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  • What more a Business Service can do?

    - by Rajesh Sharma
    Business services can be accessed from outside the application via XAI inbound service, or from within the application via scripting, Java, or info zones. Below is an example to what you can do with a business service wrapping an info zone.   Generally, a business service is specific to a page service program which references a maintenance object, that means one business service = one service program = one maintenance object. There have been quite a few threads in the forum around this topic where the business service is misconstrued to perform services only on a single object, for e.g. only for CILCSVAP - SA Page Maintenance, CILCPRMP - Premise Page Maintenance, CILCACCP - Account Page Maintenance, etc.   So what do you do when you want to retrieve some "non-persistent" field or information associated with some object/entity? Consider few business requirements: ·         Retrieve all the field activities associated to an account. ·         Retrieve the last bill date for an account. ·         Retrieve next bill date for an account.   It can be as simple as described below, for this post, we'll use the first scenario - Retrieve all the field activities associated to an account. To achieve this we'll have to do the following:   Step 1: Define an info zone   (A basic Zone of type F1-DE-SINGLE - Info Data Explorer - Single SQL has been used; you can use F1-DE - Info Data Explorer - Multiple SQLs for more complex scenarios)   Parameter Description Value To Enter User Filter 1 F1 Initial Display Columns C1 C2 C3 SQL Condition F1 SQL Statement SELECT     FA_ID, FA_STATUS_FLG, CRE_DTTM FROM     CI_FA WHERE     SP_ID IN         (SELECT SP_ID         FROM CI_SA_SP         WHERE             SA_ID IN                 (SELECT SA_ID                  FROM CI_SA                  WHERE                     ACCT_ID = :F1)) Column 1 source=SQLCOL sqlcol=FA_ID Column 2 source=SQLCOL sqlcol=FA_STATUS_FLG Column 3 type=TIME source=SQLCOL sqlcol=CRE_DTTM order=DESC   Note: Zone code specified was 'CM_ACCTFA'   Step 2: Define a business service Create a business service linked to 'Service Name' FWLZDEXP - Data Explorer. Schema will look like this:   <schema> <zoneCd mapField="ZONE_CD" default="CM_ACCTFA"/>      <accountId mapField="F1_VALUE"/>      <rowCount mapField="ROW_CNT"/>      <result type="group">         <selectList type="list" mapList="DE">             <faId mapField="COL_VALUE">                 <row mapList="DE_VAL">                     <SEQNO is="1"/>                 </row>             </faId>              <status mapField="COL_VALUE">                 <row mapList="DE_VAL">                     <SEQNO is="2"/>                 </row>             </status>              <createdDateTime mapField="COL_VALUE">                 <row mapList="DE_VAL">                     <SEQNO is="3"/>                 </row>             </createdDateTime>         </selectList>     </result> </schema>      What's next? As mentioned above, you can invoke this business service from an outside application via XAI inbound service or call this business service from within a script.   Step 3: Create a XAI inbound service for above created business service         Step 4: Test the inbound service   Go to XAI Submission and test the newly created service   <RXS_AccountFA>       <accountId>5922116763</accountId> </RXS_AccountFA>  

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  • User-Defined Customer Events & their impact (FA Type Profile)

    - by Rajesh Sharma
    CC&B automatically creates field activities when a specific Customer Event takes place. This depends on the way you have setup your Field Activity Type Profiles, the templates within, and associated SP Condition(s) on the template. CC&B uses the service point type, its state and referenced customer event to determine which field activity type to generate.   Customer events available in the base product include: Cut for Non-payment (CNP) Disconnect Warning (DIWA) Reconnect for Payment (REPY) Reread (RERD) Stop Service (STOP) Start Service (STRT) Start/Stop (STSP)   Note the Field values/codes defined for each event.   CC&B comes with a flexibility to define new set of customer events. These can be defined in the Look Up - CUST_EVT_FLG. Values from the Look Up are used on the Field Activity Type Profile Template page.     So what's the use of having user-defined Customer Events? And how will the system detect such events in order to create field activity(s)?   Well, system can only detect such events when you reference a user-defined customer event on a Severance Event Type for an event type Create Field Activities.     This way you can create additional field activities of a specific field activity type for user-defined customer events.   One of our customers adopted this feature and created a user-defined customer event CNPW - Cut for Non-payment for Water Services. This event was then linked on a Field Activity Type Profile and referenced on a Severance Event - CUT FOR NON PAY-W. The associated Severance Process was configured to trigger a reconnection process if it was cancelled (done by defining a Post Cancel Algorithm). Whenever this Severance Event was executed, a specific type of Field Activity was generated for disconnection purposes. The Field Activity type was determined by the system from the Field Activity Type Profile referenced for the SP Type, SP's state and the referenced user-defined customer event. All was working well until the time when they realized that in spite of the Severance Process getting cancelled (when a payment was made); the Post Cancel Algorithm was not executed to start a Reconnection Severance Process for the purpose of generating a reconnection field activity and reconnecting the service.   Basically, the Post Cancel algorithm (if specified on a Severance Process Template) is triggered when a Severance Process gets cancelled because a credit transaction has affected/relieved a Service Agreement's debt.   So what exactly was happening? Now we come to actual question as to what is the impact in having a user-defined customer event.   System defined/base customer events are hard-coded across the entire system. There is an impact even if you remove any customer event entry from the Look Up. User-defined customer events are not recognized by the system anywhere else except in the severance process, as described above.   There are few programs which have routines to first validate the completion of disconnection field activities, which were raised as a result of customer event CNP - Cut for Non-payment in order to perform other associated actions. One such program is the Post Cancel Algorithm, referenced on a Severance Process Template, generally used to reconnect services which were disconnected from other Severance Event, specifically CNP - Cut for Non-Payment. Post cancel algorithm provided by the product - SEV POST CAN does the following (below is the algorithm's description):   This algorithm is called after a severance process has been cancelled (typically because the debt was paid and the SA is no longer eligible to be on the severance process). It checks to see if the process has a completed 'disconnect' event and, if so, starts a reconnect process using the Reconnect Severance Process Template defined in the parameter.    Notice the underlined text. This algorithm implicitly checks for Field Activities having completed status, which were generated from Severance Events as a result of CNP - Cut for Non-payment customer event.   Now if we look back to the customer's issue, we can relate that the Post Cancel algorithm was triggered, but was not able to find any 'Completed' CNP - Cut for Non-payment related field activity. And hence was not able to start a reconnection severance process. This was because a field activity was generated and completed for a customer event CNPW - Cut for Non-payment of Water Services instead.   To conclude, if you introduce new customer events that extend or simulate base customer events, the ones that are included in the base product, ensure that there is no other impact either direct or indirect to other business functions that the application has to offer.  

