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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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• CS, SE, HCI, Information Science, Please recommendation for further education of the former performing art manager seeking career in IT industries? [on hold]

  - by Baek Seungjoo

  IT specialists there J Thank you very much for your collective efforts here, and I got huge help reading your professional comments and advices on each questions I have searched so far! This time, I would like to ask for your practical advices or recommendation on what I am struggling on at this moment. I am currently seeking higher education for my career transition from performing art manager and director to “IT software and/or service development and management specialist”. However, as this field is quite new to me, and there are lots of different work positions, I have no idea which grad major I better pursue in order to get qualification. Of course I know this question could sounds wired as it is kind of personal choice. But my lack of understanding on how IT software companies work in general, your practical and experience-based advice will be great help to me, who spent more than two months of self-research on net. OK. Before my question, here is my plan and history, which are quite different from those currently in IT industry I think… 1) Target Firstly, get career transition into IT service or products companies and get experiences. Eventually, pursue IT entrepreneurship in combination with my arts and cultural production and business expertise. 2) Background Career: performing arts director and manager in theatre-based scale opera and musical Art education in youth BA in literature and Chinese studies (Art & Humanities) MA in Cultural & Creative Industries (Art & Humanities) – dissertation with focus on digital prosumption and the lived experience of the prosumer. (a qualitative research on the agents in the digital world) 2) Personally Huge interest in IT hardware and software, and their trend. Skills to build up, repair, tune PCs -of course this is no more than personal hobby, but shows my interests in this field. 4) Problem Encounter a question “So, what do you think you can contribute practically in this position”. This question turn me down everytime I go through job interviews, and I decided more education in the relevant area. Here are my questions. 1) In terms of work positions in IT software companies, I wonder if I can put the comparison of what “Artists” is to “Arts Manager or Director” is what “Developer” is to “Product Manager”. (Of course, this stereotypical division of Artist-Art Manager is out of sense because the domain overlaps to some extent, and is blurring at least in my field, and they are in different contexts, but just speaking easily.) Normally, artist comes with special arts educations, and they live in their own world of artistic inspiration and creation, and they feel alive in practice and on stages. Meanwhile, from the point of staging and managing productions, the role of art manager is critical as well. Our role cares how the production appeals to the audience in effective way, how to make profit and future sustainable management through that, how to set up future strategy in consideration of the external conditions such as political and social circumstances, audience trend and level, other production trends from on-going and historical perspectives, how and what the production make voice to the society from political, economic, humanitarian stances. So, we need keen eyes on economic, political, and societal environment, have to understand human-being and their desires, must know how to make presentation and attract investors, must have sense in managing and fighting over the limited financial resource, how to extend networking and so on. It is common that the two agents create productions in collaboration (normally not in that ideal way but in conflict and fight though J ). So, we need to know each other’s expertise to some extent, for better production. What are the work positions in IT software industries equivalent to the role of “art manager” in performing arts? From my view, considering developers come with special education in the world of computer science, software engineering, or others (self-education sometimes), and they express themselves with the arts of coding, computer languages on the black screen, and make sort of their artistic production online to the audience, I guess there might be someone who collaborate with developers in creating, managing, and launching IT services or products. 2) Which education among CS, SE, HCI, Information Science, is needed for those seeking such work position? Especially for person like me. (At this moment, Information Science has the highest possibility to get in, since I lack Calculus and Math in undergrad educaiton. But please let me know irrespective of this concern, I think there are ways to back it up if CS or SE education needed in my case) 3) Which field between Information Science and HCI can be more practical background regarding job hungting? And which of them have more demands in job market? AS I checked, HCI is more close to CS than IS in its focus of study area. Thank you very much for your patience reading such a long inquiry, and I appreciate to your efforts in advance. Have a nice day in this beautiful summer.

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• How to GET a read-only vs editable resource in REST style?

