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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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  • Banco Espírito Santo Increases Sales Campaign Success Rate with Siebel CRM

    - by Tony Berk
    Banco Espírito Santo (BES), founded in 1869, is the second-largest private financial institution in Portugal with a 20.3% domestic market share, 2.1 million customers, and more than 700 in-country branches. It also has a strong international presence with operations in 23 countries and four continents. With strong growth in its major markets, BES needed a modern, cost-effective, scalable, and reliable customer relationship management (CRM) solution for its retail operations. The bank wanted to optimize client relationship management and integrate all customer touch points and service channels to improve the success of its sales and marketing initiatives. BES implemented the same CRM solution as many other leading banks: Oracle's Siebel CRM. With Siebel CRM 8.1 and other Oracle solutions, BES significantly increased sales of its new financial products across all channels by up to 25%, and it expects to increase annual revenue by up US$4 million annually. It also improved the success rate of bank branch sales, marketing, and lead generation campaigns by nearly 10%. “We are very happy with Oracle’s Siebel CRM applications. We already knew that this was the best solution available, but it has surpassed our best expectations,” said João Manaças, Customer Relationship Management Manager, Personal Marketing Department, Banco Espírito Santo. Click here to learn more about BES's use of Siebel CRM.

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  • Live chat solutions

    - by Lèse majesté
    What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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  • Postgresql - one database for everyone, or one-database per customer

    - by user337876
    I'm working on a web-based business application where each customer will need to have their own data (think basecamphq.com type model) For scalability and ease-of-upgrades, I'd prefer to have a single database where each customer gets a filtered version of the data. The problem is how to guarantee that they stay sandboxed to their own data. Trying to enforce it in code seems like a disaster waiting to happen. I know Oracle has a way to append a where clause to every query based on a login id, but does Postgresql have anything similar? If not, is there a different design pattern I could use (like creating a view of each table for each customer that filters)? Worse case scenario, what is the performance/memory overhead of having 1000 100M databases vs having a single 1Tb database? I will need to provide backup/restore functionality on a per-customer basis which is dead-simple on a single database but quite a bit trickier if they are sharing the database with other customers.

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  • Vanilla WPF application hangs on one customer's machine

    - by Heinzi
    At a customer, one of our WPF applications started to hang. When trying to reproduce the problem with a minimal working example, I discovered that even the most basic (non-trivial) WPF application will hang on that machine. Example A: Create a new C# WPF project in Visual Studio 2008. Change nothing, compile it and run it on the customer's machine. It will run. Example B: Take Example A, and add a TextBlock to the main form Window1: <Window ...> <Grid> <TextBlock>Test</TextBlock> </Grid> </Window> Compile the application and run it on the customer's machine. It will hang: The title bar and the window border is visible, the inside is transparent and the window does not react to anything (cannot be moved or closed). The application must be shut down using the task manager. Obviously, this customer's WPF is broken. Is this a known issue, i.e., has anyone encountered it before and already knows how to solve it (e.g. reinstall .net 3.5 SP1, etc.)? The development machine is W7SP1, the customer's machine is XP (probably SP3, didn't check).

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  • Matching on search attributes selected by customer on front end

    - by CodeNinja1974
    I have a method in a class that allows me to return results based on a certain set of Customer specified criteria. The method matches what the Customer specifies on the front end with each item in a collection that comes from the database. In cases where the customer does not specify any of the attributes, the ID of the attibute is passed into the method being equal to 0 (The database has an identity on all tables that is seeded at 1 and is incremental). In this case that attribute should be ignored, for example if the Customer does not specify the Location then customerSearchCriteria.LocationID = 0 coming into the method. The matching would then match on the other attributes and return all Locations matching the other attibutes, example below: public IEnumerable<Pet> FindPetsMatchingCustomerCriteria(CustomerPetSearchCriteria customerSearchCriteria) { if(customerSearchCriteria.LocationID == 0) { return repository.GetAllPetsLinkedCriteria() .Where(x => x.TypeID == customerSearchCriteria.TypeID && x.FeedingMethodID == customerSearchCriteria.FeedingMethodID && x.FlyAblityID == customerSearchCriteria.FlyAblityID ) .Select(y => y.Pet); } } The code for when all criteria is specified is shown below: private PetsRepository repository = new PetsRepository(); public IEnumerable<Pet> FindPetsMatchingCustomerCriteria(CustomerPetSearchCriteria customerSearchCriteria) { return repository.GetAllPetsLinkedCriteria() .Where(x => x.TypeID == customerSearchCriteria.TypeID && x.FeedingMethodID == customerSearchCriteria.FeedingMethodID && x.FlyAblityID == customerSearchCriteria.FlyAblityID && x.LocationID == customerSearchCriteria.LocationID ) .Select(y => y.Pet); } I want to avoid having a whole set of if and else statements to cater for each time the Customer does not explicitly select an attribute of the results they are looking for. What is the most succint and efficient way in which I could achieve this?

