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  • SOA PARTNER COMMUNITY NEWSLETTER JULY 2012

    - by mseika
    SOA PARTNER COMMUNITY NEWSLETTER JULY 2012 Dear SOA partner community member To provide our community members the best of our knowledge, we want your feedback on our SOA Partner community. Thus we are organizing SOA Partner Community Survey 2012. We request you to participate in the survey and give your valuable feedback on various areas of marketing, sales and education. To continue our successful BPM Suite, Oracle is launching together with you Process Accelerators initiative. It’s your opportunity to co-develop and market predefined processes. Oracle Fusion Applications Design Patterns are a great tool to develop your SOA or BPM solution or process accelerators. To promote your SOA & BPM Specialization we continue to offer several benefits. This month we would like to highlight our Specialization Plaques - make sure you request one for your office! Our Fusion Middleware Summer Camps are booked out, if could not get a seat you can attend the SOA & BPM track @ Virtual Developer Day: Oracle Fusion Development Oracle demo systems offer´s two new demos: Business Driven Development based on BPM Suite & SOA Lifecycle Management. Jürgen KressOracle SOA & BPM Partner Adoption EMEA NEW CONTENT Community SurveyProcess Accelerators KitPlaques SOA & BPM SpecializedSOA & BPM at Virtual Developer Day News from our Partners & CommunityOverview of SOA Diagnostics in 11.1.1.6 Business driven development(BDD) demo now available! SOA Lifecycle Management Oracle Fusion applications design patterns Updated material by Oracle Connect and Network SOA Blogs SOA on Facebook SOA on LinkedIn SOA on Twitter Mix SOA Forum COMMUNITY SURVEY Like every year we would like to get your feedback in our SOA Partner Community Survey 2012. Make sure that You attend to further develop our community and support our planning! It is key for us to get your feedback to prepare for the next fiscal year. Back to top PROCESS ACCELERATORS KIT Oracle is very interested to co-develop and market with you, our partners, pre-defined processes for BPM Suite.I am very happy to announce a new program called “Oracle BPM Partner Solution Catalog”. This program will provide a one-stop shop for our customers looking for Oracle BPM partner solutions available in the market today.The Oracle BPM Solution Catalog will be hosted on our very popular Oracle Technology Network (OTN). To give you an idea of the scale of customer visibility, OTN today receives over 1Million hits per day from our business and developer community. We would like to invite you to list your Oracle BPM 11g solutions available today.In order to participate in this program, you need to do the following: Fill in the attached slide templates - #3 and #4 for each Oracle BPM 11g solution you would like to list on OTN.Please add links to whitepapers , videos, references to the specific solution in the template slide. We recommend that you create a landing page on your website for these linked artifacts and just point to the same from within the PowerPoint template. This will give you the flexibility to update the information as frequently as needed. If you have the particular solution in production or a reference available, please list them as well. Send the PowerPoint template slides (1 set of slides for each Oracle BPM solution) to [email protected]. In addition to having the opportunity to list your solutions on OTN for Oracle customers, you will have the chance to advertise your new wins/implementations/solutions in an Oracle Sponsored PM Webinar held every quarter. This program is targeted to go live by the end of summer 2012. At this point, we are targeting a soft launch in July end 2012 so send on your BPM solutions information as soon as possible. We would love to have your solution(s) listed in the “Oracle BPM Partner Solution Catalog” at the time of the launch. This will be a live repository so you can keep adding more solutions as they become available. If you have any questions, please feel free to contact us [email protected], Product Strategy Director, Oracle BPM , Phone +1 650.506.5486.Thank you and look forward to hearing from you. Oracle BPM team Process Accelerators Overview.pdf ProcessAcceleratorsDataSheet.pdf Demos draUPK.zip & trmUPK.zip BPM Solution repository slides.ppt Additional BPM material BPM Process Development Lifecycle Document that describes recommended approach to collaborative process modeling across business and IT tools ADF 11g PS5 Application with Customized BPM Worklist Task Flow (MDS Seeded Customization) by Andrejus Baranovskis BPMN process editor problems in 11.1.1.6 by Mark Nelson BPM – Disable DBMS job to refresh B2B Materialized View by Mark Nelson For the complete kit please visit the BPM folder at our SOA Community Workspace (SOA Community membership required). For the complete presentation please visit our SOA Community Workspace (SOA Community membership required). Information is Oracle and Partner confidential! Back to top PLAQUES SOA & BPM SPECIALIZED We continue to offer you a nice SOA & BPM Specialization plaque with your logo to proof your success. If you are a SOA or BPM Specialized partner and would like to request the plaque please send Brigitte an e-mail with the following information: Partner Name Partner logo (preferred eps file) Partner Status gold or platinum Your shipping address Your Specialization: SOA or BPM We recommend to mount the plaque at your office reception in addition you can use the SOA Specialization logos at your website download Logo: Gold & Platinum or the BPM logos Gold & Platinum Back to top SOA & BPM AT VIRTUAL DEVELOPER DAY Register now for this FREE hands-on online workshop Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staffOracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware. Oracle ADF’s integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications.Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect - this event has something for everyone. Don’t miss this opportunity.Tuesday, July 10, 2012. 9:00 a.m. PT -1:00 p.m. PT 11:00 a.m. CT - 3:00 p.m. CT 12:00 p.m. ET - 4:00 p.m. ET 1:00 p.m. BRT - 5:00 p.m. BRT Register online now! for this FREE event. Agenda: 09:00 am Opening 09:30 am Keynote: Oracle Fusion Development Track1Introduction to Fusion Development Track2What's New in Fusion Development Track3Fusion Development in the Enterprise 10:00 am Is Oracle ADF Development Faster and Simpler than Oracle Forms, APEX or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development 11:00 am Rich Web UI made simple - an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 noon Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration *Hands On Lab – WebCenter and ADF Lab w/ JDeveloper - Lab materials will be provided ahead of the event to give you ample time to work through the lab and increase the productivity of the live chat sessions the day of the event. Sessions abstractsRegister online now! for this FREE event Read more on Community Events and post your comment here. Back to top NEWS FROM OUR PARTNERS AND COMMUNITY Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity JDeveloper & ADF?Troubleshooting BPMN process editor problems in 11.1.1.6http://dlvr.it/1p0FfS SOA Community?SOA & BPM @ Virtual Developer Day: Oracle Fusion Development - July 10th 2012https://soacommunity.wordpress.com/2012/07/02/soa-bpm-virtual-developer-day- oracle-fusion-developmentjuly-10th-2012/#soacommunity #soa #bom #education orclateamsoa ?A-Team Blog #ateam: BAM design pointers - In working recently with a large Oracle customer on SOA and BAM, I discove.http://ow.ly/1kYqES SOA CommunitySOA Community Newsletter June 2012http://wp.me/p10C8u-qw SOA CommunityBPMN process editor problems in 11.1.1.6 by Mark Nelsonhttp://redstack.wordpress.com/2012/06/27/ bpmn-process-editor-problems-in-11-1-1-6 #soacommunity #bpm OTNArchBeat ?SOA Learning Library: free short, topic-focused training on Oracle SOA & BPM products | @SOACommunity http://pub.vitrue.com/NE1G Andrejus Baranovskis ?ADF 11g PS5 Application with Customized BPM Worklist Task Flow (MDS Seeded Customization)http://fb.me/1coX4r1X1 SOA CommunitySOA Learning Library provides a comprehensive curriculum for the SOA and BPM product suites https://soacommunity.wordpress.com/2012/06/27/soa-learning-library #soacommunity #soa #bpm OTNArchBeat ?A Universal JMX Client for Weblogic - Part 1: Monitoring BPEL Thread Pools in SOA 11g | Stefan Koserhttp://pub.vitrue.com/mQVZ OTNArchBeat ?BPM - Disable DBMS job to refresh B2B Materialized View | Mark Nelson http://pub.vitrue.com/3PR0Oracle SOA ?Learn how Choice Hotels Implements Innovative Google Maps Solution with #OracleSOA http://bit.ly/MTwIJ3 SOA Communitytop Tweets SOA Partner Community - June 2012 Send your tweets @soacommunity #soacommunity https://soacommunity.wordpress.com/2012/06/25/top-tweets-soa-partner-community-june-2012 Torsten Winterberg#OPITZ is pushing Oracle commitment to the next level: New Specializations done: ADF, BPM, WLS, Exadatahttp://bit.ly/KX1WVS ServiceTechSymposium ?Only 8 more days left