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• Customer Support Spotlight: Clemson University

  - by cwarticki

  I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy. Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products). (pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley) George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive. Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University. Yes, that's no typo (14,256 cores and 37TB of memory!!! Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products. -Chris WartickiGlobal Customer Management

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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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• How Oracle Governance, Risk, and Compliance Supports New SEC and PCAOB Guidance on SOX

  Angela Carter, a partner in KPMG's Risk Advisory practice and Stephanie Holmeen, Director, Applications Product Marketing speak with Fred about the new SEC and PCAOB guidance on Section 404 of the Sarbanes-Oxley Act and Oracle's Governance, Risk, and Compliance solutions.

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• An XEvent a Day (24 of 31) – What is the package0.callstack Action?

  - by Jonathan Kehayias

  One of the actions inside of Extended Events is the package0.callstack and the only description provided by sys.dm_xe_objects for the object is 16-frame call stack. If you look back at The system_health Session blog post, you’ll notice that the package0.callstack Action has been added to a number of the Events that the PSS team thought were of significance to include in the Event Session. We can trigger an event that will by logged by our system_health Event Session by raising an error of severity...(read more)

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• Siebel-Oracle Integrations

  Aseem Chandra, Senior Director, Industry Strategy talks to Cliff about how customers can benefit now from packaged integration of Siebel CRM with Oracle back office applications, and the roadmap to upgrade to Fusion Applications.

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• Non-English Character Display in Oracle SQL Developer

  - by thatjeffsmith

  I get a variation on this question at least once a week, if not more frequently. I’m from Israel, and the language on the databases is Hebrew. When I use the old and deprecated SQL*Plus (windows rich client) I can see the hebrew clearly, when I use the latest SQL Developer, I get gibberish. This question appears on the forums about every week or so as well. So what’s the deal? Well, it starts with a basic misunderstanding of NLS Client parameters. These should accurately reflect the language and locality setup on your LOCAL machine. DO NOT COPY what’s set in the database. The these parameters work together with the database so that information can be transferred back and forth correctly. Having the wrong NLS parameters locally can be bad. [ORACLE DOCS]Setting the NLS_LANG parameter properly is essential to proper data conversion. The character set that is specified by the NLS_LANG parameter should reflect the setting for the client operating system. Setting NLS_LANG correctly enables proper conversion from the client operating system character encoding to the database character set. When these settings are the same, Oracle Database assumes that the data being sent or received is encoded in the same character set as the database character set, so character set validation or conversion may not be performed. This can lead to corrupt data if conversions are necessary. OK, so what are you supposed to do? Set the Font! 9 times out of 10, this preference fixes the problem with display issues. Make sure you set a Font that supports the characters you’re trying to display. It’s as simple as that. This preference defines the font used to display characters in the editors and the data grids. If you have it set to a font that doesn’t have Hebrew character support – you’re not going to see Hebrew in SQL Developer. A few years ago…wow, like 15 years ago, I learned that the Tohama Font is pretty Unicode-friendly. Bad Font Selection A Font that’s not non-English friendly Good Font Selection Exact same text, except rendered with the Tahoma font Summary Having problems seeing non-English text in SQL Developer? Check the font! And do not start messing with NLS parameters without talking to your DBA first.

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• New Options for MySQL High Availability

