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  • Hosted CRM Solutions from a Manager?s Perspective

    CRM, Customer Relationship Management is a method or process that is used to know the customer?s behavior and their needs and it helps in developing a stronger relation with them. This is only a defi... [Author: James Wong - Computers and Internet - April 29, 2010]

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  • Web CRM Software for Sales People

    Customer Relationship Management software or CRM is an application specifically designed to help a company in managing complete data related to its customers, from advertising to initial lead, sale a... [Author: James Wong - Computers and Internet - April 29, 2010]

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  • The Real Reason for CRM implementation Failure

    You can search the Internet and look at technology trade magazines and find list after list of why CRM (Customer Retention Management) implementations fail. To me, most of these "articles" are laundr... [Author: Chuck Lewis - Computers and Internet - September 03, 2009]

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  • Why is purchasing Microsoft licences such a daunting task? [closed]

    - by John Nevermore
    I've spent 2 frustrating days jumping through hoops and browsing through different local e-shops for VS (Visual Studio) 2010 Pro. And WHS (Windows Home Server) FPP 2011 licenses. I found jack .. - or to be more precise, the closest I found in my country was WHS OEM 2011 licenses after multiple emails sent to individuals found on Microsoft partners page. Question being, why is it so difficult to get your hands on Microsoft licenses as an individual? Sure, you can get the latest end user operating systems from most shops, but when it comes to development tools or server software you are left dry. And companies that do sell licenses most of the time don't even put up pricing or a self service environment for buying the licenses, you need to have an hawk's eye for that shiny little Microsoft partner logo and spam through bunch of emails not knowing, if you can count on them to get the license or not. Sure, i could whip out my credit card and buy the VS 2010 license on the online Microsoft Shop. Well whippideegoddamndoo, they sell that, but they don't sell WHS 11 licenses. Why does a company make it so hard to buy their products? Let's not even talk about the licensing itself being a pain.

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  • Supercharge your CRM solution with Oracle Policy Automation

    Tune into this conversation with Davin Fifield, VP, Product Development for Oracle Policy Automation to learn how to rapidly deliver customer self-service for product selection, significantly lower training costs for rolling out new call center processes, and in general dramatically improve business agility, consistency and transparency of decision making within and beyond your CRM solution of choice.

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  • Two New CRM USER Communities just launched

    - by Divya Malik
    Here comes an announcement from Chris Gallen, from our Support Services team. For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and  Telesales  The Sales & Marketing community is open to discuss a wide range of topics from Oracle Sales, Sales Online, Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds, Sales Foundation, and Oracle Marketing. Some possible topics include Oracle Sales Implementations, TCA and DQM Integrations, Territory Management Setups and Definitions, Product Catalog Integrations, Sales Forecasting, Lead and Opportunity management, Sales Manager and Sales User responsibilities and Reports, Resource Management including Roles and Groups, Oracle Sales Personalizations, Concurrent Requests for Sales Reps and Sales Manager Dashboards, Integration with Quoting, Proposals, General Ledger, Advanced Product Catalog, CRM Resource Administration, etc. The Telesales community is available to discuss topics such as Customer/Org/Person/Party Relationships, TCA/DQM Integration, Lead and Opportunity Management, Universal Work Queue, Universal Search Features, Purchase Items/Product Integration, eBusiness Center Setup Issues, Interactions, Tasks and Notes Integrations, and Form Personalizations. How Can You Get Started? Here are the two ways to get engaged. A) Click here to access all our communities  OR B) My Oracle Support as follows: Log into My Oracle Support (Flash or Classic).                                                                                                                           Click the "Community" link at the top of the page. Click [Enter Here] on the following page. Select the community from the "My Communities" list on the top-left. Take advantage TODAY!

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  • Microsoft Outlook Addon

    - by malik
    Microsoft Visual Studio 2005 Tools for the 2007 Microsoft Office System can only be installed on a machine with the corresponding Visual Studio localized edition. Please install the matching Visual Studio 2005 localized edition and then run Microsoft Visual Studio 2005 Tools for the 2007 Microsoft Office System setup again.

