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• Know Your Service Request Status

  - by Get Proactive Customer Adoption Team

  Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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• Apple Service Diagnostic application on USB key?

  - by Matt 'Trouble' Esse

  I found the following in a text file, and I would like to use the Apple Service Diagnostic Application from a bootable USB key but I cannot find where to download it or set it up? Also is this free software or does it require a separate licence? It sounds like it would be a useful tool for diagnosing Mac problems. The Apple Service Diagnostic application is designed to run both EFI and Mac OS X tests from an external USB hard drive. Apple Service Diagnostic (EFI) runs low-level tests of the hardware directly and does not require Mac OS X, while Apple Service Diagnostic (OS) uses Mac OS X to run tests. Booting and Using the Apple Service Diagnostic Application - Before using Apple Service Diagnostic, disconnect any Ethernet network, USB, and audio cables. - With the USB hard drive containing ASD 3S123 plugged into a USB port, restart the computer and hold down the option key as the computer boots up into the Startup Manager. To run ASD (EFI) select the "ASD EFI 3S123" drive icon and press return or select it with a mouse click. To run ASD (OS) select the "ASD OS 3S123" drive icon and press return or select it with a mouse click. ASD (EFI) will load in 20-30 seconds; ASD (OS) will load in 2-3 minutes. - After running ASD (OS) or ASD (EFI), press the Restart button to restart the computer back into the normal startup volume, or hold down the option key to get back to the Startup Manager. ASD is no longer delivered as an image to be restored onto a DVD. ASD 3S117 and newer versions requires installation onto an external USB hard drive. For more information, please refer to the document "Installing ASD on a USB hard drive".

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• why can't I open a port on Win 7? is it the app's fault?

  - by rjnagle

  I am having problems opening a port from one Windows PC on my local network. On Windows 7 computer ("Computer A") I running Calibre, an ebook management program that has something called an "ebook content server" . In essence, it serves via the web a content catalog. From Computer A, I can access the content server on localhost. ie. http://127.0.0.1:8787 calls up the content server successfully. With ipconfig I have confirmed that its local IP address is 192.168.1.106 From Computer B (a Vista Machine) I can ping 192.168.1.106 I have tried opening/editing a port in the Windows Firewall several times. In Windows firewall -- Allowed Programs in Control Panel, I see a listing for Calibre (with both Home/Work and PUblic checked) In details, I see Name: Calibre, Port Number 8787, Protocol TCP If I use the Advanced Security configuration screen for the firewall, I created an Inbound Rule on Computer A for Calibre (with the settings I indicated). If I run this command line on Computer A, I see: netstat -a -n TCP 0.0.0.0:554 0.0.0.0:0 LISTENING TCP 0.0.0.0:664 0.0.0.0:0 LISTENING TCP 0.0.0.0:2869 0.0.0.0:0 LISTENING TCP 0.0.0.0:3306 0.0.0.0:0 LISTENING TCP 0.0.0.0:5357 0.0.0.0:0 LISTENING TCP 0.0.0.0:6570 0.0.0.0:0 LISTENING TCP 0.0.0.0:6580 0.0.0.0:0 LISTENING TCP 0.0.0.0:8787 0.0.0.0:0 LISTENING TCP 0.0.0.0:10243 0.0.0.0:0 LISTENING TCP 192.168.1.106:63020 74.125.227.51:80 TIME_WAIT TCP [::]:80 [::]:0 LISTENING TCP [::]:135 [::]:0 LISTENING TCP [::]:443 [::]:0 LISTENING TCP [::]:445 [::]:0 LISTENING TCP [::]:554 [::]:0 LISTENING TCP [::]:2869 [::]:0 LISTENING TCP [::]:5357 [::]:0 LISTENING TCP [::]:6570 [::]:0 LISTENING TCP [::]:6580 [::]:0 LISTENING TCP [::]:10243 [::]:0 LISTENING TCP [::]:49152 [::]:0 LISTENING TCP [::]:49153 [::]:0 LISTENING TCP [::]:49154 [::]:0 LISTENING TCP [::]:49155 [::]:0 LISTENING TCP [::]:49170 [::]:0 LISTENING And lots of other junk, but this seems relevant, I see port 80 is open (I run xampp apache web server for windows on Machine A) This is the only time I see port 8787 referenced from the netstat commmand. From Windows Computer B, I can, ping 192.168.1.106 and even view http://drupal.local (on Computer A) and http://192.168.1.106/ (which goes to the Xampp config screen on Computer A). But I cannot access via Computer B htttp://192.168.1.106:8787 or htttp://computerhosta:8787 So what is going wrong? Is this a problem with the Calibre application or have I incorrectly opened the port? What things could possibly interfere with the opening of this port? On a sidenote, I have tried using telnet from Computer B to see if port 80 or 8787 is open for 192.168.1.106. I get no reply for either one. Thanks.

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• Can I receive mail at another port like 465 instead of default 25 on my mail server?

  - by sadiq

  My Zimbra mail server, which uses Postfix, is working fine. I am able to receive mail at 25 from Yahoo, Hotmail etc., but if I block my 25 port for incoming then mail will stop to come into my mail server as my secure SMTP port 465 is already running. So is there any way to receive mail at another port like on 465 insted of port 25? Thanking you, sadiq.

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• How to keep Windows 7 from sleeping while scanning the PC.

