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• At the Java DEMOgrounds - JavaFX

  - by Janice J. Heiss

  JavaFX has made rapid progress in the last year, as is evidenced by the wealth of demos on display. A few questions appear to be prominent in the minds of JavaFX enthusiasts. Here are some questions with answers provided by Oracle’s JavaFX team.When will the rest of the JavaFX code be available in open source?Oracle has started to open source JavaFX. The existing platform code will finish being committed to OpenJFX by the end of the year.Why should I use JavaFX instead of HTML5?We see JavaFX as complementary to HTML5, and most companies we talk to react positively once they understand how they can benefit from a hybrid solution. As most HTML5 developers will tell you, the biggest obstacle to deploying HTML5 applications is fragmentation. JavaFX offers a convenient way to render HTML and JavaScript within its WebView component, which provides the same level of quality and features across Windows, Mac, and Linux. Additionally, JavaScript in WebView can make calls into the Java code, and vice versa, allowing developers to tap into the best of both worlds.What is the market penetration of JavaFX? It is currently limited, as we've just made available JavaFX on Mac and Linux in August, but we expect JavaFX to be present on millions of desktop-type systems now that JavaFX is included as part of the JRE. We have also significantly lowered the level of effort required to deploy an application bundling the JRE and JavaFX runtime libraries. Finally, we are seeing a lot of interest by companies operating in the embedded market, who have found it hard to develop compelling UIs with existing technologies.Below are summaries of JavaFX Demos on display at JavaOne 2012:JavaFX EnsembleEnsemble is a collection of over 100 JavaFX samples packaged as a JavaFX application. This demo is especially useful to those new to JavaFX, or those not familiar with its latest features (e.g. canvas, color picker). Ensemble is the reference for getting familiar with JavaFX functionality. Each sample can be run from within Ensemble, and the API for each sample, as well as the source code are available alongside the sample.The samples source code can be saved as a NetBeans project for convenience purposes, or can be copied as is in any other Java IDE. The version of Ensemble shown is packaged as a native Windows application, including the JRE and JavaFX libraries. It was created with the JavaFX packager, which provides multiple packaging options, and frees developers from the cumbersome and error-prone process of packaging a Java application.FX Experience ToolsFX Experience Tools is a JavaFX application that provides different utilities to create new skins for your JavaFX applications. One of the most powerful features of JavaFX is the ability to skin applications via CSS. Since not all Java developers are familiar with CSS, these utilities are a great starting point to create custom skins. JavaFX allows developers to easily customize the look and feel of their applications through CSS. FX Experience Tools makes it easy to create new themes for JavaFX applications, even if you are not familiar with CSS. FX Experience Tools is a JavaFX application packaged as a native application including the JRE and JavaFX runtime libraries. FX Experience tools shows how this type of deployment simplifies the packaging of Java applications without requiring developers to master the intricacies of Java application packaging. The download site for FX Experience Tools is http://fxexperience.com/2012/03/announcing-fx-experience-tools/ JavaFX Scene BuilderJavaFX Scene Builder is a visual layout tool that lets users quickly design the UI of your JavaFX application, without coding. Users can drag and drop UI components, modify their properties, apply style sheets, and the FXML code they create for the layout is automatically generated in the background. The result is an FXML file that can then be combined with a Java project by binding the UI to the application’s logic. Developers can easily create user interfaces for their application, as well as separate the application’s UI from the application logic for easier maintenance. Attendees can get this app by going to javafx.com and checking the link at top of the “Overview” page.Scene Builder allows developers to easily layout JavaFX UI controls, charts, shapes, and containers, so that you can quickly prototype user interfaces. It generates FXML, an XML-based markup language that enables users to define an application’s user interface, separately from the application logic. Scene Builder can be used in combination with any Java IDE, but is more tightly integrated with NetBeans IDE. It is written as a JavaFX application, with native desktop integration on Windows and Mac OS X. It’s a perfect example of a JavaFX application packages as a native application.Scene Builder is available for your preferred development platform. Besides the GA release on Windows and Mac, a Developer Preview of Scene Builder for Linux has just been made available.Scenic ViewScenic View is a tool that can be used to understand the current state of your application UI, and to also easily manipulate properties of the scenegraph without having to keep editing your code. Creating UIs is a complex process, and it can be hard and tedious detecting these issues, editing the code, and then compiling it to test the app again. Scenic View is a great diagnostics tool that helps developers identify these issues and correct them at runtime.Attendees can get Scenic View by going to javafx.com, selecting the “Community” tab, and clicking the link under the “Third Party Tools and Utilities” section.Scenic View allows developers to easily examine the state of a JavaFX application scenegraph while the application is running. Some of the latest features added to Scenic View include event monitoring, javadoc browsing, and contextual menus. The download site for Scenic View is available here: http://fxexperience.com/scenic-view/ Conference TourConference Tour is an application that lets users discover some of the major Java conferences throughout the world. The Conference Tour application shows how simple it is to mix JavaFX and HTML5 into a single, interactive application. Attendees get Conference Tour here.JavaFX includes a Web engine based on Webkit that provides a consistent web interface to render HTML5 across operating systems, within a JavaFX application. JavaFX features a bi-directional bridge that allows Java APIs to call JavaScript within WebView, or allows JavaScript to make calls to Java APIs. This allows developers to leverage the best of both worlds.Java EE developers can take advantage of WebView and the JavaScript-Java bridge to allow their HTML clients to seamlessly bypass Web browser’s sandbox to access native system resources, providing a richer user experience.FXMediaPlayerFXMediaPlayer is an application that lets developers check different media functionality in JavaFX, such as synthesizer or support for HTTP Live Streaming (HLS). This demo shows how developers can embed video content in their Java applications. JavaFX leverages the underlying video (e.g., H.264) and audio (e.g., AAC) codecs on the user’s computer. JavaFX APIs allow developers to interact with the video content (e.g. play/pause, or programmable markers). Some of the latest media features introduced in JavaFX 2.2 include HTTP Live Streaming (HLS). Obviously there is a lot for JavaFX enthusiasts to chew on!

