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  • Siebel CRM 8.1.1 Solutions

    Listen to George Jacob, Group Vice President, CRM Applications, discuss the new release of Siebel CRM 8.1.1. By empowering end customers and creating a consistent, engaging service experience, businesses are leveraging Siebel CRM 8.1.1 to garner high customer loyalty levels and improve business profitability in this tough economic environment. Tune in today!

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  • ?Siebel CRM??ipad??????????

    - by junko.ishikawa
    ????????CRM?????????Siebel CRM??ipad?????????? ????????? ?REST API????ipad??????????????????????????REST API???iPhone SDK??????Siebel CRM?ipad?????-????????????????? ???????????????????? ????????????????????????????????????????? ???????????????????????????????????????????? ???????????????????

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  • ???????????????????Siebel CRM Public Sector 8.2????????

    - by junko.ishikawa
    ?????????????????????????????????????Siebel CRM Public Sector 8.2?????????????????????????????? ??????????????????????????????????????????????????e-Japan???????????????????????????????????????????? ?Siebel CRM Public Sector 8.2??????????????????????????????????????????????????????????????????????????????????????????????????????????????????

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  • What does Siebel Error SBL-BPR-00176 mean?

    - by braveterry
    My webapp talks to Siebel just fine in one test environment, but in another we are getting the following error message: <Exception> <Major No.>256</Major No.> <Minor No.>6750384</Minor No.> <Message> The workflow/task engine cannot determine a next step while executing process definition 'Dynamic Pricing Procedure'. The last step that it executed was 'Start'.(SBL-BPR-00176) </Message> <DetailedMessage>Unknown<DetailedMessage> </Exception> Any idea about what the error message means and what we might do to get around it?

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  • Oracle Fusion Middleware-the best middleware for Siebel

    - by divya.malik
    With many choices available for Siebel customers today, selecting the right solutions to deliver the most value out of your applications  is challenging. What is Oracle Fusion Middleware? Oracle Fusion Middleware is a suite of products that Oracle offers to customers. It is a modern middleware foundation for building applications. It is certified with all of the Oracle Applications families, and it is also the foundation of Fusion Applications. There are a number of different components to Fusion Middleware. Some of the most important are: the SOA suite which provides the integration infrastructure to allow different applications to connect to each other. There is a Business Intelligence toolset that enables allows you to get biz intelligence out of the applications, there is a portal that allows you to build a  UI on top of different applications. Content management to manage invoices and other unstructured data that goes into the application and finally an identity management system to lower costs  of running your applications. So four ways to think about Oracle Fusion Middleware are: Use Fusion Middleware to connect and integrate different applications Use it to get business intelligence and insight out of the application Use it to customize or extend applications and build a composite applications user interface Use it to lower the cost of managing your applications Why Fusion Middleware? Fusion middleware is standards based, gives you a very open architecture that enables you to extend your apps to other systems, every piece of Fusion Middleware is a leader in its area (best of breed), it is hot-pluggable and certified on every application in the Oracle Applications family. Today, over 90,000 customers use Oracle Fusion Middleware applications. To learn more about Oracle Fusion Middleware for Siebel, read this white paper.

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  • Oracle AIM, Oracle ABF, and Siebel Results Roadmap Officially Retired as of January 31, 2011

    - by tom.spitz
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} It seems somehow appropriate that the first entry of the Oracle® Unified Method (OUM) blog is about the retirement of several of our legacy methods, most notably AIM Foundation.If you're reading this, you're probably aware that Oracle has been developing OUM to support the entire Enterprise IT lifecycle, including support for the successful implementation of every Oracle product. As Oracle has continued to acquire new companies and technologies, it has become essential that we also create a single, unified language and approach for implementation - across the Oracle ecosystem.With the release of OUM 5.1 in 2009, OUM provided full support for all enterprise application implementation projects including Oracle E-Business Suite R12, Siebel CRM, PeopleSoft Enterprise, and JD Edwards EnterpriseOne projects. In 2010, we released OUM training that supports the use of OUM on these types of projects.That support represented a major milestone in the evolution of OUM and enabled implementers to transition to OUM. Consequently, we announced a staggered retirement schedule for Oracle's legacy methods. On January 31, 2011 we announced the retirement of:Oracle Application Implementation Method (AIM)Oracle AIM for Business Flows (ABF)Siebel Results RoadmapLater this year, we will announce the retirement of Compass - the legacy PeopleSoft method - and Data Warehouse Method Fast Track.OUM is available free of charge to Oracle Gold, Platinum, and Diamond partners through the Oracle Partner Network (OPN) [OUM on OPN]. The OUM Customer Program allows customers to obtain copies of the method for their internal use by contracting with Oracle for an engagement of two weeks or longer meeting some additional minimum criteria.There be more retirement announcements in the coming months. For now it's "Adios AIM." Thanks for the memories...

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  • Siebel-Oracle Integrations

    Aseem Chandra, Senior Director, Industry Strategy talks to Cliff about how customers can benefit now from packaged integration of Siebel CRM with Oracle back office applications, and the roadmap to upgrade to Fusion Applications.

