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• 81% of European Shoppers Willing to Pay More for Better Customer Experience

  - by Richard Lefebvre

  Customer Experience provides strategic driver for business growth Research released today from Oracle has revealed that customer experience is now a key driver for revenue growth in Europe, and an effective channel for brand differentiation in a globalized economy where products and services are increasingly commoditized. The research report, “Why Customer Satisfaction is No Longer Good Enough,” reveals that 81% of consumers surveyed are willing to pay more for superior customer experience. With nearly half (44%) willing to pay a premium of more than 5%. Improvement of the overall customer experience (40%), providing quick access to information and making it easier for customers to ask questions (35%) were cited as key drivers for spending more with a brand. The pan-European research, carried out in June 2012 by independent research company Loudhouse, surveyed 1400 online shoppers (50% female, 50% male) who had made a complaint or enquiry to a customer service department in the last 12 months. For full research findings please go to: http://bit.ly/UwmB3j or check the Press Release

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• "Siebel2FusionCRM Integration" solution by ec4u (D)

  - by Richard Lefebvre

  ec4u, a CRM System Integration leader based in Germany and Switzerland, and an historical Oracle/Siebel partner, offers a complete "Siebel2FusionCRM Integration" solution, based on tools methodology and services. ec4u Siebel2FusionCRM Integration solution's main objectives are: Integration between Siebel (on-premise) and Fusion CRM / Marketing (“in the cloud”) Accounts, Contacts and Addresses are maintained by Sales in Siebel CRM and synchronized in real-time into Fusion CRM / Marketing CDM Processing ensures clean data for marketing campaigns (validation and deduplication) Create E-Mail marketing campaigns and newsletters in Fusion The solution features: Upsert processes figure out what information needs to be updated, inserted or terminated (deleted). However, as Siebel is the data master, it is still a one-way synchronization. Handle deleted or nullified information by terminating them in Fusion CRM (set start and end date to define the validity period) Initial load and real-time synchronization use the same processes Invocations/Operations can be repeated due to no transactional support from Fusion web services Tagging sub entries in case of 1 to N mapping (Example: Telephone number is one simple field in Siebel but in Fusion you can have multiple telephone numbers in a sub table) E-Mail-Notification in case of any error (containing error message, instance number, detailed payload) Schematron Validation Interested? Looking for more details or a partnership with ec4u for a "Siebel2FusionCRM Integration" project? Contact: Gregor Bublitz, Director Expert Services ([email protected])

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• How to share code as open source?

  - by Ethel Evans

  I have a little program that I wrote for a local group to handle a somewhat complicated scheduling issue for scheduling multiple meetings in multiple locations that change weekly according to certain criteria. It's a niche need, but I wouldn't be surprised if there are other groups that could use software like this. In fact, we've had requests from others for directions on starting a group like this, and if their groups get as big, they might also want special software to help with scheduling. I plan to continue developing the program and eventually make it an online web app, but a very simple alpha version is completed as a console app. I'd like to make it available as open source, but I have no idea what kind of process I should go through first. Right now, all I have is Java code, not even unit-tested thoroughly. I haven't shown the code to anyone else. There is no documentation. I don't know where I would put the code so others could access it. I don't know anything about licensing it. I don't know what kind of support people will expect from me if I release it as open source. I have no idea what else I should worry about. Can someone outline for me (or post an article(s) that outlines) the process of taking open source software from "coded" to "completed / available"? I really don't want to embarrass myself by doing things weirdly.

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• Having MSc or Experience worth in industrial environments?

  - by Abimaran

  I'm a fresh graduate in Electronic & Telecommunication field, and in our University, we can have major and minor fields in the relevant subjects. So, I majored in telecommunication and minored in Software Engineering. As I learned programing long before, Now I'm passionate in SE and programming. And, I want drive into the SE field. And, It came to know that, in industries, most of them expecting the candidates to have the experience, or having a MSc in the related field. [I'm referring my surrounding environment, not all the industries]. My Question, How do they consider those MSc and experience guys in the industries? Thanks!

