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• Introducing the New Face of Fusion Applications

  - by mvaughan

  By Misha Vaughan and Kathy Miedema, Oracle Applications User Experience At OpenWorld 2012, the Oracle Applications User Experience (UX) team unveiled the new face of Fusion Applications. You may have seen it in sessions presented by Chris Leone, Anthony Lye, Jeremy Ashley or others, or you may have gotten a look on the demogrounds. This screenshot shows the new Oracle Fusion Applications entry experience.Why are we delivering a new face for Fusion Applications? Because, says Ashley, the vice president of the Oracle Applications User Experience team, we want to provide a simple, modern, productive way for users to complete their top quick-entry tasks. The idea is to provide a clear, productive user experience that is backed by the full functionality of Fusion Applications. The first release of the new face of Fusion focuses on three types of users. It provides a fully functional gateway to Fusion Applications for: New and casual users who need quick access to self-service tasks Professional users who need fast access to quick-entry, high-volume tasks Users who are looking for a way to quickly brand their portal for employees The new face of Fusion allows users to move easily from navigation to action, Ashley said, and it has been designed for any device -- Mac, PC, iPad, Android, SmartBoard -- in the browser. The Oracle Fusion Applications Employee Directory. How did we build it? The new face of Fusion essentially is a custom shell, developed by the Apps UX team, and a set of page templates that embodies a simple design aesthetic. It’s repeatable, providing consistency across its pages, and requires little to zero training. More specifically, the new face of Fusion has been built on ADF. The Applications UX team created pages in JDeveloper using local tasks flows bound to existing view objects. Three new components were commissioned from ADF, and existing Fusion components were re-skinned to deliver a simple, modern user experience. It really is that simple – and to prove that point, we’ve been sharing our story around the new face of Fusion on several Oracle channels such as this one. Want to know more? Check the VoX blog for our favorite highlights from OpenWorld, which included demos of the new face of Fusion. And take a look at these posts from Ace Directors Debra Lilley, and Floyd Teter. Special mention to Floyd for the first screen shot credit. Also a nod to Wilfred vander Deijl for capturing the demo to share as part 1 and part 2. We will also be hitting upcoming user group conferences with our demos, and you can always reach out to one of our Fusion User Experience Advocates for a look.

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• links for 2011-02-10

  - by Bob Rhubart

  Manish Devgan: Extending WebCenter Spaces Using JDeveloper In addition to being able to customize WebCenter Spaces using the browser-based tools, you can now also customize and “extend” WebCenter Spaces in many ways in JDeveloper.  (tags: oracle enterprise2.0 webcenter jdeveloper) Oracle University: New Personalized Training Catalog "Searching for training classes just got easier with Oracle University's new Personalized Training Catalog. View upcoming course schedules for the topics that you select in your preferred locations. Browse courses when you need to or request your personalized catalog to be emailed to you." (tags: oracle oracleuniversity) René van Wijk: Hibernate and Coherence « Middleware Magic "A major justification for the claim that applications using an object/relational persistence layer are expected to outperform applications built using direct JDBC is the potential for caching." - René van Wijk (tags: oracle coherence middleware) Sten Vesterli on Fusion Applications: " It’s (almost) here!" Speaking of Fusion Applications, Oracle ACE Director Sten Vesterli says: "The usability revolution has finally caught up with enterprise applications; they will no longer be built based on the capabilities of the database, but on the needs of users." (tags: oracle otn oracleace fusionapplications) The Myth of Oracle Fusion | The ORACLE-BASE Blog "I can totally understand when people on the outside of our little goldfish bowl have a really bad and confused impression of anything containing the term “Fusion”, because it does have a very long and sordid history." Oracle ACE Director Tim Hall (tags: oracle otn oracleace fusionapplications) The Other Side of XBRL (Enterprise Performance Management Blog) With the United States SEC's mandate for XBRL filings entering its third year, and impacting over 7000 additional companies in 2011, there's a lot of buzz in the industry about how companies should address the new reporting requirements. (tags: oracle xbrl compliance) Database Vault integration available (The Shorten Spot) Anthony Shorten shares information on the Database Vault solution included in the Oracle Utilities Application Framework. (tags: oracle database) SOASuite 11.1.1.4 : Error Logging into BPM11g Composer? (Angelo Santagata's Blog) Angelo Santagata shares simple solutions to a few minor SOA Suite 11.1.1.4 issues. (tags: oracle soa soasuite bpm) Thierry Vergult: No electricity, but the application is up "Dakar is having more troubles then normal with electricity. Never thought that the SaaS model would be that useful when the light goes out. And the extra battery in the office dies, and the router goes down. But you still can access the application over your smartphone and finish your payroll run." (tags: oracle cloud saas)

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• A Facelift for Fusion

  - by Richard Lefebvre

  It's simple. It's modern. It was the buzz at OpenWorld in San Francisco. See what the UX team has been up to and what customers are going to love. At OpenWorld 2012, the Oracle Applications User Experience (UX) team unveiled the new face of Fusion Applications. You might have seen it in sessions presented by Chris Leone, Anthony Lye, Jeremy Ashley and others or you may have gotten a look on the demogrounds. Why are we delivering a new face for Fusion Applications? "Because," says Ashley, vice president of the Oracle Applications User Experience team, "we want to provide a simple, modern, productive way for users to complete their top quick-entry tasks. The idea is to provide a clear, productive user experience that is backed by the full functionality of Fusion Applications." The first release of the new face of Fusion focuses on three types of users. It provides a fully functional gateway to Fusion Applications for: ·         New and casual users who need quick access to self-service tasks ·         Professional users who need fast access to quick-entry, high-volume tasks ·         Users who are looking for a way to quickly brand their portal for employees The new face of Fusion allows users to move easily from navigation to action, Ashley said, and it has been designed for any device -- Mac, PC, iPad, Android, SmartBoard -- in the browser. How Did We Build It? The new face of Fusion essentially is a custom shell, developed by the Apps UX team, and a set of page templates that embodies a simple design aesthetic. It's repeatable, providing consistency across its pages, and the need for training is little to zero. More specifically, the new face of Fusion has been built on ADF. The Applications UX team created pages in JDeveloper using local tasks flows bound to existing view objects. Three new components were commissioned from ADF and existing Fusion components were re-skinned to deliver a simple, modern user experience. It really is that simple - and to prove that point, we've been sharing our new face of Fusion story on several Oracle channels such as this one. If you want to learn more, check OpenWorld presentation on the Fusion Learning Center.

