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  • Join the Customer Experience Revolution

    - by Divya Malik
    By Suzy Meriwhether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle and enable businesses to attract more, retain more and sell more. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Most successful companies would say that they try to create a good customer experience and have already invested in the systems, people, and training to develop it. So what’s missing? Why is it so much more difficult to meet customer expectations every day, in every way? How can you learn more? Join Oracle for a Live Event: Customer Experience Online Forum Participate in the Customer Experience Online Forum to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, Marriott International, Nikon and other thought leaders to learn about the ROI of customer experience, what strategies leading brands use to win over customers, and how Oracle solutions can help you succeed in the Experience Revolution. I encourage you to register now for the half-day live event.

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  • Four Easy Ways to Save a Rocky CRM Relationship

    - by Divya Malik
     Today, I am pleased to introduce our guest blogger Luke Christianson. Luke is  an Application Sales rep based out of Minneapolis, MN.  You can find him on LinkedIn and follow him on Twitter. In any relationship, sooner or later, the excitement fades away.  The honeymoon period gives way to the old routines you had, before you committed to each other and you eventually begin doing things apart from one another.  I’m not talking about a marriage…  Well, I guess I am.Commitment to a CRM tool and building a deep and lasting relationship is not much different than the basics of a traditional love story.  After your controlled CRM pilot program, and maybe the National Sales Meeting where you couldn’t escape those three wonderful letters, CRM, you will soon find that if you haven’t designed an environment where it’s going to enable your reps to make more money, the relationship is doomed.   . If you’re currently in a dysfunctional CRM relationship, here are 4 simple tips to re-engaging users and getting that spark back. Shadow a Sales Rep:   Chances are you can find out exactly what is preventing your sales reps from using the application by simply watching how they go about their day.  Sales reps are driven by money, not by additional administrative duties.  Your system needs to be setup so that they can get the information they need quickly, facilitate making key updates and run their business out of one easy-to-use application.  Increase your sales team’s productivity by 5% automatically:    Cancel the weekly forecast calls with your reps and require them update their opportunities in CRM.  Something else that I’ve seen work extremely well, is when you do Monthly or Quarterly reviews, do not let your sales reps bring anything into the room with them; no spreadsheets, notebooks, or computers.  Everything they need to tell you should be able to be put into CRM and fully accessible by the Sales Manager at any time.  Tool time:      Make sure the tools that you have selected meet both your short-term goals and your long term goals.   You need tools that can adapt like your business does.  You probably can’t wait two months for an update to a picklist value or for the addition of a simple workflow rule.  Do you feel the tools that are in place can create the experience you want for your users? and finally, if all else fails... Keep It Simple, Stupid:     Do you really need to require 15 fields to create an Opportunity?  Do you need to clutter the interface with different reports that don’t add daily value?  Most CRM systems on the market today are flexible enough today that your admin could clean up most of the unnecessary interface ‘noise’ in a few hours.  If they're not, see #3. Every strong relationship can be tedious at times, you’ll fight and eventually make amends, you may even threaten to upgrade to a newer model…  But be patient and think about what you want to achieve and you’ll find a partner for life.

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  • Oracle is Child&rsquo;s Play&hellip;in NSW

    - by divya.malik
    A few weeks ago, my colleague Michael Seback posted a blog entry on Oracle’s acquisition of Haley.  We recently read  an interesting report from Down Under, and here was our press release on the  implementation of Oracle’s Policy automation software in New South Wales, which I thought I would share. We always love hearing about our software “at work”, and especially in the Public Sector- social services area, where it makes a big difference to people’s lives. Here were some of the reasons, why NSW chose Oracle software: “One of the things Oracle’s Policy Automation system is good at is allowing you take decision  trees and rules that are obviously written in English and code them up using very much a natural language approach,” said Holling (CIO for Human Services). “So it was quite a short process to translate the final set of rules that were written on paper into business rules that were actually embedded in the system.” “Another reason why we chose Oracle’s Automation tool is because with future versions of Siebel it comes very tightly integrated with that. It allows us to then to basically take the results of the Policy Automation survey and actually populate our client management system database with that information,” said Holling. As per Surend Dayal, North America VP, Oracle’s Policy automation has applications across a wide range of industries, including public sector—especially health and human services—also financial services, insurance, and even airline rewards programs. In other words, any business process that requires consistent, accurate decision-making where complex legislation and/or internal policies are involved. Click here to read more about Oracle and Haley.