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• How I do VCS

  - by Wes McClure

  After years of dabbling with different version control systems and techniques, I wanted to share some of what I like and dislike in a few blog posts.  To start this out, I want to talk about how I use VCS in a team environment.  These come in a series of tips or best practices that I try to follow.  Note: This list is subject to change in the future. Always use some form of version control for all aspects of software development. Development is an evolution.  Looking back at where we were is an invaluable asset in that process.  This includes data schemas and documentation. Reverting / reapplying changes is absolutely critical for efficient development. The tools I use: Code: Hg (preferred), SVN Database: TSqlMigrations Documents: Sometimes in code repository, also SharePoint with versioning Always tag a commit (changeset) with comments This is a quick way to describe to someone else (or your future self) what the changeset entails. Be brief but courteous. One or two sentences about the task, not the actual changes. Use precommit hooks or setup the central repository to reject changes without comments. Link changesets to documentation If your project management system integrates with version control, or has a way to externally reference stories, tasks etc then leave a reference in the commit.  This helps locate more information about the commit and/or related changesets. It’s best to have a precommit hook or system that requires this information, otherwise it’s easy to forget. Ability to work offline is required, including commits and history Yes this requires a DVCS locally but doesn’t require the central repository to be a DVCS.  I prefer to use either Git or Hg but if it isn’t possible to migrate the central repository, it’s still possible for a developer to push / pull changes to that repository from a local Hg or Git repository. Never lock resources (files) in a central repository… Rude! We have merge tools for a reason, merging sucked a long time ago, it doesn’t anymore… stop locking files! This is unproductive, rude and annoying to other team members. Always review everything in your commit. Never ever commit a set of files without reviewing the changes in each. Never add a file without asking yourself, deep down inside, does this belong? If you leave to make changes during a review, start the review over when you come back.  Never assume you didn’t touch a file, double check. This is another reason why you want to avoid large, infrequent commits. Requirements for tools Quickly show pending changes for the entire repository. Default action for a resource with pending changes is a diff. Pluggable diff & merge tool Produce a unified diff or a diff of all changes.  This is helpful to bulk review changes instead of opening each file. The central repository is not your own personal dump yard.  Breaking this rule is a sure fire way to get the F bomb dropped in front of your name, multiple times. If you turn on Visual Studio’s commit on closing studio option, I will personally break your fingers. By the way, the person(s) in charge of this feature should be fired and never be allowed near programming, ever again. Commit (integrate) to the central repository / branch frequently I try to do this before leaving each day, especially without a DVCS.  One never knows when they might need to work from remote the following day. Never commit commented out code If it isn’t needed anymore, delete it! If you aren’t sure if it might be useful in the future, delete it! This is why we have history. If you don’t know why it’s commented out, figure it out and then either uncomment it or delete it. Don’t commit build artifacts, user preferences and temporary files. Build artifacts do not belong in VCS, everything in them is present in the code. (ie: bin\*, obj\*, *.dll, *.exe) User preferences are your settings, stop overriding my preferences files! (ie: *.suo and *.user files) Most tools allow you to ignore certain files and Hg/Git allow you to version this as an ignore file.  Set this up as a first step when creating a new repository! Be polite when merging unresolved conflicts. Count to 10, cuss, grab a stress ball and realize it’s not a big deal.  Actually, it’s an opportunity to let you know that someone else is working in the same area and you might want to communicate with them. Following the other rules, especially committing frequently, will reduce the likelihood of this. Suck it up, we all have to deal with this unintended consequence at times.  Just be careful and GET FAMILIAR with your merge tool.  It’s really not as scary as you think.  I personally prefer KDiff3 as its merging capabilities rock. Don’t blindly merge and then blindly commit your changes, this is rude and unprofessional.  Make sure you understand why the conflict occurred and which parts of the code you want to keep.  Apply scrutiny when you commit a manual merge: review the diff! Make sure you test the changes (build and run automated tests) Become intimate with your version control system and the tools you use with it. Avoid trial and error as much as is possible, sit down and test the tool out, read some tutorials etc.  Create test repositories and walk through common scenarios. Find the most efficient way to do your work.  These tools will be used repetitively, so inefficiencies will add up. Sometimes this involves a mix of tools, both GUI and CLI. I like a combination of both Tortoise Hg and hg cli to get the job efficiently. Always tag releases Create a way to find a given release, whether this be in comments or an explicit tag / branch.  This should be readily discoverable. Create release branches to patch bugs and then merge the changes back to other development branch(es). If using feature branches, strive for periodic integrations. Feature branches often cause forked code that becomes irreconcilable.  Strive to re-integrate somewhat frequently with the branch this code will ultimately be merged into.  This will avoid merge conflicts in the future. Feature branches are best when they are mutually exclusive of active development in other branches. Use and abuse local commits , at least one per task in a story. This builds a trail of changes in your local repository that can be pushed to a central repository when the story is complete. Never commit a broken build or failing tests to the central repository. It’s ok for a local commit to break the build and/or tests.  In fact, I encourage this if it helps group the changes more logically.  This is one of the main reasons I got excited about DVCS, when I wanted more than one changeset for a set of pending changes but some files could be grouped into both changesets (like solution file / project file changes). If you have more than a dozen outstanding changed resources, there should probably be more than one commit involved. Exceptions when maintaining code bases that require shotgun surgery, in this case, it’s a design smell :) Don’t version sensitive information Especially usernames / passwords   There is one area I haven’t found a solution I like yet: versioning 3rd party libraries and/or code.  I really dislike keeping any assemblies in the repository, but seems to be a common practice for external libraries.  Please feel free to share your ideas about this below.    -Wes

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• I&rsquo;ll be at DevReach, Sofia, Bulgaria October 17nth and 18nth

  - by Sahil Malik

  SharePoint 2010 Training: more information My favorite conference is back! And I am honored to be speaking there again. This time around, I have decided to present on some really really practical topics. Some hard to do things in SharePoint that are also interesting to the regular .NET developer. Specifically, I will be talking about, Read full article ....

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• INETA Speaking engagement, July 14, Ft. Wayne, IN.

  - by Enrique Lima

  A while back I decided to get back to speaking engagements and such. For the most part I had kept that to some local User Groups and some conferences like TechEd. I decided to sign up for the INETA Speaker program. Well my first gig came through. I will be speaking at the SharePoint Users of Ft. Wayne, Indiana meeting on July 14th. The topic is on Building Solutions for SharePoint using Visual Studio LightSwitch.

