static user-space probes can be enabled with PHP's --enable-dtrace configuration option. See Using PHP DTrace on Oracle Linux. Documentation is also available in the PHP Manual OCI8 and DTrace Dynamic Tracing Improved Functionality Using oci_execute($s, OCI_NO_AUTO_COMMIT) for a SELECT no longer unnecessarily initiates an internal ROLLBACK during connection close. This can improve overall scalability by reducing "round trips" between PHP and the database. Changed Functionality PHP OCI8 2.0's minimum pre-requisites are now PHP 5.2 and Oracle client library 10.2. Later versions of both are usable and, in fact, recommended. Use the older PHP OCI8 1.4.10 extension when using PHP 4.3.9 through to PHP 5.1.x, or when only Oracle Database 9.2 client libraries are available. oci_set_*($connection, ...) meta data setting call error handling is fixed so that oci_error($connection) works for these calls. Note: The old, deprecated function aliases like ocilogon still exist but are not recommended for new applications. Phpinfo() Changes Some cosmetic changes were made to the output of php --ri oci8 and the phpinfo() function. The oci8.event and oci8.connection_class values are now shown only when the Oracle client libraries support the respective functionality. Connection statistics are now in a separate phpinfo() table. Temporary LOB and Collection support status lines in phpinfo() output were removed. These two features have always been enabled since 2007. Oci_internal_debug() Changes The oci_internal_debug() function is now a no-op. Use PHP's --enable-dtrace functionality with DTrace or SystemTap instead. References OCI8 Extension source code and Windows DLLs http://pecl.php.net/package/oci8 Oracle Linux RPMs oss.oracle.com PHP Manual for OCI8 OCI8 and DTrace Dynamic Tracing Oracle OpenWorld Conference paper What's New in Oracle Database 12c for PHP

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  • The Big Announcement, This Year, at Devoxx 2011!

    - by Yolande
    Stephan Janssen started the developer conference with his traditional "Welcome and Announcements" and this year announced Devoxx France, the new and only Devoxx conference outside of Belgium. It will take place in Paris, April 18 to 20, 2012. The Paris Java user group is organizing the 3 day conference. The conference is designed after Devoxx with Tools in Action, Labs, BOFs and Quickies and with one university day and 2 conference days. The model works well since Stephan turns down attendees every year. The content will be 75% in French and 25% in English. Call for papers opened today. Oracle will be a sponsor the event! 

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  • Announcement Ramp-Up Days

    - by michaela.seika(at)oracle.com
    We are glad to announce a new training format: Ramp-Up Days to support some of the most preferred specializtion topics (e. g.: Oracle DB11g Implementation Specialist and Oracle DB 11g RAC Implementation Specialists) It is a one day trainer-led course on one Oracle Specialization topic. The course takes place at an Oracle Partner with a Pearson Vue Testcenter nearby. Partners can do their assessment by the end of the training and walk home as implementation specialist the very same day. Please have a look to our schedule for Ramp-Up Day so far (more to come): Ramp-Up Days in Germany & SwitzerlandRamp-Up Days in Italy

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  • Nokia Lumia 920 Windows Phone 8 Announcement

    - by Tim Murphy
    Today Nokia and Microsoft had an event to officially introduce the Lumia 920.  Below is a rundown of some of the things I found interesting. As a person who likes photography there was a lot to drool over.  The main feature that caught my attention was PureView with its optical stabilization.  This alone should improve the majority of you pictures.  Add to that the SmartShoot Object remover that uses multiple images to remove unwanted people or objects that move through your picture and you never have to accept reality again. For the most part the lenses concept introduced in Windows Phone 8 just makes the usability of leveraging camera better.  Of course that is Microsoft’s selling point.  One lens that caught my attention was the Bing lens.  I have to say it is about time that we can take pictures and use them to search for answers using Bing. There were a couple of features shown that involved augmented reality.  One was similar to the yapf application that is already in the market which overlays restaurants and other destination over live camera views.  The other was using the navigation directions with a live view. Then you get down to some of the physical features of the Lumia 920.  The one that got the most stage time is that it has a great 2000mah battery which can be charged wirelessly.  They also pointed out the improved glare reduction of the 4.5 in. curved glass screen.  This hardware improvement is improved further with software that detects glare conditions and adjusts the display attributes to enhance viewing ease. Adding to the wireless cool factor of the Lumia 920 is the general NFC capabilities.  This was demonstrated with NFC docking stations as well as JBL speakers and headphones. There was one more hardware feature that I applauded.  The super sensitive touch screen did away with one of my pet peeves with capacitive touch screens.  You will never have to remove you gloves to operate your phone again.  The mittens that they did the demo with looked more like boxing gloves. I was disappointed with Joe Belfiore said that they were only going to show a couple of new features of the Windows Phone 8 and would hear more at future events.  One of the things he did show is the ability to customize which buttons you preferred as defaults in IE10.  For example you could have the folders button where the refresh button normally is.  He also showed that at long last you can natively take screenshots on your phone.  Hopefully he will be back quickly to give us the rest of the features. The most disappointing part of the event was that we never found out when they would be released or how much they would cost.  Let’s hope this comes soon.  Even with these couple of items still left on my wish list I can’t wait to get my hands on a Lumia 920.  del.icio.us Tags: Windows Phone,Windows Phone 8,Nokia,Lumia,Lumia 920,Microsoft