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• Our Favorite Highlights from OpenWorld 2012

  - by Kathy.Miedema

  By Kathy Miedema and Misha Vaughan, Oracle Applications User Experience The Oracle Applications User Experience (UX) team’s activities around OpenWorld expand every year, but this year we certainly raised the bar.   Members of our team helped deliver three, separate, all-day training events in the week prior to OpenWorld. Our Fusion User Experience Advocates (FXA) and Applications UX Sales Ambassadors (SAMBA) have all-new material around the Oracle user experience to deliver at conferences in the coming year - Fusion Applications design patterns, mobile design patterns, and the new face of Fusion. We also delivered a hands-on workshop sharing user experience tools for our customers that is designed to answer this question: "If I have no UX staff, what do I do?" We also spent the weeks just before OpenWorld preparing to talk about the new face of Fusion Applications, a greatly simplified entry experience into Fusion Applications for self-service users, CRM users, and IT managers who want to change the look and feel quickly. Special thanks to Oracle ACE Director Floyd Teter for the first mention of our project.Jeremy Ashley, VP, Oracle Applications User Experience Customers may have seen one of the many OpenWorld session demos of the new face of Fusion, which will be available with Fusion Applications soon. It was shown in sessions by Oracle's Chris Leone, Anthony Lye, and our own Vice President, Jeremy Ashley, among others.   Leone reinforced the importance of user experience as one of three main design principles for Fusion Applications, emphasizing that Fusion was designed from the beginning to be intelligent, social, and mobile. User experience highlights of the new face of Fusion, he said, included the need for "zero training," and he called the experience "easy to use." He added that deploying it for HCM self-service would be effortless.  Customers take part in a usability lab tour during OpenWorld 2012. Customers also may have seen the new face of Fusion on the demogrounds or during one of our teams' chartered lab tours at the end of the week. We tested other new designs at our on-site lab in the Intercontinental Hotel, next to Moscone West. Applications User Experience team members show eye-tracking and mobile demos at OOW. We were also excited to kick off new branches of the Oracle Usability Advisory Board, which now has groups in Latin America and the Middle East, in addition to North America and EMEA.   And we were pleasantly surprised by the interest in one of our latest research projects, Oracle Voice, which is designed to enable faster data input for on-the-go users. We offer a big thank-you to the Nuance demopod for sharing the demo with OpenWorld attendees.  For more information on our program and products like the new face of Fusion, please comment below. 

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• Catch Oracle Today and Tomorrow at Forrester’s Customer Experience Forum 2012 East

  - by Christie Flanagan

  Continuing our coverage of the customer experience revolution this week, don’t miss a chance to catch up with Oracle at Forrester’s Customer Experience Forum 2012 East today and tomorrow in New York City. The theme for this year’s Forum is “Outside In: The Power Of Putting Customers At The Center Of Your Business” and will take a look at important questions surrounding how to transform your company in order to take best advantage of the customer experience revolution: Why is customer experience the greatest untapped source of cost savings and increased revenue today? What is the key to understanding and taking control of your customer experience ecosystem? What are the six essential customer experience disciplines? Which companies have adopted best-in-class customer experience practices? How do customer experience strategies drive differentiating activities and processes at top companies? Which organizations appoint a chief customer officer to lead their customer experience efforts? What is the future of customer experience? How can you design an enterprise wide customer experience? How can you measure the results of your customer experience efforts? As a gold sponsor of the event, there will be a numbers of ways to interact with Oracle while you’re attending the Forum.  Here are some of the highlights:Oracle Speaking SessionTuesday, June 26, 2:10pm – 2:40pmThe Customer And YOU — Today’s Winners Are Defined By Customer ExperienceAnthony Lye, Senior Vice President of Customer Relationship Management, OracleCome hear Anthony Lye, Senior Vice President of Customer Relationship Management at Oracle, explain how leading companies are investing in customer experience solutions to enrich all interactions between a customer and their company. He will discuss Oracle's vision for transforming your customer engagement, insight, and execution into a connected, personalized, and rewarding experience across all touchpoints and interactions. He will demonstrate how great customer experiences generate real business results by attracting more customers, retaining more customers, and generating more sales while improving operational efficiency.Solution ShowcaseTuesday, June 26th9:45am - 10:30am - Morning Networking Break in the Solutions Showcase11:45am – 1:15pm - Networking Lunch an Dessert in the Solutions Showcase2:40pm – 3:25pm - Afternoon Break in the Solutions Showcase5:30pm – 7:00pm - Networking Reception in the Solutions ShowcaseWednesday, June 27th9:45am - 10:30am - Morning Networking Break in the Solutions Showcase12:20pm -1:20pm - Networking Lunch and Dessert in the Solutions ShowcaseWe hope to see you there! Webcast: Learn How Ancestry.com Delivers Exceptional Online Customer Experience with Oracle WebCenterDate: Thursday, June 28, 2012Time: 10:00 AM PDT/ 1:00 PM EDT Ancestry.com is the world’s largest online family history resource, providing an engaging customer experience to more than 1.7 million members. With a wealth of learning resources and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. Register now to learn how Ancestry.com delivers an exception customer experience using Oracle WebCenter Sites. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• The “Customer” Experience Revolution is Here

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Anthony Lye, SVP, Oracle Development The Experience Revolution is here, and we are going to explore and celebrate our new customer experience ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. The Experience Revolution is best described as today’s era of the empowered consumer. For those of us who work with customers on a daily basis, we know that the modern consumer demands fast, accurate, consistent information across all communication channels. And if they don’t like the services received can easily take to social channels to voice disapproval. For this reason, organizations today operate in an environment where traditional methods of differentiation are less effective and customer experience has become the primary driver of business value. Here’s some food for thought, according to the 2011 Customer Experience Impact (CEI) Report, a full 89 percent of consumers will switch brands for a better customer experience. In short, in today’s era of the empowered consumer, delivering excellent customer experiences is what will, and is, defining the next great brands. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City. You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do: #OracleCX, #ExperienceRevolution

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• Today's Links (6/29/2011)