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  • Using LDAP to store customer data

    - by mechcow
    We wish to store some data in 389 Directory Server LDAP that doesn't fit that well into the standard set of schema's that come with the product. Nothing too amazing, things like: when the customer joined are they currently active customer certificate[1] which environment they are using My question is this: should we register with OID and start writing up our own custom schema OR is there a standard schema definition not provided by Directory Server that we can download and use that would fit our needs? Should we munge/hack existing attributes and store the data among there (I'm strongly opposed to this, but would be interested in arguments about why its better than extending)? [1] I know there is a field for this userCertificate but we don't want to use it to authenticate the user for the purposes of binding Using CentOS 5.5 with 389 Directory Server 8.1

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  • NHibernate does not update entity when repository is passed by constructor

    - by Alex
    Hi everybody, I am developing with NHibernate for the first time in conjunction with ASP.NET MVC and StructureMap. The CodeCampServer serves as a great example for me. I really like the different concepts which were implemented there and I can learn a lot from it. In my controllers I use Constructur Dependency Injection to get an instance of the specific repository needed. My problem is: If I change an attribute of the customer the customer's data is not updated in the database, although Commit() is called on the transaction object (by a HttpModule). public class AccountsController : Controller { private readonly ICustomerRepository repository; public AccountsController(ICustomerRepository repository) { this.repository = repository; } public ActionResult Save(Customer customer) { Customer customerToUpdate = repository .GetById(customer.Id); customerToUpdate.GivenName = "test"; //<-- customer does not get updated in database return View(); } } On the other hand this is working: public class AccountsController : Controller { [LoadCurrentCustomer] public ActionResult Save(Customer customer) { customer.GivenName = "test"; //<-- Customer gets updated return View(); } } public class LoadCurrentCustomer : ActionFilterAttribute { public override void OnActionExecuting(ActionExecutingContext filterContext) { const string parameterName = "Customer"; if (filterContext.ActionParameters.ContainsKey(parameterName)) { if (filterContext.HttpContext.User.Identity.IsAuthenticated) { Customer CurrentCustomer = DependencyResolverFactory .GetDefault() .Resolve<IUserSession>() .GetCurrentUser(); filterContext.ActionParameters[parameterName] = CurrentCustomer; } } base.OnActionExecuting(filterContext); } } public class UserSession : IUserSession { private readonly ICustomerRepository repository; public UserSession(ICustomerRepository customerRepository) { repository = customerRepository; } public Customer GetCurrentUser() { var identity = HttpContext.Current.User.Identity; if (!identity.IsAuthenticated) { return null; } Customer customer = repository.GetByEmailAddress(identity.Name); return customer; } } I also tried to call update on the repository like the following code shows. But this leads to an NHibernateException which says "Illegal attempt to associate a collection with two open sessions". Actually there is only one. public ActionResult Save(Customer customer) { Customer customerToUpdate = repository .GetById(customer.Id); customer.GivenName = "test"; repository.Update(customerToUpdate); return View(); } Does somebody have an idea why the customer is not updated in the first example but is updated in the second example? Why does NHibernate say that there are two open sessions?

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  • Verizon Business Delivers New Sales and Support Tools

    - by michael.seback
    Verizon Business Delivers New Sales and Support Tools and Improves System Performance by 35% Verizon Business, a unit of Verizon Communications, is a global leader in communications and IT solutions. With one of the world's most connected internet protocol networks, Verizon Business delivers communications, IT, security, and network solutions to many of the largest businesses and governments. ..."Our work with Accenture to upgrade our Oracle systems has improved system performance significantly. In a recent survey, 84% of users said performance was 'faster' or 'much faster.' Plus, our sales and support staff have new tools to improve productivity and customer service, which ultimately drives customer retention and revenue." - Rob Moore, Director Verizon Business ...Read more.

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  • What Can You Do When You Need More Than Just CRM?

    - by charles.knapp
    Sometimes a company needs more than just CRM to grow profitably. What if you also need ERP for streamlining the rest of your operations? Unlike CRM-only companies, Oracle can help you - today. For example, Myriad Genetics was an early pioneer and is currently a global life sciences leader in the exciting field of molecular diagnostic products. To keep pace with company growth, Myriad needed to integrate disparate systems and automate paper-based processes. Furthermore, Myriad needed to increase sales pipeline visibility to maximize customer service. Myriad selected Oracle CRM On Demand and E-Business Suite ERP applications. As a result, Myriad standardized sales processes, ensured greater visibility into the pipeline, and improved customer service. Read more here about Myriad and their business results.

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  • Requirements Gathering Form?

    - by Daveo
    Do you use a standard form to gather requirements from a customer prior to making a website? If so what are the questions you ask? For example Purpose of Website: (sell products, reduce number of enquires, reduce work load, etc) Do you have you’re an existing logo? (can you send it via email) Do you have a preferred font for the website text? Do you have a colour theme for your logo, business cards, shop you would like to keep on the website Do you have photos you can provide of your Products? etc Ofcause it would need to be tweaked slightly for each customer but I was looking for a generic document as a baseline.