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  • BOEING, EA and UNDERWRITER LABS @ Oracle Open World 2012 General Session (GEN9504): Innovation Platform for Oracle Apps, including Oracle Fusion Applications

    - by Sanjeev Sharma
     What does it take to deliver social, mobile, cloud and business analytic      capabilities? Oracle Fusion Middleware is the leading innovation platform for today’s new    business  applications and the building-block of Oracle Fusion Applications.  Join Amit Zavery,  Vice President of Fusion Middleware Product Management discuss Oracle Fusion  Applications’ architecture and the strategy roadmap for Oracle Fusion Middleware. Underwriter Laboratories is the world’s leading provider of product safety and certification testing services.  To support its business growth from $1B to $5B in the next 5 years Underwriter Laboratories is undergoing a major business transformation. Underpinning Underwriter Laboratories's growth plans and associated business transformation is a major Datacenter Modernization effort to consolidate its existing Oracle Applications (E-Business Suite, Siebel CRM, BI etc.) and middleware components (Oracle SOA Suite, Oracle AIA etc.) on a standardized application platform. Underwriter Labs has identified Oracle Engineered Systems (Exalogic and Exadata) as the cornerstone of its Datacenter Modernization endeavor which will eventually support 10,000 employees, 87,000 manufactures and 600,000 catalog items.  Hear senior business leaders from Boeing, Electronic Arts and Underwriters  Laboratories discuss how their organizations are leveraging Oracle Fusion Middleware and  Oracle Applications to improve productivity, lower IT costs and lay a  foundation for business  innovation at the following general session at Oracle Open World 2012: Session:  GEN9504 - General Session: Innovation Platform for Oracle Apps, Including Oracle Fusion ApplicationsDate: Monday, 1 Oct, 2012Time: 10:45 am - 11:45 am (PST)Venue: Moscone West (3002 / 3004)

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  • Supertuxkart not able to start

    - by subeh.sharma
    Was working fine before i played around with NVIDIA drivers and ended up with this problem. I tried running it through the terminal and i see these messages: subsharm@subsharm-ThinkPad-T61:~$ supertuxkart Irrlicht Engine version 1.7.2 Linux 3.0.0-15-generic #25-Ubuntu SMP Mon Jan 2 17:44:42 UTC 2012 x86_64 [FileManager] Data files will be fetched from: '/usr/share/games/supertuxkart/' [IrrDriver] Creating NULL device Irrlicht Engine version 1.7.2 Linux 3.0.0-15-generic #25-Ubuntu SMP Mon Jan 2 17:44:42 UTC 2012 x86_64 [IrrDriver] Trying OpenGL rendering. [IrrDriver] Tring to create device with 32 bits Xlib: extension "GLX" missing on display ":0.0". [IrrDriver Temp Logger] Level 1: No GLX support available. OpenGL driver will not work. [IrrDriver Temp Logger] Level 2: Fatal error, could not get visual. Segmentation fault subsharm@subsharm-ThinkPad-T61:~$ sudo Xorg -configure [sudo] password for subsharm: Fatal server error: Server is already active for display 0 If this server is no longer running, remove /tmp/.X0-lock and start again.