  - by D Connors

  So, I've been using Microsoft Security Essentials lately. And it usually takes a couple hours or more for it to full scan my hard drive. Because of that, I commonly leave it scanning while I go do something else. Problem is: 10 minutes later, windows 7 goes to sleep, and the scan is (obviously) paused. That's What I'd like to stop happening. So far, the only way I've been able to avoid it was to create a power plan, and switch to it while away, to keep the PC from sleeping. Problem is that I have to keep switching power plans and I'd like the PC to be able to go to sleep in case MSE finishes scanning and I'm still not back. Maybe I'm just asking for too much, but I've been surprised by the users here plenty of times already. So let me know if you know how to keep the PC from sleeping while MSE is scanning. Thanks

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• Confusion on networking service start/stop in Ubuntu

  - by Daniel Ball

  I'm preparing to move and took down two of my servers, leaving only one with some essential services running. What I neglected to consider was that one was the DHCP server(which I realized when somebody contacted me saying they couldn't connect. Whups). So because I only have a few hosts on this small network, I opted to just statically configure them for now. One of these is a new Ubuntu 11.04 server, where I have very little experience. I edited /etc/network/interfaces and /etc/hosts to reflect my changes. I ran $sudo /etc/init.d/networking stop *deconfiguring network interfaces ... So yay. Then I try to start, it gives me the mumbo jumbo about using services (why didn't it do that for the stop?) So instead I run ... $sudo service networking start networking stop/waiting Now, to me that says the status of the service is stopped. But when I ping another computer, I get a successful reply. So is it not actually stopped? More importantly, am I doing something wrong? Edit daniel@FOOBAR:~$ sudo service networking status networking stop/waiting daniel@FOOBAR:~$ sudo service networking stop stop: Unknown instance: daniel@FOOBAR:~$ sudo service networking status networking stop/waiting daniel@FOOBAR:~$ sudo service networking start networking stop/waiting daniel@FOOBAR:~$ sudo service networking status networking stop/waiting So you can see why I ran /etc/init.d/networking stop instead. For some reason upstart (that is what "services" is, right?) isn't working with stop. cat /etc/hosts 127.0.0.1 localhost 127.0.1.1 FOOBAR 198.3.9.2 FOOBAR #Added entry July 19 2011 # The following lines are desirable for IPv6 capable hosts ::1 ip6-localhost ip6-loopback fe00::0 ip6-localnet ff00::0 ip6-mcastprefix ff02::1 ip6-allnodes ff02::2 ip6-allrouters cat /etc/network/interfaces # This file describes the network interfaces available on your system # and how to activate them. For more information, see interfaces(5). # The loopback network interface auto lo iface lo inet loopback # The primary network interface #auto eth0 #iface eth0 inet dhcp # hostname FOOBAR auto eth0 iface eth0 inet static address 198.3.9.2 netmask 255.255.255.0 network 198.3.9.0 broadcast 198.3.9.255 gateway 198.3.9.15 No I didn't save backups, it was just a minor change so I just commented out the old DHCP setting. Edit I set everything back to original settings and set up a DHCP server. "starting" networking does the same thing. I can only assume this is normal, I just don't know WHY. It can't be anything to do with the configuration files, since they've been restored.

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• Reading from serial port with Boost Asio?

  - by trikri

  Hi! I'm going to check for incoming messages (data packages) on the serial port, using Boost Asio. Each message will start with a header that is one byte long, and will specify which type of the message has been sent. Each different type of message has an own length. The function I'm about to write should check for new incoming messages continually, and when it finds one it should read it, and then some other function should parse it. I thought that the code might look something like this: void check_for_incoming_messages() { boost::asio::streambuf response; boost::system::error_code error; std::string s1, s2; if (boost::asio::read(port, response, boost::asio::transfer_at_least(0), error)) { s1 = streambuf_to_string(response); int msg_code = s1[0]; if (msg_code < 0 || msg_code >= NUM_MESSAGES) { // Handle error, invalid message header } if (boost::asio::read(port, response, boost::asio::transfer_at_least(message_lengths[msg_code]-s1.length()), error)) { s2 = streambuf_to_string(response); // Handle the content of s1 and s2 } else if (error != boost::asio::error::eof) { throw boost::system::system_error(error); } } else if (error != boost::asio::error::eof) { throw boost::system::system_error(error); } } Is boost::asio::streambuf is the right thing to use? And how do I extract the data from it so I can parse the message? I also want to know if I need to have a separate thread which only calls this function, so that it get called more often? Isn't there a risk for loosing data in between two calls to the function otherwise, because so much data comes in that it can't be stored in the serial ports memory? I'm using Qt as a widget toolkit and I don't really know how long time it needs to process all it's events.

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• Correct initialization sequence for Linux serial port

  - by whitequark

  I wrote an application that must use serial ports on Linux, especially ttyUSB ones. Reading and writing operations are performed with standard select()/read() loop and write(), and there is probably nothing wrong in them, but initialization code (or absence of some part of it) damages something in the tty subsystem. Here it is: vuxboot(string filename, unsigned baud = B115200) : _debug(false) { _fd = open(filename.c_str(), O_RDWR | O_NOCTTY); if(!_fd) throw new io_error("cannot open port"); // Serial initialization was written with FTDI USB-to-serial converters // in mind. Anyway, who wants to use non-8n1 protocol? tcgetattr(_fd, &_termios); termios tio = {0}; tio.c_iflag = IGNPAR; tio.c_oflag = 0; tio.c_cflag = baud | CLOCAL | CREAD | CS8; tio.c_lflag = 0; tcflush(_fd, TCIFLUSH); tcsetattr(_fd, TCSANOW, &tio); } Another tcsetattr(_fd, TCSANOW, &_termios) sits in the destructor, but it is irrelevant. With or without this termios initialization, strange things happen in system after the application exits. Sometimes plain cat (or hd) exits immediately printing nothing or same stuff each time, sometimes it is waiting and not displaying any of the data that is surely sent onto the port; and close() (read() too, but not every time) emits a strange WARNING to dmesg referring to usb-serial.c. I checked the hardware and firmware tens of times (even on different machines) and I am sure it is working as intended; moreover, I stripped the firmware to just print same message over and over. How can I use serial port without destroying anything? Thanks.

