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  • How to get useful feedback/bug reports from users

    - by Mikael Eliasson
    I'm sure most webmasters have recived a mail like this: Creating [insert item here] is not working! When you check it out there is no general problem with the function but rather the user has discovered an edge case. Almost every mail I get is like this and in the long run it gets a bit annoying to always have to ask the user for more information. Is there anything I can do to get my users provide more useful feedback? Right now I have a mailto: for the webmaster mail in the page footer. I was thinking of changing this so that they have to report through a form on the site. Anyone got any experience with this? Do you get better/more reports by having a feedback form instead of giving the users the email?

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  • I have a stacktrace and limit of 250 characters for a bug report

    - by George Duckett
    I'm developing an xbox indie game and as a last-resort I have a try...catch encompassing everything. At this point if an exception is raised I can get the user to send me a message through the xbox however the limit is 250 characters. How can I get the most value out of my 250 characters? I don't want to do any encoding / compressing at least initially. Any solution to this problem could be compressed if needed as a second step anyway. I'm thinking of doing things like turning this: at EasyStorage.SaveDevice.VerifyIsReady() at EasyStorage.SaveDevice.Save(String containerName, String fileName) into this (drop the repeated namespace/class and method parameter names): at EasyStorage.SaveDevice.VerifyIsReady() at ..Save(String, String) Or maybe even just including the inner-most method, then only line numbers up the stack etc. TL;DR: Given an exception with a stacktrace how would you get the most useful debugging infromation out of 250 characters? (It will be a .net exception/stacktrace)

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  • Normal map lighting bug in bottom right quadrant

    - by Ryan Capote
    I am currently working on getting normal maps working in my project, and have run into a problem with lighting. As you can see, the normals in the bottom right quadrant of the lighting isn't calculating the correct direction to the light or something. Best seen by the red light If I use flat normals (z normal = 1.0), it seems to be working fine: normals for the tile sheet: Shader: #version 330 uniform sampler2D uDiffuseTexture; uniform sampler2D uNormalsTexture; uniform sampler2D uSpecularTexture; uniform sampler2D uEmissiveTexture; uniform sampler2D uWorldNormals; uniform sampler2D uShadowMap; uniform vec4 uLightColor; uniform float uConstAtten; uniform float uLinearAtten; uniform float uQuadradicAtten; uniform float uColorIntensity; in vec2 TexCoords; in vec2 GeomSize; out vec4 FragColor; float sample(vec2 coord, float r) { return step(r, texture2D(uShadowMap, coord).r); } float occluded() { float PI = 3.14; vec2 normalized = TexCoords.st * 2.0 - 1.0; float theta = atan(normalized.y, normalized.x); float r = length(normalized); float coord = (theta + PI) / (2.0 * PI); vec2 tc = vec2(coord, 0.0); float center = sample(tc, r); float sum = 0.0; float blur = (1.0 / GeomSize.x) * smoothstep(0.0, 1.0, r); sum += sample(vec2(tc.x - 4.0*blur, tc.y), r) * 0.05; sum += sample(vec2(tc.x - 3.0*blur, tc.y), r) * 0.09; sum += sample(vec2(tc.x - 2.0*blur, tc.y), r) * 0.12; sum += sample(vec2(tc.x - 1.0*blur, tc.y), r) * 0.15; sum += center * 0.16; sum += sample(vec2(tc.x + 1.0*blur, tc.y), r) * 0.15; sum += sample(vec2(tc.x + 2.0*blur, tc.y), r) * 0.12; sum += sample(vec2(tc.x + 3.0*blur, tc.y), r) * 0.09; sum += sample(vec2(tc.x + 4.0*blur, tc.y), r) * 0.05; return sum * smoothstep(1.0, 0.0, r); } float calcAttenuation(float distance) { float linearAtten = uLinearAtten * distance; float quadAtten = uQuadradicAtten * distance * distance; float attenuation = 1.0 / (uConstAtten + linearAtten + quadAtten); return attenuation; } vec3 calcFragPosition(void) { return vec3(TexCoords*GeomSize, 0.0); } vec3 calcLightPosition(void) { return vec3(GeomSize/2.0, 0.0); } float calcDistance(vec3 fragPos, vec3 lightPos) { return length(fragPos - lightPos); } vec3 calcLightDirection(vec3 fragPos, vec3 lightPos) { return normalize(lightPos - fragPos); } vec4 calcFinalLight(vec2 worldUV, vec3 lightDir, float attenuation) { float diffuseFactor = dot(normalize(texture2D(uNormalsTexture, worldUV).rgb), lightDir); vec4 diffuse = vec4(0.0); vec4 lightColor = uLightColor * uColorIntensity; if(diffuseFactor > 0.0) { diffuse = vec4(texture2D(uDiffuseTexture, worldUV.xy).rgb, 1.0); diffuse *= diffuseFactor; lightColor *= diffuseFactor; } else { discard; } vec4 final = (diffuse + lightColor); if(texture2D(uWorldNormals, worldUV).g > 0.0) { return final * attenuation; } else { return final * occluded(); } } void main(void) { vec3 fragPosition = calcFragPosition(); vec3 lightPosition = calcLightPosition(); float distance = calcDistance(fragPosition, lightPosition); float attenuation = calcAttenuation(distance); vec2 worldPos = gl_FragCoord.xy / vec2(1024, 768); vec3 lightDir = calcLightDirection(fragPosition, lightPosition); lightDir = (lightDir*0.5)+0.5; float atten = calcAttenuation(distance); vec4 emissive = texture2D(uEmissiveTexture, worldPos); FragColor = calcFinalLight(worldPos, lightDir, atten) + emissive; }