  - by Mat Keep

  Data is the currency of today’s web, mobile, social, enterprise and cloud applications. Ensuring data is always available is a top priority for any organization – minutes of downtime will result in significant loss of revenue and reputation. There is not a “one size fits all” approach to delivering High Availability (HA). Unique application attributes, business requirements, operational capabilities and legacy infrastructure can all influence HA technology selection. And then technology is only one element in delivering HA – “People and Processes” are just as critical as the technology itself. For this reason, MySQL Enterprise Edition is available supporting a range of HA solutions, fully certified and supported by Oracle. MySQL Enterprise HA is not some expensive add-on, but included within the core Enterprise Edition offering, along with the management tools, consulting and 24x7 support needed to deliver true HA. At the recent MySQL Connect conference, we announced new HA options for MySQL users running on both Linux and Solaris: - DRBD for MySQL - Oracle Solaris Clustering for MySQL DRBD (Distributed Replicated Block Device) is an open source Linux kernel module which leverages synchronous replication to deliver high availability database applications across local storage. DRBD synchronizes database changes by mirroring data from an active node to a standby node and supports automatic failover and recovery. Linux, DRBD, Corosync and Pacemaker, provide an integrated stack of mature and proven open source technologies. DRBD Stack: Providing Synchronous Replication for the MySQL Database with InnoDB Download the DRBD for MySQL whitepaper to learn more, including step-by-step instructions to install, configure and provision DRBD with MySQL Oracle Solaris Cluster provides high availability and load balancing to mission-critical applications and services in physical or virtualized environments. With Oracle Solaris Cluster, organizations have a scalable and flexible solution that is suited equally to small clusters in local datacenters or larger multi-site, multi-cluster deployments that are part of enterprise disaster recovery implementations. The Oracle Solaris Cluster MySQL agent integrates seamlessly with MySQL offering a selection of configuration options in the various Oracle Solaris Cluster topologies. Putting it All Together When you add MySQL Replication and MySQL Cluster into the HA mix, along with 3rd party solutions, users have extensive choice (and decisions to make) to deliver HA services built on MySQL To make the decision process simpler, we have also published a new MySQL HA Solutions Guide. Exploring beyond just the technology, the guide presents a methodology to select the best HA solution for your new web, cloud and mobile services, while also discussing the importance of people and process in ensuring service continuity. This is subject recently presented at Oracle Open World, and the slides are available here. Whatever your uptime requirements, you can be sure MySQL has an HA solution for your needs Please don't hesitate to let us know of your HA requirements in the comments section of this blog. You can also contact MySQL consulting to learn more about their HA Jumpstart offering which will help you scope out your scaling and HA requirements.

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• Oracle's Web 2.0 Strategy for CRM

  Mark Woollen,Vice President, CRM Product Strategy tells listeners how Oracle's Social CRM Applications harness the latest Web 2.0 technology to create highly intuitive and focused applications for sales users today.

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• Oracle's iSetup: Helps Customers Simplify and Manage Implementation Issues

  Santhosh George, Oracle's Application Technology Senior Director, speaks with Cliff about a Life Cycle Management Tool called iSetup, a simple yet highly versatile solution for diverse business problems that helps customers streamline, simplify, and manage implementation issues.

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• Extensible Metadata in Oracle IRM 11g

  - by martin.abrahams

  Another significant change in Oracle IRM 11g is that we now use XML to create the tamperproof header for each sealed document. This article explains what this means, and what benefit it offers. So, every sealed file has a metadata header that contains information about the document - its classification, its format, the user who sealed it, the name and URL of the IRM Server, and much more. The IRM Desktop and other IRM applications use this information to formulate the request for rights, as well as to enhance the user experience by exposing some of the metadata in the user interface. For example, in Windows explorer you can see some metadata exposed as properties of a sealed file and in the mouse-over tooltip. The following image shows 10g and 11g metadata side by side. As you can see, the 11g metadata is written as XML as opposed to the simple delimited text format used in 10g. So why does this matter? The key benefit of using XML is that it creates the opportunity for sealing applications to use custom metadata. This in turn creates the opportunity for custom classification models to be defined and enforced. Out of the box, the solution uses the context classification model, in which two particular pieces of metadata form the basis of rights evaluation - the context name and the document's item code. But a custom sealing application could use some other model entirely, enabling rights decisions to be evaluated on some other basis. The integration with Oracle Beehive is a great example of this. When a user adds a document to a Beehive workspace, that document can be automatically sealed with metadata that represents the Beehive security model rather than the context model. As a consequence, IRM can enforce the Beehive security model precisely and all rights configuration can actually be managed through the Beehive UI rather than the IRM UI. In this scenario, IRM simply supports the Beehive application, seamlessly extending Beehive security to all copies of workspace documents without any additional administration. Finally, I mentioned that the metadata header is tamperproof. This is obviously to stop a rogue user modifying the metadata with a view to gaining unauthorised access - reclassifying a board document to a less sensitive classifcation, for example. To prevent this, the header is digitally signed and can only be manipulated by a suitably authorised sealing application.