until Super Early Bird Registration Discount expires! http://www.servicetechsymposium.com OracleBlogsSOA Management in 3 minutes - Video explainerhttp://ow.ly/1kN5pn SOA Community ?SOA, Cloud & Service Technology Symposium 2012 London - Enter Promo Code: Djmxz370https://soacommunity.wordpress.com/2012/06/22/soa-cloud-service-technology-symposium-2012-london #soasymposium #soacommunity #soa Heidi BuelowGreat course! w David Read RT @soacommunity: product management ADF for BPM training 5 seats left https://soacommunity.wordpress.com/2012/06/12/fusion-middleware-summer-campsadvanced-partner-trainings/ #bpm #soacommunity SOA Community ?product management ADF for BPM training 5 seats lefthttps://soacommunity.wordpress.com/2012/06/12/fusion-middleware-summer-campsadvanced-partner-trainings/ #bpm #soacommunity OTNArchBeat ?Oacle Fusion Applications Design Patterns Now Available For Developers | Ultan O'Broinhttp://pub.vitrue.com/UEiF OTNArchBeat ?SOA, Cloud & Service Technology Symposium 2012London - Special Oracle Discounthttp://pub.vitrue.com/8E0J SOA CommunityBecome a facebook fan of soacommunity http://www.facebook.com/soacommunity #soacommunity SOA Community ?SOA Suite HealthCare Integration Architecture https://blogs.oracle.com/SOAForHealthcare/entry/soa_suite_healthcare_integration_architecture #soacommunity #soa Andrejus Baranovskis ?Running Pre-built Virtual Machine for SOA Suite and BPM Suite 11g PS5 on Mac OS X Snow Leopard (10.6http://fb.me/vB8nO0Vg OracleBlogsPrinciples of Service-Oriented Architecture by Douwe P. van den Bos http://ow.ly/1kIcOP OTNArchBeatOracle Public Cloud Architecture | @TylerJewell http://ow.ly/bHAcL The SOA Network ?Business Process Management, Service-Oriented Architecture, and Web 2.0: Business Transformation or.http://bit.ly/LBgREL #ITNews #SOA OracleBlogs ?Oracle SOA Foundation Practitioner Certificationhttp://ow.ly/1kGYYg Frank Nimphius ?Learn Advanced ADF. ORACLE Fusion Middleware Summer Camps in Lisbon - July 9th - 13thhttp://bit.ly/KGCl3i SOA CommunityTransform Your Application Integration with Best Practices from Oracle Customershttps://blogs.oracle.com/SOA/entry/transform_your_application_integration_with #soacommunity #soa #bpm Simone GeibWhat you always wanted to know about #oraclesoa diagnostics: Shawn Bailey, Overview of SOA Diagnostics in 11.1.1.6,http://ow.ly/bxK0M Oracle SOA ?Save the date: Jun 21 10AM, SOA & BPM Customer Insight Series. Hear how Choice Hotels went from legacy to #oraclesoa http://bit.ly/LsNDGl OTNArchBeat ?New VirtualBox images for Oracle SOA Suite & Oracle BPM Suite 11.1.1.6.0http://ow.ly/bwDAl OracleBlogs ?Process development lifecycle in Oracle BPM 11g http://ow.ly/1ktesY Daniel AmadeiNew post: Oracle BPEL 11g Message Delivery & Recovery.http://amadei.com.br/blog/index.php /oracle-bpel-11g-message-delivery SOA Community ?Sending out the June edition of the #soacommunity newsletter - read it or become a member http://www.oracle.com/goto/emea/soa!#soa #bpm Arun Pareek ?For the past six months Ahmed Aboulnaga and me have been working on Oracle SOA Suite 11g Administrator's Handbook.http://lnkd.in/CAvpUQ SOA CommunitySun shine all day no clouds - solar eclipse is over... #sunshine #cloud http://www.infoq.com/presentations/Swarm-Computing Michel SchildmeijerWatch my blog Oracle Service Bus 11g: listing projects and services with WLST - part 1 http://lnkd.in/B7f3GQ @TITAN_GS @wlscommunity OTNArchBeatBook Review: Oracle Application Integration Architecture (AIA) Foundation Pack 11gR1: Essentials | Rajesh Rahejahttp://ow.ly/bn2cc OTNArchBeat ?Driving from Business Architecture to Business Process Services | @vghariharan http://ow.ly/bn5UB OTNArchBeat ?SOA Analysis within the Department of Defense Architecture Framework (DoDAF) 2.0 - Part II | Dawit Lessanu http://ow.ly/bn6sX Simone Geib ?Contact me directly for ideas how to improvehttp://bit.ly/advancedsoasuite and additional posts, presentations, white papers, ... #soasuite Simone Geib ?#soasuite advanced OTN page has become too cluttered. Broke it into separate pages to start with. http://bit.ly/advancedsoasuite OracleBlogs ?June Webcast: SOA Gateway Implementation and Troubleshooting (2 sessions) http://ow.ly/1kbRFA ServiceTechSymposium ?New session just posted to calendar: "NoSQL for Data Services, Data Virtualization & Big Data" by Guido Schmutz, Trivadis AG ://ow.ly/bjjOeDebra Lilley ?looks good - real proof people are using the apps ! RT @fteter: Very cool Fusion Applications Help site: http://bit.ly/L3nvOR #FusionApps demed ?rapid proliferation of cloud computing will drive convergence of SOA and cloud paradigms" http://ovum.com/2012/05/18/soa-paves-the-way-for-cloud/ SOA CommunityMiddleware Oracle Excellence Awards 2012-HAPPY NEW YEAR! https://soacommunity.wordpress.com/2012/05/31/middleware-oracle-excellence-awards-2012happy-new-year/ #soacommunity #opn #opnaward #specialization #oracle SOA CommunityHappy New Year #soacommunity thanks for the business! Time for a drink http://pic.twitter.com/zkK08KWB OTNArchBeat ?Who should ‘own’ the Enterprise Architecture? | Michael Glas http://bit.ly/K0ge0Q SOA Communitytop Tweets SOA Partner Community &ndash; May 2012 http://wp.me/p10C8u-pP ServiceTechSymposiumNew session just posted to Symposium calendar: "Elastic SOA in the Cloud" by Steve Millidge, C2B2 Consulting http://www.servicetechsymposium.com/agenda2012.php #elastic_soa_in_the_cloud orclateamsoa ?A-Team Blog #ateam: How to Set JVM Parameters in Oracle SOA 11Ghttp://ow.ly/1k2cnl ServiceTechSymposium ?New session just posted to Symposium calendar: "SOA Governance at EDP: A Global Energy Company" by Manuel Rosa, Linkhttp://www.servicetechsymposium.com/agenda2012.php#soa_governance_at_edp SOA Community ?VirtualBox image SOA Suite & BPM Suite 11.1.1.6.0&ndash;Your feedback?http://wp.me/p10C8u-qh Oracle MiddlewareSave the date: Jun 21 10AM, SOA & BPM Customer Insight Series. Hear how Choice Hotels went from legacy to#oraclesoa http://bit.ly/LU1y5N OTNArchBeat ?Goodbye, Silos. Hello SOA. | @stephanieoverbyhttp://pub.vitrue.com/NJJO SOA CommunityBPM Standard Edition - to start your BPM project http://wp.me/p10C8u-qj Please feel free to send us your news! And add your blog to our SOA blog wiki. Back to top OVERVIEW OF SOA DIAGNOSTICS IN 11.1.1.6 What tools are available for diagnosing SOA Suite issues? There are a variety of tools available to help you and Support diagnose SOA Suite issues in 11g but it can be confusing as to which tool is appropriate for a particular situation and what their relationships are. This blog post will introduce the various tools and attempt to clarify what each is for and how they are related. Let's first list the tools we'll be addressing: RDA: Remote Diagnostic Agent DFW: Diagnostic Framework Selective Tracing DMS: Dynamic Monitoring Service ODL: Oracle Diagnostic Logging ADR: Automatic Diagnostics Repository ADRCI: Automatic Diagnostics Repository Command Interpreter WLDF: WebLogic Diagnostic Framework This overview is not mean to be a comprehensive guide on using all of these tools, however, extensive reference materials are included that will provide many more details on their execution. Another point to note is that all of these tools are applicable for Fusion Middleware as a whole but specific products may or may not have implemented features to leverage them. A couple of the tools have a WebLogic Scripting Tool or 'WLST' interface. WLST is a command interface for executing pre-built functions and custom scripts against a domain. A detailed WLST tutorial is beyond the scope of this post but you can find general information here. There are more specific resources in the below sections.In this post when we refer to 'Enterprise Manager' or 'EM' we are referring to Enterprise Manager Fusion Middleware Control. read the full blog post here. Read more on Oracle and post your comment here. Back to top BUSINESS DRIVEN DEVELOPMENT (BDD) DEMO NOW AVAILABLE! For access to the Oracle demo systems please visit OPN and talk to your Partner Expert DSS is pleased to announce the availability of the demo “Business Driven Development“. This innovative demonstration uses a case-study approach to show business users how they can easily streamline their Business Processes - delivering greater efficiency, agility, visibility and collaboration with Oracle BPM and WebCenter. The BDD demonstration uses a case study-based approach to highlight a business problem at a fictional company, Avitek Corporation, and uses Oracle BPM and Oracle WebCenter to solve the business problem. This holistic approach has specifically been used to appeal to a non-technical business analyst user. This demo is NOT focused on product features, but aims to guide users through a complete BPM lifecycle. The scenario is based on improving a simple order process (scenario details are in the demo script). Avitek Corporation is sufferinng from a manual email-driven ordering process. Sales reps don’t know where the customer orders are stuck (no visibility) and finance users are unable to manually approve every order (no automation). There are several areas where this process can be improved with Business Process