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  • XNA Windows Resolution / Mouse Position Bug

    - by Ian Hern
    In XNA, when in windowed mode and resolution (set via PreferredBackBufferWidth/Height) is close to the resolution of the display, the view is distorted (zoomed in a bit)and the mouse coordinates are wrong. Here is what it looks like when I draw a bunch of lines to the screen. (Normal, Error on my ASUS Notebook G73Jh, Error on my EEE PC 1001P) In the top left of the screen the mouse position is correct, but the further you get away the more out of sync it becomes. Here are some images of the mouse in different positions and the game drawing a circle underneath where it thinks the mouse is. (Top Left, Bottom Right) If you shrink the resolution by a couple pixels then it goes back to working like normal, my first though at a fix was to limit the max resolution to a little smaller than the display resolution. I figured out the maximum resolution that works in a couple different modes, but there doesn't seem to be a pattern that would allow me to determine it based off the display resolution. Computer | Screen Resolution | Max Error-Free | Difference ASUS Notebook G73Jh | 1920x1080 | 1924x1059 | +4x-21 ASUS Notebook G73Jh | 1024x600 | 1018x568 | -6x-32 EEE PC 1001P | 1024x600 | 1020x574 | -4x-26 Because the differences don't form a pattern I can't hack in a solution, the one even has +4 which baffles me. Here is a project that demonstrates the problem, just set the resolution to the resolution of your display. Any ideas on how I might fix this issue? As an insteresting aside, I tried to use FRAPS to capture a video of the issue but fraps actually records without distortion or mouse offset.

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  • Is this a dual monitor reset bug?

    - by Tentresh
    My two displays are: Intel GMA x4500 Laptop (1280x800 native resolution of the built-in display) External display (1920x1080) A few minutes after I login to my dual monitor setup, it gets reset to mirror screens. If I restore the settings via the displays application, everything is fine. On each reset, the following messages are written into /var/log/Xorg.0.log: [ 60.852] (II) PM Event received: Capability Changed [ 60.852] I830PMEvent: Capability change [ 132.920] (II) intel(0): EDID vendor "SEC", prod id 12869 [ 132.920] (II) intel(0): Printing DDC gathered Modelines: [ 132.920] (II) intel(0): Modeline "1280x800"x0.0 68.94 1280 1296 1344 1408 800 801 804 816 -hsync -vsync (49.0 kHz) [ 134.228] (II) intel(0): Allocated new frame buffer 1280x800 stride 5120, tiled Whereas right on startup or manual resolution reset, /var/log/Xorg.0.log reports the expected frame buffer allocation: [ 1562.382] (II) intel(0): EDID vendor "SEC", prod id 12869 [ 1562.382] (II) intel(0): Printing DDC gathered Modelines: [ 1562.382] (II) intel(0): Modeline "1280x800"x0.0 68.94 1280 1296 1344 1408 800 801 804 816 -hsync -vsync (49.0 kHz) [ 1576.740] (II) intel(0): Allocated new frame buffer 3200x1080 stride 12800, tiled Is Ubuntu 12.04 not compatible with my video card? Can this be solved within Ubuntu? I like its interface, but manually fiddling with resolution on every login is not bearable.

