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• UPK Pre-Built Content Update

  - by Karen Rihs

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} UPK pre-built content development efforts are always underway and growing. Over the last few months, the following new, upgraded, and revised modules became available:  NEW CONTENT RELEASES E-Business Suite 12.1 Install Base Process Manufacturing, Process Quality Fundamentals for EBS Fusion 11g Release 1 Receivables Assets Purchasing Distributed Order Orchestration Payables Functional Setup Manager Project Portfolio Management Self Service Procurement JDE E1 9.0 Accounts Payable 9.0 with 9.1 Tools Fundamentals 9.0 with 9.1 Tools General Ledger 9.0 with 9.1 Tools Accounts Receivable 9.0 with 9.1 Tools Procurement and Subcontract Management 9.0 with 9.1 Tools Oracle Utilities Customer Care and Billing 2.3.1 Administrative Setup User Tasks Primavera Primavera Contract Management 14 Primavera P6 Enterprise Project Portfolio Management 8.2 UPK CONTENT UPGRADES Agile CNM 1.2 Customer Needs Management E-Business Suite 12.1 Project Foundation JDE E1 9.1 Fixed Assets Accounting General Ledger Fundamentals Inventory Management Sales Order Management PeopleSoft 9.1 Reporting Tools for PeopleTools 8.5.2  UPK CONTENT REVISIONS Oracle Utilities for Meter Data Management 2.0.1 Administrative Setup User Tasks VEE and Usage Rules Working with Measurement Data PeopleSoft 9.0 and 9.1 Enterprise Learning Management Reporting Tools for HCM (previously Reporting Tools for HRMS) PeopleSoft 9.1 Expenses General Ledger Inventory Contracts Grants Strategic Sourcing For a list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} For more information on how your organization can take advantage of UPK pre-built content, see our previous blog,  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Value of UPK Pre-Built Content. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} - Karen Rihs, UPK Outbound Product Management

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• Microsoft Team Foundation Server 2010 Service Pack 1

  - by javarg

  Last week Microsoft has released the first Service Pack for Team Foundation Server. Several issues have been fixed and included in this patch. Check out the list of fixes here. Cool stuff has been shipped with this new released, such as the expected Project Service Integration. PS: note that these annoying bugs has been fixed: Team Explorer: When you use a Visual Studio 2005 or a Visual Studio 2008 client, you encounter a red "X" on the reporting node of the team explorer. Source Control: You receive the error "System.IO.IOException: Unable to read data from the transport connection: The connection was closed." when you try to download a source

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• UPK Breakfast Event: "Getting It Done Right" - Independence, Ohio - November 8th

  - by Karen Rihs

  Join us for a UPK “Getting It Done Right” Breakfast Briefing Come for Breakfast. Leave Full of Knowledge. Join Oracle and Synaptis for a breakfast briefing event before you begin your day, and leave full with knowledge on how to reduce risk and increase user productivity. Oracle’s User Productivity Kit (UPK) can provide your organization with a single tool to provide learning and best practices for each area of the business and help ensure you’re “Getting It Done Right.”Learn from Deb Brown, Senior Solutions Consultant, Oracle, as she shows the UPK tool that can save project teams thousands of hours through automation as well as provide greater visibility into application rollouts and business processes. Also hear from a UPK Customer as they share their company’s success with Oracle UPK.  Learn how UPK insures rapid user adoption; significantly lowers development, system testing, and user enablement time and costs; and mitigates project risk. Finally, Pat Tierney, Oracle Practice Director - Synaptis and Jordan Collard, VP Sales - Synaptis, will conclude with an outline of their success as a UPK implementation partner. Register Now Thursday,November 8, 20127:30 a.m. – 10:00 a.m.Embassy Suites Cleveland – Rockside5800 Rockside Woods BoulevardIndependence, OH 44131Directions Agenda 7:30 a.m. Event Arrival / Registration. Breakfast Served. 8:00 a.m. Deb Brown, Senior Solutions Consultant, Oracle Oracle UPK – A Closer Look at Getting It Done, Right. Ensure End User Adoption. 8:40 a.m. UPK Customer Success Story 9:30 a.m. Pat Tierney, Oracle Practice Director - Synaptis and Jordan Collard, VP Sales - Synaptis – Implementation Partner - Using Oracle UPK Before, During and After Application Rollouts 9:50 a.m. Wrap Up   Don’t miss this special Breakfast Briefing and get a jump start on Oracle UPK technology. Please call 1.800.820.5592 ext. 11030 or Click here to RSVP for this exclusive event! Sponsored bySynaptisSynaptis is an Oracle Gold Partner, providing UPK training, implementation, content creation and post go-live support for organizations since 1999.     If you are an employee or official of a government organization, please click here for important ethics information regarding this event.  