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• Android 3.1+ USB as virtual COM port

  - by ZachMc

  I have a third party usb device, that when plugged into a Windows machine, is recognized as a serial device and assigned to the COM 4 port. I can communicate with the device just like I would with a device connected via a serial port. For instance, I can write "abc" serially to the device via the USB connection. I have been searching for a way to do a similar thing in Android. If I try the Usb Host method, and use a UsbManager to open the UsbDevice, I can get one interface, with 2 endpoints. I have tried sending control messages using the method in UsbDeviceConnection, but the method returns -1 for everything (though I don't know what I should use for the parameters of that method). Is there a way to get an OutputStream that I can write to that will send bytes to the USB device? Right now I am looking at recompiling the kernel to include a virtual COM port driver and write some native code to be able to do this. Thanks! Edit: I am using the FTDI serial to USB converter circuit. Is this compatible with Android?

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• Thread to receive the messages from serial port is not working using c#

  - by karthik

  I am using Serial port to receive the messages. The below function is running in a thread. When i debug i find that the thread is running properly. But "if (sp.IsOpen)" is always false, due to which the code is not executing inside the IF condition at all. It says the Port is closed. I will be having multiple serial ports in my system and i will not know, which port will receive the message. So i need to listen to all the ports in one Thread. How can i solve my problem here ? private void ListenerPorts() { log.Info("Listening Thread Started"); while (true) { //foreach (SerialPort sp in storeport) foreach (SerialPort sp in comPortsList) { if (sp.IsOpen) { sp.ReadTimeout = readTimeoutInMs; sp.WriteTimeout = writeTimeoutInMs; try { string msg = sp.ReadLine(); this.GetMessageRichTextBox("Message : " + msg + "\n"); sp.WriteLine(sp.PortName); if (msg.Contains("COM")) { // is AutoScan receiverPortName = sp.ReadLine(); this.updateLblStatusRichTextBox(sp.PortName + " is connected to " + msg + "\n"); } else { //standalone is uppercase ReceiverPortName = sp.ReadLine(); this.updateLblStatusRichTextBox(sp.PortName + " is connected to " + ReceiverPortName + "\n"); } } catch (Exception ex) { // no data System.Diagnostics.Debug.WriteLine(sp.PortName + " : " + ex.Message); } } } } }

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• WCF Self-hosted service, client clean-up on service stop

  - by Sentax

  Hi everyone, I'm curious to know how I would go about setting up my service to stop cleanly on the server the service will be installed on. For example when I have many clients connecting and doing operations every minute and I want to shut-down the service for maintenance, how can I do this in the "OnStop" event of the service to then let the main service host to deny any new client connections and let the current connections finish before it actually shuts down its services to the client, this will ensure data isn't corrupted on the server as the server shuts down. Right now I'm not setup as a singleton because I need scalability in the service. So I would have to somehow get my service host to do this independently of knowing how many instances are created of the service class. I hope I explain myself good enough, if not, let me know, I'll try to explain better. Thanks, Scott

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• .NET Serial Port: Port Configuration Dialog

  - by sheepsimulator

  I'm going to be writing a small app based on the .NET SerialPort class. Is there a generic dialog available for setting the port settings, ala baud rate, data bits, stop bit, parity bit, flow control, etc? I didn't see one in the MSDN documentation, but I would think that one exists, since that stuff doesn't change.

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• Remote Service Vs. Local Service

  - by Nguyen Dai Son

  Dear All, I am a newbiew to Android. I had read a lot of articles about Android Service but I am not clearly understanding what defferent between Local Service and Remote Service (except for "Local Service run in the same process as the lunching activity; remote services run in their own process" - The Busy Coder's Guide to Android Development - Mark L. Murphy ). Please shows me what different between Local Service and Remote Service. What's the advantage/disadvantage of using Local Service. What's the advantage/disadvantage of using Remote Service. Thanks & best regards Dai Son

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• Calling a web service from a windows service

  - by Arun

  I'm sure there's an elegant solution to the problem but I just can't get my head around it. I am trying to call a web service from within a Windows service. The web service is secured (using Windows authentication). The account that the windows service runs under does have the rights to call the web service but I can't figure out how to get those credentials and send them off to the web service. The web service is WCF and is hosted on the same machine (in IIS) as the windows service.

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• Using external SOAP service in Workflow service

  - by whirlwin

  I am using the .NET 4 framework and have made a WCF Workflow Service Application. I want to use a SOAP web service (.NET 3.5) I have running in another instance of VS. The only method that is exposed is the following: [WebMethod] public string Reverse(string input) { char[] chars = input.ToCharArray(); Array.Reverse(chars); return new string(chars); } I have used the following steps to add the service in my Workflow: Add Service Reference Provided the WSDL (the operation shows in the Operations box as expected) Clicked OK Build the solution to ensure that the service shows in my toolbox Drag the service from the toolbox into the workflow However, when I look at the properties of the service in the workflow, there is no way to specify the input argument or where to store the result of the invocation of the service. I only have the option of specifying some obscure parameters such as Body:InArgument<ReverseRequestBody and outBody:OutArgument<ReverseResponseBody (none of which are strings). Here is a screenshot depicting the properties of the service in the workflow: My question is therefore: Is it possible at all to use the SOAP service by specifying a string as the input argument (like it is meant to be used), and also assign the result to a workflow variable?