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  • Announcement - Advisor Webcast HFM - Calc Manager

    - by THE
    Stay tuned for next weeks Advisor Webcast.Greg and Tanya are going to run a 45 Minute session on HFM and Calc Manager: Advisor Webcast: New Features and Improvements in HFM and Calculation Manager 11.1.2.2.300on Wednesday, 14.Nov.2012 - 16:00 CET As of the  Registration Note 1494304.1: This webcast is intended for people responsible for the operation and maintenance of Oracle Hyperion Financial Management application. This overview of new features and changes in HFM and Calc Manager, as well as upgrade paths and certified products is intended to support decision process for product upgrade. TOPICS WILL INCLUDE: New features and enhancements in Hyperion Financial Management Adding custom dimensions to existing applications Enhancements in Smartview, ICT, Equity Pickup and Taskflows modules Changes in User Interface Enhanced Copy Application Utility New in Calculation Manager Financial Management Script to Graphical Conversion

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  • Announcement: Federal Financial Briefing

    - by jeffrey.waterman
    Dear Oracle/PeopleSoft Federal Financial Management Customers: Oracle is pleased to announce that we will conduct the next Federal Financial Management Briefing on Tuesday, April 17th from 8:30 am until 2:00 pm at the Oracle Campus in Reston, Virginia. The Registration Link and Agenda can be found at the web site below: Federal Financial Briefing: Register Here Directions to Oracle Reston: From the Beltway take the Dulles Toll Road (Route 267 West). Do not get on the Dulles Access Road or you will not be able to exit until you get to the airport. Take the Reston Parkway Exit (Exit 12). At the end of the exit ramp, turn right onto Reston Parkway. Make your first right onto Sunset Hills Road. Take a Right turn onto Oracle Way and park in Visitor Parking. The receptionist will direct you to the CAB.

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  • Announcement: Oracle SuperCluster T5-8

    - by uwes
    Oracle's Fastest Engineered System On 27th of June we are announcing Oracle SuperCluster T5-8, Oracle’s fastest engineered system. Combining powerful virtualization and unique Exadata and Exalogic optimizations, SuperCluster is optimized to run both database and enterprise applications, and is ideal for consolidation and private cloud. SuperCluster is a complete system integrating SPARC T5-8 servers, Exadata Storage Servers, ZFS Storage Appliance, InfiniBand network and software, delivering extreme performance, no single point of failure, and highest efficiency while reducing risks and costs. Leverage Oracle SuperCluster T5-8 for IBM and HP competitive displacements, upgrading existing data centers, or new customer deployments. Please read the Product Bulletin on Oracle HW TRC for more details. (If you are not registered on Oracle HW TRC, click here ... and follow the instructions..) For More Information Go To: Oracle SuperCluster T5-8 oracle.com OTN

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  • Announcement: How-To Series Explaining Customizations Step By Step

    - by Oliver Steinmeier
    Yesterday we officially launched our new YouTube channel.  Today we are announcing another initiative that we have been working on for a while: to help you learn common customization tasks, we are going to publish a series of detailed How-To documents with lots of screenshots.  Many of these will also be the script for a YouTube video, giving you the choice to see it in action or go through the steps yourself guided by a PDF document. The focus of the initial set of How-Tos will be JDeveloper/ADF customizations, but over time we will expand into other areas.  Today's first document is meant to get everyone up to the point where a JDeveloper environment is up and running: a white paper that shows you how to set up JDeveloper, configure the integrated WLS domain, and make a very, very simple customization work. As always we are looking for your feedback.  Please let us know whether this is helpful for your work or learning, and what use cases you would like to see us document in these How-Tos.