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• Customizing UPK outputs (Part 1)

  - by [email protected]

  If you are familiar with Oracle's User Productivity Kit, you are aware that UPK is a great product for rapidly developing application training. Did you know that you can also customize the UPK outputs to incorporate your company's logo, colors, and preferred styles? There are several areas that support customization: Logo - Within the developer, you can change the logo for all outputs at one time. Player - The player output uses a style sheet that can be updated to change colors, graphics and other visual branding. Documentation - The print documentation uses a Word-based template that can be modified to match your corporate standards. I'll discuss the first one today, and we'll cover the others in subsequent blogs. Before you begin: If you are working in a multi-user environment, ensure that you have "Modify" permissions for the Styles directory under the Publishing folder. Make a copy of the current styles. This recommendation is for backup purposes. If something goes wrong, you will have a way to recover. Consider creating your own category by creating a new folder under the Styles directory, and then copying the styles into your new folder. When you upgrade to future versions, the system will overwrite the standard styles with any new feature additions and updates that have been made. With your own category, all of your customizations will remain intact. To update the logos in all outputs: From the Tools Menu, choose Customize Logo. Select the category if necessary. Browse to select your logo. You can use any size logo, in any graphic format (*.bmp, *.gif, *.jpeg, *.jpg, *.png, or *.tif). The system will make a copy of your logo and add it to each of the publishing styles. Choose OK, and the update process begins. It may take a few minutes. Helpful hints: The logo you select is used "as is" - no resizing or cropping occurs during this process. The Customize Logo process automates replacing all the logo graphics for online deployment (small_logo.gif and large_logo.gif) and the headers in the documentation outputs. You can manually replace these graphics on an individual style basis if you prefer. The recommended logo size is 230 pixels wide x 44 pixels high. Prior to updating the logos, the system will display the size of the selected logo. If you use a logo that is much larger than the recommended size, the heading area will resize to fit the new logo, but that will impact the space available for your training material. If you are using a multi-user environment, the system will check out the publishing styles to you for the logo updates. After you review the styles, remember to check them in so the rest of your team can access the new changes. I'd be interested in hearing (or seeing) how you brand your UPK. Feel free to share in the comments! --Maria Cozzolino, Manager of Requirements & UI for UPK Product Development PS. For those of you who want to customize the player and documentation NOW, check out the detailed instructions in the Publishing Content chapter of the Content Development Guide.

