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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• 3ds Max with Parallels on a MacBook Pro

  - by Eric Koslow

  I am trying to get 3ds Max to run under Parallels on my 15'' MacBook Pro, but it is ultimatly failing. To get any decent frame rate I have to put all the setting to low, but even then I get weird graphical "gliches" when I play. Controlls are unresponsive and very laggy as well. I have increased the video memory to 256mb, but that doesn't seem to have helped. What else should I do to make the game playable? Mod-edit: I changed TF2 with a "random" 3D modelling software, which solves gaming related issues.

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• Disable Java Plugin in Google Chrome?

  - by Jeff Atwood

  This is the second time I've had a drive-by executable installed on my machine using the following: Google Chrome 6 (latest) Windows 7, UAC on This happened while I was browsing for images to add to a gaming.se post; one of the sites I visited (to get an image of a transfer cable) must have had drive-by browser exploit code running. UAC alerted me that a weird temporary executable wanted to run, and I declined, but I still got the fake antivirus executable running on my machine. Sigh.. I do have Java installed because I upload stuff monthly to clearbits.net and their uploader is a Java plugin. So my best guess is, websites are doing drive-by installs using the massive numbers of zero-day vulnerabilities in the Java browser plugins. For now, I have uninstalled Java, which works. But I wondered if I could disable the Java plugin in Google Chrome instead. So, how do you disable these vulnerable plugins in Google Chrome? I can't find the UI.

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• Results Delphi users who wish to use HID USB in windows

  - by Lex Dean

  Results Delphi users who wish to use HID USB in windows HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB Contain a list if keys containing vender ID and Producer ID numbers that co inside with the USB web sites data base. These numbers and the GUID held within the key gives important information to execute the HID.dll that is otherwise imposable to execute. The Control Panel/System/Hardware/Device manager/USB Serial Bus Controllers/Mass Storage Devices/details simply lists the registry data. The access to the programmer has been documented through the API32.dll with a number of procedures that accesses the registry. But that is not the problem yet it looks like the problem!!!!!!!!! The key is info about the registry and how to use it. These keys are viewed in RegEdit.exe it’s self. Some parts of the registry like the USB have been given a windows security system type of protection with a Aurthz.dll to give the USB read and right protection. Even the api32.dll. Now only Microsoft give out these details and we all know Microsoft hate Delphi. Now C users have enjoyed this access for over 10 years now. Now some will make out that you should never give out such information because some idiot may make a stupid virus (true), but the argument is also do Delphi users need to be denied USB access for another ten years!!!!!!!!!!!!. What I do not have is the skill in is assembly code. I’m seeking for some one that can trace how regedit.exe gets its access through Aurthz.dll to access the USB data. So I’m asking all who reads this:- to partition any friend they have that has this skill to get the Aurthz.dll info needed. I find communicating with USB.org they reply when they have a positive email reply but do not bother should their email be a slightly negative policy. For all simple reasoning, all that USB had to do was to have a secure key as they have done, and to update the same data into a unsecured key every time the data is changed for USB developer to access. And not bother developers access to Aurthz.dll. Authz.dll with these functions for USB:- AuthzFreeResourceManager AuthzFreeContext AuthzAccessCheck(Flags: DWORD; AuthzClientContext: AUTHZ_CLIENT_CONTEXT_HANDLE; pRequest: PAUTHZ_ACCESS_REQUEST; AuditInfo: AUTHZ_AUDIT_INFO_HANDLE; pSecurityDescriptor: PSECURITY_DESCRIPTOR; OptionalSecurityDescriptorArray: PSECURITY_DESCRIPTOR; OptionalSecurityDescriptorCount: DWORD; //OPTIONAL, Var pReply: AUTHZ_ACCESS_REPLY; pAuthzHandle: PAUTHZ_ACCESS_CHECK_RESULTS_HANDLE): BOOl; AuthzInitializeContextFromSid(Flags: DWORD; UserSid: PSID; AuthzResourceManager: AUTHZ_RESOURCE_MANAGER_HANDLE; pExpirationTime: int64; Identifier: LUID; DynamicGroupArgs: PVOID; pAuthzClientContext: PAUTHZ_CLIENT_CONTEXT_HANDLE): BOOL; AuthzInitializeResourceManager(flags: DWORD; pfnAccessCheck: PFN_AUTHZ_DYNAMIC_ACCESS_CHECK; pfnComputeDynamicGroups: PFN_AUTHZ_COMPUTE_DYNAMIC_GROUPS; pfnFreeDynamicGroups: PFN_AUTHZ_FREE_DYNAMIC_GROUPS; ResourceManagerName: PWideChar; pAuthzResourceManager: PAUTHZ_RESOURCE_MANAGER_HANDLE): BOOL; further in Authz.h on kolers.com J Lex Dean.