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• June 17, 2010 Webcast - 5 Security Tips To Reduce Cost Using Oracle Directory Services

  - by mark.wilcox

  We're delivering another webcast on June 17 (next week!): 5 Security Tips To Reduce Cost Using Oracle Directory Services  Organizations with business units spread around the world face costly and time consuming security concerns. However, many of these companies are forced to deal with increased scrutiny and security demands while resources are reduced. This live webcast focuses on concrete ways IT organizations can use directory services to do more with less.  Posted via email from Virtual Identity Dialogue

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• Announcing the New Virtual Briefing Center

  - by Theresa Hickman

  Do you want to hear about real-world customer success stories? Or listen to Oracle Application leaders discuss the value in the latest releases of Oracle Application products? Do you want one place to download up-to-date content, including white papers, podcasts, webcasts and presentations? Did you miss the Virtual Trade Show at the beginning of 2011? If you answered yes to any of these questions, then the Virtual Briefing Center is the place to get up-to-date Oracle product information for Oracle E-Business Suite, PeopleSoft, JD Edwards, Fusion, Siebel and Hyperion across multiple product areas from financials, procurement, supply chain, CRM, Performance Management, and more. Every month we will have "Monthly Spotlights" to showcase new content. The following lists the upcoming live webcasts in July 2011: Weds. July 6, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Hear about Amway’s upgrade to Oracle E-Business Suite 12.1 and how they stabilized financial modules, especially the month-end close processes. Thurs. July 14, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Hear West Corporation share their PeopleSoft 9.1 upgrade, resulting in improved self-service, more robust reporting capabilities and new workflow and processes. Thurs. July 21, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Learn how MFlex improved their operations, saved manpower and reduced time to close with their upgrade to JD Edwards EnterpriseOne 9.0. Thurs. July 28, 2011 at 9:00 a.m. PST/12:00 p.m. EST: IEEE discusses their upgrade to Siebel 8.1 using open web service architecture for faster SOA enablement allowing them to scale their membership capacity by 250%. If you cannot attend any of the above live events, that's OK because each of the webcasts in this series will be recorded and available on demand. And for you Financials folks who may have missed the webcasts from the Virtual Trade Show earlier this year, you can view them on demand by Visiting the Resource Library: Planning Your Successful Upgrade to Oracle E-Business Suite Financials 12.1. In this session, Bryant and Stratton College talk about their upgrade. Planning Your Successful Upgrade to PeopleSoft Financials 9.1. In this session, the University of Central Florida share their upgrade story. Fusion Financials: The New Standard for Finance. In this session, Terrance Wampler, the VP of Financial Application Strategy discusses the business value of Oracle's next generation financial applications and how customers can take advantage of Fusion Financials alongside their existing investments. What are you waiting for? Register now!

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• Das Oracle Healthcare-Team - Unterwegs auf der MEDICA 2012

  - by Anne Manke

  Am 14.11.2012 öffnet die diesjährige Medica ihre Pforten und das Oracle Healthcare Team (Daniela Wahrmann und Anne Manke) ist vor Ort, um Kunden, Partner und Dienstleister zu treffen. Sie sind auch da? Dann lassen Sie uns doch bei einem Kaffee über aktuelle Themen und Trends, Kritikpunkte oder zukünftige Projekte zu sprechen. Eine super Gelegenheit, sich persönlich kennenzulernen oder einen persönlichen Kontakt zu vertiefen.  Rufen Sie uns an oder mailen Sie uns. Wir freuen uns auf Sie! 

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• Breakfast Keynote, More at Gartner IAM Summit This Week

