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• Walking to the North Pole to raise money to protect children from cruelty.

  - by jessica.ebbelaar

  Hi, my name is Luca. I joined Oracle in 2005 and I am currently working as a Dell EMEA Channel Manager UK, Ireland and Iberia and I am responsible for the Oracle Dell relationship for the above 3 countries. On the 31st of March 2011 I will set out to complete the ultimate challenge. I will walk and ski across the frozen Arctic to the Top of The World: the GEOGRAPHIC North Pole. While dragging all my supplies over 60 Nautical miles of moving sea ice, in temperatures as low as minus 30 degrees Celsius. I will spend 8 to 10 days preparing, working, living and travelling to the North Pole to 90 degree north. In November I spent a full week of training for this trip.( watch my video). This gave me the opportunity to meet the rest of the team, testing all the gear and carrying an 18inch tyre around the country side for 8 hours per day. I am honored to embark this challenging journey to support the National Society for the Prevention of Cruelty to Children (NSPCC). The NSPCC helped more than 750,000 young people to speak out for the first time about abuse they had suffered. I am a firm believer that in order to build a stronger, healthier and wiser society we need to support and help future generations from the beginning of their life journey. This is why cruelty to children must stop. FULL STOP.   Through Virgin Money Giving, you can sponsor me and donations will be quickly processed and passed to NSPCC. Virgin Money Giving is a non-profit organization and will claim gift aid on a charity's behalf where the donor is eligible for this. If you are a UK tax payer please don't forget to select Gift Aid. Gift Aid is great because it means charities get extra money added to their donations at no extra cost to the donor. For every £1 donated, the charity currently receives £1.28 when you add Gift Aid. Anyone who would like to find out more can visit my Facebook page ‘Luca North Pole charity fundraising trip’ I really appreciate all your support and thank you for supporting the NSPCC. Tags van Technorati: Channel Manager,challenge,Arctic,North Pole,NSPCC,cruelty to children,Luca North Pole charity fundraising trip. If fou have any questions related to this article contact [email protected].

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• Manage Your Favorite Social Accounts in Chrome and Iron with Seesmic

  - by Asian Angel

  Are you looking for a way to manage your Twitter, Facebook, Google Buzz, LinkedIn, and Foursquare accounts all in one place? Using the Seesmic Web App for Chrome and Iron you can access your favorite accounts and manage them in a single, simple-to-use interface. A feature that we loved from the start was the ability to access Twitter without creating a special Seesmic account. And in these days of multiple accounts who needs another one to complicate things up? All that you need to do is to sign in with your user name/e-mail along with your password. You do have to authorize access for Seesmic to connect with your account but the whole process (login & authorization) is handled in a single window instance. Now on to a quick look at some of the UI features… The sidebar allows you to add additional columns to the main interface, set your favorite location for Trends, and tie in additional social services as desired. You can also access additional options and controls in the upper right corner. When you are ready to start tweeting click in the blank at the top and enter your text, etc. in the convenient drop-down window that appears. Another nice perk is the ability to switch to a black and grey theme if the white is too bright for your needs. The Seesmic web app provides a simple-to-use, highly efficient way to manage your Twitter account and other favorite social services in a single tab interface. Seesmic [Chrome Web Store] Latest Features How-To Geek ETC Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) Manage Your Favorite Social Accounts in Chrome and Iron with Seesmic E.T. II – Extinction [Fake Movie Sequel Video] Remastered King’s Quest Games Offer Classic Gaming on Modern Machines Compare Your Internet Cost and Speed to Global Averages [Infographic] Orbital Battle for Terra Wallpaper WizMouse Enables Mouse Over Scrolling on Any Window

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• A Technique for Performing Cross-host Upgrades to FMW 11gR1

  - by reza.shafii

  The main tool used for the upgrade of iAS 10g mid-tier (data not stored in 10g meta-data repository schemas) environments to Fusion Middleware (FMW) 11gR1 is the FMW Upgrade Assistant (UA). This tool performs what we call an out-of-place upgrade which in a nut-shell means the following: Upgrade is performed by pointing the UA to a 10g source topology as well as an 11g destination topology. The destination topology must be created, using the standard FMW 11g installation and configuration process, prior to the execution of the UA. The UA carries over all of the required changes from the source environment to the destination. This approach has a number of advantages rooted in the fact that the source environment - which is presumably working well and serving its needs - is not disturbed during the upgrade process as the UA only performs read-only operations on it. The UA today can only perform such out-of-place upgrades when the source and destination topologies reside on the same machine. This can sometimes be an issue when the host on which the iAS 10g environment is installed is running at full capacity and installing new hardware for the purpose of the upgrade (in most cases what would be needed is extra memory) is completely infeasible. In such cases, upgrade across a different host is still possible by using the following technique: Backup your source environment and restore it on to a target machine. The backup and restore procedures for the iAS 10.1.2 components are described within this section of the release's Administration Guide. As described in the docs, the Oracle Application Server Backup and Recovery Tool provides capabilities for backing up the installation on one machine and restoring it on another which is exactly what you want to do for the purpose of cross host upgrade. Ensure that the restored environment on your target host is fully functional. Go through the upgrade steps on the target machine to perform the out-of-place upgrade using the UA. Although this process does add another big step to the overall upgrade process, it does make it possible to perform a cross-host upgrade to 11gR1 when necessary. The easiest approach would of course be to find a way of ensuring that the required hardware capacity for upgrade is available on the original 10g host. Using techniques such as scheduling the upgrade at low traffic times and/or temporarily stopping other processes running on the machine to clear up some memory might provide you the sufficient memory needed to perform the out-of-place upgrade and save you the need for using the backup/restore technique I have described in this post.

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• ASP.Net or WPF(C#)?