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• Thank you Geeks With Blogs for letting me join your community!

  - by GreeNTUG

  First, a link to the blog I can no longer edit because Office Live blew away my digital identity and so I can no longer log into it (the source of a loooong blog about protecting your digital identity sometime when I have more time and after it has played out to the end) http://greentug.spaces.live.com/ The following are the communities I participate in: Green & Sustainability.  I run a virtual user group on Green and Sustainability as it relates to developers and software architects.  It was located at greentug.groups.live.com, and we will need to find a new digital location for it, because I am locked out of that site as well. BizSpark Tampa Bay:  I run a BizSpark group for Microsoft technologists (meetup.com, search for BizSpark Tampa Bay) and speak at Code Camps about "No Better Time to Start Your Own Tech Business".  The meetup group facilitates a balanced presentation that is respectful to anyone wanting to start their own business, whether part-time or full-time, whether micro (just you), sustainable (grow to 2-25-ish, self-funded), high growth (get venture capital or other funding, grow it, sell it within 5 years, do it again), or hybrid (the new model going forward).  It is an "action" group, with assignments and homework if you want to get the most out of it.   At the end of a year you will either have your business on the path to where you want it to be, or you will know the steps you need to do to get it there. Women in Technology Have been participating in the Women in Technology community since 2008, my main interests in this area are mentoring women in the workplace to have them believe they can become geeks and double their income, and to mentor them with respect to starting and running their own business. Access 2010/SharePoint 2010.  This is a game-changer with respect to the Access community (the ap both devs and IT Pros love to hate, the other a-word that's not a fruit).  I conducted Lunch n Learns and Brunch n Learns around this topic before the Office 2010/SharePoint 2010 launch, and spoke on the topic at SharePoint Saturday Tampa in Nov 2009. Interested in learning more about: Using Silverlight HD Streaming out in the non-technical world (horses and equestrian sport).  Migrating to Access Web Services and VB .Net from VBA (see the Access 2010/SharePoint 2010 interest above) Windows Phone 7!  Exciting opportunities both for Green and Sustainability and for my "day job" of Environmental, Health & Safety (EHS). My day job is Environmental, Health & Safetey (EHS) consulting and software solutions, where that interfaces with the developer world is with respect to opportunities around Green and Sustainability, The SmartGrid and Juval Lowy's EnergyNet, both of which will require a lot of technology and software to make them work, The new Microsoft Partner competency for "Digital Home", and The Y2K kind of deadline around how managing chemicals in ERP systems is changing because of Global Harmonization, which hits the EU with a hard deadline on 11/30/10 (yes, this year), and hits the USA about 15 months later. Hope you enjoy my contributions to the digital geek community, and feel free to email me, [email protected] (the email leftover after my digital identity was blown away), and [email protected] (this one could go away at some future point) Best, Kathy Malone

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• Windows Server 2008 R2 &ndash; MOSS 2007 &ndash; Internet Information Services is not installed

  - by Manesh Karunakaran

  If you get the following error, while running the SharePoint Products and Technologies Configuration Wizard: Internet Information Services is not installed. You must have Internet Information Services installed in order to use the SharePoint Products and Technologies Configuration Wizard     In order to resolve this, Open Server Manager, go to Roles and right click on Web Server   And in the Window that comes up, Enable the option that says IIS 6 Metabase Compatibility (Installed)

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• Upgrading Code from 2007 to 2010

  - by MOSSLover

  So I’ve been doing some upgrades just to see if things will work from 2007 to 2010.  So far most of the stuff I want works, but obviously there are some things that break.  Did you guys know that in 2007 you could add a webpart to the view pages for lists and libraries without losing the toolbar?  In 2010 the ribbon disappears every time you add a webpart.  So if you are using Scot Hillier’s Codeplex project to hide buttons it will not work the same way, because the ribbon is going to disappear altogether. I have also learned another reason why standalone installations are the bane of my existence.  Nine times out of ten the installation is done using Network Service as the application pool account.  You are wondering why is this bad?  Well, let’s just say the site collection administrator with local admin rights wants to attach the IIS Worker process and debug say a webpart.  Visual Studio 2010 will throw a nasty error that tells you that you are not an administrator.  You will say, but I am an administrator?  I have all the correct group permissions on the server and on SQL and in SharePoint.  Then you will go in and decide let’s add my own admin account just to see if I can attach the debugger and you will notice that works properly.  So the morale of the story is create a separate account on your development environment to run all the SharePoint Services and such.  You don’t need to go all out and create the best practices amount of accounts if it’s just your dev environment.  I would at least create one single account to run all your SharePoint process (Services, SQL, and App Pool).  Also, don’t run a standalone install unless you want to kill kittens (this is a quote from Todd Klindt).  We love kittens they are cute and awesome.  Besides you learn more if you click Complete and just skip standalone.  You will learn how to setup SQL Server 2008 and you will learn how to configure your environment.  It will help you in the long run.  So I have ranted enough for today I figure these are enough tidbits for you this time around.  The two of you who read my blog and I know some of you are friends who don’t understand SharePoint.  I might as well have just done “wahwahwahwah” in Charlie Brown adult speak.  Thanks for reading as usual.  I’ll catch you all when I complain more about the upgrade process and share more tidbits, which will inevitably become a presentation at a conference or two. Technorati Tags: Upgrade Code SharePoint 2007 to 2010,Visuaul Studio 2010,SharePoint 2010

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• Getting Started With Tailoring Business Processes