  - by Bob Rhubart

  Event-Driven SOA: Events meet Services | Guido Schmutz Oracle ACE Director Guido Schmutz shows you how to achieve extreme loose coupling within a Service-Oriented Architecture by using event-driven interactions. Misconceptions About Software Architecture | Sanjeev Kumar A concise, to-the-point, and informative article by Sanjeev Kumar. Good Leaders Acknowledge What Can't Be Done - Jeffrey Pfeffer - Harvard Business Review "None of us likes to admit to bad decisions," says Jeffrey Pfeffer. "But imagine how much harder that is for someone who has been chosen to lead a large organization precisely because he or she is thought to have the power to see the future more clearly and chart a wise course." Suboptimal Thinking within Enterprise Architecture | James McGovern McGovern says: "We need to remember that enterprises live and thrive beyond just the current person at the helm." Boundaryless Information Flow | Richard Veryard "If all the boundaries are removed or porous, then the (extended) enterprise or ecosystem becomes like a giant sponge, in which all information permeates the whole," Veryard says. "Some people may think that's a good idea, but it's not what I'd call loose coupling." Coming to a City Near You: Oracle Business Analytics Summits | Rob Reynolds This series of events includes a Technology and Architecture track. New Date for Implementation of Sun Hands-On Course Requirement (Oracle Certification) As announced on the Oracle Certification website, Java Architect, Java Developer, Solaris System Administrator and Solaris Security Administrator certification tracks will include a new mandatory course attendance requirement. VirtualBox 4.0.10 is now available for download | Bob Netherton Netherton shares information on the new release. Updated Technical Best Practices whitepaper | Anthony Shorten The Technical Best Practices whitepaper has been updated with the latest advice. "New advice includes new installation advice, advanced settings, new security settings and advice for both Oracle WebLogic and IBM WebSphere installations," says Shorten. Kscope 11 ADF, AIA and Business Rules | Peter Paul van de Beek Whitehorses Solution Architect Peter Paul van de Beek shares his impressions of KScope11 presentations by Markus Eisele, Sten Vesterli, and Edwin Biemond. Amazon AWS for the learning experience | Andrej Koelewijn "Using AWS changes your expectations how your internal data center should operate," says Koelewijn. BPMN is dead, long live BPEL! (SOA Partner Community Blog) Jürgen Kress shares information -- including a long list of speakers -- for the SOA & BPM Integration Days 2011 conference, October 12th & 13th 2011 in Düsseldorf. InfoQ: HTML5 and the Dawn of Rich Mobile Web Applications James Pearce introduces cross-platform web apps development using HTML5 and web frameworks, such as jQTouch, jQuery Mobile, Sencha Touch, PhoneGap, outlining what makes a good framework. InfoQ: Interview and Book Excerpt: CMMI for Development "Frameworks like TOGAF are used to define an architecture that aligns IT assets and resources to support key business needs and processes of key stakeholders," says SEI's Mike Konrad. "But the individual application systems, capabilities, services, networks, and other IT assets and infrastructure still need to be acquired, developed, or sustained." InfoQ: Architecting a Cloud-Scale Identity Fabric | Eric Olden "The most cited reason for not moving to the cloud is concern about security," says Olden. "In particular, managing user identity and access in the cloud is a tough problem to solve and a big security concern for organizations."

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• SOA Community Newsletter June 2013

  - by JuergenKress

  Dear SOA partner community member Thanks for showing us your interest to rerun the Fusion Middleware Summer Camps! After knowing your suggestions we are happy to announce the 3rd edition of our advanced Fusion Middleware training. The camps will take place from August 26th - 30th 2013 in Lisbon Portugal. Topics will include Adaptive Case Management (ACM) as part of BPM Suite, b2b, Advanced SOA and SOA Governance. Please make sure you plan and book your seat in advance - (Booking is on the basis of first come first seat!). Thanks for all your efforts to become certified and Specialized. For all the experts who achieved the SOA Suite 11g Essentials or BPM Suite 11g Certified Implementation Specialist, you can download a logo for your blog or business card at the Competence Center. For all the companies who achieved a SOA or BPM specialization you can request a nice Plaques for your office. As part of our Industrial SOA article services we published “Canonizing a Language for Architecture” in the Service Technology Magazine and on Oracle Technology Network. If you write books or a blog - make sure you share it with us! Cloud Computing is the hottest topic in IT, specially as an architect you should be aware of the concepts and technology, therefore I highly recommend you Thomas Erl’s latest book named “Cloud Computing”. In the BPM space, Adaptive Case Management (ACM) is the hottest topic, with BPM PS6 the backend ACM functionality and an ACM sample application are available. You can even combine this hype with Customer Experience. The BPM section in this newsletter reflects the high importance of the topic and includes BPM PS6 video showing process lifecycle,BPM Resource Kit, Functional Testing, Introduction to Web Forms, Customized Workspace Application and Instance Patching Demo. B2B also become more and more popular in the Oracle SOA Suite. If you could not attend the training organized in the month May, we offer you an additional B2B training as a part of the Summer Camps or you can download the B2B training material from our SOA Community Workspace (SOA Community membership required). Thanks to all for sharing the valuable SOA content with our community! Special thanks to ec4u for the new reference of SOA Suite and AIA Foundation Pack at a Swiss insurance company. It is time to submit a SOA and BPM  reference request today! In this edition of the newsletter you will see Guido and Ronald's second part of OSB article series and Kathiravan Udayakumar's published an exclusive article on SOA Suite best practice. If you want to submit your content for the next edition of the Newsletter then please feel free to submit it to myself. The A-Team is an excellent contributor to the best practice - make sure you visit the new A-Team page and read their articles such as Getting to know Maven. Also on the SOA side, we have published many new articles from the community Oracle SOA Suite for the Busy IT Professional by Frank Munz, SOA Suite Knowledge - Polyglot Service Implementation with Groovy by Alexander Suchier, QA82 Analyzer - Automated Quality Assurance for Oracle SOA Suite Projects, Verifying the Target by Anthony Reynolds and a new book called Oracle SOA Governance 11g Implementation book by Luis Augusto Weir. Two new SOA on-demand training courses NEW - Oracle Business Rules Self-Study Course & Introduction Human Workflow online course are available now! Make use of the Summer Time and get trained - hope to see you in Lisbon for the Summer Camps! Jürgen Kress Oracle SOA & BPM Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/soanewsJune2013 (OPN Account required) To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Community newsletter,SOA Community,Oracle,OPN,Jürgen Kress,SOA,BPM

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• Oracle Announces Leading ISV Integration With Oracle Sales and Marketing Cloud Service

