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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Photo tour of Apple Headquarters

  - by Gopinath

  Apple is a very secretive organization – they highly guard details of up coming products, features and very few elite people would get chance to sneak peak in to their campus. If you search the web for pictures of Apple HQ you may find few photographs taken by fan boys outside the headquarters but not any photographs taken inside. Bloggers at AppleGazette  has done some extensive research and unearthed 30 photographs of Apple’s headquarters in Cupertino, California.   It’s a good treat to view the pictures for all Apple lovers and here are two photographs These pictures were taken by elite visitors of Apple HQ and posted online. For complete set of photographs check out this post by AppleGazette.

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• Creuna Platform

  - by csharp-source.net

  Creuna Platform is a an open source web application framework based on Microsoft .NET and is fully written in C#. The aim for Creuna Platform is to make life easier for system developers by providing a highly competent component toolkit that increases the productivity and quality of a system. The framework contains components for data access, configuration handling, messaging and a broad range of utility classes, controls and services. The framework also has several components for the EPiServer CMS. Creuna Platform is licensed under Affero GNU General Public License Version 3.

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• Open Source Bulletin Board with Facebook Group Integration

  - by Brian

  I'm working on a an open-source community-oriented project which needs a highly social component where users can post discussion topics and questions and interact with each other. It would be ideal to facilitate discussion seamlessly between a bulletin board and Facebook. Has anyone seen such an integration? I'm talking about something that goes beyond a simple FB OAuth and actually synchronizes both forum posts / topics / OAuth / comments. Pretty please if a moderator is going to delete this tell me which StackExchange forum is the appropriate place for posting such an inquiry. :)

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• Why Oracle Retail Merchandise Operations Management?

  - by user801960

  Lara Livgard, Director of Oracle Retail Strategy, explains why retailers should choose Oracle Retail Merchandise Operations Management (MOM), sharing the benefits of the solutions and showcasing customer examples. MOM is a highly proven solution supporting over 275 live customers across the world across a range of vertical markets, through its flexible, modular architecture. The robust functionality and scalable nature of the MOM solutions provide the platform to support retail growth through acquisitions, international expansion and the addition of new formats, assortments and channels. Access this video on our YouTube Channel. Take a look at the Oracle Retail website for more information on Merchandise Operations Management.

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• Unable to access internet from devices connected over wifi hotspot with ubuntu 13.04

  - by Jeesmon Jacob

  I am using ubuntu 13.04 and till couple of days back I was able to connect to internet using the hotspot connection I had created previously when I started using ubuntu 10... But two days back I noticed that devices are getting connected to wifi but are not able to access internet.. I deleted my old wifi hotspot and created a new one by going to network settings and there by clicking create a hotspot option.. I logged in from my wife's laptop which is running on windows 7. It was able to establish connection but was not able to access the internet.. Same is happening with my iPhone too I am able to connect to hotspot but for some reason it is not able to access internet... Any help would be highly appreciated.. Thanks Jacob

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• How to write good blog post tags

  - by keruilin

  It seems that you have three choices in deciding how you write tags for your blog posts: Make them user friendly Make them highly searchable Combo of the two For example, let's say that I have a blog post that has write-ups on the top 10 ipad apps for business travel (e.g., Evernote, Dragon Diction, Instapaper, etc.). User friendly tags: ipad apps, business travel Searchable keywords (analyzed with Google Keyword Analyzer): ipad apps, ipad travel apps, evernote ipad, instapaper, instapaper ipad Combo: ipad apps, ipad travel apps So my question comes down to this: which is really the best choice -- 1, 2 or 3? Note: this visible post tags will also serve as the meta keywords for the post page.

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• Google I/O 2010 - Testing techniques for Google App Engine

  Google I/O 2010 - Testing techniques for Google App Engine Google I/O 2010 - Testing techniques for Google App Engine App Engine 201 Max Ross We typically write tests assuming that our development stack closely resembles our production stack. What if our target environment only lives in the cloud? We will highlight the key differences between typical testing techniques and Google App Engine testing techniques. We will also present concrete strategies for testing against local and cloud-based implementations of App Engine services. Finally, we will explain how to use App Engine as a highly parallel test harness that runs existing test suites without modification. For all I/O 2010 sessions, please go to code.google.com/events/io/2010/sessions.html From: GoogleDevelopers Views: 6 1 ratings Time: 54:29 More in Science & Technology

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• Will Swift or any upcoming Apple developer tools be incompatible with .xibs? [on hold]

  - by user

  I'm still letting the sudden announcement of a language change (Swift) sink in, and I'm wondering if the upcoming platform changes will still be highly compatible with using .xibs for interface development. I've used Storyboards in multiple production projects but I don't feel very productive with them, and I get tired of managing multiple storyboards, links, and xib connections for complex views. I don't see why Swift and Xcode 6 wouldn't cooperate with Xibs indefinitely if it still allows @IBOutlets and @IBActions, but I have realized that Apple purposely shuns old methodologies for the sake of doing so. If there's any reasons to turn away from xibs in iOS8 besides the use-the-new-stuff conventional wisdom, I'd like to know before its too late.