  - by Richard Bingham

  In this article, and for the sake of simplicity, we will use the term “On-Premise” to mean a deployment where you have design-time development access to the instance, including administration of the technology components, the applications filesystem, and the database. In reality this might be a local development instance that is then supported by a team who can deploy your customizations to the restricted production instance equivalents. Tools Overview Firstly let’s look at the Design-Time tools within JDeveloper for customizing and extending the artifacts of a Business Process. In essence this falls into two buckets; SOA Composite Editor for working with BPEL processes, and the BPM Studio. The SOA Composite Editor As a standard extension to JDeveloper, this graphical design tool should be familiar to anyone previously worked with Oracle SOA Server. With easy-to-use modeling capability, backed-up by full XML source-view (for read-only), it provides everything that is needed to implement the technical design. In simple terms, once deployed to the remote SOA Server the composite components (like Mediator) leverage the Event Delivery Network (EDN) for interaction with the application logic. If you are customizing an existing Fusion Applications BPEL process then be aware that it does support MDS-based customization layers just like Page Composer where different customizations are used based on the run-time context, like for a specific Product or Business Unit. This also makes them safe from patching and upgrades, although only a single active version of the composite is available at run-time. This is defined by a field on the composite record, available in Enterprise Manager. Obviously if you wish to fire different activities and tasks based on the user context then you can should include switches to fork the flows in your custom BPEL process. Figure 1 – A BPEL process in Composite Editor The following describes the simplified steps for making customizations to BPEL processes. This is the most common method of changing the business processes of Fusion Applications, as over 400 BPEL-based composite applications are provided out-of-the-box. Setup your local Fusion Applications JDeveloper environment. The SOA Composite Editor should be installed as part of the Fusion Applications extension. If there are problems you can also find it under the ‘Check for Updates’ help menu option. Since SOA Server is not part of the JDeveloper integrated WebLogic Server, setup a standalone WebLogic environment for deploying and testing. Obviously you might use a Fusion Applications development instance also. Package the existing standard Fusion Applications SOA Composite using Enterprise Manager and export it as a complete SOA Archive (SAR) file, resulting in a local .jar file. You may need to ask your system administrator for this. Import the exported SAR .jar file into JDeveloper using the File menu, under the option ‘SOA Archive into SOA Project’. In JDeveloper set the appropriate customization layer values, and then change from the default role to the Fusion Applications Customization Developer role. Make the customizations and save the application project. Finally redeploy the composite application, either to a direct Application Server connection, or as a fresh SAR (jar) file that can then be re-imported and deployed via Enterprise Manager. The Business Process Management (BPM) Suite In addition to the relatively low-level development environment associated with BPEL process creation, Oracle provides a suite of products that allow business process adjustments to be made without the need for some of the programming skills.  The aim is to abstract much of the technical implementation and to provide a Business Analyst tools for immediately implementing organization changes. Obviously there are some limitations on what they can do, however the BPM Suite functionality increases with each release and for the majority of the cases the tools remains as applicable as its developer-orientated sister. At the current time business processes must be explicitly coded to support just one of these use-cases, either BPEL for developer use or BPM for business analyst use. That said, they both run on the same SOA Server in much the same way. The components bundled in each SOA Composite Application can be verified by inspection through Enterprise Manager. Figure 2 – A BPM Process in JDeveloper BPM Suite. BPM processes are written in a standard notation (BPMN) and the modeling tools are very similar to that of BPEL. The steps to deploy a custom BPM process are also essentially much the same, since the BPM process is bundled into a SOA Composite just like a BPEL process. As such the SOA Composite Editor  actually has support for both artifacts and even allows use of them together, such as a calling a BPM process as a partnerlink from a BPEL process. For more details see the references below. Business Analyst Tooling In addition to using JDeveloper extensions for BPM development, there are run-time tools that Business Analysts can use to make adjustments, so that without high costs of an IT project the system can be tuned to match changes to the business operation. The first tool to consider is the BPM Composer, deployed with the middleware SOA Server and accessible online, and for Fusion Applications it is under the Business Process icon on the homepage of the Application Composer. Figure 3 – Business Process Composer showing a CRM process flow. The key difference between this and using JDeveloper is that the BPM Composer has a Business Catalog prepopulated with features and functions that can be used, mostly through registered WebServices. This means no coding or complex interface development is required, simply drag-drop-configure. The items in the business catalog are seeded by either Oracle (as a BPM Template) or added to by your own custom development. You cannot create or generate catalog content from BPM Composer directly. As per the screenshot you can see the Business Catalog content in the BPM Project browser region. In addition, other online tools for use by Business Analysts include the BPM Worklist application for editing business rules and approval management configuration, plus the SOA Composer which focuses on non-approval business rules and domain value maps. At the current time there are only a handful of BPM processes shipped with Fusion Applications HCM and CRM, including on-boarding workers and processing customer registrations.  This also means a limited number of associated BPM Templates provided out-of-the-box, therefore a limited Business Catalog. That said, BPM-based extension is a powerful capability to leverage and will most likely develop going forwards, especially for use in SaaS deployments where full design-time JDeveloper access is not available. Further Reading For BPEL – Fusion Applications Extensibility Guide – Section 12 For BPM – Fusion Applications Extensibility Guide – Section 7 The product-specific documentation and implementation guides for Fusion Applications Fusion Middleware Developers Guide for SOA Suite Modeling and Implementation Guide for Oracle Business Process Management User’s Guide for Oracle Business Process Composer Oracle University courses on BPM Suite and SOA Development

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• SPS 2010 Tips

  - by Gino Abraham

  1. Error occurred in deployment step 'Retract Solution': Cannot start service SPUserCodeV4 on computer      When i got this error i searched in net and found a solution to enable Microsoft Sharepoint foundation User Code Service in services section of Central Administration. Unfortunately i couldnt find a service with that name. While searching in services.msc i found that SharePoint 2010 User Code Host was not started. Once the Service was started  the issue was resolved.   Will be updated...

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• How to generate SPMetal for a specific list (OOTB: like tasks or contacts) with custom columns