  - by Richard Lefebvre

  More Than 100 ISVs, including Big Machines, Marketo and Xactly, now Provide Integrated Offerings to Help Maximize Sales and Single Customer Viewpoint Demonstrating its continued commitment to business value via open standards and the cloud, Oracle today announced that more than 100 leading ISVs are integrating in the cloud with Oracle Sales and Marketing Cloud Service, a service available through Oracle Cloud. For the first time Oracle Sales and Marketing Cloud Service users can choose from a wide array of directly integrated third-party solutions, providing a new level of choice, seamless deployment and single view of customers with preferred implementations. Top partners, including ActivePrime, Avaya, BigMachines, Box, Brainshark, Callidus Software, CirrusPath, Clicktools, CRMIT, DBSync, EchoSign from Adobe, Eloqua, Fliptop, FPX, HarQen, HubSpot, iHance, InsideSales.com, InsideView, Interactive Intelligence, Lingotek, LinkPoint360, Marketo, Nuance, PerspecSys, Postcode Anywhere, Revegy, salesElement, StrikeIron, upsourceIT, White Springs, X+1 and Xactly, have announced their availability and integration today. By integrating with Oracle Sales and Marketing Cloud Service, ISV solutions can easily be leveraged by customersBy choosing Oracle Sales and Marketing Cloud Service as a sales platform, customers will continue to have complete choice of their own quoting, lead management and sales methodology solutions and it will all be pre-integrated with Oracle Sales and Marketing Cloud Service. With demonstrable integration fusing standards-based technologies, such as SOAP web services, Oracle Sales and Marketing Cloud Service customers choosing ISV integrations will also benefit from familiar ease-of-use and the Oracle Sales and Marketing Cloud ervice user interface, including buttons, links and custom objects for a rich user experience. ISV integration with Oracle Sales and Marketing Cloud Service also enables on-demand contextual data exchange capabilities, linking Oracle Sales and Marketing Cloud Service business data with third-party application data for a complete CRM view. ISVs building robust, repeatable integrations with Oracle Sales and Marketing Cloud Service can begin the process of achieving Oracle Validated Integration, an Oracle PartnerNetwork program that recognizes Oracle partner solutions with proven integration to Oracle Applications. ISVs can learn more about Oracle Validated Integration    here. For customers, Oracle Validated Integration means that a partner’s integration has been tested and validated as functionally and technically sound, that the partner solution is integrated with Oracle Sales and Marketing Cloud Service in a reliable, standardized way, and that the integration operates and performs as documented. Oracle Cloud provides a broad portfolio of Platform Services, Application Services, and Social Services, all on a subscription basis. Oracle Cloud delivers instant value and productivity for end users, administrators, and developers through functionally rich, integrated, secure, enterprise cloud services. Supporting Quotes “BigMachines is a leader in Configure, Price, and Quote solutions in the Cloud. Our solution delivers accurate quotes directly from an opportunity, integrated with the leading Oracle Sales and Marketing Cloud application from Oracle,” says John Pulling, Senior Vice President of Products at Big Machines. “Together, Big Machines and Oracle efficiently automate changes, enabling a faster, more efficient sales process for our joint customers.”   ”Modern marketing and sales must engage customers and prospects in real time across the web, email, social media, online and offline channels to understand where and how to allocate their budgets for maximum return,” said Srini Venkatesan, Senior VP, Products and Engineering at Marketo. “Alignment and integration with Oracle Sales and Marketing Cloud Service allows Marketo’s solutions to deliver innovative capabilities for sales and marketing to adapt and grow their business on the core Oracle platform for CRM.”   “Sales incentives are the best way to drive better performance. Well managed incentives improve the bottom line, particularly when combined with effective sales systems,” said Christopher Cabrera, president and CEO of Xactly Corporation. “With Oracle Sales and Marketing Cloud Service and Xactly working together, customers gain insight and efficiencies. The combination can create more effective compensation programs, while motivating sales to work to its full potential."   “The tremendous integration of leading ISVs with Oracle Sales and Marketing Cloud Service is a testament to the undeniable business value and demand from customers,” said Anthony Lye, SVP of Oracle CRM. “Oracle Sales and Marketing Cloud Service continues to define the industry, and we are proud to work with these leading ISVs to help users simultaneously maximize sales and revenue and extend their current deployments for a deeper and single customer viewpoint.” Supporting Resources Oracle Sales and Marketing Cloud Service Learn More About Oracle Cloud

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• Apps UX Unveils New Face of Fusion at OpenWorld 2012

  - by Kathy.Miedema

  By Kathy Miedema, Oracle Applications User Experience The Oracle Applications User Experience (UX) team is getting ready to unveil the new face of Oracle Fusion Applications at Oracle OpenWorld 2012 in San Francisco next week. Photos by Martin Taylor, Oracle Applications User ExperienceJeremy Ashley, Vice President of Oracle Applications User Experience, shows the new face of Fusion Applications to a group of trainers at Oracle’s headquarters in Redwood Shores, Calif. Our team spent the past 6 months working on this project, which embraces simplicity with a modern, productive user experience that aims to help our applications customers rapidly scale deployment of essential self-service tasks and speed adoption by users who need quick access to do quick-entry tasks. We have spent the week before OpenWorld at Oracle headquarters in Redwood Shores, conducting training sessions with Fusion UX Advocates (FXA), Oracle UX Sales Ambassadors (SAMBA), and members of the Oracle Usability Advisory Board (OUAB). We showed the new face of Fusion to customers, partners, ACE Directors, and people from our own sales organization. Next week during OpenWorld, they will be showing demos alongside our team members. To find them, look for the Usable Apps t-shirt, with this artwork: You can also get a look at the new face of Fusion during OpenWorld at the following sessions and demopods: GEN9433 - General Session: Oracle Fusion Applications—Overview, Strategy, and Roadmap Presenter: Chris Leone, Senior Vice President, Oracle Monday, Oct. 1, 10:45 a.m. – 11:45 a.m. in Moscone West 2002/2004 AND Wednesday, Oct. 3, 10:1 a.m. – 11:15 a.m. in Moscone West 2002/2004 CON9407 - Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap Presenter: Anthony Lye, Senior Vice President, Oracle Monday, Oct. 1, 3:15 – 4:15 p.m. in Moscone West 2008 CON9438 - Oracle Fusion Applications: Transforming Insight into Action Presenters: Jeremy Ashley, Vice President Applications User Experience, Oracle; Katie Candland, Director Applications User Experience, Oracle; Basheer Khan, founder and CEO of Innowave Technology, an Oracle ACE Director for both Fusion Middleware and Applications, and a Fusion UX Advocate Tuesday, Oct. 2, 10:15 a.m. - 11:15 a.m. in Moscone West 2007 CON9467 - Oracle’s Roadmap to a Simple, Modern User Experience Presenter: Jeremy Ashley, Vice President Applications User Experience, Oracle Wednesday, Oct. 3, 3:30 p.m. - 4:30 p.m. in Moscone West 3002/3004 On the demogrounds: Come to the Apps UX pods for a look at enterprise applications on mobile devices such as smart phones and the iPad, and stay for a demo of the new face of Oracle Fusion Applications. Our demopods will also feature some of the cutting-edge tools in Oracle’s arsenal of usability evaluation methods. The Exhibition Hall at Oracle OpenWorld 2012 will be open Monday through Wednesday, Oct. 1-3. The demogrounds for Oracle Applications are located on the lower level of Moscone West in San Francisco. Hours for the Exhibition Hall are: · Monday, 10 a.m. to 6 p.m. · Tuesday, 9:45 a.m. to 6 p.m. · Wednesday, 9:45 a.m. to 4 p.m.