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• Late 2008 Unibody MacBook Pro, Snow Leopard EFI 1.8 downgrade

  - by SiLo

  Question: Does anyone know of an EFI downgrade for user on 1.8? I have found a 1.7 to 1.6 downgrade, but once on 1.8 this downgrade no longer works. Background: After upgrading to Snow Leopard, and installing the EFI 1.8 update (as recommended by Software Update), I have lost the ability to burn discs. This also includes when using external burners and when booting into Vista using Bootcamp. Other seemingly related problems to the EFI I have are, chronic overheating, random temporary beachball lockups, longer boot times. These 'other' problems have been solved for other users who experienced these problems on EFI 1.7, but were able to rollback to 1.6. I am looking for a solution that does not require sending my computer back to Apple.

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• How to blacklist a problem wifi access point by MAC address in OSX

  - by Sam Alexander

  So I am a small mac-user cog in a larger windows-based network machine. The network here works fine for most everyone else (on PCs), but I have random timeouts and issues with the Wifi. Luckily, I have identified a few problem access points by MAC address (via their log messages in Console.app). Is it possible to tell my Airport on my Macbook to avoid those access points, and only speak with the access points who are far less touchy about me drinking the Apple kool-aid? All of the points are on the same network SSID.

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• KVM online disk resize?

  - by Eil

  We're evaluting KVM for Linux virtualization on a few projects. All is going well so far. But one of our requirements is the ability to add disk space to a running guest without rebooting or taking it offline. Is this possible with KVM? The only thing I've found so far (but have not tested yet) is the ability to hotplug disks into the machine. If I go this route, then I could always add the new disk to an LVM volume group on the guest and then extend the chosen logical volume. The biggest downside to this approach is that over time we might end up with guests having variable numbers of virtual disks. The "real" disk space would be provided to the host over a SAN, so we can always add more space to the host whenever.

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• Bulk Email Verification Tool

  - by JoefrshnJoeclean

  I'm looking for a bulk email validation tool to parse a list of 60K email addresses. Our company sends out 8 Million email newsletters a month via our mailing list software - MDAEMON. MDAEMON ships with a bad email address validator but I'm not quite comfortable with its results as it captures returned email addresses with SMTP errors of 500 and above. (We want to keep emails that return a Full Mailbox error or bounce backs that see us as SPAM) To further prune the list, we use Advanced Email Verifier. But I tested a random sample of this list and found a couple emails to be valid. Since our company relies heavily on traffic from our newsletters, I am wondering what other Windows-based bulk email verifier tools are out there?

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• Is it safe to disable nmi_watchdog?

  - by Rayne

  I'm using RHEL 6 (kernel 2.6.32-131) and I'm trying to start oprofile, but I keep getting an error. My oprofile version is 0.9.6-12. I was able to successfully do opcontrol --init But when I did a opcontrol --start --no-vmlinux I got the error Using default event: CPU_CLK_UNHALTED:100000:0:1:1 Error: counter 0 not available nmi_watchdog using this resource ? Try: opcontrol --deinit echo 0 > /proc/sys/kernel/nmi_watchdog I don't know if it's safe for me to do this? For what I googled, it seems that nmi_watchdog is used to reboot the system if it hangs, and that sounds like something I want. Also, grep NMI /proc/interrupts shows a bunch of numbers, which I guess indicates that nmi_watchdog is already running? How can I run both oprofile and nmi_watchdog?

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• What Excel formats are (most) compatible with LibreOffice and Google Docs?