  - by KunaalKapoor

  SPMetal is used to make use of LINQ on a list in SharePoint 2010. By default when you generate SPMetal on a site you will get a code generated file for most of the lists and probably more. Here is a MSDN link for some info on SPMetal.http://msdn.microsoft.com/en-us/library/ee538255(office.14).aspxBut what if you want only to generate the code for one list?Well it is quite simple once you figure it out. You need to add an xml file to override the default settings of SPMetal and specify it in the /parameters option. I will show you how to do this.First create a Folder that will contain two files (GenerateSPMetalCode.bat and SPMetal.xml).Below is the content of the files:GenerateSPMetalCode.bat "C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\BIN\SPMetal" /web:http://YourServer /code:OutPutFileName.cs /language:csharp /parameters:SPMetal.xml pause SPMetal.xml <?xml version="1.0" encoding="utf-8"?> <Web AccessModifier="Internal" xmlns="http://schemas.microsoft.com/SharePoint/2009/spmetal"> <List Name="ListName"> <ContentType Name="ContentTypeName" Class="GeneratedClassName" /> </List> <ExcludeOtherLists></ExcludeOtherLists> </Web> You will have to change some of the text in the files so that it will be specific to your SharePoint Server Setup. In the bat file you will have to change http://YourServer to the url of the web where your list is. In the SPMetal.xml file you need to change ListName to the name of your list and the ContentTypeName to the name of the content type you want to extract. The GeneratedClassName can be anything but perhaps you should rename it to something more sensible.Adding the following line: '<List Name="ListName"><ContentType Name="ContentTypeName" Class="GeneratedClassName" /> </List>'  makes sure that any custom columns added to an OOTB list like contacts or tasks are also generated, which are missed out in a regular generation.So now when you run it the SPMetal command will read the SPMetal.xml list and override its commands. ExcludeOtherLists element makes it so that only the code for the lists you specify will be generated. For some reason I got an error if I had this element above the List element.You sould now have a code file called OutPutFileName.cs that has been generated. You can now put this in your SharePoint project for use with your LINQ queries against that list.I will soon write a LINQ example that uses the generated class. UPDATE: Add the /namespace parameter to add a namespace to the generated code. "C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\BIN\SPMetal" /web:http://YourServer /namespace:MySPMetalNameSpace /code:OutPutFileName.cs /language:csharp /parameters:SPMetal.xml

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• WSS - Server Error in "/" Application. Compilation Error Message: CS1006: Could not write to output

  - by ptahiliani

  I got the above errror when I tried to run WSS default site after installing and running the Advance System Optimizer 3.o. I resolve this by going to the following locations and adding permission for the admin users accounts (ASP.NET & IIS_WPG) I have set up for Sharepoint. C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files C:\WINDOWS\System 32\Log Files C:\WINDOWS\Temp After the correct permissions have been added, Sharepoint works as normal.

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• Customizing Out-of-box Forms with InfoPath

  This article is taken from the book SharePoint 2010 Workflows in Action. This article shows you how to customize SharePoint's out of the box forms using InfoPath.

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• What is the right way to group this project into classes?

  - by sigil

  I originally asked this on SO, where it was closed and recommended that I ask it here instead. I'm trying to figure out how to group all the functions necessary for my project into classes. The goal of the project is to execute the following process: Get the user's FTP credentials (username & password). Check to make sure the credentials establish a valid connection to the FTP server. Query several Sharepoint lists and join the results of those queries to create a list of items that need to have action taken on them. Each item in the list has a folder. For each item: Zip the contents of the folder. Upload the folder to the FTP server using SFTP Update the item's Sharepoint data. Email the user an Excel report showing, e.g., Items without folder paths Items that failed to zip or upload Steps 2-5 are performed on a periodic basis; if step 2 returns an invalid connection, the user is alerted and the process returns to step 1. If at any point the user presses a certain key, the process terminates. I've defined the following set of classes, each of which is in its own .cs file: SFTP: file transfer processes DataHandler: Sharepoint data retrieval/querying/updating processes. Also makes and uploads the zip files. Exceptions: Not just one class, this is the .cs file where I have all of my exception classes. Report: Builds and sends the report. Program: The main class for running the program. I recognize that the DataHandler class is a god object, but I don't have a good idea of how to refactor it. I feel like it should be more fine-grained than just breaking it into Sharepoint, Zip, and Upload, but maybe that's it. Also, I haven't yet worked out how to combine the periodic behavior with the "wait for user input at any point in the process" part; I think that involves threads, which means other classes to manage the threads... I'm not that well-versed in design patterns, but is there one that fits this project well? If this is too big of a topic to neatly explain in an SO answer, I'll also accept a link to a good tutorial on what I'm trying to do here.

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• To ORM or Not to ORM. That is the question&hellip;

  - by Patrick Liekhus

  UPDATE:  Thanks for the feedback and comments.  I have adjusted my table below with your recommendations.  I had missed a point or two. I wanted to do a series on creating an entire project using the EDMX XAF code generation and the SpecFlow BDD Easy Test tools discussed in my earlier posts, but I thought it would be appropriate to start with a simple comparison and reasoning on why I choose to use these tools. Let’s start by defining the term ORM, or Object-Relational Mapping.  According to Wikipedia it is defined as the following: Object-relational mapping (ORM, O/RM, and O/R mapping) in computer software is a programming technique for converting data between incompatible type systems in object-oriented programming languages. This creates, in effect, a "virtual object database" that can be used from within the programming language. Why should you care?  Basically it allows you to map your business objects in code to their persistence layer behind them. And better yet, why would you want to do this?  Let me outline it in the following points: Development speed.  No more need to map repetitive tasks query results to object members.  Once the map is created the code is rendered for you. Persistence portability.  The ORM knows how to map SQL specific syntax for the persistence engine you choose.  It does not matter if it is SQL Server, Oracle and another database of your choosing. Standard/Boilerplate code is simplified.  The basic CRUD operations are consistent and case use database metadata for basic operations. So how does this help?  Well, let’s compare some of the ORM tools that I have used and/or researched.  I have been interested in ORM for some time now.  My ORM of choice for a long time was NHibernate and I still believe it has a strong case in some business situations.  However, you have to take business considerations into account and the law of diminishing returns.  Because of these two factors, my recent activity and experience has been around DevExpress eXpress Persistence Objects (XPO).  The primary reason for this is because they have the DevExpress eXpress Application Framework (XAF) that sits on top of XPO.  With this added value, the data model can be created (either database first of code first) and the Web and Windows client can be created from these maps.  While out of the box they provide some simple list and detail screens, you can verify easily extend and modify these to your liking.  DevExpress has done a tremendous job of providing enough framework while also staying out of the way when you need to extend it.  This sounds worse than it really is.  What I mean by this is that if you choose to follow DevExpress coding style and recommendations, the hooks and extension points provided allow you to do some pretty heavy lifting while also not worrying about the basics. I have put together a list of the top features that I have used to compare the limited list of ORM’s that I have exposure with.  Again, the biggest selling point in my opinion is that XPO is just a solid as any of the other ORM’s but with the added layer of XAF they become unstoppable.  And then couple that with the EDMX modeling tools and code generation, it becomes a no brainer. Designer Features Entity Framework NHibernate Fluent w/ Nhibernate Telerik OpenAccess DevExpress XPO DevExpress XPO/XAF plus Liekhus Tools Uses XML to map relationships - Yes - - -   Visual class designer interface Yes - - - - Yes Management integrated w/ Visual Studio Yes - - Yes - Yes Supports schema first approach Yes - - Yes - Yes Supports model first approach Yes - - Yes Yes Yes Supports code first approach Yes Yes Yes Yes Yes Yes Attribute driven coding style Yes - Yes - Yes Yes                 I have a very small team and limited resources with a lot of responsibilities.  In order to keep up with our customers, we must rely on tools like these.  We use the EDMX tool so that we can create a visual representation of the applications with our customers.  Second, we rely on the code generation so that we can focus on the business problems at hand and not whether a field is mapped correctly.  This keeps us from requiring as many junior level developers on our team.  I have also worked on multiple teams where they believed in writing their own “framework”.  In my experiences and opinion this is not the route to take unless you have a team dedicated to supporting just the framework.  Each time that I have worked on custom frameworks, the framework eventually becomes old, out dated and full of “performance” enhancements specific to one or two requirements.  With an ORM, there are a lot smarter people than me working on the bigger issue of persistence and performance.  Again, my recommendation would be to use an available framework and get to working on your business domain problems.  If your coding is not making money for you, why are you working on it?  Do you really need to be writing query to object member code again and again? Thanks

