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• It is CX a new concept?

  - by Isabel F. Peñuelas

  The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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• Is programming as a career in the US being hurt by competition from programmers in India?

  - by compman

  I don't want to be offensive; people in India matter just as much as people in the US and also need work. However, I'm one of the people in the US. Are there fewer programming jobs in the US because of competition from India? Are the programming jobs in the US less lucrative because of competition from India? Is programming a good career choice in the US (in terms of being able to actually make a fair amount of money)?

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• When Using Social Networking Sites Exercise Caution

  With more people using social networking sites there is also an increase in the various threats people may encounter online. Unfortunately population masses tend to attract people with less than nobl... [Author: TJ Philpott - Computers and Internet - April 14, 2010]

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• Oracle OpenWorld Session: “Business Driven Development with BPM: Lessons from the Real World”

  - by Ajay Khanna

  One of key values that BPM promises is “Business Empowerment”. People closest to the processes, who participate in the process every day, are the ones who know most about the process. These are the people who run day-to-day operations, people who triage customer issues, people who envision improvements and innovations. It is, therefore, imperative that when a company decides to use BPM technology to automate their business processes, business people take the driver’s seat. BPM is not an IT only project. Oracle BPM suite has been designed keeping this core tenet of BPM, Business Empowerment, in mind. The result is business user centered design of Process Composer. Process Composer is designed to let business users document their processes, analyze them using simulation, create web forms, specify business rules and even run them in testing mode using process player, to see if the designed process meets their needs. This does not mean that IT has no role in this process. In fact, Oracle BPM Suite has made it very easy for Business and IT to collaborate. The same process can be shared among business, and IT stakeholders and each can collaborate to create model-driven, process based executable applications. A process may need to integrate with multiple systems via various mechanisms, and IT leads system and data integration effort. IT helps fine tune the performance of process applications and ensures that the deployment of process application meets scalability and failover standards. In this session, we saw Harish Gaur and Satya Narayanan from Oracle demonstrate roles Business and IT play in BPM projects and how Oracle BPM Suite enables business and IT collaboration to design and automate process based applications. They also discussed real life customer stories. Some key takeaways from this session: There are no IT projects, only business initiatives, requiring IT support Identify high impact processes – critical, better BPM ROI Identify key metrics to measure process performance Align business with IT layer

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• Fetching Latitude and Longitude Co-ordinates for Addresses using PowerShell

  - by Rob Farley

  Regular readers of my blog (at sqlblog.com – please let me know if you’re reading this elsewhere) may be aware that I’ve been doing more and more with spatial data recently. With the now-available SQL Server 2008 R2 Reporting Services including maps, it’s a topic that interests many people. Interestingly though, although many people have plenty of addresses in their various databases (whether they be CRM systems, HR systems or whatever), my experience shows that many people do not store the latitude...(read more)

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• Is there a constraint-based scheduling/calendar application?

  - by wonsungi

  Is there a constraint-based scheduling/calendar application? This application would be used to coordinate multiple people's schedules. Two basic use cases: Multiple people need to schedule a time to meet together. Everyone is busy at different days/times. Each person enters blocks of days/times they cannot meet, and the application suggests the best times to meet given a desired time range. Multiple people need to use some common resources for a specific length of time (over some time span like a week), but the exact date/time does not matter. These people enter the resources and time needed, and the application suggests the best way to share these resources. This use case still accounts for people's blocks of busy time. I imagine this program would be graphical, but other interfaces would be acceptable. Also preferable if web-based/works on both PC's and Mac's, but PC-only/Mac-only solutions are acceptable.

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• Video conferencing software that allows a participant to mute individual users

  - by Chris Dutrow

  Have a few people working in an office and then a few more people working from home. We would all like to video chat skype-style, but for the people in the office, everything that is said by someone in the same room "echos". The echo is because the hear it one time through the actual air, and then again through their headphones or speakers: Unsure of the best way to solve this problem, but one way seems to be to use an application that enables the user to mute audio from another participant. Then the people in the office could mute all audio from other people in the same room, thus removing the echo effect. Any suggestions or ideas? Thanks so much!

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• "Imprinting" as a language feature?