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• COM port read - Thread remains alive after timeout occurs

  - by Sna

  Hello to all. I have a dll which includes a function called ReadPort that reads data from serial COM port, written in c/c++. This function is called within an extra thread from another WINAPI function using the _beginthreadex. When COM port has data to be read, the worker thread returns the data, ends normaly, the calling thread closes the worker's thread handle and the dll works fine. However, if ReadPort is called without data pending on the COM port, when timeout occurs then WaitForSingleObject returns WAIT_TIMEOUT but the worker thread never ends. As a result, virtual memory grows at about 1 MB every time, physical memory grows some KBs and the application that calls the dll becomes unstable. I also tryied to use TerminateThread() but i got the same results. I have to admit that although i have enough developing experience, i am not familiar with c/c++. I did a lot of research before posting but unfortunately i didn't manage to solve my problem. Does anyone have a clue on how could i solve this problem? However, I really want to stick to this kind of solution. Also, i want to mention that i think i can't use any global variables to use some kind of extra events, because each dll's functions may be called many times for every COM port. I post some parts of my code below: The Worker Thread: unsigned int __stdcall ReadPort(void* readstr){ DWORD dwError; int rres;DWORD dwCommModemStatus, dwBytesTransferred; int ret; char szBuff[64] = ""; ReadParams* params = (ReadParams*)readstr; ret = SetCommMask(params->param2, EV_RXCHAR | EV_CTS | EV_DSR | EV_RLSD | EV_RING); if (ret == 0) { _endthreadex(0); return -1; } ret = WaitCommEvent(params->param2, &dwCommModemStatus, 0); if (ret == 0) { _endthreadex(0); return -2; } ret = SetCommMask(params->param2, EV_RXCHAR | EV_CTS | EV_DSR | EV_RLSD| EV_RING); if (ret == 0) { _endthreadex(0); return -3; } if (dwCommModemStatus & EV_RXCHAR||dwCommModemStatus & EV_RLSD) { rres = ReadFile(params->param2, szBuff, 64, &dwBytesTransferred,NULL); if (rres == 0) { switch (dwError = GetLastError()) { case ERROR_HANDLE_EOF: _endthreadex(0); return -4; } _endthreadex(0); return -5; } else { strcpy(params->param1,szBuff); _endthreadex(0); return 0; } } else { _endthreadex(0); return 0; } _endthreadex(0); return 0;} The Calling Thread: int WINAPI StartReadThread(HANDLE porthandle, HWND windowhandle){ HANDLE hThread; unsigned threadID; ReadParams readstr; DWORD ret, ret2; readstr.param2 = porthandle; hThread = (HANDLE)_beginthreadex( NULL, 0, ReadPort, &readstr, 0, &threadID ); ret = WaitForSingleObject(hThread, 500); if (ret == WAIT_OBJECT_0) { CloseHandle(hThread); if (readstr.param1 != NULL) // Send message to GUI return 0; } else if (ret == WAIT_TIMEOUT) { ret2 = CloseHandle(hThread); return -1; } else { ret2 = CloseHandle(hThread); if (ret2 == 0) return -2; }} Thank you in advance, Sna.

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• unexpected EOF and end of document