  - by Rachel

  Our team is divided on this and I wanted to get some third-party opinions. We are building an application and cannot decide if we want to use .Net WPF Desktop Application with a WCF server, or ASP.Net web app using jQuery. I thought I'd ask the question here, with some specs, and see what the pros/cons of using either side would be. I have my own favorite and feel I am biased. Ideally we want to build the initial release of the software as fast as we can, then slow down and take time to build in the additional features/components we want later on. Above all we want the software to be fast. Users go through records all day long and delays in loading records or refreshing screens kills their productivity. Application Details: I'm estimating around 100 different screens for initial version, with plans for a lot of additional screens being added on later after the initial release. We are looking to use two-way communication for reminder and event systems Currently has to support around 100 users, although we've been told to allow for growth up to 500 users We have multiple locations Items to consider (maybe not initially in some cases but in future releases): Room for additional components to be added after initial release (there are a lot of of these... perhaps work here than the initial application) Keyboard navigation Performance is a must Production Speed to initial version Low maintenance overhead Future support Softphone/Scanner integration Our Developers: We have 1 programmer who has been learning WPF the past few months and was the one who suggested we use WPF for this. We have a 2nd programmer who is familiar with ASP.Net and who may help with the project in the future, although he will not be working on it much up until the initial release since his time is spent maintaining our current software. There is me, who has worked with both and am comfortable in either We have an outside company doing the project management, and they are an ASP.Net company. We plan on hiring 1-2 others, however we need to know what direction we are going in first Environment: General users are on Windows 2003 server with Terminal Services. They connect using WYSE thin-clients over an RDP connection. Admin staff has their own PCs with XP or higher. Users are allowed to specify their own resolution although they are limited to using IE as the web browser. Other locations connects to our network over a MPLS connection Based on that, what would you choose and why? I am asking here instead of SO because I am looking for opinions and not answers

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• middle-click on Thunderbird icon in Unity Launcher gives window without titlebar or menubar

  - by Mike Kupfer

  I expect that this is a (low-priority) bug, but apport-bug strongly encouraged me to come here first, so here I am... What I did: I started Thunderbird and then minimized the window. I then middle-clicked on the Thunderbird icon in the Unity (3D) Launcher. I do not have any of the appmenu packages installed (not indicator-appmenu, nor any of the *-globalmenu or appmenu-* packages). What I expected: I would get the Thunderbird main window back at its original location, or possibly I'd get a Compose Mail window somewhere on the desktop. (This was something of an experiment, so I wasn't really sure what to expect.) What happens: The Thunderbird main window appears in the upper left corner of the display, displacing the Launcher. This was not its previous location. The window has no titlebar or menubar. The top panel says "Thunderbird Mail", but moving the mouse over that text does nothing (doesn't show the close/minimize/maximize controls). I can still bring up the Launcher and start applications. If I start Firefox and give it input focus, clicking on the Thunderbird window leaves the focus with Firefox. I can use the Switcher to give Thunderbird the input focus. (Both the Unity Switcher and the Static Application Switcher work. If I use the Static Application Switcher, I see Thunderbird's menubar in the top panel until I release Alt-tab.) I can kill Thunderbird from the Launcher. I can also use the Unity Switcher to minimize everything. If I then left-click on the Thunderbird icon in the Launcher, the Thunderbird main window reappears in the upper left. But this time it does not displace the Launcher, and it has the proper titlebar and menubar. This does not happen with Unity 2D. And I haven't seen it with any other app. I realize that because I've disabled the appmenu stuff, I'm not getting the full Unity experience, and there might be some rough edges. But this is a bug, yes?

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• Steps to deploying on Windows Azure

  - by Vincent Grondin

  Alright, these steps might be a little detailed and of few might not be necessary but still it's a pretty accurate road map to deploying on azure...     1)     Open you solution 2)      Rebuild ALL 3)      Right click on your Azure project and click "Publish" 4)      It should open a windows explorer window with your package to be uploaded (.cspkg ) and its associated configuration (.cscfg) to be uploaded too.  Keep it open, you'll need that path later on... 5)      It should also open a browser asking you to login to your passport account, please do so. 6)      After this you will be redirected to the Azure Portal where you will see your Azure Project Name below the « Projet Name » section.  Click on it. 7)      Then you should be redirected to a detailed view of your account on Azure where you will create a new service by clicking the hyperlink on the top right corner. 8)      Choose the right service type for you, most likely the "Hosted Service" type 9)      Choose a « Label » name and click « next » 10)   Choose a name for your service and validate that the name is available in the cloud by clicking the "Check Availability" button 11)   At the bottom of this same page, you can choose to create a group for your service, use no group or join an existing group.  Creating a group means that all applications that belong to the same group will see no cost to exchanging data between other applications of the same group.  Most of the time when you create a single application, creating a group is not necessary.  You should choose a region that's close to your own region. 12)   On the next window, you should see a "Production" environment and a "Staging" environment.  Beware because "Staging" and "Production" are two different environments in the cloud and applications in "Staging" even when not runing do continue to rack in charges...  Choose an environment and click "Deploy". 13)   In the following window, browse to the path where your cspkg resides and then do the same thing with your cscfg file.  Choose a name for your Label,  and click "Deploy"... 14)   From now on, the clock is ticking and unless you have free Azure hours, your credit card is being billed… 15)   Click on the « Run » button to start your application 16)   Be patient.... be very patient… 17)   Once your application has finished starting, you should see a GREEN circle on the left side of the screen indicating that your application is READY.  Click the URL to test your application and remember that if your application is a service, you have to hit the "svc" class behind the link you see there.  Something in the likes of http://testvince2.cloudapp.net/service1.svc  (this is a fictional link) 18)   Hopefully your application will show up or in the case of a service, you will see your service's wsdl meaning that everything is working fine. Happy cloud computing all!

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• SBUG Session: The Enterprise Cache

  - by EltonStoneman

  [Source: http://geekswithblogs.net/EltonStoneman] I did a session on "The Enterprise Cache" at the UK SOA/BPM User Group yesterday which generated some useful discussion. The proposal was for a dedicated caching layer which all app servers and service providers can hook into, sharing resources and common data. The architecture might end up like this: I'll update this post with a link to the slide deck once it's available. The next session will have Udi Dahan walking through nServiceBus, register on EventBrite if you want to come along. Synopsis Looked at the benefits and drawbacks of app-centric isolated caches, compared to an enterprise-wide shared cache running on dedicated nodes; Suggested issues and risks around caching including staleness of data, resource usage, performance and testing; Walked through a generic service cache implemented as a WCF behaviour – suitable for IIS- or BizTalk-hosted services - which I'll be releasing on CodePlex shortly; Listed common options for cache providers and their offerings. Discussion Cache usage. Different value propositions for utilising the cache: improved performance, isolation from underlying systems (e.g. service output caching can have a TTL large enough to cover downtime), reduced resource impact – CPU, memory, SQL and cost (e.g. caching results of paid-for services). Dedicated cache nodes. Preferred over in-host caching provided latency is acceptable. Depending on cache provider, can offer easy scalability and global replication so cache clients always use local nodes. Restriction of AppFabric Caching to Windows Server 2008 not viewed as a concern. Security. Limited security model in most cache providers. Options for securing cache content suggested as custom implementations. Obfuscating keys and serialized values may mean additional security is not needed. Depending on security requirements and architecture, can ensure cache servers only accessible to cache clients via IPsec. Staleness. Generally thought to be an overrated problem. Thinking in line with eventual consistency, that serving up stale data may not be a significant issue. Good technical arguments support this, although I suspect business users will be harder to persuade. Providers. Positive feedback for AppFabric Caching – speed, configurability and richness of the distributed model making it a good enterprise choice. .NET port of memcached well thought of for performance but lack of replication makes it less suitable for these shared scenarios. Replicated fork – repcached – untried and less active than memcached. NCache also well thought of, but Express version too limited for enterprise scenarios, and commercial versions look costly compared to AppFabric.