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  • Siebel 8.0 – Release Update

    Listen to Mike Betzer, Vice President, Product Strategy discuss Siebel's 8.0 release updates, customer momentum, the CRM On Demand Strategy as well as a preview into what is coming up.

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  • iSeminar: WebCenter JDEdwards & Siebel Application Integration

    - by kellsey.ruppel(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";}View this iSeminar to see a demonstration of the Oracle WebCenter Suite Integration with JD Edwards and Siebel Enterprise Applications.

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  • Welcome Relief

    - by michael.seback
    Government organizations are experiencing unprecedented demand for social services. The current economy continues to put immense stress on social service organizations. Increased need for food assistance, employment security, housing aid and other critical services is keeping agencies busier than ever. ... The Kansas Department of Labor (KDOL) uses Oracle's social services solution in its employment security program. KDOL has used Siebel Customer Relationship Management (CRM) for nearly a decade, and recently purchased Oracle Policy Automation to improve its services even further. KDOL implemented Siebel CRM in 2002, and has expanded its use of it over the years. The agency started with Siebel CRM in the call center and later moved it into case management. Siebel CRM has been a strong foundation for KDOL in the face of rising demand for unemployment benefits, numerous labor-related law changes, and an evolving IT environment. ... The result has been better service for constituents. "It's really enabled our staff to be more effective in serving clients," said Hubka. That's a trend the department plans to continue. "We're 100 percent down the path of Siebel, in terms of what we're doing in the future," Hubka added. "Their vision is very much in line with what we're planning on doing ourselves." ... Community Services is the leading agency responsible for the safety and well-being of children and young people within Australia's New South Wales (NSW) Government. Already a longtime Oracle Case Management user, Community Services recently implemented Oracle Policy Automation to ensure accurate, consistent decisions in the management of child safety. "Oracle Policy Automation has helped to provide a vehicle for the consistent application of the Government's 'Keep Them Safe' child protection action plan," said Kerry Holling, CIO for Community Services. "We believe this approach is a world-first in the structured decisionmaking space for child protection and we believe our department is setting an example that other child protection agencies will replicate." ... Read the full case study here.

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  • Oracle Delivers Oracle Social Services Suite

    - by michael.seback
    Oracle Delivers Oracle Social Services Suite with New Releases of Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10 Continuing its leadership and commitment to provide key innovations specifically created for social services agencies, Oracle today released the new Oracle Social Services Suite that includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. "Oracle's commitment to our social services customers is indisputable with the introduction of Oracle Social Services Suite and the latest innovations from Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10," said Anthony Lye, Senior Vice President of CRM, Oracle. "Social service agencies have not only many of the most complex jobs to perform with limited time and funding, but also some of the most important for our society, especially when children are involved. The technology advances Oracle provides will help these agencies increase their own efficiency and save costs, while helping to improve the outcome for their clients." read more

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  • Sorgenia rende più rapido ed efficace l'intero processo di gestione dei clienti

    - by antonella.buonagurio(at)oracle.com
    Sorgenia SpA, uno dei maggiori protagonisti del mercato libero italiano dell'energia elettrica e del gas naturale, grazie a Oracle Siebel CRM ha reso più fluido ed efficace il processo di gestione clienti. La riduzione dei tempi di chiamata, possibile grazie a Oracle Siebel CRM, ha permesso a Sorgenia SpA di gestire con puntualità ed efficacia un numero di richieste sempre maggiore mantenedo elevato il livello di servizio offerto. Leggi qui l'intero caso di successo  

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  • Las Vegas? Anybody?

    - by divya.malik
    Our next stop on the events calendar is the Mandalay Bay Convention Center in Las Vegas, for Collaborate 2010- April 18th- 22nd, 2010. Oracle Siebel CRM and Oracle CRM On Demand will be represented with two key sessions Monday, April 19th, 2010- 10.45 am-11.45 am, Breakers D, Mark Woollen, CRM Vice President Improving Sales Productivity While Increasing Revenues Monday, April 19th, 2010- 1.15 pm-2.15 pm, Breakers D, Rich Caballero, CRM Vice President Delivering Superior Customer Service with Oracle's Siebel Service Applications We will also be in the demogrounds, so stop by to see the latest CRM innovations from Oracle and talk to our CRM experts.

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  • CRM@Oracle Series: Sales Pipeline Visibility

    - by tony.berk
    Can you see it? Should you see it all? Who else should see it? Can their manager see it? What is it? Today's slidecast discusses the popular topic of sales pipeline visibility within a CRM application and how Oracle implemented visibility in our global implementation of Siebel CRM. This post is next in the CRM@Oracle Series, which discusses Oracle's internal use of Oracle CRM products such as Siebel CRM and Oracle CRM On Demand. Oracle's requirements include a variety of different organizations, roles and responsibilities. Oracle's Applications IT CRM Systems team, responsible for deploying Siebel CRM within Oracle, implemented a number of creative solutions to address the requirements, and they are shared in the slidecast. CRM@Oracle - Sales Pipeline Visibility Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM products. We want to hear from you! If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list. In the meantime, enjoy today's update on the CRM@Oracle series.