  - by iconoclast

  I use Excel (and occasionally Numbers), but I want to be able to share with users of Google Docs and LibreOffice (and I may want to switch in the future). What's the most compatible format to save my Excel spreadsheets in? I'm asking as a question here rather than merely Googling for a list of formats that LibreOffice and GoogleDocs support (although I'm doing that too, and will post the answer if no one else does) because there are likely to be hidden "gotchas" that only someone who has experience using all of the above applications is going to know about. Answers that include personal experience will be preferred over those that only post a link to the relevant facts on google.com and libreoffice.com.

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• Nexenta/OpenSolaris filer kernel panic/crash

  - by ewwhite

  I've an x4540 Sun storage server running NexentaStor Enterprise. It's serving NFS over 10GbE CX4 for several VMWare vSphere hosts. There are 30 virtual machines running. For the past few weeks, I've had random crashes spaced 10-14 days apart. This system used to open OpenSolaris and was stable in that arrangement. The crashes trigger the automated system recovery feature on the hardware, forcing a hard system reset. Here's the output from mdb debugger: panic[cpu5]/thread=ffffff003fefbc60: Deadlock: cycle in blocking chain ffffff003fefb570 genunix:turnstile_block+795 () ffffff003fefb5d0 unix:mutex_vector_enter+261 () ffffff003fefb630 zfs:dbuf_find+5d () ffffff003fefb6c0 zfs:dbuf_hold_impl+59 () ffffff003fefb700 zfs:dbuf_hold+2e () ffffff003fefb780 zfs:dmu_buf_hold+8e () ffffff003fefb820 zfs:zap_lockdir+6d () ffffff003fefb8b0 zfs:zap_update+5b () ffffff003fefb930 zfs:zap_increment+9b () ffffff003fefb9b0 zfs:zap_increment_int+68 () ffffff003fefba10 zfs:do_userquota_update+8a () ffffff003fefba70 zfs:dmu_objset_do_userquota_updates+de () ffffff003fefbaf0 zfs:dsl_pool_sync+112 () ffffff003fefbba0 zfs:spa_sync+37b () ffffff003fefbc40 zfs:txg_sync_thread+247 () ffffff003fefbc50 unix:thread_start+8 () Any ideas what this means?

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• Website pages very slow to load on first access

  - by Merianos Nikos

  I have a production web server that makes sites to be very slow when load for first time. After the first time all connections are normal and fast. In the following screen you can see the first test I have run for a random site in my server: and here you can see the result of the second time request: As you can see there is a big change in the second load of the same page. Here is the page load time graph: My problem is that I don't really know anything about Red Had Linux server, and also I don't know where can I start. Can somebody to help me ? I like to find out the solution for the long time "wait" in connection. I know that my question is very minimal, but you can always ask me to give you information about the server.

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• MediaTemple tcpsndbuf QoS Alerts

  - by theturninggate

  I'm hosting with MediaTemple on a (dv) Dedicated-Virtual 3.5 server. My site consists of a Wordpress blog, some custom PHP pages (nothing too intense), and I server 500-700 unique visitors per day. Despite my pretty modest numbers, I suffer from regular Apache crashes on account of QoS Alerts, mostly flagged as "tcpsndbuf". MediaTemple support -- usually tops -- has been pretty useless on this matter. I'm looking for answers as to how/why this is happening, advice on how to stop it. My website is a good portion of my livelihood, and downtime equates to lost income. Any and all help much appreciated. -Matt

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• Diagnose Issues with USB External Hard Drive

  - by Chris Lieb

  I have a 1TB SATA hard drive in a third-party USB enclosure hooked up to my computer via USB. The drive has become increasingly unreliable, randomly unmounting and remounting in Windows, making strange noises on occasion, and every once in a while making lots of noise and then unmounting, only fixable by powering down the enclosure, waiting a while, then powering it back up again. I am unsure if the hard drive or the enclosure is to blame. The random unmount/remount could be the enclosure, but the strange sounds are likely related to the hard drive. Given this uncertainty, I want to figure out which of the two items needs to be replaced. However, I do not know of a way to test each item separately since I do not have an extra SATA-to-USB enclosure to test the hard drive with or an extra SATA hard drive to test the enclosure with. Does anyone know how to figure out what's to blame so that I don't have to replace both unless it is absolutely necessary.