  - by Tanu Sood

  Gartner Identity and Access Management Conference We look forward to seeing you at the.... Gartner Identity and Access Management Conference Oracle is proud to be a Silver Sponsor of the Gartner Identity and Access Management Summit happening December 3 - 5 in Las Vegas, NV. Don’t miss the opportunity to hear Oracle Senior VP of Identity Management, Amit Jasuja, present Trends in Identity Management at our keynote presentation and breakfast on Tuesday, December 4th at 7:30 a.m. Everyone that attends is entered into a raffle to win a free JAWBONE JAMBOX wireless speaker system. Also, don’t forget to visit the Oracle Booth to mingle with your peers and speak to Oracle experts. Learn how Oracle Identity Management solutions are enabling the Social, Mobile, and Cloud (SoMoClo) environments. Visit Oracle Booth #S15 to: View a demonstration of our latest release - Oracle Identity Management 11g R2 Visit our virtual collateral rack and download useful resources Enter to win a JAWBONE JAMBOX Wireless Speaker System Exhibit Hall Hours Monday, December 3 — 11:45 a.m. – 1:45 p.m. and 6:15 p.m. – 8:15 p.m. Tuesday, December 4 — 11:45 a.m. – 2:45 p.m. To schedule a meeting with Oracle Identity Management executives and experts at Gartner IAM, please email us or speak to your account representative. We look forward to seeing you at the Gartner Identity and Access Management Summit! Visit Oracle at Booth #S15 Gartner IAM SummitDecember 3 - 5, 2012 Caesars Palace Attend our Keynote Breakfast Trends in Identity Management Tuesday, December 4, 2012 7:15 a.m. - 8:00 a.m., Octavius 16 Speakers: Amit Jasuja, Senior Vice President, Identity Management Oracle Ranjan Jain, Enterprise Architect, Cisco As enterprises embrace mobile and social applications, security and audit have moved into the foreground. The way we work and connect with our customers is changing dramatically and this means re-thinking how we secure the interaction and enable the experience. Work is an activity not a place - mobile access enables employees to work from any device anywhere and anytime. Organizations are utilizing "flash teams" - instead of a dedicated group to solve problems, organizations utilize more cross-functional teams. Work is now social - email collaboration will be replaced by dynamic social media style interaction. In this session, we will examine these three secular trends and discuss how organizations can secure the work experience and adapt audit controls to address the "new work order". Stay Connected: For more information, please visit www.oracle.com/identity. Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEO100120175 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• Mixed Solaris 10 and 11 versions in logical domains on the same server

  - by jsavit

  One question that comes up frequently is whether you can mix Solaris 10 and Solaris 11 in different logical domains under Oracle VM Server for SPARC. The answer is yes depending only on the system software requirements for the underlying hardware platform. Different versions of Solaris 10 and 11 can exist side-by-side on the same server and can act as control, service, I/O or guest domains subject only to the minimum software levels documented in the System Requirements section of the Oracle VM Server for SPARC Release Notes. Here's an example just taken from a running system. First, here's the control domain, which is running Solaris 10. I've highlighted a guest running Solaris 11. # uname -a SunOS atl-sewr-24 5.10 Generic_147440-01 sun4v sparc SUNW,SPARC-Enterprise-T5220 # ldm -V Logical Domains Manager (v 2.1) Hypervisor control protocol v 1.7 Using Hypervisor MD v 1.3 System PROM: Hypervisor v. 1.10.0 @(#)Hypervisor 1.10.0 2011/04/27 16:19\015 # ldm list NAME STATE FLAGS CONS VCPU MEMORY UTIL UPTIME primary active -n-cv- SP 16 4G 1.6% 120d 17h atl-sewr-pool-148 active -n---- 5001 8 2G 0.1% 119d 21h atl-sewr-pool-152 active -n---- 5000 8 4G 0.2% 112d 19h atl-sewr-pool-154 active -n---- 5002 8 2G 0.1% 120d 15h atl-sewr-pool-155 active -n---- 5003 16 2G 0.0% 26d 14h 30m This system is running Oracle VM Server 2.1 with a Solaris 10 control domain. Hmm, I should update this machine to 2.2 when I get a few free moments. Upgrading is very straightforward. Here's a display logging into the highlighted guest: Last login: Mon May 21 10:18:16 2012 from dhcp-adc-twvpn- Oracle Corporation SunOS 5.11 11.0 November 2011 sewr@atl-sewr-pool-152:~$ uname -a SunOS atl-sewr-pool-152 5.11 11.0 sun4v sparc SUNW,SPARC-Enterprise-T5220 sewr@atl-sewr-pool-152:~$ cat /etc/release Oracle Solaris 11 11/11 SPARC Copyright (c) 1983, 2011, Oracle and/or its affiliates. All rights reserved. Assembled 18 October 2011 sewr@atl-sewr-pool-152:~$ sudo virtinfo -ct Password: Domain role: LDoms guest Control domain: atl-sewr-24 sewr@atl-sewr-pool-152:~$ That's running the GA version of Solaris 11, so I probably should update that some time too. Note the use of the virtinfo -ct command that lets the guest get information about the hosting environment. Summary You can mix and match versions of Solaris in logical domains. All the different combinations work: Solaris 10 and/or Solaris 11 control and service domains with Solaris 10 and/or Solaris 11 guests. Mixing different guest OS levels on the same server is one of the traditional reasons for using virtual machines in the first place since virtual machines were invented some 40 years ago, used to run production and test systems in parallel while upgrading OS levels. This can easily be done with Oracle VM Server for SPARC (Logical Domains).