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• Messing with the Team

  - by Robert May

  Good Product Owners will help the team be the best that they can be.  Bad product owners will mess with the team and won’t care about the team.  If you’re a product owner, seek to do good and avoid bad behavior at all costs.  Remember, this is for YOUR benefit and you have much power given to you.  Use that power wisely. Scope Creep The product owner has several tools at his disposal to inject scope into an iteration.  First, the product owner can use defects to inject scope.  To do this, they’ll tell the team what functionality that they want to see in a feature.  Then, after the feature is developed, the Product Owner will decide that they don’t really like how the functionality behaves.  To change it, rather than creating a new story, they’ll add a defect.  The functionality is correct, as designed, but the Product Owner doesn’t like it.  By creating the defect, the Product Owner destroys the trust that the team has of the product owner.  They may not be able to count the story, because the Product Owner changed the story in the iteration, and the team then ends up looking like they have low velocity for something over which they have no control.  This is bad.  One way to deal with this is to add “Product Owner Time” to the iteration.  This will slow the velocity, but then the ScrumMaster can tell stake holders that this time is strictly in place to deal with bad behavior of the Product Owner. Another mechanism often used to inject Scope is the concept of directed development.  Outside of planning, stand-ups, or any other meeting, the Product Owner will take a developer aside and ask them to complete a task for them.  This is bad!  The team should be allocating all of their time to development.  If the Product Owner asks for a favor, then time that would normally be used for development will be used for a pet project of the Product Owner and the team will not get credit for this work.  Selfish product owners do this, and I typically see people who were “managers” do this behavior.  Authoritarian command and control development environments also see this happen.  The best thing that can happen is for the team member to report the issue to the ScrumMaster and the ScrumMaster to get very aggressive with management and the Product Owner to try and stop the behavior.  This may result in the ScrumMaster being fired, but if the behavior continues, Scrum is doomed.  This problem is especially bad in cases where the team member’s direct supervisor is the Product Owner.  I don’t recommend that the Product Owner or ScrumMaster have a direct report relationship with team members, since team members need the ability to say no.  To work around this issue, team members need to say no.  If that fails, team members need to add extra time to the iteration to deal with the scope creep injection and accept the lower velocity. As discussed above, another mechanism for injecting scope is by changing acceptance tests after the work is complete.  This is similar to adding defects to change scope and is bad.  To get around, add time for Product Owner uncertainty to the iteration and make sure that stakeholders are aware of the need to add this time because of the Product Owner. Refusing to Prioritize Refusing to prioritize causes chaos for the team.  From the team’s perspective, things that are not important will be worked on while things that the team knows are vital will be ignored.  A poor Product Owner will often pick the stories for the iteration on a whim.  This leads to the team working on many different aspects of the product and results in a lower velocity, since each iteration the team must switch context to the new area of development. The team will also experience confusion about priorities.  In one iteration, Feature X was the highest priority and had to be done.  Then, the following iteration, even though parts of Feature X still need to be completed, no stories to address them will be in the iteration.  However, three iterations later, Feature X will again become high priority. This will cause the team to not trust the Product Owner, and eventually, they’ll stop caring about the features they implement.  They won’t know what is important, so to insulate themselves from the ever changing chaos, they’ll become apathetic to all features.  Team members are some of the most creative people in a company.  By losing their engagement, the company is going to have a substandard product because the passion for the product won’t be in the team. Other signs that the Product Owner refuses to prioritize is that no one outside of the product owner will be consulted on priorities.  Additionally, the product, release, and iteration backlogs will be weak or non-existent. Dealing with this issue is not easy.  This really isn’t something the team can fix, short of taking over the role of Product Owner themselves.  An appeal to the stake holders might work, but only if the Product Owner isn’t a “manager” themselves.  The ScrumMaster needs to protect the team and do what they can to either get the Product Owner to prioritize or have the Product Owner replaced. Managing the Team A Product Owner that is also the “boss” of team members is a Scrum team that is waiting to fail.  If your boss tells you to do something, failing to do that something can cause you to be fired.  The team needs the ability to tell the Product Owner NO.  If the product owner introduces scope creep, the team has a responsibility to tell the Product Owner no.  If the Product Owner tries to get the team to commit to more than they can accomplish in an iteration, the team needs the ability to tell the Product Owner no. If the Product Owner is your boss and determines your pay increases, you’re probably not going to ever tell them no, and Scrum will likely fail.  The team can’t do much in this situation. Another aspect of “managing the team” that often happens is the Product Owner tries to tell the team how to develop the stories that are in the iteration.  This is one reason why I recommend that Product Owners are NOT technical people.  That way, the team can come up with the tasks that are needed to accomplish the stories and the Product Owner won’t know better.  If the Product Owner is technical, the ScrumMaster will need to take great care to protect the team from the ScrumMaster changing how the team thinks they need to implement the stories. Product Owners can also try to manage the team by their body language.  If the team says a task is going to take 6 hours to complete, and the Product Owner disagrees, they will use some kind of sour body language to indicate this disagreement.  In weak teams, this may cause the team to revise their estimate down, which will result in them taking longer than estimated and may result in them missing the iteration.  The ScrumMaster will need to make sure that the Product Owner doesn’t send such messages and that the team ignores them and estimates what they REALLY think it will take to complete the tasks.  Forcing the team to deal with such items in the retrospective can be helpful. Absenteeism The team is completely dependent upon the Product Owner to develop features for the customer.  The Product Owner IS the voice of the customer and without them, the team will lack direction.  Being the Product Owner is a full time job!  If the Product Owner cannot dedicate daily time with the team, a different product owner should be found. The Product Owner needs to attend every stand-up, planning meeting, showcase, and retrospective that the team has.  The team also must be able to have instant communication with the product owner.  They must not be required to schedule meetings to speak with their product owner.  The team must be the highest priority task that the Product Owner has. The best way to work around an absent Product Owner is to appoint a new Product Owner in the team.  This person will be responsible for making the decisions that the Product Owner should be making and to act as the liaison to the absent Product Owner.  If the delegate Product Owner doesn’t have authority to make decisions for the team, Scrum will fail.  If the Product Owner is absent, the ScrumMaster should seek to have that Product Owner replaced by someone who has the time and ability to be a real Product Owner. Making it Personal Too often Product Owners will become convinced that their ideas are the ones that matter and that anyone who disagrees is making a personal attack on them.  Remember that Product Owners will inherently be at odds with many people, simply because they have the need to prioritize.  Others will frequently question prioritization because they only see part of the picture that Product Owners face. Product Owners must have a thick skin and think egos.  If they don’t, they tend to make things personal, which causes them to become emotional and causes them to take actions that can destroy the trust that team members have in the Product Owner. If a Product Owner is making things person, the best thing that team members can do is reassure them that its not personal, but be firm about doing what is best for the Company and for the users.  The ScrumMaster should also spend significant time coaching the Product Owner on how to not react emotionally and how to accept criticism without becoming defensive. Conclusion I’m sure there are other ways that a Product Owner can mess with the team, but these are the most common that I’ve seen.  I would encourage all Product Owners to seek to be a good Product Owner.  If you find yourself behaving in any of the bad product owner ways, change your behavior today!  Your team will thank you. Remember, being Product Owner is very difficult!  Product Owner is one of the most difficult roles in Scrum.  However, it can also be one of the most rewarding roles in Scrum, since Product Owners literally see their ideas brought to life on the computer screen.  Product Owners need to be very patient, even in the face of criticism and need to be willing to make tough decisions on priority, but then not become offended when others disagree with those decisions.  Companies should spend the time needed to find the right product owners for their teams.  Doing so will only help the company to write better software. Technorati Tags: Scrum,Product Owner

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• Who should determine team size?

  - by TaylorOtwell

  Developers, managers, or customers? I was recently involved in a situation where I felt like the customers were arbitrarily demanding for more developers on a team which already had too many developers. They were scared the project was going to be late (and it probably will be). Personally, I was scared we were going to fulfill Brook's Law. The group of programmers already lacked in-depth business knowledge, and some were even new to the technology (.NET), yet the customer wanted to add more developers who had even less business knowledge. The impression was that this would make the project get done quicker. I started wondering if the customer, who is extremely bright, but presumably knows little about IT project management, should really be the one determining team size.