Management technology. This demo shows how improving following areas will ignificantly help resolve the business problems Avitek Corporation is facing. Areas for improvement include: Utilizing BPM for process management, rather than an unregulated, email-based process. Utilizing automated services, rather than requiring a human to key into a system. For example, Finance checking the customer’s credit rating is something that could be automated. Centralizing business rules that can be integrated into a business process, rather than requiring a human to process them. For example, Finance must determine when orders can be automatically approved. Provide insight and visibility into the process. For example, Sales Rep needs to know the status of their customer’s orders. The BDD Demo uses the following products. Oracle BPM Suite 11g PS4FP Oracle WebCenter 11g PS4FP (for Process Spaces) Oracle Business Activity Monitoring 11g Oracle Database 11g Back to top SOA LIFECYCLE MANAGEMENT For access to the Oracle demo systems please visit OPN and talk to your Partner Expert We are pleased to announce the availability of the SOA Management demo that showcases some of the key provisioning and lifecycle management capabilities of SOA Management Pack Enterprise Edition (EE). This demo specifically focuses on some of the lifecycle management solutions for Oracle SOA Suite and Oracle Service Bus (OSB). Demo Highlights The demo showcases the following capabilities. Provisioning of SOA Composites Provisioning of OSB Projects Provision SOA and OSB artifacts in a future maintenance window Back to top ORACLE FUSION APPLICATIONS DESIGN PATTERNS The Oracle Fusion Applications user experience design patterns are published! These new, reusable usability solutions and best-practices, which will join the Oracle dashboard patterns and guidelines that are already available online, are used by Oracle to artfully bring to life a new standard in the user experience, or UX, of enterprise applications. Now, the Oracle applications development community can benefit from the science behind the Oracle Fusion Applications user experience, too. These Oracle Fusion Applications UX Design Patterns, or blueprints, enable Oracle applications developers and system implementers everywhere to leverage professional usability insight when: tailoring an Oracle Fusion application, creating coexistence solutions that existing users will be delighted with, thus enabling graceful user transitions to Oracle Fusion Applications down the road, or designing exciting, new, highly usable applications in the cloud or on-premise. Based on the Oracle Application Development Framework (ADF) components, the Oracle Fusion Applications patterns and guidelines are proven with real users and in the Applications UX usability labs, so you can get right to work coding productivity-enhancing designs that provide an advantage for your entire business. What’s the best way to get started? We’ve made that easy, too. The Design Filter Tool (DeFT) selects the best pattern for your user type and task. Simply adapt your selection for your own task flow and content, and you’re on your way to a really great applications user experience. More Oracle applications design patterns and training are coming your way in the future. To provide feedback on the sets that are currently available, let me know in the comments! Read more on Fusionapps and post your comment here. Back to top UPDATED ORACLE MATERIAL Integrated SOA Gateway Documentation - Implementation Guide | Developer’s Guide Webcast Series: Oracle’s SOA and Oracle Business Process Management Solutions (Choice Hotels, Eaton, Farmers Insurance) BAM design pointers By Kavitha Srinivasan Seeking Oracle Fusion Middleware Go Live StoriesOracle Fusion Middleware product management is looking for recent go live stories to share with the Oracle sales team, sales consulting, product management and other internal groups. Customer contact details may remain anonymous. Your successful implementation will be featured in a quarterly report. The chance to present on an internal webcast is also available. Contact Maria Forney ([email protected]) if you have a noteworthy implementation success story. This is a good opportunity for partners interested in showcasing Oracle Fusion Middleware implementations, and gaining more exposure within Oracle. Performance tuning resources. All in one: docs, blogs, WPs, ppts: http://bit.ly/soa_resources Back to top HAVE YOU MISSED OUR LAST SOA PARTNER COMMUNITY WEBCASTS? UPK Webcast Business Driven Application Management & BPM11g & Application Grid & GoldenGate & Fusion Middleware Pricing & OC4J to WebLogic & Next Generation SOA & Fusion Middleware in Utility & Fusion Middleware in Communications & Fusion Middleware in Public Services & Fusion Middleware in Financial Services Please check your local OPN trainings calendar for additional training dates and locations. Back to top SOA PARTNER COMMUNITY CALENDAR On-Demand Trainings Event Name Language Type SOA Virtual Developers Day English Tech In-Class Trainings Date Event name Location / Country Contact person Type 09-13.07.2012 BPM Suite 11g advanced training by David Read Lisbon, Portugal Jürgen Kress Tech 09-13.07.2012 ADF 11g advanced training by Grant Ronald and Frank Nimphius Lisbon, Portugal Jürgen Kress Tech 09-13.07.2012 WebCenter Portal advanced training by Stefan Krantz and Angelo Santagata Lisbon, Portugal Jürgen Kress Tech 10.07.2012 Fusion Middleware Virtual Developer Day Online OTN Tech 10- 12.07.2012 WebLogic 12c training by Cosmin Tudor Lisbon, Portugal Jürgen Kress Tech 16-18.07.2012 SOA Suite 11g advanced training by Niall Commiskey Munich, Germany Jürgen Kress Tech 16-18.07.2012 ADF for BPM Suite 11g advanced training by David Read Munich, Germany Jürgen Kress Tech 16-18.07.2012 WebCenter Sites 11g advanced training by Product Management Munich, Germany Jürgen Kress Tech 17-20.07.2012 Oracle BPM 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 23-26.07.2012 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 29-31.08.2012 Oracle BPM 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 02-05.10.2012 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 15-18.10.2012 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 28-30.11.2012 Oracle AIA 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 11-14.12.2012 Oracle BPM 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 20-22.2.2013 Oracle AIA 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 14-17.1.2013 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 15-18.3.2013 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech Please check your local OPN Training Calendar for additional training and locations here. Back to top SOASCHOOL.COM - SOA CERTIFIED PROFESSIONAL(SOACP) PROGRAM The SOASchool.com - SOA Certified Professional (SOACP) program is dedicated to excellence in the field of SOA and service-oriented computing. Through a series of seasoned course modules and exams, IT professionals have the opportunity to obtain a number of different certifications to recognize their accomplishment of gaining "project ready" SOA proficiency. This comprehensive and strictly vendor-neutral program was developed in cooperation with best-selling SOA author Thomas Erl and several major SOA organizations and academic institutions. Through the involvement of the SOA Education Committee, course contents and certification requirements are constantly reviewed and revised to stay current with developments in the service-oriented computing industry. The program is currently comprised of 12 course modules and 5 certifications and is expanding to 18 course modules and 8 certifications throughout 2009. For more information, visit www.soaschool.com and www.soacp.com. Blog Twitter LinkedIn Mix Forum Wiki Back to top YOUR CONTENT ON THE NEWSLETTER AND ON THE SOA COMMUNITY PORTAL Publishing Your StoriesWe would like to invite our partners to publish information in the newsletter or on our SOA Community portal. Especially we are looking for your real life experience with our SOA technology. Please send your documents to Jürgen Kress. We look forward to getting your suggestions! Back to top SOA DISCUSSION FORUM BECOMES INTERACTIVE AT THE SOA COMMUNITY! Do you want to chat to experts, including partners and Oracle SOA Product Development? Do you want to get the latest information about our SOA solutions and events?Attend our private online SOA Discussion Forum at OTN. Please send your OTN forums user name to Brigitte Felisaz. You must be a registered user to access the SOA Discussion Forum. Back to top INVITE YOUR COLLEAGUES TO JOIN THE SOA COMMUNITY Please feel free to invite your colleagues to join the SOA Community and to participate in the SOA Assessment tests. For registration please login the Oracle PartnerNetwork and go to: www.oracle.com/goto/emea/soa For any questions on the above or concerning SOA and Oracle in general please contact the Oracle EMEA Alliances & Channels SOA Team. Best regardsOracle EMEA SOA TeamJürgen Kress Jürgen KressSOA Partner Adoption EMEATel. +49 89 1430 1479E-Mail: [email protected]