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• An XEvent a Day (26 of 31) – Configuring Session Options

  - by Jonathan Kehayias

  There are 7 Session level options that can be configured in Extended Events that affect the way an Event Session operates.  These options can impact performance and should be considered when configuring an Event Session.  I have made use of a few of these periodically throughout this months blog posts, and in today’s blog post I’ll cover each of the options separately, and provide further information about their usage.  Mike Wachal from the Extended Events team at Microsoft, talked...(read more)

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• Oracle Adattárház Referencia Architektúra, a legjobb gyakorlatból

  - by Fekete Zoltán

  Hogyan építsünk adattárházat, hogyan kapcsoljuk össze a rendszereinkkel? Mi legyen az az architektúra, mellyel a legkisebb kockázattal a legbiztosabban érünk célba? Ezekre a kérdésekre kaphatunk választ az Oracle Data Warehouse Reference Architecture leírásból. Letöltheto a következo dokumentum: Enabling Pervasive BI through a Practical Data Warehouse Reference Architecture

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• links for 2011-02-10

  - by Bob Rhubart

  Manish Devgan: Extending WebCenter Spaces Using JDeveloper In addition to being able to customize WebCenter Spaces using the browser-based tools, you can now also customize and “extend” WebCenter Spaces in many ways in JDeveloper.  (tags: oracle enterprise2.0 webcenter jdeveloper) Oracle University: New Personalized Training Catalog "Searching for training classes just got easier with Oracle University's new Personalized Training Catalog. View upcoming course schedules for the topics that you select in your preferred locations. Browse courses when you need to or request your personalized catalog to be emailed to you." (tags: oracle oracleuniversity) René van Wijk: Hibernate and Coherence « Middleware Magic "A major justification for the claim that applications using an object/relational persistence layer are expected to outperform applications built using direct JDBC is the potential for caching." - René van Wijk (tags: oracle coherence middleware) Sten Vesterli on Fusion Applications: " It’s (almost) here!" Speaking of Fusion Applications, Oracle ACE Director Sten Vesterli says: "The usability revolution has finally caught up with enterprise applications; they will no longer be built based on the capabilities of the database, but on the needs of users." (tags: oracle otn oracleace fusionapplications) The Myth of Oracle Fusion | The ORACLE-BASE Blog "I can totally understand when people on the outside of our little goldfish bowl have a really bad and confused impression of anything containing the term “Fusion”, because it does have a very long and sordid history." Oracle ACE Director Tim Hall (tags: oracle otn oracleace fusionapplications) The Other Side of XBRL (Enterprise Performance Management Blog) With the United States SEC's mandate for XBRL filings entering its third year, and impacting over 7000 additional companies in 2011, there's a lot of buzz in the industry about how companies should address the new reporting requirements. (tags: oracle xbrl compliance) Database Vault integration available (The Shorten Spot) Anthony Shorten shares information on the Database Vault solution included in the Oracle Utilities Application Framework. (tags: oracle database) SOASuite 11.1.1.4 : Error Logging into BPM11g Composer? (Angelo Santagata's Blog) Angelo Santagata shares simple solutions to a few minor SOA Suite 11.1.1.4 issues. (tags: oracle soa soasuite bpm) Thierry Vergult: No electricity, but the application is up "Dakar is having more troubles then normal with electricity. Never thought that the SaaS model would be that useful when the light goes out. And the extra battery in the office dies, and the router goes down. But you still can access the application over your smartphone and finish your payroll run." (tags: oracle cloud saas)

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• ArchBeat Top 10 for November 18-24, 2012