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• Essential roles for web application team

  - by jromero

  Some friends of mine came up with an idea for a web application which we (so far) think could be great. I made the analysis and all the early stages of the development process and I'm about to start the coding. I'm talking about something that is barely a mid-level project, so I consider one developer (myself) should be enough. The thing is that we are trying to assign roles to each one of us so we can be focused on our duties and have clear our responsibilities within the team. We are a crew of four people, three of us (my friends) are business people who would do the marketing, customer relationship, management and accounting stuff and I'm basically the developer. I have in mind to get them involved into the development process by giving them documentation to write and use them as testers, all of that besides the management duties they have. Perhaps someone out there have been in the same situation, so I would appreciate if the experience is shared so we can effectively give ourselves positions in the project based on what I explained above. Which are the essential roles or the optimal team layout so the idea can be developed successfully? The question is not strictly about programming, but it's related to build a software entrepreneurship beyond the code, that is something that I'm sure plenty of us are looking. Any help is really appreciated! Regards.

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• Load Balancing between Team Build agents in Team Foundation Server 2008

  Load Balancing between Team Build 2008 agents in Team Foundation Server 2008

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• Customizing UPK outputs (Part 2 - Player)

  - by [email protected]

  There are a few things that can be done to give the Player output a personalized look to match your corporate branding. In my previous post, I talked about changing the logo. In addition to the logo, you can change the graphic in the heading, button colors, border colors and many other items. Prior to making any customizations, I strongly recommend making a copy of the existing Player style. This will give you a backup in case things go wrong. I'd also recommend that you create your own brand. This way, when you install the newest updates from us, your brand will remain intact. Creating your own brand is pretty easy. Make sure you have modify permissions on the publishing styles directory, if you are using a multi-user installation. Under the Publishing/Styles folder, create a new folder with your company name. Copy all the publishing styles from the UPK folder to your newly created folder. Now, when you go through the Publishing wizard, you will have two categories to choose from: the UPK category or your custom category. Now, for updating the Player output. First, the graphic that appears on the right hand side of the Player. If you're using a multi-user installation, check out the player style from your custom brand. Open the player style. Open the img folder. The file named "banner_image.png" represents the graphic that appears on the right hand side of the player. It is currently sized at 425 x 54. Try to keep your graphic about the same size. Rename your graphic file to be "banner_image.png", and drag it into the img folder. Save the package. Check in the package if you are in a multi-user installation. You've just updated the banner heading! Next, let's work on updating some of the other colors in the player. All the customizable areas are located in the skin.css file which is in the root of the Player style. Many of our customers update the colors to match their own theme. You don't have to be a programmer to make these changes, honest. :) To change the colors in the player: Make a copy of the original skin.css file. (This is to make sure you have a working version to revert to, in case something goes wrong.) Open the skin.css file from the Player package. You can edit it using Notepad. Make the desired changes. Save the file. Save the package. Publish to view your new changes. When you open the skin.css, you will see groupings like this: .headerDivbar { height: 21px; background-color: #CDE2FD; } Change the value of the background-color to the color of your choice. Note that you cannot use "red" as a color, but rather you should enter the hexadecimal color code. If you don't know the color code, search the web for "hexadecimal colors" and you'll find many sites to provide the information. Here are a few of the variables that you can update. Heading: .headerDivbar -this changes the color of the banner that appears under the graphic Button colors: .navCellOn - changes the color of the mode buttons when your mouse is hovering on them. .navCellOff - changes the color of the mode buttons when the mouse is not over them Lines: .thorizontal - this is the color of the horizontal lines surrounding the outline .tvertical - this is the color of the vertical lines on the left and right margin in the outline. .tsep - this is the color of the line that separates the outline from the content area Search frame: .tocSearchColor - this is the color of the search area .tocFrameText - this is the background color of the TOC tree. Hint: If you want to try out the changes prior to updating the style, you can update the skin.css in some content you've already published for the player (it's located in the css folder of the player package). This way, you can immediately see the changes without going through publishing. Once you're happy with the changes, update the skin.css in player style. Want to customize more? Refer to the "Customizing the Player" section of the Content Development manual for more details on all the options in the skin.css that can be changed, and pictures of what each variable controls. I'd love to see how you've customized the player for your corporate needs. Also, if there are other areas of the player you'd like to modify but have not been able to, let us know. Feel free to share your thoughts in the comments. --Maria Cozzolino, Manager of Requirements & UI Design for UPK

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• Important Note for Enablement Service Pack 1 for UPK 3.6.1

  - by marc.santosusso

  The following was originally posted to one of the UPK communities on LinkedIn. Since this post generated some feedback that this information was not well-known, I thought it would be good to repost, which I've done with permission from Earl Sullivan. This is an FYI for those who have UPK 3.6.1 and applied the Enablement Pack 1. There is a manual database update that is needed to be run. Here is the information: To correct an issue with permissioning in the Library, this Service Pack, issued in March 2010, also contains scripts to update the database on the Oracle Database or MicrosoftSQL server. Once you have run the Setup.exe file for the Service Pack, the necessary script files can be found at the root of the folder where the Developer is installed. These scripts must be run manually according to the instructions below. To update a database located on an Oracle Database server manually: Run the Setup.exe to install the files for the Service Pack. Start SQL*Plus and login with the system account. At the command prompt, enter the path to the AlterSchemaObjects.sql script located at the root of the folder where the Developer is installed. and append the following parameters: schema_owner - There is a limit of 20 characters on the schema owner name. You can find this information in the web.config file located in the Repository.WS in the folder where the server is installed. password - The existing schema owner password. Statement with generic parameters: @C:\AlterSchemaObjects.sql schema_owner password 4. Run the AlterSchemaObjects.sql script. To update a database located on a Microsoft SQL server manually: Run the Setup.exe to install the files for the Service Pack. Log in to the database using the database administrator account. Open and edit the AlterDBObjects.sql file located at the root of the folder where the Developer is installed. Replace the ODServer text with the username used when the database was installed. You can find this information in the web.config file located in the Repository.WS folder in the folder where the server is installed. Change the database from master to the name of the existing Developer database and run the AlterDBObjects.sql script. Note: The database name is the initial catalog in the connection string in the web.config file. Editor's note: The database update fixes a problem with permissions where the permissions for a user will be incorrectly updated when a group that the user was removed from has their permissions changed.