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• Manage Upload Permissions, SFTP & Linux

  - by John R

  I'm new to Linux. I am working with a Redhat 5.5 server and am using a Java-based SFTP script that will allow multiple users to upload text files to a server. I am undecided if each user will have a separate directory or if I will use a naming convention that includes their customer ID. The files include some personal information about their LAN settings, so I prefer to use SFTP as apposed to FTP. It is my understanding that SFTP is encrypted (Also, I have a Java class configured to upload via SFTP, so I prefer not to switch protocols unless their is a very-good reason). The prototype is for a system that will support large numbers of customers and the thought of continually adding and removing clients through the command line seems highly impractical. (Again, I am new_to/learning Linux and Redhat). What are normal conventions for giving multiple users permission to SFTP upload files with a unique username and password for each.

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• What influences the kind of RAM a desktop or laptop can support?

  - by Albert Iordache

  What exactly influences the kind of RAM a desktop or laptop can support? Apart from the clock speed, the maximum amount of RAM the motherboard can handle, the DDR type (1/2/3) and the shape of the module (DIMM for desktops, SO-DIMM for laptops)? I see that in certain cases, such as with the Kingston 4GB DDR3 1333MHz CL9, (and on the Kingston KTD-L3B/4G page) the page displays a set of laptop product numbers. Does the actual model of the laptop also influence the models of RAM it can support? Could, for instance, an Asus K52 work with that particular RAM module, even if it specifies Dell models?

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• MySQL open files limit

  - by Brian

  This question is similar to set open_files_limit, but there was no good answer. I need to increase my table_open_cache, but first I need to increase the open_files_limit. I set the option in /etc/mysql/my.cnf: open-files-limit = 8192 This worked fine in my previous install (Ubuntu 8.04), but now in Ubuntu 10.04, when I start the server up, open_files_limit is reported to be 1710. That seems like a pretty random number for the limit to be clipped to. Anyway, I tried getting around it by adding a line like this in /etc/security/limits.conf: mysql hard nofile 8192 I also tried adding this to the pre-start script in mysql's upstart config (/etc/init/mysql.conf): ulimit -n 8192 Obviously neither of those things worked. So where is the hoop that has been added between Ubuntu 8.04 and 10.04 through which I must jump in order to actually increase the open files limit?

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• SharePoint Item Edit Form (editform.aspx) keeps closing webparts - MOSS 2007

  - by poolybit

  We have a custom list within MOSS 2007 which sporadically closes the edit forms web part, despite the fact that the web parts property 'allow close' is unticked. The only way to make the form work again is to edit the page in SharePoint Designer and untick the option of 'web part closed', this then allows the form to function but at a seemingly random interval it will close itself again. There is quite a large user base accessing the site/list at anyone time, also note this has happened once on another list on another site collection. Has anyone else experienced this issue before or can offer any advice?

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• apache rewrite debian vs windows

  - by user1079002

  I have simple rewrite rules as I just learned about them RewriteEngine On RewriteRule ^dl/(.*)/.*$ dl/$1/index.php [L] RewriteRule ^index.php$ upload.js [L] both are working on Windows for url localhost/upload/dl/mkdji/index.php, but on Debian works only second rule for url www.domain.com/index.php, but not for www.domain.com/dl/oksoks/index.php After dl is some random string. Obviously I'm missing something regarding directory depth, but don't know what. file htacces is in localhost/upload and root of domain.com folders. What am I missing here?

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• Incredibly high latency for Ubuntu guest on Hyper-V

  - by Mark Henderson

  I've got several Ubuntu 10.04 virtual machines running as Hyper-V guests on Windows Server 2008 R2 SP1 and they're all perfectly fine. Today I installed my first Ubuntu 11.10 virtual machine and I'm seeing rediculous pings: These servers are all connected via gigabit to a local LAN, with almost no network traffic at all1, with a legacy network adapter in Hyper-V. I'm a bit of an Ubuntu n00b so I don't really know where to go from here. Any ideas? free -m reports: total used free shared buffers cached Mem: 485 470 15 0 63 299 -/+ buffers/cache: 107 378 Swap: 507 20 487 This is within a few mb of our other Ubuntu servers that are on 10.04. I removed the Legacy NIC and installed a Synthetic one in Hyper-V and this did improve the numbers, in that they're around 10-30ms now, but I would still be expecting <1ms response times. 1As a comparison, I have another Ubuntu 10.04 guest on Hyper-V almost 1,000km away that has a ping of 33ms