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• File permissions issue with an NFSv4 share, uploaded from a Mac Lion

  - by POP.sicle

  I have an NFSv4 share that was working fine, with Macs using Snow Leopard, to share files across the network. The NFS share has one cloned user/group that all clients autoconnect as. However, when I use a Lion Mac to copy a file from their user directory to the NFS, no other computer (mac SL/mac Lion/Win7) can edit/delete/write to the file that was uploaded - despite having the correct read/write/ex permissions visible on the NFS and through terminal. Attempting to edit the file permissions through Finder completely locks the file. I suspect this has something to do with Lion's ACLs (or maybe its version control) conflicting with NFSv4. Is there a way to disable or ignore extended ACLs or extended file permissions on the NFSv4 side, that would allow users to not run into this conflict? The work around currently is to use NFS Manager and set automounts to ignore ownership but installing NFS manager and configuring automounts for all of the computers seems more troubling than attempting to reconfigure the NFS settings. Advice?

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• I can access \\server via explorer but a program wont

  - by Michael Savage

  From ServerA I can access \\ServerB\Telephony\Files\abcdefgh.pdf using windows explorer. From the same ServerA when I try to access the same file on ServerB using a program (a program that imports files from csv file) I get "File Not Found" error. On \\ServerB\Telephony\ the Share is on and I added the service account that I used to log in to ServerA. I am clueless. Please suggest. (oh, it's a Windows 2008 R2 Server) (btw, I did try IP Address, FQDN but works with Explorer but CVS Importer wont read the path. At one time, I did get Access Denied but I dont get access denied anymore after adding the service account to the share. firewalls are off on the servers) Update: I go to My Computer Network I see many servers but ServerB is not in the list..

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• How to get feedback on mobile application

  - by Jason Crosby

  I am relatively new to programming. I have been programming with Java and Android for about 2 years now and just recently released my first app to the Google Play app store. I have passed the word on to everyone I know and posted a few times on Facebook about it. But I am not really seeing anyone install them. I love to code I'm not looking to have the next big time app, but it would be nice to get some installs and feedback/ratings so I can get an idea of how well its doing and if there are any fixes or improvements I can make. I thought about doing an AdMob campaign a couple times here and there at about $10 to $20 per day. But I'm not sure if that will generate any kind of worthwhile feedback. What other things could I be doing in order to get some feedback on my application? Thanks in advance for your help and suggestions.

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• OS X Server - setting up a share for network home directories + fast user switching

  - by sohocoke

  I'm nearly finished setting up my Open Directory master to allow users to be managed centrally and logged in on any of the client machines at home. I found discussion suggesting that using an AFP share for the 'Users' automount would result in network users (cf. users defined locally, or Portable Home Directory users) are unable to use fast user switching, as the first user logging in would trigger the automount and mount the 'Users' share with his permissions, preventing further users from using the mount. I've also found some suggestions to configure autofs such that the 'Users' share is mounted prior to any user logging in, but not great amounts of details along these lines. I'd greatly appreciate some instructions to set up autofs - ideally, on the OpenDirectory server rather than each client's etc/fstab or equivalent location, so that it isn't required per every client machine - to get fast user switching working with network users.

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• Trying to configure samba share with office server

  - by tomphelps

  Hi, i'm trying to set up fstab to automatically connect to my office shared server. I'm undoubtedly doing something silly here as the username and password and server name work fine in the first code snippet below, just not the second - any help would be appreciated! The following command works as expected... tom@tom-desktop: sudo /usr/bin/smbclient -L Server.local -Uguest Enter guest's password: Domain=[WORKGROUP] OS=[Unix] Server=[Samba 3.0.10] Sharename Type Comment --------- ---- ------- Lacie Disk Disk macosx Server Disk macosx IPC$ IPC IPC Service (Server) ADMIN$ IPC IPC Service (Server) Domain=[WORKGROUP] OS=[Unix] Server=[Samba 3.0.10] Server Comment --------- ------- ACER-9D60040D10 SERVER Server Workgroup Master --------- ------- WORKGROUP ACER-9D60040D10 But when i add the following line to /etc/fstab, i get this error: cifs_mount failed w/return code = -22 //Server.local/Server /media/maguires cifs username=guest,password=password 0 0

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• Learn a NoSQL or become a badass with traditional RDMS - Where is/will the work be?