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  • Have you Been Missing the 'About This Record' Functionality on the Customer Form...?

    - by MargaretW
    Do you have fond memories of the 'Help -> About This Record'  functionality that used to be available in the old Customer form - when it was a form, and not a java html screen?  Back in Release 11i, we had the ability to identify when the customer record had last been updated and by whom.  When some forms were replaced by Java HTML screens, you could identify some of this information via the 'About this Page' hyperlink at the bottom left hand corner of the HTML page.  You could enable this by enabling the FND: Diagnostics profile option, but many customers found this had an adverse effect on performance and additionally was not user-friendly.   Our customers tell us that this feature was widely used to identify owner/update information in many business processes, including auditing, customer entry/update, research and testing.  There have been various efforts to revert this feature by customising java pages, but this was not fully successful in some cases.  Oracle Support is happy to announce that this functionality has now been included in the Customer screens in Release 12.2 onwards.   You will be able to query the record history at customer level, at site level, at site address levels and for all tabs relating to the customer. Simply click on the 'Record History' icon, available in the Record History column on a summary screen, or via the same icon on the individual detail screen to display the following information: Last Updated Date: Last Updated By Creation Date Created By Last Update Login

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  • Save or update for FK relationship Sqlalchemy

    - by Alex
    I've googled, but haven't been able to find the answer to this seemingly simple question. I have two relations, a customer and an order. Each order is associated to a single cusomter, and therefore has a FK relationship to the customer table. The customer relation only stores customer names, and I have set a unique constraint on the customer table barring duplicate names. Let's say I create a new order instance and set a customer for the order. Something like: order_instance.customer = Customer("customer name") When I save the order instance, SqlAlchemy will complain if a customer with this name already exists in the customer table. How do I specify to SqlAlchemy to insert into the customer table if a customer with this name doesn't already exist, or just ignore (or even update) to the customer relation? I don't really want to have to check each time if a customer with some name already exists...

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  • Customer Attribute, not sorting select options

    - by Bosworth99
    Made a module that creates some customer EAV attributes. One of these attributes is a Select, and I'm dropping a bunch of options into their respective tables. Everything lines up and is accessible on both the front end and the back. Last thing before calling this part of things finished is the sort order of the options. They come out all scrambled, instead of the obvious default or alphabetical (seemingly at random... very wierd). I'm on Mage v1.11 (Pro/Enterprise). config.xml <config> <modules> <WACI_CustomerAttr> <version>0.1.0</version> </WACI_CustomerAttr> </modules> <global> <resources> <customerattr_setup> <setup> <module>WACI_CustomerAttr</module> <class>Mage_Customer_Model_Entity_Setup</class> </setup> <connection> <use>core_setup</use> </connection> </customerattr_setup> </resources> <models> <WACI_CustomerAttr> <class>WACI_CustomerAttr_Model</class> </WACI_CustomerAttr> </models> <fieldsets> <customer_account> <agency><create>1</create><update>1</update></agency> <title><create>1</create><update>1</update></title> <phone><create>1</create><update>1</update></phone> <mailing_address><create>1</create><update>1</update></mailing_address> <city><create>1</create><update>1</update></city> <state><create>1</create><update>1</update></state> <zip><create>1</create><update>1</update></zip> <fed_id><create>1</create><update>1</update></fed_id> <ubi><create>1</create><update>1</update></ubi> </customer_account> </fieldsets> </global> </config> mysql4-install-0.1.0.php <?php Mage::log('Installing WACI_CustomerAttr'); echo 'Running Upgrade: '.get_class($this)."\n <br /> \n"; //die ( 'its running' ); $installer = $this; /* @var $installer Mage_Customer_Model_Entity_Setup */ $installer->startSetup(); // bunch of attributes // State $installer->addAttribute('customer','state', array( 'type' => 'varchar', 'group' => 'Default', 'label' => 'State', 'input' => 'select', 'default' => 'Washington', 'source' => 'WACI_CustomerAttr/customer_attribute_data_select', 'global' => Mage_Catalog_Model_Resource_Eav_Attribute::SCOPE_STORE, 'required' => true, 'visible' => true, 'user_defined' => 1, 'position' => 67 ) ); $attrS = Mage::getSingleton('eav/config')->getAttribute('customer', 'state'); $attrS->addData(array('sort_order'=>67)); $attrS->setData('used_in_forms', array('adminhtml_customer','customer_account_edit','customer_account_create'))->save(); $state_list = array('Alabama','Alaska','Arizona','Arkansas','California','Colorado','Connecticut','Delaware','Florida','Georgia', 'Hawaii','Idaho','Illinois','Indiana','Iowa','Kansas','Kentucky','Louisiana','Maine','Maryland','Massachusetts','Michigan', 'Minnesota','Mississippi','Missouri','Montana','Nebraska','Nevada','New Hampshire','New Jersey','New Mexico','New York', 'North Carolina','North Dakota','Ohio','Oklahoma','Oregon','Pennsylvania','Rhode Island','South Carolina','South Dakota', 'Tennessee','Texas','Utah','Vermont','Virginia','Washington','West Virginia','Wisconsin','Wyoming'); $aOption = array(); $aOption['attribute_id'] = $installer->getAttributeId('customer', 'state'); for($iCount=0;$iCount<sizeof($state_list);$iCount++){ $aOption['value']['option'.$iCount][0] = $state_list[$iCount]; } $installer->addAttributeOption($aOption); // a few more $installer->endSetup(); app/code/local/WACI/CustomerAttr/Model/Customer/Attribute/Data/Select.php <?php class WACI_CustomerAttr_Model_Customer_Attribute_Data_Select extends Mage_Eav_Model_Entity_Attribute_Source_Abstract{ function getAllOptions(){ if (is_null($this->_options)) { $this->_options = Mage::getResourceModel('eav/entity_attribute_option_collection') ->setAttributeFilter($this->getAttribute()->getId()) ->setStoreFilter($this->getAttribute()->getStoreId()) ->setPositionOrder('asc') ->load() ->toOptionArray(); } $options = $this->_options; return $options; } } theme/variation/template/persistent/customer/form/register.phtml <li> <?php $attribute = Mage::getModel('eav/config')->getAttribute('customer','state'); ?> <label for="state" class="<?php if($attribute->getIsRequired() == true){?>required<?php } ?>"><?php if($attribute->getIsRequired() == true){?><em>*</em><?php } ?><?php echo $this->__('State') ?></label> <div class="input-box"> <select name="state" id="state" class="<?php if($attribute->getIsRequired() == true){?>required-entry<?php } ?>"> <?php $options = $attribute->getSource()->getAllOptions(); foreach($options as $option){ ?> <option value='<?php echo $option['value']?>' <?php if($this->getFormData()->getState() == $option['value']){ echo 'selected="selected"';}?>><?php echo $this->__($option['label'])?></option> <?php } ?> </select> </div> </li> All options are getting loaded into table eav_attribute_option just fine (albeit without a sort_order defined), as well as table eav_attribute_option_value. In the adminhtml / customer-manage customers-account information this select is showing up fine (but its delivered automatically by the system). Seems I should be able to set the sort-order on creation of the attributeOptions, or, certainly, define the sort order in the data/select class. But nothing I've tried works. I'd rather not do a front-end hack either... Oh, and how do I set the default value of this select? (Different question, I know, but related). Setting the attributes 'default' = 'washington' seems to do nothing. There seem to be a lot of ways to set up attribute select options like this. Is there a better way that the one I've outlined here? Perhaps I'm messing something up. Cheers