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  • Oracle Launches Something Cool for CRM

    - by andrea.mulder
    By Esteban Kolsky, CRM Intelligence and Strategy, March 31 Remember CRM? That stuff we used to do before Social CRM? The stuff that most people still do and need to continue to improve? Oracle does. Today they announced three CRM things: Siebel OnDemand release 17 with some clever life sciences complements, additions to the Oracle eBusiness Suite, and the Social Services Suite for Governments (part of a Siebel 8.2 release). I used to cover CRM and Government in a past life and I know that Social Services delivery is very complicated. For additional insights, read here.

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  • CRM@Oracle Series: Complete Customer Intelligence

    - by tony.berk
    How do you to get sales folks to use a CRM system? Ah, the age-old question (well, at least the one that has been around for the past 10-15 years). Of course, some combination of "Carrot and Stick" always come up as possible answers. You hear talk about, "WIFM" or "What's in it For Me?" Oracle's internal implementation of Customer 360 consolidates all customer information in one place in Siebel CRM and enables the sales rep to present one-face to the customer. Additionally, Customer 360 provides customer intelligence and prospecting tools making it a darn nice "Carrot" for our sales teams to chew on. Check out today's slidecast for an overview. CRM@Oracle - Customer 360 Click here to learn more about Siebel CRM and other Oracle CRM products and here to learn about customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list.

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  • Oracle Makes Social Services More Effective

    - by michael.seback
    By Brendan B. Read, TMCnet.com, April 5, 2010 Oracle Makes Social Services More Effective with New Oracle Social Services Suite Overworked, with too frequently heart-wrenching cases yet cash-strapped, social service agencies now have a new solution that has been expressly designed to help them accomplish more for their clients with the same resources. Oracle's Oracle Social Services Suite provides them with a complete, open and integrated platform for eligibility and case management to simplify eligibility determination increase caseworker efficiency and improve program effectiveness. The Social Services Suite also includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. Here are the Oracle Social Services Suite and Siebel CRM Public Sector 8.2 features and benefits: read the article here.

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  • Oracle University Nouveaux cours (Week 35)

    - by swalker
    Parmi les nouveautés d’Oracle Université de ce mois-ci, vous trouverez : Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle SOA Suite 11g: Essential Concepts (Training on Demand) e-Business Suite R12 Oracle HRMS iRecruitment Fundamentals (Self-Study Course) R12 Oracle Payroll Fundamentals: Administration (Self-Study Course) R12 Oracle HRMS System Administration Fundamentals (Self-Study Course) R12 Oracle HRMS Self Service Fundamentals (Self-Study Course) R12 Oracle HRMS Implement and Use Fast Formula (Self-Study Course) R12 HRMS Work Structures Fundamentals (Self-Study Course) R12 HRMS Total Compensation Foundations (Self-Study Course) Siebel Siebel 8.1.x Chat and Voice Integration Using CCA (Self-Study Course) Siebel 8.1.x Search using Oracle Secure Enterprise Search (Self-Study Course) Siebel 8.1.x COM Web Services (Self-Study Course) Siebel 8.1.x COM Asset Based Order Management (Self-Study Course) Siebel 8.1.x COM: What is New in Product Configurator (Self-Study Course) Siebel 8.1.x COM Product Configurator Caching & Performance Management (Self-Study Course) Siebel 8.1.x COM PSP Engine Caching and Performance Management (Self-Study Course) Siebel 8.1.x Remote: Administration (Self-Study Course) Siebel 8.1.x Remote: Technical Foundations (Self-Study Course) Siebel Tools: Configuring Chart and Tree Applets (Self-Study Course) Sun - Server Administration SPARC SuperCluster Administration and Maintenance Seminar (2 days) OPN Only Sparc T4-Based Servers Installation Boot Camp (1 day) Primavera Primavera P6 Application Administration Rel 8.x (2 days) Oracle Retail Retail Merchandising System (RMS) Business Overview (Self-Study Course) Retail Invoice Matching (ReIM) Product Overview (Self-Study Course) Retail Invoice Matching (ReIM) Business Introduction (Self-Study Course) Retail Demand Forecasting: RDF Classic Product Overview (Self-Study Course) Retail Demand Forecasting Introduction (Self-Study Course) Retail Data Warehouse (RDW) Overview 13.1 (Self-Study Course) Oracle Retail Point-of-Service (POS) Product Overview (Self-Study Course) Retail Sales Audit (ReSA) Product Overview (Self-Study Course) Retail Price Management (RPM) Product Overview (Self-Study Course) Retail Merchandising System (RMS) Technical Introduction (Self-Study Course) Oracle Retail Integration Bus (RIB) Product Overview (Self-Study Course) Oracle Communiucations Unified Communications Suite Convergence Customization (2 days) OSM Foundations I: Tasks, Processes and Orders Contacter l’ équipe locale d’ Oracle University pour toute information et dates de cours. Restez connecté à Oracle University : LinkedIn OracleMix Twitter Facebook Google+

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