  - by beck

  I'm half way through my MSc and am thinking about my dissertation which I get 3 months to work on full time. Im very comfortable with the traditional Relational Database, the question is should I work on a project where I get a good understanding of something like Cassandra, or should I really push my RDMS knowledge to the limit. Getting great at something like MySQL is a solid safe option, will there really be much work for me with Cassandra in my tool belt? I would love to do either.... Thanks for your opinions and advice.

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• Having MSc or Bsc with Experience, whats worth in industrial environments?

  - by Abimaran

  I'm a fresh graduate in Electronic & Telecommunication field, and in our University, we can have major and minor fields in the relevant subjects. So, I majored in telecommunication and minored in Software Engineering. As I learned programing long before, Now I'm passionate in SE and programming. And, I want drive into the SE field. And, It came to know that, in industries, most of them expecting the candidates to have the Bsc + experience of two+ years, or having a MSc in the related field. [I'm referring my surrounding environment, not all the industries]. My Question, How do they consider those MSc and BSc + experience guys in the industries? IMO, having MSc is great assert with comparing to have experience. Because, in the industry, you can drive in a particular technology (Java, .Net or some thing else), not all, and with MSc, we can get the domain knowledge, not a particular technology! Thanks!

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• Will a computer science college degree ever hurt my employability?

  - by Gio Borje

  Too often, I can see that there are many viable programmers without college degrees in Computer Science, Informatics, etc. Now that I've been reading more articles about underperforming education and the insignificance of college degrees (especially as a programmer), will a college degree ever hurt my employability? (Also accounting for four years from now when I do graduate) P.S. I'm going to UC Irvine; would the school itself matter in the significance of the degree?

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• Is programming as a career in the US being hurt by competition from programmers in India?

  - by compman

  I don't want to be offensive; people in India matter just as much as people in the US and also need work. However, I'm one of the people in the US. Are there fewer programming jobs in the US because of competition from India? Are the programming jobs in the US less lucrative because of competition from India? Is programming a good career choice in the US (in terms of being able to actually make a fair amount of money)?

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• Registering as developer on Google Play store

  - by ChosenOne

  I am registering as a Developer to sell paid applications on the Google Play store and have run into a slight issue: After I paid, I clicked on "Setup merchant details" link. I filled out the business address section, but in the "Public contact" section, Google says this: How can your customers get in touch with you? This information will be made available to your customers when they make a purchase. I work from home. I do not want customers knowing my home address, nor do I want it displayed anywhere online or even accessible by anyone. Should I just enter NA in each of the following fields? Surely Google understands that we have a right to keep such things private? How can I get around this while not getting my account suspended or risk not being approved?

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• Best sites to find good .NET Developers

  - by Mag20

  I am looking for good sites to post a position for a .NET developer. I already tried: Craig's list got about 10 resumes, but most couldn't answer our technical questions StackOverflow Careers no responses What sites did you have success with finding good developers? UPDATE 1: Wanted to provide some more information: My company is in NJ. We are a small startup. Less then 10 people. Monster, Dice, CareerBuilder all charge like $500 a month per posting. Seems a bit much. Also only Dice is specifically targeting technical positions. With monster and career builder I am a bit worried about having to go through hundreds of resumes that don't apply.

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• Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

  - by Richard Lefebvre

  At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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• How do you compare job offers from companies in different countries?