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  • Limitations of User-Defined Customer Events (FA Type Profile)

    - by Rajesh Sharma
    CC&B automatically creates field activities when a specific Customer Event takes place. This depends on the way you have setup your Field Activity Type Profiles, the templates within, and associated SP Condition(s) on the template. CC&B uses the service point type, its state and referenced customer event to determine which field activity type to generate.   Customer events available in the base product include: Cut for Non-payment (CNP) Disconnect Warning (DIWA) Reconnect for Payment (REPY) Reread (RERD) Stop Service (STOP) Start Service (STRT) Start/Stop (STSP)   Note the Field values/codes defined for each event.   CC&B comes with a flexibility to define new set of customer events. These can be defined in the Look Up - CUST_EVT_FLG. Values from the Look Up are used on the Field Activity Type Profile Template page.     So what's the use of having user-defined Customer Events? And how will the system detect such events in order to create field activity(s)?   Well, system can only detect such events when you reference a user-defined customer event on a Severance Event Type for an event type Create Field Activities.     This way you can create additional field activities of a specific field activity type for user-defined customer events.   One of our customers adopted this feature and created a user-defined customer event CNPW - Cut for Non-payment for Water Services. This event was then linked on a Field Activity Type Profile and referenced on a Severance Event - CUT FOR NON PAY-W. The associated Severance Process was configured to trigger a reconnection process if it was cancelled (done by defining a Post Cancel Algorithm). Whenever this Severance Event was executed, a specific type of Field Activity was generated for disconnection purposes. The Field Activity type was determined by the system from the Field Activity Type Profile referenced for the SP Type, SP's state and the referenced user-defined customer event. All was working well until the time when they realized that in spite of the Severance Process getting cancelled (when a payment was made); the Post Cancel Algorithm was not executed to start a Reconnection Severance Process for the purpose of generating a reconnection field activity and reconnecting the service.   Basically, the Post Cancel algorithm (if specified on a Severance Process Template) is triggered when a Severance Process gets cancelled because a credit transaction has affected/relieved a Service Agreement's debt.   So what exactly was happening? Now we come to actual question as to what are limitations in having user-defined customer event.   System defined/base customer events are hard-coded across the entire system. There is an impact even if you remove any customer event entry from the Look Up. User-defined customer events are not recognized by the system anywhere else except in the severance process, as described above.   There are few programs which have routines to first validate the completion of disconnection field activities, which were raised as a result of customer event CNP - Cut for Non-payment in order to perform other associated actions. One such program is the Post Cancel Algorithm, referenced on a Severance Process Template, generally used to reconnect services which were disconnected from other Severance Event, specifically CNP - Cut for Non-Payment. Post cancel algorithm provided by the product - SEV POST CAN does the following (below is the algorithm's description):   This algorithm is called after a severance process has been cancelled (typically because the debt was paid and the SA is no longer eligible to be on the severance process). It checks to see if the process has a completed 'disconnect' event and, if so, starts a reconnect process using the Reconnect Severance Process Template defined in the parameter.    Notice the underlined text. This algorithm implicitly checks for Field Activities having completed status, which were generated from Severance Events as a result of CNP - Cut for Non-payment customer event.   Now if we look back to the customer's issue, we can relate that the Post Cancel algorithm was triggered, but was not able to find any 'Completed' CNP - Cut for Non-payment related field activity. And hence was not able to start a reconnection severance process. This was because a field activity was generated and completed for a customer event CNPW - Cut for Non-payment of Water Services instead.   To conclude, if you introduce new customer events, you should be aware that you don't extend or simulate base customer events, the ones that are included in the base product, as they are further used to provide/validate additional business functions.  

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  • Nagios suddenly stops working

    - by pankaj sharma
    I have configure passive checks on one my host system for this i am using nsca. it was running fine. suddenly host is showing down on the monitoring. but host was fine and running when i check the logs on the host showing [1347941895] Warning: Attempting to execute the command "/submit_check_result host.example.com 'Current Load' OK 'OK - load average: 0.69, 0.53, 0.42'" resulted in a return code of 127. Make sure the script or binary you are trying to execute actually exists... i restarted nagios services many times but still it is showing the same error. can anyone help me regarding this. thanks in advance..

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  • Gauging Maturity of your BPM Strategy - part 2 / 2

    - by Sanjeev Sharma
    In my earlier post I had discussed the essence of maturity assessment and the business imperative for doing the same in the context of BPM. In this post I will discuss Oracle’s BPM Maturity assessment methodology. Oracle’s BPM Maturity model comprises of the following components: Maturity – represents stages of evolution of your BPM capability with 0 being the lowest level and 5 being the highest level  Domain – represents multiple perspectives both technical and business oriented against which your BPM capability can be assessed Adoption – represents scale of BPM rollout starting at the project level to the enterprise level Note: Your BPM capability can be at different levels of maturity for the different domains. Oracle’s BPM assessment methodology measures the maturity of your BPM capability at the individual domain level as well as the aggregate level. The output of Oracle’s BPM assessment benefits you in two ways: Gap Analysis by comparing the “As-Is” BPM capability with the desired “To-Be” BPM capability along the various domains  (see Figure 1) Systematic Adoption by aligning evolution of BPM capability with its rollout in multiple phases (see Figure 2)

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  • How to design highly scalable web services in Java?