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  • Documentation in Oracle Retail Analytics, Release 13.3

    - by Oracle Retail Documentation Team
    The 13.3 Release of Oracle Retail Analytics is now available on the Oracle Software Delivery Cloud and from My Oracle Support. The Oracle Retail Analytics 13.3 release introduced significant new functionality with its new Customer Analytics module. The Customer Analytics module enables you to perform retail analysis of customers and customer segments. Market basket analysis (part of the Customer Analytics module) provides insight into which products have strong affinity with one another. Customer behavior information is obtained from mining sales transaction history, and it is correlated with customer segment attributes to inform promotion strategies. The ability to understand market basket affinities allows marketers to calculate, monitor, and build promotion strategies based on critical metrics such as customer profitability. Highlighted End User Documentation Updates With the addition of Oracle Retail Customer Analytics, the documentation set addresses both modules under the single umbrella name of Oracle Retail Analytics. Note, however, that the modules, Oracle Retail Merchandising Analytics and Oracle Retail Customer Analytics, are licensed separately. To accommodate new functionality, the Retail Analytics suite of documentation has been updated in the following areas, among others: The User Guide has been updated with an overview of Customer Analytics. It also contains a list of metrics associated with Customer Analytics. The Operations Guide provides details on Market Basket Analysis as well as an updated list of APIs. The program reference list now also details the module (Merchandising Analytics or Customer Analytics) to which each program applies. The Data Model was updated to include new information related to Customer Analytics, and a new section, Market Basket Analysis Module, was added to the document with its own entity relationship diagrams and data definitions. List of Documents The following documents are included in Oracle Retail Analytics 13.3: Oracle Retail Analytics Release Notes Oracle Retail Analytics Installation Guide Oracle Retail Analytics User Guide Oracle Retail Analytics Implementation Guide Oracle Retail Analytics Operations Guide Oracle Retail Analytics Data Model

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  • How can you Add Value to your Mobile Apps?