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  • Migration from one domain to another - Transfering the social media stats

    - by Dipak Saraf
    I am planning to move my site from one domain to another i.e from domain a.com to b.com . The site also has a lot of content and the migration of content is not an issue. The 301 redirect will take care of all the backlinks also. But my real worry is transfer the social media shares links and stats from domain a.com to b.com. I need some insight or any way in which the same can be migrated seamlessly from domain a.com to b.com

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  • Social Business Forum Milano: Day 1

    - by me
    div.c50 {font-family: Helvetica;} div.c49 {position: relative; height: 0px; overflow: hidden;} span.c48 {color: #333333; font-size: 14px; line-height: 18px;} div.c47 {background-color: #ffffff; border-left: 1px solid rgba(0, 0, 0, 0.098); border-right: 1px solid rgba(0, 0, 0, 0.098); background-clip: padding-box;} div.c46 {color: #666666; font-family: arial, helvetica, sans-serif; font-weight: normal} span.c45 {line-height: 14px;} div.c44 {border-width: 0px; font-family: arial, helvetica, sans-serif; margin: 0px; outline-width: 0px; padding: 0px 0px 10px; vertical-align: baseline} div.c43 {border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px 0px 10px; vertical-align: baseline;} p.c42 {color: #666666; font-family: arial, helvetica, sans-serif} span.c41 {line-height: 14px; font-size: 11px;} h2.c40 {font-family: arial, helvetica, sans-serif} p.c39 {font-family: arial, helvetica, sans-serif} span.c38 {font-family: arial, helvetica, sans-serif; font-size: 80%; font-weight: bold} div.c37 {color: #999999; font-size: 14px; font-weight: normal; line-height: 18px} div.c36 {background-clip: padding-box; background-color: #ffffff; border-bottom: 1px solid #e8e8e8; border-left: 1px solid rgba(0, 0, 0, 0.098); border-right: 1px solid rgba(0, 0, 0, 0.098); cursor: pointer; margin-left: 58px; min-height: 51px; padding: 9px 12px; position: relative; z-index: auto} div.c35 {background-clip: padding-box; background-color: #ffffff; border-bottom: 1px solid #e8e8e8; border-left: 1px solid rgba(0, 0, 0, 0.098); border-right: 1px solid rgba(0, 0, 0, 0.098); cursor: pointer; margin-left: 58px; min-height: 51px; padding: 9px 12px; position: relative} div.c34 {overflow: hidden; font-size: 12px; padding-top: 1px;} ul.c33 {padding: 0px; margin: 0px; list-style-type: none; opacity: 0;} li.c32 {display: inline;} a.c31 {color: #298500; text-decoration: none; outline-width: 0px; font-size: 12px; margin-left: 8px;} a.c30 {color: #999999; text-decoration: none; outline-width: 0px; font-size: 12px; float: left; margin-right: 2px;} strong.c29 {font-weight: normal; color: #298500;} span.c28 {color: #999999;} div.c27 {font-family: arial, helvetica, sans-serif; margin: 0px; word-wrap: break-word} span.c26 {border-width: 0px; width: 48px; height: 48px; border-radius: 5px 5px 5px 5px; position: absolute; top: 12px; left: 12px;} small.c25 {font-size: 12px; color: #bbbbbb; position: absolute; top: 9px; right: 12px; float: right; margin-top: 1px;} a.c24 {color: #999999; text-decoration: none; outline-width: 0px; font-size: 12px;} h3.c23 {font-family: arial, helvetica, sans-serif} span.c22 {font-family: arial, helvetica, sans-serif} div.c21 {display: inline ! important; font-weight: normal} span.c20 {font-family: arial, helvetica, sans-serif; font-size: 80%} a.c19 {font-weight: normal;} span.c18 {font-weight: normal;} div.c17 {font-weight: normal;} div.c16 {margin: 0px; word-wrap: break-word;} a.c15 {color: #298500; text-decoration: none; outline-width: 0px;} strong.c14 {font-weight: normal; color: inherit;} span.c13 {color: #7eb566; text-decoration: none} span.c12 {color: #333333; font-family: arial, helvetica, sans-serif; font-size: 14px; line-height: 18px} a.c11 {color: #999999; text-decoration: none; outline-width: 0px;} span.c10 {font-size: 12px; color: #999999; direction: ltr; unicode-bidi: embed;} strong.c9 {font-weight: normal;} span.c8 {color: #bbbbbb; text-decoration: none} strong.c7 {font-weight: bold; color: #333333;} div.c6 {font-family: arial, helvetica, sans-serif; font-weight: normal} div.c5 {font-family: arial, helvetica, sans-serif; font-size: 80%; font-weight: normal} p.c4 {font-family: arial, helvetica, sans-serif; font-size: 80%; font-weight: normal} h3.c3 {font-family: arial, helvetica, sans-serif; font-weight: bold} span.c2 {font-size: 80%} span.c1 {font-family: arial,helvetica,sans-serif;} Here are my impressions of the first day of the Social Business Forum in Milano A dialogue on Social Business Manifesto - Emanuele Scotti, Rosario Sica The presentation was focusing on Thesis and Anti-Thesis around Social Business My favorite one is: Peter H. Reiser ?@peterreiser social business manifesto theses #2: organizations are conversations - hello Oracle Social Network #sbf12 Here are the Thesis (auto-translated from italian to english) From Stress to Success - Pragmatic pathways for Social Business - John Hagel John Hagel talked about challenges of deploying new social technologies. Below are some key points participant tweeted during the session. 6hRhiannon Hughes ?@Rhi_Hughes Favourite quote this morning 'We need to strengthen the champions & neutralise the enemies' John Hagel. Not a hard task at all #sbf12 Expand Reply Retweet Favorite 8hElena Torresani ?@ElenaTorresani Minimize the power of the enemies of change. Maximize the power of the champions - John Hagel #sbf12 Expand Reply Retweet Favorite 8hGaetano Mazzanti ?@mgaewsj John Hagel change: minimize the power of the enemies #sbf12 Expand Reply Retweet Favorite 8hGaetano Mazzanti ?@mgaewsj John Hagel social software as band-aid for poor leadtime/waste management? mmm #sbf12 Expand Reply Retweet Favorite 8hElena Torresani ?@ElenaTorresani "information is power. We need access to information to get power"John Hagel, Deloitte &Touche #sbf12http://instagr.am/p/LcjgFqMXrf/ View photo Reply Retweet Favorite 8hItalo Marconi ?@italomarconi Information is power and Knowledge is subversive. John Hagel#sbf12 Expand Reply Retweet Favorite 8hdanielce ?@danielce #sbf12 john Hagel: innovation is not rational. from Milano, Milano Reply Retweet Favorite 8hGaetano Mazzanti ?@mgaewsj John Hagel: change is a political (not rational) process #sbf12 Expand Reply Retweet Favorite Enterprise gamification to drive engagement - Ray Wang Ray Wang did an excellent speech around engagement strategies and gamification More details can be found on the Harvard Business Review blog Panel Discussion: Does technology matter? Understanding how software enables or prevents participation Christian Finn, Ram Menon, Mike Gotta, moderated by Paolo Calderari Below are the highlights of the panel discussions as live tweets: 2hPeter H. Reiser ?@peterreiser @cfinn Q: social silos: mega trend social suites - do we create social silos + apps silos + org silos ... #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @cfinn A: Social will be less siloed - more integrated into application design. Analyatics is key to make intelligent decisions #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @MikeGotta - A: its more social be design then social by layer - Better work experience using social design. #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Ram Menon: A: Social + Mobile + consumeration is coming together#sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Q: What is the evolution for social business solution in the next 4-5 years? #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @cfinn Adoption: A: User experience is king - no training needed - We let you participate into a conversation via mobile and email#sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @MikeGotta A:Adoption - how can we measure quality? Literacy - Are people get confident to talk to a invisible audience ? #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Ram Meno: A:Adoption - What should I measure ? Depend on business goal you want to active? #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Q: How can technology facilitate adoption #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser #sbf12 @cfinn @mgotta Ram Menon at panel discussion about social technology @oraclewebcenter http://pic.twitter.com/Pquz73jO View photo Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser Ram Menon: 100% of data is in a system somewhere. 100% of collective intelligence is with people. Social System bridge both worlds Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser #sbf12 @MikeGotta Adoption is specific to the culture of the company Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @cfinn - drive adoption is important @MikeGotta - activity stream + watch list is most important feature in a social system #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @MikeGotta Why just adoption? email as 100% adoption? #sbf12 Expand Reply Delete Favorite 2hPeter H. Reiser ?@peterreiser @MikeGotta Ram Menon respond: there is only 1 questions to ask: What is the adoption? #sbf12 @socialadoption you like this ? #sbf12 Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser @MikeGotta - just replacing old technology (e.g. email) with new technology does not help. we need to change model/attitude #sbf12 Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser Ram Menon: CEO mandated to replace 6500 email aliases with Social Networking Software #sbf12 Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser @MikeGotta A: How to bring interface together #sbf12 . Going from point tools to platform, UI, Architecture + Eco-system is important Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser Q: How is technology important in Social Business #sbf12 A:@cfinn - technology is enabler , user experience -easy of use is important Expand Reply Delete Favorite 3hPeter H. Reiser ?@peterreiser @cfinn particiapte in panel "Does technology matter? Understanding how software enables or prevents participation" #sbf #webcenter