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• UPK Hands-on Labs at OHUG

  - by Karen Rihs

  Going to OHUG, June 18-22? Be sure to attend one or more UPK hands-on labs! Choose from Basic, Advanced, What's New, and Prebuilt Content!   Oracle User Productivity Kit 11.1 Workshop – Basic Stephen Armbruster, Oracle Corporation June 19, 2012, 11:00 a.m. – 12:00 p.m. June 20, 2012, 4:30 – 5:30 p.m. The User Productivity Kit (UPK) is a comprehensive, cost-effective, customizable solution that helps your organization quickly create the critical documentation, training, and support materials needed to drive project team and user productivity throughout the lifecycle of your software. The User Productivity Kit provides system process documentation, user acceptance test scripts, comprehensive instructor-led training materials, web-based training materials, role-based performance support, and complete documentation. Also provided is the UPK Developer, which serves as a single-source development and customization tool to enable rapid content creation and customization. The User Productivity Kit delivers: Business process documentation for fit-gap analysis - providing time and cost savings that jump-start your implementation or upgrade User Acceptance test scripts to help test applications prior to go-live State-of-the-art instructional design tools to rapidly build and tailor documentation, instructor-led training materials, and web-based training to fit organizational needs Live-application performance support with transactional and procedural information to maximize user efficiency. By registering for this hands-on UPK workshop, participants will use UPK to build an application job aid and simulation that can be used as performance support for the application. But hurry, space is limited! Oracle User Productivity Kit 11.1 Workshop – Advanced Stephen Armbruster, Oracle Corporation June 20, 2012, 1:30 – 2:30 p.m. This special workshop is for those already familiar with UPK and will cover advanced concepts. In this workshop, you will gain an in-depth knowledge of working with the UPK Developer. Following this workshop, you will be able to: Create publishing categories Add a logo to a publishing project Publish using the newly created category Configure your own library view Manage topic history in a multi-user environment Oracle User Productivity Kit 11.1 Workshop – What’s NEW! Stephen Armbruster, Oracle Corporation June 19, 2012, 1:30 – 2:30 p.m. June 21, 2012, 1:00 – 2:00 p.m. This special workshop is for those already familiar with UPK and will focus on the new features included in the latest version 11.1. In this workshop, you will review most of the new features included in the UPK Developer. Oracle User Productivity Kit 11.1 Workshop – Prebuilt Content Stephen Armbruster, Oracle Corporation June 19, 2012, 4:30 – 5:30 p.m. June 21, 2012, 2:15 – 3:15 p.m. This special workshop is for those already familiar with UPK and will focus on the latest version 11.1. At the end of this workshop, you will be able to demonstrate how to: Import prebuilt content Modify content frames Add a decision frame Translate a topic into Spanish Stephen Armbruster is a principal sales consultant, specializing in HCM and UPK applications for Oracle over the past twelve years. In addition to his current role, he serves as an ambassador for the Fusion User Experience (UX) team and is tasked with evangelizing the UX for end users across all Oracle brands (Fusion, PSFT, JDE, and EBS).  He is also a trusted advisor to Oracle’s Product Management teams related to Learning Management Systems (LMS). Prior to joining Oracle, he was an instructor as well as an instructional technologist working in the medical diagnostics, high tech, and information management industries. As an expert in both LMS and UPK, he regularly speaks at Oracle conferences including Oracle OpenWorld and OHUG on topics that span using Oracle solutions to accomplish employee training, certification, and user adoption. His presentations are both entertaining and engaging.

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• UPK for Testing Webinar Recording Now Available!

  - by Karen Rihs

  For anyone who missed last week’s event, a recording of the UPK for Testing webinar is now available.  As an implementation and enablement tool, Oracle’s User Productivity Kit (UPK) provides value throughout the software lifecycle.  Application testing is one area where customers like Northern Illinois University (NIU) are finding huge value in UPK and are using it to validate their systems.  Hear Beth Renstrom, UPK Product Manager and Bettylynne Gregg, NIU ERP Coordinator, discuss how the Test It Mode, Test Scripts, and Test Cases of UPK can be used to facilitate applications testing.