    - by Kshitiz Sharma
    I am creating some Web Services that would have 2000 concurrent users. The services are offered for free and are hence expected to get a large user base. In the future it may be required to scale up to 50,000 users. There are already a few other questions that address the issue like - Building highly scalable web services However my requirements differ from the question above. For example - My application does not have a user interface, so images, CSS, javascript are not an issue. It is in Java so suggestions like using HipHop to translate PHP to native code are useless. Hence I decided to ask my question separately. This is my project setup - Rest based Web services using Apache CXF Hibernate 3.0 (With relevant optimizations like lazy loading and custom HQL for tune up) Tomcat 6.0 MySql 5.5 My questions are - Are there alternatives to Mysql that offer better performance for what I'm trying to do? What are some general things to abide by in order to scale a Java based web application? I am thinking of putting my Application in two tomcat instances with httpd redirecting the request to appropriate tomcat on basis of load. Is this the right approach? Separate tomcat instances can help but then database becomes the bottleneck since both applications access the same database? I am a programmer not a Db Admin, how difficult would it be to cluster a Mysql database (or, to cluster whatever database offered as an alternative to 1)? How effective are caching solutions like EHCache? Any other general best practices? Some clarifications - Could you partition the data? Yes we could but we're trying to avoid it. We need to run a lot of data mining algorithms and the design would evolve over time so we can't be sure what lines of partition should be there.

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  • Turning laptop into WAP using netgear WNA1100? (stuck at hostapd)

    - by Vivek Sharma
    I have a Netgear WNA1100 usb wifi adapter. I have installed Atheros driver from Forum Details (btw name of the file is ath9k_htc-installer.1.0.1-maverick-fixed.deb). I wish to make a setup like connectify(windows) on ubuntu, so that I can connect my phone wirelessly to my laptop via Netgear WNA1100 (behaving as AP) and eventually use internet via my wired lan. I have installed the above mentioned driver, hostapd and hostap-utils. Following is my hostapd.conf file. ssid=vks interface=wlan1 # The interface name of the card driver=ath9k_htc # The card driver macaddr_acl=0 accept_mac_file=/etc/hostapd.accept deny_mac_file=/etc/hostapd.deny ieee80211x=1 # Use 802.1X authentication auth_algs=1 ignore_broadcast_ssid=0 wpa=2 wpa_passphrase=88888888 wpa_key_mgmt=WPA-PSK wpa_pairwise=TKIP rsn_pairwise=CCMP When i run sudo hostapd /etc/hostapd/hostapd.conf I get an error invalid/unknown driver 'ath9k_htc # The card driver I think the driver is installed fine, as i can see the blue led blinking on the netgear adapter, which was not blinking earlier. Can someone please guide me how to achieve this setup? I will appreciate an example hostapd.conf file with a simple wpa_psk security setup. Please be detailed and descriptive with commands. How to run and end it. Following is output from lsmod, i have only pasted the entries which had ath and ath related info. Which driver shall i use. Module Size Used by ath9k_htc 42903 0 ath9k_common 2563 1 ath9k_htc ath9k_hw 285176 2 ath9k_htc,ath9k_common ath 13001 2 ath9k_htc,ath9k_hw cfg80211 139811 3 ath9k_htc,mac80211,ath compat 4020 1 cfg80211 led_class 2633 3 ath9k_htc,thinkpad_acpi,sdhci Thanks.

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  • BPM in Retail Industry

    - by Sanjeev Sharma
    The following series of blog posts discuss common BPM use-cases in the Retail industry: Retail 2.0 represents the transformation in the retail industry triggered by the accelerated shift towards online and mobile technologies and social shopping paradigms. Never before has the consumer been of more importance or should i say in greater control, especially so due to the shrinking information asymmetry between merchants and consumers that has tilted the balance of power in the latter’s favor. For details, click Customer Experience Management for Retail 2.0 - part 1 / 2 Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning. For details, click Customer Experience Management for Retail 2.0 - part 2 / 2 ARTS Retail Reference Model (Coming Soon!)

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  • Will knowing just Magento ruin my career?

    - by Devendra Sharma
    Hello everyone, I have some career doubts and need your kind advise. I have just started my career in PHP. A company is offering a job to me as Magento developer, but the condition is that i have to stay with the company for atleast one year. This company just works on Magento. I doubt, that after a year, I would be knowing just Magento and nothing else in php. Please guide me that should i join the company or not.

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  • Making dummy applications while not involved in LIVE work [closed]

    - by Ratan Sharma
    I know this is subjective but I am looking for some real time helpful points/advice here, which will be helpful for some to get motivated. In our company so many people are on bench(not assigned with real time work) and they do not want to experiment things by their own. What would be a good motivation for them to keep their learning spirit? I personally feel that one can learn and give more effort in live client work than regular practicing things and making dummies. Am I right here or it is just my thinking only?

