Search Results

Search found 5318 results on 213 pages for 'cloud computing'.

Page 203/213 | < Previous Page | 199 200 201 202 203 204 205 206 207 208 209 210  | Next Page >

• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

  Read the article

• A Visual Studio Release Grows in Brooklyn

  - by andrewbrust

  Yesterday, Microsoft held its flagship launch event for Office 2010 in Manhattan.  Today, the Redmond software company is holding a local launch event for Visual Studio (VS) 2010, in Brooklyn.  How come information workers get the 212 treatment and developers are relegated to 718? Well, here’s the thing: the Brooklyn Marriott is actually a great place for an event, but you need some intimate knowledge of New York City to know that.  NBC’s Studio 8H, where the Office launch was held yesterday (and from where SNL is broadcast) is a pretty small venue, but you’d need some inside knowledge to recognize that.  Likewise, while Office 2010 is a product whose value is apparent.  Appreciating VS 2010’s value takes a bit more savvy.  Setting aside its year-based designation, this release of VS, counting the old Visual Basic releases, is the 10th version of the product.  How can a developer audience get excited about an integrated development environment when it reaches double-digit version numbers?  Well, it can be tough.  Luckily, Microsoft sent Jay Schmelzer, a Group Program Manager from the Visual Studio team in Redmond, to come tell the Brooklyn audience why they should be excited. Turns out there’s a lot of reasons.  Support fro SharePoint development is a big one.  In previous versions of VS, that support has been anemic, at best.  Shortage of SharePoint developers is a huge issue in the industry, and this should help.  There’s also built in support for Windows Azure (Microsoft’s cloud platform) and, through a download, support for the forthcoming Windows Phone 7 platform.  ASP.NET MVC, a “close-to-the-metal” Web development option that does away with the Web Forms abstraction layer, has a first-class presence in VS.  So too does jQuery, the Open Source environment that makes JavaScript development a breeze.  The jQuery support is so good that Microsoft now contributes to that Open Source project and offers IntelliSense support for it in the code editor. Speaking of the VS code editor, it now supports multi-monitor setups, zoom-in, and block selection.  If you’re not a developer, this may sound confusing and minute.  I’ll just say that for people who are developers these are little things that really contribute to productivity, and that translates into lower development costs. The really cool demo, though, was around Visual Studio 2010’s new debugging features.  This stuff is hard to showcase, but I believe it’s truly breakthrough technology: imagine being able to step backwards in time to see what might have caused a bug.  Cool?  Now imagine being able to do that, even if you weren’t the tester and weren’t present while the testing was being done.  Then imagine being able to see a video screen capture of what the tester was doing with your app when the bug occurred.  VS 2010 allows all that.  This could be the demise of the IWOMM (“it works on my machine”) syndrome. After the keynote, I asked Schmelzer if any of Microsoft’s competitors have debugging tools that come close to VS 2010’s.  His answer was an earnest “we don’t think so.”  If that’s true, that’s a big deal, and a huge advantage for developer teams who adopt it.  It will make software development much cheaper and more efficient.  Kind of like holding a launch event at the Brooklyn Marriott instead of 30 Rock in Manhattan! VS 2010 (version 10) and Office 2010 (version 14) aren’t the only new product versions Microsoft is releasing right now.  There’s also SQL Server 2008 R2 (version 10.5), Exchange 2010 (version 8, I believe), SharePoint 2010 (version 4) and, of course, Windows 7.  With so many new versions at such levels of maturity, I think it’s fair to say Microsoft has reached middle-age.  How does a company stave off a potential mid-life crisis, especially when with young Turks like Google coming along and competing so fiercely?  Hard to say.  But if focusing on core value, including value that’s hard to play into a sexy demo, is part oft the answer, then Microsoft’s doing OK.  And if some new tricks, like Windows Phone 7, can gain some traction, that might round things out nicely. Are the legacy products old tricks, or are they revised classics?  I honestly don’t know, because it’s the market’s prerogative to pass that judgement.  I can say this though: based on today’s show, I think Microsoft’s been doing its homework.

  Read the article

• Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

  - by ultan o'broin

  Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

  Read the article

• HTG Explains: Why Does Rebooting a Computer Fix So Many Problems?

  - by Chris Hoffman

  Ask a geek how to fix a problem you’ve having with your Windows computer and they’ll likely ask “Have you tried rebooting it?” This seems like a flippant response, but rebooting a computer can actually solve many problems. So what’s going on here? Why does resetting a device or restarting a program fix so many problems? And why don’t geeks try to identify and fix problems rather than use the blunt hammer of “reset it”? This Isn’t Just About Windows Bear in mind that this soltion isn’t just limited to Windows computers, but applies to all types of computing devices. You’ll find the advice “try resetting it” applied to wireless routers, iPads, Android phones, and more. This same advice even applies to software — is Firefox acting slow and consuming a lot of memory? Try closing it and reopening it! Some Problems Require a Restart To illustrate why rebooting can fix so many problems, let’s take a look at the ultimate software problem a Windows computer can face: Windows halts, showing a blue screen of death. The blue screen was caused by a low-level error, likely a problem with a hardware driver or a hardware malfunction. Windows reaches a state where it doesn’t know how to recover, so it halts, shows a blue-screen of death, gathers information about the problem, and automatically restarts the computer for you . This restart fixes the blue screen of death. Windows has gotten better at dealing with errors — for example, if your graphics driver crashes, Windows XP would have frozen. In Windows Vista and newer versions of Windows, the Windows desktop will lose its fancy graphical effects for a few moments before regaining them. Behind the scenes, Windows is restarting the malfunctioning graphics driver. But why doesn’t Windows simply fix the problem rather than restarting the driver or the computer itself?  Well, because it can’t — the code has encountered a problem and stopped working completely, so there’s no way for it to continue. By restarting, the code can start from square one and hopefully it won’t encounter the same problem again. Examples of Restarting Fixing Problems While certain problems require a complete restart because the operating system or a hardware driver has stopped working, not every problem does. Some problems may be fixable without a restart, though a restart may be the easiest option. Windows is Slow: Let’s say Windows is running very slowly. It’s possible that a misbehaving program is using 99% CPU and draining the computer’s resources. A geek could head to the task manager and look around, hoping to locate the misbehaving process an end it. If an average user encountered this same problem, they could simply reboot their computer to fix it rather than dig through their running processes. Firefox or Another Program is Using Too Much Memory: In the past, Firefox has been the poster child for memory leaks on average PCs. Over time, Firefox would often consume more and more memory, getting larger and larger and slowing down. Closing Firefox will cause it to relinquish all of its memory. When it starts again, it will start from a clean state without any leaked memory. This doesn’t just apply to Firefox, but applies to any software with memory leaks. Internet or Wi-Fi Network Problems: If you have a problem with your Wi-Fi or Internet connection, the software on your router or modem may have encountered a problem. Resetting the router — just by unplugging it from its power socket and then plugging it back in — is a common solution for connection problems. In all cases, a restart wipes away the current state of the software . Any code that’s stuck in a misbehaving state will be swept away, too. When you restart, the computer or device will bring the system up from scratch, restarting all the software from square one so it will work just as well as it was working before. “Soft Resets” vs. “Hard Resets” In the mobile device world, there are two types of “resets” you can perform. A “soft reset” is simply restarting a device normally — turning it off and then on again. A “hard reset” is resetting its software state back to its factory default state. When you think about it, both types of resets fix problems for a similar reason. For example, let’s say your Windows computer refuses to boot or becomes completely infected with malware. Simply restarting the computer won’t fix the problem, as the problem is with the files on the computer’s hard drive — it has corrupted files or malware that loads at startup on its hard drive. However, reinstalling Windows (performing a “Refresh or Reset your PC” operation in Windows 8 terms) will wipe away everything on the computer’s hard drive, restoring it to its formerly clean state. This is simpler than looking through the computer’s hard drive, trying to identify the exact reason for the problems or trying to ensure you’ve obliterated every last trace of malware. It’s much faster to simply start over from a known-good, clean state instead of trying to locate every possible problem and fix it. Ultimately, the answer is that “resetting a computer wipes away the current state of the software, including any problems that have developed, and allows it to start over from square one.” It’s easier and faster to start from a clean state than identify and fix any problems that may be occurring — in fact, in some cases, it may be impossible to fix problems without beginning from that clean state. Image Credit: Arria Belli on Flickr, DeclanTM on Flickr     

  Read the article

• How can I read kindle book under xfce(ubuntu)? (using chromebook)(wine not working)