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  • Announcement : DevConnections 2010, Visual Studio 2010 Global Launch - Recap

    DevConnections 2010, Visual Studio 2010 Global Launch - Recap Telerik was a Sponsor of the Visual Studio 2010 Global Launch which took place simultaneously on April 12, 2010 in five cities worldwide - Las Vegas, London, Kuala Lumpur, Bangalore and Beijing. Hundreds of attendees, customers, and fans visited the shiny black-and-green Telerik booth to learn about the exciting new releases and future plans. Read more details. ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • The First European NHibernate Day is next fall in Italy: announcement and call for speakers

    UgiAlt.NET together with DotNetMarche organizes the First European NHibernate Day: it will be held in Bologna (Italy) next 9th October. The event is open to everyone (not only from Italy) as most of the sessions will be delivered in English. We just setup the site for the NHDay, but at the moment its only in Italian: an English version will be published in a few weeks. The topics It will be a full day free two tracks conference on everything about NHibernate: the main track will be on...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • November 2012 Chicago IT Architects Group Meeting Announcement

    - by Tim Murphy
    The year is quickly coming to an end.  This is the most exciting part of the year with technology manufacturers in overdrive trying to release as many products for Christmas as possible.  Our group is trying to do our part to bring order to the madness with one last presentation for the year.  Norman Murrin will be speaking on November 20th on Adopting Agile Processes in the Enterprise.  Be sure to join us by registering at the link below. Register del.icio.us Tags: Chicago Information Technology Architects Group,CITAG,Agile,Architecture

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  • Announcement: ZFS Backup Appliance

    - by uwes
    Announcing Product Software Changes for Sun ZFS Backup Appliance Effective December 4th, 2012, Replication and Cloning software licenses are no longer mandatory purchases with Sun ZFS Backup Appliance.   Replication and Cloning are still available as optional additions on new Sun ZFS Backup Appliance quotes, or as additions to existing systems. For More Product Information Go To External: ZFS Storage Appliance Oracle.com page External: ZFS Storage Appliance Oracle Technical Network.com page External: Software download support.oracle.com page

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  • Announcement: Video Demos Now Available

    - by Richard Bingham
    The YouTube Channel will complement our blog posts, showing you many customization and development tasks using the Fusion Applications platform. This includes: Using Page Composer and Application Composer for run-time customization Using JDeveloper for ADF design-time customization Using BI Composer tools for reports and analytics customization Using SOA development tools for BPEL and BPM customization These videos are bite-sized, only a few minutes each, and show a process from start to finish with no slides or static screenshots. We have an initial library of 14 videos covering many popular areas and a plan to release many more, roughly on a weekly basis. We hope you find these useful, and if you have comments or have things you would like to see then please leave a comment below and we'll do our best. Enjoy the show!

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  • Silverlight 4 released. Availability of tools announcement

    Todays the day! Tuesday at DevConnections in Las Vegas, Scott Guthrie just announced the launch of Silverlight 4. We wanted to take the opportunity at DevConnections to let a large audience of our customers online/offline know that were done and shipped Silverlight 4. As of today its now available for you to download/use. Heres some helpful quick update information for you: Download the bits Understanding what is in the bits RIA Services Windows Phone 7 Developer Tools VS2008...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Oracle ATG Ranked "Leader" Once Again In This Year's Gartner Magic Quadrant For E-Commerce

    - by Michael Hylton
    Oracle ATG Web Commerce is in the top portion of the Leaders quadrant once again in this year's Gartner Magic Quadrant for E-Commerce, and gained in “ability to execute” over the 2010 version. Leaders are defined in this Magic Quadrant as technology providers that demonstrate the optimal blend of insight, innovation, execution and the ability to "see around the corner." Oracle ATG Web Commerce is a Leader because it has broadened its e-commerce capabilities with multisite management, a broader range of mobile devices supported and other additions, and Gartner points out ATG’s steady growth in revenue, market share and market visibility. Gartner notes that Oracle made the announcement regarding its acquisition of ATG in November 2010 and this has helped ATG with additional sales, marketing, R&D and global partnerships.Oracle ATG's latest release, Oracle ATG Commerce 10, provides several important enhancements, including multisite management, cross-channel campaign management and support for a broader range of mobile devices, with the addition of merchandising (including updates to the user interface) and promotions applications. The Magic Quadrant focuses on e-commerce for B2B and B2C across industry verticals, including retail, manufacturing, distribution, telecommunications, publishing, media, and financial services. The product should be able to integrate with applications beyond traditional e-commerce channels to meet the emerging customer requirement to transact across channels with a seamless experience.