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• PageRank is the Best Indicator of Competition Strength For a Keyword in SEO - New Verifiable Theory

  The major argument against PageRank in SEO is that pages with zero PageRank can be in the top positions even for highly competitive keywords. However, we are left with requiring an explanation as to why "PageRank is Google's view of the importance of this page." It becomes apparent that either Google is misleading us or we have all been misinterpreting Google's statement. From extensive evaluation of the top Google search engine results pages for hundreds of keywords, the author observed that those high positioned web pages with PageRanks of zero have a home page with higher PageRanks, usually three or more.

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• EISK&ndash;Employee Info Starter Kit 5.0

  - by Tiago Salgado

  Employee Info Starter Kit is an open source project that is highly influenced by the concept ‘Pareto Principle’ or 80-20 rule, where it is targeted to enable a web developer to gain 80% productivity with 20% of effort with respect to learning curve and production. It is intended to address different types of real world challenges faced by web application developers when performing common CRUD operations. Using a single database table ‘Employee’, the current release illustrates how to utilize Microsoft ASP.NET 4.0 Web Form Data Controls, Entity Framework 4.0 and Visual Studio 2010 effectively in that context.   More information on codeplex project site.

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• In Social Relationship Management, the Spirit is Willing, but Execution is Weak

  - by Mike Stiles

  In our final talk in this series with Aberdeen’s Trip Kucera, we wanted to find out if enterprise organizations are actually doing anything about what they’re learning around the importance of communicating via social and using social listening for a deeper understanding of customers and prospects. We found out that if your brand is lagging behind, you’re not alone. Spotlight: How was Aberdeen able to find out if companies are putting their money where their mouth is when it comes to implementing social across the enterprise? Trip: One way to think about the relative challenges a business has in a given area is to look at the gap between “say” and “do.” The first of those words reveals the brand’s priorities, while the second reveals their ability to execute on those priorities. In Aberdeen’s research, we capture this by asking firms to rank the value of a set of activities from one on the low end to five on the high end. We then ask them to rank their ability to execute those same activities, again on a one to five, not effective to highly effective scale. Spotlight: And once you get their self-assessments, what is it you’re looking for? Trip: There are two things we’re looking for in this analysis. The first is we want to be able to identify the widest gaps between perception of value and execution. This suggests impediments to adoption or simply a high level of challenge, be it technical or otherwise. It may also suggest areas where we can expect future investment and innovation. Spotlight: So the biggest potential pain points surface, places where they know something is critical but also know they aren’t doing much about it. What’s the second thing you look for? Trip: The second thing we want to do is look at specific areas in which high-performing companies, the Leaders, are out-executing the Followers. This points to the business impact of these activities since Leaders are defined by a set of business performance metrics. Put another way, we’re correlating adoption of specific business competencies with performance, looking for what high-performers do differently. Spotlight: Ah ha, that tells us what steps the winners are taking that are making them winners. So what did you find out? Trip: Generally speaking, we see something of a glass curtain when it comes to the social relationship management execution gap. There isn’t a single social media activity in which more than 50% of respondents indicated effectiveness, which would be a 4 or 5 on that 1-5 scale. This despite the fact that 70% of firms indicate that generating positive social media mentions is valuable or very valuable, a 4 or 5 on our 1-5 scale. Spotlight: Well at least they get points for being honest. The verdict they’re giving themselves is that they just aren’t cutting it in these highly critical social development areas. Trip: And the widest gap is around directly engaging with customers and/or prospects on social networks, which 69% of firms rated as valuable but only 34% of companies say they are executing well. Perhaps even more interesting is that these two are interdependent since you’re most likely to generate goodwill on social through happy, engaged customers. This data also suggests that social is largely being used as a broadcast channel rather than for one-to-one engagement. As we’ve discussed previously, social is an inherently personal media. Spotlight: And if they’re still using it as a broadcast channel, that shows they still fail to understand the root of social and see it as just another outlet for their ads and push-messaging. That’s depressing. Trip: A second way to evaluate this data is by using Aberdeen’s performance benchmarking. The story is both a bit different, but consistent in its own way. The first thing we notice is that Leaders are more effective in their execution of several key social relationship management capabilities, namely generating positive mentions and engaging with “influencers” and customers. Based on the fact that Aberdeen uses a broad set of performance metrics to rank the respondents as either “Leaders” (top 35% in weighted performance) or “Followers” (bottom 65% in weighted performance), from website conversion to annual revenue growth, we can then correlated high social effectiveness with company performance. We can also connect the specific social capabilities used by Leaders with effectiveness. We spoke about a few of those key capabilities last time and also discuss them in a new report: Social Powers Activate: Engineering Social Engagement to Win the Hidden Sales Cycle. Spotlight: What all that tells me is there are rewards for making the effort and getting it right. That’s how you become a Leader. Trip: But there’s another part of the story, which is that overall effectiveness, even among Leaders, is muted. There’s just one activity in which more than a majority of Leaders cite high effectiveness, effectiveness being the generation of positive buzz. While 80% of Leaders indicate “directly engaging with customers” through social media channels is valuable, the highest rated activity among Leaders, only 42% say they’re effective. This gap even among Leaders shows the challenges still involved in effective social relationship management. @mikestilesPhoto: stock.xchng