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  • Don’t install JDev and BPM in the same Home

    - by Mark Nelson
    I don’t think this is actually documented anywhere, but it is something that you will want to be aware of if you are using the BPM 11.1.1.5 Feature Pack. It is not supported to install the Feature Pack patch into an Oracle Home which contains JDeveloper and the runtime components (WebLogic, SOA, BPM, etc.) If you are installing on the same machine, like a developer’s machine for example, you should install JDeveloper into a separate Oracle (Middleware) Home.

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  • Getting started with tuning your SOA/BPM database using AWR

    - by Mark Nelson
    In order to continue to get good performance from your SOA or BPM 11g server, you will want to periodically check your database – the one you are storing your SOAINFRA schema in – to see if there are any performance issues there. This article provides a very brief introduction to the use of the Automatic Workload Repository (AWR) in the Oracle Database and what to look for in the reports for your SOA/BPM environment. READ MORE >>

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  • Best social networking places for programmers.

    - by Chevex
    I love the programming industry a lot, but I don't have many colleagues that aren't introverted and/or anti-social, or self-centered. What are some good places online to find programming friends that I could share my adventures with? I love stack overflow and related sites but they are more technical and don't really allow you to put up a personal project just for people to see and critique. Any suggestions? A good forum would be great! The only ones I can find are usually full of inexperienced people who just "want" to be a programmer. I'm looking more for a place who's members are already programmers discussing programming topics.

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  • Oracle BPM Partner Solution Catalog

    - by JuergenKress
    This is a live catalogue of partner solutions available on Oracle BPM 11g .The solutions showcased here in the catalogue have been nominated by Oracle BPM Partners. In addition, to the partner solutions, Oracle Process Accelerators are also available for customers and Partners to get started with Oracle BPM. To list your solution in the Oracle BPM Partner Catalogue, please contact Partner Solution Catalogue Team BPM partner solutions listed belong to the following sectors: Telecom Utilities & Energy Banking & Retail Public Sector Media & Entertainment Manufacturing High Tech Healthcare Financial Services Education Construction Appliance & Common Processes You can also check out Oracle Partner Network for a comprehensive list of Oracle BPM partners. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: BPM,BPM solution catalog,bpm samples,bpm partner,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Don't Miss the Social Engagement Center -- See How Social Cloud Tools Can Work for You

    - by Oracle OpenWorld Blog Team
    Are you ready to get social at Oracle OpenWorld? Stop by the Oracle Social Engagement Center in Moscone South Upper Lobby (near the South Meetup location) and see Oracle Cloud Social Services in action. Ask Oracle's social experts how they're using next-generation enterprise social tools to deliver extreme engagement. Watch in near real-time as Oracle reaches out to inform, inspire, and engage global communities. We're showing: -     Collective Intellect for specific data sets on 2 large screens-     Vitrue analytics and Vitrue publishing on 2 large screens-     Relative Twitter activity across the hash tags #OOW, #OOW12, #openworld, #oracle, and accounts @oracle, and @openworld on 1 large screenPlus we have 5 computers where we're actively working with the Collective Intellect and Vitrue technologies, so you can how they function. So come visit the Social Engagement Center to learn how Oracle is using and engaging with these tools.  And don't forget the Social Plaza @ OpenWorld event on Tuesday from noon - 8:00 p.m. Join us for food, drink, the afternoon keynote, and some cool libations on a hot afternoon.

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  • Oracle Social Network in the Cloud - the videos

    - by me
    On June 6th  Larry Ellison announced the  Industry’s Broadest Cloud Strategy (Webcast – watch the replay) As part of the Oracle Cloud announcement Larry unveiled the Oracle Cloud Social Services, the most broad and complete enterprise social platform available in the cloud today. So you are wondering how these services look like?  Here are a few videos which shows Oracle Social Network in action. Enjoy ! PS:  Larry recently joint the Twitterverse and did his ever first tweet on June 6th. In a few days he got 25,000 followers and a Klout score of 61. I wish he would follow me Connect with Oracle Social Network   Oracle Social Network: Getting Started Oracle Social Network: Conversation Basics  Oracle Social Network: Notifications and Preferences  Oracle Social Network: Basics of Chats

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  • Oracle Social @ OpenWorld

    - by me
     Hi there -  Wanna know what going on at Oracle OpenWorld and Social?  Here are the hot tips!  Do you want to see  the Oracle Social Engagement Center in action ? You can explore the power of social publishing (Vitrue)  and the live social  monitoring (Collective Intellect) of  the Social Buzz around OpenWorld.Let's see if you appear in the Tweeter stream . Visit us  at Moscone South main entrance (foursquare place)  and meet  the Oracle Social Geeks  @Radu43, @peterreiser, @dankmbp and team. Are you a  social developer  and want to discover Oracle Social Network (OSN) ? cool - you can still  join the OSN Developers Challenge , take the OSN technical preview tour and meet our WebCenter evangelists Jake (@theappslab) and @noelportugal. Do you want to meet the Oracle Social Geeks and have some fun?  Then join us at the Social Plaza @ Oracle OpenWorld event on Tuesday, October 2, Noon–8:00 p.m. at the  Mint Plaza, Fifth Street between Mission and Market. cu you all at #oow

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  • Managing Social Relationships for the Enterprise – Part 2

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Reggie Bradford, Senior Vice President, Oracle  On September 13, 2012, I sat down with Altimeter Analyst Jeremiah Owyang to talk about how enterprise businesses are approaching the management of both their social media strategies and internal structures. There’s no longer any question as to whether companies are adopting social full throttle. That’s exactly the way it should be, because it’s a top online behavior across all age groups. For your consumers, it’s an ingrained, normal form of communication. And beyond connecting with friends, social users are reaching out for information and service from brands. Jeremiah tells us 29% of Twitter followers follow a brand and 58% of Facebook users have “Liked” a brand. Even on the B2B side, people act on reviews and recommendations. Just as in the early 90’s we saw companies move from static to dynamic web sites, businesses of all sizes are moving from just establishing a social presence to determining effective and efficient ways to use it. I like to say we’re in the 2nd or 3rd inning of a 9-inning game. Corporate social started out as a Facebook page, it’s multiple channels servicing customers wherever they are. Social is also moving from merely moderating to analyzing so that the signal can be separated from the noise, so that impactful influencers can be separated from other users. Organizationally, social started with the marketers. Now we’re getting into social selling, commerce, service, HR, recruiting, and collaboration. That’s Oracle’s concept of enterprise social relationship management, a framework to extend social across the entire organization real-time in as holistic a way as possible. Social requires more corporate coordination than ever before. One of my favorite statistics is that the average corporation at enterprise has 178 social accounts, according to Altimeter. Not all of them active, not all of them necessary, but 178 of them. That kind of fragmentation creates risk, so the smarter companies will look for solutions (as opposed to tools) that can organize, scale and defragment, as well as quickly integrate other networks and technologies that will come along. Our conversation goes deep into the various corporate social structures we’re seeing, as well as the advantages and disadvantages of each. There are also a couple of great examples of how known brands used an integrated, holistic approach to achieve stated social goals. What’s especially exciting to me is the Oracle SRM framework for the enterprise provides companywide integration into one seamless system. This is not a dream. This is going to have substantial business impact in the next several years.