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• ArchBeat Link-o-Rama for 2012-03-20

  - by Bob Rhubart

  SOA! SOA! SOA!; OSB 11g Recipes and Author Interviews www.oracle.com Featured this week on the OTN Architect Homepage, along with the latest articles, white papers, blogs, events, and other resources for software architects. OTN Virtual Developer Day - Java - APAC Tuesday March 27th, 2012. 9:30 am to 2:00pm IST / 12:00pm to 4.30pm SGT / 3.00pm - 7.30pm AEDT Oracle Virtualization Newsletter - March Edition www.oracle.com News, white papers, webcasts, events, blogs, and more -- all focused on Oracle Virtualization products. 7 Signs an Enterprise is getting the post-PC thing | Ron Tolido www.capgemini.com Capgemini's Ron Tolido shares "indicators for enterprises that actually understand the power of mobility and the post-PC era." Gartner: Personal Cloud Will Replace the Personal Computer as the Center of Users' Digital Lives www.gartner.com The change, says Gartner, "will require enterprises to fundamentally rethink how they deliver applications and services to users." Northeast Ohio Oracle Users Group 2 Day Seminar - May 14-15 - Cleveland, OH www.neooug.org More than 20 sessions over 4 tracks, featuring 18 speakers, including Oracle ACE Director Cary Millsap, Oracle ACE Director Rich Niemiec, and Oracle ACE Stewart Brand. Register before April 15 and save. Oracle Hardware Systems: The Extreme Performance Tour - Dates and Locations Worldwide www.oracle.com Get the inside track on Oracle's hardware strategy and product roadmap from the people who know Oracle hardware best. And be sure to meet our global experts in the Extreme Performance exhibition area. Click the link for dates and locations worldwide. Oracle's ZFS Storage Appliance Simulator | Steen Schmidt blogs.oracle.com Take a test drive. Oracle Access Manager 11g - useful links | Dmitry Nefedkin blogs.oracle.com Dmitry Nefedkin shares a list of links to useful resources for those interested in Oracle Access Manager 11g. Oracle Linux Online Forum - March 27 event.on24.com Date: Tuesday, March 27, 2012 Time: 9:30 AM PT / 12:30 PM ET Leading Innovations in Enterprise Linux hosted by Oracle Executives Edward Screven and Wim Coekaerts. Customer Presentation: How Oracle Helps Reduce Cost and Improve Performance of Database Applications at Progressive Insurance Speaker: John Dome What's New in Oracle Linux Speakers: Waseem Daher, Chris Mason, Elena Zannoni, Lenz Grimmer Get More Value from your Linux Vendor Speakers: Sergio Leunissen, Chris Mason, Monica Kumar Thought for the Day "I have yet to see any problem, however complicated, which, when looked at in the right way, did not become still more complicated." —Poul Anderson

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• Is there a better term than "smoothness" or "granularity" to describe this language feature?

  - by Chris Stevens

  One of the best things about programming is the abundance of different languages. There are general purpose languages like C++ and Java, as well as little languages like XSLT and AWK. When comparing languages, people often use things like speed, power, expressiveness, and portability as the important distinguishing features. There is one characteristic of languages I consider to be important that, so far, I haven't heard [or been able to come up with] a good term for: how well a language scales from writing tiny programs to writing huge programs. Some languages make it easy and painless to write programs that only require a few lines of code, e.g. task automation. But those languages often don't have enough power to solve large problems, e.g. GUI programming. Conversely, languages that are powerful enough for big problems often require far too much overhead for small problems. This characteristic is important because problems that look small at first frequently grow in scope in unexpected ways. If a programmer chooses a language appropriate only for small tasks, scope changes can require rewriting code from scratch in a new language. And if the programmer chooses a language with lots of overhead and friction to solve a problem that stays small, it will be harder for other people to use and understand than necessary. Rewriting code that works fine is the single most wasteful thing a programmer can do with their time, but using a bazooka to kill a mosquito instead of a flyswatter isn't good either. Here are some of the ways this characteristic presents itself. Can be used interactively - there is some environment where programmers can enter commands one by one Requires no more than one file - neither project files nor makefiles are required for running in batch mode Can easily split code across multiple files - files can refeence each other, or there is some support for modules Has good support for data structures - supports structures like arrays, lists, and especially classes Supports a wide variety of features - features like networking, serialization, XML, and database connectivity are supported by standard libraries Here's my take on how C#, Python, and shell scripting measure up. Python scores highest. Feature C# Python shell scripting --------------- --------- --------- --------------- Interactive poor strong strong One file poor strong strong Multiple files strong strong moderate Data structures strong strong poor Features strong strong strong Is there a term that captures this idea? If not, what term should I use? Here are some candidates. Scalability - already used to decribe language performance, so it's not a good idea to overload it in the context of language syntax Granularity - expresses the idea of being good just for big tasks versus being good for big and small tasks, but doesn't express anything about data structures Smoothness - expresses the idea of low friction, but doesn't express anything about strength of data structures or features Note: Some of these properties are more correctly described as belonging to a compiler or IDE than the language itself. Please consider these tools collectively as the language environment. My question is about how easy or difficult languages are to use, which depends on the environment as well as the language.

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• Grub2 -- Dualboot Ubuntu LTS 12.04 and Windows 7 -- Detects two Windows 7 (loader) entries