  - by yshn

  I'm using chromebook, dual booting xfce(ubuntu) and cr os. The ebook I bought on amazon is not supported on kindle cloud reader. (Under xfce)I downloaded wine and tried installing kindle for pc under wine, and after couples of times of trials, it always said installation error and could not install kindle, and it's been giving me: Unhandled exception: unimplemented function msvcp90.dll.??0?$basic_ofstream@DU?$char_traits@D@std@@@std@@QAE@XZ called in 32-bit code (0x7b839cf2). Register dump: CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b EIP:7b839cf2 ESP:0033fcd4 EBP:0033fd38 EFLAGS:00000287( - -- I S - -P-C) EAX:7b826245 EBX:7b894ff4 ECX:00000008 EDX:0033fcf4 ESI:80000100 EDI:00dca568 Stack dump: 0x0033fcd4: 0033fd58 00000008 00000030 80000100 0x0033fce4: 00000001 00000000 7b839cf2 00000002 0x0033fcf4: 7e24b340 7e24f2ca 0000000d 00110000 0x0033fd04: 7bc47a0d 7e1dbff4 7e1417f0 00dca568 0x0033fd14: 0033fd24 7bc65d0b 00110000 00000000 0x0033fd24: 0033fd44 7e141801 7b839caa 7e1dbff4 000c: sel=0067 base=00000000 limit=00000000 16-bit r-x Backtrace: =0 0x7b839cf2 in kernel32 (+0x29cf2) (0x0033fd38) 1 0x7e24b2a8 in msvcp90 (+0x3b2a7) (0x0033fd68) 2 0x7e216c9d in msvcp90 (+0x6c9c) (0x0033fde8) 3 0x00938fdd in kindle (+0x538fdc) (0x0033fde8) 4 0x0089dc71 in kindle (+0x49dc70) (0x0033fe70) 5 0x7b859cdc call_process_entry+0xb() in kernel32 (0x0033fe88) 6 0x7b85af4f in kernel32 (+0x4af4e) (0x0033fec8) 7 0x7bc71db0 call_thread_func_wrapper+0xb() in ntdll (0x0033fed8) 8 0x7bc7486d call_thread_func+0x7c() in ntdll (0x0033ffa8) 9 0x7bc71d8e RtlRaiseException+0x21() in ntdll (0x0033ffc8) 10 0x7bc49f4e call_dll_entry_point+0x61d() in ntdll (0x0033ffe8) 0x7b839cf2: subl $4,%esp Modules: Module Address Debug info Name (130 modules) PE 340000- 37d000 Deferred ssleay32 PE 390000- 3ca000 Deferred webcoreviewer PE 3d0000- 3e0000 Deferred pthreadvc2 PE 400000- 1433000 Export kindle PE 1440000- 155c000 Deferred libeay32 PE 1560000- 169f000 Deferred qtscript4 PE 16a0000- 1795000 Deferred libxml2 PE 17a0000- 18c7000 Deferred javascriptcore PE 18d0000- 1974000 Deferred cflite PE 1980000- 2048000 Deferred libwebcore PE 2050000- 208d000 Deferred libjpeg PE 10000000-10a34000 Deferred qtwebkit4 PE 4a800000-4a8eb000 Deferred icuuc46 PE 4a900000-4aa36000 Deferred icuin46 PE 4ad00000-4bb80000 Deferred icudt46 PE 5a4c0000-5a4d4000 Deferred zlib1 PE 61000000-61056000 Deferred qtxml4 PE 62000000-62093000 Deferred qtsql4 PE 64000000-640ef000 Deferred qtnetwork4 PE 65000000-657b8000 Deferred qtgui4 PE 67000000-67228000 Deferred qtcore4 PE 78050000-780b9000 Deferred msvcp100 PE 78aa0000-78b5e000 Deferred msvcr100 ELF 7b800000-7ba15000 Dwarf kernel32 -PE 7b810000-7ba15000 \ kernel32 ELF 7bc00000-7bcc3000 Dwarf ntdll -PE 7bc10000-7bcc3000 \ ntdll ELF 7bf00000-7bf04000 Deferred ELF 7d7f7000-7d800000 Deferred librt.so.1 ELF 7d800000-7d818000 Deferred libresolv.so.2 ELF 7d818000-7d861000 Deferred libdbus-1.so.3 ELF 7d861000-7d873000 Deferred libp11-kit.so.0 ELF 7d873000-7d8f8000 Deferred libgcrypt.so.11 ELF 7d8f8000-7d90a000 Deferred libtasn1.so.3 ELF 7d90a000-7d913000 Deferred libkrb5support.so.0 ELF 7d913000-7d9e2000 Deferred libkrb5.so.3 ELF 7da42000-7da47000 Deferred libgpg-error.so.0 ELF 7da47000-7da6f000 Deferred libk5crypto.so.3 ELF 7da6f000-7da81000 Deferred libavahi-client.so.3 ELF 7da81000-7da8f000 Deferred libavahi-common.so.3 ELF 7da8f000-7db53000 Deferred libgnutls.so.26 ELF 7db53000-7db91000 Deferred libgssapi_krb5.so.2 ELF 7db91000-7dbe4000 Deferred libcups.so.2 ELF 7dc21000-7dc55000 Deferred uxtheme -PE 7dc30000-7dc55000 \ uxtheme ELF 7dc55000-7dc5b000 Deferred libxfixes.so.3 ELF 7dc5b000-7dc66000 Deferred libxcursor.so.1 ELF 7dc6a000-7dc6e000 Deferred libkeyutils.so.1 ELF 7dc6e000-7dc73000 Deferred libcom_err.so.2 ELF 7dca5000-7dccf000 Deferred libexpat.so.1 ELF 7dccf000-7dd03000 Deferred libfontconfig.so.1 ELF 7dd03000-7dd13000 Deferred libxi.so.6 ELF 7dd13000-7dd17000 Deferred libxcomposite.so.1 ELF 7dd17000-7dd20000 Deferred libxrandr.so.2 ELF 7dd20000-7dd2a000 Deferred libxrender.so.1 ELF 7dd2a000-7dd30000 Deferred libxxf86vm.so.1 ELF 7dd30000-7dd34000 Deferred libxinerama.so.1 ELF 7dd34000-7dd3b000 Deferred libxdmcp.so.6 ELF 7dd3b000-7dd5c000 Deferred libxcb.so.1 ELF 7dd5c000-7dd76000 Deferred libice.so.6 ELF 7dd76000-7deaa000 Deferred libx11.so.6 ELF 7deaa000-7debc000 Deferred libxext.so.6 ELF 7debc000-7dec5000 Deferred libsm.so.6 ELF 7ded4000-7df67000 Deferred winex11 -PE 7dee0000-7df67000 \ winex11 ELF 7df67000-7e001000 Deferred libfreetype.so.6 ELF 7e001000-7e023000 Deferred iphlpapi -PE 7e010000-7e023000 \ iphlpapi ELF 7e023000-7e03e000 Deferred wsock32 -PE 7e030000-7e03e000 \ wsock32 ELF 7e03e000-7e071000 Deferred wintrust -PE 7e040000-7e071000 \ wintrust ELF 7e071000-7e129000 Deferred crypt32 -PE 7e080000-7e129000 \ crypt32 ELF 7e129000-7e158000 Deferred msvcr90 -PE 7e130000-7e158000 \ msvcr90 ELF 7e158000-7e1e5000 Deferred msvcrt -PE 7e170000-7e1e5000 \ msvcrt ELF 7e1e5000-7e2ca000 Dwarf msvcp90 -PE 7e210000-7e2ca000 \ msvcp90 ELF 7e2ca000-7e2ec000 Deferred imm32 -PE 7e2d0000-7e2ec000 \ imm32 ELF 7e2ec000-7e3de000 Deferred oleaut32 -PE 7e300000-7e3de000 \ oleaut32 ELF 7e3de000-7e418000 Deferred winspool -PE 7e3f0000-7e418000 \ winspool ELF 7e418000-7e4f7000 Deferred comdlg32 -PE 7e420000-7e4f7000 \ comdlg32 ELF 7e4f7000-7e51f000 Deferred msacm32 -PE 7e500000-7e51f000 \ msacm32 ELF 7e51f000-7e5cc000 Deferred winmm -PE 7e530000-7e5cc000 \ winmm ELF 7e5cc000-7e641000 Deferred rpcrt4 -PE 7e5e0000-7e641000 \ rpcrt4 ELF 7e641000-7e749000 Deferred ole32 -PE 7e660000-7e749000 \ ole32 ELF 7e749000-7e841000 Deferred comctl32 -PE 7e750000-7e841000 \ comctl32 ELF 7e841000-7ea52000 Deferred shell32 -PE 7e850000-7ea52000 \ shell32 ELF 7ea52000-7eabc000 Deferred shlwapi -PE 7ea60000-7eabc000 \ shlwapi ELF 7eabc000-7ead5000 Deferred version -PE 7eac0000-7ead5000 \ version ELF 7ead5000-7eb35000 Deferred advapi32 -PE 7eae0000-7eb35000 \ advapi32 ELF 7eb35000-7ebf2000 Deferred gdi32 -PE 7eb40000-7ebf2000 \ gdi32 ELF 7ebf2000-7ed32000 Deferred user32 -PE 7ec00000-7ed32000 \ user32 ELF 7ed32000-7ed58000 Deferred mpr -PE 7ed40000-7ed58000 \ mpr ELF 7ed58000-7ed6e000 Deferred libz.so.1 ELF 7ed6e000-7eddd000 Deferred wininet -PE 7ed80000-7eddd000 \ wininet ELF 7eddd000-7ee0f000 Deferred ws2_32 -PE 7ede0000-7ee0f000 \ ws2_32 ELF 7ee0f000-7ee1c000 Deferred libnss_files.so.2 ELF 7ee1c000-7ee28000 Deferred libnss_nis.so.2 ELF 7ee28000-7ee42000 Deferred libnsl.so.1 ELF 7ee42000-7ee4b000 Deferred libnss_compat.so.2 ELF 7efd4000-7f000000 Deferred libm.so.6 ELF f74a3000-f74a7000 Deferred libxau.so.6 ELF f74a8000-f74ad000 Deferred libdl.so.2 ELF f74ad000-f7657000 Deferred libc.so.6 ELF f7658000-f7673000 Deferred libpthread.so.0 ELF f7675000-f767b000 Deferred libuuid.so.1 ELF f7682000-f77c4000 Dwarf libwine.so.1 ELF f77c6000-f77e8000 Deferred ld-linux.so.2 ELF f77e8000-f77e9000 Deferred [vdso].so Threads: process tid prio (all id:s are in hex) 0000000e services.exe 0000001f 0 0000001e 0 00000015 0 00000010 0 0000000f 0 00000012 winedevice.exe 0000001c 0 00000019 0 00000014 0 00000013 0 0000001a plugplay.exe 00000020 0 0000001d 0 0000001b 0 00000037 explorer.exe 00000038 0 00000042 (D) C:\Program Files (x86)\Amazon\Kindle\Kindle.exe 00000043 0 <== System information: Wine build: wine-1.4 Platform: i386 (WOW64) Host system: Linux Host version: 3.8.11 How can this be fixed?

  Read the article

• DBA Best Practices - A Blog Series: Episode 1 - Backups

  - by Argenis

    This blog post is part of the DBA Best Practices series, on which various topics of concern for daily database operations are discussed. Your feedback and comments are very much welcome, so please drop by the comments section and be sure to leave your thoughts on the subject. Morning Coffee When I was a DBA, the first thing I did when I sat down at my desk at work was checking that all backups had completed successfully. It really was more of a ritual, since I had a dual system in place to check for backup completion: 1) the scheduled agent jobs to back up the databases were set to alert the NOC in failure, and 2) I had a script run from a central server every so often to check for any backup failures. Why the redundancy, you might ask. Well, for one I was once bitten by the fact that database mail doesn't work 100% of the time. Potential causes for failure include issues on the SMTP box that relays your server email, firewall problems, DNS issues, etc. And so to be sure that my backups completed fine, I needed to rely on a mechanism other than having the servers do the taking - I needed to interrogate the servers and ask each one if an issue had occurred. This is why I had a script run every so often. Some of you might have monitoring tools in place like Microsoft System Center Operations Manager (SCOM) or similar 3rd party products that would track all these things for you. But at that moment, we had no resort but to write our own Powershell scripts to do it. Now it goes without saying that if you don't have backups in place, you might as well find another career. Your most sacred job as a DBA is to protect the data from a disaster, and only properly safeguarded backups can offer you peace of mind here. "But, we have a cluster...we don't need backups" Sadly I've heard this line more than I would have liked to. You need to understand that a cluster is comprised of shared storage, and that is precisely your single point of failure. A cluster will protect you from an issue at the Operating System level, and also under an outage of any SQL-related service or dependent devices. But it will most definitely NOT protect you against corruption, nor will it protect you against somebody deleting data from a table - accidentally or otherwise. Backup, fine. How often do I take a backup? The answer to this is something you will hear frequently when working with databases: it depends. What does it depend on? For one, you need to understand how much data your business is willing to lose. This is what's called Recovery Point Objective, or RPO. If you don't know how much data your business is willing to lose, you need to have an honest and realistic conversation about data loss expectations with your customers, internal or external. From my experience, their first answer to the question "how much data loss can you withstand?" will be "zero". In that case, you will need to explain how zero data loss is very difficult and very costly to achieve, even in today's computing environments. Do you want to go ahead and take full backups of all your databases every hour, or even every day? Probably not, because of the impact that taking a full backup can have on a system. That's what differential and transaction log backups are for. Have I answered the question of how often to take a backup? No, and I did that on purpose. You need to think about how much time you have to recover from any event that requires you to restore your databases. This is what's called Recovery Time Objective. Again, if you go ask your customer how long of an outage they can withstand, at first you will get a completely unrealistic number - and that will be your starting point for discussing a solution that is cost effective. The point that I'm trying to get across is that you need to have a plan. This plan needs to be practiced, and tested. Like a football playbook, you need to rehearse the moves you'll perform when the time comes. How often is up to you, and the objective is that you feel better about yourself and the steps you need to follow when emergency strikes. A backup is nothing more than an untested restore Backups are files. Files are prone to corruption. Put those two together and realize how you feel about those backups sitting on that network drive. When was the last time you restored any of those? Restoring your backups on another box - that, by the way, doesn't have to match the specs of your production server - will give you two things: 1) peace of mind, because now you know that your backups are good and 2) a place to offload your consistency checks with DBCC CHECKDB or any of the other DBCC commands like CHECKTABLE or CHECKCATALOG. This is a great strategy for VLDBs that cannot withstand the additional load created by the consistency checks. If you choose to offload your consistency checks to another server though, be sure to run DBCC CHECKDB WITH PHYSICALONLY on the production server, and if you're using SQL Server 2008 R2 SP1 CU4 and above, be sure to enable traceflags 2562 and/or 2549, which will speed up the PHYSICALONLY checks further - you can read more about this enhancement here. Back to the "How Often" question for a second. If you have the disk, and the network latency, and the system resources to do so, why not backup the transaction log often? As in, every 5 minutes, or even less than that? There's not much downside to doing it, as you will have to clear the log with a backup sooner than later, lest you risk running out space on your tlog, or even your drive. The one drawback to this approach is that you will have more files to deal with at restore time, and processing each file will add a bit of extra time to the entire process. But it might be worth that time knowing that you minimized the amount of data lost. Again, test your plan to make sure that it matches your particular needs. Where to back up to? Network share? Locally? SAN volume? This is another topic where everybody has a favorite choice. So, I'll stick to mentioning what I like to do and what I consider to be the best practice in this regard. I like to backup to a SAN volume, i.e., a drive that actually lives in the SAN, and can be easily attached to another server in a pinch, saving you valuable time - you wouldn't need to restore files on the network (slow) or pull out drives out a dead server (been there, done that, it’s also slow!). The key is to have a copy of those backup files made quickly, and, if at all possible, to a remote target on a different datacenter - or even the cloud. There are plenty of solutions out there that can help you put such a solution together. That right there is the first step towards a practical Disaster Recovery plan. But there's much more to DR, and that's material for a different blog post in this series.