  - by WASasquatch

  I have been fiddling with this code for a few days. Mind you I am a beginner. I just want to get my script to be able to download a remote file, and scan MineCraft plugins. I got the scan plugins to work, but I'm having two other issues. One, I can't get the mc_addplugin to work correctly, and I get a Unexpected EOF and unexpected end of document when running any other command besides mc_scanplugins or mc_start bash: -c: line 0: unexpected EOF while looking for matching `"' bash: -c: line 1: syntax error: unexpected end of file Help would be so much appreciated! Thanks in advance. #!/bin/bash # /etc/init.d/craftbukkit # version 0.9.1 2012-07-06 (YYYY-MM-DD) ### BEGIN INIT INFO # Provides: craftbukkit # Required-Start: $local_fs $remote_fs # Required-Stop: $local_fs $remote_fs # Should-Start: $network # Should-Stop: $network # Default-Start: 2 3 4 5 # Default-Stop: 0 1 6 # Short-Description: Starts craftbukkit server # Description: Starts and controls the craftbukkit server ### END INIT INFO # SETTINGS SERVICE='craftbukkit-1.2.5-R1.0.jar' OPTIONS='nogui' USERNAME='smith' # LIST ALL THE WORLDS IN YOUR CRAFTBUKKIT SERVER FOLDER WORLDS[1]='world' WORLDS[2]='world_nether' WORLDS[3]='world_the_end' WORLDS[4]='flat_world' MCPATH='/var/www/servers/Foundation' PLUGINSPATH='/var/www/servers/Foundation/plugins' TEMPPLUGINS='/var/www/servers/Foundationplugins/temp_plugins' BACKUPPATH='/var/www/servers/Foundation/backup' CPU_COUNT=2 INVOCATION="java -Xmx2024M -Xms2024M -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalPacing -XX:ParallelGCThreads=$CPU_COUNT -XX:+AggressiveOpts -jar $SERVICE $OPTIONS" ME=`whoami` as_user() { if [ $ME == $USERNAME ] ; then bash -c "$1" else su - $USERNAME -c "$1" fi } mc_start() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is already running!" else echo "Starting $SERVICE..." cd $MCPATH as_user "cd $MCPATH && screen -dmS craftbukkit $INVOCATION" sleep 7 if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is now running." else echo "Error! Could not start $SERVICE!" fi fi } mc_saveoff() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running... suspending saves" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"say The server is preforming a backup. Server going to read-only mode. Do not build...\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-off\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-all\"\015'" sync sleep 10 else echo "$SERVICE is not running. Not suspending saves." fi } mc_save() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running... Saving worlds..." as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-all\"\015'" sync sleep 10 echo "Save complete!" else echo "$SERVICE is not running. Cannot save!" fi } mc_saveon() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running... re-enabling saves" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-on\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"say Server backup has completed. Server going to read-write mode. You can now continue building...\"\015'" else echo "$SERVICE is not running. Not resuming saves." fi } mc_stop() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "Stopping $SERVICE" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"say $SERVERNAME is shutting down in 30 seconds! Please stop what you are doing. Check back later, we'll be back!\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-all\"\015'" sleep 30 as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"stop\"\015'" sleep 7 else echo "$SERVICE was not running." fi if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "Error! $SERVICE could not be stopped." else echo "$SERVICE is stopped." fi } mc_update() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running! Will not start update." else MC_SERVER_URL=http://dl.bukkit.org/latest-rb/craftbukkit.jar as_user "cd $MCPATH && wget -q -O $MCPATH/craftbukkit_server.jar.update $MC_SERVER_URL" if [ -f $MCPATH/craftbukkit_server.jar.update ] then if `diff $MCPATH/$SERVICE $MCPATH/craftbukkit_server.jar.update >/dev/null` then echo "You are already running the latest version of $SERVICE. Update anyway? [Y/n]" select yn in "Yes" "No"; do case $yn in Yes ) as_user "mv $MCPATH/$SERVICE $MCPATH/${SERVICE}_old.jar" as_user "mv $MCPATH/craftbukkit_server.jar.update $MCPATH/$SERVICE" echo "$SERVICE updated successfully!"; break;; No ) echo "The update was not installed! Removing temporary files and exiting..." as_user "rm $MCPATH/craftbukkit_server.jar.update" exit;; esac done else as_user "mv $MCPATH/$SERVICE $MCPATH/${SERVICE}_old.jar" as_user "mv $MCPATH/craftbukkit_server.jar.update $MCPATH/$SERVICE" echo "$SERVICE updated successfully!" fi else echo "$SERVICE update could not be downloaded." fi fi } mc_addplugin() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running! Please stop the service before adding a plugin." else echo "Paste the URL to the .JAR Plugin..." read JARURL JARNAME=$(basename "$JARURL") if [ -d "$TEMPPLUGINS" ] then as_user "cd $PLUGINSPATH && wget -r -A.jar $JARURL -o temp_plugins/$JARNAME" else as_user "cd $PLUGINSPATH && mkdir $TEMPPLUGINS && wget -r -A.jar $JARURL -o temp_plugins/$JARNAME" fi if [ -f "$TMPDIR/$JARNAME" ] then if [ -f "$PLUGINSPATH/$JARNAME" ] then if `diff $PLUGINSPATH/$JARNAME $TMPDIR/$JARNAME >/dev/null` then echo "You are already running the latest version of $JARNAME." else NOW=`date "+%Y-%m-%d_%Hh%M"` echo "Are you sure you want to overwrite this plugin? [Y/n]" echo "Note: Your old plugin will be moved to the "$TEMPPLUGINS" folder with todays date." select yn in "Yes" "No"; do case $yn in Yes ) as_user "mv $PLUGINSPATH/$JARNAME $TEMPPLUGINS/${JARNAME}_${NOW} && mv $TEMPPLUGINS/$JARNAME $PLUGINSPATH/$JARNAME"; break;; No ) echo "The plugin has not been installed! Removing temporary plugin and exiting..." as_user "rm $TEMPPLUGINS/$JARNAME"; exit;; esac done echo "Would you like to start the $SERVICE now? [Y/n]" select yn in "Yes" "No"; do case $yn in Yes ) mc_start; break;; No ) "$SERVICE not running! To start the service run: /etc/init.d/craftbukkit start"; exit;; esac done fi else echo "Are you sure you want to add this new plugin? [Y/n]" select yn in "Yes" "No"; do case $yn in Yes ) as_user "mv $PLUGINSPATH/$JARNAME $TEMPPLUGINS/${JARNAME}_${NOW} && mv $TEMPPLUGINS/$JARNAME $PLUGINSPATH/$JARNAME"; break;; No ) echo "The plugin has not been installed! Removing temporary plugin and exiting..." as_user "rm $TEMPPLUGINS/$JARNAME"; exit;; esac done echo "Would you like to start the $SERVICE now? [Y/n]?" select yn in "Yes" "No"; do case $yn in Yes ) mc_start; break;; No ) "$SERVICE not running! To start the service run: /etc/init.d/craftbukkit start"; exit;; esac done fi else echo "Failed to download the plugin from the URL you specified!" exit; fi fi } mc_scanplugins() { if [ "$(ls -A $PLUGINSPATH)" ] then shopt -s nullglob PLUGINS=($PLUGINSPATH/*.jar) i=1 for f in "${PLUGINS[@]}" do echo "${i}: $f" PLUGIN[$i]=$f i=$(( $i + 1 )) done echo "Enter the ID of a plugin you want removed, or any other key to cancel." read INPUT if [ ! -z "${INPUT##*[!0-9]*}" ] then if [ -f "${PLUGIN[INPUT]}" ] then echo "Removing plugin..." JAR=$(basename ${PLUGIN[INPUT]}) JARNAME=${JAR%.jar} as_user "rm -f ${PLUGIN[INPUT]}" sleep 2 as_user "cd $PLUGINSPATH && rm -rf ./${JARNAME}" if [ -f "${PLUGINSPATH}/${JARNAME}" ] then echo "Plugin folder could not be removed..." fi echo "Plugin removed." else echo "${PLUGIN[INPUT]}" echo "Invalid plugin! Does not exist! Canceling..." exit; fi else echo "Canceling..." exit; fi else echo "You have no plugins installed." exit; fi } mc_backup() { mc_saveoff for i in "${WORLDS[@]}"; do NOW=`date "+%Y-%m-%d_%Hh%M"` BACKUP_FILE="$BACKUPPATH/${i}_${NOW}.tar" echo "Backing up world: $i..." #as_user "cd $MCPATH && cp -r $i $BACKUPPATH/${i}_`date "+%Y.%m.%d_%H.%M""` as_user "tar -C \"$MCPATH\" -cf \"$BACKUP_FILE\" $i" done echo "Backing up $SERVICE" as_user "tar -C \"$MCPATH\" -rf \"$BACKUP_FILE\" $SERVICE" #as_user "cp \"$MCPATH/$SERVICE\" \"$BACKUPPATH/craftbukkit_server_${NOW}.jar\"" mc_saveon echo "Compressing backup..." as_user "tar -cvzf $BACKUPPATH/server_backup_${NOW}.tar.gz $MCPATH" echo "Backup has completed successfully." } mc_command() { command="$1"; if pgrep -u $USERNAME -f $SERVICE > /dev/null then pre_log_len=`wc -l "$MCPATH/server.log" | awk '{print $1}'` echo "$SERVICE is running... executing command" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"$command\"\015'" sleep .1 # assumes that the command will run and print to the log file in less than .1 seconds # print output tail -n $[`wc -l "$MCPATH/server.log" | awk '{print $1}'`-$pre_log_len] "$MCPATH/server.log" fi } #Start-Stop here case "$1" in start) mc_start ;; stop) mc_stop ;; restart) mc_stop mc_start ;; save) mc_save ;; update) mc_stop mc_backup mc_update mc_start ;; scanplugins) mc_scanplugins ;; addplugin) mc_addplugin ;; backup) mc_backup ;; status) if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running." else echo "$SERVICE is not running." fi ;; command) if [ $# -gt 1 ]; then shift mc_command "$*" else echo "Must specify server command (try 'help'?)" fi ;; *) echo "Usage: $0 {start|stop|update|backup|status|restart|command \"server command\"}" exit 1 ;; esac exit 0