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• Oracle ties social, CRM, analytics products to customer experience

  - by Richard Lefebvre

  Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions.  The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy.  “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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• Uploadify & Integrated Windows Authentication

  - by vdh_ant

  Hi guys I'm running into an issue with Uploadify and I hope someone can help. I have put Uploadify into my app and all works fine in dev (using the VS web server). All worked fine and checked until I deployed the app into my test environment which uses Integrated Windows Authentication. When I actually go to upload the file, the browser brings up a login prompt. At this point, even if you type in the correct username and password, the request seems not to complete and even if you tell the browser to remember the password it still brings up the login prompt. When this started to occur, I decided to spin up Fiddler and see what was going on. But guess what, when ever Fiddler is running the issue doesn't occur. Unfortunately I can't make running Fiddler a reuqierment for running the app. Hence does anyone have any ideas. I know there are some issues with Uploadify/flash when using forms authentication but I didn't think they carried across to Integrated Windows Authentication. Cheers Anthony

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• Remove/squash entries in a vertical hash

  - by Forkrul Assail

  I have a grid that represents an X, Y matrix, stored as a hash here. Some points on the X Y matrix may have values (as type string), and some may not. A typical grid could look like this: {[9, 5]=>"Alaina", [10, 3]=>"Courtney", [11, 1]=>"Gladys", [8, 7]=>"Alford", [14, 11]=>"Lesley", [17, 2]=>"Lawson", [0, 5]=>"Katrine", [2, 1]=>"Tyra", [3, 3]=>"Fredy", [1, 7]=>"Magnus", [6, 9]=>"Nels", [7, 11]=>"Kylie", [11, 0]=>"Kellen", [10, 2]=>"Johan", [14, 10]=>"Justice", [0, 4]=>"Barton", [2, 0]=>"Charley", [3, 2]=>"Magnolia", [1, 6]=>"Maximo", [7, 10]=>"Olga", [19, 5]=>"Isadore", [16, 3]=>"Delfina", [17, 1]=>"Noe", [20, 11]=>"Francis", [10, 5]=>"Creola", [9, 3]=>"Bulah", [8, 1]=>"Lempi", [11, 7]=>"Raquel", [13, 11]=>"Jace", [1, 5]=>"Garth", [3, 1]=>"Ernest", [2, 3]=>"Malcolm", [0, 7]=>"Alejandrin", [7, 9]=>"Marina", [6, 11]=>"Otilia", [16, 2]=>"Hailey", [20, 10]=>"Brandt", [8, 0]=>"Madeline", [9, 2]=>"Leanne", [13, 10]=>"Jenifer", [1, 4]=>"Humberto", [3, 0]=>"Nicholaus", [2, 2]=>"Nadia", [0, 6]=>"Abigail", [6, 10]=>"Zola", [20, 5]=>"Clementina", [23, 3]=>"Alvah", [19, 11]=>"Wallace", [11, 5]=>"Tracey", [8, 3]=>"Hulda", [9, 1]=>"Jedidiah", [10, 7]=>"Annetta", [12, 11]=>"Nicole", [2, 5]=>"Alison", [0, 1]=>"Wilma", [1, 3]=>"Shana", [3, 7]=>"Judd", [4, 9]=>"Lucio", [5, 11]=>"Hardy", [19, 10]=>"Immanuel", [9, 0]=>"Uriel", [8, 2]=>"Milton", [12, 10]=>"Elody", [5, 10]=>"Alexanne", [1, 2]=>"Lauretta", [0, 0]=>"Louvenia", [2, 4]=>"Adelia", [21, 5]=>"Erling", [18, 11]=>"Corene", [22, 3]=>"Haskell", [11, 11]=>"Leta", [10, 9]=>"Terrence", [14, 1]=>"Giuseppe", [15, 3]=>"Silas", [12, 5]=>"Johnnie", [4, 11]=>"Aurelie", [5, 9]=>"Meggie", [2, 7]=>"Phoebe", [0, 3]=>"Sister", [1, 1]=>"Violet", [3, 5]=>"Lilian", [18, 10]=>"Eusebio", [11, 10]=>"Emma", [15, 2]=>"Theodore", [14, 0]=>"Cassidy", [4, 10]=>"Edmund", [2, 6]=>"Claire", [0, 2]=>"Madisen", [1, 0]=>"Kasey", [3, 4]=>"Elijah", [17, 11]=>"Susana", [20, 1]=>"Nicklaus", [21, 3]=>"Kelsie", [10, 11]=>"Garnett", [11, 9]=>"Emanuel", [15, 1]=>"Louvenia", [14, 3]=>"Otho", [13, 5]=>"Vincenza", [3, 11]=>"Tate", [2, 9]=>"Beau", [5, 7]=>"Jason", [6, 1]=>"Jayde", [7, 3]=>"Lamont", [4, 5]=>"Curt", [17, 10]=>"Mack", [21, 2]=>"Lilyan", [10, 10]=>"Ruthe", [14, 2]=>"Georgianna", [4, 4]=>"Nyasia", [6, 0]=>"Sadie", [16, 11]=>"Emil", [21, 1]=>"Melba", [20, 3]=>"Delia", [3, 10]=>"Rosalee", [2, 8]=>"Myrtle", [7, 2]=>"Rigoberto", [14, 5]=>"Jedidiah", [13, 3]=>"Flavie", [12, 1]=>"Evie", [8, 9]=>"Olaf", [9, 11]=>"Stan", [20, 2]=>"Judge", [5, 5]=>"Cassie", [7, 1]=>"Gracie", [6, 3]=>"Armando", [4, 7]=>"Delia", [3, 9]=>"Marley", [16, 10]=>"Robyn", [2, 11]=>"Richie", [12, 0]=>"Gilberto", [13, 2]=>"Dedrick", [9, 10]=>"Liam", [5, 4]=>"Jabari", [7, 0]=>"Enola", [6, 2]=>"Lela", [3, 8]=>"Jade", [2, 10]=>"Johnson", [15, 5]=>"Willow", [12, 3]=>"Fredrick", [13, 1]=>"Beau", [9, 9]=>"Carlie", [8, 11]=>"Daisha", [6, 5]=>"Declan", [4, 1]=>"Carolina", [5, 3]=>"Cruz", [7, 7]=>"Jaime", [0, 9]=>"Anthony", [1, 11]=>"Esta", [13, 0]=>"Shaina", [12, 2]=>"Alec", [8, 10]=>"Lora", [6, 4]=>"Emely", [4, 0]=>"Rodger", [5, 2]=>"Cedrick", [0, 8]=>"Collin", [1, 10]=>"Armani", [16, 5]=>"Brooks", [19, 3]=>"Eleanora", [18, 1]=>"Alva", [7, 5]=>"Melissa", [5, 1]=>"Tabitha", [4, 3]=>"Aniya", [6, 7]=>"Marc", [1, 9]=>"Marjorie", [0, 11]=>"Arvilla", [19, 2]=>"Adela", [7, 4]=>"Zakary", [5, 0]=>"Emely", [4, 2]=>"Alison", [1, 8]=>"Lorenz", [0, 10]=>"Lisandro", [17, 5]=>"Aylin", [18, 3]=>"Giles", [19, 1]=>"Kyleigh", [8, 5]=>"Mary", [11, 3]=>"Claire", [10, 1]=>"Avis", [9, 7]=>"Manuela", [15, 11]=>"Chesley", [18, 2]=>"Kristopher", [24, 3]=>"Zola", [8, 4]=>"Pietro", [10, 0]=>"Delores", [11, 2]=>"Timmy", [15, 10]=>"Khalil", [18, 5]=>"Trudie", [17, 3]=>"Rafael", [16, 1]=>"Anthony"} What I need to do though, is basically remove all the empty entries. Let's say [17,3] = Raphael does not have an element in front of if (let's say - no [16,3] exists) then [17,3] should become [16,3] etc. So basically all empty items will be popped off the vertical (row) structure of the hash. Are there functions I should have a look at or is there an easy squash-like method that would just remove blanks and adjust and move other items? Thanks in advance for your help.