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• New A-Team Web Site Launched

  - by .raja

  The A-Team has launched a new web site – the A-Team Chronicles which aggregates and organizes content produced by The A-Team members (including your humble blogger). The A-Team is a central, outbound, highly technical team comprised of Enterprise Architects, Solution Specialists and Software Engineers within the Fusion Middleware Product Development Organization that works with customers and partners, world wide, providing guidance on implementation best practices, architecture, troubleshooting and how best to use Oracle products to solve customer business needs. This content captures best practices, tips and tricks and guidance that the A-Team members gain from real-world experiences, working with customers and partners on implementation projects, through Architecture reviews, issue resolution and more. A-Team Chronicles makes this content available, through short and to the point articles to all our customers and partners in a consistent, easy to find and organized way. If you like the articles we post here, you might find even more interesting articles at the new A-Team Chronicles site, covering a wider range of Fusion Middleware topics. We will be decommissioning this site shortly in favor of A-Team Chronicles site and all new contents will be posted there.

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• UPK 3.6.1 New Feature - Publish Presentation

  - by peter.maravelias

  UPK includes numerous options for deploying the content you have created. Most UPK users are familiar with the UPK Player and the various document outputs that have been available as publishing formats for some time now. In addition UPK provides the content developer the ability to publish content for use in specific environments, LMS, Test Director are two examples. UPK 3.6.1 adds the Presentation publishing type. The Presentation publishing type produces a slideshow presentation of screenshots and text of each topic as a separate Microsoft PowerPoint file. To publish to the presentation option just select the type under the documents category in the publishing wizard. Give this new publishing type a try and let us know what you think by posting a comment. The Presentation publishing type feature came from a customer request and given the ever growing methods and channels for communication we'd like to know what other output types or methods of using existing outputs you would like to see in a future release of UPK.

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• TOMORROW! UPK for Testing Webinar

  - by Karen Rihs

  UPK Webinar:  UPK for Testing September 13, 2012 10 am pacific / 1 pm eastern As an implementation and enablement tool, Oracle’s User Productivity Kit (UPK) provides value throughout the software lifecycle.  Application testing is one area where customers like Northern Illinois University (NIU) are finding huge value in UPK and are using it to validate their systems.  Join us for an OAUG-sponsored event on Sept 13th to hear Beth Renstrom, UPK Product Manager and Bettylynne Gregg, NIU ERP Coordinator, discuss how the Test It Mode, Test Scripts, and Test Cases of UPK can be used to facilitate applications testing. Click Here to Register

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• What would you do to improve the working of a small Development team?

  - by Omar Kooheji

  My company is having a reshuffle and I'm applying for my boss' job as he's moved up the ladder. The new role would give me a chance to move our development team into the 21st century and I'd like to make sure that: I can provide sensible suggestions in the interview to get the job so I can fix the team If I get the job I can actually enact some changes to actually improve the lives of the developers and their output. I want to know what I can suggest to improve the way we work, because I think it's a mess but every time I've suggested a change it's been shot down because any time spend implementing the change would be time that isn't spent developing software. Here is the state of play at the moment: My team consists of 3-4 developers (Mainly Java but I do some .Net work) Each member of the team is usually works on 2-3 projects at a time We are each responsible for the entire life cycle of the project from design to testing. Usually only one person works on a project (Although we have the odd project that will have more than one person working on it.) Projects tend to be bespoke to single customer, or are really heavilly reliant on a particular customer environment. We have 2-3 "Products" which we evolve to meet customer requirements. We use SVN for source control We don't do continuous integration (I'd like to start) We use a really basic bug tracker for internal issue tracking (I'd like to move to an issue/task management system) Any changes that bring a sudden dip in revenue generation will probably be rejected, the company isn't structured for development most of the rest of the technical team's jobs can be broken down to install this piece of hardware, configure that piece of hardware and once a job is done it's done and you never have to look at it again. This mentality has crept into development team because it's part of the company culture.

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• How to interview my future team leader?

  - by Stormenet

  Our current team leader is quitting his job (starting his own company) and thus we are searching for a new team leader. It's a small team of 4 people (Team leader included). Since it's a small team we expect the team leader not to only manage us but also do some coding. Because of this I convinced the R&D manager to let me have a say in this so that I can evaluate his technical skills and managing skills. I have little experience interviewing people let alone my future Team leader. What I search in a team leader is someone who isn't running a dictatorship but someone that when there are issues there is a discussion about it and we take everyone on the same line. What are the things I should not forget to ask and what are the skills I should find in that person?

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• Introducing Oracle User Productivity Kit (UPK) 12.1 Thursday 26th June 2014 – Oracle, Reading, Berkshire

  - by Kathryn Lustenberger

  Join Oracle UPK Product Management and Product Development In conjunction with Larmer Brown Register Now v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-border-insideh:.5pt solid windowtext; mso-border-insidev:.5pt solid windowtext; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} UPK Client Event – Introducing v12.1 Thursday 26th June 2014 Oracle Thames Valley Park, Reading, Berkshire Agenda Time Session 10.00am Registration and Coffee 10.30am Introductions and Objectives TWIN TRACK SESSION 10.45am Introduction to UPK (Standard) Version 12.1 Overview and Demonstration for delegates new to UPK Upgrading to UPK (Standard) Version 12.1 Demonstration of the latest release, for delegates with experience of UPK 12.25pm Q&A An opportunity for delegates to raise specific questions about the tool Q&A An opportunity for delegates to raise specific questions about the latest release 12.45pm Lunch 1.30pm Larmer Brown Development Tracker Larmer Brown’s Development Tracker addresses the challenge of ensuring that a Content Development Project will meet agreed deadlines, identifying risks with sufficient notice to take action 1.50pm Case Study How the Development Tracker addressed this client’s requirement to track, monitor and report progress on a large-scale implementation Project 2.10pm Larmer Brown Library Content for UPK This session will showcase some of Larmer Brown’s content library and consider how pre-built content can be used to your advantage 2.30pm Coffee Break 2.45pm Making the most of UPK Professional This presentation and demonstration seeks to unlock the potential of UPK Professional for those that may not be fully utilising the tool   3.20pm Case Study How this client has utilised the tracking and reporting features within UPK Professional 3.40pm Summary and Conclusions 4.00pm Close