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  • Two New CRM USER Communities just launched

    - by Divya Malik
    Here comes an announcement from Chris Gallen, from our Support Services team. For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and  Telesales  The Sales & Marketing community is open to discuss a wide range of topics from Oracle Sales, Sales Online, Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds, Sales Foundation, and Oracle Marketing. Some possible topics include Oracle Sales Implementations, TCA and DQM Integrations, Territory Management Setups and Definitions, Product Catalog Integrations, Sales Forecasting, Lead and Opportunity management, Sales Manager and Sales User responsibilities and Reports, Resource Management including Roles and Groups, Oracle Sales Personalizations, Concurrent Requests for Sales Reps and Sales Manager Dashboards, Integration with Quoting, Proposals, General Ledger, Advanced Product Catalog, CRM Resource Administration, etc. The Telesales community is available to discuss topics such as Customer/Org/Person/Party Relationships, TCA/DQM Integration, Lead and Opportunity Management, Universal Work Queue, Universal Search Features, Purchase Items/Product Integration, eBusiness Center Setup Issues, Interactions, Tasks and Notes Integrations, and Form Personalizations. How Can You Get Started? Here are the two ways to get engaged. A) Click here to access all our communities  OR B) My Oracle Support as follows: Log into My Oracle Support (Flash or Classic).                                                                                                                           Click the "Community" link at the top of the page. Click [Enter Here] on the following page. Select the community from the "My Communities" list on the top-left. Take advantage TODAY!

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  • Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

    - by Chris Warner
    It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011. 

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  • Transforming Customer Experiences Through Agile Commerce With Forrester Research’s Brian Walker – April 4th Webinar

    - by Jeri Kelley
    eBusiness today has fundamentally changed. Platforms and technologies must be flexible to support a number of business functions - marketing, merchandising, shopping, customer service - across a variety of digital channels and provide customers with a seamless, well-designed brand experience. Join us for this complimentary webinar on Wednesday, April 4th, 2012 at 12:00pm ET as Forrester Research’s Brian Walker provides expert insight on: The latest innovations, best practices, and industry trends in agile commerce, and how brands can maximize efforts How forward-thinking companies today are leveraging technology to deliver powerful customer experiences across touchpoints  The future of eBusiness and agile commerce Register Now!

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  • The Evolution of an Era: Customer Experience in Retail

    - by Michael Hylton
    Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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  • Oracle Delivers Oracle Social Services Suite

    - by michael.seback
    Oracle Delivers Oracle Social Services Suite with New Releases of Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10 Continuing its leadership and commitment to provide key innovations specifically created for social services agencies, Oracle today released the new Oracle Social Services Suite that includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. "Oracle's commitment to our social services customers is indisputable with the introduction of Oracle Social Services Suite and the latest innovations from Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10," said Anthony Lye, Senior Vice President of CRM, Oracle. "Social service agencies have not only many of the most complex jobs to perform with limited time and funding, but also some of the most important for our society, especially when children are involved. The technology advances Oracle provides will help these agencies increase their own efficiency and save costs, while helping to improve the outcome for their clients." read more

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  • Oracle and ATG: The Next Generation of Customer Experience

    - by divya.malik
    Oracle today announced that it has completed the acquisition of Art Technology Group (ATG), Inc. In a webcast this morning, Thomas Kurian, Executive Vice President, Oracle Anthony Lye, Senior Vice President, CRM at Oracle and  Ken Volpe, Senior Vice President of Products and Technology from ATG, presented the rationale, strategy and future direction with this acquisition, ATG is a leading E-Commerce service provider and Oracle is a leading CRM and Retail Applications provider, which makes it a winning team. There has been a lot of positive feedback from the analysts, press as well as customers. “As a customer of both Oracle and ATG, we view the integration of the two companies as a natural fit,” said Kevin Cunnington, Global Head of Online, Vodafone Group. “We look forward to new efficiencies that address our online and cross-channel business strategies and help us further provide superior customer experiences.” For more information about Oracle and ATG: Overiew and FAQs Webcast Press Release Technorati Tags: oracle,oracle siebel crm,atg,crm

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  • Beyond Chatting: What ‘Social’ Means for CRM

    - by Divya Malik
    A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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