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  • is there a bug with restart in edubuntu 12.04

    - by Ket
    After a clean install of edubuntu 12.04 on an Acer AO531-h netbook, restart doesn't work. The process starts normally but just before it shuts down the netbook freezes and I have to force shut down. The command "sudo reboot" has the same problem. I have no issues with shut down, only with restart. I'm absolute beginner. Netbook specs: Acer, intel atom CPU N270 @1.60GHz, 1.05 GHz 0.98GB RAM Dual booting with windows xp. No problems with windows.

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  • Draw Bug 2D player Camera

    - by RedShft
    I have just implemented a 2D player camera for my game, everything works properly except the player on the screen jitters when it moves between tiles. What I mean by jitter, is that if the player is moving the camera updates the tileset to be drawn and if the player steps to the right, the camera snaps that way. The movement is not smooth. I'm guessing this is occurring because of how I implemented the function to calculate the current viewable area or how my draw function works. I'm not entirely sure how to fix this. This camera system was entirely of my own creation and a first attempt at that, so it's very possible this is not a great way of doing things. My camera class, pulls information from the current tileset and calculates the viewable area. Right now I am targettng a resolution of 800 by 600. So I try to fit the appropriate amount of tiles for that resolution. My camera class, after calculating the current viewable tileset relative to the players location, returns a slice of the original tileset to be drawn. This tileset slice is updated every frame according to the players position. This slice is then passed to the map class, which draws the tile on screen. //Map Draw Function //This draw function currently matches the GID of the tile to it's location on the //PNG file of the tileset and then draws this portion on the screen void Draw(SDL_Surface* background, int[] _tileSet) { enforce( tilesetImage != null, "Tileset is null!"); enforce( background != null, "BackGround is null!"); int i = 0; int j = 0; SDL_Rect DestR, SrcR; SrcR.x = 0; SrcR.y = 0; SrcR.h = 32; SrcR.w = 32; foreach(tile; _tileSet) { //This code is matching the current tiles ID to the tileset image SrcR.x = cast(short)(tileWidth * (tile >= 11 ? (tile - ((tile / 10) * 10) - 1) : tile - 1)); SrcR.y = cast(short)(tileHeight * (tile > 10 ? (tile / 10) : 0)); //Applying the tile to the surface SDL_BlitSurface( tilesetImage, &SrcR, background, &DestR ); //this keeps track of what column/row we are on i++; if ( i == mapWidth ) { i = 0; j++; } DestR.x = cast(short)(i * tileWidth); DestR.y = cast(short)(j * tileHeight); } } //Camera Class class Camera { private: //A rectangle representing the view area SDL_Rect viewArea; //In number of tiles int viewAreaWidth; int viewAreaHeight; //This is the x and y coordinate of the camera in MAP SPACE IN PIXELS vect2 cameraCoordinates; //The player location in map space IN PIXELS vect2 playerLocation; //This is the players location in screen space; vect2 playerScreenLoc; int playerTileCol; int playerTileRow; int cameraTileCol; int cameraTileRow; //The map is stored in a single array with the tile ids //this corresponds to the index of the starting and ending tile int cameraStartTile, cameraEndTile; //This is a slice of the current tile set int[] tileSetCopy; int mapWidth; int mapHeight; int tileWidth; int tileHeight; public: this() { this.viewAreaWidth = 25; this.viewAreaHeight = 19; this.cameraCoordinates = vect2(0, 0); this.playerLocation = vect2(0, 0); this.viewArea = SDL_Rect (0, 0, 0, 0); this.tileWidth = 32; this.tileHeight = 32; } void Init(vect2 playerPosition, ref int[] tileSet, int mapWidth, int mapHeight ) { playerLocation = playerPosition; this.mapWidth = mapWidth; this.mapHeight = mapHeight; CalculateCurrentCameraPosition( tileSet, playerPosition ); //writeln( "Tile Set Copy: ", tileSetCopy ); //writeln( "Orginal Tile Set: ", tileSet ); } void CalculateCurrentCameraPosition( ref int[] tileSet, vect2 playerPosition ) { playerLocation = playerPosition; playerTileCol = cast(int)((playerLocation.x / tileWidth) + 1); playerTileRow = cast(int)((playerLocation.y / tileHeight) + 1); //writeln( "Player Tile (Column, Row): ","(", playerTileCol, ", ", playerTileRow, ")"); cameraTileCol = playerTileCol - (viewAreaWidth / 2); cameraTileRow = playerTileRow - (viewAreaHeight / 2); CameraMapBoundsCheck(); //writeln( "Camera Tile Start (Column, Row): ","(", cameraTileCol, ", ", cameraTileRow, ")"); cameraStartTile = ( (cameraTileRow - 1) * mapWidth ) + cameraTileCol - 1; //writeln( "Camera Start Tile: ", cameraStartTile ); cameraEndTile = cameraStartTile + ( viewAreaWidth * viewAreaHeight ) * 2; //writeln( "Camera End Tile: ", cameraEndTile ); tileSetCopy = tileSet[cameraStartTile..cameraEndTile]; } vect2 CalculatePlayerScreenLocation() { cameraCoordinates.x = cast(float)(cameraTileCol * tileWidth); cameraCoordinates.y = cast(float)(cameraTileRow * tileHeight); playerScreenLoc = playerLocation - cameraCoordinates + vect2(32, 32);; //writeln( "Camera Coordinates: ", cameraCoordinates ); //writeln( "Player Location (Map Space): ", playerLocation ); //writeln( "Player Location (Screen Space): ", playerScreenLoc ); return playerScreenLoc; } void CameraMapBoundsCheck() { if( cameraTileCol < 1 ) cameraTileCol = 1; if( cameraTileRow < 1 ) cameraTileRow = 1; if( cameraTileCol + 24 > mapWidth ) cameraTileCol = mapWidth - 24; if( cameraTileRow + 19 > mapHeight ) cameraTileRow = mapHeight - 19; } ref int[] GetTileSet() { return tileSetCopy; } int GetViewWidth() { return viewAreaWidth; } }

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  • gnome mplayer bug?

    - by user49523
    gnome mplayer (gnome-mplayer) does not play video or dvd in expand or when the window is resized the video stay the same size and there is some kind of video error that is a picture of a previous frame of the video ,a small part is display and freezes undefined, unless is put back or not maximize. ..and the aspect of the video is the same 4:3 and do not change for example for 16:9 (and i think here is the error,not sure) other video displays not show this error not sure if is the rigth place do ask here

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  • Week in Geek: SkyDrive Bug Blocks Opera Browser Users from the Service

    - by Asian Angel
    Our latest edition of WIG is filled with news link coverage on topics such as how the FBI and CIA can read your e-mail, Blizzard admits to wrongfully banning a Diablo 3 Linux user and refunds his money, e-mailed malware disguised as group coupon offers are increasing, and more. Chainlink clipart courtesy of For Web Designer. How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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  • Restore Recently Closed Tabs in Chrome, Firefox, Opera, Internet Explorer 9, and Safari

    - by Lori Kaufman
    Recently, we showed you how to automatically open tabs from your last browsing session when you run one of the five most popular browsers. However, what if you accidentally close a tab or two while browsing, and you want to reopen it? We’ll show you how to easily open the last closed tabs in these five browsers. How To Create a Customized Windows 7 Installation Disc With Integrated Updates How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using?