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• TF30004: The New Team Project Wizard encountered an unexpected error while initializing the Microsof

  - by Frozzare

  Hello, i get this error when i trying to create a new project in team project. The server is right, i check all ports. I don't now what i should do now, can't find any good information 2009-09-19 01:45:41Z | Module: Internal | Team Foundation Server proxy retrieved | Completion time: 0.338 seconds 2009-09-19 01:45:41Z | Module: Internal | The template information for Team Foundation Server "TFSServer01" was retrieved from the Team Foundation Server. | Completion time: 0.099 seconds 2009-09-19 01:45:41Z | Module: Wizard | Retrieved IAuthorizationService proxy | Completion time: 0.404 seconds 2009-09-19 01:45:41Z | Module: Wizard | TF30227: Project creation permissions retrieved | Completion time: 0.015 seconds 2009-09-19 01:45:44Z | Module: Engine | Thread: 5 | New project will be created with the "MSF for Agile Software Development - v4.2" methodology 2009-09-19 01:45:44Z | Module: Engine | Retrieved IAuthorizationService proxy | Completion time: 0 seconds 2009-09-19 01:45:44Z | Module: Engine | TF30227: Project creation permissions retrieved | Completion time: 0.01 seconds 2009-09-19 01:45:45Z | Module: Engine | Wrote compressed process template file | Completion time: 0.001 seconds 2009-09-19 01:45:46Z | Module: Engine | Extracted process template file | Completion time: 1.428 seconds 2009-09-19 01:45:46Z | Module: Engine | Thread: 5 | Starting Project Creation for project "TestProject" in domain "TFSServer01" 2009-09-19 01:45:46Z | Module: Engine | The user identity information was retrieved from the Group Security Service | Completion time: 0.045 seconds 2009-09-19 01:45:46Z | Module: Initializer | Thread: 5 | The New Team Project Wizard is starting to initialize the plug-ins. 2009-09-19 01:45:46Z | Module: CssStructureUploader | Thread: 5 | Entering Initialize in CssStructureUploader 2009-09-19 01:45:46Z | Module: CssStructureUploader | Thread: 5 | Initialize for CssStructureUploader complete 2009-09-19 01:45:46Z | Module: Initializer | Thread: 5 | The New Team Project Wizard successfully Initialized the plug-in Microsoft.ProjectCreationWizard.Classification. 2009-09-19 01:45:46Z | Module: Rosetta | Thread: 5 | Entering Initialize in RosettaReportUploader 2009-09-19 01:45:48Z | Module: Rosetta | Thread: 5 | Exiting Initialize for RosettaReportUploader 2009-09-19 01:45:48Z | Module: Initializer | Thread: 5 | The New Team Project Wizard successfully Initialized the plug-in Microsoft.ProjectCreationWizard.Reporting. 2009-09-19 01:45:48Z | Module: WSS | Thread: 5 | Entering Initialize in WssSiteCreator 2009-09-19 01:45:48Z | Module: WSS | Thread: 5 | Site information: Title = "TestProject" Description = "This team project was created based on the 'MSF for Agile Software Development - v4.2' process template." 2009-09-19 01:45:48Z | Module: WSS | Thread: 5 | Base site url: http://TFSServer01:14143/webbplatser 2009-09-19 01:45:48Z | Module: WSS | Thread: 5 | Admin site url: http://TFSServer01:16183/_vti_adm/admin.asmx ---begin Exception entry--- Time: 2009-09-19 01:46:27 Z Module: Initialize Event Description: TF30207: Initialization for plugin "Microsoft.ProjectCreationWizard.Portal 'failed Exception Type: Microsoft.TeamFoundation.Client.PcwException Exception Message: The client discovered that content-type of request is text / html; charset = utf-8, but the text / xml expected. The request failed with error message: -- Unable to connect to the configuration database. --. Stack Trace: vid Microsoft.VisualStudio.TeamFoundation.WssSiteCreator.CheckPermissions(ProjectCreationContext ctxt) vid Microsoft.VisualStudio.TeamFoundation.WssSiteCreator.Initialize(ProjectCreationContext context) vid Microsoft.VisualStudio.TeamFoundation.EngineStarter.InitializePlugins(MsfTemplate template, PcwPluginCollection pluginCollection) -- Inner Exception -- Exception Type: System.InvalidOperationException Exception Message: The client discovered that content-type of request is text / html; charset = utf-8, but the text / xml expected. The request failed with error message: -- Unable to connect to the configuration database. --. Stack Trace: vid System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) vid System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) vid Microsoft.TeamFoundation.Proxy.Portal.Admin.GetLanguages() vid Microsoft.VisualStudio.TeamFoundation.WssSiteCreator.CheckPermissions(ProjectCreationContext ctxt) -- end Inner Exception -- --- end Exception entry --- Thanks for you help