  - by Bob Rhubart

  The Top 10 most popular items shared on the OTN ArchBeat Facebook page for the week of November 18-24, 2012. One-Stop Shop for over 200 On-Demand Oracle Webcasts Webcasts can be a great way to get information about Oracle products without having to go cross-eyed reading yet another document off your computer screen. Oracle's new Webcast Center offers selectable filtering to make it easy to get to the information you want. Yes, you have to register to gain access, but that process is quick, and with over 200 webcasts to choose from you know you'll find useful content. Oracle SOA Suite 11g PS 5 introduces BPEL with conditional correlation for aggregation scenarios | Lucas Jellema An extensive, detailed technical post from Oracle ACE Director Lucas Jellema. Oracle Utilities Application Framework V4.2.0.0.0 Released | Anthony Shorten Principal Product Manager Anthony Shorten shares an overview of the changes implemented in the new release. Fault Handling and Prevention - Part 1 | Guido Schmutz and Ronald van Luttikhuizen In this technical article, part one of a four part series, Oracle ACE Directors Guido Schmutz and Ronald van Luttikhuizen guide you through an introduction to fault handling in a service-oriented environment using Oracle SOA Suite and Oracle Service Bus. Oracle BPM Process Accelerators and process excellence | Andrew Richards "Process Accelerators are ready-to-deploy solutions based on best practices to simplify process management requirements," says Capgemini's Andrew Richards. "They are considered to be 'product grade,' meaning they have been designed; engineered, documented and tested by Oracle themselves to a level that they can be deployed as-is for a solution to a problem or extended as appropriate for a particular scenario." Videos: Getting Started with Java Embedded | The Java Source Interested in Java Embedded? You'll want to check out these videos provided Tori Weildt, including interviews with Oracle's James Allen and Kevin Smith, recorded at ARM TechCon. JPA SQL and Fetching tuning ( EclipseLink ) | Edwin Biemond Oracle ACE Edwin Biemond's post illustrates how to "use the department and employee entity of the HR Oracle demo schema to explain the JPA options you have to control the SQL statements and the JPA relation Fetching." Devoxx 2012 Trip Report - clouds and sunshine | Markus Eisele Oracle ACE Director Markus Eisele shares an extensive and entertaining account of his experience at Devoxx 2012. Towards Ultra-Reusability for ADF - Adaptive Bindings | Duncan Mills "The task flow mechanism embodies one of the key value propositions of the ADF Framework," says Duncan Mills. "However, what if we could do more? How could we make task flows even more re-usable than they are today?" As you might expect, Duncan has answers for those questions. Java Specification Requests in Numbers | Markus Eisele Oracle ACE Director Markus Eisele shares some interesting data culled from the Java Community Process site. Thought for the Day "You can't have great software without a great team, and most software teams behave like dysfunctional families." — Jim McCarthy Source: SoftwareQuotes.com

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• New Feature in ODI 11.1.1.6: Enterprise Data Quality Integration

  - by Julien Testut

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle Data Integrator 11.1.1.6.0 introduces a new Open Tool called EnterpriseDataQuality which allows ODI users to invoke an Oracle Enterprise Data Quality Job from a Package. This post will give you an overview of this new feature. Oracle Enterprise Data Quality (OEDQ) provides organizations with an integrated suite of data quality tools that offer an end-to-end solution to measure, improve, and manage the quality of data from any domain, including customer and product data. The addition of the EnterpriseDataQuality Open Tool extends the inline Data Quality capabilities of Oracle Data Integrator with Oracle Enterprise Data Quality powerful data profiling, cleansing, matching, and monitoring capabilities. The EnterpriseDataQuality Open Tool can invoke any OEDQ Job stored in a Project. This Open Tool connects to an OEDQ server using a JMX (Java Management Extensions) interface. Once installed, this Open Tool will be found under Plugins in the Package Toolbox area: This EnterpriseDataQuality Open Tool takes a couple of parameters as inputs such as the Enterprise Data Quality Job and Project names, the OEDQ hostname and JMX port etc. With the EnterpriseDataQuality Open Tool, ODI customers can now incorporate their Oracle Enterprise Data Quality processes within their Data Integration workflows. You will find instructions about how to use the Enterprise Data Quality Open Tool in the Oracle Data Integrator documentation at: Using the EnterpriseDataQuality Open Tool.You can find an overview of all the new features introduced in ODI 11.1.1.6 in the following document: ODI 11.1.1.6 New Features Overview.

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• Fokedvenc BI és DW blogjaim 7: Oracle Data Warehousing

  - by Fekete Zoltán

  A következo tartalmas blogot ajánlom a nyájas olvasó figyelmébe: The Data Warehouse Insider: http://blogs.oracle.com/datawarehousing/ Az adattárház általános fogalmaitól és a bevezetések és tervezés "best practice" legjobb gyakorlati tapasztalatokig. Témák: csillagsémák, particionálás, OLAP, 3NF, párhuzamos feldolgozások, adatbetöltés, ETL-ELT, adatmodellek, rendezvények, Exadata, Database Machine, tömörítés, adatbányászat, ügyféltörténetek,...