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  • The softer side of BPM

    - by [email protected]
    BPM and RTD are great complementary technologies that together provide a much higher benefit than each of them separately. BPM covers the need for automating processes, making sure that there is uniformity, that rules and regulations are complied with and that the process runs smoothly and quickly processes the units flowing through it. By nature, this automation and unification can lead to a stricter, less flexible process. To avoid this problem it is common to encounter process definition that include multiple conditional branches and human input to help direct processing in the direction that best applies to the current situation. This is where RTD comes into play. The selection of branches and conditions and the optimization of decisions is better left in the hands of a system that can measure the results of its decisions in a closed loop fashion and make decisions based on the empirical knowledge accumulated through observing the running of the process.When designing a business process there are key places in which it may be beneficial to introduce RTD decisions. These are:Thresholds - whenever a threshold is used to determine the processing of a unit, there may be an opportunity to make the threshold "softer" by introducing an RTD decision based on predicted results. For example an insurance company process may have a total claim threshold to initiate an investigation. Instead of having that threshold, RTD could be used to help determine what claims to investigate based on the likelihood they are fraudulent, cost of investigation and effect on processing time.Human decisions - sometimes a process will let the human participants make decisions of flow. For example, a call center process may leave the escalation decision to the agent. While this has flexibility, it may produce undesired results and asymetry in customer treatment that is not based on objective functions but subjective reasoning by the agent. Instead, an RTD decision may be introduced to recommend escalation or other kinds of treatments.Content Selection - a process may include the use of messaging with customers. The selection of the most appropriate message to the customer given the content can be optimized with RTD.A/B Testing - a process may have optional paths for which it is not clear what populations they work better for. Rather than making the arbitrary selection or selection by committee of the option deeped the best, RTD can be introduced to dynamically determine the best path for each unit.In summary, RTD can be used to make BPM based process automation more dynamic and adaptable to the different situations encountered in processing. Effectively making the automation softer, less rigid in its processing.

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  • Go From Social Glum to Guru at the Social Media Rally Station @ OOW

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} @OPN Partners,We have some #exciting news for you! Just when you thought Oracle OpenWorld #OOW couldn’t get any better; OPN wants to announce a little something called the Social Media Rally Station™. #OMG!Enough with the social talk, hash tags and @’s, since there will be plenty of that at Oracle OpenWorld! This awesome station full of experts is the opportunity you've been looking for to optimize your online presence. You’ll start by receiving an overall evaluation of where you stand online, and get customized, face-to-face, expert advice on how to better engage with your customers and find new prospects online! Here’s what will happen at the Social Media Rally Stations: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Partners will check in with a Rally Coordinator who will assess your needs and move you to the appropriate station. You will take part in a Professional Photo Station where you’ll get a head shot to use on social profiles, your own website, or for articles and posts about your company. Finally, the One-2-One Station Consultants will walk you through how you’re using social media today and next steps including, Google Alerts, Google Analytics, Search Engine Optimization, LinkedIn, Twitter, Facebook, Google+ and more. Finally, this is a custom engagement so you can decide how you want to focus the time. Go from Social Media glum to guru in under 25 minutes! Oh and a few other things to remember… Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} These Social Media Rally Stations will be taking place on: Sunday, 9/30 from 3-5 p.m.PT at the Esplanade level, Moscone South and Monday, 10/1 from 10 a.m. – 6 p.m. PT at the OPN Lounge in Moscone South, Exhibit Hall Level Please wear professional attire from the waist up for your head-shot Bring any login info for your social platforms Come prepared with questions for our One-2-One Consultants! If you have any questions before the hitting the ground running at the Social Media Station™ sponsored by Oracle and provided by Channel Maven Consulting, or if you’d like to schedule some time while you’re at Oracle OpenWorld, send an email to [email protected]. Oh and don’t forget to RT this post on Twitter and ‘like’ us on Facebook to spread the word! #Thanks!See you around the social-sphere,#OPN

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  • The Social Business Thought Leaders

    - by kellsey.ruppel
    Enterprise Gamification, Big Data, Social Support, Total Customer Experience, Pull Organizations, Social Business. Are these purely the latest buzzwords to enter the market or significant trends that companies should keep an eye on? Oracle recently sponsored and presented at the 5th Social Business Forum, one of the largest European events on the use of social media as a business tool and accelerator. Through the participation of dozens of practitioners, experts and customer success stories, the conference demonstrated how a perfect storm of technology, management and cultural change is pushing peer-to-peer conversations deep into business processes. It is clear that Social Business is serving as a new propellant of agility, efficiency and reactivity. According to Deloitte and MIT what we have learned to call Social Business is considered important in the next 3 years by 86% of managers (see Social Business: What Are Companies Really Doing?, MIT Sloan Management Review and Deloitte). McKinsey further estimates the value that can be unlocked in terms of knowledge-worker productivity, consumer insights, product co-creation, improved sales, marketing and customer service up to $1300B (See The social economy: Unlocking value and productivity through social technologies, McKinsey Global Institute). This impacts any industry, with the strongest effects seen in Media & Entertainment, Technology, Telcos and Education. For those not able to attend the Social Business Forum and also for the many friends that joined us in Milan, we decided to keep the conversation going by extracting some golden nuggets from the perspective of five of the most well-known thought-leaders in this space. Starting this week you will have the chance to view: John Hagel (Author of the Power of Pull and Co-Chairman Center for the Edge at Deloitte & Touche) Christian Finn (Senior Director, WebCenter Evangelist at Oracle) Steve Denning (Author of The Radical Management and Independent Management Consulting Professional) Esteban Kolsky (Principal & Founder at ThinkJar) Ray Wang (Principal Analyst & CEO at Constellation Research) Stay tuned to hear: How pull organizations are addressing some of the deepest challenges impacting the market. How to integrate social into existing infrastructure and processes. How to apply radical management to become more agile and profitable. About the importance of gamification as an engagement lever. The first interview with John Hagel will be published tomorrow. Don't miss it and the entire series!

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  • Google Analytics Social Tracking implementation. Is Google's example correct?

    - by s_a
    The current Google Analytics help page on Social tracking (developers.google.com/analytics/devguides/collection/gajs/gaTrackingSocial?hl=es-419) links to this page with an example of the implementation: http://analytics-api-samples.googlecode.com/svn/trunk/src/tracking/javascript/v5/social/facebook_js_async.html I've followed the example carefully yet social interactions are not registered. This is the webpage with the non-working setup: http://bit.ly/1dA00dY (obscured domain as per Google's Webmaster Central recommendations for their product forums) This is the structure of the page: In the : ga async code copied from the analytics' page a script tag linking to stored in the same domain. the twitter js loading tag In the the fb-root div the facebook async loading js including the _ga.trackFacebook(); call the social buttons afterwards, like so: (with the proper URL) Tweet (with the proper handle) That's it. As far as I can tell, I have implemented it exactly like in the example, but likes and twitts aren't registered. I have also altered the ga_social_tracking.js to register the social interactions as events, adding the code below. It doesn't work either. What could be wrong? Thanks! Code added to ga_social_tracking.js var url = document.URL; var category = 'Social Media'; /* Facebook */ FB.Event.subscribe('edge.create', function(href, widget) { _gaq.push(['_trackEvent', category, 'Facebook', url]); }); /* Twitter */ twttr.events.bind('tweet', function(event) { _gaq.push(['_trackEvent', category, 'Twitter', url]); });

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  • Oracle Unveils Oracle Social Relationship Management Suite at Oracle OpenWorld

    - by Richard Lefebvre
    New Service Enables Companies to Listen, Engage, Create, Market and Analyze Interactions across Multiple Social Platforms in Real-Time During his keynote presentation, Oracle CEO Larry Ellison announced the Oracle Social Relationship Management (SRM) Suite.   Oracle Social Relationship Management Suite is an integrated enterprise service that enables companies to listen, engage, create, market, and analyze interactions across multiple social platforms in real-time providing a holistic view of the consumer.   Oracle Social Relationship Management Suite is integrated with Oracle’s enterprise applications, including Oracle Fusion Marketing, Oracle Fusion Sales Catalog, Oracle ATG Web Commerce, and Oracle Enterprise Resource Planning (ERP), allowing organizations to use social to transform their corporate business processes and systems.   Additionally, Oracle Social Relationship Management Suite is integrated with Oracle Platform Services, including Oracle Java Cloud Service and Oracle Database Cloud Service, enabling marketing teams to integrate social with their custom Web pages, landing pages and marketing tools. Unleashing the Power of Social • Providing a holistic view of consumer interactions, Oracle Social Relationship Management Suite includes: Oracle Social Network (OSN): Provides a secure collaboration platform that supports real-time collaboration and networking for users inside and outside the organization. Oracle Social Marketing: Enables marketers to centrally create, publish, moderate, manage, measure and report across multiple social campaigns and platforms. It also helps marketers publish social content, engage fans and customize their brand's look and feel. Oracle Social Engagement & Monitoring Cloud Service: Enables organizations to analyze social media interactions while also empowering customer service and sales teams to effectively engage with customers and prospects. It gives organizations the tools they need to understand customers and take the appropriate actions by monitoring, listening, learning, and responding to signals and trends across the social web. Oracle Social Sites: provides brands and agencies a powerful and rich editing experience that end users can leverage to dynamically develop and launch social sites. Oracle Data and Insights. A service that caters to a growing enterprise need for externally information by providing information, directory and insights about common business entities. Supporting Quote “By fundamentally changing the way organizations connect with their different stakeholders, social is changing the rules of business,” said Thomas Kurian, executive vice president, Oracle Product Development. “With the Oracle Social Relationship Management Suite we are empowering our customers to embrace this change by integrating the tools required to listen, engage, create, market and analyze social interactions into existing applications and services.”