  Read the article

• Exalogic 2.0.1 Tea Break Snippets - Modifying the Default Shipped Template

  - by The Old Toxophilist

  Having installed your Exalogic Virtual environment by default you have a single template which can be used to create your vServers. Although this template is suitable for creating simple test or development vServers it is recommended that you look at creating your own custom vServers that match the environment you wish to build and deploy. Therefore this Tea Time Snippet will take you through the simple process of modifying the standard template. Before You Start To edit the template you will need the Oracle ModifyJeos Utility which can be downloaded from the eDelivery Site. Once the ModifyJeos Utility has been downloaded we can install the rpms onto either an existing vServer or one of the Control vServers. rpm -ivh ovm-modify-jeos-1.0.1-10.el5.noarch.rpm rpm -ivh ovm-template-config-1.0.1-5.el5.noarch.rpm Alternatively you can install the modify jeos packages on a none Exalogic OEL installation or a VirtualBox image. If you are doing this, assuming OEL 5u8, you will need the following rpms. rpm -ivh ovm-modify-jeos-1.0.1-10.el5.noarch.rpm rpm -ivh ovm-el5u2-xvm-jeos-1.0.1-5.el5.i386.rpm rpm -ivh ovm-template-config-1.0.1-5.el5.noarch.rpm Base Template If you have installed the modify onto a vServer running on the Exalogic then simply mount the /export/common/images from the ZFS storage and you will be able to find the el_x2-2_base_linux_guest_vm_template_2.0.1.1.0_64.tgz (or similar depending which version you have) template file. Alternatively the latest can be downloaded from the eDelivery Site. Now we have the Template tgz we will need the extract it as follows: tar -zxvf  el_x2-2_base_linux_guest_vm_template_2.0.1.1.0_64.tgz This will create a directory called BASE which will contain the System.img (VServer image) and vm.cfg (VServer Config information). This directory should be renamed to something more meaning full that indicates what we have done to the template and then the Simple name / name in the vm.cfg editted for the same reason. Modifying the Template Resizing Root File System By default the shipped template has a root size of 4 GB which will leave a vServer created from it running at 90% full on the root disk. We can simply resize the template by executing the following: modifyjeos -f System.img -T <New Size MB>) For example to imcrease the default 4 GB to 40 GB we would execute: modifyjeos -f System.img -T 40960) Resizing Swap We can modify the size of the swap space within a template by executing the following: modifyjeos -f System.img -S <New Size MB>) For example to increase the swap from the default 512 MB to 4 GB we would execute: modifyjeos -f System.img -S 4096) Changing RPMs Adding RPMs To add RPMs using modifyjeos, complete the following steps: Add the names of the new RPMs in a list file, such as addrpms.lst. In this file, you should list each new RPM in a separate line. Ensure that all of the new RPMs are in a single directory, such as rpms. Run the following command to add the new RPMs: modifyjeos -f System.img -a <path_to_addrpms.lst> -m <path_to_rpms> -nogpg Where <path_to_addrpms.lst> is the path to the location of the addrpms.lst file, and <path_to_rpms> is the path to the directory that contains the RPMs. The -nogpg option eliminates signature check on the RPMs. Removing RPMs To remove RPM s using modifyjeos, complete the following steps: Add the names of the RPMs (the ones you want to remove) in a list file, such as removerpms.lst. In this file, you should list each RPM in a separate line. The Oracle Exalogic Elastic Cloud Administrator's Guide provides a list of all RPMs that must not be removed from the vServer. Run the following command to remove the RPMs: modifyjeos -f System.img -e <path_to_removerpms.lst> Where <path_to_removerpms.lst> is the path to the location of the removerpms.lst file. Mounting the System.img For all other modifications that are not supported by the modifyjeos command (adding you custom yum repositories, pre configuring NTP, modify default NFSv4 Nobody functionality, etc) we can mount the System.img and access it directly. To facititate quick and easy mounting/unmounting of the System.img I have put together the simple scripts below. MountSystemImg.sh #!/bin/sh # The script assumes it's being run from the directory containing the System.img # Export for later i.e. during unmount export LOOP=`losetup -f` export SYSTEMIMG=/mnt/elsystem # Make Temp Mount Directory mkdir -p $SYSTEMIMG # Create Loop for the System Image losetup $LOOP System.img kpartx -a $LOOP mount /dev/mapper/`basename $LOOP`p2 $SYSTEMIMG #Change Dir into mounted Image cd $SYSTEMIMG UnmountSystemImg.sh #!/bin/sh # The script assumes it's being run from the directory containing the System.img # Assume the $LOOP & $SYSTEMIMG exist from a previous run on the MountSystemImg.sh umount $SYSTEMIMG kpartx -d $LOOP losetup -d $LOOP Packaging the Template Once you have finished modifying the template it can be simply repackaged and then imported into EMOC as described in "Exalogic 2.0.1 Tea Break Snippets - Importing Public Server Template". To do this we will simply cd to the directory above that containing the modified files and execute the following: tar -zcvf <New Template Directory> <New Template Name>.tgz The resulting.tgz file can be copied to the images directory on the ZFS and uploadd using the IB network. This entry was originally posted on the The Old Toxophilist Site.

  Read the article

• Seven Random Thoughts on JavaOne

  - by HecklerMark

  As most people reading this blog may know, last week was JavaOne. There are a lot of summary/recap articles popping up now, and while I didn't want to just "add to pile", I did want to share a few observations. Disclaimer: I am an Oracle employee, but most of these observations are either externally verifiable or based upon a collection of opinions from Oracle and non-Oracle attendees alike. Anyway, here are a few take-aways: The Java ecosystem is alive and well, with a breadth and depth that is impossible to adequately describe in a short post...or a long post, for that matter. If there is any one area within the Java language or JVM that you would like to - or need to - know more about, it's well-represented at J1. While there are several IDEs that are used to great effect by the developer community, NetBeans is on a roll. I lost count how many sessions mentioned or used NetBeans, but it was by far the dominant IDE in use at J1. As a recent re-convert to NetBeans, I wasn't surprised others liked it so well, only how many. OpenJDK, OpenJFX, etc. Many developers were understandably concerned with the change of sponsorship/leadership when Java creator and longtime steward Sun Microsystems was acquired by Oracle. The read I got from attendees regarding Oracle's stewardship was almost universally positive, and the push for "openness" is deep and wide within the current Java environs. Few would probably have imagined it to be this good, this soon. Someone observed that "Larry (Ellison) is competitive, and he wants to be the best...so if he wants to have a community, it will be the best community on the planet." Like any company, Oracle is bound to make missteps, but leadership seems to be striking an excellent balance between embracing open efforts and innovating in competitive paid offerings. JavaFX (2.x) isn't perfect or comprehensive, but a great many people (myself included) see great potential, are developing for it, and are really excited about where it is and where it may be headed. This is another part of the Java ecosystem that has impressive depth for being so new (JavaFX 1.x aside). If you haven't kicked the tires yet, give it a try! You'll be surprised at how capable and versatile it is, and you'll probably catch yourself smiling while coding again.  :-) JavaEE is everywhere. Not exactly a newsflash, but there is a lot of buzz around EE still/again/anew. Sessions ranged from updated component specs/technologies to Websockets/HTML5, from frameworks to profiles and application servers. Programming "server-side" Java isn't confined to the server (as you no doubt realize), and if you still consider JavaEE a cumbersome beast, you clearly haven't been using the last couple of versions. Download GlassFish or the WebLogic Zip distro (or another JavaEE 6 implementation) and treat yourself. JavaOne is not inexpensive, but to paraphrase an old saying, "If you think that's expensive, you should try ignorance." :-) I suppose it's possible to attend J1 and learn nothing, but you'd have to really work at it! Attending even a single session is bound to expand your horizons and make you approach your code, your problem domain, differently...even if it's a session about something you already know quite well. The various presenters offer vastly different perspectives and challenge you to re-think your own approach(es). And finally, if you think the scheduled sessions are great - and make no mistake, most are clearly outstanding - wait until you see what you pick up from what I like to call the "hallway sessions". Between the presentations, people freely mingle in the hallways, go to lunch and dinner together, and talk. And talk. And talk. Ideas flow freely, sparking other ideas and the "crowdsourcing" of knowledge in a way that is hard to imagine outside of a conference of this magnitude. Consider this the "GO" part of a "BOGO" (Buy One, Get One) offer: you buy the ticket to the "structured" part of JavaOne and get the hallway sessions at no additional charge. They're really that good. If you weren't able to make it to JavaOne this year, you can still watch/listen to the sessions online by visiting the JavaOne course catalog and clicking the media link(s) in the right column - another demonstration of Oracle's commitment to the Java community. But make plans to be there next year to get the full benefit! You'll be glad you did. All the best,Mark P.S. - I didn't mention several other exciting developments in areas like the embedded space and the "internet of things" (M2M), robotics, optimization, and the cloud (among others), but I think you get the idea. JavaOne == brainExpansion;  Hope to see you there next year!

  Read the article

• Add SQL Azure database to Azure Web Role and persist data with entity framework code first.