    - by Carlos Chang
    Author: Craig Mikus, Sr. Director, Enterprise Mobile Solutions Seems like every customer is either building or planning to build mobile apps, especially customer facing apps. Why? Inevitably, all companies want to improve the customer experience through more quality interactions that drive customer satisfaction, customer loyalty, new revenue streams, and even improve the way they service their customers. What better way than mobile apps? Right? But how can customers add more value to these mobile apps to drive more business benefit? Look closely, the answer just might be right in front of you. Still need another clue? What’s the first 4 letters of mobile – mo-bi? Or pronounced differently, More BI. That’s right – add more business intelligence to your overall mobile strategy. In today’s customer centric world where customer interactions and personalization are critical, it’s important to leverage a BI strategy that complements and feeds into your mobile strategy. For example, I was recently talking to a customer that was implementing a data warehouse project focused customer analytics. Their goal was to understand who are their best customers and why, develop customer profiles, identify customer trends & patterns, identify cross sell opportunities, and much more. The company then wanted to feed this information to marketing for targeted campaigns and programs. As we continued to talk, I asked my contact if they had plans to feed this information into their customer facing mobile apps to personalize the apps, target their interactions, and hopefully drive customer loyalty and new revenue streams? Two minutes later, my contact was calling his mobile development teams. So my advice to everyone, as you establish your enterprise mobile strategy and goals, remember that “mo-BI” is a critical component to add value to your mobile apps! So make sure you have “mo BI” in your mobile strategy. As I come to think of it, did you ever notice that Big Data also starts with BI?

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  • In MVC , DAO should be called from Controller or Model

    - by tito
    I have seen various arguments against the DAO being called from the Controller class directly and also the DAO from the Model class.Infact I personally feel that if we are following the MVC pattern , the controller should not coupled with the DAO , but the Model class should invoke the DAO from within and controller should invoke the model class.Why because , we can decouple the model class apart from a webapplication and expose the functionalities for various ways like for a REST service to use our model class. If we write the DAO invocation in the controller , it would not be possible for a REST service to reuse the functionality right ? I have summarized both the approaches below. Approach #1 public class CustomerController extends HttpServlet { proctected void doPost(....) { Customer customer = new Customer("xxxxx","23",1); new CustomerDAO().save(customer); } } Approach #2 public class CustomerController extends HttpServlet { proctected void doPost(....) { Customer customer = new Customer("xxxxx","23",1); customer.save(customer); } } public class Customer { ........... private void save(Customer customer){ new CustomerDAO().save(customer); } } Note- Here is what a definition of Model is : Model: The model manages the behavior and data of the application domain, responds to requests for information about its state (usually from the view), and responds to instructions to change state (usually from the controller). In event-driven systems, the model notifies observers (usually views) when the information changes so that they can react. I would need an expert opinion on this because I find many using #1 or #2 , So which one is it ?

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  • Law of Demeter confusion [duplicate]

    - by user2158382
    This question already has an answer here: Rails: Law of Demeter Confusion 4 answers I am reading a book called Rails AntiPatterns and they talk about using delegation to to avoid breaking the Law of Demeter. Here is their prime example: They believe that calling something like this in the controller is bad (and I agree) @street = @invoice.customer.address.street Their proposed solution is to do the following: class Customer has_one :address belongs_to :invoice def street address.street end end class Invoice has_one :customer def customer_street customer.street end end @street = @invoice.customer_street They are stating that since you only use one dot, you are not breaking the Law of Demeter here. I think this is incorrect, because you are still going through customer to go through address to get the invoice's street. I primarily got this idea from a blog post I read: http://www.dan-manges.com/blog/37 In the blog post the prime example is class Wallet attr_accessor :cash end class Customer has_one :wallet # attribute delegation def cash @wallet.cash end end class Paperboy def collect_money(customer, due_amount) if customer.cash < due_ammount raise InsufficientFundsError else customer.cash -= due_amount @collected_amount += due_amount end end end The blog post states that although there is only one dot customer.cash instead of customer.wallet.cash, this code still violates the Law of Demeter. Now in the Paperboy collect_money method, we don't have two dots, we just have one in "customer.cash". Has this delegation solved our problem? Not at all. If we look at the behavior, a paperboy is still reaching directly into a customer's wallet to get cash out. Can somebody help me clear the confusion. I have been searching for the past 2 days trying to let this topic sink in, but it is still confusing.

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  • Architecture Question

    - by katie77
    I am writing a rules/eligibility Module. I have 2 sets of data, one is the customer data and the other is the customer products data. Customer data to Customer products data is one to many. Now I have to go through a set of Eligibility rules for each of this Customer product data. For each customer products data, I can say the customer is eligible for that product or decline the eligibility and should move on to the next product record. So in all the rules, I need to have access to customer and customer product data(the particular record that the rules are being executed against). Since all the rules can either approve a product or decline a product, I created an interface with those 2 methods and is implementing the this interface for all the rules. I am passing the Customer data and one product data for all the rules (because rules should be executed on each row of customer product data). An Ideal situation would be having the customer and customer product data available for the rule instead of passing them to each rule. What is the best way of doing this in-terms of architecture?