  - by Danny Tuppeny

  This isn't really a programmer-specific question, but I'm not sure of a more appropriate place, and I think the users of this site are best able to answer the question in the context of programmers. Relocating to the US seems fairly common in the programming industry. I live in the UK, and maybe one day, I might do it too. So, if that day comes - how would you go about comparing job offers? Benefits are fairly easy to compare, but given the differences in cost of living, how would you go about comparing salaries and the quality of living you'll have? In a country where the cost of living is lower, you might be able to accept a lower salary (based on exchange rate) and still have the same quality of living. But what can you do to ensure this? In some cases, you may even take a "pay rise" in terms of exchange rate, but end up far worse off. How can you compare job offers across different countries to get an idea of the salary you would need in order to not feel you've gone "backwards"?

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• about freelancer in third world countries

  - by MaKo

  hello guys, one question that is been bogging me... first of all I want to say that I actually come from a third world country, so I am all up for opportunities for everybody... so here comes my consideration,,, I have been working as a programmer for Iphone apps (noob in the company), now in my new "first" world country (immigration can be good!!!), but seem to be getting more and more advertisement from sites like freelancer.com etc,,, so I would want to know what do you think about all this???, would the jobs be getting cheaper?? if a project can be done by say 10% of the cost overseas, what is stopping the employers of doing just that? is it worth it? how about the quality? from a local job and overseas job? and all other aspects I cannot think about?? I just want to know if all this years of learning are going to pay off? or if in a near future all programming jobs will just go to cheaper labor? (sweat shops??) ok hope to make sense in my ramblings,, cheers;)

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• Should I stay in my degree or take an opportunity for management experience?

  - by Adam

  I've read a couple other post along these lines and they've been helpful but I'm wondering if my case is any different. I've been working towards my CS degree while working part time in a programming job. I'm now about two years away from getting my degree and was just offered a management position at my job. This would mean that I have to work full-time at my job and I can't really work towards my degree anymore in person. My school doesn't really offer CS classes after hours nor online. It seems that getting a degree is very important from the other post that I read. Does having management experience trump that? I'm currently leaning towards taking the job and finding some sort of online degree. Also my school only offers a business degree online, could I just get this in place. Does the type of degree really matter? For some jobs it's not the type of degree just that you have one, is there any merit for this in the programming industry? Thanks :)

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• ITT Corporation Goes Live on Oracle Sales and Marketing Cloud Service (Fusion CRM)!

  - by Richard Lefebvre

  Back in Q2 of FY12, a division of ITT invited Oracle to demo our CRM On Demand product while the group was considering Salesforce.com. Chris Porter, our Oracle Direct sales representative learned the players and their needs and began to develop relationships. We lost that deal, but not Chris's persistence. A few months passed and Chris called on the ITT Shape Cutting Division's Director of Sales to see how things were going. Chris was told that the plan was for the division to buy more Salesforce.com. In fact, he informed Chris that he had just sent his team to Salesforce.com training. During the conversation, Chris mentioned that our new Oracle Sales Cloud Service could run with Outlook. This caused the ITT Sales Director to reconsider the plan to move forward with our competition. Oracle was invited back to demo the Oracle Sales and Marketing Cloud Service (Fusion CRM) and after it concluded, the Director stated, "That just blew your competition away." The deal closed on June 5th , 2012 Our Oracle Platinum Partner, Intelenex, began the implementation with ITT on July 30th. We are happy to report that on September 18th, the ITT Shape Cutting Division successfully went live on Oracle Sales and Marketing Cloud Service (Fusion CRM). About: ITT is a diversified leading manufacturer of highly engineered critical components and customized technology solutions for growing industrial end-markets in energy infrastructure, electronics, aerospace and transportation. Building on its heritage of innovation, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. Founded in 1920, ITT is headquartered in White Plains, NY, with 8,500 employees in more than 30 countries and sales in more than 125 countries. The ITT Shape Cutting Division provides plasma lasers and controls with the Burny, Kaliburn, and AMC brands. Oracle Fusion Products: Oracle Sales and Marketing Cloud Service (Fusion CRM) including: • Fusion CRM Base • Fusion Sales Cloud • Fusion Mobile and Desktop Integration • Automated Forecasting Adoption Model: SaaS Partner: Intelenex Business Drivers: The ITT Shape Cutting Division wanted to: better enable its Sales Force with email and mobile CRM capabilities simplify and automate its complex sales processes centrally manage and maintain customer contact information Why We Won: ITT was impressed with the feature-rich capabilities of Oracle Sales and Marketing Cloud Service (Fusion CRM), including sales performance management and integration. The company also liked the product's flexibility and scalability for future growth. Expected Benefits: Streamlined accurate forecasting Increased customer manageability Improved sales performance Better visibility to customer information