  - by MagnusKarlsson

  In my last post I went for a warts n all approach to set up a web role on Azure. In this post I’ll describe how to add an SQL Azure database to the project. This will be described with an as minimal as possible amount of code and screen dumps. All questions are welcome in the comments area. Please don’t email since questions answered in the comments field is made available to other visitors. As an example we will add a comments section to the site we used in the previous post (Länk här). Steps: 1. Create a Comments entity and then use Scaffolding to set up controller and view, and add ConnectionString to web.config. 2. Create SQL Azure database in Management Portal and link the new database 3. Test it online!   1. Right click Models folder, choose add, choose “class…” . Name the Class Comment. 1.1 Replace the Code in the class with the following: using System.Data.Entity; namespace MvcWebRole1.Models { public class Comment {    public int CommentId { get; set; }    public string Name { get; set; }      public string Content { get; set; } } public class CommentsDb : DbContext { public DbSet<Comment> CommentEntries { get; set; } } } Now Entity Framework can create a database and a table named Comment. Build your project to assert there are no build errors.   1.2 Right click Controllers folder, choose add, choose “class…” . Name the Class CommentController and fill out the values as in the example below.     1.3 Click Add. Visual Studio now creates default View for CRUD operations and a Controller adhering to these and opens them. 1.3 Open Web.config and add the following connectionstring in <connectionStrings> node. <add name="CommentsDb” connectionString="data source=(LocalDB)\v11.0;Integrated Security=SSPI;AttachDbFileName=|DataDirectory|\CommentsDb.mdf;Initial Catalog=CommentsDb;MultipleActiveResultSets=True" providerName="System.Data.SqlClient" />   1.4 Save All and press F5 to start the application. 1.5 Go to http://127.0.0.1:81/Comments which will redirect you through CommentsController to the Index View which looks like this:     Click Create new. In the Create-view, add name and content and press Create.   1: // 2: // POST: /Comments/Create 3:  4: [HttpPost] 5: public ActionResult Create(Comment comment) 6: { 7: if (ModelState.IsValid) 8: { 9: db.CommentEntries.Add(comment); 10: db.SaveChanges(); 11: return RedirectToAction("Index"); 12: } 13:  14: return View(comment); 15: } 16:    The default View() is Index so that is the View you will come to. Looking like this: 1: // 2: // GET: /Comments/ 3: 4: public ActionResult Index() 5: { 6: return View(db.CommentEntries.ToList()); 7: } Resulting in the following screen dump(success!):   2. Now, go to the Management portal and Create a new db.   2.1 With the new database created. Click the DB icon in the left most menu. Then click the newly created database. Click DASHBOARD in the top menu. Finally click Connections strings in the right menu to get the connection string we need to add in our web.debug.config file.   2.2 Now, take a copy of the connection String earlier added to the web.config and paste in web.debug.conifg in the connectionstrings node. Replace everything within “ “ in the copied connectionstring with that you got from SQL Azure. You will have something like this:   2.3 Rebuild the application, right click the cloud project and choose “Package…” (if you haven’t set up publishing profile which we will do in our next blog post). Remember to choose the right config file, use debug for staging and release for production so your databases won’t collide. You should see something like this:   2.4 Go to Management Portal and click the Web Services menu, choose your service and click update in the bottom menu.   2.5 Link the newly created database to your application. Click the LINKED RESOURCES in the top menu and then click “Link” in the bottom menu. You should get something like this. 3. Alright then. Under the Dashboard you can find the link to your application. Click it to open it in a browser and then go to ~/Comments to try it out just the way we did locally. Success and end of this story!

  Read the article

• Taking a Flying Leap

  - by Lance Shaw

  Yesterday, I went skydiving with three of my children.  It was thrilling, scary, invigorating and exciting. While there is obvious risk involved, the reward and feeling of success was well worth it. You might already be wondering what skydiving would have to with WebCenter, so let me explain. Implementing a skydiving program and becoming an instructor does not happen overnight.  It does not happen with the purchase of the needed technology. Not one of us would go out, buy a parachute, the harnesses, helmet and all the gear and be able to convince anyone that we are now ready to be a skydiving instructor. The fact is that obtaining the technology is merely a small piece of the overall process and so is the case with managing content in your company. You don't just buy the right software (Oracle WebCenter Content) and go to your boss and declare information management success. There is planning, research and effort that goes into deploying software of any kind and especially when it is as mission-critical to the success of your business as Enterprise Content Management. To become a certified skydiving instructor takes at least 3 years of commitment and often longer. In the United States, candidates must complete over 500 solo jumps of their own over a minimum of 36 months and then must complete additional rigorous training under observation.  When you consider the amount of time and effort involved, it's not unlike getting a college degree and anyone that has trusted their lives to one of these instructors will no doubt appreciate their dedication to the curriculum.  Implementing an ECM system won't take that long, but it certainly requires commitment, analysis and consideration. But guess what?  Humans are involved and that means that mistakes can happen and that rules change.  This struck me while reading an excellent post on darkreading.com by Glenn S. Phillips entitled "Mission Impossible: 4 Reasons Compliance is Impossible".  His over-arching point was that with information management and security, environments change and people are involved meaning the work is never done.  He stated that you can never claim your compliance efforts are complete because of the following reasons. People are involved.  And lets face it, some are more trustworthy than others. Change is Constant. There is always some new technology coming along that is disruptive. Consumer grade cloud file sharing and sync tools come to mind here. Compliance is interpreted, not defined.  Laws and the judges that read them are always on the move. Technology is a tool, not a complete solution. There is no magic pill. The skydiving analogy holds true here as well.  Ultimately, a single person packs your parachute.  For obvious reasons, you prefer that this person be trustworthy but there are no absolute guarantees of a 100% error-free scenario.  Weather and wind conditions are never a constant and the best-laid plans for a great day of skydiving are easily disrupted by forces outside of your control.  Rules and regulations vary by location and may be updated at any time and as I mentioned early on, even the best technology on its own will only get you started. The good news is that, like skydiving, with the right technology, the right planning, the right team and a proper understanding of the rules and regulations that govern your industry, your ECM deployment can be a great success.  Failure to plan for any of the 4 factors that Glenn outlined in his article will certainly put your deployment and maybe even your company at risk, so consider them carefully. As a final aside, for those of you who consider skydiving an incredibly dangerous and risky pastime, consider this comparative statistic.  In 2012, the U.S. Parachute Association recorded 19 fatal skydiving accidents in the U.S. out of roughly 3.1 million jumps.  That’s 0.006 fatalities per 1,000 jumps. By comparison, the U.S. National Highway Traffic Safety Administration reports that there were 34,080 deaths due to car accidents in 2012.  Based on the percentages, one could argue that it is safer to jump out of a plane than to drive to the airport where the skydiving will take place. While the way you manage, secure, classify, control, retain and dispose of company files may not carry as much risk as driving or skydiving, it certainly carries risk for the organization when not planned and deployed appropriately.  Consider all the factors involved in your organization as you make your content management plans.  For additional areas of consideration, be sure to download our free whitepaper on the topic entitled "The Top 10 Criteria for Choosing an ECM System" which is available for download here.

  Read the article

• Projected Results

  - by Sylvie MacKenzie, PMP

  Excerpt from PROFIT - ORACLE - by Monica Mehta Yasser Mahmud has seen a revolution in project management over the past decade. During that time, the former Primavera product strategist (who joined Oracle when his company was acquired in 2008) has not only observed a transformation in the way IT systems support corporate projects but the role project portfolio management (PPM) plays in the enterprise. “15 years ago project management was the domain of project management office (PMO),” Mahmud recalls of earlier days. “But over the course of the past decade, we've seen it transform into a mission critical enterprise discipline, that has made Primavera indispensable in the board room. Now, as a senior manager, a board member, or a C-level executive you have direct and complete visibility into what’s kind of going on in the organization—at a level of detail that you're going to consume that information.” Now serving as Oracle’s vice president of product strategy and industry marketing, Mahmud shares his thoughts on how Oracle’s Primavera solutions have evolved and how best-in-class project portfolio management systems can help businesses stay competitive. Profit: What do you feel are the market dynamics that are changing project management today? Mahmud: First, the data explosion. We're generating data at twice the rate at which we can actually store it. The same concept applies for project-intensive organizations. A lot of data is gathered, but what are we really doing with it? Are we turning data into insight? Are we using that insight and turning it into foresight with analytics tools? This is a key driver that will separate the very good companies—the very competitive companies—from those that are not as competitive. Another trend is centered on the explosion of mobile computing. By the year 2013, an estimated 35 percent of the world’s workforce is going to be mobile. That’s one billion people. So the question is not if you're going to go mobile, it’s how fast you are going to go mobile. What kind of impact does that have on how the workforce participates in projects? What worked ten to fifteen years ago is not going to work today. It requires a real rethink around the interfaces and how data is actually presented. Profit: What is the role of project management in this new landscape? Mahmud: We recently conducted a PPM study with the Economist Intelligence Unit centered to determine how important project management is considered within organizations. Our target was primarily CFOs, CIOs, and senior managers and we discovered that while 95 percent of participants believed it critical to their business, only six percent were confident that projects were delivered on time and on budget. That’s a huge gap. Most organizations are looking for efficiency, especially in these volatile financial times. But senior management can’t keep track of every project in a large organization. As a result, executives are attempting to inventory the work being conducted under their watch. What is often needed is a very high-level assessment conducted at the board level to say, “Here are the 50 initiatives that we have underway. How do they line up with our strategic drivers?” This line of questioning can provide early warning that work and strategy are out of alignment; finding the gap between what the business needs to do and the actual performance scorecard. That’s low-hanging fruit for any executive looking to increase efficiency and save money. But it can only be obtained through proper assessment of existing projects—and you need a project system of record to get that done. Over the next decade or so, project management is going to transform into holistic work management. Business leaders will want make sure key projects align with corporate strategy, but also the ability to drill down into daily activity and smaller projects to make sure they line up as well. Keeping employees from working on tasks—even for a few hours—that don’t line up with corporate goals will, in many ways, become a competitive differentiator. Profit: How do all of these market challenges and shifting trends impact Oracle’s Primavera solutions and meeting customers’ needs? Mahmud: For Primavera, it’s a transformation from being a project management application to a PPM system in the enterprise. Also making that system a mission-critical application by connecting to other key applications within the ecosystem, such as the enterprise resource planning (ERP), supply chain, and CRM systems. Analytics have also become a huge component. Business analytics have made Oracle’s Primavera applications pertinent in the boardroom. Now, as a senior manager, a board member, a CXO, CIO, or CEO, you have direct visibility into what’s going on in the organization at a level that you're able to consume that information. In addition, all of this information pairs up really well with your financials and other data. Certainly, when you're an Oracle shop, you have that visibility that you didn’t have before from a project execution perspective. Profit: What new strategies and tools are being implemented to create a more efficient workplace for users? Mahmud: We believe very strongly that just because you call something an enterprise project portfolio management system doesn’t make it so—you have to get people to want to participate in the system. This can’t be mandated down from the top. It simply doesn’t work that way. A truly adoptable solution is one that makes it super easy for all types users to participate, by providing them interfaces where they live. Keeping that in mind, a major area of development has been alternative user interfaces. This is increasingly resulting in the creation of lighter weight, targeted interfaces such as iOS applications, and smartphones interfaces such as for iPhone and Android platform. Profit: How does this translate into the development of Oracle’s Primavera solutions? Mahmud: Let me give you a few examples. We recently announced the launch of our Primavera P6 Team Member application, which is a native iOS application for the iPhone. This interface makes it easier for team members to do their jobs quickly and effectively. Similarly, we introduced the Primavera analytics application, which can be consumed via mobile devices, and when married with Oracle Spatial capabilities, users can get a geographical view of what’s going on and which projects are occurring in various locations around the world. Lastly, we introduced advanced email integration that allows project team members to status work via E-mail. This functionality leverages the fact that users are in E-mail system throughout the day and allows them to status their work without the need to launch the Primavera application. It comes back to a mantra: provide as many alternative user interfaces as possible, so you can give people the ability to work, to participate, to raise issues, to create projects, in the places where they live. Do it in such a way that it’s non-intrusive, do it in such a way that it’s easy and intuitive and they can get it done in a short amount of time. If you do that, workers can get back to doing what they're actually getting paid for.