  - by DarkIron112

  this is the first question I have ever asked the Ubuntu Community. :D I'm fairly new to Ubuntu, but I understand the basics and know how to navigate the Terminal. I also know how to ask for/research my problems before asking for/ help. I have scoured the internet high and low and learned much of how Grub2 works. But nothing has helped me to solve my problem. My problem is this: I have a computer that has three hard drives. It previously had Windows XP, but I upgraded to Windows 7. I also installed Ubuntu 12.04 LTS (Precise Pangolin). During my installation of Windows 7, there was a failure and I had to restart the installation. Afterwards, I installed Ubuntu. After some trouble removing all traces of the XP OS (Ubuntu auto-detected it, but not Windows 7) I got the two OSes working flawlessly. Or, almost. When booting up, Grub2 used to display Ubuntu, Ubuntu Recovery Mode, Other Versions of Linux, memtest, followed by "Windows 7 (loader) on /dev/sda1" and "Windows 7 (loader) on /dev/sdb1". I eventually removed Recovery Mode, Other Versions, and Memtest. Now, when I run: sudo update-grub I get this print-out: Generating grub.cfg ... Found linux image: /boot/vmlinuz-3.2.0-26-generic Found initrd image: /boot/initrd.img-3.2.0-26-generic Found Windows 7 (loader) on /dev/sda1 Found Windows 7 (loader) on /dev/sdb1 I would like to remove "Windows 7 (loader) on /dev/sda1", as it is a broken entry that shouldn't exist, and must have been installed during my first Windows 7 attempt. I cannot find a Windows 7 entry in /etc/grub.d... And I don't know where to look. Here is a layout of my hard drives: /dev/sda1/ (1.82 TiB), NTFS ("Media") /dev/sdb1/ (100 Mib), NTFS ("System Reserved") /dev/sdb2/ (149 GiB), NTFS ("Windows 7") /dev/sdb3/ (149 GiB), Extended (" ") /dev/sdb4/ (145 GiB), ext4 (" ") /dev/sdb5/ (4 GiB), linux-swap (" ") /dev/sdc1/ (488.28 GiB), NTFS ("Downloads") /dev/sdc2/ (488.28 GiB), NTFS ("AltMedia") /dev/sdc3/ (886.45 GiB), NTFS ("Personal") unallocated (2.09 MiB), unallocated What I think has happened: Windows 7 installed first and badly. I installed it again. First, there was Windows XP to guide where the bootloader went to so it was put on /dev/sdb1/. But, the second time no such guide existed so the machine put another bootloader on /dev/sda1/. sda1, by the way, is the only partition on a 2TB drive. No boot record partition appears to exist according to gedit. I'm not sure where Grub2 is getting this information from. But, there it is. Is there anything somebody can do to help me? Or, is there any more information I should add? Thank you, community!

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• ath9k driver does not weak up

  - by shantanu

  I know this is common question but i found no suitable answer, so i am asking this again. I installed ubuntu 11.10. I found the bug for ath9k, so set first network boot from BIOS menu. That's worked. I have upgraded to 12.04 yesterday. Now ath9k is creating problem again. First network boot is still enable. ath9k works at start. But failed(connect again and again) after couple of minutes. dmesg show error that it can not weak up in 500us. So i tried #compat-wireless-3.5.1-1. But result is same. I have also added #nohwcrypt=1 option in /etc/modeprob.d/ath9k.conf. Still no luck. I tried #rmmod and then modprobe sudo modprobe ath9k nohwcrypt=1 dmesg shows me error: [ 400.690086] ath9k: Driver unloaded [ 406.214329] ath9k 0000:06:00.0: enabling device (0000 -> 0002) [ 406.214348] ath9k 0000:06:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [ 406.214368] ath9k 0000:06:00.0: setting latency timer to 64 [ 406.428517] ath9k 0000:06:00.0: Failed to initialize device [ 406.428852] ath9k 0000:06:00.0: PCI INT A disabled [ 406.428887] ath9k: probe of 0000:06:00.0 failed with error -5 dmesg error when driver fail: 355.023521] ath: Chip reset failed [ 355.023524] ath: Unable to reset channel, reset status -22 [ 355.023556] ath: Unable to set channel [ 355.088569] ath: Failed to stop TX DMA, queues=0x10f! [ 355.122708] ath: DMA failed to stop in 10 ms AR_CR=0xffffffff AR_DIAG_SW=0xffffffff DMADBG_7=0xffffffff [ 355.122714] ath: Could not stop RX, we could be confusing the DMA engine when we start RX up [ 355.263962] ath: Chip reset failed [ 355.263966] ath: Unable to reset channel (2437 MHz), reset status -22 [ 358.996063] ath: Failed to wakeup in 500us [ 364.004182] ath: Failed to wakeup in 500us I can not install fresh ubuntu because i have lots of application installed. System : Acer Aspire 4250 AMD dual core 1.6GHZ Atheros Communications Inc. AR9485 Wireless Network Adapter (rev 01) EDITED Now i am in serious problem. No wifi device is not showing in ifconfig or lshw commands. Only ether-net interface shows. I tried (FN + WIFI) several times to enable the device but nothing helps. Now I have installed fresh ubuntu 12.04. Please help lshw -c network: *-network description: Ethernet interface product: 82566DC Gigabit Network Connection vendor: Intel Corporation physical id: 19 bus info: pci@0000:00:19.0 logical name: eth0 version: 02 serial: 00:19:d1:7a:8e:f9 size: 100Mbit/s capacity: 1Gbit/s width: 32 bits clock: 33MHz capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=2.0.0-k duplex=full firmware=1.1-0 ip=192.168.1.114 latency=0 link=yes multicast=yes port=twisted pair speed=100Mbit/s resources: irq:45 memory:90300000-9031ffff memory:90324000-90324fff ioport:20c0(size=32) rfkill command does not show anything but no error.

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• Windows Azure Learning Plan - Architecture