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  • How to Change System Application Pages (Like AccessDenied.aspx, Signout.aspx etc)

    - by Jayant Sharma
    An advantage of SharePoint 2010 over SharePoint 2007 is, we can programatically change the URL of System Application Pages. For Example, It was not very easy to change the URL of AccessDenied.aspx page in SharePoint 2007 but in SharePoint 2010 we can easily change the URL with just few lines of code. For this purpose we have two methods available: GetMappedPage UpdateMappedPage: returns true if the custom application page is successfully mapped; otherwise, false. You can override following pages. Member name Description None AccessDenied Specifies AccessDenied.aspx. Confirmation Specifies Confirmation.aspx. Error Specifies Error.aspx. Login Specifies Login.aspx. RequestAccess Specifies ReqAcc.aspx. Signout Specifies SignOut.aspx. WebDeleted Specifies WebDeleted.aspx. ( http://msdn.microsoft.com/en-us/library/microsoft.sharepoint.administration.spwebapplication.spcustompage.aspx ) So now Its time to implementation, using (SPSite site = new SPSite(http://testserver01)) {   //Get a reference to the web application.   SPWebApplication webApp = site.WebApplication;   webApp.UpdateMappedPage(SPWebApplication.SPCustomPage.AccessDenied, "/_layouts/customPages/CustomAccessDenied.aspx");   webApp.Update(); } Similarly, you can use  SPCustomPage.Confirmation, SPCustomPage.Error, SPCustomPage.Login, SPCustomPage.RequestAccess, SPCustomPage.Signout and SPCustomPage.WebDeleted to override these pages. To  reset the mapping, set the Target value to Null like webApp.UpdateMappedPage(SPWebApplication.SPCustomPage.AccessDenied, null);webApp.Update();One restricted to location in the /_layouts folder. When updating the mapped page, the URL has to start with “/_layouts/”. Ref: http://msdn.microsoft.com/en-us/library/gg512103.aspx#bk_spcustapp http://msdn.microsoft.com/en-us/library/microsoft.sharepoint.administration.spwebapplication.updatemappedpage.aspx

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  • How to set the monitor to its native resolution when xrandr approach isn't working?

    - by Krishna Kant Sharma
    I am trying to setup my Samsung syncmaster B2030 monitor in ubuntu 12.04. It's native resolution is 1600x900 which I am not getting in ubuntu and which I am trying to get. I tried using xrandr approach provided in these urls: 1) http://www.ubuntugeek.com/how-change-display-resolution-settings-using-xrandr.html 2) How to set the monitor to its native resolution which is not listed in the resolutions list? S1) I used cvt 1600 900 60 to get the modeline. Output was: # 1600x900 59.95 Hz (CVT 1.44M9) hsync: 55.99 kHz; pclk: 118.25 MHz Modeline "1600x900_60.00" 118.25 1600 1696 1856 2112 900 903 908 934 -hsync +vsync S2) I then used xrandr and output was: Screen 0: minimum 8 x 8, current 1152 x 864, maximum 8192 x 8192 DVI-I-0 disconnected (normal left inverted right x axis y axis) VGA-0 connected 1152x864+0+0 (normal left inverted right x axis y axis) 0mm x 0mm 1024x768 60.0 + 1360x768 60.0 59.8 1152x864 60.0* 800x600 72.2 60.3 56.2 680x384 119.9 119.6 640x480 59.9 512x384 120.0 400x300 144.4 320x240 120.1 DVI-I-1 disconnected (normal left inverted right x axis y axis) HDMI-0 disconnected (normal left inverted right x axis y axis) which gave me "VGA-0". S3) Then I used xrandr --newmode "1600x900_60.00" 118.25 1600 1696 1856 2112 900 903 908 934 -hsync +vsync But instead of adding the modeline it just threw an error: X Error of failed request: BadName (named color or font does not exist) Major opcode of failed request: 153 (RANDR) Minor opcode of failed request: 16 (RRCreateMode) Serial number of failed request: 29 Current serial number in output stream: 29 My system details: 1) ubuntu 12.04 LTS 2) Graphic card: GeForce 9400 GT/PCIe/SSE2 (driver is successfully installed. I am checking it in System Settings Details. And it's showing that driver is installed and its "GeForce 9400 GT/PCIe/SSE2") 3) Monitor: Samsung syncmaster B2030 4) Resolutions I am getting: 800x600 1024x768 1152x864 (I am currently using this one) 1360x768 (this one isn't working properly) Does anyone know what I can do? Thanks in advance. UPDATE (1): Today I tried it again. And adding a modeline (using --newmode) worked. But when I used --addmode by: xrandr --addmode VGA-0 1600x900_60.00 It gave this error: X Error of failed request: BadMatch (invalid parameter attributes) Major opcode of failed request: 153 (RANDR) Minor opcode of failed request: 18 (RRAddOutputMode) Serial number of failed request: 29 Current serial number in output stream: 30

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  • Game Development In C Only. Is it possible?

    - by Ishan Sharma
    I am a first year college student in India and want to make a small game as a this semester project. I am quite good at C and am learning it rapidly but I wanted to ask if developing a game entirely in C(no C++ or C#m I'd love to use these but for college projects, we have strict requirements of using only C). What I am looking for is a simple top view driving game. It won't have anything fancy and even the visual things will be powered by simple characters. For example, user controlled car can be represented by ¦ and edges of road by series of |'s. What do you think?