  - by Val

  I'm fairly familiar with REST principles, and have read the relevant dissertation, Wikipedia entry, a bunch of blog posts and StackOverflow questions on the subject, but still haven't found a straightforward answer to a common case: I need to request a resource to display. Depending on the resource's state, I need to render either a read-only or an editable representation. In both cases, I need to GET the resource. How do I construct a URL to get the read-only or editable version? If my user follows a link to GET /resource/<id>, that should suffice to indicate to me that s/he needs the read-only representation. But if I need to server up an editable form, what does that URL look like? GET /resource/<id>/edit is obvious, but it contains a verb in the URL. Changing that to GET /resource/<id>/editable solves that problem, but at a seemingly superficial level. Is that all there is to it -- change verbs to adjectives? If instead I use POST to retrieve the editable version, then how do I distinguish between the POST that initially retrieves it, vs the POST that saves it? My (weak) excuse for using POST would be that retrieving an editable version would cause a change of state on the server: locking the resource. But that only holds if my requirements are to implement such a lock, which is not always the case. PUT fails for the same reason, plus PUT is not enabled by default on the Web servers I'm running, so there are practical reasons not to use it (and DELETE). Note that even in the editable state, I haven't made any changes yet; presumably when I submit the resource to the Web server again, I'd POST it. But to get something that I can later POST, the server has to first serve up a particular representation. I guess another approach would be to have separate resources at the collection level: GET /read-only/resource/<id> and GET /editable/resource/<id> or GET /resource/read-only/<id> and GET /resource/editable/<id> ... but that looks pretty ugly to me. Thoughts?

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• SQL Server stored procedures - update column based on variable name..?

  - by ClarkeyBoy

  Hi, I have a data driven site with many stored procedures. What I want to eventually be able to do is to say something like: For Each @variable in sproc inputs UPDATE @TableName SET @variable.toString = @variable Next I would like it to be able to accept any number of arguments. It will basically loop through all of the inputs and update the column with the name of the variable with the value of the variable - for example column "Name" would be updated with the value of @Name. I would like to basically have one stored procedure for updating and one for creating. However to do this I will need to be able to convert the actual name of a variable, not the value, to a string. Question 1: Is it possible to do this in T-SQL, and if so how? Question 2: Are there any major drawbacks to using something like this (like performance or CPU usage)? I know if a value is not valid then it will only prevent the update involving that variable and any subsequent ones, but all the data is validated in the vb.net code anyway so will always be valid on submitting to the database, and I will ensure that only variables where the column exists are able to be submitted. Many thanks in advance, Regards, Richard Clarke Edit: I know about using SQL strings and the risk of SQL injection attacks - I studied this a bit in my dissertation a few weeks ago. Basically the website uses an object oriented architecture. There are many classes - for example Product - which have many "Attributes" (I created my own class called Attribute, which has properties such as DataField, Name and Value where DataField is used to get or update data, Name is displayed on the administration frontend when creating or updating a Product and the Value, which may be displayed on the customer frontend, is set by the administrator. DataField is the field I will be using in the "UPDATE Blah SET @Field = @Value". I know this is probably confusing but its really complicated to explain - I have a really good understanding of the entire system in my head but I cant put it into words easily. Basically the structure is set up such that no user will be able to change the value of DataField or Name, but they can change Value. I think if I were to use dynamic parameterised SQL strings there will therefore be no risk of SQL injection attacks. I mean basically loop through all the attributes so that it ends up like: UPDATE Products SET [Name] = '@Name', Description = '@Description', Display = @Display Then loop through all the attributes again and add the parameter values - this will have the same effect as using stored procedures, right?? I dont mind adding to the page load time since this is mainly going to affect the administration frontend, and will marginly affect the customer frontend.