  Read the article

• DBA Best Practices - A Blog Series: Episode 1 - Backups

  - by Argenis

    This blog post is part of the DBA Best Practices series, on which various topics of concern for daily database operations are discussed. Your feedback and comments are very much welcome, so please drop by the comments section and be sure to leave your thoughts on the subject. Morning Coffee When I was a DBA, the first thing I did when I sat down at my desk at work was checking that all backups have completed successfully. It really was more of a ritual, since I had a dual system in place to check for backup completion: 1) the scheduled agent jobs to back up the databases were set to alert the NOC in failure, and 2) I had a script run from a central server every so often to check for any backup failures. Why the redundancy, you might ask. Well, for one I was once bitten by the fact that database mail doesn't work 100% of the time. Potential causes for failure include issues on the SMTP box that relays your server email, firewall problems, DNS issues, etc. And so to be sure that my backups completed fine, I needed to rely on a mechanism other than having the servers do the taking - I needed to interrogate the servers and ask each one if an issue had occurred. This is why I had a script run every so often. Some of you might have monitoring tools in place like Microsoft System Center Operations Manager (SCOM) or similar 3rd party products that would track all these things for you. But at that moment, we had no resort but to write our own Powershell scripts to do it. Now it goes without saying that if you don't have backups in place, you might as well find another career. Your most sacred job as a DBA is to protect the data from a disaster, and only properly safeguarded backups can offer you peace of mind here. "But, we have a cluster...we don't need backups" Sadly I've heard this line more than I would have liked to. You need to understand that a cluster is comprised of shared storage, and that is precisely your single point of failure. A cluster will protect you from an issue at the Operating System level, and also under an outage of any SQL-related service or dependent devices. But it will most definitely NOT protect you against corruption, nor will it protect you against somebody deleting data from a table - accidentally or otherwise. Backup, fine. How often do I take a backup? The answer to this is something you will hear frequently when working with databases: it depends. What does it depend on? For one, you need to understand how much data your business is willing to lose. This is what's called Recovery Point Objective, or RPO. If you don't know how much data your business is willing to lose, you need to have an honest and realistic conversation about data loss expectations with your customers, internal or external. From my experience, their first answer to the question "how much data loss can you withstand?" will be "zero". In that case, you will need to explain how zero data loss is very difficult and very costly to achieve, even in today's computing environments. Do you want to go ahead and take full backups of all your databases every hour, or even every day? Probably not, because of the impact that taking a full backup can have on a system. That's what differential and transaction log backups are for. Have I answered the question of how often to take a backup? No, and I did that on purpose. You need to think about how much time you have to recover from any event that requires you to restore your databases. This is what's called Recovery Time Objective. Again, if you go ask your customer how long of an outage they can withstand, at first you will get a completely unrealistic number - and that will be your starting point for discussing a solution that is cost effective. The point that I'm trying to get across is that you need to have a plan. This plan needs to be practiced, and tested. Like a football playbook, you need to rehearse the moves you'll perform when the time comes. How often is up to you, and the objective is that you feel better about yourself and the steps you need to follow when emergency strikes. A backup is nothing more than an untested restore Backups are files. Files are prone to corruption. Put those two together and realize how you feel about those backups sitting on that network drive. When was the last time you restored any of those? Restoring your backups on another box - that, by the way, doesn't have to match the specs of your production server - will give you two things: 1) peace of mind, because now you know that your backups are good and 2) a place to offload your consistency checks with DBCC CHECKDB or any of the other DBCC commands like CHECKTABLE or CHECKCATALOG. This is a great strategy for VLDBs that cannot withstand the additional load created by the consistency checks. If you choose to offload your consistency checks to another server though, be sure to run DBCC CHECKDB WITH PHYSICALONLY on the production server, and if you're using SQL Server 2008 R2 SP1 CU4 and above, be sure to enable traceflags 2562 and/or 2549, which will speed up the PHYSICALONLY checks further - you can read more about this enhancement here. Back to the "How Often" question for a second. If you have the disk, and the network latency, and the system resources to do so, why not backup the transaction log often? As in, every 5 minutes, or even less than that? There's not much downside to doing it, as you will have to clear the log with a backup sooner than later, lest you risk running out space on your tlog, or even your drive. The one drawback to this approach is that you will have more files to deal with at restore time, and processing each file will add a bit of extra time to the entire process. But it might be worth that time knowing that you minimized the amount of data lost. Again, test your plan to make sure that it matches your particular needs. Where to back up to? Network share? Locally? SAN volume? This is another topic where everybody has a favorite choice. So, I'll stick to mentioning what I like to do and what I consider to be the best practice in this regard. I like to backup to a SAN volume, i.e., a drive that actually lives in the SAN, and can be easily attached to another server in a pinch, saving you valuable time - you wouldn't need to restore files on the network (slow) or pull out drives out a dead server (been there, done that, it’s also slow!). The key is to have a copy of those backup files made quickly, and, if at all possible, to a remote target on a different datacenter - or even the cloud. There are plenty of solutions out there that can help you put such a solution together. That right there is the first step towards a practical Disaster Recovery plan. But there's much more to DR, and that's material for a different blog post in this series.

  Read the article

• 7 Steps To Cut Recruiting Costs & Drive Exceptional Business Results

  - by Oracle Accelerate for Midsize Companies

  By Steve Viarengo, Vice President Product Management, Oracle Taleo Cloud Services  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 In good times, trimming operational costs is an ongoing goal. In tough times, it’s a necessity. In both good times and bad, however, recruiting occurs. Growth increases headcount in good times, and opportunistic or replacement hiring occurs in slow business cycles. By employing creative recruiting strategies in tandem with the latest technology developments, you can reduce recruiting costs while driving exceptional business results. Here are some critical areas to focus on. 1.  Target Direct Cost Savings Total recruiting process expenses are the sum of external costs plus internal labor costs. Most organizations can reduce recruiting expenses with direct cost savings. While additional savings on indirect costs can be realized from process improvement and efficiency gains, there are direct cost savings and benefits readily available in three broad areas: sourcing, assessments, and green recruiting. 2. Sourcing: Reduce Agency Costs Agency search firm fees can amount to 35 percent of a new employee’s annual base salary. Typically taken from the hiring department budget, these fees may not be visible to HR. By relying on internal mobility programs, referrals, candidate pipelines, and corporate career Websites, organizations can reduce or eliminate this agency spend. And when you do have to pay third-party agency fees, you can optimize the value you receive by collaborating with agencies to identify referred candidates, ensure access to candidate data and history, and receive automatic notifications and correspondence. 3. Sourcing: Reduce Advertising Costs You can realize significant cost reductions by placing all job positions on your corporate career Website. This will allow you to reap a substantial number of candidates at minimal cost compared to job boards and other sourcing options. 4.  Sourcing: Internal Talent Pool Internal talent pools provide a way to reduce sourcing and advertising costs while delivering improved productivity and retention. Internal redeployment reduces costs and ramp-up time while increasing retention and employee satisfaction. 5.  Sourcing: External Talent Pool Strategic recruiting requires identifying and matching people with a given set of skills to a particular job while efficiently allocating sourcing expenditures. By using an e-recruiting system (which drives external talent pool management) with a candidate relationship database, you can automate prescreening and candidate matching while communicating with targeted candidates. Candidate relationship management can lower sourcing costs by marketing new job opportunities to candidates sourced in the past. By mining the talent pool in this fashion, you eliminate the need to source a new pool of candidates for each new requisition. Managing and mining the corporate candidate database can reduce the sourcing cost per candidate by as much as 50 percent. 6.  Assessments: Reduce Turnover Costs By taking advantage of assessments during the recruitment process, you can achieve a range of benefits, including better productivity, superior candidate performance, and lower turnover (providing considerable savings). Assessments also save recruiter and hiring manager time by focusing on a short list of qualified candidates. Hired for fit, such candidates tend to stay with the organization and produce quality work—ultimately driving revenue.  7. Green Recruiting: Reduce Paper and Processing Costs You can reduce recruiting costs by automating the process—and making it green. A paperless process informs candidates that you’re dedicated to green recruiting. It also leads to direct cost savings. E-recruiting reduces energy use and pollution associated with manufacturing, transporting, and recycling paper products. And process automation saves energy in mailing, storage, handling, filing, and reporting tasks. Direct cost savings come from reduced paperwork related to résumés, advertising, and onboarding. Improving the recruiting process through sourcing, assessments, and green recruiting not only saves costs. It also positions the company to improve the talent base during the recession while retaining the ability to grow appropriately in recovery. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