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  • Gauging Maturity of your BPM Strategy - part 1 / 2

    - by Sanjeev Sharma
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} In this post I will discuss the essence of maturity assessment and the business imperative for doing the same in the context of BPM. Social psychology purports that an individual progresses from being a beginner to an expert in a given activity or task along four stages of self-awareness: Unconscious Incompetence where the individual does not understand or know how to do something and does not necessarily recognize the deficit and may even deny the usefulness of the skill. Conscious Incompetence where the individual recognizes the deficit, as well as the value of a new skill in addressing the deficit. Conscious Competence where the individual understands or knows how to do something but demonstrating the skill requires explicit concentration. Unconscious Competence where the individual has had so much practice with a skill that it has become "second nature" and serves as a basis of developing other complementary skills. We can extend the above thinking to an organization as a whole by measuring an organization’s level of competence in a specific area or capability, as an aggregate of the competence levels of individuals it is comprised of. After all organizations too like individuals, evolve through experience, develop “memory” and capabilities that are shaped through a constant cycle of learning, un-learning and re-learning. Hence the key to organizational success lies in developing these capabilities to enable execution of its strategy in-line with the external environment i.e. demand, competition, economy etc. However developing a capability merits establishing a base line in order to Assess the magnitude of improvement from past investments Identify gaps and short-comings Prioritize future investments in the right areas A maturity assessment is essentially an organizational self-awareness check that is aimed at depicting the “as-is” snapshot of an existing capability in-order to guide future investments to develop that capability in-line with business goals. This effectively is the essence of a maturity Organizational capabilities stem through its architecture, routines, culture and intellectual resources that are implicitly and explicitly embedded in its business processes. Given that business processes underpin realization of organizational capabilities, is what has prompted business transformation and process management efforts. Thus, the BPM capability of an organization needs to be measured on an on-going basis to ensure delivery of its planned benefits. In my next post I will describe Oracle’s BPM Maturity assessment methodology.

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  • Harnessing Business Events for Predictive Decision Making - part 1 / 3

    - by Sanjeev Sharma
    Businesses have long relied on data mining to elicit patterns and forecast future demand and supply trends. Improvements in computing hardware, specifically storage and compute capacity, have significantly enhanced the ability to store and analyze mountains of data in ever shrinking time-frames. Nevertheless, the reality is that data growth is outpacing storage capacity by a factor of two and computing power is still very much bounded by Moore's Law, doubling only every 18 months.Faced with this data explosion, businesses are exploring means to develop human brain-like capabilities in their decision systems (including BI and Analytics) to make sense of the data storm, in other words business events, in real-time and respond pro-actively rather than re-actively. It is more like having a little bit of the right information just a little bit before hand than having all of the right information after the fact. To appreciate this thought better let's first understand the workings of the human brain.Neuroscience research has revealed that the human brain is predictive in nature and that talent is nothing more than exceptional predictive ability. The cerebral-cortex, part of the human brain responsible for cognition, thought, language etc., comprises of five layers. The lowest layer in the hierarchy is responsible for sensory perception i.e. discrete, detail-oriented tasks whereas each of the above layers increasingly focused on assembling higher-order conceptual models. Information flows both up and down the layered memory hierarchy. This allows the conceptual mental-models to be refined over-time through experience and repetition. Secondly, and more importantly, the top-layers are able to prime the lower layers to anticipate certain events based on the existing mental-models thereby giving the brain a predictive ability. In a way the human brain develops a "memory of the future", some sort of an anticipatory thinking which let's it predict based on occurrence of events in real-time. A higher order of predictive ability stems from being able to recognize the lack of certain events. For instance, it is one thing to recognize the beats in a music track and another to detect beats that were missed, which involves a higher order predictive ability.Existing decision systems analyze historical data to identify patterns and use statistical forecasting techniques to drive planning. They are similar to the human-brain in that they employ business rules very much like mental-models to chunk and classify information. However unlike the human brain existing decision systems are unable to evolve these rules automatically (AI still best suited for highly specific tasks) and  predict the future based on real-time business events. Mistake me not,  existing decision systems remain vital to driving long-term and broader business planning. For instance, a telco will still rely on BI and Analytics software to plan promotions and optimize inventory but tap into business events enabled predictive insight to identify specifically which customers are likely to churn and engage with them pro-actively. In the next post, i will depict the technology components that enable businesses to harness real-time events and drive predictive decision making.

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  • Advanced PHP book [closed]

    - by Aaditi Sharma
    I've gone and stumbled across a lot of recommendations for PHP books, including on SO, however could not find a reasonable & convincible answer for this. Is there a really good advanced book for PHP. Background: I've done almost 8 months in PHP. I know the basics. I go through php.net very often. I've played around with Codeigniter, amongst other frameworks. I've been doing JavaScript for almost 2 years, and specifically thank Douglas Crockford for this, I completely changed the way I code JavaScript. I spend a lot of time travelling, and would love to read a book about PHP, that includes the awesome parts and even when something doesn't quite work in PHP. (As a note a lot of previous answers on SO and programmers give varied results.) I have to place an order through a library which has it's limitations. One book that some of experienced PHP programmers could recommend would be helpful. I have gone through http://stackoverflow.com/questions/1711/what-is-the-single-most-influential-book-every-programmer-should-read and http://stackoverflow.com/questions/194812/list-of-freely-available-programming-books, which do NOT have books related to PHP.