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  • Two New CRM USER Communities just launched

    - by Divya Malik
    Here comes an announcement from Chris Gallen, from our Support Services team. For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and  Telesales  The Sales & Marketing community is open to discuss a wide range of topics from Oracle Sales, Sales Online, Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds, Sales Foundation, and Oracle Marketing. Some possible topics include Oracle Sales Implementations, TCA and DQM Integrations, Territory Management Setups and Definitions, Product Catalog Integrations, Sales Forecasting, Lead and Opportunity management, Sales Manager and Sales User responsibilities and Reports, Resource Management including Roles and Groups, Oracle Sales Personalizations, Concurrent Requests for Sales Reps and Sales Manager Dashboards, Integration with Quoting, Proposals, General Ledger, Advanced Product Catalog, CRM Resource Administration, etc. The Telesales community is available to discuss topics such as Customer/Org/Person/Party Relationships, TCA/DQM Integration, Lead and Opportunity Management, Universal Work Queue, Universal Search Features, Purchase Items/Product Integration, eBusiness Center Setup Issues, Interactions, Tasks and Notes Integrations, and Form Personalizations. How Can You Get Started? Here are the two ways to get engaged. A) Click here to access all our communities  OR B) My Oracle Support as follows: Log into My Oracle Support (Flash or Classic).                                                                                                                           Click the "Community" link at the top of the page. Click [Enter Here] on the following page. Select the community from the "My Communities" list on the top-left. Take advantage TODAY!

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  • Not Just What You Sell but Really How You Sell?

    - by divya.malik
    Sales 2.0 is changing the way customers get influenced and buy the products that they want to purchase. Engaging and listening to your customers and market  regularly is necessary, since they are engaging with other customers like themselves all the time, and online. Creating a consistent customer experience for your customers, across channels is more critical than ever. 2.0 and Social media as a channel need to become a part of your inbound and outbound sales strategy. Oracle has been investing in new capabilities to address the needs of this changing marketplace. Listen to  Mark Woollen, VP of CRM at Oracle discuss these new innovations that are changing the way companies and customer interact today, and the new strategies that will give you the lead in the marketplace. Here is an excerpt from his presentation (, which was featured on SellingPower.com.

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  • Error while taking Transaction log backup

    - by Divya Kapoor
    Hello, I have sceduled a Transaction log back up schedule. But the backup is not happening. The error in the logs is this: Transaction Log Backup.Subplan_1,Error,0,ARCOTDB1\ARCOT_DB_INST1,Transaction Log Backup.Subplan_1,(Job outcome),,The job failed. Unable to determine if the owner (ARCOT-DB1\Superuser) of job Transaction Log Backup.Subplan_1 has server access (reason: Could not obtain information about Windows NT group /user 'ARCOT-DB1\Superuser'<c/> error code 0x534. [SQLSTATE 42000] (Error 15404)) Please help!

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  • why cacti is showing empty graph.??.even if rrd file created..

    - by Divya mohan Singh
    hii, i have develop my own snmp service..and i want to plot a graph of an OID provided. so, i have create graph in cacti. -) Its is showing device up. -) It is creating rrd file.(RRDTool says OK). -) showing the graph but its empty. but when i check it say rrdtool fetch AVERAGE it showing me all the values nan only..the monitored OID is having value 47 and i have set min=0 and max=100 i am using cacti appliance by rpath http://www.rpath.org/ui/#/appliances?id=http://www.rpath.org/api/products/cacti-appliance still i can show value on graph.. where is the problem??can anyone plz tell me??