  Read the article

• JavaDay Taipei 2014 Trip Report

  - by reza_rahman

  JavaDay Taipei 2014 was held at the Taipei International Convention Center on August 1st. Organized by Oracle University, it is one of the largest Java developer events in Taiwan. This was another successful year for JavaDay Taipei with a fully sold out venue packed with youthful, energetic developers (this was my second time at the event and I have already been invited to speak again next year!). In addition to Oracle speakers like me, Steve Chin and Naveen Asrani, the event also featured a bevy of local speakers including Taipei Java community leaders. Topics included Java SE, Java EE, JavaFX, cloud and Big Data. It was my pleasure and privilege to present one of the opening keynotes for the event. I presented my session on Java EE titled "JavaEE.Next(): Java EE 7, 8, and Beyond". I covered the changes in Java EE 7 as well as what's coming in Java EE 8. I demoed the Cargo Tracker Java EE BluePrints. I also briefly talked about Adopt-a-JSR for Java EE 8. The slides for the keynote are below (click here to download and view the actual PDF): It appears your Web browser is not configured to display PDF files. No worries, just click here to download the PDF file. In the afternoon I did my JavaScript + Java EE 7 talk titled "Using JavaScript/HTML5 Rich Clients with Java EE 7". This talk is basically about aligning EE 7 with the emerging JavaScript ecosystem (specifically AngularJS). The talk was completely packed. The slide deck for the talk is here: JavaScript/HTML5 Rich Clients Using Java EE 7 from Reza Rahman The demo application code is posted on GitHub. The code should be a helpful resource if this development model is something that interests you. Do let me know if you need help with it but the instructions should be fairly self-explanatory. I am delivering this material at JavaOne 2014 as a two-hour tutorial. This should give me a little more bandwidth to dig a little deeper, especially on the JavaScript end. I finished off Java Day Taipei with my talk titled "Using NoSQL with ~JPA, EclipseLink and Java EE" (this was the last session of the conference). The talk covers an interesting gap that there is surprisingly little material on out there. The talk has three parts -- a birds-eye view of the NoSQL landscape, how to use NoSQL via a JPA centric facade using EclipseLink NoSQL, Hibernate OGM, DataNucleus, Kundera, Easy-Cassandra, etc and how to use NoSQL native APIs in Java EE via CDI. The slides for the talk are here: Using NoSQL with ~JPA, EclipseLink and Java EE from Reza Rahman The JPA based demo is available here, while the CDI based demo is available here. Both demos use MongoDB as the data store. Do let me know if you need help getting the demos up and running. After the event the Oracle University folks hosted a reception in the evening which was very well attended by organizers, speakers and local Java community leaders. I am extremely saddened by the fact that this otherwise excellent trip was scarred by terrible tragedy. After the conference I joined a few folks for a hike on the Maokong Mountain on Saturday. The group included friends in the Taiwanese Java community including Ian and Robbie Cheng. Without warning, fatal tragedy struck on a remote part of the trail. Despite best efforts by us, the excellent Taiwanese Emergency Rescue Team and World class Taiwanese physicians we were unable to save our friend Robbie Cheng's life. Robbie was just thirty-four years old and is survived by his younger brother, mother and father. Being the father of a young child myself, I can only imagine the deep sorrow that this senseless loss unleashes. Robbie was a key member of the Taiwanese Java community and a Java Evangelist at Sun at one point. Ironically the only picture I was able to take of the trail was mere moments before tragedy. I thought I should place him in that picture in profoundly respectful memoriam: Perhaps there is some solace in the fact that there is something inherently honorable in living a bright life, dying young and meeting one's end on a beautiful remote mountain trail few venture to behold let alone attempt to ascend in a long and tired lifetime. Perhaps I'd even say it's a fate I would not entirely regret facing if it were my own. With that thought in mind it seems appropriate to me to quote some lyrics from the song "Runes to My Memory" by legendary Swedish heavy metal band Amon Amarth idealizing a fallen Viking warrior cut down in his prime: "Here I lie on wet sand I will not make it home I clench my sword in my hand Say farewell to those I love When I am dead Lay me in a mound Place my weapons by my side For the journey to Hall up high When I am dead Lay me in a mound Raise a stone for all to see Runes carved to my memory" I submit my deepest condolences to Robbie's family and hope my next trip to Taiwan ends in a less somber note.

  Read the article

• What's My Problem? What's Your Problem?

  - by Jacek Ziabicki

  Software installers are not made for building demo environments. I can say this much after 12 years (on and off) of supporting my fellow sales consultants with environments for software demonstrations. When we release software, we include installation programs and procedures that are designed for use by our clients – to build a production environment and a limited number of testing, training and development environments. Different Objectives Your priorities when building an environment for client use vs. building a demo environment are very different. In a production environment, security, stability, and performance concerns are paramount. These environments are built on a specific server and rarely, if ever, moved to a different server or different network address. There is typically just one application running on a particular server (physical or virtual). Once built, the environment will be used for months or years at a time. Because of security considerations, the installation program wants to make these environments very specific to the organization using the software and the use case, encoding a fully qualified name of the server, or even the IP address on the network, in the configuration. So you either go through the installation procedure for each environment, or learn how to clone and reconfigure the software as a separate instance to build all your non-production environments. This may not matter much if the installation is as simple as clicking on the Setup program. But for enterprise applications, you have a number of configuration settings that you need to get just right – so whether you are installing from scratch or reconfiguring an existing installation, this requires both time and expertise in the particular piece of software. If you need a setup of several applications that are integrated to talk to one another, it is a whole new level of complexity. Now you need the expertise in all of the applications involved (plus the supporting technology products), and in addition to making each application work, you also have to configure the integration endpoints. Each application needs the URLs and credentials to call the integration layer, and the integration must be able to call each application. Then you have to make sure that each app has the right data so a business process initiated in one application can continue in the next. And, you will need to check that each application has the correct version and patch level for the integration to work. When building demo environments, your #1 concern is agility. If you can get away with a small number of long-running environments, you are lucky. More likely, you may get a request for a dedicated environment for a demonstration that is two weeks away: how quickly can you make this available so we still have the time to build the client-specific data? We are running a hands-on workshop next month, and we’ll need 15 instances of application X environment so each student can have a separate server for the exercises. We cannot connect to our data center from the client site, the client’s security policy won’t allow our VPN to go through – so we need a portable environment that we can bring with us. Our consultants need to be able to work at the hotel, airport, and the airplane, so we really want an environment that can run on a laptop. The client will need two playpen environments running in the cloud, accessible from their network, for a series of workshops that start two weeks from now. We have seen all of these scenarios and more. Here you would be much better served by a generic installation that would be easy to clone. Welcome to the Wonder Machine The reason I started this blog is to share a particular design of a demo environment, a special way to install software, that can address the above requirements, even for integrated setups. This design was created by a team at Oracle Utilities Global Business Unit, and we are using this setup for most of our demo environments. In a bout of modesty we called it the Wonder Machine. Over the next few posts – think of it as a novel in parts – I will tell you about the big idea, how it was implemented and what you can do with it. After we have laid down the groundwork, I would like to share some tips and tricks for users of our Wonder Machine implementation, as well as things I am learning about building portable, cloneable environments. The Wonder Machine is by no means a closed specification, it is under active development! I am hoping this blog will be of interest to two groups of readers – the users of the Wonder Machine we have built at Oracle Utilities, who want to get the most out of their demo environments and be able to reconfigure it to their needs – and to people who need to build environments for demonstration, testing, training, development and would like to make them cloneable and portable to maximize the reuse of their effort. Surely we are not the only ones facing this problem? If you can think of a better way to solve it, or if you can help us improve on our concept, I will appreciate your comments!

  Read the article

• Application Composer Series: Where and When to use Groovy

  - by Richard Bingham

  This brief post is really intended as more of a reference than an article. The table below highlights two things, firstly where you can add you own custom logic via groovy code (end column), and secondly (middle column) when you might use each particular feature. Obviously this applies only where Application Composer exists, namely Fusion CRM and Oracle Sales Cloud, and is based on current (release 8) functionality. Feature Most Common Use Case Groovy Field Triggers React to run-time data changes. Only fired when the field is changed and upon submit. Y Object Triggers To extend the standard processing logic for an object, based on record creation, updates and deletes. There is a split between these firing events, with some related to UI/ADF actions and others originating in the database. UI Trigger Points: After Create - fires when a new object record is created. Commonly used to set default values for fields. Before Modify - Fires when the end-user tries to modify a field value. Could be used for generic warnings or extra security logic. Before Invalidate - Fires on the parent object when one of its child object records is created, updated, or deleted. For building in relationship logic. Before Remove - Fires when an attempt is made to delete an object record. Can be used to create conditions that prevent deletes. Database Trigger Points: Before Insert in Database - Fires before a new object is inserted into the database. Can be used to ensure a dependent record exists or check for duplicates. After Insert in Database - Fires after a new object is inserted into the database. Could be used to create a complementary record. Before Update in Database -Fires before an existing object is modified in the database. Could be used to check dependent record values. After Update in Database - Fires after an existing object is modified in the database. Could be used to update a complementary record. Before Delete in Database - Fires before an existing object is deleted from the database. Could be used to check dependent record values. After Delete in Database - Fires after an existing object is deleted from the database. Could be used to remove dependent records. After Commit in Database - Fires after the change pending for the current object (insert, update, delete) is made permanent in the current transaction. Could be used when committed data that has passed all validation is required. After Changes Posted to Database - Fires after all changes have been posted to the database, but before they are permanently committed. Could be used to make additional changes that will be saved as part of the current transaction. Y Field Validation Displays a user entered error message based groovy logic validating the field value. The message is shown only when the validation logic returns false, and the logic is triggered only when tabbing out of the field on the user interface. Y Object Validation Commonly used where validation is needed across multiple related fields on the object. Triggered on the submit UI action. Y Object Workflows All Object Workflows are fired upon either record creation or update, along with the option of adding a custom groovy firing condition. Y Field Updates - change another field when a specified one changes. Intended as an easy way to set different run-time values (e.g. pick values for LOV's) plus the value field permits groovy logic entry. Y E-Mail Notification - sends an email notification to specified users/roles. Templates support using run-time value tokens and rich text. N Task Creation - for adding standard tasks for use in the worklist functionality. N Outbound Message - will create and send an XML payload of the related object SDO to a specified endpoint. N Business Process Flow - intended for approval using the seeded process, however can also trigger custom BPMN flows. N Global Functions Utility functions that can be called from any groovy code in Application Composer (across applications). Y Object Functions Utility functions that are local to the parent object. Usually triggered from within 'Buttons and Actions' definitions in Application Composer, although can be called from other code for that object (e.g. from a trigger). Y Add Custom Fields When adding custom fields there are a few places you can include groovy logic. Y Default Value - to add logic within setting the default value when new records are entered. Y Conditionally Updateable - to add logic to set the field to read-only or not. Y Conditionally Required - to add logic to set the field to required or not. Y Formula Field - Used to provide a new aggregate field that is entirely based on groovy logic and other field values. Y Simplified UI Layouts - Advanced Expressions Used for creating dynamic layouts for simplified UI pages where fields and regions show/hide based on run-time context values and logic. Also includes support for the depends-on feature as a trigger. Y Related References This Blog: Application Composer Series Extending Sales Guide: Using Groovy Scripts Groovy Scripting Reference Guide

  Read the article

• Identity Globe Trotters (Sep Edition): The Social Customer

  - by Tanu Sood

  Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

  Read the article

• Application Composer: Exposing Your Customizations in BI Analytics and Reporting