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  • BPM 11g - Dynamic Task Assignment with Multi-level Organization Units

    - by Mark Foster
    I've seen several requirements to have a more granular level of task assignment in BPM 11g based on some value in the data passed to the process. Parametric Roles is normally the first port of call to try to satisfy this requirement, but in this blog we will show how a lot of use-cases can be satisfied by the easier to implement and flexible Organization Unit. The Use-Case Task assignment is to an approval group containing several users. At runtime, a location value in the input data determines which of the particular users the task is ultimately assigned to. In this case we use the Demo Community referenced in the SOA Admin Guide, and specifically the "LoanAnalyticGroup" which contains three users; "szweig", "mmitch" & "fkafka". In our scenario we would like to assign a task to "szweig" if the input data specifies that the location is "JapanCentral", to "fkafka" if the location is "JapanNorth" and to "mmitch" if "JapanSouth", and to all of them if the location is "Japan" i.e....   The Process Simple one human task process.... In the output data association of the "Start" activity we need to set the value of the "Organization Unit" predefined variable based on the input data (note that the  predefined variables can only be set on output data associations)....  ...and in the output data association of the human activity we will reset the "Organization Unit" to empty, always good practice to ensure that the Organization Unit will not be used for any subsequent human activities for which we do not require it.... Set Up the Organization Unit  Log in to the BPM Workspace with an administrator user (weblogic/welcome1 in our case) and choose the "Administration" option. Within "Roles" assign the "ProcessOwner" swim-lane for our process to "LoanAnalyticGroup".... Within "Organization Units" we can model our organization.... "Root Organization Unit" as "Japan" and "Child Organization Unit" as "Central", "South" & "North" as shown. As described previously, add user "szweig" to "Central", "mmitch" to "South" and "fkafka" to "North"....   Test the Process Invalid Data  First let us test with invalid data in the input to see what the consequences are, here we use "X" as input.... ...and looking at the instance we can see it has errored.... Organization Unit Root Level Assignment  Now let us see what happens if we have "Japan" in the input data.... ...looking in the "flow trace" we can see that the task has been assigned....  ... but who has the task been assigned to ? Let us look in the BPM Workspace for user "szweig"....  ...and for "mmitch"....  ... and for "fkafka"....  ...so we can see that with an Organization Unit at "Root" level we have successfully assigned the task to all users. Organization Unit Child Level Assignment  Now let us test with "Japan/North" in the input data.... ...and looking in "fkafka" workspace we see the task has been assigned, remember, he was associated with "JapanNorth"....   ... but what about the workspace of "szweig"....  ...no tasks assigned, neither has "mmitch", just as we expected. Summary  We have seen in this blog how to easily implement multi-level dynamic task routing using Organization Units, a common use-case and a simpler solution than Parametric Roles. 

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  • Focus on Social Relationship Management at Oracle OpenWorld

    - by Pat Ma
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 0 0 1 422 2408 involver 20 5 2825 14.0 Normal 0 false false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Greetings from Oracle OpenWorld 2012. Today, we’re going to focus on Social Relationship Management at Oracle OpenWorld.?Social networking is touching all businesses today.  Customers are speaking about your brand right now on social media sites. Your employees are speaking to one another on social media sites. In an Oracle survey, 40% of consumers factor in Facebook recommendations when making purchasing decisions. Despite the rise of social networking, 70% of marketers report having little understanding of social media conversations happening around their brand. Oracle has invested in technologies that will help companies leverage social media technologies for their enterprise. Our suite of social products is collectively known as Social Relationship Management. Customers are using Social Relationship Management to get analytics to social media conversations around their brand, manage multiple social media channels while keeping their brand consistent, optimize internal workflows and processes, and create better customer relationships and experiences. In this example, using Social Relationship Management, a high-end national grocery chain is able to see that “Coconut Water” is trending in San Francisco. They are now able to send a $2-off coconut water coupon to shoppers who have checked into their San Francisco locations. This promotion further drives sales of coconut water in San Francisco. In another example, using Social Relationship Management, a technology company creates multiple Facebook pages and runs campaigns on them. These social campaigns are now integrated and tracked as another marketing channel in Oracle Fusion CRM. The technology company can now track and respond to a particular customer as he moves across multiple channels – without having to restart the conversation each time the customer contacts the company. Furthermore, the technology company can see in one interface what marketing channels – including social – is performing best for each promotion. Besides being a Software-as-a-Service solution, social is also a Platform-as-a-Service solution. The benefit here is that customers can extend the functionality of our social applications to suit their particular needs or create their own social application from scratch. During the Social Developer track, developers are learning how to use Java and other industry-standard programming languages to plug in social functionality to enterprise applications. To see how Social Relationship Management can help your business build better relationships and experience with customers, visit us on the web at oracle.com/social. There are a lot more social-oriented sessions left at OpenWorld. To view a schedule of the upcoming social-oriented sessions, go here.

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  • BPM Business Value Patterns

    - by JuergenKress
    Together with Matthias Ziegler from Accenture we presented the BPM Business Value Patterns at the SOA & BPM Integration Days in Germany in October: BPM Business Value Patterns View more presentations by Jürgen Kress Please visit the website http://soa-bpm-days.de/  for the next SOA & BPM Integration Days III February 29th & March 1st in Munich If you'd like to learn more please feel free to contact us any time: Matthias Ziegler Jürgen Kress For regular information on Oracle SOA Suite become a member of the SOA Partner Community. To register please visit  www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Technorati Tags: Matthias Ziegler,Jürgen Kress,SOA & BPM Integration Days,BPM,BPM Value Patterns,BPM ROI,Oracle,OPN,Accenture

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  • Notes on Oracle BPM PS6 Adaptive Case Management