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• Case study: LOREX Technology Increases Website Traffic 90% with Oracle ATG

  - by Richard Lefebvre

  LOREX Technology Increases Website Traffic 90% by Enhancing the Online Customer Experience with a Flexible E-Commerce Platform LOREX Technology Inc. provides businesses and consumers with advanced video surveillance security products under the LOREX and Digimerge brands. LOREX, which caters to midsize business and consumer markets, is available in thousands of retail locations across North America. The Digimerge division sells its products through security system distributors in North America. Both brands concentrate on the sale of wired, wireless, and IP security surveillance and monitoring equipment, including cameras, digital video recorders, and all-in-one systems. LOREX conducted an extensive search for the right e-commerce platform to address its immediate need for a more intuitive shopping cart interface that could grow along with the company. After reviewing other solutions, including open source, LOREX chose Oracle ATG Web Commerce because it addressed every stage of the buying process and crossed all customer touch points, including the Web, contact center, mobile devices, social media, and its B2B partners’ physical stores. LOREX also found that Oracle ATG Web Commerce’s functionality was more robust than competing options, and it offered an attractive total cost of ownership. “Oracle ATG Web Commerce provided an optimal foundation to support rapid, scalable, long-term business growth while allowing full control of the platform,” said Sufi Khan Sulaiman, director, E-Commerce and Digital, LOREX. Read full story here  

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• RightNow stunning references: Spotlight on "The Boston Globe"

  - by Richard Lefebvre

  The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Oracle Web, Mobile, and Social Media Solutions. “Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.” ? Robert Saurer, Director of Customer Care and Marketing, The Boston Globe Read the full Press Release here

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• Are there any jobs for software developers with a BA and no previous employment? [closed]

  - by IDWMaster

  Are there any careers available for developers who have never been employed before in the industry, and who have a BA, rather than a BS in computer science? I'm currently pursuing a BS in computer science but realized that the math is too difficult for me. Someone suggested switching to a BA instead but I have not been able to find any jobs in my state (Minnesota) which take a BA. I was wondering if a BA is worth pursuing if I cannot get a BS.

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• Why are more programmers not freelance these days? [closed]

  - by Pierre 303

  Leaving the whole pie to only a few of them, amplifying the huge differences between the two status. Pay is a (huge) one, not having to do overtime is another. I leave the question open to hopefully get many great answers on all the different subjects that affects that feeling and decision not to go. EDIT: While this question is really global, I'll be interested in any studies, facts, articles, opinions regarding local markets such as US, India and even Australia in which I'm in love with. EDIT2: Bounty of 500 points for anyone that will come with recent studies on the subject. If multiple answers, will pick the one with the most upvotes.

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• How to share folders using Oracle, Windows and Ubuntu

  - by Daniel Dang

  I use my laptop TOSHIBA, 4gig RAM, more 40gig free disks spaces and Vista Home Premium 64bits with service pack 2. I installed Oracle VM VirtalBox with success, after I installed UBUNTU version 8 with success ! I need to transfer files between Vista and UBUNTU on the same laptop, how I can do that ? Can I use SAMBA ? I try to use SAMBA but it is not success ! How I can install SAMBA on UBUNTU v.8 ?

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