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• Can NSCollectionView autoresize the width of its subviews to display one column

  - by littlecharva

  Hi, I have an NSCollectionView that contains a collection of CustomViews. Initially it tiled the subviews into columns and rows like a grid. I then set the Columns property in IB to 1, so now it just displays them one after another in rows. However, even though my CustomView is 400px wide, it's set to autoresize, the NSCollectionView is 400px wide, and it's set to 1 column, the subviews are drawn about 80px wide. I know I can get around this by calling: CGFloat width = [collectionView bounds].size.width; NSSize size = NSMakeSize(width, 85); [collectionView setMinItemSize:size]; [collectionView setMaxItemSize:size]; But putting this code in the awakeFromNib method of my WindowController only sets the correct width when the program launches. When I resize the window (and the NSCollectionView autoresizes as I've specified), the CustomViews stay at their initially set width. I'm happy to take care of resizing the subviews myself if need be, but I'm quite new to Cocoa and can't seem to find any articles explaining how to do such a thing. Can someone point me in the right direction? Anthony

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• web.config + asp.net MVC + location > system.web > authorization + Integrated Security

  - by vdh_ant

  Hi guys I have an ASP.Net MVC app using Integrated Security that I need to be able grant open access to a specific route. The route in question is '~/Agreements/Upload' and the config I have setup looks like this: <configuration> ... <location path="~/Agreements/Upload"> <system.web> <authorization> <allow users="*"/> </authorization> </system.web> </location> ... </configuration> I have tried a few things and nothing has worked thus far. In IIS under Directory Security Authentication Methods I only have "Integrated Windows Authentication" selected. Now this could be part of my problem (as even though IIS allows the above IIS doesn't). But if that's the case how do I configure it so that Integrated Security works but allows people who aren't authenticated to access the given route. Cheers Anthony

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• ASP.Net MVC: Showing the same data using different layouts...

  - by vdh_ant

  Hi guys I'm wanting to create a page that allows the users to select how they would like to view their data - i.e. summary (which supports grouping), grid (which supports grouping), table (which supports grouping), map, time line, xml, json etc. Now each layout would probably have different use a different view model, which inherit from a common base class/view model. The reason being that each layout needs the object structure that it deals with to be different (some need hierarchical others a flatter structure). Each layout would call the same repository method and each layout would support the same functionality, i.e. searching and filtering (hence these controls would be shared between layouts). The main exception to this would be sorting which only grid and table views would need to support. Now my question is given this what do people think is the best approach. Using DisplayFor to handle the rendering of the different types? Also how do I work this with the actions... I would imagine that I would use the one action, and pass in the layout types, but then how does this support the grouping required for the summary, grid and table views. Do i treat each grouping as just a layout type Also how would this work from a URL point of view - what do people think is the template to support this layout functionality Cheers Anthony

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• UIAlertView choice causing resignFirstResponder to fail

  - by Chazbot

  Hi everyone. I'm having a similar issue to Anthony Chan's question, and after trying every suggested solution, I'm still stuck. Somehow, only after interacting with my UIAlertView, I'm unable to dismiss the keyboard in another view of my app. It's as though the Alert is breaking my UITextField's ability to resignFirstResponder. Below I instantiate my UIAlertView, which then calls its didDismissWIthButtonIndex method. Then, I call the showInfo method, which loads another UIViewController. UIAlertView *emailFailAlert = [[UIAlertView alloc] initWithTitle:@"Error" message:@"error message text." delegate:self cancelButtonTitle:@"Not now" otherButtonTitles:@"Settings", nil]; [emailFailAlert setTag:2]; [emailFailAlert show]; [emailFailAlert release]; Once the 'Settings' option is pressed, I'm calling this method: - (void)alertView:(UIAlertView *)alertView didDismissWithButtonIndex:(NSInteger)buttonIndex { if ([alertView tag] == 2) { if (buttonIndex == 1){ [self showInfo:nil]; } } } My showInfo method loads the other ViewController, via the code below: - (IBAction)showInfo:(id)sender { FlipsideViewController *fscontroller = [[FlipsideViewController alloc] initWithNibName:@"FlipsideView" bundle:nil]; fscontroller.delegate = self; fscontroller.modalTransitionStyle = UIModalTransitionStyleFlipHorizontal; [self presentModalViewController:fscontroller animated:YES]; [fscontroller release]; } Upon clicking any textField in this Flipside VC, I'm unable to dismiss the keyboard as I normally can with - (BOOL)textFieldShouldReturn:(UITextField *)textField, and [textField resignFirstResponder]. I've omitted this code bc this question is getting long, but I'm happy to post if necessary. The interesting part is that if I comment out the [self showInfo:nil] call made when the button is clicked and call it by clicking a test button (outside the alertView didDismissWithButtonIndex: method), everything works fine. Any idea what's happening here? Thanks in advance!

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• C : files manipulation Can't figure out how to simplify this code with files manipulation.

  - by Bon_chan

  Hey guys, I have been working on this code but I can't find out what is wrong. This program does compile and run but it ends up having a fatal error. I have a file called myFile.txt, with the following content : James------ 07.50 Anthony--- 17.00 And here is the code : int main() { int n =2, valueTest=0,count=0; FILE* file = NULL; float temp= 00.00f, average= 00.00f, flTen = 10.00f; float *totalNote = (float*)malloc(n*sizeof(float)); int position = 0; char selectionNote[5+1], nameBuffer[10+1], noteBuffer[5+1]; file = fopen("c:\\myFile.txt","r"); fseek(file,10,SEEK_SET); while(valueTest<2) { fscanf(file,"%5s",&selectionNote); temp = atof(selectionNote); totalNote[position]= temp; position++; valeurTest++; } for(int counter=0;counter<2;counter++) { average += totalNote[counter]; } printf("The total is : %f \n",average); rewind(file); printf("here is the one with less than 10.00 :\n"); while(count<2) { fscanf(file,"%10s",&nameBuffer); fseek(file,10,SEEK_SET); fscanf(file,"%5s",&noteBuffer); temp = atof(noteBuffer); if(temp<flTen) { printf("%s who has %f\n",nameBuffer,temp); } fseek(file,1,SEEK_SET); count++; } fclose(file); } I am pretty new to c and find it more difficult than c# or java. And I woud like to get some suggestions to help me to get better. I think this code could be simplier. Do you think the same ?