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  • Connectify like functionality on Ubuntu running on T61 - wifi 4965 AGN

    - by Vivek Sharma
    I would like to use my laptop as an Access point, so that i can connect my phones through Wifi. I have done this my office laptop T410. I am having T61 with wifi module 4965. Connectify on windows does not support it. I am following -- https://help.ubuntu.com/community/WifiDocs/WirelessAccessPoint to make achieve WAP capability on my T61 running ubuntu 10.10. The link says something about "master mode", how do i put my T61 wifi-inter4965 in master mode. Can i install madwifi or atheros drivers on it. I am using galaxy S froyo, and it does not support Ad-hoc network. Has anyone tired to achieve this.

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  • Webcast: Redefining the CRM and E-Commerce Experience with Oracle Exalogic

    - by Sanjeev Sharma
    Have your CRM applications been growing in cost and complexity? Do your customers want to reach you through more channels than ever? Does your business need to handle peak sales and customer service demand, but your IT budget only covers current needs? Learn how Oracle Exalogic combines Oracle hardware and software to achieve breakthrough performance and scalability, and how real Oracle customers are simplifying the deployment and management of their CRM applications. Register for the webcast here.

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  • Oracle Exalogic Customer Momentum @ OOW'12

    - by Sanjeev Sharma
    [Adapted from here]  At Oracle Open World 2012, i sat down with some of the Oracle Exalogic early adopters  to discuss the business benefits these businesses were realizing by embracing the engineered systems approach to data-center modernization and application consolidation. Below is an overview of the 4 businesses that won the Oracle Fusion Middleware Innovation Award for Oracle Exalogic this year. Company: Netshoes About: Leading online retailer of sporting goods in Latin America.Challenges: Rapid business growth resulted in frequent outages and poor response-time of online store-front Conventional ad-hoc approach to horizontal scaling resulted in high CAPEX and OPEX Poor performance and unavailability of online store-front resulted in revenue loss from purchase abandonment Solution: Consolidated ATG Commerce and Oracle WebLogic running on Oracle Exalogic.Business Impact:Reduced abandonment rates resulting in a two-digit increase in online conversion rates translating directly into revenue up-liftCompany: ClaroAbout: Leading communications services provider in Latin America.Challenges: Support business growth over the next 3  - 5 years while maximizing re-use of existing middleware and application investments with minimal effort and risk Solution: Consolidated Oracle Fusion Middleware components (Oracle WebLogic, Oracle SOA Suite, Oracle Tuxedo) and JAVA applications onto Oracle Exalogic and Oracle Exadata. Business Impact:Improved partner SLA’s 7x while improving throughput 5X and response-time 35x for  JAVA applicationsCompany: ULAbout: Leading safety testing and certification organization in the world.Challenges: Transition from being a non-profit to a profit oriented enterprise and grow from a $1B to $5B in annual revenues in the next 5 years Undertake a massive business transformation by aligning change strategy with execution Solution: Consolidated Oracle Applications (E-Business Suite, Siebel, BI, Hyperion) and Oracle Fusion Middleware (AIA, SOA Suite) on Oracle Exalogic and Oracle ExadataBusiness Impact:Reduced financial and operating risk in re-architecting IT services to support new business capabilities supporting 87,000 manufacturersCompany: Ingersoll RandAbout: Leading manufacturer of industrial, climate, residential and security solutions.Challenges: Business continuity risks due to complexity in enforcing consistent operational and financial controls; Re-active business decisions reduced ability to offer differentiation and compete Solution: Consolidated Oracle E-business Suite on Oracle Exalogic and Oracle ExadataBusiness Impact:Service differentiation with faster order provisioning and a shorter lead-to-cash cycle translating into higher customer satisfaction and quicker cash-conversionCheck out the winners of the Oracle Fusion Middleware Innovation awards in other categories here.

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  • Can Ubuntu Unity be made as snappy as Xubuntu?

    - by subeh.sharma
    I am fan of Xubuntu just because of its snappiness. Now i know that it is based on light-weight XFCE which is the secret for this snappiness but I am just wondering if something could be done on Unity to bring it, say, close to that snappiness? I have not installed NVIDIA's driver as I have never seen any improvements on Ubuntu. Would love to hear views on this in case somebody have been able to tweak some settings.