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• PHP - JSON Steam API query

  - by Hunter

  First time using "JSON" and I've just been working away at my dissertation and I'm integrating a few features from the steam API.. now I'm a little bit confused as to how to create arrays. function test_steamAPI() { $api = ('http://api.steampowered.com/ISteamUser/GetPlayerSummaries/v0002/?key='.get_Steam_api().'&steamids=76561197960435530'); $test = decode_url($api); var_dump($test['response']['players'][0]['personaname']['steamid']); } //Function to decode and return the data. function decode_url($url) { $decodeURL = $url; $data = file_get_contents($url); $data_output = json_decode($data, true); return $data_output; } So ea I've wrote a simple method to decode Json as I'll be doing a fair bit.. But just wondering the best way to print out arrays.. I can't for the life of me get it to print more than 1 element without it retunring an error e.g. Warning: Illegal string offset 'steamid' in /opt/lampp/htdocs/lan/lan-includes/scripts/class.steam.php on line 48 string(1) "R" So I can print one element, and if I add another it returns errors. EDIT -- Thanks for help, So this was my solution: function test_steamAPI() { $api = ('http://api.steampowered.com/ISteamUser/GetPlayerSummaries/v0002/?key='.get_Steam_api().'&steamids=76561197960435530,76561197960435530'); $data = decode_url($api); foreach($data ['response']['players'] as $player) { echo "Steam id:" . $player['steamid'] . "\n"; echo "Community visibility :" . $player['communityvisibilitystate'] . "\n"; echo "Player profile" . $player['profileurl'] ."\n"; } } //Function to decode and return the data. function decode_url($url) { $decodeURL = $url; $json = file_get_contents($decodeURL); $data_output = json_decode($json, true); return $data_output; } Worked this out by taking a look at the data.. and a couple json examples, this returns an array based on the Steam API URL (It works for multiple queries.... just FYI) and you can insert loops inside for items etc.. (if anyone searches for this).

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• Can I make a LaTeX macro 'return' a filename?

  - by drfrogsplat

  I'm writing my thesis/dissertation and since its an on-going work I don't always have the actual images ready for the figures I put into my document, but for various reasons want to automatically have it substitute a dummy figure in place when the included graphics file doesn't exist. E.g. I can do something like \includegraphics[width=8cm]{\chapdir/figures/fluxcapacitor} (where \chapdir is a macro for my 'current' chapter directory, e.g. \def\chapdir{./ch_timetravel} and if there's no ./ch_timetravel/figures/fluxcapacitor.jpg it'll insert ./commands/dummy.jpg instead. I've structured my macros (perhaps naïvely?) so that I have a macro (\figFileOrDummy) that determines the appropriate file to include by checking if the argument provided to it exists, so that I can call \includegraphics[properties]{\figFileOrDummy{\chapdir/figures/fluxcapacitor}}. Except I'm getting various errors depending on how I try to call this, which seem to suggest that I'm approaching the problem in a fundamentally flawed way as far as 'good LaTeX programming' goes. Here's the macro to check if the file exists (and 'return' either filename or the dummy filename): \newcommand{\figFileOrDummy}[1]{% % Figure base name (no extension) to be used if the file exists \def\fodname{#1}% \def\dummyfig{commands/dummy}% % Check if output is PS (.EPS) or PDF (.JPG/.PDF/.PNG/...) figures \ifx\pdfoutput\undefined% % EPS figures only \IfFileExists{\fodname.eps}{}{\def\fodname{\dummyfig}}% \else% % Check existence of various extensions: PDF, TIF, TIFF, JPG, JPEG, PNG, MPS \def\figtest{0}% flag below compared to this value \IfFileExists{\fodname.pdf}{\def\figfilenamefound{1}}{\def\figfilenamefound{0}}% \IfFileExists{\fodname.jpg}{\def\figfilenamefound{1}}{}% \IfFileExists{\fodname.png}{\def\figfilenamefound{1}}{}% % and so on... % If no files found matching the filename (flag is 0) then use the dummy figure \ifx\figfilenamefound\figtest% \def\fodname{\dummyfig}% \fi% \fi% % 'return' the filename \fodname% }% Alternatively, here's a much simpler version which seems to have similar problems: \newcommand{\figFileOrDummy}[1]{% \def\dummyfig{commands/dummy}% \dummyfig% } The \def commands seems to be processed after the expansion of the macro they're trying to define, so it ends up being \def {commands/dummy}... (note the space after \def) and obviously complains. Also it seems to treat the literal contents of the macro as the filename for \includegraphics, rather than resolving/expanding it first, so complains that the file '\def {commands/dummy}... .png' doesn't exist.. I've tried also doing something like \edef\figfilename{\figFileOrDummy{\chapdir/figures/fluxcapacitor}} to try to force it to make \figfilename hold just the value rather than the full macro, but I get an Undefined control sequence error complaining the variables I'm trying to \def in the \figFileOrDummy macro are undefined. So my question is either How do I make this macro expand properly?; or If this is the wrong way of structuring my macros, how should I actually structure such a macro, in order to be able to insert dummy/real figures automatically?; or Is there a package that already handles this type of thing nicely that I've overlooked? I feel like I'm missing something pretty fundamental here...