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  • Microsoft, jQuery, and Templating

    - by Latest Microsoft Blogs
    About two months ago, John Resig and I met at Café Algiers in Harvard square to discuss how Microsoft can contribute to the jQuery project. Today, Scott Guthrie announced in his second-day MIX keynote that Microsoft is throwing its weight behind jQuery Read More......(read more)

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  • Microsoft Office documents collaboration - Open Source alternative

    - by Saggi Malachi
    I am looking for a good solution to collaborate on Microsoft Office documents, we currently just edit directly on a Samba share but it's one big mess because sometimes people leave the office with their laptops while docs are open so swap files remain there and then you nobody is sure what's going on. Is there any good and simple open source solution based on Linux? I've tried Alfresco but it is much more than what I need, we got an internal wiki for most collaboration and I just need some solution for the stuff we need to do in Microsoft Office (mostly Excel files, the rest is in the wiki) EDIT: Some more info as requested - we are very small group, 4 full time employees and a few freelancers. The best idea I've got so far is just managing it in a subversion repository with a Lock-Modify-Lock policy but I'd love to hear about better solutions. Thanks!

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  • Mac OS X 10.6 issues connecting via vpn to Microsoft server

    - by chris hough
    I am currently running Mac OS X Snow Leopard and trying to use the native vpn client to connect to our Microsoft vpn server. If I route all traffic via the vpn connection I am able to connect to our servers, however, external traffic to i.e. google or stack overflow is blocked. If I uncheck the checkbox to route all traffic via the vpn I can connect to the vpn, however, I can not connect to my servers, external traffic to google or stackoverflow works though. Is this a vpn client issue, do I need to purchase Mac OS X vpn software instead of the native client, or is there a Microsoft vpn server setting that has to be checked. I am not familiar with the server software, but I wanted to post this question here to help out our network admin with the Mac OS X machines.

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  • Using Excel data in Microsoft Publisher

    - by TK
    I have never worked in Microsoft Publisher. To build the presentation we're having to input the same information from a microsoft excel master. For instance- My excel has these columns: Item Title, Item Description, Item Dimensions, Notes, Created Date From there, I'm having the RE-type the information underneath a picture of the item in powerpoint (or publisher) in order to present to the client. So I'm retyping the item name, description, dimensions, etc. I'm also reformatting slides each time I do this. I know there's a way to streamline this process, to build a powerpoint and/or something in publisher that will bring in the data needed based on a merge (or maybe macro), but I haven't been able to figure out how. Any suggestions?

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  • Microsoft Office 2011 Mac: Reminders don't interact correctly with Spaces or Expose

    - by abeger
    I'm using Microsoft Office 2011 on Snow Leopard. I'm a heavy Spaces user. Whenever Microsoft Office Reminders pops up a reminder, it brings up the reminder in my current screen. However, if I do something else before dismissing the reminder pop-up, I can't easily find the pop-up again: Clicking on the icon in the dock does nothing and the pop-up vanishes when you use Expose. Left with no other choice, I simply end up clicking through each screen, moving windows around to hunt down the pop-up again. Is there any easier way to locate that pop-up? Is there a way to get the pop-up to behave like a normal window?

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  • Determine which software product a Microsoft Product Key activates

    - by druciferre
    Without a product key being labelled, is there is any way to identify what Microsoft software product a given product key is meant to activate? Let's say for example I had the product key ABCDE-FGHIJ-KLMNO-PQRST-UVWXY, but I had no clue if was meant for Windows 7 Ultimate, Windows 7 Home Premium, Vista Ultimate, or even Office 2010. Does Microsoft (or anyone for that matter) have any kind of tool that I could paste the key into and get a result that identifies the software product the key is meant for (or at least a good estimate)? Note: I have searched and searched many times on the Internet, but the only results I ever find are how to recover a lost product key by using something like Nirsoft ProduKey. This is not what I am looking for.

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  • Merging and re-formatting paragraphs in Microsoft Word 2007

    - by thkala
    After a copy/paste mishap in Microsoft Word 2007, I ended up with text looking like this: This line breaks up here continues here, and so on here, when it should all be in a single line without all the random whitespace. I confirmed that there are paragraph separators and extra whitespace between each line - probably due to hard-coded newlines in the original source. Is there a (preferrably easy) way to merge paragraphs in Microsoft Word? Is there a way to re-format a paragraph so that extraneous whitespace is removed? I can change the flush style, but the whitespace remains. I (obviously?) do not have any experience with Word, being more of a TeX person, but I have been searching Google and crawling the menus for a few hours and I have yet to find a solution...

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  • Free eBooks from Microsoft&ndash;We like free!