  - by MKO

  Idea I had this idea for a language feature that I think would be useful, does anyone know of a language that implements something like this? The idea is that besides inheritance a class can also use something called "imprinting" (for lack of better term). A class can imprint one or several (non-abstract) classes. When a class imprints another class it gets all it's properties and all it's methods. It's like the class storing an instance of the imprinted class and redirecting it's methods/properties to it. A class that imprints another class therefore by definition also implements all it's interfaces and it's abstract class. So what's the point? Well, inheritance and polymorphism is hard to get right. Often composition gives far more flexibility. Multiple inheritance offers a slew of different problems without much benefits (IMO). I often write adapter classes (in C#) by implementing some interface and passing along the actual methods/properties to an encapsulated object. The downside to that approach is that if the interface changes the class breaks. You also you have to put in a lot of code that does nothing but pass things along to the encapsulated object. A classic example is that you have some class that implements IEnumerable or IList and contains an internal class it uses. With this technique things would be much easier Example (c#) [imprint List<Person> as peopleList] public class People : PersonBase { public void SomeMethod() { DoSomething(this.Count); //Count is from List } } //Now People can be treated as an List<Person> People people = new People(); foreach(Person person in people) { ... } peopleList is an alias/variablename (of your choice)used internally to alias the instance but can be skipped if not needed. One thing that's useful is to override an imprinted method, that could be achieved with the ordinary override syntax public override void Add(Person person) { DoSomething(); personList.Add(person); } note that the above is functional equivalent (and could be rewritten by the compiler) to: public class People : PersonBase , IList<Person> { private List<Person> personList = new List<Person>(); public override void Add(object obj) { this.personList.Add(obj) } public override int IndexOf(object obj) { return personList.IndexOf(obj) } //etc etc for each signature in the interface } only if IList changes your class will break. IList won't change but an interface that you, someone in your team, or a thirdparty has designed might just change. Also this saves you writing a whole lot of code for some interfaces/abstract classes. Caveats There's a couple of gotchas. First we, syntax must be added to call the imprinted classes's constructors from the imprinting class constructor. Also, what happends if a class imprints two classes which have the same method? In that case the compiler would detect it and force the class to define an override of that method (where you could chose if you wanted to call either imprinted class or both) So what do you think, would it be useful, any caveats? It seems it would be pretty straightforward to implement something like that in the C# language but I might be missing something :) Sidenote - Why is this different from multiple inheritance Ok, so some people have asked about this. Why is this different from multiple inheritance and why not multiple inheritance. In C# methods are either virtual or not. Say that we have ClassB who inherits from ClassA. ClassA has the methods MethodA and MethodB. ClassB overrides MethodA but not MethodB. Now say that MethodB has a call to MethodA. if MethodA is virtual it will call the implementation that ClassB has, if not it will use the base class, ClassA's MethodA and you'll end up wondering why your class doesn't work as it should. By the terminology sofar you might already confused. So what happens if ClassB inherits both from ClassA and another ClassC. I bet both programmers and compilers will be scratching their heads. The benefit of this approach IMO is that the imprinting classes are totally encapsulated and need not be designed with multiple inheritance in mind. You can basically imprint anything.

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• Designing Parallel Algorithms: Part 4

  Mapping specifies where individual tasks should execute Algorithm - Parallel computing - People - Projects - Financial services

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• Designing Parallel Algorithms: Part 5

  Case Study: Floorplan Optimization Algorithm - Parallel computing - Math - Combinatorics - People

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• Minimum team development sizes

  - by MarkPearl

  Disclaimer - these are observations that I have had, I am not sure if this follows the philosophy of scrum, agile or whatever, but most of these insights were gained while implementing a scrum scenario. Two is a partnership, three starts a team For a while I thought that a team was anything more than one and that scrum could be effective methodology with even two people. I have recently adjusted my thinking to a scrum team being a minimum of three, so what happened to two and what do you call it? For me I consider a group of two people working together a partnership - there is value in having a partnership, but some of the dynamics and value that you get from having a team is lost with a partnership. Avoidance of a one on one confrontation The first dynamic I see missing in a partnership is the team motivation to do better and how this is delivered to individuals that are not performing. Take two highly motivated individuals and put them together and you will typically see them continue to perform. Now take a situation where you have two individuals, one performing and one not and the behaviour is totally different compared to a team of three or more individuals. With two people, if one feels the other is not performing it becomes a one on one confrontation. Most people avoid confrontations and so nothing changes. Compare this to a situation where you have three people in a team, 2 performing and 1 not the dynamic is totally different, it is no longer a personal one on one confrontation but a team concern and people seem more willing to encourage the individual not performing and express their dissatisfaction as a team if they do not improve. Avoiding the effects of Tuckman’s Group Development Theory If you are not familiar with Tuckman’s group development theory give it a read (http://en.wikipedia.org/wiki/Tuckman's_stages_of_group_development) In a nutshell with Tuckman’s theory teams go through these stages of Forming, Storming, Norming & Performing. You want your team to reach and remain in the Performing stage for as long as possible - this is where you get the most value. When you have a partnership of two and you change the individuals in the partnership you basically do a hard reset on the partnership and go back to the beginning of Tuckman’s model each time. This has a major effect on the performance of a team and what they can deliver. What I have seen is that you reduce the effects of Tuckman's theory the more individuals you have in the team (until you hit the maximum team size in which other problems kick in). While you will still experience Tuckman's theory with a team of three, the impact will be greatly reduced compared to two where it is guaranteed every time a change occurs. It's not just in the numbers, it's in the people One final comment - while the actual numbers of a team do play a role, the individuals in the team are even more important - ideally you want to keep individuals working together for an extended period. That doesn't mean that you never change the individuals in a team, or that once someone joins a team they are stuck there - there is value in an individual moving from team to team and getting cross pollination, but the period of time that an individual moves should be in month's or years, not days or weeks. Why? So why is it important to know this? Why is it important to know how a team works and what motivates them? I have been asking myself this question for a while and where I am at right now is this… the aim is to achieve the stage where the sum of the total (team) is greater than the sum of the parts (team members). This is why we form teams and why understanding how they work is a challenge and also extremely stimulating.