  - by Richard Bingham

  Introduction This article explains in simple terms how to ensure the customizations and extensions you have made to your Fusion Applications are available for use in reporting and analytics. It also includes four embedded demo videos from our YouTube channel (if they don't appear check the browser address bar for a blocking shield icon). If you are new to Business Intelligence consider first reviewing our getting started article, and you can read more about the topic of custom subject areas in the documentation book Extending Sales. There are essentially four sections to this post. First we look at how custom fields added to standard objects are made available for reporting. Secondly we look at creating custom subject areas on the standard objects. Next we consider reporting on custom objects, starting with simple standalone objects, then child custom objects, and finally custom objects with relationships. Finally this article reviews how flexfields are exposed for reporting. Whilst this article applies to both Cloud/SaaS and on-premises deployments, if you are an on-premises developer then you can also use the BI Administration Tool to customize your BI metadata repository (the RPD) and create new subject areas. Whilst this is not covered here you can read more in Chapter 8 of the Extensibility Guide for Developers. Custom Fields on Standard Objects If you add a custom field to your standard object then it's likely you'll want to include it in your reports. This is very simple, since all new fields are instantly available in the "[objectName] Extension" folder in existing subject areas. The following two minute video demonstrates this. Custom Subject Areas for Standard Objects You can create your own subject areas for use in analytics and reporting via Application Composer. An example use-case could be to simplify the seeded subject areas, since they sometimes contain complex data fields and internal values that could confuse business users. One thing to note is that you cannot create subject areas in a sandbox, as it is not supported by BI, so once your custom object is tested and complete you'll need to publish the sandbox before moving forwards. The subject area creation processes is essentially two-fold. Once the request is submitted the ADF artifacts are generated, then secondly the related metadata is sent to the BI presentation server API's to make the updates there. One thing to note is that this second step may take up to ten minutes to complete. Once finished the status of the custom subject area request should show as 'OK' and it is then ready for use. Within the creation processes wizard-like steps there are three concepts worth highlighting: Date Flattening - this feature permits the roll up of reports at various date levels, such as data by week, month, quarter, or year. You simply check the box to enable it for that date field. Measures - these are your own functions that you can build into the custom subject area. They are related to the field data type and include min-max for dates, and sum(), avg(), and count() for  numeric fields. Implicit Facts - used to make the BI metadata join between your object fields and the calculated measure fields. The advice is to choose the most frequently used measure to ensure consistency. This video shows a simple example, where a simplified subject area is created for the customer 'Contact' standard object, picking just a few fields upon which users can then create reports. Custom Objects Custom subject areas support three types of custom objects. First is a simple standalone custom object and for which the same process mentioned above applies. The next is a custom child object created on a standard object parent, and finally a custom object that is related to a parent object - usually through a dynamic choice list. Whilst the steps in each of these last two are mostly the same, there are differences in the way you choose the objects and their fields. This is illustrated in the videos below.The first video shows the process for creating a custom subject area for a simple standalone custom object. This second video demonstrates how to create custom subject areas for custom objects that are of parent:child type, as well as those those with dynamic-choice-list relationships. &lt;span id=&quot;XinhaEditingPostion&quot;&gt;&lt;/span&gt; Flexfields Dynamic and Extensible Flexfields satisfy a similar requirement as custom fields (for Application Composer), with flexfields common across the Fusion Financials, Supply Chain and Procurement, and HCM applications. The basic principle is when you enable and configure your flexfields, in the edit page under each segment region (for both global and context segments) there is a BI Enabled check box. Once this is checked and you've completed your configuration, you run the Scheduled Process job named 'Import Oracle Fusion Data Extensions for Transactional Business Intelligence' to generate and migrate the related BI artifacts and data. This applies for dynamic, key, and extensible flexfields. Of course there is more to consider in terms of how you wish your flexfields to be implemented and exposed in your reports, and details are given in Chapter 4 of the Extending Applications guide.

  Read the article

• What do the participants say about the Open Day in South Africa?

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 On the 26th of September, a group of students who were specifically selected to attend an Open day at Oracle South Africa, joined us at our offices in Woodmead, Johannesburg. The Conference room was filled with inquisitive minds. What we had in store for them was a detailed presentation about Oracle which was delivered by Zuko - Cluster Leader: Tech GB South Africa. The student’s many questions were all answered especially when we started addressing the opportunities we have and detailed information on our Graduate Programme. Our employees then came to talk about their experience. This allowed all the students to have an integrated learning experience. By inviting the students to walk around our Oracle Offices allowed them to see, talk, experience a bit of the culture and ask more questions. Here is some of the feedback from the attendees: Maxwell Moloi: “The open day truly served its purpose and exceeded expectations in the sense that I got to find out more about Oracle and all the different opportunities it has to offer. The fact that Oracle supplies a full solution to a customer and not just part of it and how the company manages to setup professional development for their employees is what entices me to want to join the rapidly growing team of Oracle.” Nqobile Mabaso: “I found the open day to be quite informative and enlightening because coming from a marketing background I could apply the knowledge I got from varsity to the Company I was able to point out what they do as part of their corporate social responsibility (Oracle recently partnered with the department of education to build a school), how Oracle emphasizes on relationship building because they know they sell to people and not companies and how they offer the full stack of solutions which gives them a competitive advantage over their competitors.” Nondumiso Mvelase: “The Open Day was a wonderful experience for me especially because I have never been part of an Open Day before, so it was absolutely amazing for me. It gave me a good idea of how it is to be part of Oracle. We were served with lovely breakfast and lunch which I enjoyed. I wish the Open Day went on for a whole week. Seeing and hearing from 2013 Graduates, telling us about their experience within Oracle was very inspiring to me. They were encouraging us to work hard if we ever got the opportunity they had. After hearing this from them I will definitely not take it for granted.” Itumeleng Moraka: “Before I walked into the Oracle offices all that was in my mind was databases and cloud storage. I was then surrounded by passionate, enthusiastic and welcoming employees. I came across a positive energy within the multinational company. I realized that Oracle is not a company that operates in survival mode. This may sound idealistic, but they operate in a non-traditional way investing more into innovation, they stay focused on what matters most about where technology is going and at the same time they are not losing sight of how their products make a difference in the world.” For more information on how to be part of the Oracle Graduate Programme please follow us on Facebook! https://www.facebook.com/CampusAtOracle /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

  Read the article

• Reading the tea leaves from Windows Azure support

  - by jamiet

  A few idle thoughts… Three months ago I had an issue regarding Windows Azure where I was unable to login to the management portal. At the time I contacted Azure support, the issue was soon resolved and I thought no more about it. Until today that is when I received an email from Azure support providing a detailed analysis of the root cause, the fix and moreover precise details about when and where things occurred. The email itself is interesting and I have included the entirety of it below. A few things were interesting to me: The level of detail and the diligence in investigating and reporting the issue I found really rather impressive. They even outline the number of users that were affected (127 in case you can’t be bothered reading). Compare this to the quite pathetic support that another division within Microsoft, Skype, provided to Greg Low recently: Skype support and dead parrot sketches   This line: “Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th. This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification. ” I also found to be particularly interesting. I have long thought that one of the reasons Microsoft has proved to be such a money-making machine in the enterprise is because they provide the infrastructure and then upsell on top of that – and nothing is more infrastructural than Active Directory. It has struck me of late that they are trying to make the same play of late in the cloud by tying all their services into Azure Active Directory and here we see a clear indication of that by making AAD the authentication mechanism for anyone using Windows Azure. I get the feeling that we’re going to hear much much more about AAD in the future; isn’t it about time we could log on to SQL Azure Windows Azure SQL Database without resorting to SQL authentication, for example? And why do Microsoft have two identity providers – Microsoft Account (aka Windows Live ID) and AAD – isn’t it about time those things were combined? As I said, just some idle thoughts. Below is the transcript of the email if you are interested. @Jamiet  This is regarding the support request <redacted> where in you were not able to login into the windows azure management portal with live id. We are providing you with the summary, root cause analysis and information about permanent fix: Incident Title: You were unable to access Windows Azure Portal after Microsoft Account to Azure Active Directory account Migration. Service Impacted: Management Portal Incident Start Date and Time: 8/24/2012 4:30:00 PM Date and Time Service was Restored: 10/17/2012 12:00:00 AM Summary: Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th.   This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification.   While this migration was largely transparent to Windows Azure users, a small number of users whose sign-in names were part of a Windows Live Custom Domain were unable to login.   This incompatibility was not discovered during the Quality Assurance testing phase prior to the migration. Customer Impact: Customers whose sign-in names were part of a Windows Live Custom Domain were unable to sign-in the Management Portal after ~4:00 p.m. PST on August 24th, 2012.   We determined that the issue did impact at least 127 users in 98 of these Windows Live Custom Domains and had a maximum potential impact of 1,110 users in total. Root Cause: The root cause of the issue was an incompatibility in the AAD authentication service to handle logins from Microsoft accounts whose sign-in names were part of a Windows Live Custom Domains.  This issue was not discovered during the Quality Assurance testing phase prior to the migration from Microsoft Account (MSA) to AAD. Mitigations: The issue was mitigated for the majority of affected users by 8:20 a.m. PST on August 25th, 2012 by running some internal scripts to correct many known Windows Live Custom Domains.   The remaining affected domains fell into two categories: Windows Live Custom Domains that were not corrected by 8/25/2012. An additional 48 Windows Live Custom Domains were fixed in the weeks following the incident within 2 business days after the AAD team received an escalation from product support regarding those accounts. Windows Live Custom domains that were also provisioned in Office365. Some of the affected Windows Live Custom Domains had already been provisioned in AAD because their owners signed up for Office365 which is a service that also uses AAD.   In these cases the Azure customers had to work around the issue by renaming their Microsoft Account or using a different Microsoft Account to administer their Azure subscription. Permanent Fix: The Azure Active Directory team permanently fixed the issue for all customers on 10/17/2012 in an upgraded release of the AAD service.

  Read the article

• Windows Phone 8 Launch Event Summary

  - by Tim Murphy

  Today was the official coming out party for Windows Phone 8.  Below is a summary of the launch event.  There is a lot here to stay with me. They started with a commercial staring Joe Belfiore show how his Windows Phone 8 was personal too him which highlights something I think Microsoft has done well over the last couple of event: spotlight how Windows Phone is a different experience from other smartphones.  Joe actually called iPhone and Android “tired old metaphors" and explained that the idea around Windows Phone was to “reinvent the smartphone around you” as “the most personal smartphone operating system”.  The is the message that they need to drive home in their adds. The only real technical aspect we found out was that they have optimized the operating system around the dual core Qualcomm Snapdragon chip set.  It seems like all of the other hardware goodies had already been announced.  The remainder of the event was centered around new features of the OS and app announcements. So what are we getting?  The integrated features included lock screen live tile, Data Sense, Rooms and Kids corner.  There wasn’t a lot of information about it, but Joe also talked about apps not just having live tiles, but being live apps that could integrate with wallet and the hub. The lock screen will now be able to be personalized with live tile data or even a photo slide show.  This gives the lock screen an even better ability to give you the information you want to know before you even unlock the phone. The Kids Corner allows you as a parent to setup an area on your phone that you kids can go into an use it without disturbing your apps.  They can play games or use apps that you have designated and will only see those apps.  It even has a special lock screen gesture just for the kids corner. Rooms allow you to organize your phone around the groups of people in your life.  You get a shared calendar, a room wall as well as shared notes beyond just being able to send messages to a group.  You can also invite people not on the Windows Phone platform to access an online version of the room. Data Sense is a new feature that gives you better control and understanding of your data plan usage.  You can see which applications are using data and it can automatically adjust they way your phone behaves as you get close to your data limit. Add to these features the fact that the entire Windows ecosystem is integrated with SkyDrive and you have an available anywhere experience that is unequaled by any other platform.  Your document, photos and music are available on your Windows Phone, Window 8 device and Xbox.  SkyDrive also doesn’t limit how long you can keep files like the competing cloud platforms and give more free storage. It was interesting the way they made the launch event more personal.  First Joe brought out his own kids to demo the Kids Corner.  They followed this up by bringing out Jessica Alba to discuss her experience on the Windows Phone 8.  They need to keep putting a face on the product instead of just showing features as a cold list. Then we get to apps.  We knew that the new Skype was coming, but we found out that it was created in such a way that it can receive calls without running consistently in the background which would eat up battery.  This announcement was follow by the coming Facebook app that is optimized for Windows Phone 8.  As a matter of fact they indicated that just after launch the marketplace would have 46 out of the top 50 apps used by all smartphone platforms.  In a rational world this tide with over 120,000 apps currently in the marketplace there should be no more argument about the Windows Phone ecosystem. For those of us who develop for Windows Phone and weren’t on the early adoption program will finally get access to the SDK tomorrow after an announcement at Build (more waiting).  Perhaps we will get a few new features then. In the end I wouldn’t say there were any huge surprises, but I am really excited about getting my hands on the devices next month and starting to develop.  Stay tuned. del.icio.us Tags: Windows Phone,Windows Phone 8,Winodws Phone 8 Launch,Joe Belfiore,Jessica Alba