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  • Change only Revision number in AssemblyInfo.cs with msbuild FileUpdate task

    - by Divya mohan Singh
    I need to change only the revision number of an AssemblyInfo.cs file. The version number is in the format Major.Minor.Build.Revision e.g. 1.4.6.0. Currently I change the version with the FileUpdate task (from the MSBuild Community Tasks Project) and the following regex: <FileUpdate Files="@(AssemblyResult)" Regex='(\[\s*assembly:\s*AssemblyVersion\(\s*"[^\.]+\.[^\.]+)\.([^\.]+)(\.)([^\.]+)("\)\s*\])' ReplacementText='[assembly: AssemblyVersion("$(AssemblyMajorNumber).$(AssemblyMinorNumber).$(AssemblyBuildNumber).$(Revision)")]' /> Now I need to update only the revision number and leave major,minor and build unchanged. So, is there any task to do this? Or can it be done with a regex? What would be the regular expression then?

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  • Using PHP and cURL to login to indyarocks.com

    - by Divya
    I am new to cURL and don't know much about it. I basically want to login to my account on www.indyarocks.com through libcurl for PHP. I don't know what type of authentication it uses (I don't know how to find that out.). When I go to http://www.indyarocks.com, I get a login form which asks for my username and password. I put in my username and password and click login and everything is good. I tried to automate this using cURL. This is a snippet of my code. curl_setopt($curl_connection, CURLOPT_URL, "http://www.indyarocks.com/loginchk.php"); curl_setopt($curl_connection, CURLOPT_POST, 1); curl_setopt($curl_connection, CURLOPT_HTTPAUTH, CURLAUTH_ANY); curl_setopt($curl_connection, CURLOPT_USERPWD, $username.':'.$password); I looked at the source of the login page and found out the address of the page to which the username and password are sent (the action attribute of the form) which is "http://www.indyarocks.com/loginchk.php" and set it as the target url. When I run this, I get username or password is wrong error and the login fails. My username and password is correct. I don't know what the problem is. Can the password be encrypted? Can that be responsible for this failure? Please help me get around this problem. I'll be really thankful. Thanks in advance.

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  • The document.body.innerHTML.replace() replaces the url in the address bar.

    - by divya
    I am trying to make an extension as part of which i want certain words in the web pages to be highlighted. The document.body.innerHTML.replace() replaces the url in the address bar as well. So the moment this code gets exwecuted the page doesnt get loaded properly.. Is there a way around this problem? onPageLoad: function(aEvent) { var doc = aEvent.originalTarget; var str="the"; var regex; var regex = new RegExp(str, "g"); doc.body.innerHTML = doc.body.innerHTML.replace(regex,'<b>'+str+'</b>'); } The listener is registered as follows in a browser.xul overlay: window.addEventListener("load", function() { myExtension.init(); }, false); var myExtension = { init: function() { var appcontent = document.getElementById("appcontent"); // browser if(appcontent) appcontent.addEventListener("DOMContentLoaded", myExtension.onPageLoad, false); },

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  • Is it possible to have SNMP Agent without MIB’s support??

    - by Divya mohan Singh
    hii, i am working on SNMP from last few days,i have develope a small application(SNMP Agent) which * Run on 161 port. * Have a tree structured OID support. * Respond to all Get,GetNext,Set Pdu Request types. * Tested with some SNMP Managers(free available) by get and set the values of the OID's. BUT,now question is when i tried it with Cacti it will not respond anything,but detect windows snmp service..it just respond to the requests of the SNMP Managers. So,Is it mandatory to provide mib with SNMP Agent??.