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  • Metro: Declarative Data Binding

    - by Stephen.Walther
    The goal of this blog post is to describe how declarative data binding works in the WinJS library. In particular, you learn how to use both the data-win-bind and data-win-bindsource attributes. You also learn how to use calculated properties and converters to format the value of a property automatically when performing data binding. By taking advantage of WinJS data binding, you can use the Model-View-ViewModel (MVVM) pattern when building Metro style applications with JavaScript. By using the MVVM pattern, you can prevent your JavaScript code from spinning into chaos. The MVVM pattern provides you with a standard pattern for organizing your JavaScript code which results in a more maintainable application. Using Declarative Bindings You can use the data-win-bind attribute with any HTML element in a page. The data-win-bind attribute enables you to bind (associate) an attribute of an HTML element to the value of a property. Imagine, for example, that you want to create a product details page. You want to show a product object in a page. In that case, you can create the following HTML page to display the product details: <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> </head> <body> <h1>Product Details</h1> <div class="field"> Product Name: <span data-win-bind="innerText:name"></span> </div> <div class="field"> Product Price: <span data-win-bind="innerText:price"></span> </div> <div class="field"> Product Picture: <br /> <img data-win-bind="src:photo;alt:name" /> </div> </body> </html> The HTML page above contains three data-win-bind attributes – one attribute for each product property displayed. You use the data-win-bind attribute to set properties of the HTML element associated with the data-win-attribute. The data-win-bind attribute takes a semicolon delimited list of element property names and data source property names: data-win-bind=”elementPropertyName:datasourcePropertyName; elementPropertyName:datasourcePropertyName;…” In the HTML page above, the first two data-win-bind attributes are used to set the values of the innerText property of the SPAN elements. The last data-win-bind attribute is used to set the values of the IMG element’s src and alt attributes. By the way, using data-win-bind attributes is perfectly valid HTML5. The HTML5 standard enables you to add custom attributes to an HTML document just as long as the custom attributes start with the prefix data-. So you can add custom attributes to an HTML5 document with names like data-stephen, data-funky, or data-rover-dog-is-hungry and your document will validate. The product object displayed in the page above with the data-win-bind attributes is created in the default.js file: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { var product = { name: "Tesla", price: 80000, photo: "/images/TeslaPhoto.png" }; WinJS.Binding.processAll(null, product); } }; app.start(); })(); In the code above, a product object is created with a name, price, and photo property. The WinJS.Binding.processAll() method is called to perform the actual binding (Don’t confuse WinJS.Binding.processAll() and WinJS.UI.processAll() – these are different methods). The first parameter passed to the processAll() method represents the root element for the binding. In other words, binding happens on this element and its child elements. If you provide the value null, then binding happens on the entire body of the document (document.body). The second parameter represents the data context. This is the object that has the properties which are displayed with the data-win-bind attributes. In the code above, the product object is passed as the data context parameter. Another word for data context is view model.  Creating Complex View Models In the previous section, we used the data-win-bind attribute to display the properties of a simple object: a single product. However, you can use binding with more complex view models including view models which represent multiple objects. For example, the view model in the following default.js file represents both a customer and a product object. Furthermore, the customer object has a nested address object: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { var viewModel = { customer: { firstName: "Fred", lastName: "Flintstone", address: { street: "1 Rocky Way", city: "Bedrock", country: "USA" } }, product: { name: "Bowling Ball", price: 34.55 } }; WinJS.Binding.processAll(null, viewModel); } }; app.start(); })(); The following page displays the customer (including the customer address) and the product. Notice that you can use dot notation to refer to child objects in a view model such as customer.address.street. <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> </head> <body> <h1>Customer Details</h1> <div class="field"> First Name: <span data-win-bind="innerText:customer.firstName"></span> </div> <div class="field"> Last Name: <span data-win-bind="innerText:customer.lastName"></span> </div> <div class="field"> Address: <address> <span data-win-bind="innerText:customer.address.street"></span> <br /> <span data-win-bind="innerText:customer.address.city"></span> <br /> <span data-win-bind="innerText:customer.address.country"></span> </address> </div> <h1>Product</h1> <div class="field"> Name: <span data-win-bind="innerText:product.name"></span> </div> <div class="field"> Price: <span data-win-bind="innerText:product.price"></span> </div> </body> </html> A view model can be as complicated as you need and you can bind the view model to a view (an HTML document) by using declarative bindings. Creating Calculated Properties You might want to modify a property before displaying the property. For example, you might want to format the product price property before displaying the property. You don’t want to display the raw product price “80000”. Instead, you want to display the formatted price “$80,000”. You also might need to combine multiple properties. For example, you might need to display the customer full name by combining the values of the customer first and last name properties. In these situations, it is tempting to call a function when performing binding. For example, you could create a function named fullName() which concatenates the customer first and last name. Unfortunately, the WinJS library does not support the following syntax: <span data-win-bind=”innerText:fullName()”></span> Instead, in these situations, you should create a new property in your view model that has a getter. For example, the customer object in the following default.js file includes a property named fullName which combines the values of the firstName and lastName properties: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { var customer = { firstName: "Fred", lastName: "Flintstone", get fullName() { return this.firstName + " " + this.lastName; } }; WinJS.Binding.processAll(null, customer); } }; app.start(); })(); The