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• Database-as-a-Service on Exadata Cloud

  - by Gagan Chawla

  Note – Oracle Enterprise Manager 12c DBaaS is platform agnostic and is designed to work on Exadata/non-Exadata, physical/virtual, Oracle/non Oracle platforms and it’s not a mandatory requirement to use Exadata as the base platform. Database-as-a-Service (DBaaS) is an important trend these days and the top business drivers motivating customers towards private database cloud model include constant pressure to reduce IT Costs and Complexity, and also to be able to improve Agility and Quality of Service. The first step many enterprises take in their journey towards cloud computing is to move to a consolidated and standardized environment and Exadata being already a proven best-in-class popular consolidation platform, we are seeing now more and more customers starting to evolve from Exadata based platform into an agile self service driven private database cloud using Oracle Enterprise Manager 12c. Together Exadata Database Machine and Enterprise Manager 12c provides industry’s most comprehensive and integrated solution to transform from a typical silo’ed environment into enterprise class database cloud with self service, rapid elasticity and pay-per-use capabilities.   In today’s post, I’ll list down the important steps to enable DBaaS on Exadata using Enterprise Manager 12c. These steps are chalked down based on a recent DBaaS implementation from a real customer engagement - Project Planning - First step involves defining the scope of implementation, mapping functional requirements and objectives to use cases, defining high availability, network, security requirements, and delivering the project plan. In a Cloud project you plan around technology, business and processes all together so ensure you engage your actual end users and stakeholders early on in the project right from the scoping and planning stage. Setup your EM 12c Cloud Control Site – Once the project plan approval and sign off from stakeholders is achieved, refer to EM 12c Install guide and these are some important tips to follow during the site setup phase - Review the new EM 12c Sizing paper before you get started with install Cloud, Chargeback and Trending, Exadata plug ins should be selected to deploy during install Refer to EM 12c Administrator’s guide for High Availability, Security, Network/Firewall best practices and options Your management and managed infrastructure should not be combined i.e. EM 12c repository should not be hosted on same Exadata where target Database Cloud is to be setup Setup Roles and Users – Cloud Administrator (EM_CLOUD_ADMINISTRATOR), Self Service Administrator (EM_SSA_ADMINISTRATOR), Self Service User (EM_SSA_USER) are the important roles required for cloud lifecycle management. Roles and users are managed by Super Administrator via Setup menu –> Security option. For Self Service/SSA users custom role(s) based on EM_SSA_USER should be created and EM_USER, PUBLIC roles should be revoked during SSA user account creation. Configure Software Library – Cloud Administrator logs in and in this step configures software library via Enterprise menu –> provisioning and patching option and the storage location is OMS shared filesystem. Software Library is the centralized repository that stores all software entities and is often termed as ‘local store’. Setup Self Update – Self Update is one of the most innovative and cool new features in EM 12c framework. Self update can be accessed via Setup -> Extensibility option by Super Administrator and is the unified delivery mechanism to get all new and updated entities (Agent software, plug ins, connectors, gold images, provisioning bundles etc) in EM 12c. Deploy Agents on all Compute nodes, and discover Exadata targets – Refer to Exadata discovery cookbook for detailed walkthrough to ensure successful discovery of Exadata targets. Configure Privilege Delegation Settings – This step involves deployment of privilege setting template on all the nodes by Super Administrator via Setup menu -> Security option with the option to define whether to use sudo or powerbroker for all provisioning and patching operations. Provision Grid Infrastructure with RAC Database on Compute Nodes – Software is provisioned in this step via a provisioning profile using EM 12c database provisioning. In case of Exadata, Grid Infrastructure and RAC Database software is already deployed on compute nodes via OneCommand from Oracle, so SSA Administrator just needs to discover Oracle Homes and Listener as EM targets. Databases will be created as and when users request for databases from cloud. Customize Create Database Deployment Procedure – the actual database creation steps are "templatized" in this step by Self Service Administrator and the newly saved deployment procedure will be used during service template creation in next step. This is an important step and make sure you have locked all the required variables marked as locked as ‘Y’ in this table. Setup Self Service Portal – This step involves setting up of zones, user quotas, service templates, chargeback plan. The SSA portal is setup by Self Service Administrator via Setup menu -> Cloud -> Database option and following guided workflow. Refer to DBaaS cookbook for details. You also have an option to customize SSA login page via steps documented in EM 12c Cloud Administrator’s guide Final Checks – Define and document process guidelines for SSA users and administrators. Get your SSA users trained on Self Service Portal features and overall DBaaS model and SSA administrators should be familiar with Self Service Portal setup pieces, EM 12c database lifecycle management capabilities and overall EM 12c monitoring framework. GO LIVE – Announce rollout of Database-as-a-Service to your SSA users. Users can login to the Self Service Portal and request/monitor/view their databases in Exadata based database cloud. Congratulations! You just delivered a successful database cloud implementation project! In future posts, we will cover these additional useful topics around database cloud – DBaaS Implementation tips and tricks – right from setup to self service to managing the cloud lifecycle ‘How to’ enable real production databases copies in DBaaS with rapid provisioning in database cloud Case study of a customer who recently achieved success with their transformational journey from traditional silo’ed environment on to Exadata based database cloud using Enterprise Manager 12c. More Information – Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Exadata Discovery Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Top Questions and Answers for Pluging into Oracle Database as a Service