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• The Winds of Change are a Blowin&rsquo;

  - by Ajarn Mark Caldwell

  For six years I have been an avid and outspoken fan and paying customer of SourceGear products…from Vault to Dragnet to Fortress and on to Vault Professional, but that is all changing now.  Not the fan part, but the paying customer part.  I’m still a huge fan.  I think that SourceGear does a great job with their product and support has been fantastic when needed (which is not very often).  I think that Eric Sink has done a fine job building a quality company and products, and I appreciate his contributions to the tech community through this blogging and books.  I still think their products are high quality and do a fantastic job of what they do.  But there’s the rub…what they do is no longer enough for me. As I have rebuilt our development team over the last couple of years, and we have begun to investigate Scrum and Kanban, I realize that I need more visibility into the progress of the team.  I need better project management tools, and this is where Vault Professional lags behind several other tools.  Granted, in the latest release (Vault 6.0) they added a nice time tracking feature, but I want more.  (Note, I did contact SourceGear about my quest for more, but apparently, the rest of their customer base has not been clamoring for this and so they have not built it.  Granted, I wasn’t clamoring for it either until just recently, but unfortunately for SourceGear, I want it now and don’t want to wait for them to build it into their system.) Ironically, it was SourceGear themselves who started to turn me on to the possibilities of other tools.  They built a limited integration with Axosoft OnTime which I read about several times on their support site (I used to regularly read and occasionally comment on their Support Forum).  I decided to check out OnTime and was very impressed with the tool for work item tracking and project management (not to mention their great Scrum Master in 10 Minutes video).  I fell in love with the capabilities of OnTime.  Unfortunately, the integration with Vault for source control management was, as I mentioned, limited.  I could have forfeited the integration between work items and source code, but there is too much benefit to linking check-ins to work items for me to give that up.  So then I did what was previously unthinkable for me, I considered switching not just the work tracking tool, but also the source code management tool.  This was really stepping outside my comfort zone because source code is Gold, and not to be trifled with.  When you find a good weapon to protect your gold, stick with it. I looked at Git and Tortoise SVN, but the integration methods for those was pretty rough compared to what I was used to.  The recommended tool from Axosoft’s point of view appeared to be RocketSVN, but I really wasn’t sure I wanted to go the “flavor of Subversion” route.  Then I started thinking about that other tool I liked back when I first chose to go with Vault, but couldn’t afford:  Team Foundation Server.  And what do you know…Microsoft has not only radically improved it over that version from back in 2006, but they also came to their senses about how it should be licensed, and it is much more affordable now.  So I started looking into the latest capabilities in the 2012 version, and I fell in love all over again. I really went deep on checking out the tools.  I watched numerous webcasts from Microsoft partners, went to a beta preview on Microsoft’s campus, and watched a lot of Channel 9 videos on the new ALM features (oooh…shiny).  Frankly, I was very impressed with the capabilities of the newest version, and figured this was probably our direction.  As an interesting twist of fate, one of my employees crossed paths with an ALM Consultant from Northwest Cadence, a local Microsoft Partner, and one of the companies that produced several of the webcasts that I had been watching.  So I gave Bryon a call and started grilling him to see if he really knew anything or was just another guy who couldn’t find a job so he called himself a consultant.  It turns out Bryon actually knows a lot, especially in an area that was becoming a frustration point for us: Branching strategies and automated builds (that’s probably a whole separate blog entry).  As we talked, Bryon suggested we look into doing a DTDPS (Developer Tools Deployment Planning Services) session with his company.  This is a service that can be paid for by Microsoft Enterprise Agreement planning services credits or SA training benefits, and, again, coincidentally, we had several that were just about to expire, so I put them to good use. The DTDPS sessions were great; and Bryon, Rick, and the rest of the folks at Northwest Cadence have been a pleasure to work with.  We have just purchased a new server for our TFS rollout and are planning the steps and options right now.  This is still a big project ahead of us to not only install and configure TFS, but also to load all of our source code (many different systems, not just one program) and transition to the new way of life with TFS, but I am convinced that it is the right move for my team at this point in time.  We need the new capabilities that are in alignment with Scrum and Kanban methodologies in order to more efficiently manage all the different projects that we have going on at one time. I would still wholeheartedly endorse SourceGear’s products and Axosoft’s OnTime for those whose needs are met by those tools, but for me and my team, I think that TFS is the right fit, and I am looking forward to the change.