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• The Presentation Isn't Over Until It's Over

  - by Phil Factor

  The senior corporate dignitaries settled into their seats looking important in a blue-suited sort of way. The lights dimmed as I strode out in front to give my presentation.  I had ten vital minutes to make my pitch.  I was about to dazzle the top management of a large software company who were considering the purchase of my software product. I would present them with a dazzling synthesis of diagrams, graphs, followed by  a live demonstration of my software projected from my laptop.  My preparation had been meticulous: It had to be: A year’s hard work was at stake, so I’d prepared it to perfection.  I stood up and took them all in, with a gaze of sublime confidence. Then the laptop expired. There are several possible alternative plans of action when this happens     A. Stare at the smoking laptop vacuously, flapping ones mouth slowly up and down     B. Stand frozen like a statue, locked in indecision between fright and flight.     C. Run out of the room, weeping     D. Pretend that this was all planned     E. Abandon the presentation in favour of a stilted and tedious dissertation about the software     F. Shake your fist at the sky, and curse the sense of humour of your preferred deity I started for a few seconds on plan B, normally referred to as the ‘Rabbit in the headlamps of the car’ technique. Suddenly, a little voice inside my head spoke. It spoke the famous inane words of Yogi Berra; ‘The game isn't over until it's over.’ ‘Too right’, I thought. What to do? I ran through the alternatives A-F inclusive in my mind but none appealed to me. I was completely unprepared for this. Nowadays, longevity has since taught me more than I wanted to know about the wacky sense of humour of fate, and I would have taken two laptops. I hadn’t, but decided to do the presentation anyway as planned. I started out ignoring the dead laptop, but pretending, instead that it was still working. The audience looked startled. They were expecting plan B to be succeeded by plan C, I suspect. They weren’t used to denial on this scale. After my introductory talk, which didn’t require any visuals, I came to the diagram that described the application I’d written.  I’d taken ages over it and it was hot stuff. Well, it would have been had it been projected onto the screen. It wasn’t. Before I describe what happened then, I must explain that I have thespian tendencies.  My  triumph as Professor Higgins in My Fair Lady at the local operatic society is now long forgotten, but I remember at the time of my finest performance, the moment that, glancing up over the vast audience of  moist-eyed faces at the during the poignant  scene between Eliza and Higgins at the end, I  realised that I had a talent that one day could possibly  be harnessed for commercial use I just talked about the diagram as if it was there, but throwing in some extra description. The audience nodded helpfully when I’d done enough. Emboldened, I began a sort of mime, well, more of a ballet, to represent each slide as I came to it. Heaven knows I’d done my preparation and, in my mind’s eye, I could see every detail, but I had to somehow project the reality of that vision to the audience, much the same way any actor playing Macbeth should do the ghost of Banquo.  My desperation gave me a manic energy. If you’ve ever demonstrated a windows application entirely by mime, gesture and florid description, you’ll understand the scale of the challenge, but then I had nothing to lose. With a brief sentence of description here and there, and arms flailing whilst outlining the size and shape of  graphs and diagrams, I used the many tricks of mime, gesture and body-language  learned from playing Captain Hook, or the Sheriff of Nottingham in pantomime. I set out determinedly on my desperate venture. There wasn’t time to do anything but focus on the challenge of the task: the world around me narrowed down to ten faces and my presentation: ten souls who had to be hypnotized into seeing a Windows application:  one that was slick, well organized and functional I don’t remember the details. Eight minutes of my life are gone completely. I was a thespian berserker.  I know however that I followed the basic plan of building the presentation in a carefully controlled crescendo until the dazzling finale where the results were displayed on-screen.  ‘And here you see the results, neatly formatted and grouped carefully to enhance the significance of the figures, together with running trend-graphs!’ I waved a mime to signify an animated  window-opening, and looked up, in my first pause, to gaze defiantly  at the audience.  It was a sight I’ll never forget. Ten pairs of eyes were gazing in rapt attention at the imaginary window, and several pairs of eyes were glancing at the imaginary graphs and figures.  I hadn’t had an audience like that since my starring role in  Beauty and the Beast.  At that moment, I realized that my desperate ploy might work. I sat down, slightly winded, when my ten minutes were up.  For the first and last time in my life, the audience of a  ‘PowerPoint’ presentation burst into spontaneous applause. ‘Any questions?’ ‘Yes,  Have you got an agent?’ Yes, in case you’re wondering, I got the deal. They bought the software product from me there and then. However, it was a life-changing experience for me and I have never ever again trusted technology as part of a presentation.  Even if things can’t go wrong, they’ll go wrong and they’ll kill the flow of what you’re presenting.  if you can’t do something without the techno-props, then you shouldn’t do it.  The greatest lesson of all is that great presentations require preparation and  ‘stage-presence’ rather than fancy graphics. They’re a great supporting aid, but they should never dominate to the point that you’re lost without them.