  - by David Swanger

  Yesterday we hosted a comprehensive online forum that shared a comprehensive path to help your organization design, deploy, and deliver a Database as a Service cloud. If you missed the online forum, you can watch it on demand by registering here. We received numerous questions.  Below are highlights of the most informative: DBaaS requires a lengthy and careful design efforts. What is the minimum requirements of setting up a scaled-down environment and test it out? You should have an OEM 12c environment for DBaaS administration and then a target database deployment platform that has the key characteristics of what your production environment will look like. This could be a single server or it could be a small pool of hosts if your production DBaaS will be larger and you want to test a more robust / real world configuration with Zones and Pools or DR capabilities for example. How does this benefit companies having their own data center? This allows companies to transform their internal IT to a service delivery model for the database. The benefits to the company are significant cost savings, improved business agility and reduced risk. The benefits to the consumers (internal) of services if much fast provisioning, and response to change in business requirements. From a deployment perspective, is DBaaS's job solely DBA's job? The best deployment model enables the DBA (or end-user) to control the entire process. All resources required to deploy the service are pre-provisioned, and there are no external dependencies (on network, storage, sysadmins teams). The service is created either via a self-service portal or by the DBA. The purpose of self service seems to be that the end user does not rely on the DBA. I just need to give him a template. He decides how much AMM he needs. Why shall I set it one by one. That doesn't seem to be the purpose of self service. Most customers we have worked with define a standardized service catalog, with a few (2 to 5) different classes of service. For each of these classes, there is a pre-defined deployment template, and the user has the ability to select from some pre-defined service sizes. The administrator only has to create this catalog once. Each user then simply selects from the options offered in the catalog.  Looking at DBaaS service definition, it seems to be no different from a service definition provided by a well defined DBA team. Why do you attribute it to DBaaS? There are a couple of perspectives. First, some organizations might already be operating with a high level of standardization and a higher level of maturity from an ITIL or Service Management perspective. Their journey to DBaaS could be shorter and their Service Definition will evolve less but they still might need to add capabilities such as Self Service and Metering/Chargeback. Other organizations are still operating in highly siloed environments with little automation and their formal Service Definition (if they have one) will be a lot less mature today. Therefore their future state DBaaS will look a lot different from their current state, as will their Service Definition. How database as a service impact or help with "Click to Compute" or deploying "Database in cloud infrastructure" DBaaS enables Click to Compute. Oracle DBaaS can be implemented using three architecture models: Oracle Multitenant 12c, native consolidation using Oracle Database and consolidation using virtualization in infrastructure cloud. As Deploy session showed, you get higher consolidating density and efficiency using Multitenant and higher isolation using infrastructure cloud. Depending upon your business needs, DBaaS can be implemented using any of these models. How exactly is the DBaaS different from the traditional db? Storage/OS/DB all together to 'transparently' provide service to applications? Will there be across-databases access by application/user. Some key differences are: 1) The services run on a shared platform. 2) The services can be rapidly provisioned (< 15 minutes). 3) The services are dynamic and can be relocated, grown, shrunk as needed to meet business needs without disruption and rapidly. 4) The user is able to provision the services directly from a standardized service catalog.. With 24x7x365 databases its difficult to find off peak hrs to do basic admin tasks such as gathering stats, running backups, batch jobs. How does pluggable database handle this and different needs/patching downtime of apps databases might be serving? You can gather stats in Oracle Multitenant the same way you had been in regular databases. Regarding patching/upgrading, Oracle Multitenant makes patch/upgrade very efficient in that you can pre-provision a new version/patched multitenant db in a different ORACLE_HOME and then unplug a PDB from its CDB and plug it into the newer/patched CDB in seconds.  Thanks for all the great questions!  If you'd like to learn more and missed the online forum, you can watch it on demand here.