  - by BuckWoody

  This is one in a series of posts on a Windows Azure Learning Plan. You can find the main post here. This one deals with what an Architect needs to know about Windows Azure.   General Architectural Guidance Overview and general  information about Azure - what it is, how it works, and where you can learn more. Cloud Computing, A Crash Course for Architects (Video) http://www.msteched.com/2010/Europe/ARC202 Patterns and Practices for Cloud Development http://msdn.microsoft.com/en-us/library/ff898430.aspx Design Patterns, Anti-Patterns and Windows Azure http://blogs.msdn.com/b/ignitionshowcase/archive/2010/11/27/design-patterns-anti-patterns-and-windows-azure.aspx Application Patterns for the Cloud http://blogs.msdn.com/b/kashif/archive/2010/08/07/application-patterns-for-the-cloud.aspx Architecting Applications for High Scalability (Video) http://www.msteched.com/2010/Europe/ARC309 David Aiken on Azure Architecture Patterns (Video) http://blogs.msdn.com/b/architectsrule/archive/2010/09/09/arcast-tv-david-aiken-on-azure-architecture-patterns.aspx Cloud Application Architecture Patterns (Video) http://blogs.msdn.com/b/bobfamiliar/archive/2010/10/19/cloud-application-architecture-patterns-by-david-platt.aspx 10 Things Every Architect Needs to Know about Windows Azure http://geekswithblogs.net/iupdateable/archive/2010/10/20/slides-and-links-for-windows-azure-platform-session-at-software.aspx Key Differences Between Public and Private Clouds http://blogs.msdn.com/b/kadriu/archive/2010/10/24/key-differences-between-public-and-private-clouds.aspx Microsoft Application Platform at a Glance http://blogs.msdn.com/b/jmeier/archive/2010/10/30/microsoft-application-platform-at-a-glance.aspx Windows Azure is not just about Roles http://vikassahni.wordpress.com/2010/11/17/windows-azure-is-not-just-about-roles/ Example Application for Windows Azure http://msdn.microsoft.com/en-us/library/ff966482.aspx Implementation Guidance Practical applications for the architect to consider 5 Enterprise steps for adopting a Platform as a Service http://blogs.msdn.com/b/davidmcg/archive/2010/12/02/5-enterprise-steps-for-adopting-a-platform-as-a-service.aspx?wa=wsignin1.0 Performance-Based Scaling in Windows Azure http://msdn.microsoft.com/en-us/magazine/gg232759.aspx Windows Azure Guidance for the Development Process http://blogs.msdn.com/b/eugeniop/archive/2010/04/01/windows-azure-guidance-development-process.aspx Microsoft Developer Guidance Maps http://blogs.msdn.com/b/jmeier/archive/2010/10/04/developer-guidance-ia-at-a-glance.aspx How to Build a Hybrid On-Premise/In Cloud Application http://blogs.msdn.com/b/ignitionshowcase/archive/2010/11/09/how-to-build-a-hybrid-on-premise-in-cloud-application.aspx A Common Scenario of Multi-instances in Windows Azure http://blogs.msdn.com/b/windows-azure-support/archive/2010/11/03/a-common-scenario-of-multi_2d00_instances-in-windows-azure-.aspx Slides and Links for Windows Azure Platform Best Practices http://geekswithblogs.net/iupdateable/archive/2010/09/29/slides-and-links-for-windows-azure-platform-best-practices-for.aspx AppFabric Architecture and Deployment Topologies guide http://blogs.msdn.com/b/appfabriccat/archive/2010/09/10/appfabric-architecture-and-deployment-topologies-guide-now-available-via-microsoft-download-center.aspx Windows Azure Platform Appliance http://www.microsoft.com/windowsazure/appliance/ Integrating Cloud Technologies into Your Organization Interoperability with Open Source and other applications; business and cost decisions Interoperability Labs at Microsoft http://www.interoperabilitybridges.com/ Windows Azure Service Level Agreements http://www.microsoft.com/windowsazure/sla/

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• TechEd 2012: Day 3 &ndash; Morning TFS

  - by Tim Murphy

  My morning sessions for day three were dominated by Team Foundation Server.  This has been a hot topic for our clients lately, so this topic really stuck a chord. The speaker for the first session was from Boeing.  It was nice to hear how how a company mixes both agile and waterfall project management.   The approaches that he presented were very pragmatic.  For their needs reporting is the crucial part of their decision to use TFS.  This was interesting since this is probably the last aspect that most shops would think about. The challenge of getting users to adopt TFS was brought up by the audience.  As with the other discussion point he took a very level headed stance.  The approach he was prescribing was to eat the elephant a bite at a time instead of all at once.  If you try to convert you entire shop at once the culture shock will most likely kill the effort. Another key point he reminded us of is that you need to make sure that standards and compliance are taken into account when you setup TFS.  If you don’t implement a tool and processes around it that comply with the standards bodies that govern your business you are in for a world of hurt. Ultimately the reason they chose TFS was because it was the first tool that incorporated all the ALM features that they needed. Reduced licensing cost because of all the different tools they would need to buy to complete the same tasks.  They got to this point by doing an industry evaluation.  Although TFS came out on top he said that it still has a big gap is in the Java area.  Of course in this market there are vendors helping to close that gap. The second session was on how continuous feedback in agile is a new focus in VS2012.  The problems they intended to address included cycle time and average time to repair, root cause analysis. The speakers fired features at us as if they were firing a machine gun.  I will just say that I am looking forward to digging into the product after seeing this presentation.  Beyond that I will simply list some of the key features that caught my attention. Feature – Ability to link documents into tasks as artifacts Web access portal PowerPoint storyboards Exploratory testing Request feedback (allows users to record notes, screen shots and video/audio) See you after the second half. del.icio.us Tags: TechEd,TechEd 2012,TFS,Team Foundation Server

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• European e-government Action Plan all about interoperability

  - by trond-arne.undheim

  Yesterday, the European Commission released its European eGovernment Action Plan for 2011-2015. The plan includes measures on providing deeper user empowerment, enhancing the Internal Market, more efficiency and effectiveness of public administrations, and putting in place pre-conditions for developing e-government. The Good - Defines interoperability very clearly. Calls interoperability "a pre-condition for cross-border eGovernment services" (a very strong formulation) and says interoperability "is supported by open specifications". - Uses the terminology "open specifications" which, let's face it, is pretty close to "open standards" which is the term the rest of the world would use. - Confirms that Member States are fully committed to the political priorities of the Malmö Declaration (which was all about open standards) including the very strong action: by 2013: All Member States will have incorporated the political priorities of the Malmö Declaration in their national strategies. Such tight Action Plan integration between Commission and Member State priorities has seldom been attempted before, particularly not in a field where European legal competence is virtually non-existent. What we see now, is the subtle force of soft power rather than the rough force of regulation. In this case, it is the Member States who want Europe to take the lead. Very refreshing! Some quotes that show the commitment to interoperability and open specifications: "The emergence of innovative technologies such as "service-oriented architectures" (SOA), or "clouds" of services,  together with more open specifications which allow for greater sharing, re-use and interoperability reinforce the ability of ICT to play a key role in this quest for effficiency in the public sector." (p.4) "Interoperability is supported through open specifications" (p.13) 2.4.1. Open Specifications and Interoperability (p.13 has a whole section dedicated to this important topic. Open specifications and interoperability are nearly 100% interrelated): "Interoperability is the ability of systems and machines to exchange, process and correctly interpret information. It is more than just a technical challenge, as it also involves legal, organisational and semantic aspects of handling  data" (p.13) "standards and  open platforms offer opportunities for more cost-effective use of resources and delivery of services" (p.13). The Bad Shies away from defining open standards, or even open specifications, the EU's preferred term for the key enabler of interoperability. Verdict 90/100, a very respectable score.