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• BackgroundWorker

  - by vdh_ant

  Hi guys I'm working on some code that calls a service. This service call could fail and if it does I want the system to try again until it works or too much time has passed. I am wondering where I am going wrong as the following code doesn't seem to be working correctly... It randomly only does one to four loops... protected virtual void ProcessAsync(object data, int count) { var worker = new BackgroundWorker(); worker.DoWork += (sender, e) => { throw new InvalidOperationException("oh shiznit!"); }; worker.RunWorkerCompleted += (sender, e) => { //If an error occurs we need to tell the data about it if (e.Error != null) { count++; System.Threading.Thread.Sleep(count * 5000); if (count <= 10) { if (count % 5 == 0) this.Logger.Fatal("LOAD ERROR - The system can't load any data", e.Error); else this.Logger.Error("LOAD ERROR - The system can't load any data", e.Error); this.ProcessAsync(data, count); } } }; worker.RunWorkerAsync(); } Cheers Anthony

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• Accessing appropriate array of double arrays in order of last created.

  - by Zach

  I have an array of double arrays, they are within a specified time window (8am-5pm), and are in order of last created over a period of several days. They are all timestamped and as such I have access to all C# DateTime methods. I then have a different iterative function that goes in the same order of the array of double arrays, however it isn't within a specified time window, it's 24/7. I want to access from this iterative function, the appropriate double array from the one within the window. Let's say that it's 4:30PM on DayOfYear 52, I'd like to access the last double array less than or equal to 4:30PM on DayOfYear 52. I'd expect the same double array if the time were 12:30AM on DayOfYear 53. However, if it were 9:00 AM of DayOfYear 53, well then I'd expect it to return something from the DayOfYear 53, less than or equal to 9:00AM. I think you get the idea. So I'm a having a bit of trouble grokking how to do this. Is anyone willing to offer a starting point or how they'd approach it? Edit: It is not a literal double[][], it is exactly as Anthony Pegram says: Dictionary<DateTime, double[]>

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• Strange results about C++11 memory model (Relaxed ordering)

  - by Dancing_bunny

  I was testing the example in the memory model of the Anthony Williams's book "C++ Concurrency" #include<atomic> #include<thread> #include<cassert> std::atomic_bool x,y; std::atomic_int z; void write_x_then_y() { x.store(true, std::memory_order_relaxed); y.store(true, std::memory_order_relaxed); } void read_y_then_x() { while(!y.load(std::memory_order_relaxed)); if(x.load(std::memory_order_relaxed)) { ++z; } } int main() { x = false; y = false; z = 0; std::thread a(write_x_then_y); std::thread b(read_y_then_x); a.join(); b.join(); assert(z.load()!=0); } According to the explanation, relaxed operations on difference variables (here x and y) can be freely reordered. However, I repeated running the problem for more than several days. I never hit the situation that the assertion (assert(z.load()!=0);) fires. I just use the default optimization and compile the code using g++ -std=c++11 -lpthread dataRaceAtomic.cpp Does anyone actually try it and hit the assertion? Could anyone give me an explanation about my test results? BTW, I also tried the version without using the atomic type, I got the same result. Currently, both programs are running healthily. Thanks.

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• BackgroundWorker acting bizarrely...

  - by vdh_ant

  Hi guys I'm working on some code that calls a service. This service call could fail and if it does I want the system to try again until it works or too much time has passed. I am wondering where I am going wrong as the following code doesn't seem to be working correctly... It randomly only does one to four loops... protected virtual void ProcessAsync(object data, int count) { var worker = new BackgroundWorker(); worker.DoWork += (sender, e) => { throw new InvalidOperationException("oh shiznit!"); }; worker.RunWorkerCompleted += (sender, e) => { //If an error occurs we need to tell the data about it if (e.Error != null) { count++; System.Threading.Thread.Sleep(count * 5000); if (count <= 10) { if (count % 5 == 0) this.Logger.Fatal("LOAD ERROR - The system can't load any data", e.Error); else this.Logger.Error("LOAD ERROR - The system can't load any data", e.Error); this.ProcessAsync(data, count); } } }; worker.RunWorkerAsync(); } Cheers Anthony

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• OpenWorld: Spotlight on Fusion CRM

  - by Tony Berk

  Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will be interested in Fusion CRM, since they have already started Fusion implementations or determining when to start. If that's you, or you are just looking for an overview of Fusion CRM, we've got you covered! Let's start at the top! For an overview of what is in Fusion CRM and where it is going, you should attend the general session and roadmap session: General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. There is also a General Session for all Fusion Applications providing insight into the current strategy of the full product line and a high-level roadmap for each product area: Oracle Fusion Applications—Overview, Strategy, and Roadmap (GEN9433) - Oct 1, 10:45AM. This session will be repeated on Oct 3, 10:15AM. Now, if you want to drill down into some more detail, there are a lot more sessions with Oracle product management and customers. I'll highlight a few, but suggest you review the Fusion CRM Focus On document, or the search in the Content Catalog or Session Builder.  Driving Sales Performance with Oracle Fusion CRM (CON9744) - Oct 3, 10:15AM. Demonstrates how sales executives can gain instant visibility into their business, deliver pervasive coaching to their reps, maximize their sales pipeline, and drive team alignment. The result is increased sales performance that enables sales executives to deliver more revenue without increasing their resources or expenses. Maximize Your Revenue Potential with Oracle Fusion CRM Sales Planning (CON9751) - Oct 2, 1:15PM. Learn how Oracle Fusion CRM helps companies intelligently optimize sales planning and manage sales performance including the ability to predict their future sales opportunities and use those predictions in conjunction with past sales data to optimally define their sales territories, sales quotas, and incentive compensation plans. Boost Marketing’s Contribution to Revenue with Oracle Fusion CRM Marketing (CON9746) - Oct 3, 11:45AM. Learn how Oracle Fusion CRM can help your organization integrate sales and marketing, using one CRM platform. See how Oracle Fusion CRM can help your organization learn where to invest its precious marketing dollars; drive more revenue with cross-channel marketing and prospecting capabilities, including and not limited to e-mail, Web, and social media; improve lead conversion with integrated lead management functionality; and do more with less by automating many manual tasks. Oracle Fusion CRM: Social Marketing (CON11559) - Oct 1, 3:15PM. Learn how Oracle’s acquisition of Collective Intellect, Vitrue, and Involver extends Oracle Fusion Marketing as a world-class social marketing solution. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15AM. Hear how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle's social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Of course, we recommend you hear from the current Fusion CRM customers too. So, don't miss Oracle Fusion Customer Relationship Management: Customer Adoption and Experiences (CON9415) on Oct 3 at 10:15AM for panel of customers discussing implementation experiences, best practices and benefits.  After listening to all of this great information, you are probably going to have questions. Well, the experts will be on hand to help answer your questions and plan how your organization can get going with Fusion CRM. Be sure to head down to the DEMOgrounds and CRM Pavilion in the Moscone West Exhibit Hall. And finally, there is the always popular Meet the Experts session focused on Fusion CRM (MTE9658) on Oct 2 at 5PM (pre-registration via Schedule Builder is recommended.) In addition, there are more sessions on Mobility, Extensibility, Incentive Compensation, Fusion Customer Hub and other key components of the Fusion Applications infrastructure, Oracle Cloud and much, much more! For a full list, utilize the Fusion CRM Focus On document and Content Catalog. Enjoy!