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  • WWDC 2010 : Apple présente Safari 5 pour Mac et Windows, plus rapide et avec de nouvelles options po

    WWDC 2010 : Apple annonce Safari 5 pour Mac et Windows, le navigateur est plus rapide et disponible au téléchargement Apple vient de présenter et rendre disponible au téléchargement son nouveau navigateur. 30% plus rapide que Safari 4, 3% plus rapide que Google Chrome, Safari 5 permet de choisir parmi les moteurs de recherche Google, Yahoo! ou Bing. Les outils intégrés pour les développeurs ont été améliorés, de même que le support du HTML5 (plus de détails plus bas). Mais la grosse nouveauté est qu'avec Safari 5, Apple annonce également la possibilité pour les développeurs de créer des extensions à Safari. En plus de l'iPhone developer program à 99$/an et du Mac developer program, à 99$...

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  • Time display and Cursor bug in Ubuntu 14.04 LTS

    - by user291774
    Just installed Ubuntu 14.04. Noticed the time in seconds speeds up then slows down to normal speed. The cursor for the keyboard has a strange rhythm; it stays normal, then slowly speeds up faster and faster till it looks like it's not blinking anymore, then goes back to normal and starts the process again. It almost seems like my whole operating system speeds up then slows down again. Even the hour circle that spins when it's loading starts slowly then it picks up speed till it spins so fast it looks like it's not even spinning. It interferes with video and the whole system. I have a Dell Vostro 3750 dual video cards and dual boot with Windows 7. Windows is running fine.

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  • Ubuntu 12.04 dual monitor reset bug

    - by Tentresh
    My two displays are: Intel GMA x4500 Laptop (1280x800 native resolution of the built-in display) External display (1920x1080) Few minutes after I login to my dual monitor setup its get reset to mirror screens. If I restore the settings via displays application everything is fine. On each reset the following messages are written into /var/log/Xorg.0.log: [ 60.852] (II) PM Event received: Capability Changed [ 60.852] I830PMEvent: Capability change [ 132.920] (II) intel(0): EDID vendor "SEC", prod id 12869 [ 132.920] (II) intel(0): Printing DDC gathered Modelines: [ 132.920] (II) intel(0): Modeline "1280x800"x0.0 68.94 1280 1296 1344 1408 800 801 804 816 -hsync -vsync (49.0 kHz) [ 134.228] (II) intel(0): Allocated new frame buffer 1280x800 stride 5120, tiled Whereas right on startup or manual resolution reset /var/log/Xorg.0.log reports the expected frame buffer allocation: [ 1562.382] (II) intel(0): EDID vendor "SEC", prod id 12869 [ 1562.382] (II) intel(0): Printing DDC gathered Modelines: [ 1562.382] (II) intel(0): Modeline "1280x800"x0.0 68.94 1280 1296 1344 1408 800 801 804 816 -hsync -vsync (49.0 kHz) [ 1576.740] (II) intel(0): Allocated new frame buffer 3200x1080 stride 12800, tiled Is Ubuntu 12.04 not compatible with my video card? Can this be solved within Ubuntu? I like it's interface, but manually fiddling with resolution on every login is not bearable.

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  • Bug severity classification issues

    - by KyleMinn
    In a book I have, there is a following classification of defect: Critical : A defect receives a “critical” severity level if one or more critical system functionalities are impaired by a defect with is impaired and there is no workaround. High: A defect receives a “high” severity level if some fundamental system functionalities are impaired but a workaround exists. Medium: A defect receives a “medium” severity level if no critical functionality is impaired and a workaround exists for the defect. Low: A defect receives a “low” severity level if the problem involves a cosmetic feature of the system. To be honest, I do not get it.. For example point 2. What if fundamental but not critical feature is impaired and there is NOT a workaround. The same for point 3: what if no critical functionality is affected but there is no workaround? E.g. optional field in the registration form does not work. No workaround but barely an issue.

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