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• WCF port routing

  - by C james

  I have NAT which received incoming WCF requests and changes port number before it hands off to the host however, this is causing problem is there anyway to turn this off or fix? ex) wcf.service.com:80 - NAT - wcf.service.2522 !error Thank you.

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• How is incoming SMTP mail being delivered despite blocked port

  - by Josh

  I setup a MX mail server, everything works despite port 25 being blocked, I'm stumped as to why I am able to receive email with this setup, and what the consequences might be if I leave it this way. Here are the details: Connections to SMTP over port 25 and 587 both reliably connect over my local network. Connections to SMTP over port 25 are blocked from external IPs (the ISP is blocking the port). Connections to Submission SMTP over port 587 from external IPs are reliable. Emails sent from gmail, yahoo, and a few other addresses all are being delivered. I haven't found an email provider that fails to deliver mail to my MX. So, with port 25 blocked, I am assuming other MTA servers fallback to port 587, otherwise I can't imagine how the mail is received. I know port 25 shouldn't be blocked, but so far it works. Are there mail servers that this will not work with? Where can I find more about how this is working? -- edit More technical detail, to validate that I'm not missing something silly. Obviously in the transcript below I've replaced my actual domain with example.com. # DNS MX record points to the A record. $ dig example.com MX +short 1 example.com $ dig example.com A +short <Public IP address> # From a public server (not my ISP hosting the mail server) # We see port 25 is blocked, but port 587 is open $ telnet example.com 25 Trying <public ip>... telnet: Unable to connect to remote host: Connection refused # Let's try openssl $ openssl s_client -starttls smtp -crlf -connect example.com:25 connect: Connection refused connect:errno=111 # Again from a public server, we see port 587 is open $ telnet example.com 587 Trying <public ip>... Connected to example.com. Escape character is '^]'. 220 example.com ESMTP Postfix ehlo example.com 250-example.com 250-PIPELINING 250-SIZE 10485760 250-VRFY 250-ETRN 250-STARTTLS 250-ENHANCEDSTATUSCODES 250-8BITMIME 250-DSN 250-BINARYMIME 250 CHUNKING quit 221 2.0.0 Bye Connection closed by foreign host. Here is a portion from the mail log when receiving a message from gmail: postfix/postscreen[93152]: CONNECT from [209.85.128.49]:48953 to [192.168.0.10]:25 postfix/postscreen[93152]: PASS NEW [209.85.128.49]:48953 postfix/smtpd[93160]: connect from mail-qe0-f49.google.com[209.85.128.49] postfix/smtpd[93160]: 7A8C31C1AA99: client=mail-qe0-f49.google.com[209.85.128.49] The log shows that a connection was made to the local IP on port 25 (I'm not doing any port mapping, so it is port 25 on the public IP too). Seeing this leads me to hypothesize that the ISP block on port 25 only occurs when a connection is made from an IP address that is not known to be a mail server. Any other theories?

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• How do I grant permissions to remotely start/stop a service using Powershell?

  - by splattered bits

  We have a PowerShell script that restarts a service on another computer. When we use PowerShell's built-in service control cmdlets, like so: $svc = Get-Service -Name MyService -ComputerName myservicehostname Stop-Service -InputObject $svc Start-Service -InputObject $svc We get this error back: Stop-Service : Cannot open MyService service on computer 'myservicehostname'. However, when we use sc.exe, like so: C:\Windows\System32\sc \\myservicehostname stop MyService C:\Windows\System32\sc \\myservicehostname start MyService the start and stop succeed. The user doing the restarting is not an administrator. We use subinacl to grant the user permissions to start/stop and query the service: subinacl.exe /service MyService /GRANT=MyServiceControlUser=STO How come PowerShell can't stop my service but sc.exe can?

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• How to do port forwarding in D-link Glb802c?

  - by Manish

  I have some questions about port forwarding on my D-Link Router GLB-802C. For example: My local machine's IP is 117.1.1.81 My router's IP is 117.1.1.1 My Public (Web) IP is 117.16.1.1 My questions are: What will be my Global Address 'To'? What will be my Global Address 'From'? In Destination Port "From" and "To" what do I select in the drop down list and port no for forwarding HTTP traffic (for my website)? In Local Port, what do I select in drop down list and port no?

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• How to do port forwarding in D-link Glb802c?

  - by Manish

  I have some questions about port forwarding on my D-Link Router GLB-802C. For example: My local machine's IP is 117.1.1.81 My router's IP is 117.1.1.1 My Public (Web) IP is 117.16.1.1 My questions are: What will be my Global Address 'To'? What will be my Global Address 'From'? In Destination Port "From" and "To" what do I select in the drop down list and port no for forwarding HTTP traffic (for my website)? In Local Port, what do I select in drop down list and port no?

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• What's the best way to forward traffic on a specific port to another machine?

  - by Ankit

  The setup I have is this: [client01] <-A-> [server01] <-B-> [server02] client01 can access port 9300 on server01 (connection A). server01 can access port 9300 on server02 (connection B). What's the best way to make all traffic on port 9300 to server01 go to port 9300 on server02? I can successfully do this with an ssh tunnel from client01 to server01 to server02, but I don't want to have to run ssh on client01. When I ssh from server01 to server02 forwarding port 9300 (ssh -g -L9300:localhost:9300 server02 on server01), it doesn't work -- am I using the wrong command?

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