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• Understanding each other in web development

  - by Pete Hotchkin

  During my career I have been lucky enough to work in several different roles within web development with many extremely talented people, from incredible designers who were passionate about the placement of every pixel right through to server administrators and DBAs who were always measuring the improvements they were making to their queries in the smallest possible unit. The problem I always faced was that more often than not I was stuck in the middle trying to mediate between these different functions and enable each side to understand the other’s point of view. The main areas of contention that there have always been between these functional groups in my experience have been at 2 key points: during the build phase and then when there is a problem post-build. During both of these times it is often easier for someone to pass the buck onto someone else than spend the time to understand the other person’s perspective. Below is a quick look at two upcoming tools that will not only speed up the build phase for each function, but  also help when it comes to the issues faced once a site has been pushed live. In my experience a web project goes through several phases of development. The first of these is design, generally handled as Photoshop files which are then passed onto a front-end developer. This is the first point at which heated discussions can arise. One problem I’ve seen several times is that the designer doesn’t fully understand the platform constraints that need to be considered, and as a result has designed something that does not translate very well or is simply not possible. Working at Red Gate, I am lucky enough to be able to meet some amazing people and this happened just the other day when I was introduced to Neil Kinnish and Pete Nelson, the creators of what I believe could be a great asset in this designer-developer relationship, Mixture. Mixture allows the front end developer to quickly prototype a web page with built-in frameworks such as bootstrap. It’s not an IDE however, it just sits there in the background and monitors the project files in the background so every time you save a file from your favorite IDE, it will compile things like LESS, compact your JavaScript and the automatically refresh your test browser so you can see the changes instantly. I think one of the best parts of this however is a single button that pushes the changed files up to the web so the designer can instantly see how far the developer has got and the problem that he is facing at that time without the need to spend time setting up a remote server. I can see this being a real asset to remote teams where there needs to be a compromise between the designer and the front-end developer, or just to allow the designer to see how the build is progressing and suggest small alterations. Once the design has been built into the front end the designer’s job is generally done and there are no other points of contention between the designer and the other functions involved in building these web projects. As the project moves into the stage of integrating it into the back end and deploying it to the production server other functions start to be pulled in and other issues arise such as the back-end developer understanding the frameworks that they are using such as the routes that are in place in an MVC application or the number of database calls that the ORM layer is actually making. There are many tools out there that can actually help with these problems such as mini profiler that gives you a quick snapshot of what is going on directly in the browser. For a slightly more in-depth look at what is happening and to gain a deeper understanding of an application you may be working on though, you may want to consider Glimpse. Created by Nik and Anthony, it is an application that sits at the bottom of your browser (installed via NuGet) which can show you information about how your application is pieced together and how the information on screen is being delivered as it happens. With a wealth of community-built plugins such as one for nHibernate and linq2SQL (full list of plugins on NuGet). It can be customized directly to your own setup to truly delve into the code to see what is happening, and can help to reduce the number of confusing moments about whether it is your code that is going wrong or whether there is something more sinister happening directly on the server. All the tools that I have mentioned in this post help to do one thing above all, and that is to ease the barrier of understanding between the different functions that are involved in building and maintaining a web application. In my experience it is very easy to say “Well, that’s not my problem”, simply because the two functions involved don’t truly understand the other’s point of view. Software should not only be seen as a way to streamline our own working process or as a debugging tool but also a communication aid to improve the entire lifecycle of a web project. Glimpse is actually the project that I am the designer on and I would love to get your feedback if you do decide to try it out or if you would like to share your own experiences of working on web projects please fill in your details at https://www.surveymk.com/s/joinGlimpse  or add a comment below and I will get in touch with you.

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• The Customer Experience Imperative: A Game Changer for Brands

  - by Jeri Kelley

  By Anthony Lye, SVP, Cloud Applications Strategy, Oracle We know that customer experience has emerged as a primary differentiator for businesses today.  I’ve talked a lot about the new age of the empowered consumer. At Oracle we’ve spent a lot of time developing technologies and practices that our customers can implement to greatly improve their customer experience strategies. Of course I’m biased, but I think that we have created a portfolio of the best solutions on the planet to help organizations deal with the challenges of providing great customer experiences. We’ve done this because we started to witness some trends over the last few years. As the average person began to utilize social and mobile technologies more frequently and products commoditized, customer experience truly remained the only sustainable differentiator for businesses.In fact, we have seen that customer experience is often driving the success or the failure of a product or a brand. And as end customers have become more vocal about their experiences with companies on social and mobile channels, they now have the power to decide which brands will win and which brands will lose. To address this customer experience imperative, I believe that business today must do three things really well:Connect with your customers. You have to connect with customers whenever, wherever and however they want. Organizations must provide a great experience on their existing channels— the call center, the brick and mortar store, the field sales organizations, the websites and social properties. Businesses must also be great at managing and delivering journeys on these channels, while quickly adapting to embrace the new channels that emerge. You have to understand mobile. You have to understand social. You have to understand kiosks. These are all new routes to market, new channels where your customers may or may not show up. You have to interact with them where they are. You have to present information in a way that's meaningful to them. As well as providing what we would call a multichannel experience. We have to recognize that customers may start their experience on one channel, but end it on a different channel. It’s important that an organization’s technology solutions enable, not just a multichannel strategy, but a strategy that can power new channels and create customer journeys that cross these channels.Get to know your customers. Next, companies need to get to know the customer as intimately as the customer will allow. Today most customer interactions are anonymous, but it’s important for brands to know which customers drive value. Customers want to provide feedback. They want to share their opinions, but they want to know that those opinions are being heard and acted upon. For this to occur, we need to know much more about the customer and then reward them for their loyalty and for their advocacy.Enable connections. The last thing is to enable people to connect or transact with your brand. We've got to make it really, really simple for customers to do business with us. We can't make them repeat the steps; we can't make them tell us their identity for the fifth time as they move between organizations. These silos can no longer sustain or deliver a good customer experience. It's extremely important that companies be where customers want them to be—that we create profitable journeys for us and for them.Organizations have to make sure that there is a single source of truth that defines the customer. We have to make sure that the technology applications that we rely on understand not just the dimensions of multichannel, but of cross-channel too. We have to enable social at the very core of the overall architecture. We have to use historical analytics, real-time decisioning as well as predictive analytics to help personalize and drive an experience. And these are all technologies that IT needs, that IT is familiar with, but needs to enable for the line of business that in turn can enable for the end customer.  This means that we've got to make our solutions available to the customers in the cloud.In this new age of the empowered consumer, businesses have to focus on delivery mechanisms that reduce the overall TCO, while driving a rapid rate of innovation and a more rapid rate of deployment. At the Oracle Customer Experience Summit @ OpenWorld, I’ll discuss these issues and more. I hope that you can join us for what promises to be an unforgettable experience.

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