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• Token replacement

  - by ClarkeyBoy

  Hey, I currently have a system on my website whereby I can put something like "[cfe]" anywhere in the site and, when the page is rendered, it will replace it with the root to the customer front end (same for "[afe]" and admin front end - so in the admin front end I can put "[cfe]/Default.aspx" to link to the homepage on the customer front end. This is in place as I have a development version of the site, then a test and a live version too. All 3 may have different roots to each section (for example the way the website is set up, the root to the admin front end in test is "/test/Administration/", but in live and development it is just "/Administration/"). Which version it is depends on the URL - all my development sites are in a folder called "development", whereas test is in a folder called "test" and any live urls do not contain either of these. There are also 3 different databases - one for each. All 3, obviously, require a different connection string. I also have a string replacement function in place which can change, for example, "[Product:Cards]" to point to the Cards catalogue page. Problem is that for this I go through all the products and do a replacement on "[Product:" & Product.Name() & "]". However I would like to take this further. I would like to pick up these custom strings when the page is rendered so it picks up "[Product:Cards]" and then goes off to find product "Cards" and replaces the string with a link to the Cards page, rather than looping through all the products and doing a replace just on the off chance that there are any replacements to make. One use for this, which I may start using in the future if I can figure out how to do this, is like on Wikipedia where you put the title of the page you want to point to, then a divider (think its a pipe from memory) then the link text. I would like to apply this to the above situation. This way broken links can also be picked up, and reported to admin (a major advantage as they can then locate them and remove the link or add the product / page that it refers to). I would like to take this to the stage where content of entire pages can be rearranged (kinda like web parts, but not as advanced as that). I mean like so you can put [layout type="3columnImageTopRight" image="imageurl"]Content here[/layout]. This will display, as specified, an image in the top right (with padding at the left and bottom) and 3 columns - maybe with the image spanning one or two columns). The imageurl can be specified as another token: maybe like [Image:imagename.gif] or something. This replaces it with the root to the image folder and then the specified filename. I have not really looked into how I am going to split the content into 3 columns yet, but this would be something to look at for my dissertation and then implement after my project deadline at least. Does anyone have any ideas or pointers which could help me with this? Also if this is not strictly token replacement then please point me to what it is, so I can further develop this. Thanks in advance, Regards, Richard Clarke

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• MSCC: Purpose and benefits of Version Control Systems (VCS)