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• Windows Phone 7 development: first impressions

  - by DigiMortal

  After hard week in work I got some free time to play with Windows Phone 7 CTP developer tools. Although my first test application is still unfinished I think it is good moment to share my first experiences to you. In this posting I will give you quick overview of Windows Phone 7 developer tools from developer perspective. If you are familiar with Visual Studio 2010 then you will feel comfortable because Windows Phone 7 CTP developer tools base on Visual Studio 2010 Express. Project templates There are five project templates available. Three of them are based on Silverlight and two on XNA Game Studio: Windows Phone Application (Silverlight) Windows Phone List Application (Silverlight) Windows Phone Class Library (Silverlight) Windows Phone Game (XNA Game Studio) Windows Phone Game Library (XNA Game Studio) Currently I am writing to test applications. One of them is based on Windows Phone Application and the other on Windows Phone List Application project template. After creating these projects you see the following views in Visual Studio. Windows Phone Application. Click on image to enlarge. Windows Phone List Application. Click on image to enlarge.  I suggest you to use some of these templates to get started more easily. Windows Phone 7 emulator You can run your Windows Phone 7 applications on Windows Phone 7 emulator that comes with developer tools CTP. If you run your application then emulator is started automatically and you can try out how your application works in phone-like emulator. You can see screenshot of emulator on right. Currently there is opened Windows Phone List Application as it is created by default. Click on image to enlarge it. Emulator is a little bit slow and uncomfortable but it works pretty well. This far I have caused only couple of crashes during my experiments. In these cases emulator works but Visual Studio gets stuck because it cannot communicate with emulator. One important note. Emulator is based on virtual machine although you can see only phone screen and options toolbar. If you want to run emulator you must close all virtual machines running on your machine and run Visual Studio 2010 as administrator. Once you run emulator you can keep it open because you can stop your application in Visual Studio, modify, compile and re-deploy it without restarting emulator. Designing user interfaces You can design user interface of your application in Visual Studio. When you open XAML-files it is displayed in window with two panels. Left panel shows you device screen and works as visual design environment while right panel shows you XAML mark-up and let’s you modify XML if you need it. As it is one of my very first Silverlight applications I felt more comfortable with XAML editor because property names in property boxes of visual designer confused me a little bit. Designer panel is not very good because it is visually hard to follow. It has black background that makes dark borders of controls very hard to see. If you have monitor with very high contrast then it is may be not a real problem. I have usual monitor and I have problem. :) Putting controls on design surface, dragging and resizing them is also pretty painful. Some controls are drawn correctly but for some controls you have to set width and height in XML so they can be resized. After some practicing it is not so annoying anymore. On the right you can see toolbox with some controllers. This is all you get out of the box. But it is sufficient to get started. After getting some experiences you can create your own controls or use existing ones from other vendors or developers. If it is your first time to do stuff with Silverlight then keep Google open – you need it hard. After getting over the first shock you get the point very quickly and start developing at normal speed. :) Writing source code Writing source code is the most familiar part of this action. Good old Visual Studio code editor with all nice features it has. But here you get also some surprises: The anatomy of Silverlight controls is a little bit different than the one of user controls in web and forms projects. Windows Phone 7 doesn’t run on full version of Windows (I bet it is some version of Windows CE or something like this) then there is less system classes you can use. Some familiar classes have less methods that in full version of .NET Framework and in these cases you have to write all the code by yourself or find libraries or source code from somewhere. These problems are really not so much problems than limitations and you get easily over them. Conclusion Windows Phone 7 CTP developer tools help you do a lot of things on Windows Phone 7. Although I expected better performance from tools I think that current performance is not a problem. This far my first test project is going very well and Google has answer for almost every question. Windows Phone 7 is mobile device and therefore it has less hardware resources than desktop computers. This is why toolset is so limited. The more you need memory the more slower is device and as you may guess it needs the more battery. If you are writing apps for mobile devices then make your best to get your application use as few resources as possible and act as fast as possible.

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• Windows Embedded Compact 7 and Silverlight for Windows Embedded

  - by Valter Minute

  If you want to see a preview of Windows Embedded Compact 7 you can attend a one-day workshop in Milan on the 7th of February. During the workshop you’ll have a chance to use the new tools and see the OS image running on a ARMv7 device. You can register here for the event (registration may already be overbooked, but if you register you’ll notified of other events in your area): http://www.arroweurope.com/it/news-events/arrow-events/dettaglio/article/microsoft-embedded-windows-ce-products-seminar-compact-7-1.html If you want to discover the potential of Silverlight for Windows Embedded running on CE 6.0 R3 or Windows Embedded Compact 7 you can attend a one day workshop at the Microsoft Innovation Center in Tourin on the 14th of February. In a full-day event you’ll be able to learn the theory and use the tools in practice, getting a good overview of this technology and a chance to experiment with the tools. You can register here: https://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032473933&Culture=it-IT

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• Favorite Visual Studio 2010 Extensions, Update

  - by Scott Dorman

  With the release of the Visual Studio Pro Power Tools (and many other new extensions having been released), my list of favorite Visual Studio extensions has changed. All of these extensions are available in the Visual Studio Gallery. Here is the list of extensions that I currently have installed and find useful: Bing Start Page CodeCompare Collapse Selection In Solution Explorer Collapse Solution Color Picker Completion Extension Analyzer Find Results Highlighter Find Results Tweak (Available from CodePlex) Format Document HelpViewerKeywordIndex HighlightMultiWord Image Insertion Indentation Matcher Extension ItalicComments MoveToRegionVSX Numbered Bookmarks PowerCommands for Visual Studio 2010 Regular Expressions Margin Search Work Items for TFS 2010 Source Outliner Spell Checker Structure Adornment This also installs the following extensions: BlockTagger BlockTaggerImpl SettingsStore SettingsStoreImpl StyleCop Team Founder Server Power Tools TFS Auto Shelve Visual Studio Color Theme Editor Visual Studio Pro Power Tools VS10x Code Map VS10x Code Marker VS10x Collapse All Projects VS10x Editor View Enhancer VS10x Insert Debug Names VS10x Selection Popup VS10x Super Copy Paste VSCommands 2010 Word Wrap with Auto-Indent   Technorati Tags: Visual Studio,Extensions

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• Gartner PCC Summit, Baltimore - Oracle's Take

  - by [email protected]

  Back from last week's trip to the Gartner PCC Summit in Baltimore, Andy MacMillan and Ajay Gandhi share their impressions of the conference. According to Andy and Ajay: Interest in the sector is increasing - attendance at this year's conference was up by more than 50 percent The discussion at the conference this year shifted from a focus on what the tools are to how the tools can transform organizations and help build businesses Conference attendees were interested in taking a platform approach and looking to bring multiple tools together to solve problems and simplify business processes. If you are interested in learning more about the Bureau of Indian Affairs' deployment showcased in Ajay's session at the Gartner PCC Summit, come back soon - a detailed post is on its way.