    - by gcolman
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} I have recently been looking at the  latest release of the BPM Case Management feature in the Oracle BPM PS6 release. I had put together some notes to help me gain a better understanding of the context of the PS6 BPM Case Management. Hopefully, this along with the other resources will enable you to gain a clear picture of the flexibility of this feature. Oracle BPM PS6 release includes Case Management capability. This initial release aims to provide: Case Management Framework Integration of Case Management with BPM & SOA suite It is best to regard the current PS6 case management feature as a case management framework. The framework provides the building blocks for creating a case management system that is fully integrated into Oracle BPM suite. As of the current PS6 release, no UI tooling exists to help manage cases or the case lifecycle. Mark Foster has written a good blog which outlines Case Management within PS6 in the following link. I wanted to provide more context on Case Management from my perspective in this blog. PS6 Case Management - High level View BPM PS6 includes “Case” as a first class component in a SOA Suite composite. The Case components (added to the SOA Composite) are created when a BPM process is assigned to a case in JDveloper. The SOA Case component is defined and configured within JDevloper, which allows us to specify the case data structures and metadata such as stakeholders, outcomes, milestones, document stores etc. "Activities" are associated with a case, and become available to be executed via the case apis. Activities are BPM processes, Human Activities or Java call outs. The PS6 release includes some additional database tables to store the case metadata and case instance data (data object, comments, etc…). These new tables are created within the SOA_INFRA schema and the documents associated with that case into a document repository that is configured with the case. One of the main features of Case Management is the control of the case logic through case events and case business rules. A PS6 Case has an associated business rule component, which can be configured to control the availability and execution of activities within the case. The business rules component is able to act upon events that the PS6 Case Management framework generates during the lifecycle of that case. Events are fired during the lifetime of the case (e.g. Case created, activity started, activity ended, note added, document uploaded.) Internal Case state The internal state of a case is represented by the diagram below. This shows the internal states and the transition paths for a Case from one state to the next Each transition in state will create an event that can be enacted upon via the Case rules engine. The internal case state lifecycle is defined as follows Defining a case A Case is created and defined as a component of a JDeveloper BPM project. When you create a Case as part of a BPM project, JDeveloper, creates the following components within the SCA composite: Case component Case component interfaces (WSDL etc) Case Rules component (Oracle Business Rules) Adds the Case Component and Case Rules Component to the BPM SOA composite Case Configuration The following section gives a high level overview of the items that can be configured for a BPM Case. Case Activities A Case is associated with a set of activities that are to be performed as part of that Case. Case activities can be: SOA Human Tasks BPM processes Custom Task (Java Class) Case activities are created from pre-existing BPM process or human tasks, which, once defined, can be configured additionally as Case activities in JDeveloper and made available within the lifecycle of a case. I've described the following configurable components of a case (very!) briefly as: Milestones Milestones are (optional) user defined logical milestones that can be achieved within a case. No activities are associates with a milestone, but milestone attainment can be programmatically set and events raised when milestones are reached Outcomes User defined status of a completed case. An event is fired when an outcome is attained. Case Data Defines the data that will be stored with a case XML schemas define the data that is stored with the case. Case Documents Defines the location of documents that are attached to a case (e.g. WebCenter Content) User Defined Events Optional user defined events that can be fired or captured to drive case processing rules Stakeholders Defines the actors who can participate in the case (roles, users, groups) Defines permissions for individual case permissions (read case, create document etc…) Business Rules Business rules are the main component controlling the flow of a Case Each case has an associated business ruleset Rules are fired on receiving Case events (or User defined events) Life cycle events Milestone events Activity events Data events Document events Comment events User event Managing the Case Managing the lifecycle of a case is achieved in two ways: Managing case logic with Business Rules Managing the case lifecycle via the Case APIs. A BPM Case can be viewed as a set of case data & documents along with the activities that can be performed within a case and also the case lifecycle state expressed as milestones and internal lifecycle state. The management of the case life is achieved though both the configuration of business rules and the “manual” interaction with a case instance through the Case APIs. Business Rules and Case Events A key component within the Case management framework is the event model. The BPM Case Management solution internally utilizes Oracle EDN (Event Delivery Network) to publish and subscribe to events generated by the Case framework. Events are generated by the Case framework on each of the processes and stages that a case instance will travel on its lifetime. The following case events are part of the BPM Case: Life cycle events Milestone events Activity events Data events Document events Comment events User event The Case business rules are configured to listen for these events, and business logic can be coded into the Case rules component to enact upon an event being received. Case API & Interaction Along with the business rules component, Cases can be managed via the Case API interfaces. These interfaces allow for the building of custom applications to integrate into case management framework. The API’s allow for updating case comments & documents, executing case activities, updating milestones etc. As there is no in built case management UI functions within the PS6 release, Cases need to be managed via a custom built UI, interacting with selected case instances, launching case activities, closing cases etc. (There is expected to be a UI component within subsequent releases) Logical Case Flow The diagram below is intended to depict a logical view of the case steps for a typical case. A UI or other service calls the Case interface to create a Case instance The case instance is created & database data inserted A lifecycle event is raised indicating a case activity (created) event The case business rules capture the event and decide on an action to take Additionally other parties can subscribe to Case events via EDN The business rules may handle the event, e.g. configured to execute a case activity on case creation event The BPM/Human Workflow/Custom activity is executed A case activity event is raised on the execute activity A case work UI or business service can inspect the case instance and call other actions to progress that case, such as: Execute activity Add Note Add document Add case data Update Milestone Raise user defined event Suspend case Resume case Close Case Summary Having had a little time to play around with the APIs and the case configuration, I really like the flexibility and power of combining Oracle Business Rules and the BPM Case Management event model. Creating something this flexible and powerful without BPM Case Management would take a lot of time and effort. This is hopefully going to save my customers a lot of time and effort! I may make amendments to this post as my understanding of Case Management increases! Take a look at the following links for official documentation etc. http://docs.oracle.com/cd/E28280_01/doc.1111/e15176/case_mgmt_bpmpd.htm https://blogs.oracle.com/bpm/entry/just_in_case Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";}

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  • BPM 11g Customer Stories & Solution Catalog & Process Accelerators

    - by JuergenKress
    Stories Everyone loves a good story on planning or implementing a BPM strategy. Everyone wants to hear how it was done before?, what worked?, what was achieved? If you have achieved success with BPM, we are very keen to hear your stories and examples of how your customers use it. We receive lots of requests from people who are thinking of using BPM to solve a specific problem or in combination with a specific technology to talk to someone who has done it before. These stories are invaluable. Drop down the details of anything you think is relevant with a bit of detail and we will follow up on it. As one good deed deserves another, we will do our best to give you stories if you need them to show that where you are going, others have treaded before. Send your stories to us using this e-mail link and we will share them among other like minded people. Solution Catalogue This summer, Oracle is launching a solution catalogue specifically intended for partners. If you have delivered a successful implementation in BPM and think it could be reused and applied again in a similar scenario in the same industry or in a similar environment, then we ware keen to know about it and will add it to the solution catalogue. The solution catalogue will showcase successful BPM solutions both inside and outside Oracle. Be in touch with us on this e-mail link and we will make sure to add your solution. Process Accelerators Finally if you have specific processes that you are expert on, you have implemented at a customer and you want to work with us on getting these productised, then we would love to know about it. The process accelerator programme is explained in the most recent SOA/BPM Community Newsletter but again feel free to contact us if you want to get involved. Good luck with BPM and let us know how we can help. Barry O'Reilly Director BPM Solutions [email protected] SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: BPM,Barry O Reilly,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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  • AVIO Academy - ADF w/Oracle BPM

    - by BPMWarrior
    Oracle Platinum Partner AVIO Consulting is excited to announce the launch of the industry’s first ADF with Oracle BPM developer training program.  This training program is for any prospects or customers that could benefit from a better understanding of Oracle ADF and Oracle BPM.    Visit the AVIO Academy website for an in-depth description of the new ADF with Oracle BPM Workshop .     What it is: ·         Industry’s first ADF with Oracle BPM training program ·         3-day workshop showcasing application development using ADF with Oracle BPM Suite   Training Purpose: Teaches developers how to use Oracle Application Development Framework (ADF) with the Oracle Business Process Management (BPM) Suite.  The workshop is the only one of its kind on the market today.  During the course, students gain a better understanding of Oracle ADF, and the nuances of making it work with Oracle BPM.   Course Overview This course in AVIO’s BPM series, consists of 11 hands-on lessons designed specifically for developers.   It provides a comprehensive overview of ADF and Oracle BPM concepts, and step-by-step easy to follow instructions for creating and integrating ADF user interfaces with Oracle BPM processes.  Students leave the workshop with the working versions of the projects they build for their future reference.  Rather than just frantically clicking through the lessons, concepts are thoroughly explained and demonstrated.  Students leave understanding the best practices AVIO established during years of developing ADF solutions for Oracle BPM and SOA.   AVIO Academy This new workshop is offered through AVIO Academy, the only program with curriculum specifically developed for the most recent version of the Oracle BPM Suite. The academy specializes in hands-on role based training that uses an organization’s own processes for a more practical learning experience.   Visit the AVIO Academy website for an in-depth description of the new ADF with Oracle BPM Workshop. If you have any questions please contact Brandon Dean at [email protected]

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  • Oracle Delivers Oracle Social Services Suite

    - by michael.seback
    Oracle Delivers Oracle Social Services Suite with New Releases of Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10 Continuing its leadership and commitment to provide key innovations specifically created for social services agencies, Oracle today released the new Oracle Social Services Suite that includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. "Oracle's commitment to our social services customers is indisputable with the introduction of Oracle Social Services Suite and the latest innovations from Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10," said Anthony Lye, Senior Vice President of CRM, Oracle. "Social service agencies have not only many of the most complex jobs to perform with limited time and funding, but also some of the most important for our society, especially when children are involved. The technology advances Oracle provides will help these agencies increase their own efficiency and save costs, while helping to improve the outcome for their clients." read more

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  • Oracle Makes Social Services More Effective

    - by michael.seback
    By Brendan B. Read, TMCnet.com, April 5, 2010 Oracle Makes Social Services More Effective with New Oracle Social Services Suite Overworked, with too frequently heart-wrenching cases yet cash-strapped, social service agencies now have a new solution that has been expressly designed to help them accomplish more for their clients with the same resources. Oracle's Oracle Social Services Suite provides them with a complete, open and integrated platform for eligibility and case management to simplify eligibility determination increase caseworker efficiency and improve program effectiveness. The Social Services Suite also includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. Here are the Oracle Social Services Suite and Siebel CRM Public Sector 8.2 features and benefits: read the article here.

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