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• How do you know when to change jobs? [closed]

  - by dustyprogrammer

  Possible Duplicate: When do you know it's time to move on from your current job? I have been working for a couple years now. I just want to know what people think about leaving one company for another, or to start looking around for other positions. I tend to use people's resumes as a guideline for when to change from one company to another. I am approaching, the time in my life where most of those people I look too, move away from their first position to pursue others. I know that isn't something good to base my decisions on what other do. I was wondering when is it time to move companies. I am currently happy at my position, and I am learning tons. Its just something I have been seeing a lot, I would like to get a feel for what people think. Thanks.

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• Beginners Guide to Getting Your Website or Blog Higher in the Search Engine Rankings

  As I have said before in some of my previous articles it can be a little daunting a task to get your blog/website noticed in the large ocean of the internet but one way to get it noticed is to make people see it when they search for it in a search engine. While this is not the only way for people to see your website it is one of the most common ways in which people look for information online.

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• PASS Summit 2011: Save Money Now

  - by Bill Graziano

  Register by March 31st and save $200.  On April 1st we increase the price.  On July 1st we increase it again.  We have regular price bumps all the way through to the Summit.  You can save yourself $200 if you register by Thursday. In two years of marketing for PASS and a year of finance I’ve learned a fair bit about our pricing, why we do this and how you react to it.  Let me help you save some money! Price bumps drive registrations.  We see big spikes in the two weeks prior to a price increase.  Having a deadline with a cost attached is a great motivator to get people to take action. Registering early helps you and it helps PASS.  You get the exact same Summit at a cheaper rate.  PASS gets smoother cash flow and a better idea of how many people to expect.  We also get people that are already registered that will tell their friends about the conference. This tiered pricing lets us serve those that are very price conscious.  They can register early and take advantage of these discounts.  I know there are people that pay for this conference out of their own pockets.  This is a great way for those people to reduce the cost of the conference.  (And remember for next year that our cheapest pricing starts right after the Summit and usually goes up around the first of the year.) We also get big price bumps after we announce the program and the pre-conference sessions.  If you wrote down the 50 or so best known speakers in the SQL Server community I’m guessing we’ll have nearly all of them at the conference.  We did last year.  I expect we will this year too.  We’re going to have good sessions.  Why wait?  Register today. If you want to attend a pre-conference session you can always add it to your registration later.  Pre-con prices don’t change.  It’s very easy to update your registration and add a pre-conference session later. I want as many people as possible to attend the Summit.  It’s been a great experience for me and I hope it will be for you.  And if you are going to go, do yourself a favor and save some money.  Register today!

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• Huge Need for Mentoring

  - by technodrone

  I see a need for a product/network that provides meaningful mentoring. I personally am in need of a mentor. I have one currently but he moved out of state so I don't have daily contact anymore. I see many young people who are in need of mentors and I have mentored some of them. I also see many senior level people who are growing stale and need mentoring. My idea is for some type of service for connecting people needed mentoring with those willing to be mentors. A mentor can mentor a single individual or a group. I think people would be willing to pay a good mentor especially if they are recommended by peers.

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• Making it myself vs. modifying someone else's code as a beginner

  - by JamesGold

  I just started getting into open source projects mainly for the learning experience. I've made a few tiny contributions to some small projects. Most of my time has been spent just reading over other people's code and trying to understand how it works. Often times I find myself frustrated by a lack of documentation and unit tests. There are also times where I think I can see a more intuitive solution to a problem, but implementing it would require large restructuring of code. I see all this and wonder to myself why I don't just start clean on the whole thing by myself and do things "the right way"? I'd also enjoy the experience of building it from scratch, as it would force me to learn skills that I might not learn by working on other people's code. On the other hand, working on other people's code is also a great experience because it requires me to understand and work with other people's code and collaborate with them. It's just harder, IMO. Thoughts?