  Unfortunately, there was no monthly meetup during May. Which means that it was even more important and interesting to go forward with a great topic for this month. Earlier this year I already spoke to Nayar Joolfoo about doing a presentation on version control systems (VCS), and he gladly agreed since then. It was just about finding the right date for the action. Furthermore, it was also a great coincidence that Avinash Meetoo announced on social media networks that Knowledge 7 is about to have a new training on "Effective git" - which correlates to a book title Avinash is currently working on - all the best with your approach on this and reach out to our MSCC craftsmen for recessions. Once again a big Thank you to Orange Ebene Accelerator on providing the venue for us, and the MSCC members involved on securing the time slot for our event. Unfortunately, it's kind of tough to get an early confirmation for our meetups these days. I'll keep you posted on that one as there are some interesting and exciting options coming up soon. Okay, let's talk about the meeting and version control systems again. As usual, I'm going to put my first impression of the meetup: "Absolutely great topic, questions and discussions on version control systems, like git or VSO. I was also highly pleased by the number of first timers and female IT geeks. Hopefully, we will be able to keep this trend for future get-togethers." And I really have to emphasise the amount of fresh blood coming to our gathering. Also, during the initial phase it was surprising to see that exactly those first-timers, most of them students at various campuses here on the island, had absolutely no idea about version control systems. More about further down... Reactions of other attendees If I counted correctly, we had a total of 17 attendees this month, and I'd like to give you feedback from some of them: "Inspiring. Helped me understand more about GIT." -- Sean on event comments "Joined the meetup today with literally no idea what is a version control system. I have several reasons why I should be starting to use VCS as from NOW in my projects. Thanks Nayar, Jochen and other participants :)" -- Yudish on event comments "Was present today and I'm very satisfied.I was not aware if there was a such tool like git available. Thanks to those who contributed for this meetup.It was great. Learned a lot from this meetup!!" -- Leonardo on event comments "Seriously, I can see how it’s going to ease my task and help me save time. Gone are the issues with files backups.  And since I’ll be doing my dissertation this year, using Git would help me a lot for my backups and I’m grateful to Nayar for the great explanation." -- Swan-Iyah on MSCC meetup : Version Controls Hopefully, I'll be able to get some other sources - personal blogs preferred - on our meeting. Geeks, thank you so much for those encouraging comments. It's really great to experience that we, all members of the MSCC, are doing the right thing to get more IT information out, and to help each other to improve and evolve in our professional careers. Our agenda of the day Honestly, we had a bumpy start... First, I was battling a little bit with the movable room divider in order to maximize the space. I mean, we had 24 RSVPs and usually there might additional people coming along. Then, for what ever reason, we were facing power outages - actually twice in short periods. Not too good for the projector after all, but hey it went smooth for the rest of the time being. And last but not least... our first speaker Nayar got stuck somewhere on the road. ;-) Anyway, not a real show-stopper and we used the time until Nayar's arrival to introduce ourselves a little bit. It is always important for me to get to know the "newbies" a little bit, and as a result we had lots of students of university - first year, second year and recent graduates - among them. Surprisingly, none of them was ever in contact with version control systems at all. I mean, this is a shocking discovery! Similar to the ability of touch-typing I'd say that being able to use (and master) any kind of version control system is compulsory in any job in the IT industry. Seriously, I'm wondering what is being taught during the classes on the campus. All of them have to work on semester assessments or final projects, even in small teams of 2-4 people. That's the perfect occasion to get started with VCS. Already in this phase, we had great input from more experienced VCS users, like Sean, Avinash and myself. git - a modern approach to VCS - Nayar What a tour! Nayar gave us the full round of git from start to finish, even touching some more advanced techniques. First, he started to explain about the importance of version control systems as an essential tool for software developers, even working alone on a project, and the ability to have a kind of "time machine" that allows you to inspect and revert to a previous version of source code at any time. Then he showed how easy it is to install git on an Ubuntu based system but also mentioned that git is literally available for any operating system, like Windows, Mac OS X and of course other Linux distributions. Next, he showed us how to set the initial configuration values of user name and email address which simplifies the daily usage of the git client while working with your repositories. Then he initialised and added a new repository for some local development of a blogging software. All commands were done using the command line interface (CLI) so that they can be repeated on any system as reference. The syntax and the procedure is always the same, and Nayar clearly mentioned this to the attendees. Now, having