customer object has a firstName, lastName, and fullName property. Notice that the fullName property is defined with a getter function. When you read the fullName property, the values of the firstName and lastName properties are concatenated and returned. The following HTML page displays the fullName property in an H1 element. You can use the fullName property in a data-win-bind attribute in exactly the same way as any other property. <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> </head> <body> <h1 data-win-bind="innerText:fullName"></h1> <div class="field"> First Name: <span data-win-bind="innerText:firstName"></span> </div> <div class="field"> Last Name: <span data-win-bind="innerText:lastName"></span> </div> </body> </html> Creating a Converter In the previous section, you learned how to format the value of a property by creating a property with a getter. This approach makes sense when the formatting logic is specific to a particular view model. If, on the other hand, you need to perform the same type of formatting for multiple view models then it makes more sense to create a converter function. A converter function is a function which you can apply whenever you are using the data-win-bind attribute. Imagine, for example, that you want to create a general function for displaying dates. You always want to display dates using a short format such as 12/25/1988. The following JavaScript file – named converters.js – contains a shortDate() converter: (function (WinJS) { var shortDate = WinJS.Binding.converter(function (date) { return date.getMonth() + 1 + "/" + date.getDate() + "/" + date.getFullYear(); }); // Export shortDate WinJS.Namespace.define("MyApp.Converters", { shortDate: shortDate }); })(WinJS); The file above uses the Module Pattern, a pattern which is used through the WinJS library. To learn more about the Module Pattern, see my blog entry on namespaces and modules: http://stephenwalther.com/blog/archive/2012/02/22/windows-web-applications-namespaces-and-modules.aspx The file contains the definition for a converter function named shortDate(). This function converts a JavaScript date object into a short date string such as 12/1/1988. The converter function is created with the help of the WinJS.Binding.converter() method. This method takes a normal function and converts it into a converter function. Finally, the shortDate() converter is added to the MyApp.Converters namespace. You can call the shortDate() function by calling MyApp.Converters.shortDate(). The default.js file contains the customer object that we want to bind. Notice that the customer object has a firstName, lastName, and birthday property. We will use our new shortDate() converter when displaying the customer birthday property: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { var customer = { firstName: "Fred", lastName: "Flintstone", birthday: new Date("12/1/1988") }; WinJS.Binding.processAll(null, customer); } }; app.start(); })(); We actually use our shortDate converter in the HTML document. The following HTML document displays all of the customer properties: <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> <script type="text/javascript" src="js/converters.js"></script> </head> <body> <h1>Customer Details</h1> <div class="field"> First Name: <span data-win-bind="innerText:firstName"></span> </div> <div class="field"> Last Name: <span data-win-bind="innerText:lastName"></span> </div> <div class="field"> Birthday: <span data-win-bind="innerText:birthday MyApp.Converters.shortDate"></span> </div> </body> </html> Notice the data-win-bind attribute used to display the birthday property. It looks like this: <span data-win-bind="innerText:birthday MyApp.Converters.shortDate"></span> The shortDate converter is applied to the birthday property when the birthday property is bound to the SPAN element’s innerText property. Using data-win-bindsource Normally, you pass the view model (the data context) which you want to use with the data-win-bind attributes in a page by passing the view model to the WinJS.Binding.processAll() method like this: WinJS.Binding.processAll(null, viewModel); As an alternative, you can specify the view model declaratively in your markup by using the data-win-datasource attribute. For example, the following default.js script exposes a view model with the fully-qualified name of MyWinWebApp.viewModel: (function () { "use strict"; var app = WinJS.Application; app.onactivated = function (eventObject) { if (eventObject.detail.kind === Windows.ApplicationModel.Activation.ActivationKind.launch) { // Create view model var viewModel = { customer: { firstName: "Fred", lastName: "Flintstone" }, product: { name: "Bowling Ball", price: 12.99 } }; // Export view model to be seen by universe WinJS.Namespace.define("MyWinWebApp", { viewModel: viewModel }); // Process data-win-bind attributes WinJS.Binding.processAll(); } }; app.start(); })(); In the code above, a view model which represents a customer and a product is exposed as MyWinWebApp.viewModel. The following HTML page illustrates how you can use the data-win-bindsource attribute to bind to this view model: <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>Application1</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- Application1 references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> </head> <body> <h1>Customer Details</h1> <div data-win-bindsource="MyWinWebApp.viewModel.customer"> <div class="field"> First Name: <span data-win-bind="innerText:firstName"></span> </div> <div class="field"> Last Name: <span data-win-bind="innerText:lastName"></span> </div> </div> <h1>Product</h1> <div data-win-bindsource="MyWinWebApp.viewModel.product"> <div class="field"> Name: <span data-win-bind="innerText:name"></span> </div> <div class="field"> Price: <span data-win-bind="innerText:price"></span> </div> </div> </body> </html> The data-win-bindsource attribute is used twice in the page above: it is used with the DIV element which contains the customer details and it is used with the DIV element which contains the product details. If an element has a data-win-bindsource attribute then all of the child elements of that element are affected. The data-win-bind attributes of all of the child elements are bound to the data source represented by the data-win-bindsource attribute. Summary The focus of this blog entry was data binding using the WinJS library. You learned how to use the data-win-bind attribute to bind the properties of an HTML element to a view model. We also discussed several advanced features of data binding. We examined how to create calculated properties by including a property with a getter in your view model. We also discussed how you can create a converter function to format the value of a view model property when binding the property. Finally, you learned how to use the data-win-bindsource attribute to specify a view model declaratively.