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• SEO - Surefire Tips to Help You Get Better Search Engine Rankings

  When people build websites, there are a lot of intentions for which they do this and one of the reasons is because people want to make use of SEO tips that is make people to be driven to their websites which will in turn fetch money for them. This is done by making a piece of writing that is known as content and this is a very rewarding but difficult task although it has been proven that there are ways through which the work can be made to reduce.

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• Model a chain with different elements in Unity 3D

  - by Alex

  I have to model, in unity 3D, a chain that is composed of various elements. some flexible, some rigid. The idea is to realize a human-chain where each person is linked to the other by their hands. I've not tried to implement it yet as i've no idea on what could be a good way to do it. In the game i've to manage a lot of chains of people... maybe also 100 chains composed of 11-15 people. The chain will be pretty simple and there won't be much interaction... Probabily some animation of the people one at time for each chain and some physic reaction (for example pushing a people in a chain should slightle flex the chain) the very problem of this work is that in the chain each object is composed by flexible parts (arms) and rigid parts (the body) and that the connection should remain firm... just like when people handshake... hands are firm and are the wrists to move. i can use C4D to model the meshes. i know this number may cause performance problems, but it's also true i will use low-poly versions of human. (for the real it won't be human, but very simple toonish characters that have harms and legs). So actually i'm trying to find a way to manage this in a way it can work, the performance will be a later problem that i can solve. If there is not a fast 'best-practiced' solution and you have any link/guide/doc that could help me in finding a way to realize this is, it would be very appreciated anyway if you post it. thanks

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• Technology Insights

  - by GavinPayneUK

  In my day job I speak to both technical and business people about the subjects which matter to them the most, in depths of detail which please them the most.  This allows me to ensure the technical people work in a way that meets the client’s business goals.   Sadly, I sometimes meet technical people who due to time constraints or lack of opportunity rarely get to do anything but focus on the bits, bytes, parameters and switches which they need to manage in order to make the “machine do...(read more)

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• Developing Good Contacts

  There are millions of was you can develop good networking contacts, but you must be open to meeting new people. In the information technology industry, everyone is a potential client. So any place you can meet people is a good place to develop good networking contacts. Here are a few examples Online Discussion Forums – Online forums are a great place to show your knowledge of a subject and allow you to meet people that share your same interests Blog Networks – Allowing others to read your thoughts and comment on them. In addition, you can so the same on other blogs with in the network. Networking Sites – Networking sites are a great way to find new contacts based on your current contacts because you can share common friends, and possibly common interests Volunteering – Volunteering is a great way to meet new contacts, and you can help others at the same time Civic Organizations – Participating in organizations or clubs like the Lions Club, Rotary Club, and religious affiliated organizations because you can meet people of all walks of life, and can share and contribute ideas for common goals Chamber of Commerce – This is another great way to meet contacts especially if you are interested in starting your own business. The chamber is a great way to meet other business oriented people who are always looking to collaborate and improve their business. Family and Friends – Family and friends are another excellent to meet new contacts, because they can always be on the lookout for opportunities for you. For example your brother hears that a friend of his needs a new website, so he gives him your number and highly recommends you. This is really good because the potential client is looking for the service you can perform, and you where already highly recommend.

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• The advantages & disadvantages to be had from using a Web Framework?

  - by JHarley1

  Hello, This question is focused on extracting the advantages and disadvantages of using Web based Frameworks: such as Cake PHP, Zend, jQuery, ASP.NET). This question is completely language agnostic. Let me start with the notion of "Standing on the shoulders of Giants". Advantages: Empowers Developers - by taking features that would have previously have taken 100's of lines of code and compressing them into one simple function call empowers developers to integrate more complex features into their Web Sites. Allow for Quicker development of applications - this is very relevant for people that need websites created in a very small window (has anyone any examples of this?) Lower Costs - allows programmers to pass cost savings onto the customer, a whole new range of customers generated that wanted a website but previously could not afford the higher development costs. Disadvantages: Lost Understanding - by relying on the features of a framework a developer is in danger of loosing understanding on how things work (underneath the hood). The configuration cliff - once you go further than the configuration of your framework your productivity drops right off, it can be difficult to implement features outside of a frameworks configuration. Developer tramlines - you (the developer) has to do things the way that the developer want you to do things. Security issues - giving people these tools to develop professional looking websites fast is a potential risk, people can quickly create professional looking websites for fraudulent companies. I wonder what people make of my points, and whether any body disagrees with them? Also if people have additional points I would be grateful. Many Thanks, J