  Read the article

• 2012&ndash;The End Of The World Review

  - by Tim Murphy

  The end of the world must be coming.  Not because the Mayan calendar says so, but because Microsoft is innovating more than Apple.  It has been a crazy year, with pundits declaring not that the end of the world is coming, but that the end of Microsoft is coming.  Let’s take a look at what 2012 has brought us. The beginning of year is a blur.  I managed to get to TechEd in June which was the first time that I got to take a deep dive into Windows 8 and many other things that had been announced in 2011.  The promise I saw in these products was really encouraging.  The thought of being able to run Windows 8 from a thumb drive or have Hyper-V native to the OS told me that at least for developers good things were coming. I finally got my feet wet with Windows 8 with the developer preview just prior to the RTM.  While the initial experience was a bit of a culture shock I quickly grew to love it.  The media still seems to hold little love for the “reimagined” platform, but I think that once people spend some time with it they will enjoy the experience and what the FUD mongers say will fade into the background.  With the launch of the OS we finally got a look at the Surface.  I think this is a bold entry into the tablet market.  While I wish it was a little more affordable I am already starting to see them in the wild being used by non-techies. I was waiting for Windows Phone 8 at least as much as Windows 8, probably more.  The new hardware, better marketing and new OS features I think are going to finally push us to the point of having a real presence in the smartphone market.  I am seeing a number of iPhone users picking up a Nokia Lumia 920 and getting rid of their brand new iPhone 5.  The only real debacle that I saw around the launch was when they held back the SDK from general developers. Shortly after the launch events came Build 2012.  I was extremely disappointed that I didn’t make it to this year’s Build.  Even if they weren’t handing out Surface and Lumia devices I think the atmosphere and content were something that really needed to be experience in person.  Hopefully there will be a Build next year and it’s schedule will be announced soon.  As you would expect Windows 8 and Windows Phone 8 development were the mainstay of the conference, but improvements in Azure also played a key role.  This movement of services to the cloud will continue and we need to understand where it best fits into the solutions we build. Lower on the radar this year were Office 2013, SQL Server 2012, and Windows Server 2012.  Their glory stolen by the consumer OS and hardware announcements, these new releases are no less important.  Companies will see significant improvements in performance and capabilities if they upgrade.  At TechEd they had shown some of the new features of Windows Server 2012 around hardware integration and Hyper-V performance which absolutely blew me away.  It is our job to bring these important improvements to our company’s attention so that they can be leveraged. Personally, the consulting business in 2012 was the busiest it has been in a long time.  More companies were ready to attack new projects after several years of putting them on the back burner.  I also worked to bring back momentum to the Chicago Information Technology Architects Group.  Both the community and clients are excited about the new technologies that have come out in 2012 and now it is time to deliver. What does 2013 have in store.  I don’t see it be quite as exciting as 2012.  Microsoft will be releasing the Surface Pro in January and it seems that we will see more frequent OS update for Windows.  There are rumors that we may see a Surface phone in 2013.  It has also been announced that there will finally be a rework of the XBox next fall.  The new year will also be a time for us in the development community to take advantage of these new tools and devices.  After all, it is what we build on top of these platforms that will attract more consumers and corporations to using them. Just as I am 99.999% sure that the world is not going to end this year, I am also sure that Microsoft will move on and that most of this negative backlash from the media is actually fear and jealousy.  In the end I think we have a promising year ahead of us. del.icio.us Tags: Microsoft,Pundits,Mayans,Windows 8,Windows Phone 8,Surface

  Read the article

• With Its MySQL Database-as-a-Service CERN Empowers Scientists

  - by Bertrand Matthelié

  The European Organization for Nuclear Research (CERN) is one of the world’s largest and most respected centers for scientific research. Founded in 1954 and located near Geneva on the Franco-Swiss border, CERN was one of Europe’s first joint ventures. Today, it has 20 member states. The organization uses the world’s largest and most complex scientific instruments to study fundamental particles and the origin of the universe. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Challenges Better support the scientists associated with a CERN research program who selected MySQL as their database. Empower users, enabling them to be as self-reliant as possible. Minimize complexity and costs for the CERN IT department to support the growing number of MySQL deployments. Solution Delivered a MySQL Database-as-a-Service offering to the CERN employees and the scientists associated with the organization. Allowed researchers selecting MySQL for their project to get access to a database instance hosted by the CERN IT department, either from the start or once their application has become critical. Implemented the service using Oracle’s server virtualization software, Oracle VM, for increased flexibility and reduced costs. Empowered users with a self-service approach, providing them with tools to manage MySQL themselves while handling backups and other basic database administration tasks for them. Enabled scientists to rely on MySQL with increased reliability, security and manageability while reducing complexity and minimizing costs. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} "The Cloud model has allowed us to deliver a self-service platform to our MySQL users, empowering them while minimizing costs for CERN." Tony Cass, Database Services Group Leader, IT department, CERN.

  Read the article

• Data Source Connection Pool Sizing

  - by Steve Felts

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} One of the most time-consuming procedures of a database application is establishing a connection. The connection pooling of the data source can be used to minimize this overhead.  That argues for using the data source instead of accessing the database driver directly. Configuring the size of the pool in the data source is somewhere between an art and science – this article will try to move it closer to science.  From the beginning, WLS data source has had an initial capacity and a maximum capacity configuration values.  When the system starts up and when it shrinks, initial capacity is used.  The pool can grow to maximum capacity.  Customers found that they might want to set the initial capacity to 0 (more on that later) but didn’t want the pool to shrink to 0.  In WLS 10.3.6, we added minimum capacity to specify the lower limit to which a pool will shrink.  If minimum capacity is not set, it defaults to the initial capacity for upward compatibility.   We also did some work on the shrinking in release 10.3.4 to reduce thrashing; the algorithm that used to shrink to the maximum of the currently used connections or the initial capacity (basically the unused connections were all released) was changed to shrink by half of the unused connections. The simple approach to sizing the pool is to set the initial/minimum capacity to the maximum capacity.  Doing this creates all connections at startup, avoiding creating connections on demand and the pool is stable.  However, there are a number of reasons not to take this simple approach. When WLS is booted, the deployment of the data source includes synchronously creating the connections.  The more connections that are configured in initial capacity, the longer the boot time for WLS (there have been several projects for parallel boot in WLS but none that are available).  Related to creating a lot of connections at boot time is the problem of logon storms (the database gets too much work at one time).   WLS has a solution for that by setting the login delay seconds on the pool but that also increases the boot time. There are a number of cases where it is desirable to set the initial capacity to 0.  By doing that, the overhead of creating connections is deferred out of the boot and the database doesn’t need to be available.  An application may not want WLS to automatically connect to the database until it is actually needed, such as for some code/warm failover configurations. There are a number of cases where minimum capacity should be less than maximum capacity.  Connections are generally expensive to keep around.  They cause state to be kept on both the client and the server, and the state on the backend may be heavy (for example, a process).  Depending on the vendor, connection usage may cost money.  If work load is not constant, then database connections can be freed up by shrinking the pool when connections are not in use.  When using Active GridLink, connections can be created as needed according to runtime load balancing (RLB) percentages instead of by connection load balancing (CLB) during data source deployment. Shrinking is an effective technique for clearing the pool when connections are not in use.  In addition to the obvious reason that there times where the workload is lighter,  there are some configurations where the database and/or firewall conspire to make long-unused or too-old connections no longer viable.  There are also some data source features where the connection has state and cannot be used again unless the state matches the request.  Examples of this are identity based pooling where the connection has a particular owner and XA affinity where the connection is associated with a particular RAC node.  At this point, WLS does not re-purpose (discard/replace) connections and shrinking is a way to get rid of the unused existing connection and get a new one with the correct state when needed. So far, the discussion has focused on the relationship of initial, minimum, and maximum capacity.  Computing the maximum size requires some knowledge about the application and the current number of simultaneously active users, web sessions, batch programs, or whatever access patterns are common.  The applications should be written to only reserve and close connections as needed but multiple statements, if needed, should be done in one reservation (don’t get/close more often than necessary).  This means that the size of the pool is likely to be significantly smaller then the number of users.   If possible, you can pick a size and see how it performs under simulated or real load.  There is a high-water mark statistic (ActiveConnectionsHighCount) that tracks the maximum connections concurrently used.  In general, you want the size to be big enough so that you never run out of connections but no bigger.   It will need to deal with spikes in usage, which is where shrinking after the spike is important.  Of course, the database capacity also has a big influence on the decision since it’s important not to overload the database machine.  Planning also needs to happen if you are running in a Multi-Data Source or Active GridLink configuration and expect that the remaining nodes will take over the connections when one of the nodes in the cluster goes down.  For XA affinity, additional headroom is also recommended.  In summary, setting initial and maximum capacity to be the same may be simple but there are many other factors that may be important in making the decision about sizing.

  Read the article

• Is software support an option for your career?

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 If you have a technical background, why should you choose a career in support? We have invited Serban to answer these questions and to give us an overview of one of the biggest technical teams in Oracle Romania. He’s been with Oracle for 7 years leading the local PeopleSoft Financials & Supply Chain Support team. Back in 2013 Serban started building a new support team in Romania – Fusion HCM. His current focus is building a strong support team for Fusion HCM, latest solution for Business HR Professionals from Oracle. The solution is offered both on Premise (customer site installation) but more important as a Cloud offering – SaaS.  So, why should a technical person choose Software Support over other technical areas?  “I think it is mainly because of the high level of technical skills required to provide the best technical solutions to our customers. Oracle Software Support covers complex solutions going from Database or Middleware to a vast area of business applications (basically covering any needs that a large enterprise may have). Working with such software requires very strong skills both technical and functional for the different areas, going from Finance, Supply Chain Management, Manufacturing, Sales to other very specific business processes. Our customers are large enterprises that already have a support layer inside their organization and therefore the Oracle Technical Support Engineers are working with highly specialized staff (DBA’s, System/Application Admins, Implementation Consultants). This is a very important aspect for our engineers because they need to be highly skilled to match our customer’s specialist’s expectations”.  What’s the career path in your team? “Technical Analysts joining our teams have a clear growth path. The main focus is to become a master of the product they will support. I think one need 1 or 2 years to reach a good level of understanding the product and delivering optimal solutions because of the complexity of our products. At a later stage, engineers can choose their professional development areas based on the business needs and preferences and then further grow towards as technical expert or a management role. We have analysts that have more than 15 years of technical expertise and they still learn and grow in technical area. Important fact is, due to the expansion of the Romanian Software support center, there are various management opportunities. So, if you want to leverage your experience and if you want to have people management responsibilities Oracle Software Support is the place to be!”  Our last question to Serban was about the benefits of being part of Oracle Software Support. Here is what he said: “We believe that Oracle delivers “State of the art” Support level to our customers. This is not possible without high investment in our staff. We commit from the start to support any technical analyst that joins us (being junior or very senior) with any training needs they have for their job. We have various technical trainings as well as soft-skills trainings required for a customer facing professional to be successful in his role. Last but not least, we’re aiming to make Oracle Romania SW Support a global center of excellence which means we’re investing a lot in our employees.”  If you’re looking for a job where you can combine your strong technical skills with customer interaction Oracle Software Support is the place to be! Send us your CV at [email protected]. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

  Read the article

< Previous Page | 199 200 201 202 203 204 205 206 207 208 209 210  | Next Page >