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• how to best config for synflood setup in csf but web response still fast

  - by Binh Nguyen

  my server down random every day 4-5 time cause get high load very quick.. I have install csf and with some config server now stable.. load around 5. BUT the big isuse is : the real user very hard to access website specially from IE browser you can test at xaluan.com the flowing is config using in csf: SYNFLOOD = "1" SYNFLOOD_RATE = "100/s" SYNFLOOD_BURST = "10" CONNLIMIT = "80;30" PORTFLOOD = "80;tcp;70;5" CT_LIMIT = "29" # other config may same as default i playing around with this config for a week but still not work around.. If increase the rate SYNFLOOD_RATE = "140/s" or more.. the website response very fast.. be side have bad effect of server load increase so fast normal 20 and may be up to few hundred in peck time .. my need is response time fast but load still low.. please help thanks ps: server runing nginx frontend, apache, mysql, php ,, the home page has around 70 elements which will cached in browser in fist time access..

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• Windows 7 64bit keyboard issues

  - by Scott

  I have a Pavilion dv4 notebook running Windows 7 64bit Enterprise edition. This morning I started to notice some really strange behavior in how it handled its built-in keyboard. At random intervals there will be a long delay in key presses, to which some keys will never show and other keys will continue to repeat until you hit the backspace. Other keys get mapped incorrectly to other keys. If I hook up an external keyboard the problem does not appear. Before I reformat the machine and do a fresh install, I thought I would check here to see if anyone has experienced this same issue and if so, how did you fix it?

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• Exposing the ipPhone attribute to Communicator and the OCS address book service

  - by Doug Luxem

  I am in the process of integrating OCS with our Cisco phone system using CUCIMOC. After some fiddling with the phone normalization rules, it appears that I can get PSTN numbers to be dialed though the CUCIMOC interface (yay!). However, during this process I came to realize that the ipPhone attribute in Active Directory does not appear to be exposed to Communicator (and CUCIMOC). What is strange though, is that I can see from the OCS address book service "Invalid_AD_Phone_Numbers.txt" that the attribute is processed by the address book service. My question is, how do I expose the ipPhone field in Office Communicator? Currently, Communicator maps like this - Work = telephoneNumber Mobile = mobile Home = homePhone Attributes such as otherHomePhone, ipPhone, otherMobile, otherTelephone, otherIpPhone are ignored.

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• Removing an OTF macro from a Razer Deathstalker

  - by Herpeslurpee

  I recently bought a Razer Deathstalker, and the other day I managed to activate the OTF macro recorder by accident, so now I have random gibberish and key presses bound to regular keys, so typing anything ends up being a pain, considering the backspace key prints "allallallallall", and so on. The only way I've found of fixing this is reconnecting the keyboard or disabling Synapse, but that's only temporary, as it comes right back the next time I turn my PC on. Razer support mentions nothing related to removing them, and neither anywhere else I could imagine, and nothing shows up in Synapse (god I hate Synapse). But anyways, I'd appreciate it if anyone could help. Thanks

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• Windows 7 randomly installs an "Unknown Device" successfully

  - by Amazed

  Rarely (several days to weeks between occurrences,) and seemingly at random, I get a balloon notification from Windows 7 (x64 SP1 Home Premium) that it is installing hardware for me. Whatever is being installed does so without error. However, no new hardware has been installed or plugged in! When I click the balloon it doesn't give me any useful information: Looking in the event log, I find this entry: Event ID: 20001 Source: UserPnp Task Category: 7005 Message: Driver Management concluded the process to install driver FileRepository\usb.inf_amd64_neutral_153b489118ee37b8\usb.inf for Device Instance ID USB\VID_0000&PID_0000\6&3AF9A177&0&0060&&02 with the following status: 0x0. It appears to be USB related. My motherboard has both USB 2.0 and 3.0 controllers. My keyboard and mouse are plugged into the 2.0 slots and the data/recharge cable for a tablet (but not the tablet itself) was plugged in to the 3.0 slot. No other USB devices have been attached for several days/reboots. Why is Windows doing this?

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