    - by Jim Duffy
    In a recent blog post I mentioned the availability of the Programming Windows Phone 7 ebook by Charles Petzold. Well I have good news, there are a number of additional FREE ebooks available from Microsoft to help you continue honing your tech skills. Moving to Microsoft Visual Studio 2010 Introducing Microsoft SQL Server 2008 R2 Own Your Future: Update Your Skills with Resources and Career Ideas from Microsoft Understanding Microsoft Virtualization Solutions (Second Edition) First Look Microsoft Office 2010 Windows 7 troubleshooting tips Introducing Windows Server 2008 R2 Deploying Windows 7, Essential Guidance I, for one, appreciate Microsoft making these resources available for free. I think it demonstrates their interest making sure we as developers and I.T. professionals have the resources we need to effectively solve the business problems we encounter. Have a day.

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  • Creating Filter for my Associated View

    - by Hooman
    Senario: Open an account in CRM 2011 beta and click on activities on the left navigation pane, you will now see activities of the selected account and now have two filter drop down lists on the top which allow you to view activities of the account or sub accounts of this account. Is this filter drop downs something customizable or is it a feature only available for system entities (like acitivity)? Is this functionality provided because Activity entity have N:1 relationship with Type of Behavior = System? can we provide the same or similar functionality by using Type of behavior = Parental!?!? Thx

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  • Activation Error while testing Exception Handling Application Block