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• Tip: Recording Non-Maximized Applications in UPK

  - by Marc Santosusso

  Have you ever wanted to record an application that would not maximize, or an application that would look strange maximized? Or perhaps your Windows Desktop has become cluttered with icons and you don't want to capture the clutter in your recordings. Here's a tip that will help: create a background for your recording. Create a blank HTML file with a black background in your favorite HTML editor. Or download this sample file: UPK_Recording_Background.html (right click to save). If you would prefer a different color background in the sample file, open it in Notepad and change “#000” to a different HTML color. Open UPK_Recording_Background.html in its own web browser window. Press F11 to make the web browser window full screen. This should give you a completely black screen. (This works great in modern versions of the most popular browsers. I successfully used Firefox 15, Chrome 22, and IE 9. Open or switch to the desired application so that it sits on top of the full screen browser window. If the application you are recording is also in a browser, it is important that it be in a separate browser window from the UPK_Recording_Background.html. Record your topic normally. The above steps create a recording background using an HTML file and a web browser. This is just one method, for instance you could do the same thing with an image editor and an image viewer with a full screen view. Now you can record a non-maximized application without a distracting background. I hope you find this to be a helpful tip. Let us know what you think in the comments.

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• Oracle UPK Customer Roundtable - Featuring Medtronic's Journey To Support Global Systems Implementat

  - by [email protected]

  Hear Medtronic's journey of adopting Oracle UPK globally across their SAP, Siebel, and PeopleSoft applications. Register Now for this free webinar! Thursday, April 29, 2010 -- 9:00 am PT Medtronic's success story highlights how Oracle UPK improved workforce effectiveness, addressed compliance, and ensured end user adoption. From starting out with a small group of developers using Oracle UPK to having 35 developers creating 18,000 topics, Oracle UPK has become part of Medtronic's learning infrastructure with multi-languages, help menu integration and much more.

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• QA & Testing with UPK

  - by dan.gallo(at)oracle.com

  Most customers know that UPK produces both the word and excel based test scripts for UAT. Did you know that you can use UPK for QA review and bug tracking? To use UPK for QA, create content and assign it appropriately to authorized reviewers. Then have them open the developer, use customized views to find content assigned to them quickly and check out the topics. Then they can use the topic editor to review the content and provide comments right into the bubbles or use explanation frames. It makes QA-ing content this way easier than publishing and sending out .tpcs or docs for people to review. How about UPK for bug tracking? The hardest part about fixing bugs in software is reproducing the error! When you use UPK for bug tracking, it captures the exact steps the user took that gave them the error. Now development can easily walk through the process in a simulated environment to see what might have caused it, they have a documented procedure for what generated the error and they are able to better communicate with the LOB. Also, they can update or attach the simulation\documentation to any defect management software like bugzilla or something similar -all thanks to UPK.

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• Week 24: Karate Kid Chops, The A-Team Runs, and the OPN Team Delivers

  - by sandra.haan

  The 80's called and they want their movies back. With the summer line-up of movies reminding us to wax on and wax off one can start to wonder if there is anything new to look forward to this summer. The OPN Team is happy to report that - yes - there is. As Hannibal would say "I love it when a plan comes together"! And a plan we have; for the past 2 months we've been working to pull together the FY11 Oracle PartnerNetwork Kickoff. Listen in as Judson tells you more. While we can't offer you Bradley Cooper or Jackie Chan we can promise you an exciting line-up of guests including Safra Catz and Charles Phillips. With no lines to wait in or the annoyingly tall guy sitting in front of you this might just be the best thing you see all summer. Register now & Happy New Year, The OPN Communications Team

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• Topics for development team cross training sessions

  - by BBlake

  Our team of developers are going to start holding monthly meetings for the purposes of cross training and knowledge improvement. We're looking for ideas for topics to discuss. We've already made a list of some obvious ones, such as discussions/training on specific applications, proper usage of TFS for source control, bug tracking and code reviews, coding standards, and corporate architecture. The problem we're having is that we are a cross-platform development team so we don't want to look at topics that only apply to certain members of the team (Sql, .NET, reporting, third party apps, etc). We'll use sub-team meetings for those. So what other topics that would apply across a broad development team would be good for these training sessions?

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• Advice for Setting up an On-Call Team

  - by Ciaran Archer

  I'm leading a largish development team (~35 developers). We are doing primarily Web Development work on a number of sites. Historically the knowledge on the teams has been pretty siloed. If you worked on Site A you will know how to troubleshoot it, but you would not be a lot of help on Site B. We also have a few cross-cutting concerns, i.e. common components used between sites which require specialized knowledge to troubleshoot. With all this in mind, I'm trying to understand the best way to setup an on-call team. This would be a team of programmers who would be available to deal with out-of-hours emergency issues occasionally (say one call every 2 weeks). They may be required to deploy emergency fixes. Part of me is saying we can't have a big on-call team with shallow knowledge, instead we need a smaller team with deep knowledge who can expect to be on-call more often and remunerated as such. Does anyone have any suggestions based on experience on how to setup this team? Thanks in advance.

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