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• Webshop for digital goods with voucher / gift card system [duplicate]

  - by Kelzama

  This question already has an answer here: Which Ecommerce Script Should I Use? 1 answer I'm searching for a webshop which provides the following: The shop offers digital goods (like mp3) User can buy a voucher / gift card @Reseller (Or there is a code provided in the CD) User can enter his code @ webshop and gets the download (unregistered) User can enter his code @ webshop and download is added to his/her library (registered) optional: Resellers can buy codes from the Webshop I already tried prestashop as it looks quite nice. But it needs a lot of custom programming (and has a very strange voucher-system). Customer has to add the File into the basket and add the voucher at checkout. I want to skip that ;) Is there a Webshop (Or CMS + Plugin) which provides the things I need? (it could also be a CMS with a Storage/Folder Plugin (like joomla + K2) and a possibility to activate downloads via unique Codes.) Any ideas are highly appreciated :) Thanks in advance.

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• Attached Property port of my Window Close Behavior

  - by Reed

  Nishant Sivakumar just posted a nice article on The Code Project.  It is a port of the MVVM-friendly Blend Behavior I wrote about in a previous article to WPF using Attached Properties. While similar to the WindowCloseBehavior code I posted on the Expression Code Gallery, Nishant Sivakumar’s version works in WPF without taking a dependency on the Expression Blend SDK. I highly recommend reading this article: Handling a Window’s Closed and Closing Events in the View-Model.  It is a very nice alternative approach to this common problem in MVVM.

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• SQL Server Maintenance Utilities Update for SQL Server 2008 R2

  - by Greg Low

  Great to see that our friend Ola Hallengren has updated his maintenance utility scripts to deal with SQL Server 2008 R2. These scripts are highly regarded, particularly given the price: free ! You'll find them here: http://ola.hallengren.com/Versions.html Ola noted that the main change from 2008 is that backup compression is now supported in Standard Edition of SQL Server. That in itself is good news. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!...(read more)

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• "Unable to install initrd-tools" error during installation.

  - by Rahul

  Was trying to install Ubuntu from a CD on a machine which already has windows on it, choose the option of "Resize IDE1 master (hda) and use freed space" during the "Install the base system" step. After that i get the error: Unable to install initrd-tools. An error was returned while trying to install the initrd-tools package into the target system. Check /target/var/log/bootstrap.log for details. The problem is one one hand i cannot proceed with the complete installation and on other hand if i remove the CD, am not able to boot windows as it says No bootable device. Would highly appreciate for any recommendations.

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• Version Changes: How considerable are the compatibility issues in project?

  - by Aditya P

  For example if we consider ActionScript2.0(based on Objects but programming does not implement much OOP ) vs 3.0(highly OOP) its like a whole new scripting language in the sense of approach, programming style,features you get the idea. In PHP we can see current versions going from 3-5. brief version changes Question :Developers who work on PHP is it easy to migrate from version to version? Question :Are there any extensive compatibility issues, forward or backward? Question :Does your project stick to a particular version till the end ? Question :Does the programming style ,approach change from version to version? Question :If you had to get started on PHP to contribute to a project built earlier versions, would learning the latest version be counterproductive towards this aim? Some related topics i had come across on SE How should I be keeping track of php script version/changes? What is happening to PHP 6? It would be Really helpful in understanding if you could answer this topic directly to the questions put forth.

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• Scalable web-hosting for a youtube-like service (no, not porn) [closed]

  - by Crawling Pasta Hellion

  Possible Duplicate: How to find web hosting that meets my requirements? My business partner and I are looking for a European web-hosting service (we are situated in Europe). That service needs to be, needs to have: international servers, a server for each continent at the very least. a high amount of bandwidth. highly scalable, since we are expecting to start off small, but as our user base grows so will everything else (again, no porn or phallic jokes) need to do. a moderate to supreme customer service. of course a small downtime per annum. affordable at first, fair as we grow. I think that is all. Any input is greatly appreciated. Thank you in advance.