    - by CletusLoomis
    I'm getting the following error while testing my EHAB implementation: {"Activation error occured while trying to get instance of type ExceptionPolicyImpl, key "LogPolicy""} System.Exception Stack Trace: StackTrace " at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance(Type serviceType, String key) in c:\Home\Chris\Projects\CommonServiceLocator\main\Microsoft.Practices.ServiceLocation\ServiceLocatorImplBase.cs:line 53 at Microsoft.Practices.ServiceLocation.ServiceLocatorImplBase.GetInstance[TService](String key) in c:\Home\Chris\Projects\CommonServiceLocator\main\Microsoft.Practices.ServiceLocation\ServiceLocatorImplBase.cs:line 103 at Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.ExceptionPolicy.GetExceptionPolicy(Exception exception, String policyName) in e:\Builds\EntLib\Latest\Source\Blocks\ExceptionHandling\Src\ExceptionHandling\ExceptionPolicy.cs:line 131 at Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.ExceptionPolicy.HandleException(Exception exceptionToHandle, String policyName) in e:\Builds\EntLib\Latest\Source\Blocks\ExceptionHandling\Src\ExceptionHandling\ExceptionPolicy.cs:line 55 at Blackbox.Exception.ExceptionMain.LogException(Exception pException) in C:_Work_Black Box\Blackbox.Exception\ExceptionMain.vb:line 14 at BlackBox.Business.BusinessMain.TestExceptionHandling() in C:_Work_Black Box\BlackBox.Business\BusinessMain.vb:line 16 at Blackbox.Service.Service1.TestExceptionHandling() in C:_Work_Black Box\Blackbox.Service\Service.svc.vb:line 43" String Inner Exception: InnerException {"Resolution of the dependency failed, type = "Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.ExceptionPolicyImpl", name = "LogPolicy". Exception occurred while: Calling constructor Microsoft.Practices.EnterpriseLibrary.Logging.TraceListeners.FormattedEventLogTraceListener(System.String source, System.String log, System.String machineName, Microsoft.Practices.EnterpriseLibrary.Logging.Formatters.ILogFormatter formatter). Exception is: ArgumentException - Event log names must consist of printable characters and cannot contain \, *, ?, or spaces At the time of the exception, the container was: Resolving Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.ExceptionPolicyImpl,LogPolicy Resolving parameter "policyEntries" of constructor Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.ExceptionPolicyImpl(System.String policyName, System.Collections.Generic.IEnumerable1[[Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.ExceptionPolicyEntry, Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]] policyEntries) Resolving Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.ExceptionPolicyEntry,LogPolicy.All Exceptions Resolving parameter "handlers" of constructor Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.ExceptionPolicyEntry(System.Type exceptionType, Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.PostHandlingAction postHandlingAction, System.Collections.Generic.IEnumerable1[[Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.IExceptionHandler, Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]] handlers, Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Instrumentation.IExceptionHandlingInstrumentationProvider instrumentationProvider) Resolving Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Logging.LoggingExceptionHandler,LogPolicy.All Exceptions.Logging Exception Handler (mapped from Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.IExceptionHandler, LogPolicy.All Exceptions.Logging Exception Handler) Resolving parameter "writer" of constructor Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Logging.LoggingExceptionHandler(System.String logCategory, System.Int32 eventId, System.Diagnostics.TraceEventType severity, System.String title, System.Int32 priority, System.Type formatterType, Microsoft.Practices.EnterpriseLibrary.Logging.LogWriter writer) Resolving Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterImpl,LogWriter.default (mapped from Microsoft.Practices.EnterpriseLibrary.Logging.LogWriter, (none)) Resolving parameter "structureHolder" of constructor Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterImpl(Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterStructureHolder structureHolder, Microsoft.Practices.EnterpriseLibrary.Logging.Instrumentation.ILoggingInstrumentationProvider instrumentationProvider, Microsoft.Practices.EnterpriseLibrary.Logging.ILoggingUpdateCoordinator updateCoordinator) Resolving Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterStructureHolder,LogWriterStructureHolder.default (mapped from Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterStructureHolder, (none)) Resolving parameter "traceSources" of constructor Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterStructureHolder(System.Collections.Generic.IEnumerable1[[Microsoft.Practices.EnterpriseLibrary.Logging.Filters.ILogFilter, Microsoft.Practices.EnterpriseLibrary.Logging, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]] filters, System.Collections.Generic.IEnumerable1[[System.String, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]] traceSourceNames, System.Collections.Generic.IEnumerable1[[Microsoft.Practices.EnterpriseLibrary.Logging.LogSource, Microsoft.Practices.EnterpriseLibrary.Logging, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]] traceSources, Microsoft.Practices.EnterpriseLibrary.Logging.LogSource allEventsTraceSource, Microsoft.Practices.EnterpriseLibrary.Logging.LogSource notProcessedTraceSource, Microsoft.Practices.EnterpriseLibrary.Logging.LogSource errorsTraceSource, System.String defaultCategory, System.Boolean tracingEnabled, System.Boolean logWarningsWhenNoCategoriesMatch, System.Boolean revertImpersonation) Resolving Microsoft.Practices.EnterpriseLibrary.Logging.LogSource,General Resolving parameter "traceListeners" of constructor Microsoft.Practices.EnterpriseLibrary.Logging.LogSource(System.String name, System.Collections.Generic.IEnumerable1[[System.Diagnostics.TraceListener, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]] traceListeners, System.Diagnostics.SourceLevels level, System.Boolean autoFlush, Microsoft.Practices.EnterpriseLibrary.Logging.Instrumentation.ILoggingInstrumentationProvider instrumentationProvider) Resolving Microsoft.Practices.EnterpriseLibrary.Logging.TraceListeners.ReconfigurableTraceListenerWrapper,Event Log Listener (mapped from System.Diagnostics.TraceListener, Event Log Listener) Resolving parameter "wrappedTraceListener" of constructor Microsoft.Practices.EnterpriseLibrary.Logging.TraceListeners.ReconfigurableTraceListenerWrapper(System.Diagnostics.TraceListener wrappedTraceListener, Microsoft.Practices.EnterpriseLibrary.Logging.ILoggingUpdateCoordinator coordinator) Resolving Microsoft.Practices.EnterpriseLibrary.Logging.TraceListeners.FormattedEventLogTraceListener,Event Log Listener?implementation (mapped from System.Diagnostics.TraceListener, Event Log Listener?implementation) Calling constructor Microsoft.Practices.EnterpriseLibrary.Logging.TraceListeners.FormattedEventLogTraceListener(System.String source, System.String log, System.String machineName, Microsoft.Practices.EnterpriseLibrary.Logging.Formatters.ILogFormatter formatter) "} System.Exception My web.config is as follows: <?xml version="1.0"?