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  • how to load image from server (url) to uitableview in Xcode

    - by Divya
    I need to load image from server(url) to UITableView. So i tired below code, but no use. UIImageView *img=[[UIImageView alloc]init]; img.frame=fr; img.image=[UIImage imageWithData:[NSData dataWithContentsOfURL:[NSURL URLWithString:countimg]]]; [cell.contentView addSubview:img]; Here countimg is NSMutableArray. countimg contains url of all images to load. But its not working, because its not a string variable. I don't know how to change NSMutuableArray to String. Anyone help me.

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  • Watch Indian TV Channels Live On Apple iPad and iPhone

    - by Kavitha
    After having your Apple iPad or iPhone with you, are you boring with your journey? Don’t worry now with the help of a small application called "YuppTV" you can watch Live Indian TV Channels free of cost on your journey. The Application can be directly downloaded from the App Store. On launching the application you will find a list of TV channels that are available for live streaming – few of popular channels available through the app are: India Tv, 9XM, ABN Andhra Jyothi, DD Vyas, eTV2, HMTV, Maa Tv Telugu, NewX, NTv, RK News, Sakshi TV etc. Just tap on any of the channel in the list to view live feed of the TV channel. Download YuppTV App From App Store This article titled,Watch Indian TV Channels Live On Apple iPad and iPhone, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • links for 2010-12-17

    - by Bob Rhubart
    Overview of Oracle Enterprise Manager Management Packs How does Oracle Enterprise Manager Grid Control do so much across so many different systems? Porus Homi Havewala has the answers.  (tags: oracle otn grid soa entarch) How to overcome cloud computing hurdles - Computerworld What does it take to go from 'we should move to the cloud' to a successful cloud computing strategy? This excerpt from Silver Clouds, Dark Linings offers advice on crossing cloud chasms and developing a successful roadmap. (tags: ping.fm) Security in OBIEE 11g, Part 2 Guest blogger Pravin Janardanam continues the discussion about OBIEE 11g Authorization and other Security aspects. (tags: oracle otn security businessintelligence obiee) Oracle Fusion Middleware Security: A Quick Note about Oracle Access Manager 11g and WebLogic "OAM 11g integrates with WebLogic using the very same components used to integrate OAM 10.1.4.3. Under most circumstances, that means using the OAM Identity Asserter...which asserts the OAM_REMOTE_USER header as the user principal in the JAAS subject." - Brian Eidelman (tags: WebLogic oracle) Comparison Between Cluster Multicast Messaging and Unicast Messaging Mode Weblogic wonders!!! "When servers are in a cluster, these member servers communicate with each other by sending heartbeats and indicating that they are alive. For this communication between the servers, either unicast or multicast messaging is used." -- Divya Duryea (tags: weblogic oracle) Ron Batra: Cloud Computing Series: IV: Database.com, ExaData on Demand and connecting the dots Oracle ACE Direct Ron Batra offers his assessment of recent rumblings in the Cloud. (tags: oracle otn oracleace cloud database)

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  • Handle CSliderCtl messages placed on a CDialogBar

    - by user173438
    VS2008, 32 Bit Win XP In a class derived from CFrameWnd, I have an object of CDialogBar that needs to have certain controls on it. Among these controls would be 2 sliders, whose event handling is to be done in CFrameWnd derived class. How shall I go about this? class CFrameWndCustom : public CFrameWnd { CDialogBar m_wndDialogBar; // the CDialogBar object. } In CFrameWnd derived class's OnCreateClient, I have created the DialogBar using the above object like: //Create the DialogBar if (!m_wndDialogBar.Create(this, IDD_DIALOGBAR_CONTROL, CBRS_BOTTOM, IDD_DIALOGBAR_CONTROL)) { TRACE("Warning: Couldn't create DialogBar Control!\n"); return FALSE; } Here, IDD_DIALOGBAR_CONTROL is a dialog resource with Style as Child. After this, I drag-dropped a CSliderCtrl on the IDD_DIALOGBAR_CONTROL in Resource View. Now, how/where should I handle the CSliderCtrl's events? There would be 2 such slider controls. I finally need the values of the sliders in CFrameWndCustom class. best regards, Divya

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