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  • Ruby on Rails: create records for multiple models with one form and one submit

    - by notblakeshelton
    I have a 3 models: quote, customer, and item. Each quote has one customer and one item. I would like to create a new quote, a new customer, and a new item in their respective tables when I press the submit button. I have looked at other questions and railscasts and either they don't work for my situation or I don't know how to implement them. I also want my index page to be the page where I can create everything. quote.rb class Quote < ActiveRecord::Base attr_accessible :quote_number has_one :customer has_one :item end customer.rb class Customer < ActiveRecord::Base #unsure of what to put here #a customer can have multiple quotes, so would i use: has_many :quotes #<----? end item.rb class Item < ActiveRecord::Base #also unsure about this #each item can also be in multiple quotes quotes_controller.rb class QuotesController < ApplicationController def index @quote = Quote.new @customer = Customer.new @item = item.new end def create @quote = Quote.new(params[:quote]) @quote.save @customer = Customer.new(params[:customer]) @customer.save @item = Item.new(params[:item]) @item.save end end items_controller.rb class ItemsController < ApplicationController def index end def new @item = Item.new end def create @item = Item.new(params[:item]) @item.save end end customers_controller.rb class CustomersController < ApplicationController def index end def new @customer = Customer.new end def create @customer = Customer.new(params[:customer]) @customer.save end end quotes/index.html.erb <%= form_for @quote do |f| %> <%= f.fields_for @customer do |builder| %> <%= label_tag :firstname %> <%= builder.text_field :firstname %> <%= label_tag :lastname %> <%= builder.text_field :lastname %> <% end %> <%= f.fields_for @item do |builder| %> <%= label_tag :name %> <%= builder.text_field :name %> <%= label_tag :description %> <%= builder.text_field :description %> <% end %> <%= label_tag :quote_number %> <%= f.text_field :quote_number %> <%= f.submit %> <% end %> When I try submitting that I get an error: Can't mass-assign protected attributes: item, customer So to try and fix it I updated the attr_accessible in quote.rb to include :item, :customer but then I get this error: Item(#) expected, got ActiveSupport::HashWithIndifferentAccess(#) Any help would be greatly appreciated.

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  • NBC Sports Chooses Oracle for Social Relationship Management

    - by Pat Ma
    0 0 1 247 1411 involver 11 3 1655 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; } NBC Sports wanted to engage fans, grow their audience, and give their advertising customers more value. They wanted to use social media to accomplish this. NBC Sports recognized that sports in inherently social. When you watch a game at the stadium or at home, you’re chatting with the people around you, commenting on plays, and celebrating together after each score. NBC Sports wanted to deliver this same social experience via social media channels. NBC Sports used Oracle Social Relationship Management (SRM) to create an online sporting community on Facebook. Fans can watch sporting events live on NBC television while participating in fan commentary about the event on Facebook. The online fan community is extremely engaged – much like fans in a sporting stadium would be during a game. NBC Sports also pose sporting questions, provide sporting news, and tie-in special promotions with their advertisers to their fans via Facebook. Since implementing their social strategy, NBC Sports has seen their fans become more engaged, their television audience grow, and their advertisers happier with new social offerings. To see how Oracle Social Relationship Management can help create better customer experiences for your company, contact Oracle here. Watch NBC Sports Video: Mark Lazarus, Chairman, NBC Sports Group, describes how Oracle Cloud’s SRM tools helped the broadcaster engage with their fans on social media channels. Watch Thomas Kurian Keynote: Thomas Kurian, Executive Vice President of Product Development, Oracle, describes Oracle’s Cloud platform and application strategy, how it is transforming business management, and delivering great customer experiences here.

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  • Customer session is different in different parts of a Magento website

    - by Josh Pennington
    I have a function inside of a Helper in Magento that returns whether or not a customer attribute equals one. Here is my Helper class class Nie_Nie_Helper_Data extends Mage_Core_Helper_Abstract { public function isNieAdmin() { if(Mage::getSingleton('customer/session')->getCustomer()->getNieAdmin() == 1) { return true; } else { return false; } } } Now when I call this function from a class that extends Mage_Core_Block_Template, everything seems to work fine. However when I try to use this inside one of my controllers, it does not work. In fact when I do Mage::getSingleton('customer/session')-getCustomer()-debug() the only variable that is returned is the website_id. Does anyone know what I have to do in order to get this to work? Thanks Josh Pennington

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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