> <configuration> <configSections> <section name="loggingConfiguration" type="Microsoft.Practices.EnterpriseLibrary.Logging.Configuration.LoggingSettings, Microsoft.Practices.EnterpriseLibrary.Logging, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" requirePermission="true" /> <section name="exceptionHandling" type="Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Configuration.ExceptionHandlingSettings, Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" requirePermission="true" /> </configSections> <loggingConfiguration name="" tracingEnabled="true" defaultCategory="General"> <listeners> <add name="Event Log Listener" type="Microsoft.Practices.EnterpriseLibrary.Logging.TraceListeners.FormattedEventLogTraceListener, Microsoft.Practices.EnterpriseLibrary.Logging, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" listenerDataType="Microsoft.Practices.EnterpriseLibrary.Logging.Configuration.FormattedEventLogTraceListenerData, Microsoft.Practices.EnterpriseLibrary.Logging, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" source="Enterprise Library Logging" formatter="Text Formatter" log="C:\Blackbox.log" machineName="." traceOutputOptions="LogicalOperationStack, DateTime, Timestamp, Callstack" /> </listeners> <formatters> <add type="Microsoft.Practices.EnterpriseLibrary.Logging.Formatters.TextFormatter, Microsoft.Practices.EnterpriseLibrary.Logging, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" template="Timestamp: {timestamp}{newline}&#xA;Message: {message}{newline}&#xA;Category: {category}{newline}&#xA;Priority: {priority}{newline}&#xA;EventId: {eventid}{newline}&#xA;Severity: {severity}{newline}&#xA;Title:{title}{newline}&#xA;Machine: {localMachine}{newline}&#xA;App Domain: {localAppDomain}{newline}&#xA;ProcessId: {localProcessId}{newline}&#xA;Process Name: {localProcessName}{newline}&#xA;Thread Name: {threadName}{newline}&#xA;Win32 ThreadId:{win32ThreadId}{newline}&#xA;Extended Properties: {dictionary({key} - {value}{newline})}" name="Text Formatter" /> </formatters> <categorySources> <add switchValue="All" name="General"> <listeners> <add name="Event Log Listener" /> </listeners> </add> </categorySources> <specialSources> <allEvents switchValue="All" name="All Events" /> <notProcessed switchValue="All" name="Unprocessed Category" /> <errors switchValue="All" name="Logging Errors &amp; Warnings"> <listeners> <add name="Event Log Listener" /> </listeners> </errors> </specialSources> </loggingConfiguration> <exceptionHandling> <exceptionPolicies> <add name="LogPolicy"> <exceptionTypes> <add name="All Exceptions" type="System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" postHandlingAction="NotifyRethrow"> <exceptionHandlers> <add name="Logging Exception Handler" type="Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Logging.LoggingExceptionHandler, Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Logging, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" logCategory="General" eventId="100" severity="Error" title="Enterprise Library Exception Handling" formatterType="Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.TextExceptionFormatter, Microsoft.Practices.EnterpriseLibrary.ExceptionHandling" priority="0" /> </exceptionHandlers> </add> </exceptionTypes> </add> <add name="WcfExceptionShielding"> <exceptionTypes> <add name="InvalidOperationException" type="System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" postHandlingAction="ThrowNewException"> <exceptionHandlers> <add type="Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.WCF.FaultContractExceptionHandler, Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.WCF, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" exceptionMessageResourceType="" exceptionMessageResourceName="This is the message" exceptionMessage="This is the exception" faultContractType="Blackbox.Service.WCFFault, Blackbox.Service, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null" name="Fault Contract Exception Handler"> <mappings> <add source="{Guid}" name="Id" /> <add source="{Message}" name="MessageText" /> </mappings> </add> </exceptionHandlers> </add> </exceptionTypes> </add> </exceptionPolicies> </exceptionHandling> <connectionStrings> <add name="CompassEntities" connectionString="metadata=~\bin\CompassModel.csdl|~\bin\CompassModel.ssdl|~\bin\CompassModel.msl;provider=Devart.Data.Oracle;provider connection string=&quot;User Id=foo;Password=foo;Server=foo64mo;Home=OraClient11g_home1;Persist Security Info=True&quot;" providerName="System.Data.EntityClient" /> <add name="BlackboxEntities" connectionString="metadata=~\bin\BlackboxModel.csdl|~\bin\BlackboxModel.ssdl|~\bin\BlackboxModel.msl;provider=System.Data.SqlClient;provider connection string=&quot;Data Source=sqldev1\cps;Initial Catalog=FundServ;Integrated Security=True;MultipleActiveResultSets=True&quot;" providerName="System.Data.EntityClient" /> </connectionStrings> <system.web> <compilation debug="true" strict="false" explicit="true" targetFramework="4.0" /> </system.web> <system.serviceModel> <behaviors> <serviceBehaviors> <behavior> <!-- To avoid disclosing metadata information, set the value below to false and remove the metadata endpoint above before deployment --> <serviceMetadata httpGetEnabled="true"/> <!-- To receive exception details in faults for debugging purposes, set the value below to true. Set to false before deployment to avoid disclosing exception information --> <serviceDebug includeExceptionDetailInFaults="false"/> </behavior> </serviceBehaviors> </behaviors> <serviceHostingEnvironment multipleSiteBindingsEnabled="true" /> </system.serviceModel> <system.webServer> <modules runAllManagedModulesForAllRequests="true"/> </system.webServer> </configuration> My code is as follows: Public Shared Function LogException(ByVal pException As System.Exception) As Boolean Return ExceptionPolicy.HandleException(pException, "LogPolicy") End Function Any assistance is appreciated.

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