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• MVC data binding

  - by user441521

  I'm using MVC but I've read that MVVM is sort of about data binding and having pure markup in your views that data bind back to the backend via the data-* attributes. I've looked at knockout but it looks pretty low level and I feel like I can make a library that does this and is much easier to use where basically you only need to call 1 javascript function that will data bind your entire page because of the data-* attributes you assign to html elements. The benefits of this (that I see) is that your view is 100% decoupled from your back-end so that a given view never has to be changed if your back-end changes (ie for asp.net people no more razor in your view that makes your view specific to MS). My question would be, I know there is knockout out there but are there any others that provide this data binding functionality for MVC type applications? I don't want to recreate something that may already exist but I want to make something "better" and easier to use than knockout. To give an example of what I mean here is all the code one would need to get data binding in my library. This isn't final but just showing the idea that all you have to do is call 1 javascript function and set some data-* attribute values and everything ties together. Is this worth seeing through? <script> $(function () { // this is all you have to call to make databinding for POST or GET to work DataBind(); }); </script> <form id="addCustomer" data-bind="Customer" data-controller="Home" data-action="CreateCustomer"> Name: <input type="text" data-bind="Name" data-bind-type="text" /> Birthday: <input type="text" data-bind="Birthday" data-bind-type="text" /> Address: <input type="text" data-bind="Address" data-bind-type="text" /> <input type="submit" value="Save" id="btnSave" /> </form> ================================================= // controller action [HttpPost] public string CreateCustomer(Customer customer) { if(customer.Name == "Rick") return "success"; return "failure"; } // model public class Customer { public string Name { get; set; } public DateTime Birthday { get; set; } public string Address { get; set; } }

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• links for 2010-04-22

  - by Bob Rhubart

  Barry N. Perkins: Unique Business Value vs. Unique IT "Some solutions may look good today, solving a budget challenge by reducing cost, or solving a specific tactical challenge, but result in highly complex environments, that may be difficult to manage and maintain and limit the future potential of your business. Put differently, some solutions might push today's challenge into the future, resulting in a more complex and expensive solution." -- Barry N. Perkins, VP Oracle Modernization & Oracle Integrated Solutions (tags: oracle otn enterprisearchitecture modernization) Paul Homchick: The Information Driven Value Chain - Part 2 Paul Homchick continues his series with a look "at the way investments have been made in enterprise software in an effort to create and manage value, and how systems are moving from a controlled-process approach design towards gathering and using dynamically using information." (tags: oracle otn enterprisearchitecture) @vambenepe: The battle of the Cloud Frameworks: Application Servers redux? "The battle of the Cloud Frameworks has started," says William Vambenepe, "and it will look a lot like the battle of the Application Servers which played out over the last decade and a half." (tags: oracle otn cloud frameworks appserver) @ORACLENERD: COLLABORATE: Day 4 Wrap Up Oraclenerd feesses up: "The day started out with the realization that I pulled off the best (COLLABORATE - self annointed) prank ever. Twitter was...all atwitter about the fact that Mark Rittman was Oracle's Person of the Year. Of course it wasn't true. If you look at the picture, you'll realize that he's wearing exactly the same clothes in the magazine cover as he is in real life." (tags: collaborate2010 oracleace) Oracle's Hal Stern at Cloud Expo: "We've Moved from 'What' to 'How'" | Cloud Computing Journal "Hal also spoke a bit about building 'a sustainable IT model.' By this, he said he didn't mean the various Green IT and similar efforts that 'are all about data center efficiency. I think the operational model is just as important. Many enterprises are managing a tremendous amount of complexity, and it's hard to make this sustainable.'" -- Cloud News Desk (tags: oracle cloud cloudexpo halstern) @ORACLENERD: COLLABORATE: The Beach Party "Then tiki statues somehow were incorporated into various dances" -- Oracle ACE Chet "oraclenerd" Justice (tags: 0racle otn oracleace collaborate2010 oaug ioug lasvegas) David Andrews: Collaborate Day Two "Collaborate 2010 has focused on helping attendees understand what is already available and how to make more effective use of it. This does not sound exciting but it is extremely valuable. Most customers use only a small fraction of the capability of the products they already own. Helping them understand all the additional things they could be doing without buying anything more is very valuable." -- David Andrews (tags: oracle oaug collaborate2010 ioug)

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• How do I get my blacked out ttys back?

  - by con-f-use

  Original Question: After I replaced my Ubuntu 10.10 with 11.04 all I get when I Strg+Alt+F1-6 into a tty is a black screen. Also when I boot there's a while of black screen after grub2 menu is displayed. Then until just before gnome starts it stays black. I have an Nvida Geforce Quadro FX 770M on my HP EliteBook 8530w. How do I get my ttys (aka 'virtual terminals') to work again? My effords in chronological order: So grub and gfx-payload seems to be the problem, I figured. I went along with this guide for higher tty resolution. Which led to the grub2 menu displaying in my native resolution rather than 800x600. The black screen problem remains. I googlehit some bugreports on other nvidia crads having that problem. I tried uninstalling the nvidia driver. No effect. Also tried different resolutions With an older version of the kernel it works. Though not perfectly. The ttys are usable, black screen between grub2 menu and gnome start remains. Not really a solution. Tried so much, that I lost track. Reinstalled grub2 and linux-image-2.6.38-8-generic. Then did this to my /etc/default/grub in accordance with the aforementioned guide (/etc/grub.d/00_header edited as well): GRUB_DEFAULT=0 GRUB_HIDDEN_TIMEOUT=0 #GRUB_HIDDEN_TIMEOUT_QUIET=true GRUB_TIMEOUT=3 GRUB_DISTRIBUTOR=`lsb_release -i -s 2> /dev/null || echo Debian` #GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" GRUB_CMDLINE_LINUX="" GRUB_GFXMODE=1680x1050x32 To my surprise I can now use my ttys in native resolution. Black screen between grub2 menu and gnome login screen is still there though. That is annoying since I also use an encrypted disk thus having to enter my passphrase in total dark... Still looking for a solution but urgency is low. Downloaded and installed a later version of nvidia driver. No difference to last edit. Tried GRUB_CMDLINE_LINUX="vga="-parameter. No effect. nomodeset has no effect. not even in combination with vga=... Tried echo FRAMEBUFFER=y > /etc/initramfs-tools/conf.d/splash no effect (see comment) On the verge of resignation... Bounty period soon to end.