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• I'm a CS student, and honestly I don't understand Knuth's books..

  - by Raymond Ho

  I stumbled this quote from Bill Gates: "You should definitely send me a resume if you can read the whole thing." He was talking about The Art of Programming books.. So I was pretty curious and want to read it all but honestly, I don't understand it at all.. I'm really not that highly intellectual being.. So this should be the reason why I can't understand it, but I am eager to learn.. I'm currently reading volume 1 about fundamental algo.. So is there any books out there that are friendly to novice/slow people like me? So I can build up myself and hopefully in the future I can read Knuth's book at ease..

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• glColor3f Setting colour

  - by Aaron

  This draws a white vertical line from 640 to 768 at x512: glDisable(GL_TEXTURE_2D); glBegin(GL_LINES); glColor3f((double)R/255,(double)G/255,(double)B/255); glVertex3f(SX, -SPosY, 0); // origin of the line glVertex3f(SX, -EPosY, 0); // ending point of the line glEnd(); glEnable(GL_TEXTURE_2D); This works, but after having a problem where it wouldn't draw it white (Or to any colour passed) I discovered that disabling GL_TEXTURE_2D Before drawing the line, and the re-enabling it afterwards for other things, fixed it. I want to know, is this a normal step a programmer might take? Or is it highly inefficient? I don't want to be causing any slow downs due to a mistake =) Thanks

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• Shopping cart for service providers?

  - by uos??

  From my limited exposure, it seems to me that most shopping cart/eCommerce platforms are specifically for products-based retailers. On several occasions now, I've been asked about ecommerce solutions for service providers. That is, it's basically just a single product with payment but no shipping, and highly configurable "product". Any recommendations for a cost-efficient solution (high feature coverage) for such a web platform? Requirements: .NET No/suppressed product catalog A service customization selection form Payment (probably PayPal with accountless credit card processing) Guest purchases (no site account required) Email confirmation Customer service -facing control panel It's hard to search for such a product because I get "web service based ecommerce software" and so on clouding up the results.

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• No more: "What was my password again? Was it 12345 or 123456?"

  - by hinkmond

  Keep track of all your passwords with this Java ME password tracker on your Java feature phone. See: Java ME KeePassMobile Here's a quote: You can put all your passwords in one database, which is locked with one master key and/or a key file. ... KeePassMobile is a password manager software for mobile phones (J2ME platform) that is compatible to KeePass. With KeePassMobile you are able to store all your passwords in a highly-encrypted KeePass (1.x*) database on your mobile phone and view them on the go! Don't leave home without it! And, don't forget your master password either, because if you do... you're pretty much fried with Y-rays. Hinkmond

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• How to convert .avi video to .mp4(for Motorola Milestone, Android 2.3.4) with Avidemux

  - by kv1dr

  I open .avi video with Avidemux and I set Video format to MPEG-4 AVC(under Configure, Bitrate tab I choose "Single Pass - Bitrate (Average)" and Target bitrate to 256 kb/s, under Filters I choose MPlayer resize to 480x360 and I also add a subtitles) audio format to AAC (Faac)(Under Configure, I choose Bitrate 96) and format to MP4(like a image below). When Avidemux convert video to .mp4 format I can play the file on my copmuter, but on my phone I can't. When I want to play it on my phone with native video player, it just show the error something like "Can't play this video". So the question is how to convert .avi video to .mp4 with Avidemux(because I want to have subtitles inside movie) to be playable with android phone(Android version 2.3.4) with native player. Any help will be highly appreciated. :)

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• How to design a leaderboard?

  - by PeterK

  This sounds like an easy thing but when i considering the following Many players Some have played many games and some just started Different type of statistics ...on what information should the actual ranking be based on. I am planning to display the board in a UITableView so there is limited space available per player. However, I am not bound to the UITableView if there is a better solution. This is a quiz game and the information i am currently capturing per player is: #games played totally #games played per game type (current version have only one game type) #questions answered #correct answers Maybe i should include additional information. I have been thinking about having a leaderboard property page where the player can decide on what basis the leaderboard should display information but would like to avoid the complexity in that. However, if that is needed i will do it. Anyone that can give me some advice on how to design the presentation of this would be highly appreciated?

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• Keeping Entitlements in Check

  - by Naresh Persaud

  Thanks for going the webcast on keeping entitlements in check. As a follow up, I have attached the slides to the webcast. The webcast will be available on demand shortly via IOUG.   A few key takeaways: Application security means applying both preventive and detective controls. Audit and security groups need the combination of both access certification and runtime dynamic authorization. Today, security policy is largely fragmented and brittle to change. The result is audit exposure for highly regulated applications.  By addressing the entire value chain of application security with a comprehensive platform approach, organizations can reduce the risk and improve compliance.    Ioug webcast entitlements in check View more PowerPoint from OracleIDM

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