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• Getting ADB to run

  - by gh0st_h4wk

  I've recently installed ubuntu and I need Android SDK (and subsequently, adb) in order to develop my apps to college. The fact is that, no matter what I do, I can't get adb to work. Exporting its place to the PATH didn't worked. I only get "file or directory not found" error while this are the contents of the PATH variable: renan@RocketQueen:~$ echo $PATH /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:/home/renan/adt/sdk/tools:/home/renan/adt/sdk/platform-tools I don't want to install android-tools-adb/fastboot because they're outdate when compared to SDK Manager ones. What do I need to do in order for it to work from anywhere when called from terminal?

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• Center Pictures and Other Objects in Office 2007 & 2010

  - by Matthew Guay

  Sometimes it can be difficult to center a picture in a document just by dragging it dragging it around. Today we show you how to center pictures, images, and other objects perfectly in Word and PowerPoint. Note: For this tutorial we’re using Office 2010, but the steps are nearly identical in 2007. Centering a Picture in Word First let’s insert a picture into our document.  Click the Insert tab, and then click Picture. Once you select the picture you want, it will be added to your document.  Usually, pictures are added wherever your curser was in the document, so in a blank document it will be added at the top left. Also notice Picture Tools show up in the Ribbon after inserting an image. Note: The following menu items are available in Picture Tools Format tab which is displayed when you select the object or image you’re working with. How do we align the picture just like we want?  Click Position to get some quick placement options, including centered in the middle of the document or on the top.    However, for more advanced placement, we can use the Align tool.  If Word isn’t maximized, you may only see the icon without the “Align” label. Notice the tools were grayed out in the menu by default.  To be able to change the Alignment, we need to first change the text wrap settings. Click the Wrap Text button, and any option other than “In Line with Text”.  Your choice will depend on the document you’re writing, just choose the option that works best in the document.   Now, select the Align tools again.  You can now position your image precisely with these options. Align Center will position your picture in the center of the page widthwise. Align Middle will put the picture in the middle of the page height-wise. This works the same with textboxes.  Simply click the Align button in the Format tab, and you can center it in the page. And if you’d like to align several objects together, simply select them all, click Group, and then select Group from the menu.   Now, in the align tools, you can center the whole group on your page for a heading, or whatever you want to use the pictures for. These steps also work the same with Office 2007. Center objects in PowerPoint This works similar in PowerPoint, except that pictures are automatically set for square wrapping automatically, so you don’t have to change anything.  Simply insert the picture or other object of your choice, click Align, and choose the option you want. Additionally, if one object is already aligned like you want, drag another object near it and you will see a Smart Guide to help you align or center the second object with the first.  This only works with shapes in PowerPoint 2010 beta, but will work with pictures, textboxes, and media in the final release this summer. Conclusion These are good methods for centering images and objects in Word and PowerPoint.  From designing perfect headers to emphasizing your message in a PowerPoint presentation, this is something we’ve found useful and hope you will too. Since we’re talking about Office here, it’s worth mentioning that Microsoft has announced the Technology Guarantee Program for Office 2010. Essentially what this means is, if you purchase a version of Office 2007 between March 5th and September 30th of this year, when Office 2010 is released you’ll be able to upgrade to it for free! Similar Articles Productive Geek Tips Add or Remove Apps from the Microsoft Office 2007 or 2010 SuiteAdd More Functions To Office 2007 By Installing Add-InsCustomize Your Welcome Picture Choices in Windows VistaEasily Rotate Pictures In Word 2007Add Effects To Your Pictures in Word 2007 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Discover New Bundled Feeds in Google Reader Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox)

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Ask the Readers: Favorite Web Clipping Tool?

  - by Jason Fitzpatrick

  Bookmarking is great if you want a link to visit later, but what if you want to save the page itself for later perusal? This week we want to hear all about your favorite web clipping tool and how you use it to read what you want, when you want it. Web clipping tools are simple tools (browser extensions, bookmarklets, etc.) that make it easy to clip text and multimedia elements from web pages in order to archive them and/or read them at a later date. Whether you clip to a bursting at the seams web-notebook or you clip to send to your Kindle, we want to hear about your favorite tools and how they fit into your reading workflow. Sound off in the comments and then make sure to check back on Friday for the What You Said roundup where we highlight popular picks and clever tips. HTG Explains: How Hackers Take Over Web Sites with SQL Injection / DDoS Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed How to Run Android Apps on Your Desktop the Easy Way

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• Would learning any (linguistic) language in particular further your programming career?

  - by Anonymous

  It seems apparent that English is the dominant international language for programming based on previous P.SE questions (though a highly upvoted comment correctly points out that asking a question like that on a predominantly English site will skew the results). However, is there benefit in learning a foreign language for software development? For example, do the Chinese have completely different software tools, languages, technologies, etc? How about Japanese, Russian, and other non-latin based languages? Is there an entire world of software development languages, tools and so on that only exist in these other languages? Or do people that know these languages use the tools and languages we know and love?

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• What You Said: Your Tech Spring Cleaning Routines

  - by Jason Fitzpatrick

  Earlier this week we asked you to share your tech spring cleaning routine; now we’re back to highlight your tips, tricks, and techniques. What tools rule the spring cleaning roost? Compressed air and microfiber cloths are the tools of choice by a wide margin. D^Angelo highlights the software and physicals tools he uses: Backup all the important stuff just to be safe (c:/, my documents, desktop, drivers) Cleaning the dust with some office depot compressed air, avoiding spinning the fans. Use a brush for that small places (fans, memory, capacitors, etc). Use some dielectric spray on the motherboard. If the pc turned on without problems its time to use ccleaner, Check if there is a toolbar installed or another unusual software that I don’t want. Run my antivirus software or malwarebytes; some defraggler maybe. Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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