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• Database design and performance impact

  - by Craige

  I have a database design issue that I'm not quite sure how to approach, nor if the benefits out weigh the costs. I'm hoping some P.SE members can give some feedback on my suggested design, as well as any similar experiences they may have came across. As it goes, I am building an application that has large reporting demands. Speed is an important issue, as there will be peak usages throughout the year. This application/database has a multiple-level, many-to-many relationship. eg object a object b object c object d object b has relationship to object a object c has relationship to object b, a object d has relationship to object c, b, a Theoretically, this could go on for unlimited levels, though logic dictates it could only go so far. My idea here, to speed up reporting, would be to create a syndicate table that acts as a global many-to-many join table. In this table (with the given example), one might see: +----------+-----------+---------+ | child_id | parent_id | type_id | +----------+-----------+---------+ | b | a | 1 | | c | b | 2 | | c | a | 3 | | d | c | 4 | | d | b | 5 | | d | a | 6 | +----------+-----------+---------+ Where a, b, c and d would translate to their respective ID's in their respective tables. So, for ease of reporting all of a which exist on object d, one could query SELECT * FROM `syndicates` ... JOINS TO child and parent tables ... WHERE parent_id=a and type_id=6; rather than having a query with a join to each level up the chain. The Problem This table grows exponentially, and in a given year, could easily grow past 20,000 records for one client. Given multiple clients over multiple years, this table will VERY quickly explode to millions of records and beyond. Now, the database will, in time, be partitioned across multiple servers, but I would like (as most would) to keep the number of servers as low as possible while still offering flexibility. Also writes and updates would be exponentially longer (though possibly not noticeable to the end user) as there would be multiple inserts/updates/scans on this table to keep it in sync. Am I going in the right direction here, or am I way off track. What would you do in a similar situation? This solution seems overly complex, but allows the greatest flexibility and fastest read-operations. Sidenote 1 - This structure allows me to add new levels to the tree easily. Sidenote 2 - The database querying for this database is done through an ORM framework.

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• Detecting if someone is in a room in your house and sending you an email.

  - by mbcrump

  Let me setup this scenario: You are selling your house. You have small children. (Possibly 2 rug rats or more) The real estate company calls and says they have a showing for your house between the hours of 3pm-6pm. You have to keep the children occupied. You realize this is the 5th time you have shown your house this week. What is a programmer to do?……Setup a webcam, find a motion detection software that has support to launch a program and of course, Visual Studio 2010. First, comes the tools Some sort of webcam, I chose the WinBook because a friend of mine loaned it to me. It is a basic USB2.0 camera that supports 640x480 without software.  Next up was find webcam software that supports launching a program. WebcamXP support this. VS 2010 Console Application. A cell phone that you can check your email. You may be asking, why write code to send the email when a lot of commercial software motion detection packages include that as base functionality. Well, first it cost money and second I don’t want the picture of the person as that probably invades privacy and as a future buyer, I don’t want someone recording me in their house. Now onto the show... First, the code part. We are going to create a VS2010 or whatever version you have installed and use the following code snippet. Code Snippet using System; using System.Net.Mail; using System.Net;     namespace MotionDetectionEmailer {     class Program     {         static void Main(string[] args)         {             try             {                 MailMessage m = new MailMessage                    ("[email protected]",                     "[email protected]",                     "Motion Detected at " + DateTime.Now,                     "Someone is in the downstairs basement.");                 SmtpClient client = new SmtpClient("smtp.charter.net");                 client.Credentials = new NetworkCredential("mbcrump", "NOTTELLINGYOU");                 client.Send(m);             }               catch (SmtpException ex)             {                 Console.WriteLine("Who cares?? " + ex.ToString());             }         }       } } Second, Download and install wecamxp and select the option to launch an external program and you are finished. Now, when you are at MCDonalds and can check your email on your phone, you will see when they entered the house and you can go back home without waiting the full 3 hours. --- NICE!

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• PASS 13 Dispatches: moving to the cloud

  - by Tony Davis

  PASS Summit 13, Day 1 keynote by Quentin Clarke and we're hearing about “redefiniing mission critical in the cloud”. With a move to the Windows Azure cloud comes the promise of capacity on demand, automatic HA, backups, patching and so on, as well as passing responsibility to MS for managing hardware, upgrades and so on. However, for many databases and applications the best route to the cloud is not necessarily obvious. For most, the path of least resistance is IaaS – SQL Server in a Azure VM. It removes the hardware burden but you still have to manage your databases and implementing HA for SQL Server is your responsibility. Also, scaling up comes at quite a cost – the biggest VM (8 CPU cores, 56 GB RAM, 16 1TB drives with 500 IOPS each) weighs in at over over $4500 per month. With PaaS, in the form of Windows SQL Database, you get a “3-copies replica set” so HA comes out-of the box, and removes the majority of the administration burden, but you are moving your database into a very different environment. For a start, it's a shared environment, with other customers using the same compute nodes in the cluster, and potentially even sharing the same database (multi-tenancy). Unless you pay for SQL DB Premium edition, the resources available for your workload will depends on how nicely others “play” in the shared environment. You'll potentially need to do a lot of tuning, and application rewriting to avoid throttling issues, optimising application-database communication to deal with increased latency between the two, and so on. You'll need aggressive application caching. You'll also need retry logic and to deal with (expected) node failure and the need to reconnect. In Tuesday's PASS Summit pre-con from the SQLCAT team, they spent a lot of time covering some of the telemetric techniques (collect into Azure storage the necessary monitoring data) to perform capacity planning, work out the hotspots and bottlenecks in your cloud applications. Tools like WAD (Windows Azure Diagnostics), performance counters SQL Database DMVs, and others, will be essential. Of course, to truly exploit the vast horizontal scaling that is available from the existence of thousands of compute nodes, you'll also need to need to consider how to “shard” your data so Azure can move it between nodes at will. Finding the right path to the Cloud isn't easy, but it's coming. I spoke to people one year ago who saw no real benefit in trying to move their infrastructure and databases to the cloud, but now at their company, it's the conversation that won't go away. Tony.  

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• Language Club

  - by Ben Griswold

  We started a language club at work this week.  Thus far, we have a collective interest in a number of languages: Python, Ruby, F#, Erlang, Objective-C, Scala, Clojure, Haskell and Go. There are more but these 9 received the most votes. During the first few meetings we are going to determine which language we should tackle first. To help make our selection, each member will provide a quick overview of their favored language by answering the following set of questions: Why are you interested in learning “your” language(s). (There’s lots of work, I’m an MS shill, It’s hip and  fun, etc) What type of language is it?  (OO, dynamic, functional, procedural, declarative, etc) What types of problems is your language best suited to solve?  (Algorithms over big data, rapid application development, modeling, merely academic, etc) Can you provide examples of where/how it is being used?  If it isn’t being used, why not?  (Erlang was invented at Ericsson to provide an extremely fault tolerant, concurrent system.) Quick history – Who created/sponsored the language?  When was it created?  Is it currently active? Does the language have hardware support (an attempt was made at one point to create processor instruction sets specific to Prolog), or can it run as an interpreted language inside another language (like Ruby in the JVM)? Are there facilities for programs written in this language to communicate with other languages?  How does this affect its utility? Does the language have a IDE tool support?  (Think Eclipse or Visual Studio) How well is the language supported in terms of books, community and documentation? What’s the number one things which differentiates the language from others?  (i.e. Why is it cool?) How is the language applicability to us as consultants?  What would the impact be of using the language in terms of cost, maintainability, personnel costs, etc.? What’s the number one things which differentiates the language from others?  (i.e. Why is it cool?) This should provide an decent introduction into nearly a dozen languages and give us enough context to decide which single language deserves our undivided attention for the weeks to come.  Stay tuned for the winner…