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• Can I make a business in teaching home users Ubuntu [on hold]

  - by Dorgaldir

  I was thinking about a way to bring Ubuntu to the bigger public, since it has great advantages for people in the lower income class that only use a PC for basic usage. They pay for a windows licence without actually needing windows because 95% of what they do is in a browser and the other 5% is typing a word document or making a simpel Excel sheet. So for these people something like Ubuntu is ideal, they can prolong the life of their old PC or laptop with Ubuntu and thus saving extra money. And as we all know, saving money is not only interesting for the lowest of income but for most of us. But when I talk to people they don't want to use Ubuntu because they know Windows and they don't know this, they'll complain about having to adapt to windows 8 but adapting to Ubuntu seems a bridge too far. But what if someone in the neighborhood gave simple Ubuntu courses. Teaching people about Ubuntu, stuff like: What is an OS What is Ubuntu How do I obtain Ubuntu How do I install Ubuntu How do I set up my email in Ubuntu How do I make a text document in Ubuntu How do I update my facebook wall in Ubuntu ... Simple basic PC usage, but within Ubuntu. But as much as I would like to work for free all day, I can't do this for free for people outside of my social circle. So I was wondering if it is possible to make a business and make money with giving Ubuntu courses, or are their steps to be taken before this is possible. However... Do I need an Ubuntu or Canonical license? Do I need to get a certificate? Do I have to make some kind of deal or contract with Canonical? Just to be clear this is all just an idea in my head at this point, I'm just gathering information. I'm not a teacher at a school, just a programmer that is thinking about options in life. Thanks in advance!

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• Windows Embedded Compact 7 in Padua

  - by Valter Minute

  Yesterday I did a presentation about Windows CE at the University of Padua Even if the picture seems to suggest that I just showed and empty slide, I illustrated the new features of the OS and did a quick demo of Silverlight for Windows Embedded on Windows Embedded Compact 7 (I’ve to get used to this new name), showing the new tools that provide a better integration between Expression Blend and Visual Studio for the development of Silverlight applications (I hope to be able to write more on this topic soon!). The Operating System was running on some real hardware (TI OMAP3530 evaluation board) and many people had a chance to interact with the new customizable shell. Most of the 60 people attending were still awake at the end of the one hour and a half session, and some of them even asked questions! I would like to thank all the people attending and all the people of Arrow, Fortech Embedded Labs and the University of Padua that made this event possible and provide me the tool and the time to do this presentation. Technorati Tags: Windows Embedded Compact 7

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• Tips to Keep in Mind While Choosing an SEO Company

  If you own a website and want to have the serious profit with the help of that website then you have to find some of the ethical means by which the website can be promoted in the market and more crowds can come on your site. For this you can take advice from the people who are already into this business and can share some ideas with them. Nowadays the most common technique which is being used in the market is the SEO also known as Search Engine Optimization. There are many people on the web world who are familiar with this term but don't have a full idea. For such people there are many Search Engine Optimization Companies which are assisting the people.

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• WiFi problems on several Ubuntu installations

  - by Rickyfresh

  Okay this is the first time I have ever had to ask a question as usually the Ubuntu community have answered everything already but on this occasion there are many people asking for the answer but not one good solution has become available so far so someone please help or I will have to install Windows on my sons and my girlfriends PCs and that would be a disaster as I am trying to help convince people to move from Windows. I installed 12.04 on three computers on the same day. Dell Inspiron (Works Perfect) Toshiba Satellite Home built Desktop The Dell works perfect but the other two either keep losing connection to the wireless Internet and even when they are connected they stop connecting to web sites, for some reason it searches Google fine but will not connect to web sites when a link is clicked. So far people have recommended in other forums: Removing network manager and installing wicd (didn't solve it) Changing the MTU in the wireless settings (didn't solve it) All sorts of messing about with Firefox settings (this doesn't solve it and even if it did this would leave most average PC users scratching their heads and wishing they had stuck to windows) The problem exists on two very different machines and different wireless cards so I doubt its a driver or hardware issue, also many other Ubuntu users are having the same problem with a vast array of different machines and wireless cards. Can someone please give a good solution to this as its going to turn a lot of people away from Ubuntu if they cannot get this sorted. I would give some PC specs but the two machines are vastly different and the other people complaining of this problem also have very different systems all showing the same problem.

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