a git repository in place it was about time to work on some "important" changes on the blogging software - just for the sake of demonstrating the ease of use and power of git. One interesting question came very early: "How many commands do we have to learn? It looks quite difficult at the moment" - Well, rest assured that during daily development circles you will need less than 10 git commands on a regular base: git add, commit, push, pull, checkout, and merge And Nayar demo'd all of them. Much to the delight of everyone he also showed gitk which is the git repository browser. It's an UI tool to display changes in a repository or a selected set of commits. This includes visualizing the commit graph, showing information related to each commit, and the files in the trees of each revision. Using gitk to display and browse information of a local git repository And last but not least, we took advantage of the internet connectivity and reached out to various online portals offering git hosting for free. Nayar showed us how to push the local repository into a remote system on github. Showing the web-based git browser and history handling, and then also explained and demo'd on how to connect to existing online repositories in order to get access to either your own source code or other people's open source projects. Next to github, we also spoke about bitbucket and gitlab as potential online platforms for your projects. Have a look at the conditions and details about their free service packages and what you can get additionally as a paying customer. Usually, you already get a lot of services for up to five users for free but there might be other important aspects that might have an impact on your decision. Anyways, moving git-based repositories between systems is a piece of cake, and changing online platforms is possible at any stage of your development. Visual Studio Online (VSO) - Jochen Well, Nayar literally covered all elements of working with git during his session, including the use of external online platforms. So, what would be the advantage of talking about Visual Studio Online (VSO)? First of all, VSO is "just another" online platform for hosting and managing git repositories on remote systems, equivalent to github, bitbucket, or any other web site. At the moment (of writing), Microsoft also provides a free package of up to five users / developers on a git repository but there is more in that package. Of course, it is related to software development on the Windows systems and the bonds are tightened towards the use of Visual Studio but out of experience you are absolutely not restricted to that. Connecting a Linux or Mac OS X machine with a git client or an integrated development environment (IDE) like Eclipse or Xcode works as smooth as expected. So, why should one opt in for VSO? Well, one of the main aspects that I would like to mention here is that VSO integrates the Application Life Cycle Methodology (ALM) of Microsoft in their platform. Meaning that you get agile project management with Backlogs, Sprints, Burn-down charts as well as the ability to track tasks, bug reports and work items next to collaborative team chats. It's the whole package of agile development you'll get. And, something I mentioned briefly during the begin of our meeting, VSO gives you the possibility of an automated continuous integrated (CI) process which builds and can run tests of your source code after each commit of changes. Having a proper CI strategy is also part of the Clean Code Developer practices - on Level Green actually -, and not only simplifies your life as a software developer but also reduces the sources of potential errors. Seamless integration and automated deployment between Microsoft Azure Web Sites and git repository But my favourite feature is the seamless continuous deployment to Microsoft Azure. Especially, while working on web projects it's absolutely astounishing that as soon as you commit your chances it just takes a couple of seconds until your modifications are deployed and available on your Azure-hosted web sites. Upcoming Events and networking Due to the adjusted times, everybody was kind of hungry and we didn't follow up on networking or upcoming events - very unfortunate to my opinion and this will have an impact on future planning of our meetups. Because I rather would like to see more conversations during and at the end of our meetings than everyone just packing their laptops, bags and accessories and rush off to grab some food. I was hoping to get some information regarding this year's Code Challenge - supposedly to be organised during July? Maybe someone could leave a comment on that - but I couldn't get any updates. Well, I'll keep digging... In case that you would like to get more into git and how to use it effectively, please check out Knowledge 7's upcoming course on "Effective git". Thanks Avinash for your vital input into today's conversation and I'm looking forward to get a grip on your book title very soon. My resume of the day Do not work in IT without any kind of version control system! Seriously, without a VCS in place you're doing it wrong. It's like driving a car without seat belts attached or riding your bike without safety helmet. You don't do that! End of discussion. ;-) Nowadays, having access to free (as in cost) tools to install on your machine and numerous online platforms to host your source code for free for up to five users it's a no-brainer to get yourself familiar with VCS. Today's sessions gave a good overview on how to start using git and how to connect to various remote services like github or VSO.

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