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• Before the Summit of 2012

  - by Ajarn Mark Caldwell

  Today, Monday, was the first day of the PASS Summit Preconference training events, but instead I spent the day at the free SQL in the City event put on by Red Gate. For me this was not a financial decision (pre-con sessions cost extra above the general Summit registration) but rather a matter of interest.  I had already included money for pre-cons in this year’s training budget, but none of them really stood out to me, so even if the Red-Gate event were not going on at the same time, I probably would not have gone to any pre-cons this year.  However, the topics being presented at the SQL in the City event were of great interest to me.  There promised to be good information on Continuous Integration and automated deployment of database changes, which lately has been a real hot topic at my work.  And indeed, Red-Gate announced the release of a new tool (still in Early Access Program…a.k.a. Beta) which is called the Deployment Manager.  Since we are in the middle of a TFS implementation project, it will be interesting to see how this plays out and compares to what we put together with the automated builds in TFS.  But, as I understand it, the primary focus of Deployment Manager is not to be the Build process (Red Gate uses JetBrains’ Team City for that in their shop) but rather to aid in the deployment of those build packages, as well as providing easy rollback and a good visualization of which versions of software are in which environments.  It looks promising and I’ve already downloaded the installer package to play with it later. Overall, I was quite impressed with the SQL in the City event.  Having heard many current and past members of the PASS Board of Directors describe the challenges of putting on a large conference, and the growing pains that the PASS Summit has gone through, I am even more impressed that the Red Gate event ran as smoothly as it did.  And it is quite impressive the amount of money that Red Gate must have spent given that this was a no-charge event to attend, they had a very nice hot lunch, and the after-event drinks celebration.  Well done, folks! Of course it was great to hear from a variety of speakers.  Today I listened to some folks from Red Gate like Grant Fritchey (blog | @GFritchey) and David Atkinson (Product Manager for SQL Source Control and now the Deployment Manager tool set); and also Brent Ozar (blog | @BrentO) and Buck Woody (blog | @BuckWoody).  By the way, if you have never seen either Brent or Buck speak, you really should.  Different styles, but both are very entertaining and educational at the same time.  I love Buck’s sense of humor (here’s a tip…don’t be late to Buck’s session or you’ll become part of the presentation) and I praise Brent’s slides.  Brent’s style very much reminds me of that espoused by Garr Reynolds on his Presentation Zen blog (and book) and I am impressed that he can make a technical presentation so engaging. It was a great day, a great way to kick off the week, and I am excited to get into the full Summit!

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• BigData and Customer Experience: Happy Together

  - by Isabel F. Peñuelas

  The two big buzzes of the year may lay closer than it appears. Both concepts intersect at various points: BigData and Return of Investment of Marketing Campaigns On a recent post Big Data Is The Future Of Marketing Jeff Dachis explains very clearly how “Big data analytics finally allows marketers to identify, measure, and manage what is positively impacting their Brand”. Regression analysis applied to big data volumes coming from social media will substitute the failed attempts to justify marketing investments on social media in terms of followers and likes, he continues, “the measurement models applied by marketers on TV Campaigns don´t work on social”, we need to study the data with fresh eyes and maybe then we will start understanding and measuring brand engagemet. Social CRM and BigData The real value of Social CRM start by analyzing mass of big data from social media in order of applying social intelligence techniques that allow us to classify new customer niches and communities and define appropriated strategies to contact potential customers. Gartner Says that the Market for Social CRM is on pace to surpass $1 Billion in Revenue by Year-End 2012 but in words of Zach Hofer-Shall, Analyst at Forrester Research “Social customer relationship management is hard” (The Social CRM Arms Race Heats ). To succeed brands need three things: Investing in new social tools, investing in consultancy and investing in infrastructure for massive data storage and analysis. Neither CeX or BigData are easy and cheap wins. But what are the customer benefits of such investments? Big Data and Brand Engagement Time is the most valuable asset of todays consumers: tired of information overload, exhausted by the terabytes of offering, anxious because of not having the same fast multichannel experience with their services’ marketers or preferred goods providers than the one they found on their social media. Yes, I know you have read this before- me too. But is real. The motto of the Customer Experience philosophy of providing a consistent experience through multiple touchpoints that makes the relationship customer/brand easier and valuable finds it basis on understanding customer/s preferences and context for which BigData analysis is another imperative. In summary, I believe that using BigData Analysis in combination with appropriated CeX strategies and technologies is a promising direction for achieving: efficiency and marketing cost-savings; growing the customer base; and increasing customer conversion and retention. In a world: The Direction of Future Marketing.

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• Book Review (Book 10) - The Information: A History, a Theory, a Flood

  - by BuckWoody

  This is a continuation of the books I challenged myself to read to help my career - one a month, for year. You can read my first book review here, and the entire list is here. The book I chose for March 2012 was: The Information: A History, a Theory, a Flood by James Gleick. I was traveling at the end of last month so I’m a bit late posting this review here. Why I chose this book: My personal belief about computing is this: All computing technology is simply re-arranging data. We take data in, we manipulate it, and we send it back out. That’s computing. I had heard from some folks about this book and it’s treatment of data. I heard that it dealt with the basics of data - and the semantics of data, information and so on. It also deals with the earliest forms of history of information, which fascinates me. It’s similar I was told, to GEB which a favorite book of mine as well, so that was a bonus. Some folks I talked to liked it, some didn’t - so I thought I would check it out. What I learned: I liked the book. It was longer than I thought - took quite a while to read, even though I tend to read quickly. This is the kind of book you take your time with. It does in fact deal with the earliest forms of human interaction and the basics of data. I learned, for instance, that the genesis of the binary communication system is based in the invention of telegraph (far-writing) codes, and that the earliest forms of communication were expensive. In fact, many ciphers were invented not to hide military secrets, but to compress information. A sort of early “lol-speak” to keep the cost of transmitting data low! I think the comparison with GEB is a bit over-reaching. GEB is far more specific, fanciful and so on. In fact, this book felt more like something fro Richard Dawkins, and tended to wander around the subject quite a bit. I imagine the author doing his research and writing each chapter as a book that followed on from the last one. This is what possibly bothered those who tended not to like it, I think. Towards the middle of the book, I think the author tended to be a bit too fragmented even for me. He began to delve into memes, biology and more - I think he might have been better off breaking that off into another work. The existentialism just seemed jarring. All in all, I liked the book. I recommend it to any technical professional, specifically ones involved with data technology in specific. And isn’t that all of us? :)

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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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