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  • ARTS Reference Model for Retail

    - by Sanjeev Sharma
    Consider a hypothetical scenario where you have been tasked to set up retail operations for a electronic goods or daily consumables or a luxury brand etc. It is very likely you will be faced with the following questions: What are the essential business capabilities that you must have in place?  What are the essential business activities under-pinning each of the business capabilities, identified in Step 1? What are the set of steps that you need to perform to execute each of the business activities, identified in Step 2? Answers to the above will drive your investments in software and hardware to enable the core retail operations. More importantly, the choices you make in responding to the above questions will several implications in the short-run and in the long-run. In the short-term, you will incur the time and cost of defining your technology requirements, procuring the software/hardware components and getting them up and running. In the long-term, as you grow in operations organically or through M&A, partnerships and franchiser business models  you will invariably need to make more technology investments to manage the greater complexity (scale and scope) of business operations.  "As new software applications, such as time & attendance, labor scheduling, and POS transactions, just to mention a few, are introduced into the store environment, it takes a disproportionate amount of time and effort to integrate them with existing store applications. These integration projects can add up to 50 percent to the time needed to implement a new software application and contribute significantly to the cost of the overall project, particularly if a systems integrator is called in. This has been the reality that all retailers have had to live with over the last two decades. The effect of the environment has not only been to increase costs, but also to limit retailers' ability to implement change and the speed with which they can do so." (excerpt taken from here) Now, one would think a lot of retailers would have already gone through the pain of finding answers to these questions, so why re-invent the wheel? Precisely so, a major effort began almost 17 years ago in the retail industry to make it less expensive and less difficult to deploy new technology in stores and at the retail enterprise level. This effort is called the Association for Retail Technology Standards (ARTS). Without standards such as those defined by ARTS, you would very likely end up experiencing the following: Increased Time and Cost due to resource wastage arising from re-inventing the wheel i.e. re-creating vanilla processes from scratch, and incurring, otherwise avoidable, mistakes and errors by ignoring experience of others Sub-optimal Process Efficiency due to narrow, isolated view of processes thereby ignoring process inter-dependencies i.e. optimizing parts but not the whole, and resulting in lack of transparency and inter-departmental finger-pointing Embracing ARTS standards as a blue-print for establishing or managing or streamlining your retail operations can benefit you in the following ways: Improved Time-to-Market from parity with industry best-practice processes e.g. ARTS, thus avoiding “reinventing the wheel” for common retail processes and focusing more on customizing processes for differentiations, and lowering integration complexity and risk with a standardized vocabulary for exchange between internal and external i.e. partner systems Lower Operating Costs by embracing the ARTS enterprise-wide process reference model for developing and streamlining retail operations holistically instead of a narrow, silo-ed view, and  procuring IT systems in compliance with ARTS thus avoiding IT budget marginalization While parity with industry standards such as ARTS business process model by itself does not create a differentiation, it does however provide a higher starting point for bridging the strategy-execution gap in setting up and improving retail operations.

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  • Managing Operational Risk of Financial Services Processes – part 2/2

    - by Sanjeev Sharma
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} In my earlier blog post, I had described the factors that lead to compliance complexity of financial services processes. In this post, I will outline the business implications of the increasing process compliance complexity and the specific role of BPM in addressing the operational risk reduction objectives of regulatory compliance. First, let’s look at the business implications of increasing complexity of process compliance for financial institutions: · Increased time and cost of compliance due to duplication of effort in conforming to regulatory requirements due to process changes driven by evolving regulatory mandates, shifting business priorities or internal/external audit requirements · Delays in audit reporting due to quality issues in reconciling non-standard process KPIs and integrity concerns arising from the need to rely on multiple data sources for a given process Next, let’s consider some approaches to managing the operational risk of business processes. Financial institutions considering reducing operational risk of their processes, generally speaking, have two choices: · Rip-and-replace existing applications with new off-the shelf applications. · Extend capabilities of existing applications by modeling their data and process interactions, with other applications or user-channels, outside of the application boundary using BPM. The benefit of the first approach is that compliance with new regulatory requirements would be embedded within the boundaries of these applications. However pre-built compliance of any packaged application or custom-built application should not be mistaken as a one-shot fix for future compliance needs. The reason is that business needs and regulatory requirements inevitably out grow end-to-end capabilities of even the most comprehensive packaged or custom-built business application. Thus, processes that originally resided within the application will eventually spill outside the application boundary. It is precisely at such hand-offs between applications or between overlaying processes where vulnerabilities arise to unknown and accidental faults that potentially result in errors and lead to partial or total failure. The gist of the above argument is that processes which reside outside application boundaries, in other words, span multiple applications constitute a latent operational risk that spans the end-to-end value chain. For instance, distortion of data flowing from an account-opening application to a credit-rating system if left un-checked renders compliance with “KYC” policies void even when the “KYC” checklist was enforced at the time of data capture by the account-opening application. Oracle Business Process Management is enabling financial institutions to lower operational risk of such process ”gaps” for Financial Services processes including “Customer On-boarding”, “Quote-to-Contract”, “Deposit/Loan Origination”, “Trade Exceptions”, “Interest Claim Tracking” etc.. If you are faced with a similar challenge and need any guidance on the same feel free to drop me a note.

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  • What are the advantages of myBatis over Hibernate?

    - by Kshitiz Sharma
    This question originates from a comment I received on one of my questions - I'd rather drop hibernate in favor of mybatis instead of jdbc I've done some research on my own and understand the basic concept. But some insights can only be gained through actual experience. What are the advantages of myBatis that would make it worth learning a new framework? In what case would you avoid using it?

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