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• Securing the Oracle Service Bus - Web Services Manager

  - by Naresh Persaud

  As organizations strive for greater productivity and interoperability across applications, the enterprise service bus has become a convenient medium of transferring information. As more content is shared and more applications are added, monitoring and securing data becomes more difficult and important. The short video below discusses how to use Oracle Web Services Manager to secure SOA services. For more information on using identity management to secure your SOA service, download the Kuppinger Cole paper.

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• Compliance Strategic Issues: How Oracle and OPN Partner Approva are Automating IT Controls

  Fred speaks with Greg Myers, Vice President of Sales for Approva, an OPN Partner, and Lane Leskela, Oracle's Senior Director of Product Marketing for Compliance Solutions about compliance issues such as segregation of duties (SOD) and the benefits of compliance management.

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• ArchBeat Link-o-Rama for 2012-06-07

  - by Bob Rhubart

  Exalogic Webcast Series: Rethink Your Business Application Deployment Strategy Learn best practices for simplifying IT operations while delivering the application performance that a business needs. These on-demand Sessions include: Faster and Easier: Deploying ERP Applications on Oracle Exalogic Redefining the CRM and E-Commerce Experience with Oracle Exalogic The Road to a Cloud-Enabled, Infinitely Elastic Application Infrastructure Virtualization at Oracle - Six Part Series Links to all six articles in the series by Matthias Pfuetzner and Detlef Drewanz, spanning SPARC and x86. WebCenter Content shared folders for clustering | Kyle Hatlestad A-Team blogger Kyle Hatlestad shares the details on "how the file systems should be split and what options are required." Eclipse DemoCamp - June 2012 - Redwood Shores, CA When: Wednesday, June 13, 2012. 6:00pm - 9:00pm Where: Oracle HQ - 10 Twin Dolphin Drive, Redwood Shores, CA Presentations: The evolution of Java persistence, Doug Clarke, EclipseLink Project Lead, Oracle Integrating BIRT into Applications, Ashwini Verma, Actuate Corporation Developing Rich ADF Applications with Java EE, Greg Stachnick, Oracle Leveraging OSGi In The Enterprise, Kamal Muralidharan, Lead Engineer, eBay NVIDIA® NsightTM Eclipse Edition, Goodwin (Tech lead - Visual tools), Eugene Ostroukhov (Senior engineer – Visual tools) BI Architecture Master Class for Partners - Oracle Architecture Unplugged When:June 21, 2012 Where: City Office, London, UK This workshop will be highly interactive and is aimed at Oracle OPN member partners who are IT Architects and BI+W specialists. This will be a highly interactive session and does not involve slide presentations or product feature details, it addresses IT-Architectural issues and considerations for the IT-Architect Community. Oracle Fusion Middleware Innovation Awards | Oracle Excellence Awards Share your use of Oracle Fusion Middleware solutions and how they help your organization drive business innovation. You just might win a free pass to Oracle Openworld 2012 in San Francisco. Deadline for submissions in July 17, 2012. Oracle Service Bus 11g: listing projects and services with WLST - part 1 | Michel Schildmeijer "For automating and repetitive purposes, as well for uniformity it's always good to have some scripting," says Michel Schildmeijer. Creating an Oracle Endeca Information Discovery 2.3 Application Part 3 : Creating the User Interface | Mark Rittman Oracle ACE Director Mark Rittman continues his article series. WebLogic Advisor WebCasts On-Demand A series of videos by WebLogic experts, available to those with access to support.oracle.com. Integrating OBIEE 11g into Weblogic’s SAML SSO | Andre Correa A-Team blogger Andre Correa illustrates a transient federation scenario. InfoQ: Cloud 2017: Cloud Architectures in 5 Years Andrew Phillips, Mark Holdsworth, Martijn Verburg, Patrick Debois, and Richard Davies review the evolution of cloud computing so far and look five years into the future. Thought for the Day "One cannot make an omelet without breaking eggs – but it is amazing how many eggs one can break without making a decent omelet." — Charles P. Issawi Source: softwarequotes.com

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